Meeting Title: Mechanical | Working Session Date: 2025-07-28 Meeting participants: TaraCook, Cassandra Bryant, Amber Lin
WEBVTT
1 00:03:18.560 ⇒ 00:03:19.360 Cassandra Bryant: Oh.
2 00:03:23.030 ⇒ 00:03:23.780 Cassandra Bryant: chatter, screen.
3 00:03:24.570 ⇒ 00:03:29.919 TaraCook: So maybe I was wrong, and it was 1010. But we’re only meeting for 20 min.
4 00:03:31.330 ⇒ 00:03:32.489 TaraCook: But that’s okay.
5 00:03:38.541 ⇒ 00:03:41.248 Cassandra Bryant: That call may not even stick
6 00:03:42.790 ⇒ 00:03:45.730 Cassandra Bryant: because Kim said he hasn’t even gave her a price.
7 00:03:58.120 ⇒ 00:03:58.860 Cassandra Bryant: Hmm!
8 00:04:39.760 ⇒ 00:04:41.170 TaraCook: Okay, Jenny.
9 00:04:57.200 ⇒ 00:04:57.890 TaraCook: Oh.
10 00:05:01.800 ⇒ 00:05:02.200 Cassandra Bryant: Oh!
11 00:05:41.580 ⇒ 00:05:42.390 Cassandra Bryant: Oh.
12 00:06:57.615 ⇒ 00:07:00.570 Cassandra Bryant: I don’t know.
13 00:10:00.000 ⇒ 00:10:00.710 Cassandra Bryant: Okay.
14 00:10:16.520 ⇒ 00:10:18.480 Cassandra Bryant: 3 and a 5.
15 00:10:49.180 ⇒ 00:10:49.940 Cassandra Bryant: Damn
16 00:11:32.330 ⇒ 00:11:33.740 Cassandra Bryant: the.
17 00:11:38.860 ⇒ 00:11:39.900 Amber Lin: Hi! There!
18 00:11:40.550 ⇒ 00:11:41.700 Cassandra Bryant: Hello!
19 00:11:41.980 ⇒ 00:11:44.180 TaraCook: No Hi, amber. How are you
20 00:11:45.350 ⇒ 00:11:48.612 Amber Lin: I am tired.
21 00:11:51.513 ⇒ 00:11:54.966 TaraCook: Comes too quick doing pretty good.
22 00:11:55.900 ⇒ 00:12:05.342 Amber Lin: Okay? So today, I’m just scheduling this session because there’s a few other documents I want to add
23 00:12:06.110 ⇒ 00:12:29.009 Amber Lin: and also just to confirm with you guys. Oh, I saw the reply for the emails. So with that, I think we’ll help Route Andy. And then I’m gonna ask them to make it available to at least you guys, is there anyone else that you want for the very initial testing.
24 00:12:29.080 ⇒ 00:12:30.900 TaraCook: Susie Jones. Sorry.
25 00:12:32.840 ⇒ 00:12:34.880 Cassandra Bryant: Yeah, I would do.
26 00:12:37.550 ⇒ 00:12:42.409 Cassandra Bryant: Yeah, damn, I’m thinking, if I should you doing? What is your reason to do?
27 00:12:45.180 ⇒ 00:12:47.799 TaraCook: Because I think it’ll help like with questions.
28 00:12:49.540 ⇒ 00:12:54.979 Cassandra Bryant: Yeah, I would probably do. Brianna Aubrey on the dogs. Then.
29 00:12:55.600 ⇒ 00:13:00.170 Amber Lin: Okay, okay, let me go copy over their names.
30 00:13:01.240 ⇒ 00:13:02.340 Amber Lin: And
31 00:13:10.120 ⇒ 00:13:16.520 Amber Lin: it’s funny because she sits on the other side of me right now, and I heard I said her 1st and last name. I did, and she heard me.
32 00:13:19.150 ⇒ 00:13:21.620 Amber Lin: Okay, Susie, and.
