Meeting Title: Eden Project Check-in and Strategy Date: 2026-01-06 Meeting participants: Robert Tseng, Henry Zhao
WEBVTT
1 00:00:28.220 ⇒ 00:00:29.609 Henry Zhao: Hey, Robert, how’s it going?
2 00:00:30.440 ⇒ 00:00:32.340 Robert Tseng: Hey, Henry! Good, how are you?
3 00:00:33.010 ⇒ 00:00:34.010 Henry Zhao: Good, thanks.
4 00:00:35.120 ⇒ 00:00:36.870 Robert Tseng: How was your… how was your holiday?
5 00:00:37.820 ⇒ 00:00:38.630 Henry Zhao: How was yours?
6 00:00:39.650 ⇒ 00:00:48.430 Robert Tseng: Good. Yeah, I mean, mostly just spent time with family, didn’t really do… Anything, exciting?
7 00:00:48.580 ⇒ 00:01:03.809 Robert Tseng: the highlight… highlights were pretty much seeing some people, like, Utah, Luke, Gabe, all came to the Bay for… we met up on a… on a weekend, so that was nice, but other than that, I was mostly just at home with my family.
8 00:01:04.620 ⇒ 00:01:05.860 Henry Zhao: In, California, right?
9 00:01:06.330 ⇒ 00:01:10.320 Robert Tseng: Yeah, yeah. Yeah, so I was there about 10 days, then came back to New York.
10 00:01:10.610 ⇒ 00:01:15.800 Robert Tseng: My father-in-law was in town here, so it was just more family just on the other side.
11 00:01:16.690 ⇒ 00:01:21.320 Henry Zhao: Yeah. Yeah, you missed, like, a crazy snowstorm on the… it was, like, the day after Christmas or something like that.
12 00:01:22.380 ⇒ 00:01:34.960 Robert Tseng: Oh, right, I did hear about that. But now, today’s weather is pretty nice, really warm, all the snow has melted, and it’s really wet and kind of gross outside, but yeah, I mean, hopefully I’ll be able to go out and
13 00:01:35.180 ⇒ 00:01:39.559 Robert Tseng: And take a walk. It’s been the first time it’s been above freezing for, I don’t know, like a month.
14 00:01:40.480 ⇒ 00:01:41.100 Henry Zhao: Yeah.
15 00:01:41.240 ⇒ 00:01:43.730 Robert Tseng: Yeah. How about you? How was your… how was your time?
16 00:01:44.630 ⇒ 00:01:46.350 Henry Zhao: Good, just, just rested.
17 00:01:46.650 ⇒ 00:01:47.590 Henry Zhao: Yeah.
18 00:01:47.790 ⇒ 00:01:53.189 Henry Zhao: Thought about, like, some… some books to read and things, like, to just level up for 2026.
19 00:01:53.620 ⇒ 00:02:00.070 Robert Tseng: Yeah, yeah. No, I think it’s good. Sometimes slowing down is important before you speed things up again, and…
20 00:02:00.350 ⇒ 00:02:02.439 Robert Tseng: Yeah, I mean, I’ve made some…
21 00:02:03.930 ⇒ 00:02:07.570 Robert Tseng: Changes, hopefully, that, will make
22 00:02:08.070 ⇒ 00:02:19.150 Robert Tseng: We’ll just… I feel like the rush of brain forces is always kind of a rush, like, it’ll… it’ll just keep demanding more out of you, unless you kind of know what you want to get out of it, so…
23 00:02:19.560 ⇒ 00:02:24.329 Robert Tseng: I think that’s… I mean, I don’t… I kind of always…
24 00:02:25.580 ⇒ 00:02:44.909 Robert Tseng: I don’t feel like I’m somebody who tries to make work the only thing that matters in my life, and I don’t… I don’t recommend it to anybody. So, yeah, otherwise, like, it’s always a moving target. Things keep changing, obviously, like, even our last chat with you, Tom, a couple weeks ago, and where we thought we were.
25 00:02:45.060 ⇒ 00:02:49.830 Robert Tseng: Versus, like, now, it’s, you know, things have already changed. So, I think, it’s…
26 00:02:50.090 ⇒ 00:02:57.219 Robert Tseng: Gotta be willing to, kind of, roll with the punches, otherwise it’s just… it’s just hard to… hard to keep up.
27 00:02:58.080 ⇒ 00:03:04.989 Henry Zhao: Yeah, but it was good to have the time off to, like, do some reflecting on, like, just what else I can do in 2026 to…
28 00:03:05.990 ⇒ 00:03:08.150 Henry Zhao: I don’t want to say level up again, but, like.
