Meeting Title: Eden Daily Standup Date: 2026-01-20 Meeting participants: Casie Aviles, Amber Lin, Robert Tseng, Greg Stoutenburg, Zoran Selinger, Demilade Agboola
WEBVTT
1 00:00:48.900 ⇒ 00:00:50.990 Robert Tseng: Hello!
2 00:00:51.190 ⇒ 00:00:52.170 Greg Stoutenburg: Lou again.
3 00:00:55.490 ⇒ 00:00:56.460 Robert Tseng: Yay.
4 00:01:07.010 ⇒ 00:01:13.389 Robert Tseng: Alright, I’m just gonna get into it, because I want to give, Greg some context as well, as we’re, like, kind of looking through things.
5 00:01:16.880 ⇒ 00:01:25.269 Robert Tseng: Yeah, so why Eden kind of currently has its own stand-up is just because there are, like, a lot of parallel work streams,
6 00:01:26.560 ⇒ 00:01:32.579 Robert Tseng: they are also our biggest client by far, so I think just needing the attention of
7 00:01:32.830 ⇒ 00:01:37.700 Robert Tseng: Juggling all the different moving parts. It’s just…
8 00:01:37.860 ⇒ 00:01:40.830 Robert Tseng: We have to make, kind of, adjustments.
9 00:01:41.550 ⇒ 00:01:50.269 Robert Tseng: pretty frequently, I feel like we’re more embedded on this client than most of our other clients. As in, like, there are just…
10 00:01:50.510 ⇒ 00:02:07.239 Robert Tseng: seemingly infinite stakeholders, and we’re always having to, like, calibrate who do we talk to, what channels do we close, and there’s a lot of these types of things to kind of manage. It’s not like README, where there’s only one channel, and it’s only a couple people that kind of chime in here and there.
11 00:02:10.850 ⇒ 00:02:19.269 Robert Tseng: Okay, so yeah, I mean, it’s from, like, a project perspective, I think a good place to go to would be… is to…
12 00:02:20.310 ⇒ 00:02:38.699 Robert Tseng: checked out the data platform documentation. It’s… there’s gaps, because I don’t think we’ve been really great about keeping some things updated. But generally, I always reference this when I’m talking… looking through priorities. These are all the things that we’re juggling. You’re kind of coming in and helping with this work stream here.
13 00:02:38.920 ⇒ 00:02:43.620 Robert Tseng: Yeah, but you can also kind of peek at some of the other scope that we’re doing.
14 00:02:45.380 ⇒ 00:02:56.879 Robert Tseng: Mixpanel should be fine in terms of it’s just event stream data coming through segment, so that’s how the instrumentation works. There are no custom Mixpanel events that are kind of directly,
15 00:02:57.070 ⇒ 00:03:02.100 Robert Tseng: added by… They’re not being maintained anywhere outside of segment.
16 00:03:02.340 ⇒ 00:03:09.919 Robert Tseng: Occasionally, you may need to go into BigQuery. I don’t really think that’s necessary for the first
17 00:03:10.250 ⇒ 00:03:11.760 Robert Tseng: projects, but…
18 00:03:11.950 ⇒ 00:03:23.980 Robert Tseng: yeah, I think this is kind of where someone like Casey is getting stuck, because we do have… realistically, it’s only, like, 5 tables that we use to run all of our analysis, but we just haven’t done a good job of, like, handing off, like.
19 00:03:24.380 ⇒ 00:03:29.980 Robert Tseng: how do we calculate things? These core metrics are not fully being, updated, so…
20 00:03:30.100 ⇒ 00:03:40.270 Robert Tseng: Yeah, I’m, like, I’m, like, trying to do some more standardization on this point, and I’ll get to the KC piece later. So, just kind of priming you with what we have here.
21 00:03:40.440 ⇒ 00:03:56.439 Robert Tseng: Yeah, so if we kind of click into this, obviously I was asking you some questions, but… oops, this is not the right project, so we’ll just go into it. Yeah, I was asking some questions here. You’re saying you’re blocked here, yeah, like, I guess, just want to know…
22 00:03:56.700 ⇒ 00:04:01.750 Robert Tseng: what can we do to get you unblocked? Yeah. When what, basically.
23 00:04:02.010 ⇒ 00:04:05.339 Robert Tseng: What needs to be adjusted here, at this point?
24 00:04:05.800 ⇒ 00:04:25.550 Greg Stoutenburg: Yep, good. So I… I think under the things that should be prioritized, when I look around at the sources of data, and I see the things they’re running experiments on, it’s like, I can… I can only sort of see what’s going on. It gives me, like, a partial picture. So here’s an example. Let me just log in here.
25 00:04:37.400 ⇒ 00:04:38.830 Greg Stoutenburg: Sorry, tabs.
26 00:04:39.550 ⇒ 00:04:40.180 Robert Tseng: All good.
