Meeting Title: Robert Tseng’s Personal Meeting Room Date: 2025-06-18 Meeting participants: Awaish Kumar, Tigran Sahakyan, Fireflies.ai Notetaker Joshua, Annie Yu, Demilade Agboola, Robert Tseng
WEBVTT
1 00:01:24.950 ⇒ 00:01:25.660 Tigran Sahakyan: Hey!
2 00:01:46.110 ⇒ 00:01:46.900 Tigran Sahakyan: A!
3 00:03:01.000 ⇒ 00:03:02.050 Tigran Sahakyan: Hey! Everyone!
4 00:03:06.810 ⇒ 00:03:07.590 Annie Yu: Hello!
5 00:03:09.920 ⇒ 00:03:18.449 Tigran Sahakyan: As far as Robert is not going to join us. Can I address a few questions regarding the ones which are under client review.
6 00:03:37.900 ⇒ 00:03:39.380 Tigran Sahakyan: You are muted guys.
7 00:03:48.010 ⇒ 00:03:53.109 Annie Yu: Yeah, on my end for the internal wait. Client, review.
8 00:03:56.690 ⇒ 00:04:04.829 Annie Yu: I don’t think I have anything client review but there were couple of tickets
9 00:04:07.410 ⇒ 00:04:17.390 Annie Yu: that I’m gonna close out today. One is fixed retention, dash yesterday there was no
10 00:04:17.630 ⇒ 00:04:21.610 Annie Yu: the most recent month, so that was an easy fix, and it was fixed.
11 00:04:22.440 ⇒ 00:04:23.750 Annie Yu: And then.
12 00:04:25.023 ⇒ 00:04:37.020 Annie Yu: I do have another ticket. That’s product drilled on dash. We did some updates. And I plan to record loom today, just because there are several different updates here and there. So I’m gonna record loom.
13 00:04:37.230 ⇒ 00:04:41.449 Annie Yu: I’m sure that probably with internal first.st
14 00:04:42.980 ⇒ 00:04:50.860 Tigran Sahakyan: Okay? And actually, I’m assigned to a ticket which I don’t know whom to address this question. But
15 00:04:52.270 ⇒ 00:04:58.539 Tigran Sahakyan: This is related for the type form response, totals dashboard on tableau.
16 00:04:59.111 ⇒ 00:05:13.969 Tigran Sahakyan: Are you? Are you aware of this project? Like, can I address? Okay, cool. So I shared a screenshot in that thread in line air. So here is what issue we have with this.
17 00:05:14.260 ⇒ 00:05:19.570 Tigran Sahakyan: I see that not the whole list of type forms is updated here.
18 00:05:20.856 ⇒ 00:05:34.003 Tigran Sahakyan: And I put the filter this year, and when trying to select the wished ones. I just see just a part of the type forms.
19 00:05:35.050 ⇒ 00:05:42.150 Tigran Sahakyan: what is what is the process like? They should go back to someone, or how that works.
20 00:05:44.700 ⇒ 00:05:47.500 Annie Yu: And you said your filter to the last.
21 00:05:49.010 ⇒ 00:05:52.860 Tigran Sahakyan: I just no, no. I just said this year
22 00:05:53.000 ⇒ 00:05:58.440 Tigran Sahakyan: because we started tieforms this year, and everything should be there.
23 00:05:58.880 ⇒ 00:06:07.199 Tigran Sahakyan: But we have once like added to. We have new questionnaires like editing past month.
24 00:06:07.440 ⇒ 00:06:14.869 Tigran Sahakyan: So none of these are, I mean, some of these still are missing on the on this list of type forms.
25 00:06:16.380 ⇒ 00:06:36.570 Annie Yu: And do you know which ones are missing? Just because connecting to a data source? And as far as how often it updates away. She’s probably more equipped to to that. But right now I’m looking at the dashboards. There’s not other like filters. I think everything is filtered to all.
26 00:06:38.820 ⇒ 00:06:42.370 Tigran Sahakyan: Yeah. But if there are
27 00:06:42.580 ⇒ 00:06:46.259 Tigran Sahakyan: pretty big amount of type forms we are missing here
28 00:06:46.370 ⇒ 00:06:50.189 Tigran Sahakyan: with the name in the end type form survey.
