Meeting Title: Robert Tseng’s Personal Meeting Room Date: 2025-06-25 Meeting participants: Robert Tseng, Demilade Agboola, Tigran Sahakyan, Annie Yu, Mitesh Patel
WEBVTT
1 00:01:39.560 ⇒ 00:01:41.750 Robert Tseng: Hello! Everyone.
2 00:01:44.320 ⇒ 00:01:45.310 Annie Yu: Hello!
3 00:01:47.531 ⇒ 00:01:50.270 Robert Tseng: I’m going to, I’ll be right back.
4 00:02:07.130 ⇒ 00:02:12.438 Robert Tseng: Oh, I didn’t mute. I went to go drink water. Hope that wasn’t weird to hear.
5 00:02:13.310 ⇒ 00:02:20.969 Robert Tseng: yeah, I mean, Tom will be landing in 30 min. So very excited it’s gonna be staying with me for the next few days.
6 00:02:21.200 ⇒ 00:02:27.610 Robert Tseng: They’re doing some quarterly planning so you’ll probably see us on the same screen soon. But
7 00:02:28.350 ⇒ 00:02:30.830 Robert Tseng: How is it going for both of you?
8 00:02:35.677 ⇒ 00:02:36.932 Demilade Agboola: Pretty good.
9 00:02:38.370 ⇒ 00:02:42.725 Demilade Agboola: I actually plan to see Annie this weekend so that should be fun.
10 00:02:44.060 ⇒ 00:02:48.770 Demilade Agboola: Oh, cause cause Annie’s wait. What? Wait. You’re gonna meet him in Malta.
11 00:02:49.350 ⇒ 00:02:51.359 Demilade Agboola: No, no, no, I’ll be going to Spain.
12 00:02:51.360 ⇒ 00:02:52.950 Robert Tseng: Oh, okay, okay.
13 00:02:53.110 ⇒ 00:02:56.830 Robert Tseng: I was like, that’s cool. I mean, that’s so cool. Nice.
14 00:02:56.830 ⇒ 00:02:57.350 Demilade Agboola: Yeah.
15 00:02:57.610 ⇒ 00:03:04.509 Demilade Agboola: So that should be fun. And hopefully, also get to see Kaya as well, he said. He has a big, busy weekend, but hopefully. We’ll we can make it work.
16 00:03:04.670 ⇒ 00:03:08.779 Robert Tseng: Oh, amazing! Let’s love to hear that! And you’re already in your upgrade.
17 00:03:12.480 ⇒ 00:03:13.897 Annie Yu: Yeah, yeah, I’m
18 00:03:14.370 ⇒ 00:03:14.930 Robert Tseng: Okay.
19 00:03:15.580 ⇒ 00:03:19.524 Annie Yu: I’m like looking to move here already.
20 00:03:20.040 ⇒ 00:03:23.350 Robert Tseng: Oh, really. Wow. Well, okay.
21 00:03:23.640 ⇒ 00:03:23.930 Robert Tseng: Well.
22 00:03:23.930 ⇒ 00:03:24.439 Demilade Agboola: What part is?
23 00:03:24.646 ⇒ 00:03:25.680 Robert Tseng: Are you in right now.
24 00:03:27.600 ⇒ 00:03:30.040 Annie Yu: I’m not in the Costa. Brava.
25 00:03:31.010 ⇒ 00:03:37.060 Annie Yu: Yeah, like like a Catalonia area.
26 00:03:37.501 ⇒ 00:03:40.719 Annie Yu: And I’ll be in the city in on the weekend.
27 00:03:41.040 ⇒ 00:03:44.270 Robert Tseng: Yeah, interesting.
28 00:03:44.610 ⇒ 00:03:47.919 Robert Tseng: So you’re in like the northern part of the country.
29 00:03:48.090 ⇒ 00:03:49.130 Annie Yu: Yeah, yeah.
30 00:03:49.130 ⇒ 00:03:51.950 Robert Tseng: Okay, cool, nice.
31 00:03:53.290 ⇒ 00:03:58.800 Robert Tseng: Okay. Well, I would love to catch up more, but I guess
32 00:03:59.180 ⇒ 00:04:02.480 Robert Tseng: we should also jump into it. I did not
33 00:04:03.220 ⇒ 00:04:06.290 Robert Tseng: I don’t know. There’s a bunch of messages that are unread.
34 00:04:06.670 ⇒ 00:04:11.429 Robert Tseng: I’ve been in calls the past 2 h so like I don’t really know what is. I haven’t updated anything.
35 00:04:11.690 ⇒ 00:04:29.050 Robert Tseng: So let’s just kind of go through the current sprints or, yeah, the current cycle. If we could do do me a favor, let’s just take a minute to go and update anything. I feel like a lot of the stuff that’s in progress from yesterday is still there. So would appreciate. You guys could
36 00:04:29.610 ⇒ 00:04:33.725 Robert Tseng: make your updates. I will also make updates to my tickets, and then we’ll we’ll
37 00:04:34.180 ⇒ 00:04:36.700 Robert Tseng: we’ll jump. We’ll we’ll come back together in like a minute.
38 00:04:38.440 ⇒ 00:04:38.980 Annie Yu: Okay.
39 00:04:39.470 ⇒ 00:04:39.910 Demilade Agboola: Okay.
40 00:04:39.910 ⇒ 00:04:41.400 Robert Tseng: Okay, yeah.
41 00:04:42.010 ⇒ 00:04:47.650 Robert Tseng: I mean, I’ll still be here. But I’m just not gonna be actively talking. I just want you guys to also write your updates.
