Meeting Title: Team Workflow and Triage Sync Date: 2025-08-07 Meeting participants: Robert Tseng, Amber Lin
WEBVTT
1 00:00:00.870 ⇒ 00:00:05.798 Robert Tseng: But yeah, yeah, it’s
2 00:00:26.013 ⇒ 00:00:31.176 Robert Tseng: amber.
3 00:00:36.690 ⇒ 00:00:37.599 Robert Tseng: it is.
4 00:00:37.790 ⇒ 00:00:39.649 Robert Tseng: Hi, I’m here.
5 00:00:42.430 ⇒ 00:00:50.529 Robert Tseng: Hello! Can you hear me?
6 00:00:50.530 ⇒ 00:00:53.090 Amber Lin: Background is a little loud.
7 00:01:00.910 ⇒ 00:01:04.280 Robert Tseng: Yeah, I mean, I can move, but it’ll take me 5 min.
8 00:01:05.379 ⇒ 00:01:09.380 Amber Lin: This is fine like this, and what you just when you just said it was fine.
9 00:01:10.950 ⇒ 00:01:12.839 Robert Tseng: Okay. So you want me to move.
10 00:01:13.070 ⇒ 00:01:14.959 Amber Lin: No, it’s okay. Let’s get started.
11 00:01:15.170 ⇒ 00:01:16.720 Robert Tseng: Okay. Yeah.
12 00:01:17.200 ⇒ 00:01:24.269 Amber Lin: So mostly, I think, for this meeting. What I wanna do is how understand how you feel.
13 00:01:24.810 ⇒ 00:01:25.450 Amber Lin: But it’s been.
14 00:01:25.450 ⇒ 00:01:27.489 Robert Tseng: One time fantasy here.
15 00:01:27.907 ⇒ 00:01:31.609 Amber Lin: When we did officially, and then
16 00:01:32.870 ⇒ 00:01:36.380 Amber Lin: to understand a little bit about the future state we’re in.
17 00:01:36.380 ⇒ 00:01:43.360 Amber Lin: It’s heading so that whenever I whenever it’s a new cycle, I don’t have to scramble as much.
18 00:01:44.710 ⇒ 00:01:45.350 Robert Tseng: Yeah.
19 00:01:47.030 ⇒ 00:01:47.720 Robert Tseng: 3.rd
20 00:01:47.920 ⇒ 00:01:58.001 Robert Tseng: Yeah. I mean, generally, I think you’re I mean you you you have a good safety net. Now you’ve got. I feel like you’re catching everything that’s coming through. So I think, like, just
21 00:01:58.640 ⇒ 00:02:03.421 Robert Tseng: yeah, just that 1st line of defense is is good. I think.
22 00:02:04.620 ⇒ 00:02:06.480 Robert Tseng: yeah, as far as just like
23 00:02:07.440 ⇒ 00:02:11.880 Robert Tseng: pushing people along. I think that’s probably where the challenge is.
24 00:02:12.426 ⇒ 00:02:22.789 Robert Tseng: I know it’s not entirely your fault, but also just like I I still feel like.
25 00:02:22.980 ⇒ 00:02:27.679 Robert Tseng: unless I’m like asking questions like things aren’t moving along
26 00:02:27.950 ⇒ 00:02:50.640 Robert Tseng: like this. Josh dashboard request thing. I mean, I took a loom. I haven’t sent it to the team, but it just took me 5 min to put it together. I sent it to Josh for approval. I’m waiting for him to approve it. But it’s just like stuff like that where I don’t know. Josh met with you guys like a few days ago. We knew that this was kind of like this. This is outline, outstanding thing, and.
27 00:02:50.820 ⇒ 00:02:51.860 Amber Lin: No.
28 00:02:51.980 ⇒ 00:02:57.940 Robert Tseng: Yeah, I don’t know. I just felt like the team was perfectly capable of going and doing what I did. I just
29 00:02:58.290 ⇒ 00:03:10.640 Robert Tseng: I just went and created some categories, and like I put it in front of Josh just to see just to get a sign off on it. I’m still waiting for a response. But like, I don’t know like it just felt like that wasn’t really a blocker.
30 00:03:11.040 ⇒ 00:03:12.090 Amber Lin: That’s true.
31 00:03:12.480 ⇒ 00:03:27.629 Robert Tseng: Yeah, I feel like our team kind of just like tends to circumvent actual work by just creating random notion docs and then having me review them. And it’s like, I’m okay with that doing that from my side. Because, like, I feel like, I actually follow up on like what I put on the docs, but.
32 00:03:28.050 ⇒ 00:03:37.400 Robert Tseng: I don’t know. Like sometimes I’m like, Why are we like? I don’t know why people are putting docs in front of me to review, and not actually taking any action off of them. So I guess, like.
33 00:03:37.400 ⇒ 00:03:37.950 Amber Lin: Yeah.
