Meeting Title: Eden ELT Deck and Roadmap Sync Date: 2025-12-23 Meeting participants: Robert Tseng, Henry Zhao, Sezim Zhenishbekova, Elizah Joy, Zoran Selinger
WEBVTT
1 00:03:43.080 ⇒ 00:03:44.480 Henry Zhao: Hey, Robert, how’s it going?
2 00:03:49.220 ⇒ 00:03:50.290 Robert Tseng: Hey, Henry.
3 00:03:51.280 ⇒ 00:03:52.660 Robert Tseng: Good, how are you?
4 00:03:52.660 ⇒ 00:03:54.280 Henry Zhao: Good. Where are you at now?
5 00:03:55.060 ⇒ 00:03:56.270 Robert Tseng: I’m in California.
6 00:03:56.630 ⇒ 00:03:58.969 Henry Zhao: Okay Travel went smoothly.
7 00:03:59.410 ⇒ 00:04:00.490 Robert Tseng: Yeah, yeah.
8 00:04:00.760 ⇒ 00:04:01.320 Henry Zhao: Boom.
9 00:04:02.430 ⇒ 00:04:03.599 Robert Tseng: Are you in New York now?
10 00:04:03.600 ⇒ 00:04:06.949 Henry Zhao: Yeah, I met up with Sezm yesterday, so we kind of worked together for a little bit.
11 00:04:06.950 ⇒ 00:04:07.740 Robert Tseng: Nice.
12 00:04:07.940 ⇒ 00:04:09.220 Henry Zhao: Yeah, it was really good.
13 00:05:19.720 ⇒ 00:05:22.059 Henry Zhao: Are you gonna send out an ELT deck tomorrow?
14 00:05:23.820 ⇒ 00:05:24.590 Robert Tseng: Yeah.
15 00:05:24.590 ⇒ 00:05:25.230 Henry Zhao: Okay.
16 00:05:26.610 ⇒ 00:05:30.120 Henry Zhao: So I’m hoping to have it done in a few hours, so you can take a look already, and just…
17 00:05:30.520 ⇒ 00:05:32.139 Henry Zhao: Give any feedback you might have.
18 00:05:33.860 ⇒ 00:05:34.560 Robert Tseng: Okay.
19 00:05:39.590 ⇒ 00:05:42.199 Henry Zhao: Yeah, I just want to go over the roadmap that we have.
20 00:05:42.650 ⇒ 00:05:45.889 Henry Zhao: The pharmacy Ops roadmap will just get updated.
21 00:05:46.040 ⇒ 00:05:50.219 Henry Zhao: talk about the MixPanel plan, and then mention Thorough Pass.
22 00:05:50.340 ⇒ 00:05:51.609 Henry Zhao: That’s the… the plan.
23 00:05:58.510 ⇒ 00:06:00.320 Henry Zhao: You think it needs anything else other than that?
24 00:06:00.600 ⇒ 00:06:02.199 Robert Tseng: Have you already started the deck?
25 00:06:02.200 ⇒ 00:06:02.940 Henry Zhao: Yeah,
26 00:06:03.270 ⇒ 00:06:05.130 Henry Zhao: I sent it in the client Eden chat.
27 00:06:06.130 ⇒ 00:06:07.880 Henry Zhao: So hopefully everyone can go on that link.
28 00:06:24.280 ⇒ 00:06:27.900 Henry Zhao: I don’t know if Zaran added some stuff, but… Me too.
29 00:06:29.800 ⇒ 00:06:30.950 Henry Zhao: I think so.
30 00:06:32.160 ⇒ 00:06:34.070 Robert Tseng: Okay. So…
31 00:06:38.420 ⇒ 00:06:40.229 Henry Zhao: Yeah, I think Zoran added some stuff, too.
32 00:07:05.670 ⇒ 00:07:07.780 Robert Tseng: Is this just, like, a copy from before?
33 00:07:08.910 ⇒ 00:07:12.300 Henry Zhao: Yeah, so it’s not fully updated yet, so… still working on it.
34 00:07:12.770 ⇒ 00:07:13.360 Robert Tseng: Okay.
35 00:07:13.900 ⇒ 00:07:17.480 Henry Zhao: I think that’s my main priority for today, and then add the opportunity scoping.
36 00:07:19.650 ⇒ 00:07:24.640 Robert Tseng: Yeah, I mean, I think I… I had the call with Nitesh and Josh yesterday, so we.
37 00:07:24.640 ⇒ 00:07:25.239 Henry Zhao: How did it go?
38 00:07:25.240 ⇒ 00:07:31.119 Robert Tseng: on what you had put together. I think there were… I mean, this is their version of, like, what…
39 00:07:31.940 ⇒ 00:07:35.829 Robert Tseng: they want to focus on. So I still have to, like…
40 00:07:37.330 ⇒ 00:07:42.180 Robert Tseng: Digest this and figure out how that impacts what we put together.
41 00:07:42.750 ⇒ 00:07:43.500 Robert Tseng: I think…
42 00:07:43.500 ⇒ 00:07:44.870 Henry Zhao: Can you share that doc with me?
43 00:07:47.460 ⇒ 00:07:48.500 Robert Tseng: Sure.
44 00:08:02.420 ⇒ 00:08:05.359 Robert Tseng: Yeah, so he’s listed out some OKRs here, like.
45 00:08:05.360 ⇒ 00:08:05.900 Henry Zhao: Okay.
46 00:08:06.160 ⇒ 00:08:10.779 Robert Tseng: I would not mention this to anyone in Eden, because nobody has seen this outside of ELT yet.
47 00:08:10.780 ⇒ 00:08:12.190 Henry Zhao: Okay, I’ll just keep it quiet.
