Meeting Title: Eden work streams sync Date: 2026-01-20 Meeting participants: Zoran Selinger, Greg Stoutenburg
WEBVTT
1 00:00:55.120 ⇒ 00:00:55.880 Greg Stoutenburg: Hey, Zarn.
2 00:00:56.340 ⇒ 00:00:57.099 Zoran Selinger: Good luck.
3 00:00:57.320 ⇒ 00:00:59.019 Greg Stoutenburg: Hey, thanks for hopping on with me.
4 00:01:00.060 ⇒ 00:01:01.030 Zoran Selinger: No problem.
5 00:01:02.990 ⇒ 00:01:16.630 Greg Stoutenburg: Yeah, so I thought it would just be useful, since we’ve got a couple work streams going with Eden, just to have a quick chat about how they overlap, where they intersect, and things like that. I know… I know personally I’ll benefit from that, because, I was just added to this project, and…
6 00:01:16.630 ⇒ 00:01:23.960 Greg Stoutenburg: you know, taken over from Henry, and a lot of that handoff was sort of incomplete, and just figuring out where things are. So,
7 00:01:23.960 ⇒ 00:01:25.709 Greg Stoutenburg: Yeah, yeah, yeah.
8 00:01:26.830 ⇒ 00:01:37.960 Greg Stoutenburg: So, I… I think I have a relatively clear sense, as of today, of, the plan for my work stream, so maybe you could tell me a little bit about yours.
9 00:01:38.950 ⇒ 00:01:43.089 Zoran Selinger: Yeah, so my responsibility here is… is…
10 00:01:43.820 ⇒ 00:01:55.600 Zoran Selinger: anything marketing-related for Eden. So I know Mitesh will, will, will look, to me for mostly marketing technology.
11 00:01:55.680 ⇒ 00:02:05.299 Zoran Selinger: But they do, they do also want, strategic guidance, as well, mostly based in, you know, reporting and data that we have.
12 00:02:05.730 ⇒ 00:02:12.629 Zoran Selinger: So that’s… that’s basically it. So I have, I have a few We have our…
13 00:02:13.060 ⇒ 00:02:16.810 Greg Stoutenburg: Q1 goals that you see in that spreadsheet that Robert showed you.
14 00:02:17.060 ⇒ 00:02:17.980 Zoran Selinger: Yup.
15 00:02:18.330 ⇒ 00:02:22.899 Zoran Selinger: So I, I have, I have a couple of those.
16 00:02:23.310 ⇒ 00:02:30.130 Zoran Selinger: But the main one, right now is for, is basically what, Judd,
17 00:02:30.350 ⇒ 00:02:43.029 Zoran Selinger: managers, and that’s lifecycle marketing. Mostly, you know, cart abandoners and win back campaigns. The goal there is, to increase win-back by 5%.
18 00:02:43.030 ⇒ 00:02:55.000 Zoran Selinger: In Q1, I’m just finishing some analysis of all of his work in basically what I could get from customer I.O, and obviously our edge layer as well.
19 00:02:55.000 ⇒ 00:03:03.180 Zoran Selinger: So I have my, can I outline the slides already? I’m just gonna actually do them.
20 00:03:03.180 ⇒ 00:03:07.349 Zoran Selinger: So that’s one of my top priorities for this week.
21 00:03:07.470 ⇒ 00:03:10.880 Zoran Selinger: And then, Mitesh really wants to have
22 00:03:11.120 ⇒ 00:03:21.039 Zoran Selinger: a KPI dashboard and pacing dashboard. The pacing part is really important to him, so he’s done this before and was…
23 00:03:22.650 ⇒ 00:03:37.730 Zoran Selinger: Was really successful, knowing exactly what every single part of the marketing mix, where they are at any given point in time, against… and how they’re pacing against the targets.
24 00:03:37.780 ⇒ 00:03:51.799 Zoran Selinger: Because this year’s targets are really aggressive, so it’s really important. And he’s done well when he has this kind of visibility. So he wants it for advertising.
25 00:03:51.830 ⇒ 00:03:52.920 Greg Stoutenburg: Okay.
26 00:03:53.820 ⇒ 00:04:03.330 Zoran Selinger: So that’s probably this week’s, so by mid-February, we don’t have the whole of Q1 to do this, only half of it.