34 00:03:37.950 ⇒ 00:03:40.599 Robert Tseng: Like I I don’t know. I almost feel like the
35 00:03:40.740 ⇒ 00:03:49.980 Robert Tseng: the the notion dog is a crutch like it’s not like people aren’t using it to actually drive work forward or get new ideas. They’re just like
36 00:03:50.110 ⇒ 00:04:03.379 Robert Tseng: throwing stuff. It’s just yeah. I don’t know, like they’re just assuming that like, that’s that’s okay. And it’s I don’t know like that. That to me has been something I’ve noticed the past couple of weeks, as people are trying to keep me in the loop of what’s going on.
37 00:04:03.900 ⇒ 00:04:04.330 Amber Lin: Okay.
38 00:04:04.330 ⇒ 00:04:16.880 Robert Tseng: Like I I don’t feel like I need a full on Doc in order to know what’s going on like I just need to know, like what the next like, what the next step is. And I generally like understand the context, for, like most of the stuff that we’re doing, so.
39 00:04:17.620 ⇒ 00:04:18.390 Amber Lin: Yeah.
40 00:04:18.399 ⇒ 00:04:18.989 Robert Tseng: Yeah.
41 00:04:19.769 ⇒ 00:04:31.569 Amber Lin: I I hear that, too, because A lot of times what I hear from the teams that oh, this needs this person to do before we can do this, and then
42 00:04:32.810 ⇒ 00:04:43.860 Amber Lin: have you followed up with them on that like? No. Have they? Have they responded to you on that? No, so it’s also not. That side is also frustrating. I think
43 00:04:44.730 ⇒ 00:04:52.310 Amber Lin: it’s gotten a little better, I try to say at the beginning of the day, and then
44 00:04:52.310 ⇒ 00:04:56.529 Amber Lin: at the end of the day to check in on progress. I think that’s a bit more helpful.
45 00:04:56.950 ⇒ 00:04:58.802 Amber Lin: It’s just that
46 00:05:00.690 ⇒ 00:05:02.010 Robert Tseng: Let’s see. Yeah.
47 00:05:02.010 ⇒ 00:05:05.079 Amber Lin: I do think our our team
48 00:05:05.580 ⇒ 00:05:09.200 Amber Lin: tends to say, Oh, this is blocked by someone.
49 00:05:09.909 ⇒ 00:05:10.620 Robert Tseng: And.
50 00:05:10.620 ⇒ 00:05:11.150 Amber Lin: And
51 00:05:12.040 ⇒ 00:05:24.949 Amber Lin: I think same like what I’ve seen. Same with the suit thing, Demo. They said it needed Robert I didn’t like. Sometimes it’s hard for me to tell if it actually needs you, or it doesn’t need you.
52 00:05:25.390 ⇒ 00:05:30.729 Amber Lin: So maybe we can implement someone before they ask you.
53 00:05:32.190 ⇒ 00:05:33.729 Amber Lin: Someone that can say.
54 00:05:34.140 ⇒ 00:05:38.509 Amber Lin: Hey, dumb lot over here, I mean, like you. This is something you don’t need. Robert.
55 00:05:39.740 ⇒ 00:05:47.250 Robert Tseng: Yeah, well, so I mean, ideally, you would. You would get to a place where you feel comfortable, being able to just like, tell them like
56 00:05:47.580 ⇒ 00:05:51.850 Robert Tseng: they need to just figure it out or ask the stakeholder directly.
57 00:05:52.340 ⇒ 00:05:54.820 Robert Tseng: Anyone that you’re having trouble getting a hold of.
58 00:05:55.256 ⇒ 00:06:13.099 Robert Tseng: Yeah, kind of like what Josh kind of comes in. The meeting is like, if you need me to follow up with anyone like, just just have him just like tap, tap him into it. I think that’s perfectly fine. Like the whole getting Rebecca and Christian on a call like. I don’t know why we waited like 2 days to do that, like I.
59 00:06:13.100 ⇒ 00:06:13.730 Amber Lin: No, no.
60 00:06:13.730 ⇒ 00:06:15.089 Robert Tseng: Yeah. So like, there’s.
61 00:06:16.040 ⇒ 00:06:22.830 Robert Tseng: I think we’re not. Yeah. Generally, we’re not proactive about booking calls with stakeholders. But.
62 00:06:24.040 ⇒ 00:06:32.859 Robert Tseng: I mean Lotte and Annie are both full time, like right they they should just be. I don’t care how much time they spend clients as long as they get things done. So
63 00:06:33.900 ⇒ 00:06:42.759 Robert Tseng: yeah, like, there should be no excuse for them to not book book a meeting for the hourly folks. Yeah, I don’t want them immediately all the time. But for the full timers like they should be.
