Meeting Title: Ops_Hannah Date: 2025-03-10 Meeting participants: Mariane Cequina, Nicolas Sucari, Hannah Wang
WEBVTT
1 00:03:42.090 ⇒ 00:03:43.100 Nicolas Sucari: Hi, Hannah!
2 00:03:44.400 ⇒ 00:03:46.020 Hannah Wang: Hey? How’s it going.
3 00:03:47.090 ⇒ 00:03:48.959 Nicolas Sucari: Doing good. How about you?
4 00:03:49.660 ⇒ 00:03:51.469 Hannah Wang: Doing well as well.
5 00:03:53.990 ⇒ 00:03:59.529 Nicolas Sucari: Great, hey? Let’s wait a minute and see if Marianne is joining.
6 00:03:59.950 ⇒ 00:04:03.066 Nicolas Sucari: I don’t know if we have a lot for this week.
7 00:04:03.740 ⇒ 00:04:04.680 Nicolas Sucari: But
8 00:04:04.890 ⇒ 00:04:10.509 Nicolas Sucari: I I don’t know if you have like something specific specific that you want us to help you with
9 00:04:10.810 ⇒ 00:04:13.170 Nicolas Sucari: on the operation side.
10 00:04:13.597 ⇒ 00:04:18.040 Nicolas Sucari: With Marianne. We are kind of like. Our goal for this week is to
11 00:04:18.190 ⇒ 00:04:22.630 Nicolas Sucari: kind of map out all of the processes and try to see
12 00:04:23.490 ⇒ 00:04:38.230 Nicolas Sucari: what processes we can start like discussing with the AI team to to help to help us automate so that we can yeah, kind of speed up something. And yeah, just have automation so that we don’t do manual work.
13 00:04:38.805 ⇒ 00:04:46.749 Nicolas Sucari: I don’t know if in design you have, like a lot of kind of processes like you do the same every week.
14 00:04:46.970 ⇒ 00:04:49.360 Nicolas Sucari: I don’t think so actually.
15 00:04:49.560 ⇒ 00:04:53.420 Nicolas Sucari: but if there is anything that you would like us to help you with, let us know.
16 00:04:54.420 ⇒ 00:04:59.850 Hannah Wang: Yeah, I know. Last time last week we chatted I talked about how I could.
17 00:05:00.200 ⇒ 00:05:05.150 Hannah Wang: Maybe you could help me like clean out the backlog, or at least clean up like our
18 00:05:05.270 ⇒ 00:05:12.640 Hannah Wang: dashboard or tickets. Cause there’s a lot of tickets that are probably stale, and
19 00:05:12.920 ⇒ 00:05:16.739 Hannah Wang: I don’t wanna have to keep like following up with people about.
20 00:05:17.070 ⇒ 00:05:18.779 Hannah Wang: Ticket can be closed or not.
21 00:05:20.620 ⇒ 00:05:22.569 Hannah Wang: Or what the status of it is.
22 00:05:23.370 ⇒ 00:05:51.409 Nicolas Sucari: For for that. I’d say that we can like schedule some more time tomorrow and go through like like a planning process, you know, like or yeah, just like a grooming process where we can go through all of the notion board and see which tasks are like important. Obviously, I don’t know if we will need help from other team leaders. So because I I don’t know like exactly what everyone has been asking for design stuff.
23 00:05:51.590 ⇒ 00:05:58.230 Nicolas Sucari: But yeah, I mean, we can. We can schedule some time and do that grooming. Try to organize all of that and help you
24 00:05:58.370 ⇒ 00:05:59.480 Nicolas Sucari: on that.
25 00:05:59.910 ⇒ 00:06:08.190 Hannah Wang: Yeah, I don’t. Well, I know. Last Friday Utah mentioned how we kinda want to create like a scrum team for each
26 00:06:09.020 ⇒ 00:06:09.710 Nicolas Sucari: Yeah.
27 00:06:09.710 ⇒ 00:06:17.339 Hannah Wang: Org. Basically and I’m not sure like, if amber is gonna join the marketing design content team
28 00:06:17.814 ⇒ 00:06:20.730 Hannah Wang: if she’s gonna be the Pm. For us.
