Meeting Title: Yvette - Amber Siru Date: 2025-03-17 Meeting participants: Yvetteruiz, Amber Lin
WEBVTT
1 00:02:04.260 ⇒ 00:02:05.250 Amber Lin: Hi Yvette
2 00:02:11.009 ⇒ 00:02:12.265 YvetteRuiz: Hi! How are you?
3 00:02:12.930 ⇒ 00:02:16.769 Amber Lin: Hey? I’m good. How did the doctor’s appointment go? What happened
4 00:02:16.770 ⇒ 00:02:23.886 YvetteRuiz: Oh, it was good! Actually, it’s it’s my daughter she’s pregnant. So 1st my 1st grandchild. So it was her sonogram.
5 00:02:24.630 ⇒ 00:02:25.640 YvetteRuiz: so I couldn’t miss it.
6 00:02:28.170 ⇒ 00:02:33.240 Amber Lin: Are you gonna do? Would you know the gender of the kit, or are you gonna wait, cause I know
7 00:02:33.240 ⇒ 00:02:35.687 YvetteRuiz: No, we already found out. It’s a little boy.
8 00:02:37.180 ⇒ 00:02:45.357 YvetteRuiz: Yeah. So his. He was looking really good. She’s 6 months, so he’s he’s looking good all good it was. It was just exciting to see him
9 00:02:45.660 ⇒ 00:02:46.240 Amber Lin: Yeah.
10 00:02:47.150 ⇒ 00:02:47.910 Amber Lin: Small.
11 00:02:48.786 ⇒ 00:02:50.053 YvetteRuiz: So how are you
12 00:02:50.370 ⇒ 00:02:58.456 Amber Lin: I’m good. Actually, I’ve been cause. Our meeting was a little bit later. So I got to go to the gym in the morning.
13 00:02:59.290 ⇒ 00:03:03.629 Amber Lin: It’s really nice. They got to do that, and then
14 00:03:03.990 ⇒ 00:03:05.460 YvetteRuiz: That’s good.
15 00:03:05.460 ⇒ 00:03:10.779 Amber Lin: Yeah. And then I also have my coffee. And then this weekend.
16 00:03:11.070 ⇒ 00:03:16.220 Amber Lin: actually, I was able to, because I’m a photographer on my own. I was able to photograph
17 00:03:16.220 ⇒ 00:03:18.680 YvetteRuiz: I saw you on Linkedin. I saw that
18 00:03:18.680 ⇒ 00:03:29.829 Amber Lin: Oh, yeah, I I was so so caught up in the photography thing. But I saw that you follow me. And I was. Gonna I was gonna go connect with you. But I forgot
19 00:03:30.146 ⇒ 00:03:35.843 YvetteRuiz: No, no, I was. I was watching that I was like, oh, very cool. This is very cool.
20 00:03:36.380 ⇒ 00:03:50.739 Amber Lin: Yeah. And there was so many cool people in the farmers market, and the food was so good. And I think it because I was doing the photography like I have my big camera here. And then a lot of the vendors gave me free food, so
21 00:03:50.740 ⇒ 00:03:52.881 YvetteRuiz: Oh! How awesome is that
22 00:03:53.310 ⇒ 00:04:01.219 Amber Lin: Yeah, I was like, okay, and like, the pockets are full of the juice here, a hummus, here, a vegetable. Here. It was really fun
23 00:04:01.660 ⇒ 00:04:07.080 YvetteRuiz: Very good. That’s that’s awesome. Well, I’m glad you had a good time
24 00:04:07.498 ⇒ 00:04:18.369 Amber Lin: And for today’s meeting, I wanna make check with you what you want to what what you wanted to talk about, we also have
25 00:04:18.865 ⇒ 00:04:24.229 Amber Lin: a dashboard here that I’m gonna share in the chat with you, and I’ll send the email
26 00:04:24.760 ⇒ 00:04:25.610 YvetteRuiz: Okay.