33 00:13:22.440 ⇒ 00:13:23.560 Cassandra Bryant: Aubrey.
34 00:13:24.600 ⇒ 00:13:25.160 Cassandra Bryant: Bye.
35 00:13:25.160 ⇒ 00:13:28.919 Amber Lin: Is he? Is she dispatch thing, or.
36 00:13:28.920 ⇒ 00:13:29.830 Cassandra Bryant: Yes, she.
37 00:13:29.830 ⇒ 00:13:36.630 Amber Lin: It’s so go find her email.
38 00:13:44.570 ⇒ 00:13:45.600 Amber Lin: Huh?
39 00:13:45.790 ⇒ 00:13:47.910 Amber Lin: Actually, let me share my screen.
40 00:13:49.480 ⇒ 00:13:55.100 Amber Lin: I’m looking at the dispatch emails, is it?
41 00:13:55.100 ⇒ 00:13:58.286 Cassandra Bryant: Oh, is Aubriana? Yeah, right there. Yeah,
42 00:13:58.620 ⇒ 00:14:05.050 Amber Lin: Okay, sounds good. I’ll I’ll note it down here all right.
43 00:14:05.210 ⇒ 00:14:20.232 Amber Lin: That’s that right now. It’s I don’t think it’s available here in the this, Andy. Yet, because most of the pest agents are using this, and I don’t want it to get them to get confused.
44 00:14:20.960 ⇒ 00:14:24.307 Amber Lin: let me see if that’s still true. Right now.
45 00:14:24.960 ⇒ 00:14:28.739 Amber Lin: I think most of it is in the testing.
46 00:14:29.280 ⇒ 00:14:40.990 Amber Lin: Okay, good. So that’s not there yet. I think most of it is in our test section.
47 00:14:41.900 ⇒ 00:14:57.310 Amber Lin: So I know our team is currently testing with that. So I’ll ask them to add you to and add the 2 Csrs that you mentioned so they can start testing, I think, what’s another thing that’s left is
48 00:15:00.350 ⇒ 00:15:05.250 Amber Lin: mechanical, oh, so many, so many. Yes.
49 00:15:08.120 ⇒ 00:15:09.280 Amber Lin: Here.
50 00:15:09.630 ⇒ 00:15:13.380 Amber Lin: So I’ve added most of these to the Central Doc
51 00:15:14.029 ⇒ 00:15:31.869 Amber Lin: and then there was a few things that was left here that I kind of wanted to ask you guys, so 1st the spreadsheet, I know the mechanical Bible. I was wondering how we can add this
52 00:15:33.470 ⇒ 00:15:41.350 Amber Lin: how we can add this to the Central Doc, and what we should add, and what we should leave as a spreadsheet.
53 00:15:43.470 ⇒ 00:15:44.319 TaraCook: Like for each.
54 00:15:45.065 ⇒ 00:15:45.810 TaraCook: Sorry.
55 00:15:46.070 ⇒ 00:15:52.920 Cassandra Bryant: I was gonna say, like on the phone numbers, amber, is it able? Where they could put like, what is the contact information for Dustin.
56 00:15:53.280 ⇒ 00:15:58.050 Cassandra Bryant: and like, it’ll pop up like how they contact him or and
57 00:15:58.050 ⇒ 00:16:11.970 Cassandra Bryant: information for Kim saunders, and it’ll, let you know, like he’s a Hvac service, tech kind of how they do for pests where it’s like residential rodent, like, what does he do? And then, like, what is his contact? Information.
58 00:16:11.970 ⇒ 00:16:12.830 Amber Lin: Information.
59 00:16:14.160 ⇒ 00:16:22.489 Amber Lin: Okay, yeah, I think we’ll. We’ll probably keep this 1st one as a spreadsheet so that they can reference. These, I think.
60 00:16:22.490 ⇒ 00:16:26.349 TaraCook: Hold on! Hold on! Sorry that one’s outdated.
61 00:16:26.780 ⇒ 00:16:27.590 Amber Lin: Hmm.