48 00:08:12.190 ⇒ 00:08:15.670 Robert Tseng: Yeah, but yeah, so…
49 00:08:15.670 ⇒ 00:08:26.099 Henry Zhao: I think this is very high-level kind of things that he wants to do, he just doesn’t know how to get there. So, I think we need to kind of tailor these to kind of address what he has there.
50 00:08:27.250 ⇒ 00:08:28.450 Henry Zhao: I’ll think about how to get there.
51 00:08:30.270 ⇒ 00:08:32.809 Henry Zhao: Like, what analysis or what we need to do to get there.
52 00:08:33.840 ⇒ 00:08:35.770 Henry Zhao: But that’s at least a good guide to…
53 00:08:36.470 ⇒ 00:08:38.370 Henry Zhao: Just kind of see what the client is thinking about.
54 00:08:39.120 ⇒ 00:08:42.349 Robert Tseng: Sure. Yeah, I think there’s,
55 00:08:48.830 ⇒ 00:08:53.830 Robert Tseng: we need to restructure some of this. Like, I think part of it is,
56 00:08:57.000 ⇒ 00:09:05.949 Robert Tseng: some of these are what I consider to be, like, keeping the lights on, they’re just, like, maintenance things. Like, these, like, minor optimizations, like…
57 00:09:06.540 ⇒ 00:09:13.820 Robert Tseng: that’s what it is, and then the rest is more, like, product insights. So, we’ve kind of done
58 00:09:13.970 ⇒ 00:09:17.719 Robert Tseng: Cut it up by, like, department right now, but…
59 00:09:17.720 ⇒ 00:09:18.210 Henry Zhao: Hmm.
60 00:09:18.210 ⇒ 00:09:24.089 Robert Tseng: I think there needs to be, like, another layer of abstraction here, so…
61 00:09:24.980 ⇒ 00:09:42.660 Robert Tseng: Yeah, like, I still need to think through how to split that up, but I’m going to take this, and I’m going to put it into Instagant, and I’ll probably make a doc out of it. I think that’s what I’d like to do today.
62 00:09:42.950 ⇒ 00:09:44.120 Henry Zhao: Okay.
63 00:09:46.880 ⇒ 00:09:55.650 Henry Zhao: Yeah, so, I mean, I think you can just focus on your deck, but, like, I think this is… I’ll work with it from here. Okay.
64 00:09:55.920 ⇒ 00:09:56.530 Robert Tseng: Yeah.
65 00:09:57.820 ⇒ 00:10:01.590 Robert Tseng: The deck is more, kind of, just…
66 00:10:03.690 ⇒ 00:10:15.270 Robert Tseng: you know, weekly, weekly summary, and then, like, short-term, like, what’s coming. I don’t think we really need to put the whole quarter on… in the deck, like, that seems unnecessary, so…
67 00:10:15.270 ⇒ 00:10:16.480 Henry Zhao: Can I say that last part again?
68 00:10:17.730 ⇒ 00:10:19.340 Henry Zhao: You don’t think what?
69 00:10:20.040 ⇒ 00:10:26.030 Robert Tseng: This doesn’t need to have everything for the entire next quarter, like.
70 00:10:26.030 ⇒ 00:10:26.540 Henry Zhao: Okay, yeah.
71 00:10:26.540 ⇒ 00:10:30.619 Robert Tseng: more of, like, an operational review deck, so…
72 00:10:31.120 ⇒ 00:10:39.210 Robert Tseng: It’s fine to list the objectives, and then if we have specific slides, like…
73 00:10:39.350 ⇒ 00:10:47.140 Robert Tseng: what you think this mixed panel slide is, that’s fine. I’m saying I don’t need everything here to be in a slide.
74 00:10:47.910 ⇒ 00:10:49.410 Robert Tseng: Okay, yeah, makes sense.
75 00:10:49.540 ⇒ 00:10:51.990 Henry Zhao: I think just the initial focus is for January, at least.
76 00:10:52.590 ⇒ 00:10:53.250 Robert Tseng: Yeah.
77 00:10:53.860 ⇒ 00:10:55.159 Henry Zhao: With the opportunity.
78 00:10:59.310 ⇒ 00:11:00.070 Robert Tseng: Okay.
79 00:11:00.730 ⇒ 00:11:05.820 Robert Tseng: Yeah, you can listen to that Mitesh call, but I think,
80 00:11:07.510 ⇒ 00:11:14.749 Robert Tseng: I mean, yeah, he’ll… he… the feedback I gave you yesterday over Slack, like, he’s just, you know, he just…
81 00:11:15.060 ⇒ 00:11:23.410 Robert Tseng: I think there’s still a disconnect between, like, And for whatever reason, just… I don’t know why,
82 00:11:30.190 ⇒ 00:11:43.249 Robert Tseng: like, these are, like, in the right direction, but, like, obviously, you didn’t build these out with the stakeholders, and so I think it just feels like these are not… they’re not there yet.
83 00:11:45.920 ⇒ 00:11:55.590 Robert Tseng: Yeah, I mean, I’m not gonna tell you to just go and book a bunch of calls with people at this point, it’s kind of too late, so… I mean, we’re just gonna work with what we have.
84 00:11:55.590 ⇒ 00:12:00.340 Henry Zhao: Yeah, and a lot of these were, like, based on what stakeholders have said, right? So it’s not like I just pulled it out of thin air.
85 00:12:00.830 ⇒ 00:12:04.360 Henry Zhao: It’s from, like, meetings and things that I’ve heard and messages I’ve gotten.
86 00:12:05.090 ⇒ 00:12:07.310 Robert Tseng: Yeah, but, like…
87 00:12:07.480 ⇒ 00:12:17.949 Robert Tseng: the decision makers are Josh, Mitesh, like, the C-level people, so, like, getting something from, like, Rebecca, like, if Rebecca doesn’t, like, this…
88 00:12:21.460 ⇒ 00:12:27.969 Robert Tseng: like this one, for example, like, you’ve worked with Rebecca for some time now, and…
89 00:12:28.400 ⇒ 00:12:34.260 Robert Tseng: It’s clear that she doesn’t understand the operational complexity of the business. Like, that’s not really her.
