Meeting Title: Eden Daily Standup Date: 2026-01-06 Meeting participants: Awaish Kumar, Robert Tseng, Ashwini Sharma, Henry Zhao, Zoran Selinger
WEBVTT
1 00:00:51.510 ⇒ 00:00:52.370 Awaish Kumar: No.
2 00:00:53.060 ⇒ 00:00:53.940 Robert Tseng: Hey, Wish.
3 00:00:55.830 ⇒ 00:00:57.539 Awaish Kumar: How has been your vacation?
4 00:00:58.950 ⇒ 00:01:03.710 Robert Tseng: It was good. It was mostly just with family, yeah, just…
5 00:01:04.840 ⇒ 00:01:11.489 Robert Tseng: Didn’t really… yeah, just went back, visited my parents, and yeah, we just… we just stayed with them for a couple weeks.
6 00:01:12.980 ⇒ 00:01:15.850 Awaish Kumar: So you, like, travel anywhere, or just in your home?
7 00:01:16.220 ⇒ 00:01:22.670 Robert Tseng: Yeah, well, my parents live in… around the Bay Area, San Francisco, so I went back there,
8 00:01:22.960 ⇒ 00:01:26.719 Robert Tseng: Sorry, I was there for about 10 days, and then came back to New York.
9 00:01:27.970 ⇒ 00:01:29.930 Robert Tseng: What about you? How was your holiday?
10 00:01:30.550 ⇒ 00:01:38.600 Awaish Kumar: Yeah, it was… nice, relaxing, but I didn’t travel anywhere. We’re staying at… Hang,
11 00:01:38.790 ⇒ 00:01:43.839 Awaish Kumar: But there were some, like, Christmas, New Year events, I’ve been just joining those.
12 00:01:44.790 ⇒ 00:01:48.399 Robert Tseng: Great. What are typical New Year celebrations for you?
13 00:01:49.870 ⇒ 00:01:57.849 Awaish Kumar: Yeah, like, doesn’t just, like… Yeah, there’s nothing much, like, just, some fireworks.
14 00:01:59.670 ⇒ 00:02:03.530 Awaish Kumar: Physical… event here.
15 00:02:06.000 ⇒ 00:02:20.129 Awaish Kumar: So, yeah, that’s… that’s what we do here, like, it’s not a big deal, like, it’s not as celebrated as much as in other parts of the world, but there’s a little bit of fireworks, and there are some concerts, and…
16 00:02:20.570 ⇒ 00:02:23.480 Awaish Kumar: You can just join those with your friends.
17 00:02:24.160 ⇒ 00:02:24.880 Robert Tseng: Nice.
18 00:02:29.260 ⇒ 00:02:34.750 Robert Tseng: Okay, sorry, let me just ping Zoran, see if he’s coming in.
19 00:02:40.840 ⇒ 00:02:48.630 Robert Tseng: Okay, but even without him, we can get started. So, yeah, thanks guys for this… We’re…
20 00:02:52.250 ⇒ 00:02:55.080 Robert Tseng: We obviously changed stand-up structure, kind of.
21 00:02:55.230 ⇒ 00:03:00.279 Robert Tseng: This week, so things are still kind of a work in progress. But for now, Eden’s gonna have a separate stand-up.
22 00:03:00.430 ⇒ 00:03:06.199 Robert Tseng: And then… It’s because we just have para… we have too many work streams there,
23 00:03:06.470 ⇒ 00:03:25.650 Robert Tseng: And there isn’t, like, a single CSO, EP, and SL, so I guess SL is pretty just me, but, yeah, I guess because based on how we’ve, how I’ve done assignments here, so I kind of shared this out, and I want to just spend a little bit of time kind of just making sure we’re all on the same page here.
24 00:03:25.810 ⇒ 00:03:41.140 Robert Tseng: So, the way I thought about this was, okay, these are all the different work streams that we are going to get to in the quarter. Not everything is going to start off right away. So, really, there’s just four that are starting right away. I’ve updated the projects, kind of cleared out everything else, so it’s just going to be one project tied to each objective.
25 00:03:42.580 ⇒ 00:03:55.689 Robert Tseng: the assigned EP is one… yeah, the EP and CSO will work together to build out the… the tickets there. So, yeah, I guess, like, Ashmini, you are assigned to a few things. I know it’s kind of weird, because, like.
