Meeting Title: Uttam Kumaran Date: 2025-03-07 Meeting participants: Mariane Cequina, Aakash Tandel, Luke Daque, Anne, Nicolas Sucari, Steven Kootz, Uttam Kumaran, Amber Lin, Demilade Agboola, Payas Parab, Hannah Wang, Robert Tseng, Bo Yoon, Casie Aviles, Ryan Brosas
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1 00:00:32.150 ⇒ 00:00:33.690 Uttam Kumaran: Nice job, amber.
2 00:00:33.960 ⇒ 00:00:40.450 Amber Lin: Yay, they are really nice, and that was very. That was fun.
3 00:00:40.900 ⇒ 00:00:42.070 Uttam Kumaran: They’re super nice.
4 00:00:42.070 ⇒ 00:00:44.179 Amber Lin: There is a lot of stuff to do, though.
5 00:00:44.710 ⇒ 00:00:45.640 Uttam Kumaran: Oh, yeah.
6 00:00:46.740 ⇒ 00:00:48.000 Uttam Kumaran: Always.
7 00:00:48.310 ⇒ 00:00:52.960 Amber Lin: I I had a lot of notes. I’ll clean that up a little bit later.
8 00:01:04.280 ⇒ 00:01:04.809 Uttam Kumaran: In my seat.
9 00:01:04.810 ⇒ 00:01:05.480 Nicolas Sucari: You guys.
10 00:01:05.480 ⇒ 00:01:07.569 Uttam Kumaran: You see how my dog is like lying down.
11 00:01:09.250 ⇒ 00:01:12.630 Uttam Kumaran: and the the door is open here, and so he’s darting.
12 00:01:14.000 ⇒ 00:01:17.119 Uttam Kumaran: but like it’s like when you hire a security guard, and you’re like
13 00:01:18.510 ⇒ 00:01:22.930 Uttam Kumaran: you are. You watch Youtube all day like you don’t do. What are you guarding?
14 00:01:27.940 ⇒ 00:01:32.400 Amber Lin: He’s guarding his job, not his property.
15 00:01:35.230 ⇒ 00:01:39.549 Amber Lin: Do you guys like my background? I think we should have a company background.
16 00:01:39.550 ⇒ 00:01:41.329 Nicolas Sucari: We do have a company back, we do have.
17 00:01:41.560 ⇒ 00:01:42.160 Nicolas Sucari: Yeah.
18 00:01:42.160 ⇒ 00:01:43.600 Amber Lin: We don’t use it.
19 00:01:44.000 ⇒ 00:01:50.160 Uttam Kumaran: Well, yeah, I mean I would love. I mean, you’re preaching to the choir. I would I would. I would like.
20 00:01:50.270 ⇒ 00:01:53.809 Uttam Kumaran: yeah, I’ll dye my hair green, you know, whatever we need to do.
21 00:01:57.740 ⇒ 00:02:00.190 Uttam Kumaran: we do. We did a holiday company background.
22 00:02:00.190 ⇒ 00:02:00.750 Amber Lin: Hmm.
23 00:02:00.750 ⇒ 00:02:06.159 Uttam Kumaran: But yeah, and does have the company backgrounds are in are in Sigma somewhere.
24 00:02:06.730 ⇒ 00:02:07.230 Amber Lin: Okay.
25 00:02:07.930 ⇒ 00:02:10.930 Nicolas Sucari: I I can share them. If you want to them, I can download and share it.
26 00:02:10.930 ⇒ 00:02:13.689 Nicolas Sucari: Yeah, please send it in the chat.
27 00:02:16.150 ⇒ 00:02:16.780 Nicolas Sucari: Yeah.
28 00:02:31.755 ⇒ 00:02:39.080 Uttam Kumaran: And then, yeah, I guess for Nico Marianne. Let me know about breakout rooms and stuff. But like how we want to handle.
29 00:02:40.220 ⇒ 00:02:46.240 Nicolas Sucari: Do you? Do you want to try to make me co-host or something, because I can’t see the option? If I’m not a host, I think.
30 00:02:48.280 ⇒ 00:02:52.630 Ryan Brosas: Oh, good!
31 00:02:55.470 ⇒ 00:02:56.239 Uttam Kumaran: Did it work.
32 00:02:58.650 ⇒ 00:03:00.910 Nicolas Sucari: I don’t know if I we can do breakout rooms.
33 00:03:02.520 ⇒ 00:03:04.530 Nicolas Sucari: I’m not seeing where to do it.
34 00:03:07.970 ⇒ 00:03:08.700 Ryan Brosas: Good place.
35 00:03:10.590 ⇒ 00:03:11.750 Uttam Kumaran: I have no idea either.
36 00:03:14.180 ⇒ 00:03:14.555 Ryan Brosas: Oh!
37 00:03:17.860 ⇒ 00:03:19.250 Nicolas Sucari: No, doesn’t seem.
38 00:03:21.130 ⇒ 00:03:22.720 Uttam Kumaran: Okay, next week, then.
39 00:03:23.340 ⇒ 00:03:24.409 Nicolas Sucari: Next week. Yeah.
40 00:03:28.104 ⇒ 00:03:33.490 Uttam Kumaran: Cool, I guess. I can run the slides
41 00:03:45.350 ⇒ 00:03:47.649 Uttam Kumaran: nice. These look great.
42 00:03:57.350 ⇒ 00:03:58.859 Uttam Kumaran: One more second.
43 00:04:39.270 ⇒ 00:04:40.780 Luke Daque: You’re eating past.
44 00:04:41.910 ⇒ 00:04:42.810 Payas Parab: What’s up?
45 00:04:45.050 ⇒ 00:04:46.510 Luke Daque: Are you eating something?
46 00:04:46.510 ⇒ 00:04:52.519 Payas Parab: Yeah, I just finished my protein pancakes apologies. If you I forgot to turn off the video might be.
47 00:04:52.820 ⇒ 00:04:55.080 Uttam Kumaran: Oh, we get it. Dude! You’re going! You go to the gym. We get it.
48 00:04:56.870 ⇒ 00:05:03.170 Payas Parab: I’m really surprised. No one said it. Oh, you can’t see it from here. I got this new shirt off Tiktok shops. Gulf of America.
49 00:05:03.980 ⇒ 00:05:10.739 Payas Parab: If anyone saw they actually renamed it like, they actually renamed it on Google Maps and apple maps. So
50 00:05:11.020 ⇒ 00:05:15.349 Payas Parab: yeah, so it’s like, this was 14 bucks. I was like, worth.
51 00:05:18.160 ⇒ 00:05:19.040 Uttam Kumaran: That’s funny.
52 00:05:20.824 ⇒ 00:05:22.950 Uttam Kumaran: Cool. I think we’ll get started.
53 00:05:23.975 ⇒ 00:05:30.089 Uttam Kumaran: I think I wanted to say one more thing today, and we’ll probably try to do this, probably going forward.
54 00:05:30.220 ⇒ 00:05:49.530 Uttam Kumaran: But this is typically a meeting where I do a lot of talking which I really really don’t like doing contrary to popular belief. So I really want to make today a little bit more interactive. So my 1st ask will be, if for anyone who’s comfortable turning on video to do that if you’re in bed, or if you’re like
55 00:05:49.680 ⇒ 00:05:53.739 Uttam Kumaran: on Mobile, don’t worry about it. But that would be really helpful, because
56 00:05:53.920 ⇒ 00:05:57.569 Uttam Kumaran: there’s a lot of people on these meetings now.
57 00:05:57.690 ⇒ 00:06:01.529 Uttam Kumaran: And yeah, it’s hard to talk to 17 people and be like.
58 00:06:01.890 ⇒ 00:06:13.799 Uttam Kumaran: do anything. The second piece is, we’re doing a really great job with having demos and we have a few more interactive pieces that the operations team is working on.
59 00:06:14.490 ⇒ 00:06:42.280 Uttam Kumaran: and the last piece is, everybody looks amazing. So I’m I’m really happy to see everyone. And this is our team. And so, you know, running an Async company or running a remote company is really hard, because I would love to have everyone in the room. Here we go all go get lunch today, but we can’t do that. And so we need to create some semblance of of that and so it’s always going to be a work in progress. But many companies don’t get remote teams. Right? We are definitely
60 00:06:42.410 ⇒ 00:06:45.100 Uttam Kumaran: where you definitely have room for improvement. But
61 00:06:45.230 ⇒ 00:06:56.700 Uttam Kumaran: I feel like we. We have a really good shot. And I want to run a company where folks from around the world can can contribute. So yeah, this is really, really exciting. So today.
62 00:06:57.578 ⇒ 00:07:00.150 Uttam Kumaran: I’m just going to go into.
63 00:07:01.640 ⇒ 00:07:04.540 Uttam Kumaran: How do I not make this so big?
64 00:07:10.110 ⇒ 00:07:12.349 Uttam Kumaran: Is this like on everyone’s screen? Are we good.
65 00:07:13.410 ⇒ 00:07:13.990 Nicolas Sucari: Yep.
66 00:07:14.240 ⇒ 00:07:14.620 Demilade Agboola: Yeah.
67 00:07:14.620 ⇒ 00:07:15.150 Uttam Kumaran: Portal.
68 00:07:15.688 ⇒ 00:07:22.141 Uttam Kumaran: There are a lot of people on this meeting who I know. This may be your 1st time attending like one of these Friday.
69 00:07:22.989 ⇒ 00:07:32.830 Uttam Kumaran: team meetings. We usually love to start with just sharing our mission statement, our values. And again, a lot of this is going to be repeat. But
70 00:07:33.292 ⇒ 00:07:49.389 Uttam Kumaran: if you worked at a company you have probably seen that they write a mission statement and values. But you go to a meeting, and they do the exact opposite mission statement and values is supposed to be the way we we make principle decisions.
71 00:07:49.530 ⇒ 00:08:09.930 Uttam Kumaran: meaning, if you’re at a crossroads with someone in the company, with a client or with the decision. This is the way you should arbitrate. This is the way you should find a way to tie break. This isn’t you know, just lip service. This is really how we we think about the business. You know. I. That’s similarly I wouldn’t say our mission is solving climate change.
