Meeting Title: PM Planning-Retro Date: 2025-03-31 Meeting participants: Aakash Tandel, Uttam Kumaran, Amber Lin
WEBVTT
1 00:06:41.710 ⇒ 00:06:42.860 Uttam Kumaran: Hey! Amber.
2 00:06:45.100 ⇒ 00:06:46.169 Amber Lin: Hi! There!
3 00:06:47.250 ⇒ 00:06:48.269 Uttam Kumaran: How are you?
4 00:06:49.299 ⇒ 00:06:57.579 Amber Lin: I’m good getting getting the feeling of getting the cash on Monday, because everything’s just starting, and I
5 00:06:58.100 ⇒ 00:07:07.790 Amber Lin: my seat, for since the since since 6 30. So a little slow right now
6 00:07:08.050 ⇒ 00:07:09.050 Uttam Kumaran: That’s fine!
7 00:07:22.360 ⇒ 00:07:23.330 Amber Lin: What about you?
8 00:07:24.400 ⇒ 00:07:25.779 Uttam Kumaran: Oh, I’m good.
9 00:07:27.020 ⇒ 00:07:31.400 Uttam Kumaran: Had a good productive morning. Monday is always like this, where it’s like sort of like
10 00:07:31.590 ⇒ 00:07:33.640 Uttam Kumaran: just setting us up for a good week.
11 00:07:34.370 ⇒ 00:07:38.409 Uttam Kumaran: I’m able to meet with operations and marketing now every 2 days or so. So they
12 00:07:38.410 ⇒ 00:07:39.070 Amber Lin: Hmm.
13 00:07:39.740 ⇒ 00:07:42.424 Uttam Kumaran: They really appreciate that. So that’s good. And
14 00:07:43.010 ⇒ 00:07:48.879 Uttam Kumaran: yeah, just end of month finalizing payroll, finalizing some random stuff like that. So
15 00:07:48.880 ⇒ 00:07:53.630 Amber Lin: I see a lot of company related stuff
16 00:07:54.080 ⇒ 00:07:54.640 Uttam Kumaran: Yeah.
17 00:07:55.602 ⇒ 00:07:58.280 Amber Lin: I think, since Akash is not here.
18 00:07:59.160 ⇒ 00:08:04.370 Amber Lin: I sent a question in our slack to
19 00:08:05.310 ⇒ 00:08:23.519 Amber Lin: essentially how to balance that with the stack books. I know we talked about it, and I know we should lean on. Linear is. It’s a little bit new to me, and it kind of feels a little sticky for me to navigate, because I I think I just don’t have the mindset yet about. I don’t know how this framework is like
20 00:08:23.930 ⇒ 00:08:33.450 Uttam Kumaran: Yeah, it’s probably a good question for Akash, I mean, I think my feedback was linear will save you because clients will say, Where is this thing? Where is this thing? And
21 00:08:33.450 ⇒ 00:08:33.780 Amber Lin: Hmm.
22 00:08:33.780 ⇒ 00:08:35.790 Uttam Kumaran: It’s hard to keep that all in your mind.
23 00:08:36.400 ⇒ 00:08:40.439 Uttam Kumaran: And basically you show them, hey, here’s where it is. Here’s the update.
24 00:08:40.590 ⇒ 00:08:44.290 Uttam Kumaran: And like, I don’t know that I think that was. But it’s a good question for
25 00:08:44.520 ⇒ 00:08:46.549 Uttam Kumaran: for a caution how he thinks about it.
26 00:08:46.680 ⇒ 00:08:51.360 Amber Lin: Okay, let me check one here.
27 00:09:22.910 ⇒ 00:09:34.989 Amber Lin: Oh, did you had a have a chance to look at the AI tickets? Because Casey and Miguel supposedly would be out of office tomorrow, so I kind of want to get the if I can, to get the
28 00:09:34.990 ⇒ 00:09:37.189 Uttam Kumaran: I have. I’ve just been in meetings since our.
29 00:09:37.640 ⇒ 00:09:41.620 Uttam Kumaran: so I haven’t. I’m not gonna be able to take a look at anything until probably later
30 00:09:41.620 ⇒ 00:09:43.040 Amber Lin: Yeah, that’s totally fine.
31 00:09:47.780 ⇒ 00:09:51.939 Uttam Kumaran: I feel better. I feel like it’s getting better. I mean again. I just think it just takes like
32 00:09:52.050 ⇒ 00:09:56.629 Uttam Kumaran: we just have to really get alignment, that all 3 of us are thinking about the same thing.
33 00:09:57.127 ⇒ 00:09:58.619 Amber Lin: Yeah, I agree.
34 00:09:59.100 ⇒ 00:10:02.959 Amber Lin: Cause I’d I think for me.
35 00:10:03.140 ⇒ 00:10:10.220 Amber Lin: I didn’t know that those were there, so I probably should do a better job of checking what Miguel has created.
36 00:10:10.590 ⇒ 00:10:17.780 Amber Lin: So to look at that, to see if everything has all the requirements. Make sure we’re aligned on what it is about
37 00:10:17.780 ⇒ 00:10:20.959 Uttam Kumaran: Yeah, I mean, I’m just gonna get much more annoying with
38 00:10:21.200 ⇒ 00:10:25.140 Uttam Kumaran: a linear is what I’m because otherwise there’s no they have to
39 00:10:25.140 ⇒ 00:10:27.940 Amber Lin: Meet to get a common understanding right? So
40 00:10:28.440 ⇒ 00:10:33.860 Uttam Kumaran: It has to be linear has to be notion. Otherwise, if it’s not in one of those, there’s no way for us to
41 00:10:34.140 ⇒ 00:10:35.419 Amber Lin: Yeah, and there’s
42 00:10:35.420 ⇒ 00:10:40.950 Uttam Kumaran: Direction. So I’m it’s just I’m gonna continuously just be annoying with like making sure that that stuff is there
43 00:10:40.950 ⇒ 00:10:41.640 Amber Lin: That’s fine!
44 00:10:41.950 ⇒ 00:10:42.860 Uttam Kumaran: Yeah.
45 00:10:43.150 ⇒ 00:10:44.180 Amber Lin: Hi! Akash!
46 00:10:45.820 ⇒ 00:10:53.370 Aakash Tandel: Hey? Sorry meeting with Mattesh ran over, and then I desperately need to restart my router because I was getting
47 00:10:54.872 ⇒ 00:10:56.110 Amber Lin: We’re all good
48 00:10:57.930 ⇒ 00:11:00.530 Aakash Tandel: Yeah, we all talked about so far.
49 00:11:01.144 ⇒ 00:11:13.510 Amber Lin: I just brought up the question that I posted in our slack channel, but we can address it at the end of this meeting. If if we have anything planning wise that we want to do first, st
50 00:11:15.694 ⇒ 00:11:18.269 Aakash Tandel: Okay? Yeah. I think.
51 00:11:18.720 ⇒ 00:11:28.929 Aakash Tandel: From my end. I think we got a good roadmap option with Javi. We had a good talk with them on earlier. I think that was helpful to have that type of
52 00:11:29.290 ⇒ 00:11:37.834 Aakash Tandel: stuff on the estimation block. Basically just make sure we’re on the same page. The one thing I want to kind of talk to you guys about was light dash
53 00:11:38.590 ⇒ 00:11:52.659 Aakash Tandel: with them. How do you want to like when we’re working with them, do they? Typically, I know this is like, might be the 1st time we’ve worked with them. But do we just typically upload data for the client. And then you guys kind of go from there
54 00:11:52.660 ⇒ 00:11:57.839 Uttam Kumaran: Yeah. So we worked with, we’ve worked with light dash before but basically like
55 00:11:58.130 ⇒ 00:12:01.889 Uttam Kumaran: one like, it’s almost like setting up another meta base.
56 00:12:02.050 ⇒ 00:12:08.710 Uttam Kumaran: So there has to be a date like there is a list of steps that have to be taken to to execute on that
57 00:12:09.260 ⇒ 00:12:17.899 Uttam Kumaran: like a database connection has to be made. There has to be a few tables that are brought in to be modeled there and then. A dashboard probably has to get created.
58 00:12:18.446 ⇒ 00:12:23.700 Uttam Kumaran: In order to like, do the proof of concept. So this is where it’s like, that’s time. So. But
59 00:12:24.000 ⇒ 00:12:30.720 Uttam Kumaran: like anybody on the team should be capable of of like any of the analytics. Engineers should be capable of setting that up
60 00:12:30.960 ⇒ 00:12:31.590 Aakash Tandel: Okay.
61 00:12:32.304 ⇒ 00:12:35.850 Uttam Kumaran: But it’s it’s like, it’s gonna take some time.
62 00:12:37.120 ⇒ 00:12:41.090 Uttam Kumaran: Yeah. But I guess. Let me know if that answers your question, because the
63 00:12:41.200 ⇒ 00:12:50.460 Uttam Kumaran: the he wanted to explore that tool. I said, Okay, we can. I can go ahead and connect with the vendor. But I don’t want to spend time setting it up unless it’s like in our
64 00:12:50.830 ⇒ 00:12:52.860 Uttam Kumaran: sprint to spend time doing that
65 00:12:53.220 ⇒ 00:13:01.839 Aakash Tandel: Yeah, that’s what kind of that I was gonna ask is like is, cause it sounds like that’s time that we would need to be spending exploring that tool for them.
66 00:13:03.410 ⇒ 00:13:05.380 Aakash Tandel: We’re kind of like with them, but
67 00:13:05.380 ⇒ 00:13:14.259 Uttam Kumaran: Yeah, it’s basically with them. Like he, we have to set up like a couple of pieces. And then basically say, Hey, go poke around and let us know if you want a
68 00:13:14.490 ⇒ 00:13:17.880 Uttam Kumaran: like a 1 h walkthrough of the tool
69 00:13:18.610 ⇒ 00:13:19.120 Aakash Tandel: Okay.
70 00:13:20.125 ⇒ 00:13:21.130 Uttam Kumaran: Yeah.
71 00:13:21.130 ⇒ 00:13:27.749 Aakash Tandel: Do you think our engineers to get something like basic spun up in like an hour? Or is that like at least 4 h worth of work
72 00:13:28.540 ⇒ 00:13:31.310 Uttam Kumaran: I think it’s probably a few hours worth of work
73 00:13:31.310 ⇒ 00:13:38.229 Aakash Tandel: Okay, yeah. Well, let me take that back to him and just be like, Hey, look for us to spin this up. It’s gonna take us like, you know.