64 00:06:43.160 ⇒ 00:06:49.710 Robert Tseng: Yeah, they I I think I was. I just I just spent an hour with the day, and
65 00:06:49.810 ⇒ 00:06:56.169 Robert Tseng: I mean we were talking a lot about like, well, there’s there’s people who work just to like. I don’t know
66 00:06:56.980 ⇒ 00:07:13.620 Robert Tseng: to fill their time and and clock in clock out. But that’s not what’s gonna really work for for our team like, especially the full timers, like they need to be. They need. Yeah, they need to be like maximizing their like, their output. Like, I,
67 00:07:13.860 ⇒ 00:07:38.029 Robert Tseng: yeah, I I don’t think I like being in the position, saying, like I, I can do what they what they did in 5 h, and like 30 min, like, I don’t like saying that like it doesn’t doesn’t make me feel good about myself. It just makes me like wonder, like, well, what the heck are people doing. If it’s if it’s just like dragging out. These are not. These are not even engineering problems, every engineering problem they can solve. Like, I know, they’re smart enough.
68 00:07:38.575 ⇒ 00:07:42.814 Robert Tseng: I I they’re not blocked out any engineering problems. Generally speaking,
69 00:07:43.600 ⇒ 00:07:46.310 Robert Tseng: yeah, like, it’s, it’s just like these
70 00:07:46.470 ⇒ 00:07:50.120 Robert Tseng: these communication things that they’re they’re that they’re just dropping.
71 00:07:54.350 ⇒ 00:07:57.279 Amber Lin: I feel that frustration, too, of in the meeting I’ve taught.
72 00:07:58.730 ⇒ 00:08:02.399 Amber Lin: like I think I need to find out a way to push things along, even
73 00:08:03.060 ⇒ 00:08:08.410 Amber Lin: like every time I asked about the cog stuff with Dama, he gives me a spiel.
74 00:08:08.850 ⇒ 00:08:11.050 Robert Tseng: Yeah, I think there are.
75 00:08:11.050 ⇒ 00:08:13.504 Amber Lin: What are you talking about? How can we help you?
76 00:08:13.750 ⇒ 00:08:22.649 Robert Tseng: Yeah, he just cannot. He cannot. They can’t say things in a simple way. It’s just like gone on for so long. And I mean at the end of the day, like
77 00:08:23.160 ⇒ 00:08:28.320 Robert Tseng: product categorization and cogs as a concept is not hard. It’s just like
78 00:08:28.670 ⇒ 00:08:46.729 Robert Tseng: something rolls up into something that rolls up into something else like it’s just like a hierarchy that you’re building out. It’s just a mapping sheet, so like I don’t understand why it takes so long for him to to get a handle of that. It it really it really should not. And then, on the cog side, I understand there’s issues with
79 00:08:46.770 ⇒ 00:08:59.549 Robert Tseng: kind of how we handle cogs data from different sources, because we’re kind of taking it from June onwards in a certain way, and everything before that. It needs to come from from some so and so. But yeah, like.
80 00:08:59.550 ⇒ 00:09:01.739 Amber Lin: In almost 2 months. Yeah.
81 00:09:01.740 ⇒ 00:09:16.189 Robert Tseng: These are not. These are not engineering problems. These are these are just like communication things. So like, I think he’s really struggling like just being organized about like, where where data is coming from, like, who’s the owner? And like, like.
82 00:09:16.340 ⇒ 00:09:27.090 Robert Tseng: Yeah, I don’t know. Like, I, I guess. Yeah. Anyway, like that that to me like, doesn’t I? Don’t understand why that why that’s dragged out for so long.
83 00:09:27.090 ⇒ 00:09:44.100 Amber Lin: I know I but from my perspective I just need to do my best to help him. I asked him what he’s blocked on. He can’t tell me what he’s blocked on. Then I don’t understand why he’s not completing it. If he’s not blocked, I guess there’s like he needs some information from Rebecca. But now it’s
84 00:09:44.970 ⇒ 00:09:50.949 Amber Lin: not clear. It’s just not clear what he needs. He cannot make it clear for me. I can’t help him.
85 00:09:51.290 ⇒ 00:09:51.770 Robert Tseng: Yeah.
86 00:09:51.770 ⇒ 00:09:54.245 Amber Lin: So I’m frustrated about that.
87 00:09:54.850 ⇒ 00:10:03.099 Amber Lin: But that’s that’s just one of the issues. It’s okay. I. I’m gonna talk to Alex on when this type of stuff happens.
88 00:10:03.230 ⇒ 00:10:11.889 Amber Lin: What we should do, because apparently what you were doing didn’t fix it. What I was doing didn’t fix it. So I’m gonna ask for help on how to deal with this.
89 00:10:13.100 ⇒ 00:10:13.930 Robert Tseng: Yeah.
90 00:10:21.820 ⇒ 00:10:22.910 Amber Lin: Oh.
