Meeting Title: Kim <> Brainforge - Marketing-Weekly-Meeting Date: 2024-08-15 Meeting participants: Nicolas Sucari, Kim Todaro


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1 00:00:21.170 00:00:22.140 kim todaro: Hello!

2 00:00:22.630 00:00:23.480 Nicolas Sucari: I came.

3 00:00:24.500 00:00:25.789 Nicolas Sucari: Hi! How are you?

4 00:00:26.110 00:00:27.900 kim todaro: Good! How are you doing.

5 00:00:28.580 00:00:29.549 Nicolas Sucari: Doing good.

6 00:00:29.950 00:00:31.550 Nicolas Sucari: Everything fine here.

7 00:00:32.673 00:00:42.116 Nicolas Sucari: I don’t know if Utam is gonna join today. But I just wanna update you on the customer acquisition cost stuff that we are working on.

8 00:00:42.550 00:00:49.120 Nicolas Sucari: We already started a conversation with the Jane Riley. I think it’s from Post Pilot.

9 00:00:49.482 00:01:06.889 Nicolas Sucari: Because we are finding that some conversions that we’re seeing on the platform on post pilot, we are not receiving it through the like file that we are getting like the automation are in in slack. So I already asked her, what’s going on her analytics team is looking into that issue.

10 00:01:07.444 00:01:20.899 Nicolas Sucari: But I want to ask you about the customer decision cost. Because I I think what we need like the definition of that met of that measure is total spend over new acquired customers. Right?

11 00:01:21.710 00:01:23.140 Nicolas Sucari: How do you?

12 00:01:23.350 00:01:34.249 Nicolas Sucari: Yeah. Because we we have conversions on the marketing campaigns. And how can we relate that conversions to like new customers. You’re actually like a customer

13 00:01:34.300 00:01:36.360 Nicolas Sucari: that purchase. And it’s new.

14 00:01:36.780 00:01:38.499 kim todaro: So here’s the thing is that

15 00:01:39.040 00:01:40.500 kim todaro: unless, like.

16 00:01:42.280 00:01:45.789 kim todaro: we used to have this this dashboard called wicked reports.

17 00:01:46.140 00:01:46.730 Nicolas Sucari: Yeah.

18 00:01:46.960 00:01:47.800 kim todaro: And

19 00:01:48.130 00:01:50.330 kim todaro: it used like a tracking script

20 00:01:50.990 00:01:57.319 kim todaro: on the site. So it was able to calculate. Which customers came from ads.

21 00:01:58.210 00:02:00.480 kim todaro: I don’t think you guys can actually do it.

22 00:02:01.260 00:02:05.999 kim todaro: I think you guys can get the cut cost per acquisition like the Cpa.

23 00:02:06.000 00:02:06.570 Nicolas Sucari: Yeah.

24 00:02:06.570 00:02:15.319 kim todaro: And and to be honest with with you, the Cpa and the Cac. Are going to be very similar, because we don’t have a lot of repeat buyers with pool parts to go.

25 00:02:16.140 00:02:16.920 Nicolas Sucari: Okay.

26 00:02:17.410 00:02:18.330 kim todaro: So

27 00:02:18.550 00:02:24.559 kim todaro: that’s what was like. I didn’t know about this document until Sunday, to be honest with you. So

28 00:02:25.395 00:02:30.054 kim todaro: I think Ben was like. Oh, you could find all this in real, and I’m like, no, you can’t.

29 00:02:31.000 00:02:32.080 Nicolas Sucari: Yeah, exactly.

30 00:02:33.480 00:02:37.890 kim todaro: and I was working all day on Sunday. It was like so crazy

31 00:02:38.340 00:02:41.129 kim todaro: just trying to put together what I could put together because

32 00:02:41.529 00:02:44.920 kim todaro: another thing is, too, a lot of the dashboards are

33 00:02:46.990 00:02:51.205 kim todaro: like the paid marketing. One doesn’t have all the Amazon information in it.