27 00:04:03.580 ⇒ 00:04:13.350 Zoran Selinger: By mid-Feb, we want to have a KPI dash that will clearly show where we are for specific,
28 00:04:13.650 ⇒ 00:04:26.340 Zoran Selinger: metrics for each particular channel, so we will probably have, I don’t know, maybe even click-through rate… click-through rate targets for, you know, Google Ads.
29 00:04:26.490 ⇒ 00:04:27.889 Zoran Selinger: Paid social.
30 00:04:28.520 ⇒ 00:04:31.820 Zoran Selinger: We have influencers, we have affiliates.
31 00:04:32.100 ⇒ 00:04:42.609 Zoran Selinger: So we’ll have very specific targets for each, we’ll have weekly projections for each, and we… it needs to be really clear how we’re pacing.
32 00:04:42.860 ⇒ 00:04:47.830 Zoran Selinger: Both probably on a weekly and monthly basis, and I’m gonna dig into that with Ryan.
33 00:04:48.250 ⇒ 00:04:53.459 Zoran Selinger: This is a really important deliverable for… first part of Q1.
34 00:04:53.630 ⇒ 00:04:58.580 Zoran Selinger: Okay. And then, I will probably…
35 00:04:58.970 ⇒ 00:05:06.240 Zoran Selinger: So, Henry, before he left, he probably handed off to you this experimentation.
36 00:05:06.470 ⇒ 00:05:11.290 Zoran Selinger: I think we will both work on that, maybe, because one of the…
37 00:05:11.550 ⇒ 00:05:17.019 Zoran Selinger: one of my responsibilities, that’s only gonna start with the new Eden OS.
38 00:05:18.110 ⇒ 00:05:21.249 Zoran Selinger: new… the new intake, yep.
39 00:05:21.960 ⇒ 00:05:27.190 Zoran Selinger: Is to actually work on on improving the flow, right?
40 00:05:27.190 ⇒ 00:05:27.670 Greg Stoutenburg: Grandma.
41 00:05:27.670 ⇒ 00:05:34.079 Zoran Selinger: include A-B testing and whatever, whatever else. We haven’t looked into that in detail yet.
42 00:05:34.280 ⇒ 00:05:34.820 Greg Stoutenburg: Okay.
43 00:05:34.820 ⇒ 00:05:42.520 Zoran Selinger: So that’s… that is basically it. I am still, like, I’m managing their Google Tag Manager together with Ryan.
44 00:05:43.200 ⇒ 00:05:43.530 Greg Stoutenburg: Okay.
45 00:05:43.530 ⇒ 00:05:51.739 Zoran Selinger: are kind of figuring stuff out there when we need to. We both… we both regularly make changes to the Google Tag Manager.
46 00:05:52.070 ⇒ 00:05:54.429 Zoran Selinger: account, so that’s what we’re,
47 00:05:54.650 ⇒ 00:06:01.040 Zoran Selinger: That’s what we are working on. And then, you know, bits and pieces, like making sure,
48 00:06:01.330 ⇒ 00:06:08.970 Zoran Selinger: For example, this week, I want to make sure that Tigran has an organic search report.
49 00:06:09.120 ⇒ 00:06:10.970 Zoran Selinger: from edge data.
50 00:06:11.130 ⇒ 00:06:20.470 Zoran Selinger: Because he doesn’t have anything reliable, at least not anything that he trusts, so I want to have something for him in Tableau, this week.
51 00:06:21.350 ⇒ 00:06:26.719 Zoran Selinger: And yeah, it’s gonna be those kind of bits and pieces. I don’t know if you have access to…
52 00:06:27.130 ⇒ 00:06:31.770 Zoran Selinger: to, to the Gantt, Gantt charts.
53 00:06:32.450 ⇒ 00:06:42.680 Greg Stoutenburg: Yeah, anything you can share is great. I messaged Ryan today as well, and I asked for Basque, I asked for Customer I.O, and he did not.
54 00:06:42.680 ⇒ 00:06:45.770 Zoran Selinger: Do you have access to our Instagram account?
55 00:06:46.300 ⇒ 00:06:52.320 Greg Stoutenburg: I do. I have that for, I have that. I’ve worked with Mustafa on one for default.
56 00:06:54.750 ⇒ 00:06:58.040 Zoran Selinger: So I think, yeah, you should…
57 00:06:58.790 ⇒ 00:07:02.189 Zoran Selinger: maybe get to Rico? Talk to Rico?
