Meeting Title: Rimo | Bask Feature Mapping Date: 2025-10-08 Meeting participants: Awaish Kumar, Surfield Thomas, Jr., Ryon
WEBVTT
1 00:03:04.480 ⇒ 00:03:05.430 Surfield Thomas, Jr.: 18.
2 00:03:06.540 ⇒ 00:03:10.690 Surfield Thomas, Jr.: I got a little bit of time before my next meeting, so I’ll be watching just from the sidelines.
3 00:03:11.980 ⇒ 00:03:16.230 Awaish Kumar: Yeah, nobody has joined yet for me then.
4 00:03:58.400 ⇒ 00:03:59.370 Awaish Kumar: Hello.
5 00:03:59.370 ⇒ 00:04:01.519 Ryon: Code Red. Can you guys hear me?
6 00:04:01.950 ⇒ 00:04:02.870 Awaish Kumar: Yes.
7 00:04:03.510 ⇒ 00:04:04.459 Ryon: Cool, cool, cool.
8 00:04:05.110 ⇒ 00:04:07.889 Ryon: So you guys need to look at Basque features, yes?
9 00:04:08.200 ⇒ 00:04:12.670 Awaish Kumar: Yeah, so basically, Serv wanted to see, like, how…
10 00:04:12.970 ⇒ 00:04:17.720 Awaish Kumar: different features which are available in the remote, they map to BOSC, basically.
11 00:04:17.850 ⇒ 00:04:18.620 Ryon: Okay.
12 00:04:18.980 ⇒ 00:04:19.750 Awaish Kumar: Yep.
13 00:04:21.660 ⇒ 00:04:27.649 Awaish Kumar: to assess that, it matches exactly with the ADN’s requirements.
14 00:04:28.250 ⇒ 00:04:30.210 Ryon: Okay, yeah, yeah. Excellent.
15 00:04:31.230 ⇒ 00:04:32.760 Ryon: What features specifically?
16 00:04:34.060 ⇒ 00:04:38.449 Awaish Kumar: Yeah, like, all the critical features that you use at Basque, like, with
17 00:04:38.610 ⇒ 00:04:43.439 Awaish Kumar: to run the operations, right? Like, intake flow, or whatever it is.
18 00:04:44.620 ⇒ 00:04:50.410 Ryon: Okay, so I’m just gonna do, then, a top-to-bottom for you guys, of everything.
19 00:04:50.640 ⇒ 00:04:53.290 Ryon: You know, when it loads. If it loads.
20 00:05:08.350 ⇒ 00:05:09.170 Ryon: Okay.
21 00:05:10.550 ⇒ 00:05:12.090 Ryon: Going here, I guess.
22 00:05:12.310 ⇒ 00:05:13.510 Ryon: Alright, so…
23 00:05:13.610 ⇒ 00:05:26.539 Ryon: Questionnaire Builder. So, okay, so I’m an admin, which means I have access to, everything inside of BASC, right? Which, I’ll just go down the main menus and then focus on the areas where I’m the most active.
24 00:05:26.940 ⇒ 00:05:41.879 Ryon: Home patients, all patient information, treatment details, including configuring treatments and monitoring the treatments of each and every one of the users. Order details, analytics, prescriptions, questionnaires, products and services. This is where, of course, all the products and such are managed.
25 00:05:41.880 ⇒ 00:05:48.980 Ryon: Including all-state routing. Builders, they do have a landing page builder or a theme builder if you want to go that route. We don’t use that.
26 00:05:49.040 ⇒ 00:05:53.520 Ryon: Finances, discounts, coupon codes, and such. And then, of course, affiliate information.
27 00:05:54.040 ⇒ 00:05:58.759 Ryon: Focusing on the questionnaire section here for a second. Basically, at a high level.
28 00:05:58.910 ⇒ 00:06:04.190 Ryon: I’m not really sure why Basque is not loading. I’m just trying to…
29 00:06:11.700 ⇒ 00:06:13.550 Ryon: Is bass loading for you guys?
30 00:06:15.080 ⇒ 00:06:16.270 Awaish Kumar: I’m gonna try it.
31 00:06:38.370 ⇒ 00:06:39.110 Ryon: Hmm.
32 00:06:40.560 ⇒ 00:06:41.849 Ryon: Are you guys getting it?
33 00:06:43.480 ⇒ 00:06:45.330 Awaish Kumar: Yeah, I just got logged in.
34 00:06:46.370 ⇒ 00:06:47.070 Ryon: Okay.
35 00:06:50.990 ⇒ 00:06:52.210 Ryon: Might just be me.
36 00:06:52.370 ⇒ 00:06:55.440 Ryon: Give me a second. I’m gonna sign off and then sign back on.
37 00:06:56.010 ⇒ 00:06:57.709 Ryon: Give me one second, guys, sorry.
38 00:08:51.980 ⇒ 00:08:55.640 Ryon: My apologies. Can you guys hear me alright now? Good?
39 00:09:01.600 ⇒ 00:09:02.690 Ryon: Everybody good?
40 00:09:02.990 ⇒ 00:09:03.790 Awaish Kumar: Yep.
41 00:09:04.010 ⇒ 00:09:04.630 Ryon: Okay.
42 00:09:05.120 ⇒ 00:09:28.509 Ryon: Sorry about that, I’m not really sure what happened there. Okay, so let’s just take a look at the questionnaires here. So, basically, in a nutshell, every single questionnaire we create has its own separate ID, creation date, number of questions, URL, slug, and then, of course, is published in test mode or in live mode. Live mode meaning it accepts orders, and those orders go through to the doctors, and then, obviously, if approved, go through the pharmacies.
43 00:09:28.890 ⇒ 00:09:39.780 Ryon: I’ll use a lower value one here, but, like, as an example, you can see this is the… this is the questionnaire builder right here, right? Here’s all the questions that we can add.
44 00:09:40.120 ⇒ 00:09:42.089 Ryon: Question types.
