Meeting Title: Eden Daily Standup Date: 2026-01-22 Meeting participants: Awaish Kumar, Zoran Selinger, Casie Aviles, Greg Stoutenburg, Ashwini Sharma, Demilade Agboola
WEBVTT
1 00:00:48.330 ⇒ 00:00:48.950 Awaish Kumar: Pipe?
2 00:00:51.900 ⇒ 00:00:56.759 Zoran Selinger: Yeah, so Avesh, I sent you the… the write-up, so…
3 00:00:57.240 ⇒ 00:01:03.580 Zoran Selinger: I know only basics… basics of SQL,
4 00:01:03.950 ⇒ 00:01:10.559 Zoran Selinger: So, I mean, I use Gemini to help me with the logic.
5 00:01:10.680 ⇒ 00:01:15.550 Zoran Selinger: So, maybe that’s good, maybe it isn’t. Numbers look fine when I look at them.
6 00:01:16.260 ⇒ 00:01:22.710 Zoran Selinger: maybe there’s optimization things that could… should be in there, I don’t… I don’t really know.
7 00:01:23.740 ⇒ 00:01:24.660 Zoran Selinger: So…
8 00:01:25.240 ⇒ 00:01:25.980 Awaish Kumar: Okay.
9 00:01:25.980 ⇒ 00:01:31.699 Zoran Selinger: I think I need a model so I can create a Tableau report.
10 00:01:33.550 ⇒ 00:01:34.520 Awaish Kumar: Okay, I’ll…
11 00:01:34.520 ⇒ 00:01:36.280 Zoran Selinger: You’ll see from the write-up.
12 00:01:36.690 ⇒ 00:01:38.019 Zoran Selinger: The structure, basically.
13 00:01:38.020 ⇒ 00:01:43.099 Awaish Kumar: I already looked at that. I’m just going to get it created.
14 00:01:43.390 ⇒ 00:01:44.230 Zoran Selinger: Okay.
15 00:01:44.230 ⇒ 00:01:45.520 Awaish Kumar: Okay. Okay.
16 00:01:46.250 ⇒ 00:01:59.290 Zoran Selinger: I don’t know if you already looked at the SQL itself, does that look good? I mean, I can read it, but obviously the details and, like, optimization considerations, I.
17 00:01:59.290 ⇒ 00:02:00.479 Awaish Kumar: We’ll look at…
18 00:02:00.480 ⇒ 00:02:02.439 Zoran Selinger: I cannot comment on, really.
19 00:02:02.840 ⇒ 00:02:08.019 Awaish Kumar: Yeah, we’ll look at it, we’ll look at that, like, I… I don’t know, like, if I have…
20 00:02:08.820 ⇒ 00:02:13.479 Zoran Selinger: like, I have to, like, cooperate with my team on this, right? They need… Okay.
21 00:02:13.480 ⇒ 00:02:14.700 Awaish Kumar: need to take a try.
22 00:02:15.200 ⇒ 00:02:15.890 Zoran Selinger: Okay.
23 00:02:16.540 ⇒ 00:02:23.190 Zoran Selinger: Alright, so, did… I’m not sure Robert is…
24 00:02:23.500 ⇒ 00:02:27.320 Zoran Selinger: available. He might be stuck in a flight or somewhere.
25 00:02:28.860 ⇒ 00:02:29.510 Awaish Kumar: Okay.
26 00:02:30.390 ⇒ 00:02:35.520 Zoran Selinger: So, if we… so, Casey…
27 00:02:35.640 ⇒ 00:02:40.460 Zoran Selinger: You said to Christina that we are going to look into it, right?
28 00:02:40.590 ⇒ 00:02:41.130 Zoran Selinger: Robert.
29 00:02:41.130 ⇒ 00:02:41.860 Casie Aviles: Yeah.
30 00:02:43.050 ⇒ 00:02:46.159 Zoran Selinger: commenting on… on these.
31 00:02:46.430 ⇒ 00:02:46.920 Awaish Kumar: I just wanted…
32 00:02:46.920 ⇒ 00:02:48.370 Zoran Selinger: an opportunity.
33 00:02:48.950 ⇒ 00:02:49.709 Greg Stoutenburg: Here it goes.
34 00:02:50.370 ⇒ 00:02:51.340 Zoran Selinger: Hi, Greg.
35 00:02:51.340 ⇒ 00:02:56.479 Awaish Kumar: Sorry, Zoran, I just wanted to, have my… Little bit of feedback.
36 00:02:57.070 ⇒ 00:03:03.609 Awaish Kumar: Like, you are the CSO on, kind of, through work extremes in Eden.
37 00:03:04.650 ⇒ 00:03:16.039 Awaish Kumar: So, if you think anything is being delayed and not being done, right, like, you need to set up a meeting between yourself, or Ashwani, whoever is an EP,
38 00:03:16.210 ⇒ 00:03:21.400 Awaish Kumar: And, like, have to close it down. So if… if an EP is not responding to you.
39 00:03:21.580 ⇒ 00:03:35.649 Awaish Kumar: or is not collaborating with you, then you can, like, escalate to me or Robert. But, like, you need to set up the meeting and figure out, like, if things are moving, or somebody’s just not…
40 00:03:35.940 ⇒ 00:03:40.040 Awaish Kumar: like, taking it seriously. So, like, that’s… that’s what you have to figure out.
41 00:03:40.650 ⇒ 00:03:42.469 Awaish Kumar: Like, because…
42 00:03:42.470 ⇒ 00:03:44.130 Zoran Selinger: My message yesterday.