42 00:04:48.270 ⇒ 00:04:55.820 Tigran Sahakyan: Yeah, guys. And once you are done with the updates. Can we just quickly go through the tickets I’m assigned to. After that.
43 00:04:55.930 ⇒ 00:04:57.519 Robert Tseng: Yep. Cool. Great. Okay.
44 00:05:00.650 ⇒ 00:05:01.260 Robert Tseng: Okay.
45 00:05:03.340 ⇒ 00:05:04.040 Demilade Agboola: Hmm.
46 00:05:07.700 ⇒ 00:05:08.380 Demilade Agboola: okay.
47 00:06:12.320 ⇒ 00:06:13.257 Robert Tseng: Okay, we’re ready.
48 00:06:18.560 ⇒ 00:06:25.139 Robert Tseng: Okay, if not, you can keep. You can keep writing while I’m still talking. But I’m gonna get into it, anyway. So I will
49 00:06:25.260 ⇒ 00:06:26.510 Robert Tseng: share my screen.
50 00:06:26.950 ⇒ 00:06:27.710 Tigran Sahakyan: Okay.
51 00:06:31.890 ⇒ 00:06:38.380 Robert Tseng: okay, yeah. So t ground relevant to you. I mean this one. We already post that right type form stuff. Thank you. Oh.
52 00:06:39.060 ⇒ 00:06:41.110 Robert Tseng: the start. Yeah.
53 00:06:41.400 ⇒ 00:06:45.539 Tigran Sahakyan: Noticed yesterday that the Star 8 Questions have no title.
54 00:06:50.920 ⇒ 00:06:56.840 Robert Tseng: I mean, that may just be type form, not giving us the data there. But I guess
55 00:07:00.310 ⇒ 00:07:02.000 Robert Tseng: we could look into it.
56 00:07:05.040 ⇒ 00:07:07.029 Robert Tseng: Form title question.
57 00:07:07.650 ⇒ 00:07:17.190 Robert Tseng: Yeah, I guess, Annie, this is kind of for directed to you, but you know, like the the question itself is not showing up in the in, the, in, the, in the field.
58 00:07:18.730 ⇒ 00:07:25.689 Tigran Sahakyan: Okay, that’s or is there any solution to this? Or you can’t do anything.
59 00:07:25.920 ⇒ 00:07:31.569 Robert Tseng: No, I mean, we can look into it. But I don’t. Yeah. I think we’ll just have to pull that back into
60 00:07:32.590 ⇒ 00:07:34.270 Robert Tseng: listing. So.
61 00:07:38.110 ⇒ 00:07:39.889 Tigran Sahakyan: Okay, So
62 00:07:40.766 ⇒ 00:07:47.349 Tigran Sahakyan: another thing which I haven’t requested yet. But I’m going to relate it to this type form report. So
63 00:07:47.480 ⇒ 00:07:52.299 Tigran Sahakyan: the idea of this is to collect data on their day one
64 00:07:52.500 ⇒ 00:07:58.949 Tigran Sahakyan: and on free months, when they are on some type of medication on their free month.
65 00:07:59.060 ⇒ 00:08:06.340 Tigran Sahakyan: So they will be kind of for us to compare what they have started with and what results they have now.
66 00:08:06.660 ⇒ 00:08:16.520 Tigran Sahakyan: so that will help us to do some cross, sell and suggest some other products and or maybe other dosages so this kind of thing
67 00:08:17.635 ⇒ 00:08:30.259 Tigran Sahakyan: and for this like we need to figure out the way how we can filter the same person who has submitted on day one
68 00:08:30.470 ⇒ 00:08:34.500 Tigran Sahakyan: and then like, after 3 months
69 00:08:34.919 ⇒ 00:08:46.419 Tigran Sahakyan: that can be based on the 1st question, how long they are on that prescription. Yeah, there are options like, I haven’t started yet, or I am just starting.
70 00:08:46.570 ⇒ 00:08:56.420 Tigran Sahakyan: and then they will mentioned. Like, they will be based on the answer one so.
71 00:08:56.420 ⇒ 00:08:59.590 Robert Tseng: Do you want us to categorize them on like
72 00:08:59.760 ⇒ 00:09:05.270 Robert Tseng: their plan type, based off of their questionnaire response and not their actual transaction?
73 00:09:07.100 ⇒ 00:09:11.731 Tigran Sahakyan: Yeah, that’s that’s what we need to do. And
74 00:09:13.680 ⇒ 00:09:23.930 Tigran Sahakyan: I think you could maybe 1st have the list of people who submitted both day, one type form, and on month 3,
75 00:09:26.350 ⇒ 00:09:32.030 Tigran Sahakyan: or I don’t know or how how we can show this in a bulk way, that
76 00:09:33.260 ⇒ 00:09:42.779 Tigran Sahakyan: to show that okay, this is the reporting of people, same people who have submitted both platforms on day one and for month free.
77 00:09:42.990 ⇒ 00:09:46.930 Tigran Sahakyan: and then have the like comparing answers like day one.
78 00:09:47.040 ⇒ 00:09:51.490 Tigran Sahakyan: I don’t know. The answer was this, on month 3. Was this.
79 00:09:51.690 ⇒ 00:09:52.390 Robert Tseng: Sure.