29 00:06:50.430 ⇒ 00:06:55.369 Tigran Sahakyan: and these should be for all the products like we have.
30 00:06:55.490 ⇒ 00:06:58.290 Tigran Sahakyan: I don’t know. Like, for example, for med kits.
31 00:06:58.530 ⇒ 00:07:05.909 Tigran Sahakyan: I see we have only medkit 4 versus all 5 med kits
32 00:07:06.710 ⇒ 00:07:21.919 Tigran Sahakyan: or we have. I don’t know, Sir Moreline injection, like high form survey. We have a separate one here. I see. We have Sir Moreline injection, but this is a different one
33 00:07:22.557 ⇒ 00:07:33.320 Tigran Sahakyan: in the end it should be a written type form survey. So I can share this I can share my screen and show you the full list of type forms
34 00:07:33.850 ⇒ 00:07:34.820 Tigran Sahakyan: the.
35 00:07:35.870 ⇒ 00:07:41.430 Tigran Sahakyan: So, for example, like all this which we have
36 00:07:42.210 ⇒ 00:07:45.990 Tigran Sahakyan: type, form, survey in the end of the name.
37 00:07:46.320 ⇒ 00:07:52.030 Tigran Sahakyan: like almost all of these, are missing on the list.
38 00:07:54.870 ⇒ 00:07:57.359 Tigran Sahakyan: So this is this is what we have
39 00:07:58.390 ⇒ 00:08:05.590 Tigran Sahakyan: like, just a few of them. We have like 1, 2 bree, and that’s it.
40 00:08:05.710 ⇒ 00:08:10.619 Tigran Sahakyan: Just 3 of those we have. The others are still missing.
41 00:08:13.870 ⇒ 00:08:14.670 Tigran Sahakyan: Hmm.
42 00:08:24.070 ⇒ 00:08:31.564 Annie Yu: Yeah. Looks like we are off by some. And do you know these ones?
43 00:08:35.730 ⇒ 00:08:39.350 Annie Yu: let me see. Yeah. I was wondering if they would be
44 00:08:39.510 ⇒ 00:08:49.000 Annie Yu: under null title. But when I filter to null, it’s not a lot of count there.
45 00:08:49.190 ⇒ 00:08:54.120 Annie Yu: So yeah, I don’t really have the answer. A wish? Do you know anything about this.
46 00:09:19.500 ⇒ 00:09:22.539 Tigran Sahakyan: Okay, guys, can you? Oh, I see
47 00:09:22.640 ⇒ 00:09:25.439 Tigran Sahakyan: now some of them have been added.
48 00:09:29.010 ⇒ 00:09:31.070 Tigran Sahakyan: but still, like we are missing
49 00:09:31.770 ⇒ 00:09:35.439 Tigran Sahakyan: like. Now I see medkit 1, 3, and 4 here.
50 00:09:35.630 ⇒ 00:09:45.720 Tigran Sahakyan: but still, like we are missing. Medkit 2. Medkit. 5. All the Ghkcu related ones minoxidyl finasteride.
51 00:09:46.140 ⇒ 00:09:50.880 Tigran Sahakyan: So there are a bunch of this.
52 00:09:53.930 ⇒ 00:09:59.259 Tigran Sahakyan: So what is the actual process? Like, okay, I’m assigned to something here.
53 00:10:00.199 ⇒ 00:10:05.399 Tigran Sahakyan: It’s under client revision. And I check. There is an issue. What? What
54 00:10:05.500 ⇒ 00:10:10.879 Tigran Sahakyan: what’s happening next? Like should I assign or update the status to something from here?
55 00:10:23.554 ⇒ 00:10:27.420 Annie Yu: Usually Robert design will allocate.
56 00:10:27.770 ⇒ 00:10:31.929 Annie Yu: Oh, but at the moderate, what were you gonna see?
57 00:10:35.630 ⇒ 00:10:43.090 Demilade Agboola: I was looking to say that it appears that we need to like, investigate, or figure out where, like the the gap where the data is coming through.
58 00:10:44.896 ⇒ 00:10:46.529 Demilade Agboola: So I think the person
59 00:10:46.960 ⇒ 00:10:50.280 Demilade Agboola: best to do the evaluation. I don’t know wish.