43 00:03:44.580 ⇒ 00:03:50.179 Zoran Selinger: So I sent a message in the internal channel that I need help with this.
44 00:03:50.320 ⇒ 00:04:00.860 Zoran Selinger: And… The… You see… you… you can see that the… the response was, we don’t have capacity for this.
45 00:04:01.190 ⇒ 00:04:05.320 Zoran Selinger: So that was the response. Then I offered, okay, I’m gonna do most…
46 00:04:05.640 ⇒ 00:04:08.509 Zoran Selinger: most of the work, if I can.
47 00:04:09.510 ⇒ 00:04:12.719 Zoran Selinger: And then just that last part, like, dbt stuff.
48 00:04:12.890 ⇒ 00:04:14.799 Zoran Selinger: Obviously, I need help with that.
49 00:04:15.130 ⇒ 00:04:15.670 Zoran Selinger: Okay.
50 00:04:15.670 ⇒ 00:04:16.320 Awaish Kumar: Yeah.
51 00:04:16.320 ⇒ 00:04:18.540 Zoran Selinger: That was the thinking behind it, right?
52 00:04:18.779 ⇒ 00:04:24.259 Awaish Kumar: Yeah, like, my point is, before it lands there, like.
53 00:04:24.549 ⇒ 00:04:28.549 Awaish Kumar: How many times, like, you and Ashwini met, actually?
54 00:04:28.709 ⇒ 00:04:32.699 Awaish Kumar: to work on this. Like, did… did you set up a call?
55 00:04:32.849 ⇒ 00:04:50.009 Awaish Kumar: Like, that’s… in our manual, we know that, like, CSO is basically… has to drive, because customer will be asking you, like, why it’s not done, right? You have to then escalate, like, you pair with Ashwini, and he says, okay, I don’t have capacity.
56 00:04:50.109 ⇒ 00:04:52.839 Awaish Kumar: That’s totally… I agree, you have to escalate, but…
57 00:04:53.499 ⇒ 00:04:57.339 Awaish Kumar: Like, until… before that, like, that did… did that dialogue happen?
58 00:04:58.530 ⇒ 00:04:58.910 Casie Aviles: He is.
59 00:04:58.910 ⇒ 00:04:59.360 Zoran Selinger: R.
60 00:04:59.360 ⇒ 00:05:00.050 Casie Aviles: And did…
61 00:05:00.500 ⇒ 00:05:09.230 Zoran Selinger: No, I mean, I wasn’t sure if the Ashwini is the person to look at that particular task.
62 00:05:09.940 ⇒ 00:05:17.199 Awaish Kumar: Yeah, so I think we have EPs assigned in that Google Sheet that Robert shared, and it’s either Ashwini or Casey.
63 00:05:17.320 ⇒ 00:05:29.649 Awaish Kumar: I’m no longer at EP. I can’t consider if there is… if something gets escalated, right? In terms, like, for this, for example, for these tickets, right?
64 00:05:29.650 ⇒ 00:05:30.619 Zoran Selinger: Yeah, I mean…
65 00:05:30.900 ⇒ 00:05:36.580 Awaish Kumar: But I want you to make collaborating with each other on this before it gets escalated.
66 00:05:37.920 ⇒ 00:05:42.510 Zoran Selinger: Yeah, so you see for, like, we have…
67 00:05:42.700 ⇒ 00:05:46.829 Zoran Selinger: So if you, if you look at the Q1, roadmap.
68 00:05:47.170 ⇒ 00:06:03.099 Zoran Selinger: So I have… I have, Casey as EP for the initiatives there, and I have Robert for, the DSL, right? This particular task, under…
69 00:06:03.950 ⇒ 00:06:19.690 Zoran Selinger: just, okay, we need an additional report, because Tigran has no reliable reporting on Google Organic. Doesn’t really fit into any of those Q1 initiatives for Eden that we have. So I don’t know, like, who the
70 00:06:19.690 ⇒ 00:06:28.980 Zoran Selinger: let’s say, a general EPs. If that’s a Srini, okay, that’s fine. This is why I sent a message into the channel.
71 00:06:29.240 ⇒ 00:06:35.230 Zoran Selinger: And never CC’d anyone specifically, because I didn’t know who this ticket is for, exactly.
72 00:06:36.160 ⇒ 00:06:39.420 Awaish Kumar: Yeah, right, in that case, also, we…
73 00:06:39.550 ⇒ 00:06:45.069 Awaish Kumar: I’m not sure, like, we need to maybe ask Robert, like, if something is out of these work streams.
74 00:06:45.280 ⇒ 00:06:47.560 Awaish Kumar: How are we going to handle that?
75 00:06:47.650 ⇒ 00:06:50.720 Zoran Selinger: Yeah, yeah. We create an ad hoc…
76 00:06:50.720 ⇒ 00:06:56.060 Awaish Kumar: Kind of a stream or something like that, so we know, actually, who to contact in those cases.
77 00:06:57.200 ⇒ 00:07:06.650 Zoran Selinger: And this is why I sent a message in the… in the… in the channel directly, and just ask, okay, who… who should I talk to, basically?
78 00:07:06.990 ⇒ 00:07:10.200 Zoran Selinger: And you saw the response that I got.
79 00:07:10.590 ⇒ 00:07:16.300 Awaish Kumar: Yeah, like, obviously it’s an analytical work, right? That’s why it ended up being on…
80 00:07:16.920 ⇒ 00:07:27.519 Awaish Kumar: on me, and Ashwani, because, we are the AEs, right? But my… my just… my point is that, like, let’s have a, like.