62 00:16:27.820 ⇒ 00:16:38.529 TaraCook: That’s got Katie on there. I saw Israel’s name on there like that one’s outdated. There’s another one, though. There should be another.
63 00:16:38.530 ⇒ 00:16:40.981 Amber Lin: Oh, cause I’m in the copy.
64 00:16:41.390 ⇒ 00:16:42.110 TaraCook: Okay.
65 00:16:43.032 ⇒ 00:16:44.270 Amber Lin: Let me see.
66 00:16:45.330 ⇒ 00:16:47.300 TaraCook: I saw Dusty on there, too.
67 00:16:50.550 ⇒ 00:16:52.570 Amber Lin: What’s the name of the document?
68 00:16:53.750 ⇒ 00:16:54.599 TaraCook: Point guy and.
69 00:16:56.380 ⇒ 00:16:57.350 Amber Lin: Okay.
70 00:17:00.000 ⇒ 00:17:05.420 TaraCook: Master mechanical, quick guide. I wonder if that is an updated one?
71 00:17:05.930 ⇒ 00:17:07.719 TaraCook: I believe so.
72 00:17:07.880 ⇒ 00:17:08.950 Amber Lin: Okay.
73 00:17:09.210 ⇒ 00:17:10.759 TaraCook: Yeah, yeah. That one’s better.
74 00:17:10.990 ⇒ 00:17:25.800 Amber Lin: Okay, yeah, I think what we’ll need to do is if we’re putting this into Andy, we’ll have to move it around so that so one row is one person, because right now Andy might read Mark, and then he will keep reading.
75 00:17:25.800 ⇒ 00:17:27.639 TaraCook: No, the whole thing. Yeah, yeah.
76 00:17:27.640 ⇒ 00:17:28.160 Amber Lin: Yeah, exactly.
77 00:17:28.160 ⇒ 00:17:29.400 TaraCook: And used.
78 00:17:29.400 ⇒ 00:17:29.910 Cassandra Bryant: Yeah.
79 00:17:29.910 ⇒ 00:17:34.510 Amber Lin: Yeah. So that’s something that we can make that spreadsheet.
80 00:17:35.360 ⇒ 00:17:39.409 Amber Lin: how do you wanna incorporate this section.
81 00:17:40.850 ⇒ 00:17:46.149 TaraCook: Wasn’t. I thought you had like the those scripts of angry caller one.
82 00:17:46.150 ⇒ 00:17:46.720 Amber Lin: Yeah.
83 00:17:46.720 ⇒ 00:17:47.220 TaraCook: Call flow.
84 00:17:47.220 ⇒ 00:17:52.359 Amber Lin: Oh, that’s something I also wanted to ask. I have those, but they’re in Pdf versions.
85 00:17:52.950 ⇒ 00:18:07.749 Amber Lin: I can’t copy some of the Pdfs. I can copy over this one. These I wasn’t able to copy over. I was wondering if you guys had any word versions, because for level one until level 3 call flows and also the
86 00:18:08.963 ⇒ 00:18:17.439 Amber Lin: angry customers they’re in. Pdf, and I can’t really can’t really select anything.
87 00:18:19.120 ⇒ 00:18:26.800 TaraCook: Well, I wonder if I do it on. They’re not even coming up for me right now.
88 00:18:27.260 ⇒ 00:18:29.710 TaraCook: Let me try this one.
89 00:18:32.160 ⇒ 00:18:35.520 TaraCook: What I can do is try to open them up on my side and download them
90 00:18:35.910 ⇒ 00:18:39.579 TaraCook: as a dog, and then I can send them to you.
91 00:18:39.986 ⇒ 00:18:44.050 Amber Lin: Okay, that will be great. So that would be these.
92 00:18:44.050 ⇒ 00:18:47.999 TaraCook: Call flows all the call flows, and that’s gonna include the angry caller. One, too.
93 00:18:48.000 ⇒ 00:18:49.430 Amber Lin: Yeah, so these.