26 00:03:56.020 ⇒ 00:04:14.269 Robert Tseng: I don’t know, like, as a data… and the engineering side, you’re obviously involved in all of the work that needs to be done to drive these objectives, but I think it will be the CSOs gathering requirements for you, and then, yeah, you basically have to build the roadmap of, like, how… internally, how we’re going to get it done. So…
27 00:04:14.390 ⇒ 00:04:23.140 Robert Tseng: There is, like, one area where Oasia, I no longer assigned you to this, I don’t know, like, maybe you should be on there, I’m not sure, but this is, like.
28 00:04:23.370 ⇒ 00:04:29.399 Robert Tseng: Eden OS by next week, you know, Surf will have,
29 00:04:29.530 ⇒ 00:04:49.529 Robert Tseng: the app ready for us to start getting all the telemetry ready. So, I mean, I kind of put myself there for now, but, like, I think as the CSO, which I think I can stay that role, whether that’s Ashwini or Awash, because Awash, you were the one that kind of did all the, telemetry design before.
30 00:04:49.650 ⇒ 00:05:01.199 Robert Tseng: I guess that’s… that’s, like, one question that I needed to be clear on, because this is gonna… this is gonna pick up really quick. Like, I expect us to spend a good chunk of time, starting next week, once that happens.
31 00:05:02.620 ⇒ 00:05:03.200 Robert Tseng: Yeah.
32 00:05:03.790 ⇒ 00:05:06.680 Awaish Kumar: So, like, it’s about the intakes, right?
33 00:05:07.920 ⇒ 00:05:12.120 Robert Tseng: Not just intakes, but just, like, we’re moving off task, right? So, like.
34 00:05:12.220 ⇒ 00:05:21.660 Robert Tseng: replicating everything that BASC is able to give to us via data. Like, we had this Notion doc that you had put together.
35 00:05:22.140 ⇒ 00:05:29.540 Robert Tseng: Yeah, this is, like, the rebuild department, so it’s not just intakes, right? It’s, like, full telemetry, webhook triggers.
36 00:05:29.540 ⇒ 00:05:30.240 Awaish Kumar: For this week.
37 00:05:30.240 ⇒ 00:05:31.890 Robert Tseng: Using web posts, everything.
38 00:05:32.890 ⇒ 00:05:40.500 Awaish Kumar: Okay, so my document includes only the, webhooks part, And then the…
39 00:05:40.770 ⇒ 00:05:43.910 Awaish Kumar: There is Intexpod as well, which is completely new.
40 00:05:44.100 ⇒ 00:05:46.330 Awaish Kumar: So far, we don’t have any intake data.
41 00:05:46.550 ⇒ 00:05:50.270 Awaish Kumar: So, like, there will be a mix of both.
42 00:05:51.380 ⇒ 00:05:54.430 Robert Tseng: Yeah, so it will be a mix of both, but yeah, I think, like.
43 00:05:54.790 ⇒ 00:05:59.319 Robert Tseng: I’m saying that the app is going to be at a place where we need to start.
44 00:05:59.620 ⇒ 00:06:02.879 Robert Tseng: Do this. Like, we have pretty much 2 weeks to roll this out, or…
45 00:06:03.610 ⇒ 00:06:09.839 Robert Tseng: conservatively, 2 weeks, or aggressively, 2 weeks, conservatively, 4 weeks. But yeah, I think, like.
46 00:06:10.700 ⇒ 00:06:23.859 Robert Tseng: like that, that will be ELT’s, like, biggest priority, like, once we are in a place to do that. So, I just… you know, I feel like we put this stock together, what, like, I don’t know, 3 months ago, so…
47 00:06:24.250 ⇒ 00:06:31.720 Awaish Kumar: I haven’t really done anything since, from, like, a planning perspective. I don’t know what else needs to be done before we start to…
48 00:06:31.720 ⇒ 00:06:37.360 Robert Tseng: to work with Surf, and Surf and the PMs, and DS10 engineers working on this, so…
49 00:06:38.520 ⇒ 00:06:43.740 Awaish Kumar: Okay, I don’t know how we want to handle this, like, who’s going to handle comms with, like, the self.
50 00:06:43.910 ⇒ 00:06:47.380 Awaish Kumar: But more, like, what we need is, like, a staging environment.
