Meeting Title: Robert Tseng’s Personal Meeting Room Date: 2025-05-21 Meeting participants: Annie Yu, Demilade Agboola, Robert Tseng, Awaish Kumar
WEBVTT
1 00:02:36.150 ⇒ 00:02:37.010 Demilade Agboola: Hi robots.
2 00:02:38.600 ⇒ 00:02:39.659 Robert Tseng: He didn’t want it.
3 00:02:41.390 ⇒ 00:02:42.949 Robert Tseng: What happened? You missed your flight.
4 00:02:43.210 ⇒ 00:02:45.579 Demilade Agboola: Yeah, it did so annoying.
5 00:02:46.126 ⇒ 00:02:56.440 Demilade Agboola: And I need to be back in Malta really, quickly, cause I have some things I need to to do also need to. I’m planning to move houses in Malta as well. So that is also
6 00:02:57.460 ⇒ 00:02:59.676 Demilade Agboola: a bit of a hassle
7 00:03:00.390 ⇒ 00:03:03.709 Demilade Agboola: So, unfortunately, I missed my flight, and
8 00:03:03.830 ⇒ 00:03:07.439 Demilade Agboola: I’ve had to reschedule some like house viewings and stuff. But.
9 00:03:07.440 ⇒ 00:03:09.680 Robert Tseng: Oh, man! Sorry to hear that.
10 00:03:10.610 ⇒ 00:03:17.239 Robert Tseng: I guess you were doing like a afternoon flight or something. It was. I don’t know. Traffic just bad or like what happened. How did you miss it?
11 00:03:17.914 ⇒ 00:03:24.130 Demilade Agboola: A combination of like traffic. My glasses broke trying to fix that and also.
12 00:03:24.130 ⇒ 00:03:24.650 Robert Tseng: Oh!
13 00:03:24.940 ⇒ 00:03:29.130 Demilade Agboola: When I got to the airport there was like, because I tried to check in online, I couldn’t.
14 00:03:29.280 ⇒ 00:03:36.229 Demilade Agboola: Then I try to check in with the self help like self service check in, and it goes. You need to see an agent.
15 00:03:36.929 ⇒ 00:03:41.349 Demilade Agboola: So I go see like a queue for the agent, and there’s traffic for that as well.
16 00:03:42.205 ⇒ 00:03:48.489 Demilade Agboola: So by the time I finally got there they were like, it’s too late to be able to check in your bag.
17 00:03:48.730 ⇒ 00:03:51.880 Demilade Agboola: But I had. I had 3 bags, basically.
18 00:03:51.880 ⇒ 00:03:52.529 Robert Tseng: Oh, man!
19 00:03:52.570 ⇒ 00:03:59.890 Demilade Agboola: One back for check in 2, for, like taken on board, so I couldn’t do that so they’ll they were like they would rebook me
20 00:04:00.568 ⇒ 00:04:12.120 Demilade Agboola: the earliest flight with their partner, Airlines, Delta’s partner. Airlines, was on the 20 second, and they said, It will cost me 800 for that.
21 00:04:12.410 ⇒ 00:04:13.210 Robert Tseng: Wow!
22 00:04:13.210 ⇒ 00:04:18.829 Demilade Agboola: So I had to find another like airline. So this is Sky Scanner found another airline
23 00:04:18.940 ⇒ 00:04:21.950 Demilade Agboola: so that would leave tomorrow at 8 Am. City
24 00:04:22.805 ⇒ 00:04:25.480 Demilade Agboola: that was like $800
25 00:04:25.690 ⇒ 00:04:36.099 Demilade Agboola: definitely cheaper than 1,800. But still, you know, an annoying thing. But I would decided to reach out to the reservation team, Delta’s reservation team, and they would refund
26 00:04:36.430 ⇒ 00:04:42.100 Demilade Agboola: partially, and they’ll figure out how much is left. I didn’t refund me, so I guess.
27 00:04:44.070 ⇒ 00:04:48.069 Robert Tseng: Yeah, I mean that that sounds rough. Is this still the same itinerary.
28 00:04:48.750 ⇒ 00:04:53.939 Demilade Agboola: No so this is a different itinerary. So I fly from Minnesota to
29 00:04:54.160 ⇒ 00:05:03.570 Demilade Agboola: New York. The Newark airport, then from Newark to Copenhagen, and from Copenhagen to Malta.
30 00:05:03.840 ⇒ 00:05:04.710 Robert Tseng: Okay.
31 00:05:04.710 ⇒ 00:05:08.580 Demilade Agboola: Yeah, but before it was, it was Minnesota to Paris, Paris, to Rome, Rome.
32 00:05:08.580 ⇒ 00:05:09.180 Robert Tseng: Right.
33 00:05:09.840 ⇒ 00:05:11.470 Demilade Agboola: And Malta, so.
34 00:05:11.470 ⇒ 00:05:15.369 Robert Tseng: How how long are you gonna be in New York? Is it just a short layover.
35 00:05:15.520 ⇒ 00:05:17.939 Demilade Agboola: Yeah, I believe so shortly. I think it’s like an hour and a half.
36 00:05:18.190 ⇒ 00:05:27.410 Robert Tseng: Oh, okay, okay, I was. Gonna say, if it was longer than you know, I’ll come. I’ll come pick you up. We get a deal with something. But yeah.
37 00:05:28.230 ⇒ 00:05:29.770 Demilade Agboola: I believe it’s the short one.
38 00:05:29.770 ⇒ 00:05:30.420 Robert Tseng: Yeah.
39 00:05:30.930 ⇒ 00:05:31.930 Robert Tseng: Okay.
40 00:05:32.370 ⇒ 00:05:40.890 Robert Tseng: man, yeah. Travel traveling it’s a lot of things out of your control. Oh, yeah, it’s a good reminder for me. I I gotta get to the airport early on on Friday. Then.
41 00:05:41.410 ⇒ 00:05:43.693 Demilade Agboola: You? Should I advice that you do.
42 00:05:44.190 ⇒ 00:05:49.509 Robert Tseng: Yeah, I’m just gonna add, I’m just gonna get there 2 h earlier than I was planning to.
43 00:05:50.003 ⇒ 00:05:52.560 Demilade Agboola: Wait what you plan to get there an hour before the flight.
44 00:05:53.050 ⇒ 00:06:07.759 Robert Tseng: Well, it’s an international flight. I you know my my rule of thumb is 45 min, if it’s domestic or hour and a half, if it’s international. But I think I’ll probably do like at least at least 2 h for international, probably closer to 3.
45 00:06:08.200 ⇒ 00:06:11.429 Demilade Agboola: Yeah, yeah, that that’s very helpful. That’s very helpful.
46 00:06:11.430 ⇒ 00:06:15.573 Robert Tseng: Yeah, alright. Well, hey, hey, Daddy Eddie? Thanks. Thanks for joining.
47 00:06:16.800 ⇒ 00:06:22.100 Robert Tseng: yeah, I guess we’ll we’ll we’ll jump into it. I think
48 00:06:23.570 ⇒ 00:06:29.059 Robert Tseng: So a few things I want to kind of talk about high level. So I think
49 00:06:29.540 ⇒ 00:06:36.549 Robert Tseng: yeah, we’ll we’ll catch up on things that are already moving. And then, yeah, I think dam lot of you’re still waiting on something from
50 00:06:37.200 ⇒ 00:06:41.289 Robert Tseng: from from bask, which I kind of nudged on today.
51 00:06:41.520 ⇒ 00:06:45.080 Robert Tseng: Annie, I think Josh is like kind of wanting
52 00:06:45.640 ⇒ 00:06:53.550 Robert Tseng: some more stuff on the roadmap to support Cutter, and Joanna tried to get that conversation going when you reached out yesterday and
53 00:06:53.946 ⇒ 00:07:12.450 Robert Tseng: or when Joanna reached out, tried to put you in contact with her. So we’ll talk a bit about that, and then a waste, I think regarding the the tagging stuff. I was looking into it. Maybe if we end early, like you can, if you could stay on, we’ll we’ll just kind of try to talk through some of it a bit more more before we we go back to Sebastian
54 00:07:16.280 ⇒ 00:07:24.530 Robert Tseng: cool. So yeah, okay, let’s let’s just let’s go into that. So yeah, they go ahead.