27 00:04:25.610 ⇒ 00:04:31.579 Amber Lin: About that later. But here is dashboard. What did you want to talk about today? Because there’s so
28 00:04:31.580 ⇒ 00:04:47.340 YvetteRuiz: So I just wanna make sure that we’re on track. So I like with the golden database questions, making sure that we have all that laid out. You know, because I was going back through like at all the emails and the notes and all the steps and everything
29 00:04:47.340 ⇒ 00:04:47.850 Amber Lin: Yeah.
30 00:04:48.088 ⇒ 00:04:52.380 YvetteRuiz: And I kind of feel like maybe
31 00:04:52.800 ⇒ 00:05:00.070 YvetteRuiz: I missed something, or but it was regarding the database questions. And I was meeting with Janice.
32 00:05:00.456 ⇒ 00:05:17.763 YvetteRuiz: Just to make sure that we got all that information, and we touched on it a bit on Friday to see, you know. So then, that way she’s go, can go in there and start doing all the testing a lot of more testing on there. So I wanted to make sure, are we good there, what do I need to follow up on, or
33 00:05:18.330 ⇒ 00:05:19.657 YvetteRuiz: add? I don’t know
34 00:05:20.360 ⇒ 00:05:21.360 Amber Lin: I see
35 00:05:21.990 ⇒ 00:05:28.420 Amber Lin: After I met with Shannon and Chris. I think we’re on good track of updating the Google doc documents. So that’s good
36 00:05:29.890 ⇒ 00:05:30.930 Amber Lin: dating.
37 00:05:31.200 ⇒ 00:05:36.310 Amber Lin: I think. Another thing is that we would need to have a
38 00:05:37.030 ⇒ 00:05:41.540 Amber Lin: data essentially golden data sheet to test the accuracy and
39 00:05:41.540 ⇒ 00:05:42.180 YvetteRuiz: Right.
40 00:05:42.180 ⇒ 00:06:00.799 Amber Lin: A lot of that is still empty, or we still need to work on that I can totally I can meet, which needs to go work on that. I met once with her on last Tuesday, but I think Thursday it was really hectic, and just really it’s just not really possible to meet for her.
41 00:06:00.800 ⇒ 00:06:14.719 Amber Lin: So it would be great if we can have that because we’re testing it now. And sometimes the accuracy doesn’t really reflect what it really should be because we don’t have that data test that on. So that would be awesome
42 00:06:15.700 ⇒ 00:06:40.620 YvetteRuiz: Okay, so we need to get her to connect. Because I asked. I asked. I met with her on Friday to check in, because one of my one of my messages was like Brainforge has to be a priority, and I know we have all these tasks that we have got going on, but one of my commitments was making sure that I was involved as possible with it. And I know we need to get everyone else. You know, we need to get Shannon’s. We need to get the cat the graces. We need to get Janice because
43 00:06:40.620 ⇒ 00:06:48.689 YvetteRuiz: there are key players in here. But I also need to make sure that they understand the importance of it, because I want to make sure that we’re getting it going and stuff like that
44 00:06:48.690 ⇒ 00:06:49.280 Amber Lin: Absolutely.
45 00:06:49.280 ⇒ 00:06:56.100 YvetteRuiz: I did meet with her, and I let her know, so we were supposed to meet this morning. But again I forgot about my my visit this morning.
46 00:06:56.600 ⇒ 00:07:02.910 YvetteRuiz: one of it was like, Okay, how much? What? What’s the schedule look like? So we can make sure that we get these
47 00:07:03.050 ⇒ 00:07:19.300 YvetteRuiz: cause. I think it was. Originally, we said we would like test 100 questions. We would have a hundred life. Real life questions in this go to in the golden database that we would start testing. So she’s so she was. Gonna come back and let me know what you know what she was. Gonna reach out to you. So you guys can get
48 00:07:20.200 ⇒ 00:07:22.275 YvetteRuiz: that that piece put together
49 00:07:22.690 ⇒ 00:07:24.443 Amber Lin: Yeah, totally.
50 00:07:25.430 ⇒ 00:07:45.909 Amber Lin: We already do have questions and go on. Did. Actually, I just. I believe they are pretty much questions they will ask. But if Janice goes over them and thinks, okay, this is not that realistic. She can definitely just add questions down there and then put her answers in just any input from her side would be really great. And I know
51 00:07:45.910 ⇒ 00:07:46.590 YvetteRuiz: Okay.