45 00:09:42.260 ⇒ 00:09:50.420 Ryon: vary quite widely, okay? Some of these are maintained by BASC, some of them are not maintained by BASC. And by that, I mean
46 00:09:50.420 ⇒ 00:10:04.699 Ryon: everything technically is maintained by BASC, but they don’t recommend using some of them, because maybe the functionality just isn’t up to date, and it might not necessarily be, like, usable, right? And a great example of that, I think, is the SMS screen, which I think right now is not something that they…
47 00:10:04.780 ⇒ 00:10:06.050 Ryon: are maintained.
48 00:10:06.470 ⇒ 00:10:23.080 Ryon: But yeah, so you get quite a number of options here. Membership checkouts, answer routers based on people’s information, weight loss goal, this is just a question that is, hey, what is your objective with your weight loss? Empty page, digital product checkout, if there’s a subscription that people want to pay for.
49 00:10:23.080 ⇒ 00:10:30.030 Ryon: Consolidated checkout, I’ve never used this, but as I understand it, it’s a combination of some type of a product checkout, like a drug product.
50 00:10:30.150 ⇒ 00:10:35.570 Ryon: And a subscription product or something like that. It’s combining two different types of checkouts into one.
51 00:10:36.100 ⇒ 00:10:40.759 Ryon: Renew treatments, just a very simple, yep, I want to keep going.
52 00:10:41.050 ⇒ 00:11:00.059 Ryon: Zip code router, product comparison, self-explanatory, all this stuff here. I don’t need to go over every single one of these things with you guys, but you can see all of this. These are things I use on a regular basis to build out all of the questionnaires, right? And the flow builder here, okay, is where I do probably the vast majority of my work.
53 00:11:00.060 ⇒ 00:11:11.789 Ryon: based on every answer that everyone gives us, they have to go down a particular pathway. And you can see here that I control those pathways, via either routers or via what answer they give. And then, you know.
54 00:11:11.990 ⇒ 00:11:21.469 Ryon: this is a smaller intake, I believe this is MEC B12, so it’s, you know, it’s only a few questions, but some of the bigger intakes, massive, you know, number of questions that somebody can technically
55 00:11:22.110 ⇒ 00:11:27.970 Ryon: answered. But yeah, does that answer your guys’ question? Is this what you guys want to see?
56 00:11:28.600 ⇒ 00:11:29.310 Surfield Thomas, Jr.: Yes, sorry.
57 00:11:29.310 ⇒ 00:11:29.860 Awaish Kumar: later.
58 00:11:30.170 ⇒ 00:11:31.960 Surfield Thomas, Jr.: You can go.
59 00:11:32.690 ⇒ 00:11:33.280 Ryon: Go, sir.
60 00:11:33.490 ⇒ 00:11:40.260 Awaish Kumar: I was just asking, like, in the… we have similar, like, have you tested similar fleet functionality in remote?
61 00:11:42.210 ⇒ 00:11:59.719 Ryon: You guys are lucky to be the only people that have access to Remo to date, so the answer to that question is a flat no. Have I seen Remo’s, dev version, like the version they deployed, or that Cameron deployed a while ago? Yeah, but it… it’s buggy. It doesn’t work, so yeah, like I said, no.
62 00:12:01.230 ⇒ 00:12:02.110 Awaish Kumar: Okay.
63 00:12:03.240 ⇒ 00:12:05.730 Ryon: Have you guys tested these features instead of right now?
64 00:12:07.970 ⇒ 00:12:08.999 Awaish Kumar: I don’t know why…
65 00:12:09.000 ⇒ 00:12:10.360 Surfield Thomas, Jr.: Working through that right now.
66 00:12:10.360 ⇒ 00:12:13.110 Ryon: Okay. If the answer’s no, it’s totally fine.
67 00:12:13.310 ⇒ 00:12:20.909 Ryon: Simultaneous with this, it might be a good idea for me to give you guys an update on something else that’s being worked on, okay? And that’s…
68 00:12:21.070 ⇒ 00:12:23.239 Ryon: This over here, so…
69 00:12:24.020 ⇒ 00:12:32.319 Ryon: Technically, Remo is building out its own capabilities for intake building, inside of their platform.
70 00:12:33.010 ⇒ 00:12:34.050 Ryon: But…
71 00:12:34.200 ⇒ 00:12:42.090 Ryon: The project that I’ve been trying to oversee and work on for a couple of months now is a customizable intake build-it.
72 00:12:42.190 ⇒ 00:12:58.119 Ryon: that allows us to kind of separate out EMR, EHR from intake, building. And that’s what you see here, right? If you go to this link I’ll drop here in the chat. One second…
73 00:13:03.380 ⇒ 00:13:20.050 Ryon: This is basically our intakes that we’re building. Now, keep in mind, please understand, design-wise, not done. Just, you know, don’t even judge the designs at all. But what this essentially is, is it’s our intakes, allows us the capability of
74 00:13:21.170 ⇒ 00:13:32.750 Ryon: Capturing all of the question answers, all of the data analytics, all of the necessary views and drop-off data, all of the information around who a user is and, you know.
75 00:13:33.460 ⇒ 00:13:40.460 Ryon: log in with Google, log in with Apple, all that functionality that is not delivered to us from the Basque side is delivered to us on this intake here.
76 00:13:40.590 ⇒ 00:13:45.109 Ryon: This is powered by a different system.
77 00:13:45.270 ⇒ 00:13:56.790 Ryon: Than what Remo is doing. Let me show you an example of what some of that might look like. Keeping in mind, we plan to refactor the code a little bit, so it’s not gonna look or not be exactly as it appears here, but…
78 00:13:56.910 ⇒ 00:14:02.270 Ryon: I can give you access to the GitHub, and you guys can take a look at that. Give me a second here.
79 00:14:05.550 ⇒ 00:14:07.129 Surfield Thomas, Jr.: Alright, keep going.
80 00:14:07.340 ⇒ 00:14:11.160 Surfield Thomas, Jr.: So this is why… so I guess… okay, yeah, keep doing your thing.
81 00:14:11.250 ⇒ 00:14:13.010 Ryon: Sorry, give me one second here, Sophia.
82 00:14:13.010 ⇒ 00:14:14.289 Surfield Thomas, Jr.: Yeah, no, not a problem.