55 00:07:24.530 ⇒ 00:07:30.089 Demilade Agboola: Before we into task. I just want to talk about quick wins. So like one of the things I mentioned was Rebecca
56 00:07:30.270 ⇒ 00:07:48.219 Demilade Agboola: in as much as we’re like building new things going forward. I think we should also ensure that we’re enabling them to like make decisions of them, because we’re looking at the dashboard, and she was a bit confused about the personalized dashboard and said, the numbers look wrong. And now, looking into it, and then we discovered that, like she had made an assumption that both when
57 00:07:48.881 ⇒ 00:07:54.098 Demilade Agboola: had, like 300 plus should have 300 plus new sema
58 00:07:55.564 ⇒ 00:08:23.319 Demilade Agboola: personalized plans, and in the month of May. But it turned out that, like no one is actually handling other medications beyond Sema, and she thought that they weren’t so like she was using the wrong number. And so now she was actually needs to ring up both wind, to be able to like, push them and nudge them to, you know. Get those, not Sema numbers up so like just that sort of thing where like, it’s great to be able to build more stuff, but just enabling them and just allowing them to see that, like what we’re doing
59 00:08:23.450 ⇒ 00:08:40.730 Demilade Agboola: can be used now and has some utility now, and also with the for Josh dashboard. I’ve been able to make a split for nad injections and led patches, so it’s more in line with what they expect, and so they can also use that for whatever analysis they want to do as well.
60 00:08:41.549 ⇒ 00:08:50.299 Robert Tseng: Great. Yeah, no, I I saw that you’ve been making like pushing a lot of Prs making some model changes here and there. Yeah, no, I think this is great, like we don’t always need.
61 00:08:50.519 ⇒ 00:09:02.295 Robert Tseng: I mean, I don’t even think they can manage having that many more dashboards like we’re already having, you know, trouble getting adoption on the existing ones. But no, that that booth with example, is really good, I think.
62 00:09:03.349 ⇒ 00:09:20.582 Robert Tseng: yeah, hopefully, I’ll I’ll I’ll jot it down. I want to like. Keep a record of the wins that we’ve made. So that, like, you know, when folks are talking about like, oh, what are we doing beyond kind of like building these reports like, I think this is just good good for when we’re talking about from account management perspective
63 00:09:20.979 ⇒ 00:09:28.669 Robert Tseng: and showing where where we’re doing more advisory and not just just doing like, kind of yeah, not not just building new things.
64 00:09:29.343 ⇒ 00:09:35.709 Robert Tseng: I wonder if that’s related to? I shouted out Annie earlier this morning, because I saw Rebecca was kind of using
65 00:09:35.829 ⇒ 00:09:36.519 Robert Tseng: the
66 00:09:38.009 ⇒ 00:09:59.859 Robert Tseng: patient count percentage like kind of chart and sharing that with leadership. Just good. Because I think this is like the target. That they, you know, they want to see 80% of patients are personalized plans. I I like that. She’s, you know, sharing a screenshot of this chart and getting people more involved in looking looking at that looking at that data regularly.
67 00:10:00.178 ⇒ 00:10:11.339 Robert Tseng: I wonder if the booth, when thing will will also like change, will will impact that, or if it’s a separate issue. But yeah, I think overall, we’re definitely seeing seeing better better adoption.
68 00:10:14.590 ⇒ 00:10:24.319 Demilade Agboola: Yeah, also, just like to add that like, yeah, if if we build our stuff, I think maybe a week or 2 after having like a sync with the stakeholders might be useful.
69 00:10:24.650 ⇒ 00:10:29.670 Demilade Agboola: because if they have data quality, like, I think she had reservations because of data quality.
70 00:10:29.870 ⇒ 00:10:34.699 Demilade Agboola: yeah, if he has a reservation. She’s not gonna use it a dashboard she doesn’t really trust.
71 00:10:34.990 ⇒ 00:10:38.899 Demilade Agboola: So just being able to go through her, we look through the data
72 00:10:39.525 ⇒ 00:10:45.359 Demilade Agboola: on her end of things, and she said, she’s like saying that. Oh, no, but actually does way more than just Sema
73 00:10:46.324 ⇒ 00:10:55.730 Demilade Agboola: and so just building that trust is probably just plays a role into her being able to go. Hey? Actually, this is a good way to track our progress.
74 00:10:56.401 ⇒ 00:11:00.829 Demilade Agboola: Yeah. So just being able to like inspire confidence is sort of kind of what I’m speaking to.
75 00:11:01.360 ⇒ 00:11:02.090 Robert Tseng: Got it.
76 00:11:02.110 ⇒ 00:11:30.840 Robert Tseng: Yeah, I know that’s totally fair, I think. We should probably do that check in with everyone across all the dashboards. I mean we, I think, for the executive or the 4 Josh reports like they’re looking at it every day and telling us feedback. But I’m thinking about the marketing, dash the product drill down like some of the other dashboards that we haven’t like heard from the users in a while, so I’ll I’ll I’ll take that to go and try to set up some of those those meetings hopefully. This is something that you guys can do next next week, while I’m while I’m out, so
77 00:11:30.840 ⇒ 00:11:34.300 Robert Tseng: just kind of I’ll probably look to to schedule schedule that next week.
78 00:11:36.810 ⇒ 00:11:37.630 Demilade Agboola: Sounds good.
79 00:11:38.690 ⇒ 00:11:46.409 Robert Tseng: Cool. Yeah, I guess. Yeah, I just didn’t wanna just wrap up like anything else as outstanding for you that you wanted to talk about.
80 00:11:49.120 ⇒ 00:11:58.839 Demilade Agboola: I have some changes to make for the ceremony. And so to be 1st one of the things I’m doing. I’m not actually using tickets for them, because, like they, they kind of like request
81 00:11:59.650 ⇒ 00:12:11.069 Demilade Agboola: kind of responding to them. So then, is that for our dashboard, and how we’re splitting sermoline. There’s a prince and injections, and we’re not splitting them by that.
82 00:12:11.070 ⇒ 00:12:11.650 Robert Tseng: Yeah.
83 00:12:11.650 ⇒ 00:12:16.470 Demilade Agboola: I’m trying to work on that to split then, also.
84 00:12:17.180 ⇒ 00:12:22.299 Demilade Agboola: I I’m creating the modeling process for
85 00:12:22.470 ⇒ 00:12:32.350 Demilade Agboola: the file size. She’s rebecca, still filling out the data. So that’s the work in progress, however, based off our call yesterday, which is, I attached the loom.
86 00:12:33.051 ⇒ 00:12:38.170 Demilade Agboola: I am going to start creating a model that should account for like how things should work.
87 00:12:38.808 ⇒ 00:12:44.250 Demilade Agboola: And then, once that is in progress, it would be a function of
88 00:12:44.785 ⇒ 00:12:49.349 Demilade Agboola: Rebecca, filling out all the data so that we can have, you know, way, more data.
89 00:12:49.530 ⇒ 00:12:50.490 Robert Tseng: Okay.
90 00:12:50.600 ⇒ 00:12:57.679 Demilade Agboola: Yeah. But that’s kind of like what my tasks like, my, my code, I’m trying to get done today or like work on today.
91 00:12:58.750 ⇒ 00:13:03.370 Robert Tseng: Okay, sounds good. And then I know you haven’t gotten treatment. Id. So I know you’re waiting on that.
92 00:13:04.060 ⇒ 00:13:08.970 Demilade Agboola: Yeah. Yeah. So once that once that comes in, I think that’ll be a different like, just push that task forward.
93 00:13:09.760 ⇒ 00:13:23.179 Robert Tseng: Okay, cool. I know there’s 1 more thing that was in cycle we’re trying to think about like, you know, or error order statuses and stuff we talked about with Rob a bit on like kind of order updated events. And I know we never really looked into it. But
94 00:13:23.641 ⇒ 00:13:30.680 Robert Tseng: yeah, like, I think this was, yeah, I it’s not. It’s not as urgent as things you’re working on so. But that was the other.
95 00:13:30.980 ⇒ 00:13:37.209 Robert Tseng: You know, through the other investigation that we were. We were going to start this week, but we didn’t end up starting it.