94 00:18:51.000 ⇒ 00:18:52.039 TaraCook: Yes, thank you.
95 00:18:52.480 ⇒ 00:18:59.560 Cassandra Bryant: So on those amber. I don’t. I don’t know if we could make those into a word, though Tara.
96 00:18:59.710 ⇒ 00:19:00.460 TaraCook: Oh!
97 00:19:00.460 ⇒ 00:19:02.564 Cassandra Bryant: They were published by
98 00:19:03.090 ⇒ 00:19:04.070 TaraCook: Psv.
99 00:19:04.070 ⇒ 00:19:07.070 Cassandra Bryant: Psp. Power 7 pros, so I don’t know.
100 00:19:07.070 ⇒ 00:19:07.570 TaraCook: And when they.
101 00:19:07.570 ⇒ 00:19:14.733 Cassandra Bryant: Sent them over to us. They sent them as Pdf, so I think what they were trying to do is make them into like a word at one time.
102 00:19:15.660 ⇒ 00:19:18.197 Cassandra Bryant: But I don’t know because those are off of
103 00:19:18.480 ⇒ 00:19:18.940 Amber Lin: Okay.
104 00:19:18.940 ⇒ 00:19:22.550 Cassandra Bryant: Pwp. Unless we copy them.
105 00:19:22.800 ⇒ 00:19:29.459 Amber Lin: I can do it. I think I can do it. It’s just I. We will lose any of the formatting. If that’s okay.
106 00:19:29.460 ⇒ 00:19:30.804 TaraCook: Yeah, we’re that’s okay.
107 00:19:31.140 ⇒ 00:19:39.490 Amber Lin: Okay, sounds good. So back to where is it back to that one?
108 00:19:39.970 ⇒ 00:19:40.570 Amber Lin: So I know.
109 00:19:40.570 ⇒ 00:19:51.390 TaraCook: I have a question to amber. So there’s been like 2 things off the top of my head. Then basically, my question is, if we have to update this
110 00:19:51.660 ⇒ 00:19:54.589 TaraCook: this guide because this is our Bible.
111 00:19:55.180 ⇒ 00:19:57.700 TaraCook: how would y’all get those changes.
112 00:20:00.370 ⇒ 00:20:01.390 TaraCook: Or should I be using the central.
113 00:20:01.390 ⇒ 00:20:10.171 Amber Lin: What I’m thinking, we would hand over the central Doc. Any updates you can, you guys could make those updates.
114 00:20:11.060 ⇒ 00:20:38.909 Amber Lin: Or if you want. We can help switch over from this eventually switch over from this Bible to have them asking, but I bet, for now they will come back to reference this, but I want. That’s why I wanted to this meeting. I want you guys to be able to add at least these Hvac plumbing and these department pages to the Central. Talk yourself so that you know where it is and how you added it. So if you need to update
115 00:20:38.910 ⇒ 00:20:42.930 Amber Lin: both Andy and the Bible, you can update it yourself.
116 00:20:43.320 ⇒ 00:20:45.390 TaraCook: Okay. So you’re.
117 00:20:45.740 ⇒ 00:20:49.609 Amber Lin: I would be able to upload this to the Central Doc.
118 00:20:52.390 ⇒ 00:20:55.820 Amber Lin: Yes, you might need to change some formatting.
119 00:20:56.160 ⇒ 00:21:01.770 Amber Lin: It doesn’t take tables as well, because like what we looked at earlier.
120 00:21:01.770 ⇒ 00:21:02.580 TaraCook: How it rains.
121 00:21:02.580 ⇒ 00:21:11.600 Amber Lin: Keep reading, and he doesn’t know when to stop, so he’ll give he’ll give answers in the wrong place. If we didn’t format it correctly.
122 00:21:11.830 ⇒ 00:21:20.340 TaraCook: Okay, so I couldn’t like change it in a sense like service residential. I couldn’t have it.