29 00:03:08.830 ⇒ 00:03:12.740 Henry Zhao: figure out kind of where some of the things went wrong in 2025, you know what I mean?
30 00:03:14.480 ⇒ 00:03:23.259 Robert Tseng: Well, I mean, it’s not just about things going on. I mean, I think failures are part of the journey. I think everybody here has failed.
31 00:03:23.370 ⇒ 00:03:28.339 Robert Tseng: Yeah, so I wouldn’t dwell too much on, kind of, what went wrong.
32 00:03:28.760 ⇒ 00:03:35.460 Robert Tseng: I think oftentimes it’s not that much more to learn from it. Even, like, returning back to, like.
33 00:03:35.740 ⇒ 00:03:50.149 Robert Tseng: where you thought things were going well before may not even be the right approach either, because we’re just a very different organization now than we were maybe when you first started, and you, you know, you started off on a really good foot, and you were… you crushed the first project.
34 00:03:50.180 ⇒ 00:03:56.300 Robert Tseng: But now, like, you know, the needs have changed, so, like, it’s, it’s always just kind of figuring out, like.
35 00:03:56.430 ⇒ 00:04:03.390 Robert Tseng: what… you know, with what’s ahead of you, what you can do to set yourself up for that. Yeah.
36 00:04:03.390 ⇒ 00:04:19.599 Henry Zhao: But the thing is, I think there are some fundamental things I really need to work on, and I think this showed up even in the jobs where I’ve had a lot of success. I think, like, at a certain point, I just tend to get stuck. I don’t know what it is. So I, like, that’s very…
37 00:04:20.130 ⇒ 00:04:24.869 Henry Zhao: urgent, right? Like, I need to essentially figure out why that fundamentally is there.
38 00:04:26.290 ⇒ 00:04:27.050 Robert Tseng: Yeah.
39 00:04:27.580 ⇒ 00:04:46.150 Henry Zhao: It’s like, I told Utam, like, when things… usually when I join a team and things are, like, on fire, and, like, everything needs to be fixed, and things need to be rebuilt, like, I do really well, like, just putting my head down and, like, getting all this stuff done. When things are, like, running smoothly, and we need to, like, add additional analysis, or, like, come up with strategic things to, like, move forward or take things to the next level, that’s where I.
40 00:04:46.150 ⇒ 00:04:46.500 Robert Tseng: Yeah.
41 00:04:46.500 ⇒ 00:04:47.570 Henry Zhao: I really struggle.
42 00:04:48.130 ⇒ 00:04:48.700 Robert Tseng: Yeah.
43 00:04:52.010 ⇒ 00:04:53.240 Robert Tseng: That’s interesting.
44 00:04:53.590 ⇒ 00:05:08.279 Henry Zhao: I’ll tell you, though, the best analogy of how I feel. It’s like, if you are, like, a housekeeper or a home improvement person, and there are two houses, right? One is, like, a house that’s, like, a mess, like, everything’s broken, they want a second floor, they want a yard, like, I’m really good at…
45 00:05:08.280 ⇒ 00:05:22.790 Henry Zhao: figure out how to make impact on those houses, and, like, really make people happy, because I cleaned up things up faster than they expected, I used more efficient tools and things like that. But if you have somebody who’s like, I’m a millionaire, I have a house that, like, I like, but I need it to be, like, a next-level house.
46 00:05:22.810 ⇒ 00:05:40.149 Henry Zhao: that, like, just wows people, or is, like, top of the market of, like, this house is special. I’m very bad at, like, identifying… even if I have, like, a lot of experience in houses, I have a very difficult coming up with ideas of, like, oh, we should add this feature, or we should do this improvement, or we should analyze…
47 00:05:40.180 ⇒ 00:05:42.720 Henry Zhao: this part of the house and look for improvements. Does that make sense?
48 00:05:42.980 ⇒ 00:05:44.000 Robert Tseng: Yeah, yeah, that makes sense.
49 00:05:44.000 ⇒ 00:05:46.469 Henry Zhao: fundamental issue that I’m trying to fix in 2021.
50 00:05:46.470 ⇒ 00:05:47.120 Robert Tseng: Sure.
51 00:05:47.320 ⇒ 00:05:52.960 Robert Tseng: Yeah, well, I mean, I think there’s definitely…
52 00:05:53.270 ⇒ 00:05:56.049 Robert Tseng: We do… we do both scenarios here, I think.