51 00:06:47.530 ⇒ 00:06:52.609 Awaish Kumar: or, like, Webhooks needs to be ready to test, so we can just…
52 00:06:52.920 ⇒ 00:06:56.609 Awaish Kumar: Kind of like we have right now, this… the webhooks from…
53 00:06:56.910 ⇒ 00:07:00.539 Awaish Kumar: Basque, we can set up through segment all the webhooks.
54 00:07:00.740 ⇒ 00:07:02.780 Awaish Kumar: Using Service Platform.
55 00:07:02.980 ⇒ 00:07:08.440 Awaish Kumar: I’ll test… start testing, like, the data is coming in as expected, and we have all the fields needed.
56 00:07:10.810 ⇒ 00:07:21.879 Awaish Kumar: And if not, you can provide the feedback to Surf. It’s not there yet, and they can start to bring, like, add missing fields and stuff, and then it will be production ready.
57 00:07:23.880 ⇒ 00:07:43.370 Robert Tseng: Yeah, so let’s… let’s do actual assignments here. I mean, I would prefer to not be that, because I think there’s just a lot of other things that I need to be pushing on from the… from data side, so… but if you need me to, like, that’s fine, but sounds like, you know, you have the most context on this. I’d rather assign to you. You and Ashwini are the ones that are kind of just pushing… pushing surf.
58 00:07:44.020 ⇒ 00:07:44.860 Awaish Kumar: Okay.
59 00:07:45.430 ⇒ 00:07:46.060 Robert Tseng: Okay.
60 00:07:46.790 ⇒ 00:07:54.040 Robert Tseng: Yeah, like, Surf’s not that organized, so, like, I don’t really think he knows how to, like.
61 00:07:54.580 ⇒ 00:08:08.230 Robert Tseng: he doesn’t really understand the sequence of things, so I think we should start, you know, messaging him this… this week. Like, he should be getting… getting a message, you know, making sure that the timeline is as expected.
62 00:08:08.310 ⇒ 00:08:19.699 Robert Tseng: He has a staging environment set up already, so, like, we should be able to start having… all of our requirements that we defined, he should be able to, to bring in, because, you know, we’re… he’s…
63 00:08:19.730 ⇒ 00:08:29.839 Robert Tseng: he’s like, yeah, he’s building it for us, so, I think these are all things that should be within our control at this point. We’re not, like, relying on a BASC to do this anymore.
64 00:08:30.910 ⇒ 00:08:31.620 Awaish Kumar: Okay.
65 00:08:32.309 ⇒ 00:08:32.849 Robert Tseng: Yeah.
66 00:08:34.029 ⇒ 00:08:39.989 Robert Tseng: Okay, so that is… Clear, so that was probably…
67 00:08:40.129 ⇒ 00:08:54.969 Robert Tseng: probably the highest priority, I’m just gonna put that there. So yeah, I mean, there are no tickets assigned right here, but, like, you know, and what I will do, I already asked everybody to groom, looks like things are mostly there, but I’m not gonna go and clear out more.
68 00:08:55.109 ⇒ 00:09:09.139 Robert Tseng: yeah, like, I’ll probably do one more sweep, and I’ve left feedback where I’ll just go and I’ll start leading, but net new, we’re just starting from these projects, so I would expect you to kind of just start to plan out your own tickets here.
69 00:09:10.159 ⇒ 00:09:16.889 Robert Tseng: And we can meet if we need to just, like, have a call to just kind of write everything out, that’s fine. But, like, yeah, yeah, just…
70 00:09:17.119 ⇒ 00:09:17.929 Robert Tseng: I guess.
71 00:09:17.930 ⇒ 00:09:18.480 Awaish Kumar: That’s, like.
72 00:09:18.480 ⇒ 00:09:20.999 Robert Tseng: That’s not… that’s not what we’ll do on this call.
73 00:09:25.470 ⇒ 00:09:27.490 Robert Tseng: Alright, is Iran on this call yet?
74 00:09:28.630 ⇒ 00:09:29.310 Awaish Kumar: Nope.
75 00:09:29.620 ⇒ 00:09:31.540 Robert Tseng: Nope, Zora’s still not on this call. Okay.
76 00:09:31.680 ⇒ 00:09:34.049 Robert Tseng: What’s his deal?
77 00:09:35.180 ⇒ 00:09:35.870 Robert Tseng: Okay.
78 00:09:36.440 ⇒ 00:09:44.510 Robert Tseng: Yeah, so the next piece, we’ll skip Zaron. Yeah, I guess, like.