90 00:12:34.260 ⇒ 00:12:34.690 Henry Zhao: Yeah.
91 00:12:34.690 ⇒ 00:12:36.700 Robert Tseng: So.
92 00:12:36.700 ⇒ 00:12:38.749 Henry Zhao: Yeah, she doesn’t tell me much when I ask her, so…
93 00:12:39.000 ⇒ 00:12:39.380 Robert Tseng: Yeah.
94 00:12:39.380 ⇒ 00:12:40.170 Henry Zhao: So it was like, yes.
95 00:12:40.170 ⇒ 00:12:49.910 Robert Tseng: If it’s not her, then, like, who do you go to? Like, you kind of have to, like, go through, like, the spheres of influence to try to, like, figure out, like, what you need, so…
96 00:12:49.910 ⇒ 00:12:52.859 Henry Zhao: Okay, so what’s the best way to do that without just, like, scheduling a bunch of calls?
97 00:12:52.860 ⇒ 00:13:01.920 Robert Tseng: I mean, you should be scheduling a bunch of calls, but it is, like, you know, two days before Christmas, and you’re just not gonna get the time of day with people at this point, so…
98 00:13:01.920 ⇒ 00:13:02.579 Henry Zhao: Okay, so you need…
99 00:13:02.580 ⇒ 00:13:13.110 Robert Tseng: We did spend time with Brad, I talked to Jonah, I talked to Mitesh, like, I called a bunch of people this past week, just to kind of get there.
100 00:13:13.470 ⇒ 00:13:17.770 Robert Tseng: Get their thoughts on, kind of, how things are going, and, like.
101 00:13:18.410 ⇒ 00:13:31.510 Robert Tseng: whether or not they found, like, the consultative piece helpful, and, like, kind of discussing, like, what to measure. Like, I went through, like, some basic discovery questions with them, so… I… yeah, I think…
102 00:13:32.360 ⇒ 00:13:34.330 Robert Tseng: That’s kind of where…
103 00:13:34.920 ⇒ 00:13:46.959 Robert Tseng: my feedback to you came from. We’ll talk about it more later, I don’t like things just kind of, like, hanging over us, but, like, yeah, I just… I don’t… I don’t really think you got what you needed from the stakeholders.
104 00:13:47.420 ⇒ 00:13:51.020 Robert Tseng: Okay. And you… yeah, and it’s, like, we…
105 00:13:52.620 ⇒ 00:14:08.579 Robert Tseng: I mean, at this point, I don’t know what to do other than me just kind of, trying to, like, work on it, and to just have a tighter, more direct feedback loop with ELT to try to get it into a place that they want.
106 00:14:08.760 ⇒ 00:14:09.290 Henry Zhao: Okay.
107 00:14:09.290 ⇒ 00:14:09.900 Robert Tseng: Yeah.
108 00:14:13.460 ⇒ 00:14:22.000 Robert Tseng: Yeah, so just to be clear, like, I’m just… you’re gonna just finish the deck, but then I’m gonna… I’m gonna take… I’m gonna… I’m gonna take… take this on.
109 00:14:22.430 ⇒ 00:14:23.150 Henry Zhao: From here.
110 00:14:23.480 ⇒ 00:14:24.670 Henry Zhao: Okay.
111 00:14:24.670 ⇒ 00:14:26.079 Robert Tseng: Yeah, we can talk about it later also.
112 00:14:26.350 ⇒ 00:14:27.010 Robert Tseng: Okay.
113 00:14:27.930 ⇒ 00:14:36.669 Robert Tseng: Yeah, we can spend a little time on the tickets side. I don’t really think there was that much to talk about, but I guess let’s…
114 00:14:36.860 ⇒ 00:14:40.280 Robert Tseng: Just kind of go… So let’s go there.
115 00:14:46.670 ⇒ 00:14:51.440 Robert Tseng: Yeah, I guess with Henry, Seism, and Zoran here, like, just go through everything here. What’s…
116 00:14:52.380 ⇒ 00:14:59.599 Robert Tseng: I don’t need you to talk detail on every single one, but, you know, like, this one is obviously VINC didn’t start this week, so we’re kicking that.
117 00:15:00.070 ⇒ 00:15:01.330 Henry Zhao: He’s starting in the new year?
118 00:15:01.650 ⇒ 00:15:05.069 Robert Tseng: It’s unclear, we’re working through some stuff with him.
119 00:15:05.070 ⇒ 00:15:05.690 Henry Zhao: Okay.
120 00:15:06.060 ⇒ 00:15:06.620 Robert Tseng: Yeah.
121 00:15:07.100 ⇒ 00:15:13.179 Henry Zhao: So, like I said, today my focus is just getting the ELT deck done. I’m gonna add in the Thorough Pass compliance plan.
122 00:15:13.830 ⇒ 00:15:26.260 Henry Zhao: And then the other two are just, if I have time, I will start working on… yeah, so this is what we talked about last time, logging into Thorapass, and those initial tasks that you built, and just making sure that we have a plan going into 2026.
123 00:15:28.620 ⇒ 00:15:37.860 Henry Zhao: And then these two, I… I don’t know if they’re urgent to be done by tomorrow, so I’ll just do them, like, either by tomorrow, or just, like, during the holiday, whenever I have some free time.
124 00:15:39.280 ⇒ 00:15:43.080 Robert Tseng: Okay, if something’s not due tomorrow, it’s not in the cycle, so…
125 00:15:43.610 ⇒ 00:15:47.369 Robert Tseng: You, you, you tell me, what is… what are you, what are you gonna be able to do?