27 00:04:42.960 ⇒ 00:05:01.519 Greg Stoutenburg: Okay, so for example, I can go into VWO, and I can see, alright, there’s… there’s some tests being run here, right? Or, you know, there’s some campaign, there’s some changes that they’ve made, but what I don’t… what I don’t see is, what are… what are the differences? What are those A and B versions?
28 00:05:02.080 ⇒ 00:05:02.560 Robert Tseng: Yeah.
29 00:05:02.560 ⇒ 00:05:07.700 Greg Stoutenburg: or if I go to, I don’t think there’s anything there. If I go to…
30 00:05:09.850 ⇒ 00:05:12.690 Greg Stoutenburg: I think this is the one I was looking at last night. No?
31 00:05:13.620 ⇒ 00:05:14.630 Greg Stoutenburg: No.
32 00:05:18.230 ⇒ 00:05:22.040 Greg Stoutenburg: No, that wasn’t it. Sorry to be just clicking around here.
33 00:05:22.040 ⇒ 00:05:22.610 Robert Tseng: Horrible.
34 00:05:23.550 ⇒ 00:05:37.900 Greg Stoutenburg: I can see that there’s, right, there’s some kind of draft test, there’s some things that are ready to start, but, like, Campaign 29, right? That just… that’s, like, not meaningful. So, what I’m saying is I’m able to look, like, in Mixpanel and see
35 00:05:37.900 ⇒ 00:05:46.659 Greg Stoutenburg: things like this chart that Henry set up, and apply some new filters, so I’m ready to go, for example, on this, right? These are the top 5
36 00:05:47.160 ⇒ 00:05:52.010 Greg Stoutenburg: Highest volume intake forms, and the conversions range from
37 00:05:52.010 ⇒ 00:06:14.489 Greg Stoutenburg: almost 14 at the highest to 8 at the lowest. A small bump in any of those could make a big difference, but I don’t even know what products these are. I don’t know what products they are, I don’t know what categories they fall into. So, zooming out a little bit, what I don’t have is the context on what is being experimented on, or what it matches up to inside of their webpage, to be able to make suggestions that are valuable.
38 00:06:15.510 ⇒ 00:06:16.100 Robert Tseng: Got it.
39 00:06:17.100 ⇒ 00:06:24.739 Robert Tseng: Yeah, okay, I think you… I mean, Danny and Ryan, you’ll have to just talk to them. Yeah, I mean, basically, they’re gonna have to show you, like, where you can…
40 00:06:24.970 ⇒ 00:06:26.750 Greg Stoutenburg: triangulate, like.
41 00:06:27.240 ⇒ 00:06:40.040 Robert Tseng: this test is running in VWO, there’s no visual element to it, like, what’s the copy, or, like, what’s actually being changed here? This is what it looks like on Mixpanel, yeah, I think just having… showing them what you just showed me, I think hopefully they’ll point you in the right direction.
42 00:06:40.040 ⇒ 00:06:49.579 Greg Stoutenburg: Got it, okay. I was starting to think last night, I was like, I think I just need to… this is gonna come from Eden, so hearing that from you, that helps, so I will ask them for that as soon as this call’s over.
43 00:06:49.970 ⇒ 00:06:51.059 Robert Tseng: Okay, great.
44 00:06:52.830 ⇒ 00:07:00.069 Robert Tseng: Yeah, so… so that’s one thing. The other thing… I… did I add you to the… any Eden channels yet, so far?
45 00:07:00.760 ⇒ 00:07:05.970 Greg Stoutenburg: I’m in the internal channel. I am not in an external channel, but I am in…
46 00:07:06.100 ⇒ 00:07:08.889 Greg Stoutenburg: a lot of group DMs with them.
47 00:07:12.410 ⇒ 00:07:13.500 Robert Tseng: Yeah…
48 00:07:22.570 ⇒ 00:07:25.539 Greg Stoutenburg: Yeah, and then Tableau reports aren’t working.
49 00:07:25.540 ⇒ 00:07:26.520 Robert Tseng: Let me…
50 00:07:37.350 ⇒ 00:07:38.740 Robert Tseng: Alright,
51 00:07:39.810 ⇒ 00:07:53.800 Robert Tseng: Yeah, it’s just not timely to throw you into the main… there’s, like, one main external channel that has, like, got everybody there, and it’s… it’ll be chaos, but, like, I do want to give you a proper intro into that. Right now is not the time, because there’s a…
52 00:07:54.190 ⇒ 00:08:06.740 Robert Tseng: core report that’s broken, and everybody’s kind of freaking out about that, so I’m not gonna make you the intro to that, or, like, now. And then there’s, like, a marketing-specific channel, so I’m trying to limit you to just two channels with them.
53 00:08:06.880 ⇒ 00:08:11.500 Robert Tseng: Sure. Yeah, so I think that’s probably what I would… what I would do after this.
