Meeting Title: Walkthrough-Shipping-Process Date: 2024-08-16 Meeting participants: Chuck Gross, Nicolas Sucari, Uttam Kumaran
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1 00:04:39.040 ⇒ 00:04:39.940 Nicolas Sucari: Hi! Chuck!
2 00:04:40.280 ⇒ 00:04:41.559 Chuck Gross: Hey! How are you?
3 00:04:42.600 ⇒ 00:04:45.650 Nicolas Sucari: Doing good. How are you? How’s your Friday going.
4 00:04:45.970 ⇒ 00:04:47.990 Chuck Gross: Doing good, hanging in there.
5 00:04:48.790 ⇒ 00:04:51.360 Nicolas Sucari: Yeah, just a couple more hours.
6 00:04:51.460 ⇒ 00:04:52.670 Nicolas Sucari: or the weekend.
7 00:04:53.260 ⇒ 00:04:54.280 Chuck Gross: Thank God!
8 00:04:55.130 ⇒ 00:04:57.220 Nicolas Sucari: Yeah. It’s been a busy week. There.
9 00:04:57.420 ⇒ 00:04:58.280 Chuck Gross: Yeah.
10 00:05:00.020 ⇒ 00:05:00.760 Nicolas Sucari: Nice.
11 00:05:01.290 ⇒ 00:05:12.409 Nicolas Sucari: Okay, Jack, as I said yesterday. I would love to have like a walkthrough on like when you receive an order like, what’s your entire process if you can show me
12 00:05:12.965 ⇒ 00:05:20.250 Nicolas Sucari: which tools you use for checking statuses for checking. Where is the order ship from?
13 00:05:20.660 ⇒ 00:05:30.890 Nicolas Sucari: I don’t know the wise tool that you need has anything that you can show me to guide me through. Your process would be great.
14 00:05:30.890 ⇒ 00:05:33.570 Chuck Gross: Alright. Yeah, let me
15 00:05:35.130 ⇒ 00:05:37.609 Chuck Gross: share my screen
16 00:05:37.690 ⇒ 00:05:39.020 Chuck Gross: share.
17 00:05:39.440 ⇒ 00:05:40.890 Chuck Gross: There we go.
18 00:05:41.410 ⇒ 00:05:46.289 Chuck Gross: Yeah. And I gotta move this thing. There we go. So
19 00:05:52.010 ⇒ 00:05:56.419 Chuck Gross: so the 1st thing I do is I go into ship station, which is everything here.
20 00:05:57.300 ⇒ 00:05:58.030 Nicolas Sucari: Yeah.
21 00:05:58.030 ⇒ 00:06:00.579 Chuck Gross: Update reload. So so.
22 00:06:00.610 ⇒ 00:06:04.579 Chuck Gross: for the following is a rack and broke one like the middle
23 00:06:05.070 ⇒ 00:06:10.899 Chuck Gross: pieces broke alright. So we didn’t really. Nothing’s really fucked us told you I’m on site. We’ll fix it after all. Right?
24 00:06:13.210 ⇒ 00:06:17.530 Chuck Gross: Alright. So this is everything that’s come in since like this afternoon.
25 00:06:18.310 ⇒ 00:06:19.030 Nicolas Sucari: Okay.
26 00:06:19.611 ⇒ 00:06:23.659 Chuck Gross: I’m gonna sort it by skew. So it has everything listed by skew.
27 00:06:24.140 ⇒ 00:06:28.510 Chuck Gross: So currently, anything with a yellow.
28 00:06:29.320 ⇒ 00:06:29.920 Nicolas Sucari: Yeah.
29 00:06:30.691 ⇒ 00:06:35.510 Chuck Gross: Tag here. These are shipments that are at the Eunice.
30 00:06:36.790 ⇒ 00:06:40.609 Chuck Gross: So these pull from the shopify tags
31 00:06:40.760 ⇒ 00:06:49.059 Chuck Gross: which we’re gonna work. We’re gonna work on changing those tags to match all the new distribution sites.