79 00:09:45.450 ⇒ 00:09:51.189 Robert Tseng: Henry, you asked a question on, is A-B experimentation deprioritized? I don’t know where you gathered that, because I feel like…
80 00:09:51.190 ⇒ 00:09:51.679 Henry Zhao: Oh, yeah.
81 00:09:51.680 ⇒ 00:09:53.020 Robert Tseng: experimentation is…
82 00:09:53.250 ⇒ 00:10:12.019 Robert Tseng: clearly here, so… I don’t really know what that meant. That is a high priority. Like I said, if we lose the scope to the other agency, we’re gonna… our contract is gonna shrink. And so… and this is the only, like, thing that you are signed on for, as a… we’re calling it functionally CSO, but, like.
83 00:10:12.220 ⇒ 00:10:28.979 Robert Tseng: I think it’s just because, yeah, this is… this is your only lane that you’re running in, where you’re running all the client comms, you’re gathering the requirements, I’ll be your EP, so I will work with you to plan, like, the actual, like, how do we get it done, but
84 00:10:29.050 ⇒ 00:10:45.279 Robert Tseng: you need to gather, like, everything from… from the client, and you need to be the voice of the client. So, yeah, this is kind of just completely on you. If we… if we lose the… if we lose the scope, you know, two weeks from now, because whatever they decide to move in with… move forward with the other agency.
85 00:10:45.360 ⇒ 00:10:49.519 Robert Tseng: well, then we’ll end up cutting this, but… so this… this to me is, like, kind of a…
86 00:10:49.520 ⇒ 00:10:50.010 Henry Zhao: No.
87 00:10:50.090 ⇒ 00:10:56.829 Robert Tseng: This, this is, this is, your most important priority. Making sure that we are we… we…
88 00:10:58.910 ⇒ 00:11:05.139 Robert Tseng: not only have clear work defined, but we have the clear sponsorship. We’re able to, like.
89 00:11:05.440 ⇒ 00:11:24.830 Robert Tseng: yeah, I got… I think… I don’t need to over… oversubscribe this, but, like, I think it’s… yeah, I think that’s… that’s what this is. So, right now, I still think it’s not clear what we’re doing, and, yeah, I will be kind of just asking for this every day. We’re gonna just… that’s… yeah, like, I think that’s the only thing
90 00:11:25.310 ⇒ 00:11:38.469 Robert Tseng: that matters. Like, you know, I would say you probably have two weeks, if you have two weeks to figure it out. If not, and they move forward with the other agency, then that’s it. We’re done, we’re done. So, I think that’s kind of the situation there.
91 00:11:40.530 ⇒ 00:11:57.929 Robert Tseng: Yeah, as far as telehealth margins go, I’m the CSO there. Like, you will still be EP, meaning that, like, yeah, I mean, I… when we meet, we’re not only going to be talking about experimentation, I will also be telling you what the client wants from the… from the operational side. So this is Mitesh’s big priority on
92 00:11:58.080 ⇒ 00:12:06.299 Robert Tseng: what analyses do we need to be running to actually, like, drive telehealth margins? So, I think this, to me, is something that I will… I will… I will own.
93 00:12:06.910 ⇒ 00:12:08.800 Robert Tseng: And then…
94 00:12:10.950 ⇒ 00:12:22.709 Robert Tseng: Yeah, I think the last piece is just pretty much continuing to do our weekly… bi-weekly deck readouts. So, I think we… there’s ways that we can speed it up. I think Clarence was kind of sharing
95 00:12:22.910 ⇒ 00:12:29.990 Robert Tseng: new deck format that he was testing on ABC, so, like, the… the ritual may change slightly, but, like.
96 00:12:30.310 ⇒ 00:12:39.099 Robert Tseng: In terms of how we… how we develop it, but for now, let’s just keep to the… to the same cadence. So, I will still be expecting, kind of,
97 00:12:39.100 ⇒ 00:12:51.250 Robert Tseng: pretty much the Ron and Henry to contribute to deck updates when we do the bi-weekly ELT readouts, because that is what… that is their preference for how they get updates from us.
98 00:12:52.340 ⇒ 00:12:56.700 Robert Tseng: Wait, so when is the next deck gonna be sent out?
99 00:12:57.240 ⇒ 00:13:09.809 Robert Tseng: It will be next week. I’m gonna update the calendar invites, because I think it shows tomorrow as a deck review. I just need to scrap that and update that, so…
100 00:13:09.810 ⇒ 00:13:11.300 Henry Zhao: We should make it Mondays, though, right?