54 00:08:11.930 ⇒ 00:08:20.589 Greg Stoutenburg: Cool. Okay, great. So for me then, what will unblock me is I just need to get some context from Ryan, and then I can get started on, you know, the next…
55 00:08:20.790 ⇒ 00:08:24.069 Greg Stoutenburg: 4 weeks or so of things that we can be experimenting on together.
56 00:08:24.990 ⇒ 00:08:25.740 Robert Tseng: Okay.
57 00:08:28.770 ⇒ 00:08:35.389 Greg Stoutenburg: Yep, I think… I mean, I think that’s all I need. I created a couple of tickets after a conversation with Ryan and some others.
58 00:08:36.590 ⇒ 00:08:53.670 Robert Tseng: You should also get… talk to their… their mixed panel guy, their, like, the other agency. So I’d like to… I mean, I’d like to at least speak with them this week, even if you don’t feel ready, like, just… I mean, we’ve basically let him… he’s just been running on his own for, like, 3 weeks, and I don’t really know what progress he’s made, so…
59 00:08:53.670 ⇒ 00:08:54.530 Greg Stoutenburg: Okay.
60 00:08:54.960 ⇒ 00:08:58.920 Greg Stoutenburg: That might be Mitesh? No, that’s an Eden person. Is that Mitesh?
61 00:08:59.300 ⇒ 00:09:01.300 Robert Tseng: Nope, not Mitesh. Okay.
62 00:09:03.310 ⇒ 00:09:08.350 Robert Tseng: His last name… I want to say his name is Danny, but I’m not sure.
63 00:09:08.350 ⇒ 00:09:10.229 Greg Stoutenburg: Oh, that’s the one that you just mentioned, okay.
64 00:09:10.780 ⇒ 00:09:13.599 Robert Tseng: I need to find him.
65 00:09:46.400 ⇒ 00:10:03.010 Robert Tseng: Yeah, I don’t know if you can tell in Mixpanel, if you go to Users, and you can, like, find… find somebody who’s not needing, like… I want to say his name is Daniel, or my… I don’t know, sorry, there’s just too many people, I can’t… I’ve never spoken to him, so… But somebody who’s joined in the past 3 weeks,
66 00:10:04.300 ⇒ 00:10:12.299 Robert Tseng: Yeah. Like, I remember I got a couple notifications to, like, give him permissions to stuff, but, like, I don’t… I don’t recall who he is.
67 00:10:12.750 ⇒ 00:10:16.999 Robert Tseng: Alright, yeah, that’s fine, I can do some digging. That’s… I think that’s enough of a starting point.
68 00:10:17.000 ⇒ 00:10:18.170 Greg Stoutenburg: Yeah.
69 00:10:18.780 ⇒ 00:10:30.210 Robert Tseng: I mean, yeah, you’re just in Segment and Mixpanel, like, I hope, and VWO, hopefully you’re just, like, familiarize, familiarize yourself, you know, I’m not really, like, that active in those… in those platforms right now.
70 00:10:30.210 ⇒ 00:10:42.989 Greg Stoutenburg: Yeah, yeah, yeah. No, that’s fine. Yeah, I just… the realization was, like, I’m like, alright, I actually have all this data, I just don’t know what any of it means, and I can’t make recommendations without knowing what it means. So, I’ll get that from them, and we’ll move forward on this.
71 00:10:43.230 ⇒ 00:10:48.719 Robert Tseng: Okay, great. Alright. So, you… yeah, you don’t have to stay on if you want, but if you want to, you can hear.
72 00:10:48.720 ⇒ 00:10:49.300 Greg Stoutenburg: trip.
73 00:10:51.300 ⇒ 00:10:57.070 Greg Stoutenburg: You know, yeah, I will listen to the rest of it, and I scheduled time with Zoran later today to align on our two work streams, but maybe.
74 00:10:57.070 ⇒ 00:10:57.430 Robert Tseng: Okay.
75 00:10:57.430 ⇒ 00:11:01.560 Greg Stoutenburg: as we discuss that later one will become irrelevant, so I’ll just go mute now.
76 00:11:01.780 ⇒ 00:11:02.450 Robert Tseng: Sure.
77 00:11:02.960 ⇒ 00:11:17.229 Robert Tseng: Yeah, so, I mean, yeah, I think the whole intakes thing may become… because new system is being launched in, like, 2 weeks, I don’t really know how valuable it is to be like, you should run…
78 00:11:17.370 ⇒ 00:11:34.210 Robert Tseng: XYZ experiments through your own… your old intake flow, because that’s about to be replaced. So, I think that may, like, limit in terms of, like, what recommendations you can make, but I still think you can do, like, this diagnostic work where we can still, like, build out a plan for, like, what, like.
79 00:11:34.760 ⇒ 00:11:44.509 Robert Tseng: you know, the North Star goal is double revenue by the end of the year. So, how we’re gonna do that? If we, you know, death by a thousand cuts for experimentation. So…
80 00:11:44.530 ⇒ 00:11:55.810 Robert Tseng: Figuring out what the levers are, intake flows, landing page, like, design, copy, like, you know, some of these, like, you’re trying to figure out, like, what experimentation levers you have.