32 00:06:49.520 ⇒ 00:06:53.879 Chuck Gross: So because this is still set up with just Jacksonville. So it’s a little.
33 00:06:54.570 ⇒ 00:06:58.240 Chuck Gross: you know, the interim period. I kind of have to go in here and check. So
34 00:07:00.020 ⇒ 00:07:05.670 Chuck Gross: I just make sure that these orders are shipping out of units like this is a Georgia order. So it’s fine.
35 00:07:05.680 ⇒ 00:07:08.580 Chuck Gross: This is a Florida order. It’s fine.
36 00:07:08.960 ⇒ 00:07:15.949 Chuck Gross: So since I don’t have to ship these orders, I just simply I cancel them on ship station which cancels the label.
37 00:07:15.960 ⇒ 00:07:18.249 Chuck Gross: and they get fulfilled through Unis.
38 00:07:19.300 ⇒ 00:07:21.580 Chuck Gross: Once we get, once we get.
39 00:07:21.580 ⇒ 00:07:22.390 Nicolas Sucari: They are.
40 00:07:22.390 ⇒ 00:07:22.909 Chuck Gross: I’m sorry.
41 00:07:22.910 ⇒ 00:07:23.520 Nicolas Sucari: Yeah.
42 00:07:23.650 ⇒ 00:07:29.239 Nicolas Sucari: no, yeah. They are getting fulfilled from by unit, from the Jacksonville warehouse that we have there.
43 00:07:29.240 ⇒ 00:07:29.650 Chuck Gross: Correct.
44 00:07:29.650 ⇒ 00:07:33.560 Nicolas Sucari: Those ones are always tagged as Jacksonville, for now, right.
45 00:07:33.560 ⇒ 00:07:37.420 Chuck Gross: Correct. Yeah. So those those get fulfilled out of Jacksonville.
46 00:07:38.410 ⇒ 00:07:39.070 Nicolas Sucari: Perfect.
47 00:07:39.070 ⇒ 00:07:42.770 Chuck Gross: So then, like we’ve had. So so if you if you look at this order.
48 00:07:43.200 ⇒ 00:07:44.660 Chuck Gross: this one right here.
49 00:07:44.900 ⇒ 00:07:48.989 Chuck Gross: this one is is of Florida. It’s actually from Jacksonville.
50 00:07:49.270 ⇒ 00:07:52.400 Chuck Gross: But see how it has the the 9 digit zip code.
51 00:07:52.620 ⇒ 00:07:54.600 Chuck Gross: and we had the problem with the 9 digit
52 00:07:54.610 ⇒ 00:07:56.390 Chuck Gross: the zip codes. There’s no tag.
53 00:07:56.840 ⇒ 00:07:57.999 Uttam Kumaran: Hey, guys, yeah.
54 00:07:58.220 ⇒ 00:08:10.240 Chuck Gross: So once we fix the tagging issue with going by State versus Zip code, it’ll be a little smoother here, but this one is gonna also fulfill out of Unis.
55 00:08:10.870 ⇒ 00:08:14.600 Chuck Gross: So I don’t. I don’t need to fulfill it. So I’m just
56 00:08:14.620 ⇒ 00:08:17.790 Chuck Gross: gonna cancel the label. And then they they fulfilled.
57 00:08:18.300 ⇒ 00:08:24.560 Nicolas Sucari: Okay and and Unix is receiving the same order. And how do they know that they need to fulfill them? I’m not you.
58 00:08:24.560 ⇒ 00:08:30.170 Chuck Gross: They fulfill every single order they get. They don’t. They don’t think they if they get the order, they yeah.
59 00:08:30.720 ⇒ 00:08:31.360 Nicolas Sucari: Okay.
60 00:08:33.669 ⇒ 00:08:37.339 Chuck Gross: So the only other one is like, see, we have this order.
61 00:08:38.949 ⇒ 00:08:50.289 Chuck Gross: This is a 65. Actually, this order. They have this unit in stock. So this is a unit shipment in Florida. This order will also ship directly through Eunice. So that’s not a problem.
