Meeting Title: Robert Tseng’s Personal Meeting Room Date: 2025-05-08 Meeting participants: Robert Tseng, Uttam Kumaran, Amber Lin


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1 00:01:00.770 00:01:01.950 Amber Lin: Hello!

2 00:01:03.940 00:01:05.050 Robert Tseng: Hello!

3 00:01:05.050 00:01:13.010 Amber Lin: Hello! I was. Gonna see if you’re in the Sales Retro. Usually, usually you’re not here.

4 00:01:13.010 00:01:15.530 Robert Tseng: Oh, yeah, today, today, I made it.

5 00:01:18.580 00:01:22.869 Amber Lin: It’s been a whirlwind of a week.

6 00:01:24.330 00:01:32.279 Amber Lin: Yeah, mostly because things getting flipped around a lot of changes for me, but it’s in the good direction.

7 00:01:32.500 00:01:33.260 Robert Tseng: Okay.

8 00:01:33.420 00:01:34.120 Amber Lin: Yeah.

9 00:01:34.440 00:01:41.080 Robert Tseng: Yeah, I mean, I know you were. You’re saying yes to everything. And then, now, maybe you’re just like, okay. Well, I might as well.

10 00:01:41.080 00:01:41.813 Robert Tseng: it’s not.

11 00:01:42.180 00:01:47.100 Robert Tseng: Yeah. The yeah. The try to be more focused, I guess.

12 00:01:47.100 00:01:55.759 Amber Lin: I know, and and it’s so funny, cause none of this is new. None of this I have not heard from you or before.

13 00:01:56.407 00:02:01.969 Amber Lin: but I guess it just have to fall on my own, and I figure that out.

14 00:02:02.300 00:02:05.549 Robert Tseng: Yeah, all good. We. We have a

15 00:02:06.190 00:02:08.560 Robert Tseng: we have room to to mix things up.

16 00:02:08.770 00:02:18.790 Amber Lin: Yeah, yeah, I’m glad. And it’s I’m glad that it was like 2 weeks versus like 2 years. So

17 00:02:19.120 00:02:20.350 Amber Lin: I don’t mind.

18 00:02:22.640 00:02:28.019 Amber Lin: Did you have anything? You wanna address in the sales retro.

19 00:02:28.878 00:02:34.449 Robert Tseng: No, I mean, I think this is really just like my sales office hours, I suppose.

20 00:02:34.450 00:02:35.430 Amber Lin: Oh, okay.

21 00:02:35.430 00:02:37.229 Robert Tseng: Going through Miami app.

22 00:02:37.710 00:02:42.679 Robert Tseng: I already. I talked to you, Tom, yesterday. We yeah, I don’t. I don’t really have anything.

23 00:02:42.990 00:02:44.249 Robert Tseng: Oh, okay, yeah.

24 00:02:44.730 00:02:58.979 Amber Lin: Sounds good, I think so for us, I think I’m just gonna take the time to look at the full parts. Tickets. Doesn’t like immediately. Seems very, very straightforward, especially how you lined it out.

25 00:03:00.750 00:03:09.599 Amber Lin: do you want to meet like tomorrow or later today on this? How long do you like? What’s your timeline goal for this.

26 00:03:10.303 00:03:14.440 Robert Tseng: I mean, I think I’ll probably give Ben a message by end of day tomorrow. I did.

27 00:03:14.440 00:03:14.840 Amber Lin: No.

28 00:03:14.840 00:03:24.384 Robert Tseng: We, even if we don’t finish it. It’s fine, like I think we can at least tell them something if we need to push anything off until like Monday, like, I’m okay with that, too. But

29 00:03:24.830 00:03:34.970 Robert Tseng: I mean, he didn’t give us like a quick turnaround. Normally, I would say, I would want a week to do these things. But I I’m I just wanted to get him something quick, because I know he’s been waiting

30 00:03:35.420 00:03:37.719 Robert Tseng: to to adjust pricing for a while.

31 00:03:37.940 00:03:49.009 Amber Lin: Hmm, okay. So if we have, say, ticket 75, 74 done. Is that enough for him? For now like, would you want anything else.

32 00:03:49.010 00:03:51.799 Robert Tseng: No, yeah, I mean, just just those would be enough.

33 00:03:52.320 00:03:56.170 Robert Tseng: Okay, I think that would that would be able to give us an answer. Probably.

