Meeting Title: AI Assistant Testing | Onboarding Date: 2025-03-12 Meeting participants: Shannonmartinez, Amber Lin
WEBVTT
1 00:00:13.420 ⇒ 00:00:17.800 ShannonMartinez: So does it have to be okay? There it goes.
2 00:00:45.130 ⇒ 00:00:48.321 ShannonMartinez: I guess. Technically, I think.
3 00:01:39.830 ⇒ 00:01:41.130 Amber Lin: Hi! There!
4 00:01:46.000 ⇒ 00:01:49.559 Amber Lin: Hi! Wait! Let me check. If the audio is working.
5 00:01:53.420 ⇒ 00:01:55.330 Mantis Room (AUS1-Main, 1): How about? How about now?
6 00:01:55.330 ⇒ 00:01:58.570 Amber Lin: That works, times.
7 00:01:58.760 ⇒ 00:02:06.450 Mantis Room (AUS1-Main, 1): Hi! I hope you don’t mind that we’re eating. Taking a moment to snap through this.
8 00:02:06.450 ⇒ 00:02:12.600 Amber Lin: I am envious. It is 10 Am. For me, and I’m not eating yet.
9 00:02:13.150 ⇒ 00:02:15.469 Mantis Room (AUS1-Main, 1): Oh, I’m so sorry!
10 00:02:15.470 ⇒ 00:02:17.369 Amber Lin: Yeah, what are you guys eating.
11 00:02:18.930 ⇒ 00:02:20.320 Mantis Room (AUS1-Main, 1): Bill millers.
12 00:02:22.212 ⇒ 00:02:23.929 Amber Lin: What is that?
13 00:02:24.090 ⇒ 00:02:24.730 Amber Lin: Think we have it?
14 00:02:25.110 ⇒ 00:02:25.490 Mantis Room (AUS1-Main, 1): Think.
15 00:02:25.900 ⇒ 00:02:30.419 Mantis Room (AUS1-Main, 1): Yeah, I don’t think you do. It’s like barbecue in there.
16 00:02:30.590 ⇒ 00:02:33.880 Mantis Room (AUS1-Main, 1): I guess that’s what it is. Yeah, it’s a barbecue place.
17 00:02:33.880 ⇒ 00:02:34.690 Amber Lin: Wow!
18 00:02:35.810 ⇒ 00:02:38.170 Mantis Room (AUS1-Main, 1): We didn’t get barbecue.
19 00:02:38.170 ⇒ 00:02:39.360 Amber Lin: Right on the phone.
20 00:02:40.516 ⇒ 00:02:41.789 Amber Lin: So bad.
21 00:02:42.234 ⇒ 00:02:44.459 Mantis Room (AUS1-Main, 1): No, I’m so sorry, love.
22 00:02:46.650 ⇒ 00:02:52.930 Mantis Room (AUS1-Main, 1): so does it give you the option to boot. A read I meeting notes out or no.
23 00:02:54.020 ⇒ 00:03:02.729 Amber Lin: You can keep it. I think it could be helpful. We also have a our internal meeting note system. So if you want to keep it. There is totally fine.
24 00:03:03.770 ⇒ 00:03:09.568 Mantis Room (AUS1-Main, 1): Okay. Well, we’ll just it can stay there. I don’t like it, but it can stay there.
25 00:03:09.910 ⇒ 00:03:13.080 Amber Lin: Why don’t you like it? Is it not good.
26 00:03:14.512 ⇒ 00:03:17.227 Mantis Room (AUS1-Main, 1): It like judges. Your meeting.
27 00:03:17.770 ⇒ 00:03:18.820 Amber Lin: That’s very true.
28 00:03:22.740 ⇒ 00:03:25.609 Amber Lin: and then it’s on file for everything.
29 00:03:26.176 ⇒ 00:03:26.553 Mantis Room (AUS1-Main, 1): Yes.
30 00:03:28.780 ⇒ 00:03:32.080 Amber Lin: Oh, thing with.
31 00:03:32.480 ⇒ 00:03:38.610 Amber Lin: Let’s see. What are your guys names? I just want to match names to faces.
32 00:03:38.850 ⇒ 00:03:40.423 Mantis Room (AUS1-Main, 1): Grace Shannon.
33 00:03:41.210 ⇒ 00:03:49.190 Amber Lin: Nice to meet you both. Did you guys, were you guys able to get access to the bot? Have you tried it yet?
34 00:03:49.510 ⇒ 00:03:50.079 Mantis Room (AUS1-Main, 1): Yes.
35 00:03:51.220 ⇒ 00:04:08.170 Amber Lin: Oh, that is fantastic. So essentially, I wouldn’t keep this meeting too long. So you guys can have a longer break the main goal today is just to see how you guys felt about it. What you didn’t like about it, what you liked about it, how you wanted to
36 00:04:08.670 ⇒ 00:04:18.539 Amber Lin: present its answers. Because you guys, are you 2 essentially, are the most important part for us to create this because this is for you. So
37 00:04:18.670 ⇒ 00:04:23.420 Amber Lin: your feedback is so important on how we’re gonna make everything
38 00:04:23.660 ⇒ 00:04:37.629 Amber Lin: better and more suitable, because if it doesn’t work for you, this product is not going to be useful. So I just want any feedback. Just be honest with me if it’s if it’s shit, just tell me it is really bad. But.