62 00:08:50.549 ⇒ 00:09:00.929 Chuck Gross: So same thing. I get rid of that cancel it that’s gone. So these are. This is all the the other pending orders that I ship out of Yapang. So
63 00:09:01.649 ⇒ 00:09:09.899 Chuck Gross: you know, if, if like, I’ll I’ll ship these. So I just everything’s pre preset already. So you know, it has all the skew, the dimensions, the weights, and everything.
64 00:09:10.389 ⇒ 00:09:14.519 Chuck Gross: So I simply just select a skew. I can select all the skews if I want.
65 00:09:14.889 ⇒ 00:09:17.729 Chuck Gross: I just click print, it’s already set.
66 00:09:20.309 ⇒ 00:09:22.679 Chuck Gross: and then it’s just going to generate the labels.
67 00:09:25.659 ⇒ 00:09:26.459 Chuck Gross: Hmm!
68 00:09:27.209 ⇒ 00:09:28.479 Chuck Gross: And then I
69 00:09:28.699 ⇒ 00:09:34.219 Chuck Gross: I just print them out, and they’re printing out now. So now I ship those.
70 00:09:35.200 ⇒ 00:09:36.140 Nicolas Sucari: Excellent.
71 00:09:39.340 ⇒ 00:09:40.937 Nicolas Sucari: hey, you, Tom?
72 00:09:41.980 ⇒ 00:09:49.090 Nicolas Sucari: Another question. Chuck. What if one of these orders is from California, for example?
73 00:09:50.400 ⇒ 00:09:59.119 Nicolas Sucari: How did you, how do you need to like let Eunice know? For now I mean, I know it’s gonna be automatically because of this zip code, right? And.
74 00:09:59.120 ⇒ 00:10:02.790 Chuck Gross: Yeah, it’s all automatic. So the order, the order will go in the shopify.
75 00:10:03.070 ⇒ 00:10:10.089 Chuck Gross: and the minute the minute the order goes into shopify, shopify sends the order directly to Eunice.
76 00:10:10.170 ⇒ 00:10:14.640 Chuck Gross: based on, based on the the program that they wrote.
77 00:10:15.340 ⇒ 00:10:18.379 Chuck Gross: And then the Zip, the you know, the Zip code file that we set up with them.
78 00:10:19.050 ⇒ 00:10:25.519 Chuck Gross: So those skews in shopify are set up with using the Unis software that they made.
79 00:10:26.840 ⇒ 00:10:37.409 Chuck Gross: So those skews know, if you know, if argument’s sake, the order comes in for California, the order gets shipped to Eunice, and then Eunice decides where it ships from. That’s on their ends.
80 00:10:38.640 ⇒ 00:10:39.330 Nicolas Sucari: Okay.
81 00:10:42.220 ⇒ 00:10:46.480 Nicolas Sucari: okay, yeah. Last word from Justine was that they
82 00:10:46.840 ⇒ 00:10:51.469 Nicolas Sucari: have a new file with that zip codes.
83 00:10:51.815 ⇒ 00:10:56.040 Nicolas Sucari: Corrected. So we need to see if there is a new order from
84 00:10:56.160 ⇒ 00:11:00.459 Nicolas Sucari: California or somewhere that should be shipping from there.
85 00:11:00.460 ⇒ 00:11:07.910 Chuck Gross: We got one last night. It’s it. I already talked to the lady from California we got one last night. They got the order. It’s all fine. They’re shipping it out today.
86 00:11:08.640 ⇒ 00:11:10.780 Nicolas Sucari: Okay. Great. Great. That’s good.
87 00:11:10.780 ⇒ 00:11:15.270 Chuck Gross: So that that means that, yeah. So that means all the new, all the new zip codes are set up.
88 00:11:15.590 ⇒ 00:11:22.209 Chuck Gross: So if the order comes in for a Texas Zip code. The Dallas location, whatever the hell it’s called will ship it.
89 00:11:22.220 ⇒ 00:11:25.399 Chuck Gross: and so on and so forth. So that’s all set up now.
90 00:11:25.400 ⇒ 00:11:27.680 Uttam Kumaran: So the Texas one’s also online.