81 00:07:27.700 ⇒ 00:07:32.939 Awaish Kumar: pairing session, like, meet quickly and resolve it, right? We don’t want to just…
82 00:07:33.090 ⇒ 00:07:43.240 Awaish Kumar: escalate and keep sending one message on Slack, like, once a day. Like, let’s just set up a meeting, have everybody in one place, and let’s talk it out.
83 00:07:44.240 ⇒ 00:07:46.559 Zoran Selinger: Okay, okay.
84 00:07:46.930 ⇒ 00:07:55.210 Zoran Selinger: the idea… basically, the idea… so, for example, when I… when I, pinged you today, for this particular thing…
85 00:07:55.210 ⇒ 00:08:01.640 Awaish Kumar: Yeah, I am… I’m looking into that. We don’t need to, like, escalate it. I will take care of that.
86 00:08:01.650 ⇒ 00:08:15.119 Zoran Selinger: No, no, no, that’s fine. The reason I talked to you, because I thought you might assign someone else to, like, you have the control of that team, and, like, you can assign whoever you want.
87 00:08:15.150 ⇒ 00:08:29.659 Zoran Selinger: To help me with that particular task. But, okay, if you want, in the future, okay, let’s… before we write any messages in the… in the general channel, we can… yeah, I can… I can ping you in a… in a… in a…
88 00:08:30.110 ⇒ 00:08:35.599 Awaish Kumar: My point is, like, that’s what Utam says, that whenever you have… you are sending messages in Slack.
89 00:08:35.809 ⇒ 00:08:46.369 Awaish Kumar: and it is, like, everybody’s doing something, maybe for other clients, right? So it’s possible that somebody misses that, but if you feel the urgency, like, okay, I need that
90 00:08:46.560 ⇒ 00:08:52.449 Awaish Kumar: something right now, like, I’m stuck, right? Then just go for a meeting, like, set up a meeting.
91 00:08:52.740 ⇒ 00:08:53.580 Zoran Selinger: Right?
92 00:08:53.650 ⇒ 00:09:03.959 Awaish Kumar: Yeah, then if you don’t get a response, nobody joins your meeting, then yeah, please escalate. But, yeah, let’s, like, do it that one step before,
93 00:09:04.170 ⇒ 00:09:05.019 Awaish Kumar: We escalate, yeah.
94 00:09:05.020 ⇒ 00:09:06.310 Zoran Selinger: Yeah. Okay.
95 00:09:06.680 ⇒ 00:09:07.360 Zoran Selinger: Sure.
96 00:09:10.180 ⇒ 00:09:13.960 Zoran Selinger: Is there anything else?
97 00:09:14.390 ⇒ 00:09:17.089 Zoran Selinger: For me, from me, no.
98 00:09:18.360 ⇒ 00:09:20.250 Zoran Selinger: Greg, did you have anything?
99 00:09:20.370 ⇒ 00:09:27.739 Zoran Selinger: Have you gone… Have you got any… Access to any tools.
100 00:09:29.200 ⇒ 00:09:32.440 Zoran Selinger: Did you contact Judd, and did you get access?
101 00:09:33.060 ⇒ 00:09:38.980 Greg Stoutenburg: Yeah, I’ve got BASC, Customer I.O, VWO,
102 00:09:39.190 ⇒ 00:09:58.680 Greg Stoutenburg: Yeah, so I’ve got all those things, so I wanna… I wanna run something by you guys in a moment. As far as things for me on Eden, Ashwini’s, got a couple of issues that I… I took out of a chat when Henry did the handover for me with Eden last, Friday, I think.
103 00:10:00.860 ⇒ 00:10:17.360 Greg Stoutenburg: For me, on the call today, I want to… I need a couple minutes to show Ryan that the information that I’ve been given on experiments that they’re running so far, just… I need context, I need to… I need to see copy, I need to see what these campaigns are, because what I’m able to see right now is just in VWO, you know, campaign one.
104 00:10:17.360 ⇒ 00:10:21.409 Greg Stoutenburg: Very, you know, brief name that wouldn’t make any sense to anyone who’s not internal.
105 00:10:21.450 ⇒ 00:10:40.479 Greg Stoutenburg: 70% drop-off, whatever. Like, it just doesn’t mean anything, so I can’t make a roadmap with, that limited information. So I just kind of want to say a little bit about that, and then I think I messaged him, like, 5 times between Tuesday and Wednesday to ask for a call, and, so I need a minute to sort of, you know, say, help me help you.
106 00:10:40.770 ⇒ 00:10:52.179 Greg Stoutenburg: Okay, that’s that, and there’s a request that’s from Jonah and Judd together. I’ve used Customer I.O. in a previous role, but it was a long time ago, and I didn’t really use it that extensively.
107 00:10:52.180 ⇒ 00:11:01.820 Greg Stoutenburg: So, maybe you guys can help me with this. What I’m trying to do for a request from Judd is create a cohort of, of…
108 00:11:02.700 ⇒ 00:11:09.700 Greg Stoutenburg: purchasers, Who made their first-time order in the last 7 days.
109 00:11:10.020 ⇒ 00:11:17.590 Greg Stoutenburg: from EP. I’m guessing at EP. I assume it means Eden Pharmacy, it occurred to me after, maybe it means Eden Plus.
110 00:11:18.960 ⇒ 00:11:19.509 Greg Stoutenburg: what do you.
111 00:11:19.510 ⇒ 00:11:22.660 Zoran Selinger: Yeah. I don’t know. I don’t know.
112 00:11:22.660 ⇒ 00:11:28.549 Greg Stoutenburg: Fair, okay. Has anyone on our team worked in their customer I.O. environment very extensively?