34 00:02:52.090 00:02:57.082 kim todaro: I could take some notes on like some some things. I I some recommendations I can make, but

35 00:02:57.360 00:02:58.080 Nicolas Sucari: Yeah.

36 00:02:58.080 00:03:02.340 kim todaro: I think, even even if you can’t get the Cac. Which is customer acquisition, the cost.

37 00:03:02.340 00:03:02.960 Nicolas Sucari: Yeah.

38 00:03:03.290 00:03:04.680 Nicolas Sucari: Cost of acquisition.

39 00:03:04.680 00:03:04.990 kim todaro: Yeah.

40 00:03:05.830 00:03:17.630 kim todaro: customer acquisition cost. Maybe you can add the Cpa into some of these dashboards. Especially the paid marketing one. I think that is like the biggest help help that you can do.

41 00:03:18.620 00:03:24.150 Nicolas Sucari: Okay, I’m gonna try looking to how we can calculate the Cpa and

42 00:03:24.250 00:03:35.350 Nicolas Sucari: see if we have, like all the information needed to create a measure. If we have, it’s it’s easy to add it, if. But if we don’t have, like all the information needed we’ll need to look into how to get it.

43 00:03:36.029 00:03:41.099 kim todaro: It’s all it is is total spend, divided by purchases or conversions.

44 00:03:41.330 00:03:42.250 Nicolas Sucari: Yeah, okay.

45 00:03:42.490 00:03:48.569 kim todaro: So that should be easy. But but did like Google and Facebook don’t tell you the Cac.

46 00:03:49.600 00:03:58.020 kim todaro: So I don’t think you guys gonna be able to deliver that which is fine and like I said this, this one dashboard. We had had a tracking script on it, and

47 00:03:58.190 00:04:02.339 kim todaro: had an integration with shopify and Meta and Google. So

48 00:04:02.850 00:04:07.800 kim todaro: it it was completely different. So I think that’s and then we just have to like, make sure. Ben understands that.

49 00:04:08.380 00:04:09.130 Nicolas Sucari: Okay.

50 00:04:12.834 00:04:13.779 Nicolas Sucari: okay.

51 00:04:13.990 00:04:20.049 Nicolas Sucari: So right now, in the in that dashboard, we have the cost per click, and we have the Cpm.

52 00:04:20.180 00:04:20.980 Nicolas Sucari: 2,

53 00:04:21.100 00:04:21.860 Nicolas Sucari: yep.

54 00:04:23.200 00:04:27.780 kim todaro: Cpa is more is probably a little bit more important to add.

55 00:04:29.070 00:04:44.690 Nicolas Sucari: Okay, Cba, perfect. Yeah, I’m I’m gonna try to. Okay. Yeah, but when when you said like, total spend over conversions because conversion is not the same as purchase right like in the in the mark, in the campaign that you are creating. Like you count a conversion

56 00:04:45.020 00:04:49.969 Nicolas Sucari: on an actual sale, or it’s when someone clicks on it.

57 00:04:50.320 00:04:52.139 kim todaro: Oh, no! A conversion is a purchase.

58 00:04:52.750 00:04:54.039 Nicolas Sucari: Okay, perfect.

59 00:04:54.707 00:04:58.529 kim todaro: In some cases you’re right, like, sometimes Google

60 00:04:59.000 00:05:01.640 kim todaro: has a column where they.

61 00:05:01.640 00:05:02.789 Nicolas Sucari: 4. Tweaks. Yeah.

62 00:05:02.790 00:05:07.024 kim todaro: Yeah, or they’ll like, add together, like, add to carts, purchases.

63 00:05:07.610 00:05:13.199 kim todaro: And that’s not what I’m talking about. Those are like individual events. I’m just talking about the purchases we care about. Yeah.