58 00:07:02.540 ⇒ 00:07:03.230 Greg Stoutenburg: Okay.
59 00:07:03.230 ⇒ 00:07:10.690 Zoran Selinger: to add you, because I can’t. Add you to the… so the one that is for me is marketing. So I have a,
60 00:07:11.950 ⇒ 00:07:14.890 Zoran Selinger: A grant chart for marketing.
61 00:07:16.520 ⇒ 00:07:16.930 Greg Stoutenburg: Okay.
62 00:07:16.930 ⇒ 00:07:30.589 Zoran Selinger: So, yeah, you’ll see, you’ll see stuff like, you know, KPI, pacing, then this life cycle, you know, I, I mentioned that, then we’re gonna kind of activate, activating channels, like, giving.
63 00:07:30.770 ⇒ 00:07:36.050 Zoran Selinger: I think TikTok is the next one that we might activate as well, so…
64 00:07:36.050 ⇒ 00:07:36.690 Greg Stoutenburg: Okay.
65 00:07:36.690 ⇒ 00:07:42.480 Zoran Selinger: Making sure they have conversion tracking and all that stuff in place.
66 00:07:46.140 ⇒ 00:07:56.689 Zoran Selinger: edge layer obviously needs to be, needs to be, kind of… we work on it as we go. Nor we… actually, we finally,
67 00:07:59.210 ⇒ 00:08:04.679 Zoran Selinger: cost… upload for affluence, oh, finally it’s working.
68 00:08:06.720 ⇒ 00:08:09.819 Zoran Selinger: We just got news, so that’s done.
69 00:08:11.430 ⇒ 00:08:17.419 Zoran Selinger: So… Basically, yeah, managing those tools, managing Edge.
70 00:08:20.310 ⇒ 00:08:35.290 Zoran Selinger: adding a few reports here and there. So there’s, like, those operational stuff, tasks, but anything that… things that you see in… in that sheet, plus the KPI slash pacing dash is… are the most important things right now.
71 00:08:35.299 ⇒ 00:08:39.979 Greg Stoutenburg: Okay, okay, that’s helpful. For the KPI dash, what do they want that built using?
72 00:08:40.919 ⇒ 00:08:42.119 Zoran Selinger: Spreadsheets.
73 00:08:42.570 ⇒ 00:08:43.500 Greg Stoutenburg: Spreadsheets.
74 00:08:43.500 ⇒ 00:08:44.159 Zoran Selinger: Yeah.
75 00:08:44.540 ⇒ 00:08:51.870 Zoran Selinger: Okay. Yeah, I mean, it’s fine. I have nothing against spreadsheets. Looks like they, they prefer it,
76 00:08:52.910 ⇒ 00:09:01.479 Zoran Selinger: they’ve… they’ve started building something, like that dashboard. It was really weird to see it.
77 00:09:01.750 ⇒ 00:09:04.950 Zoran Selinger: they’ve done… They’ve done it using Monday.
78 00:09:06.510 ⇒ 00:09:09.719 Zoran Selinger: Like, actually using charts in Monday. Yeah.
79 00:09:09.860 ⇒ 00:09:12.300 Zoran Selinger: Which is… really weird.
80 00:09:12.700 ⇒ 00:09:13.490 Zoran Selinger: Yeah.
81 00:09:14.170 ⇒ 00:09:20.079 Greg Stoutenburg: I didn’t even realize that Monday had analytics until this morning, when I signed up for my own account.
82 00:09:20.540 ⇒ 00:09:28.700 Greg Stoutenburg: I used it… I used it a couple years ago at Stack Overflow, and I love Monday. But it was purely project planning, and
83 00:09:28.990 ⇒ 00:09:33.930 Greg Stoutenburg: I was like, reports? I don’t need a report, I just need to… tendencies, you know?
84 00:09:33.930 ⇒ 00:09:35.330 Zoran Selinger: Yeah, yeah, exactly.
85 00:09:35.510 ⇒ 00:09:37.209 Greg Stoutenburg: Anyway, okay, that’s remarkable.
86 00:09:37.210 ⇒ 00:09:42.720 Zoran Selinger: So I thought they were going to push for that, and I think,
87 00:09:42.970 ⇒ 00:09:49.599 Zoran Selinger: Tigran is very skilled at Monday, so we could have potentially done that, but
88 00:09:49.880 ⇒ 00:09:54.940 Zoran Selinger: Initially, I thought that was their wish, but it looks like they don’t like.