29 00:06:21.362 ⇒ 00:06:26.190 Hannah Wang: But if so, I think just having like a bi-weekly
30 00:06:26.390 ⇒ 00:06:33.339 Hannah Wang: cause I think we’re gonna run on sprint schedule, basically right? Like moving forward. So I think just having like a grooming
31 00:06:33.720 ⇒ 00:06:43.040 Hannah Wang: session with all of us. Once we kind of solidify who’s gonna help be the Pm. For our internal org. I think that’d be helpful.
32 00:06:44.219 ⇒ 00:06:50.249 Hannah Wang: Just to have a grooming session, and also with the Pm. We can obviously have, like a
33 00:06:51.070 ⇒ 00:06:56.919 Hannah Wang: have a sprint planning session as well. Right? So.
34 00:06:57.120 ⇒ 00:07:02.473 Nicolas Sucari: Yeah, yeah, yeah, yeah. I agree. That’s fine. I’m talking with to lumber tomorrow
35 00:07:02.830 ⇒ 00:07:03.210 Hannah Wang: Okay.
36 00:07:03.210 ⇒ 00:07:09.540 Nicolas Sucari: One-on-one meeting with her. I’m gonna ask her about that and yeah, I’m gonna ask you them like, who’s gonna be
37 00:07:09.800 ⇒ 00:07:21.570 Nicolas Sucari: or or who he wants leading, like these kind of scrum team, or the like internal stuff or internal teams. And yeah, and we can move. Then forward with that. Okay.
38 00:07:21.820 ⇒ 00:07:31.669 Hannah Wang: Yeah, other than that. I don’t think design has much, you know, like automate automation needed. I mean everything we’re just.
39 00:07:32.270 ⇒ 00:07:45.220 Hannah Wang: We have to manually look at design and all that stuff. So there’s not a ton of automation I can think of right now, except just like our notion board cleaning that up. But I think once we have a scrum team established that would
40 00:07:45.500 ⇒ 00:07:51.900 Hannah Wang: help with it, since we’d be having like stand ups and retros and stuff like that. So
41 00:07:53.090 ⇒ 00:07:53.790 Nicolas Sucari: Yeah.
42 00:07:54.140 ⇒ 00:08:14.709 Nicolas Sucari: I I then just wanna understand? Like, maybe one of these meetings we can talk about like the process of how how you guys design these segments of work that we then send to the clients? Or if there is like any other documentation that you’re doing in Sigma, that then Robert, and or used to send to the client.
43 00:08:14.710 ⇒ 00:08:17.100 Nicolas Sucari: Oh, like creating the template.
44 00:08:17.450 ⇒ 00:08:19.220 Hannah Wang: And stuff like, how we created.
45 00:08:19.220 ⇒ 00:08:49.079 Nicolas Sucari: So that’s like, if you have created a template. That’s fine. But I wanna actually understand. Like, Hey, we’re trying to sign up a new client. Right? We’re we’re trying to close a deal. And Uta and Robert, like they are sending this statement of work to these clients right? With all of the details of the scope, the requirements. I don’t know the pricing details. And who is like? Who is updating that document to send to the client. Is it, you guys on design, or is directly Uta Robert doing the.
46 00:08:49.408 ⇒ 00:08:54.999 Hannah Wang: I think it’s I mean, we created the template so that you know whoever’s on the sales.
47 00:08:55.000 ⇒ 00:08:55.320 Nicolas Sucari: Yeah.
48 00:08:55.320 ⇒ 00:09:00.200 Hannah Wang: Can modify it. But honestly, I feel like.
49 00:09:00.200 ⇒ 00:09:00.810 Nicolas Sucari: That working.
50 00:09:01.480 ⇒ 00:09:04.489 Hannah Wang: I don’t know. I don’t even know if Robert has sent out.
51 00:09:04.490 ⇒ 00:09:04.819 Nicolas Sucari: If that.
52 00:09:04.820 ⇒ 00:09:20.159 Hannah Wang: Works yet. I don’t know what he’s doing on his side, so maybe in the chat with him, but in terms of like I don’t know if this is the most, you know efficient thing to do, but I feel like when non designers edit design.
53 00:09:20.160 ⇒ 00:09:20.830 Nicolas Sucari: Yeah, they.
54 00:09:20.830 ⇒ 00:09:26.709 Hannah Wang: Documents. It? Kinda yeah, it, the the design and the look and feel kind of
55 00:09:26.830 ⇒ 00:09:55.690 Hannah Wang: break. And I feel like they don’t really focus on that. Obviously, they’re trying to get this to the client. They don’t really care about the design as much. So I feel like an a better process would be like if they can just draft up all the copy for us, and we just like copy, paste it into figma, and then we give them. The Pdf, I feel like that’d be a better process. Just cause I feel like Ann and I are faster, obviously, because we’re designers. So we can quickly patch that up for them, and just send it to them.