52 00:07:46.590 ⇒ 00:07:53.650 Amber Lin: Guys are so busy. But I just want to know what’s the right answer. What’s the right questions. And then we will. We will test. Based on that
53 00:07:54.330 ⇒ 00:08:07.670 YvetteRuiz: So you’re okay. If she just goes through it, then she doesn’t necessarily have to meet with you. She can go through that sheet and answer, make sure everything looks accurate and then add and add anything on there. Is that what I’m hearing? I just wanna make sure. I understand. Okay.
54 00:08:07.670 ⇒ 00:08:24.090 Amber Lin: She can work on it in the in fractions of time. Maybe like 5 min, she puts in one question, and she has more time she puts in more questions. I’ll just check in with her, and maybe you can check in with her as well throughout the week to see how it goes, because great to have something more polished by Friday. Same with you.
55 00:08:24.090 ⇒ 00:08:46.540 YvetteRuiz: Absolutely. Yeah, absolutely. And that’s my goal. And that’s what I told her. I said, by Friday I want us to come to the table and have really some really good conversations and what we found so and that’s exactly what I told her. I said. If if every day you come in, and I’m dedicating the 1st 3 h to doing this. Then let’s go ahead and do that, so we can make some progress on here, so I’ll circle back with her and make sure that we’re doing that
56 00:08:46.540 ⇒ 00:08:57.229 Amber Lin: Sounds good. That’s a big item. And what about Shannon and Grace? Have? I know they’re doing it on a separate document. Did they duplicate it. What’s the status on that
57 00:08:57.780 ⇒ 00:09:03.110 YvetteRuiz: So I went in there. Janice and I went in there on Friday, and I saw some notes that they had.
58 00:09:03.912 ⇒ 00:09:17.489 YvetteRuiz: Are you? Are you seeing the same. So I’m I’m that’s why I had asked the question last week. Is that the main sheet that we’re looking at to add the comments in there. So then that way, we can just go in there and fix it
59 00:09:17.770 ⇒ 00:09:20.150 Amber Lin: I just wanna make sure I have the right sheet.
60 00:09:20.480 ⇒ 00:09:37.110 Amber Lin: That’s what I thought as well. I did share the central doc, though. Okay, I see a few. Okay, I see more comments here. Let me also share this in our chat, so you can make sure I’ll send this all in the email later as well
61 00:09:37.110 ⇒ 00:09:37.660 YvetteRuiz: Thank you.
62 00:09:38.135 ⇒ 00:09:42.410 Amber Lin: I have. I’ve seen their comments on there now.
63 00:09:42.550 ⇒ 00:09:49.479 Amber Lin: Most most of them are March 14, th which? Okay? They were working on it last week. Yeah.
64 00:09:49.710 ⇒ 00:09:50.510 Amber Lin: I think that
65 00:09:50.510 ⇒ 00:09:52.239 YvetteRuiz: No, I saw that they did.
66 00:09:52.240 ⇒ 00:09:54.420 Amber Lin: A 3rd of the way through. I think
67 00:09:58.010 ⇒ 00:10:06.100 YvetteRuiz: And so all we gotta do. Then amber is just go in there and update all what they’re putting in there. Is that correct?
68 00:10:07.160 ⇒ 00:10:07.610 Amber Lin: And
69 00:10:07.610 ⇒ 00:10:08.730 YvetteRuiz: On the comments
70 00:10:08.980 ⇒ 00:10:11.670 Amber Lin: Essentially, yeah, cause they you essentially just
71 00:10:12.070 ⇒ 00:10:16.210 Amber Lin: check. And then, oh, push the con, push the edits in there
72 00:10:16.400 ⇒ 00:10:20.180 Amber Lin: because they will be just editing the document. And you will just review.