74 00:13:38.650 ⇒ 00:13:48.820 Aakash Tandel: a half a day type of thing, amount of work for our engineers to spin this up, and then you can poke around and test the priority queue do you want that? Is that like
75 00:13:48.820 ⇒ 00:13:49.550 Uttam Kumaran: Yes.
76 00:13:49.780 ⇒ 00:13:50.732 Aakash Tandel: You know it’s
77 00:13:51.050 ⇒ 00:13:51.380 Uttam Kumaran: Correct.
78 00:13:51.380 ⇒ 00:13:58.339 Aakash Tandel: If it’s high up, then we can. We can definitely prioritize that. But right now it’s probably not. So we’ll we’ll deprioritize that for the moment
79 00:13:58.700 ⇒ 00:14:11.910 Uttam Kumaran: Okay, that’s perfect. I mean, again, like, like the light dash team you could. We can also lean on to do some of that work, but like setting up connections to our snowflake, bringing in one or 2 models, it’s gonna be something out of their scope.
80 00:14:12.450 ⇒ 00:14:16.390 Uttam Kumaran: But again, like, if he wants us to test this tool, then.
81 00:14:17.240 ⇒ 00:14:20.390 Uttam Kumaran: if that like, we have to get paid to to do that. It’s not like
82 00:14:20.390 ⇒ 00:14:20.930 Aakash Tandel: Yep.
83 00:14:21.150 ⇒ 00:14:21.770 Uttam Kumaran: Yeah.
84 00:14:22.850 ⇒ 00:14:29.757 Aakash Tandel: Cool. Yeah, that sounds good. Okay, I will pull that back to him and just kinda ask him what how he wants to move forward in in what part of the
85 00:14:30.190 ⇒ 00:14:32.870 Aakash Tandel: the queue he wants that. So that sounds good.
86 00:14:34.150 ⇒ 00:14:44.884 Aakash Tandel: cool. I think Eden is looking better from my perspective. I think Josh did not join to stand up. But the number reconciliation thing that we’ve been doing between Demo Day and
87 00:14:45.440 ⇒ 00:14:56.649 Aakash Tandel: Rob Wiley, I think on their end. Is looking better it’s looking like kind of in sync. So Robert and I met with Natasha, and we have a bunch of stuff to work on with him. So I think that
88 00:14:56.650 ⇒ 00:14:57.300 Uttam Kumaran: That’s good.
89 00:14:57.300 ⇒ 00:14:59.009 Aakash Tandel: Slowly, looking better, which is good
90 00:15:00.260 ⇒ 00:15:05.089 Uttam Kumaran: And how is it? How do you feel like about the new? Like allocation in terms of time?
91 00:15:08.113 ⇒ 00:15:09.730 Aakash Tandel: Me! Personally, or the team
92 00:15:10.420 ⇒ 00:15:11.729 Uttam Kumaran: I guess in general.
93 00:15:12.610 ⇒ 00:15:13.839 Aakash Tandel: Yeah, I think
94 00:15:14.170 ⇒ 00:15:36.716 Aakash Tandel: in general, I feel like we had plenty of stuff that was in flight, making good like not the fastest, but like decent progress. Forward. Because a lot of it was conversations with like, you know, with Bobby or with Ryan, or whatever that all got paused. So it definitely like hitting the brakes that hard and not touching those items for like a week week and a half is
95 00:15:37.730 ⇒ 00:15:56.619 Aakash Tandel: It’s good in terms of getting us clarity. But I also think, like at the moment we’re at. As soon as we finish the marketing dash that Sahan is working on, and a couple of other like small things. I think we’re gonna be light on work. But I think as long as they’re cool with picking up stuff that was currently paused or in backlog. I think we should be fine
96 00:15:57.510 ⇒ 00:15:58.150 Uttam Kumaran: Okay.
97 00:15:59.820 ⇒ 00:16:22.249 Aakash Tandel: Yeah. So yeah, and I noticed Josh is not on the same page as the rest of his team. So sometimes his team asked for stuff that’s like in direct contradiction to him. So like we just have to know how to navigate that. It’s like a it’s more of a internal like, Hey, I need this thing. It’s like, no, you don’t. It’s like, Okay, you guys have that conversation. We’ll be over here. Let us know what you decide type of thing as opposed to getting in the middle of that
98 00:16:22.250 ⇒ 00:16:28.590 Uttam Kumaran: Yeah, exactly. I mean, just pit them against each other to figure it out, because otherwise we get jammed
99 00:16:28.850 ⇒ 00:16:29.390 Aakash Tandel: Yep.
100 00:16:30.380 ⇒ 00:16:42.630 Aakash Tandel: yeah. So those are. Yeah. I think Javi is looking good. I think Eden’s looking good. They’re not perfect. I think there’s still a lot of like random parts that need a little bit of love, but I think they’re definitely moving in the right direction. I’m happy with that
101 00:16:43.030 ⇒ 00:16:46.830 Uttam Kumaran: Okay. And and James, isn’t. You don’t have anything assigned for James anymore? Right?
102 00:16:47.060 ⇒ 00:16:54.049 Aakash Tandel: No. So James did join stand up, which I was kind of surprised about. You did have a conversation with him on Friday, right
103 00:16:54.648 ⇒ 00:17:01.570 Uttam Kumaran: I messaged him, but I didn’t end up calling him, cause I just got jammed. But I think I I’ll call him today
104 00:17:02.040 ⇒ 00:17:30.989 Aakash Tandel: Okay, cool. Yeah. Cause he’s he’s currently blocked. There’s like a small change that demo is gonna make to the to. I think a specific model. I outlined it. What he said in the stand up and we have a ticket for Demote. So he’s gonna make that change. And then it seems like the update to the dashboard that he created. The retention dashboard should be fairly straightforward. So I I’m thinking, like Sahana or Annie, or someone else can definitely pick that up and and finish. Take that to the finish line. If he’s not on it.
105 00:17:31.820 ⇒ 00:17:33.490 Uttam Kumaran: Okay, okay, that’s fine.
106 00:17:35.260 ⇒ 00:17:39.549 Uttam Kumaran: Okay, I will call him and figure that out today.
107 00:17:39.990 ⇒ 00:17:40.520 Aakash Tandel: Okay.
108 00:17:44.390 ⇒ 00:18:00.210 Aakash Tandel: And then I know that Marianne had a she had some questions about time tracking stuff, but I think I answered her for those. So hopefully, we have some sort of documentation to share with the team on like, Hey, this is our expectations on time tracking for you guys. So hopefully that that’s that’ll help the team
109 00:18:00.210 ⇒ 00:18:00.730 Amber Lin: No. Okay.
110 00:18:00.730 ⇒ 00:18:08.549 Uttam Kumaran: Yeah, I basically I. I’m meeting with them now every 2 days or so somewhere with marketing. And so we’ll see the output from both those teams
111 00:18:08.950 ⇒ 00:18:10.960 Uttam Kumaran: go up like a million percent
112 00:18:11.100 ⇒ 00:18:14.089 Aakash Tandel: A lot of that, though I’m directing them to y’all
113 00:18:14.250 ⇒ 00:18:17.549 Uttam Kumaran: To work directly with. So in the operation side.
114 00:18:18.118 ⇒ 00:18:23.040 Uttam Kumaran: they have questions about, like, okay, how do we actually action on requiring people to
115 00:18:23.240 ⇒ 00:18:31.949 Uttam Kumaran: finish that up. And I told them that basically there’s a process that probably needs to happen on a weekly basis. And then also on a monthly basis is really where
116 00:18:32.270 ⇒ 00:18:47.929 Uttam Kumaran: things need to get close, like really mandatory. So I told them to think about whether this is like a meeting every month or like something. But this is something I think this is going to be a necessary evil for us to just deal with. I don’t really see a clear way around.
117 00:18:48.080 ⇒ 00:18:50.328 Uttam Kumaran: just like reminding people.
118 00:18:51.010 ⇒ 00:18:53.640 Uttam Kumaran: But I told him that there needs to be a clear process
119 00:18:54.090 ⇒ 00:18:58.100 Uttam Kumaran: for for that, for how to close out, clockify and
120 00:18:58.662 ⇒ 00:19:06.270 Uttam Kumaran: so that’s 1 thing. The second piece is on out of office and holiday. So they are. Gonna have that done this week, which is basic.
121 00:19:06.450 ⇒ 00:19:13.860 Uttam Kumaran: We have a company holiday calendar. All of that will be available in the Google Calendar holiday calendar. And then also.
122 00:19:13.960 ⇒ 00:19:17.929 Uttam Kumaran: they’re gonna use linear asks to basically be able to submit out of office.
123 00:19:18.160 ⇒ 00:19:27.839 Uttam Kumaran: and then they’ll create a process by which you guys on depending on who it is y’all will be. It’ll y’all will be the the acceptance. Basically, like
124 00:19:28.130 ⇒ 00:19:36.420 Uttam Kumaran: you have to say, cool, this is approved. And then that’s somehow that person gets let known, and then like makes it through some other flows. So they’re owning like creating that process
125 00:19:38.360 ⇒ 00:19:38.960 Aakash Tandel: Yeah.
126 00:19:39.170 ⇒ 00:19:52.719 Aakash Tandel: I mean, that makes total sense to me. Yeah, the yeah. The time all the time. Tracking stuff is just necessary, like, I don’t know how in any agency functions without it. So we’re just gonna have to do what everyone else does. Unfortunately.
127 00:19:53.560 ⇒ 00:19:54.170 Uttam Kumaran: Okay.
128 00:19:55.420 ⇒ 00:20:13.060 Aakash Tandel: Another thing I like. I don’t know how to add this to the document that they wrote, but like the idea is like, Hey, we’re not trying to like big brother you and like micromanage your time. We expect you to be an adult and be able to do your work. But we also just need to build the right client for the right thing, too. So that’s like the kind of necessary evil part
129 00:20:13.550 ⇒ 00:20:17.080 Uttam Kumaran: Totally. I mean frankly, what will happen is
130 00:20:17.705 ⇒ 00:20:20.609 Uttam Kumaran: we’ll flag it on 2 ends, one
131 00:20:21.207 ⇒ 00:20:25.410 Uttam Kumaran: if if I notice that like hours are low.
132 00:20:25.750 ⇒ 00:20:29.880 Uttam Kumaran: Somehow I’ll be able to flag whether ours like match.
133 00:20:30.150 ⇒ 00:20:35.719 Uttam Kumaran: what people are billing and again, this is mainly for for our hourly clients
134 00:20:35.830 ⇒ 00:20:41.259 Uttam Kumaran: the other way this will go is if people don’t have it in, then they’re just gonna get paid. What’s in there. Which means they’re gonna get paid less.