81 00:11:55.820 ⇒ 00:12:11.460 Robert Tseng: And then, like, we basically just put forward a rollout plan. I think it’s pretty much, like, a foolproof, like, solution. Clearly, you can see they’re basically doing nothing, so any, like, degree is gonna give us some incremental lift, and I think that would be, like, a great starting point, so…
82 00:12:11.500 ⇒ 00:12:36.060 Robert Tseng: I think that’s… I think if we are organized around that, we should be able to keep our scope in this other… I’m sure that other dude who’s working by himself, he has no idea what the heck is going on, because we’ve been here for a year, and it’s still hard for us to figure out what’s going on, and I’m sure he’s… he’s not gonna be able to figure it out by himself. So, I’m not that worried about… about him, but I would like to, you know, figure out what he’s doing.
83 00:12:36.460 ⇒ 00:12:48.620 Robert Tseng: like, you know, I don’t have to step… we don’t have to step on his toes so much, but, like, I’m curious, like, does he actually have, like, a strategy for how he’s, like, kind of pushing… poking around in Mixed panel, or is he just kind of…
84 00:12:48.900 ⇒ 00:12:51.970 Robert Tseng: You know, just floating around and has no direction either.
85 00:12:53.870 ⇒ 00:12:54.949 Greg Stoutenburg: Yeah, that makes sense.
86 00:12:55.240 ⇒ 00:12:55.850 Robert Tseng: Yes.
87 00:12:56.200 ⇒ 00:13:01.010 Robert Tseng: Okay, so other things, we’ll chat through now.
88 00:13:01.730 ⇒ 00:13:15.780 Robert Tseng: yeah, so I know Awache isn’t here, so I’m not gonna spend too much time on this, but I basically have ticketed out everything I need to see from him on this Basque to EdenOS migration. So, yeah, I mean…
89 00:13:15.840 ⇒ 00:13:35.779 Robert Tseng: one, you know, achieve feature parity to what we have with BASC, making sure that once the migration happens, the models are not breaking. So, I mean, at this point, it’s a lot of this audit work that I feel like he’s just been not… he’s been kind of pushing off, so I’ve booked, like, regular time again with Surf starting tomorrow, so if anything, I’ll just keep pushing on this.
90 00:13:35.820 ⇒ 00:13:50.890 Robert Tseng: I know Ashwini’s kind of, like, touching a couple things here and there. I’m not gonna look… talk about the blockers, I’m just gonna assume that you guys can resolve that on your own. The last part I want to talk about is with Casey. So Casey had this ad hoc kind of investigation thing.
91 00:13:51.100 ⇒ 00:13:54.660 Robert Tseng: sent me this notion, I looked through it.
92 00:13:54.770 ⇒ 00:13:58.320 Robert Tseng: I think, you know, you’re basically asking me… I mean.
93 00:13:58.910 ⇒ 00:14:06.000 Robert Tseng: I unders… yeah, well, I… we already went back and forth a bit on Slack, but you’re basically asking me to confirm all of your assumptions on, like.
94 00:14:06.060 ⇒ 00:14:21.150 Robert Tseng: does the calculation of these things actually flow from that… from that source, or whatever? And, I think, to me, that’s part of the ask, so, like, I don’t really feel like I want to sit here and, like, kind of answer all of that. I can, from a quick pass, I can tell.
95 00:14:21.150 ⇒ 00:14:29.230 Robert Tseng: Shippo is irrelevant, we don’t actually use SHPO. And, like, I think it’s clear that you don’t fully understand, kind of, like, the…
96 00:14:29.230 ⇒ 00:14:31.810 Robert Tseng: Operational timestamps of, like.
97 00:14:32.070 ⇒ 00:14:47.729 Robert Tseng: is sent to pharmacy, shipped, delivered, so that whole, like, funnel or sequence of, like, what an order journey is like, I don’t… like, I think from just quickly looking through this, it’s clear you don’t… you didn’t really get that. I’m not blaming you, by the way, I’m just pointing out, like, where I think there are clear gaps in knowledge.
98 00:14:47.860 ⇒ 00:14:53.840 Robert Tseng: I’m kind of disappointed that, like, Henry didn’t really hand off pretty much anything, it seems like, because…
99 00:14:54.200 ⇒ 00:15:10.549 Robert Tseng: I don’t know, otherwise, like, I feel like these things could have been explained over a call. But, you know, it is what it is. So my, like, follow-up is that I’m actually working on some sort of, like, workflow where I’m gonna be able to audit your guys’ analysis faster.
100 00:15:10.550 ⇒ 00:15:24.660 Robert Tseng: So I’ve kind of set up some slash commands to kind of, like, plan through things. I’m gonna backtest this workflow that I set up on KC’s doc specifically, so you can expect, like, a loom for me, like, right after this call. I’m basically gonna go through my list and see
101 00:15:24.690 ⇒ 00:15:31.230 Robert Tseng: how close it got, and I’ll try to, like… ideally, it answers, like, 90% and kind of gives you direction.