53 00:05:57.220 ⇒ 00:06:03.070 Robert Tseng: Yeah, I… but yeah, I could… I could… I could see… I could see that now. That’s an interesting analogy.
54 00:06:04.260 ⇒ 00:06:04.830 Robert Tseng: Yeah.
55 00:06:05.290 ⇒ 00:06:10.750 Robert Tseng: Well, I mean, I know, like, towards the end of the year, these check-ins were kind of a little bit more, like.
56 00:06:11.540 ⇒ 00:06:19.409 Robert Tseng: it was just too tactical. Like, I kind of want to go back to being more just available, willing to listen to kind of whatever.
57 00:06:19.740 ⇒ 00:06:22.759 Robert Tseng: You know, you want to chat about, and, like, kind of…
58 00:06:23.300 ⇒ 00:06:34.659 Robert Tseng: kind of coming out of the day-to-day more, and talking about direction, and just making sure that you feel good about where things are headed. So, yeah, I think I kind of let that go, towards the end of
59 00:06:35.220 ⇒ 00:06:43.829 Robert Tseng: like, last year, especially as we were… kind of felt more pressure than we needed to deliver things, but, that’s not how I wanted to start the year off.
60 00:06:44.220 ⇒ 00:06:45.799 Robert Tseng: So yeah, I guess that’s…
61 00:06:46.490 ⇒ 00:06:53.129 Robert Tseng: That’s, that’s… that’s what… I was gonna say that at the beginning of this call, but that’s… that’s kind of my hope for
62 00:06:53.240 ⇒ 00:06:56.390 Robert Tseng: What these… what these checkups could be.
63 00:06:57.670 ⇒ 00:07:12.860 Henry Zhao: Yeah, but I’m feeling good about the way so far the year has started. I think… first things first, like, I’m glad that you guys haven’t given up on me, to… so thank you for that. Secondly, I think, like, starting off with a slower pace, so I can just, like, regather my… my footing, you know what I mean? Yeah.
64 00:07:13.080 ⇒ 00:07:24.889 Henry Zhao: And, like, right now it’s very clear, like, what I need to focus on is, like, winning back the business for Meaden that might get lost to this Olivo Consulting Group, which is very clear, very clear directive. I know what I need to do, and I know how I can do it.
65 00:07:24.910 ⇒ 00:07:37.210 Henry Zhao: And then I have other things that I can then work on, which would be, like, the Jonah Finance stuff, the pharmacy ops, and then when we bring on Venk, or if we bring on somebody else, I can then onboard them, and then see what the, like, working…
66 00:07:37.240 ⇒ 00:07:42.480 Henry Zhao: cadence would be. But it’s like, it’s a good way for me to, I think, hit the reset button, because I know I can do it.
67 00:07:42.620 ⇒ 00:07:48.069 Henry Zhao: Giving me this, like, breathing room to, like I said, up-level myself, continue to just…
68 00:07:48.400 ⇒ 00:07:52.400 Henry Zhao: get back on my feet, and then, like, go from there, I think will be really helpful.
69 00:07:52.980 ⇒ 00:08:01.799 Robert Tseng: Okay, great. Yeah, I mean, we’re also trying not to, like, overwhelm you too much. I mean, the structural changes of how the delivery team is being run, like.
70 00:08:01.800 ⇒ 00:08:21.580 Robert Tseng: inevitably will impact you, we’re throwing out some jargon and terms or whatever, but not, like, formally bringing you into, like, a CSO, EP, RSL role, like, it’s just… that’s intentional. Like, I just want to kind of narrow your scope again, let you start up from kind of where you feel like you could… you could succeed in Eden, and then… Yeah. Yeah, I mean, I guess…
71 00:08:21.750 ⇒ 00:08:41.749 Robert Tseng: it’s unfortunate that the Sesame situation didn’t work out. Felt like… I don’t feel good about it. Felt like the rug was kind of just pulled out. We could have easily offered her the same thing that we did for Amber, which is… I mean, like, they have a similar visa situation, but it’s fine, like, I didn’t… I didn’t fight her too hard to, like, kind of… to keep her around. I felt like…
72 00:08:41.900 ⇒ 00:09:01.900 Robert Tseng: her main thing on Eden was really just to get the Jonah thing going, and I didn’t really feel like she had that much momentum anyway, so I guess, like, that’s why the… the hours end up going… going back to you for now, and yeah, I guess that’s… that is kind of a reversal of what I had said two weeks ago. So, that’s… that’s, like, the…
73 00:09:03.030 ⇒ 00:09:09.499 Robert Tseng: Logistically, the only… that’s, like, the biggest change that I can, I guess, impacts your day-to-day.