135 00:20:41.260 ⇒ 00:20:41.940 Uttam Kumaran: So
136 00:20:41.940 ⇒ 00:20:51.530 Uttam Kumaran: so that’s it like, that’s the that’s the forcing function for companies, for the for the clients where they are. Hourly. I will personally go message everybody, and be like
137 00:20:51.740 ⇒ 00:20:53.839 Uttam Kumaran: you need to confirm. This is in.
138 00:20:54.330 ⇒ 00:21:00.860 Uttam Kumaran: But then, I hope hopefully, like not all like that that’s going to be a subset of of our total clients. So
139 00:21:02.070 ⇒ 00:21:17.190 Amber Lin: I think, for for logging time there’s also a risk of last time we saw the Sahana logged 8 h ahead of time. So there’s 1 risk of logging hours ahead of time, whereas doesn’t match the actuals, and 2, there is a risk of
140 00:21:17.742 ⇒ 00:21:22.400 Amber Lin: logging it as a big chunk, so we don’t know where it went into
141 00:21:22.730 ⇒ 00:21:31.370 Amber Lin: cause when we enforce that people might just log 8 h per day and not specify where it went into, or if it match matches to the total
142 00:21:33.110 ⇒ 00:21:34.929 Aakash Tandel: Yeah, I think, like.
143 00:21:35.760 ⇒ 00:21:57.369 Aakash Tandel: my company, Wiltree is currently like working on trying to get actuals more in line. And I’m I’m cool with people like kind of estimating like, Hey, it was like 30 h ish or sorry. 30 min ish of work on this type of thing. That I’m honestly fine with that, if you’re like working on a problem. And it’s like, Oh, was this 20 min? Was it 30 min like whatever? It’s not that big of a deal.
144 00:21:58.100 ⇒ 00:22:08.211 Aakash Tandel: but I think just just saying a straight up like I. I worked 8 h that day, and it was like all on one client. That’s probably too general. So yeah, I don’t know.
145 00:22:09.230 ⇒ 00:22:18.189 Aakash Tandel: Well, to give a little bit, probably more guidance on like, hey? Maybe break it down to like 30 min increments or like hour increments, and then go from there. Just don’t block the full
146 00:22:18.190 ⇒ 00:22:25.560 Uttam Kumaran: Ideally, what I want to see is basically I want, if the tickets are everything that people are working on, then we basically
147 00:22:25.960 ⇒ 00:22:27.685 Uttam Kumaran: look at the tickets right?
148 00:22:29.240 ⇒ 00:22:32.719 Uttam Kumaran: Cause if I if I then say cool, you had 5 tickets
149 00:22:33.030 ⇒ 00:22:35.120 Uttam Kumaran: and 40 h of work, then
150 00:22:35.360 ⇒ 00:22:38.840 Uttam Kumaran: what I’m what I’m expecting is that those are all pretty large tickets.
151 00:22:39.510 ⇒ 00:22:52.610 Uttam Kumaran: I think that’s probably because even I went in today, and I put a bunch of stuff in clockify. And ideally, if if we are confident on everything is being tracked, then there’s no need. There. There’s like I’m less concerned with
152 00:22:52.710 ⇒ 00:23:00.140 Uttam Kumaran: what’s tracked and clock. If I because if a client asks me, I’ll say, Go, look at the go look at the tickets we completed in terms of what work we did
153 00:23:01.750 ⇒ 00:23:03.609 Aakash Tandel: Does that seem like? It makes
154 00:23:03.820 ⇒ 00:23:04.630 Uttam Kumaran: Make, sense.
155 00:23:04.630 ⇒ 00:23:11.830 Amber Lin: Okay, as in. We’re not. Are you saying we’re going to put the hours in a ticket, or just showing the client that this is the work we already completed.
156 00:23:12.040 ⇒ 00:23:18.319 Uttam Kumaran: Well, if the client asked, where did? Where did the hours go to? Then I’m gonna just show the tickets that were.
157 00:23:18.320 ⇒ 00:23:20.549 Uttam Kumaran: I see, I see. So
158 00:23:20.550 ⇒ 00:23:29.480 Uttam Kumaran: I don’t think it’s as relevant to like. Where did the 30 min today go? It’s just like, if I look at 40 h of a person’s time.
159 00:23:29.740 ⇒ 00:23:38.179 Uttam Kumaran: I want to know that it went to the tickets that they were assigned. Then we can say, cool, hey, you build 40 h, but there’s only 3 tickets here.
160 00:23:39.130 ⇒ 00:23:41.190 Uttam Kumaran: Then what’s the like? What’s the issue?
161 00:23:41.764 ⇒ 00:23:48.139 Uttam Kumaran: Cause? Ideally, there shouldn’t be stuff tracked there. That’s not a meeting or a ticket.
162 00:23:49.010 ⇒ 00:23:49.390 Uttam Kumaran: Hmm!
163 00:23:49.390 ⇒ 00:23:52.190 Uttam Kumaran: Like for me. A lot of my stuff is just meetings.
164 00:23:52.440 ⇒ 00:23:59.909 Uttam Kumaran: So I I just log the meeting times that I’m in directly from my Google Calendar with the clockify extension
165 00:24:00.340 ⇒ 00:24:04.010 Amber Lin: But for other folks that they’re work, they’re working on stuff. But again.
166 00:24:04.530 ⇒ 00:24:08.899 Uttam Kumaran: I just want to know that everything’s in linear, because then I’ll I’ll be able to divide
167 00:24:09.030 ⇒ 00:24:14.519 Uttam Kumaran: the amount of tickets they have by, like the amount of time they spent that week. And it’s a it’s like
168 00:24:14.900 ⇒ 00:24:17.120 Uttam Kumaran: it’s a little bit easier on folks. I think
169 00:24:19.220 ⇒ 00:24:29.320 Aakash Tandel: I think even Job are doing a good job of like, if the tickets not there, like someone, will create it, or I’ll just create during stand up. So I feel like most of our works documented. Well, there.
170 00:24:29.690 ⇒ 00:24:35.919 Aakash Tandel: and yeah, I think everything should be in a ticket, especially for, like our you know, billable client billable team members
171 00:24:36.530 ⇒ 00:24:37.120 Uttam Kumaran: Yeah.
172 00:24:40.980 ⇒ 00:24:46.164 Amber Lin: Sounds good. I can give a few updates on my 2 clients. So ABC,
173 00:24:47.080 ⇒ 00:24:52.409 Amber Lin: going really well today, we met with Janice to go over the error. So.
174 00:24:52.760 ⇒ 00:25:03.619 Amber Lin: and I told Casey he didn’t have to be there. So we went over the errors, identify some issues. So I think, moving forward the standards pretty much going to be like this of
175 00:25:03.620 ⇒ 00:25:05.530 Amber Lin: okay, the issues
176 00:25:05.640 ⇒ 00:25:17.009 Amber Lin: making them look at it because I think on their own they don’t like. I can push, we can push them to do it on their own as much as we can, but without the daily meetings that daily check ins.
177 00:25:17.360 ⇒ 00:25:20.810 Amber Lin: They are not that on track So
178 00:25:21.160 ⇒ 00:25:33.210 Amber Lin: that’s our main focus right now. And this week I estimate that there won’t be too much hours that we need to spend outside of these meetings. Except for 2
179 00:25:33.470 ⇒ 00:25:41.050 Amber Lin: main tickets, one is getting the training videos to them which we’re just gonna create an outline and maybe
180 00:25:41.380 ⇒ 00:25:54.149 Amber Lin: loom video for instructions for genies to follow. But they’re the ones who are gonna record their final videos. So I don’t estimate too much time on that I I’m gonna confirm with Miguel on that. And then the other part is to
181 00:25:54.790 ⇒ 00:26:17.959 Amber Lin: make the adjustments to the bot, and I don’t think I I think I’ll want Casey to work on it towards the end of this week to make a batch adjustment rather than making him go into a day by day and spending the time to get in focus and then get out of focus. So estimate they won’t be too much time that we will need to spend on the ABC. Client
182 00:26:18.100 ⇒ 00:26:19.950 Amber Lin: unless there’s something I’m missing
183 00:26:22.350 ⇒ 00:26:27.669 Uttam Kumaran: I think that’s fine. Yeah, I mean again, like, I think if if you’re pretty confident, then
184 00:26:27.850 ⇒ 00:26:34.969 Uttam Kumaran: I guess my my only ask on ABC. Is like, are are we on track to onboard? Those 5 folks
185 00:26:36.190 ⇒ 00:26:39.780 Amber Lin: Toll it so
186 00:26:39.780 ⇒ 00:26:40.370 Uttam Kumaran: Is.
187 00:26:41.850 ⇒ 00:26:43.080 Amber Lin: Oh!
188 00:26:43.450 ⇒ 00:26:45.259 Uttam Kumaran: Like, are we gonna onboard that this week
189 00:26:47.060 ⇒ 00:26:50.139 Amber Lin: Yeah, that’s what that’s what we want. I I feel like.
190 00:26:51.710 ⇒ 00:27:02.110 Amber Lin: I think, last meeting, it wasn’t clear. If they’re gonna announce, I think they’re gonna announce the whole company so ideally this week, I would say towards
191 00:27:02.570 ⇒ 00:27:11.909 Amber Lin: Wednesday or Friday I want the 5 Csrs to be on boarded. We have their names. And we have a basic training video. So
192 00:27:12.370 ⇒ 00:27:18.450 Amber Lin: I think tomorrow I need to align with Janice on that, because there’s still
193 00:27:18.610 ⇒ 00:27:20.760 Amber Lin: there’s so quite a few things that
194 00:27:20.890 ⇒ 00:27:25.600 Amber Lin: the bot is still getting wrong. And because they haven’t updated the answers.
195 00:27:25.750 ⇒ 00:27:27.600 Amber Lin: So today was a lot of.
196 00:27:27.720 ⇒ 00:27:40.299 Amber Lin: can you update this? Can you do this. Now, this is right cause I don’t want the Csr to be on board, and that becomes a sentiment of because they’re gonna talk to other people they’re gonna say, oh, it got it wrong. I want
197 00:27:40.300 ⇒ 00:27:46.100 Uttam Kumaran: I guess this is also where it’s like I don’t. I? All I know is the project plan that you presented
198 00:27:46.510 ⇒ 00:27:56.020 Uttam Kumaran: On Friday, which is probably this is what everybody knows. So if we’re not gonna hit that then, and it’s not our fault, then I want to tell. I want to tell you that that like, hey?
199 00:27:56.020 ⇒ 00:27:56.750 Amber Lin: Good.