72 00:08:09.990 ⇒ 00:08:22.460 Uttam Kumaran: We don’t do anything about climate change. I I recycle. I try to compost, but that’s me personally as a business. We’re here to help other businesses make smarter, faster and more informed decisions.
73 00:08:22.778 ⇒ 00:08:49.330 Uttam Kumaran: And our values are also really really important. Right at the top. In particular, it’s this concept of like everybody eats and it’s at the top for a reason. I think a lot of folks that have joined recently. This is probably something I I mentioned in interviews, or when you originally started talking to us, is that we want everyone to grow not only on a specific client, not only as an individual contributor, but in your horizontal roles. We want everybody to
74 00:08:49.350 ⇒ 00:09:04.450 Uttam Kumaran: basically accelerate and and accomplish whatever goal you want within Brainforge, whether that’s where you’re doing today, what or what you’re doing, you know, over the coming weeks, months, years. The second piece is operate like giants.
75 00:09:04.839 ⇒ 00:09:08.459 Uttam Kumaran: This is also something that I mentioned. A lot which is
76 00:09:09.620 ⇒ 00:09:25.760 Uttam Kumaran: our competition for me is not other people our size? When I think about who we’re competing against. I think about Accenture, I think about Deloitte. I think about Bain capital, I think about Bcg, that’s who I wake up and think about, how do we become more like them?
77 00:09:26.371 ⇒ 00:09:30.090 Uttam Kumaran: Right? And so we are always going to operate like
78 00:09:30.360 ⇒ 00:09:59.110 Uttam Kumaran: we are big. Of course we are small. Of course we don’t have as much money. Of course we haven’t been in business that long, but that’s not gonna stop us from still striving to do that and then the last piece is get back and pay for it. I think this is gonna be stuff we do internally. This is gonna be stuff we do. Externally, these are things like picking up like if you’re if you’re in your house and you see a wrapper on the floor, you’re gonna pick it up. This, how I sort of think about this item, which is, how do you? How do we all become stewards of this business and get back to
79 00:09:59.310 ⇒ 00:10:03.340 Uttam Kumaran: the people around us and the people we affect. So
80 00:10:03.630 ⇒ 00:10:20.907 Uttam Kumaran: I would love to take a moment and introduce 3 new folks on the team. I don’t know. Nico. If Robert is on here is is on the meeting. But maybe you can slack DM in or if you want me to, I can send him a text. But yeah, I would love to
81 00:10:21.320 ⇒ 00:10:30.242 Uttam Kumaran: introduce Amber and Akash amber, and of course I will. I’ll do a little bit of the business intro amber
82 00:10:31.430 ⇒ 00:10:53.979 Uttam Kumaran: comes from a wide array of backgrounds. In project management and data, and several other things. She actually was most recently working in project management across volunteering at several different you know, places where they couldn’t afford to, you know, hire people full time. And it’s actually really impressive to hear her story, so she’ll she’ll be joining us
83 00:10:54.361 ⇒ 00:11:06.568 Uttam Kumaran: on the project management side, and Akash Akash is also at a company called Willow Tree. That’s, you know, roughly, 10 x plus our size, and is an amazing architect.
84 00:11:06.990 ⇒ 00:11:24.280 Uttam Kumaran: and sort of plays a bunch of different hats there, and sort of for me. I think of him as allowing us to guide the way of where we’re going to be going, and how do we act more like, you know, giants? So maybe I’ll let both of y’all give a little bit of an intro, maybe amber. If you would like to go first.st
85 00:11:25.050 ⇒ 00:11:29.220 Amber Lin: Okay. Hello, everybody. I’m very excited to join the team.
86 00:11:29.450 ⇒ 00:11:43.268 Amber Lin: And I actually, it’s been 2 days since then since I’ve been on the team, and I’ve been thrown in right into the lava. We just got off of a client meeting
87 00:11:43.770 ⇒ 00:12:05.149 Amber Lin: just 2 min ago, and I think I really, so far, I really like how we work together. Everyone on the team has been so helpful and so friendly to new members. It’s really helpful for me to get caught up on everything, and I think we’re heading in the great direction. I’m really excited for that.
88 00:12:06.930 ⇒ 00:12:10.088 Amber Lin: Oh, and a little bit about myself.
89 00:12:11.010 ⇒ 00:12:12.120 Amber Lin: Let’s see.
90 00:12:12.310 ⇒ 00:12:18.909 Amber Lin: I’m a personally, I’m a photographer, and you can see I have. Actually, I’ll show you guys the lights
91 00:12:19.020 ⇒ 00:12:24.110 Amber Lin: I have my I have.
92 00:12:25.000 ⇒ 00:12:27.070 Amber Lin: Let’s see not.
93 00:12:27.220 ⇒ 00:12:29.079 Amber Lin: I have my photo lights.
94 00:12:29.360 ⇒ 00:12:34.270 Amber Lin: I have my reflector reflector number 2.
95 00:12:34.530 ⇒ 00:12:40.390 Amber Lin: So I do photography, and I go to the gym quite a bit.
96 00:12:40.510 ⇒ 00:12:47.804 Amber Lin: I know a few. I don’t have a spirit pokemon or animal. I’ve actually never played pokemon.
97 00:12:50.260 ⇒ 00:12:52.089 Amber Lin: I apologize.
98 00:12:54.540 ⇒ 00:13:03.039 Amber Lin: I’m so sorry, but I do. My best friend is level 50 in pokemon go. So I compensate
99 00:13:03.750 ⇒ 00:13:09.229 Amber Lin: he’s at Max level, anyways. I’ll leave it to. I’ll leave it to Akash.
100 00:13:10.620 ⇒ 00:13:21.020 Aakash Tandel: Hey? Everyone my name is Akash Tandell. Currently work at a company called Will Tree. It’s a kind of a large digital agency consulting firm. We’re
101 00:13:21.020 ⇒ 00:13:44.749 Aakash Tandel: tied with Telus. If anyone’s Canadian, you might know Telus as your like telecom company. That’s our parent company. I’ve been in the agency space for 8 years now. Playing a variety of hats. So I I play mostly an architect hat. In my current job. I was formerly a data scientist, and then also kind of doing the data strategy piece on a lot of our different clients as well.
102 00:13:45.175 ⇒ 00:14:00.950 Aakash Tandel: So worked on a ton of different verticals over those 8 years. All the way from like small nonprofits to like the biggest of big companies you can think of. Your, your Verizon’s, your mastercards, or Google’s? Yeah. And I’m really excited to help.
103 00:14:00.950 ⇒ 00:14:16.599 Aakash Tandel: you know. Drive the team forward in terms of kind of fixing you know, processes that you might have trouble with at the moment. And even just like future roadmapping information that we might want to set up for the future. But yeah, excited to be on board.
104 00:14:18.630 ⇒ 00:14:42.310 Uttam Kumaran: Awesome. I could not be more happy. We have. We’ve added so many people, and I think that’ll be one theme of today when I when I talk through a bit of what the future looks like. But I just message Robert as well. But I’ll give a little bit of a brief intro Robert, is a friend of mine. Works for a company called tech Systems. There are one of the largest public
105 00:14:43.980 ⇒ 00:14:56.649 Uttam Kumaran: basically like consulting companies that exist in it. Service consulting. Robert is one of their lead snowflake recruiters. Everything from finding talent to screening them
106 00:14:56.650 ⇒ 00:15:15.109 Uttam Kumaran: to making sure they can get placed. He’s done it at the highest level. In a place with a lot of bureaucracy. So I’m really really excited to come to a company like ours. Where there’s a lot less of that. But our our need is definitely, really, really high. So I’ll see if he’s able to join later. I’ll have him. Give a brief intro
107 00:15:15.436 ⇒ 00:15:19.553 Uttam Kumaran: but yeah, I guess I wanted to give a little bit of a
108 00:15:19.890 ⇒ 00:15:22.890 Uttam Kumaran: update on client health. I know we
109 00:15:22.910 ⇒ 00:15:46.890 Uttam Kumaran: we went through this last week, and I do. I think I’ll probably go ahead and just we can do a little bit of live updates here. Because, of course, I didn’t have time to do this before this meeting. But this is sort of the status last week. I know last week was a little bit sobering because I was kind of a Debbie downer about some of these. But I want to talk about the health of things right now. So for
110 00:15:47.186 ⇒ 00:16:06.459 Uttam Kumaran: let’s talk about that from the bottom. So on, Stack Blitz. I still think this is in sort of a needs help area. We’re making good progress, and the client loves us. But we could move faster, and we could be way more organized. So I still want to leave this here on ABC home. I think we are now doing a good job.
111 00:16:06.808 ⇒ 00:16:25.411 Uttam Kumaran: Amber really crushed it with our client presentation today. We have several people on the team that are active on this client. Which I think hopefully. We may have one or 2 Demos related to but we’re making good progress here. We’re up for our next phase of renewal for them.
112 00:16:25.900 ⇒ 00:16:46.120 Uttam Kumaran: and yeah, I I’m actually very happy again. I want to credit Miguel Casey, Jana amber and Patrick, who isn’t on this call, who just started helping out a little bit. We. This is a really tough problem and a space that we are brand new in. But our solution is going to go affect the lives of
113 00:16:46.120 ⇒ 00:17:07.799 Uttam Kumaran: probably around a hundred customer service reps and the way they solve problems for thousands and thousands of of customers for ABC, so it’s really really great. Seeing this improve. Pool parts to go, I still think, is probably at a needs help. You know, I’m happy to get push back on this. I think we had a good conversation with Dan
114 00:17:08.333 ⇒ 00:17:34.150 Uttam Kumaran: last week, or maybe the week before, but I still yet to see progress on this again. I I think this is less on the team there. This is a lot on project management, and just making sure what needs to get done and things like that. However, we solve some nitty, gritty problems for their for them. Here and there. They’re going through M and a right now. And so they’re a little bit distracted with that. So we do have some time to get this back on track.
115 00:17:34.260 ⇒ 00:17:35.760 Uttam Kumaran: I think Javi.
116 00:17:36.400 ⇒ 00:17:39.850 Robert Tseng: I don’t know, Robert. I think we’re back to good here like good where you guys.