83 00:14:14.290 ⇒ 00:14:21.860 Ryon: I’m gonna show you one thing, and then, yes, ask all the questions. Here we go. So… This is…
84 00:14:22.840 ⇒ 00:14:46.540 Ryon: not ideal, but this is powered by JSON right now, where every single question and screen is basically going to be loaded into this JSON file, and then I can control what the next button goes to here. So I’m manually, literally creating this JSON for each one of these intakes, and then I’m loading it in, and then the design and functionality is developed by one of our designers, and then our coders bring it all together to be, you know, what they want it to be.
85 00:14:46.680 ⇒ 00:14:51.089 Ryon: From a… from a development perspective. So, yeah, that’s…
86 00:14:51.090 ⇒ 00:14:53.019 Surfield Thomas, Jr.: Engineers are working on this?
87 00:14:53.740 ⇒ 00:15:11.649 Ryon: Currently, just one, but he’s been dialed down to halftime. It was two, but, you know, over the past few months, I fired different people because they weren’t working, hired some new people, they turned out to be too expensive, so now I’m in the process of looking for a couple more people that are gonna work on doing this, and finishing this out.
88 00:15:12.790 ⇒ 00:15:13.770 Surfield Thomas, Jr.: Cool sick.
89 00:15:14.170 ⇒ 00:15:15.819 Surfield Thomas, Jr.: Alright, keep going. You keep running.
90 00:15:15.820 ⇒ 00:15:17.820 Ryon: So yeah, so…
91 00:15:18.970 ⇒ 00:15:36.429 Ryon: Yeah, like, at a high level, this is what this is meant to be. Now, going back to the JSON for a second here, just so you guys understand, the way that this is built right now is not exactly the same as BASC. Obviously, the same capabilities, the functionality is very much advanced, like, far beyond what BASC would be able to provide us.
92 00:15:36.450 ⇒ 00:15:46.459 Ryon: But what my hope is that we would eventually adapt ourselves, and we’re actually working on this right now, but we are going to adapt ourselves to being a question bank.
93 00:15:46.690 ⇒ 00:15:47.690 Ryon: of…
94 00:15:47.810 ⇒ 00:15:56.809 Ryon: You know, all the different questions that might be asked of a user, and then the logic is going to be something that just pulls in from the question bank.
95 00:15:56.990 ⇒ 00:16:06.300 Ryon: all of the things that are needed for this or that product intake, right? The reason why I like this is because, let’s say that I have a screen, like.
96 00:16:06.380 ⇒ 00:16:19.099 Ryon: the BMI screen. Right now, inside of Basque, if I want to change anything about a BMI screen, I have to go into every instance of an intake that I am sending traffic to, and I have to change it across all of those, okay? And that’s…
97 00:16:19.100 ⇒ 00:16:19.660 Surfield Thomas, Jr.: That’s cool.
98 00:16:19.660 ⇒ 00:16:20.720 Ryon: presence of them.
99 00:16:20.880 ⇒ 00:16:33.589 Ryon: Whereas with this approach, I make one change, and it propagates out everywhere. Very much like a CMS would, where it’s running a database of pages and things, but not quite the same. So we’re running a little bit more of a hybrid model, where it’s, you know, question bank and then logic.
100 00:16:33.590 ⇒ 00:16:46.090 Ryon: So anyways, yeah, that’s what we’re working on right now. I have one of our top… I have our top developer, I’ve shifted him off of design stuff at the end of this week to work on that refactor, and then I’m trying to bring somebody else on board who’s going to do CSS design stuff for me.
101 00:16:46.800 ⇒ 00:16:47.360 Surfield Thomas, Jr.: Sweet.
102 00:16:47.360 ⇒ 00:16:51.099 Ryon: Yeah, cool. Now, let me get you guys access to the GitHub, because, you know.
103 00:16:51.210 ⇒ 00:17:01.480 Ryon: Why not? I think you guys probably need it. I know it’s not in the scope of your project at all, I don’t know if this is, like, a bad thing that I’m giving you guys access, but I don’t think it’s gonna hurt anything as long as you guys don’t change anything.
104 00:17:01.850 ⇒ 00:17:04.510 Surfield Thomas, Jr.: Yeah, no, I’m not gonna change anything, but I actually, I think this is…
105 00:17:05.400 ⇒ 00:17:17.220 Surfield Thomas, Jr.: the reason why we wanted to have this call, like, you guys have a flow right now, and it does something. And… we need to get Remo to make sure that it has the same capabilities, and then some?
106 00:17:17.690 ⇒ 00:17:34.629 Surfield Thomas, Jr.: I think we need that mapping first, right? Like, because, like, again, you kind of said you’ve seen the demos, and it was kind of buggy, so, like, the question is, like, I need to see, like, the soundness on that side to see if it can even do the thing that you guys need it to do, right? So there’s an assessment there, then there’s an assessment of the net new work.
107 00:17:35.140 ⇒ 00:17:35.750 Surfield Thomas, Jr.: Right?
108 00:17:35.750 ⇒ 00:17:36.710 Ryon: So…
109 00:17:36.710 ⇒ 00:17:37.699 Surfield Thomas, Jr.: Give me sugarco.
110 00:17:38.080 ⇒ 00:17:50.089 Ryon: Let me, let me ask two clarifying questions there. First of which is, when you say you want to see the flows, do you actually want to see the question flows themselves? And, like, a Figma of everything?
111 00:17:50.620 ⇒ 00:17:53.479 Surfield Thomas, Jr.: That could be, yeah, that could be actually super useful.
112 00:17:53.960 ⇒ 00:17:55.319 Ryon: Yeah, so…
113 00:17:56.380 ⇒ 00:17:57.800 Surfield Thomas, Jr.: Oh yeah, this is super useful.
114 00:17:58.000 ⇒ 00:18:13.630 Ryon: Yeah, so, like, we have this built out, and this has been the case for a while. I would not call this 100% up-to-date, it’s probably on me to make sure that it is, but you guys can get a sense of, like, here’s the Figma flows, where we’re deciding where the questions go and what they’re doing next.
115 00:18:14.180 ⇒ 00:18:16.550 Ryon: And then I’ll show you here.