80 00:09:53.567 ⇒ 00:10:19.429 Robert Tseng: Yeah, no, I think I understand. So basically, I’m just gonna repeat it for the meeting now, because we can turn it to a ticket later. But basically within each customer. I think we need to add this to the customer data model. But I I imagine this being 2 fields. One is kind of, for you have to just tell me which intake response, which intake questions specifically. But we’re basically comparing responses between their 1st month versus their 3 month check in
81 00:10:20.920 ⇒ 00:10:22.300 Robert Tseng: yeah, I think
82 00:10:22.690 ⇒ 00:10:39.179 Robert Tseng: so. Pre pretty much. Every customer that we have will be able to know their 1st their response in their first, st if they filled it out in the 1st questionnaire, and then, if they actually filled out a 3 month, one what they said, but we could use that as a kind of as segmentation for whatever customer list you want to look at.
83 00:10:40.090 ⇒ 00:10:48.510 Tigran Sahakyan: Okay? And one more question, as you know, like, if the form has not submitted yet, it’s not appearing on the reporting that how we?
84 00:10:48.510 ⇒ 00:10:49.200 Tigran Sahakyan: Yeah, it’s
85 00:10:49.200 ⇒ 00:11:08.789 Tigran Sahakyan: that’s cool. And we have there, like a bunch of other different surveys. So is there any way I can? I don’t know. Set something on the type forms or whatever. So you can automatically like, get that? Okay, these are these type of surveys which we need to have the comparison for.
86 00:11:10.670 ⇒ 00:11:14.260 Robert Tseng: Oh, you mean in the question or in the survey? I I mean.
87 00:11:14.260 ⇒ 00:11:21.379 Tigran Sahakyan: Anything which can help you identify those kind of surveys, or I can just send them like the list.
88 00:11:21.880 ⇒ 00:11:31.680 Robert Tseng: Yeah, I mean, if you send the list that probably be ideal, I mean, I don’t really think it’s necessary to, because we’re gonna move off type form, right? We’re gonna have our own forms or whatever. So
89 00:11:31.870 ⇒ 00:11:37.989 Robert Tseng: I don’t really think we need to make anything special for that right now, we could just get the list from you.
90 00:11:38.650 ⇒ 00:11:45.769 Tigran Sahakyan: Yeah. Okay, okay, cool. Then I’ll share the list. Just the names, or you need the Urls of type forms.
91 00:11:46.437 ⇒ 00:11:52.359 Robert Tseng: I I think the name should be fine, assuming that they’re the same as how we’ve laid it out in the in the, in the report.
92 00:11:52.730 ⇒ 00:11:53.450 Tigran Sahakyan: Okay.
93 00:11:53.450 ⇒ 00:11:54.030 Robert Tseng: Yeah.
94 00:11:55.170 ⇒ 00:12:00.960 Tigran Sahakyan: Okay, cool. And yeah, then I will submit a request on Monday.
95 00:12:01.340 ⇒ 00:12:08.070 Tigran Sahakyan: And another one, Robert, is for the email reporting
96 00:12:09.265 ⇒ 00:12:18.380 Tigran Sahakyan: for the broadcast. So Bobby has. Yeah. Can you open that one? Because I shared Bobby’s response from slack.
97 00:12:22.900 ⇒ 00:12:24.540 Robert Tseng: I mean, I think this is the one.
98 00:12:25.400 ⇒ 00:12:28.699 Tigran Sahakyan: Oh, let me! Oh, okay, now you you should see that.
99 00:12:30.680 ⇒ 00:12:31.280 Robert Tseng: Oh.
100 00:12:35.510 ⇒ 00:12:49.049 Robert Tseng: yeah, I need to. I already talked to wish about yesterday. I don’t know why he hasn’t sent an update, so I think we already talked through this? Yeah. Well, off to wish is on this call right now, so we’ll have to get back to you.
101 00:12:53.780 ⇒ 00:12:54.550 Tigran Sahakyan: Okay.
102 00:12:55.370 ⇒ 00:12:55.980 Robert Tseng: Yeah.
103 00:12:56.170 ⇒ 00:12:57.019 Tigran Sahakyan: So I mean.
104 00:12:57.020 ⇒ 00:13:02.450 Tigran Sahakyan: but it’s it’s it’s clear, or you need anything from me to push him. Get some.
105 00:13:02.450 ⇒ 00:13:08.870 Robert Tseng: No, no, it’s it’s clear. I think we already should have taken action on this yesterday, so I don’t really know why it has been.
106 00:13:08.870 ⇒ 00:13:20.270 Tigran Sahakyan: No, no, the the issue was that I I put this into line air, but I hit enter, but they don’t know that I need to click that arrow button. So it’s
107 00:13:20.270 ⇒ 00:13:22.150 Tigran Sahakyan: oh, appears there. So maybe.
108 00:13:22.150 ⇒ 00:13:41.319 Robert Tseng: Oh, yeah, no, no, it’s okay. I saw Bobby Feedback already spoke with a wish, a wish already took action based off of Bobby’s feedback. I just don’t know why he hasn’t communicated it, so I think I’ll just need to make sure that. I’m pretty sure we already finished this, but we will. We’ll get. We’ll get. We’ll have a I’ll have. I’ll make sure we have a response.
109 00:13:41.320 ⇒ 00:13:49.620 Tigran Sahakyan: Okay? And what’s the name of this report? So I can.
110 00:13:49.620 ⇒ 00:13:52.480 Robert Tseng: Oh, this? Oh, yeah. Well, so.
111 00:13:52.610 ⇒ 00:13:55.737 Robert Tseng: yeah, this is, I can reshare it with you. But
112 00:14:00.650 ⇒ 00:14:01.510 Robert Tseng: okay.
113 00:14:12.230 ⇒ 00:14:13.050 Robert Tseng: okay.