91 00:10:30.100 ⇒ 00:10:31.280 Amber Lin: yeah, and
92 00:10:32.640 ⇒ 00:10:40.140 Amber Lin: and that’s the main part I hear you on the. So there’s 3 main things. The one keeping track of
93 00:10:40.590 ⇒ 00:10:50.769 Amber Lin: ad hoc requests to pushing people on the tasks they need to do and unblocking them. And then 3 is the triage process, and not always
94 00:10:51.357 ⇒ 00:10:58.959 Amber Lin: going through you, or having you review before they can proceed, of having them take ownership, and
95 00:10:59.150 ⇒ 00:11:03.020 Amber Lin: like push things along with me, or meet with the stakeholders.
96 00:11:03.320 ⇒ 00:11:03.650 Robert Tseng: Yeah.
97 00:11:03.650 ⇒ 00:11:04.320 Amber Lin: Hmm.
98 00:11:04.660 ⇒ 00:11:29.409 Robert Tseng: On the triage note like on Mondays. I’m there kind of setting the priorities for the week. So I mean, unless something changes like I get a call from Josh or whatever, and we have to change things generally. That’s pretty set. So then, when you get ad hoc requests like, I feel like you should be able to filter through it that way. But yeah, we can obviously have our triage like calls. And I mean, I’m I’m in there on grooming to kind of like, make a call and things here and there.
99 00:11:29.737 ⇒ 00:11:53.790 Robert Tseng: But yeah, I mean, I would we? We do have to do something about like things that have dragged on for more than 2 cycles, and like, I feel like those are stale tickets, and we get stuck in that loop where we don’t have the context anymore of like, what’s going on. I’m sure the engineers that are doing it are not actually actively working on it so they might just like blah blah. And it’s like, it doesn’t really mean anything like, I don’t really. Yeah. So like.
100 00:11:54.150 ⇒ 00:11:54.680 Amber Lin: M.
101 00:11:54.680 ⇒ 00:12:00.734 Robert Tseng: Yeah, like, we’re. I think if you could get some advice on Alex with that I think that that would be helpful.
102 00:12:01.010 ⇒ 00:12:08.970 Amber Lin: Yeah, I I just remember. So far, I think in this case, I’m going. I’m going to tag Utaung’s.
103 00:12:09.130 ⇒ 00:12:13.810 Amber Lin: I’m gonna tag Utam. And say, this is blocked.
104 00:12:14.730 ⇒ 00:12:30.100 Amber Lin: and then list out what we tried. List out. What a lot of said. He’s blocked on a way that he can get unblocked because we have permission to get Rebecca’s time. It just haven’t happened, and I don’t know why
105 00:12:30.888 ⇒ 00:12:33.480 Amber Lin: I will do that.
106 00:12:33.480 ⇒ 00:12:44.459 Robert Tseng: Yeah, I I know it’s not an engineering problem, because I mean a wish. I never run into this with a wish. A waste has never left anything like lingering for more than like one or 2 seconds like it.
107 00:12:44.790 ⇒ 00:12:53.079 Robert Tseng: Purely a day. Malaude thing like, I don’t understand. Yeah. So like I, it’s not yeah. So something is just off there.
108 00:12:54.260 ⇒ 00:12:54.960 Amber Lin: Yeah.
109 00:12:56.970 ⇒ 00:12:57.550 Robert Tseng: Yeah.
110 00:12:59.608 ⇒ 00:13:04.779 Amber Lin: I want to know a little bit about the future state. I know you’ll still be there on Monday meetings.
111 00:13:05.050 ⇒ 00:13:10.000 Amber Lin: I think I just wanna get a hold of overall. How this.
112 00:13:10.970 ⇒ 00:13:17.229 Amber Lin: how they want to progress in the future. I’m trying to wrap my mind around the different departments. And
113 00:13:17.630 ⇒ 00:13:18.590 Amber Lin: what?
114 00:13:18.960 ⇒ 00:13:47.410 Amber Lin: Because you talked about understanding the stakeholder perspective. I want to understand what things might come up in the future cause I know the marketing department now. They’re talking about affiliate marketing. But if I understand this is how they approach their marketing, then we probably can foresee. Hey? If you, if they start to do this? These are the type of problems that can come up. Is that how you think about the their business like, how do I?
115 00:13:48.126 ⇒ 00:13:52.499 Amber Lin: Get a higher level view and get their perspective.
116 00:13:53.170 ⇒ 00:13:58.849 Robert Tseng: Yeah, I mean on the marketing side. I feel like that’s gonna be the main stakeholder, because that’s what brings in the business right? Brings in
117 00:13:59.290 ⇒ 00:14:02.479 Robert Tseng: like the sales. So that’s why I I mean, we’ve
118 00:14:02.850 ⇒ 00:14:25.570 Robert Tseng: assuming Henry is still here, which we’ve already had a conversation with him, and I’ll just I won’t talk about him on this call. But he yeah, he’s he’s there to be the main stakeholder for the marketing team, so he should be building out the roadmap with Natasha, and being Natasha the Cmo. Like he should give you the idea he should be our our Sme on marketing work.