56 00:09:56.157 ⇒ 00:09:58.800 Nicolas Sucari: But yeah, I don’t know if Robert.
57 00:09:58.900 ⇒ 00:10:08.189 Hannah Wang: He has sent out a statement of work since the time I joined if he even took a look at the template or not so. You can talk with him about it, but.
58 00:10:08.480 ⇒ 00:10:25.030 Nicolas Sucari: Yeah, yeah, I think we need to talk to him with him about that. But okay, that’s that’s pretty good to understand. Like you, you will prefer the process to be you getting a request with the copy with all of the details, and then you going there into figma updating stuff and sending back to them so that they can then send to clients right.
59 00:10:25.030 ⇒ 00:10:35.289 Hannah Wang: I I think so just because, you know, like, if there’s a lot of text and something the alignment or line wrapping doesn’t work, you know, we can fix it fast.
60 00:10:35.950 ⇒ 00:10:37.879 Hannah Wang: so yeah, I I.
61 00:10:37.880 ⇒ 00:10:50.960 Nicolas Sucari: Okay. But as as for now, as for now, you just created templates for the contracts, for, like all of the legal stuff that we have, or, yeah, I don’t know. Sales stuff that you have you. You just created templates right?
62 00:10:51.690 ⇒ 00:11:04.829 Hannah Wang: Yeah, the I mean, I created templates for like mid engagement, client decks and statement of works. I don’t know what other asset sales team uses that’s like they use
63 00:11:05.240 ⇒ 00:11:09.569 Hannah Wang: over and over again. Besides those 2, I’m not aware of those.
64 00:11:10.980 ⇒ 00:11:13.389 Hannah Wang: But yeah, those are the only 2 I can think of right now.
65 00:11:15.180 ⇒ 00:11:27.850 Nicolas Sucari: Okay, okay, that’s fine. Yeah, we we need to talk to the to the sales team and see what else do they need? And see what’s the right process. But knowing like, what’s your preference in that process is great, so that we had then.
66 00:11:28.430 ⇒ 00:11:33.709 Nicolas Sucari: when we talk to to Robert or the sales team. We we now kind of understand, like
67 00:11:33.850 ⇒ 00:11:36.739 Nicolas Sucari: what is best for you guys to to work on.
68 00:11:37.360 ⇒ 00:11:42.389 Hannah Wang: Yeah. And you can also, I mean, let them know they can disagree with us, because I know that some.
69 00:11:42.390 ⇒ 00:11:43.089 Nicolas Sucari: Yeah, yeah, I know.
70 00:11:44.523 ⇒ 00:11:46.230 Hannah Wang: So, yeah.
71 00:11:46.230 ⇒ 00:11:56.689 Nicolas Sucari: They’re they’re always gonna be there. There will always be these kind of urgent on on some stuff, and they will manually go and touch things.
72 00:11:56.690 ⇒ 00:12:01.320 Nicolas Sucari: So yeah, yeah, don’t. Don’t get frustrated about that. That’s how things works, too. But.
73 00:12:01.320 ⇒ 00:12:01.940 Hannah Wang: Yeah.
74 00:12:02.160 ⇒ 00:12:16.119 Hannah Wang: I mean, I’m okay with it. Like, I’m okay with them, like going in and editing stuff. But it’s just hard for them, you know, if they’ve never used figma, I know it could be frustrating to use a new software and not know how to do anything on it. So.
75 00:12:18.880 ⇒ 00:12:47.049 Nicolas Sucari: Cool. Okay, and then I don’t know if I have a lot of other questions. I know. I think I know what you’re working on. But are you planning to have like like that media kit with all brain 1st stuff. But apart from that, like, are you planning to have, like in that media kit components or stuff to use in the presentations, or what the media kit includes.
76 00:12:49.970 ⇒ 00:12:57.940 Hannah Wang: I don’t really know what the media kit who requested that I just know Ann helped you compile everything.
77 00:12:58.360 ⇒ 00:12:58.910 Nicolas Sucari: Okay.
78 00:12:59.190 ⇒ 00:13:03.238 Hannah Wang: But I don’t know who requested that I think it was. Maybe Robert
79 00:13:03.550 ⇒ 00:13:05.460 Nicolas Sucari: Yeah, probably. Yeah. It was Robert.