74 00:09:09.730 ⇒ 00:09:18.550 Henry Zhao: Yeah, and I think also, Sezen probably felt a little bit overwhelmed. I know there’s just a lot of data with Eden, and I just know, like, a lot of people kind of just feel overwhelmed when they start with Eden.
75 00:09:19.710 ⇒ 00:09:30.160 Robert Tseng: Yeah, I mean, I can see that. I… I mean, I know that you spent a lot of time with her, she spoke very positively of, like, the way that you helped her onboard,
76 00:09:30.740 ⇒ 00:09:35.820 Robert Tseng: Yeah, I mean, overall, like, I felt like her skill set was… It’s not as…
77 00:09:36.060 ⇒ 00:09:41.990 Robert Tseng: I mean… I mean, the best… the best comp for me is with Amber, and…
78 00:09:42.370 ⇒ 00:09:55.199 Robert Tseng: the similar stage in their career or whatever, but Amber has just, like, more… more scrappiness and, like, able to figure things out than… than she did. And her polish wasn’t that great, even as a finance person. So, I was prepared to, like.
79 00:09:55.220 ⇒ 00:10:07.079 Robert Tseng: have, like, a finance person in my network come in and coach her, like, a bit, because I felt like her output was kind of… like, she doesn’t really know how to build spreadsheets very, very cleanly, so,
80 00:10:07.080 ⇒ 00:10:17.259 Robert Tseng: But yeah, you know, whatever. That’s… that’s all water under the rug now, so we were… we were trying to make it work with her. It wasn’t, like, our decision to let her go. She just… she just decided that she wanted…
81 00:10:17.280 ⇒ 00:10:22.019 Robert Tseng: the security of… of going with her, with her other part-time thing, so…
82 00:10:22.020 ⇒ 00:10:22.590 Henry Zhao: Okay.
83 00:10:23.090 ⇒ 00:10:23.680 Robert Tseng: Yeah.
84 00:10:24.200 ⇒ 00:10:32.669 Robert Tseng: But yeah, so, I mean, we’re gonna continue to hire delivery people. The strategy analytics kind of slowed down. It’s a bit of a reversal, like, I felt like
85 00:10:33.040 ⇒ 00:10:35.039 Robert Tseng: start of Q4 last year.
86 00:10:35.460 ⇒ 00:10:41.230 Robert Tseng: I was… it was, like, mostly strategy analytics clients, and Utom was, like, pretty light and just doing all the selling.
87 00:10:41.370 ⇒ 00:10:52.119 Robert Tseng: And then I stopped selling, and so things kind of flipped. Now, things have kind of are in transition. I have to go back to selling, and he’s kind of overwhelmed with work on the engineering side, so…
88 00:10:52.190 ⇒ 00:11:03.379 Robert Tseng: We’re obviously not, like… I mean, ideally, we have a continuous, steady, kind of, chunk of time that we continuously be selling, and we wouldn’t have to, like, have so much
89 00:11:04.420 ⇒ 00:11:05.950 Robert Tseng: Oscillation and…
90 00:11:06.420 ⇒ 00:11:21.129 Robert Tseng: dropping certain… like, the book of business, the portfolio of the business should not change so drastically quarter to quarter. We’re just not there yet. So, yeah, I do think that we are… I mean, I’m definitely lighter on the client load right now, so…
91 00:11:21.430 ⇒ 00:11:34.610 Robert Tseng: Yeah, I mean, I’m gonna give Eden my best attention, gonna do whatever I can to support there, and I’m gonna try to push some of these deals over the line and get new ones, but that’s kind of what the quarter is looking like for me.
92 00:11:35.010 ⇒ 00:11:39.509 Henry Zhao: Just to be clear, when you say SL in the team stand-ups, that means sales lead, right?
93 00:11:39.950 ⇒ 00:11:41.739 Robert Tseng: It’s a service lead, so…
94 00:11:41.740 ⇒ 00:11:42.319 Henry Zhao: I think.
95 00:11:42.790 ⇒ 00:11:57.129 Robert Tseng: We basically split the role of a PM, and we divide it into 3 people. I frankly don’t know why we didn’t include you on this call, like, I just felt like it’s helpful for everyone to see. But, so CSO, the client success officer, or whatever, engagement planner is…
96 00:11:57.400 ⇒ 00:12:01.300 Robert Tseng: an engagement… an EP is an engagement planner in SL. So,
97 00:12:01.590 ⇒ 00:12:06.550 Robert Tseng: I think you should have the forging the… we should have the doc, you should read it, I’ll…
98 00:12:07.160 ⇒ 00:12:08.950 Robert Tseng: I’ll send it to you.