119 00:14:25.770 ⇒ 00:14:39.339 Robert Tseng: Everything else outside of marketing is kind of on an ad hoc basis. And we just have to keep rotating with the number with our current contract. And yeah, we do have to work with different stakeholders. And I mean, Josh, kind of views our team as like.
120 00:14:39.480 ⇒ 00:14:51.060 Robert Tseng: well, he’s gonna everybody has access to us, but we have to define like we can only work with 2 2 staple, like 2 departments in every, in any given sprint, or something like that. Maybe it’s more than 2, but it’s like.
121 00:14:51.160 ⇒ 00:15:17.529 Robert Tseng: aside from marketing. It’s we are a shared resource for the Ops team, for the finance team for I mean the Emr thing I’m I’m I’m splitting that off as a separate work stream. It’s not even. It’s not even the same product. So like that one will decouple. But yeah, you really just have those those departments. Finance Ops and marketing product is not really a team that we really support. Currently I think that
122 00:15:17.690 ⇒ 00:15:19.170 Robert Tseng: Henry’s work
123 00:15:19.510 ⇒ 00:15:27.080 Robert Tseng: like Henry’s domain should be in marketing. And that’s going to. I mean, I think he needs. I mean, we’re just gonna see like.
124 00:15:27.656 ⇒ 00:15:37.260 Robert Tseng: If he can really run it in the next week. If not, then I’m gonna I’m basically gonna have to jump back in and well, like, that’s that’s just gonna how be how it is until we hire somebody.
125 00:15:37.260 ⇒ 00:15:40.960 Robert Tseng: Oh, but but yeah, so
126 00:15:41.350 ⇒ 00:15:45.309 Robert Tseng: as far as anything like Ops and finance related like.
127 00:15:45.600 ⇒ 00:15:48.420 Robert Tseng: I mean, I feel like you should be able to like.
128 00:15:49.920 ⇒ 00:15:57.990 Robert Tseng: I mean, I can. I can give you domain knowledge like you can just ask me like, what are they thinking about? And they do have like a
129 00:15:58.400 ⇒ 00:16:00.550 Robert Tseng: weekly like managers.
130 00:16:00.680 ⇒ 00:16:30.060 Robert Tseng: kind of. Like all the leaders of the company, they they go through their metrics on Mondays and stuff. And if you want to be added to that call, just so, you know, like what’s top of mind for these leaders. You’re welcome to join that. I think it’s educational to learn, because that’s when all of the department heads they present like their operational metrics, to even like exactly like C-suite, and they get grilled on like, why, they’re not hitting their metrics, or if they need to change them. And so I think that’s like a good space to like.
131 00:16:30.060 ⇒ 00:16:37.071 Amber Lin: I do think that will be helpful, because whenever they get grilled they come to us and say, Hey, I need this.
132 00:16:37.390 ⇒ 00:16:41.749 Robert Tseng: Yeah, and we don’t. I mean, I I just kind of.
133 00:16:42.600 ⇒ 00:16:47.650 Robert Tseng: I enlisted in all those meetings, but not actively, because they overlap with some of the other stuff that we do internally.
134 00:16:47.650 ⇒ 00:16:48.170 Amber Lin: Hmm.
135 00:16:48.503 ⇒ 00:16:51.840 Robert Tseng: But yeah, I think that’s a good forum to like.
136 00:16:52.350 ⇒ 00:17:00.340 Robert Tseng: Ask questions and really just have a seat at the table where you’re listening to these like director level people like
137 00:17:00.845 ⇒ 00:17:04.539 Robert Tseng: talk through like what’s top of mind for them. You know.
138 00:17:04.880 ⇒ 00:17:25.089 Robert Tseng: most of the other teams are nowhere near as organized as we are. Actually, none of them are. They just kind of float around and like do do things as well. So it is kind of unrealistic to get like a roadmap from them, or, like have asked me. You can go to over and over again like we kind of just have to absorb it, based off of the conversations that are.
139 00:17:25.099 ⇒ 00:17:25.489 Amber Lin: Oh!
140 00:17:25.490 ⇒ 00:17:45.600 Robert Tseng: Happening. And I do think that if there’s 1 call to bring you into, that’s probably the highest leverage call, because that’s where they’ve they’ve had to do all of the thinking and present, like what their success looks like to their bosses, which is Josh and Adam and we get to just listen in on like, how that? How that goes?
141 00:17:46.260 ⇒ 00:17:46.890 Robert Tseng: yeah.
142 00:17:47.310 ⇒ 00:18:07.410 Amber Lin: Yeah, I think that will be really helpful, because that will again, with affiliate marketing as example, like I I didn’t click how it fitted in to the business until, like I, I saw the chat with Mattesh, and then he was talking to Cutter, and I was like, Oh, that is why they need affiliate marketing.
