Meeting Title: Working Session Date: 2025-06-25 Meeting participants: ShannonMartinez, read.ai meeting notes, Amber Lin, JanieceGarcia
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1 00:02:05.260 ⇒ 00:02:06.240 ShannonMartinez: 300
2 00:02:15.930 ⇒ 00:02:16.750 ShannonMartinez: can help it.
3 00:02:46.910 ⇒ 00:02:48.030 ShannonMartinez: Hey, Amber?
4 00:02:52.140 ⇒ 00:03:00.230 ShannonMartinez: I’m just, hey! I’m just trying to wrap up some things. Oh, let me show you. It’s a surprise. I made it for Yvette. The baby’s here.
5 00:03:01.200 ⇒ 00:03:01.970 Amber Lin: Oh!
6 00:03:02.120 ⇒ 00:03:02.415 ShannonMartinez: Yeah.
7 00:03:06.850 ⇒ 00:03:12.679 Amber Lin: Oh, oh, wow! That’s crazy! You’re so crafty! Shannon.
8 00:03:12.680 ⇒ 00:03:25.589 ShannonMartinez: It’s a diaper cake, and then and then this top part, it poses as a picture frame. I added a little ribbon to it stuff so that way she can post a photo of him. She can put a photo of him in this little clip right here.
9 00:03:25.590 ⇒ 00:03:27.339 Amber Lin: And it goes on the top.
10 00:03:27.340 ⇒ 00:03:29.580 ShannonMartinez: Isn’t that cute? It just like glued some ribbon to it?
11 00:03:31.230 ⇒ 00:03:32.283 ShannonMartinez: Thank you.
12 00:03:32.810 ⇒ 00:03:34.339 Amber Lin: That’s so cool.
13 00:03:34.470 ⇒ 00:03:38.169 Amber Lin: That’s so cool. Is she coming in office today? How are we gonna get.
14 00:03:38.170 ⇒ 00:03:49.329 ShannonMartinez: I doubt it. She’s at the hospital. I doubt it like she’s was sending pictures of him. He’s a big boy like I was like he’s looks like he’s ready to start walking already. He’s so big.
15 00:03:49.330 ⇒ 00:03:52.280 Amber Lin: But you, said Savannah is a small woman.
16 00:03:52.280 ⇒ 00:03:54.919 ShannonMartinez: She’s tiny. Are we looking at you for, mom?
17 00:03:58.100 ⇒ 00:04:01.440 ShannonMartinez: Okay, I just have to. Manual’s fixing to be headed out and.
18 00:04:01.440 ⇒ 00:04:02.010 Amber Lin: Yeah, I’m happy.
19 00:04:02.010 ⇒ 00:04:05.710 ShannonMartinez: Okay. I’ll be right back. I’m still here. Just I’ll be right back.
20 00:04:19.459 ⇒ 00:04:20.809 JanieceGarcia: Hello!
21 00:04:25.000 ⇒ 00:04:28.620 Amber Lin: Hi, Jeannies! Shannon’s wrapping up something.
22 00:04:28.870 ⇒ 00:04:30.169 JanieceGarcia: Sweet. Okay.
23 00:04:34.110 ⇒ 00:04:36.450 Amber Lin: It’s been ages since I seen you, Janice.
24 00:04:36.450 ⇒ 00:04:37.349 JanieceGarcia: I know.
25 00:04:43.957 ⇒ 00:04:50.939 Amber Lin: I made a quick little agenda. I’m gonna type it in the chat.
26 00:04:51.370 ⇒ 00:04:52.240 JanieceGarcia: Cool.
27 00:04:52.641 ⇒ 00:05:10.709 Amber Lin: Yeah. So I I assume we probably I don’t know if you guys had time to work on the feedback that we said, we’ll do last time. Also, I talked with Yvette. I want we want to look at the cancellations part in the
28 00:05:10.890 ⇒ 00:05:25.269 Amber Lin: in the Central Doc, and also we’re working on incorporating the inspector sheet and flattening it. And then we ran across a few things that I want to confirm with you guys. So we don’t get anything anything wrong when we incorporate it.
29 00:05:29.810 ⇒ 00:05:40.680 Amber Lin: I think it could be good to start with the inspector Sheet. I have a few questions that I listed, and kind of just want to run through them to get your answers on them.
30 00:05:44.170 ⇒ 00:05:45.210 JanieceGarcia: All right.
31 00:05:47.200 ⇒ 00:05:48.080 JanieceGarcia: Hold on.
32 00:05:49.050 ⇒ 00:05:50.380 JanieceGarcia: Shannon’s not even there yet.
33 00:05:53.770 ⇒ 00:05:59.890 JanieceGarcia: I need to get this over to one of my people’s asking.
34 00:06:00.340 ⇒ 00:06:03.329 JanieceGarcia: I have this Pto. I don’t remember the full dates.
35 00:06:03.700 ⇒ 00:06:07.139 JanieceGarcia: So I just had to email that to her. Okay? So on the inspector sheet.
36 00:06:08.080 ⇒ 00:06:12.679 Amber Lin: Yeah, I’ll share my screen, and we can look at them together.
37 00:06:13.400 ⇒ 00:06:19.270 Amber Lin: So I made a copy here so that I wouldn’t mess with anything that’s in
38 00:06:19.420 ⇒ 00:06:22.539 Amber Lin: in the current document.
39 00:06:22.890 ⇒ 00:06:24.829 Amber Lin: So I have
40 00:06:25.522 ⇒ 00:06:33.939 Amber Lin: all of them and I. We have a few questions on them. I thought. We’ll just go through them one by one.
41 00:06:36.280 ⇒ 00:06:40.890 Amber Lin: So I guess, starting with Oh, where did I put it?
42 00:06:43.330 ⇒ 00:06:46.029 Amber Lin: Austin? Residential?
43 00:06:48.490 ⇒ 00:06:55.440 Amber Lin: Here I think we were wondering what the in-house sales mean.
44 00:06:56.080 ⇒ 00:07:08.740 JanieceGarcia: So in house we actually have a sheet already in the in house. So in house we do. That’s the what can in-house bid, and what can’t they bid? That sheet is already in
45 00:07:08.860 ⇒ 00:07:09.760 JanieceGarcia: Andy.
46 00:07:10.290 ⇒ 00:07:16.060 Amber Lin: Hmm! What does in-house mean? So how does it differ from these inspectors?
47 00:07:16.060 ⇒ 00:07:34.690 JanieceGarcia: So those inspectors that are in the nice, pretty colors that match the map. Those are our universal field inspectors. The in-house inspectors are actually in house, and they can sell basic services over the phone and basic services like just general pest control.
48 00:07:34.690 ⇒ 00:07:47.569 JanieceGarcia: And it’s only Austin area. They don’t sell anything for San Antonio, for corpus, for college station, Bell County Marble Falls. Anything like that. It’s strictly for Austin.
49 00:07:49.780 ⇒ 00:07:58.380 Amber Lin: I see. So I guess for Austin area, do we? If it’s in a different sheet, I guess we won’t need to incorporate it here.
50 00:08:00.233 ⇒ 00:08:06.289 Amber Lin: If it’s already in Andy, then that should be fine. Okay, that’s sounds good.
51 00:08:06.550 ⇒ 00:08:18.100 Amber Lin: Okay, let me see if okay, next up is auditorium
52 00:08:20.990 ⇒ 00:08:28.219 Amber Lin: oh, for this one I think my question was, if it already said that no one can do under
53 00:08:28.877 ⇒ 00:08:33.150 Amber Lin: a thousand, why does it say 5 K. Minimum here.
54 00:08:34.600 ⇒ 00:08:35.559 JanieceGarcia: Good question.
55 00:08:45.060 ⇒ 00:08:47.940 JanieceGarcia: 5 K. Minimum for Tom and Steven.
56 00:08:48.470 ⇒ 00:08:49.330 Amber Lin: Yeah.
57 00:08:52.500 ⇒ 00:08:53.070 JanieceGarcia: Hmm!
58 00:08:56.140 ⇒ 00:08:59.990 JanieceGarcia: Good question. Let me. I’ll ask Patricia. Oh, Patricia’s on Pto.
59 00:09:00.986 ⇒ 00:09:06.180 Amber Lin: Okay, no worries. I’ll keep it. I’ll I’ll I’ll log all the questions, and then
60 00:09:06.320 ⇒ 00:09:10.589 Amber Lin: I’ll ask it together. Don’t worry. I’ll keep track of all of them.
61 00:09:10.780 ⇒ 00:09:14.570 Amber Lin: That one was for landscape.
62 00:09:17.190 ⇒ 00:09:18.150 Amber Lin: Okay.
63 00:09:18.800 ⇒ 00:09:22.779 Amber Lin: And I guess for this one, what is
64 00:09:23.406 ⇒ 00:09:30.120 Amber Lin: standalone landscape lighting estimates mean? How is it different from the regular ones.
65 00:09:31.090 ⇒ 00:09:36.239 JanieceGarcia: So that means that they’re only doing landscape. Keith would only do landscape lighting.
66 00:09:38.160 ⇒ 00:09:39.170 Amber Lin: Hmm!
67 00:09:44.430 ⇒ 00:09:48.090 Amber Lin: I see. So he doesn’t do. Mulch doesn’t do all of this.
68 00:09:48.090 ⇒ 00:09:49.060 JanieceGarcia: So he.
69 00:09:49.060 ⇒ 00:09:58.180 Amber Lin: Only those lights. Okay, so so under landscaping.
70 00:09:59.751 ⇒ 00:10:03.330 Amber Lin: I probably should expand landscaping right? So
71 00:10:03.900 ⇒ 00:10:08.600 Amber Lin: expand landscaping to include the different options under there.
72 00:10:10.170 ⇒ 00:10:20.780 Amber Lin: So lights mulch, sod, tree, and shrub. How is tree and shrub different from the sorry I’m looking at
73 00:10:20.940 ⇒ 00:10:29.879 Amber Lin: like there’s tree, and then there’s tree and shrub are those different things.
74 00:10:30.020 ⇒ 00:10:31.120 JanieceGarcia: Melissa Lisa.
75 00:10:31.950 ⇒ 00:10:36.459 JanieceGarcia: What would be the difference between like tree and shrub? And then just tree.
76 00:10:41.140 ⇒ 00:10:46.710 JanieceGarcia: tree, and shrub is covered under lawn care services. Actual tree is going to be your arborist.
77 00:10:52.300 ⇒ 00:10:52.980 Amber Lin: Hmm!
78 00:10:56.630 ⇒ 00:10:58.640 Amber Lin: Well, I’m a little bit confused.
79 00:10:58.640 ⇒ 00:11:00.420 ShannonMartinez: Is this the old sheet or the new one?
80 00:11:01.740 ⇒ 00:11:02.850 Amber Lin: This one.
81 00:11:02.850 ⇒ 00:11:03.570 JanieceGarcia: Okay.
82 00:11:04.370 ⇒ 00:11:09.400 JanieceGarcia: Anything over 8 feet is considered. An art is considered. A tree.
83 00:11:12.620 ⇒ 00:11:13.760 Amber Lin: Okay.