96 00:13:38.810 ⇒ 00:13:46.470 Demilade Agboola: Yeah, I could definitely look into that. I I don’t think it’s as high priority. But I can definitely push Rob. I’m just trying to see
97 00:13:48.290 ⇒ 00:13:51.720 Demilade Agboola: what other statuses exist, and if there’s any way to like
98 00:13:52.010 ⇒ 00:13:55.779 Demilade Agboola: like, it’s something I can push passively. But you know, on the side.
99 00:13:55.780 ⇒ 00:14:23.919 Robert Tseng: Yeah, yeah, it’s just wanting you to just get a handle of like, how how that works or we’re missing. You know, any other intermediary order statuses that we could be adding in, because, you know, Rebecca kind of mentioned some stuff about like errors from doctors, and you know, when when I was asking her to map out like the order lifecycle from her perspective last time. It just didn’t seem like we had everything that she was thought that we would be tracking so I think we were just trying to fill in the gaps there.
100 00:14:26.160 ⇒ 00:14:26.810 Demilade Agboola: Sounds good.
101 00:14:27.320 ⇒ 00:14:32.929 Robert Tseng: Yeah. Okay, alright. Let’s move on to Annie. I guess anything that you wanna kind of mention.
102 00:14:34.575 ⇒ 00:14:50.690 Annie Yu: Yeah. So the Ltv model always already built something in the staging, and I reviewed it and looks in line with what’s expected. So I think that once that’s in production, I can start, build up
103 00:14:50.850 ⇒ 00:14:59.677 Annie Yu: that chart. And then I do. I did add that product, drill down, dash
104 00:15:00.650 ⇒ 00:15:10.629 Annie Yu: ticket based on what Joanna shared yesterday, and I honestly think she was pretty clear in her message. So I think
105 00:15:13.460 ⇒ 00:15:14.550 Annie Yu: I can
106 00:15:15.040 ⇒ 00:15:37.759 Annie Yu: tweak something there about the product sequences. But there’s 1 thing that she mentioned that’s category level view. And I think I know what she was saying. And I’m just gonna follow up on the question. And this is maybe a question to our team like, do we have a usable kind of product to category mapping
107 00:15:45.110 ⇒ 00:15:49.029 Annie Yu: mention an example like she.
108 00:15:49.550 ⇒ 00:15:50.450 Annie Yu: Let’s see.
109 00:15:50.450 ⇒ 00:15:53.239 Demilade Agboola: So when you say category mapping you, you mean like weight loss.
110 00:15:53.840 ⇒ 00:16:01.910 Annie Yu: Yeah, yeah, and like, hair growth for men, that’s 1 category. And there would be multiple products within that category.
111 00:16:03.520 ⇒ 00:16:05.020 Demilade Agboola: I believe they
112 00:16:05.270 ⇒ 00:16:12.189 Demilade Agboola: I know I’ve seen it somewhere. I’m not sure if we’re ingesting it, but I know I have seen like a sheet, where that sort of information is contained.
113 00:16:12.380 ⇒ 00:16:12.820 Robert Tseng: Yeah.
114 00:16:13.072 ⇒ 00:16:18.370 Demilade Agboola: So I would need to be. I will need to look and be sure if we’re ingesting that sort of data.
115 00:16:19.127 ⇒ 00:16:25.520 Demilade Agboola: And if we are, then yes, we can put it together. If not, we’ll just kind of have to ingest it 1st before
116 00:16:25.680 ⇒ 00:16:29.000 Demilade Agboola: being able to map, to look for other categories.
117 00:16:29.880 ⇒ 00:16:38.080 Annie Yu: Okay. Okay? So yeah, that’s 1 part of the kind of the request it just want to see like, category, wide trends.
118 00:16:38.470 ⇒ 00:16:39.870 Annie Yu: within.
119 00:16:40.250 ⇒ 00:16:53.359 Annie Yu: and and be able to see the products within each category in one place. And then the second part would be kind of seeing the product sequences and like cross product adoption.
120 00:16:53.925 ⇒ 00:17:00.339 Annie Yu: So I also saw. Josh said it would be great to have like a cross sale heat map, and I think
121 00:17:00.790 ⇒ 00:17:07.510 Annie Yu: I I believe that’s something I can do with our current model. I can just do like a self join
122 00:17:09.760 ⇒ 00:17:14.190 Annie Yu: But yeah, that’s where I can start exploring, but I think
123 00:17:14.520 ⇒ 00:17:19.079 Annie Yu: now like thinking on it. I think I’ll still grab some time with Joanna.
124 00:17:19.359 ⇒ 00:17:20.949 Annie Yu: It’s probably a good idea.
125 00:17:21.950 ⇒ 00:17:27.769 Robert Tseng: Okay, yeah, she’s based. You know, pacific time. She’s based in. La. So I think you should be able to easily grab time with her.
126 00:17:28.720 ⇒ 00:17:32.540 Annie Yu: Your role versus cutter.
127 00:17:32.710 ⇒ 00:17:41.029 Robert Tseng: Yeah. So Cutter leads product. And then Joanna is like a product manager under him. She only focuses on some more products.
128 00:17:41.379 ⇒ 00:17:50.619 Robert Tseng: I guess now she may be expanding into other things as well, because she helped launch some of the the new, some more products. But yeah, you can just think of them both as camps, pretty much.
129 00:17:52.460 ⇒ 00:18:03.009 Annie Yu: Yeah, yeah. So I think I just have to think through how to visualize. I guess the product progressions. So I know, I think I’ll connect with her because I think it.
130 00:18:04.140 ⇒ 00:18:07.320 Annie Yu: Yeah, it’d be good to know focus first.st
131 00:18:07.320 ⇒ 00:18:15.530 Robert Tseng: Something else that might be helpful. Question, Mark.
132 00:18:15.730 ⇒ 00:18:17.020 Robert Tseng: Let me see.
133 00:18:20.556 ⇒ 00:18:23.009 Robert Tseng: Oh, shoot! I thought I had it here.
134 00:18:24.640 ⇒ 00:18:25.400 Robert Tseng: Hi!
135 00:18:25.850 ⇒ 00:18:28.920 Robert Tseng: One second! Let me see if I can find it.
136 00:18:33.440 ⇒ 00:18:35.219 Robert Tseng: And okay.
137 00:18:36.340 ⇒ 00:18:58.019 Robert Tseng: so yeah, I guess this is, I can share this with you, Annie. But like I had pitched this to. I haven’t pitched this since end of February. I push something like this to the product team, for when it was just cutter, and I was like cause. I feel like they have their own idea of, like how they launch products. It’s not really
138 00:19:00.190 ⇒ 00:19:18.770 Robert Tseng: right. I think there’s multiple funnels that we that when when people are talking us talking to us? Okay, let me just like my mental model. Is this so like on the order journey side, right. There’s like a funnel with different stages where orders go through different stages. Right? And that’s pretty straightforward. That’s just event based.
139 00:19:20.140 ⇒ 00:19:25.659 Robert Tseng: Like, like, yeah, those are just events that fire in sequence. You know that all comes from vast
140 00:19:26.439 ⇒ 00:19:42.300 Robert Tseng: so yeah, as long as we have the level, as long as we are able to track those steps. Every step has an event tied to it. We have the timestamp. Obviously we could stitch together like that that journey report. Oh, that’s kind of what you did with the order journey. Report
141 00:19:43.540 ⇒ 00:20:00.409 Robert Tseng: on the marketing side with intake and like what? What folks go through. And answering the questionnaire. That’s like another set of funnels. That’s also event based. But it’s really tied to like, you know, selecting form responses and like going through this whole sequence in order to get to check out.
142 00:20:01.010 ⇒ 00:20:13.140 Robert Tseng: And so, like marketing and Ops, they they think about funnels or journeys that way. But then the product team. They don’t think about journeys in that way, or like it’s not as straightforward like, actually like
143 00:20:13.310 ⇒ 00:20:23.750 Robert Tseng: what they’re doing. A lot of it is not tracked. And so I could come up with this template before to try to like, give them a better sense, and like kind of nudge them towards like tracking
144 00:20:23.780 ⇒ 00:20:44.530 Robert Tseng: like, what are the different stages that go into a product launch? And even if it’s not as granular as being able to do event tracking to get more organized around like, Hey, you have this product, this category? Like, yeah, if it’s already live like, we have some basic sales and volume data but like, really, this was really built so that I could tell Cutter like.