123 00:21:20.440 ⇒ 00:21:23.030 TaraCook: That whole line. He reads like a book right.
124 00:21:24.123 ⇒ 00:21:36.769 Amber Lin: Yeah, so we could. So I’ll make a couldn’t make it here.
125 00:21:37.070 ⇒ 00:21:40.320 Amber Lin: so we can put it under service information.
126 00:21:41.140 ⇒ 00:21:42.030 TaraCook: Oh, okay.
127 00:21:42.250 ⇒ 00:21:45.050 Amber Lin: And then we can make a
128 00:21:45.160 ⇒ 00:21:50.490 Amber Lin: so we can make the Hvac section and then for market served.
129 00:21:51.240 ⇒ 00:21:57.549 Amber Lin: Then we can just type that.
130 00:21:57.550 ⇒ 00:22:06.849 TaraCook: Honestly the market, sir, we that’s across Company wide. So if Andy already has an information from Pest, we should be okay.
131 00:22:08.560 ⇒ 00:22:14.310 Amber Lin: Right now, things are split. So until we merge pess and mechanical, they use different.
132 00:22:14.310 ⇒ 00:22:14.880 TaraCook: Hmm.
133 00:22:14.880 ⇒ 00:22:23.540 TaraCook: they use different docs, because I know you guys have similar but slightly different things. So I didn’t want people to get confused.
134 00:22:26.480 ⇒ 00:22:35.969 Amber Lin: Okay, would this be would you? Would you guys be able to add this to the central Doc?
135 00:22:42.700 ⇒ 00:22:44.410 Cassandra Bryant: I believe so. I don’t.
136 00:22:45.040 ⇒ 00:22:50.159 Cassandra Bryant: do we? Do. We have to add it at the table, or are we able to.
137 00:22:50.380 ⇒ 00:22:56.660 Amber Lin: I think we should add it as a as text.
138 00:22:57.845 ⇒ 00:23:00.680 Amber Lin: Actually, let’s see.
139 00:23:01.960 ⇒ 00:23:13.729 Amber Lin: I think it might take you guys some time to add it. I might ask my team to do it as long as you guys are okay with it and know where it is. I think I’m gonna ask them to
140 00:23:13.940 ⇒ 00:23:16.100 Amber Lin: add these sections.
141 00:23:16.210 ⇒ 00:23:17.300 Amber Lin: Us.
142 00:23:18.480 ⇒ 00:23:32.050 Amber Lin: Text, I just wanna make sure how this document is read. So is it the case that everything under here are for services residential. How should how should one read this.
143 00:23:32.200 ⇒ 00:23:40.840 TaraCook: You’re absolutely right. So it’s broken into 3 sections. You have service, which is where you’re at right now and then. The middle section is going to be your sales
144 00:23:41.730 ⇒ 00:23:45.780 TaraCook: events, and then your right side is gonna be maintenance.
145 00:23:46.250 ⇒ 00:23:48.670 Amber Lin: Okay, and that’s
146 00:23:50.450 ⇒ 00:23:55.250 Amber Lin: And then these apply across all of it, and that yes, for.
147 00:23:55.250 ⇒ 00:23:56.420 TaraCook: Each train.
148 00:23:56.600 ⇒ 00:23:58.030 Amber Lin: Oh!
149 00:23:58.030 ⇒ 00:24:02.509 TaraCook: See how it’s kind of color coded, because that’s how our tickets are set up in the system.
150 00:24:02.510 ⇒ 00:24:12.510 Amber Lin: What about these things down here? I cause I know this kind of starts to get a bit unaligned here.
151 00:24:12.510 ⇒ 00:24:13.370 TaraCook: Down there,
152 00:24:14.470 ⇒ 00:24:17.470 Amber Lin: So what does that mean when it’s here?
153 00:24:17.470 ⇒ 00:24:20.319 TaraCook: That is honestly like its own.
154 00:24:20.900 ⇒ 00:24:24.840 Cassandra Bryant: So like what to do for accepted proposals.