126 00:15:48.770 ⇒ 00:15:52.390 Henry Zhao: Zoran, do you know how much…
127 00:15:53.450 ⇒ 00:15:57.170 Henry Zhao: Let’s, yeah, let’s move the attribution code to session ID out of the cycle, because…
128 00:15:57.170 ⇒ 00:16:02.630 Zoran Selinger: Yeah, yeah, I don’t think you, you should, you should… Do it now.
129 00:16:03.610 ⇒ 00:16:04.310 Robert Tseng: Okay.
130 00:16:05.390 ⇒ 00:16:06.520 Robert Tseng: And this one?
131 00:16:07.000 ⇒ 00:16:10.510 Henry Zhao: This one was for Cutter, so…
132 00:16:10.640 ⇒ 00:16:14.060 Henry Zhao: I don’t know that this is gonna be that useful, so that’s why it’s low pry.
133 00:16:14.840 ⇒ 00:16:15.990 Robert Tseng: Alright, it’s done.
134 00:16:17.130 ⇒ 00:16:17.950 Robert Tseng: Alright.
135 00:16:19.620 ⇒ 00:16:23.510 Henry Zhao: I might just do it for fun, like, I won’t even build hours, I just want to kind of learn how to do it.
136 00:16:23.750 ⇒ 00:16:25.040 Henry Zhao: Just to learn AI.
137 00:16:26.970 ⇒ 00:16:27.750 Robert Tseng: Sure.
138 00:16:29.670 ⇒ 00:16:32.500 Robert Tseng: Okay, and then Seism?
139 00:16:36.490 ⇒ 00:16:38.010 Robert Tseng: I think you’re muted.
140 00:16:40.700 ⇒ 00:16:54.920 Sezim Zhenishbekova: Sorry. So for the ticket 1259, Henry guided me through by, asking me to focus on retention for the View 5, so I worked on that.
141 00:16:57.410 ⇒ 00:16:58.490 Sezim Zhenishbekova: Yesterday?
142 00:16:58.650 ⇒ 00:17:14.079 Sezim Zhenishbekova: So basically, I took averages per, like, the top drugs that have the biggest share, and then averaged it out as a retention curve, and then applied to the new orders that they have to predict the January 26th
143 00:17:14.220 ⇒ 00:17:22.490 Sezim Zhenishbekova: outcome, but now I have more questions to clarify, because my total amounts are 10K?
144 00:17:23.550 ⇒ 00:17:28.669 Sezim Zhenishbekova: Which is way less than trend analysis that I did. If you press View 4…
145 00:17:29.620 ⇒ 00:17:32.070 Henry Zhao: Okay, if you can just share this with me, I can take a look and just see.
146 00:17:32.070 ⇒ 00:17:32.770 Sezim Zhenishbekova: Good.
147 00:17:32.770 ⇒ 00:17:33.970 Henry Zhao: Where that might be coming from.
148 00:17:33.970 ⇒ 00:17:39.420 Sezim Zhenishbekova: And then view 4 analysis, because we were missing the December forecast,
149 00:17:39.540 ⇒ 00:17:44.400 Sezim Zhenishbekova: I used, like, 3 different dates to anchor it, and then, as you see, like, the
150 00:17:44.520 ⇒ 00:17:47.579 Sezim Zhenishbekova: Numbers are very different from one another.
151 00:17:48.250 ⇒ 00:18:03.549 Henry Zhao: Another one I can pull for you, Seism, is, like, the breakdown of origin month for the previous months, so that you can see, kind of, where that disconnect is. So, like, December, what percent came from November, October, September, etc. And then November, and you can just kind of see where that trend fell off.
152 00:18:04.060 ⇒ 00:18:22.219 Sezim Zhenishbekova: Yeah, that would be, great. Also, I wanted to ask, like, like, why do we have some missing data in the retention curve, in Tableau specifically? Because sometimes there are, like, predictions only curves from 1 to 7 months, instead of 1 to 11 months.
153 00:18:22.250 ⇒ 00:18:27.669 Sezim Zhenishbekova: Why it can be zero, so I would love to hear your opinion on that, too.
154 00:18:28.980 ⇒ 00:18:45.070 Robert Tseng: maybe they’re just not, they’re no longer customers after 7 months? Like, I wouldn’t be surprised, like, I think… I don’t know what the average lifetime is, I think it’s somewhere around 6 months. Like, I don’t… I don’t think people are staying around for a year, necessarily.
155 00:18:46.620 ⇒ 00:18:53.979 Sezim Zhenishbekova: Yeah, so yeah, I just want to look more into that, just to understand why I have some missing information.
156 00:18:54.020 ⇒ 00:19:10.659 Sezim Zhenishbekova: Just to be on the safe side. But yeah, so I did trend analysis, and then retention codes and return analysis, and then Henry did on his side the status analysis. So, I think we have 3 different methods that we broke it down, and we just need to brainstorm to…
157 00:19:10.710 ⇒ 00:19:18.570 Sezim Zhenishbekova: Finalize it, or get… or understand if these recommendations make sense, because numbers are a bit different.
158 00:19:18.950 ⇒ 00:19:25.979 Robert Tseng: Okay, so we had a call with Mitesh, like, what… how have the requirements changed? Like, obviously, this is his initial question, we did a first pass.
159 00:19:25.980 ⇒ 00:19:27.060 Sezim Zhenishbekova: Yes.
160 00:19:27.060 ⇒ 00:19:32.499 Robert Tseng: from his back, we’re off, but, like, what did he clarify? Like, what are we… what are we driving towards here?
161 00:19:33.180 ⇒ 00:19:37.879 Henry Zhao: Now he just wants to know, like, how many return orders are there going to be next… next month?
162 00:19:38.200 ⇒ 00:19:40.290 Henry Zhao: Not… not just refills. So, like.