117 00:17:39.850 ⇒ 00:17:42.436 Uttam Kumaran: Okay, alright, I don’t know. Look I I
118 00:17:43.020 ⇒ 00:17:53.980 Uttam Kumaran: we had a big sprint the last 2 weeks. And I I wanted to shout out, Kyle pius Jacob! Bo Robert!
119 00:17:54.991 ⇒ 00:18:00.188 Uttam Kumaran: I don’t know. Sorry if I’m if I’m if I missed anyone there.
120 00:18:01.592 ⇒ 00:18:06.727 Uttam Kumaran: And of course, some models past models from Luke. And away we basically went from
121 00:18:07.280 ⇒ 00:18:21.310 Uttam Kumaran: like 2 half baked dashboards to 4 pretty re, pretty good dashboards across. How customers are reviewing their products, their customer service, the Amazon part of their business and gross margin as a whole.
122 00:18:21.848 ⇒ 00:18:36.310 Uttam Kumaran: And now we are on track to move from. We move from the P piece of analyzing historical data to actually helping them make better decisions. And we really turn this around in 2 weeks. It took it took everything like I.
123 00:18:36.310 ⇒ 00:18:52.020 Uttam Kumaran: It literally took yeah, like, working 15 h days, basically to do this. But we we made it happen. I think it wasn’t clear that this was gonna happen 2 weeks ago. We had a lot of people join and have to pick this stuff up. So I’m really, really proud of us. I think Eden is still at okay.
124 00:18:52.030 ⇒ 00:18:53.520 Uttam Kumaran: I think we’re getting better.
125 00:18:54.050 ⇒ 00:18:59.830 Uttam Kumaran: I don’t know, Robert. Maybe you want to give a 2 cents. I feel I’m flip flopping a little bit. But yeah, feel free.
126 00:19:00.140 ⇒ 00:19:02.290 Robert Tseng: Yeah. Oh, oh, okay. It’s okay.
127 00:19:02.290 ⇒ 00:19:06.670 Uttam Kumaran: Okay, do you wanna give? Do you want to give a little bit about like?
128 00:19:07.260 ⇒ 00:19:18.579 Uttam Kumaran: Why, why, I mean, there’s some bad it’s not. It’s not a needs help. So there’s very good things. But maybe if you want to talk about what what we need to change over the next week or 2 to to get this up.
129 00:19:19.576 ⇒ 00:19:33.040 Robert Tseng: Yeah, I mean, I think it’s just getting into a place where there is continuous deployment. I think we get stuck on things a little bit too too much. Yeah. The the engineering to analyst hand off is not very smooth. And
130 00:19:33.494 ⇒ 00:19:47.030 Robert Tseng: yeah, I think we we rotated a lot of people on an office clients. So I think, this is just gonna they’re they are very high touch and demanding. And so I think it’s just gonna take a little bit more effort on our side.
131 00:19:47.758 ⇒ 00:19:53.682 Robert Tseng: To to like, get to, to build, to build trust with them. So I think,
132 00:19:54.160 ⇒ 00:19:58.529 Robert Tseng: I hopefully. In another week we’ll be. This will be. This will be good.
133 00:20:01.040 ⇒ 00:20:03.840 Uttam Kumaran: And then on urban stem. So this is our
134 00:20:04.408 ⇒ 00:20:32.410 Uttam Kumaran: newest client and perspective. It’s this honestly, will most likely be larger than Eden in terms of efforts. I have been the only one on this which has been, extremely extremely difficult. We signed up to give you a little bit context. Urban stems is one of the largest online flower delivery services. You could buy tons of flowers. They do a ton amount of money sending flowers everywhere. And
135 00:20:32.600 ⇒ 00:20:40.390 Uttam Kumaran: their whole data system is like a complete mess. I’ve never seen. I don’t really understand how
136 00:20:40.610 ⇒ 00:20:42.420 Uttam Kumaran: this company is like
137 00:20:42.940 ⇒ 00:20:56.000 Uttam Kumaran: operating in terms of the data side. It’s actually quite alarming. In fact, yesterday we patched an issue that that that like changed their reporting by like 400 K, and the team was like.
138 00:20:56.270 ⇒ 00:21:06.669 Uttam Kumaran: Okay, like, it’s that’s great. Thanks for fixing that. So one is, there’s so much opportunity. The second piece here is, we’re gonna begin to. Yeah. Go ahead, Hannah.
139 00:21:09.320 ⇒ 00:21:10.760 Hannah Wang: Sorry. That was by accident.
140 00:21:10.760 ⇒ 00:21:15.231 Uttam Kumaran: Oh, you’re good, no worries. Well, if you have questions about it, would love to hear it. But
141 00:21:16.220 ⇒ 00:21:30.696 Uttam Kumaran: What I what I guess, what I’m trying to say is, we’re gonna start to assign out client teams to this client as well. They have a lot of work to do. And of course, hopefully, we have we as a whole, here we move everything to to good.
142 00:21:31.100 ⇒ 00:21:43.958 Uttam Kumaran: what does good, what is needs help? Okay? Good. Actually mean, you know, outside of like the feeling if things are needs help, that means they are at risk of churning, which means we are going to lose money.
143 00:21:44.440 ⇒ 00:22:03.649 Uttam Kumaran: I don’t have to talk more about that. Okay. It means we are sort of in a steady state, but we don’t have any opportunity for Robert on the sales side to go, ask for more work and to expand our ability to affect the client. That, of course, leads to more money, but also that, of course, leads to more impact.
144 00:22:03.680 ⇒ 00:22:19.020 Uttam Kumaran: If it things are at a great level, good or great, we don’t have any grades here. I guess that’s another factor. Robert can go in. And we basically can say, Hey, we are crushing it. We are better than your best employee. It would be foolish for you to not give us more work at this point.
145 00:22:19.090 ⇒ 00:22:22.799 Uttam Kumaran: right? The feeling we want clients to have is that we are cheap.
146 00:22:23.280 ⇒ 00:22:32.010 Uttam Kumaran: and that they’ve never worked with a consulting team like us. In fact, they may have never worked with engineers, project managers, product owners like us.
147 00:22:32.444 ⇒ 00:22:44.919 Uttam Kumaran: And that’s the feeling we want to get across. It’s always going to be a work in progress. It’s not. There’s always going to be things that could that are in our control outside of our control, but we always will strive to sort of having goods across the board here.
148 00:22:46.560 ⇒ 00:22:55.630 Uttam Kumaran: Any questions, any thoughts, especially from new folks would love to hear it of.
149 00:22:55.970 ⇒ 00:22:57.109 Uttam Kumaran: Yeah, let me know.
150 00:22:59.590 ⇒ 00:23:10.330 Amber Lin: It’s a great overview. And right now I’m on the ABC. Client, and but I bet I’ll be helping out with the other clients as well, and I know Akat is gonna be helping with everything.
151 00:23:14.140 ⇒ 00:23:14.630 Uttam Kumaran: Go ahead! Luke.
152 00:23:14.630 ⇒ 00:23:26.380 Luke Daque: It’s just quick question on stack, which, since it’s it needs help. Is it like? Are they at the risk of churning at the moment, considering like they’re supposed to be happy with us so far.
153 00:23:26.380 ⇒ 00:23:49.799 Uttam Kumaran: Yeah, no, this is a good question. I don’t see needs help. I see they’re part part of it. Part of our needs help are that clients that are unhappy with us? But I see, needs help as we’re not fulfilling our full potential with stack Blitz, you know. You know as much as I I do is that if we really were to build a 3 month roadmap, 6 month roadmap, we could probably triple the amount of work we’re doing for them
154 00:23:49.940 ⇒ 00:23:50.830 Uttam Kumaran: right?
155 00:23:51.740 ⇒ 00:23:55.690 Uttam Kumaran: That’s like tens of thousands of dollars.
156 00:23:56.076 ⇒ 00:24:05.579 Uttam Kumaran: We’re sitting on that right. And so that’s my, I would say, that’s us. That’s not a good client. We are also gonna have other clients that have no growth meaning
157 00:24:05.630 ⇒ 00:24:25.849 Uttam Kumaran: like there’s no not more work for us to do. There’s no path towards expanding. Maybe they’re actually downsizing. That’s also a needs help. Meaning should we be working with these people? Right? So I think your your point is right is, maybe we can get a little bit better on what these definitions are, but I see needs help, as at risk of churning. But also we’re not living up to what we know we could do
158 00:24:26.347 ⇒ 00:24:36.629 Uttam Kumaran: and especially for several clients. We know individually we can deliver a lot more and so I’m excited to make that happen.
159 00:24:38.360 ⇒ 00:24:43.069 Uttam Kumaran: The next 3 slides are gonna be around our Okrs.
160 00:24:44.100 ⇒ 00:25:03.799 Uttam Kumaran: I want. Maybe I’ll pass it to Robert. Maybe you can give the sales update. I think also, there’s a lot of people on this call that may have never worked with a sales team. May not know the sales cycle. So maybe you want to give a brief overview of like that some of the what is pipeline? What is Mrr? And sort of even like what
161 00:25:03.960 ⇒ 00:25:07.449 Uttam Kumaran: like, how you think about, you know, growing sales.
162 00:25:08.080 ⇒ 00:25:36.420 Robert Tseng: Yeah, sure. I didn’t obviously didn’t update the slide. But I guess just to kind of talk through. Mrr is monthly recurring revenue. So most of our clients pay us on a monthly basis. There are a few that pay us by weekly as well. And so this is kind of like our main revenue metric, where we are able to plan out runway for our company, because we know how much business is coming in and how long the revenue is is, it’s predicted. It’s a predictable.
163 00:25:36.420 ⇒ 00:25:49.829 Robert Tseng: a sense of revenue. If we know that we’re locked into a 6 month contract with a client paying us like 2025 k, 25 KA month, right? And so for us, this is like the biggest needle to move in terms of like growing the business
164 00:25:50.339 ⇒ 00:26:01.519 Robert Tseng: and so ways to impact that are, yeah, just we’re either closing new deals we’re either taking existing clients and upselling to them. So trying to grow the contract size.
165 00:26:02.426 ⇒ 00:26:05.169 Robert Tseng: or we’re able to.