89 00:09:55.130 ⇒ 00:09:58.440 Zoran Selinger: Monday for that particular… purpose.
90 00:09:59.330 ⇒ 00:10:02.079 Zoran Selinger: Which makes it easier for us, I think it’s…
91 00:10:02.080 ⇒ 00:10:02.550 Greg Stoutenburg: Okay.
92 00:10:02.550 ⇒ 00:10:05.320 Zoran Selinger: Easier to do it in spreadsheets.
93 00:10:05.320 ⇒ 00:10:09.350 Greg Stoutenburg: Okay. I’m still trying to figure out with Ryan how…
94 00:10:10.230 ⇒ 00:10:13.039 Zoran Selinger: How detailed and specific we need to be.
95 00:10:16.490 ⇒ 00:10:22.819 Zoran Selinger: I’m… I’m leaning towards something super simple, and just visual for… for Mitesh.
96 00:10:23.270 ⇒ 00:10:30.710 Zoran Selinger: But it looks like… I think it’s probably gonna be a little bit more complicated than that. Yeah. Yeah, okay.
97 00:10:31.120 ⇒ 00:10:41.940 Greg Stoutenburg: All right, yeah, for my part, so, I mean, just, just picking up from Henry, so this is, this is the main actionable thing right now, experimentation roadmap.
98 00:10:41.940 ⇒ 00:10:43.569 Zoran Selinger: Oh, yeah, yeah, so that was…
99 00:10:43.570 ⇒ 00:10:45.630 Greg Stoutenburg: a moment ago.
100 00:10:45.630 ⇒ 00:11:00.289 Greg Stoutenburg: And I’ve… for what it’s worth, I’ve marked this as blocked, like, this is overdue already. I’ve marked it as blocked because I don’t have access to, well, I mean, I don’t have access to Customer IO, but I also don’t have any context on some of the things that I’m able to see as experiments.
101 00:11:00.290 ⇒ 00:11:08.609 Greg Stoutenburg: And that’s what I was sharing this morning, so… I think I need a little bit more information, otherwise I’m gonna end up with a roadmap that’s, like.
102 00:11:08.860 ⇒ 00:11:16.839 Greg Stoutenburg: You know, for such and such… for random code, conversion is at 11%, let’s make it 13%, and that will be a lift in…
103 00:11:16.840 ⇒ 00:11:24.059 Zoran Selinger: Yeah, I know, I know. You literally have to go through those logs.
104 00:11:24.690 ⇒ 00:11:27.729 Zoran Selinger: And try to figure out what the product is in place.
105 00:11:27.730 ⇒ 00:11:28.180 Greg Stoutenburg: Yeah.
106 00:11:28.180 ⇒ 00:11:31.829 Zoran Selinger: I’m hoping I’m hoping…
107 00:11:34.050 ⇒ 00:11:44.340 Zoran Selinger: It’s very likely going to be the case that this new system that they’re going to… that they’re building, and Rome has built, is going to be much, much easier to work with.
108 00:11:45.540 ⇒ 00:11:52.170 Greg Stoutenburg: I hope so. I asked, Henry gave me an incomplete mapping of the intake slugs to products.
109 00:11:52.290 ⇒ 00:12:05.700 Greg Stoutenburg: And so my hope is that Ryan just has a more complete spreadsheet somewhere. If he doesn’t, then I’ll just take a few hours and I’ll go through every single one of them and map them. But I also don’t want to be… I don’t want to be slowing down this project because of these intakes, especially because
110 00:12:05.950 ⇒ 00:12:17.759 Greg Stoutenburg: I already know what the top 5 are that are worth experimenting on, because I’m able to see which ones have the highest volume. The thing is, from the website, I would purely be guessing as to which.
111 00:12:17.760 ⇒ 00:12:18.280 Zoran Selinger: I’m listening.
112 00:12:18.280 ⇒ 00:12:36.139 Greg Stoutenburg: are, right? So anyway, that’s why I want to get that from him. I also need, like I said, I need access to customer I.O, but I think once I have those, setting up the roadmap will be pretty simple. Be like, alright, these are the four areas you’re interested in, here are the biggest opportunities, here’s what that lift would look like, here are some things we can experiment on.
113 00:12:36.550 ⇒ 00:12:37.680 Greg Stoutenburg: Let’s get going.