113 00:11:28.550 ⇒ 00:11:29.890 Zoran Selinger: I don’t think so.
114 00:11:29.890 ⇒ 00:11:34.900 Awaish Kumar: Yeah, we had… I think we had Handy, but he’s no longer here.
115 00:11:36.260 ⇒ 00:11:39.450 Awaish Kumar: Who had most view inside of CIO?
116 00:11:40.360 ⇒ 00:11:41.000 Awaish Kumar: And…
117 00:11:41.000 ⇒ 00:11:49.440 Zoran Selinger: That’s for sure true, yes. It’s new with the most, but if… I don’t even know if he created segments in there or anything.
118 00:11:49.440 ⇒ 00:11:50.190 Greg Stoutenburg: Oh, like…
119 00:11:50.190 ⇒ 00:11:50.790 Zoran Selinger: Correct.
120 00:11:51.120 ⇒ 00:11:51.670 Awaish Kumar: Okay.
121 00:11:52.030 ⇒ 00:11:57.340 Awaish Kumar: was already there before us. Somebody in the Eden team was already working in it.
122 00:11:57.830 ⇒ 00:12:02.899 Awaish Kumar: He came out, maybe he helped them do some stuff inside of CIO.
123 00:12:02.900 ⇒ 00:12:04.410 Greg Stoutenburg: Yeah, okay.
124 00:12:04.850 ⇒ 00:12:05.389 Awaish Kumar: What it is?
125 00:12:05.390 ⇒ 00:12:08.480 Greg Stoutenburg: Yeah, there’s a bunch of segments in here.
126 00:12:08.480 ⇒ 00:12:10.429 Zoran Selinger: There’s a lot, so…
127 00:12:10.430 ⇒ 00:12:11.010 Greg Stoutenburg: So…
128 00:12:11.010 ⇒ 00:12:11.820 Zoran Selinger: Yeah.
129 00:12:11.820 ⇒ 00:12:23.370 Greg Stoutenburg: Yeah, so this one, I mean, you know, if the data is all set up correctly, this AI tool, I was like, oh, this is gonna be a breeze, it was useless. It just asked me the same questions that I was trying… like, don’t ask me.
130 00:12:23.480 ⇒ 00:12:24.319 Greg Stoutenburg: You’re the AI.
131 00:12:24.320 ⇒ 00:12:24.860 Zoran Selinger: Yeah, yeah.
132 00:12:25.100 ⇒ 00:12:26.549 Zoran Selinger: This is what you’re for.
133 00:12:26.550 ⇒ 00:12:28.189 Greg Stoutenburg: So, anyway, that was useless.
134 00:12:28.190 ⇒ 00:12:32.000 Zoran Selinger: 7 days and matched all Iss for… Doesn’t this…
135 00:12:32.000 ⇒ 00:12:33.329 Greg Stoutenburg: This seems sent to me.
136 00:12:33.430 ⇒ 00:12:35.739 Zoran Selinger: That sounds correct to me, yeah.
137 00:12:36.380 ⇒ 00:12:40.849 Greg Stoutenburg: Yeah, and then first time order, this should only pick out uniques, right? And then.
138 00:12:40.850 ⇒ 00:12:41.580 Zoran Selinger: Yeah.
139 00:12:42.260 ⇒ 00:12:45.610 Greg Stoutenburg: Eden Pharmacy, and they did say EP states, which…
140 00:12:46.340 ⇒ 00:12:46.859 Greg Stoutenburg: I’m trying to…
141 00:12:46.860 ⇒ 00:12:49.900 Zoran Selinger: This time, EP orders… Okay.
142 00:12:50.310 ⇒ 00:12:58.689 Greg Stoutenburg: Yep. It’s the first time in the pharmacy name, because it’s supposed to be first-time purchases from EP, which, again, I assume means Eden Pharmacy.
143 00:12:58.930 ⇒ 00:13:00.260 Greg Stoutenburg: Okay.
144 00:13:00.260 ⇒ 00:13:03.770 Zoran Selinger: That looks right to me, logically, that should be it.
145 00:13:04.360 ⇒ 00:13:14.799 Greg Stoutenburg: Yeah, alright. I’ll, I’ll run this by them. I’ll… I’ll drop it in Slack, even though we’re gonna meet with them in 15 minutes. I don’t know who’ll be on the call, but I’ll say, hey, you know, Judd, is this what you’re looking for?
146 00:13:15.910 ⇒ 00:13:18.460 Greg Stoutenburg: Is this what you’re looking for? Yeah. Okay.
147 00:13:18.850 ⇒ 00:13:20.370 Greg Stoutenburg: Okay.
148 00:13:20.370 ⇒ 00:13:26.790 Zoran Selinger: Ashwini, did you want to talk about the ticket you were asking me about earlier today?
149 00:13:27.010 ⇒ 00:13:33.620 Ashwini Sharma: Yeah, sorry, I messaged you and Greg, right? In that group chat?
150 00:13:34.180 ⇒ 00:13:34.850 Greg Stoutenburg: Yep.
151 00:13:35.010 ⇒ 00:13:35.530 Greg Stoutenburg: Nope.
152 00:13:35.530 ⇒ 00:13:41.140 Ashwini Sharma: Yeah, yeah, yeah, yeah, yeah, yeah. Maybe we can discuss that, let me share my screen.
153 00:13:43.020 ⇒ 00:13:51.390 Zoran Selinger: Yeah, it’s, it’s… like, like, Avesh said, customer I.O. implementation was already there when we joined.