166 00:26:05.948 ⇒ 00:26:19.219 Robert Tseng: I guess work. Or I guess yeah, just basically variations of those of those 2, those 2 methods of of growing, of growing the business. And so that leads to the second key result, which is like
167 00:26:19.240 ⇒ 00:26:45.319 Robert Tseng: 400 Kmr. And pipeline. This is just the opportunity size. Pipeline just means leads. Or you know, companies that we’re talking to that haven’t actually signed a deal yet, but we’re in the sales cycle. I consider a deal to be in pipeline when we’ve had a positive response. We’ve prepared something, a a proposal to, and we’ve jumped and possibly we’ve jumped on a call with, said.
168 00:26:45.510 ⇒ 00:26:53.599 Robert Tseng: set a potential client already. And then, yeah, we’re just trying to work work through this process of bringing them
169 00:26:53.750 ⇒ 00:27:10.310 Robert Tseng: kind of defining a scope of work for us to to work with them. So I just kind of updates on that side. We have 3 companies that are currently reviewing proposals right now, meaning they could sign at any point and that would add that would add 3 new clients to our to our book of business.
170 00:27:10.876 ⇒ 00:27:22.640 Robert Tseng: We have 4 clients that are post discovery, just kind of working, sending the proposal, or like working with them in Demo and working out a demo with them to show them our capabilities.
171 00:27:22.640 ⇒ 00:27:40.589 Robert Tseng: And then I’ve filled the the pipeline up with 15 other like leads that we’re qualifying. So just like in the initial stages. So I would say that in terms of potential pipeline, probably not 400 k Mrr. But it’s probably at least 200 K Mrr. At this point.
172 00:27:41.146 ⇒ 00:27:58.950 Robert Tseng: And so I’m hoping to close. At least, you know, historically, we’ve closed at least like 5 to 5 to 10% of these and so hopefully, like, we’ll be adding, at least 2, 2 more, 2 more clients from from this from the pipeline that we have right now. Over the next week or 2.
173 00:27:59.779 ⇒ 00:28:14.810 Robert Tseng: And then the 3rd key result. Expand the legal services. This was just one of the domains that we kind of made a bet on this past quarter. Because I worked with legal clients before, and we’ve had like a pretty responsively
174 00:28:15.550 ⇒ 00:28:17.040 Robert Tseng: kind of like lead list.
175 00:28:18.340 ⇒ 00:28:28.369 Robert Tseng: we have a Comp. We have a firm that’s in that. We’re trying to to do a demo with. But we’re actually probably gonna we’re not gonna be sending out more.
176 00:28:29.950 ⇒ 00:28:44.039 Robert Tseng: we’re basically gonna be pivoting into trying to get more. Get more business with companies that look like ABC. Try to pivot to home services, and that may be the next bet that we make in terms of industry expansion. So
177 00:28:44.543 ⇒ 00:29:13.100 Robert Tseng: I think these are. You know. We don’t expect these experiments always work out, but we want to try to break into specific verticals that we’re not already operating in, just to stretch our capabilities and and help us to continue to refine our offerings for new, for new clients that could really benefit from it, that we that aren’t really working with us right now. So that’s kind of the those are the 3 kind of main efforts that are going on on the on the sales side.
178 00:29:14.460 ⇒ 00:29:18.990 Uttam Kumaran: Any questions here, especially new folks. Maybe Akash or anyone who’s
179 00:29:19.200 ⇒ 00:29:25.370 Uttam Kumaran: would love to hear like how you guys have talked about sales at willow tree, or any question about you could even be like
180 00:29:25.780 ⇒ 00:29:31.650 Uttam Kumaran: any question about our leads. How we’re getting leads, if you can submit leads like would love to hear anything about this.
181 00:29:33.140 ⇒ 00:29:51.529 Amber Lin: I’ve worked in sales before, and I I think I could book a call with Robert to get a more detailed overview of how the sales pipeline is like, is this mostly from cold leads? Or is it from your personal network, your outreach?
182 00:29:52.050 ⇒ 00:30:00.329 Amber Lin: How are we getting them? And how can I, how can we help in the process? Because we all probably know someone that has a company? That’s
183 00:30:00.820 ⇒ 00:30:03.960 Amber Lin: that their system needs some serious help.
184 00:30:04.800 ⇒ 00:30:12.290 Robert Tseng: Yeah, no, this is a great question. I think. I can share more broadly how the rest of the company can participate in this
185 00:30:12.810 ⇒ 00:30:17.839 Robert Tseng: process yeah, probably. Well, I’ll share something next week.
186 00:30:20.320 ⇒ 00:30:36.784 Aakash Tandel: Well, yeah, this definitely matches with kind of how I’ve seen most agencies build out their books of business. Robert, we have a call later. But there’s 2 spots that I think. It would be interesting for us to. I’ve seen good results from other
187 00:30:37.140 ⇒ 00:31:03.389 Aakash Tandel: agencies kind of our size. One’s working with PE firms that have a book of business underneath them. So that’s 1 thing that we can chat about and then another one is my old agency used to get a fair amount of traffic from partnerships, so if, like your mixed panels, amplitude snowflakes like if they have leads. And like, Hey, we need an implementation partner. That type of thing is also cool. So I know we’re we’re chatting later. So maybe there’s something we can find there.
188 00:31:03.670 ⇒ 00:31:27.760 Robert Tseng: Yeah, totally Akash. I think the partnerships play is something that I’m leaning to more now. And I mean, I’m chatting with a couple of the firms today. And then, like on the partnership side, you know, we, we’re a top 5 mixed panel implementation partner. And we have, like other vendors that we’re trying to do more with. So that’s definitely like a big part of how we’re built, how I expect to be building pipeline
189 00:31:28.501 ⇒ 00:31:33.489 Robert Tseng: contraries. Right now, a lot of this is cold, outbound, and just through our in network
190 00:31:34.093 ⇒ 00:31:47.130 Robert Tseng: just people that we know have worked with or second degree connections of other colleagues. So I think, yeah, I think these are all kind of channels that we’re looking to activate, to try to grow as much pipeline as we can.
191 00:31:51.100 ⇒ 00:31:56.089 Uttam Kumaran: Any other questions. Anyone on the engineering or marketing or team, like any questions
192 00:31:56.370 ⇒ 00:31:58.640 Uttam Kumaran: like the reason we want to share this.
193 00:31:58.820 ⇒ 00:32:11.950 Uttam Kumaran: you know, not everyone is on sales. But I want everyone to have understanding of, like the life cycle of one of our customers. Right? And this is really really where things start. Any questions on these, even about the numbers. How we arrived at them?
194 00:32:12.110 ⇒ 00:32:13.080 Uttam Kumaran: Anything?
195 00:32:17.150 ⇒ 00:32:18.030 Uttam Kumaran: Okay, cool.
196 00:32:18.746 ⇒ 00:32:27.349 Uttam Kumaran: I just want to do one quick shout. Robert is the only one on our sales team right now, I would say, I am like a sales intern these days.
197 00:32:27.793 ⇒ 00:32:31.439 Uttam Kumaran: or I or you know. I just help, however, I can. But
198 00:32:31.680 ⇒ 00:32:46.820 Uttam Kumaran: this our business does not exist without this happening. In fact, we are what they call I mean, in startup world. It’s a little bit more whether you basically call like walking dead. Like, if we are not growing, you are dying. And
199 00:32:46.860 ⇒ 00:33:10.549 Uttam Kumaran: this is something that companies like ours always fail at and one of the reasons I was so excited to to work with Robert is his knack to to own this. This is incredibly difficult. You know, I was talking to Amber about her door to door sales. Experience sales is so hard. It’s like I learned how to do it, and somehow.
200 00:33:10.690 ⇒ 00:33:20.599 Uttam Kumaran: like luck, my way into getting money from clients to do data work. But in no means was I this methodical and you know, this rigorous so
201 00:33:20.780 ⇒ 00:33:28.370 Uttam Kumaran: like, nothing happens without us signing these deals. So there’s there’s a whole path. And of, you know, stuff after that. But
202 00:33:30.330 ⇒ 00:33:38.189 Uttam Kumaran: yeah, I I think it’s like a lot of credit, Robert. This is really really great. And to see to see us get our leads and deal volumes back.
203 00:33:38.794 ⇒ 00:33:46.880 Uttam Kumaran: You know, in terms of going to the pipeline. It’s it’s really great cool,
204 00:33:48.640 ⇒ 00:33:52.220 Uttam Kumaran: great. So I want to talk a little bit about this slide.
205 00:33:54.110 ⇒ 00:33:57.010 Uttam Kumaran: So this is around. Delightful service delivery.
206 00:33:57.329 ⇒ 00:34:25.540 Uttam Kumaran: This is our second company. Objective and I I should have. I should have briefed in the beginning. For folks not familiar with okrs, their objectives and key results and ideally, every key result is measurable which makes it great because we are a data company, we need to be able to measure every single key result. And so one of the the key key results on the delightful service delivery side. The 1st is, every client needs to receive a high quality message every day. We are doing well here, I would say over the past
207 00:34:26.040 ⇒ 00:34:47.640 Uttam Kumaran: week at most clients. So maybe, except for Stack, Blitz has received something every day. So I feel like we’re we’re going to hit this by the end of the month, especially as we start to have dedicated pm’s across each client for the next piece. This is still
208 00:34:47.810 ⇒ 00:34:53.669 Uttam Kumaran: like 50 to 75% of our time me and Robert’s time.
209 00:34:54.124 ⇒ 00:35:20.559 Uttam Kumaran: and I don’t want this to be. Okay, yeah, we we cut our time to 25, and then I’m like on the beach. There are a lot of other things that we are not doing, that we I need to go spend my time doing. And Robert needs to go spend his time doing and this is really what you’ll see is we’re making really, really conscious investments into building out client pause and bringing on amazing project management, talent.
210 00:35:21.960 ⇒ 00:35:28.647 Uttam Kumaran: And I think on this area in particular, I’m gonna just take a moment, and I wanted to share
211 00:35:29.250 ⇒ 00:35:37.619 Uttam Kumaran: Just one sort of figma that I’ve been working on as just maybe an aside to this
212 00:35:38.890 ⇒ 00:35:41.710 Uttam Kumaran: So one of the things that I spent time doing this week.