163 00:19:40.470 ⇒ 00:19:47.839 Henry Zhao: He wants to know just refills plus people that, like, continue their treatment or unpause their treatment, so that’s what we’re trying to forecast here.
164 00:19:48.430 ⇒ 00:19:53.329 Henry Zhao: And we’re doing it with the retention curves, which is what we’re doing for Jonah anyway, so… it kind of…
165 00:19:53.870 ⇒ 00:19:55.270 Henry Zhao: Good to just do it together.
166 00:19:56.420 ⇒ 00:19:57.250 Robert Tseng: Okay.
167 00:19:58.070 ⇒ 00:20:04.520 Henry Zhao: So that’s what Seism was building out, is the retention curves, so looking at all the retention curves, and then adding in the new customers.
168 00:20:08.310 ⇒ 00:20:11.880 Henry Zhao: And we just did it by the top 4 drugs, because everything else is really, really small.
169 00:20:12.230 ⇒ 00:20:13.000 Robert Tseng: Yeah.
170 00:20:15.600 ⇒ 00:20:18.060 Henry Zhao: But, I’ll look at what you did here, Seism, and give some feedback.
171 00:20:18.060 ⇒ 00:20:20.220 Sezim Zhenishbekova: Yadu, thank you so much, yes.
172 00:20:21.330 ⇒ 00:20:25.769 Henry Zhao: And in the meantime, I’ll also pull for you the historical breakdown, so you can also look at that.
173 00:20:28.060 ⇒ 00:20:36.320 Sezim Zhenishbekova: Yeah, I want to see what’s the error, like, like, based on this. If I apply to the past months, what’s the percentage of error is gonna be?
174 00:20:38.250 ⇒ 00:20:39.850 Sezim Zhenishbekova: To the future orders.
175 00:20:42.440 ⇒ 00:20:48.139 Robert Tseng: Okay, so, I guess… The… are we gonna… is this gonna be done today?
176 00:20:50.230 ⇒ 00:20:51.949 Henry Zhao: Can we put tomorrow just to be safe?
177 00:20:52.630 ⇒ 00:21:03.230 Robert Tseng: Sure. Yeah, but we can aim for today, because… I mean, Mitesh will still be working through the end of the week, so… I mean, I think just… if we can get it to him, that would be…
178 00:21:03.410 ⇒ 00:21:04.380 Robert Tseng: Good.
179 00:21:04.380 ⇒ 00:21:04.930 Henry Zhao: Okay.
180 00:21:05.510 ⇒ 00:21:08.429 Henry Zhao: So instead, let’s aim for today, and then we’ll just have tomorrow as, like, a buffer.
181 00:21:08.840 ⇒ 00:21:09.710 Sezim Zhenishbekova: Sounds good.
182 00:21:09.710 ⇒ 00:21:10.850 Henry Zhao: Cause you never know, yeah?
183 00:21:11.560 ⇒ 00:21:14.510 Robert Tseng: Okay, and then, what about this?
184 00:21:14.510 ⇒ 00:21:16.510 Sezim Zhenishbekova: This is not.
185 00:21:16.510 ⇒ 00:21:17.360 Henry Zhao: The same thing.
186 00:21:17.560 ⇒ 00:21:21.869 Sezim Zhenishbekova: Yeah, that’s a progress, but I will take more time on this.
187 00:21:21.970 ⇒ 00:21:22.510 Sezim Zhenishbekova: Cuz…
188 00:21:22.510 ⇒ 00:21:26.040 Henry Zhao: But, yeah, but Seism, what you’re doing for Mates right now is basically the major part of this.
189 00:21:26.040 ⇒ 00:21:26.830 Sezim Zhenishbekova: Yeah.
190 00:21:29.490 ⇒ 00:21:31.580 Robert Tseng: Okay, so what’s the… what’s the due date?
191 00:21:31.580 ⇒ 00:21:34.460 Sezim Zhenishbekova: I’d rather push it for the next cycle, if possible.
192 00:21:34.680 ⇒ 00:21:35.230 Robert Tseng: Sure.
193 00:21:43.960 ⇒ 00:21:45.930 Robert Tseng: This is what we discussed.
194 00:21:49.230 ⇒ 00:21:50.430 Henry Zhao: This may be a duplicate.
195 00:21:51.520 ⇒ 00:21:55.600 Sezim Zhenishbekova: Yeah, this one is already done, and, yeah.
196 00:21:56.320 ⇒ 00:21:57.150 Henry Zhao: Oh, yeah.
197 00:21:57.150 ⇒ 00:21:58.709 Sezim Zhenishbekova: It’s in the view something.
198 00:21:59.250 ⇒ 00:22:02.950 Robert Tseng: Then… it was done… oops.
199 00:22:05.460 ⇒ 00:22:06.650 Sezim Zhenishbekova: Right, Henry?
200 00:22:06.870 ⇒ 00:22:07.500 Henry Zhao: Yeah,
201 00:22:20.470 ⇒ 00:22:21.140 Robert Tseng: Okay.
202 00:22:23.840 ⇒ 00:22:31.940 Robert Tseng: Okay, and then, yeah, Zoran, like, I know you’re… you’re wrapping up pretty much today, so what, what, what’s.
203 00:22:31.940 ⇒ 00:22:46.680 Zoran Selinger: Yeah, I’ll still work on another ticket tomorrow, like, adding new identifiers, because Google has new cookies in place, so I’m gonna… this is a ticket from Ryan, so I’m gonna work on that. It’s actually…
204 00:22:46.850 ⇒ 00:22:49.410 Zoran Selinger: Is it… is it here? No, it’s not here.
205 00:22:49.890 ⇒ 00:23:03.140 Zoran Selinger: it should be for… for this cycle. So I’m gonna complete that tomorrow morning. And looks like, guys are actually, done with cost uploads for Catalysts and, UpFluence.