154 00:13:51.930 ⇒ 00:13:54.340 Ashwini Sharma: No, that part is done, the customer I.O. part.
155 00:13:54.340 ⇒ 00:13:55.520 Zoran Selinger: Oh, okay, okay.
156 00:13:56.110 ⇒ 00:13:56.950 Ashwini Sharma: Mr.
157 00:13:56.950 ⇒ 00:13:59.269 Zoran Selinger: I thought we were talking about that.
158 00:13:59.430 ⇒ 00:14:02.890 Ashwini Sharma: No, no, that, that, that was done.
159 00:14:02.890 ⇒ 00:14:14.040 Awaish Kumar: So, there are a few things, like, CI was already there, we did a rework, Henry was actually responsible for what’s going in, CIO, what are the segments, what, like, auditing all of that.
160 00:14:14.180 ⇒ 00:14:22.440 Awaish Kumar: And, like, I did help him with creating dbt models, or maybe creating connections in, in segment, or…
161 00:14:22.630 ⇒ 00:14:30.510 Awaish Kumar: Or something like that. So, we just looked into that. Ashwani basically already added a new field, now it’s syncing to CIO.
162 00:14:31.150 ⇒ 00:14:34.860 Awaish Kumar: Now he wants to understand this task, which is just right.
163 00:14:36.110 ⇒ 00:14:43.230 Zoran Selinger: So our, so customer, so data streams into CIO from segment, then?
164 00:14:43.230 ⇒ 00:14:44.290 Awaish Kumar: Yes.
165 00:14:45.170 ⇒ 00:14:45.860 Zoran Selinger: Okay.
166 00:14:48.140 ⇒ 00:14:48.670 Ashwini Sharma: Yeah.
167 00:14:48.780 ⇒ 00:14:59.030 Ashwini Sharma: So basically, yeah, Zoran, you had a comment, right? So, like, is the client aware that there is a system already that can give a similar kind of result?
168 00:14:59.880 ⇒ 00:15:01.780 Ashwini Sharma: Greg, this is a question for you.
169 00:15:02.880 ⇒ 00:15:04.340 Greg Stoutenburg: Can you ask that question again?
170 00:15:04.850 ⇒ 00:15:07.280 Ashwini Sharma: It says, Zoran has mentioned over here that
171 00:15:07.430 ⇒ 00:15:15.259 Ashwini Sharma: like, the customers can all identify, you know, these… the similar task based on question ID and magic link, right?
172 00:15:15.640 ⇒ 00:15:20.379 Zoran Selinger: Greg, if you look at the segments that I created in there, there’s a bunch of…
173 00:15:20.880 ⇒ 00:15:29.280 Zoran Selinger: I cut abandoners’ audiences in there, and they’re based on question IDs and magic links and.
174 00:15:31.280 ⇒ 00:15:31.910 Awaish Kumar: Zoning.
175 00:15:31.910 ⇒ 00:15:34.419 Zoran Selinger: I looked into a few of those.
176 00:15:34.570 ⇒ 00:15:35.749 Zoran Selinger: Go ahead, Arish.
177 00:15:36.400 ⇒ 00:15:41.749 Awaish Kumar: I just want, like, if you know that, can you show that segment to Greg just right now?
178 00:15:42.980 ⇒ 00:15:45.180 Zoran Selinger: I mean, yeah, I should be able to find it.
179 00:15:45.180 ⇒ 00:15:47.650 Greg Stoutenburg: Doran, is it all these ones that say AC?
180 00:15:48.610 ⇒ 00:15:50.979 Zoran Selinger: Yes, exactly. Those are the ones.
181 00:15:51.220 ⇒ 00:15:52.570 Greg Stoutenburg: It doesn’t start.
182 00:15:53.510 ⇒ 00:16:01.979 Greg Stoutenburg: Yeah, I didn’t know. Okay, oh, no, the… wait, order completed, not performed. Okay, matches these various drug names.
183 00:16:01.980 ⇒ 00:16:04.959 Zoran Selinger: But they got to a specific question, right?
184 00:16:05.770 ⇒ 00:16:06.170 Greg Stoutenburg: Yeah.
185 00:16:06.170 ⇒ 00:16:09.529 Zoran Selinger: That’s… that’s the idea of all of those… all of those.
186 00:16:09.530 ⇒ 00:16:11.710 Greg Stoutenburg: I see. Okay.
187 00:16:12.020 ⇒ 00:16:13.659 Greg Stoutenburg: Okay, I’ll get clarity from…
188 00:16:13.660 ⇒ 00:16:31.140 Zoran Selinger: Question IDs are a little bit… I don’t know, I don’t have a list of question IDs and what they exactly mean, right? I don’t have a list anywhere. Yeah. But Judd, obviously, or whoever created those audiences, they do know what question IDs represent exactly, so…
189 00:16:31.530 ⇒ 00:16:32.260 Greg Stoutenburg: Okay.
190 00:16:33.060 ⇒ 00:16:34.929 Greg Stoutenburg: Okay,
191 00:16:35.650 ⇒ 00:16:54.880 Greg Stoutenburg: Well, Customer IO… okay, Customer I.O. will say who edited something. Yeah, I’m seeing Judd as the person who set these up, so I… I’m gonna go back to them and clarify this, but my interpretation of all this, putting it together, is that they want a new way of identifying abandoned cart. If I just look at this first one.
192 00:16:55.060 ⇒ 00:16:59.449 Greg Stoutenburg: It looks like their only criteria are order not completed.