114 00:14:16.530 ⇒ 00:14:17.390 Tigran Sahakyan: Cool.
115 00:14:17.550 ⇒ 00:14:18.359 Robert Tseng: Is that it.
116 00:14:20.310 ⇒ 00:14:22.079 Tigran Sahakyan: It. Shirt in liner.
117 00:14:23.206 ⇒ 00:14:28.840 Robert Tseng: Yeah, yeah. So I I usually just like drop the tickets as well in our in our channel. So.
118 00:14:29.730 ⇒ 00:14:30.340 Tigran Sahakyan: Ow.
119 00:14:30.790 ⇒ 00:14:37.940 Robert Tseng: Yeah, I mean, I’m asking a wish to respond. But I’m csing you as well. So like I don’t think you need to respond to Bobby. I think a wish should push the update.
120 00:14:40.438 ⇒ 00:14:43.179 Tigran Sahakyan: Okay, man, and the
121 00:14:44.200 ⇒ 00:14:46.310 Tigran Sahakyan: how I can find the reporting.
122 00:14:48.289 ⇒ 00:14:51.079 Robert Tseng: For the for the report on that on that ticket.
123 00:14:51.550 ⇒ 00:14:52.180 Tigran Sahakyan: Yeah.
124 00:14:52.410 ⇒ 00:15:07.110 Robert Tseng: Oh, yeah. So I’m saying like, which needs to send it like I I don’t know. I don’t think we ended up building report. I think we just did a query. I told them. We don’t need a dashboard for that right now. We just the data models there like we we should have like we should be able to send him like what the data looks like.
125 00:15:10.820 ⇒ 00:15:15.970 Tigran Sahakyan: And that’s something Kim will be shared like just in slack. Am I getting right.
126 00:15:16.490 ⇒ 00:15:42.830 Robert Tseng: Yes, yes, like, it will just be a data set like it’s not going to be a report like, I don’t think they asked for a specific type of report. They just based off of the requirements. It’s really just like a query like which we’ve we’ve worked through. We’ve sent some different models back and forth like they they already exist in the data warehouse. These are what they’re called so oasis. Just gonna query it and send you an export of that. I think that will that has to change that, Bobby had requested
127 00:15:42.920 ⇒ 00:16:02.379 Robert Tseng: once he approves those changes. If he wants to visualize it somewhere which he usually doesn’t. Bobby has never looked at tableau. I imagine he will probably just want that. He just wants this data set. We may push something into customer I or whatever I I don’t know. He didn’t ask for it, so but I don’t think the the deliverable here is an actual dashboard.
128 00:16:03.130 ⇒ 00:16:06.580 Tigran Sahakyan: Okay, I’ll I’ll once again check this with him.
129 00:16:06.580 ⇒ 00:16:09.572 Robert Tseng: Yeah, so maybe we could correct this
130 00:16:10.280 ⇒ 00:16:15.359 Tigran Sahakyan: And do you have any like slack channel? This will be shared in.
131 00:16:15.990 ⇒ 00:16:18.639 Robert Tseng: It’ll just go in the analy, the general analytics channel.
132 00:16:19.272 ⇒ 00:16:32.209 Robert Tseng: I don’t think I mean, nobody asked for like a regular slack channel update here. So I think we’ll just. We were planning to just send a 1 time update in analytics, slack.
133 00:16:37.421 ⇒ 00:16:51.010 Tigran Sahakyan: Well, let me clarify, man, because this is a little bit unclear to me. So is this going something to be updated like I don’t know. Non glp. One orders or whatever, but that you are sending. It’s like right for Josh or Cutter.
134 00:16:51.150 ⇒ 00:16:56.510 Tigran Sahakyan: Is this going to be something like that that we will receive the updated ones or
135 00:16:57.670 ⇒ 00:17:16.359 Tigran Sahakyan: cause in. In my understanding. This should be something like when they can go and check the I don’t know different metrics related to emails like, who has clicked, who has like do a date purchase and etc. So that’s why, like, I got a little bit confused.
136 00:17:17.160 ⇒ 00:17:26.689 Robert Tseng: Okay, yeah, I I do not know. I think a wish owns this. I want him to take it to the end. So I’m gonna have him follow up with you like I feel like with him not being on the call like
137 00:17:26.930 ⇒ 00:17:33.470 Robert Tseng: I could take the time to go and dig into everything, but I’m going to let him just finish what he had started. So.
138 00:17:33.470 ⇒ 00:17:35.490 Tigran Sahakyan: Oh, okay. Okay. Okay. Cool.
139 00:17:36.960 ⇒ 00:17:38.300 Tigran Sahakyan: Okay. Thank you. Guys.
140 00:17:38.570 ⇒ 00:17:39.180 Robert Tseng: Yeah.
141 00:17:44.160 ⇒ 00:17:52.443 Robert Tseng: okay, so other things that we’re still waiting to follow up. I’m not. Gonna I’m gonna skip, follow ups. I think these are not necessarily necessary.
142 00:17:54.120 ⇒ 00:18:09.349 Robert Tseng: yeah, Annie, I see stuff still in progress. Can I get an update on anything that was supposed to be kind of shift? Yesterday I saw some updates in slack. But I just I, we need to clear. We need to clear this so that I can move more stuff into cycle.
143 00:18:14.130 ⇒ 00:18:18.860 Robert Tseng: Okay? So I’ll just go through everything. So spike revenue, optimization.
144 00:18:19.100 ⇒ 00:18:24.460 Robert Tseng: revenue amortization. We had this channel or question mark.