206 00:23:03.640 ⇒ 00:23:06.070 Zoran Selinger: I was able to confirm Catalysts.
207 00:23:07.400 ⇒ 00:23:11.239 Zoran Selinger: From… from NORBIM interface.
208 00:23:11.640 ⇒ 00:23:15.799 Zoran Selinger: Earlier, but I’m not still able to confirm upfluence.
209 00:23:15.960 ⇒ 00:23:21.400 Zoran Selinger: So… And that ticket is definitely for, for this.
210 00:23:22.490 ⇒ 00:23:27.570 Zoran Selinger: this cycle. And like I said, Catalyst is really done.
211 00:23:28.390 ⇒ 00:23:31.559 Zoran Selinger: But, affluence is still new.
212 00:23:31.680 ⇒ 00:23:34.840 Zoran Selinger: I can’t confirm that. I don’t see any cost.
213 00:23:35.070 ⇒ 00:23:36.840 Zoran Selinger: Yet, in there.
214 00:23:37.540 ⇒ 00:23:40.410 Zoran Selinger: So I’m going to push that, tomorrow as well.
215 00:23:40.700 ⇒ 00:23:42.599 Zoran Selinger: To actually see it.
216 00:23:43.030 ⇒ 00:23:45.769 Robert Tseng: Okay, I just… I found this ticket, so this is…
217 00:23:45.770 ⇒ 00:23:53.910 Zoran Selinger: So that’s… that’s it. When it comes to server-to-server, we had a conversation, Catalyst server-to-server, we had a conversation.
218 00:23:54.130 ⇒ 00:24:03.460 Zoran Selinger: With Catalyst yesterday, and we are very different from all the other customers, actually.
219 00:24:04.890 ⇒ 00:24:15.250 Zoran Selinger: we have a better understanding of what’s going on on their side. They said that our custom-built system is actually something that
220 00:24:16.440 ⇒ 00:24:22.299 Zoran Selinger: They have a plugin that does basically that, and we kind of went and did it ourselves.
221 00:24:22.490 ⇒ 00:24:29.579 Zoran Selinger: One of the things that we agreed on is that we cannot do full server-to-server.
222 00:24:29.620 ⇒ 00:24:43.230 Zoran Selinger: Because they, their, their partners, affiliates need ha- need to have, kind of, partial attribution as well, and that can only happen through, through Pixel, so they lose a lot of visibility.
223 00:24:43.500 ⇒ 00:24:51.130 Zoran Selinger: If we remove, if we remove the pending orders by the pixel, and we just decided,
224 00:24:51.290 ⇒ 00:24:54.220 Zoran Selinger: That’s fine, let’s just leave it as it is.
225 00:24:54.860 ⇒ 00:24:57.099 Zoran Selinger: So that’s why this is canceled.
226 00:24:57.620 ⇒ 00:24:57.980 Robert Tseng: Okay.
227 00:24:58.310 ⇒ 00:25:10.699 Zoran Selinger: Yeah, so our payloads are fine. Our recent updates to crediting, crediting them are great. There is going to be another ticket for… for next year.
228 00:25:10.760 ⇒ 00:25:25.980 Zoran Selinger: For January, and that is, Ryan, wants to also credit them for reactivation. So we still need to figure out what reactivation means. Is it someone who… who churned
229 00:25:26.490 ⇒ 00:25:28.880 Zoran Selinger: Three or… three or more months ago.
230 00:25:29.290 ⇒ 00:25:37.690 Zoran Selinger: and then they purchase again, do we consider them a new customer again? So we are going to go towards that.
231 00:25:38.180 ⇒ 00:25:40.160 Zoran Selinger: In January.
232 00:25:40.260 ⇒ 00:25:58.749 Zoran Selinger: Okay. That’s another… that’s another item that’s going to sit there. I don’t know why they’re pushing to kind of pay more to Catalysts, honestly, but they want to do that. So, we’re going to define what reactivation means exactly, and implement that into the logic.
233 00:25:59.200 ⇒ 00:25:59.700 Robert Tseng: Okay.
234 00:25:59.700 ⇒ 00:26:01.080 Zoran Selinger: At some point, yeah.
235 00:26:03.080 ⇒ 00:26:05.770 Zoran Selinger: Yeah, so that… those tickets are… yeah, that’s it.
236 00:26:05.770 ⇒ 00:26:07.860 Robert Tseng: Edge layer to MixedPanel still gonna happen?
237 00:26:08.440 ⇒ 00:26:11.080 Zoran Selinger: No. No. No. Okay. No.
238 00:26:12.200 ⇒ 00:26:20.989 Zoran Selinger: No, we have to really carefully define what exactly maps to what, and I haven’t had a chance to do it.
239 00:26:20.990 ⇒ 00:26:21.630 Robert Tseng: Okay.
240 00:26:21.950 ⇒ 00:26:30.390 Zoran Selinger: Yeah, they have a plugin, as far as I can… I can see in documentation, but we… we need to clearly define what’s… what’s what.
241 00:26:31.620 ⇒ 00:26:32.240 Robert Tseng: Okay.
242 00:26:33.110 ⇒ 00:26:48.029 Zoran Selinger: Because it looks like… it’s just we need to be very careful, looks like they are adopting Wix Panel, and they are going to use it, and we really want to make sure that it’s… if we’re going to have many users of it, we want to have, you know, we want to be 100% there.
243 00:26:50.910 ⇒ 00:26:51.540 Robert Tseng: Yeah.
244 00:26:52.840 ⇒ 00:27:04.750 Robert Tseng: All right, okay, yeah, well, I think that’s pretty much all we need to talk about on CNM today. I’m gonna stay on, and I’m gonna just be working through the roadmap, so…
245 00:27:04.890 ⇒ 00:27:19.540 Robert Tseng: Yeah, I mean, Zoran and Henry, if you guys want to stay on, because Zoran, you were at the call yesterday, so just want to make sure that we have everything, like, squared away. We basically need to go and do another version of this, so…
246 00:27:21.880 ⇒ 00:27:24.830 Sezim Zhenishbekova: I’m gonna hop off. Thank you guys, bye.