64 00:05:13.570 00:05:40.823 Nicolas Sucari: Okay, okay, conversions. Yeah. Okay, so what we actually name conversions. That’s perfect. Yeah, I’m I’m I’m trying to look into all of the different tables that we have from Google and Facebook to see if we are receiving the correct conversions, too. And yeah, if we we’re we’re gonna try to figure out how to add that to the dashboard. And if you, if you managed, if you were working with the dashboards, and you see that some information is missing, or you would like to

65 00:05:41.130 00:05:54.000 Nicolas Sucari: have like a more complete dashboard. Let me know which are the things that you would like to see there, so that we can work on them, because now we have like different reports. But I would like I I was starting to think on

66 00:05:54.010 00:06:07.679 Nicolas Sucari: like what should be a report that you would like to look with all of the information. If you want to go to see one of the channels, for example, Facebook, what are like the different dimensions you would like to open big that we have, and all of that kind of stuff.

67 00:06:08.980 00:06:10.179 kim todaro: Yeah, I think

68 00:06:10.850 00:06:14.740 kim todaro: return on ad spend, which I think is already in there. Let me let me look

69 00:06:15.231 00:06:17.548 kim todaro: I’m just looking at the paid performance.

70 00:06:17.880 00:06:18.670 Nicolas Sucari: Okay.

71 00:06:18.670 00:06:20.890 kim todaro: Marketing performance table right now.

72 00:06:24.440 00:06:27.099 kim todaro: and I think, having the

73 00:06:28.685 00:06:32.019 kim todaro: roas in this report, return on.

74 00:06:32.020 00:06:32.750 Nicolas Sucari: Okay.

75 00:06:34.800 00:06:36.700 kim todaro: And the Cpa. Would be good.

76 00:06:38.660 00:06:39.310 Nicolas Sucari: Okay.

77 00:06:40.229 00:06:46.949 kim todaro: And like the purchases that are coming from each of these channels, cause like, I’m just gonna share my screen with you real quick.

78 00:06:46.950 00:06:47.990 Nicolas Sucari: Yeah, okay.

79 00:06:51.940 00:06:53.010 kim todaro: yeah, that’s it.

80 00:06:54.010 00:06:59.020 kim todaro: So like, for instance, I’m looking at this one. And this was helpful in the data that

81 00:07:00.100 00:07:01.600 kim todaro: that was needed.

82 00:07:03.190 00:07:03.860 Nicolas Sucari: Okay.

83 00:07:04.870 00:07:05.590 kim todaro: But

84 00:07:05.690 00:07:07.289 kim todaro: like, I think this is.

85 00:07:08.190 00:07:11.680 kim todaro: I think, that this is the spend per channel.

86 00:07:13.751 00:07:16.160 Nicolas Sucari: We are showing impressions now.

87 00:07:16.160 00:07:17.270 kim todaro: Yeah.

88 00:07:17.270 00:07:22.189 Nicolas Sucari: If you wanna if you wanna change impress if you click there on the top where it says, showing impressions.

89 00:07:22.870 00:07:23.870 kim todaro: Oh, there!

90 00:07:23.870 00:07:29.850 Nicolas Sucari: Yeah, you can change per measure. Yeah, exactly. Go to costs. And you will see all of different costs.

91 00:07:29.930 00:07:31.950 Nicolas Sucari: So that’s super easy. Members.

92 00:07:32.286 00:07:34.640 kim todaro: But if you could add the revenue

93 00:07:35.286 00:07:48.780 kim todaro: the return on ad spend, and also the cost per acquisition, I think, in this table. Then we would have everything we need. And if you could do that by channel especially, for, like the primary channels which are Google Facebook and Amazon.

94 00:07:49.630 00:07:50.380 Nicolas Sucari: Okay.

95 00:07:51.565 00:07:54.144 kim todaro: That would be super amazing

96 00:07:55.340 00:08:06.479 kim todaro: and and super helpful, and like another thing that Ben was asking me to calculate, calculate that was in another dashboard, and maybe I don’t know if you do this with it with any other client. I had a hard time.