145 00:18:25.220 ⇒ 00:18:30.330 Demilade Agboola: We’re waiting for the stripe details. That’s the.
146 00:18:30.330 ⇒ 00:18:31.060 Robert Tseng: That’s right.
147 00:18:31.410 ⇒ 00:18:39.160 Robert Tseng: Right? Then this is because, our our stripe is actually not controlled by us. It’s controlled by Zach fast, which is
148 00:18:39.480 ⇒ 00:18:46.817 Robert Tseng: that kind of just through red things. So that’s why I didn’t get that to you yesterday. So yeah, we need to get that from bass.
149 00:18:47.670 ⇒ 00:18:51.940 Robert Tseng: yeah, I think that’s just gonna we’re just gonna get blocked. On that.
150 00:18:52.430 ⇒ 00:18:54.750 Robert Tseng: Bye, okay?
151 00:18:55.780 ⇒ 00:19:00.920 Robert Tseng: And then this one you spoke with
152 00:19:02.340 ⇒ 00:19:05.790 Robert Tseng: Josh and Raja. This is still in circle data.
153 00:19:05.920 ⇒ 00:19:08.339 Robert Tseng: Yeah, where are we with Circle Danny?
154 00:19:09.958 ⇒ 00:19:16.651 Annie Yu: I think that’s something we’re still moving into. I do understand kind of what kind of
155 00:19:17.420 ⇒ 00:19:22.910 Annie Yu: view they wanna see. But I don’t yet to see the data.
156 00:19:24.280 ⇒ 00:19:24.960 Robert Tseng: Okay.
157 00:19:27.280 ⇒ 00:19:28.780 Robert Tseng: Alright, I will.
158 00:19:29.130 ⇒ 00:19:32.819 Robert Tseng: Seems like a wish did not update things in the past
159 00:19:33.180 ⇒ 00:19:36.589 Robert Tseng: 12 h. So I need to go and get him a call.
160 00:19:44.090 ⇒ 00:19:50.929 Annie Yu: And who’s that? Who’s Adam cause? He seems to be familiar with circle data.
161 00:19:51.510 ⇒ 00:19:57.259 Robert Tseng: Yeah, I mean, so they have a a Adam is one of the engineers on the tech side. So
162 00:19:57.520 ⇒ 00:20:02.469 Robert Tseng: they have not like, I mean he he can set up if he
163 00:20:03.050 ⇒ 00:20:09.880 Robert Tseng: okay. What we did was he had helped Rob previously set up one web book
164 00:20:10.220 ⇒ 00:20:12.319 Robert Tseng: so that they could pull some data
165 00:20:12.520 ⇒ 00:20:34.790 Robert Tseng: from Circle regarding Circle. Yesterday we spoke with polytomic. They’re building. We’re already given requirements for what endpoints they’re gonna build a custom connector. We’re gonna we’re gonna go through them for the for the circle data. So I’m pretty sure that that’s already in progress, like I think it should be, it should be ready hopefully today. Like I, I think it’s not that hard to get that set up. So
166 00:20:35.840 ⇒ 00:20:40.090 Robert Tseng: yeah, if you’re just waiting for the model to be finished. Then I guess you’re you’re kind of stuck there.
167 00:20:40.710 ⇒ 00:20:41.230 Annie Yu: Okay.
168 00:20:41.930 ⇒ 00:20:43.330 Robert Tseng: Yeah, okay.
169 00:20:44.016 ⇒ 00:20:53.469 Robert Tseng: and then doing doing some of the customer deletions. We have, like 4 customer data requests that came in that we need to delete. I just haven’t batch it for for the week.
170 00:20:54.261 ⇒ 00:20:57.029 Robert Tseng: Let’s talk about the refactoring here
171 00:20:57.790 ⇒ 00:21:12.149 Robert Tseng: testing out the model. Okay, so this will get give us the monthly model that accounting would would use. I’ve already kind of communicated that to Zoab and Jonah, so I think we’re we’re there.
172 00:21:14.700 ⇒ 00:21:25.429 Robert Tseng: I don’t think we’re gonna get stripe. It’s I think it’s an assured stripe account. Sorry, this is like kind of jumping back to the revenue amortization thing. So this may just be blocked until we end up
173 00:21:26.080 ⇒ 00:21:28.000 Robert Tseng: getting and getting that which is fine.
174 00:21:29.120 ⇒ 00:21:30.000 Demilade Agboola: Oh, okay.
175 00:21:31.960 ⇒ 00:21:41.300 Robert Tseng: Yeah, like as in like bask uses the same their own stripe account, and they put all of their clients on it. And so they’re not going to give us their stripe Api keys like, I, I don’t think they will.
176 00:21:46.390 ⇒ 00:21:49.570 Robert Tseng: Okay. And then product sales. Go ahead.
177 00:21:49.930 ⇒ 00:21:51.610 Demilade Agboola: Yes, but the event.
178 00:21:52.820 ⇒ 00:22:01.709 Demilade Agboola: But do they have that data available for? Is there like an Api, we can call for Eden’s data.
179 00:22:02.220 ⇒ 00:22:10.420 Robert Tseng: Yeah, I will ask. But I think what happened with the whole accounting blow up. Last week we sent our own data. But then Zach. Basically, Zach Bass
180 00:22:10.690 ⇒ 00:22:20.420 Robert Tseng: exported like stripe data and sent it to accounting as well. So like I,
181 00:22:20.550 ⇒ 00:22:28.843 Robert Tseng: I feel like they’ve asked for it before. And then he just sends Csv’s like occasionally he doesn’t I? I don’t think he’s ever let anybody connect to it but
182 00:22:29.900 ⇒ 00:22:33.890 Robert Tseng: that. But I I will ask, because I think that’s that’s important for us.