84 00:11:14.210 ⇒ 00:11:17.650 Amber Lin: And so tree and shrub is anything under 8 feet.
85 00:11:18.264 ⇒ 00:11:19.840 JanieceGarcia: With lawn care. Yeah.
86 00:11:22.060 ⇒ 00:11:27.630 Amber Lin: Oh, so this is landscape, but sorry I’m looking at.
87 00:11:28.000 ⇒ 00:11:34.159 Amber Lin: So right now, this is what I have for the different.
88 00:11:35.810 ⇒ 00:11:41.399 Amber Lin: Say, these are the different options. So under lawn care it would include.
89 00:11:41.620 ⇒ 00:11:43.410 JanieceGarcia: Tree and shrub.
90 00:11:44.340 ⇒ 00:11:46.180 Amber Lin: Oh, oh.
91 00:11:49.710 ⇒ 00:11:58.889 Amber Lin: so that is anything under 8 feet and under landscaping, so this wouldn’t fall under landscaping. Then.
92 00:12:00.340 ⇒ 00:12:02.040 JanieceGarcia: They could still bid it.
93 00:12:02.550 ⇒ 00:12:08.809 JanieceGarcia: because they’re not going to cause. What’s gonna happen is the customer is gonna think they’re not gonna know
94 00:12:09.460 ⇒ 00:12:10.450 JanieceGarcia: based on size.
95 00:12:10.450 ⇒ 00:12:11.980 Amber Lin: Hmm.
96 00:12:11.980 ⇒ 00:12:13.979 JanieceGarcia: They’re gonna automatically think trees.
97 00:12:14.950 ⇒ 00:12:23.310 Amber Lin: Oh, so should we still break it down? Is there anyone who can do tree but cannot do tree and shrub.
98 00:12:24.180 ⇒ 00:12:24.770 JanieceGarcia: No.
99 00:12:25.510 ⇒ 00:12:29.770 Amber Lin: Oh, so technically they can do. And we can just say it’s free.
100 00:12:31.870 ⇒ 00:12:33.990 JanieceGarcia: For the tree and shrub. Yes.
101 00:12:34.850 ⇒ 00:12:46.229 JanieceGarcia: It would be more for internal lawn. And that may be something that we need to, really, you know, and Patricia being on Pto, and maybe something that we really need to get her opinion on when it comes to that.
102 00:12:46.230 ⇒ 00:12:46.650 Amber Lin: Ha!
103 00:12:46.650 ⇒ 00:12:49.290 JanieceGarcia: When it comes to landscape inspectors.
104 00:12:50.298 ⇒ 00:12:55.400 JanieceGarcia: For this tab, I would say. Let’s wait until she comes back from Pto.
105 00:12:55.400 ⇒ 00:12:55.990 ShannonMartinez: That’s a good idea.
106 00:12:55.990 ⇒ 00:12:57.679 JanieceGarcia: And ask her those questions.
107 00:12:58.600 ⇒ 00:12:59.400 Amber Lin: I see.
108 00:12:59.400 ⇒ 00:13:02.010 JanieceGarcia: Because I I don’t wanna say the wrong thing. You know.
109 00:13:02.010 ⇒ 00:13:24.209 Amber Lin: Yeah, totally. And I could also ask Yvette. So Yvette probably knows these, and she wants like, if she wants this to get done soon I can ask her, and then we can get it. But if we if she’s okay with us waiting for Patricia to come back, then that will be okay. So under landscape, all of these need license people, right.
110 00:13:24.210 ⇒ 00:13:24.860 JanieceGarcia: Yes.
111 00:13:25.070 ⇒ 00:13:28.729 Amber Lin: Does tree and shrub also need special license. People.
112 00:13:28.890 ⇒ 00:13:29.440 JanieceGarcia: Yes.
113 00:13:32.800 ⇒ 00:13:35.629 Amber Lin: But if the tree technically, if the tree
114 00:13:35.850 ⇒ 00:13:39.809 Amber Lin: it’s over 8 feet, it doesn’t need to be licensed.
115 00:13:39.810 ⇒ 00:13:40.659 ShannonMartinez: It does.
116 00:13:40.660 ⇒ 00:13:47.380 JanieceGarcia: It. It’s still. That’s why I’m saying we we’ve got to make sure that we’re getting the correct responses.
117 00:13:47.600 ⇒ 00:13:52.907 ShannonMartinez: I think she’s gonna I think she, I think Yvette will probably lean towards that lead ever waiting
118 00:13:53.450 ⇒ 00:13:53.940 ShannonMartinez: I do.
119 00:13:55.070 ⇒ 00:14:00.959 ShannonMartinez: She cause she’s gonna need to. Not just Patricia. But Jay, she’s gonna want to confirm. Yeah, with the Dms with operations.
120 00:14:00.960 ⇒ 00:14:01.280 Amber Lin: Oh, my!
121 00:14:02.280 ⇒ 00:14:02.780 JanieceGarcia: Yeah.
122 00:14:02.780 ⇒ 00:14:10.459 Amber Lin: Okay, no worries. So for checking, for irrigation and mowing tree. Oh, so
123 00:14:10.860 ⇒ 00:14:17.450 Amber Lin: okay, I already put a different tree and landscape. They’re both need to be licensed. But these are fine, right.
124 00:14:17.890 ⇒ 00:14:20.920 JanieceGarcia: Irrigation is going to be irrigators.
125 00:14:22.260 ⇒ 00:14:23.980 JanieceGarcia: They’re gonna be different, too. They’re not going to be.
126 00:14:23.980 ⇒ 00:14:25.659 ShannonMartinez: Their their specialty.
127 00:14:25.660 ⇒ 00:14:26.290 JanieceGarcia: Okay.
128 00:14:26.648 ⇒ 00:14:28.080 Amber Lin: So these are general.
129 00:14:28.330 ⇒ 00:14:48.069 ShannonMartinez: Yeah, I think. And I think if we just kind of draw the line between specialty and universal, then that’ll make it a lot more clear, like handyman specialty tree is specialty mechanicals, services or specialty. Irrigation is specialty. Universal inspectors are the ones that are going to share with pest inspectors.
130 00:14:49.160 ⇒ 00:14:54.850 Amber Lin: So I put down handyman and specialty, and then for these I put everything as specialty.
131 00:14:55.400 ⇒ 00:14:56.190 JanieceGarcia: Yes. Correct.
132 00:14:56.190 ⇒ 00:14:56.770 Amber Lin: Okay.
133 00:14:56.990 ⇒ 00:14:58.180 Amber Lin: Sounds good.
134 00:15:00.330 ⇒ 00:15:01.120 Amber Lin: Right.
135 00:15:01.340 ⇒ 00:15:04.779 Amber Lin: Let me go back to landscape.
136 00:15:05.200 ⇒ 00:15:05.610 ShannonMartinez: Janice.
137 00:15:06.100 ⇒ 00:15:06.660 ShannonMartinez: Thank you.
138 00:15:06.890 ⇒ 00:15:07.600 ShannonMartinez: Let me show you.
139 00:15:07.600 ⇒ 00:15:09.173 Amber Lin: Oh yes!
140 00:15:13.890 ⇒ 00:15:16.750 JanieceGarcia: Oh, don’t do it!
141 00:15:16.750 ⇒ 00:15:19.329 ShannonMartinez: No, it’s kind of the teether right there
142 00:15:19.440 ⇒ 00:15:25.510 ShannonMartinez: a little Passy, and then look, it’s got a little thing, so we can all sign it. If she can use it as a picture frame, it comes off.
143 00:15:25.950 ⇒ 00:15:26.730 JanieceGarcia: That’s cute.
144 00:15:26.730 ⇒ 00:15:27.510 Amber Lin: Oh!
145 00:15:28.780 ⇒ 00:15:31.210 JanieceGarcia: Oh, I love his hair so cute.
146 00:15:31.210 ⇒ 00:15:33.480 ShannonMartinez: Oh, my gosh! He’s so long! He looks like.
147 00:15:33.480 ⇒ 00:15:36.270 Amber Lin: He’s like he’s gonna get get up and start running.
148 00:15:39.870 ⇒ 00:15:40.779 JanieceGarcia: Our daughter literally.
149 00:15:40.780 ⇒ 00:15:42.919 JanieceGarcia: Oh, maybe like, within the last hour.
150 00:15:43.540 ⇒ 00:15:50.349 Amber Lin: Oh, wow! Yeah, she told me. That she was at the hospital earlier today.
151 00:15:51.680 ⇒ 00:15:52.500 Amber Lin: Yeah.
152 00:15:54.202 ⇒ 00:15:56.970 Amber Lin: What are permeable pavers?
153 00:15:57.430 ⇒ 00:16:03.309 Amber Lin: Are they the same to or as these? So it would just fall under.
154 00:16:03.310 ⇒ 00:16:07.520 ShannonMartinez: Yeah, it’s like like this just has to do with the composite of the brick it’s August
155 00:16:07.520 ⇒ 00:16:13.959 ShannonMartinez: falls into again. That’s more like this for the inspectors. And like, the project Scheduler, who is Gonna
156 00:16:14.310 ⇒ 00:16:16.703 ShannonMartinez: it is I see it it’s specialty
157 00:16:17.640 ⇒ 00:16:26.510 Amber Lin: Okay, let me check for this 1. 0, yeah. Quickly checking for this
158 00:16:26.810 ⇒ 00:16:29.589 Amber Lin: it when it says, west of 2,
159 00:16:29.890 ⇒ 00:16:34.089 Amber Lin: 2, 80, it’s just all 2. It’s just all of these zip codes right.
160 00:16:34.640 ⇒ 00:16:35.079 JanieceGarcia: Correct?
161 00:16:35.520 ⇒ 00:16:37.790 Amber Lin: Okay, okay, okay, that work. Good.
162 00:16:39.361 ⇒ 00:16:45.740 Amber Lin: That. That’s yeah. Understood landscape misting lease.
163 00:16:46.450 ⇒ 00:16:59.840 Amber Lin: Oh, I wanted to ask. I I looked at fumigation and fumigation. When I looked at the central dock you can do it for bedbugs, but I guess you could also do it for termite. So is fumigation a separate thing.
164 00:17:00.180 ⇒ 00:17:00.870 JanieceGarcia: Yes.
165 00:17:01.270 ⇒ 00:17:03.699 Amber Lin: It’s under our bedbug department.
166 00:17:06.339 ⇒ 00:17:09.219 JanieceGarcia: And Budbug would be a specialty as well.
167 00:17:11.099 ⇒ 00:17:15.799 Amber Lin: So that fumigation is also like specialty.
168 00:17:16.619 ⇒ 00:17:18.399 JanieceGarcia: Puigation is. Yes.
169 00:17:18.400 ⇒ 00:17:19.240 ShannonMartinez: And.
170 00:17:19.240 ⇒ 00:17:19.740 Amber Lin: Presidential.
171 00:17:19.740 ⇒ 00:17:39.490 ShannonMartinez: Commercial share. That. And this is this is like one of those little weird nuances is that we have a specialty person for it. But we also use commercial inspectors for it. So, like we, a residential person could call, and our specialty person not be available, and then we would pull up a commercial person who has the.