34 00:03:56.170 00:04:09.600 Amber Lin: Yeah, sounds good, you know. It’s so funny. The more the more I do here, the more I feel like I’m doing consulting work, because I’m doing the slides for ABC today. And in all honesty we did like

35 00:04:09.790 00:04:17.579 Amber Lin: less than an hour of work for them this week. But sorry this oh, wrong wrong screen.

36 00:04:18.323 00:04:19.259 Robert Tseng: Didn’t say anything. Yeah.

37 00:04:19.260 00:04:33.649 Amber Lin: Yeah, no, no, I’m just trying to see show the. And I was like, Okay, we. The only thing we did is just take the prompt that Scott gave us, and, like change, the prompt that was like less than an hour for Casey.

38 00:04:33.950 00:04:34.510 Robert Tseng: But.

39 00:04:34.510 00:04:38.939 Amber Lin: In order for us to seem like we did something I was like, Okay, let me let me make this.

40 00:04:40.710 00:04:41.800 Amber Lin: So I

41 00:04:42.280 00:04:47.559 Amber Lin: I was like. Okay, I. I think this feels very impressive to them, even though we really did nothing.

42 00:04:49.430 00:04:52.020 Robert Tseng: Yeah, I mean, it’s it’s just about perception.

43 00:04:53.040 00:04:59.590 Amber Lin: I know, I know. So it’s like, Wow, that’s why I was asking for the pool parts, like, maybe he doesn’t really need that much.

44 00:05:00.810 00:05:01.310 Amber Lin: I don’t know.

45 00:05:02.030 00:05:03.020 Amber Lin: They’re like.

46 00:05:05.420 00:05:11.975 Robert Tseng: I mean I don’t. I don’t think the the slides matter that I think the answer matters more than like the presentation here.

47 00:05:12.700 00:05:14.970 Robert Tseng: But I do think that

48 00:05:15.980 00:05:23.879 Robert Tseng: it’s not. It’s not, it’s not a it’s not an easy question to answer. You can’t just like pull up the real dashboard and answer it. You kinda have to do some. You have to. You have to.

49 00:05:24.120 00:05:25.769 Robert Tseng: You have to do some analysis.

50 00:05:26.030 00:05:26.840 Amber Lin: Yeah.

51 00:05:31.910 00:05:36.720 Amber Lin: Okay, I’ll take this time to go. Do that analysis. I’ll get back to you later.

52 00:05:37.470 00:05:41.019 Robert Tseng: Okay, cool. Yeah. I’ll just be here doing my sales stuff.

53 00:05:42.600 00:05:43.370 Amber Lin: Sounds good.

54 00:05:43.710 00:05:44.420 Robert Tseng: Okay.

55 00:05:44.890 00:05:45.770 Amber Lin: Damn!

56 00:06:11.030 00:06:14.270 Robert Tseng: Alright. I guess I am just salesperson.

57 00:18:06.800 00:18:07.770 Uttam Kumaran: Yo.

58 00:18:16.470 00:18:22.760 Robert Tseng: Hello! Sorry I was listening to music, and couldn’t find the the audio button.

59 00:18:23.620 00:18:24.590 Uttam Kumaran: All good

60 00:18:25.220 00:18:31.570 Uttam Kumaran: dude, I find, like whenever I start sales stuff I need like, I really need like a hardcore hour like

61 00:18:31.850 00:18:34.730 Uttam Kumaran: not. It’s not easy to like.

62 00:18:35.820 00:18:43.820 Uttam Kumaran: Go in and out, in and out like like writing an email. Then I sort of second, guess the email. Then I’m like, well, let me put it. Now that we have a case study. Put a case study in there.

63 00:18:44.285 00:18:51.610 Uttam Kumaran: And then it’s like, Okay, let me find out. Do I connect to this person where they go for school like random stuff.

64 00:18:55.500 00:18:56.790 Uttam Kumaran: But it’s been good.

65 00:18:59.210 00:19:06.899 Robert Tseng: Yeah, I gotta do all my follow ups. I’m trying to just get these new campaigns going. And then I think your your account is

66 00:19:07.050 00:19:09.900 Robert Tseng: timed out, so I gotta get you a new list.