73 00:10:20.580 ⇒ 00:10:31.410 Amber Lin: yeah. So that’s also just feel free to do that on your end. As long as you can prove that. So I don’t think we need to be involved that much, so it will free up any bottlenecks on that
74 00:10:34.260 ⇒ 00:10:54.899 YvetteRuiz: Okay? Well, it looks like you’re in there as well. Right? I mean, I think I have the right sheet. I think we’re all using the right sheet. So then, that way, we can go in there. Alright. I that’s the other thing I just wanted to make sure we had. We were all using the same sheet, and then once they did their updates or added their comments, and I would go behind them myself and Janice, and go in there and make sure that everything got corrected
75 00:10:55.180 ⇒ 00:10:56.140 Amber Lin: Sounds good.
76 00:10:56.729 ⇒ 00:11:05.670 Amber Lin: I will send it. I’ll send an email after a meeting with the link to that document so that we can make sure it’s just on that document
77 00:11:05.670 ⇒ 00:11:06.230 YvetteRuiz: Correct.
78 00:11:06.520 ⇒ 00:11:13.050 Amber Lin: And I will also note the 2 things about updating both the Google Doc and the golden data sheet.
79 00:11:13.300 ⇒ 00:11:29.739 Amber Lin: And another thing, we met our team met this morning to talk about what we’re gonna do this week, and there’s a few things we have the thumbs up and thumbs down feature. We’re gonna send push the code to Tim. So it’s updated. And it’s in the
80 00:11:29.960 ⇒ 00:11:44.770 Amber Lin: it’s an Andy. So we’re going to do that sometime, probably early this week. We are working on the update. Doc, update document update feature. Because I know this is really important to make updating easier. So
81 00:11:44.900 ⇒ 00:11:55.530 Amber Lin: Miguel is working on that I’ve asked him to start working on testing if it can be incorporated to Google chat. So once, it’s
82 00:11:55.968 ⇒ 00:12:12.220 Amber Lin: tested. And then we maybe we can start internal testing phase of you guys can test it out how it works. So hopefully, we’ll have that by Friday. That’s our goal. The other thing is the dashboard that I sent you because we talked about last time. We want to know
83 00:12:12.360 ⇒ 00:12:17.429 Amber Lin: how many questions people ask, how it worked. It’s in the chat. I hope you have
84 00:12:17.560 ⇒ 00:12:21.500 Amber Lin: access to it. If not, I’ll just share my screen
85 00:12:22.040 ⇒ 00:12:24.670 YvetteRuiz: Did you put it in the chat? I’m sorry I don’t
86 00:12:24.670 ⇒ 00:12:33.229 Amber Lin: It’s our, it’s our chat, is the so 1st message I sent.
87 00:12:37.120 ⇒ 00:12:38.110 Amber Lin: If not.
88 00:12:38.110 ⇒ 00:12:38.650 YvetteRuiz: On!
89 00:12:38.650 ⇒ 00:12:40.210 Amber Lin: In the email. Don’t worry.
90 00:12:40.210 ⇒ 00:12:41.949 YvetteRuiz: In the in the meeting, though right
91 00:12:41.950 ⇒ 00:12:42.680 Amber Lin: Yeah, in the chat
92 00:12:42.680 ⇒ 00:12:51.449 YvetteRuiz: In our meeting. See? The only thing that’s coming up for me is well, wait! Here it goes. Read, provide AI. Well, maybe this isn’t. No, that’s the read it
93 00:12:52.687 ⇒ 00:12:55.559 Amber Lin: Right under that. I can just send it again, though.
94 00:12:55.560 ⇒ 00:12:59.440 YvetteRuiz: Okay, it didn’t. So for some reason it didn’t come
95 00:12:59.440 ⇒ 00:13:05.109 Amber Lin: Oh, I think, okay, it’s sending to the meet AI. That’s so funny here.
96 00:13:05.750 ⇒ 00:13:10.250 Amber Lin: And I’ve been sending documents, and you’ve not been seeing them and
97 00:13:10.250 ⇒ 00:13:12.509 YvetteRuiz: Yeah, no, I didn’t see anything on there. Yeah.
98 00:13:12.732 ⇒ 00:13:13.619 Amber Lin: The 1st one is
99 00:13:13.620 ⇒ 00:13:14.560 YvetteRuiz: Oh, there it is!