60 00:10:52.070 ⇒ 00:10:57.199 Demilade Agboola: And so if that’s something, I don’t know how important is this, like in terms of priorities.
61 00:10:58.939 ⇒ 00:11:03.340 Tigran Sahakyan: We are already sending these type form surveys to
62 00:11:03.580 ⇒ 00:11:10.020 Tigran Sahakyan: with the order shipped emails. And we have a lot of new products now, live.
63 00:11:10.470 ⇒ 00:11:18.399 Tigran Sahakyan: And yeah, this is where we need to get like the now, it’s important to have the
64 00:11:18.620 ⇒ 00:11:33.920 Tigran Sahakyan: day. One data we will collect from them, and then we will compare this like. In 3 months later we’ll send another one in 3 months, the same survey, so later we will be able to compare them and see
65 00:11:34.400 ⇒ 00:11:44.319 Tigran Sahakyan: what results have been changed and etc. So that’s pretty pretty important thing. And this is one of our like high priority projects.
66 00:11:44.990 ⇒ 00:11:50.700 Tigran Sahakyan: This is just a part of this data collection process. But yeah, that’s that’s pretty high priority.
67 00:11:51.500 ⇒ 00:11:54.450 Demilade Agboola: So I’m asking that because I like
68 00:11:55.150 ⇒ 00:11:58.019 Demilade Agboola: whatever investigation needs to be done. I don’t think
69 00:11:58.980 ⇒ 00:12:05.380 Demilade Agboola: cause this week has been quite something to be honest. So we’re trying to like prioritize. I think this
70 00:12:05.840 ⇒ 00:12:10.560 Demilade Agboola: I don’t know how long it might take. I wish mine have a better idea, because he might be more familiar with the data.
71 00:12:13.630 ⇒ 00:12:15.859 Demilade Agboola: So I don’t know if he can respond to that.
72 00:12:16.470 ⇒ 00:12:18.279 Awaish Kumar: Like for the type form. We.
73 00:12:18.700 ⇒ 00:12:21.780 Awaish Kumar: We have the data. We have the models ready. I don’t know
74 00:12:22.260 ⇒ 00:12:24.790 Awaish Kumar: like, what is the status on the dashboard side.
75 00:12:27.120 ⇒ 00:12:32.580 Annie Yu: Yeah, we are not filtering anything out from the dashboard side. Everything is including all.
76 00:12:33.740 ⇒ 00:12:34.490 Awaish Kumar: Okay.
77 00:12:35.160 ⇒ 00:12:47.810 Demilade Agboola: So it just appears that some data is still not still falling through. So it’s just a quick like the idea is to just figure out, is it from us, or is it from the web hook? It’s like, where’s the following coming from? And maybe we can.
78 00:12:47.810 ⇒ 00:12:54.130 Awaish Kumar: Yeah. But like I, I investigated one of these like request from from you like to grant
79 00:12:54.520 ⇒ 00:12:58.080 Awaish Kumar: that like one of the form is missing. And I, when I check
80 00:12:58.711 ⇒ 00:13:04.860 Awaish Kumar: it, was available in the data and also any verified that only the date filter needed to modify
81 00:13:05.260 ⇒ 00:13:06.960 Awaish Kumar: my data was still there.
82 00:13:08.040 ⇒ 00:13:16.159 Annie Yu: I think we didn’t have June Member experience survey. There was a hidden filter back then, but there’s no filters now.
83 00:13:16.310 ⇒ 00:13:22.160 Tigran Sahakyan: Oh, I think I got the issue guys, our, it’s even not an issue. So
84 00:13:22.370 ⇒ 00:13:30.529 Tigran Sahakyan: the logic works in this way that whenever we have a submission, then only that type form appears here.
85 00:13:30.700 ⇒ 00:13:31.979 Tigran Sahakyan: That’s the logic.
86 00:13:35.390 ⇒ 00:13:40.289 Tigran Sahakyan: Because if I’m not mistaken, actually, we don’t have.
87 00:13:40.535 ⇒ 00:13:41.780 Awaish Kumar: You yes.
88 00:13:41.780 ⇒ 00:14:01.000 Tigran Sahakyan: On all of them. Right? So we can see here, for example, glutathione cool. We have some submissions, and we can where it is. Yeah, we have the glutathione here and on on the ones which. So okay, that’s cool. I will just submit test.