99 00:12:08.950 ⇒ 00:12:11.319 Henry Zhao: I read the doc, was it in the doc?
100 00:12:12.110 ⇒ 00:12:13.059 Henry Zhao: Oh, it might have been in the dock.
101 00:12:13.960 ⇒ 00:12:15.130 Robert Tseng: It’s…
102 00:12:15.130 ⇒ 00:12:18.300 Henry Zhao: your… Oh yeah, it is there, okay.
103 00:12:18.700 ⇒ 00:12:23.490 Henry Zhao: Yeah, I did read the… No, I actually didn’t read… oh, I did read The Fortune Future one.
104 00:12:24.570 ⇒ 00:12:25.450 Robert Tseng: Yeah. Okay.
105 00:12:27.280 ⇒ 00:12:33.560 Robert Tseng: So, I think you should read that still, even if it doesn’t officially apply to you in title, like…
106 00:12:33.820 ⇒ 00:12:41.860 Robert Tseng: you should just… those are the terminology that we’re throwing around. We have a new stand-up protocol, which is, like, kind of how we’re running things. It’s not just gonna be me, like.
107 00:12:42.330 ⇒ 00:12:43.190 Robert Tseng: I know.
108 00:12:43.380 ⇒ 00:12:55.809 Robert Tseng: yelling at people to update their tickets, like, I hate doing that, and I feel like the power dynamic just made it weird, so I hope that this model works out, where I’m not having to do that all the time.
109 00:12:56.320 ⇒ 00:13:01.959 Robert Tseng: But yeah, I think for now, I’m SL for all… everything strategy and analytics.
110 00:13:02.200 ⇒ 00:13:10.490 Robert Tseng: And then mostly CSO on Eden and other, other strategy analytics clients.
111 00:13:11.110 ⇒ 00:13:21.450 Robert Tseng: Yeah, so I mean, I will still play a role in all three, but different people are taking… officially taking on some of these roles more, so I will be kind of pushing them, to…
112 00:13:21.580 ⇒ 00:13:23.590 Robert Tseng: To do… to do their… to do their part.
113 00:13:24.120 ⇒ 00:13:24.800 Henry Zhao: Okay.
114 00:13:24.930 ⇒ 00:13:25.620 Robert Tseng: Yeah.
115 00:13:27.810 ⇒ 00:13:31.130 Henry Zhao: Okay, this all makes sense. Shoot.
116 00:13:32.030 ⇒ 00:13:32.560 Robert Tseng: Yeah.
117 00:13:34.720 ⇒ 00:13:54.519 Henry Zhao: Okay, so just to be clear, then, who… so right now, you’re still managing the Eden client, so, like, when Ghalib asks something like this on Eden, like, who should respond? Sometimes I don’t know, like, if I should respond, and then, like, if it’s not the best answer, you might just come in and be like, Henry, like, let me take this over. So I don’t even want to respond until I give you a chance to respond.
118 00:13:57.620 ⇒ 00:14:01.970 Robert Tseng: Yeah, so I guess, like, I would… I would… I would make this a wish, like.
119 00:14:02.270 ⇒ 00:14:05.449 Robert Tseng: like, we should just surface it to a… I mean.
120 00:14:05.790 ⇒ 00:14:12.499 Robert Tseng: like, anything pipelining and engineering, like, should be… should be him still. So you should just… you should just ping him.
121 00:14:12.650 ⇒ 00:14:19.449 Robert Tseng: he’s really trying to transition over to Ashmini, but, like, for now, he needs to be… he needs to be the one.
122 00:14:21.130 ⇒ 00:14:21.850 Robert Tseng: Yeah.
123 00:14:22.550 ⇒ 00:14:29.590 Henry Zhao: Okay, that’s just good to know, to know, like, who answer… who answers what. And then the thorough pass thing, should I still… I should still work on that, right?
124 00:14:30.950 ⇒ 00:14:31.919 Henry Zhao: A-B testing stuff.
125 00:14:32.960 ⇒ 00:14:33.680 Robert Tseng: It’s…
126 00:14:36.870 ⇒ 00:14:40.109 Robert Tseng: I mean, I think you should… you should scope it out, like.
127 00:14:40.240 ⇒ 00:14:45.520 Robert Tseng: I think those things are not urgent, they’re important. It’s really just about…
128 00:14:46.110 ⇒ 00:14:55.519 Robert Tseng: I mean, I think the delivery… I’ve already ticketed out all the stuff before. Yeah. They just need certain documents and processes in place. So, like, I think it’s…
129 00:14:55.520 ⇒ 00:15:01.669 Henry Zhao: It’s just the ones in here, right? It’s in the data… Did I rename it?