172 00:17:39.640 ⇒ 00:17:43.262 Amber Lin: Ability to provide a bid or estimate
173 00:17:43.780 ⇒ 00:17:45.000 JanieceGarcia: Correct. Yep.
174 00:17:49.823 ⇒ 00:17:53.760 Amber Lin: So I’ll just put if residential, not available. Get commercial.
175 00:17:53.920 ⇒ 00:17:55.069 Amber Lin: Yeah. Commercial person.
176 00:17:55.070 ⇒ 00:17:55.590 JanieceGarcia: Yeah.
177 00:17:55.900 ⇒ 00:18:03.139 Amber Lin: Yeah, huh? Perfect but fumigation is separate from the dry wood termite. Separate from a bed bug
178 00:18:03.270 ⇒ 00:18:03.930 Amber Lin: in terms of.
179 00:18:03.930 ⇒ 00:18:08.479 JanieceGarcia: Drywood termite would be for that fumigation, or, if you may get.
180 00:18:08.480 ⇒ 00:18:11.269 ShannonMartinez: Mitigation is the service that’s performed.
181 00:18:11.390 ⇒ 00:18:16.600 ShannonMartinez: The dry wood and the bed bugs are the pest. They’re treating the service for.
182 00:18:16.600 ⇒ 00:18:18.140 Amber Lin: Oh!
183 00:18:18.140 ⇒ 00:18:23.399 ShannonMartinez: It’s a type of service. Basically. They close everything off and make it real hot and
184 00:18:23.560 ⇒ 00:18:26.182 ShannonMartinez: close everything and make it heat it up
185 00:18:26.840 ⇒ 00:18:29.119 ShannonMartinez: and put some veggie chemicals in there.
186 00:18:29.310 ⇒ 00:18:29.830 JanieceGarcia: Yeah.
187 00:18:30.460 ⇒ 00:18:31.199 Amber Lin: I see.
188 00:18:31.200 ⇒ 00:18:31.690 JanieceGarcia: Deadly.
189 00:18:31.840 ⇒ 00:18:36.070 Amber Lin: So would someone get just a bed bug estimate.
190 00:18:36.260 ⇒ 00:18:39.720 Amber Lin: or just a termite estimate without fumigation.
191 00:18:40.470 ⇒ 00:18:46.630 ShannonMartinez: The fumigation is determined by the inspector, who goes to identify those 2 pests.
192 00:18:47.450 ⇒ 00:18:54.709 Amber Lin: Oh, I see! So I should still keep it in there and then, as a separate thing.
193 00:18:54.710 ⇒ 00:18:59.599 JanieceGarcia: Drywood termites is going to be treated by fumigation.
194 00:19:00.090 ⇒ 00:19:00.920 Amber Lin: Hmm.
195 00:19:02.570 ⇒ 00:19:28.069 JanieceGarcia: And we’re not going to know that they’re drywood termites unless the customer is like. No, I’m pretty sure these are drywood termites, because if customers are calling in just for termites, they’re going to schedule a universal residential pest control inspector, and then that inspector is going to get out there and be like, oh, this is not subterranean, this is drywood. This has to be scheduled on a commercial tech or a bedbug, tech
196 00:19:28.740 ⇒ 00:19:33.459 JanieceGarcia: or not tech. But, inspector, and that’s when fumigation comes into play.
197 00:19:33.800 ⇒ 00:19:35.000 JanieceGarcia: It’s very rare.
198 00:19:35.000 ⇒ 00:19:35.969 Amber Lin: That the customer.
199 00:19:35.970 ⇒ 00:19:38.639 JanieceGarcia: Knows that they need to have their house fumigated.
200 00:19:39.670 ⇒ 00:19:44.860 JanieceGarcia: fumigating like, Shannon said. It’s fumes. It’s a Dudley chemical.
201 00:19:44.860 ⇒ 00:19:52.539 JanieceGarcia: So we’re not searching for fumigation when we’re looking at what type of service I need to schedule an inspector for correct.
202 00:19:52.540 ⇒ 00:19:53.320 Amber Lin: Huh!
203 00:19:53.620 ⇒ 00:19:59.439 ShannonMartinez: I don’t know that needs to even have a category here, because that determination is made after us.
204 00:19:59.620 ⇒ 00:20:00.120 JanieceGarcia: Yep.
205 00:20:01.540 ⇒ 00:20:02.140 ShannonMartinez: It’s a.
206 00:20:02.140 ⇒ 00:20:11.649 Amber Lin: Service option. Is, may I see? I see. So it doesn’t need its own inspectors per se.
207 00:20:13.290 ⇒ 00:20:16.789 ShannonMartinez: It’s kind of general kind of loaded question, because
208 00:20:17.940 ⇒ 00:20:21.100 ShannonMartinez: it’s going to require a specialty inspector
209 00:20:21.420 ⇒ 00:20:35.180 ShannonMartinez: or a commercial inspector. But the determination for the fumigation is beyond us. It’s their scope of work, they determine. This is what we have to do to treat for this specific bed, bug, or
210 00:20:35.760 ⇒ 00:20:36.490 ShannonMartinez: termite.
211 00:20:37.070 ⇒ 00:20:58.770 Amber Lin: I see. So in the case that we send out a general because the person doesn’t know if they have dry wood, or like regular termites. They we send out a general inspector. That inspector can’t say you need fumigation. That inspector can only say, Hey, you have dry wood term, and then we need to send out another inspector. That’s specialty or commercial.
212 00:20:59.150 ⇒ 00:20:59.790 JanieceGarcia: Yes.
213 00:21:02.560 ⇒ 00:21:03.679 Amber Lin: I see!
214 00:21:04.550 ⇒ 00:21:07.980 JanieceGarcia: Because they’re gonna get out there and realize. This is not.
215 00:21:09.070 ⇒ 00:21:12.969 JanieceGarcia: This is not just subterranean termites. This is beyond my scope.
216 00:21:16.160 ⇒ 00:21:17.530 ShannonMartinez: Hence the specialty.
217 00:21:20.920 ⇒ 00:21:23.020 Amber Lin: It’s a
218 00:21:37.270 ⇒ 00:21:44.369 Amber Lin: okay. So I’ll probably move like, remove this fumigation.
219 00:21:45.317 ⇒ 00:21:48.659 Amber Lin: Fumigation thing I was just looking at
220 00:21:49.710 ⇒ 00:21:59.139 Amber Lin: like some of them have spent like just fumigation, and I got really confused. I think that was all that I had for this sheet.
221 00:22:01.910 ⇒ 00:22:06.660 Amber Lin: Overflow. Yeah, what are overflow bed bug leads.
222 00:22:07.620 ⇒ 00:22:12.479 ShannonMartinez: Okay. So I’m glad that we’re talking about this, because this is a question that I had asked Yvette. Okay.
223 00:22:12.810 ⇒ 00:22:17.979 ShannonMartinez: so this specialty inspector, who we know is our go to for bedbug.
224 00:22:18.090 ⇒ 00:22:28.940 ShannonMartinez: It’s so booked out that we know we’ve got to get out there pretty quick. So then we would look to when we say overflow like we have certain areas on the original one. You see how there’s colors on the map
225 00:22:29.050 ⇒ 00:22:33.529 ShannonMartinez: that coincide with the colors that are on the listed zip code groups.
226 00:22:33.690 ⇒ 00:22:48.190 ShannonMartinez: Okay, so those coincide with each other. So if the specific area that I’m trying to target because the customer lives in that Zip code is booked. Then we would overflow to the surrounding areas, meaning we would find somebody that was in that vicinity.
227 00:22:48.670 ⇒ 00:22:49.550 Amber Lin: Oh!
228 00:22:49.550 ⇒ 00:23:03.319 ShannonMartinez: So in this case, the bed bug, because there’s it’s limited to just like a person or 2, maybe, but because it’s limited availability, if that it has not, is not open to
229 00:23:03.570 ⇒ 00:23:11.780 ShannonMartinez: an appointment within 24 to 72 h, then we would look at the those in the vicinity which in this.
230 00:23:11.780 ⇒ 00:23:14.410 ShannonMartinez: So when we’re talking about
231 00:23:14.410 ⇒ 00:23:22.830 ShannonMartinez: overflow, we’re talking about the bandwidth of availability for the surrounding areas for somebody to get out there sooner.
232 00:23:23.840 ⇒ 00:23:24.610 Amber Lin: Versus.
233 00:23:24.610 ⇒ 00:23:27.729 ShannonMartinez: Wait time for that person in that specific area.
234 00:23:28.230 ⇒ 00:23:35.420 Amber Lin: I see, and then we would. We would have a sh another sheet that talks about this right.
235 00:23:36.170 ⇒ 00:23:40.319 ShannonMartinez: Well, I can explain how, in reference to the original one
236 00:23:41.568 ⇒ 00:23:53.670 ShannonMartinez: where it has the zip map. Okay, here, I can just show you this as a reference, and it’s not gonna be the same as what you’re looking at over there. But it kind of give you an idea. Mine’s old and outdated. So
237 00:23:54.040 ⇒ 00:24:01.240 ShannonMartinez: second here. Say that I can’t get somebody out here within 2 to 3 days in the yellow. I would start looking at the pink
238 00:24:01.390 ⇒ 00:24:04.570 ShannonMartinez: or the blue or the green. Those would be over.
239 00:24:04.570 ⇒ 00:24:10.685 Amber Lin: Oh, oh, I see, I see and
240 00:24:12.620 ⇒ 00:24:18.819 Amber Lin: do. P. So that would also be decided when looking at this sheet right.
241 00:24:19.090 ⇒ 00:24:20.040 ShannonMartinez: Correct.
242 00:24:21.170 ⇒ 00:24:21.920 Amber Lin: Oh!
243 00:24:21.920 ⇒ 00:24:23.319 ShannonMartinez: That was my question.
244 00:24:23.320 ⇒ 00:24:27.139 Amber Lin: Oh, now I understand. I see, I see.
245 00:24:27.140 ⇒ 00:24:30.700 ShannonMartinez: When we’re looking. And we know, like, okay, this person has for
246 00:24:30.700 ⇒ 00:24:45.949 ShannonMartinez: and termites right? And for most and termites are like they’re super aggressive. We got to get out there as quickly as possible, so like, if it’s going to be a week before I can get an inspector out, then I’m going to look at people around him to see who can get out there quicker.
247 00:24:47.200 ⇒ 00:24:49.890 ShannonMartinez: An overflow or a backup to that area.
248 00:24:50.860 ⇒ 00:24:52.670 Amber Lin: Oh, that’s why the see!
249 00:24:52.670 ⇒ 00:25:14.190 ShannonMartinez: That’s why the maps. And so the maps in those areas work parallel to each other like they do with the skills and zip sheet for our services. When we have limited availability within a specific area, we look at the colors over, round as a backup to overflow those services to and estimates, it works the same.
250 00:25:16.280 ⇒ 00:25:17.730 Amber Lin: Aha!
251 00:25:19.000 ⇒ 00:25:21.089 Amber Lin: I see, I see. Okay.
252 00:25:21.290 ⇒ 00:25:27.930 Amber Lin: So oh, I didn’t know I didn’t know we had this sheet. Is this sheet updated for all the zip codes.