39 00:04:38.320 ⇒ 00:04:38.820 Mantis Room (AUS1-Main, 1): Let me check.
40 00:04:38.820 ⇒ 00:04:40.050 Amber Lin: Know how it is.
41 00:04:40.370 ⇒ 00:04:49.699 Mantis Room (AUS1-Main, 1): I guess from from outside looking in. If I were Csr, I can say that it’s very responsive.
42 00:04:49.700 ⇒ 00:04:50.460 Amber Lin: Hmm.
43 00:04:51.220 ⇒ 00:04:55.944 Mantis Room (AUS1-Main, 1): And the responses are like courteous and helpful.
44 00:04:56.980 ⇒ 00:05:05.260 Mantis Room (AUS1-Main, 1): And sentiment. I’m like, oh, how polite and friendly is this! But
45 00:05:05.660 ⇒ 00:05:14.639 Mantis Room (AUS1-Main, 1): understanding the information or knowledge base that’s plugged into it internally. It tells me that we have a lot of work to do.
46 00:05:15.610 ⇒ 00:05:18.199 Amber Lin: Oh, can you expand on that a little bit.
47 00:05:18.600 ⇒ 00:05:44.954 Mantis Room (AUS1-Main, 1): Absolutely so, for example, I’m trying to pull up because I created a space in error, in in the re, with the intention of reaching Andy, and then it didn’t work out that way. So I’m trying to refer back to the last chat that I did. For example. I started a word document with the questions and answer responses.
48 00:05:45.763 ⇒ 00:06:08.749 Mantis Room (AUS1-Main, 1): Like, for example, this morning. We released information on an update. And now providing one of our lines of business in your service area that wasn’t offered. So the response back is the traditional. I’m sorry I don’t have access to that information about you know, Xyz, whatever I referenced in our current knowledge base.
49 00:06:09.150 ⇒ 00:06:09.940 Amber Lin: Oh!
50 00:06:09.940 ⇒ 00:06:15.630 Mantis Room (AUS1-Main, 1): So what that tells me is that
51 00:06:16.600 ⇒ 00:06:28.819 Mantis Room (AUS1-Main, 1): we didn’t make the proper updates to our knowledge base documents in order to present itself as an answer to somebody who would be making the inquiry.
52 00:06:29.410 ⇒ 00:06:31.470 Mantis Room (AUS1-Main, 1): I see
53 00:06:31.470 ⇒ 00:06:45.780 Mantis Room (AUS1-Main, 1): a lot of the responses that I’ve seen so far in doing some testing with Yvette and Janice is that the information needs to be presented in a way that’s more user friendly.
54 00:06:45.970 ⇒ 00:06:46.900 Amber Lin: Hmm
55 00:06:47.920 ⇒ 00:06:53.083 Mantis Room (AUS1-Main, 1): And so I’m familiar, familiar with like the yes
56 00:06:55.790 ⇒ 00:07:04.519 Mantis Room (AUS1-Main, 1): So I might be asking about needing to take specific action on a specific service type.
57 00:07:05.530 ⇒ 00:07:06.830 Mantis Room (AUS1-Main, 1): And
58 00:07:07.460 ⇒ 00:07:19.456 Mantis Room (AUS1-Main, 1): the information that’s presented is the data that’s that comes through a response is more informational versus an instruction. First, st this this than that, you know what I mean.
59 00:07:21.320 ⇒ 00:07:22.979 Mantis Room (AUS1-Main, 1): so more.
60 00:07:26.130 ⇒ 00:07:26.910 Mantis Room (AUS1-Main, 1): So.
61 00:07:26.910 ⇒ 00:07:28.859 Amber Lin: Can you give me an example of that.
62 00:07:29.630 ⇒ 00:07:43.720 Mantis Room (AUS1-Main, 1): Yes. Okay. For example, one of the questions that we just had is, how do I schedule checks for an annual customer that has coverage.
63 00:07:43.850 ⇒ 00:07:44.590 Mantis Room (AUS1-Main, 1): Come on.
64 00:07:44.590 ⇒ 00:07:46.859 Amber Lin: Yeah, thank, you.
65 00:07:52.600 ⇒ 00:07:57.809 Mantis Room (AUS1-Main, 1): Did you just put that in? I was just looking for my chat.
66 00:07:58.380 ⇒ 00:08:00.350 Amber Lin: I think you guys will have to put it in.
67 00:08:01.480 ⇒ 00:08:01.970 Mantis Room (AUS1-Main, 1): Okay.
68 00:08:14.558 ⇒ 00:08:21.679 Mantis Room (AUS1-Main, 1): So actually, what she was asking about was duration, right? What duration of a check drop.
69 00:08:21.880 ⇒ 00:08:22.235 Amber Lin: Hmm.