89 00:14:01.580 ⇒ 00:14:06.539 Tigran Sahakyan: I will do just test submissions and see if they are appearing here. And
90 00:14:06.790 ⇒ 00:14:10.969 Tigran Sahakyan: if that okay, like, we can mark this ticket done.
91 00:14:11.770 ⇒ 00:14:12.110 Awaish Kumar: Yeah.
92 00:14:12.530 ⇒ 00:14:12.950 Tigran Sahakyan: That.
93 00:14:12.950 ⇒ 00:14:16.309 Awaish Kumar: Justin, just an update like you are correct
94 00:14:16.430 ⇒ 00:14:41.689 Awaish Kumar: because this, the data we are modeling is is the form responses. So on all, all on the forms where we got some responses will appear here. If there is no response on some form, it will not, but it might be possible. It is in some other table. If you need, we can put it from there. But we haven’t done this. For the forms where there are no responses.
95 00:14:42.310 ⇒ 00:14:54.189 Tigran Sahakyan: No, I think I think that’s cool at this point. So if something is empty, we don’t need it to to have it here. If if we’ll if we’ll need that, I will let you know occasionally. So now that’s cool.
96 00:14:54.841 ⇒ 00:15:12.040 Tigran Sahakyan: Okay, and let me check other 2 tasks. Here we have. So for this one, I think we will get some updates from the email guy, Bobby. I asked him to check your last response on this
97 00:15:12.140 ⇒ 00:15:14.839 Tigran Sahakyan: and for this.
98 00:15:16.778 ⇒ 00:15:25.109 Tigran Sahakyan: can you? Just I see the last comment here Robert left Rebecca. Want us to ask about order time to delivered.
99 00:15:25.210 ⇒ 00:15:30.960 Tigran Sahakyan: How is that calculated? And why is that different from what we see in our reporting? So?
100 00:15:33.210 ⇒ 00:15:43.040 Tigran Sahakyan: so this is. This is what needs to be checked with Rebecca like, how is that calculated? And why is that different from what we see in our reporting? Right?
101 00:15:43.490 ⇒ 00:15:45.670 Tigran Sahakyan: This is what I need to check with her.
102 00:15:49.140 ⇒ 00:15:52.509 Demilade Agboola: No, actually, no, that’s for bask. So the idea is
103 00:15:53.248 ⇒ 00:16:22.669 Demilade Agboola: they have a field where they calculate the time for each order to be the average time for orders to be delivered. And that’s slightly different from how we are currently calculating it. And so the idea is like, how are they calculating their time to delivery, especially since they don’t necessarily have the full scope of delivery on their end. So we want to be just be sure, like what they’re doing to calculate that value. And why, that’s different.
104 00:16:22.860 ⇒ 00:16:25.650 Demilade Agboola: So it’s it’s more of a question for for Zack Bask.
105 00:16:26.330 ⇒ 00:16:29.050 Tigran Sahakyan: Okay, okay, cool. I get it.
106 00:16:29.620 ⇒ 00:16:31.540 Tigran Sahakyan: Okay, guys. And
107 00:16:32.760 ⇒ 00:16:45.099 Tigran Sahakyan: I have one more question. This is like, we just have a new request. But I think this is something still needs to be discussed with you. So here is the case. Like
108 00:16:45.230 ⇒ 00:16:54.760 Tigran Sahakyan: one of our guys, they are starting a new project, and they want to have the list of people
109 00:16:55.050 ⇒ 00:16:59.759 Tigran Sahakyan: who are on their 14 days
110 00:17:01.020 ⇒ 00:17:08.590 Tigran Sahakyan: after they purchased a new treatment, a new medication, for example.
111 00:17:09.030 ⇒ 00:17:17.610 Tigran Sahakyan: maybe I’m using semiclotide for for a year. But today I’m doing a purchase on Nad plus injections.