100 00:13:14.560 ⇒ 00:13:15.139 Amber Lin: Second, one
101 00:13:15.140 ⇒ 00:13:16.290 YvetteRuiz: Okay, here it is.
102 00:13:16.290 ⇒ 00:13:16.780 Amber Lin: Hmm.
103 00:13:16.780 ⇒ 00:13:21.930 YvetteRuiz: Okay, I got the okay, cool. It’s loading now.
104 00:13:22.140 ⇒ 00:13:22.780 Amber Lin: Great.
105 00:13:23.000 ⇒ 00:13:28.339 Amber Lin: Do you let me know if you can have access to it, and I’ll share my screen to go over it a little bit.
106 00:13:31.010 ⇒ 00:13:33.089 YvetteRuiz: Okay, I have it pulled up here.
107 00:13:39.260 ⇒ 00:13:42.320 YvetteRuiz: Alrighty. So what are we looking at here?
108 00:13:43.140 ⇒ 00:13:47.180 Amber Lin: So this one, essentially just, has how many
109 00:13:47.710 ⇒ 00:14:08.869 Amber Lin: questions, the frequency they’re asked, how many total total conversations, the sessions. And then, once we have more of we still have some data to update to here. But this is all from our internal testing. Once we have the golden data sheet, I think we’ll be able to provide a much better answer for the quality score. And this
110 00:14:09.530 ⇒ 00:14:21.410 Amber Lin: needs to be updated because, Patrick, our new engineer, has made he’s making some new changes. And we do think it’s gonna be a little, even a bit faster, which will be really great. And
111 00:14:21.750 ⇒ 00:14:24.630 Amber Lin: this is just essentially a big overview of
112 00:14:24.760 ⇒ 00:14:27.899 Amber Lin: what people have been doing with the bot. Essentially
113 00:14:29.200 ⇒ 00:14:44.210 YvetteRuiz: So can you walk through so conversations? Obviously, that’s the conversations, right? What that we’ve been having, you guys have been having. And then what’s total sessions? What is that? The total number? Oh, here I’m hovering over total number of unique sessions recorded in the logs.
114 00:14:44.800 ⇒ 00:14:46.430 YvetteRuiz: Okay, Gotcha.
115 00:14:46.430 ⇒ 00:14:59.130 Amber Lin: This is conversation, probably the back and forth, like each one, is a conversation, and this is the sessions. I believe I can. Here, let me put down as a task to clarify with each of the each of the
116 00:14:59.820 ⇒ 00:15:01.660 Amber Lin: The dashboard means
117 00:15:02.850 ⇒ 00:15:03.640 Amber Lin: Let’s
118 00:15:04.950 ⇒ 00:15:17.060 Amber Lin: and I also wanted to check with you, because this is just a draft I want to check with you what you want to see on a dashboard so we can make that happen
119 00:15:18.790 ⇒ 00:15:29.529 YvetteRuiz: So on here. I guess some of the metrics that I’m about to share with that would be very cool to go in there and put some of those metrics that you know we’re working on.
120 00:15:29.966 ⇒ 00:15:44.209 YvetteRuiz: I I finalized a couple on Friday when I was able to catch with Catch up with Steven. So I’m today. That’s my focus is to work to send all that to. And then we can probably incorporate that in here that would be very cool.
121 00:15:44.410 ⇒ 00:15:48.460 Amber Lin: Sounds good. Summit. Can you give me some examples? Or I can just
122 00:15:48.940 ⇒ 00:15:51.280 YvetteRuiz: Thumb, I’m sorry.
123 00:15:51.440 ⇒ 00:15:57.949 Amber Lin: Oh, yeah. Oh, sorry we are. Gonna put the. We talked about it in the team and we’re gonna put the thumbs up thumbs down in there. I think that’s really important.
124 00:15:57.950 ⇒ 00:16:02.280 YvetteRuiz: On here. Okay, so we’re gonna put that there. Okay, great
125 00:16:04.050 ⇒ 00:16:13.529 YvetteRuiz: So yeah, if I could figure out what those. And then the average time. I’m sorry. Oh, that’s it right here, right? The average execution time. That’s how quickly it’s getting back to
126 00:16:13.530 ⇒ 00:16:13.940 Amber Lin: Oh no!