143 00:18:07.500 ⇒ 00:18:20.660 Amber Lin: That’s why they need our work, and it made more sense to me. So I would love. I would love to join whenever I have time on my calendar, and I’ll just hop in. I’ll just be a fly on the wall and listen to what they talk about.
144 00:18:22.010 ⇒ 00:18:28.849 Robert Tseng: Yeah, I think, there is a data and try Eden email that you should have access to is in one task.
145 00:18:29.000 ⇒ 00:18:33.939 Robert Tseng: I can have the E, that email be added to the call, and then you can just
146 00:18:34.160 ⇒ 00:18:35.830 Robert Tseng: you can just listen in.
147 00:18:36.610 ⇒ 00:18:37.250 Amber Lin: Sure.
148 00:18:37.250 ⇒ 00:18:37.860 Robert Tseng: Yeah.
149 00:18:39.274 ⇒ 00:18:42.120 Amber Lin: Is, they’re on Google meets, right?
150 00:18:42.120 ⇒ 00:18:43.260 Robert Tseng: Yeah, they’re on Google meets.
151 00:18:43.260 ⇒ 00:18:48.030 Amber Lin: How do I see people’s calendar? They also use Google Calendar.
152 00:18:48.360 ⇒ 00:18:53.980 Robert Tseng: Yeah, you can. Only you can only look at their calendar from the data and try even email.
153 00:18:54.290 ⇒ 00:18:55.040 Amber Lin: Yeah, yeah.
154 00:18:55.210 ⇒ 00:18:55.990 Robert Tseng: Yeah.
155 00:18:56.413 ⇒ 00:19:04.309 Robert Tseng: But yeah, I mean, they book this. It it moves a bit, but it’s usually on Monday, which is not great, because we’re pretty meeting heavy on what on Mondays.
156 00:19:04.800 ⇒ 00:19:07.790 Robert Tseng: And yeah, but.
157 00:19:11.110 ⇒ 00:19:11.950 Amber Lin: I see.
158 00:19:12.370 ⇒ 00:19:19.929 Robert Tseng: I think it’s I think it’s a good meeting. I think you would learn a lot. It’s it’s like a it’s kind of like, an an it’s like an Mba class like it’s just people are just
159 00:19:20.230 ⇒ 00:19:33.579 Robert Tseng: having to. They have. It’s the most strategic meeting of the week from them. So it could. You know you? You probably learn about you. You can learn how Adam and Josh see the business just from the questions they ask of those calls.
160 00:19:34.660 ⇒ 00:19:35.230 Robert Tseng: Yeah.
161 00:19:35.710 ⇒ 00:19:47.750 Amber Lin: Yeah, I think that will be really helpful. I just check. And I think it’s on 8 Am. On our Mondays, which my my 8 am. Which I think I have it free, so I’ll try to.
162 00:19:49.740 ⇒ 00:19:57.969 Amber Lin: Probably I can ask, or maybe you can. Is it fit that I asked for it? Or should you ask if they can add me.
163 00:19:58.850 ⇒ 00:20:00.683 Robert Tseng: No, yeah. I’ll I’ll ask
164 00:20:03.050 ⇒ 00:20:03.890 Robert Tseng: Yeah.
165 00:20:04.610 ⇒ 00:20:07.709 Amber Lin: Yeah, cause that will save me some basic questions.
166 00:20:07.880 ⇒ 00:20:12.089 Amber Lin: If that helps motivate them to let me listen.
167 00:20:12.250 ⇒ 00:20:13.120 Robert Tseng: Okay.
168 00:20:13.270 ⇒ 00:20:14.810 Amber Lin: That will be helpful.
169 00:20:14.810 ⇒ 00:20:15.380 Robert Tseng: Yeah.
170 00:20:16.120 ⇒ 00:20:23.389 Amber Lin: Yeah, I think that’s I think that’s all. I’m gonna update the project management plan to cover all the different projects. Just so that
171 00:20:23.500 ⇒ 00:20:35.379 Amber Lin: I don’t miss anything, because I’m also to the point of like I jump here, I jump there. It’s like, Oh, things are coming in. I don’t really know who’s what’s new. So I need to clean that up.
172 00:20:35.380 ⇒ 00:20:38.930 Robert Tseng: Yeah, I mean, I think one thing I think you were doing
173 00:20:39.090 ⇒ 00:20:42.120 Robert Tseng: a lot in for the for the engineers
174 00:20:42.250 ⇒ 00:21:04.369 Robert Tseng: like I I don’t know how active they are, and helping you to size like the tickets, like they they that should be on them. They should. They should estimate story points with you, for you like, you know, you’re asking the question, but they have to. They have to do that. And you know, as far as like clarifying tickets and stuff like I said, I think the best thing that you can do on the ticket side is just like
175 00:21:04.700 ⇒ 00:21:09.439 Robert Tseng: to really think about what the what the ticket is, and just write that ticket header. Like, I think.