116 00:18:16.820 ⇒ 00:18:21.220 Ryon: And then I can show you the design flow here. Go ahead, Oish, you had a question.
117 00:18:22.110 ⇒ 00:18:30.750 Awaish Kumar: I think WhatsApp wanted to make sure that all the features on BAS to run Aiden’s operations,
118 00:18:31.080 ⇒ 00:18:42.629 Awaish Kumar: like, they all exist in remote. Like, after the intake form is submitted, a user account is created, and then an order is submitted, and things like that.
119 00:18:42.970 ⇒ 00:18:50.059 Ryon: So, that stuff is Remo’s side, I can’t answer that, because I don’t know. Here’s what I can tell you, and this is,
120 00:18:51.430 ⇒ 00:18:55.799 Ryon: This is not new, like, you know, you guys will know this.
121 00:18:56.660 ⇒ 00:19:00.920 Ryon: Cameron has not built us or delivered to us an API.
122 00:19:00.930 ⇒ 00:19:14.600 Ryon: that would allow us the capability of submitting orders from our intake to his system. Now, I know he has one, because he has his own internal intakes that are basically server-side connections.
123 00:19:14.600 ⇒ 00:19:25.399 Ryon: That are running basically off of an app rather than connecting through an API or a webhook or something. So he has the capability, he just hasn’t built that out yet.
124 00:19:25.400 ⇒ 00:19:36.920 Ryon: Which is a little frustrating to me, because I’ve been stuck over here in design land, and these things don’t need to look perfect for me to submit a test order and know that it’s working from a Remo side.
125 00:19:36.920 ⇒ 00:19:52.630 Ryon: Like, what he’s getting from our intakes is what he needs. Also, as I understand it, he submitted test orders from Dr… from his EMR to Dr. Telex, and they have approved those test orders and sent them through to the pharmacy without any issue at all. So…
126 00:19:52.790 ⇒ 00:19:58.960 Ryon: The backend stuff, as far as I understand from him, his word, he’s shown me screenshots, is working.
127 00:19:59.100 ⇒ 00:20:05.500 Ryon: Front end is falling short because we don’t have the necessary information we need to get him
128 00:20:05.860 ⇒ 00:20:14.679 Ryon: the, you know, credentials or the answers, the user information through. And that’s not without trying. We’ve asked him for about 4 months now. Not complaining, just telling you guys.
129 00:20:14.700 ⇒ 00:20:29.109 Ryon: So yeah, I will give you guys the design information so you can see this here, the design stuff that we’re working on. And, you know, these are all the designs that the team is building out right now for the GLP-1 intake. Obviously, we have to go intake by intake by intake for these sorts of things.
130 00:20:29.120 ⇒ 00:20:48.199 Ryon: But with every single one of these question types, like, let’s say this one here, this is a radio button question type, it’s going to be very easy to carry over the designs from intake to intake, so it’s not going to be 100% of the same effort that you would have with intake one that you’re going to have with, you know, Sir Morlin or NAD or whatever. It’s just the designs will carry over.
131 00:20:48.220 ⇒ 00:20:56.419 Ryon: So anyways, I’ll get you guys access to this code, you can see what’s happening and who’s doing what. And then… yeah, is there anything else you guys need?
132 00:20:56.600 ⇒ 00:21:05.859 Awaish Kumar: Yeah, I wanted to ask, who’s the, like, kind of admin on Bask side? Like, on the, like, from the Eden side, who is managing the Basque platform as a whole?
133 00:21:07.090 ⇒ 00:21:22.029 Ryon: I… that’s kind of a lot of people. I manage the intakes, and the flow of the intakes, and how things are built. I’ve sort of taken over half of what Christiana was doing when it comes to managing the product stuff, and some of the,
134 00:21:22.950 ⇒ 00:21:28.080 Ryon: Some of the routing information down here, and the billing plans, and the pricing and such, that’s me.
135 00:21:28.250 ⇒ 00:21:39.690 Ryon: When it comes to the member experience side of things, Katie Sullivan is your point of contact there. When it comes to the farm ops side of things, Katie Kay is your…
136 00:21:40.030 ⇒ 00:21:48.619 Ryon: contact there. And Amy Martinez, is your contact as well. Let me give you their full names.
137 00:21:48.890 ⇒ 00:21:50.020 Ryon: Katie, I mean by.
138 00:21:50.780 ⇒ 00:21:51.330 Awaish Kumar: True.
139 00:21:51.330 ⇒ 00:21:59.599 Surfield Thomas, Jr.: Give me access to the GitHubs and the Figmas, this makes a lot more sense. So, and then let me just make a high-level statement and tell me if I’m getting it correct. So…
140 00:22:00.270 ⇒ 00:22:18.739 Surfield Thomas, Jr.: Currently, the intake form sits on top of BASC. BASC owns the UI and, let’s call it the data layer, and they’ll submit those orders to the facilities on your behalf, right? So it’s all running through, BASC. Is that a correct statement?
141 00:22:19.610 ⇒ 00:22:29.489 Ryon: BASC runs the intake forms, it’s not on top of it, it is their own intake builder, and yes, they 100% will accept everything
142 00:22:29.720 ⇒ 00:22:31.250 Ryon: Feed it to the doctor.
143 00:22:31.700 ⇒ 00:22:38.339 Ryon: In this case, Beluga. That’s the only provider we have via BASC. Beluga approves, then BASC fees it to pharmacy.
144 00:22:38.570 ⇒ 00:22:40.100 Ryon: Yeah.
145 00:22:40.690 ⇒ 00:22:44.849 Surfield Thomas, Jr.: Now, REMA was supposed to, let’s call it, at minimum.
146 00:22:45.010 ⇒ 00:22:48.540 Surfield Thomas, Jr.: Replace all of that, or just the intake form piece?
147 00:22:53.540 ⇒ 00:22:59.079 Ryon: Remo is supposed to replace everything but the intake form piece at first.