80 00:13:06.092 ⇒ 00:13:16.229 Hannah Wang: So I I don’t know really know what else he needs. Besides, our logos, and banners and stuff, maybe like headshots might be helpful to add.
81 00:13:16.747 ⇒ 00:13:20.750 Hannah Wang: I can tell. And to add those headshots of everyone on the team.
82 00:13:22.210 ⇒ 00:13:28.769 Hannah Wang: But I think that’s part, maybe a question for sales, or whoever’s using that kit. Yeah.
83 00:13:28.910 ⇒ 00:13:48.249 Nicolas Sucari: Yeah, maybe not not focusing on the kid, but focusing on like brain for materials or stuff for like design, and creating these kind of slides that they are using like, do you have a a place in Sigma where you are just like adding components that we use for for different slides or presentations.
84 00:13:51.430 ⇒ 00:13:53.190 Hannah Wang: No.
85 00:13:54.233 ⇒ 00:14:02.029 Hannah Wang: Besides the kit, I didn’t create anything else that you can like add into slides and stuff. Yeah.
86 00:14:02.770 ⇒ 00:14:03.460 Nicolas Sucari: Okay.
87 00:14:03.460 ⇒ 00:14:11.729 Hannah Wang: I could do that. We we could do that if that’s like a thing that people are frequently needing, like, you know, banners, logos.
88 00:14:11.960 ⇒ 00:14:19.500 Hannah Wang: etc. So yeah, we can just add it all to the media kit if that’s helpful.
89 00:14:19.690 ⇒ 00:14:20.679 Hannah Wang: But I don’t really.
90 00:14:20.680 ⇒ 00:14:28.950 Nicolas Sucari: What I’m thinking, yeah, what what I’m thinking is like, every time. For example, Ryan needs like a content piece, right? Like you work
91 00:14:29.150 ⇒ 00:14:38.260 Nicolas Sucari: ad hoc on that content piece. Right? You don’t have, like a set of components, materials, visuals that we can use and create that kind of
92 00:14:38.706 ⇒ 00:14:43.280 Nicolas Sucari: ad hoc content stuff. Just work directly on each of those pieces right.
93 00:14:43.280 ⇒ 00:15:02.260 Hannah Wang: Yeah. Yeah. So for content stuff, like every banner, like every design asset for content stuff is different because we need to look at the content and then create an asset that fits with the content. So currently like, for example, on our blog posts, like, we only have, like the
94 00:15:02.420 ⇒ 00:15:27.860 Hannah Wang: header, photo type of thing. But then the entire blog, it doesn’t have images. So we’re working on trying to add images and make it more dynamic and engaging. So in the future there might be like images that we sprinkle into the blogs. But even those images are gonna be specific to each blog post. So I don’t know if there’s like a template that we can create. For example.
95 00:15:28.420 ⇒ 00:15:30.640 Nicolas Sucari: Oh, that’s fine. Yeah, I get, yeah.
96 00:15:31.110 ⇒ 00:15:31.520 Hannah Wang: Yeah.
97 00:15:31.520 ⇒ 00:15:34.250 Nicolas Sucari: You are storing all of those kind of images or visual.
98 00:15:34.250 ⇒ 00:15:35.020 Hannah Wang: In figma.
99 00:15:35.350 ⇒ 00:15:38.249 Nicolas Sucari: In Sigma in the in the content. Okay, okay.
100 00:15:38.250 ⇒ 00:15:43.590 Hannah Wang: It. No, it’s let me show you where we put like the sales
101 00:15:43.840 ⇒ 00:15:46.319 Hannah Wang: or not. The same blog images.
102 00:15:46.460 ⇒ 00:15:50.670 Hannah Wang: It’s in content and branding. Yeah, content and branding
103 00:15:51.740 ⇒ 00:15:57.290 Hannah Wang: and branding materials. That’s also where you can find a lot of our, you know, Logos and
104 00:15:57.850 ⇒ 00:16:06.539 Hannah Wang: stuff like that. So that’s where that all lives. So if you need to point someone to those pages, yeah, you can tell them that everything’s kind of there.
105 00:16:07.310 ⇒ 00:16:08.040 Nicolas Sucari: Okay.
106 00:16:08.190 ⇒ 00:16:09.050 Nicolas Sucari: Great.