97 00:08:06.840 00:08:10.860 kim todaro: I kind of had a hard time doing it. But I had like I was.

98 00:08:12.170 00:08:14.849 kim todaro: Is Ltv. Lifetime value of a customer?

99 00:08:14.850 00:08:18.993 Nicolas Sucari: Lifetime value, we added, we added, lifetime value. If you go to

100 00:08:20.210 00:08:22.840 Nicolas Sucari: shopify customers dashboard. I think it was.

101 00:08:23.836 00:08:25.620 Nicolas Sucari: Yeah, we had it there.

102 00:08:26.230 00:08:32.530 Nicolas Sucari: If you scroll on the left at the bottom. Yeah, we have there the lifetime value. This is for the last 3 months. But you can

103 00:08:32.750 00:08:35.470 Nicolas Sucari: change like, yeah, exactly.

104 00:08:35.770 00:08:39.410 kim todaro: But customer lifetime value is different. It’s basically like

105 00:08:39.549 00:08:42.180 kim todaro: the number should be a lot smaller than this. It’s like.

106 00:08:42.570 00:08:47.599 kim todaro: how much do you make? What’s the value of each customer over a certain amount of period?

107 00:08:48.700 00:08:49.399 Nicolas Sucari: Okay, so.

108 00:08:49.696 00:08:54.730 kim todaro: I think it’s gonna look more like 5 or $600 is what my calculations got.

109 00:08:54.740 00:08:56.090 kim todaro: But you guys.

110 00:08:57.040 00:08:59.879 kim todaro: yeah, maybe you guys have this value with other clients, and

111 00:09:01.400 00:09:02.340 kim todaro: the formula I.

112 00:09:02.340 00:09:09.610 Nicolas Sucari: No, no, because what I what I’m trying to see let me check just real quick. What are we doing on that measures.

113 00:09:09.960 00:09:12.890 Nicolas Sucari: So lifetime value. Yeah, we are like.

114 00:09:13.140 00:09:16.269 Nicolas Sucari: we are like doing the sum of all of the

115 00:09:16.550 00:09:20.870 Nicolas Sucari: eat them sale price, that all of the customers is like they are getting.

116 00:09:21.226 00:09:28.420 Nicolas Sucari: You mean, like, more kind of like an average of each. Customers, like, what is the total spend along with the total.

117 00:09:28.450 00:09:30.409 Nicolas Sucari: the lifetime of the customer right.

118 00:09:30.630 00:09:31.847 kim todaro: The formulas like

119 00:09:33.400 00:09:36.919 kim todaro: it’s like average order, value times, frequency of purchases.

120 00:09:36.920 00:09:37.290 Nicolas Sucari: Yeah.

121 00:09:37.598 00:09:44.700 kim todaro: I can send you like what I’ve been looking at. But that’s essentially what Ben was looking for, too. And I was like.

122 00:09:45.252 00:09:55.850 kim todaro: just kind of kept. I was like downloading spreadsheets and trying to figure out like time between purchases and frequency. But those are like the main components of it. It’s like the average order. Value

123 00:09:55.910 00:10:02.200 kim todaro: the and I’ll send you all this time in between purchases and the frequency.

124 00:10:02.770 00:10:03.450 Nicolas Sucari: Okay.

125 00:10:05.440 00:10:10.160 Nicolas Sucari: yeah, if you can send me how you would like, calculate the measure.

126 00:10:10.280 00:10:24.909 Nicolas Sucari: just send it over. And I can try. Yeah, creating, like the right table with the right information so that we can have that measure. We because we have all that information. I think so it’s just like creating the measure, and that there.

127 00:10:26.530 00:10:29.480 kim todaro: Okay, sounds good. I I was using this.