148 00:22:59.790 ⇒ 00:23:05.199 Ryon: Okay. Since Eden is a little different, and keep in mind, Sophia, I’m…
149 00:23:06.510 ⇒ 00:23:13.970 Ryon: trying to consolidate, like, 6 months’ worth of negotiation. It was originally the case that whatever code we would produce in our intake
150 00:23:14.220 ⇒ 00:23:32.889 Ryon: project was going to be ingested or accepted into the Remo platform, and then that was going to be the foundation upon which we would deliver intakes to everybody. That has since, I think, changed. So now what it is, is Remo’s going to replace all of the EMR, EHR functionality, minus the intakes.
151 00:23:33.010 ⇒ 00:23:36.870 Surfield Thomas, Jr.: Yep. Right. Which is why you showed me the intakes you were just building a minute ago.
152 00:23:37.120 ⇒ 00:23:37.880 Ryon: Bingo.
153 00:23:38.180 ⇒ 00:23:39.560 Surfield Thomas, Jr.: I love this.
154 00:23:39.560 ⇒ 00:23:43.389 Ryon: intake stuff is going to be managed by us, but eventually.
155 00:23:43.570 ⇒ 00:23:54.159 Ryon: Cameron, or not eventually, this is the goal now, Cameron’s going to deliver the single instance to us, and we are going to hire on back-end engineers who are just going to manage this instance instead of.
156 00:23:54.160 ⇒ 00:23:54.890 Surfield Thomas, Jr.: But the…
157 00:23:55.170 ⇒ 00:23:56.359 Ryon: Yeah. Got it.
158 00:23:56.360 ⇒ 00:23:59.409 Surfield Thomas, Jr.: I’m happy. Okay, cool. I know everything I need to know.
159 00:23:59.410 ⇒ 00:24:02.460 Ryon: Cool, cool, cool. Give me a second here.
160 00:24:03.690 ⇒ 00:24:11.299 Ryon: So, I’m also gonna tell you guys that, and I’m just gonna put him as… Here as well.
161 00:24:16.100 ⇒ 00:24:18.589 Ryon: Okay, so I’m putting Mitesh Patel, who’s the general
162 00:24:19.050 ⇒ 00:24:22.780 Ryon: GM for telehealth in here as well.
163 00:24:22.900 ⇒ 00:24:26.829 Ryon: Just because he’s gonna want to hear and know things, too.
164 00:24:28.370 ⇒ 00:24:32.739 Ryon: But Katie and… both Katie’s are your best point of contact, and then I think Amy…
165 00:24:33.870 ⇒ 00:24:41.760 Ryon: Amy Martinez is on more of the operations side as regards interfacing with the pharmacies themselves.
166 00:24:42.100 ⇒ 00:24:45.379 Ryon: She might be a good contact, too, just I’ll put her down as well.
167 00:24:51.200 ⇒ 00:24:51.929 Ryon: Just so you guys know.
168 00:24:51.930 ⇒ 00:24:54.260 Surfield Thomas, Jr.: name there. Hello, can you hear me?
169 00:24:54.530 ⇒ 00:24:55.320 Ryon: Yeah, yeah, go ahead.
170 00:24:55.320 ⇒ 00:25:01.219 Surfield Thomas, Jr.: Lastly, you said a company named there is, like, the only pharmacist that you work with. I think it’s called Beluga, right?
171 00:25:01.770 ⇒ 00:25:12.539 Ryon: No, no, okay, so, yeah, important detail. Beluga is our medical provider, and they’re the only ones that BASC has integrated for us right now. When we migrate to Remo.
172 00:25:12.880 ⇒ 00:25:17.200 Ryon: for whatever reason, Cameron is very…
173 00:25:17.370 ⇒ 00:25:24.560 Ryon: apprehensive about working with Beluga. I think it has to do something with their standards, their API standards, and their medical standards.
174 00:25:24.560 ⇒ 00:25:27.680 Surfield Thomas, Jr.: So you already know what question I was gonna ask, but keep going.
175 00:25:27.680 ⇒ 00:25:32.370 Ryon: Yeah, I know, I will just… I’ll just say this much, and am I being recorded, just so I understand?
176 00:25:32.980 ⇒ 00:25:36.189 Surfield Thomas, Jr.: Hold on.
177 00:25:36.190 ⇒ 00:25:38.410 Ryon: It doesn’t matter if I am, I just need to know it one way or the other.
178 00:25:38.410 ⇒ 00:25:42.990 Surfield Thomas, Jr.: Yeah, so you are, it’s just, again, for internal, so I can re-go through the stuff. Yeah, true.
179 00:25:42.990 ⇒ 00:25:53.680 Ryon: So I’ll just say that, let’s say the protocol standards of Beluga are, very strict and above board, whereas Dr. Telex is a little more loose with some of the things that they will allow.
180 00:25:53.680 ⇒ 00:26:07.369 Ryon: as a result, those things kind of translate to their tech, to their API, and Cameron, who I think doesn’t necessarily want to bend over backwards for certain things, technologically, is more,
181 00:26:07.500 ⇒ 00:26:12.569 Ryon: He favors Dr. Telex, because whatever we send them, they’ll probably I just said yes.
182 00:26:12.690 ⇒ 00:26:23.940 Ryon: Anyways, that said, in order for us to honor the scripts that have been provided via BASC and Beluga for, I don’t know, however many years.
183 00:26:24.260 ⇒ 00:26:35.179 Ryon: We need Beluga to come over to the new system, and he’s been trying to work with them to get their API documentation, or his side of things, adapted so that it can actually, like.
184 00:26:35.740 ⇒ 00:26:38.529 Ryon: be compatible with what they’re gonna offer.
185 00:26:38.530 ⇒ 00:26:41.629 Surfield Thomas, Jr.: Got it. And you guys are okay going either way.
186 00:26:41.930 ⇒ 00:26:42.900 Surfield Thomas, Jr.: Kind of.
187 00:26:43.260 ⇒ 00:26:54.959 Ryon: You know, that’s an Adam question. I’ve heard many answers to that, their field. I would say Adam basically told Cameron some months ago, just get us to MVP. I know no one likes that phrase, but I do. I’m old school, right? MVP, right?