112 00:17:17.930 ⇒ 00:17:23.329 Tigran Sahakyan: So my contact details like email phone number
113 00:17:23.470 ⇒ 00:17:30.109 Tigran Sahakyan: name and product name to be added to a list whenever I hit
114 00:17:30.210 ⇒ 00:17:36.859 Tigran Sahakyan: 1, st 14 days on this product and this list
115 00:17:38.313 ⇒ 00:17:45.499 Tigran Sahakyan: to be updated like once a week and shared somewhere in slack channel. Plus
116 00:17:46.787 ⇒ 00:17:52.959 Tigran Sahakyan: need we need to consider not to have duplications.
117 00:17:55.960 ⇒ 00:18:01.189 Tigran Sahakyan: Is this something like doable for the 1st question.
118 00:18:08.110 ⇒ 00:18:15.889 Demilade Agboola: So just so we’re on the same page. Basically, it’s once the person has hit 14 days after their 1st order they need, there needs to be a list of them.
119 00:18:17.050 ⇒ 00:18:18.760 Tigran Sahakyan: Yeah. But
120 00:18:19.310 ⇒ 00:18:27.419 Tigran Sahakyan: like, we can have this list on how we are sending the daily reports, right? Something like this on weekly basis.
121 00:18:27.880 ⇒ 00:18:36.370 Tigran Sahakyan: just with the new list, like whatever has been sent like previous week. We don’t need it anymore on the current week.
122 00:18:36.610 ⇒ 00:18:42.020 Tigran Sahakyan: but in the back end we need to.
123 00:18:42.810 ⇒ 00:18:53.340 Tigran Sahakyan: I think we need to keep this list and make sure that on like every week, whenever the report is being sent, there are no any duplications
124 00:18:55.490 ⇒ 00:18:58.600 Tigran Sahakyan: with the other week’s list.
125 00:19:00.220 ⇒ 00:19:06.230 Demilade Agboola: So so basically, the idea is the people who turned who had 14,
126 00:19:06.990 ⇒ 00:19:14.060 Demilade Agboola: who on during that week, that week, maybe 14 days since they 1st bought the product effectively.
127 00:19:15.030 ⇒ 00:19:22.800 Tigran Sahakyan: Yeah, that can be like, maybe they are already in their 14, or they 17 or 21 like Max.
128 00:19:22.800 ⇒ 00:19:23.720 Demilade Agboola: Yeah, because.
129 00:19:23.720 ⇒ 00:19:28.959 Tigran Sahakyan: Because after that they will fall into the other other week’s reporting.
130 00:19:29.700 ⇒ 00:19:31.760 Demilade Agboola: Alright, and it’s for every single product.
131 00:19:35.520 ⇒ 00:19:42.620 Tigran Sahakyan: Yeah, if they, if they’re order, is 1st time on that product.
132 00:19:43.640 ⇒ 00:19:49.110 Demilade Agboola: So so 1st time. So it’s not 1st time cost. It’s not 1st time customers, but 1st product users.
133 00:19:49.110 ⇒ 00:19:50.970 Tigran Sahakyan: Yeah, exactly.
134 00:19:53.790 ⇒ 00:20:03.169 Demilade Agboola: I mean, it’s doable again. It’s all of our priorities, you know. We can’t always tackle everything at the same time. It’s just like, how high does this rank as a priority.
135 00:20:04.220 ⇒ 00:20:08.340 Tigran Sahakyan: Yeah, I know that. Just wanted for us to check like, where
136 00:20:08.510 ⇒ 00:20:21.929 Tigran Sahakyan: is this doable? And I’m going to submit the request in Monday, and Robert will put this in line. Air just want to know, like when when
137 00:20:22.200 ⇒ 00:20:31.389 Tigran Sahakyan: you will be able to evaluate this and tell us the eta on this, along with all the priorities you have now.
138 00:20:32.530 ⇒ 00:20:35.939 Robert Tseng: I’ll evaluate anything that comes in Monday within 24 h.
139 00:20:38.240 ⇒ 00:20:40.010 Tigran Sahakyan: Okay. Okay.
140 00:20:40.330 ⇒ 00:20:41.210 Tigran Sahakyan: Awesome.
141 00:20:41.700 ⇒ 00:20:46.490 Tigran Sahakyan: And yeah. Then, I’ll check with Elt
142 00:20:46.700 ⇒ 00:20:49.850 Tigran Sahakyan: and maybe Qatar to see like how
143 00:20:50.010 ⇒ 00:20:59.110 Tigran Sahakyan: high the priorities this for this request, and we’ll let you know. So I don’t know. Maybe we’ll need to rearrange the order.