127 00:16:13.940 ⇒ 00:16:15.780 YvetteRuiz: The response time, right?
128 00:16:18.100 ⇒ 00:16:18.750 YvetteRuiz: Okay.
129 00:16:19.753 ⇒ 00:16:30.630 YvetteRuiz: and then, are we going to have so like the questions and feedback, we talked about the agents giving feedback or something. Are we going to have that in here? Where would where could we put that
130 00:16:31.540 ⇒ 00:16:37.880 Amber Lin: Oh, I see. I think that could be something associated with thumbs up, thumbs down.
131 00:16:38.050 ⇒ 00:16:45.089 Amber Lin: and but that I’ll ask the engineers what they think is best. But I I think that’s really important.
132 00:16:45.540 ⇒ 00:16:46.590 Amber Lin: Do the
133 00:16:46.590 ⇒ 00:16:58.029 YvetteRuiz: Yeah, cause that would be very cool to go in there and see that, like, I don’t know if we could tie tie like a internal csat. Csat, if you will. You know how we get that from customers telling us how good we’re doing
134 00:16:58.030 ⇒ 00:17:02.770 YvetteRuiz: like with that something that we can do internally, and then get that feedback
135 00:17:03.160 ⇒ 00:17:07.440 Amber Lin: Okay, I will ask that to my team.
136 00:17:09.700 ⇒ 00:17:11.820 Amber Lin: Anything else that you can think of
137 00:17:13.006 ⇒ 00:17:28.519 YvetteRuiz: Right now, I think that’s between the metrics that I’m gonna share with him. And then this right here I think that’s fine. Let me put some thought into it, because I’m kind of like that person needs to go back and kind of process it, and then I’ll think more on it, and then I can circle back with you. Amber
138 00:17:28.760 ⇒ 00:17:35.619 Amber Lin: Of course. I’ll send you an email about what we talked about. And then you can reply to the email. Once you have some thoughts
139 00:17:38.840 ⇒ 00:17:46.640 YvetteRuiz: Again. I’m thinking, when we do updates to the knowledge the sheets right? Like any documents or anything.
140 00:17:47.690 ⇒ 00:17:51.810 YvetteRuiz: How do we push that out? Because what I don’t want amber is like.
141 00:17:52.100 ⇒ 00:18:14.019 YvetteRuiz: Okay, I just checked it. I understand, like I get used to like me. I know the business right. And so maybe if something changes, I wanna make sure that you know what I mean. I’m not just continuing saying the stuff that originally I knew something changed. I updated it. How do we push that out to agents like as updates or hey reminders
142 00:18:15.620 ⇒ 00:18:19.549 Amber Lin: Okay, I think that’s very interesting. So
143 00:18:20.260 ⇒ 00:18:29.420 Amber Lin: this is essentially when you update as a trainer, you update a document and then you want to push that update, notify all the agents about the update. Essentially
144 00:18:29.420 ⇒ 00:18:55.719 YvetteRuiz: Right? Correct. Yeah. Or if agreement, because if let’s say an agreement, because that happens right? So we now changed our, we know we have a new agreement. That’s we’re doing new mosquito services or new trash bin. So hey, go check your. You know we’re constantly changing, and I think that for us is a big communication gap, especially when we had to go in there. Make sure. Okay, who needs to know? Have the documents been updated? That would be very cool if we can kind of just
145 00:18:56.450 ⇒ 00:18:58.199 YvetteRuiz: send something out or no
146 00:18:58.200 ⇒ 00:18:58.820 Amber Lin: Notify.
147 00:18:58.820 ⇒ 00:19:02.760 YvetteRuiz: Or I. I don’t know how we would do something like that.
148 00:19:03.368 ⇒ 00:19:30.609 Amber Lin: It could be very simple, just an email to push out. But the problem with these notifications that people don’t read them and don’t care. I think the helpful thing. If people start to use the bot in all their conversations, then it would just come up in the answers of the bot, and maybe we can highlight of oh, this was a recent change that was made when the agent asks similar questions, do you think that could be a possible solution
149 00:19:30.780 ⇒ 00:19:31.540 YvetteRuiz: Yeah.