70 00:08:24.040 ⇒ 00:08:46.610 Mantis Room (AUS1-Main, 1): Right? Yeah. But if I were to ask the question the way she asked it, well, this is this information. I just. It’s funny, because a minute ago, literally a minute ago, I said, how long should a reservice be scheduled? It’s a general pest control, scheduling duration. 45 min for road and wildlife schedule an inspection resurvice and follow check route for an hour.
71 00:08:47.870 ⇒ 00:08:50.910 Mantis Room (AUS1-Main, 1): That’s 3 different things. It is
72 00:08:51.340 ⇒ 00:08:59.290 Mantis Room (AUS1-Main, 1): so. The inspection would be an hour. The reservice would be 45 min, and the follow up would be 45 min, and it says all 3 of them would be an hour
73 00:08:59.870 ⇒ 00:09:08.350 Mantis Room (AUS1-Main, 1): and schedule an inspection and a resurvice duration for termite. That’s 2 separate things. The inspection is an hour, the research is 45 min.
74 00:09:08.820 ⇒ 00:09:12.760 Mantis Room (AUS1-Main, 1): and then the flea and take duration 1 h, ensure to send prep. Sheet.
75 00:09:13.700 ⇒ 00:09:18.779 Mantis Room (AUS1-Main, 1): So that’s actually in regards to 3 different
76 00:09:20.290 ⇒ 00:09:26.119 Mantis Room (AUS1-Main, 1): issues. That was prompted as a response for one question.
77 00:09:26.420 ⇒ 00:09:37.823 Mantis Room (AUS1-Main, 1): Oh, no, it’s all the same one, right? So it’s 4 different bullet points. But in the bullet point that should be 3 separate things.
78 00:09:38.280 ⇒ 00:09:44.130 Amber Lin: Is there a way you guys can share the screen? So I can also see that, would that be possible?
79 00:10:05.830 ⇒ 00:10:07.688 Mantis Room (AUS1-Main, 1): Oh, because we’re in zoom.
80 00:10:08.430 ⇒ 00:10:10.269 Mantis Room (AUS1-Main, 1): How do you share in zoom?
81 00:10:11.505 ⇒ 00:10:13.410 Mantis Room (AUS1-Main, 1): I don’t know.
82 00:10:13.410 ⇒ 00:10:14.780 Amber Lin: At the bottom.
83 00:10:16.560 ⇒ 00:10:17.850 Mantis Room (AUS1-Main, 1): Oh, there you go!
84 00:10:17.850 ⇒ 00:10:18.670 Amber Lin: I see it.
85 00:10:22.400 ⇒ 00:10:28.426 Mantis Room (AUS1-Main, 1): Oh, I guess I mean I don’t care if you see my calendar. I don’t have anything private.
86 00:10:31.046 ⇒ 00:10:32.159 Amber Lin: Let’s see.
87 00:10:32.780 ⇒ 00:10:46.480 Mantis Room (AUS1-Main, 1): So this right here, this rodent wildlife bullet should actually be broken into. An inspection is 1 HA reservice is 45 min, and a follow up is 45 min
88 00:10:48.300 ⇒ 00:10:55.290 Mantis Room (AUS1-Main, 1): so, and then the same thing with the termite. An inspection is 1 h, and a resurface is 45 min.
89 00:10:56.320 ⇒ 00:10:59.165 Mantis Room (AUS1-Main, 1): So the way that it’s written
90 00:11:00.780 ⇒ 00:11:04.700 Mantis Room (AUS1-Main, 1): documented in our system needs to be amended.
91 00:11:05.910 ⇒ 00:11:11.580 Amber Lin: I see. So we need. What I hear is that we need to update it.
92 00:11:12.530 ⇒ 00:11:19.649 Amber Lin: Update the content that we already have on these type of very specific things, right?
93 00:11:21.570 ⇒ 00:11:22.100 Mantis Room (AUS1-Main, 1): Oh!
94 00:11:23.940 ⇒ 00:11:25.310 Amber Lin: Oh, what does he say?
95 00:11:27.263 ⇒ 00:11:31.436 Mantis Room (AUS1-Main, 1): So it says, ensure to send a prep, sheet.
96 00:11:32.460 ⇒ 00:11:41.370 Mantis Room (AUS1-Main, 1): play and tick duration 1 h, ensure to sign, prep sheet. I have prep. Sheet somewhere. But I was like, Okay, so what’s the prep sheet?
97 00:11:41.940 ⇒ 00:11:47.499 Mantis Room (AUS1-Main, 1): And I think I used it the exact way it said it. Right? You did. Okay?
98 00:11:48.160 ⇒ 00:11:56.920 Mantis Room (AUS1-Main, 1): So under duration 1 h ensure to send a prep sheet. And then she asked, So what is that? And then it’s like, I don’t know.
99 00:11:57.714 ⇒ 00:12:01.000 Amber Lin: Okay, I see that is.
100 00:12:01.130 ⇒ 00:12:08.760 Amber Lin: it is quite confusing. So do you guys know what the prep sheet is? Or is this bot hallucinating.
101 00:12:09.487 ⇒ 00:12:12.969 Mantis Room (AUS1-Main, 1): No, I know what the yeah, we it exists.