114 00:12:39.000 ⇒ 00:12:51.560 Zoran Selinger: So, you are also looking at customer I.O. and trying to, and giving them, because that’s what I’ve just finished today. I just need to add slides,
115 00:12:51.870 ⇒ 00:12:54.940 Zoran Selinger: So, I can… I’ll send that to you, to… to.
116 00:12:54.940 ⇒ 00:12:55.550 Greg Stoutenburg: Yeah.
117 00:12:55.550 ⇒ 00:12:57.600 Zoran Selinger: So, I’ve done a bunch of…
118 00:12:57.800 ⇒ 00:13:09.239 Zoran Selinger: like, just Jupyter notebooks. I’ve done a bunch of, like, a huge data dump, and I’m just drawing, insights from it.
119 00:13:09.680 ⇒ 00:13:11.390 Greg Stoutenburg: Yeah. Okay.
120 00:13:11.670 ⇒ 00:13:25.910 Greg Stoutenburg: Yeah, that’s, that’s helpful too, because, yeah, I mean, it sounds like some of the things that we’re talking on, they sound like they overlap, so I think that’ll be something we should keep an eye on, just so we’re not doing double work. The only reason Customer I.O. came up is because…
121 00:13:26.580 ⇒ 00:13:29.210 Greg Stoutenburg: Let me f- let me find the issue…
122 00:13:31.430 ⇒ 00:13:36.670 Zoran Selinger: So, I’ll tell you what I’ve done. I’ve downloaded a…
123 00:13:37.220 ⇒ 00:13:47.380 Zoran Selinger: A campaign report, campaign performance report, with all the, like, 10 of those metrics that are there, like, sent, delivered, opened.
124 00:13:47.630 ⇒ 00:13:52.640 Zoran Selinger: And I’ve just done a bunch of analyses on those. I’ve tagged…
125 00:13:52.740 ⇒ 00:13:58.089 Zoran Selinger: Each campaign, so they’re already tagged by channel in Customer I.O.
126 00:13:58.250 ⇒ 00:13:59.080 Zoran Selinger: Okay.
127 00:13:59.500 ⇒ 00:14:18.889 Zoran Selinger: I tag them by product, and I tag them by the type of email, like, cart abandoners, like, post-purchase, whatever, follow-up. I tag them with a few of those categories, and that’s the analysis I’ve done. I’ll send that to you. I’ll have those slides tomorrow.
128 00:14:19.320 ⇒ 00:14:20.520 Greg Stoutenburg: Okay, great.
129 00:14:20.520 ⇒ 00:14:33.910 Zoran Selinger: Don’t look into it too much before you see that, so maybe we… yeah, we will just do double work, because it’s… you see that 5%,
130 00:14:34.540 ⇒ 00:14:48.930 Zoran Selinger: Q1 target that we have, so I see that as part of that work. So I’m just trying to figure out what they’re already doing, how it’s performing, and what we can recommend to them.
131 00:14:49.320 ⇒ 00:14:49.790 Greg Stoutenburg: Yeah.
132 00:14:49.790 ⇒ 00:14:57.760 Zoran Selinger: Obviously, I’d love to, if you can, you know, join me and look at the data and see what you can see.
133 00:14:58.420 ⇒ 00:15:00.030 Greg Stoutenburg: Yeah, yeah, happy to.
134 00:15:00.030 ⇒ 00:15:00.680 Zoran Selinger: drop.
135 00:15:00.680 ⇒ 00:15:17.929 Greg Stoutenburg: Yeah, happy to. So here’s an example of where, like, I would be able to use Customer.io. This was something that was an ask to Henry, and then they handed it off to me, I think, Friday. Basically what this says is, find a cohort of a thousand users,
136 00:15:17.980 ⇒ 00:15:28.559 Greg Stoutenburg: And find ones who, like, purchased some product from the pharmacy, and then, you know, 6 months later, if they haven’t bought anything, remind them, hey.
137 00:15:28.560 ⇒ 00:15:40.689 Greg Stoutenburg: you know, it’s been 6 months since you bought this, why don’t you check it out? Again, like, things like that, right? Or when someone has made some number of purchases, they get some automated reminder or thanks and things like that.
138 00:15:40.690 ⇒ 00:15:44.790 Greg Stoutenburg: And I think those… the best way to do that would be through Customer I.O.
139 00:15:47.680 ⇒ 00:15:49.490 Greg Stoutenburg: As long as we’ve got the right events in there.