253 00:25:30.120 ⇒ 00:25:30.760 ShannonMartinez: Yes.
254 00:25:30.980 ⇒ 00:25:35.879 Amber Lin: Oh, alright that’s right!
255 00:25:35.880 ⇒ 00:25:36.290 ShannonMartinez: Yes.
256 00:25:36.290 ⇒ 00:25:38.460 Amber Lin: Potential Save.
257 00:25:38.460 ⇒ 00:25:43.020 ShannonMartinez: If I was looking for somebody in Central Austin that were was in the color.
258 00:25:43.200 ⇒ 00:25:45.139 ShannonMartinez: whatever whatever color it is.
259 00:25:45.646 ⇒ 00:25:50.210 JanieceGarcia: Then I would start looking at the Zip codes adjacent to it that touches.
260 00:25:50.210 ⇒ 00:25:51.270 Amber Lin: Mortar.
261 00:25:51.460 ⇒ 00:25:52.120 JanieceGarcia: Correct.
262 00:25:53.000 ⇒ 00:25:54.100 Amber Lin: I see.
263 00:25:55.290 ⇒ 00:26:02.669 Amber Lin: Oh, does this list any other like specialty?
264 00:26:04.214 ⇒ 00:26:08.380 Amber Lin: Say, like specialty lawn services, etcetera.
265 00:26:08.850 ⇒ 00:26:12.189 Amber Lin: This only list. So if I were to find.
266 00:26:12.190 ⇒ 00:26:14.240 JanieceGarcia: Pretty much just residential pest.
267 00:26:14.520 ⇒ 00:26:15.730 Amber Lin: Oh!
268 00:26:15.730 ⇒ 00:26:16.940 JanieceGarcia: And universal.
269 00:26:18.600 ⇒ 00:26:19.660 Amber Lin: I see.
270 00:26:20.550 ⇒ 00:26:25.640 JanieceGarcia: And their bed bug is on there. Tommy Mesh is on there commercials on there, but
271 00:26:26.090 ⇒ 00:26:27.240 JanieceGarcia: you’re not gonna have your.
272 00:26:27.240 ⇒ 00:26:31.299 Amber Lin: Like line, entry, etc.
273 00:26:31.300 ⇒ 00:26:35.579 JanieceGarcia: You’re not gonna have your lawn entry. You’re not gonna have mechanical. You’re not gonna have your home improvement.
274 00:26:36.150 ⇒ 00:26:40.089 ShannonMartinez: Or handy, I should say, Yeah, yeah, cause this is installed all for pest.
275 00:26:41.820 ⇒ 00:26:44.539 Amber Lin: I see, and when I’m looking at.
276 00:26:44.700 ⇒ 00:26:51.259 Amber Lin: if I want to map the inspector sheets, I wouldn’t look at the services. I will look at the sales page.
277 00:26:52.260 ⇒ 00:26:52.950 ShannonMartinez: Correct.
278 00:26:54.130 ⇒ 00:26:55.239 JanieceGarcia: For inspectors. Yeah.
279 00:26:55.240 ⇒ 00:26:55.640 Amber Lin: Okay.
280 00:26:55.640 ⇒ 00:26:56.880 ShannonMartinez: For inspectors. Yes.
281 00:26:56.880 ⇒ 00:27:02.989 Amber Lin: Yeah, same for same for this, I assume. Okay for bed. Bug, that would would that be.
282 00:27:02.990 ⇒ 00:27:06.520 ShannonMartinez: Director or the service that’s service.
283 00:27:06.930 ⇒ 00:27:08.210 Amber Lin: Oh!
284 00:27:08.360 ⇒ 00:27:13.729 ShannonMartinez: Not sales. It just so happens that some of those like Aj can do sales and service.
285 00:27:13.940 ⇒ 00:27:16.820 JanieceGarcia: Well, there are sales inspectors in there.
286 00:27:17.120 ⇒ 00:27:18.630 JanieceGarcia: There’s a sales tab.
287 00:27:18.630 ⇒ 00:27:20.120 Amber Lin: This tab is residential.
288 00:27:20.120 ⇒ 00:27:21.220 Amber Lin: Oh, okay, dance.
289 00:27:21.570 ⇒ 00:27:24.450 JanieceGarcia: We have a service tab, and then we have a sales tab.
290 00:27:24.780 ⇒ 00:27:25.350 JanieceGarcia: I’m bad. Bye
291 00:27:25.350 ⇒ 00:27:31.900 JanieceGarcia: is going to be your inspectors as well as the ones that also do the work because they’re the same people.
292 00:27:32.090 ⇒ 00:27:33.749 Amber Lin: Oh, same for terminish.
293 00:27:35.895 ⇒ 00:27:40.880 JanieceGarcia: No turning mesh. You have a couple of texts, and then you have one that actually does the.
294 00:27:41.150 ⇒ 00:27:41.640 ShannonMartinez: Special.
295 00:27:41.640 ⇒ 00:27:46.759 Amber Lin: One sales. Doesn’t say where they cover.
296 00:27:47.490 ⇒ 00:27:50.479 JanieceGarcia: No, because they pretty much cover it all.
297 00:27:50.892 ⇒ 00:27:53.369 Amber Lin: Okay. Okay, that’s good to know.
298 00:27:53.370 ⇒ 00:27:56.419 JanieceGarcia: Like your bed bug. They travel all over.
299 00:27:59.160 ⇒ 00:28:10.590 Amber Lin: I see. Okay, that’s really helpful. Cause. I was trying to map a lot of things to the different zip codes. And I don’t think these cover
300 00:28:10.840 ⇒ 00:28:17.390 Amber Lin: everything. So it was nice to have the other sheet as well. Okay, these are satellite areas.
301 00:28:17.390 ⇒ 00:28:17.860 JanieceGarcia: I see.
302 00:28:17.860 ⇒ 00:28:26.590 Amber Lin: So we don’t really have a separate sheet that helps people check. What are the overflow regions? Right? We have to check the map.
303 00:28:27.510 ⇒ 00:28:35.850 JanieceGarcia: Well, and we’d have to so overflow. Inspectors are going to be picked based upon
304 00:28:36.170 ⇒ 00:28:58.360 JanieceGarcia: their service manager. So if somebody is out, like, for example, Georgetown, Miles Keeper, if Miles is out, his overflow person, the one that’s going to help back up his leads. So we’re not pushing out his leads for the entire time of him being on Pto. We’re gonna go ahead and use another inspector and his name, Scott Bunting.
305 00:28:58.450 ⇒ 00:29:08.549 JanieceGarcia: We’re not going to put that on the sheet because we don’t want the agents to get used to just scheduling on those on that inspector or the overflow inspectors we want.
306 00:29:10.690 ⇒ 00:29:21.170 JanieceGarcia: We want them to pay attention to the actual to the actual schedule, because we’re just gonna put a block on there that.
307 00:29:21.170 ⇒ 00:29:21.840 Amber Lin: Oh!
308 00:29:21.840 ⇒ 00:29:24.300 JanieceGarcia: While Miles is on Ptou Scott.
309 00:29:26.300 ⇒ 00:29:32.560 Amber Lin: Oh, okay, okay, so they will find out when they’re scheduling who to replace it with, okay, okay.
310 00:29:33.300 ⇒ 00:29:34.450 Amber Lin: Sounds good.
311 00:29:35.030 ⇒ 00:29:39.000 JanieceGarcia: Because if we were to put it on that sheet they would use them all the time, and they would be.
312 00:29:40.340 ⇒ 00:29:42.329 JanieceGarcia: Those scheduled would be crazy.
313 00:29:42.760 ⇒ 00:29:48.970 Amber Lin: I see, and they try to schedule.
314 00:29:49.660 ⇒ 00:29:51.889 Amber Lin: They schedule and evolve right.
315 00:29:52.080 ⇒ 00:29:52.710 JanieceGarcia: Yes.
316 00:30:02.000 ⇒ 00:30:06.590 Amber Lin: Okay, so it sounds like, I don’t think we need to include that in Andy. So people would if it if it’s not.
317 00:30:06.590 ⇒ 00:30:07.709 JanieceGarcia: No, and that’s what.
318 00:30:07.710 ⇒ 00:30:10.010 Amber Lin: We’ll just go find it out. Okay.
319 00:30:10.010 ⇒ 00:30:13.620 JanieceGarcia: Look at their schedule. And that’s what Yvette replied. Back to Shannon.
320 00:30:13.620 ⇒ 00:30:15.620 Amber Lin: And I think you’re on there. But I’m.
321 00:30:15.620 ⇒ 00:30:16.239 JanieceGarcia: She said.
322 00:30:16.240 ⇒ 00:30:16.850 Amber Lin: Yeah.
323 00:30:16.850 ⇒ 00:30:21.480 JanieceGarcia: Not going to put that in the sheet. It’s going to be as a block. They’ll have to pay attention to the blocks.
324 00:30:23.610 ⇒ 00:30:24.870 Amber Lin: That makes sense.
325 00:30:24.870 ⇒ 00:30:26.029 ShannonMartinez: That was in regards.
326 00:30:26.030 ⇒ 00:30:26.490 Amber Lin: To meet.
327 00:30:26.490 ⇒ 00:30:28.399 ShannonMartinez: But what about overflow.
328 00:30:30.460 ⇒ 00:30:34.650 JanieceGarcia: Overflow. You’re looking at the borders you’re looking at whoever’s bordered.
329 00:30:34.650 ⇒ 00:30:38.699 ShannonMartinez: Oh, oh, okay, right? But that. So that’s gonna stay on the drive.
330 00:30:39.620 ⇒ 00:30:40.490 JanieceGarcia: Yeah.
331 00:30:42.160 ⇒ 00:30:42.979 ShannonMartinez: That was the part.
332 00:30:42.980 ⇒ 00:30:43.480 Amber Lin: Which comes.
333 00:30:43.480 ⇒ 00:30:51.440 ShannonMartinez: Confusing to me, because I know we’re merging a central doc. But we did say that those particular sheets were going to be on the drive for reference.
334 00:30:52.090 ⇒ 00:30:52.530 Amber Lin: And they are.
335 00:30:52.800 ⇒ 00:30:53.320 ShannonMartinez: So the skill?
336 00:30:53.710 ⇒ 00:30:58.230 ShannonMartinez: It was okay. Okay, then it should be fine, because then they can have an alternative route. Because
337 00:30:58.230 ⇒ 00:30:58.860 ShannonMartinez: I won’t.
338 00:30:58.860 ⇒ 00:31:00.559 ShannonMartinez: That answer from Andy. Correct.
339 00:31:00.660 ⇒ 00:31:01.240 JanieceGarcia: Yeah.
340 00:31:01.390 ⇒ 00:31:02.080 ShannonMartinez: Okay.
341 00:31:02.240 ⇒ 00:31:22.989 JanieceGarcia: Which is, gonna be all of our sheets, though, Shannon like, whenever we’re with the central dock, everything, even though they’re not gonna have it in the drive. They’re not gonna see it, you know, they’re not gonna go in and type Csr, pest in the drive anymore. They’re gonna bring up the central dock, and if they want that as an actual sop they can click on it and open it up. But it’s all gonna be live.