91 00:11:27.680 ⇒ 00:11:28.230 Chuck Gross: Yes.
92 00:11:28.230 ⇒ 00:11:28.810 Nicolas Sucari: Yeah.
93 00:11:30.410 ⇒ 00:11:32.690 Nicolas Sucari: Amazing. Yeah. Okay. Great.
94 00:11:32.980 ⇒ 00:11:44.540 Chuck Gross: All we all we have to really do on my side would just be to update the tags and shopify. So then we carry those tags over to Ship station, so I don’t double ship anything.
95 00:11:47.170 ⇒ 00:11:49.730 Chuck Gross: because, as you see, the order still come across to me.
96 00:11:49.730 ⇒ 00:11:51.070 Uttam Kumaran: Yes. Yeah. Yeah.
97 00:11:51.070 ⇒ 00:11:57.450 Chuck Gross: So. And yeah, so I mean, I I it’s only those couple of skews. So I I don’t. You know. It’s not a big deal, checking them for a few more days.
98 00:11:57.700 ⇒ 00:12:15.109 Uttam Kumaran: Yeah, no, I want to get that done this weekend. Now that I know both are online, cause I kind of like, just didn’t know when it was gonna happen. So basically, we’re gonna catch all of the 9 digit zip codes and then basically make sure that they’re all getting shipped. I think on Monday or Tuesday we can meet to just make sure that
99 00:12:15.240 ⇒ 00:12:19.010 Uttam Kumaran: those are happening, and then we can then turn it off on your end. Chuck.
100 00:12:19.140 ⇒ 00:12:20.710 Chuck Gross: Okay. Yup, no. Problem.
101 00:12:20.940 ⇒ 00:12:30.610 Uttam Kumaran: Okay, cool. I think I mean, I’m glad that they’re online. So I know we’re gonna see some dupes for now. But ideally, if you can catch them just for a little bit longer, and then we should be okay.
102 00:12:30.610 ⇒ 00:12:34.880 Chuck Gross: Yeah, I’m gonna I’m gonna keep checking them until I know it’s a hundred percent. So.
103 00:12:35.510 ⇒ 00:12:36.170 Uttam Kumaran: Okay.
104 00:12:37.460 ⇒ 00:12:42.580 Nicolas Sucari: Great. Yeah, but great news to know that we are already shipping from the other warehouse.
105 00:12:42.580 ⇒ 00:12:47.200 Uttam Kumaran: And Nico, you got you you do! You have access to wise Nico, or like, do you? Do we need that.
106 00:12:47.200 ⇒ 00:12:47.970 Nicolas Sucari: No.
107 00:12:48.230 ⇒ 00:12:56.260 Nicolas Sucari: I don’t have access to wise. I don’t know if we need that, but it would be great to understand if we can. I don’t know getting. Get in there and try to see.
108 00:12:56.260 ⇒ 00:12:58.930 Uttam Kumaran: Can we get access that chuck that way? We can.
109 00:12:59.210 ⇒ 00:12:59.820 Chuck Gross: Yeah, I mean, I.
110 00:12:59.820 ⇒ 00:13:00.550 Uttam Kumaran: Todd.
111 00:13:00.550 ⇒ 00:13:05.849 Chuck Gross: Oh, this is this is what it is, I mean. I guess I could probably just give you the my login. I don’t really go on here at all, but.
112 00:13:05.850 ⇒ 00:13:07.339 Uttam Kumaran: Yeah, if you want to give us your.
113 00:13:07.340 ⇒ 00:13:07.840 Chuck Gross: Yeah.
114 00:13:07.840 ⇒ 00:13:12.530 Uttam Kumaran: Or put in the zoom chat. And Nico, do you want if you want to just save it to one password?
115 00:13:12.760 ⇒ 00:13:13.750 Uttam Kumaran: Yeah. So.
116 00:13:13.750 ⇒ 00:13:17.180 Chuck Gross: So I mean, the only thing that I ever really check on here are the outbounds.
117 00:13:17.730 ⇒ 00:13:21.249 Chuck Gross: So like, if you type in like like this is.