140 00:15:49.790 ⇒ 00:15:51.139 Zoran Selinger: Yeah, yeah, okay, cool.
141 00:15:51.140 ⇒ 00:15:51.740 Greg Stoutenburg: Yeah.
142 00:15:51.740 ⇒ 00:16:00.910 Zoran Selinger: I mean… The way they define, you’ll see, the way they define audiences in there is by,
143 00:16:01.640 ⇒ 00:16:13.980 Zoran Selinger: by the question IDs and some magic links. I don’t… I’m not sure what magic links are, honestly. Okay, alright. So this… that’s the way they, they figure out abandoners and…
144 00:16:14.020 ⇒ 00:16:31.519 Zoran Selinger: But the real segmentations from the database, I don’t… directly from the database, I don’t really see that. So, I see from that message that you showed me, they are asking really specific questions where you actually have to go into
145 00:16:31.520 ⇒ 00:16:37.599 Zoran Selinger: The history… the total history per customer, and see what they’ve done.
146 00:16:37.820 ⇒ 00:16:40.320 Zoran Selinger: That’s great. I mean… Yeah, yeah, yeah.
147 00:16:40.800 ⇒ 00:16:51.860 Zoran Selinger: Obviously, they need to start doing that if they haven’t already. I think they… looks to me that their segments are based on…
148 00:16:51.860 ⇒ 00:17:01.189 Zoran Selinger: the tracking level, right? Okay. So what the… what the pixels were able to, you know, the messages pixels were able to send, and all that stuff.
149 00:17:01.320 ⇒ 00:17:04.990 Zoran Selinger: That makes it convenient, but maybe is not complete.
150 00:17:05.540 ⇒ 00:17:11.349 Zoran Selinger: having X segments directly from database, is obviously better.
151 00:17:12.160 ⇒ 00:17:12.490 Greg Stoutenburg: Yes.
152 00:17:12.490 ⇒ 00:17:17.400 Zoran Selinger: See, I don’t think that system… that workflow exists.
153 00:17:17.930 ⇒ 00:17:18.700 Greg Stoutenburg: Okay.
154 00:17:18.770 ⇒ 00:17:19.670 Zoran Selinger: Already. Okay.
155 00:17:20.490 ⇒ 00:17:21.250 Greg Stoutenburg: Hmm.
156 00:17:21.839 ⇒ 00:17:22.810 Greg Stoutenburg: Okay.
157 00:17:23.480 ⇒ 00:17:24.650 Greg Stoutenburg: Alright, good to know.
158 00:17:24.650 ⇒ 00:17:28.739 Zoran Selinger: I don’t… yeah, they have 700 and something segments.
159 00:17:29.340 ⇒ 00:17:31.920 Zoran Selinger: defined in Customer I.O, okay?
160 00:17:32.360 ⇒ 00:17:33.020 Greg Stoutenburg: Okay.
161 00:17:33.320 ⇒ 00:17:44.439 Zoran Selinger: And many of them are unused, so I don’t know if they… if all of them are just defined by rules in customer I.O, and not, like, a list of customers.
162 00:17:44.880 ⇒ 00:17:45.449 Greg Stoutenburg: about it.
163 00:17:45.450 ⇒ 00:17:46.830 Zoran Selinger: So…
164 00:17:46.830 ⇒ 00:17:47.150 Greg Stoutenburg: Okay.
165 00:17:47.150 ⇒ 00:17:52.310 Zoran Selinger: that for a fact. I just see a lot of them are just, you know.
166 00:17:53.570 ⇒ 00:17:59.469 Zoran Selinger: are there based on the events that are recorded, that Customer I.O. has access to. That’s it.
167 00:17:59.470 ⇒ 00:18:01.740 Greg Stoutenburg: Yeah, okay,
168 00:18:01.980 ⇒ 00:18:10.299 Greg Stoutenburg: Okay, I’ll… I mean, maybe this’ll end up being something that I do, and ask you for help when I get to it, but I’m gonna send you a DM right now.
169 00:18:10.570 ⇒ 00:18:17.220 Greg Stoutenburg: If you could, could you just take a look at the top 3 tickets from the top of the page for Ashwini’s?