107 00:16:09.900 ⇒ 00:16:12.219 Nicolas Sucari: No, that’s fine. I think that’s great.
108 00:16:14.530 ⇒ 00:16:15.220 Hannah Wang: Yeah.
109 00:16:16.680 ⇒ 00:16:18.670 Nicolas Sucari: Cool. Yeah, I don’t know if
110 00:16:19.160 ⇒ 00:16:23.929 Nicolas Sucari: I have something else, Marianne, do you have anything to discuss with Hannah?
111 00:16:25.166 ⇒ 00:16:48.970 Mariane Cequina: Yeah, I actually do have a question. I’m sorry I actually jumped in this call. I’m a little bit late, so I’m not really quite sure if you mentioned this one. But I have a question about the documentation. If we have a yeah documentation process, because in the future we were actually planning an operational size to have a playbook. I think we don’t mention it for us. So I’m just wondering if we have some sort of documentation in design.
112 00:16:50.580 ⇒ 00:16:54.354 Hannah Wang: Yeah, sorry. I don’t really know what a playbook is. Could you explain that to me?
113 00:16:55.090 ⇒ 00:16:57.950 Mariane Cequina: It’s like a it’s like a documentation.
114 00:16:59.450 ⇒ 00:17:01.610 Mariane Cequina: Yeah, yeah, it’s like a documentation.
115 00:17:02.300 ⇒ 00:17:04.890 Hannah Wang: Like what what would go like.
116 00:17:05.599 ⇒ 00:17:06.920 Hannah Wang: I’m just trying to think what.
117 00:17:06.920 ⇒ 00:17:09.359 Mariane Cequina: Like we would like to process like like.
118 00:17:09.359 ⇒ 00:17:10.179 Hannah Wang: The process.
119 00:17:10.180 ⇒ 00:17:17.559 Mariane Cequina: Something. It’s like an specific processes, procedures, and also such as like best practices.
120 00:17:17.569 ⇒ 00:17:18.743 Hannah Wang: Oh, okay.
121 00:17:19.329 ⇒ 00:17:21.099 Mariane Cequina: It will be the one actually.
122 00:17:21.339 ⇒ 00:17:24.039 Mariane Cequina: Oh, okay, I mean, like the documentation.
123 00:17:24.359 ⇒ 00:17:32.289 Hannah Wang: Oh, yeah, we don’t really have a ton of documentation. I don’t know if Anne has documentation, maybe you can. Ping her. But.
124 00:17:32.290 ⇒ 00:17:32.670 Mariane Cequina: Okay.
125 00:17:32.670 ⇒ 00:17:36.739 Hannah Wang: Since I came in. Like I don’t. As for design.
126 00:17:36.850 ⇒ 00:17:40.880 Hannah Wang: we don’t. I was never pointed to any type of documentation.
127 00:17:41.740 ⇒ 00:17:42.500 Mariane Cequina: Okay.
128 00:17:42.500 ⇒ 00:17:49.420 Hannah Wang: So I’m not aware of it. But yeah, that might be helpful. I mean, there’s only 2 designers. So I feel like we kinda know how to
129 00:17:49.590 ⇒ 00:17:58.809 Hannah Wang: do it on our own. And I just kind of like message. And if I have questions, but I’m sure if we decide to expand the design team Poly poly documentation would help.
130 00:17:59.390 ⇒ 00:17:59.960 Mariane Cequina: Okay.
131 00:18:01.610 ⇒ 00:18:07.500 Hannah Wang: Yeah, but follow up with Ann, and then also let me know what she says. Cause I’m not aware of anything.
132 00:18:08.080 ⇒ 00:18:10.817 Mariane Cequina: Okay, thank you. And that’s my only question.
133 00:18:11.350 ⇒ 00:18:12.440 Hannah Wang: Okay. Good.
134 00:18:13.320 ⇒ 00:18:17.650 Nicolas Sucari: Okay, thank you, Hannah. If you need anything, let us know. Yeah.
135 00:18:17.650 ⇒ 00:18:20.229 Hannah Wang: Okay, yeah, thank you. Guys have a good one.
136 00:18:20.230 ⇒ 00:18:21.309 Mariane Cequina: Thank you. Guys.
137 00:18:21.310 ⇒ 00:18:22.299 Nicolas Sucari: You, too. Bye-bye.
138 00:18:22.300 ⇒ 00:18:22.940 Hannah Wang: Bye.