200 00:27:56.750 ⇒ 00:28:03.750 Uttam Kumaran: We’re at risk of not hitting this. And because we’re noticing that a lot of stuff is still wrong, and we’re waiting on updates
201 00:28:03.960 ⇒ 00:28:07.470 Uttam Kumaran: like, I don’t wanna get to Friday, cause I’m gonna ask every day like.
202 00:28:07.580 ⇒ 00:28:13.140 Uttam Kumaran: why haven’t we gotten 5 people on this yet? So the if the answer is
203 00:28:13.880 ⇒ 00:28:17.509 Uttam Kumaran: like, Okay, we’re that they need to still keep updating stuff.
204 00:28:17.620 ⇒ 00:28:20.440 Uttam Kumaran: Then we should send out an email to the team saying, Hey, we’re
205 00:28:21.210 ⇒ 00:28:23.370 Uttam Kumaran: that’s the number one goal is to get those 5 people on
206 00:28:23.370 ⇒ 00:28:24.370 Amber Lin: Yeah. Totally.
207 00:28:24.600 ⇒ 00:28:30.990 Uttam Kumaran: So that’s what I want to make sure that it’s not our problem. It’s their problem, and that we tell them that
208 00:28:39.130 ⇒ 00:28:45.259 Aakash Tandel: So basically, we’re waiting on them to basically say, like, Hey, this is the proper response to this type of question is that kind of the
209 00:28:46.300 ⇒ 00:28:56.149 Amber Lin: Yeah, essentially, that’s what we did in the meeting today, because it took them forever. So we had today. We pulled up all the error logs and looked at that. I
210 00:28:57.920 ⇒ 00:28:58.630 Amber Lin: yeah.
211 00:28:59.300 ⇒ 00:29:03.279 Uttam Kumaran: But like, why can’t they do that themselves? Because I thought they had that spreadsheet and
212 00:29:03.510 ⇒ 00:29:09.720 Amber Lin: Yes, they do. They keep saying they will every time in the meeting every meeting I bring it up
213 00:29:10.080 ⇒ 00:29:13.340 Uttam Kumaran: Okay, that’s fine. But see, that’s that’s actually like, that’s okay. Because
214 00:29:13.340 ⇒ 00:29:13.710 Amber Lin: Okay.
215 00:29:13.710 ⇒ 00:29:15.380 Uttam Kumaran: I don’t care about
216 00:29:15.490 ⇒ 00:29:20.210 Uttam Kumaran: like I want to hit the deadline because I want us to. I want us to do thanks.
217 00:29:20.210 ⇒ 00:29:30.600 Uttam Kumaran: But if we’re blocked by them. Then it’s not our fault. I just want to make sure that if Friday comes and we haven’t on boarded the 5, then everybody on that meeting is aware that it’s because
218 00:29:31.130 ⇒ 00:29:33.129 Uttam Kumaran: we haven’t got this stuff updated right? So like
219 00:29:33.130 ⇒ 00:29:37.666 Amber Lin: Yeah, it’s yeah. I think there’s not really much of
220 00:29:38.570 ⇒ 00:30:05.469 Amber Lin: we can’t. So technically, we can’t roll out the bot. The thing is, just do we want to roll out while the quality is still like this? I think I’m gonna throw that question at Yvette and Denise, because the event wasn’t able to come today. I was wanting to ask her that in the meeting, so throw that question at them. If they say no, we don’t want to give them a not very accurate bot. Then it’s on them that we couldn’t roll out this week. Does that sound good?
221 00:30:06.710 ⇒ 00:30:11.800 Uttam Kumaran: Yeah, I guess my ask was like, Why can’t Shanice make that decision like, why does your vet need to make that decision?
222 00:30:13.670 ⇒ 00:30:15.540 Amber Lin: Janice delegates to you, but
223 00:30:16.840 ⇒ 00:30:21.770 Amber Lin: she can do the error, messages and all that, but then she will go on nasty bed on.
224 00:30:22.160 ⇒ 00:30:25.179 Amber Lin: Can this be rolled out, but I’ll check with both of them
225 00:30:25.730 ⇒ 00:30:31.160 Uttam Kumaran: Okay, yeah. And then I would also give them metrics like, how often is it getting things wrong?
226 00:30:33.490 ⇒ 00:30:38.819 Uttam Kumaran: How wrong is it like I don’t think it’s help. I don’t think it’s I think it’s it would be more helpful if you could say
227 00:30:39.010 ⇒ 00:30:43.300 Uttam Kumaran: 2 out of 5 questions. It gets wrong, and it gets it wrong in this way.
228 00:30:43.950 ⇒ 00:30:52.379 Uttam Kumaran: like cause. If you were to ask me, and it was my company, I would say, I don’t. I’m not sure how to make that decision, like I need some data to make that decision.
229 00:30:54.790 ⇒ 00:31:05.120 Aakash Tandel: Yeah, that. And I think, especially if we’re trying to meet a Friday deadline. You should make a deadline from the client side, saying, Hey, if we don’t have this end of day, Tuesday is not gonna be in by
230 00:31:05.120 ⇒ 00:31:05.520 Amber Lin: Hmm.
231 00:31:05.803 ⇒ 00:31:12.600 Aakash Tandel: It’s like our team needs time to work on it. So yeah, give this client as many deadlines as as we need
232 00:31:14.100 ⇒ 00:31:19.009 Amber Lin: That’s helpful. We?
233 00:31:23.830 ⇒ 00:31:29.540 Amber Lin: Okay. So that’s ABC stock. Let’s, oh.
234 00:31:31.070 ⇒ 00:31:56.460 Amber Lin: that’s kind of where my question was that I think, for in terms of our progress. The client is still kind of onboarding to them. They have some few requests or exploring here and there, so Luke will probably be working with the data team directly. But we have the meeting cadence in place, and we’re gonna have a sprint planning on Wednesday. So the cycle starts Wednesday
235 00:32:00.560 ⇒ 00:32:01.609 Uttam Kumaran: Force for staff.
236 00:32:01.610 ⇒ 00:32:03.700 Uttam Kumaran: Yeah, we’re Stockwoods.
237 00:32:03.940 ⇒ 00:32:04.530 Uttam Kumaran: Okay.
238 00:32:04.820 ⇒ 00:32:05.500 Amber Lin: Yeah.
239 00:32:05.500 ⇒ 00:32:09.990 Uttam Kumaran: Cool. Yeah, what I’m noticing is that those 2 like
240 00:32:10.640 ⇒ 00:32:14.669 Uttam Kumaran: it’s just what I’m I mean. That’s why I went on the meeting. And I’m kind of like guys.
241 00:32:15.110 ⇒ 00:32:17.550 Uttam Kumaran: You guys are supposed to tell us what to do. Now.
242 00:32:17.810 ⇒ 00:32:18.179 Amber Lin: And next.
243 00:32:18.180 ⇒ 00:32:20.200 Uttam Kumaran: Literally were kept pushing like.
244 00:32:20.540 ⇒ 00:32:23.050 Uttam Kumaran: So I have to take the reins. But
245 00:32:23.350 ⇒ 00:32:32.149 Uttam Kumaran: I’m like they don’t like they. They said they don’t want us to do that. Then they want me to do that. If I didn’t say anything that meeting nobody would have said
246 00:32:32.150 ⇒ 00:32:33.259 Amber Lin: Nothing to work on.
247 00:32:33.630 ⇒ 00:32:40.929 Uttam Kumaran: So, yeah, so this is what I’m like, we need to push them to build a backlog and to basically own
248 00:32:41.250 ⇒ 00:32:42.999 Uttam Kumaran: like getting our stuff out
249 00:32:43.330 ⇒ 00:32:53.489 Uttam Kumaran: like that, was the director from Mitch. If on Wednesday it’s it’s not seeming much like that, then I’ll have to tell Mitch like, Hey, it’s I think I still have to drive
250 00:32:54.250 ⇒ 00:32:55.640 Uttam Kumaran: stuff forward
251 00:32:55.640 ⇒ 00:32:58.520 Amber Lin: And then we should probably get paid more for that
252 00:32:58.520 ⇒ 00:33:06.249 Uttam Kumaran: Yeah, it’s fine. I just for me. The directive was really clear that like they’re taking over hand them everything. They’ll tell us what to do.
253 00:33:06.640 ⇒ 00:33:10.399 Uttam Kumaran: So far, all we’ve gotten is the one ticket, and
254 00:33:10.400 ⇒ 00:33:11.290 Amber Lin: Yeah.
255 00:33:11.500 ⇒ 00:33:25.580 Uttam Kumaran: But this is what I this is also. Why, in that meeting don’t say, don’t say I just said I was retry, being really clear with like, don’t say don’t agree to anything unless it’s in the ticket, and unless there’s a due date and everything because they’re supposed to be giving us that information?
256 00:33:26.370 ⇒ 00:33:35.209 Uttam Kumaran: Right? And that’s I think I gave. I think I already gave the feedback in that channel. So I’m I’m kind of okay with that. But that was my big thing there, which is.
257 00:33:35.600 ⇒ 00:33:41.180 Uttam Kumaran: I just want to be really clear that they’re setting the backlog, and we’re executing it like
258 00:33:41.360 ⇒ 00:33:43.400 Uttam Kumaran: I can continue to support.
259 00:33:43.530 ⇒ 00:33:45.610 Uttam Kumaran: But like
260 00:33:45.710 ⇒ 00:33:54.020 Uttam Kumaran: in in a in a team like that, someone has to be each playing each role. And for me, they’re playing product owner, and they’re executing.
261 00:33:54.140 ⇒ 00:33:57.189 Uttam Kumaran: So I kind of want to hand the responsibility to them.
262 00:33:57.750 ⇒ 00:34:01.931 Amber Lin: I see? I think my question when I put in a Pm. Channel is.
263 00:34:02.580 ⇒ 00:34:10.510 Amber Lin: what kind of role does a Pm. Play when there’s also a client team, because I don’t think I should be pming them
264 00:34:10.969 ⇒ 00:34:12.829 Uttam Kumaran: But there are. You’re just you’re just
265 00:34:13.400 ⇒ 00:34:14.290 Amber Lin: Tickets.
266 00:34:14.440 ⇒ 00:34:16.960 Uttam Kumaran: You’re just pming, Luke and our team
267 00:34:17.340 ⇒ 00:34:24.299 Amber Lin: So it would be so essentially I am blocked by them creating a good ticket.
268 00:34:24.820 ⇒ 00:34:33.859 Amber Lin: So I can’t really make our team do anything if they if they haven’t created to ticket, if that’s how our roles are divided
269 00:34:34.190 ⇒ 00:34:44.590 Uttam Kumaran: Exactly well, where we just yeah, we’re not gonna work on anything that we haven’t been asked to do. This is actually like, it’s actually really great this way. In fact, it takes load off of us.