102 00:12:12.970 ⇒ 00:12:13.530 Amber Lin: Okay.
103 00:12:13.530 ⇒ 00:12:21.280 Mantis Room (AUS1-Main, 1): But then we’re gonna have to go back to where it’s supposed to be placed, and I guess it that leads lends itself to what I was saying about
104 00:12:21.490 ⇒ 00:12:26.750 Mantis Room (AUS1-Main, 1): it seems that the way that it’s presenting the information is good.
105 00:12:27.620 ⇒ 00:12:31.928 Mantis Room (AUS1-Main, 1): It’s not. The the work is on the internal side of things.
106 00:12:34.000 ⇒ 00:12:36.950 Mantis Room (AUS1-Main, 1): For example, putting the prep. Sheet
107 00:12:37.610 ⇒ 00:12:43.290 Mantis Room (AUS1-Main, 1): into the content of the document, that it’s feeding these responses to.
108 00:12:43.290 ⇒ 00:13:13.000 Amber Lin: Okay, actually, on that, we have some really good news. Because today, in our team meeting in the morning, our AI team just demonstrated to me. Oh, we have. We’re having a good progress on the document. Update bot! Actually, let me share my share my screen. Let me find it where it is. It took some screenshots this morning. I just found it really, really cool. That they were able to just update this
109 00:13:13.330 ⇒ 00:13:16.050 Amber Lin: here, let me share my screen. So you guys can see.
110 00:13:19.738 ⇒ 00:13:25.561 Mantis Room (AUS1-Main, 1): Maybe it’s because of my nails. See if you can press that blue button. Okay.
111 00:13:26.180 ⇒ 00:13:27.070 Amber Lin: Oh, here.
112 00:13:27.520 ⇒ 00:13:32.550 Amber Lin: So I think you can see my screen. So 1st we asked.
113 00:13:35.600 ⇒ 00:13:36.790 Mantis Room (AUS1-Main, 1): Read this.
114 00:13:37.110 ⇒ 00:13:51.730 Amber Lin: So at 1st we said, Hey, we need to upload the thermo cell docs. And then this bought. They pulled up this document that we that you guys gave us, and
115 00:13:51.930 ⇒ 00:13:56.019 Amber Lin: and then we’ll say, Oh, we’ll need to add a new service manager named.
116 00:13:56.210 ⇒ 00:14:00.500 Amber Lin: He made up the name to the dog, and then it took some time
117 00:14:00.700 ⇒ 00:14:07.949 Amber Lin: and pulled up the document. It rewrote it. And now we have that guy in the document.
118 00:14:08.330 ⇒ 00:14:10.930 Mantis Room (AUS1-Main, 1): She made it. Okay.
119 00:14:10.930 ⇒ 00:14:15.569 Amber Lin: Yeah, we made that name up, and then it asks us, oh.
120 00:14:15.900 ⇒ 00:14:34.500 Amber Lin: can you confirm if this good, so we can push it to push it to our central dock, and we said, Yes, it looks great. So now it has been updated there and then we can see that in our central database here that this guy is. Now this hypothetical guy is right, it’s there now.
121 00:14:34.980 ⇒ 00:14:36.920 Amber Lin: So I think this would.
122 00:14:37.710 ⇒ 00:14:43.540 Amber Lin: And talk. Going back to our question. I think this would really help us figure out
123 00:14:44.240 ⇒ 00:14:52.059 Amber Lin: updating on the internal side. Because right now, I think it’s really, really hard to update all of these things manually.
124 00:14:54.530 ⇒ 00:14:56.500 Amber Lin: So okay.
125 00:14:56.500 ⇒ 00:15:01.419 Mantis Room (AUS1-Main, 1): How would we have access to that? Or is there a specific.
126 00:15:01.420 ⇒ 00:15:02.190 Amber Lin: Any news.
127 00:15:02.190 ⇒ 00:15:05.640 Mantis Room (AUS1-Main, 1): Channel that you’d like us to make those requests to.
128 00:15:05.640 ⇒ 00:15:20.290 Amber Lin: Oh, this is still updating. I think I will have to push. Go through with Janice and Yvette to double check and make sure before she get gives us the go ahead to let you guys test this. But I think
129 00:15:20.960 ⇒ 00:15:46.549 Amber Lin: based on our feedback today, I think what I gather is that the structure is pretty good. I think it’s decently readable because we also made that update yesterday to change up the structure and make it more user friendly. And so I think something that we’re really pushing on this week is to just get that update document update agent up and running so that maybe next week, when you guys test it again.
130 00:15:46.550 ⇒ 00:15:55.820 Amber Lin: you can also put updates in there and then you can check in this Andy. If Andy gives better answers, does that sound good.
131 00:15:56.200 ⇒ 00:15:56.620 Mantis Room (AUS1-Main, 1): Yes.
132 00:15:57.420 ⇒ 00:15:58.550 Amber Lin: Okay. Awesome.