213 00:35:43.630 ⇒ 00:35:46.759 Uttam Kumaran: One of the things I spent time doing this week is
214 00:35:47.423 ⇒ 00:35:54.466 Uttam Kumaran: taking a look at what our team structure is and and what it was. And I want to talk a little bit about
215 00:35:54.940 ⇒ 00:36:23.249 Uttam Kumaran: sort of where we started where we came from, but like also where we’re going, I spent a little bit of time working with a few people on how to structure amazing client teams and how to blow clients away by our efficiency organization and the effectiveness of of our recommendations. Right? Our tools are data and AI. But and there’s something we talked in the data team about about moving from like, okay, your dashboard is there towards like, you’re making money right? And
216 00:36:23.250 ⇒ 00:36:42.060 Uttam Kumaran: clients will tell us that they need a dashboard. But what do we know? They want to make more money, and so we are the, of course, the arbiters between what actually is our recommendation and how that gets implemented and our ability to prove our worth. And so I just wanted to share a couple of things. One, this was our team.
217 00:36:42.500 ⇒ 00:37:08.100 Uttam Kumaran: I don’t know. 3 weeks ago, 4 weeks ago. We had. Of course you know you. If if you were on the team about 4 weeks ago you should see your face on here. And this is our team now. And so we have added an amazing project management function. We have Robert joining in on the recruitment side. We have a wish, Kyle and Bo and demalade to assist on data teams.
218 00:37:08.505 ⇒ 00:37:22.690 Uttam Kumaran: And we also have 3 advisors. One, literally as of this morning, on the AI side we have Akash, Michael and Patrick, and then, of course, we have Hannah on marketing.
219 00:37:23.050 ⇒ 00:37:52.730 Uttam Kumaran: So we’ve we’ve added 11 folks in a in part time or full time capacity to get us to the next level. And you know I’ll share one other. I’ll share one other piece from a meeting I attended this week about where our company is heading in terms of size, but I just wanted to show as like, this is the investment we’re making in all of you, and trying to solve all the problems that we all know exist in the company. You know, and so
220 00:37:52.840 ⇒ 00:38:06.088 Uttam Kumaran: I don’t know. I want to make it painfully obvious that we are working towards that. It’s if you’ve ever if you’ve ever recruited, you know how incredibly hard it is to bring on 11 people in 4 weeks.
221 00:38:07.110 ⇒ 00:38:27.149 Uttam Kumaran: Hard is not like I I won’t even sugarcoat it like it basically took everything to make this a reality. We have, if for the folks that that aren’t new, you know our process, incredibly informal but incredibly genuine and also straight to the point about what we need, how we need it and how you can affect it.
222 00:38:27.654 ⇒ 00:38:40.070 Uttam Kumaran: And I want us to embrace that, but also the energy you got from talking to us initially and coming on board. We want that to cascade into the impacts that you guys are gonna make
223 00:38:40.473 ⇒ 00:38:52.880 Uttam Kumaran: but also there’s a lot of new faces. And so one of the things that you know, even today, we tried to do this breakout room exercise. I think we’ll try to get it for for Monday. Hopefully, is is ideally trying to get everyone to
224 00:38:53.050 ⇒ 00:39:03.036 Uttam Kumaran: feel like we’re a team. And so everyone can meet each other and sort of understand how we can help. And so I think for the operations team, that’s something significant for me to
225 00:39:03.660 ⇒ 00:39:15.767 Uttam Kumaran: to enable. And yeah, pious was the idea behind this concept of trying to pair people up and breakout rooms and sort of have everyone meet each other? So we’re working on things like that as well.
226 00:39:16.210 ⇒ 00:39:19.250 Uttam Kumaran: One other piece I wanted to share here.
227 00:39:19.560 ⇒ 00:39:33.432 Uttam Kumaran: I won’t give anyone motion sickness, but is this concept of the client? Pod? And this is something that I spent a few hours on yesterday talking to
228 00:39:34.510 ⇒ 00:39:52.090 Uttam Kumaran: 2 people that have run scrum teams. And for folks who aren’t aware of the concept of agile agile is a workflow methodology. Sorry I used bigger words to explain another word, but it’s basically the concept of getting things done reliably.
229 00:39:52.355 ⇒ 00:40:05.880 Uttam Kumaran: And so there are several frameworks to do that. It’s sort of just like, how do you run a team? And how do you get through a to do list? How do you create a to do this. How do you? How do you implement that? And so this is
230 00:40:05.940 ⇒ 00:40:09.380 Uttam Kumaran: the phase. This is the way we are going to architect.
231 00:40:10.940 ⇒ 00:40:31.551 Uttam Kumaran: our teams moving forward. And actually, I will say, and you know Robert and I spent a lot of time talking about this. We previously used this notion of engagement lead. We were pretty on track with like, there’s 1 more piece in addition to the project manager that needs to exist. And it’s this product owner concept. And so I was incredibly happy that there was a name for it. And
232 00:40:31.830 ⇒ 00:40:48.110 Uttam Kumaran: that this is all you need which makes my life really easy, because I can bet on this scaling for us to get to the next level. So, this is how we’re gonna architect, our teams moving forward. We have all the ingredients for to do this for
233 00:40:48.200 ⇒ 00:41:14.050 Uttam Kumaran: most of our existing teams. And for upcoming clients. We will be assigning those. But I also want to share something else. We will start to run our internal teams this way, too, marketing sales, operations, data platform AI will all run in the similar format. This is nothing. But when you wake up, what do we have to do? And why
234 00:41:14.380 ⇒ 00:41:22.220 Uttam Kumaran: everybody in the company has this problem. It’s not just our clients, right? It’s the operations team. It’s the marketing team. And so
235 00:41:22.460 ⇒ 00:41:44.641 Uttam Kumaran: to to unfairly give this opportunity just the folks and the clients. You know, we we’re gonna we’re gonna apply this everywhere, which just means things are gonna get a lot clearer. People are gonna be working across multiple teams. Every team is gonna have a project manager and a product owner, a lot of those for the internal folks, maybe internal but we’re gonna run with with this concept.
236 00:41:45.150 ⇒ 00:41:54.310 Uttam Kumaran: And so I think, kind of want to set up a couple of expectations. For this, and this will work itself into a document, but one is
237 00:41:54.600 ⇒ 00:42:21.400 Uttam Kumaran: as we send out sows. And I think, Robert, this is sort of what I heard from folks who are at Flux 7 is they actually when they sent out an sow they immediately start, started to almost say, Okay, what are the past playbooks that we ran? And automatically. What they did, which is kind of genius is they had epics and tickets templated, which is like this client, these 3 dashboards, this they we’re just already gonna create them.
238 00:42:21.520 ⇒ 00:42:32.630 Uttam Kumaran: We’re just gonna be like cool. They need 3, these 3 epics. So all the project manager does is have to like assign it and basically make sure that the the backlog is ready. And so everything is gonna get
239 00:42:32.630 ⇒ 00:42:53.310 Uttam Kumaran: process, you know, here. And so I’m actually really excited to have gotten the answers about this because it makes my life easier about how do i? 1? How do we go implement as a project management? Team? But also there’s a lot of great resources about like scrum alliance, other ways that each of our team members will try to enable about how you operate within this process
240 00:42:53.731 ⇒ 00:43:07.468 Uttam Kumaran: and sort of become the best team member. The other piece I want to mention is, this is not a hierarchy. This is like a horizontal layer, meaning even in the company. You know, I I showed
241 00:43:08.050 ⇒ 00:43:11.489 Uttam Kumaran: I showed this. I don’t really even see us
242 00:43:11.610 ⇒ 00:43:19.970 Uttam Kumaran: like I see us in parallel with everybody. Right? And maybe that’s a change I should have made. But we all have a job here, and it’s all
243 00:43:20.120 ⇒ 00:43:49.188 Uttam Kumaran: part of the larger brain force team. Right? There’s jobs I do around getting money in the door. Make sure we have money for the future. Legal all this stuff. Those are things that I have to take care of right. And similarly, everybody wakes up and has things that they have to take care of. So this relationship between the product owner. The development team and the project manager scrum master is collaborative. Each person knows something that the other doesn’t know
244 00:43:49.620 ⇒ 00:43:52.939 Uttam Kumaran: and we want to enable that I’ll pause there.
245 00:43:53.270 ⇒ 00:44:01.780 Uttam Kumaran: Any questions about scrum agile, any of these words. Why, we’re doing this, we shouldn’t do this.
246 00:44:03.980 ⇒ 00:44:06.220 Uttam Kumaran: I don’t know. Yeah, please.
247 00:44:07.380 ⇒ 00:44:08.470 Uttam Kumaran: Yeah. Pies.
248 00:44:09.180 ⇒ 00:44:12.579 Payas Parab: Could you just talk a little bit more about like kind of how you’re seeing
249 00:44:12.860 ⇒ 00:44:17.589 Payas Parab: the product owner versus the project manager I like. I feel like that is
250 00:44:17.710 ⇒ 00:44:31.939 Payas Parab: like, I’m not a very organized guy, so I like, I don’t even know what the the differences is on like those like, how do? How do you guys look at them? What’s the best way to look at them from some of the folks we’re bringing in that have project management expertise. I I just like, don’t fully get the the difference.
251 00:44:32.220 ⇒ 00:44:34.303 Uttam Kumaran: Yeah, and I will.
252 00:44:34.970 ⇒ 00:44:42.660 Uttam Kumaran: I will do one better by just trying to have something here that we can read alongside this.
253 00:44:42.860 ⇒ 00:44:44.548 Uttam Kumaran: I don’t want this to be.
254 00:44:46.540 ⇒ 00:44:49.920 Uttam Kumaran: I don’t want these splits necessarily hold on.