183 00:22:34.530 ⇒ 00:22:35.699 Demilade Agboola: Alright, sounds good.
184 00:22:36.090 ⇒ 00:22:36.720 Robert Tseng: Yeah.
185 00:22:37.310 ⇒ 00:22:38.140 Robert Tseng: Okay.
186 00:22:38.360 ⇒ 00:22:46.170 Robert Tseng: And then, yeah. Sorry, Annie, I didn’t. Actually, we can throw some time on today. We haven’t. I haven’t talked about this with you yet. So
187 00:22:46.330 ⇒ 00:22:48.940 Robert Tseng: I need to do that.
188 00:22:50.280 ⇒ 00:22:57.745 Robert Tseng: Okay, great there’s like a request from Rebecca that came in yesterday. I kind of built out like some of the stuff.
189 00:23:00.030 ⇒ 00:23:08.129 Robert Tseng: I think I’m gonna reassign this to you, Annie. So I would say.
190 00:23:09.710 ⇒ 00:23:23.859 Robert Tseng: I I guess you can connect with me for more context on it. But I think there’s just like they want to add some field to the spreadsheet. So I think it’s just a matter of updating whatever schedule scheduled query that’s going from bigquery to Google Sheet here.
191 00:23:26.410 ⇒ 00:23:30.659 Annie Yu: Okay, I’ll look at it, and I might. I may reach out to you.
192 00:23:30.660 ⇒ 00:23:36.820 Robert Tseng: Yeah, you have questions reach out, and then otherwise you can just tag Amy in the form Ops channel.
193 00:23:37.820 ⇒ 00:23:38.350 Annie Yu: Yeah.
194 00:23:38.850 ⇒ 00:23:39.550 Robert Tseng: Okay.
195 00:23:39.981 ⇒ 00:23:54.309 Robert Tseng: and then, yeah, Natasha, sorry. I’ve just been speeding through this because I want to give you a few minutes to ask what you wanted. Yeah, there’s a couple of other things I’m I’m adding in from conversations I’ve had from with people yesterday. So.
196 00:23:57.140 ⇒ 00:23:58.020 Mitesh Patel: All right.
197 00:24:09.560 ⇒ 00:24:12.920 Annie Yu: One quick thing, Robert, I just look at the
198 00:24:13.140 ⇒ 00:24:26.040 Annie Yu: model for the form. The fact form responses for type form. And I do see there are some rows with just null values for form title. So I think that’s just what
199 00:24:26.290 ⇒ 00:24:27.370 Annie Yu: it is.
200 00:24:27.810 ⇒ 00:24:28.480 Robert Tseng: Okay.
201 00:24:30.420 ⇒ 00:24:42.159 Robert Tseng: yeah. I mean, I don’t think it’s that urgent. They can go and figure it out. But yeah, that’s the quality of the data that we’re getting in. I think it’s just a setup issue. Whoever set up the type form probably didn’t set it up correctly. Yeah.
202 00:24:45.550 ⇒ 00:24:47.170 Annie Yu: So no actions on us.
203 00:24:47.450 ⇒ 00:24:50.620 Robert Tseng: Yeah, no, if you if you don’t see the data, you don’t. Actually, it’s fine.
204 00:24:53.880 ⇒ 00:24:59.260 Robert Tseng: Yeah, yeah. Mattesh, were, were you gonna bring up anything.
205 00:24:59.620 ⇒ 00:25:12.509 Mitesh Patel: Yeah, a couple of things. One is, I do owe you feedback. I will review and get you feedback on the the marketing dashboard update that you sent for free and paid.
206 00:25:15.130 ⇒ 00:25:30.330 Mitesh Patel: I have a question, Robert, about you had mentioned yesterday that there’s already a dashboard for number checkouts and then confirmed orders. I couldn’t. Can you just point me to which one it is.
207 00:25:32.625 ⇒ 00:25:33.130 Robert Tseng: Yeah.
208 00:25:36.350 ⇒ 00:26:00.320 Robert Tseng: it’s not built for use case. We don’t have that funnel yet, but I think we have those order statuses that are in one of the farm ops dashboards for Rebecca. So I think it’s not gonna be like the view is literally just going to be a table, and you can filter it by those different statuses. So it’s not going to give you a good view of like the. I guess you’re looking for like a conversion, or or like a.
209 00:26:00.320 ⇒ 00:26:08.350 Mitesh Patel: Yeah, I just wanna keep what the trend is in terms of drop offs or whatever between those 2 points.
210 00:26:08.500 ⇒ 00:26:11.220 Robert Tseng: Yeah. So I don’t know how helpful it is to show you that like
211 00:26:11.550 ⇒ 00:26:21.631 Robert Tseng: report. Now, like, it’s just like a table with filters that you can go and change the columns on but like, I guess, like I said, we we’re gonna we’re gonna add that we’re gonna add that in
212 00:26:22.340 ⇒ 00:26:33.740 Robert Tseng: I don’t know where that report will live, because it doesn’t seem like it fits in with any of the other dashboards that we’ve set up for you. So if you have a place that you want to see it in, we can put it in there. Otherwise we may just
213 00:26:34.481 ⇒ 00:26:40.109 Robert Tseng: just create something separate, and not worry about the design of adding other things into it.