144 00:20:59.890 ⇒ 00:21:02.280 Tigran Sahakyan: So, but that’s that’s later.
145 00:21:04.970 ⇒ 00:21:06.090 Tigran Sahakyan: Okay, guys,
146 00:21:07.110 ⇒ 00:21:17.039 Tigran Sahakyan: that’s it. And yeah, I will try to get info for for the other 2 remaining tickets, Zack Bask.
147 00:21:17.280 ⇒ 00:21:22.960 Tigran Sahakyan: and for the broadcast Mvp. One reporting.
148 00:21:24.710 ⇒ 00:21:29.170 Tigran Sahakyan: Is there anything you need from me to follow up with the team.
149 00:21:38.630 ⇒ 00:21:39.699 Tigran Sahakyan: Seems now.
150 00:21:45.030 ⇒ 00:21:49.439 Tigran Sahakyan: okay, guys, thank you very much. That’s it from my end.
151 00:21:52.310 ⇒ 00:21:53.259 Tigran Sahakyan: Look to.
152 00:21:53.720 ⇒ 00:21:54.450 Annie Yu: It’s.
153 00:21:55.250 ⇒ 00:21:55.790 Tigran Sahakyan: Bye.
154 00:22:18.690 ⇒ 00:22:20.280 Annie Yu: Are we staying on.
155 00:22:26.040 ⇒ 00:22:35.809 Robert Tseng: I’m not driving this meeting today. You guys think you’re done. Then we’re done. But I’m gonna go and follow up. And whatever is not done. I’m probably gonna make a fuss about it, but that’s.
156 00:22:35.810 ⇒ 00:22:40.150 Annie Yu: I I just saw 2 tickets. I’m not.
157 00:22:40.590 ⇒ 00:22:48.740 Annie Yu: I think, 3 tickets that’s on me now, and I don’t really have the context. So, Robert, if you can
158 00:22:49.570 ⇒ 00:22:55.489 Annie Yu: explain the cohort, slash revenue dashboard for exec teams.
159 00:22:59.010 ⇒ 00:23:06.339 Robert Tseng: This related to Circle I mean, we haven’t done any discovery on circle yet. I mean
160 00:23:06.880 ⇒ 00:23:14.240 Robert Tseng: oasis bringing circle data into the warehouse. He needs to gather some requirements, I mean, I would have done it, but I had to catch up and
161 00:23:14.520 ⇒ 00:23:24.380 Robert Tseng: and support on on urgent things. So you’re I mean, if anything, I’ll just have to throw you into a slack channel, and you’re after you’re gonna figure it out with with.
162 00:23:28.570 ⇒ 00:23:29.560 Annie Yu: Okay.
163 00:23:35.640 ⇒ 00:23:36.560 Robert Tseng: I’ll do that now.
164 00:23:46.390 ⇒ 00:23:46.920 Demilade Agboola: Okay.
165 00:26:32.900 ⇒ 00:26:38.510 Robert Tseng: Okay, that’s it. We don’t need to sit here for another 5 min. I’ll go over everything and anything that was not.
166 00:26:38.920 ⇒ 00:26:52.349 Robert Tseng: I mean, like, I said, all your tickets should be updated. I expect it to be. If anything is late, I’m gonna be. I’m gonna be hounding for it. It’s in slack. So yeah, this has not been a good week. I’m not happy with the way things are going. So
167 00:26:53.140 ⇒ 00:26:59.470 Robert Tseng: yeah, I I feel like I’m I’m playing playing safety too much, and people aren’t taking ownership. So
168 00:26:59.620 ⇒ 00:27:11.189 Robert Tseng: there are gonna be just times when I’m just not gonna speak during during stand up. And I still expect you guys to be able to move forward, get unblocked. There’s no excuse you have. Tbran Tron will connect you to anybody on the team.
169 00:27:12.060 ⇒ 00:27:19.420 Robert Tseng: Yeah, I don’t know what else to say. I feel like I’ve had to rescue this team 3 times this week already, so I’m not happy about that.
170 00:27:19.970 ⇒ 00:27:21.650 Robert Tseng: Alright. We’ll talk later.