342 00:31:22.990 ⇒ 00:31:24.349 ShannonMartinez: What do you mean? Sop.
343 00:31:24.800 ⇒ 00:31:36.610 JanieceGarcia: So like on the central dock, amber. I don’t know if you want to show her, since you’re sharing your screen, but like on the central dock. Say they wanted to. They had a question about billing.
344 00:31:37.170 ⇒ 00:31:42.219 ShannonMartinez: Right? Right. That part I get. I’m just talking about the visual of the zip codes.
345 00:31:42.460 ⇒ 00:31:44.009 JanieceGarcia: Yes, it’s still gonna be there.
346 00:31:44.980 ⇒ 00:31:47.990 Amber Lin: Yeah, this one will. This one will be there.
347 00:31:47.990 ⇒ 00:31:49.620 ShannonMartinez: Okay, that yeah. That was.
348 00:31:49.620 ⇒ 00:31:53.229 Amber Lin: Yeah, I don’t think my image is loading, but say, I know there was.
349 00:31:53.700 ⇒ 00:31:57.560 Amber Lin: I know the map like that. Yep, right there.
350 00:31:58.990 ⇒ 00:32:02.790 Amber Lin: So if I if I needed someone
351 00:32:03.220 ⇒ 00:32:17.030 Amber Lin: here for like, say, 7, 8, 7, 4, 4 for overflow, would I go to Green and see who’s available after we. I make sure, like, okay, these 2 people are not available. I would go to the surrounding areas.
352 00:32:17.030 ⇒ 00:32:17.360 ShannonMartinez: Correct.
353 00:32:17.360 ⇒ 00:32:18.090 JanieceGarcia: Correct.
354 00:32:18.700 ⇒ 00:32:31.559 ShannonMartinez: What’s great about evolve, too, is it’s got a gradient scale, so it can tell you. But I would know. Okay, let me look at Michael Key for Greg Artle, Marcus Mace Ricardo, you know. So those would be the names I would look to see.
355 00:32:31.780 ⇒ 00:32:33.610 ShannonMartinez: because they were all neighboring.
356 00:32:36.379 ⇒ 00:32:37.459 Amber Lin: I see.
357 00:32:38.440 ⇒ 00:32:59.590 Amber Lin: So I think I don’t think we’ll be able to do that now. But in the future say for each Zip code we can enter in say, these are the where is it? So, for example, for this this Zip code, we can say, Okay, these are the neighboring neighboring ones. Let me look at
358 00:33:00.010 ⇒ 00:33:03.770 Amber Lin: like which one is who else is available.
359 00:33:04.840 ⇒ 00:33:14.570 Amber Lin: So if college station, I see, like Mark, is not available, then we look okay, maybe closer by it would be.
360 00:33:14.970 ⇒ 00:33:15.340 JanieceGarcia: Rob.
361 00:33:15.340 ⇒ 00:33:16.830 Amber Lin: It will be these other people.
362 00:33:16.830 ⇒ 00:33:17.370 JanieceGarcia: Yeah.
363 00:33:17.680 ⇒ 00:33:18.440 Amber Lin: Yeah.
364 00:33:20.870 ⇒ 00:33:23.659 JanieceGarcia: And I think that would be good as long as
365 00:33:25.080 ⇒ 00:33:38.199 JanieceGarcia: as long as the Csrs are paying attention, and not just oh, I can schedule on Robert, and then schedule him when he’s not even close to that area, you know. It’s still it. They still need to look at their maps and make sure.
366 00:33:39.180 ⇒ 00:33:39.560 Amber Lin: Hmm.
367 00:33:39.560 ⇒ 00:33:45.100 JanieceGarcia: Cause. That that’s the biggest thing, too, is, you know, whenever we are looking at these and we’re putting that in there.
368 00:33:45.390 ⇒ 00:34:12.250 JanieceGarcia: we know, you know, like if I was to go in and even scheduling a regular services if I was to go in, and I and Shannon was a tech, and I’m like, Oh, man! But Shannon’s booked out, you know. She has several days booked out. Well, let me see who else is next to her, so I can move things around, because if it’s like a follow up or reservice or a job completion, then I want it to be back on Shannon because she did the original paying stop.
369 00:34:12.550 ⇒ 00:34:20.249 JanieceGarcia: But I need to make sure that anything that I move off of her is going to somebody that actually is in that area and not just oh, let’s move it, and then.
370 00:34:20.250 ⇒ 00:34:27.380 ShannonMartinez: Has the skills. So like not everybody is a rodent tech, not everybody is a termite tech. Not everybody can do mosquito.
371 00:34:27.530 ⇒ 00:34:32.750 ShannonMartinez: And so they they all it. It’s multifaceted.
372 00:34:33.330 ⇒ 00:34:33.710 JanieceGarcia: Correct
373 00:34:35.500 ⇒ 00:34:58.409 Amber Lin: I see. Yeah. So I think in the future. Let, I’m gonna make sure that everything is incorporated first, st and then we can look at overflow and how that gets scheduled. But if we have this, I think it’ll be a lot harder to schedule people without the different skill sets, because they will just look at this column to look at. Okay, under specialty. Bedbug. I can’t schedule anyone else. That’s not this. So it will be.
374 00:34:58.410 ⇒ 00:35:04.010 ShannonMartinez: And if it’s any consolation, we also have kind of firewalls, so to speak, to.
375 00:35:04.800 ⇒ 00:35:07.899 ShannonMartinez: When it comes to, who can put what on? Who
376 00:35:08.210 ⇒ 00:35:09.029 JanieceGarcia: Yeah, true.
377 00:35:09.060 ⇒ 00:35:24.640 ShannonMartinez: Because we each person, when they get it, when they get like a certification to do a service, we give them those settings. And so there’s only a select. There’s only a handful of people that can take a tech outside of the things that they can do.
378 00:35:24.920 ⇒ 00:35:25.470 JanieceGarcia: Right.
379 00:35:26.560 ⇒ 00:35:27.380 Amber Lin: Oh, okay.
380 00:35:27.730 ⇒ 00:35:29.610 ShannonMartinez: In our system, the Zip code, all the.
381 00:35:29.610 ⇒ 00:35:30.400 Amber Lin: Specialty.
382 00:35:30.400 ⇒ 00:35:41.090 ShannonMartinez: Evolve has user settings that would say, this person can do this, this, this and this. And so, despite what the the job aid provides us.
383 00:35:41.740 ⇒ 00:35:47.080 ShannonMartinez: There’s also a safeguard in the system that won’t let things go on people that they’re not supposed to go on.
384 00:35:47.760 ⇒ 00:35:48.440 Amber Lin: Okay.
385 00:35:48.930 ⇒ 00:35:53.330 JanieceGarcia: So like Shannon, and I can move anybody and anything but
386 00:35:53.810 ⇒ 00:35:56.259 JanieceGarcia: say, somebody on our team can’t.
387 00:35:56.690 ⇒ 00:35:57.340 ShannonMartinez: Correct.
388 00:35:58.540 ⇒ 00:36:03.140 ShannonMartinez: Like a lot of for the majority. Our Csrs can’t take somebody out of area.
389 00:36:04.790 ⇒ 00:36:14.860 ShannonMartinez: They’re not allowed those permissions and evolves user settings. So that’s a that’s a customer database settings. Okay.
390 00:36:14.860 ⇒ 00:36:23.919 Amber Lin: That’s awesome. So that will save us a lot more headache if they want to find somebody that’s overflow. Or just say, ask your supervisor
391 00:36:25.840 ⇒ 00:36:28.729 Amber Lin: supervisor to move.
392 00:36:29.320 ⇒ 00:36:32.000 JanieceGarcia: And that would actually be good, because
393 00:36:32.170 ⇒ 00:36:33.946 JanieceGarcia: they’re supposed to be doing that, anyway.
394 00:36:36.830 ⇒ 00:36:48.229 Amber Lin: Okay, let me see if there’s anything I don’t. Okay, that makes sense. But yeah, this one. I
395 00:36:48.550 ⇒ 00:36:52.239 Amber Lin: don’t completely understand what it’s saying.
396 00:36:55.580 ⇒ 00:36:56.360 Amber Lin: No.
397 00:36:56.360 ⇒ 00:36:58.880 JanieceGarcia: No residential pest or the termites.
398 00:36:58.880 ⇒ 00:37:01.210 JanieceGarcia: Oh, porpoise!
399 00:37:01.810 ⇒ 00:37:10.459 Amber Lin: But you can for these 3 zip codes. You cannot do residential pests or termite, but you can do bedbug and commercial pest.
400 00:37:10.700 ⇒ 00:37:11.480 JanieceGarcia: Correct.
401 00:37:11.890 ⇒ 00:37:20.330 Amber Lin: Okay. Awesome for this one. It says, enter ex fumigation, Lee. I guess that’s what. Initially I got confused off of.
402 00:37:20.760 ⇒ 00:37:22.469 JanieceGarcia: It’s bedbug. Lead. Yeah.
403 00:37:23.010 ⇒ 00:37:25.890 ShannonMartinez: We should probably look at changing that wording.
404 00:37:26.590 ⇒ 00:37:27.510 Amber Lin: Yeah.
405 00:37:27.510 ⇒ 00:37:30.099 ShannonMartinez: Should be either bedbug or dry wood.
406 00:37:30.420 ⇒ 00:37:32.299 ShannonMartinez: Estimate, termite, estimate.
407 00:37:35.640 ⇒ 00:37:38.390 JanieceGarcia: I would I would just say, bed, bug.
408 00:37:38.390 ⇒ 00:37:41.740 ShannonMartinez: Bed bug and then make the determination from there. Yeah, that’s a good plan.
409 00:37:41.740 ⇒ 00:37:42.310 JanieceGarcia: Yeah.
410 00:37:42.810 ⇒ 00:37:43.140 ShannonMartinez: I.
411 00:37:43.140 ⇒ 00:37:50.549 JanieceGarcia: Because it’s gonna go. It’s gonna go in as a bed bug lead. But the notes are going to identify that. It’s for drywood fumigation. Yeah.
412 00:37:53.340 ⇒ 00:37:55.289 JanieceGarcia: So take off Drywood termite.
413 00:37:56.110 ⇒ 00:37:56.809 JanieceGarcia: There you go.
414 00:37:56.810 ⇒ 00:38:00.940 Amber Lin: Wait. Oh, oh, so if it’s if it’s.
415 00:38:02.780 ⇒ 00:38:04.770 JanieceGarcia: Enter as a bedbug, lead.
416 00:38:05.290 ⇒ 00:38:07.470 Amber Lin: Oh, even if it’s dry with termite.
417 00:38:07.950 ⇒ 00:38:09.830 ShannonMartinez: We’ll make that determination when we get there.
418 00:38:10.570 ⇒ 00:38:12.040 Amber Lin: Oh!
419 00:38:12.440 ⇒ 00:38:14.510 JanieceGarcia: Because there’s not.
420 00:38:15.450 ⇒ 00:38:20.370 JanieceGarcia: If we were to put in like fumigation lead.
421 00:38:20.950 ⇒ 00:38:23.610 JanieceGarcia: then it probably wouldn’t pull up anybody.