247 00:27:24.830 ⇒ 00:27:25.900 Robert Tseng: Alright, Vice President.
248 00:27:25.900 ⇒ 00:27:26.740 Zoran Selinger: You’re bye.
249 00:27:26.740 ⇒ 00:27:27.330 Henry Zhao: Bye.
250 00:27:28.870 ⇒ 00:27:29.810 Robert Tseng: Okay.
251 00:27:30.080 ⇒ 00:27:31.070 Robert Tseng: So…
252 00:27:38.970 ⇒ 00:27:42.929 Zoran Selinger: Yeah, so I added this last item, row 18, today.
253 00:27:42.930 ⇒ 00:27:43.400 Robert Tseng: Yeah.
254 00:27:43.400 ⇒ 00:27:46.259 Zoran Selinger: Actually, I was… I was surprised,
255 00:27:46.400 ⇒ 00:28:04.650 Zoran Selinger: That we haven’t talked more about, kind of, strategic stuff. It’s mostly about that visibility. Looks like this pushing, really, like, pacing and goals, estimates for each week and month, worked for them on the ops side.
256 00:28:04.960 ⇒ 00:28:05.700 Robert Tseng: Yeah.
257 00:28:05.700 ⇒ 00:28:16.999 Zoran Selinger: And so he wants to recreate that on marketing, which is fine. That seems to be really, really important to them. So that’s basically the only thing that, when it comes to deliverables.
258 00:28:17.470 ⇒ 00:28:25.090 Zoran Selinger: if I understood correctly, they want to have that dashboard, but also want me to look at it proactively.
259 00:28:25.160 ⇒ 00:28:44.930 Zoran Selinger: So, do a little bit of regular, like, Q&Aing, understanding what the metrics mean, and if something goes awry, and maybe, to notify them about potential anomalies that I see in metrics. So, kind of…
260 00:28:45.280 ⇒ 00:28:46.050 Zoran Selinger: That’s…
261 00:28:47.530 ⇒ 00:28:56.379 Zoran Selinger: that’s what’s kind of important there. I thought we… we might… we might talk more about… about other strategic stuff, but…
262 00:28:56.530 ⇒ 00:28:59.750 Zoran Selinger: it’s kind of a limited thing, I understand the value of it.
263 00:29:00.170 ⇒ 00:29:06.809 Zoran Selinger: Because he had such good, good results from this method before, sure. I mean.
264 00:29:07.230 ⇒ 00:29:14.829 Zoran Selinger: we should be able to do a lot. I see from the map, mid-February is…
265 00:29:15.130 ⇒ 00:29:18.190 Zoran Selinger: Is the deadline they’re looking at, so that should be…
266 00:29:19.460 ⇒ 00:29:26.630 Zoran Selinger: That’s absolutely doable. We need to figure out what the platform is,
267 00:29:26.920 ⇒ 00:29:30.990 Zoran Selinger: what platforms are, so we need to figure out ETL for cost.
268 00:29:31.700 ⇒ 00:29:33.070 Zoran Selinger: And metrics.
269 00:29:35.130 ⇒ 00:29:40.969 Zoran Selinger: And… Yeah, see how… basically automate as much as possible.
270 00:29:42.850 ⇒ 00:29:45.870 Zoran Selinger: And that’s what last is measurement? Yeah.
271 00:29:46.070 ⇒ 00:29:57.919 Robert Tseng: Yeah, like, I guess, like, kinda, when I was talking to him, I mean, I don’t think Mitesh is an insides guy. He only knows how to measure… he, like, has opinions on how to measure the business, and I mean…
272 00:29:58.920 ⇒ 00:30:14.529 Robert Tseng: I think what we’ve seen is, like, this past quarter, we spent too much time on measurement. Like, you don’t… we don’t actually need to measure that much more. Like, I… I mean, like, it’s not… all of this stuff is so… is so urgent, and I think we… we need to have more of an opinion on
273 00:30:14.530 ⇒ 00:30:24.149 Robert Tseng: on insights. And so, when I go to these kind of meetings with him, he keeps expanding our scope on the measurement side. I don’t like that, and we have to…
274 00:30:24.230 ⇒ 00:30:42.929 Robert Tseng: So I’m telling him, like, we need to, like, kind of separate these… these things. So, yeah, I guess, like, yes, we want to understand, like, all the things he wants to measure, and that’s just, like, something we can have. I mean, I’m… I… yeah, but anyway, so that’s… that’s… it’s not like I’m saying we should not do it, but
275 00:30:43.570 ⇒ 00:30:53.029 Robert Tseng: yeah, I think we… we just… we… we need… we need to be doing… we need to be doing both, and I… and I need to, like, kind of push back on life.
276 00:30:53.030 ⇒ 00:30:59.930 Zoran Selinger: we’re not only going to be spending our time doing measurement, otherwise it just doesn’t really make our team look like it’s very high value.
277 00:31:00.020 ⇒ 00:31:00.850 Henry Zhao: Sure.
278 00:31:00.850 ⇒ 00:31:07.280 Robert Tseng: Yeah, so I think, like, there’s a few other things I’m gonna change here.
279 00:31:08.310 ⇒ 00:31:22.729 Zoran Selinger: One thing, which is… can I see it as a… as a… on a border between measurement and insights, is if you’re going to have all these, kind of pacing and KPIs and metrics that we are going to
280 00:31:22.870 ⇒ 00:31:31.299 Zoran Selinger: have in, let’s say, one place. Do you think it’s worth pushing pretty early for actual anomaly detection?