102 00:15:31.270 ⇒ 00:15:46.869 Robert Tseng: You know, if not, then I’ll have to keep calibrating it, but, you know, now that we have, like, this Eden kind of, like, workspace, we have all the data platform documentation, we have all the schema of the tables, I don’t think everything is stitched together very nicely yet, like, in terms of…
103 00:15:47.300 ⇒ 00:15:52.429 Robert Tseng: we still can’t query directly, or, like, read the schema from BigQuery directly from
104 00:15:52.470 ⇒ 00:16:08.950 Robert Tseng: from this, repo, so I think there may be, like, some of these blocks that, like, we need to pull in more, but I’m just gonna try to, like, use what I have and see if it helps. So hopefully this’ll be good enough. The goal is that this is good enough.
105 00:16:08.950 ⇒ 00:16:14.579 Robert Tseng: That it’ll train anybody who’s going into these tables for the first time on, like, how…
106 00:16:14.580 ⇒ 00:16:21.169 Robert Tseng: certain things are calculated to try to persist some of our domain knowledge a bit more. So…
107 00:16:21.170 ⇒ 00:16:35.189 Robert Tseng: I think that’s always the risk when we kind of, like, cycle through team members on this client, and obviously with Amber kind of jumping back in as well, like, I feel like our overall team knowledge of the data has, like, dropped significantly, so…
108 00:16:35.190 ⇒ 00:16:55.090 Robert Tseng: It’s, it’s just something we’re gonna have to figure out how we can catch each other up on, quickly without, like, me having to book a bunch of meetings with people. So, that’s… that’s, like, that’s, like, the biggest blocker in my head in terms of, like, what’s gonna get this team effective, and this… as we… as we, made this transition.
109 00:16:55.630 ⇒ 00:17:11.630 Robert Tseng: But yes, that’s… that’s actively what I’m working on in the background to try to… to try to help, to help… help you guys. So, feel free to ask me whatever questions, like, I may not answer you immediately, I may just kind of push back as well, but, like, hopefully you can see that I’m taking in…
110 00:17:11.630 ⇒ 00:17:18.849 Robert Tseng: like, where you’re blocked, and I’m trying to, like, trying to give you a solution. But, it may not just be me, like, answering a question.
111 00:17:19.410 ⇒ 00:17:20.489 Robert Tseng: Is that fair?
112 00:17:20.619 ⇒ 00:17:22.919 Robert Tseng: At least, Casey, do you get that?
113 00:17:25.619 ⇒ 00:17:26.779 Robert Tseng: Okay, great.
114 00:17:27.260 ⇒ 00:17:46.430 Robert Tseng: Yeah, other than that, there should be something that’s a bit more straightforward. Here’s an ad hoc request that came in that I have to take on the media relations team asking for some data here. So, this is something that you could probably figure out just with Zoron, but, okay. I think some things we can…
115 00:17:46.590 ⇒ 00:17:52.230 Robert Tseng: do here, but basically, she has a spreadsheet of links to PR coverage.
116 00:17:52.260 ⇒ 00:18:07.579 Robert Tseng: That she wants to know if she’s getting credit for that in the traffic that she’s routing to Eden. So, there’s probably some kind of just, like, making sure that we have, like, the full coverage of all the different links.
117 00:18:07.650 ⇒ 00:18:09.170 Robert Tseng: You know.
118 00:18:09.670 ⇒ 00:18:16.170 Robert Tseng: Google Analytics is probably not the source for it. I think you could use Mixpanel, and I think…
119 00:18:16.420 ⇒ 00:18:29.290 Robert Tseng: I mean, I don’t know if we actually have a model that we… that’s able to… like, I don’t even know if we are able to, capture all the traffic coming from these… from this… from these links,
120 00:18:29.290 ⇒ 00:18:40.359 Robert Tseng: from other reports that we’ve seen, probably about 30% is unattributed, so I would assume that maybe up to 30% is also just gonna be missing, so that might be a blocker that you’ll run into.
121 00:18:40.470 ⇒ 00:18:58.110 Robert Tseng: But yeah, like, I think it’s… this isn’t urgent, this is more, like, end of the week. Hopefully this is a little bit easier for you to navigate, so… because there aren’t so many custom definitions. It’s just a matter of, like, whether or not… or whether we’re able to find, like, where traffic is coming from, for… or…
122 00:18:58.250 ⇒ 00:19:04.580 Robert Tseng: Where… like, yeah, what traffic is… is coming from the links in this… in this spreadsheet?
123 00:19:05.440 ⇒ 00:19:08.320 Robert Tseng: But let me know if you have any other questions when you dig into it.
124 00:19:09.940 ⇒ 00:19:11.330 Robert Tseng: Yeah. Is that…
125 00:19:11.570 ⇒ 00:19:12.659 Robert Tseng: Does that make sense for now?