270 00:34:44.800 ⇒ 00:34:46.370 Uttam Kumaran: Yeah, it’s very low.
271 00:34:46.370 ⇒ 00:34:46.730 Uttam Kumaran: Need to
272 00:34:46.739 ⇒ 00:34:47.289 Amber Lin: It’s on my
273 00:34:47.290 ⇒ 00:34:55.400 Uttam Kumaran: Yeah, like, they basically sent this this one ticket, which was, yeah, request
274 00:34:55.840 ⇒ 00:35:00.389 Uttam Kumaran: request bolt user information. They wrote the what deliverables and timeline
275 00:35:00.390 ⇒ 00:35:00.940 Amber Lin: Yeah.
276 00:35:00.940 ⇒ 00:35:06.240 Uttam Kumaran: I took a look at it. I said, cool, it’s ready for prioritization. They gave us a due date that they wanted. It
277 00:35:06.510 ⇒ 00:35:13.489 Uttam Kumaran: turns out that they didn’t want it by that they wanted even later, which is fine. And then we said, Cool, we’ll take this on. That’s it
278 00:35:13.860 ⇒ 00:35:17.639 Uttam Kumaran: right. That’s how that’s how quick these meetings can should be going
279 00:35:17.640 ⇒ 00:35:18.490 Amber Lin: I see so
280 00:35:18.995 ⇒ 00:35:19.500 Uttam Kumaran: Yeah.
281 00:35:19.500 ⇒ 00:35:37.349 Amber Lin: So just to reiterate the process. When I deal with these client teams they create a ticket. They get all the requirements that list done in the stand up meeting. We review the ticket and agree. If we take on the work kind of like what? And then
282 00:35:37.350 ⇒ 00:35:40.150 Uttam Kumaran: Ideally, ideally that happens in planning like
283 00:35:40.400 ⇒ 00:35:51.369 Uttam Kumaran: this one is gonna be a weird one, because there’s nothing there right now. So but I ideally during planning. They help us plan the next 2 weeks worth of work that we
284 00:35:51.370 ⇒ 00:35:51.689 Amber Lin: It is.
285 00:35:51.690 ⇒ 00:35:52.650 Uttam Kumaran: Take on
286 00:35:52.980 ⇒ 00:36:00.569 Uttam Kumaran: right now. They’re gonna be sending us tickets, probably daily, but we don’t need. We don’t need to accept those immediately as they come and execute.
287 00:36:00.570 ⇒ 00:36:01.840 Uttam Kumaran: I see, I see.
288 00:36:01.840 ⇒ 00:36:05.149 Uttam Kumaran: Honest. I want the ticket to go through our process, which is
289 00:36:05.470 ⇒ 00:36:28.990 Uttam Kumaran: like myself, and you have to review the ticket. Make sure it has everything that our engineers need for it to work on, and then we get a sense of when they want it to be due. But the day they want to do does not mean that this doesn’t equal the day it can be done. So then it’s up to us to say is that is that a reasonable timeline? And then we can assign it to someone in the sprint like, I guess
290 00:36:29.120 ⇒ 00:36:35.370 Uttam Kumaran: ultimately overall what I’m saying is any ticket on any team should be able to be taken on by any engineer
291 00:36:35.520 ⇒ 00:36:35.840 Amber Lin: Oh!
292 00:36:35.840 ⇒ 00:36:45.450 Uttam Kumaran: So it’s not. It’s not about Luke. It’s not about anybody. It’s like a ticket needs to have everything in it, the expectations. And then we work on slotting it into the
293 00:36:45.620 ⇒ 00:36:47.329 Uttam Kumaran: to the supply chain
294 00:36:49.530 ⇒ 00:36:49.920 Amber Lin: I see.
295 00:36:49.920 ⇒ 00:36:59.250 Uttam Kumaran: So so they’re gonna create the tickets. But they can’t assign it. They can’t slot it into cycle. It needs to basically sit there until we give the okay.
296 00:36:59.510 ⇒ 00:37:00.210 Amber Lin: Oh!
297 00:37:00.210 ⇒ 00:37:12.139 Uttam Kumaran: And ideally, ideally. It’s it can be me for some time. But I can give the okay on the requirements. And it’s you and Luke or you, and whoever’s in engineering being like, hey? Can you take this on? When do you expect this to be done? Blah blah!
298 00:37:14.080 ⇒ 00:37:19.040 Amber Lin: So I think it it could help, because they seem quite lost
299 00:37:19.240 ⇒ 00:37:26.840 Amber Lin: on how to navigate this as well. So I think it’ll be helpful to write out a process or requirement of
300 00:37:27.040 ⇒ 00:37:39.010 Amber Lin: telling them you’re gonna create a ticket, but and add all the requirements, don’t assign it yet on our side uten will review the requirements. And and then me and Luke is gonna make sure
301 00:37:39.140 ⇒ 00:37:42.919 Amber Lin: how or if we’re gonna take the work and how long it’s gonna take.
302 00:37:43.437 ⇒ 00:37:48.019 Amber Lin: Okay, I will write. I will write out. Write out that process for them.
303 00:37:48.330 ⇒ 00:37:53.740 Uttam Kumaran: Yeah. And I, well, I think we should just do the how we use linear Doc, because this is this is how every team works right
304 00:37:53.740 ⇒ 00:37:55.020 Amber Lin: Totally. Yeah.
305 00:37:55.280 ⇒ 00:37:58.889 Uttam Kumaran: Yeah, cause, this is how every team should basically be working. So
306 00:37:58.890 ⇒ 00:38:01.229 Amber Lin: I’ll add it to the linear. Then
307 00:38:01.830 ⇒ 00:38:02.580 Uttam Kumaran: Cast.
308 00:38:03.650 ⇒ 00:38:07.190 Aakash Tandel: Do they have? Have we done like a backlog meeting or a roadmapping plan with
309 00:38:07.596 ⇒ 00:38:10.850 Amber Lin: They have not created the backlog or roadmap
310 00:38:11.470 ⇒ 00:38:13.380 Aakash Tandel: Yeah, that’s kind of what we
311 00:38:13.380 ⇒ 00:38:17.269 Uttam Kumaran: We have a meeting. We have a meeting on Wednesday to do that. So
312 00:38:17.270 ⇒ 00:38:24.069 Amber Lin: Really the one on Wednesday is to plan based on what we have in the backlog. But we don’t have anything in the backlog
313 00:38:24.550 ⇒ 00:38:26.219 Uttam Kumaran: So then that becomes grooming
314 00:38:26.220 ⇒ 00:38:35.730 Amber Lin: Yes, let me nudge them so hopefully. By end of day, Tuesday they have a backlog and a roadmap planned.
315 00:38:36.120 ⇒ 00:38:38.899 Amber Lin: and then Wednesday we can look over them
316 00:38:39.710 ⇒ 00:38:45.139 Uttam Kumaran: Yeah, I mean, we just talked to him this to this morning, so like, I wouldn’t send a message today, because we
317 00:38:45.330 ⇒ 00:38:46.210 Uttam Kumaran: we already told him
318 00:38:46.210 ⇒ 00:38:48.520 Amber Lin: I’ll bring it up. I’ll bring it up in tomorrow’s meeting. Then
319 00:38:48.520 ⇒ 00:38:54.269 Uttam Kumaran: Yeah, I would say, just bring it up tomorrow, saying, Hey, tomorrow we initially planned it for planning
320 00:38:54.270 ⇒ 00:38:54.780 Amber Lin: But
321 00:38:54.780 ⇒ 00:38:58.039 Uttam Kumaran: Instead, we can use it to just build up the backlog if you’d like.
322 00:38:58.280 ⇒ 00:39:03.540 Uttam Kumaran: That should be our goal right? I just wanna make sure that there’s stuff for Luke to work on. And there’s stuff we can, Bill, for
323 00:39:04.520 ⇒ 00:39:18.820 Uttam Kumaran: if they and if they need help to do that, that’s fine. But that’s okay. I’m just trying to figure out where the line is. Because if we have, if if I’m playing product owner and those 2 are and Mitch’s, and you’re involved. That’s too many people that aren’t engineering
324 00:39:19.090 ⇒ 00:39:19.860 Amber Lin: Yeah. Totally.
325 00:39:19.860 ⇒ 00:39:22.920 Uttam Kumaran: Right. So I wanna get out. I kind of like
326 00:39:23.190 ⇒ 00:39:28.400 Uttam Kumaran: for me. My goal is to get out. And so if if I can play strategy. Here and there.
327 00:39:28.810 ⇒ 00:39:35.640 Uttam Kumaran: Second place, strategy. And then you, Luke, and those 2 execute everything. Then that’s that’s gold.
328 00:39:35.960 ⇒ 00:39:36.540 Amber Lin: Yeah.
329 00:39:37.000 ⇒ 00:39:37.600 Uttam Kumaran: Yeah.
330 00:39:38.120 ⇒ 00:39:38.900 Amber Lin: Awesome.
331 00:39:39.420 ⇒ 00:39:40.239 Aakash Tandel: But again I don’t think
332 00:39:40.240 ⇒ 00:39:54.410 Uttam Kumaran: This is any different than where we were last week. So I’m not worried. I just I don’t want to be in them like for that meeting today. They sent a ticket over, but then it was like cool. Why don’t you go meet with Luke after this like we shouldn’t? We shouldn’t put Luke in that position like
333 00:39:54.730 ⇒ 00:39:56.580 Amber Lin: Oh, tell me more.
334 00:39:57.380 ⇒ 00:40:02.860 Uttam Kumaran: Like meaning. I think they were like cool. We add, we added a ticket. Did you have a look at it? And you were like.
335 00:40:03.190 ⇒ 00:40:08.919 Uttam Kumaran: hey? Okay, cool. Let’s why don’t you and Luke go work on it right after this, and we can get it done today.
336 00:40:09.270 ⇒ 00:40:15.730 Uttam Kumaran: The I think the stand up should more be for okay, this is the ticket, Luke. Are you aware of this ticket? Great
337 00:40:15.730 ⇒ 00:40:16.500 Amber Lin: Oh!
338 00:40:16.500 ⇒ 00:40:24.459 Uttam Kumaran: When are you planning on getting it done? They said, cool. We actually don’t need it by today. We can get it tomorrow. Great. Okay, you’ll have it by tomorrow.
339 00:40:24.590 ⇒ 00:40:30.459 Uttam Kumaran: What else? And they’re like one password cool. Where are we on the one password thing? Okay, we’re here cool.