130 00:15:04.250 ⇒ 00:15:05.210 Henry Zhao: This one.
131 00:15:08.840 ⇒ 00:15:10.160 Henry Zhao: It’s just these ones, right?
132 00:15:10.500 ⇒ 00:15:11.050 Robert Tseng: Yep.
133 00:15:17.210 ⇒ 00:15:23.750 Robert Tseng: Yeah, I mean, those are the things that if all those are done, then we… I think that would pretty much get us HIPAA ready.
134 00:15:24.350 ⇒ 00:15:24.960 Henry Zhao: Okay.
135 00:15:25.670 ⇒ 00:15:29.000 Henry Zhao: Anything else that came out of the Mitesh or Josh call yesterday?
136 00:15:29.400 ⇒ 00:15:36.469 Robert Tseng: Like I said, Josh didn’t end up talking to me yesterday, I just talked to Mitesh, so I’ll talk… I’m gonna talk to Josh later today.
137 00:15:36.600 ⇒ 00:15:41.539 Robert Tseng: Yeah, no, I think those… those are… those are… those are the things.
138 00:15:41.770 ⇒ 00:15:54.050 Henry Zhao: And I’m talking to Ryan tomorrow, so tomorrow with Ryan, I’m gonna talk about Mixpanel. So you took… you deleted this one, right? I’m gonna talk to Ryan tomorrow about, like, what other things we can look at in Mixpanel, and then make that post, like.
139 00:15:54.150 ⇒ 00:15:59.240 Henry Zhao: remember a month ago, I gave an update on Mixpanel, and you said that I should be doing, like, regular, like, blasts?
140 00:16:00.080 ⇒ 00:16:20.019 Robert Tseng: Yeah, so, like, the Tableau and Mixpanel, just any analytics tool that we are managing, like, we need to make sure that they… like, the whole Tableau thing, you originally quoted at 5 points. To me, it’s not 5 points. It’s, like, you’re just organizing the reports, and then sending, like, a weekly message, like, these are the top-view reports, like, here are what we did. You just, like.
141 00:16:20.170 ⇒ 00:16:29.399 Robert Tseng: It’s kind of like an internal comms role, like, it’s… I feel like a data team would be doing that. When I was, like, building and managing all the local reports at Ruggable before, like.
142 00:16:29.500 ⇒ 00:16:33.220 Robert Tseng: I would have to send a company-wide blast every week on.
143 00:16:33.820 ⇒ 00:16:46.779 Robert Tseng: updates of reports that were most viewed, any changes that we made, and, like, people would ask in thread, like, and… and, like, yeah, so that just kept everyone abreast on, like, what
144 00:16:47.110 ⇒ 00:17:03.799 Robert Tseng: like, what reports to go to. Like, we do not want people to be guessing where they should be going to, and that was just, like, a routine message that I sent out. It would take me, like, 15 minutes to get that ready every week. So, that’s basically what the Tableau thing is.
145 00:17:04.569 ⇒ 00:17:05.129 Henry Zhao: Okay.
146 00:17:05.459 ⇒ 00:17:09.379 Henry Zhao: Alright, yeah, I initially just put 5 because I thought I’d have to, like, reorganize some dashes and, like.
147 00:17:09.829 ⇒ 00:17:11.829 Henry Zhao: Reformat things, or… oh, yeah.
148 00:17:11.829 ⇒ 00:17:19.409 Robert Tseng: Yeah, I mean, that is part of it, but, like, I think they… the… the noise that I’m hearing is, like.
149 00:17:19.739 ⇒ 00:17:37.569 Robert Tseng: I shared X report with this person, that’s not the right report. It should have been Y. Or, like, why is this report named Adam? Why is this report named Josh? Why are they duplicates named two different things? Why should they not be the same one? So, I’ve just been hearing a lot of that over the past couple weeks, and, like, I think that’s what we’re…
150 00:17:37.579 ⇒ 00:17:42.729 Robert Tseng: Like, we should frankly be addressing that proactively with these weekly messages already.
151 00:17:43.250 ⇒ 00:17:43.600 Henry Zhao: Okay.
152 00:17:43.600 ⇒ 00:17:57.019 Robert Tseng: So, I think you should be doing that for Tableau, and I think you should be doing that for Mixpanel. So, if that ends up you creating a recurring ticket for yourself to do that, like, that’s fine, but, like, I think that’s just, like, those are… those are, like, the things that should be done.