145 00:20:44.530 ⇒ 00:20:54.240 Robert Tseng: Look, I want your team to just like give us like a pulse check on like what phases you’re in and like kind of working with him to try to like, get more organized around this
146 00:20:54.250 ⇒ 00:21:03.470 Robert Tseng: because it feels like they just launch products like, I don’t really know how it works honestly. And and they don’t. They don’t really tell us until they’re like about to launch
147 00:21:03.510 ⇒ 00:21:33.500 Robert Tseng: it launches, and then we like have to go and like, figure figure stuff out. And then even the request here, like patient journey across product categories like, yeah, a lot of it is purchase journey. But the whole, my, my point is that, like the product development, like process, is very like, not like it. It’s kind of a black box like I don’t really understand it. So I had put together this this product tracker template thing for them before. They never bought into it, and like obviously didn’t go with it.
148 00:21:33.590 ⇒ 00:21:50.419 Robert Tseng: I wonder if this is something that you I mean? Do you see what I was trying to do here? And do you feel like it would be helpful and bringing to a conversation with them, to get yourself more organized around like how we could be supporting them like more holistically.
149 00:21:54.280 ⇒ 00:22:03.789 Annie Yu: So this spreadsheet is more focused on like the lounge.
150 00:22:04.990 ⇒ 00:22:08.760 Robert Tseng: Yeah, more for more focus on launch. Like.
151 00:22:08.880 ⇒ 00:22:36.789 Robert Tseng: obviously, they’re developing a lot of products. And like, we don’t know what all those are like this is, I’m trying to like, get us involved earlier in the product development cycle. I guess. Rather, I mean, these phases are just kind of arbitrary, like I kind of came up with them. Obviously I don’t know if this is how they measure it, but if I were to put it in this framework like, I feel like they don’t tell us anything until something’s about to go live like online. And then like, then we’re just like.
152 00:22:37.540 ⇒ 00:22:57.029 Robert Tseng: then then we then we just do stuff post launch. But if you know, I I’d like us to be, you know, open the doors and get involved even earlier in this process. Like, I, I think there are a lot of creative like analytics, things that we could be doing as they’re researching and developing these products.
153 00:23:00.360 ⇒ 00:23:22.910 Robert Tseng: yeah, that like, I don’t. It’s it’s just I’m just thinking about like the the data product partnership more broadly and like what this relationship will look like, like. I don’t want them to just be asking us, you know, reporting requests. And so I’m I’m thinking about, like, what is the future of our team working with the product team look like like I I had that in mind when I built this.
154 00:23:23.740 ⇒ 00:23:33.266 Annie Yu: Okay, i i i do think this is kind of a separate kind of a separate
155 00:23:34.190 ⇒ 00:23:47.519 Annie Yu: topic. But I think my thinking now is, I can go in because it’s gonna be my 1st time meeting Joanna. I can ask a bunch of questions, and I think I can kind of like start from asking questions. If.
156 00:23:48.090 ⇒ 00:23:50.918 Annie Yu: whenever, like, there’s a product launch,
157 00:23:52.350 ⇒ 00:23:56.660 Annie Yu: what’s what’s the best way for us to know, and then kind of get ahead.
158 00:23:57.690 ⇒ 00:24:17.590 Robert Tseng: Sure. Yeah, I mean, obviously be tactical and kind of figuring out what she wants to, specifically. And yeah, in the back of your mind, you’re like getting context on, like, what is what is their product development process like? And like, I mean, I have ideas for where we can go and be involved. But it’d be, you know, if if you’re that you’re doing the discovery as well as you’re as you’re getting to work with her.
159 00:24:18.310 ⇒ 00:24:24.299 Annie Yu: Yeah, okay, and it’s fine to just meet with her without cutter. Is that correct?
160 00:24:24.300 ⇒ 00:24:28.629 Robert Tseng: Yeah, that’s fine. If she wants to bring in Cutter, she can. But I think you can just work with her.
161 00:24:28.800 ⇒ 00:24:32.969 Robert Tseng: She’s relatively new, though, so she may just she may end up asking about her anyway.
162 00:24:33.640 ⇒ 00:24:34.600 Annie Yu: Yeah, yeah.
163 00:24:34.900 ⇒ 00:24:45.890 Robert Tseng: Okay, cool. Alright. I know this is kind of abstract, but I just wanted to give you like some context on, like what I had thinking what I had already been thinking about with the product team, that we just haven’t really done anything in a while.
164 00:24:46.950 ⇒ 00:24:51.069 Annie Yu: Did they ever share anything? I guess they’re
165 00:24:51.250 ⇒ 00:24:54.530 Annie Yu: like deck, to us, or, not really.
166 00:24:55.170 ⇒ 00:24:56.199 Robert Tseng: Their deck.
167 00:24:56.200 ⇒ 00:25:04.140 Annie Yu: Like around, like, maybe, like a product or just things they they use in their internal meetings.
168 00:25:04.763 ⇒ 00:25:15.740 Robert Tseng: They’re kind of all over the place to be honest. Yeah, this one I might show you I can try to share this with you, or I’ll just duplicate it. Can I share this?
169 00:25:16.230 ⇒ 00:25:17.780 Robert Tseng: Sure? Sure, sure! Sure!
170 00:25:20.160 ⇒ 00:25:26.150 Robert Tseng: I believe that everybody is subscribed to the Eden.
171 00:25:27.930 ⇒ 00:25:28.660 Annie Yu: Yeah.
172 00:25:29.260 ⇒ 00:25:38.150 Robert Tseng: Great forge email. So yeah, I think this is all they have. This is, this is all they use to talk to tell us about like product launches. So
173 00:25:38.650 ⇒ 00:25:42.240 Robert Tseng: yeah, like that. This, this is, this is all we know about what’s coming.
174 00:25:43.580 ⇒ 00:25:44.370 Annie Yu: Okay.
175 00:25:44.590 ⇒ 00:25:45.430 Annie Yu: Yeah.
176 00:25:46.830 ⇒ 00:25:54.460 Robert Tseng: So you could. Yeah, you can look at this. And and you can reference this when you’re talking to Joanna. But yeah, these are all the things that they’re they’re working on right now.
177 00:25:55.050 ⇒ 00:25:56.779 Annie Yu: Yeah, got it.
178 00:25:58.418 ⇒ 00:26:14.311 Annie Yu: And one more thing is about the Ltb kind of predictive model I yesterday it took me a while to like set up. I was using like, dripter notebook and how to like, get access to the bigquery table which I
179 00:26:14.990 ⇒ 00:26:17.959 Annie Yu: I figure it out. But yeah, okay.
180 00:26:17.960 ⇒ 00:26:23.339 Robert Tseng: Oh, yeah, you you can run python notebooks out of big word. So you don’t even need to use. But I guess if you’re.
181 00:26:26.370 ⇒ 00:26:32.990 Annie Yu: Yeah, I I prefer to do it in like Vs code. I’m doing it like in our Github repo. Now. So.
182 00:26:32.990 ⇒ 00:26:33.740 Robert Tseng: Okay. Okay.
183 00:26:34.030 ⇒ 00:26:46.800 Annie Yu: I probably will do it from there. But also one question, though, is that is, that like a I guess, a less of a priority compared to like the product, dash right.
184 00:26:48.909 ⇒ 00:26:51.549 Robert Tseng: Yeah. The product dash probably comes first.st
185 00:26:51.550 ⇒ 00:26:56.110 Annie Yu: We? Okay? Cause we’re building out that Otb, heat map.
186 00:26:56.450 ⇒ 00:27:03.589 Robert Tseng: Yeah, that’s already gonna be a good short term solution for them. The predictive thing is more of the medium term. Like, I think.
187 00:27:03.690 ⇒ 00:27:10.619 Robert Tseng: yeah, I mean, it’s we’re gonna keep making progress on it. But I guess I would say the product requests emergent.
188 00:27:10.620 ⇒ 00:27:11.930 Annie Yu: Yeah, that makes sense.
189 00:27:11.930 ⇒ 00:27:12.500 Robert Tseng: Okay.
190 00:27:16.340 ⇒ 00:27:17.806 Robert Tseng: okay, cool.
191 00:27:18.840 ⇒ 00:27:24.249 Robert Tseng: yeah. If nothing else. Like. I think, yeah, wish wanna spend some time with you, I guess.