255 00:44:53.000 ⇒ 00:45:03.722 Uttam Kumaran: so the product owner is sort of how, if you think about Robert’s role on Eden or Robert’s role on Joby is really ideally, this is actually
256 00:45:04.290 ⇒ 00:45:13.619 Uttam Kumaran: someone who has the voice of the clients. And so again, I mentioned, we have product order, development team scrum master. The product owner is one
257 00:45:13.820 ⇒ 00:45:20.679 Uttam Kumaran: in order to manage what’s in the backlog. What’s coming next? The second piece is understanding. If the product works
258 00:45:21.040 ⇒ 00:45:39.670 Uttam Kumaran: and interacting with a stakeholder, we have some clients where actually, this person should be someone on the client side, right like urban stems. There is a woman on that team who is who basically should become the product owner. She is in the trenches with us. However, for for even
259 00:45:39.910 ⇒ 00:45:51.239 Uttam Kumaran: I don’t know, I don’t think there’s anybody on that side except for the Ceos that could do that role, and there’s no way they’re gonna do that for for joby, for example. Pies, I think I’m on could be that person
260 00:45:51.640 ⇒ 00:45:57.599 Uttam Kumaran: he’s available every time I call him. He seems to be super interested. From like a personal standpoint about our work.
261 00:45:57.950 ⇒ 00:46:05.169 Uttam Kumaran: He could be a good product owner for us to start to have him help us build a backlog even come to our daily stand ups
262 00:46:05.280 ⇒ 00:46:13.650 Uttam Kumaran: right? That’s the sort of way I see this. It’s lowering the barrier between us and the client. So ideally, the product owner really is. The
263 00:46:13.980 ⇒ 00:46:18.330 Uttam Kumaran: ideally is the client. But is someone with the voice of the client.
264 00:46:18.330 ⇒ 00:46:22.029 Payas Parab: So what if you’re thinking like voice voice of the client right like.
265 00:46:22.240 ⇒ 00:46:44.350 Payas Parab: where does the like? The handoff happen to project manager right like, I imagine, which the same way we have Deda Handoff issues right now, which we discussed today. Like, where is that like, hey? Like, I’m product owner, I’m trying to like voice what the client wants. I like really kind of understand this client what they need. But like, what do I then like? Hand off to, you know, like, what does that process look like to hand off to a project manager.
266 00:46:44.350 ⇒ 00:47:03.449 Uttam Kumaran: You’re totally right. In fact, that’s the problem we’re facing. And I wanted to do a before and after diagram of what I’m gonna show you next. But it would have taken. It’s gonna it’s gonna would have taken me like another 2 h of sitting in fig jam. But the problem we’re having now is, me and Robert are both the product, owner and project manager on all of our clients.
267 00:47:03.819 ⇒ 00:47:22.980 Uttam Kumaran: And you’re hitting at the point of why? This is difficult, because you have to balance. Not only the day to day of are there tasks for each engineer are they scoped properly? Is the is the acceptance criteria there and also delivering that and making sure it’s the right thing to work on for the client at the right time.
268 00:47:23.510 ⇒ 00:47:29.760 Uttam Kumaran: There is a reason why there’s some things in this business that I’m willing to challenge and be like we should do it. Our own flavor
269 00:47:30.010 ⇒ 00:47:41.920 Uttam Kumaran: scrum. And this concept of product owner project manager development team is a well thought out like, well, being process that is necessary because of this challenge.
270 00:47:42.347 ⇒ 00:47:53.450 Uttam Kumaran: Maybe actually like, I’ll call on a cautions. You may. You may see this on your side like, do you want to give us an example? You know, since we’re early and sort of adopting this. And in fact, I’ve
271 00:47:53.590 ⇒ 00:48:05.659 Uttam Kumaran: I’ve worked at some enterprises where this happens. But all this in my mind, the reason why I was so averse to do. This early on is, I’ve worked at enterprises where all this does is add more people to the problem and slow things down.
272 00:48:05.880 ⇒ 00:48:11.170 Uttam Kumaran: And you know that I’m allergic to that. So like I would love for you to talk about.
273 00:48:11.571 ⇒ 00:48:18.040 Uttam Kumaran: How you see this at Willow tree and sort, and maybe even you can answer Pius’s question as well in a different way.
274 00:48:18.040 ⇒ 00:48:30.679 Aakash Tandel: Sure. Yeah. So actually, we do this on all the projects that will tree. We call them triforces. So it’s 3 people who are kind of leading the project. So there’s always gonna be like an engineering
275 00:48:30.680 ⇒ 00:48:49.390 Aakash Tandel: component to this. So the engineering lead here it might be called scrum master. Then there’s a product. Yeah. Power Rangers. Then there’s a product manager who’s again calling. It’s basically quarterback for the day to day operations of the project and then the the product owner is
276 00:48:49.410 ⇒ 00:49:07.720 Aakash Tandel: in our case. It will treats normally on the client side, because they’re large enough companies where they have client stakeholders. Who are, you know, involved in hey? I have ownership over you know the the chat bot at this company or whatever. And that’s who that’s who’s that person there?
277 00:49:08.060 ⇒ 00:49:33.750 Aakash Tandel: product is usually less focused on the technical details. Also, they’re also in charge of, hey, how does this feature or thing generate revenue for the company? So it’s you know, how are we? How’s this e-commerce website actually selling stuff? How are our designers designing? You know, you know, things that are enticing to someone who’s just scrolling through and and trying to buy something. So they’re a little bit more removed from the technical stuff. But they still know the business
278 00:49:33.750 ⇒ 00:49:55.199 Aakash Tandel: requirements. And then again, the project manager is, gonna be more technical focus doing things more on a day to day basis. And then the engineering person, the lead engineer, or whatever is making sure that it’s like technically feasible technically implemented correctly, you know, making sure everything’s moving through. You know, all the ceremonies are happening in the sprint stuff like that. That’s kind of the breakdown that we see.
279 00:49:57.782 ⇒ 00:50:01.990 Demilade Agboola: So just to add up just to like clarify. So if there was like a dashboard
280 00:50:02.540 ⇒ 00:50:08.209 Demilade Agboola: that we’re trying to build the product owner will be someone who’s responsible for the like.
281 00:50:08.340 ⇒ 00:50:31.339 Demilade Agboola: The actual dashboard, the accuracy how it works on ensuring that like, it’s actually useful to the business. The project manager will be the one who takes like the feedback and tries to like implement a timeline to it, and like what we need to do to get to that point where we need to get to. And obviously the engineering team actions out. What they need to do is is that clear? Or did I miss something.
282 00:50:32.410 ⇒ 00:50:34.370 Aakash Tandel: That’s usually how I see it. Yep.
283 00:50:34.890 ⇒ 00:51:01.329 Aakash Tandel: and it it flexes, depending on the clients needs to right. So if if the client has, like the engineering person that’s you know, at the top that they want to, you know, have our team kind of run things through, or the meet their sprint or whatever that could be a case. And again, project, managers usually always going to be on our side because it’s unlikely that someone on their side is gonna be assigning you all tickets and and being able to you know, get a dashboard to completion. So like that.
284 00:51:02.740 ⇒ 00:51:08.089 Uttam Kumaran: Them a lot of how did you? How did you guys, how have you seen this run before and like, what do you think about this process?
285 00:51:09.530 ⇒ 00:51:12.690 Demilade Agboola: I mean to be honest, I think
286 00:51:12.990 ⇒ 00:51:20.390 Demilade Agboola: the product like when I’ve seen it done before. The product owner tends to be on the other team like on the like on the client side.
287 00:51:20.942 ⇒ 00:51:33.610 Demilade Agboola: And then we just kind of had like a project manager, engineer relationship, where we’re just like working towards the, you know, final goal that the product owner has, you know, given us
288 00:51:34.113 ⇒ 00:51:43.869 Demilade Agboola: but then we always had like just check ins with them, to be sure that we are still on track in terms of time as well as accuracy, and all of that, and just communicating whatever roadblocks we had.
289 00:51:48.420 ⇒ 00:51:54.480 Uttam Kumaran: Any questions from anyone on engineering or other teams about this
290 00:51:59.620 ⇒ 00:52:00.310 Uttam Kumaran: cool
291 00:52:01.351 ⇒ 00:52:23.859 Uttam Kumaran: I know a lot of words, a lot of like concepts. But one last thing I just wanted to share, and I’ll share my artistic capability here. Is sort of how this actually gets operated on. Of course we have all of us here. And really, this is the scope of what I’m talking about. And this is just our
292 00:52:23.990 ⇒ 00:52:26.360 Uttam Kumaran: clients and teams right now.
293 00:52:27.020 ⇒ 00:52:28.170 Uttam Kumaran: So
294 00:52:28.720 ⇒ 00:52:34.290 Uttam Kumaran: the one thing you’ll see is for every client, and I know you may see your face in several places, and we may not have
295 00:52:34.460 ⇒ 00:52:39.053 Uttam Kumaran: told you you’re being assigned. But, like stick with me in terms of the structure.
296 00:52:39.490 ⇒ 00:52:47.309 Uttam Kumaran: we have a product owner. We have an engineering team and we have project manager, and that’s what scales across every single one of our clients
297 00:52:48.060 ⇒ 00:52:53.720 Uttam Kumaran: on data and AI. But in addition, you should see this across the internal teams.
298 00:52:53.840 ⇒ 00:52:58.479 Uttam Kumaran: And I and I want to spend 1 min talking about AI platform and data platform.
299 00:52:59.213 ⇒ 00:53:03.230 Uttam Kumaran: The AI platform is really our internal
300 00:53:03.270 ⇒ 00:53:28.085 Uttam Kumaran: AI team, meaning the team where brain Forge is actually the customer. Right? How do we automate our business and use AI to improve each of the functions of our other teams. So for this team, the stakeholder is actually marketing operations and data platform. It could also be sales legal finance. Similarly, for data platform, this is how each of our engineers on the data side,
301 00:53:28.450 ⇒ 00:53:53.570 Uttam Kumaran: you know, actually go on to execute work every day. This is stuff around Cicd. This is stuff around linting. This is stuff about the Pr reviews. Them a lot that we talked about. This is everything around. How do we actually go watch that we’ve done Amazon for 3 clients. So the 4th time it should be easier, right? Like, that’s the stuff that this team is gonna work on. The reason I’m carving it out is because at the moment
302 00:53:53.780 ⇒ 00:53:59.580 Uttam Kumaran: we are sort of bucketing that work as part of the work for the clients, and that’s why it never happens.