150 00:19:31.740 ⇒ 00:19:47.719 YvetteRuiz: could. It would be cool, like if you could if something got updated. I mean, I’m just spitballing here. I don’t know. I may be saying stuff that doesn’t make sense. But if if something was to be updated and you pushed out something saying, Hey, these.
151 00:19:47.740 ⇒ 00:20:05.545 YvetteRuiz: there’s an Update to this sheet or something like that, or there’s updates. Please go in there and check it. Go in there and read through it or confirm it. It would be good to see like who actually goes in there. Like, if you can get a count like that would be a good measurement, you know, to see, okay is, are they reading these, or are they not
152 00:20:06.360 ⇒ 00:20:27.709 Amber Lin: Oh, actually, he, this is something. I used to use a for another company. I used to use the type mail, and essentially it shows who who has opened your mail and who has read it so that could be something. I don’t know how how we’re gonna do it on our end because we’re
153 00:20:28.060 ⇒ 00:20:34.089 Amber Lin: helping the bot. And that seems more of a email type of thing. But I,
154 00:20:35.050 ⇒ 00:20:42.700 Amber Lin: yeah, I could ask them that. That’s a pretty important feature, because the updates only matter if people use them. Let me check with this
155 00:20:42.700 ⇒ 00:20:51.479 YvetteRuiz: Absolutely, absolutely. And I don’t want people becoming so com comfortable. Saying, Okay, well, yeah, I know the answer to that. I’m responding, Oh, I know that. And then we had an update right
156 00:20:52.900 ⇒ 00:20:53.950 Amber Lin: Who has.
157 00:20:53.950 ⇒ 00:20:55.990 YvetteRuiz: So I want them to get used to
158 00:21:00.160 ⇒ 00:21:07.719 Amber Lin: Yeah. And if we don’t, maybe we don’t have the who has opened the email. We could also just make the Csrs
159 00:21:07.990 ⇒ 00:21:15.559 Amber Lin: maybe click a button after they’ve read it, maybe at the end of okay, I’ve read this. I’ve read it. Okay, like that could be
160 00:21:15.560 ⇒ 00:21:16.540 YvetteRuiz: Acknowledged.
161 00:21:16.540 ⇒ 00:21:17.330 Amber Lin: Yeah.
162 00:21:18.630 ⇒ 00:21:19.290 YvetteRuiz: Okay.
163 00:21:21.370 ⇒ 00:21:22.130 Amber Lin: It’s related
164 00:21:22.130 ⇒ 00:21:23.050 YvetteRuiz: To be super
165 00:21:23.200 ⇒ 00:21:27.929 Amber Lin: Okay, fantastic. I will ask my team about that.
166 00:21:30.790 ⇒ 00:21:37.270 YvetteRuiz: On the tab next to the dashboard, the knowledge assistant. What is that? Tab
167 00:21:39.328 ⇒ 00:21:41.479 Amber Lin: Which one are you talking about?
168 00:21:41.480 ⇒ 00:21:49.479 YvetteRuiz: So up on the dashboard that you just shared with me. So you have an analytical dashboard, and then right next to it, you have a tab that says Knowledge, assistant
169 00:21:49.480 ⇒ 00:21:54.489 Amber Lin: Oh, that is, that is the previous version of
170 00:21:54.780 ⇒ 00:22:00.210 Amber Lin: the Csr bot. Essentially so. That’s the older version is not
171 00:22:00.210 ⇒ 00:22:01.029 YvetteRuiz: Gotcha. Okay.
172 00:22:01.030 ⇒ 00:22:10.899 Amber Lin: If anyone wants to test it, you guys don’t need to give them access. So it’s just an easy version. And the password it just lowercase ABC home
173 00:22:11.380 ⇒ 00:22:14.740 YvetteRuiz: Gotcha. No, okay. I know what you’re. I know what you’re talking about on there. Okay.
174 00:22:16.120 ⇒ 00:22:18.559 YvetteRuiz: can I ask a quick question, too?