192 00:27:24.730 ⇒ 00:27:34.589 Robert Tseng: Yeah, I I mean Annie and Denmark. You guys can drop if you want. Otherwise maybe you can. You can lurk. I don’t. I don’t mind. And we should probably just talk a bit about the the tracking stuff.
193 00:27:38.330 ⇒ 00:27:40.680 Demilade Agboola: Yeah, I think I’ll drop if I’m not needed.
194 00:27:40.980 ⇒ 00:27:41.660 Robert Tseng: Okay.
195 00:27:42.740 ⇒ 00:27:44.549 Demilade Agboola: Alright! Thank you. Bye.
196 00:27:44.550 ⇒ 00:27:45.720 Robert Tseng: Yep. See? Ya.
197 00:27:48.440 ⇒ 00:27:52.700 Robert Tseng: yeah. Wish. Is there anything you wanted to talk about 1st before I get into it?
198 00:27:55.002 ⇒ 00:28:06.379 Awaish Kumar: I don’t have anything specific, but I try to. Where like I visited the Gtm. And I have been looking get like how it is it works.
199 00:28:07.020 ⇒ 00:28:20.889 Awaish Kumar: And I had talked to also about new events we are adding. So yesterday we had a sync as well. And after all, that what I understood was like in the Gtm
200 00:28:22.255 ⇒ 00:28:29.710 Awaish Kumar: basically kind of it basically is connected with our website. And it deploys any change we make.
201 00:28:30.533 ⇒ 00:28:36.589 Awaish Kumar: Then it’s going to deploy the website again to make that change on the website.
202 00:28:36.740 ⇒ 00:28:43.680 Awaish Kumar: So for that, like it, it is directly connected with the structure of the website that
203 00:28:44.292 ⇒ 00:28:48.320 Awaish Kumar: they are using for this e-commerce like to sell.
204 00:28:48.700 ⇒ 00:28:51.230 Awaish Kumar: or for the questionnaire, or anything right.
205 00:28:51.520 ⇒ 00:28:51.900 Robert Tseng: Yeah.
206 00:28:51.900 ⇒ 00:28:52.790 Awaish Kumar: Basically
207 00:28:53.820 ⇒ 00:29:08.710 Awaish Kumar: any. So any like, if you start anything like a questionnaire, fill out anything, there’s some buttons behind it. And I have to understand the structure of the website to see like what exactly they click there.
208 00:29:08.850 ⇒ 00:29:12.480 Awaish Kumar: And after clicking on that button
209 00:29:12.760 ⇒ 00:29:16.660 Awaish Kumar: we can then capture in the Gtm. That okay.
210 00:29:17.100 ⇒ 00:29:22.389 Awaish Kumar: let’s capture a click of this button with some id, and then
211 00:29:22.530 ⇒ 00:29:26.870 Awaish Kumar: what is available there at that time and then move that to the
212 00:29:29.600 ⇒ 00:29:32.620 Awaish Kumar: basically, as an event event to the tier 4.
213 00:29:35.840 ⇒ 00:29:41.340 Robert Tseng: Yeah. So I mean the just to fill in some of the other blanks. So yeah, I mean this.
214 00:29:42.720 ⇒ 00:29:47.019 Robert Tseng: the Gtm environment that was set up. It’s it’s kind of crazy they have, like
215 00:29:47.240 ⇒ 00:29:53.227 Robert Tseng: hundreds of tags like it’s like, doesn’t make any sense to me like why they have so many things going on here.
216 00:29:53.670 ⇒ 00:30:00.890 Robert Tseng: yeah, I think the the CTO is basically at a point where he’s like, we’re not gonna remove anything, because
217 00:30:01.000 ⇒ 00:30:08.640 Robert Tseng: when we remove stuff like it ends up kind of like messing, messing up, tracking for others. So we’re only allowed to add
218 00:30:08.910 ⇒ 00:30:13.929 Robert Tseng: right now. So we add new things. We put it into preview, and then we can look at it from there.
219 00:30:14.586 ⇒ 00:30:32.950 Robert Tseng: Yeah, from this, from this perspective, there’s sec segment. There’s a few segment tags that are filing here. Right? So we have page view. Yeah, we can like test stuff like this where we’re able to get the questionnaire. And we should we already do this? We already get question, title and and stuff like that which, if you notice on
220 00:30:33.180 ⇒ 00:30:37.780 Robert Tseng: in the console when you’re like logging things. And you’re clicking around
221 00:30:38.526 ⇒ 00:30:45.440 Robert Tseng: bask already. Pushes this like massive object that just like has a bunch of stuff in there.
222 00:30:50.930 ⇒ 00:31:06.539 Robert Tseng: yeah. And then you’re just like selecting the parameters that you want. And you’re and and that’s basically what gets passed this into segment. Right? So I mean, what we don’t have is, we don’t have answer. We have question number. We have like, we’re not able to grab. Answer right now. And so
223 00:31:06.690 ⇒ 00:31:35.779 Robert Tseng: I I think this is just a really a matter of like figuring out our what like a couple of tags that we want to add right? So that’s kind of what I have here question or page view the stuff it’s already there. The trigger and tag fields like, Yeah, I think there’s some more parameters that we want to pull out, so I had previously shared like a full payload of what is actually in here, and these were all the different parameters that I guess the Cro team was asking for.
224 00:31:35.860 ⇒ 00:31:40.400 Robert Tseng: So it’s I think it’s a matter of like enriching what is already
225 00:31:40.510 ⇒ 00:32:05.540 Robert Tseng: in here by like adding more Yeah, properties here. I don’t think we have to really touch buttons, really. So yeah, just adding more to kind of fill this out. And then, yeah, I mean, I guess I haven’t tested this. What happens if I push these? I think this is already. It’s already in the data layer, and then the we need to just be able to get like the the question response as as well. So
226 00:32:06.280 ⇒ 00:32:09.170 Robert Tseng: anyway, like, I, I things, yeah, yeah, go ahead.
227 00:32:10.170 ⇒ 00:32:16.230 Awaish Kumar: Yeah, but that’s what I’m saying. Like, you showed me a Gtm event page view, basically
228 00:32:17.760 ⇒ 00:32:28.459 Awaish Kumar: like what that page view is going to correct something right? But what that page view event is basically like, where, when it is going to be triggered or
229 00:32:29.070 ⇒ 00:32:34.619 Awaish Kumar: when will it to start getting like on what page I don’t know. Like like.
230 00:32:35.650 ⇒ 00:32:43.679 Awaish Kumar: I don’t know like this. If you you showed this on the Gtm. It, says Page View, and then it’s correct. Some data, right?
231 00:32:44.270 ⇒ 00:32:44.920 Robert Tseng: Yeah.
232 00:32:46.080 ⇒ 00:32:49.710 Awaish Kumar: What that page view, what? What that page is. Basically
233 00:32:51.810 ⇒ 00:33:04.070 Awaish Kumar: I I don’t know. Like, if if somebody doesn’t tell me right, that page view means we have a questionnaire view. We have questions like, what view is is that
234 00:33:06.420 ⇒ 00:33:09.489 Awaish Kumar: like on the top, it says page viewed.
235 00:33:09.660 ⇒ 00:33:12.100 Awaish Kumar: So what that actually belongs to like.
236 00:33:13.990 ⇒ 00:33:20.900 Robert Tseng: I think it’s like any page view and then when it’s in the questionnaire itself, then it’s taking the questionnaire name.
237 00:33:21.440 ⇒ 00:33:27.370 Robert Tseng: But yeah, like, we can look at a stream from like, I guess I don’t have it.
238 00:33:27.370 ⇒ 00:33:33.890 Awaish Kumar: That means it’s going to. That means it’s going to capture all the page viewed on this website.
239 00:33:34.150 ⇒ 00:33:35.699 Robert Tseng: Correct, and then we have.
240 00:33:38.350 ⇒ 00:33:49.709 Awaish Kumar: Okay? And if that’s the case, then we are just taking capturing all the pages and then trying out using these extra fields like question title
241 00:33:49.820 ⇒ 00:33:56.099 Awaish Kumar: to understand what that page exactly is, or what the question exactly is on that page, right.
242 00:33:56.360 ⇒ 00:34:05.662 Robert Tseng: Yeah, so like, these parameters won’t fire when it’s just the regular website. Like, if I just go here and I look at console
243 00:34:08.620 ⇒ 00:34:09.829 Robert Tseng: or if I just
244 00:34:17.770 ⇒ 00:34:21.010 Robert Tseng: I mean, I guess I could copy paste this. But it won’t do anything.