340 00:40:30.760 ⇒ 00:40:31.780 Uttam Kumaran: That’s it. Like
341 00:40:31.780 ⇒ 00:40:32.339 Amber Lin: Thank you, ma’am
342 00:40:32.580 ⇒ 00:40:40.130 Uttam Kumaran: That’s what I wanted to be focused on. I really want to avoid sort of what we talked about last week, where engineers are live, doing, doing, live, coding.
343 00:40:40.130 ⇒ 00:40:40.910 Amber Lin: Oh!
344 00:40:40.910 ⇒ 00:40:45.319 Uttam Kumaran: And stuff, and like any of that, because it’s just leads to such a mess
345 00:40:45.320 ⇒ 00:41:03.909 Amber Lin: Yeah, I think what I meant. I think here I meant that they can find time other than a meeting, because I brought it up. I initially was like, Oh, let’s look at it now and then I remembered that we should not do live coding. So I said, Okay, you can do it later. But I think I need to go even a step further to just
346 00:41:04.300 ⇒ 00:41:07.600 Amber Lin: not even talk about how it’s gonna get done
347 00:41:08.110 ⇒ 00:41:15.688 Amber Lin: getting it done in the meeting. Just just focus on the ticket and focus on. Are you aware?
348 00:41:16.110 ⇒ 00:41:16.430 Uttam Kumaran: Totally.
349 00:41:16.430 ⇒ 00:41:20.069 Amber Lin: If this, rather than how are you gonna do it per se
350 00:41:20.070 ⇒ 00:41:20.989 Uttam Kumaran: I agree, yeah.
351 00:41:20.990 ⇒ 00:41:21.350 Amber Lin: Okay.
352 00:41:21.350 ⇒ 00:41:24.350 Uttam Kumaran: Like, leave that cause. That’s that’s for Luke to figure out
353 00:41:24.915 ⇒ 00:41:25.480 Amber Lin: Okay.
354 00:41:25.480 ⇒ 00:41:35.359 Uttam Kumaran: Cause. Leave him the freedom and the autonomy to like. Get it done because he got it done. He got it done like an hour ago. But then, if they need to go, if you’re like, Hey, Luke, go meet with them.
355 00:41:35.640 ⇒ 00:41:37.840 Uttam Kumaran: There clearly didn’t need to be a meeting right
356 00:41:37.840 ⇒ 00:41:38.309 Amber Lin: I see.
357 00:41:38.310 ⇒ 00:41:46.689 Uttam Kumaran: And then. Now he has a meeting on his plate, and then he goes. In that meeting he says something else. He accepts more work. There’s just so many points of fail. There’s just a lot of risk.
358 00:41:47.080 ⇒ 00:41:51.770 Uttam Kumaran: So all I think, in stand up and Akash, you can give your feedback as well for me. It’s just like
359 00:41:52.060 ⇒ 00:42:00.160 Uttam Kumaran: what’s going on this week. Is everyone aware of what they need to work on? Is there anything new, urgent? And can we update statuses
360 00:42:00.920 ⇒ 00:42:05.469 Uttam Kumaran: That’s it like, that’s all I go. That’s why, whenever I go into stand up, I just say.
361 00:42:05.790 ⇒ 00:42:07.579 Uttam Kumaran: does everything have a due date?
362 00:42:07.850 ⇒ 00:42:13.310 Uttam Kumaran: Does everything have someone assigned? And is it clear what done means for every ticket
363 00:42:14.550 ⇒ 00:42:18.960 Uttam Kumaran: and using the criteria? Can we mark anything as done? That’s it. Very basic
364 00:42:20.220 ⇒ 00:42:20.970 Uttam Kumaran: You know.
365 00:42:24.450 ⇒ 00:42:29.930 Uttam Kumaran: just those questions. You’ll find that we well, we won’t. It’ll take us a while just to even get those right across all the teams
366 00:42:29.930 ⇒ 00:42:31.310 Amber Lin: Yeah, yeah.
367 00:42:31.660 ⇒ 00:42:37.950 Amber Lin: because I have to remind myself every single day of every time I do it to. Okay, let’s focus on this. This is very
368 00:42:37.950 ⇒ 00:42:38.430 Amber Lin: yeah.
369 00:42:38.430 ⇒ 00:42:40.389 Amber Lin: Easy to get sidetracked
370 00:42:42.060 ⇒ 00:42:42.380 Aakash Tandel: Yeah.
371 00:42:42.380 ⇒ 00:42:43.220 Uttam Kumaran: I agree.
372 00:42:43.860 ⇒ 00:43:00.109 Aakash Tandel: And I I also like to like if the engineers are like trying to dive into something I’d say, hold that until after stand up. And then if we, there’s time like within 30 min, we can. That’s fine. We can use that time. But we wanna make sure everyone has a chance to like, update us on what they’re doing.
373 00:43:01.580 ⇒ 00:43:05.589 Uttam Kumaran: Yeah. And our job is to move tickets out the door right?
374 00:43:05.710 ⇒ 00:43:08.979 Uttam Kumaran: Just like, continue to rip, stuff out the door
375 00:43:09.210 ⇒ 00:43:19.199 Uttam Kumaran: as fast as we can and commonly stand up is the point at which things get updated or things get, or this is blocked, or like, I have a problem or blah blah, you know.
376 00:43:20.120 ⇒ 00:43:23.360 Uttam Kumaran: Otherwise your standups will just be talking about like
377 00:43:23.840 ⇒ 00:43:30.679 Uttam Kumaran: it’ll just be dominated by one issue every day, and then you’ll be half the weekend, and you’re like we didn’t do. We even do anything
378 00:43:31.800 ⇒ 00:43:32.390 Aakash Tandel: Yep.
379 00:43:32.930 ⇒ 00:43:33.550 Uttam Kumaran: Yeah.
380 00:43:33.980 ⇒ 00:43:37.400 Aakash Tandel: The other thing I was gonna ask is the
381 00:43:37.773 ⇒ 00:43:45.116 Aakash Tandel: sorry if these are questions all about sack buts. But the people that we’re working with on that. And are they data people? Or they? It sounds like
382 00:43:45.370 ⇒ 00:43:46.090 Uttam Kumaran: People.
383 00:43:46.090 ⇒ 00:43:46.795 Aakash Tandel: Okay,
384 00:43:47.940 ⇒ 00:43:51.490 Aakash Tandel: If they don’t feel like they have the like.
385 00:43:51.590 ⇒ 00:43:54.120 Aakash Tandel: I don’t know understanding or like
386 00:43:54.450 ⇒ 00:44:21.419 Aakash Tandel: big picture idea of, like what they should be working on. We can definitely workshop that with them. I think that’s something that we definitely could provide and help guide them. And hey, here’s the things that we think you should be working on, and obviously that would involve like would be involved in a workshop like that. But that’s something we could propose to them, saying, Hey, you know, we have a pretty good understanding of how data should work at, you know, most companies. So here’s what we recommend. And we could produce a little workshop for them. If that’s helpful.
387 00:44:21.830 ⇒ 00:44:22.500 Amber Lin: Oh!
388 00:44:22.920 ⇒ 00:44:23.770 Aakash Tandel: They’re like.
389 00:44:23.770 ⇒ 00:44:28.389 Amber Lin: It up tomorrow’s meeting, of checking how their road mapping is going and suggesting
390 00:44:28.390 ⇒ 00:44:28.990 Uttam Kumaran: Yes.
391 00:44:29.610 ⇒ 00:44:30.400 Amber Lin: Okay.
392 00:44:30.400 ⇒ 00:44:33.589 Uttam Kumaran: I think I wanna just hear. Cause this is where like for me.
393 00:44:33.720 ⇒ 00:44:36.829 Uttam Kumaran: I don’t know. I’m a little judgy, but like I just
394 00:44:36.940 ⇒ 00:44:42.760 Uttam Kumaran: I know when I see it, where people know what they’re doing. I have a feeling that
395 00:44:42.760 ⇒ 00:44:43.100 Amber Lin: You know.
396 00:44:43.100 ⇒ 00:44:47.949 Uttam Kumaran: They are engineers, but they don’t. They’re not like they’ve never run a data team
397 00:44:47.950 ⇒ 00:44:48.500 Amber Lin: Hmm.
398 00:44:48.500 ⇒ 00:44:55.340 Uttam Kumaran: And so it’s gonna either end up back on. It’s gonna probably end up back on Mitch’s plate to set the roadmap
399 00:44:55.630 ⇒ 00:44:59.010 Amber Lin: So I think it’s for us. It’s it’s helpful to ask them, hey?
400 00:44:59.600 ⇒ 00:45:08.260 Uttam Kumaran: You know. Would it be helpful for us to run through like a road mapping workshop with? Y’all, because we have all these ideas that we planned
401 00:45:09.240 ⇒ 00:45:14.779 Uttam Kumaran: Or but like last week, it was that they didn’t keep that energy. The energy was very different.
402 00:45:15.140 ⇒ 00:45:19.470 Uttam Kumaran: Right? And then today I come to the meeting. They’re asking like the same questions. And I’m like, guys
403 00:45:20.220 ⇒ 00:45:38.690 Uttam Kumaran: like, make some progress like so if we feel like, Hey, tomorrow, they they don’t have a good idea. Then we could propose that, and I’d love to do that. I mean, I’m happy to run through a strategy session with them on what the roadmap could be for their firm, on, like what data models they could build. I mean, we basically already did that.
404 00:45:38.860 ⇒ 00:45:44.099 Uttam Kumaran: I just need to know whether that’s that’s what they. That’s what they want. And then they want to lean on us
405 00:45:44.210 ⇒ 00:45:45.270 Uttam Kumaran: to do that.
406 00:45:47.900 ⇒ 00:45:53.290 Uttam Kumaran: Cause again. Not many, not many data. People can do both things. So if
407 00:45:53.770 ⇒ 00:45:57.279 Uttam Kumaran: if they’re sort of running around heads cut off for for too long.
408 00:45:58.310 ⇒ 00:46:03.389 Uttam Kumaran: then I’ll probably make a call. I’ll I’ll probably message Mitch, and just say, Hey, what do we want to do here?
409 00:46:04.530 ⇒ 00:46:06.190 Amber Lin: Okay, cause there’s
410 00:46:06.550 ⇒ 00:46:13.680 Amber Lin: there’s not really anything that has changed from the 1st time I met them to today. And that’s almost a week. So you’re right.