175 00:22:19.710 ⇒ 00:22:24.950 YvetteRuiz: So I know we’re what is. So have you worked on? Voice?
176 00:22:25.740 ⇒ 00:22:32.859 YvetteRuiz: So this is chat, right? So this whole knowledge, base through voice. Have you worked on that amber. Have you done projects like that? With voice
177 00:22:33.770 ⇒ 00:22:43.879 Amber Lin: With voice. I think, starting to work on that last week, we didn’t update you guys on that because I still wanted to see some solid progress on his end before.
178 00:22:44.430 ⇒ 00:22:52.849 Amber Lin: But I believe he is working on that. I’m gonna check in with him again today to see how it goes
179 00:22:53.300 ⇒ 00:22:53.940 YvetteRuiz: Okay.
180 00:22:59.150 ⇒ 00:23:00.570 Amber Lin: Ping him right now
181 00:23:12.620 ⇒ 00:23:21.429 Amber Lin: And also for the script website. We are working right now on incorporating into the context for the bot. So
182 00:23:21.700 ⇒ 00:23:34.099 Amber Lin: it’s it’s mostly for the pest divisions. We’re still think if we say, if we decide on a phase, 2 contract and we expand to other divisions as well, we’ll be able to include
183 00:23:34.100 ⇒ 00:23:52.139 Amber Lin: the services from other divisions, which is kind of also on the website, and there will be more granular parts about zip code and technicians. But right now we’re incorporating the context of what each service is like, what it is into into the bot, mostly for the pest division. So
184 00:23:52.140 ⇒ 00:23:52.690 YvetteRuiz: Gotcha
185 00:23:52.690 ⇒ 00:23:53.130 Amber Lin: Hang on that
186 00:23:53.130 ⇒ 00:23:58.270 YvetteRuiz: And I’m sorry about that. That was my confusion. Cause I’m like, I’m thinking of it as every
187 00:23:58.270 ⇒ 00:24:09.480 YvetteRuiz: everything. And I’m like, okay, looks like, we’re only focusing on past. So when I’m talking about like the knowledge from our website, it’s because it does carry everything in there. So I I apologize about that on Friday.
188 00:24:12.030 ⇒ 00:24:15.660 Amber Lin: That’s that. Let me check if there’s anything else.
189 00:24:18.510 ⇒ 00:24:39.460 Amber Lin: yeah, that is that’s all. From my end. I’ll send you an email. We talked about what we plan to deliver this Friday, and I’ll see you on Friday. So is there anything else you want me to tell the team or ask the team. You, what do you want us to prioritize
190 00:24:40.220 ⇒ 00:25:07.109 YvetteRuiz: Yeah, I think as the testing is a big piece of it, so I will make sure that we get in there. We’ll start updating whatever Shannon and Grace have shared with us. And then I’m gonna circle back with Janice. So then that way, we can really hone down on that golden data data sheet? So then that way, we can really get some. We can really see some good numbers on that. But if you could follow up just on those few questions for me that’d be great, and if anything else comes up Amber, I’ll reach out to you
191 00:25:07.560 ⇒ 00:25:25.619 Amber Lin: Sounds good. So on my end, I’m gonna follow up on the on the voice, one on the thumb. Thumbs up thumbs down. I asked Casey. He says there’s no follow up text entry yet for that. So I’m gonna ask him if he can incorporate that, because that will be that will be nice
192 00:25:25.860 ⇒ 00:25:26.915 Amber Lin: and
193 00:25:28.330 ⇒ 00:25:32.219 Amber Lin: I will ask them to incorporate more stuff into the dashboard
194 00:25:32.990 ⇒ 00:25:34.490 YvetteRuiz: Okay. Sounds good.
195 00:25:34.730 ⇒ 00:25:36.030 Amber Lin: Thank you for your time.
196 00:25:36.400 ⇒ 00:25:39.920 YvetteRuiz: Alright! I hope you have a good rest of your day and an amazing week
197 00:25:40.180 ⇒ 00:25:41.650 Amber Lin: Alrighty! Bye-bye.
198 00:25:41.650 ⇒ 00:25:42.920 YvetteRuiz: Take care bye.