188 00:26:55.710 ⇒ 00:27:11.139 Ryon: get us MVP, we can send minimal orders to Dr. Telex to prove that, you know, run some water through the pipes, prove the thing is working, right? And then let’s talk about onboarding Beluga and getting things, you know, into a better place.
189 00:27:11.140 ⇒ 00:27:11.480 Surfield Thomas, Jr.: Got it.
190 00:27:11.690 ⇒ 00:27:15.269 Ryon: that has never happened. Now I think it’s more just…
191 00:27:15.740 ⇒ 00:27:21.259 Ryon: Adam and Joss are just like, give us a damn product. We don’t care what you’re doing. So…
192 00:27:21.260 ⇒ 00:27:36.939 Surfield Thomas, Jr.: So then, I guess now it leads to my last question. So, regardless if it’s Telex or Beluga that gets it, then do they handle the next piece that goes to pharmacy, or is there still onus now on Remo to handle, like, the send to pharmacy?
193 00:27:37.230 ⇒ 00:27:42.750 Ryon: They will issue a prescription if they approve. That bounces back to Remo.
194 00:27:42.940 ⇒ 00:27:58.149 Ryon: And then Remo says, thank you, send to pharmacy, and pharmacy will say, yes, we get all the information we need from the doctor, we get all the information we need from the EHR, we approve this to be compounded and sent to the customer, basically.
195 00:27:58.150 ⇒ 00:28:13.709 Surfield Thomas, Jr.: Got it. Alright, so let me rephrase that last part. Now, you know how you just said, like, there’s the beluga, and there’s Dr. Telex, right? And there’s optionality there? On the pharmacy fill side, is it one pharmacy? Is it the same sort of situation?
196 00:28:13.920 ⇒ 00:28:15.210 Surfield Thomas, Jr.: Good question.
197 00:28:15.210 ⇒ 00:28:21.440 Ryon: Very good question. The answer to the question is, A lot. So, let me…
198 00:28:21.830 ⇒ 00:28:27.660 Ryon: Let me share this document with you guys as well. It’s gonna be a little overwhelming, I do apologize, but honestly…
199 00:28:27.660 ⇒ 00:28:28.290 Surfield Thomas, Jr.: Okay.
200 00:28:28.290 ⇒ 00:28:30.690 Ryon: The best way to answer the question is just to show you.
201 00:28:34.250 ⇒ 00:28:45.380 Ryon: for every product, we may have differing pharmacies, right? So you can see here, this is our product and our pricing sheet. Maybe I’ll send a screenshot of this to you guys, because it is confidential, I don’t want people to steal it.
202 00:28:45.380 ⇒ 00:28:51.010 Surfield Thomas, Jr.: And actually, just to give you some really interesting tidbits as we go into this, I used to work at… I don’t know if you know the company called Dandy?
203 00:28:51.360 ⇒ 00:28:52.010 Ryon: Yeah.
204 00:28:52.260 ⇒ 00:28:54.300 Ryon: Yeah, so I know a lot about, like.
205 00:28:54.300 ⇒ 00:28:56.510 Surfield Thomas, Jr.: Okay. You’re good, you’re good.
206 00:28:56.510 ⇒ 00:29:12.259 Ryon: So what you’re telling me is you’re gonna take all of this and you’re gonna run. No, I’m just kidding. But anyways, yeah, so no, you got it. So here’s the bottom line. Yes, for each and every one of the products that we offer, there is a dedicated pharmacy. Some of these are still active products,
207 00:29:12.850 ⇒ 00:29:24.549 Ryon: like up here, some of these we are not selling, various reasons, but you can tell here that the pharmacies changed. So, as an example, and I’m not entirely sure why this is the case that Cameron did this.
208 00:29:24.730 ⇒ 00:29:44.500 Ryon: he decided to go his own direction when it came to adding pharmacies to the platform, when the only thing we really needed from him was, you know, add Boothwin Absolute, Precision, and… there’s one more, I always forget… Optio. That covers 99% of all of our products.
209 00:29:44.570 ⇒ 00:29:53.989 Ryon: After that, maybe you can go with GoGoMeds or Curexa here, which are kind of some of the more, off, you know.
210 00:29:54.580 ⇒ 00:30:02.450 Ryon: less high-volume products, like some of the commercial stuff here goes through GogaMeds. But she didn’t need to do… and he didn’t add any… he added, like.
211 00:30:03.330 ⇒ 00:30:14.349 Ryon: I don’t even know, random pharmacies. But you should go into his platform and make sure that you see all of these pharmacies at least added, and that a test order has been submitted for each and every one of these products
212 00:30:14.620 ⇒ 00:30:23.410 Ryon: to the pharmacy, for… for these pharmacies, like, each and every one of them, because we wanted to start with GLP-1s, but…
213 00:30:23.900 ⇒ 00:30:27.680 Ryon: you know, we never got around to that. Additionally, sorry, I’m giving you guys more information than you probably.
214 00:30:27.680 ⇒ 00:30:33.100 Surfield Thomas, Jr.: No, this is actually the… probably the most clarity I’ve had.
215 00:30:33.100 ⇒ 00:30:43.720 Ryon: I’m glad I’m giving it to you, dear, because this has been my… the last 8 months of my life has been trying to sort through all this and sort of, like, not manage this thing start to finish, but at least understand where all the pieces are.
216 00:30:43.720 ⇒ 00:30:45.619 Surfield Thomas, Jr.: Before you dive into here. Yeah.
217 00:30:46.360 ⇒ 00:30:51.989 Surfield Thomas, Jr.: The pharmacies themselves, are those API integrations, or is it more like… Yes. Okay, cool, sweet. Keep going.
218 00:30:52.160 ⇒ 00:31:08.999 Ryon: Everyone’s got their own APIs, so the providers have their own APIs. The best way I know to describe it is the EMR EHR is acting semi like a middleware solution, which is, like, connecting everybody to everybody else, but also, like, hosting its own information, too. So yes, the…
219 00:31:09.370 ⇒ 00:31:26.489 Ryon: Each and every one of these pharmacies is gonna have its own API, basically. And then, on top of all of that, there are state coverages for each and every one of these pharmacies, so let me go over here and show you what I mean by that. I’m going to grab a random product here. Here’s a good example for this? You know, let’s go with Absolute.