411 00:46:13.680 ⇒ 00:46:17.009 Uttam Kumaran: I agree. That’s so. That’s why I came in. I was like, guys, what
412 00:46:17.870 ⇒ 00:46:19.600 Uttam Kumaran: I was like, what’s good like
413 00:46:20.890 ⇒ 00:46:21.590 Aakash Tandel: You know
414 00:46:21.590 ⇒ 00:46:37.879 Aakash Tandel: that type of workshop is where I think it’s worth your time to be on on doing something like that with them, like, you know, daily editing or approving Pr, not as high value in terms of the global scheme of things, but, like this type of workshop and planning, I think is is really helpful
415 00:46:39.400 ⇒ 00:46:43.729 Uttam Kumaran: Yeah, I agree. No, this is actually, really, really perfect. I wonder if, like.
416 00:46:44.550 ⇒ 00:46:49.450 Uttam Kumaran: I wonder if there’s another way to just like, have these all in the backlog work and go run these with people
417 00:46:50.291 ⇒ 00:46:52.298 Amber Lin: So maybe let’s maybe let’s
418 00:46:53.160 ⇒ 00:46:57.250 Uttam Kumaran: Let’s just let’s I think, Amber tomorrow. Let’s just leave the floor to them.
419 00:46:57.460 ⇒ 00:46:58.290 Amber Lin: If.
420 00:46:58.400 ⇒ 00:47:17.239 Uttam Kumaran: If they’re like kind of floundering. Still, I’ll propose, hey? I know it’s sometimes hard to do the data work and sort of think big picture, do you think? Doing like a mutual like workshop where we we try to build a roadmap together would be helpful, and then we can sort of assist in building out the backlog with you.
421 00:47:17.670 ⇒ 00:47:20.690 Uttam Kumaran: I’ll ask that. That seems like a nice way of putting it, and then we’ll
422 00:47:20.690 ⇒ 00:47:24.459 Amber Lin: Yeah, and that could be we could use Wednesday’s time to do that as well
423 00:47:24.460 ⇒ 00:47:25.200 Uttam Kumaran: Yeah, okay.
424 00:47:25.650 ⇒ 00:47:26.780 Amber Lin: Sounds good.
425 00:47:27.435 ⇒ 00:47:30.270 Amber Lin: Oh! I had a question. It slipped my mind.
426 00:47:31.070 ⇒ 00:47:33.099 Amber Lin: Oh, never mind, then.
427 00:47:33.430 ⇒ 00:47:34.089 Uttam Kumaran: That’s fine!
428 00:47:34.090 ⇒ 00:47:41.750 Amber Lin: I was. I was writing writing it down. I had to write other things down, so I forgot. So about the
429 00:47:42.720 ⇒ 00:47:51.370 Amber Lin: AI team. So we are going to meet with data and
430 00:47:52.090 ⇒ 00:48:02.079 Amber Lin: sales to get their pain points and workflows. And right now, today, I’m going to be working on getting the
431 00:48:02.210 ⇒ 00:48:03.000 Amber Lin: so
432 00:48:03.390 ⇒ 00:48:13.709 Amber Lin: flushing out more roadmaps and the metrics. How we gonna educate the whole company and get them on board so drafting that out. And then
433 00:48:14.260 ⇒ 00:48:14.920 Amber Lin: but
434 00:48:15.100 ⇒ 00:48:40.879 Amber Lin: ideally, after we have the requirements, I want this to run really, really fast. But these 2 days we’ll just take the opportunity to set up all the background stuff of getting the data ready, getting the infrastructure ready. And putting into Amazon. S. 3. So we’ll take these few days for our engineers to do that, and I will be working on the backlog
435 00:48:41.610 ⇒ 00:48:46.600 Uttam Kumaran: Yeah, I guess my question is like, if we’re gonna start running stand ups for that team and like
436 00:48:47.520 ⇒ 00:48:50.490 Uttam Kumaran: how we’re gonna start doing like how we’re gonna start, because.
437 00:48:51.110 ⇒ 00:48:58.790 Uttam Kumaran: yeah, how we’re gonna start seeing progress from that squad I probably haven’t like, I don’t know. I probably have bandwidth for another week, but like
438 00:48:59.180 ⇒ 00:49:06.359 Uttam Kumaran: I feel like last week, was sort of getting things aligned the week before was me sending Miguel a message being like yo, what the F.
439 00:49:06.600 ⇒ 00:49:13.740 Uttam Kumaran: So I don’t want another week to go by. We don’t get anything out, so let me know like I’m happy to
440 00:49:14.120 ⇒ 00:49:21.620 Uttam Kumaran: cause. I mean, I’m happy to run that stand up or something. But like, I just wanna make sure that that team makes like a significant amount of progress
441 00:49:21.620 ⇒ 00:49:30.640 Amber Lin: When you say progress, do you mean? How do you define it? Is it that we already have? We have a pro product out.
442 00:49:30.790 ⇒ 00:49:35.889 Amber Lin: or is it that we have? We’re on progress that we have
443 00:49:35.890 ⇒ 00:49:37.189 Uttam Kumaran: And linear get done.
444 00:49:37.620 ⇒ 00:49:38.700 Amber Lin: Okay. Okay.
445 00:49:38.700 ⇒ 00:49:49.470 Uttam Kumaran: The 1 1 thing I realized in life is that if things don’t move, I put on a meeting every day until things move, and then I leave the meeting
446 00:49:49.830 ⇒ 00:49:51.780 Amber Lin: I mean, that’s how that’s how it works.
447 00:49:51.780 ⇒ 00:49:59.029 Uttam Kumaran: So I’m I don’t mind. That’s like same thing with marketing, same thing, with operations like things were really slow for like 2 months, until
448 00:49:59.200 ⇒ 00:50:04.740 Uttam Kumaran: I was like cool. Let’s start meeting, and let’s start planning. So for me the again, everything in my mind goes back to linear.
449 00:50:05.050 ⇒ 00:50:09.230 Uttam Kumaran: So my number one barometer is our velocity of ticket throughput.
450 00:50:09.550 ⇒ 00:50:18.190 Uttam Kumaran: So for me, I think about hey? If if let’s say tomorrow, the AI and sales meetings go well, it’s in Wednesday
451 00:50:18.410 ⇒ 00:50:25.889 Uttam Kumaran: we’re gonna need another day. It’s then Thursday, and then it’s Friday. And then that’s on Friday. I look at the board and nothing’s moved.
452 00:50:26.560 ⇒ 00:50:28.940 Uttam Kumaran: Then I’m like, okay.
453 00:50:29.890 ⇒ 00:50:30.210 Amber Lin: That’s gone
454 00:50:30.210 ⇒ 00:50:30.730 Uttam Kumaran: Not
455 00:50:31.350 ⇒ 00:50:33.650 Amber Lin: I see, I see. Do you think
456 00:50:34.550 ⇒ 00:50:43.489 Amber Lin: the knowing that definition of progress is very helpful because it also promotes me to keep it very, very updated, so that
457 00:50:43.490 ⇒ 00:50:49.540 Uttam Kumaran: Yes, so purely, I think linear is the number one. It’s like that’s like the Rosetta Stone here
458 00:50:49.650 ⇒ 00:50:55.200 Uttam Kumaran: like. That’s what I’m gonna go look towards, to see velocity across team
459 00:50:55.670 ⇒ 00:51:02.440 Uttam Kumaran: Cause it helps, because otherwise, if I sort of say, where’s this? If I do, what other leaders do is like, where’s this thing?
460 00:51:02.560 ⇒ 00:51:09.810 Uttam Kumaran: And then I’m like, why isn’t it done yet? It’s not helpful. But for me, I’m gonna go. Say, our tickets moving
461 00:51:10.280 ⇒ 00:51:13.040 Uttam Kumaran: from wherever they are. It’s a done
462 00:51:13.710 ⇒ 00:51:13.980 Amber Lin: Right
463 00:51:13.980 ⇒ 00:51:18.710 Uttam Kumaran: So like looking at the board. Right now, I’m seeing the data sources I’m seeing like I’m seeing a bunch of stuff
464 00:51:19.270 ⇒ 00:51:22.430 Uttam Kumaran: on Friday. Do. I have confidence that
465 00:51:22.530 ⇒ 00:51:24.610 Uttam Kumaran: a lot of these will get to done.
466 00:51:25.780 ⇒ 00:51:34.389 Uttam Kumaran: My nervousness with this team in working with them in the past is that they will go work on a bunch of things, but they never sort of close it out
467 00:51:35.360 ⇒ 00:51:42.799 Uttam Kumaran: like they never sort of like, do the end to end like, okay, then it goes to here. Then it goes to here. Then it goes to here. Then it gets out. Then it gets presented.
468 00:51:44.880 ⇒ 00:51:54.000 Uttam Kumaran: like, that’s not what they’re good at. They’re good at executing. But like they’re not good at being like, like. For example, with ABC. The bot is, we’re still having issues with the bot.
469 00:51:55.120 ⇒ 00:52:00.810 Uttam Kumaran: Right? So it’s like, why, why isn’t like, why, how are we still having issues? We’ve been working on this for 5 weeks.
470 00:52:01.950 ⇒ 00:52:02.349 Amber Lin: It’s a
471 00:52:02.350 ⇒ 00:52:03.519 Uttam Kumaran: Never gets done.
472 00:52:04.300 ⇒ 00:52:07.509 Uttam Kumaran: So that’s where my nervousness is like today.
473 00:52:07.830 ⇒ 00:52:11.629 Uttam Kumaran: Even I hear Miguel being like, Oh, we go work on this, this, this this I’m like Dude. Just
474 00:52:11.900 ⇒ 00:52:16.059 Uttam Kumaran: make sure everything’s in the ticket, and I reviewed it before we start anything.
475 00:52:16.340 ⇒ 00:52:19.359 Uttam Kumaran: And then also, like, I want due dates. I want to know? When
476 00:52:19.550 ⇒ 00:52:26.169 Uttam Kumaran: like, when are we gonna hit? 70% accuracy on the bot? When are we gonna hit? 90% accuracy on the bot? What’s the
477 00:52:26.170 ⇒ 00:52:26.570 Amber Lin: Steps.
478 00:52:26.570 ⇒ 00:52:31.350 Uttam Kumaran: Get there right? Like the problem with the team. This team is that
479 00:52:31.800 ⇒ 00:52:35.549 Uttam Kumaran: they they move, and the goalpost keeps moving along with them.
480 00:52:37.790 ⇒ 00:52:41.680 Uttam Kumaran: Right? So this is where it’s like, I I will. I want to lean on.
481 00:52:41.980 ⇒ 00:52:51.300 Uttam Kumaran: I would love to lean on you, which is like, okay, breakdown. Give me the confidences leadership that we will arrive at the place we’re going
482 00:52:52.460 ⇒ 00:52:56.619 Uttam Kumaran: As of today. I don’t. I don’t feel that confidence like I don’t know.