422 00:38:23.610 ⇒ 00:38:25.410 Amber Lin: Communication, lead.
423 00:38:25.410 ⇒ 00:38:27.700 ShannonMartinez: Correct. That was, that was the way that.
424 00:38:27.700 ⇒ 00:38:28.230 Amber Lin: It was put.
425 00:38:28.230 ⇒ 00:38:39.389 ShannonMartinez: Entered in it probably should have been done differently. So I’m glad we got that fixed. We won’t know it’s dry wed or even bed bug, for that matter. But we’re gonna put in a bed bug lead, and if it’s
426 00:38:39.560 ⇒ 00:38:46.290 ShannonMartinez: it’ll either in the goal and it’s a termite lead or a bed bug lead, and then we’ll determine if it needs to be fumigated. Yep.
427 00:38:47.120 ⇒ 00:38:53.150 ShannonMartinez: I don’t think we even have, is there, Janice? Let me go in the estimate tab. Do we even have a fumigation? Estimate
428 00:38:53.810 ⇒ 00:38:59.050 ShannonMartinez: service code evolve spinning?
429 00:39:03.180 ⇒ 00:39:04.350 ShannonMartinez: There is.
430 00:39:04.960 ⇒ 00:39:05.730 JanieceGarcia: Is there.
431 00:39:05.880 ⇒ 00:39:14.549 ShannonMartinez: That is, and it brings up well, this is in Austin, but Aj. Jj. And miles.
432 00:39:15.090 ⇒ 00:39:17.789 JanieceGarcia: Well, let me see what it brings up. I’m not a college station account.
433 00:39:18.980 ⇒ 00:39:20.910 JanieceGarcia: It brings up Aj. Miles and Jonathan.
434 00:39:20.910 ⇒ 00:39:21.680 ShannonMartinez: And cut. Yeah.
435 00:39:22.069 ⇒ 00:39:23.239 JanieceGarcia: Same ones, yeah.
436 00:39:23.240 ⇒ 00:39:29.690 Amber Lin: Oh, oh, I remember because they were. They were the one who was able to do sales in bedbug.
437 00:39:29.800 ⇒ 00:39:30.980 ShannonMartinez: Yes, they are.
438 00:39:31.550 ⇒ 00:39:32.250 Amber Lin: Yeah.
439 00:39:32.250 ⇒ 00:39:40.900 ShannonMartinez: And they go all over the State of Texas. And so that’s what I mean, as far as it kind of ties into the conversation we’re having about. So if Aj is in college station today
440 00:39:41.670 ⇒ 00:39:47.380 ShannonMartinez: and is in Austin tomorrow, and this customer’s in like, you know.
441 00:39:47.900 ⇒ 00:39:49.709 ShannonMartinez: I don’t know San Antonio or something? I don’t.
442 00:39:50.330 ⇒ 00:39:51.840 ShannonMartinez: It’s it.
443 00:39:51.960 ⇒ 00:39:52.720 ShannonMartinez: Yeah.
444 00:39:53.480 ⇒ 00:39:54.150 ShannonMartinez: We’d need to know.
445 00:39:55.790 ⇒ 00:39:58.601 Amber Lin: Oh, but there’s only 2 people.
446 00:39:59.230 ⇒ 00:39:59.600 JanieceGarcia: Yep.
447 00:40:00.180 ⇒ 00:40:02.080 ShannonMartinez: There’s only so many working days in a week.
448 00:40:02.250 ⇒ 00:40:04.669 Amber Lin: I don’t know how you’re gonna overflow that.
449 00:40:04.670 ⇒ 00:40:07.810 ShannonMartinez: Right. And well, it’s just. It’s been the nature of Come on
450 00:40:07.810 ⇒ 00:40:13.589 ShannonMartinez: right? Oh, yeah. And then, yeah, they God forbid. They actually use an Ep 2.
451 00:40:14.410 ⇒ 00:40:19.999 Amber Lin: Yeah, so to just to double check what should get entered.
452 00:40:20.340 ⇒ 00:40:29.109 Amber Lin: I mean this, isn’t it? This is edited in my spreadsheet. So if you guys want to edit it, you probably should go back to the inspect the inspector sheet
453 00:40:29.430 ⇒ 00:40:32.059 Amber Lin: and enter that as well.
454 00:40:32.620 ⇒ 00:40:36.300 Amber Lin: -oh, we’re breaking up one.
455 00:40:36.750 ⇒ 00:40:37.800 Amber Lin: Hello!
456 00:40:38.270 ⇒ 00:40:39.110 JanieceGarcia: There you go!
457 00:40:39.889 ⇒ 00:40:47.289 Amber Lin: Let me close my video. So that should be better. Yeah. So if I if I were to
458 00:40:47.540 ⇒ 00:40:55.620 Amber Lin: look at, find an inspector, I would just enter. It’s either like under specialty.
459 00:40:56.280 ⇒ 00:40:59.560 Amber Lin: like either as this or this right.
460 00:41:00.670 ⇒ 00:41:06.110 Amber Lin: Both these people would be able to determine if they need fumigation.
461 00:41:08.950 ⇒ 00:41:10.290 Amber Lin: Okay.
462 00:41:10.290 ⇒ 00:41:10.630 JanieceGarcia: Sweet.
463 00:41:14.750 ⇒ 00:41:16.450 Amber Lin: So then
464 00:41:18.810 ⇒ 00:41:22.199 Amber Lin: So then doesn’t doesn’t it make sense to enter both
465 00:41:22.870 ⇒ 00:41:25.950 Amber Lin: bed, bug, or fumigation, or like dry wood.
466 00:41:25.950 ⇒ 00:41:27.070 JanieceGarcia: Guys have it.
467 00:41:27.540 ⇒ 00:41:32.780 JanieceGarcia: I would say, fumigation lead, since we Shannon and I realize that there is a fumigation lead.
468 00:41:33.232 ⇒ 00:41:34.587 ShannonMartinez: It’s a little.
469 00:41:35.790 ⇒ 00:41:37.949 JanieceGarcia: Never used it. It’s always been bedbug.
470 00:41:37.950 ⇒ 00:41:43.310 ShannonMartinez: I don’t. But you’re absolutely right. I mean, it was a great talking. It’s this is a good discussion, because
471 00:41:43.420 ⇒ 00:41:46.499 ShannonMartinez: how would we even determine if fumigation is needed
472 00:41:46.830 ⇒ 00:41:50.120 ShannonMartinez: right. Whoever we dealt with would have to know.
473 00:41:50.280 ⇒ 00:41:50.860 Amber Lin: Yeah.
474 00:41:50.860 ⇒ 00:42:00.619 JanieceGarcia: And they’re not gonna know. So until we send somebody out, that’s when they’re gonna call in. The inspector is gonna call in or chat in, hey? This needs to be on so and so as this.
475 00:42:03.990 ⇒ 00:42:20.630 Amber Lin: So these specialty people for bedbug or drywood termites gonna call in to say, Hey, this needs or doesn’t need a fumigation. And then you send out people to fumigation. There’s no, not really anyone as fumigation lead. They’re technically just both bedbug and dry.
476 00:42:20.630 ⇒ 00:42:21.500 Amber Lin: Try my lead right.
477 00:42:21.500 ⇒ 00:42:21.995 JanieceGarcia: Yep.
478 00:42:23.620 ⇒ 00:42:31.900 Amber Lin: Oh, I see. Okay, okay, I I understand it now. So you guys probably need to do some editing on the wording.
479 00:42:32.270 ⇒ 00:42:46.609 JanieceGarcia: We probably do. But it goes back to you know how we’re we talk about drywood termites. And okay, well, how else could it come. Well, the field’s gonna tell us fumigation treating drywoods.
480 00:42:47.820 ⇒ 00:42:49.470 JanieceGarcia: and then you know.
481 00:42:50.410 ⇒ 00:42:54.930 JanieceGarcia: Customers could probably just ask for bed bug, and we’re gonna put in bedbug.
482 00:42:55.030 ⇒ 00:42:59.680 JanieceGarcia: But then the inspector is going to say, Hey, we’re doing a fumigation, you know. So
483 00:43:00.240 ⇒ 00:43:03.660 JanieceGarcia: yeah, I guess those 3. So it depends. The fumigation.
484 00:43:03.660 ⇒ 00:43:04.630 Amber Lin: Depends.
485 00:43:04.800 ⇒ 00:43:06.429 Amber Lin: They mingle together.
486 00:43:06.730 ⇒ 00:43:07.250 JanieceGarcia: They are.
487 00:43:07.250 ⇒ 00:43:09.049 Amber Lin: Yeah, okay, I understand.
488 00:43:09.680 ⇒ 00:43:12.730 Amber Lin: Great. Let me see if run, all
489 00:43:14.400 ⇒ 00:43:18.430 Amber Lin: tree work going through. Okay, what are apple leads?
490 00:43:18.840 ⇒ 00:43:22.030 JanieceGarcia: Apple, like the company.
491 00:43:22.030 ⇒ 00:43:22.820 ShannonMartinez: Iphone.
492 00:43:22.820 ⇒ 00:43:24.940 JanieceGarcia: Iphones, apple.
493 00:43:25.190 ⇒ 00:43:26.510 Amber Lin: Oh! What!
494 00:43:26.640 ⇒ 00:43:27.210 ShannonMartinez: But.
495 00:43:27.210 ⇒ 00:43:28.790 JanieceGarcia: We do their service.
496 00:43:31.730 ⇒ 00:43:34.875 Amber Lin: Wait what? I was confused.
497 00:43:35.640 ⇒ 00:43:36.660 Amber Lin: So the app.
498 00:43:36.660 ⇒ 00:43:40.890 ShannonMartinez: It’s a large corporate account. It’s such a large account for us.
499 00:43:41.290 ⇒ 00:43:43.920 ShannonMartinez: that it has a specific kind of.
500 00:43:43.920 ⇒ 00:43:44.610 JanieceGarcia: Then.
501 00:43:44.610 ⇒ 00:43:48.160 ShannonMartinez: Person, Billings person, account management.
502 00:43:48.160 ⇒ 00:43:50.729 ShannonMartinez: I see.
503 00:43:51.280 ⇒ 00:43:54.059 Amber Lin: That’s everything in that is going to be commercial.
504 00:43:55.140 ⇒ 00:43:55.835 JanieceGarcia: Yes,
505 00:43:56.850 ⇒ 00:43:58.799 JanieceGarcia: And only with Stephen Gray.
506 00:43:59.420 ⇒ 00:44:07.380 JanieceGarcia: And only certain people will go, there I mean it’s it’s gonna be apple specialty in its own.
507 00:44:09.070 ⇒ 00:44:13.810 Amber Lin: Oh, I see I was so confused! I was like apple trees.
508 00:44:13.810 ⇒ 00:44:16.832 ShannonMartinez: They get. They get white glove service.
509 00:44:17.210 ⇒ 00:44:18.210 JanieceGarcia: Yeah, they definitely.
510 00:44:18.210 ⇒ 00:44:19.030 Amber Lin: Okay.
511 00:44:19.690 ⇒ 00:44:23.169 JanieceGarcia: Like. I will take our shoes off before we go in. There.