245 00:34:26.830 ⇒ 00:34:41.130 Robert Tseng: yeah, I mean at this at this point it’s just like firing different page views, giving us the page, URL and Path. It won’t have anything related to question or title until they someone presses into goes into this. Then you have the question. Object that comes through.
246 00:34:41.760 ⇒ 00:34:47.344 Robert Tseng: I guess I could look at the ob question or questionnaire name.
247 00:34:59.800 ⇒ 00:35:01.630 Robert Tseng: sorry I’m going.
248 00:35:01.960 ⇒ 00:35:27.040 Robert Tseng: Yeah. Honestly, I don’t know why it fires like so many times. It doesn’t make sense to me. But yeah, like. Then then, when it actually has a question there like question. It’ll pull in the question name. It’ll have the title yeah. And then, like, Vw, id, and all that will come through, but on every other page it’ll just be URL. It’s just URL and path. Like. That’s that’s my understanding of how the page view that works right now.
249 00:35:30.810 ⇒ 00:35:43.039 Awaish Kumar: Okay? And this. But then how? Okay? It? It started capturing this when we are on the page view. But when it clicked, getting get started right? That’s the question of started event.
250 00:35:46.060 ⇒ 00:35:58.890 Robert Tseng: Yeah. So I think Sebastian was telling me, let me see Sebastian smashing my smashing.
251 00:36:00.867 ⇒ 00:36:04.072 Robert Tseng: When did I last talk to him?
252 00:36:10.560 ⇒ 00:36:12.920 Robert Tseng: Is this it?
253 00:36:16.210 ⇒ 00:36:36.170 Robert Tseng: Okay, I I don’t recall off the top of my head. But I I just remember Sebastian telling me you you can’t really. Yeah, it’s not. It’s not tied to buttons. It’s just purely off of pages. So you don’t really know when the start is and when the finishes you kind of have to like make an estimation based off of like? Which question they land on to like, know when when they started
254 00:36:38.410 ⇒ 00:36:40.889 Robert Tseng: so like with this
255 00:36:41.330 ⇒ 00:36:47.149 Robert Tseng: structure that I created. Like, I think that’s why we’re like, even intake flow started like.
256 00:36:47.560 ⇒ 00:37:04.199 Robert Tseng: yeah, we may not be able to track that event. It’ll just be like a series of questions we should be able to fire off when you know the system says that they qualified or or they create an account or whatever. But yeah, just the start and the end of the questionnaire, like they won’t be able to tell that
257 00:37:04.778 ⇒ 00:37:09.399 Robert Tseng: cause like, if I go here. And I’m like just clicking through things, and then I
258 00:37:10.940 ⇒ 00:37:26.210 Robert Tseng: I can like close my browser, and then I can come come back like I’ll end up like at the same stage. So I think that’s what happens as well like, it doesn’t come back and start a new questionnaire session. It just lands on the same page again.
259 00:37:26.790 ⇒ 00:37:40.359 Robert Tseng: So whatever bask is doing in in the tracking side, even though they call us a session object. It’s not really session based like they just they’re just like showing you. I guess it’s just like a running list of
260 00:37:41.965 ⇒ 00:38:02.139 Robert Tseng: they. They just change together a bunch of page pages that you’ve been on, and whether you you restart or you cut wherever you come back. It’s you just like land on the page that you were on before, and it’s like it’s not tied to the buttons. It doesn’t really have us. You can’t really like, you’re not tagging like
261 00:38:02.250 ⇒ 00:38:04.809 Robert Tseng: the start or the end of the of the questionnaire.
262 00:38:06.310 ⇒ 00:38:06.910 Awaish Kumar: Right.
263 00:38:07.590 ⇒ 00:38:08.240 Robert Tseng: Yeah.
264 00:38:08.240 ⇒ 00:38:08.940 Awaish Kumar: No problem.
265 00:38:09.270 ⇒ 00:38:14.019 Awaish Kumar: So that means like we will always be having the same question in the start and end
266 00:38:14.180 ⇒ 00:38:16.109 Awaish Kumar: to identify the starter net.
267 00:38:17.223 ⇒ 00:38:18.390 Robert Tseng: Yeah. So
268 00:38:18.850 ⇒ 00:38:26.139 Robert Tseng: I think that’s well, I mean, yes, your point. No, actually, not. Every questionnaire starts the same.
269 00:38:26.410 ⇒ 00:38:34.460 Robert Tseng: But I once, and I think you can. I’ll just kind of
270 00:38:39.483 ⇒ 00:38:58.859 Robert Tseng: you can review this loom. But I kind of thought through this solution instead, where kind of similarly to how we gave them guidelines for how they should be doing naming conventions for their ads. I was thinking that they do something similar to this for like
271 00:38:59.080 ⇒ 00:39:16.539 Robert Tseng: for the questionnaire. So like that way they can tell us rather than us, relying only on the question and the title field they’re telling us like with a more structured convention. This is the ghkcu questionnaire, funnel.
272 00:39:18.110 ⇒ 00:39:23.779 Robert Tseng: and number 3. This is like, question number 3. Talking about checkout, you know. So like a
273 00:39:24.070 ⇒ 00:39:26.799 Robert Tseng: like some sort of like, structured
274 00:39:27.280 ⇒ 00:39:38.610 Robert Tseng: like naming thing, kind of similar to Utm, that allows us to reconstruct the funnel. Because we can always just figure out off of a single string.
275 00:39:38.730 ⇒ 00:39:39.800 Robert Tseng: which
276 00:39:40.490 ⇒ 00:39:49.509 Robert Tseng: questionnaire, there it is, at which question number in the in the sequence that the the page is actually part of. Does that make sense.
277 00:39:49.510 ⇒ 00:39:50.220 Awaish Kumar: Yep.
278 00:39:50.390 ⇒ 00:39:50.920 Robert Tseng: Yeah.
279 00:39:50.920 ⇒ 00:39:56.702 Awaish Kumar: It does, it does, but the like. But that
280 00:39:57.390 ⇒ 00:40:01.010 Awaish Kumar: needs to be in in the like website somewhere. Right?
281 00:40:01.840 ⇒ 00:40:03.100 Awaish Kumar: Question number.
282 00:40:04.130 ⇒ 00:40:11.220 Robert Tseng: Yeah, so it’s not there right now. So I was trying to tell them like, Hey, you need to go and like, change these conventions like moving forward.
283 00:40:11.807 ⇒ 00:40:19.360 Robert Tseng: Yeah, I mean to me it makes sense like, why, like, like, well, anyway, boy.
284 00:40:19.360 ⇒ 00:40:25.150 Awaish Kumar: It does, because if we have the question numbers, we can easily identify the start, and then.
285 00:40:25.150 ⇒ 00:40:40.100 Robert Tseng: Yeah, then we don’t care if we have, like a question, start a question yet. And event we don’t like go through all this. We just we can’t. Exactly. So that’s that’s what I’m saying is the is the real solution. But I guess before the namings like I mentioned change like
286 00:40:40.230 ⇒ 00:41:04.969 Robert Tseng: we should still, you know, be confident that we can track it. You know what? What did? Yeah, right right now, we’re we’re the stage that we’re at is still just this, like they just have questionnaire name and and the title of the page which these are often the same thing. So you know, you’re just getting variations of the same question. Name you don’t under. You don’t get to see the answer, and so it’s not very helpful.
287 00:41:06.270 ⇒ 00:41:09.169 Awaish Kumar: It even doesn’t have any user Id or anything.
288 00:41:09.170 ⇒ 00:41:21.020 Robert Tseng: Yeah, it’s got nothing. Yeah, which it’s the user. Id is less important. I would say, because there are a lot of folks that are going to go through the questionnaire. We can’t legally identify them.
289 00:41:21.510 ⇒ 00:41:22.550 Robert Tseng: until they.
290 00:41:22.550 ⇒ 00:41:25.159 Awaish Kumar: I mean how we can identify the
291 00:41:25.290 ⇒ 00:41:27.800 Awaish Kumar: okay we are going to identify. If it’s a
292 00:41:27.970 ⇒ 00:41:33.650 Awaish Kumar: part. Like, all the questions are part of the same questionnaire. They are from different questionnaires or.