214 00:26:40.110 ⇒ 00:26:46.417 Mitesh Patel: Yeah, yeah, I think just creating something separate and keeping it simple. That’s all I’m looking for, just something I can refer to. And
215 00:26:46.810 ⇒ 00:26:58.379 Mitesh Patel: and and and and just, you know, see? Or visualize a trend. So we can, you know, if we implement something to improve that drop off rate, then can track it. That’s it.
216 00:26:58.630 ⇒ 00:27:00.069 Mitesh Patel: Okay, yeah.
217 00:27:00.070 ⇒ 00:27:09.799 Mitesh Patel: Second thing is cool. The second item is, Josh, in in a meeting with Adam and me had
218 00:27:09.920 ⇒ 00:27:16.942 Mitesh Patel: shared product costs. Cross cell matrix.
219 00:27:18.650 ⇒ 00:27:31.109 Mitesh Patel: yeah. So people who started on Sema what other products they might have purchased it. I I don’t. I don’t see that is that something you can just give me access to, or am I just not looking in the right place?
220 00:27:31.678 ⇒ 00:27:35.600 Robert Tseng: We might need to update like our like
221 00:27:36.080 ⇒ 00:27:43.060 Robert Tseng: where we’re storing things. But yeah, that that report is already there. So let me see.
222 00:27:49.550 ⇒ 00:27:51.649 Tigran Sahakyan: I’m sorry, guys, I need to jump.
223 00:27:51.890 ⇒ 00:27:52.360 Robert Tseng: Yeah.
224 00:27:52.643 ⇒ 00:27:56.609 Tigran Sahakyan: Thanks, Robert, I will. I will share with you the necessary info. Thank you.
225 00:27:56.610 ⇒ 00:27:57.740 Robert Tseng: Okay. Yep.
226 00:27:59.220 ⇒ 00:28:03.850 Robert Tseng: So any what did we call it?
227 00:28:03.850 ⇒ 00:28:10.720 Annie Yu: Think it’s the order, Jur. Wait not that one. The product journey.
228 00:28:11.530 ⇒ 00:28:12.240 Robert Tseng: Perfect.
229 00:28:12.430 ⇒ 00:28:13.580 Annie Yu: Everyone here.
230 00:28:13.580 ⇒ 00:28:14.460 Robert Tseng: Oh, that’s.
231 00:28:16.050 ⇒ 00:28:17.940 Annie Yu: Customer, yeah.
232 00:28:17.940 ⇒ 00:28:20.390 Robert Tseng: Yeah, okay, I’ll share this in the fish.
233 00:28:21.450 ⇒ 00:28:23.200 Annie Yu: Yeah, was this one ever shipped.
234 00:28:25.140 ⇒ 00:28:27.189 Robert Tseng: Oh, like I was supposed to, I think.
235 00:28:28.000 ⇒ 00:28:32.547 Annie Yu: I remember I think I was waiting for your feedback.
236 00:28:33.020 ⇒ 00:28:33.480 Robert Tseng: Oh!
237 00:28:33.480 ⇒ 00:28:34.040 Annie Yu: Okay.
238 00:28:35.100 ⇒ 00:28:38.245 Robert Tseng: Okay, I didn’t watch your loom. I just assumed that
239 00:28:38.720 ⇒ 00:28:43.449 Robert Tseng: you you got. But is it in the ticket somewhere? Sorry like I we should. We should.
240 00:28:43.450 ⇒ 00:28:43.990 Annie Yu: Okay.
241 00:28:45.030 ⇒ 00:28:45.400 Robert Tseng: Yeah.
242 00:28:45.900 ⇒ 00:28:51.070 Annie Yu: Product drill drill down. I think we briefly touched on this yesterday, though.
243 00:28:51.430 ⇒ 00:29:08.670 Mitesh Patel: I think I don’t know. The one I saw looked different. It was more about. It was a matrix of products, right products, of course, going down and then products going across. And it was like, well, if they bought injectable Sema as their 1st product, here are the other products. They also bought.
244 00:29:08.950 ⇒ 00:29:09.780 Robert Tseng: Oh, okay.
245 00:29:09.990 ⇒ 00:29:12.180 Annie Yu: Yeah, that was a previous version. But.
246 00:29:12.180 ⇒ 00:29:13.030 Mitesh Patel: Oh, okay.
247 00:29:13.030 ⇒ 00:29:30.440 Annie Yu: We didn’t so there’s no direction. And we didn’t tag the 1st product. So that was just like within certain timeframe people who bought A, also bought B, and then we talk about this and decided like that’s not like super helpful, because
248 00:29:31.693 ⇒ 00:29:36.999 Annie Yu: with the current new model, we can track the people from their 1st product, too.
249 00:29:37.470 ⇒ 00:29:38.060 Mitesh Patel: Got it.
250 00:29:38.060 ⇒ 00:29:38.799 Annie Yu: I’m sure.
251 00:29:41.090 ⇒ 00:29:49.609 Robert Tseng: Okay, yeah. And if you could resurface that loom to me, I will watch it right after this meeting, and then you can ship out the update to the team. Just so like they’re not using the old one.
252 00:29:50.660 ⇒ 00:29:52.709 Annie Yu: Yeah, yeah. I also add,
253 00:29:53.540 ⇒ 00:29:56.259 Annie Yu: what’s his name? Is it Tiger? In.
254 00:29:56.960 ⇒ 00:29:57.630 Robert Tseng: See you guys.
255 00:29:58.040 ⇒ 00:30:02.030 Annie Yu: Yeah. I also at him, because I was not sure if it was you or him.