512 00:44:24.770 ⇒ 00:44:26.670 ShannonMartinez: Put a hazmat suit on.
513 00:44:29.382 ⇒ 00:44:30.470 JanieceGarcia: Don’t get dusty.
514 00:44:30.470 ⇒ 00:44:35.900 ShannonMartinez: Send the little crevices see what their their accounting looks like. It’s crazy.
515 00:44:35.900 ⇒ 00:44:36.930 JanieceGarcia: Oh, it’s crazy.
516 00:44:39.107 ⇒ 00:44:42.679 Amber Lin: Question for chem free sales. What does this mean?
517 00:44:43.020 ⇒ 00:44:53.270 JanieceGarcia: Austin commercial Kim free leads only. We had an inspector that did commercial Kim free only
518 00:44:54.143 ⇒ 00:45:04.499 JanieceGarcia: and then the other 3 actually did residential, but that person is. He’s actually the one that handles the apple account.
519 00:45:05.844 ⇒ 00:45:09.870 JanieceGarcia: And he’s our branch manager for what.
520 00:45:09.870 ⇒ 00:45:10.880 Amber Lin: He doesn’t.
521 00:45:11.030 ⇒ 00:45:15.139 Amber Lin: He doesn’t handle the commercial chem. Free leads anymore.
522 00:45:15.140 ⇒ 00:45:16.540 JanieceGarcia: No, they do.
523 00:45:18.000 ⇒ 00:45:22.059 Amber Lin: So all these 3 people handle both residential and commercial.
524 00:45:24.000 ⇒ 00:45:24.780 JanieceGarcia: I don’t know.
525 00:45:24.780 ⇒ 00:45:26.309 JanieceGarcia: I don’t think so.
526 00:45:26.310 ⇒ 00:45:27.100 JanieceGarcia: I don’t know.
527 00:45:27.100 ⇒ 00:45:29.889 Amber Lin: Oh, so do they only handle commercial.
528 00:45:30.430 ⇒ 00:45:34.630 JanieceGarcia: Who handles our commercial Kim free leads now.
529 00:45:38.490 ⇒ 00:45:42.019 JanieceGarcia: So it is our resident. Oh, that’s right.
530 00:45:43.440 ⇒ 00:45:52.089 JanieceGarcia: So it is our Kim free. Our Kim. Free commercial leads are handled by our Kim Free or
531 00:45:53.140 ⇒ 00:45:58.300 JanieceGarcia: our chem. Free commercial leads are handled by our commercial inspectors.
532 00:45:58.840 ⇒ 00:45:59.530 JanieceGarcia: But there’s only.
533 00:45:59.530 ⇒ 00:46:00.890 Amber Lin: Oh!
534 00:46:01.270 ⇒ 00:46:03.629 JanieceGarcia: So if you go to the Commercial Tab, I’ll tell you which ones.
535 00:46:03.790 ⇒ 00:46:05.940 JanieceGarcia: Okay. I thought it was on there, but.
536 00:46:06.904 ⇒ 00:46:10.060 Amber Lin: Nope, some of those fields are empty.
537 00:46:11.260 ⇒ 00:46:14.629 Amber Lin: Okay, commercial. So that would be.
538 00:46:14.630 ⇒ 00:46:16.000 JanieceGarcia: Dan Gregerson.
539 00:46:16.810 ⇒ 00:46:17.400 ShannonMartinez: Oh, I didn’t.
540 00:46:17.400 ⇒ 00:46:18.650 Amber Lin: Oh!
541 00:46:18.650 ⇒ 00:46:19.270 Amber Lin: Oh!
542 00:46:19.840 ⇒ 00:46:26.099 ShannonMartinez: I didn’t know that, but I thought, Dan is Greg. Just wait. Dan Gregerson’s residential Melanie.
543 00:46:29.516 ⇒ 00:46:30.609 JanieceGarcia: It’s commercial.
544 00:46:35.920 ⇒ 00:46:38.849 Amber Lin: So these 2 people cannot.
545 00:46:39.360 ⇒ 00:46:41.470 Amber Lin: Oh, oh.
546 00:46:41.470 ⇒ 00:46:49.139 JanieceGarcia: See how it says chem free, so that that actually, on the other tab, the chem free tab shouldn’t even be on there, because it’s on the commercial tab.
547 00:46:49.390 ⇒ 00:46:58.009 Amber Lin: Oh, okay, okay, but they own only these zip codes get chem free. Commercial.
548 00:46:59.780 ⇒ 00:47:05.660 JanieceGarcia: Well, commercial can be anywhere in Austin. It’s not going to be only those zip codes.
549 00:47:06.150 ⇒ 00:47:07.739 ShannonMartinez: Why is it listed like that.
550 00:47:08.290 ⇒ 00:47:09.500 Amber Lin: Yeah.
551 00:47:10.350 ⇒ 00:47:14.570 JanieceGarcia: I have the email, I’ll look back at the email. But I updated it based upon
552 00:47:15.620 ⇒ 00:47:17.469 JanieceGarcia: what they said to do.
553 00:47:22.031 ⇒ 00:47:25.559 Amber Lin: So these all zip codes get commercial chem free.
554 00:47:27.020 ⇒ 00:47:27.720 ShannonMartinez: Yes.
555 00:47:29.460 ⇒ 00:47:34.319 JanieceGarcia: Alright, so as of today, Harper is moving to residential.
556 00:47:34.490 ⇒ 00:47:43.669 JanieceGarcia: I will take care of the 2 estimates that are on his route. As we work to hire and train someone for the position. Commercial Kim free leads will be placed on deck.
557 00:47:43.960 ⇒ 00:47:46.489 JanieceGarcia: Dan Gregerson and Ruben Thompson.
558 00:47:49.020 ⇒ 00:47:51.100 Amber Lin: Okay, the right person.
559 00:47:51.930 ⇒ 00:47:52.860 Amber Lin: I.
560 00:47:52.860 ⇒ 00:47:54.009 JanieceGarcia: Zip codes on there.
561 00:47:54.010 ⇒ 00:48:00.310 Amber Lin: I see I need to delete these because that is not correct.
562 00:48:02.700 ⇒ 00:48:12.400 Amber Lin: I didn’t notice it, was it? Said Chem free. I just thought it was the office, so I was doing everything so fast and apple lease that doesn’t apply to chem free right?
563 00:48:12.660 ⇒ 00:48:13.520 Amber Lin: That’s it.
564 00:48:13.760 ⇒ 00:48:16.680 JanieceGarcia: Well. Apple leads are only handled by Steve Gray.
565 00:48:17.170 ⇒ 00:48:19.229 Amber Lin: Okay. So no matter if it.
566 00:48:19.230 ⇒ 00:48:19.650 JanieceGarcia: Matter? What.
567 00:48:19.650 ⇒ 00:48:23.560 Amber Lin: Temporary. Okay, okay, I see.
568 00:48:26.780 ⇒ 00:48:36.119 Amber Lin: All right. So I can note down in comfrey. Only residential.
569 00:48:36.540 ⇒ 00:48:37.890 Amber Lin: I’m free.
570 00:48:39.680 ⇒ 00:48:41.040 JanieceGarcia: And that’s for all 3 of those.
571 00:48:45.690 ⇒ 00:48:50.110 Amber Lin: That’s where residential comfrey and.
572 00:48:50.320 ⇒ 00:48:57.130 JanieceGarcia: Weird. I don’t know why it says all commercial chem free leads, and then it has those zips, because it’s all new.
573 00:48:57.130 ⇒ 00:48:58.679 JanieceGarcia: Yeah, I agree.
574 00:48:59.510 ⇒ 00:49:00.680 Amber Lin: Yeah.
575 00:49:05.610 ⇒ 00:49:08.469 ShannonMartinez: No, if you can get with me when you get back. Okay?
576 00:49:11.600 ⇒ 00:49:12.790 ShannonMartinez: Sorry guys.
577 00:49:24.665 ⇒ 00:49:27.980 Amber Lin: Okay, sounds good. Let me see.
578 00:49:29.303 ⇒ 00:49:30.689 Amber Lin: For handyman.
579 00:49:30.930 ⇒ 00:49:32.690 Amber Lin: I guess we would just add
580 00:49:33.490 ⇒ 00:49:36.029 Amber Lin: travel, fee, and estimate fee right.
581 00:49:36.360 ⇒ 00:49:37.130 JanieceGarcia: S.
582 00:49:37.550 ⇒ 00:49:43.800 Amber Lin: Is that only for Austin does that apply to other areas as well to have a travel and estimate fees.
583 00:49:44.750 ⇒ 00:49:48.919 JanieceGarcia: Well. Canyon Lakes in San Antonio, San Antonio branch.
584 00:49:49.230 ⇒ 00:49:52.599 Amber Lin: Oh, okay, that has more. Okay.
585 00:49:53.550 ⇒ 00:49:58.310 Amber Lin: Great. I think that covers most of it. So that’s not just Austin Handyman.
586 00:49:59.670 ⇒ 00:50:00.390 JanieceGarcia: No.
587 00:50:01.580 ⇒ 00:50:02.310 Amber Lin: Okay.
588 00:50:02.530 ⇒ 00:50:08.089 Amber Lin: Mechanical. I I got from you. If I had to wait for confirmation. So we’ll look at that later.
589 00:50:08.920 ⇒ 00:50:16.377 Amber Lin: That should cover all of my questions. Let me just go through real quick. Oh, for yeah, for tree.
590 00:50:20.670 ⇒ 00:50:26.460 Amber Lin: How does these minimums apply.
591 00:50:27.630 ⇒ 00:50:32.059 JanieceGarcia: So Austin, north the north area.
592 00:50:32.440 ⇒ 00:50:35.140 JanieceGarcia: it’s gonna have a minimum of 4, 25.
593 00:50:36.430 ⇒ 00:50:40.719 Amber Lin: Okay, okay, I see. So I think I just.
594 00:50:40.910 ⇒ 00:50:42.250 Amber Lin: I just did it this way.
595 00:50:42.250 ⇒ 00:50:43.030 JanieceGarcia: Remote.
596 00:50:43.720 ⇒ 00:50:47.239 Amber Lin: Yeah, I just did. A resident commercial
597 00:50:47.975 ⇒ 00:50:51.220 Amber Lin: and minimum applies to both of them. Right?
598 00:50:52.970 ⇒ 00:50:57.430 Amber Lin: Okay, great commercial. Let me see.
599 00:51:00.122 ⇒ 00:51:05.459 Amber Lin: Dry wood fumigation makes sense. Commercial. SMS.
600 00:51:06.530 ⇒ 00:51:08.239 ShannonMartinez: I’m not. It’s funny, but not funny.
601 00:51:08.800 ⇒ 00:51:09.790 ShannonMartinez: Coming up.
602 00:51:10.750 ⇒ 00:51:11.350 Amber Lin: Oh!
603 00:51:12.370 ⇒ 00:51:14.000 ShannonMartinez: I guess it’s because we know that that.
604 00:51:14.000 ⇒ 00:51:16.029 ShannonMartinez: Yeah, I keep seeing the same people.