126 00:19:13.880 ⇒ 00:19:24.440 Casie Aviles: Yeah, I’ll dive into this a bit more, but for… if, like, if I have any other questions that are, you know, like, for people with more context, then I can just ask yours or on them, right?
127 00:19:24.930 ⇒ 00:19:25.630 Robert Tseng: Yep.
128 00:19:26.100 ⇒ 00:19:31.309 Robert Tseng: Okay, she just kind of gave some more context here. I asked her a couple questions, so…
129 00:19:32.880 ⇒ 00:19:35.779 Robert Tseng: Yeah, I mean, shouldn’t be anything too surprising.
130 00:19:36.000 ⇒ 00:19:49.789 Robert Tseng: first purchase, I mean, this is gonna be very similar to what we do with our affiliate links, I guess, but this is just reliant completely on UTMs. So, totally okay if we don’t get 100% accuracy. Like, this is just… this is not gonna be the same level of, like.
131 00:19:49.820 ⇒ 00:20:03.729 Robert Tseng: fidelity that we do with Catalyst. Like, this is really just somebody who’s helping them run PR campaigns wants to know, like, what are the best channels that are helping them, like, drive traffic, so…
132 00:20:03.820 ⇒ 00:20:05.070 Robert Tseng: Okay.
133 00:20:05.600 ⇒ 00:20:20.639 Robert Tseng: That’s that. Alright, I think… and then on my piece, like I said, EdenOS is a top priority for me, and then also just trying to help the team, with the analysis. Yeah, so I think there’s nothing…
134 00:20:21.310 ⇒ 00:20:27.100 Robert Tseng: But yeah, I think I cleared out a couple things before this. We’re also thinking about a Tableau to Omni.
135 00:20:27.330 ⇒ 00:20:28.870 Robert Tseng: migration…
136 00:20:29.020 ⇒ 00:20:38.110 Robert Tseng: I’m letting Utam kind of, like, kind of give me something on… do we actually think we could migrate it in a month? Like, it feels aggressive, but…
137 00:20:38.110 ⇒ 00:20:53.039 Robert Tseng: Especially now that we’re a little bit more limited on staff, and nobody on this team really knows Tableau, other than me currently. So… I think we may, like, just not be able to, but that’s… that’s a… that’s another thing that we’re looking into.
138 00:20:53.990 ⇒ 00:20:59.699 Robert Tseng: Okay, Zoran, I’ll just… you wanna take the remaining time to kind of just give your check-in?
139 00:21:01.140 ⇒ 00:21:10.450 Zoran Selinger: Sure, sure. Yeah, so, you know, we, we scheduled a conversation about churn and retention, rates,
140 00:21:11.200 ⇒ 00:21:21.099 Zoran Selinger: you saw the conversation, I really want to steer us towards the treatments, because I think that’s the base… Yeah. …entity of this business, really.
141 00:21:21.100 ⇒ 00:21:24.630 Robert Tseng: Yeah, I’m pretty sure Judd is wrong, but yeah.
142 00:21:25.200 ⇒ 00:21:26.140 Zoran Selinger: Yeah, okay.
143 00:21:26.410 ⇒ 00:21:29.010 Zoran Selinger: Yeah, let’s see, let’s see,
144 00:21:29.450 ⇒ 00:21:41.009 Zoran Selinger: how that goes, I’m really looking… looking forward to clarity on that, and I’m going… based on that conversation and what we agree on, I’m gonna update that sheet where the metrics are.
145 00:21:42.110 ⇒ 00:21:45.740 Zoran Selinger: In our data platform doc, so.
146 00:21:45.740 ⇒ 00:21:46.760 Robert Tseng: Great, yeah.
147 00:21:46.760 ⇒ 00:21:54.580 Zoran Selinger: Yeah, yeah, so I’m thinking about that, and I’m just waiting for us to define it properly.
148 00:21:54.850 ⇒ 00:21:59.619 Zoran Selinger: So I’m finishing up with the lifecycle,
149 00:22:00.300 ⇒ 00:22:11.440 Zoran Selinger: analysis, I downloaded a lot of data from Customer I.O, but I’m also looking at some… it’s basic data in… on the edge.
150 00:22:11.510 ⇒ 00:22:25.230 Zoran Selinger: Essentially, because we only have 3 months of data there, so I have, like, my data dump is ready, I’m just going through it, and I’m gonna probably have some slides tomorrow on this.
151 00:22:25.440 ⇒ 00:22:29.139 Zoran Selinger: Not probably. I’m gonna have some slides tomorrow on this.
152 00:22:29.480 ⇒ 00:22:37.490 Zoran Selinger: so that analysis is going to be done. Basically, I’m going to have recommendations for, for, for Judd.
153 00:22:37.950 ⇒ 00:22:39.280 Zoran Selinger: Great.