128 00:10:29.520 00:10:32.500 kim todaro: and I’ve looked at a bunch of different like

129 00:10:32.700 00:10:40.360 kim todaro: articles and definitions. And I found this one was my was the best one to look at, so I’m just gonna send it to you via slack right now.

130 00:10:40.590 00:10:41.650 Nicolas Sucari: Yeah, perfect.

131 00:10:42.980 00:10:54.660 kim todaro: But yeah, that that was really it. I mean, honestly, it really did help me with a lot of the other reports like the the geographic reports. And stuff like that. It was just like

132 00:10:54.920 00:10:57.100 kim todaro: Ben wasn’t understanding that like

133 00:10:57.500 00:10:59.195 kim todaro: like we couldn’t get

134 00:11:02.070 00:11:08.320 kim todaro: like. Let me let me look at one other thing. There was like something with profit. I left profit out because the profit wasn’t like.

135 00:11:12.320 00:11:17.049 Nicolas Sucari: I don’t think we have like actual profit. We have like revenue and.

136 00:11:17.200 00:11:18.030 kim todaro: Yeah.

137 00:11:18.990 00:11:30.439 kim todaro: I don’t even know. Like the Daily Kpis, for instance, like I could, I could only see. I don’t think I could see it by channel. I it was just like oh, together, like what the profit wasn’t. I don’t even know how accurate this was. So

138 00:11:30.827 00:11:36.180 kim todaro: I wouldn’t even worry about that because Ben was like, we weren’t pro really even profitable until this year. So

139 00:11:36.230 00:11:42.549 kim todaro: let’s put all like, let’s not even talk about that right now, I think just like the few notes that I gave you today is a good good.

140 00:11:42.550 00:11:43.300 Nicolas Sucari: Perfect.

141 00:11:43.700 00:11:44.360 kim todaro: Yeah.

142 00:11:44.360 00:11:48.680 Nicolas Sucari: Yeah, that’s okay. But just for you to know, like, I’m trying to

143 00:11:49.125 00:12:03.649 Nicolas Sucari: start creating this kind of backlog of work so that we can improve these dashboards, and so that all of the different dashboards include all of the dimensions that you you’d need anytime, because those questions should be like really easy to

144 00:12:03.984 00:12:33.629 Nicolas Sucari: to answer from real. We should have like that information, and that reports really created there with all of the dimensions, so that you can just slice it by the dimension you want by channel, by anything. So that’s what I’m trying to do right now with the team. It’s like trying to go through all of the different dashboards that we have and try to see if we have, like all the information there with, yeah, anything important. So that when you have like these kind of presentations or things, you need to go and look for data, you can go to real and and just check it out.

145 00:12:33.630 00:12:34.280 Nicolas Sucari: Okay.

146 00:12:34.670 00:12:40.059 kim todaro: Yeah. And I I just told Ben, I said, next time you need something like this you gotta give me like a week’s notice, so I could.

147 00:12:40.060 00:12:40.900 Nicolas Sucari: Yeah, exactly.

148 00:12:40.900 00:12:41.570 kim todaro: Team.

149 00:12:41.570 00:12:42.090 Nicolas Sucari: I’m.

150 00:12:42.090 00:12:42.980 kim todaro: As

151 00:12:43.450 00:12:46.904 kim todaro: a lot of the stuff was easy to get, but a lot of it wasn’t, and

152 00:12:47.310 00:12:47.970 kim todaro: We could have.

153 00:12:47.970 00:12:49.430 Nicolas Sucari: Yeah, and I sent.

154 00:12:50.020 00:12:50.610 kim todaro: I.

155 00:12:50.610 00:12:58.400 Nicolas Sucari: Yeah. And I sent some stuff to Kim. Sorry not to you. So to to Ben through the Channel. I don’t know if they if he used that

156 00:12:58.470 00:13:13.439 Nicolas Sucari: ultimately or not? Bad I was, I was just like, yeah. It was Sunday. I was trying to figure out how to get all the information, not only unreal, but also yes, as as I have access to the warehouse, I was yeah, trying to figure out.