605 00:51:18.830 ⇒ 00:51:22.999 ShannonMartinez: It’s like it goes hand in hand. But we can’t make that determination. The inspector does.
606 00:51:23.200 ⇒ 00:51:23.820 JanieceGarcia: Nope.
607 00:51:24.445 ⇒ 00:51:24.840 Amber Lin: No.
608 00:51:24.840 ⇒ 00:51:29.539 ShannonMartinez: But we know it goes hand in hand. You have to fumigate bed bugs. You have to fumigate.
609 00:51:30.740 ⇒ 00:51:31.859 JanieceGarcia: Well, if you make you mean
610 00:51:32.120 ⇒ 00:51:35.170 JanieceGarcia: has to be done for drywood bed bug, you can do a heat treatment.
611 00:51:35.170 ⇒ 00:51:39.609 ShannonMartinez: Oh, you could do the heat treatment. Yes, this is right, this is true. Oh, my gosh! Last time I went to Vegas
612 00:51:39.610 ⇒ 00:51:40.460 ShannonMartinez: Parity.
613 00:51:40.460 ⇒ 00:51:47.549 ShannonMartinez: they had the whole bottom floor, and they had all the hot fans going, and had, like all these huge tunnels. And I was like, I know what they’re doing.
614 00:51:47.973 ⇒ 00:51:50.385 JanieceGarcia: There’s that when you’re like I’m not saying there.
615 00:51:50.982 ⇒ 00:51:51.910 Amber Lin: I’m like. I’m glad.
616 00:51:52.136 ⇒ 00:51:53.269 ShannonMartinez: This is not my hotel!
617 00:51:56.880 ⇒ 00:51:58.340 Amber Lin: Commercial landscape.
618 00:51:58.340 ⇒ 00:52:00.769 JanieceGarcia: There was one like that in Corpus Christi this week.
619 00:52:00.770 ⇒ 00:52:10.490 ShannonMartinez: That’s it. Oh, that’s why they shut down the round rock. Remember, we had that contract with the Round Rock movies that cinema they kept. They kept because homeless people would, anyway.
620 00:52:10.490 ⇒ 00:52:12.450 JanieceGarcia: Would go in camp.
621 00:52:13.250 ⇒ 00:52:13.780 ShannonMartinez: Hi.
622 00:52:13.780 ⇒ 00:52:15.100 Amber Lin: Oh dear!
623 00:52:15.300 ⇒ 00:52:19.119 ShannonMartinez: They ended up shutting that movie theater down because they could just not get them under control.
624 00:52:19.300 ⇒ 00:52:23.890 JanieceGarcia: Well, hmm, Nope.
625 00:52:25.010 ⇒ 00:52:25.800 Amber Lin: Wow!
626 00:52:31.690 ⇒ 00:52:32.750 ShannonMartinez: You know what’s really funny.
627 00:52:32.750 ⇒ 00:52:33.130 Amber Lin: Gosh!
628 00:52:33.130 ⇒ 00:52:33.460 ShannonMartinez: Over.
629 00:52:34.090 ⇒ 00:52:34.720 Amber Lin: Yeah.
630 00:52:35.370 ⇒ 00:52:41.519 ShannonMartinez: When I 1st came over to ABC I was under Steve Ambrose. Who’s home? Improvement right? And I would.
631 00:52:42.110 ⇒ 00:52:45.519 ShannonMartinez: You know he did commercial pest for many, many years.
632 00:52:45.770 ⇒ 00:52:50.259 ShannonMartinez: and he would ask me, like in the area, right like, Where are you going to lunch.
633 00:52:50.720 ⇒ 00:52:56.919 ShannonMartinez: and at 1st I would just tell him, and he would kind of grimace or make a face until I realized I put 2 and 2 together.
634 00:52:57.100 ⇒ 00:52:57.840 JanieceGarcia: Oof.
635 00:52:58.230 ⇒ 00:53:07.389 ShannonMartinez: Now, before I’m like, let me let me pull them up in and evolve to see if we have an account with them for rats, rodents, roaches.
636 00:53:07.952 ⇒ 00:53:10.199 Amber Lin: That’s what I do.
637 00:53:10.200 ⇒ 00:53:13.200 JanieceGarcia: Time I go anywhere, or if I know we’re staying, we’re going.
638 00:53:14.700 ⇒ 00:53:15.510 Amber Lin: Oh, see! I love.
639 00:53:15.510 ⇒ 00:53:20.110 JanieceGarcia: Come on, I’m like I haven’t heard of this place. Let me see.
640 00:53:23.010 ⇒ 00:53:24.080 JanieceGarcia: And I’m like.
641 00:53:24.080 ⇒ 00:53:32.049 ShannonMartinez: Very quickly. He was asking me, because he’s like, if you’re gonna eat somewhere around here, trust me that I’ve probably been there and know what kind of issue
642 00:53:32.050 ⇒ 00:53:32.949 ShannonMartinez: you have in their kitchen.
643 00:53:34.787 ⇒ 00:53:36.742 Amber Lin: That’s awful.
644 00:53:39.280 ⇒ 00:53:42.990 JanieceGarcia: Sorry we can’t do that for you in California.
645 00:53:46.810 ⇒ 00:53:48.070 Amber Lin: Oh, dear.
646 00:53:48.310 ⇒ 00:53:57.150 Amber Lin: anyways, thank you for this. I think that helps me clear up a lot of things so we can. We’ll add stuff to
647 00:53:57.340 ⇒ 00:54:00.729 Amber Lin: this sheet, and then we’ll we can probably look at it together.
648 00:54:01.830 ⇒ 00:54:08.809 JanieceGarcia: Okay, Shannon, on Friday, can we set, can you set some time,
649 00:54:11.420 ⇒ 00:54:16.559 JanieceGarcia: to go ahead and let’s work on some of the processes to get some of that finished. Since we haven’t been able to do that.
650 00:54:16.560 ⇒ 00:54:26.929 ShannonMartinez: Absolutely. I’ll be working from home. So I have an appointment at 7 30 to drop my car off at the dealership, and then we’ll be available from 8, 30 to 10,
651 00:54:27.880 ⇒ 00:54:35.290 ShannonMartinez: and then I towards remember, we have the ces I can. I can do one. I don’t know what yours looks like.
652 00:54:35.800 ⇒ 00:54:38.529 JanieceGarcia: I can do 8, 30 to 10 if you’re good with that.
653 00:54:38.530 ⇒ 00:54:39.480 ShannonMartinez: Yeah, let’s do it.
654 00:54:40.220 ⇒ 00:54:40.850 ShannonMartinez: And then.
655 00:54:41.030 ⇒ 00:54:44.829 JanieceGarcia: Okay, perfect. Do you want to send me an invite? Then? We’ll do it.
656 00:54:44.830 ⇒ 00:54:45.249 JanieceGarcia: Do you remember
657 00:54:45.250 ⇒ 00:54:52.540 JanieceGarcia: 10 brain going through? Yeah, just do brain for actually, you know what? Hold on. I already have a deal on here for Brainforge. I’m just gonna extend it.
658 00:54:52.540 ⇒ 00:54:53.160 ShannonMartinez: Okay.
659 00:54:53.160 ⇒ 00:54:54.540 JanieceGarcia: And invite you.
660 00:54:57.640 ⇒ 00:54:58.310 ShannonMartinez: Cool.
661 00:54:58.850 ⇒ 00:54:59.469 ShannonMartinez: Yeah, I have my.
662 00:54:59.470 ⇒ 00:55:03.549 Amber Lin: I know you guys have to hop in 6 min.
663 00:55:05.230 ⇒ 00:55:05.900 ShannonMartinez: All good.
664 00:55:07.630 ⇒ 00:55:11.230 Amber Lin: I know I do. Yeah, I’m looking at the cancel.
665 00:55:11.230 ⇒ 00:55:12.480 ShannonMartinez: I have a meeting coming up.
666 00:55:12.720 ⇒ 00:55:29.830 Amber Lin: Yeah, I Yvette was talking to me about the cancellations, and I think what she wants to do is instead of having these core principles to have scripts instead, and steps for each of these situations. And she she shared with me the
667 00:55:31.890 ⇒ 00:55:38.800 Amber Lin: the part with panel, I think, for Amp, for all the different scripts
668 00:55:38.950 ⇒ 00:55:41.690 Amber Lin: they had, and we can incorporate that
669 00:55:42.470 ⇒ 00:55:46.949 Amber Lin: to have a to have a similar one for cancellations.
670 00:55:47.020 ⇒ 00:55:47.960 ShannonMartinez: It’s all relative.
671 00:55:47.960 ⇒ 00:55:49.749 JanieceGarcia: Because it’s all yeah. They’re all.
672 00:55:49.750 ⇒ 00:55:54.899 ShannonMartinez: Exception of the specific like service service like, it’s all the same.
673 00:55:56.870 ⇒ 00:55:59.099 ShannonMartinez: That would be great if Andy could feed.
674 00:56:00.280 ⇒ 00:56:06.559 JanieceGarcia: The script for it, or what can I say, or what can I ask? Or and I know they kind of does that already. But it’s not.
675 00:56:06.560 ⇒ 00:56:06.990 Amber Lin: Yeah.
676 00:56:06.990 ⇒ 00:56:07.479 JanieceGarcia: It’s not.
677 00:56:07.480 ⇒ 00:56:07.800 Amber Lin: Not.
678 00:56:07.800 ⇒ 00:56:10.009 JanieceGarcia: Clear. Not clear. Yeah.
679 00:56:10.010 ⇒ 00:56:13.779 Amber Lin: Okay, sounds good. I can use.
680 00:56:13.970 ⇒ 00:56:25.609 Amber Lin: I mean, I can use AI to come like, look at the script and look at this. Give you like draft up an example, and we can look at it like maybe you can. We can look at it together next time.
681 00:56:26.070 ⇒ 00:56:27.279 ShannonMartinez: Perfect. I love it.
682 00:56:27.280 ⇒ 00:56:34.400 ShannonMartinez: AI. These days it’s like gotten like, I helped my cousin Redo her resume yesterday, just using okay.
683 00:56:34.400 ⇒ 00:56:36.020 ShannonMartinez: you know.
684 00:56:36.020 ⇒ 00:56:37.310 Amber Lin: That’s lovely.
685 00:56:37.700 ⇒ 00:56:41.309 ShannonMartinez: Yes, this is such a blessing. Thank you. Amber.
686 00:56:42.558 ⇒ 00:56:46.150 Amber Lin: Thank you all. Yeah. And
687 00:56:46.510 ⇒ 00:56:50.810 Amber Lin: you can use AI’s help to go through any of those
688 00:56:50.920 ⇒ 00:56:58.570 Amber Lin: like, I want to add that we treat grasshoppers or tree rabbits. I think that could be a pretty good use of AI to just add all of them.
689 00:57:03.130 ⇒ 00:57:05.960 Amber Lin: Okay, thanks. Everyone.
690 00:57:06.570 ⇒ 00:57:08.280 JanieceGarcia: Thank you. Bye.
691 00:57:08.280 ⇒ 00:57:09.270 ShannonMartinez: Bye.
692 00:57:09.780 ⇒ 00:57:10.540 Amber Lin: Bye-bye.