133 00:15:59.020 ⇒ 00:16:06.140 Mantis Room (AUS1-Main, 1): And then I think what I’ll just need to do is clarify that pending numbers off going in
134 00:16:06.540 ⇒ 00:16:09.029 Mantis Room (AUS1-Main, 1): to our Google drive
135 00:16:09.890 ⇒ 00:16:29.169 Mantis Room (AUS1-Main, 1): and amending documents as they come up, because we want to be able to get the ball rolling to release it versus, you know, in the interim, while you’re pending a response back for them. On using this tool, which I see things gonna be critical to avoid all of the manual entries.
136 00:16:30.249 ⇒ 00:16:34.830 Mantis Room (AUS1-Main, 1): We can just try to make progress in between.
137 00:16:35.340 ⇒ 00:16:40.350 Amber Lin: Okay. So are you saying that you’re gonna update in the Google drive as well?
138 00:16:41.210 ⇒ 00:16:41.625 Amber Lin: Yes.
139 00:16:42.040 ⇒ 00:16:44.829 Amber Lin: Okay, let me tell that to the team.
140 00:16:45.990 ⇒ 00:16:53.460 Mantis Room (AUS1-Main, 1): There is a wealth of information that needs to be updated, just based on the 2 examples that we just brought up.
141 00:16:54.430 ⇒ 00:16:55.340 Amber Lin: Totally
142 00:16:55.890 ⇒ 00:17:07.199 Amber Lin: that is great. So if you guys, if you guys have time to update that, I think it will really improve the quality of the answers, and then, once you update it, you can check with Andy if it works.
143 00:17:08.359 ⇒ 00:17:13.262 Mantis Room (AUS1-Main, 1): Well, and that’s why I feel that the approval is so critical. Because.
144 00:17:13.869 ⇒ 00:17:32.239 Mantis Room (AUS1-Main, 1): as I want to invest all my time into this to make it a success, and Grace and I are in the exact same position is that we’re limited with bandwidth. So it’s it’s almost crucial that we get access to something that would make this more proficient.
145 00:17:32.960 ⇒ 00:17:58.010 Amber Lin: Totally. I will. I totally understand. We’re sometimes in pain of that process, too. And that’s why we do this for us also for other teams. And so I’ll let my AI team know. And I know they’re already working super hard, hard on this. They’re based in the they’re based in Asia. So as we talk, I think they’re still awake, is there’s 5 Am. For them, and they’re still working away at the code. So they’re fantastic.
146 00:17:58.350 ⇒ 00:17:59.900 Mantis Room (AUS1-Main, 1): Oh, yeah.
147 00:18:03.940 ⇒ 00:18:17.759 Amber Lin: So any other feedback on your experience with Andy that I should note down any good feedback, bad feedback, mediocre. It’s okay. I just want to know anything that, and it will be really helpful.
148 00:18:21.440 ⇒ 00:18:30.160 Mantis Room (AUS1-Main, 1): You said that you need to get access for our permission from Janice and Yvette to share the already information that you have.
149 00:18:31.006 ⇒ 00:18:31.620 Amber Lin: Pardon me.
150 00:18:33.420 ⇒ 00:18:39.899 Mantis Room (AUS1-Main, 1): The like on that. That duration, like the the information of the duration.
151 00:18:40.460 ⇒ 00:18:41.470 Mantis Room (AUS1-Main, 1): Okay.
152 00:18:41.470 ⇒ 00:18:42.530 Amber Lin: Duration.
153 00:18:42.530 ⇒ 00:18:47.610 Mantis Room (AUS1-Main, 1): Like. Where you where did you get this from? You got this from Janice right.
154 00:18:47.610 ⇒ 00:19:00.950 Amber Lin: I believe so. It was from the original Google drive that they shared with us of all the documents. But if there has been updates or more specific information. I can check if we have that.
155 00:19:01.980 ⇒ 00:19:03.040 Mantis Room (AUS1-Main, 1): Oh, okay.
156 00:19:11.421 ⇒ 00:19:16.190 Mantis Room (AUS1-Main, 1): So I’m looking at the document labeled.
157 00:19:16.560 ⇒ 00:19:17.100 Amber Lin: Okay.
158 00:19:19.240 ⇒ 00:19:21.400 Mantis Room (AUS1-Main, 1): Hold initials, reservices.
159 00:19:23.320 ⇒ 00:19:25.439 Mantis Room (AUS1-Main, 1): Which is where I’m assuming.
160 00:19:26.980 ⇒ 00:19:34.816 Mantis Room (AUS1-Main, 1): Do I have access to this test drive? See? A circus bye.
161 00:19:40.720 ⇒ 00:19:42.347 Mantis Room (AUS1-Main, 1): User document archive?
162 00:19:49.450 ⇒ 00:19:52.679 Mantis Room (AUS1-Main, 1): Were you able to put Csr test. Yes.
163 00:19:55.270 ⇒ 00:19:57.869 Mantis Room (AUS1-Main, 1): trying to figure out what document it came from.
164 00:19:59.930 ⇒ 00:20:03.239 Mantis Room (AUS1-Main, 1): Because I’m on hold slash initial reservice.