176 00:21:10.200 ⇒ 00:21:12.450 Robert Tseng: yeah, just having. If we have good ticket
177 00:21:12.871 ⇒ 00:21:15.970 Robert Tseng: titles like that’ll save a lot of the back and forth.
178 00:21:16.120 ⇒ 00:21:20.890 Amber Lin: Yeah. So I I’ve started to do that, too. I think this has been helpful.
179 00:21:20.890 ⇒ 00:21:21.280 Robert Tseng: Okay.
180 00:21:21.280 ⇒ 00:21:29.670 Amber Lin: I just. I mainly just think about the headers. Everything in it is AI or on the team. That’s a lot more helpful.
181 00:21:30.220 ⇒ 00:21:38.019 Robert Tseng: Yeah, put it on the team to fill out like their own tickets. Like, yeah. So I mean, obviously, you’ll have something AI generated there. That’s like
182 00:21:38.380 ⇒ 00:21:45.080 Robert Tseng: somewhat close. But they they should be the ones that are kind of like filling out details like they shared us with each other. Yeah.
183 00:21:46.150 ⇒ 00:21:46.740 Amber Lin: Yeah.
184 00:21:47.550 ⇒ 00:21:54.570 Amber Lin: alright. I think that’s helpful. I just wanted to do a quick refer with you at the end of this week. Do you feel more confident to take
185 00:21:54.720 ⇒ 00:21:56.379 Amber Lin: some time off, or.
186 00:21:56.380 ⇒ 00:22:13.669 Robert Tseng: Yeah, no, I’ve I’ve set back this week, which I don’t know if it’s a good thing, because, like, I feel like some things didn’t get done, which I’m gonna have to jump back into it. But like, yeah, I mean, this is, this is just the new normal. There’s no going back from here. I’m not adding, I’m not. I’m not spending any more time. I’m spending less time. If that yeah.
187 00:22:13.900 ⇒ 00:22:26.430 Amber Lin: Yeah, totally. I think what fell was the part with Andrew and Henry. I think now that I’ll be on, I’ll start hounding them, and I think it’ll be a little bit better.
188 00:22:26.430 ⇒ 00:22:27.030 Robert Tseng: Yeah.
189 00:22:27.210 ⇒ 00:22:38.150 Amber Lin: I think on Annie. I’m mostly watching over any, and which is fine, and now also vast, is faster. So
190 00:22:38.420 ⇒ 00:22:41.525 Amber Lin: like I’m mostly just watching over these 2 people.
191 00:22:41.870 ⇒ 00:22:42.550 Robert Tseng: Yeah.
192 00:22:43.490 ⇒ 00:22:54.529 Robert Tseng: yeah, I mean, the anything is tough for me, like I I mean, I’m trying to push her on spark, plug and and whatnot like she didn’t didn’t do it. I don’t. Wanna, you know, do too much.
193 00:22:55.390 ⇒ 00:23:03.989 Robert Tseng: yeah, I got. I just. I’m not confident that she’s gonna able to do any sort of open, ended analysis is kind of like where I’m at with with her right now. So.
194 00:23:03.990 ⇒ 00:23:04.540 Amber Lin: Yeah.
195 00:23:04.840 ⇒ 00:23:08.739 Robert Tseng: Yeah, which is which is tough, because, like I, I feel like I
196 00:23:09.408 ⇒ 00:23:30.770 Robert Tseng: like I need her to not be. So. She’s not an engineer. She’s an analyst she cannot be so rigid with the way that she consumes requirements from from us. So if if she can’t like, go and answer questions and actually do an analysis. Then that’s a problem. She’s just a dashboard specialist, then. So.
197 00:23:31.530 ⇒ 00:23:56.690 Amber Lin: Yeah, yeah, it’s frustrating. Well, I mean, I gave her. I gave her more time because I took the data platform stuff and gave it to Casey, cause I think Casey would do it faster than her, so she has time to do spark, club, spark, plug, so she should be able to give that to you on your requested deadline and spark plug so that you know.
198 00:23:57.010 ⇒ 00:24:02.030 Robert Tseng: Yeah, I mean, even between those 2, that’s like 25 to 30 h, right? Like, it’s not not even fully utilized.
199 00:24:02.700 ⇒ 00:24:08.970 Amber Lin: I know she’s not getting things done. I need to. I need her to get things done before I give her more tasks.
200 00:24:09.560 ⇒ 00:24:10.240 Robert Tseng: Yeah.
201 00:24:10.240 ⇒ 00:24:11.799 Amber Lin: Yeah, so we’ll see
202 00:24:14.320 ⇒ 00:24:24.049 Amber Lin: And on insomnia. Sorry, Robert. I really thought I really thought giselle was going to fill in this morning I woke up, and I saw I was like oh, no.