193 00:16:59.630 ⇒ 00:17:08.940 Greg Stoutenburg: And then there’s some magic link, so I have to assume that means something like, yeah, they got to a certain stage of some product and didn’t buy it.
194 00:17:09.060 ⇒ 00:17:14.820 Greg Stoutenburg: But now I think they want some tighter criteria than that. I’ll have to… I’ll have to ask them that.
195 00:17:15.400 ⇒ 00:17:22.189 Zoran Selinger: And again, Greg, we should… Keep in mind that we are switching, probably soon.
196 00:17:22.609 ⇒ 00:17:22.969 Greg Stoutenburg: Yeah.
197 00:17:22.970 ⇒ 00:17:25.790 Zoran Selinger: to, away from Basque, so…
198 00:17:25.970 ⇒ 00:17:36.109 Zoran Selinger: the intakes will look, be labeled, URLs, whatever, will be probably very different. Avesh, maybe you have…
199 00:17:36.750 ⇒ 00:17:42.949 Zoran Selinger: Have you seen anything from the new workflow that will be in place that will replace Basque?
200 00:17:45.050 ⇒ 00:17:47.609 Awaish Kumar: Yes, a little bit.
201 00:17:49.300 ⇒ 00:17:51.550 Awaish Kumar: Yeah, like, I have…
202 00:17:51.580 ⇒ 00:18:05.380 Awaish Kumar: So, like, this is what we have to work on with Greg, like, the things you’re talking about, like, identifying evident cards. So, right now, from Basque, I don’t have information about the index, right? I don’t know if…
203 00:18:05.380 ⇒ 00:18:13.300 Awaish Kumar: people, aberran the intake on what question ID or what page. We don’t have that information, right?
204 00:18:13.880 ⇒ 00:18:24.460 Awaish Kumar: And we want our remote team, which is building new platform, to build all of that. So, on each screen, what events to capture, so that we can identify
205 00:18:24.740 ⇒ 00:18:30.470 Awaish Kumar: Okay, people joined, like, started a questionnaire, he filled out 3 questions, and then he…
206 00:18:35.520 ⇒ 00:18:36.520 Greg Stoutenburg: Cliffhanger.
207 00:18:36.850 ⇒ 00:18:38.549 Zoran Selinger: Yeah, excuse me.
208 00:18:38.550 ⇒ 00:18:39.270 Greg Stoutenburg: really expensive.
209 00:18:44.910 ⇒ 00:18:46.390 Zoran Selinger: Yeah, so…
210 00:18:47.130 ⇒ 00:18:49.280 Awaish Kumar: Sorry, I got disconnected.
211 00:18:50.610 ⇒ 00:19:01.100 Awaish Kumar: Yeah, I was saying that, like, yeah, in that, like, the system, like, I’m auditing that right now, but that’s, that is a pure,
212 00:19:01.100 ⇒ 00:19:10.739 Awaish Kumar: system where it has, like, order, order, order items, cogs, products, information, treatments, like, all of that, which we can get from Basque.
213 00:19:10.740 ⇒ 00:19:29.869 Awaish Kumar: is there. Like, the few missing things are also there, like, we were missing COGS things, we were missing, like, product info, and then we were missing some, like, wild door sizes and all of that. So we could get it from new system. The only thing that is not implemented yet is that telemetry thing.
214 00:19:29.870 ⇒ 00:19:34.320 Awaish Kumar: Which, like, I think Greg has to come, like.
215 00:19:35.050 ⇒ 00:19:49.030 Awaish Kumar: Greg has to work with the team, I don’t know how that works, like, maybe Robert can clarify, but, like, we need to come up with a plan on, like, on what screen of intake flow, what are the events we want to capture?
216 00:19:49.030 ⇒ 00:20:07.679 Awaish Kumar: Right? So that we can do all these analysis that we are looking for. Once that is done, we can share that Figma with the self, and they are going to implement it. Once they implement it, the data will be in some database, and then I will be ingesting that data to BigQuery, basically.
217 00:20:09.990 ⇒ 00:20:17.110 Greg Stoutenburg: Yep. That sounds good. I, that’s one of the things that I need to ask Ryan about.
218 00:20:17.270 ⇒ 00:20:32.739 Greg Stoutenburg: Zoran, as you noted, things are going to be changing soon, but I said, you know, I said if there isn’t currently documentation that gives intake slug for product for, you know, comprehensively, then I identified the top 5 and said, can you just tell me what these ones are? And…
219 00:20:32.740 ⇒ 00:20:50.449 Greg Stoutenburg: And the reason why I took that approach is because as far as… as far as making changes that can help them improve revenue, small percentage increase to these intakes that are started 20,000 times a week each is just gonna add up to a lot more than, you know, doubling the conversion of something that has 2,000
220 00:20:50.450 ⇒ 00:20:59.979 Greg Stoutenburg: start a week. So, and I’ll… I’ll bring that up again in the call as well. I don’t… I’ve never been on the Eden call before, I don’t want to hog it, but I have,
221 00:21:00.650 ⇒ 00:21:04.160 Greg Stoutenburg: four… four items I’d like to review with them quickly.
222 00:21:06.790 ⇒ 00:21:08.640 Zoran Selinger: And you’re referring to what, Cole?
223 00:21:08.710 ⇒ 00:21:10.320 Greg Stoutenburg: The one that starts in 10 minutes.
224 00:21:10.890 ⇒ 00:21:15.919 Zoran Selinger: Oh, okay, okay, so, okay. Oh yeah, you’re, you’re there, okay, right.
225 00:21:16.450 ⇒ 00:21:19.639 Zoran Selinger: Sure, I have a deck. We have a weekly deck.