155 00:24:25.600 ⇒ 00:24:26.790 Amber Lin: Oh!
156 00:24:27.083 ⇒ 00:24:27.669 TaraCook: And then.
157 00:24:27.670 ⇒ 00:24:28.270 Amber Lin: To the left.
158 00:24:28.270 ⇒ 00:24:29.259 TaraCook: It’s doppaging.
159 00:24:29.260 ⇒ 00:24:33.799 Amber Lin: Also also different from these few sections.
160 00:24:33.800 ⇒ 00:24:34.900 TaraCook: Yes, ma’am.
161 00:24:34.900 ⇒ 00:24:44.420 Amber Lin: Oh, okay, alright, that makes sense. And this one is just
162 00:24:45.310 ⇒ 00:24:50.420 Amber Lin: when it doesn’t have the other section. It means that we don’t do that for appliances.
163 00:24:50.420 ⇒ 00:24:51.370 TaraCook: Yes, ma’am.
164 00:24:51.860 ⇒ 00:25:01.770 Amber Lin: Okay, we might want to specify. I don’t know if it specifies it anywhere here, but it could be nice if we also write that down.
165 00:25:03.185 ⇒ 00:25:04.000 Amber Lin: Okay?
166 00:25:04.690 ⇒ 00:25:07.930 Amber Lin: Oh, and then electrical.
167 00:25:11.420 ⇒ 00:25:13.870 Amber Lin: So generator is a different thing.
168 00:25:14.180 ⇒ 00:25:15.020 TaraCook: -
169 00:25:15.807 ⇒ 00:25:17.890 Amber Lin: So this one kind of ends.
170 00:25:18.180 ⇒ 00:25:20.560 TaraCook: Here, so
171 00:25:22.950 ⇒ 00:25:23.990 Amber Lin: Alright.
172 00:25:27.060 ⇒ 00:25:34.329 Amber Lin: And do you guys also want to add this referral list? So this is say, okay.
173 00:25:34.430 ⇒ 00:25:38.770 Amber Lin: and after hours contact, okay.
174 00:25:39.331 ⇒ 00:25:44.870 Amber Lin: I understand now how this works, so I can ask the team to add it to the central talk.
175 00:25:44.870 ⇒ 00:25:45.380 TaraCook: You can.
176 00:25:45.380 ⇒ 00:25:59.459 Amber Lin: And then I’ll probably just add, you guys in the chat when it’s ready for review, and you can tell me if it makes sense what is under a different, it actually should be in a different header. And we’ll go review that
177 00:26:00.790 ⇒ 00:26:06.730 Amber Lin: that that’s the 1st one we’ll add these.
178 00:26:07.050 ⇒ 00:26:12.360 Amber Lin: oh, okay, do we want to add this Qa template?
179 00:26:12.360 ⇒ 00:26:12.980 Amber Lin: No.
180 00:26:12.980 ⇒ 00:26:14.709 Cassandra Bryant: No, you don’t have to add that.
181 00:26:14.710 ⇒ 00:26:17.020 Amber Lin: Oh, okay. So I’ll say,
182 00:26:24.510 ⇒ 00:26:31.399 Amber Lin: say, Nope, let’s go. Add that.
183 00:26:31.620 ⇒ 00:26:33.529 Amber Lin: What about this one.
184 00:26:37.900 ⇒ 00:26:40.079 Cassandra Bryant: We have that in a sop form.
185 00:26:40.440 ⇒ 00:26:42.500 Cassandra Bryant: So I don’t think you need that.
186 00:26:42.730 ⇒ 00:26:44.690 Amber Lin: Where would the sop be?
187 00:26:44.690 ⇒ 00:26:48.219 Cassandra Bryant: It should be cancellation.
188 00:26:48.220 ⇒ 00:26:50.279 Amber Lin: Oh, okay, I see. I remember.
189 00:26:50.280 ⇒ 00:26:51.000 Cassandra Bryant: Yeah.