165 00:20:05.280 ⇒ 00:20:09.260 Mantis Room (AUS1-Main, 1): There’s the residential menu of services. But it’s not? Is it in there.
166 00:20:15.620 ⇒ 00:20:26.360 Mantis Room (AUS1-Main, 1): or is Andy? Is Andy providing an answer based on a collective unit of documents?
167 00:20:27.270 ⇒ 00:20:38.810 Amber Lin: It’s providing. And we compiled everything that you guys sent us into a central document that Andy can easily easily access, because it’s a lot easier for Andy to read like that.
168 00:20:42.530 ⇒ 00:20:44.939 Mantis Room (AUS1-Main, 1): Can that be edited.
169 00:20:46.165 ⇒ 00:20:47.200 Amber Lin: The central dock.
170 00:20:47.552 ⇒ 00:20:52.129 Mantis Room (AUS1-Main, 1): That, like reference reference to the screenshots that you were talking about earlier.
171 00:20:53.506 ⇒ 00:20:55.159 Amber Lin: Yes, so.
172 00:20:55.727 ⇒ 00:20:56.619 Mantis Room (AUS1-Main, 1): We need that.
173 00:20:56.620 ⇒ 00:21:04.289 Amber Lin: Request is to edit the edit the existing documents, right? Because I know there has been updates that has been done.
174 00:21:05.670 ⇒ 00:21:06.115 Mantis Room (AUS1-Main, 1): Yes.
175 00:21:06.560 ⇒ 00:21:07.270 Amber Lin: Okay.
176 00:21:13.540 ⇒ 00:21:16.019 Mantis Room (AUS1-Main, 1): And I’ll follow up with you that, too.
177 00:21:16.180 ⇒ 00:21:22.155 Mantis Room (AUS1-Main, 1): She’s very anxious to make this a success, and
178 00:21:22.810 ⇒ 00:21:30.999 Mantis Room (AUS1-Main, 1): I’m in constant communication with her, and told her that I would check in after we met to kind of give her an update.
179 00:21:33.970 ⇒ 00:21:48.539 Amber Lin: yeah, and I think a good update that you can give her is that we’re working on the update bot because that’s a huge thing for you guys right now to update the knowledge base. And we’re working on that. So that will make your lives a lot easier. I think she’ll be happy to hear.
180 00:21:50.694 ⇒ 00:21:56.300 Mantis Room (AUS1-Main, 1): So when we make amendments.
181 00:21:56.940 ⇒ 00:21:57.390 Amber Lin: Okay.
182 00:21:57.390 ⇒ 00:22:06.229 Mantis Room (AUS1-Main, 1): To the access to the files that you access to provide to Andy in a more andy friendly format.
183 00:22:06.910 ⇒ 00:22:09.160 Mantis Room (AUS1-Main, 1): Are those changes done in real time?
184 00:22:11.190 ⇒ 00:22:16.060 Amber Lin: Let me confirm with my data team it should be
185 00:22:17.170 ⇒ 00:22:21.710 Amber Lin: with the new system. It would be in real time, however, since that.
186 00:22:21.710 ⇒ 00:22:22.180 Mantis Room (AUS1-Main, 1): They bought.
187 00:22:22.180 ⇒ 00:22:26.929 Amber Lin: It’s not up and running. I will need to confirm with my team how that is done.
188 00:22:27.560 ⇒ 00:22:28.895 Mantis Room (AUS1-Main, 1): Understood.
189 00:22:34.330 ⇒ 00:22:39.539 Mantis Room (AUS1-Main, 1): So let’s take the update bot out of the equation.
190 00:22:40.110 ⇒ 00:22:47.669 Mantis Room (AUS1-Main, 1): If I go and edit a document. Now, if I ask that same question to Andy, will it be updated
191 00:22:48.760 ⇒ 00:22:50.070 Mantis Room (AUS1-Main, 1): in real time?
192 00:22:50.680 ⇒ 00:22:59.050 Mantis Room (AUS1-Main, 1): No, right now. It’s from a big central document that we collected from all the different documents. And it’s a separate document
193 00:22:59.050 ⇒ 00:22:59.960 Mantis Room (AUS1-Main, 1): understood.
194 00:22:59.960 ⇒ 00:23:00.500 Amber Lin: So
195 00:23:01.510 ⇒ 00:23:16.410 Amber Lin: let us know, and I’ll check with my team to get it up and running as soon as possible, so hopefully, by Friday or by next week we can have it in real time. But right now if you can, just.
196 00:23:17.740 ⇒ 00:23:24.759 Amber Lin: I believe I’ll give you. Maybe I’ll give you access to the Central Doc and let me know what edits you make.
197 00:23:25.200 ⇒ 00:23:27.319 Amber Lin: and I’ll let my team know.
198 00:23:30.190 ⇒ 00:23:36.450 Mantis Room (AUS1-Main, 1): Okay, well, we can start with the reservice durations.
199 00:23:48.060 ⇒ 00:23:49.919 Mantis Room (AUS1-Main, 1): Did you find the drive, Doc?