226 00:21:19.860 ⇒ 00:21:23.569 Zoran Selinger: Yeah. That’s… That’s for it.
227 00:21:23.680 ⇒ 00:21:31.170 Zoran Selinger: We can… And then, yeah, we’ll… okay, we’ll… okay, we’ll… we’ll figure it out in the call.
228 00:21:31.170 ⇒ 00:21:39.929 Greg Stoutenburg: Yeah, the single most important one for me is I need to get Ryan to agree to put time on the calendar with me, or else I’m basically stuck. I mean, the rest, like, I…
229 00:21:40.110 ⇒ 00:21:47.770 Greg Stoutenburg: the rest I can probably figure out, or just handle it with Jonah or Judd. But, I can’t make an experimentation roadmap for them if I can’t get ahold of Ryan.
230 00:21:48.000 ⇒ 00:21:48.610 Zoran Selinger: Yeah.
231 00:21:48.850 ⇒ 00:21:50.179 Zoran Selinger: I think so, yeah.
232 00:21:50.390 ⇒ 00:21:52.040 Zoran Selinger: That’s right. Okay.
233 00:21:52.080 ⇒ 00:21:53.060 Greg Stoutenburg: No.
234 00:21:53.930 ⇒ 00:21:55.290 Zoran Selinger: Anything else, guys?
235 00:21:56.320 ⇒ 00:22:02.580 Awaish Kumar: Yeah, if you’re all done, then I want to meet with, like, Ashwini and Demilade.
236 00:22:03.470 ⇒ 00:22:06.839 Awaish Kumar: I need your, like, 5 minutes to discuss something.
237 00:22:12.480 ⇒ 00:22:14.270 Awaish Kumar: Actually, I’m…
238 00:22:14.270 ⇒ 00:22:15.510 Ashwini Sharma: Sure, sure, Amir, I’m here.
239 00:22:16.420 ⇒ 00:22:16.940 Awaish Kumar: Okay.
240 00:22:16.940 ⇒ 00:22:17.700 Greg Stoutenburg: drop, I guess.
241 00:22:17.700 ⇒ 00:22:19.040 Zoran Selinger: Okay, I’ll leave you.
242 00:22:19.520 ⇒ 00:22:20.070 Greg Stoutenburg: Bye.
243 00:22:20.480 ⇒ 00:22:21.840 Zoran Selinger: Thanks, everyone. Bye.
244 00:22:25.270 ⇒ 00:22:27.420 Awaish Kumar: Dami, are you there? You’re on mute.
245 00:22:27.960 ⇒ 00:22:28.870 Demilade Agboola: Yes, I’m here.
246 00:22:29.190 ⇒ 00:22:32.070 Awaish Kumar: Okay, I just wanted to discuss.
247 00:22:32.070 ⇒ 00:22:35.820 Ashwini Sharma: We’ll move to a different meeting, because this is recorded as a part of stand-up.
248 00:22:36.750 ⇒ 00:22:40.939 Awaish Kumar: That’s okay, I want to discuss something regarding the ticket for Eden.
249 00:22:40.940 ⇒ 00:22:41.280 Ashwini Sharma: Okay.
250 00:22:41.280 ⇒ 00:22:43.599 Awaish Kumar: through the shoulder, right? So…
251 00:22:44.240 ⇒ 00:23:00.780 Awaish Kumar: what I wanted to know from Demi is that, like, I remember a little bit about… we have some Basque data which have some basic links. Is there any, like, do you think it is possible to identify using that if somebody ever done the…
252 00:23:01.080 ⇒ 00:23:06.540 Awaish Kumar: The… the… like, the flow, intake flow, or something like that?
253 00:23:08.910 ⇒ 00:23:11.459 Demilade Agboola: Sir, I’m not sure I understand the question.
254 00:23:12.100 ⇒ 00:23:13.310 Awaish Kumar: So, like…
255 00:23:13.500 ⇒ 00:23:25.870 Awaish Kumar: like, the way to order on Eden is that people have to fill intake forms, right? And then, finally, they end up in the treatment and prescription and orders and things like that. So…
256 00:23:26.460 ⇒ 00:23:33.679 Awaish Kumar: Aiden Team is trying to identify the users who abandoned the… The cart, right?
257 00:23:34.270 ⇒ 00:23:34.710 Awaish Kumar: Oh, okay.
258 00:23:35.120 ⇒ 00:23:39.730 Awaish Kumar: Somebody comes in, fills in the form, or halfway through the form, and then they leave.
259 00:23:39.980 ⇒ 00:23:44.099 Awaish Kumar: Right? Now we want to identify those people who have the…
260 00:23:44.220 ⇒ 00:23:48.219 Awaish Kumar: Abandoned cart, so we can send a message to them, for example.
261 00:23:48.730 ⇒ 00:23:50.270 Demilade Agboola: Oh, okay, gotcha, gotcha.
262 00:23:51.190 ⇒ 00:23:55.849 Demilade Agboola: I am not sure. I don’t think I have seen anything.
263 00:23:56.240 ⇒ 00:24:01.770 Demilade Agboola: For that, the only thing I’ve seen is abandoned orders, but not necessarily intake form.
264 00:24:03.390 ⇒ 00:24:07.200 Awaish Kumar: Yeah, like, okay, so how are we identifying abandoned orders?
265 00:24:08.170 ⇒ 00:24:13.649 Demilade Agboola: There’s a… in Basque, the orders data, there’s a status that has abandoned.
266 00:24:14.280 ⇒ 00:24:15.680 Awaish Kumar: Oh, okay, okay.