101 00:13:12.050 ⇒ 00:13:13.700 Robert Tseng: Yeah. Yeah.
102 00:13:14.140 ⇒ 00:13:18.219 Robert Tseng: Yeah, that’s like I said, I’m gonna scrap it, we’re gonna redo it. It’s gonna be due next week.
103 00:13:18.690 ⇒ 00:13:20.750 Robert Tseng: Meaning, Monday should be ready to go.
104 00:13:21.040 ⇒ 00:13:26.910 Henry Zhao: Yeah, and then, like I said, the previous Monday, I’ll tell you, like, what analysis we’re working on, so we can make sure we have an analysis by the following Monday.
105 00:13:27.400 ⇒ 00:13:27.950 Robert Tseng: Yeah.
106 00:13:28.550 ⇒ 00:13:29.790 Henry Zhao: Okay.
107 00:13:29.790 ⇒ 00:13:41.649 Robert Tseng: Yeah, as far as, like, the finance stuff, I think I’m delaying it. I think I would still like you to meet with Jonah and just make sure there’s some stuff that’s, like, kind of transitioning over from Seism. It’s very abrupt, but, yeah, she just kind of.
108 00:13:41.650 ⇒ 00:13:45.550 Henry Zhao: We already met, we already met with, we already met with Jonah, so I already have, like, what I need.
109 00:13:46.190 ⇒ 00:13:49.459 Robert Tseng: Okay, yeah, so, I mean, I…
110 00:13:49.660 ⇒ 00:14:00.959 Robert Tseng: I mean, I just don’t have a better stopgap for this right now, so it’s just gonna end up coming back to you. I don’t know how urgent or how much time it’s gonna take, so, I mean, I’ve put… I’ve slotted you there for now as well.
111 00:14:01.670 ⇒ 00:14:04.500 Henry Zhao: I’ll work on it after the marketing experimentation engine.
112 00:14:05.010 ⇒ 00:14:15.220 Robert Tseng: Yeah, but as far as, like, allocations go, then I think we need to update it. Like, you’re not… you’re not capped at 10 hours, whatever, you can go up. Whatever says it has dropped… has dropped, you can… you can…
113 00:14:15.380 ⇒ 00:14:19.800 Robert Tseng: I would expect you probably have up to 20 hours on this client, so…
114 00:14:19.800 ⇒ 00:14:20.450 Henry Zhao: I know.
115 00:14:20.450 ⇒ 00:14:25.060 Robert Tseng: yeah, I’m not gonna be too… a bunch of stickler on that, I just want to make sure that we’re…
116 00:14:25.280 ⇒ 00:14:39.200 Robert Tseng: Yeah, you spend as much time as you need to make sure that you’re set up for this success here. I feel like you’ve made some decisions in the past where you felt like you were adjusting your own time to protect our margins, like, I don’t need you to do that. I just need you to.
117 00:14:39.200 ⇒ 00:14:39.520 Henry Zhao: No, no.
118 00:14:39.520 ⇒ 00:14:44.220 Robert Tseng: really secure yourself and your own role on this client, so… And right now, the phone.
119 00:14:44.220 ⇒ 00:14:46.390 Henry Zhao: This is super clear, so I think we’re good to go.
120 00:14:46.870 ⇒ 00:14:48.529 Robert Tseng: Yeah. Okay. Yeah. Cool.
121 00:14:49.180 ⇒ 00:15:01.569 Robert Tseng: Force the customer, we’re delaying that. That’s not gonna come up until, like, later on the line. Mitesh said it’s not a high priority, so I’m actually gonna delete this priority column. It’s a little bit, misleading.
122 00:15:01.570 ⇒ 00:15:10.699 Robert Tseng: anything that was… that Henry scoped out that was in high priority… that was not high priority got moved to the deprioritized roadmap. I mean.
123 00:15:10.710 ⇒ 00:15:24.380 Robert Tseng: These are kind of just, like, bullet points anyway, so I just… rather than deleting it, I consider this an archive. If it’s kind of distracting, I’m just gonna move it so people are not, like, actively looking at this. Don’t look at that thing.
124 00:15:24.710 ⇒ 00:15:27.730 Robert Tseng: Yeah. Okay. But…
125 00:15:28.680 ⇒ 00:15:29.180 Henry Zhao: Yeah.