303 00:54:00.125 ⇒ 00:54:06.990 Uttam Kumaran: You know, and the reason to carve it out and give it its own love is because these things need to happen for all these teams to benefit
304 00:54:07.230 ⇒ 00:54:35.807 Uttam Kumaran: at this moment. It’s the same folks, though you’ll see your name everywhere. We don’t have, you know. We only have the people we have, and so. But I did want to show this as a way to distinguish this and a few sticky notes on Stack Blitz. I think there’s an opportunity to bring someone in on the client as a product owner for Joby. I think a mom could do this if we we kind of like help them out and train them up, and that’ll get I mean Robert, smiling. But that dude that’ll get us out of that. So I don’t know. We’ll see
305 00:54:36.370 ⇒ 00:54:41.870 Uttam Kumaran: I think also you’ll see. My! You’ll see my face. What I was talking about it before and after is
306 00:54:41.930 ⇒ 00:55:08.179 Uttam Kumaran: before you would have seen me. And Robert’s face on most of these everywhere, and that’s why we are in our bind right now, and so I’m very, very happy to see my face in fewer places and ideally soon in, just like just the legal finance, or wherever I need to be that day. I I really don’t think I need to be on all these things today. So I’m very, very excited for this.
307 00:55:08.649 ⇒ 00:55:21.580 Uttam Kumaran: Again, please hit me with any questions. DM, me, if you don’t feel comfortable answering it, asking or getting any questions answered here. We’ll talk on Monday about assignments and stuff like that. But, like
308 00:55:22.040 ⇒ 00:55:38.447 Uttam Kumaran: again, I just want to share that we’re we’re making progress on this. I know I know we are. Am I like way over on time? Yeah, we’re I mean we’re already on at the hour. Let’s just move to Demos, Nico, and maybe I can just let you. Do you want to just take over?
309 00:55:39.080 ⇒ 00:55:41.300 Uttam Kumaran: I know some people may have a hard stop. But
310 00:55:41.696 ⇒ 00:55:45.700 Uttam Kumaran: maybe, Nico, if you want to facilitate Demos, I’ll you can go for it.
311 00:55:46.300 ⇒ 00:55:50.610 Nicolas Sucari: Yeah, of course, Payas, do you want to say something, Payas? You had your.
312 00:55:50.970 ⇒ 00:55:55.779 Payas Parab: I’ll hold it off. Just yeah. Don’t want to take away time from Demo.
313 00:55:55.780 ⇒ 00:56:05.299 Uttam Kumaran: We could leave it, for we could leave it for the end with questions. I’m happy to stay on. But yeah, sorry I didn’t want to. We have so much to cover. So I just wanted to. We could just jump to Demos. Probably.
314 00:56:06.550 ⇒ 00:56:13.850 Nicolas Sucari: Yeah, I think. Let me know if you’re seeing correctly the screen, the entire screen. That’s fine.
315 00:56:14.310 ⇒ 00:56:15.040 Uttam Kumaran: Yes.
316 00:56:15.040 ⇒ 00:56:40.069 Nicolas Sucari: So for for team Demos. We have a bunch of stuff that we did the design team came up with the media Kit, we shared a Google drive folder with some Logos notion banners or linkedin banners. Yeah, the A big B, so that we can start using in for some partners. And and yeah, giving these to anyone who’s who needs to create any piece of documentation we have our own
317 00:56:40.371 ⇒ 00:56:56.410 Nicolas Sucari: media kit. So yeah, I’m gonna then share this Google drive folder for everyone so that they you can have all of the Logos. This was work between Hannah and Ann, I don’t know if they are in the meeting. But yeah, shout out to them those really, really great Logos that we have
318 00:56:57.750 ⇒ 00:57:21.223 Nicolas Sucari: next up. Yeah. Well, Utam already talked about all of the organizational chart I created. Yeah, the same views here, so that we can all see. But yeah, we can share, then utam the the organizational chart, or place it, you know, in in somewhere, so that everyone can access and just have, like a quick view of which team is everyone part of so this is great. Well.
319 00:57:21.550 ⇒ 00:57:38.920 Uttam Kumaran: I think one thing on the brand kit. Maybe Hannah or Ann, do you want to talk about like the challenge behind this and explain to folks why this is hard. So again, like I’ve worked, I worked with designers, and I know a lot of work goes into this. So maybe if
320 00:57:39.030 ⇒ 00:57:42.470 Uttam Kumaran: if one of you wanna just explain why this is important.
321 00:57:45.000 ⇒ 00:57:49.819 Hannah Wang: I don’t know, and I feel like this was here before I joined, so sorry to.
322 00:57:49.820 ⇒ 00:57:51.509 Uttam Kumaran: Yeah, if you want to go ahead. Yeah.
323 00:57:55.410 ⇒ 00:58:01.980 Anne: Yeah. So for the ring for threading, it’s really important that we have it. So.
324 00:58:02.890 ⇒ 00:58:05.589 Anne: For example, in marketing materials.
325 00:58:06.757 ⇒ 00:58:14.730 Anne: We have like an ad or something in the digital world. So
326 00:58:14.880 ⇒ 00:58:21.160 Anne: would really be helpful if we only use the logo and the colors that we have here.
327 00:58:21.330 ⇒ 00:58:31.440 Anne: And I think last month we’re we’ve changed the the font style to Helvetica, new instead of liber
328 00:58:31.750 ⇒ 00:58:39.130 Anne: frankly, because Helvedican is more like a bold one. So
329 00:58:40.620 ⇒ 00:58:47.890 Anne: instead of the labor, frankly, and that’s kind of old. But yeah, I think that’s awesome.
330 00:58:48.480 ⇒ 00:59:02.240 Hannah Wang: Yeah, I think kind of adding on top of that. I mean, it’s not. It’s important, not just, for, like the Logos and the banners and all that stuff, but just like across all the designs that we have through all our platforms, I think just having like a consistent
331 00:59:02.670 ⇒ 00:59:23.110 Hannah Wang: branding and theme is important, so that people can actually recognize who we are. Just from a visual standpoint. So I think just having that down. And even in all our decks, and one pagers moving forward. I think we kind of put this styling onto those assets, too. So hopefully moving forward, everything will just be cohesive and pretty. So.
332 00:59:23.340 ⇒ 00:59:24.020 Hannah Wang: yeah.
333 00:59:27.090 ⇒ 00:59:28.410 Nicolas Sucari: Alright. Thank you.
334 00:59:29.178 ⇒ 00:59:38.109 Nicolas Sucari: Okay, I’m gonna jump off these ones. And yeah, then we have like this new CEO approach that. Ryan’s been working on. So, Ryan, if you wanna go ahead
335 00:59:38.440 ⇒ 00:59:40.379 Nicolas Sucari: and explain a little bit about this.
336 00:59:41.420 ⇒ 00:59:55.180 Ryan Brosas: So hey guys? So I put together like a comprehensive sheet. So basically on it on SEO, you should you kind of like going to the Google search, console. You need to do like
337 00:59:55.310 ⇒ 01:00:14.609 Ryan Brosas: a check on Sam Rush or other platform. So I made this shit to have, like a 1 like one source of truth. So we can see like, you know, you can have, like a 1 one platform that can that can you know, that can represent all the data from those sources.
338 01:00:14.770 ⇒ 01:00:41.250 Ryan Brosas: And yeah, I think, this is really helpful to us. On the content side it it also in the technical of like SEO. It can also be like, this is kind of like, what you call this you can see something like the con. What if the content is performing well? And if those contents if a content that we can, you know, do better on it.
339 01:00:41.530 ⇒ 01:00:49.839 Ryan Brosas: Yeah, I think this is I really work on this to make it, you know, to help others to see if if
340 01:00:50.060 ⇒ 01:00:55.400 Ryan Brosas: the content or in our, you know specifically on SEO. It’s
341 01:00:55.570 ⇒ 01:01:00.579 Ryan Brosas: are we doing well? Or is there like something that we can make it better?
342 01:01:01.183 ⇒ 01:01:02.575 Ryan Brosas: Yeah, I think.
343 01:01:03.520 ⇒ 01:01:11.149 Ryan Brosas: every insight on this sheet is really feeds. There have been 2 things, is more directly in technical fixes or in content
344 01:01:11.360 ⇒ 01:01:15.504 Ryan Brosas: side. So I think this this that’s that’s all on me.
345 01:01:16.920 ⇒ 01:01:19.120 Ryan Brosas: I think that’s clear.
346 01:01:21.680 ⇒ 01:01:41.300 Nicolas Sucari: Thanks, Ryan. If anyone has any question, just yeah, go ahead. Go through the chat. We can continue. But yeah, this is great. We have, like all of the analysis, the keyword performance, the traffic. And yeah, Ryan’s been working hard on setting up all of these so that we can track and measure all of these, and see how we are performing on on every keyword that we are using
347 01:01:42.350 ⇒ 01:02:02.250 Nicolas Sucari: next up. I don’t know if Sahana is still on, or Bo is here. But, guys, we’ve been working on Eden and creating some great dashboards on raw assaultv and profitability. I I can see here, you Bo, do you wanna go ahead and explain a little bit what the works has been for Eden.
348 01:02:05.430 ⇒ 01:02:12.140 Bo Yoon: Yeah. I mean, we have new dashboards that we deployed this week.
349 01:02:12.760 ⇒ 01:02:13.555 Bo Yoon: But
350 01:02:14.770 ⇒ 01:02:26.489 Bo Yoon: these are basically what the the executive team from Eden wanted us to to do. They wanted a profitability dashboard and also a marketing dashboard.
351 01:02:26.870 ⇒ 01:02:27.940 Bo Yoon: We
352 01:02:32.040 ⇒ 01:02:37.304 Bo Yoon: But we had some issues with the with the data models. But
353 01:02:38.180 ⇒ 01:02:44.160 Bo Yoon: guess this, this results for now. And yeah.
354 01:02:44.160 ⇒ 01:02:49.369 Uttam Kumaran: I guess. Bo! Do you want to talk about like what the what the goals for? These dashboards were.
355 01:02:50.460 ⇒ 01:02:51.439 Bo Yoon: The goals.
356 01:02:51.860 ⇒ 01:02:54.550 Uttam Kumaran: Like, what like? What does it solve for the business.