267 00:24:16.140 ⇒ 00:24:18.649 Awaish Kumar: We only have that, right? So…
268 00:24:19.100 ⇒ 00:24:28.510 Awaish Kumar: I don’t know what stage that is in, like, somebody fills out the form, and then don’t pay, then it’s moved to abandoned, or what is the definition of that?
269 00:24:29.220 ⇒ 00:24:34.069 Demilade Agboola: So, I believe… I’m not actually sure, to be honest.
270 00:24:35.960 ⇒ 00:24:43.889 Demilade Agboola: I’m not sure. I think I might need to, like, just look into that. But yes, I know… I do know there’s an abandon and there’s pending, I believe, or…
271 00:24:43.890 ⇒ 00:24:53.449 Awaish Kumar: Yeah, pending is not exactly that, but yeah, I agree, abandoned order means that order is abandoned, but I don’t know at what stage.
272 00:24:54.330 ⇒ 00:25:05.989 Awaish Kumar: That is only after the intake form is filled, then we have those who have filled the form but didn’t pay for the order. Then there is… there could be people who are halfway through the form and then just leave.
273 00:25:06.470 ⇒ 00:25:13.920 Awaish Kumar: Yeah. So… Yeah, there are a few things, Ashwini, like, we just discussed. If…
274 00:25:14.530 ⇒ 00:25:19.110 Awaish Kumar: If you want to just spend some time on this ticket, like, to…
275 00:25:19.730 ⇒ 00:25:31.719 Awaish Kumar: to, like, do some quick, checks on, like… maybe share with Greg, like, we have these orders, we have status abandoned, we can get you that information. Is that useful, or…
276 00:25:31.720 ⇒ 00:25:40.319 Awaish Kumar: whatever, like, you can sync with him on that, if that works. We can give him that in CIO. We can have a flag for each.
277 00:25:40.420 ⇒ 00:25:44.760 Awaish Kumar: Or if the order data is moving there, we can add a flag.
278 00:25:48.710 ⇒ 00:25:54.160 Demilade Agboola: And also, if you’re not sure what the abandoned thing stands for, we can always send a message to Basque to confirm.
279 00:25:54.500 ⇒ 00:25:56.589 Demilade Agboola: Like, so if you have a question about it.
280 00:25:56.590 ⇒ 00:25:56.970 Awaish Kumar: Yeah.
281 00:25:56.970 ⇒ 00:25:59.150 Demilade Agboola: I can always take a restaurant to Basque.
282 00:26:03.990 ⇒ 00:26:07.889 Awaish Kumar: Yeah, I don’t… I don’t know if Ashun is in that channel, right?
283 00:26:09.040 ⇒ 00:26:09.960 Demilade Agboola: Thanks, John.
284 00:26:10.610 ⇒ 00:26:11.300 Awaish Kumar: Okay.
285 00:26:12.050 ⇒ 00:26:23.210 Awaish Kumar: So, Ashwini, if you want to ask them also, like, if you want to clarify that we have these abandoned orders, what is the… what is that definition? Like, something like that, like, you can frame it
286 00:26:23.510 ⇒ 00:26:26.940 Awaish Kumar: And… and send that question to…
287 00:26:27.580 ⇒ 00:26:34.990 Awaish Kumar: mask, and get it answered, and, like, then you have some context, and also we can share something with Greg if he…
288 00:26:35.240 ⇒ 00:26:36.899 Awaish Kumar: If he thinks it is useful.
289 00:26:39.350 ⇒ 00:26:42.950 Ashwini Sharma: Yeah, I mean, defining it clearly will definitely help.
290 00:26:44.110 ⇒ 00:26:44.740 Awaish Kumar: Yep.
291 00:26:47.390 ⇒ 00:26:56.699 Ashwini Sharma: Yeah, but, yeah, so basically, it falls under Greg, right? He’s going to talk to the client and get the definition, or…
292 00:26:56.880 ⇒ 00:26:58.070 Ashwini Sharma: Do we directly ask them?
293 00:26:58.070 ⇒ 00:27:01.660 Awaish Kumar: No, we can just ask, right? Because…
294 00:27:02.190 ⇒ 00:27:09.629 Awaish Kumar: Like, these things are… we can ask about that. We are not talking about any new plans or anything, like, in the…
295 00:27:10.970 ⇒ 00:27:16.820 Awaish Kumar: like, what needs to be done, like, we are not acting as CSO here, we are just trying to finish a task.
296 00:27:16.820 ⇒ 00:27:17.350 Ashwini Sharma: Yep.
297 00:27:17.670 ⇒ 00:27:19.340 Ashwini Sharma: Okay,
298 00:27:19.830 ⇒ 00:27:26.009 Ashwini Sharma: How about… should we wait until Greg comes back on whether the… the previous thing that Zoran said
299 00:27:26.550 ⇒ 00:27:28.990 Ashwini Sharma: Solves their problem, or…
300 00:27:28.990 ⇒ 00:27:38.329 Awaish Kumar: Just, yeah, just sit with Greg, like, whatever he says. If he’s good, then we can close it, close this together. If he’s not, then we can’t work on this, okay?
301 00:27:38.890 ⇒ 00:27:39.620 Ashwini Sharma: All right.
302 00:27:40.130 ⇒ 00:27:41.420 Awaish Kumar: Alright, thank you.
303 00:27:41.600 ⇒ 00:27:42.810 Awaish Kumar: Okay, thank you, yeah.
304 00:27:43.560 ⇒ 00:27:44.970 Demilade Agboola: Thank you. Bye.