67 00:19:10.200 00:19:17.919 Robert Tseng: thinking I’ll stay in Texas, I mean, it seems like this was your best campaign like, why, so I’m trying to replicate it. Just move it to a different

68 00:19:18.450 00:19:19.640 Robert Tseng: city.

69 00:19:20.370 00:19:26.430 Robert Tseng: And I’m also trying to filter out trying to do more product people and less like

70 00:19:27.080 00:19:31.509 Robert Tseng: fewer. Just it. Consulting folks.

71 00:19:32.760 00:19:33.510 Uttam Kumaran: Okay.

72 00:19:40.390 00:19:43.070 Uttam Kumaran: yeah, I think as part of the promotions work.

73 00:19:43.260 00:19:47.929 Uttam Kumaran: you know, we can also decide on like.

74 00:19:48.310 00:19:55.540 Uttam Kumaran: if we want to focus on one industry and like that’ll give you some like way to

75 00:19:55.680 00:20:02.909 Uttam Kumaran: just filter towards execs in one industry. Like if we’re like cool in 4 weeks, we’re gonna do like something around the ABC case study.

76 00:20:03.300 00:20:13.759 Uttam Kumaran: So one of the things like I’m gonna tell, talk to Hannah about is that we have like external promotions and like internal. So if we want to do like, hey, we wanna do something around the case study or around a

77 00:20:14.030 00:20:15.500 Uttam Kumaran: project. And

78 00:20:16.140 00:20:22.369 Uttam Kumaran: maybe during that week I can connect with, or during the week weeks leading. I can connect to some people in that sector. I don’t know things like that.

79 00:20:22.370 00:20:25.149 Robert Tseng: Yeah, do we have one that we wanna just like, test.

80 00:20:26.370 00:20:32.520 Uttam Kumaran: Yeah, I mean, I I was I was thinking about like I put it in that promotion notes. But I was like, Look we

81 00:20:32.660 00:20:48.630 Uttam Kumaran: we could do like A. Here’s all the ways that we supported legal, and we do a couple of customer stories I like. I find a way to call talk to someone in legal or do an interview. We just basically do like a takeover of the account. And it’s everything’s focused on legal

82 00:20:51.290 00:20:55.839 Robert Tseng: Yeah, I mean, legal. Had good reception for me before. So I’m I’m down to accumulating that.

83 00:20:56.130 00:21:03.649 Uttam Kumaran: Yeah. And that way, it’s like, it’s very focused in that. The moment I connect with someone or they check it out, they see something around legal.

84 00:21:03.780 00:21:06.740 Uttam Kumaran: and the people who we’ve connected in the past.

85 00:21:06.920 00:21:09.750 Uttam Kumaran: they’ll we’ll we can tag them on stuff.

86 00:21:10.190 00:21:13.299 Uttam Kumaran: That way. It gives us the benefit of like the

87 00:21:13.540 00:21:16.140 Uttam Kumaran: the 3rd layer positioning without, like

88 00:21:16.420 00:21:20.130 Uttam Kumaran: us committing. We’re just kind of committing for a moment.

89 00:21:20.570 00:21:21.240 Robert Tseng: Yeah.

90 00:21:22.460 00:21:41.080 Robert Tseng: So okay, so 3 things. So we’ll we’ll do. We’ll do. We’ll do one industry, focus one. I want to do a circle back campaign. I’m gonna try to figure out what we can do to retarget some people in our using networks already. And then I also want to replicate our our best performing ones, so like this one, I’ll probably try to replicate it in a different.

91 00:21:41.480 00:21:43.630 Robert Tseng: I don’t know if Dallas would be a good one, but, like

92 00:21:43.840 00:21:47.630 Robert Tseng: I’ll just try to pick something that was still relatively local to Texas.

93 00:21:48.760 00:21:52.239 Uttam Kumaran: How can we take advantage of the fact that we have these assets now like?

94 00:21:52.410 00:21:54.820 Uttam Kumaran: Should we add, should we put the links to them.

95 00:21:55.490 00:21:58.189 Robert Tseng: Yeah, I think I think we should share links.

96 00:21:59.480 00:22:04.570 Robert Tseng: but would be great is if we could actually track like opens, you know. See who’s actually clicking into them.

97 00:22:04.860 00:22:09.439 Uttam Kumaran: I mean, what you could do is you could put it on docs. You could just put it on docs. Then, if you want.