126 00:15:29.180 ⇒ 00:15:45.250 Robert Tseng: A couple of these got confirmed. My call with Josh ELT got rescheduled to today, so I will make sure that the rest are all confirmed today, or kind of have a place on the roadmap, but, at least these two are… are… were, like, you know, people have
127 00:15:45.430 ⇒ 00:15:57.280 Robert Tseng: have, have signed off on it, so… and I expect the other ones to pretty much go through. Maybe intakes might get delayed or something, but I am not, like, everything else looks pretty, pretty much set.
128 00:15:57.280 ⇒ 00:16:07.999 Robert Tseng: So, once again, this is really just our roadmap of what the objectives we want to accomplish proactively. There’s obviously stuff that’s going to come up ad hoc.
129 00:16:08.130 ⇒ 00:16:27.260 Robert Tseng: things are breaking, new tools they want to test, things that they will ask of us, and those will not fit into these projects all the time, and so… but we will still have to make room to, to take those on. It’s just about, I guess, the CSOs being very clear that if we take on some of this ad hoc work.
130 00:16:27.320 ⇒ 00:16:36.879 Robert Tseng: the… the deadline, or the timelines for these four objectives get pushed… pushed out. So, I think that’s kind of a…
131 00:16:37.240 ⇒ 00:16:41.129 Robert Tseng: Yeah, that’s just part of the negotiation that we’re used to doing already on this client.
132 00:16:42.600 ⇒ 00:16:45.179 Awaish Kumar: I have a clarification question for…
133 00:16:45.180 ⇒ 00:16:45.730 Robert Tseng: Yep.
134 00:16:45.900 ⇒ 00:16:54.870 Awaish Kumar: You mentioned as… me as CSO, like, is that a more… I’m more like a SL, I think?
135 00:16:55.080 ⇒ 00:16:59.689 Awaish Kumar: Yeah, you’re right, sorry. Yeah, let me, let me move that. But not communicating to…
136 00:17:01.540 ⇒ 00:17:03.230 Robert Tseng: Thanks. Yep, you’re right.
137 00:17:07.940 ⇒ 00:17:15.019 Robert Tseng: Yeah, I mean, for the most part, I’m SL on everything else, so… but away, I guess you’re just SL on just the Eden OS, yeah.
138 00:17:16.040 ⇒ 00:17:16.740 Robert Tseng: Yeah.
139 00:17:18.859 ⇒ 00:17:21.849 Zoran Selinger: Is there anything specific to me? I just joined, like.
140 00:17:22.489 ⇒ 00:17:29.979 Zoran Selinger: I wasn’t online the whole day, so I’m just coming online. Okay. I see I have plenty of messages. Is there anything urgent?
141 00:17:30.410 ⇒ 00:17:41.829 Robert Tseng: Yeah, yeah, so just to kind of quickly, you know, this on the right is the roadmap. It’s more or less, this is what I’ve been using to kind of get sign-off on.
142 00:17:42.330 ⇒ 00:17:51.710 Robert Tseng: Zoran, we already walked through bits and pieces of this already. The one that’s assigned to you is the win back 5% return customers kind of objective.
143 00:17:51.770 ⇒ 00:18:06.579 Robert Tseng: really just trying to drive effective win-back campaigns. So, I know you left a couple comments here. Your stakeholders here will be Judd basically mobilizing Judd. Bobby is apparently still on, so Judd plus Bobby is what Mitesh said.
144 00:18:06.580 ⇒ 00:18:07.010 Zoran Selinger: Okay.
145 00:18:07.010 ⇒ 00:18:15.659 Robert Tseng: They’re… they don’t really know how to use our data for retargeting. You’re basically… you’re right, short definition is not clear. We need to figure out how to set that across the org.
146 00:18:15.740 ⇒ 00:18:34.339 Robert Tseng: And you’re basically coaching them to use, what we’ve… the data that we’ve set up to hit some of these KPIs. So, you and I will work more closely on this to kind of, like, flush… flush out the details, but… Okay. Yeah, I mean, I kind of expect, again, you’re… you’re basically driving that project.
147 00:18:34.870 ⇒ 00:18:35.560 Zoran Selinger: Okay.
148 00:18:36.560 ⇒ 00:18:37.150 Robert Tseng: Yeah.