157 00:13:13.440 00:13:34.279 Nicolas Sucari: yeah, create some tables and send you what you need. But yeah, if you, if you can let us know, like what you would like to see on the reports or what is the common questions that you are asked, and what are like the different measures and dimensions that you need to see? Let me know, and I can try. I I will go through each of the different dashboards and see that we have the information there. Okay.

158 00:13:34.570 00:13:36.920 kim todaro: Yeah, I think what we talked about today is a great start.

159 00:13:38.350 00:13:39.260 Nicolas Sucari: It’s, yeah.

160 00:13:39.260 00:13:41.651 kim todaro: It’s generally good high high level,

161 00:13:42.170 00:13:47.819 kim todaro: information. So, and we have the data to to make it happen. So I think that’s a good start.

162 00:13:49.542 00:13:59.770 Nicolas Sucari: And I just wanna ask you one more question about the marketing campaigns. When you need to create a marketing campaign. If it is like Google you want. You are using directly Google ads.

163 00:14:01.790 00:14:02.570 Nicolas Sucari: Tool.

164 00:14:02.870 00:14:09.150 kim todaro: Mike. Yeah, my, my counterpart, Mike, he runs Google, and he’ll do everything directly in Google ads.

165 00:14:09.740 00:14:18.600 Nicolas Sucari: Okay, okay? So if you use that. And for Facebook, you use directly a Facebook ads, you, you don’t use like a 3rd party, tool, or you, okay?

166 00:14:19.120 00:14:21.639 Nicolas Sucari: And for direct mail, it’s just

167 00:14:22.240 00:14:25.880 Nicolas Sucari: And the other one, I can’t remember the name.

168 00:14:26.220 00:14:38.917 Nicolas Sucari: Post pilot. Okay? Perfect. Yeah. Great. Okay, yeah, I I will send some updates when Jane, from post from post pilots, answers me, and I’ll let you know what’s going on there with the revenue

169 00:14:39.460 00:14:52.869 Nicolas Sucari: and and the gross that we’re not getting the information right? Because I can see it in the tool, and we are not receiving it in the report. So the actual information that we have in our data warehouse is wrong. So yeah, I’m I’m gonna try.

170 00:14:52.920 00:14:56.009 Nicolas Sucari: Figure that out. And yeah, I will be working with the team on this.

171 00:14:56.110 00:15:05.159 Nicolas Sucari: Yeah, yeah, I think the role as the Ecpa revenue on the different dashboards. The paid marketing dashboard is, it seems to be the one that you’re using the most right.

172 00:15:06.545 00:15:08.604 kim todaro: It definitely helped me.

173 00:15:09.590 00:15:13.540 kim todaro: yeah, I I use that. I also use daily Kpis, too.

174 00:15:13.700 00:15:20.680 Nicolas Sucari: Okay, okay, yeah. Daily Kpis, we need to add a lot of dimensions there, because you don’t have like anything you just have, like the measures.

175 00:15:20.870 00:15:21.480 kim todaro: Yep.

176 00:15:21.640 00:15:22.390 kim todaro: exactly.

177 00:15:22.390 00:15:23.120 Nicolas Sucari: Perfect.

178 00:15:23.450 00:15:44.629 Nicolas Sucari: Great. Okay, yeah, we’ll be working on that. I will be creating some tickets for my team so that we can start mulling more data and adding, Yeah, more more measures there. And yeah, I’ll send you any update when I when I’ve got it. Okay, if you know other thing that you would like to see there in the dashboards. Let me know, and we can work on that. Okay.

179 00:15:44.630 00:15:46.130 kim todaro: Sounds good. Thanks, Nicholas.

180 00:15:46.830 00:15:49.169 Nicolas Sucari: Thanks, Kim, bye-bye. Have a nice weekend.

181 00:15:49.170 00:15:50.090 kim todaro: Have a good one.