153 00:17:57.510 ⇒ 00:17:59.060 Henry Zhao: Okay, right, makes sense.
154 00:18:02.310 ⇒ 00:18:04.930 Henry Zhao: Alright, that’s all I had. Yeah, I think everything else is pretty good.
155 00:18:04.930 ⇒ 00:18:16.569 Robert Tseng: So, kind of going back to something that you’d said, like, perhaps something that you have a hard time with is, like, unless people are specifically crying for help, you’re not, like.
156 00:18:16.870 ⇒ 00:18:19.419 Robert Tseng: quick to spot, like, the issues. Like, I…
157 00:18:19.420 ⇒ 00:18:19.820 Henry Zhao: No.
158 00:18:19.820 ⇒ 00:18:24.390 Robert Tseng: I feel like you… you need to kind of develop more of a… .
159 00:18:24.600 ⇒ 00:18:25.130 Henry Zhao: Investigate.
160 00:18:25.130 ⇒ 00:18:34.459 Robert Tseng: I don’t know if it’s curiosity, but, like, I mean, I feel like you’re a curious person, you ask a lot of questions, but just kind of figuring out what could go wrong, and, like, proactively addressing that.
161 00:18:34.480 ⇒ 00:18:49.290 Robert Tseng: You know? Oftentimes, it just means, like, sending the… sending the message, asking the question that somebody’s not asking yet, or, like, just, like, learning the business, right? Like, looking at, like, the ebbs and flows of the business, like.
162 00:18:49.370 ⇒ 00:18:54.249 Robert Tseng: what products are being sold more now? Are there any new products that they’re launching? Like, I…
163 00:18:54.320 ⇒ 00:19:10.510 Robert Tseng: I honestly feel like you should just set, like, a 30-minute, like, kind of thing for yourself. I would do that when I was, like, at Ruggle Bowl. I would… for the first 30 minutes of every day, I would just go, I had all my favorite dashboards, I’d go look through it, I’d think about what my CPO was asking.
164 00:19:10.510 ⇒ 00:19:18.629 Robert Tseng: Or, like, I’d try to put on my CPO hat, and I’d look through everything, and try to, like, interrogate and do my own investigations on the dashboards.
165 00:19:18.680 ⇒ 00:19:29.670 Robert Tseng: then I would notice, like, hey, actually, like, this seems to be off, like, this is the new SKU we just launched, there’s no way it’s $0 revenue, like, something’s clearly off. And so I would be able to, like, call those out early.
166 00:19:29.670 ⇒ 00:19:39.619 Robert Tseng: Or I would be able to anticipate, like, hey, revenue really dipped for, like, our… one of our main collections, over the past… past two weeks. Like, I know this is gonna be an issue he’s gonna ask about.
167 00:19:39.620 ⇒ 00:19:50.560 Robert Tseng: And I would queue that up, and I would automatically be telling my analysts to be looking under it. So, I really think it doesn’t take that… like, you’re just kind of training yourself to go and.
168 00:19:50.560 ⇒ 00:19:50.920 Henry Zhao: Yeah.
169 00:19:50.920 ⇒ 00:19:56.170 Robert Tseng: and spot issues proactively, and I don’t think it should take you that long. So…
170 00:19:56.480 ⇒ 00:20:10.299 Robert Tseng: like, yeah, I think there’s… that maybe I would encourage you to kind of try to see what that looks like in your routine, but I think you could really accomplish that with just, you know, 30 minutes a day, so…
171 00:20:10.690 ⇒ 00:20:12.010 Henry Zhao: Yeah, absolutely.
172 00:20:12.450 ⇒ 00:20:12.980 Robert Tseng: Yeah.
173 00:20:15.100 ⇒ 00:20:18.840 Henry Zhao: Yeah, I think it’s just, like, a muscle I need to work on to… to get better at, yeah.
174 00:20:19.340 ⇒ 00:20:37.579 Robert Tseng: Yeah. So, I mean, does that… do you want me to work with you on that routine, or do you feel like you have something to put together? Like, I mean, I would like to see you kind of develop that, because that’s what’s gonna earn you a lot of trust, right, with the client and with us, obviously. When you… when you notice something that we’re not noticing, and it’s like.