357 01:02:58.040 ⇒ 01:03:09.090 Bo Yoon: Well, the the I mean, I mean. The 1st task was to replicate what they had on the lucre studio. So those the 1st step that we were taking on. But
358 01:03:11.620 ⇒ 01:03:15.900 Bo Yoon: yeah, they just wanted to see how profitable each product was.
359 01:03:16.400 ⇒ 01:03:22.470 Bo Yoon: They also wanted to see the overall picture like the months over months. Revenue growth.
360 01:03:23.480 ⇒ 01:03:29.730 Bo Yoon: And yeah, those those were the 2 main things that they wanted to see.
361 01:03:33.140 ⇒ 01:03:33.750 Nicolas Sucari: Great.
362 01:03:33.970 ⇒ 01:03:51.350 Nicolas Sucari: Okay? Well, yeah, that’s what’s for Eden this. These are not like the full reports. Obviously, we can share that Bo for all of the team, so that they can take a look afterwards if they want. These are some just screenshots of what we came up with some of those metrics and graphs.
363 01:03:51.660 ⇒ 01:03:58.519 Nicolas Sucari: But moving forward. Yeah. So maybe Casey can share a little bit on what we’ve been doing for ABC involved.
364 01:04:00.330 ⇒ 01:04:00.650 Casie Aviles: Okay.
365 01:04:00.650 ⇒ 01:04:02.860 Nicolas Sucari: It’s Casey here. Yeah. Great.
366 01:04:04.271 ⇒ 01:04:10.710 Casie Aviles: Yeah. So basically to give you guys an idea on like the problem or that we’re trying to solve. So
367 01:04:11.647 ⇒ 01:04:15.060 Casie Aviles: current AI output. Evaluation can be very
368 01:04:15.724 ⇒ 01:04:19.599 Casie Aviles: vibes based or like anecdotal or right? So
369 01:04:20.080 ⇒ 01:04:28.770 Casie Aviles: and yeah, it’s also tough that, you know, AI is very non-deterministic, like answers can vary even when we ask the same questions. And
370 01:04:29.658 ⇒ 01:04:37.769 Casie Aviles: yeah, so many, many moving parts make it hard to track whether changes are, you know, actually improving the results. So
371 01:04:38.813 ⇒ 01:04:41.990 Casie Aviles: so we we did this evaluation. So
372 01:04:42.420 ⇒ 01:04:49.789 Casie Aviles: we were also kind of struggling for like choosing which tool to input, to use. But yeah, we settled with brain trust. So
373 01:04:50.100 ⇒ 01:05:00.170 Casie Aviles: it’s it. It lets us basically score the AI output against a golden output. So that’s that golden output is something that the clients would give us. So.
374 01:05:01.373 ⇒ 01:05:07.710 Casie Aviles: and yeah, and we can. You know, we can define metrics to measure the response quality more systematically, like
375 01:05:07.910 ⇒ 01:05:15.480 Casie Aviles: we could set up a similarity score like, and the quality so those are just some of the metrics we could use.
376 01:05:16.330 ⇒ 01:05:25.830 Casie Aviles: yeah. So I guess for the impact. So this this gives us numbers. So we could gauge the quality. And we’re more confident in the solutions we implement
377 01:05:26.890 ⇒ 01:05:32.970 Casie Aviles: also allow allows us to start measuring whether the changes we make to the implementation
378 01:05:33.220 ⇒ 01:05:37.400 Casie Aviles: actually improve the quality, and that we have the data to back it up.
379 01:05:37.850 ⇒ 01:05:47.510 Casie Aviles: So yeah, we’re still working on refining the the whole evaluation process, but moving forward. Yeah, we could start also having this with, you know all of our
380 01:05:47.690 ⇒ 01:05:49.819 Casie Aviles: even our internal AI agents.
381 01:05:50.721 ⇒ 01:05:53.460 Casie Aviles: Yeah, I guess that’s pretty much it.
382 01:05:56.570 ⇒ 01:05:58.529 Nicolas Sucari: Oh, yeah, great
383 01:05:59.030 ⇒ 01:06:04.470 Nicolas Sucari: and I think that’s it. Utam, you have the whisper flow. If you wanna share.
384 01:06:04.470 ⇒ 01:06:07.376 Uttam Kumaran: Oh, yeah. Well, I wanted to share one thing.
385 01:06:08.810 ⇒ 01:06:17.732 Uttam Kumaran: if we have. And I I would love to see if anyone else is as impressed by this thing as as I am. But let me go ahead and
386 01:06:18.560 ⇒ 01:06:22.549 Uttam Kumaran: let me go ahead and share this give me one second
387 01:06:24.470 ⇒ 01:06:44.559 Uttam Kumaran: so it’s this app called whisper flow. I have been using it all week, and it’s helped me out a lot. Basically, it’s like a very advanced speech to text, platform, so I’m gonna share my my whole screen. But it may be small for folks that are on
388 01:06:46.460 ⇒ 01:06:48.020 Uttam Kumaran: that are on
389 01:06:48.440 ⇒ 01:06:54.869 Uttam Kumaran: one monitor. But just bear with me. So I have like our. I have like a new note here.
390 01:06:56.380 ⇒ 01:07:08.130 Uttam Kumaran: So what I can do is at the bottom. Here on my screen. You see this little guy, this is part of the whisper flow, product. And what I can actually do is, I have a hotkey here that I can click and say.
391 01:07:08.729 ⇒ 01:07:14.600 Uttam Kumaran: I can basically say, today, I wanted to talk about the whisper flow product and how cool it is.
392 01:07:14.730 ⇒ 01:07:16.549 Uttam Kumaran: and I can press it again.
393 01:07:18.370 ⇒ 01:07:21.600 Uttam Kumaran: and it’ll automatically write it in.
394 01:07:21.810 ⇒ 01:07:27.999 Uttam Kumaran: So the benefit here, is that you can also do this from the bottom here, where I can just go ahead and click.
395 01:07:28.110 ⇒ 01:07:38.380 Uttam Kumaran: and if I and wherever your cursor is, it’ll output. So, for example, if I I wanted to send a message to Amber, and I wanted to type out like 5 things. And I’m not gonna
396 01:07:38.540 ⇒ 01:07:52.512 Uttam Kumaran: articulating in words really easily. I want to use AI to do that. And so today, I’m gonna I wanna have 3 bullet points with 3 different items around something related to ABC. And I can go ahead and just hit. Stop here and you’ll see it
397 01:07:53.280 ⇒ 01:07:58.819 Uttam Kumaran: You’ll see it paste in very simple concept.
398 01:07:59.520 ⇒ 01:08:03.780 Uttam Kumaran: but very impressive to use an email to use in slack
399 01:08:03.960 ⇒ 01:08:07.940 Uttam Kumaran: anytime. You could probably use it for imessage whatever.
400 01:08:08.419 ⇒ 01:08:12.829 Uttam Kumaran: It’s if you just Google for Whisper flow, I’ll send a link. WISP. R.
401 01:08:13.020 ⇒ 01:08:15.360 Uttam Kumaran: It’s been very helpful for me this week.
402 01:08:15.480 ⇒ 01:08:25.951 Uttam Kumaran: I’m gonna try to share more AI stuff that I’m using that’s actually working for me because I use everything, and a lot of them don’t work really well. But this is one that’s quite impressive. This week.
403 01:08:26.229 ⇒ 01:08:32.779 Nicolas Sucari: Hey? Question here, are you using this to replace a little bit of granola, or we are not using this for meetings.
404 01:08:33.069 ⇒ 01:08:39.559 Uttam Kumaran: I’m not using this. I’m purely using this from. I have something in my brain. It’s gonna take me too long to type it out.
405 01:08:39.779 ⇒ 01:08:41.119 Uttam Kumaran: I’m just gonna say it.
406 01:08:43.640 ⇒ 01:08:44.270 Nicolas Sucari: Okay.
407 01:08:45.260 ⇒ 01:08:49.200 Luke Daque: Does it wreck? I like a type, word for word. What you say.
408 01:08:49.200 ⇒ 01:08:49.720 Uttam Kumaran: Yes.
409 01:08:49.729 ⇒ 01:08:51.839 Luke Daque: Like it does. It doesn’t summarize it, or something.
410 01:08:51.840 ⇒ 01:08:52.529 Uttam Kumaran: No.
411 01:08:53.290 ⇒ 01:08:53.880 Luke Daque: Cool.
412 01:08:54.100 ⇒ 01:09:03.709 Uttam Kumaran: You can do things like I’m not really good at it. But you can say new bullet point, new bullet, new bullet point, and it’ll go do those things. You can say format, whatever.
413 01:09:03.850 ⇒ 01:09:09.280 Uttam Kumaran: But yeah. And I’ve been using it for free like, it’s great.
414 01:09:11.260 ⇒ 01:09:13.649 Nicolas Sucari: Cool. That’s the AI tip of the week.
415 01:09:16.760 ⇒ 01:09:18.140 Nicolas Sucari: Yeah. Great
416 01:09:18.620 ⇒ 01:09:27.390 Nicolas Sucari: cool. I don’t think we have anything else. Yeah, thank you very much, guys for everyone joining welcome to the new team. I think.
417 01:09:27.819 ⇒ 01:09:34.409 Nicolas Sucari: yeah, yeah, I think we’re all excited to keep growing as we are growing the past few weeks, right?
418 01:09:34.960 ⇒ 01:09:42.866 Uttam Kumaran: Yeah, and any other questions. I will start a thread in slack with any questions about what we are. What we talked about today. Please hit me or DM, me,
419 01:09:43.350 ⇒ 01:09:44.740 Uttam Kumaran: we’ll have to keep talking.
420 01:09:46.850 ⇒ 01:09:49.310 Uttam Kumaran: Okay, thanks. Everyone.
421 01:09:50.100 ⇒ 01:09:50.449 Mariane Cequina: Thank you.
422 01:09:50.450 ⇒ 01:09:50.960 Mariane Cequina: Thanks. Guys.
423 01:09:50.960 ⇒ 01:09:52.600 Anne: Thanks. Everyone.
424 01:09:52.600 ⇒ 01:09:53.120 Steven Kootz: See ya.
425 01:09:53.120 ⇒ 01:09:53.810 Luke Daque: Bye.