256 00:30:06.470 ⇒ 00:30:16.479 Robert Tseng: Oh, I mean that’s fair. You can tag him in everything he should be. He should be looking at everything. He’s kind of like trying to catch things that I’m missing. But I I should have reviewed that earlier. I just I missed it.
257 00:30:16.810 ⇒ 00:30:17.700 Annie Yu: All right, all right.
258 00:30:19.820 ⇒ 00:30:20.640 Robert Tseng: Okay.
259 00:30:21.220 ⇒ 00:30:28.430 Mitesh Patel: Alright! One. I I know time’s up but one other one that I I think I mentioned to you when I was in the car. I don’t know if you heard me. It was really
260 00:30:28.430 ⇒ 00:30:28.880 Mitesh Patel: yeah.
261 00:30:28.880 ⇒ 00:30:42.089 Mitesh Patel: But the Ehc. Request from Vanessa. Did you have a chance to look at that, and see if we can. You know what it would take, kind of estimate the effort and try to prioritize it.
262 00:30:42.090 ⇒ 00:30:58.100 Robert Tseng: Yeah, I’m I’m grooming the backlog today. Sorry I was. I was gonna do it this morning, but I got tied up with things. So I don’t have an answer for you on like, what the level of effort is there. But get, I’m gonna respond to the next like today. So.
263 00:30:58.577 ⇒ 00:31:05.950 Mitesh Patel: Include me in that response. Because I’m I’m gonna be working with her on some of the marketing initiatives and how we’re gonna track and so on. So just keep me.
264 00:31:06.460 ⇒ 00:31:07.330 Mitesh Patel: yeah.
265 00:31:07.520 ⇒ 00:31:08.459 Robert Tseng: Okay. We’ll do.
266 00:31:08.870 ⇒ 00:31:11.800 Mitesh Patel: Alright, that was all I had. Thank you so much.
267 00:31:11.800 ⇒ 00:31:13.220 Robert Tseng: Great thanks. Vitash.
268 00:31:13.220 ⇒ 00:31:14.060 Mitesh Patel: Bye.
269 00:31:14.060 ⇒ 00:31:19.046 Robert Tseng: Bye and then for the rest, yeah, I think
270 00:31:20.390 ⇒ 00:31:32.959 Robert Tseng: So there’s a couple of things that Natasha met brought up that are kind of coming in for us. I think they’re pretty lightweight things. But I just haven’t added them into in progress yet, so it’s kind of waiting for us to clear this out.
271 00:31:33.150 ⇒ 00:31:40.462 Robert Tseng: I’ll just wrap up really quickly. So on the tracking plan implementation stuff like, you know, we’re about that. This is kind of
272 00:31:42.310 ⇒ 00:31:46.420 Robert Tseng: I mean, I don’t know if in testing is the right way, maybe internal review, and then
273 00:31:46.860 ⇒ 00:31:51.340 Robert Tseng: who sell customer contacts. We’re still figuring that out
274 00:31:52.280 ⇒ 00:31:58.690 Robert Tseng: I I spent most of my time yesterday doing the whole segment. Cvp stuff. I
275 00:31:59.840 ⇒ 00:32:12.130 Robert Tseng: shared some updates in our internal slack. So if you’re curious you can read it there. But basically I’ve planned out another project that’s more around.
276 00:32:16.340 ⇒ 00:32:29.869 Robert Tseng: yeah, like a pilot that we’re gonna run internally. I mean. I put a wish as lead on this, but I feel like he’s missing. He’s kind of not keeping up with what he was supposed to be doing so I don’t really know. I’ll have to off to talk to him.
277 00:32:30.653 ⇒ 00:32:35.269 Robert Tseng: You know, running a pilot to to do 2
278 00:32:36.030 ⇒ 00:33:02.719 Robert Tseng: things we’re gonna do identity stitching within the warehouse. And then we’re also going to test building audiences in the warehouse and pushing it into customer. I/O, so we’re testing that internally. We’re gonna be testing that with 2 other vendors that I’m evaluating. One is rudder stack. And then one is like ours privacy. So kind of my, my head was in that problem yesterday. So maybe it’s not really
279 00:33:02.970 ⇒ 00:33:08.210 Robert Tseng: directly relevant to you guys yet. But yeah, I guess
280 00:33:08.420 ⇒ 00:33:16.320 Robert Tseng: this is, I’m just letting you know what what I what I did yesterday. So, okay.
281 00:33:16.500 ⇒ 00:33:24.809 Robert Tseng: the last thing is just the order to delivery time. I think we said we were going to go and investigate that. I don’t know if you kind of got back on that one.
282 00:33:26.423 ⇒ 00:33:31.579 Demilade Agboola: Apologies that like slipped out of my view. I’ll I’ll keep. I’ll put eyes on that today.
283 00:33:31.820 ⇒ 00:33:32.980 Robert Tseng: Okay. Great.
284 00:33:34.750 ⇒ 00:33:35.650 Robert Tseng: Okay.
285 00:33:36.570 ⇒ 00:33:51.760 Robert Tseng: Alright. Y’all. I think we’re gonna try to make one more push this week and try to get some things out by hopefully tomorrow. We’re not gonna push any changes on Friday. Nothing like that is gonna happen. So if you have any questions, just let me know, and talk to you soon.
286 00:33:52.630 ⇒ 00:33:53.120 Demilade Agboola: All right.
287 00:33:53.600 ⇒ 00:33:54.490 Robert Tseng: Okay.
288 00:33:54.600 ⇒ 00:33:55.200 Demilade Agboola: Bye.