190 00:26:51.000 ⇒ 00:26:51.545 Amber Lin: There.
191 00:26:52.560 ⇒ 00:26:57.100 Amber Lin: Okay, so mechanical references.
192 00:27:00.660 ⇒ 00:27:02.430 Amber Lin: do we want to add this.
193 00:27:03.878 ⇒ 00:27:09.251 TaraCook: The only thing that I do like about that is that it gives questions to
194 00:27:10.600 ⇒ 00:27:11.260 Amber Lin: Click, I want.
195 00:27:11.270 ⇒ 00:27:13.640 TaraCook: Have in there. So like if a customer does have
196 00:27:14.438 ⇒ 00:27:21.140 TaraCook: well, no cause we did. That guy. Cass and myself didn’t know you wouldn’t need that.
197 00:27:21.940 ⇒ 00:27:25.039 TaraCook: Would it be helpful for the Csrs to have this?
198 00:27:25.200 ⇒ 00:27:31.290 TaraCook: It would in theory. But I think a lot of that stuff that was that long document like that 5 page document.
199 00:27:31.490 ⇒ 00:27:34.049 TaraCook: It had a lot of that in there.
200 00:27:34.240 ⇒ 00:27:35.889 Amber Lin: Oh, okay. Okay.
201 00:27:35.890 ⇒ 00:27:42.120 TaraCook: If in how to you know what questions you should ask for service calls.
202 00:27:42.120 ⇒ 00:27:42.880 Amber Lin: Oh!
203 00:27:48.130 ⇒ 00:27:49.730 TaraCook: Okay, I think we’d be okay.
204 00:27:49.730 ⇒ 00:27:50.300 TaraCook: Okay.
205 00:27:50.660 ⇒ 00:27:51.680 Amber Lin: So
206 00:27:52.140 ⇒ 00:28:17.590 Amber Lin: I think we talk about all of these, I think for the last 3 min I wanted to look at the document you guys sent me and understand where I should put it in the Central Doc, because I think the mechanical Csrs would also eventually get moved to this central place, and I want them to know where to ask that my initial hunch is that it would be in the service
207 00:28:19.350 ⇒ 00:28:21.360 Amber Lin: Service protocols.
208 00:28:22.160 ⇒ 00:28:24.290 Amber Lin: Or is this more of a
209 00:28:24.620 ⇒ 00:28:31.899 Amber Lin: how to schedule type question like, where does it fit in the central Doc.
210 00:28:35.200 ⇒ 00:28:45.520 TaraCook: It’s honestly like a how to like it’s both. It’ll tell them how to do it, and like any evolve and what questions you should be asking.
211 00:28:47.240 ⇒ 00:28:57.160 Amber Lin: I see in that case, should we break it up into the original existing, should we add it to the existing sops.
212 00:29:03.180 ⇒ 00:29:05.630 TaraCook: I think that’s that would be a lot.
213 00:29:06.220 ⇒ 00:29:06.580 Amber Lin: That’s.
214 00:29:06.580 ⇒ 00:29:11.800 TaraCook: We had an sop because we do have an sop on how to schedule a Hvac call, how to schedule a plumb
215 00:29:11.800 ⇒ 00:29:13.020 TaraCook: call. Yeah.
216 00:29:13.020 ⇒ 00:29:18.699 TaraCook: And these would have more of what probing questions to ask.
217 00:29:20.560 ⇒ 00:29:21.800 Amber Lin: I see.
218 00:29:22.420 ⇒ 00:29:23.916 TaraCook: And sops won’t have.
219 00:29:24.290 ⇒ 00:29:39.850 Amber Lin: That’s true. So I’ll add it at the behind, those under each separate section. So under each fact, I’ll add these under electrical. Are these the questions or situations people might face.
220 00:29:40.720 ⇒ 00:29:43.879 Cassandra Bryant: Yeah, they’re the situations. We haven’t done the questions yet. We need.
221 00:29:43.880 ⇒ 00:29:44.350 Amber Lin: It was.