154 00:22:39.420 ⇒ 00:22:46.039 Zoran Selinger: Yeah, so that… that ticket’s gonna be done, and then the… for the rest of the week.
155 00:22:46.350 ⇒ 00:22:56.829 Zoran Selinger: Apart from just a few bits and pieces, I’m going to aggressively work on the KPI dash with Ryan. So that’s kind of the goal, yeah, yeah.
156 00:22:56.830 ⇒ 00:22:57.370 Robert Tseng: Great.
157 00:22:57.470 ⇒ 00:23:06.480 Robert Tseng: That sounds… that… that sounds perfect. I didn’t actually see the KPI dash in the tickets, so if you want to just add that for yourself, like, just want to make sure that that’s clear.
158 00:23:06.480 ⇒ 00:23:07.150 Zoran Selinger: Cool.
159 00:23:08.220 ⇒ 00:23:23.930 Robert Tseng: Okay, yeah, thanks for joining, Demulade. I just pulled you in because Josh texted me about, like, why are Tableau dashboards broken? You know, just the usual kind of misunderstanding, so I want to just make sure, like, what’s… are we… are we… are we good here? Like, on the…
160 00:23:24.120 ⇒ 00:23:27.209 Robert Tseng: On… on the… on the request that just came in this morning.
161 00:23:27.820 ⇒ 00:23:29.370 Demilade Agboola: Yes, we’re…
162 00:23:29.760 ⇒ 00:23:39.869 Demilade Agboola: Yes, we’re good. I’ve seen the issues, and I will push the fix in about 30 minutes. I’m just testing it on my local…
163 00:23:39.970 ⇒ 00:23:41.929 Demilade Agboola: device, so I can be sure
164 00:23:42.240 ⇒ 00:23:44.850 Demilade Agboola: It would, like, the numbers are fine, and I will…
165 00:23:44.850 ⇒ 00:23:45.929 Robert Tseng: What happened?
166 00:23:47.030 ⇒ 00:23:51.250 Demilade Agboola: It’s the… It’s the driver’s.
167 00:23:51.250 ⇒ 00:23:52.480 Robert Tseng: Ben?
168 00:23:52.730 ⇒ 00:23:55.109 Demilade Agboola: Yeah, so it’s the influencer spend logic.
169 00:23:55.660 ⇒ 00:24:01.540 Demilade Agboola: It appears, like, the product… in product sales summary by transaction.
170 00:24:01.830 ⇒ 00:24:06.230 Demilade Agboola: it appears to be duplic… like, the… how do I put it?
171 00:24:06.470 ⇒ 00:24:13.840 Demilade Agboola: The sum of the influencer spend was not… was not necessarily correctly done, initially.
172 00:24:14.220 ⇒ 00:24:19.729 Demilade Agboola: And that’s what is propagating an increased overall ad spend.
173 00:24:20.130 ⇒ 00:24:23.980 Demilade Agboola: So that’s kind of what I’m just trying to fix, and be sure that the numbers are fine.
174 00:24:24.620 ⇒ 00:24:28.860 Demilade Agboola: It is also a bit weird because, like,
175 00:24:33.040 ⇒ 00:24:41.329 Demilade Agboola: Yeah, it’s just, basically, it’s just the influencer spend that’s coming in, and it’s not properly… it’s not properly being joined to the product sales summary by transaction.
176 00:24:41.870 ⇒ 00:24:42.609 Robert Tseng: I see.
177 00:24:43.120 ⇒ 00:24:44.060 Demilade Agboola: Yeah, so…
178 00:24:44.200 ⇒ 00:24:50.179 Robert Tseng: Well, if that’s an offline spend sheet, so that’s something they maintain, right? So… that was not…
179 00:24:50.770 ⇒ 00:24:53.820 Demilade Agboola: So this is the, UpFlowence API.
180 00:24:54.060 ⇒ 00:24:56.200 Demilade Agboola: So that’s awesome. Oh. Yeah.
181 00:24:57.430 ⇒ 00:24:58.140 Robert Tseng: Okay.
182 00:25:00.620 ⇒ 00:25:08.729 Robert Tseng: Okay, well, I mean, I think they’re gonna want a retro, like, what happened, right? So, I’m just… I mean, ideally, if you understand it, like, you could let them know if we needed…
183 00:25:08.990 ⇒ 00:25:11.559 Robert Tseng: Yeah, if I need to say, like, we…
184 00:25:11.780 ⇒ 00:25:17.410 Robert Tseng: we… we missed something, like, I… I just… I feel like I should… I should, I should, I should at least…
185 00:25:18.060 ⇒ 00:25:36.069 Robert Tseng: Yeah, maybe you just, like, tell me what I can… once it’s fixed, like, I want to send a message saying, like, this was the problem, like, you know, it came in, whatever, like, and this is how… this is… and then whatever our resolution is. So, I just… Oh, okay. Yeah.
186 00:25:36.600 ⇒ 00:25:41.320 Demilade Agboola: Alright, I’ll send that to the internal channel so you can share with the external team.