293 00:41:33.650 ⇒ 00:41:38.210 Robert Tseng: Different different questionnaires. Yeah, like, there’s a bunch of questionnaires. So.
294 00:41:38.210 ⇒ 00:41:52.179 Awaish Kumar: Question is like, for example, a single customer have 10 questions. How can I like? I’m filling that questionnaire, and you are filling that questionnaire, how can I identify like there, there are 2 people who who fill that
295 00:41:52.300 ⇒ 00:41:53.030 Awaish Kumar: out?
296 00:41:53.280 ⇒ 00:41:55.869 Awaish Kumar: Maybe your and my answers are different.
297 00:41:55.990 ⇒ 00:42:01.029 Awaish Kumar: So there is some connection between some id which, going to identify
298 00:42:03.310 ⇒ 00:42:08.280 Awaish Kumar: like these, these 10 answers belong to the same person hopefully, like that customer.
299 00:42:08.640 ⇒ 00:42:24.340 Robert Tseng: Okay, yeah, no, I I see what you’re saying. Well, I guess that’s where I think passing it through. Segment allows us, even if we can’t identify the user. It has the anonymous Id. It will do some of the stitching, and, you know, show you show you the the event stream from a single user, or at least in that single session.
300 00:42:24.410 ⇒ 00:42:50.300 Robert Tseng: Obviously, if you’re an unidentified user, you start the questionnaire, you you come back and you do in a different session. You’re gonna be. It’s gonna look like you’re 2 different users. But that’s that’s that’s the limitation I think that we have to live with with anonymous tracking. I think that’s probably waste decision together. But like, yeah, I think segment kind of does that already for you out of the box. So
301 00:42:50.370 ⇒ 00:42:54.499 Robert Tseng: anyway, I think what you’re raising is more of an identity stitching problem
302 00:42:55.233 ⇒ 00:42:57.370 Robert Tseng: so like this flow builder, that I kind of just.
303 00:42:57.370 ⇒ 00:43:08.610 Awaish Kumar: Yeah. But like, that’s the segment right? We are talking about. We are going going from Gtm. To Gfr. To bigquery. If we go that way. We don’t have a segment
304 00:43:09.000 ⇒ 00:43:10.969 Awaish Kumar: to help us with that.
305 00:43:18.230 ⇒ 00:43:24.769 Robert Tseng: But this is a segment tag like we’re using.
306 00:43:24.980 ⇒ 00:43:34.159 Robert Tseng: We’re using like gtm to to tag in the way like to to tag the way that segment does
307 00:43:34.460 ⇒ 00:43:35.470 Robert Tseng: right like
308 00:43:36.210 ⇒ 00:43:46.570 Robert Tseng: there, there is already a segment, you know, snippet on the in the app. And so this is like a low code way of like adding additional
309 00:43:46.770 ⇒ 00:43:55.110 Robert Tseng: tags to a a site that’s already being used through segment. So like, I think it’s gonna it’s running through segment already.
310 00:43:56.600 ⇒ 00:43:57.700 Awaish Kumar: Okay. Okay.
311 00:43:58.710 ⇒ 00:43:59.350 Robert Tseng: Yeah.
312 00:44:03.250 ⇒ 00:44:11.380 Awaish Kumar: Okay and like, like, if I up upgrade it here, and then basically we save it. Or
313 00:44:11.590 ⇒ 00:44:15.750 Awaish Kumar: how do we keep it without publishing.
314 00:44:16.680 ⇒ 00:44:24.810 Robert Tseng: Yeah. So if you just yeah, if you update it, then you get to this preview section. So you just don’t don’t hit submit. Just like we’ll we’ll test it out.
315 00:44:25.738 ⇒ 00:44:44.499 Robert Tseng: You know. Obviously, you can do the debugger, you know, if you update anything, use the debugger to go and open up the new. Have to do some Qa. There. Yeah, just don’t hit submit. And then once you feel like it’s in a good place, we’ll just tell Sebastian to go and and basically approve. It’s like approving a Pr. I guess.
316 00:44:45.420 ⇒ 00:44:52.149 Awaish Kumar: Okay? And how like like, we can access the app the the way you were doing.
317 00:44:53.620 ⇒ 00:44:55.949 Robert Tseng: Oh, like the best app, or.
318 00:44:55.950 ⇒ 00:44:56.819 Awaish Kumar: Like, Michael, yeah.
319 00:44:58.420 ⇒ 00:45:03.820 Awaish Kumar: So like any change we make and preview how you are going to.
320 00:45:04.140 ⇒ 00:45:10.810 Robert Tseng: Oh, yeah. So any change that you make you have to go to preview. And then, okay.
321 00:45:11.640 ⇒ 00:45:15.170 Robert Tseng: yeah, you’re gonna have to use the
322 00:45:15.470 ⇒ 00:45:18.920 Robert Tseng: I mean, I would probably just is this
323 00:45:22.420 ⇒ 00:45:23.290 Robert Tseng: oops?
324 00:45:23.540 ⇒ 00:45:24.260 Robert Tseng: Huh?
325 00:45:30.030 ⇒ 00:45:36.260 Robert Tseng: Okay, okay, this is not right. A domain chosen.
326 00:45:40.830 ⇒ 00:45:41.556 Robert Tseng: Great.
327 00:45:46.730 ⇒ 00:45:50.819 Robert Tseng: This is not the best browser to be using for this.
328 00:45:52.830 ⇒ 00:45:53.680 Robert Tseng: Okay.
329 00:45:56.880 ⇒ 00:46:00.479 Robert Tseng: yeah. So and you’re just like clicking around.
330 00:46:02.250 ⇒ 00:46:24.890 Robert Tseng: Okay, this is not the right. Oh, I yeah, I’m sorry I’m using. I don’t think Arc allows you to do this. You have to using it on on chrome. But yeah, you you put you put it in like the tag kind of gets attached. This is like a staging tag that gets attached. So you can start to preview the changes that you’re making. So normally, you’d be able to see like kind of the output from there. So
331 00:46:25.020 ⇒ 00:46:28.019 Robert Tseng: I mean, I guess I could try to run this one more time.
332 00:46:34.540 ⇒ 00:46:38.843 Robert Tseng: yeah, I have to use. I have to use chrome in order to do this.
333 00:46:42.400 ⇒ 00:46:43.190 Robert Tseng: come on.
334 00:46:51.950 ⇒ 00:46:58.940 Robert Tseng: Great. Okay? Yeah. So now you’re seeing everything’s kind of like fired here. Let’s just kind of go and click on a plan.
335 00:46:59.290 ⇒ 00:47:00.490 Robert Tseng: Real quick.
336 00:47:01.220 ⇒ 00:47:02.170 Robert Tseng: Click.
337 00:47:04.580 ⇒ 00:47:06.999 Robert Tseng: Whoa! It’s a lot going on here.
338 00:47:09.400 ⇒ 00:47:17.899 Robert Tseng: This is so silly like I’ve already removed this from segment like we don’t. We don’t care about scroll, but yeah, anyway. So like there.
339 00:47:18.140 ⇒ 00:47:24.010 Robert Tseng: click, screen view, right? You can come and you can look at that. You see that screen view event?
340 00:47:24.440 ⇒ 00:47:29.409 Robert Tseng: You can go and look at the full data layer if you wanted to. And then,
341 00:47:31.000 ⇒ 00:47:42.749 Robert Tseng: yeah, you just kind of go. And you preview these different changes. So you kind of have to fit. Yeah, you have to create your event and get it to fire. And so you’ll be able to. I mean, this is the current screen view.
342 00:47:43.470 ⇒ 00:47:46.230 Robert Tseng: right? This is the event model that we looked at earlier.
343 00:47:47.647 ⇒ 00:47:52.809 Robert Tseng: This is the same thing that we saw your viewer
344 00:47:53.900 ⇒ 00:47:56.789 Robert Tseng: page viewed. Yeah, where is it?
345 00:48:01.410 ⇒ 00:48:05.459 Robert Tseng: Our guest has got even more? Wait, what which one is this? Is this not the same one?
346 00:48:06.280 ⇒ 00:48:08.559 Awaish Kumar: Maybe it’s case event.
347 00:48:09.570 ⇒ 00:48:11.360 Robert Tseng: Marketing page you got.