175 00:20:38.400 ⇒ 00:20:39.740 Robert Tseng: Great, like, I…
176 00:20:39.860 ⇒ 00:20:57.110 Robert Tseng: I think I was always kind of frustrated before, where, like, I felt like I knew something without very… I barely looked at reports. I just pull up a couple reports here, and, like, if I didn’t feel like you were on top of it or understood what was going on, I’d be like, well, how do I understand it if I only looked at
177 00:20:57.110 ⇒ 00:21:08.140 Robert Tseng: I’m looking at the reports, like, 30 minutes a week, and you’re working on this 20 hours a week. Like, how are you not seeing the same thing that I’m seeing? So, I think that… that’s, like, the… that’s the…
178 00:21:08.950 ⇒ 00:21:13.030 Robert Tseng: That’s, like, the question that comes to my mind when I… when I spot things that you don’t spot.
179 00:21:14.120 ⇒ 00:21:14.830 Robert Tseng: Yeah.
180 00:21:14.940 ⇒ 00:21:17.560 Robert Tseng: So, I mean, I…
181 00:21:18.870 ⇒ 00:21:31.309 Robert Tseng: don’t want… I mean, if you want me to kind of give you that routine, I can… I can help you build it, or if you felt like that’s enough for you to… to try it yourself, like, I’ll… I’ll let you try it.
182 00:21:32.400 ⇒ 00:21:39.799 Henry Zhao: Yeah, so I’ll try that for this week, and then next week at our one-on-one, I can just tell you, like, how this initial week went, and you can just let me know if I’m on the right track.
183 00:21:40.230 ⇒ 00:21:41.730 Robert Tseng: Okay, great. Yeah.
184 00:21:41.930 ⇒ 00:21:54.690 Henry Zhao: And I’ll be able to tell also just from, like, the messages I get from you, right? Like, I can tell from the tone and whatever the content is that, like, oh, I didn’t do that well again. So, like, I can gauge it as the week goes, but yeah, that’s something I’ll work on this week.
185 00:21:55.160 ⇒ 00:21:56.070 Robert Tseng: Okay, sure.
186 00:21:58.890 ⇒ 00:22:02.090 Henry Zhao: Yeah, and thanks to you and Clarence for coaching me through this during this time.
187 00:22:02.090 ⇒ 00:22:13.000 Robert Tseng: Yeah, no, I mean, lean on Clarence for anything, like, deliverable, polish-wise, like, that’s what he’s here for, like, I’m not always going to be able to. Like I said, my biggest priority is selling, like, I need to go and fill up
188 00:22:13.250 ⇒ 00:22:16.240 Robert Tseng: the strategy analytics book of business, so I have…
189 00:22:16.420 ⇒ 00:22:24.300 Robert Tseng: that’s what… that’s the pressure that’s… that’s on me right now. So anything around delivery, I would try to push towards clearance.
190 00:22:25.270 ⇒ 00:22:26.000 Robert Tseng: Yeah.
191 00:22:26.430 ⇒ 00:22:27.170 Robert Tseng: Yeah.
192 00:22:30.080 ⇒ 00:22:31.310 Henry Zhao: Cool. Anything else?
193 00:22:32.130 ⇒ 00:22:34.970 Robert Tseng: No, I think that’s all I got.
194 00:22:35.230 ⇒ 00:22:38.730 Robert Tseng: Yeah, I guess… I mean, logistically, you got the…
195 00:22:39.760 ⇒ 00:22:57.679 Robert Tseng: Well, yeah, so, like I said, the 10-hour cap doesn’t apply to you. Work as many hours as you need. I mean, I’m expecting somewhere around 20… 20 to 30. I’m assuming that you already got the, like, the contract renewal from Ricoh, and you guys are sorting that out. So, but yeah, anything else, you know.
196 00:22:57.960 ⇒ 00:23:05.510 Robert Tseng: I guess Utam and Rico handle the contracting and payment side of it, so,
197 00:23:05.690 ⇒ 00:23:09.590 Robert Tseng: yeah, I would just prefer if you kept that in Slack and not.
198 00:23:09.590 ⇒ 00:23:10.230 Henry Zhao: Okay, yeah.
199 00:23:10.230 ⇒ 00:23:12.050 Robert Tseng: Not asking me directly, yeah.
200 00:23:12.790 ⇒ 00:23:13.420 Henry Zhao: Okay.
201 00:23:13.810 ⇒ 00:23:14.860 Robert Tseng: Okay, cool.
202 00:23:15.910 ⇒ 00:23:16.700 Henry Zhao: Alright, thanks, Robert.
203 00:23:16.700 ⇒ 00:23:17.950 Robert Tseng: Alright, thanks, Henry. Bye.
204 00:23:17.950 ⇒ 00:23:18.690 Henry Zhao: Take care, bye.