187 00:25:41.520 ⇒ 00:25:43.339 Robert Tseng: Okay, great. Thanks.
188 00:25:43.690 ⇒ 00:25:49.720 Robert Tseng: Yeah, I know that you’re still covering some of these things for now.
189 00:25:50.060 ⇒ 00:25:51.049 Robert Tseng: I mean…
190 00:25:52.230 ⇒ 00:26:03.129 Robert Tseng: is… is the plan to kind of pass it to Ashwini, or, like, I kind of assumed that you were mostly just not really on Eden anymore, so… I didn’t really know what was…
191 00:26:03.600 ⇒ 00:26:04.270 Robert Tseng: Going on.
192 00:26:04.270 ⇒ 00:26:11.550 Demilade Agboola: Yeah, so I’m mostly not on eating anymore. I guess it’s just, like, if there’s stuff that I need to hop in, like, today, I guess…
193 00:26:11.920 ⇒ 00:26:14.710 Demilade Agboola: That would be me hopping in. Okay.
194 00:26:14.960 ⇒ 00:26:22.260 Demilade Agboola: I know in the data service call, I did ask Ashwini if he was able to hop in on this.
195 00:26:22.540 ⇒ 00:26:27.209 Demilade Agboola: And I think his play was a bit full, so I just was, okay, I’ll do this.
196 00:26:27.420 ⇒ 00:26:35.369 Robert Tseng: Okay. Yeah, I mean, my problem on the data engineering side is, like, everybody treats Eden like it’s, like, their backup client right now, which…
197 00:26:35.490 ⇒ 00:26:54.219 Robert Tseng: Yeah, Ashwini will go a week, and he’ll be like, oh wait, I didn’t get to anything, because I was busy last week. And, like, that’s not okay, like, we’re, like, you know, I mean, you know how this is, like, you’re… like, I mean, you’ve been on… you’ve been, like, the main person on… on this client, so if this… if our structure is not working, like, for Eden, like, I’m… I will change it, but, like,
198 00:26:54.220 ⇒ 00:26:57.500 Robert Tseng: I don’t know, like, it just feels like it’s just, like, a rotating…
199 00:26:57.500 ⇒ 00:27:08.619 Robert Tseng: like, on the DE side, specifically, it’s just, like, people are just not really, like, taking Eden very seriously, in my opinion. Like, we’re just kind of… our quality of service has dropped, so…
200 00:27:09.520 ⇒ 00:27:15.219 Robert Tseng: I… wanna nip that at the bud, so, like, if I need to tell a waste, like.
201 00:27:15.800 ⇒ 00:27:29.659 Robert Tseng: look, like, somebody needs to be on Eden, we still need to be on call, the weekend dashboards can’t be broken, like, otherwise everything’s gonna end up coming to you, so I… or, like, not everything will come to you, but, I feel like by default.
202 00:27:29.690 ⇒ 00:27:41.810 Robert Tseng: if there’s an urgent thing, it’ll just come back to you, so… and if that’s not what you’re… you want, then, like, we need to… we need to, like, catch that… oh, we… yeah, we need to reroute it, like, now.
203 00:27:43.160 ⇒ 00:27:49.000 Demilade Agboola: Yeah, that’s fair. I do feel like some of the things, like the top, the…
204 00:27:49.430 ⇒ 00:28:06.379 Demilade Agboola: Josh having issues with his daily PDFs, that was just a weird one, because I literally just downloaded it myself, sent it to the channel, and everyone was fine, and that hasn’t come up as an issue. Even though I haven’t really done anything to it, it just… probably was just, like, a bad download.
205 00:28:06.660 ⇒ 00:28:11.030 Demilade Agboola: But, yeah, in terms of, like.
206 00:28:11.130 ⇒ 00:28:17.650 Demilade Agboola: This, yeah, if there are issues, it would be helpful if we had, like, Someone…
207 00:28:18.310 ⇒ 00:28:23.720 Demilade Agboola: who could handle it, but, like, ultimately, I don’t mind being able to jump in, and fix it, so…
208 00:28:23.720 ⇒ 00:28:26.190 Robert Tseng: Okay, okay. Yeah,
209 00:28:27.210 ⇒ 00:28:35.620 Robert Tseng: Okay, I don’t… I don’t have, like, an answer right now on, like, what… what we can do, but, like, yeah, I’m just… yeah, okay, that’s… that’s… that’s helpful, thanks.
210 00:28:35.810 ⇒ 00:28:43.390 Robert Tseng: Alright, I think we’re gonna wrap up. Amber, I didn’t really have anything to talk about with you, because I haven’t really onboarded you on this client yet, so I think there’s nothing to say.
211 00:28:43.390 ⇒ 00:28:46.999 Amber Lin: We have a one-on-one later, I plan to ask you there.
212 00:28:47.220 ⇒ 00:28:49.530 Robert Tseng: Okay, great. Alright. Bye, everyone.