200 00:23:50.620 ⇒ 00:24:00.609 Mantis Room (AUS1-Main, 1): I’m looking at their yeah. But nothing’s there’s not a compiled one. They’re all individual, right?
201 00:24:01.159 ⇒ 00:24:04.229 Amber Lin: Let me try and find that for you guys. Give me a quick second.
202 00:24:18.160 ⇒ 00:24:20.140 Mantis Room (AUS1-Main, 1): There you go, beautiful.
203 00:24:20.140 ⇒ 00:24:27.889 Amber Lin: I’ve sent a document in the chat. That’s a central document. We’re referencing right now. So let me know if you guys can access this.
204 00:24:28.780 ⇒ 00:24:29.440 Mantis Room (AUS1-Main, 1): Right.
205 00:24:35.336 ⇒ 00:24:39.090 Mantis Room (AUS1-Main, 1): What format did you send that chat.
206 00:24:39.410 ⇒ 00:24:41.269 Amber Lin: It’s a Google Doc.
207 00:24:43.230 ⇒ 00:24:47.790 Amber Lin: If not, I will share my screen, and you will be able to look at it as well.
208 00:24:48.470 ⇒ 00:24:49.640 Mantis Room (AUS1-Main, 1): Please.
209 00:24:50.340 ⇒ 00:24:51.610 Mantis Room (AUS1-Main, 1): Alright.
210 00:24:54.100 ⇒ 00:24:56.619 Mantis Room (AUS1-Main, 1): That’s the Bible.
211 00:24:56.620 ⇒ 00:25:02.649 Amber Lin: This is the central dock. It has all the things that a lot of things that
212 00:25:03.110 ⇒ 00:25:09.979 Amber Lin: it’s. I think, all of it that you guys sent us. So it’s essentially every document that we have.
213 00:25:10.460 ⇒ 00:25:17.039 Amber Lin: We clean it up a little bit because we do have duplicates from presentations to documents. So this is what we have.
214 00:25:17.180 ⇒ 00:25:20.750 Amber Lin: Would you guys like me to search anything specific.
215 00:25:21.830 ⇒ 00:25:25.403 Mantis Room (AUS1-Main, 1): Can you type in the word reservice duration?
216 00:25:27.890 ⇒ 00:25:28.655 Mantis Room (AUS1-Main, 1): Okay.
217 00:25:41.300 ⇒ 00:25:43.369 Mantis Room (AUS1-Main, 1): that’s right. There. Can you stop right there.
218 00:25:44.140 ⇒ 00:25:44.870 Amber Lin: This one.
219 00:25:45.670 ⇒ 00:25:46.110 Mantis Room (AUS1-Main, 1): Yes.
220 00:25:49.450 ⇒ 00:25:57.989 Mantis Room (AUS1-Main, 1): So the question that we asked that grace identified needed to have 3 set this is the that right there is the information that needs to be
221 00:25:58.590 ⇒ 00:26:01.310 Mantis Room (AUS1-Main, 1): updated. No above it.
222 00:26:02.062 ⇒ 00:26:05.387 Mantis Room (AUS1-Main, 1): Oh, well, maybe some of those need to be updated too.
223 00:26:06.740 ⇒ 00:26:10.980 Mantis Room (AUS1-Main, 1): Rodent reservices. 1 h rodent check trap cage 45 min.
224 00:26:11.220 ⇒ 00:26:16.300 Mantis Room (AUS1-Main, 1): You sent that to us just now. Oh, no, we don’t have access to it yet.
225 00:26:16.300 ⇒ 00:26:28.229 Amber Lin: Okay, let me let me get my team to give you access. I will send it in the email. So you guys have, you guys will have it on record. Let me note that down.
226 00:26:29.370 ⇒ 00:26:30.699 Mantis Room (AUS1-Main, 1): Thank you.
227 00:26:34.210 ⇒ 00:26:34.880 Mantis Room (AUS1-Main, 1): Okay.
228 00:26:40.160 ⇒ 00:26:42.039 Amber Lin: Anything else you want to check. Since we’re here.
229 00:26:43.199 ⇒ 00:26:43.569 Mantis Room (AUS1-Main, 1): Okay?
230 00:26:45.840 ⇒ 00:26:50.530 Mantis Room (AUS1-Main, 1): No, I could. Well, is this just?
231 00:26:51.160 ⇒ 00:26:55.590 Mantis Room (AUS1-Main, 1): Is this just past? For right now? Or is this organizational.
232 00:26:55.930 ⇒ 00:27:00.629 Amber Lin: This is for the pest department. Right now we’re talking about expanding for the organization.
233 00:27:00.920 ⇒ 00:27:04.399 Mantis Room (AUS1-Main, 1): How many pages is that 60? Did it say? 64 pages.
234 00:27:04.940 ⇒ 00:27:05.620 Amber Lin: Yeah.
235 00:27:10.940 ⇒ 00:27:13.090 Mantis Room (AUS1-Main, 1): It’s a lot of work.
236 00:27:13.420 ⇒ 00:27:25.649 Amber Lin: Yeah. So I really hope the update box comes. If you guys want to do any test updates, you can some, maybe we can update something here and we’ll check. I’ll let my team know. Do you want to search for anything else?