98 00:22:09.940 00:22:15.190 Robert Tseng: Yeah. Or I mean, I think you can just use bitly, too. That’s like a that’s like a free way to do lead tracking.

99 00:22:15.750 00:22:17.609 Uttam Kumaran: I think, yeah.

100 00:22:17.840 00:22:23.620 Uttam Kumaran: I think bitly, yeah, I mean, I feel like some people think bitly, maybe just like a virus.

101 00:22:23.620 00:22:27.809 Robert Tseng: Yeah, that’s true. It’s now. I don’t really click on bitly.

102 00:22:28.800 00:22:32.833 Uttam Kumaran: Maybe put it in just maybe put it in Doc’s end. And

103 00:22:34.390 00:22:38.910 Uttam Kumaran: yeah, maybe just let’s just rip it in docs in for now and then I’ll figure out how we can

104 00:22:39.590 00:22:44.780 Uttam Kumaran: like either we do it that we embed it to the site somehow or or

105 00:22:46.168 00:22:51.250 Uttam Kumaran: they’re they’re like, very. They’re very quality, and I’m just shooting them. And people are impressed. So.

106 00:22:51.510 00:22:52.160 Robert Tseng: Yeah.

107 00:22:52.760 00:22:55.729 Uttam Kumaran: I just like to fire those out as part of everything.

108 00:22:56.320 00:23:02.459 Robert Tseng: Yeah. So there’s a couple of things that just email wise that came through. I’ll I’ll call out so this Dan guy.

109 00:23:02.898 00:23:11.950 Robert Tseng: I’ll I’ll I don’t actually I don’t. I don’t know if I’ll be home in time by then. Am I coming back? Oh, I’m saying I’m actually coming back on the 6.th So this might actually work. But

110 00:23:12.645 00:23:16.289 Robert Tseng: yeah, they’re like the Og like segment, like

111 00:23:16.420 00:23:18.419 Robert Tseng: partner, that I was talking about.

112 00:23:18.420 00:23:18.900 Uttam Kumaran: Oh, okay.

113 00:23:18.900 00:23:19.750 Robert Tseng: Day before.

114 00:23:20.960 00:23:30.119 Robert Tseng: I’ll probably respond. Try to get some time with him. I have a disco call in 30 min. It’s like a health tech kind of like a telehealth company based in Arizona.

115 00:23:30.320 00:23:36.459 Robert Tseng: And then I’m also talking to another person like like, right after that. So

116 00:23:37.000 00:23:42.039 Robert Tseng: I I guess for the next 30 min I’m really just trying to get these campaigns going again.

117 00:23:42.180 00:23:42.855 Uttam Kumaran: Okay.

118 00:23:44.150 00:23:50.480 Robert Tseng: Yeah, the new client contracts. I don’t know if did they come through yet? Kits

119 00:23:50.860 00:23:52.799 Robert Tseng: Drift forgot what they were called.

120 00:23:55.150 00:23:59.128 Robert Tseng: Yeah, I know what you mean, the the one that I had

121 00:24:00.290 00:24:02.079 Robert Tseng: Marianne set set.

122 00:24:02.080 00:24:07.529 Uttam Kumaran: Oh, so if you, if you go to drive and you go to you, just search for client agreements.

123 00:24:08.830 00:24:10.499 Robert Tseng: Knit. Right? Okay?

124 00:24:10.910 00:24:13.669 Uttam Kumaran: You should see, that’s basically like the the draft.

125 00:24:13.970 00:24:14.800 Uttam Kumaran: Yeah. So we.

126 00:24:14.800 00:24:15.130 Robert Tseng: Bye.

127 00:24:15.130 00:24:22.630 Uttam Kumaran: And then you can fill out anything in there and then, if you’re like, if you you, the options are like, if you want to send it to them. Be like

128 00:24:22.810 00:24:34.659 Uttam Kumaran: here, here’s like the Doc. Or if you just tell Mary Ann, here’s the email to send it to rip it, then she’ll she’ll send it via document. So basically, as soon as she’s on.

129 00:24:35.240 00:24:35.920 Robert Tseng: Okay.

130 00:24:37.390 00:24:41.269 Uttam Kumaran: Sometimes like people ask me to send it to him beforehand to check the terms.