203 00:24:24.050 ⇒ 00:24:29.220 Robert Tseng: Yeah, I mean, it doesn’t take very long. But like, yeah, I do want to hand that off there. It’s just like cooking.
204 00:24:29.220 ⇒ 00:24:30.170 Amber Lin: Totally.
205 00:24:30.170 ⇒ 00:24:30.610 Robert Tseng: Yeah.
206 00:24:30.610 ⇒ 00:24:41.920 Amber Lin: Fully. I I’m also trying to see if Giselle will work out. I was hoping that she’ll be more like Rico Rico is a lot more decisive and.
207 00:24:41.920 ⇒ 00:24:43.460 Robert Tseng: Yeah, pretty closely.
208 00:24:43.896 ⇒ 00:24:49.130 Amber Lin: But not everybody is. This is what we want, so we’ll see.
209 00:24:49.130 ⇒ 00:24:49.510 Robert Tseng: Yeah.
210 00:24:49.510 ⇒ 00:24:50.270 Amber Lin: Oops!
211 00:24:50.910 ⇒ 00:24:59.469 Robert Tseng: Yeah, that’s okay. I mean, I like the the progress Mustafa has made. Like, I think the automation is the more important piece the manual stuff like it’ll take, I mean.
212 00:24:59.810 ⇒ 00:25:05.170 Robert Tseng: if it takes me a bit till I’m like learning it as I’m doing it as well. It takes me like 10 to 15 min, like.
213 00:25:05.700 ⇒ 00:25:10.181 Robert Tseng: I don’t know. Like, if that’s gonna be how it is. For now, like, that’s okay. But like,
214 00:25:11.070 ⇒ 00:25:22.620 Robert Tseng: yeah, like, I, I expect there to be some hiccups like hopefully she’ll be in the she’ll be. It’ll be smooth by next week, but like I want her to at least try tomorrow, so I can. I can do some coverage.
215 00:25:22.620 ⇒ 00:25:28.230 Amber Lin: Totally. Yeah. Yesterday he was able. I did it with her. On the call.
216 00:25:28.230 ⇒ 00:25:28.770 Robert Tseng: Okay.
217 00:25:28.770 ⇒ 00:25:33.630 Amber Lin: It just, you know, the day before the it’s the all. The metrics are still 0.
218 00:25:33.630 ⇒ 00:25:34.160 Robert Tseng: Yeah.
219 00:25:34.160 ⇒ 00:25:39.468 Amber Lin: Oh, we need to do it closer to the time. And I I talked to her about the time. So I and
220 00:25:39.870 ⇒ 00:25:41.949 Amber Lin: I will sync with
221 00:25:42.240 ⇒ 00:25:48.410 Amber Lin: because myself a zoom brace, I’ll sync with a wish on the Google Meta thing. It seems like it’s pretty easy. So I will
222 00:25:49.140 ⇒ 00:25:50.879 Amber Lin: ask him to help me scope it out.
223 00:25:51.490 ⇒ 00:25:52.080 Robert Tseng: Yeah.
224 00:25:52.420 ⇒ 00:25:52.800 Amber Lin: Okay.
225 00:25:52.800 ⇒ 00:25:57.689 Robert Tseng: Okay, cool. Yeah. I mean, so far, it’s like, still pretty slow to ramp up. I I think for me next week
226 00:25:57.690 ⇒ 00:25:59.200 Robert Tseng: I’m trying to.
227 00:25:59.200 ⇒ 00:26:10.830 Robert Tseng: I mean, I’ll I’ll keep sharing things that I’m finding in in in insomnia. It’s it’s it’s a fun strategy, kind of like client right now, so like you’ll I’ll keep. I’ll keep you posted. And
228 00:26:11.630 ⇒ 00:26:12.230 Robert Tseng: yeah.
229 00:26:12.910 ⇒ 00:26:19.839 Amber Lin: Yeah, I honestly, the work you give to Annie like that some that stuff I would be interested. I’m just. I just don’t have
230 00:26:21.390 ⇒ 00:26:24.410 Amber Lin: any mind to do any strategy work right now.
231 00:26:24.410 ⇒ 00:26:25.230 Robert Tseng: Yeah.
232 00:26:25.230 ⇒ 00:26:31.000 Amber Lin: But that sucks. Yeah, I’ll figure it out. I’ll see how Giselle can help me.
233 00:26:31.000 ⇒ 00:26:31.710 Robert Tseng: Okay.
234 00:26:31.940 ⇒ 00:26:33.659 Amber Lin: Alright! Thank you so much for your time.
235 00:26:33.660 ⇒ 00:26:35.330 Robert Tseng: Alright! Thanks thanks everyone. Bye.
236 00:26:35.330 ⇒ 00:26:35.910 Amber Lin: Bye.