348 00:48:12.210 ⇒ 00:48:17.220 Robert Tseng: or is it just? Yeah. There’s so many page view events like, I don’t fully know.
349 00:48:20.530 ⇒ 00:48:23.909 Robert Tseng: Maybe this is just like the the Ga. Page View
350 00:48:27.110 ⇒ 00:48:32.510 Robert Tseng: Server marketing page view. Achieve a server. Vast page view front.
351 00:48:34.630 ⇒ 00:48:39.159 Robert Tseng: There’s a lot of redundancy, as you can tell. We’re clearly like tracking page view, like
352 00:48:39.480 ⇒ 00:48:41.829 Robert Tseng: on so many different tags.
353 00:48:45.900 ⇒ 00:48:48.439 Robert Tseng: I mean, I guess I could go and just figure out
354 00:48:50.620 ⇒ 00:48:54.630 Robert Tseng: screen view. What is exactly this one
355 00:48:59.220 ⇒ 00:49:01.600 Awaish Kumar: It’s the event name is a screen view.
356 00:49:03.070 ⇒ 00:49:04.050 Robert Tseng: Yeah.
357 00:49:08.320 ⇒ 00:49:12.810 Robert Tseng: Oh, screen custom, vast screen view.
358 00:49:14.490 ⇒ 00:49:21.839 Robert Tseng: So that is that just like a trigger here, custom, fast screen.
359 00:49:23.114 ⇒ 00:49:30.150 Robert Tseng: Well, references to this trigger custom event, screen view references to this trigger.
360 00:49:32.970 ⇒ 00:49:35.229 Awaish Kumar: This is the trigger name and
361 00:49:36.540 ⇒ 00:49:41.940 Awaish Kumar: which tags it’s going to fire. It’s going to find a lot of tags.
362 00:49:41.940 ⇒ 00:49:48.130 Robert Tseng: Yeah, it’s gonna fire all of these. So
363 00:49:51.270 ⇒ 00:49:53.260 Robert Tseng: the heck is going on here.
364 00:49:57.640 ⇒ 00:49:58.370 Robert Tseng: Sure.
365 00:50:05.210 ⇒ 00:50:11.659 Robert Tseng: So screen view fires. We fire all of these tags. I guess we could just go and book
366 00:50:14.920 ⇒ 00:50:16.969 Robert Tseng: fucking triggers.
367 00:50:17.350 ⇒ 00:50:27.750 Robert Tseng: Set console pinterest. What I’ve been doing. We use pinterest and said, denied data layer.
368 00:50:30.650 ⇒ 00:50:31.330 Robert Tseng: Okay.
369 00:50:40.950 ⇒ 00:50:44.510 Robert Tseng: data layer. Variable. Answer.
370 00:50:52.700 ⇒ 00:50:54.230 Robert Tseng: what am I missing here?
371 00:50:58.510 ⇒ 00:50:59.790 Robert Tseng: Okay, let’s just
372 00:51:06.670 ⇒ 00:51:15.200 Robert Tseng: we have radio buttons, preview data layer pushes. Even so like.
373 00:51:17.970 ⇒ 00:51:32.609 Robert Tseng: it’s a custom, trigger custom events, whole screen view. Like, I think this is what bass just like pushes, anyway. So like the trigger is just like accessing the data layer like package that payload, whatever that
374 00:51:32.970 ⇒ 00:51:42.790 Robert Tseng: fast pushes in and the tag you’re filtering out of the trigger the variables you actually want to show for that use case. And so
375 00:51:43.030 ⇒ 00:51:48.290 Robert Tseng: with the segment, one at least. Like.
376 00:51:48.460 ⇒ 00:51:57.050 Robert Tseng: yeah, like, there’s a data layer variable. That’s like questionnaire name. So this is what we end up getting. We also end up getting title.
377 00:51:58.120 ⇒ 00:52:01.300 Robert Tseng: which? Yeah, you can see that it’s the same string.
378 00:52:04.280 ⇒ 00:52:20.429 Robert Tseng: I guess it doesn’t have ants, or it does. It does have answer as well. We just have never really specified that we wanted to grab it. So I feel like it’s as simple as just adding, Dlv, you know, answer into the into the same ones. I I guess we could just
379 00:52:21.190 ⇒ 00:52:24.679 Robert Tseng: quickly. Just example here. 5, 5.
380 00:52:25.080 ⇒ 00:52:26.109 Robert Tseng: I don’t know.
381 00:52:30.360 ⇒ 00:52:31.460 Robert Tseng: Hey?
382 00:52:32.340 ⇒ 00:52:36.790 Robert Tseng: Above screen view answer, radio button.
383 00:52:39.180 ⇒ 00:52:43.939 Robert Tseng: Yeah, I guess it’s not getting. Answer. I’m not seeing answer anywhere.
384 00:52:48.890 ⇒ 00:52:51.950 Robert Tseng: Oh, so all of a sudden, there’s a user id now. But
385 00:52:52.220 ⇒ 00:52:56.670 Robert Tseng: yeah, I don’t think answer gets fire. It gets triggered on any event.
386 00:53:00.750 ⇒ 00:53:07.450 Robert Tseng: But like, maybe that’s just because no one is. Maybe that’s just because we haven’t specified it like I I don’t know like I
387 00:53:08.630 ⇒ 00:53:09.390 Robert Tseng: so.
388 00:53:13.870 ⇒ 00:53:14.569 Awaish Kumar: Okay,
389 00:53:17.160 ⇒ 00:53:30.840 Robert Tseng: Anyway, I think. Guess. Yeah. Let let me know. Like, what? What else do you think you you need like you feel like you got what you need to to try this out, or like what.
390 00:53:32.200 ⇒ 00:53:36.730 Awaish Kumar: Yeah, like, I, I can try this out now, like, I have
391 00:53:37.100 ⇒ 00:53:40.760 Awaish Kumar: the way paths to figure out.
392 00:53:41.301 ⇒ 00:53:50.589 Awaish Kumar: What can can I can be done like I can see the notion document, and I can like I can try out that like what
393 00:53:50.790 ⇒ 00:53:53.859 Awaish Kumar: events or data I can bring in.
394 00:53:54.150 ⇒ 00:53:57.670 Awaish Kumar: And then, if I’m stuck somewhere, I can write down the notes
395 00:53:58.590 ⇒ 00:54:01.970 Awaish Kumar: like what I can do or what can be done or
396 00:54:02.390 ⇒ 00:54:05.270 Awaish Kumar: or where. Maybe then we have some
397 00:54:05.873 ⇒ 00:54:13.350 Awaish Kumar: questions which sebastance team can answer, and we can move forward. So I can definitely try it out today.
398 00:54:13.900 ⇒ 00:54:14.570 Robert Tseng: Yeah.
399 00:54:14.970 ⇒ 00:54:33.429 Robert Tseng: okay, thank you. Yeah. I mean, Sebastian is the only one who’s been managing Google tag manager. Right? Now, I feel like it. Yeah, I just. We haven’t spent enough time like looking in and seeing how we can actually do it ourselves. But I feel like we should. We? We should be able to, and if if we do that, that would be a huge unlock like we don’t have to be.
400 00:54:33.670 ⇒ 00:54:36.220 Robert Tseng: We don’t have to rely on him to do it so.
401 00:54:36.520 ⇒ 00:54:43.470 Robert Tseng: But anyway, I’ll I’ll let you give, you know. Take some time to to just kind of go in there. Try to figure out what you can, and see what questions you have.
402 00:54:45.092 ⇒ 00:54:46.339 Awaish Kumar: Yeah, sure. Thank you.
403 00:54:46.640 ⇒ 00:54:54.909 Robert Tseng: Okay, cool, alright. Well, thanks. A wish. Thanks for taking something new on. I know that. You know this is not something you’re familiar with. I’m like.
404 00:54:55.280 ⇒ 00:55:03.550 Robert Tseng: Yeah, I I don’t think I’m an expert at this. I I think I kinda know how to navigate my way around, but definitely could could use your your help here. So.
405 00:55:05.160 ⇒ 00:55:06.549 Awaish Kumar: Sure. Sure, it’s fine.
406 00:55:07.330 ⇒ 00:55:09.850 Awaish Kumar: Okay, try it out today. And then, like.
407 00:55:11.790 ⇒ 00:55:16.015 Robert Tseng: Cool, alright, thanks, bye.