118 00:13:21.380 ⇒ 00:13:29.430 Chuck Gross: that’s that’s the old George. It’s like, if you look at like, yeah, that’s that’s California. So that’s the order that came into California today.
119 00:13:29.880 ⇒ 00:13:35.610 Chuck Gross: The 8, 4, 2, 4, 1, and I don’t think they shipped it yet.
120 00:13:36.320 ⇒ 00:13:40.580 Chuck Gross: It’ll have a it’ll have a yeah, there’ll there’ll be a tracking number down here. Oh, maybe they did.
121 00:13:42.640 ⇒ 00:13:47.078 Chuck Gross: No, they didn’t. They didn’t ship it yet. But if you look at like we go to
122 00:13:53.580 ⇒ 00:14:02.399 Chuck Gross: depends on what this stuff is like this, that’s a heater. So they they use different terms, like planned as a heater. You know, they’re they’re working on scheduling the shipments
123 00:14:03.020 ⇒ 00:14:07.460 Chuck Gross: ship. This is probably a regular pump. Yeah, like, drop ship water. That’s a pump.
124 00:14:07.760 ⇒ 00:14:09.720 Chuck Gross: So that on here.
125 00:14:09.860 ⇒ 00:14:21.089 Chuck Gross: that’s the ups tracking number. So that tracking number goes back to shopify and then shopify will notice. Send the notice to the customer. So the customer knows that’s the tracking number.
126 00:14:22.890 ⇒ 00:14:23.710 Nicolas Sucari: Okay.
127 00:14:23.710 ⇒ 00:14:31.100 Chuck Gross: But I mean, it’s really just information in here. It’s I thought, I’ll send you guys the password. You can. You poke around in here, too?
128 00:14:31.720 ⇒ 00:14:34.250 Uttam Kumaran: It’s just. It’s just a Ca, we won’t make any changes. We just.
129 00:14:34.250 ⇒ 00:14:35.110 Chuck Gross: Yeah.
130 00:14:35.110 ⇒ 00:14:35.570 Uttam Kumaran: The data.
131 00:14:35.570 ⇒ 00:14:41.539 Chuck Gross: Nothing. Yeah. The other thing was like, you know, it has a inventory. Look up, Nope, not like that, though.
132 00:14:41.960 ⇒ 00:14:48.709 Uttam Kumaran: Cause. We’re also bringing in the wise data like they have an integration. So this will be like our source of truth when we verify that.
133 00:14:49.440 ⇒ 00:14:52.609 Chuck Gross: Yeah, like this. This just has. You know what they have in stock as well.
134 00:14:54.410 ⇒ 00:14:55.490 Chuck Gross: which we have.
135 00:14:55.660 ⇒ 00:15:02.410 Chuck Gross: We have in other places, too, but it’s good to have. So yeah, I’ll send you guys that this login. So then you can, you can go around in here. That’s fine.
136 00:15:03.150 ⇒ 00:15:03.810 Uttam Kumaran: Okay.
137 00:15:04.540 ⇒ 00:15:05.130 Nicolas Sucari: Right?
138 00:15:10.620 ⇒ 00:15:12.209 Nicolas Sucari: Great. Okay, so
139 00:15:12.490 ⇒ 00:15:13.540 Nicolas Sucari: how’s it going?
140 00:15:13.910 ⇒ 00:15:21.529 Nicolas Sucari: No, no. I was just trying to understand a little bit about this process. So this is great, great understanding. Now, I can
141 00:15:21.650 ⇒ 00:15:24.419 Nicolas Sucari: like picture a little bit more broadly
142 00:15:24.470 ⇒ 00:15:39.869 Nicolas Sucari: of the process. No, yeah. My my question was, gonna be if we had like a new orders from that’s gonna be shipped from California or Texas warehouse, and we already had one from California. So that’s great. We know that the Zip code
143 00:15:40.315 ⇒ 00:15:54.100 Nicolas Sucari: file that Justine loaded yesterday, I think is working. And yeah, we don’t. I don’t have like any other update right now. I don’t know, Chuck, if you had any other question.