131 00:24:41.380 00:24:44.460 Uttam Kumaran: Other people I sort of like. I’ll just rip it. And then.

132 00:24:44.650 00:24:49.360 Uttam Kumaran: if they’re like, can we go back on forth on this? I’ll be like, yep, here’s a Google Doc, like, let me know.

133 00:24:49.900 00:24:50.870 Uttam Kumaran: Yeah, sort of.

134 00:24:50.870 00:24:52.360 Robert Tseng: I mean, I think I’ll 5 is

135 00:24:52.360 00:25:03.960 Robert Tseng: to send it. Then you send them. Send it. I feel like that saves us back and forth. I feel like he’s probably like waiting on his own team to do it. And it’s like, if I can just put it in his inbox 1st like I’d rather do that.

136 00:25:04.720 00:25:05.840 Uttam Kumaran: Yeah, perfect.

137 00:25:06.510 00:25:09.320 Robert Tseng: Okay, alright. So I’ll review that and send it to him.

138 00:25:13.790 00:25:14.410 Robert Tseng: Yeah.

139 00:25:14.410 00:25:21.760 Uttam Kumaran: Yeah, I’m going to so today I, Steve, connect me with the senior as a solutions

140 00:25:21.980 00:25:25.359 Uttam Kumaran: engineer at Snowflake like one of his

141 00:25:27.100 00:25:34.310 Uttam Kumaran: Omi’s. And I’m basically again, just try to push our name through and see, like, basically try to understand, like.

142 00:25:34.500 00:25:37.769 Uttam Kumaran: what’s our, what’s what’s our competitive advantage like, how can we?

143 00:25:38.080 00:25:46.818 Uttam Kumaran: How can we win more business from them and get on their radar? And so I’ll be talking to him tomorrow. Oh, I’ll be talking to him at some point.

144 00:25:47.310 00:25:54.320 Uttam Kumaran: and then, yeah, like some of the partnership stuff is moving nicely. But we’ll

145 00:25:54.530 00:25:57.571 Uttam Kumaran: it. I think Panna’s on top of all that

146 00:25:58.600 00:26:03.609 Uttam Kumaran: Today I am going to meet with

147 00:26:04.029 00:26:09.209 Uttam Kumaran: this guy I met at this Vc event. I’m just going to go meet him, for like a late lunch

148 00:26:09.743 00:26:15.490 Uttam Kumaran: he ran like an education. He’s running like an education like a workforce development company.

149 00:26:16.626 00:26:21.420 Uttam Kumaran: That like basically takes people from community college like levels them up and then helps them get placed.

150 00:26:21.983 00:26:25.019 Uttam Kumaran: He used to ran run like an it consultancy. So

151 00:26:25.150 00:26:29.432 Uttam Kumaran: I know he’s a good guy, so I’ll see what. See if there’s anything from that

152 00:26:29.700 00:26:32.850 Robert Tseng: Okay, we’re gonna be back and time for that promos call.

153 00:26:33.280 00:26:34.329 Uttam Kumaran: Yeah, yeah, yeah.

154 00:26:34.330 00:26:35.239 Robert Tseng: Okay. You’ll be there.

155 00:26:35.570 00:26:36.630 Uttam Kumaran: Yeah. Yeah.

156 00:26:37.780 00:26:42.090 Robert Tseng: Yeah, I do. Wanna kind of get back to Rene on this. I think definitely.

157 00:26:42.260 00:26:50.019 Robert Tseng: yeah. I mean, if you want to go to this conference like I think she knows the people or the nor organizers. You could speak at the AI Conference. There.

158 00:26:50.590 00:26:52.169 Uttam Kumaran: Yeah, I mean, I would love to go.

159 00:26:52.510 00:26:54.030 Robert Tseng: Yeah, and then.

160 00:26:54.030 00:26:56.280 Uttam Kumaran: She’s meeting with Annie like this week.

161 00:26:56.630 00:27:02.459 Robert Tseng: Yeah, I I connected her to Annie. I was like, I know some I know some folks in Portland that’d be cool to, you know.

162 00:27:02.460 00:27:03.050 Uttam Kumaran: Yeah.

163 00:27:03.050 00:27:09.270 Robert Tseng: I just thought it’d be good for our our team to, you know. Introduce them to people in our network. So.

164 00:27:10.530 00:27:11.300 Uttam Kumaran: Okay. Cool.