220 00:31:26.800 ⇒ 00:31:30.999 Ryon: So, let’s say Absolute Pharmacy here, and I want to send,
221 00:31:32.510 ⇒ 00:31:40.389 Ryon: This is Alternative Titration Quarterly Plan, MYC B12, sorry, semaglutide plus B12. Okay, so here’s the product ID.
222 00:31:41.340 ⇒ 00:31:45.539 Ryon: Here’s all the product information, and then the individual variants that are offered.
223 00:31:45.910 ⇒ 00:31:48.040 Ryon: For each and every one of the products right here, okay?
224 00:31:48.910 ⇒ 00:31:55.030 Ryon: If you go into BASC, you can see here, these are the disapproved states. So for each and every one of the pharmacies that we have.
225 00:31:55.030 ⇒ 00:32:09.500 Ryon: Some states, they are certified for sterile in, or even just to serve altogether, depending on, you know, the pharmacy. Some of them, they’re not. For example, I cannot send any orders to Alabama or Virginia for absolute pharmacy. So.
226 00:32:09.500 ⇒ 00:32:24.289 Ryon: inside of the intakes right now, I have to route people by zip code that they insert to this or that pharmacy checkout, or billing plan checkout that’s going to allow them to be submitted to the pharmacy
227 00:32:24.290 ⇒ 00:32:32.089 Ryon: that is appropriate for them to check out with. On the Remo side, that’s Basque World, by the way, that I just described. On the Remo side.
228 00:32:32.090 ⇒ 00:32:37.020 Ryon: Once an order is received, hypothetically through that API that doesn’t exist at this point.
229 00:32:37.020 ⇒ 00:32:56.770 Ryon: the Remo EMR is supposed to dynamically decide where things will go. In other words, I don’t need to be the person making decisions about where the product is going to be served, or what the COGS level is, or how close proximity the user is to the actual pharmacy. Remo’s whole EHR EMR will take care of that.
230 00:32:56.770 ⇒ 00:33:05.770 Ryon: Basques doesn’t currently. That’s a pretty big one for us because, as you can see here, a lot of my day is spent chasing my tail, sending
231 00:33:06.300 ⇒ 00:33:18.849 Ryon: stuff all over the place, because, let’s say, Boothwind goes down, which legitimately happened. Boothwin was covering, like, 49 of the 50 states, so we had to rush and get a bunch of other stuff loaded up and then start rallying people all over the place.
232 00:33:18.850 ⇒ 00:33:30.440 Ryon: But anyways, let me jump over to this real quick here, because this is sort of my intake dev board. I’m gonna drop this in the chat for you guys. If you don’t have access to Monday, talk to Tigran, he can get that for you.
233 00:33:30.880 ⇒ 00:33:35.770 Ryon: I’ll make sure you guys are out of this. I believe Amber is from your guys’ team, let me show…
234 00:33:37.160 ⇒ 00:33:55.420 Ryon: Yeah, Amber’s added to this board, so she can see this planning tab, but this has been my way of sort of trying to organize at least the planning for the intakes, and I’ll give you guys a quick brief on this. Some of this is radically out of date because our timeline and our roadmap has been changing so drastically, but let me just focus on a couple of major things here.
235 00:33:55.580 ⇒ 00:33:57.400 Ryon: This right here, this…
236 00:33:57.710 ⇒ 00:34:06.619 Ryon: this screen. So this was what I was going to propose as my deployment plan, okay? This was going to be my deployment plan, my deployment schedule.
237 00:34:07.010 ⇒ 00:34:20.079 Ryon: We were going to start with 25% of traffic going to GLP-1s, 50, then 75, then 100, basically, by these dates and these sprints, okay? And then we’re going to dial up CIRM, NAD, MCB12, GHKCU, and then everything else, right?
238 00:34:20.350 ⇒ 00:34:27.379 Ryon: Let me simplify this for you and just help you guys understand one thing. GLP-1s to MCB12 is 99% of our business.
239 00:34:27.449 ⇒ 00:34:42.680 Ryon: So, if you’re going to judge whether or not Remo will be successful or unsuccessful, I know I said, hey, make sure that every product can be supported through the platform, and send a test order to each pharmacy. Realistically, don’t worry about any of this other crap.
240 00:34:42.679 ⇒ 00:34:54.269 Ryon: No one buys it anyway. Less than 1% of all of our users buy FNAC GHKCU through to female HRT. Just these 4 are 99% of business, so if you’re gonna test anything, test those 4.
241 00:34:54.980 ⇒ 00:34:55.690 Surfield Thomas, Jr.: Gotcha.
242 00:34:56.020 ⇒ 00:35:14.159 Ryon: But yeah, anything else here? Like, you guys have your analytics proposals? I’ve included those here, right? So there’s a record, technical structure information, all this kind of stuff here. So, share this with yourselves, here’s the epics I’m working on, here’s this… this is out of date, but this was generally the flow I was going to go by, the Epic flow.
243 00:35:14.200 ⇒ 00:35:20.320 Ryon: And so on. But yeah, this is what my goal was, and we’re working through it. I’m trying to…
244 00:35:20.910 ⇒ 00:35:34.450 Ryon: change out my resources right now and get different people who are going to be able to help me dev out this as intake and finalize it, but, yeah, I think that’s everything. Let me get you access to features. Can you guys share with me and Slack your email so I can add you, to this?
245 00:35:35.100 ⇒ 00:35:44.430 Surfield Thomas, Jr.: Yup, mine is, if you want to just do it now, Sirfield, it’s my first name. I’ve been on GitHub for a very long time. S-U-R-F-I-E-L-D.
246 00:35:45.320 ⇒ 00:35:47.020 Surfield Thomas, Jr.: But I’ll share it in Slack as well.
247 00:35:47.430 ⇒ 00:35:48.639 Ryon: Google, please, thank you.
248 00:36:02.160 ⇒ 00:36:04.150 Surfield Thomas, Jr.: Should I just say it? Can I direct share it to you?