144 00:15:55.391 ⇒ 00:16:02.920 Chuck Gross: No, no, not right now. Once, just once we get the the tagging updated, it’s pretty much all set, that’s it. It’s all I got.
145 00:16:03.790 ⇒ 00:16:16.160 Nicolas Sucari: Yeah. And then my idea is to start like working on improving the dashboards in real that we have so that you can get like more information on everything. If there is anything of
146 00:16:16.190 ⇒ 00:16:27.169 Nicolas Sucari: I you would like to see in a quick dashboard. You just let know how shipping stuff is going. Let me know, and I can try to work on measures, different dimensions, and see. How can we?
147 00:16:27.681 ⇒ 00:16:30.150 Nicolas Sucari: Yeah, deliver that report to you.
148 00:16:30.650 ⇒ 00:16:32.219 Chuck Gross: Yeah, alright awesome. That sounds good.
149 00:16:34.350 ⇒ 00:16:35.000 Chuck Gross: Perfect.
150 00:16:35.000 ⇒ 00:16:38.210 Nicolas Sucari: Yeah. Well done. Do you have anything else.
151 00:16:38.600 ⇒ 00:16:44.780 Uttam Kumaran: No, that’s it. Yeah, Chuck, did you want to send us the password and your email to this? And then the site as well.
152 00:16:45.340 ⇒ 00:16:52.895 Chuck Gross: Yeah, yeah, I’m gonna send it to you guys. As soon as we get off the actual. I I can just stop sharing my screen, and then I had to look up the password. I don’t know what the password is.
153 00:16:55.090 ⇒ 00:16:55.780 Uttam Kumaran: And then we’ll keep it.
154 00:16:55.780 ⇒ 00:16:56.259 Nicolas Sucari: Do you want.
155 00:16:56.260 ⇒ 00:16:58.280 Uttam Kumaran: And and then, yeah, we can.
156 00:16:58.420 ⇒ 00:16:59.440 Uttam Kumaran: That’d be great.
157 00:16:59.440 ⇒ 00:17:00.049 Chuck Gross: There it is!
158 00:17:00.050 ⇒ 00:17:04.320 Nicolas Sucari: Yeah, send it through slack to me if you want track, and I can. Yeah.
159 00:17:04.589 ⇒ 00:17:05.420 Nicolas Sucari: perfect.
160 00:17:05.829 ⇒ 00:17:10.189 Chuck Gross: Oh, that’s easy enough. Yep, coming in hot right now.
161 00:17:11.759 ⇒ 00:17:14.069 Chuck Gross: B. Chuck.
162 00:17:14.159 ⇒ 00:17:16.039 Chuck Gross: pbt slam.
163 00:17:18.109 ⇒ 00:17:21.959 Chuck Gross: Ask gross fucking password
164 00:17:30.369 ⇒ 00:17:31.119 Chuck Gross: just
165 00:17:31.479 ⇒ 00:17:33.279 Chuck Gross: dex
166 00:17:34.069 ⇒ 00:17:35.819 Chuck Gross: 3. Oh.
167 00:17:36.599 ⇒ 00:17:37.369 Chuck Gross: dot com
168 00:17:37.869 ⇒ 00:17:39.459 Chuck Gross: alright, I’ll send it to you.
169 00:17:40.460 ⇒ 00:17:41.750 Nicolas Sucari: Yep, perfect.
170 00:17:41.960 ⇒ 00:17:43.130 Nicolas Sucari: Thank you. Chuck.
171 00:17:43.420 ⇒ 00:17:44.130 Chuck Gross: Got it. We.
172 00:17:44.130 ⇒ 00:17:44.830 Nicolas Sucari: Okay.
173 00:17:44.830 ⇒ 00:17:47.050 Chuck Gross: Alright sounds good. Have a nice weekend.
174 00:17:47.210 ⇒ 00:17:47.710 Uttam Kumaran: Thanks guys.
175 00:17:47.710 ⇒ 00:17:48.600 Nicolas Sucari: You too.
176 00:17:48.600 ⇒ 00:17:49.770 Chuck Gross: Bye, bye.