165 00:27:11.300 00:27:14.600 Robert Tseng: Yeah, yeah.

166 00:27:16.678 00:27:28.031 Uttam Kumaran: And then the pool parts thing, yeah, like, on the ais piece, like I gave some feedback. But I think we’ll basically, I want to get them to agree to like another 2030 h of scope.

167 00:27:29.080 00:27:37.230 Uttam Kumaran: which is great. Off the record work started today, which is great amount of more stuff they paid their 1st bill. It’s great.

168 00:27:37.230 00:27:37.740 Robert Tseng: Nice.

169 00:27:38.143 00:28:03.130 Uttam Kumaran: The joby thing is pretty fucking brutal, but whatever I think we just got like stuff on. Linkedin is going well, so I’m I’m the promotions call. I’m I’m very, very excited, for I’m my take is gonna be like, we gotta be pumping shit out like every week. Basically. So I know Hannah’s a little bit nervous about like

170 00:28:04.780 00:28:10.099 Uttam Kumaran: doing one every week. Basically. But I what I’m what I’m gonna ask for. Compromise is like

171 00:28:10.450 00:28:16.099 Uttam Kumaran: I’d want to. We’ll do one thing with an external partner every other week, and then something within.

172 00:28:16.340 00:28:18.680 Uttam Kumaran: like something around ourselves

173 00:28:18.820 00:28:35.559 Uttam Kumaran: on the off weeks. That way we can control it. It’s not that we’re not waiting for people. It’s not a lot, but it could be like either an internal video. I put some ideas. But it could be like a customer spotlight team, spotlight case, study, spotlight industry pay like we just need to basically create fake

174 00:28:36.000 00:28:39.319 Uttam Kumaran: things to like, go do just to do.

175 00:28:39.650 00:28:45.099 Uttam Kumaran: and then it’ll fill. It’ll just fill up another 2 or 3 days of like content posting. So

176 00:28:45.990 00:29:03.609 Uttam Kumaran: so you know, naturally, we’re getting to what everybody had already told me when I 1st thought about doing content is just like find a way to post every day. And the one thing they didn’t tell me was like what the what I actually think about like what to post except Nick did. Nick was like, here’s a couple of ideas. So

177 00:29:03.750 00:29:17.809 Uttam Kumaran: I think we’ll end up doing well. I want them to get in the cadence of like expecting that. And then we’ll fill in the gaps on like, okay, me? And you talk for 30 min. We get something out. We do a white paper and something. Get something out. And Ryan is. Ryan is killing it like

178 00:29:17.930 00:29:23.119 Uttam Kumaran: the shorts are going out like Linkedin videos are going out. So starting to all build up.

179 00:29:25.010 00:29:25.760 Robert Tseng: Nice.

180 00:29:29.310 00:29:31.570 Robert Tseng: But what was going on with this

181 00:29:36.510 00:29:42.900 Robert Tseng: after like Linkedin, maybe you add, like 2 factor, I feel like my account has been screwed. It’s not working.

182 00:29:42.900 00:29:43.820 Uttam Kumaran: Oh, really.

183 00:29:44.040 00:29:46.789 Robert Tseng: Yeah, I have to add 2 factor today.

184 00:29:47.170 00:29:48.160 Uttam Kumaran: Oh!

185 00:29:51.440 00:29:52.130 Robert Tseng: Hmm.

186 00:29:54.920 00:30:02.599 Robert Tseng: okay. But anyway, I’ll you know what at this time I’m gonna I’m gonna post my thing from the event yesterday and do my fall off instead, I guess.

187 00:30:02.600 00:30:03.080 Uttam Kumaran: Yes.

188 00:30:03.080 00:30:04.109 Robert Tseng: Us building later.

189 00:30:05.750 00:30:10.319 Uttam Kumaran: Okay. I’m gonna have. I’m gonna have to go talk to wish. But I’ll be in there on the promotions call later.

190 00:30:10.520 00:30:11.509 Robert Tseng: Okay. Cool.

191 00:30:11.510 00:30:12.839 Uttam Kumaran: Okay. Alright. Talk to you soon.

192 00:30:12.840 00:30:13.669 Robert Tseng: I’ll see you.

193 00:30:13.670 00:30:13.980 Uttam Kumaran: Bye.