149 00:18:37.290 ⇒ 00:18:52.719 Robert Tseng: The one that’s intakes… I don’t think the intake stuff is really optimizable until they’re… it’s live, probably in February, so that’s why it’s not featured here. So, only the first four projects that are,
150 00:18:53.190 ⇒ 00:19:10.490 Robert Tseng: that we can actually start literally today, are featured in linear. Everything else, as far as issues and, like, the cycle stuff, like, I’m not gonna delete it, but I’m gonna kind of clear out as much as I can. Like, a lot of this stuff, it doesn’t have to be there. I’m assuming that you already had
151 00:19:10.850 ⇒ 00:19:26.530 Robert Tseng: Well, pretty much anything that’s in to-do that’s not in progress, I’m kicking out. So, but I’m assuming that you guys already groomed this, and so, yeah, I guess that was… that was my ask yesterday, so I’m not gonna… I’m not gonna, like, wait another day on this one.
152 00:19:28.520 ⇒ 00:19:39.429 Robert Tseng: So all net new tickets that we create will be tied to our projects, except if they come in as ad hoc requests from, from the client. So hopefully that just runs this a little bit cleaner.
153 00:19:45.900 ⇒ 00:19:50.719 Robert Tseng: Okay, yeah, I think other than that…
154 00:19:52.410 ⇒ 00:20:06.710 Robert Tseng: We are good. Okay, I guess maybe I want to just call out this one. So, this SLA objective, Henry, you were previously assigned to this one, but I don’t really think they’re… they’re not doing, like, any net new analysis. They’re just, like.
155 00:20:07.280 ⇒ 00:20:23.010 Robert Tseng: Right. This is, like, the whole… the… Brad does all of his reporting off of Monday, and so… and it takes his team X number of hours to update these reports, and they don’t even line up with Tableau. So, like, a ticket that I would create under this is, like, investigate why
156 00:20:23.350 ⇒ 00:20:28.649 Robert Tseng: Monday and Tableau discrepancy, like, what Tableau and Tableau and Monday discrepancy.
157 00:20:28.650 ⇒ 00:20:44.509 Robert Tseng: investigate how much time they’re taking, and we’re basically doing, like, a change management project for them, telling them they need to be using Tableau plus Spreadsheet, like I… or whatever mix it is, and it’s not going to be Monday.com. Like, I don’t really think that’s where they want.
158 00:20:44.510 ⇒ 00:20:49.400 Henry Zhao: I think the difference is coming from BASC, though, so I don’t know if we’re gonna switch to EOS.
159 00:20:49.590 ⇒ 00:20:51.149 Henry Zhao: Like, if that’s gonna be awarded.
160 00:20:51.150 ⇒ 00:20:56.649 Robert Tseng: But if Tableau is under BASC data as well, like, if the difference…
161 00:20:57.000 ⇒ 00:21:03.500 Robert Tseng: like, if the underlying data is the same, is it just because we have different definitions, you know, like, stuff like that? Like, okay, yeah, so…
162 00:21:03.500 ⇒ 00:21:09.970 Henry Zhao: Yeah, they’re getting it from the orders report in BASC, which is not matching the data we get from BASC, order completed, etc, in the warehouse.
163 00:21:10.320 ⇒ 00:21:17.429 Robert Tseng: Yeah, so, I mean, that is an important nugget to give to Brad. I don’t think he understands that. So…
164 00:21:18.330 ⇒ 00:21:25.149 Robert Tseng: Yeah, I mean, I… he… his team is reading out of Monday, and that’s…
165 00:21:25.280 ⇒ 00:21:40.929 Robert Tseng: what… so he’s basically not using our Tableau reports, and so, like, the gap there is that he needs to be using our reports, he needs to understand what the difference is between those two things, and so I will create a ticket to reflect that that is what needs to happen, but
166 00:21:40.930 ⇒ 00:21:45.600 Robert Tseng: I guess, like, you’re… I guess you’ll… you’ll end up, kind of, executing on that ticket, pretty much.
167 00:21:45.600 ⇒ 00:21:52.210 Henry Zhao: Yeah, and I believe he is using the new Tableau report that I built, because he’s asking me for, like, reiterations and other, like, improvements, so…
168 00:21:52.860 ⇒ 00:21:53.520 Robert Tseng: Okay.
169 00:21:53.760 ⇒ 00:22:00.400 Robert Tseng: Yeah, but he’s still reporting out of Monday. Like, I… I met with him yesterday, or I, like.