483 00:52:56.850 ⇒ 00:52:58.929 Uttam Kumaran: you know. And so that’s sort of
484 00:52:59.470 ⇒ 00:53:09.600 Uttam Kumaran: again the reason why we have meetings is purely to attack this problem like, if everybody kept all their shit up to date and stand in in linear, we would know we would not need stand ups right
485 00:53:10.350 ⇒ 00:53:15.870 Uttam Kumaran: But it it’s a forcing function for information collection, you know.
486 00:53:18.170 ⇒ 00:53:20.510 Amber Lin: Yeah, alright.
487 00:53:26.720 ⇒ 00:53:28.539 Amber Lin: you know. Add that.
488 00:53:28.950 ⇒ 00:53:38.040 Amber Lin: And also they. I did not know that they’ll be out of office tomorrow, like Miguel texted me Sunday
489 00:53:38.820 ⇒ 00:53:42.609 Amber Lin: Sunday that they’re gonna be out of office on Tuesday.
490 00:53:42.880 ⇒ 00:53:53.935 Amber Lin: and when we plan those meetings, and he didn’t bring it up that it will be out of office on Tuesday, when we plan those meeting while we’re meeting with you, Tom. So
491 00:53:54.770 ⇒ 00:53:58.690 Amber Lin: I think we really need that out of office schedule. So
492 00:53:58.690 ⇒ 00:54:08.250 Uttam Kumaran: That’s also something you should tell. That’s where this is. Where like you should tell Miguel, hey? Why, we should have like we should have had that conversation which is like, Hey, why didn’t you mention this
493 00:54:09.680 ⇒ 00:54:14.670 Uttam Kumaran: like? Why was this mentioned before? And like he’s again, I I specifically told him
494 00:54:14.670 ⇒ 00:54:15.260 Amber Lin: Oh no!
495 00:54:15.260 ⇒ 00:54:18.710 Uttam Kumaran: Needs to be in everything. AI related, and
496 00:54:18.860 ⇒ 00:54:22.379 Uttam Kumaran: we have 2 crucial meetings tomorrow that he can’t attend
497 00:54:22.690 ⇒ 00:54:23.759 Amber Lin: Yeah, he’s going
498 00:54:23.760 ⇒ 00:54:29.569 Uttam Kumaran: Well, he said, he’s gonna be there now. But that’s because. But again, that’s what I’m saying is that you guys need to be attached to hit.
499 00:54:29.930 ⇒ 00:54:32.570 Uttam Kumaran: So like stuff left like that. It
500 00:54:32.820 ⇒ 00:54:40.320 Uttam Kumaran: it can’t just come up randomly, because we we’re only gonna have minimal time to meet with some of these folks like Robert. We may only get like an hour with him.
501 00:54:43.260 ⇒ 00:54:48.309 Amber Lin: Yeah, I think that to that on my end is also like, how do I
502 00:54:49.040 ⇒ 00:54:54.886 Amber Lin: sometimes because I i’m just starting I don’t feel like I can be entitled to question them
503 00:54:55.230 ⇒ 00:54:58.570 Uttam Kumaran: You’re not. But no, no, you’re not. You’re not questioning them. You’re just.
504 00:54:59.360 ⇒ 00:55:02.259 Uttam Kumaran: I think you’re questioning. What? Ha! What do we do?
505 00:55:03.000 ⇒ 00:55:14.509 Uttam Kumaran: You should ask him. Hey? You told me that you told we booked these meetings last week. Then on Sunday you message me, saying you can’t make it. We have the meetings booked, everybody’s going. What should we do?
506 00:55:15.148 ⇒ 00:55:18.550 Amber Lin: Okay, so just to frame it as, okay, what?
507 00:55:18.550 ⇒ 00:55:19.300 Uttam Kumaran: Tweak.
508 00:55:19.590 ⇒ 00:55:23.389 Uttam Kumaran: What should we do? Right? You frame it as it’s an it’s an Us. Problem.
509 00:55:23.640 ⇒ 00:55:26.360 Amber Lin: This is sort of where this we’re trying to avoid. Like
510 00:55:26.690 ⇒ 00:55:31.670 Uttam Kumaran: We’re trying to avoid being like really like, they say, blameless, yeah.
511 00:55:31.880 ⇒ 00:55:40.450 Uttam Kumaran: hey, you’re dude. You’re screwing us like you’re screwing the team here like, what do we do? And that’s why you that’s but again, what did he say? He said, I’ll be there. Okay, no problem
512 00:55:41.340 ⇒ 00:55:42.380 Amber Lin: I see, I see.
513 00:55:42.550 ⇒ 00:55:46.669 Uttam Kumaran: There’s so there’s a short term solution which is like dude. You gotta be there like that’s it.
514 00:55:48.010 ⇒ 00:55:49.180 Amber Lin: Long term to tell.
515 00:55:49.180 ⇒ 00:55:53.080 Uttam Kumaran: The long term solution is like we need the audit office process. We need holidays, but
516 00:55:53.440 ⇒ 00:55:53.920 Amber Lin: It’s worth
517 00:55:53.920 ⇒ 00:55:54.270 Uttam Kumaran: It’s like.
518 00:55:54.270 ⇒ 00:55:57.609 Amber Lin: With the meetings. He needs to know that he can’t be there
519 00:55:57.610 ⇒ 00:56:00.620 Uttam Kumaran: Yeah. And so, but that’s on him that’s totally on him.
520 00:56:01.080 ⇒ 00:56:05.620 Uttam Kumaran: To be to like he. That’s a complete mistake. But he made it up. He said, I’ll be there right? So okay.
521 00:56:05.620 ⇒ 00:56:06.300 Amber Lin: Yeah.
522 00:56:06.300 ⇒ 00:56:06.870 Uttam Kumaran: Fine.
523 00:56:08.840 ⇒ 00:56:09.545 Amber Lin: Okay?
524 00:56:13.460 ⇒ 00:56:15.060 Amber Lin: okay, that’s good.
525 00:56:16.080 ⇒ 00:56:18.039 Amber Lin: That that’s fine.
526 00:56:21.150 ⇒ 00:56:21.970 Amber Lin: Yeah.
527 00:56:23.280 ⇒ 00:56:24.790 Amber Lin: Think that’s all. From my.
528 00:56:25.780 ⇒ 00:56:29.259 Amber Lin: If any questions pop up, I will send it in our chat.
529 00:56:29.630 ⇒ 00:56:30.380 Uttam Kumaran: Okay.
530 00:56:30.910 ⇒ 00:56:31.490 Amber Lin: Yep.
531 00:56:32.410 ⇒ 00:56:42.339 Aakash Tandel: That sounds good. I think also one thing that will start being helpful eventually. Amber. You’ll just kind of know how long things take and stuff like that. That’s something that
532 00:56:43.547 ⇒ 00:56:56.400 Aakash Tandel: it’s just gonna take a little bit of time. So you know. You’ll know, hey? You know, if we’re using portable or any etl tool to set up this connection. That’ll take roughly, like, you know, whatever like 4 h, or something like that. That type of thing will help
533 00:56:56.550 ⇒ 00:57:02.759 Aakash Tandel: you estimate this type of thing. But yeah, with the AI stuff you’re you’re definitely gonna have to rely on. I think, Miguel, for Timmy
534 00:57:03.410 ⇒ 00:57:06.140 Amber Lin: Okay, sounds good.
535 00:57:06.590 ⇒ 00:57:09.130 Amber Lin: Anything. I would also like to be
536 00:57:09.440 ⇒ 00:57:15.060 Amber Lin: have more communications with team members frequently, because a lot of times I’m also in the dark on
537 00:57:15.210 ⇒ 00:57:21.220 Amber Lin: what they’re doing, so I’ll probably have to ping them and then get in there. Get in their inboxes
538 00:57:21.630 ⇒ 00:57:25.069 Uttam Kumaran: Well, that’s why we that’s why we need stand ups like this is what I’m saying is.
539 00:57:25.390 ⇒ 00:57:29.539 Uttam Kumaran: if if it goes to Wednesday, and I don’t hear an update on these tickets. I’m gonna book a stand up
540 00:57:30.200 ⇒ 00:57:32.970 Uttam Kumaran: That’s the number one way I can get updates from people
541 00:57:32.970 ⇒ 00:57:33.740 Amber Lin: Yeah.
542 00:57:33.970 ⇒ 00:57:34.650 Uttam Kumaran: Right.
543 00:57:35.070 ⇒ 00:57:44.410 Uttam Kumaran: But like I don’t want to do that. But if I don’t see it, if I don’t see it, I’m gonna have to do that because I don’t. I don’t believe I I just. This is just the way
544 00:57:44.520 ⇒ 00:57:46.400 Uttam Kumaran: life is right now. So
545 00:57:46.400 ⇒ 00:57:47.300 Amber Lin: Yeah.
546 00:57:47.300 ⇒ 00:57:53.089 Uttam Kumaran: I can’t. We can’t sort of be like, okay, we need a better process. We need blah. Blah. It’s just like, okay, we’re gonna talk every day until
547 00:57:53.820 ⇒ 00:57:57.699 Uttam Kumaran: things start moving. That may. That may just be it, you know.
548 00:57:57.700 ⇒ 00:57:58.370 Amber Lin: Okay.
549 00:57:58.620 ⇒ 00:58:00.610 Uttam Kumaran: Yeah, just fine.
550 00:58:01.360 ⇒ 00:58:07.790 Amber Lin: Sounds good, lots of information I’m taking in hypotheses
551 00:58:09.160 ⇒ 00:58:10.368 Aakash Tandel: Yeah. It’s a fire hose
552 00:58:11.060 ⇒ 00:58:13.309 Amber Lin: It’s fun, though. It’s just,
553 00:58:14.210 ⇒ 00:58:19.600 Amber Lin: My head! My head is expanding to wrap around all these things. So
554 00:58:20.860 ⇒ 00:58:22.430 Aakash Tandel: Totally fair, oh.
555 00:58:22.430 ⇒ 00:58:24.180 Amber Lin: Okay, thank you guys for your meeting
556 00:58:24.180 ⇒ 00:58:25.200 Aakash Tandel: Alright. Yeah.
557 00:58:25.370 ⇒ 00:58:26.289 Aakash Tandel: Let me know if you guys need
558 00:58:26.290 ⇒ 00:58:26.650 Uttam Kumaran: Thank you.
559 00:58:27.460 ⇒ 00:58:27.900 Aakash Tandel: Tell you
560 00:58:27.900 ⇒ 00:58:29.150 Amber Lin: Alrighty! Bye-bye.
561 00:58:29.150 ⇒ 00:58:29.890 Uttam Kumaran: Bye.