249 00:36:04.460 ⇒ 00:36:07.210 Surfield Thomas, Jr.: I’ll just put it in, channel.
250 00:36:10.710 ⇒ 00:36:11.740 Ryon: Here’s what I noticed now.
251 00:36:11.890 ⇒ 00:36:12.620 Ryon: No.
252 00:36:13.300 ⇒ 00:36:14.710 Surfield Thomas, Jr.: I just shared it to you in Slack.
253 00:36:16.480 ⇒ 00:36:17.699 Surfield Thomas, Jr.: I just added you.
254 00:36:20.110 ⇒ 00:36:21.850 Surfield Thomas, Jr.: Just my first name.
255 00:36:30.200 ⇒ 00:36:31.309 Awaish Kumar: Why is this?
256 00:36:35.430 ⇒ 00:36:36.080 Surfield Thomas, Jr.: Yep.
257 00:36:36.080 ⇒ 00:36:37.400 Ryon: Sirfield Thomas Jr?
258 00:36:37.670 ⇒ 00:36:38.639 Surfield Thomas, Jr.: That’s me.
259 00:36:39.040 ⇒ 00:36:41.699 Ryon: I’m gonna add you read access, don’t be offended or anything.
260 00:36:41.700 ⇒ 00:36:42.090 Surfield Thomas, Jr.: No, it’s.
261 00:36:42.090 ⇒ 00:36:42.450 Ryon: Fantastic.
262 00:36:43.020 ⇒ 00:36:44.169 Surfield Thomas, Jr.: Yeah, no, that’s fine.
263 00:36:44.630 ⇒ 00:36:46.550 Ryon: A wish. How about you?
264 00:36:48.810 ⇒ 00:36:50.620 Awaish Kumar: Yeah, the red X is fine.
265 00:37:01.440 ⇒ 00:37:02.650 Ryon: Is this you, right here?
266 00:37:02.990 ⇒ 00:37:04.979 Awaish Kumar: Yes.
267 00:37:05.720 ⇒ 00:37:07.090 Awaish Kumar: The second one.
268 00:37:07.810 ⇒ 00:37:08.920 Ryon: Mit? Yes?
269 00:37:09.110 ⇒ 00:37:10.769 Awaish Kumar: The second one, I meant.
270 00:37:13.390 ⇒ 00:37:15.490 Awaish Kumar: K. Just write K.
271 00:37:17.560 ⇒ 00:37:19.680 Awaish Kumar: of a HK without a space.
272 00:37:23.300 ⇒ 00:37:26.210 Awaish Kumar: Just Keith, no, no.
273 00:37:27.190 ⇒ 00:37:29.239 Awaish Kumar: My username is Amesh K.
274 00:37:29.730 ⇒ 00:37:31.170 Ryon: Oh, I like this.
275 00:37:31.170 ⇒ 00:37:31.900 Awaish Kumar: Yeah.
276 00:37:32.050 ⇒ 00:37:32.910 Ryon: This one?
277 00:37:32.910 ⇒ 00:37:33.500 Awaish Kumar: Yeah.
278 00:37:35.900 ⇒ 00:37:38.190 Ryon: Again, don’t be offended, read access.
279 00:37:39.610 ⇒ 00:37:40.320 Ryon: Cool.
280 00:37:40.480 ⇒ 00:37:42.140 Ryon: Yeah…
281 00:37:43.110 ⇒ 00:37:58.180 Ryon: Dan is the main developer here, just so you guys understand. He’s the one who’s been working on things. Nick sort of held the line when I let go two of the developers that weren’t really working out for us. He’s been since moved over to EMR stuff. I’d love for him to come back to me, but…
282 00:37:59.040 ⇒ 00:38:13.949 Ryon: That’s not my decision, that’s an ELT thing. Right now, what I’m working to do is to find some front-end developers that are gonna take a lot of this front-end design work off of Dan’s plate, and move him towards doing two key things. One is the refactor I explained.
283 00:38:14.050 ⇒ 00:38:23.059 Ryon: The second is building out a QA system, something which is going to check every single thing and validate the intake before anything is pushed live.
284 00:38:23.250 ⇒ 00:38:39.239 Ryon: Third is an A-B testing system. Technically speaking, since everything is going to be a new URL, I don’t know if I… you guys noticed that, but every… every single screen is going to be its own URL. VWO is already installed as a GTM container, as part of the GTM container onto this, so I actually can edit
285 00:38:39.240 ⇒ 00:38:43.769 Ryon: in the DOM, certain components of the,
286 00:38:44.460 ⇒ 00:39:00.109 Ryon: of each screen already, but split testing, like URL against URL, or even testing two screens against each other, that, or even, like, directional flow testing, can’t do that, so we have to build that out. And then the last, of course, is compliance. I’m not sure if the order of this is what you guys are gonna see here.
287 00:39:00.110 ⇒ 00:39:00.600 Surfield Thomas, Jr.: team away.
288 00:39:00.600 ⇒ 00:39:06.010 Ryon: Yeah, but compliance… compliance really speaks to,
289 00:39:06.320 ⇒ 00:39:17.589 Ryon: PLA compliance, that’s a Google thing, right? They need us to make sure we’re compliant with everything. And we’re still figuring out what compliance means from them. But anyways, we’re a little over time. I’m gonna let you guys go.
290 00:39:17.720 ⇒ 00:39:36.309 Ryon: Reach out with anything. I know Amber knows this, if you guys don’t, please DM me, reach out with anything at all, and then, let me know if there’s any more information I can provide you guys. I’m chugging along here, trying to get these intakes ready to go. GLP-1s is the priority. After that, I think, is going to come Sermon and AD. So if there’s anything else you guys need, just let me know.
291 00:39:36.810 ⇒ 00:39:37.799 Awaish Kumar: Yeah, sure.
292 00:39:37.800 ⇒ 00:39:38.880 Surfield Thomas, Jr.: Awesome, thank you.
293 00:39:39.240 ⇒ 00:39:41.359 Ryon: Thank you, guys. Appreciate it. Have a nice day.
294 00:39:45.390 ⇒ 00:39:46.330 Awaish Kumar: Okay.