170 00:22:00.400 ⇒ 00:22:00.780 Henry Zhao: play around.
171 00:22:00.780 ⇒ 00:22:05.809 Robert Tseng: Mitesh, and… Yeah, he says his team spends, like, 2 or 3 hours
172 00:22:06.170 ⇒ 00:22:22.580 Robert Tseng: each week, gathering data from BASC and putting it into the Monday report, and that’s how he shares updates to Mitesh. So he’s not using the Tableau reports to kind of… Right. Yeah, to actually measure. So.
173 00:22:22.580 ⇒ 00:22:25.110 Henry Zhao: And that’s because of the… You mentioned, yeah.
174 00:22:25.110 ⇒ 00:22:32.390 Robert Tseng: Yeah. So, I don’t know what… like, I guess it’s good he’s giving feedback on Tableau, but, like, I kind of want you to be, like, more…
175 00:22:33.000 ⇒ 00:22:48.280 Robert Tseng: like, look, dude, like, you’re giving us all these edit requests, but, like, you’re not even using this report. Like, what is going on? Like, you need to be using this, otherwise we’re not gonna just keep fixing things that you’re not using, you know? So, I feel like that was… that was, like, something we didn’t really realize before.
176 00:22:49.320 ⇒ 00:22:54.220 Henry Zhao: Yep, I’ll just make sure I clarify, like, what Monday.com has that doesn’t, so that you can transition over.
177 00:22:55.150 ⇒ 00:23:07.819 Robert Tseng: Yeah. Okay, cool. But Mitesh is on the same page as me, that, like, it shouldn’t be Monday, and Tableau is not enough, so we’re gonna end up doing something that’s kind of spreadsheet, friendly as well.
178 00:23:08.230 ⇒ 00:23:08.890 Henry Zhao: Okay.
179 00:23:09.480 ⇒ 00:23:10.310 Henry Zhao: Yeah.
180 00:23:11.140 ⇒ 00:23:25.049 Robert Tseng: Okay, cool. Yeah, I mean, as far as these target KPIs, like, look guys, these are just straight up GPT, whatever, Henry generated. So, like, I mean, some of it has context and validation from, like, the stakeholders, but I would consider these, like.
181 00:23:25.240 ⇒ 00:23:26.010 Robert Tseng: Yup.
182 00:23:26.300 ⇒ 00:23:31.719 Robert Tseng: the CSOs should be responsible for making sure that these are the right ones that we should be aiming at.
183 00:23:31.860 ⇒ 00:23:38.099 Robert Tseng: Yeah, so I think, like, if… obviously, some of these aren’t fully set yet, so I don’t want this to just be, like, a…
184 00:23:38.440 ⇒ 00:23:55.169 Robert Tseng: business wash exercise, where we just have KPIs for the sake of it, but by the end of the quarter, I want to be able to go back to them and say, look, we hit these targets, and these are the wins that we should be sharing, rather than just, like, we completed ticket XYZ, or whatever. Like, I want these to be, like.
185 00:23:55.290 ⇒ 00:24:05.059 Robert Tseng: these are the ones that they should be caring about. So, I’m not expecting us to kind of nail it on the first try, like, we’re gonna have to just get in the habit of, when we do these deck readouts.
186 00:24:05.760 ⇒ 00:24:22.579 Robert Tseng: sharing these KPIs. If they’re not lay… if they’re not landing, or underperforming, or whatever it is, like, maybe this… this… these targets need to change. But yeah, like, to me, these are the… these are the true updates that need to be going into the deck, because this is what actually matters to the business, and not just
187 00:24:22.580 ⇒ 00:24:27.960 Robert Tseng: you know, what did Brainforge get done, like, check the box kind of, like, thing that we were doing before.
188 00:24:32.680 ⇒ 00:24:40.539 Robert Tseng: Okay, cool. I think that’ll be a bit clearer once… once the, once the next deck goes out. So, all right, I think that’s all I got.
189 00:24:40.760 ⇒ 00:24:49.260 Robert Tseng: Any other questions? I mean, we’ll be scheduling kind of calls, outside of this, so… Yeah.
190 00:24:49.510 ⇒ 00:24:50.810 Robert Tseng: Alright, thanks everyone.
191 00:24:51.850 ⇒ 00:24:52.490 Henry Zhao: Bye, guys.
192 00:24:52.490 ⇒ 00:24:52.970 Robert Tseng: Yep.