222 00:29:44.350 ⇒ 00:29:53.140 Cassandra Bryant: That manager. They’re a little bit more, I think. Hb. Hvac. I was able to pretty much do that one by myself. Tara was pretty much.
223 00:29:53.670 ⇒ 00:29:56.020 Cassandra Bryant: and water quality.
224 00:29:56.020 ⇒ 00:30:00.990 Amber Lin: Okay, so I’ll add, I’ll add them, and then
225 00:30:01.350 ⇒ 00:30:13.170 Amber Lin: I can if you can. We can just start editing on the Central Doc. If not, if not, just let me know when you do add them, and we can work together to copy them over.
226 00:30:13.710 ⇒ 00:30:14.225 TaraCook: Okay.
227 00:30:14.740 ⇒ 00:30:17.890 Amber Lin: Okay, that sounds good. So I’ll add.
228 00:30:18.330 ⇒ 00:30:28.679 Amber Lin: I’ll add this document to my list as well. I think that covers everything, and I’ll let you guys know when we can test Andy.
229 00:30:29.790 ⇒ 00:30:34.949 TaraCook: Perfect cause. Then I think the date that you gave was next Monday, right, the 4th
230 00:30:36.680 ⇒ 00:30:39.670 TaraCook: tentatively, or the 5.th Maybe I’m dreaming, and it’s.
231 00:30:39.670 ⇒ 00:31:00.960 Amber Lin: I want. I want to be able to roll out at least the initial set of Csrs to test it by next Monday, which means so that we can start gathering feedback on how things are. I think you guys need a lot less of the initial testing phase because the documents do look pretty good.
232 00:31:01.355 ⇒ 00:31:12.829 Amber Lin: So I just wanna make sure internally that the technical routing is set up so that the pests get past answers, answers, and mechanical people get mechanical answers.
233 00:31:12.830 ⇒ 00:31:18.489 TaraCook: The reason why I was asking is because we are gearing up to do we’re about to cross train.
234 00:31:18.490 ⇒ 00:31:19.710 Amber Lin: Yeah, existing.
235 00:31:19.710 ⇒ 00:31:34.100 TaraCook: Agents. Yes, I was like this would be prime time for our, you know, testing this and including Andy in our training. But we wouldn’t. I mean, that’s you know. I just wanted to have an idea in case we.
236 00:31:34.100 ⇒ 00:31:34.440 Amber Lin: Funny.
237 00:31:34.440 ⇒ 00:31:40.549 TaraCook: To, you know, kind of incorporate Andy into our training. But we’re gonna play by year.
238 00:31:40.790 ⇒ 00:31:47.620 Amber Lin: Okay, sounds good. I’ll at least try to make it available to you guys for testing within this week.
239 00:31:48.180 ⇒ 00:31:50.639 TaraCook: And I’ll get with Susie just to give her a heads up.
240 00:31:50.640 ⇒ 00:31:52.129 Amber Lin: Yeah, okay, thank you.
241 00:31:52.130 ⇒ 00:31:53.110 TaraCook: Perfect.
242 00:31:53.720 ⇒ 00:31:58.120 Amber Lin: Alright. Thanks, thanks, everyone. I’ll go talk to your vet now.
243 00:31:58.120 ⇒ 00:31:58.830 TaraCook: Sounds good.
244 00:31:58.830 ⇒ 00:31:59.310 Amber Lin: All right.
245 00:31:59.420 ⇒ 00:32:00.040 TaraCook: Bye.
246 00:32:02.810 ⇒ 00:32:05.630 Cassandra Bryant: Hey? Call me real quick.
247 00:32:06.200 ⇒ 00:32:08.089 TaraCook: I will. Yes, bye.
248 00:32:08.090 ⇒ 00:32:08.630 Cassandra Bryant: Thank you.
249 00:32:08.630 ⇒ 00:32:08.950 Amber Lin: Fine.
250 00:32:08.950 ⇒ 00:32:09.355 Cassandra Bryant: Anyway.