170 00:18:17.820 ⇒ 00:18:34.520 Greg Stoutenburg: tickets on Linear. These are all ones that I set up after a very quick handoff call with folks from Eden and Henry last, last Friday, I think. There were a couple of customers I asked, and I’m telling you, I whipped… I cranked these tickets out real quick, just because
171 00:18:34.570 ⇒ 00:18:47.890 Greg Stoutenburg: I was on the call, he was like, yeah, just open up an issue, give it to Ashwini, I was like, okay. But they all relate to customer I.O, so if those are things that you already know that we have this information, or have a tip, or anything like that, I’ll take it.
172 00:18:48.750 ⇒ 00:18:50.090 Greg Stoutenburg: What do you want, buddy?
173 00:18:50.740 ⇒ 00:18:52.189 Greg Stoutenburg: Dog wants to go out, hang on.
174 00:18:52.460 ⇒ 00:18:53.170 Zoran Selinger: Okay.
175 00:18:56.500 ⇒ 00:19:01.960 Greg Stoutenburg: Okay, alright, I think that’s all I can think of for now.
176 00:19:02.110 ⇒ 00:19:06.469 Greg Stoutenburg: As far as communication, I mean, do you think I should… is Ryan around today? Do you know?
177 00:19:07.370 ⇒ 00:19:10.239 Zoran Selinger: Yes, yes, Ryan is…
178 00:19:10.310 ⇒ 00:19:21.270 Zoran Selinger: is always around, basically, and he’s, West Coast, so he’s, kind of around… he starts very early as well. He will get up.
179 00:19:21.270 ⇒ 00:19:31.559 Zoran Selinger: very early, and stay up very late. Okay. Yeah, so yeah, you should be able to… he is very busy always, but you can get… you can get, get him.
180 00:19:31.920 ⇒ 00:19:43.900 Greg Stoutenburg: Okay, yeah, alright. I’ll… I’ll try again, because, I’m essentially… I’m… I’m kind of stuck waiting until I get access to some more things and get a walkthrough, so… yeah. Alright.
181 00:19:43.900 ⇒ 00:19:50.519 Zoran Selinger: I’m wondering, I mean, if you want access to… if you want access to customer I.O, you can get it from JAD.
182 00:19:51.180 ⇒ 00:19:51.900 Greg Stoutenburg: Okay.
183 00:19:52.560 ⇒ 00:19:53.720 Greg Stoutenburg: I’ll do that.
184 00:19:53.720 ⇒ 00:20:02.399 Zoran Selinger: You can get it from Judd. Judd gave me the access, and he’s the one that I’m talking to about Customer I.O. He’s the owner of that work, so…
185 00:20:02.400 ⇒ 00:20:03.990 Greg Stoutenburg: Okay, that helps.
186 00:20:03.990 ⇒ 00:20:06.840 Zoran Selinger: He’s the actual guy running campaigns and all that, so…
187 00:20:07.190 ⇒ 00:20:14.290 Greg Stoutenburg: Okay, that helps, and then I’ll need, I’ll need Ryan to give me a walkthrough of the stuff that he set up in VWO.
188 00:20:14.670 ⇒ 00:20:30.560 Zoran Selinger: Oh, yeah, I don’t… yeah, I have no idea how that works. I’ve never, never logged in, I just know… I don’t… I’m not sure if… if even Henry was working on it. I simply… I only,
189 00:20:31.000 ⇒ 00:20:36.100 Zoran Selinger: see and hear Ryan mentioning, WO and…
190 00:20:36.100 ⇒ 00:20:41.819 Greg Stoutenburg: Yeah. Yeah, his name is all over all these experiments. It’s just not clear from inside the application what any of them.
191 00:20:42.200 ⇒ 00:20:46.490 Zoran Selinger: Yeah, yeah, yeah, yeah, Ron is definitely the right person to talk to, yes.
192 00:20:47.460 ⇒ 00:20:51.500 Greg Stoutenburg: Okay, cool. Okay, that’s really helpful. I don’t think I have any other questions.
193 00:20:51.640 ⇒ 00:20:56.989 Zoran Selinger: Okay, cool. Yeah, appreciate it. If you think of any, just let me know, don’t hesitate.
194 00:20:57.180 ⇒ 00:20:58.460 Greg Stoutenburg: Sounds good. Thanks. See you, Zaran.
195 00:20:58.460 ⇒ 00:20:59.010 Zoran Selinger: Thanks, Mike.
196 00:20:59.010 ⇒ 00:20:59.590 Greg Stoutenburg: Bye.