237 00:27:26.480 ⇒ 00:27:30.050 Mantis Room (AUS1-Main, 1): Well on, I’ll review that.
238 00:27:30.220 ⇒ 00:27:44.249 Mantis Room (AUS1-Main, 1): And can I? Was there a way to like? I don’t want to change any of it, because I’m really just. Oh, I do want to change. We we conversation with Yvette. So reading through this.
239 00:27:44.820 ⇒ 00:27:58.249 Mantis Room (AUS1-Main, 1): we’re we have to do our homework, and then we can align with what needs to be updated and not have to make the manual and fingers crossed. We go forward with the update, but.
240 00:28:00.150 ⇒ 00:28:06.239 Mantis Room (AUS1-Main, 1): And don’t have to make because it. There’s a lot of information that has to be updated.
241 00:28:06.240 ⇒ 00:28:07.050 Amber Lin: Holy.
242 00:28:07.890 ⇒ 00:28:11.740 Mantis Room (AUS1-Main, 1): Yeah, I’m the person that’s right in between.
243 00:28:12.360 ⇒ 00:28:33.659 Mantis Room (AUS1-Main, 1): Well, I am leadership. But I’m the person that’s right in between upper leadership and the Csrs. So I’m actually like the most active in this daily. So that’s why I wanted to kind of look over it. And I talked to Eva and Denise about like knowing what’s right in my brain, because.
244 00:28:33.660 ⇒ 00:28:34.170 Amber Lin: Okay.
245 00:28:34.583 ⇒ 00:28:49.469 Mantis Room (AUS1-Main, 1): But we’ll get it all confirmed and like I said, that was just like the 2 things that I checked offhand. So I will review this document, probably through the end of the week, to see.
246 00:28:49.470 ⇒ 00:28:50.230 Amber Lin: Yeah.
247 00:28:50.580 ⇒ 00:28:58.680 Amber Lin: And if you guys want to, just once I get you access to that. If you don’t want to make direct edits you could also
248 00:28:58.860 ⇒ 00:29:10.330 Amber Lin: make comments or highlight something and make a comment, you know, on the comment function in Google docs, I think that will help us a lot, and then when we go update it, we can go resolve each of the comments, so we will know.
249 00:29:11.440 ⇒ 00:29:13.590 Mantis Room (AUS1-Main, 1): That’s a great idea. Okay.
250 00:29:13.590 ⇒ 00:29:21.230 Amber Lin: Fantastic. That’s really really helpful to know that from you guys. So we know what’s most important. And we’ll work on that.
251 00:29:22.310 ⇒ 00:29:27.870 Mantis Room (AUS1-Main, 1): Okay. I think that’s where we’ll start. I’ll take a take the next couple of days to review that document.
252 00:29:27.870 ⇒ 00:29:31.420 Amber Lin: Fantastic. We’re meeting again on Friday.
253 00:29:31.610 ⇒ 00:29:36.129 Amber Lin: It’s my time. Let’s see, my.
254 00:29:37.300 ⇒ 00:29:44.039 Amber Lin: my 8 am. Which should be your guys. 10 am. So that’s when we do the Daily Project check
255 00:29:44.447 ⇒ 00:29:58.129 Amber Lin: if we have anything by then. Great, if not, I’ll just. I’ll just really point out that you guys are working really hard on that I like. It’s also it’s also my job to make sure that your work is also visible to your fed engineers.
256 00:29:59.970 ⇒ 00:30:02.040 Mantis Room (AUS1-Main, 1): Thank you. Thank you so much.
257 00:30:02.040 ⇒ 00:30:06.130 Amber Lin: Of course, I really appreciate meeting you guys and thank you so much for your time.
258 00:30:06.560 ⇒ 00:30:10.389 Mantis Room (AUS1-Main, 1): Thank you. I know your time is valuable. We appreciate it.
259 00:30:10.620 ⇒ 00:30:13.349 Amber Lin: You guys are so nice. I when I got on the project
260 00:30:14.109 ⇒ 00:30:21.030 Amber Lin: my, my boss was like, this is such a nice team. You would love working with them. It’s like, Okay, okay.
261 00:30:22.150 ⇒ 00:30:25.010 Amber Lin: You guys have proved it true.
262 00:30:25.010 ⇒ 00:30:26.770 Mantis Room (AUS1-Main, 1): So.
263 00:30:29.330 ⇒ 00:30:37.650 Amber Lin: Okay, I’ll be in touch with you guys. I will ask my team to get access. I’ll email the doc to you, and we’ll probably meet again sometime.
264 00:30:38.890 ⇒ 00:30:41.260 Mantis Room (AUS1-Main, 1): Yes, sounds great. Thank you so much.
265 00:30:41.260 ⇒ 00:30:45.519 Amber Lin: Yeah, they say in the process, and I’ll talk to you soon. Okay.
266 00:30:46.060 ⇒ 00:30:47.699 Mantis Room (AUS1-Main, 1): Thank you. Bye.
267 00:30:47.700 ⇒ 00:30:48.490 Amber Lin: Bye.