281 00:31:31.870 ⇒ 00:31:38.339 Zoran Selinger: In those… specific metrics. Yeah. I’ve implemented those systems before,
282 00:31:38.520 ⇒ 00:31:43.349 Zoran Selinger: I implemented those systems before with BigQuery ML, for example, and it’s…
283 00:31:43.350 ⇒ 00:31:43.820 Robert Tseng: Yeah.
284 00:31:43.820 ⇒ 00:31:47.089 Zoran Selinger: it’s working, right? It’s not that difficult.
285 00:31:47.200 ⇒ 00:32:00.030 Zoran Selinger: Obviously, getting, like, false positives and all that, all that balancing is… is not my specialty, but we have people that could… that could figure that out.
286 00:32:00.640 ⇒ 00:32:03.820 Zoran Selinger: Right? So, I think, Anna, Anna…
287 00:32:04.080 ⇒ 00:32:20.649 Zoran Selinger: awesome addition to something like… something that Mitesh proposed, that dashboard, that is… that is going to make him feel… feel like he’s in control, right, and he understands what’s going on, is also anomaly detection.
288 00:32:21.250 ⇒ 00:32:25.289 Zoran Selinger: So that we actually… You know, have…
289 00:32:25.700 ⇒ 00:32:37.240 Zoran Selinger: an estimate for the future, and we have some, you know, event. If it goes out, they get a notification, we get a notification, we look into it.
290 00:32:37.550 ⇒ 00:32:55.420 Zoran Selinger: So we don’t have to, always go into… into it and look at every single metric, and we actually get notified. I think that that’s a cool implementation there. It’s not really insight, but it’s something that will, that will result in action.
291 00:32:56.920 ⇒ 00:33:00.889 Zoran Selinger: Basically, any time there’s a… there’s an anomaly reported.
292 00:33:04.030 ⇒ 00:33:10.050 Robert Tseng: Yeah, I mean, we do that just already on the metaplane stuff with, like, kind of our outages on our data, but yeah, we’re not really.
293 00:33:10.050 ⇒ 00:33:10.610 Zoran Selinger: Yeah.
294 00:33:10.610 ⇒ 00:33:17.750 Robert Tseng: or their… for their metrics that they define. Like, Nitesh walked through that Monday board, which…
295 00:33:17.880 ⇒ 00:33:25.929 Robert Tseng: Henry, you spent some time looking at the Monday board. Like, what’s… what’s… like, why are they relying on that over what we’ve built?
296 00:33:27.380 ⇒ 00:33:33.669 Henry Zhao: They’re not relying on that, I think they’re just using Monday as, like, a second source to just look at some things that they
297 00:33:33.890 ⇒ 00:33:37.040 Henry Zhao: via tickets. It’s definitely not, like, efficient.
298 00:33:37.770 ⇒ 00:33:42.910 Henry Zhao: So, I don’t know if we wanna… Kill it, or…
299 00:33:44.040 ⇒ 00:33:45.610 Henry Zhao: I don’t see any harm keeping it.
300 00:33:46.860 ⇒ 00:33:54.739 Robert Tseng: They are using it. Mitesh is saying he’s having people… I mean, that’s why they have all these reports, that he runs through it with the team, like, he uses that.
301 00:33:56.470 ⇒ 00:34:03.450 Henry Zhao: Yeah, I’m just saying it’s like a… it’s like the same… do we have all the stuff in Tableau? I don’t think some of those we have in Tableau yet.
302 00:34:05.340 ⇒ 00:34:11.379 Henry Zhao: There’s very limited stuff, it’s just, like, ops stuff that they create tickets for, and then they just build charts off of those tickets.
303 00:34:12.670 ⇒ 00:34:20.250 Zoran Selinger: I was recently in Monday boards with Ryan as well. They seem to be pretty invested into Monday.
304 00:34:21.070 ⇒ 00:34:24.150 Henry Zhao: Yeah, and Josh even asked me to build, like, integrations into Monday.
305 00:34:24.699 ⇒ 00:34:25.439 Zoran Selinger: Yeah, yeah.
306 00:34:25.440 ⇒ 00:34:26.360 Henry Zhao: I gotta know that.
307 00:34:26.360 ⇒ 00:34:29.110 Zoran Selinger: They are invested into Monday quite a lot.
308 00:34:41.639 ⇒ 00:34:57.379 Robert Tseng: This is not tickets. This is… they’re looking at SLA. You know, you… you told me that SLA is 22% outside of 3 business days. They think it’s, like, 0.3%.
309 00:35:00.379 ⇒ 00:35:02.639 Robert Tseng: Like, that’s… that to me is, like, a big one.
310 00:35:02.850 ⇒ 00:35:06.389 Henry Zhao: Yeah, this is coming from the main table, though. This is from, like, these tickets right here.
311 00:35:08.660 ⇒ 00:35:10.030 Henry Zhao: Yeah, go to the main table.
312 00:35:15.970 ⇒ 00:35:16.710 Robert Tseng: Huh.
313 00:35:17.320 ⇒ 00:35:20.490 Henry Zhao: Yeah, like… I don’t know why they’re tracking it this way.
314 00:35:23.460 ⇒ 00:35:25.950 Robert Tseng: This is just, like, someone just adds this manually?
315 00:35:26.790 ⇒ 00:35:31.109 Henry Zhao: Where are they getting this data from? Like, where are they getting this data to add manually from?
316 00:35:32.320 ⇒ 00:35:35.979 Robert Tseng: I don’t… I don’t believe this. How is it… how is it 0.3%?
317 00:35:37.730 ⇒ 00:35:39.800 Robert Tseng: Or, I mean, it could be right, but, like.
318 00:35:39.800 ⇒ 00:35:40.429 Henry Zhao: I think this was, like.
319 00:35:40.430 ⇒ 00:35:41.630 Robert Tseng: Different from what we’re saying.
320 00:35:41.630 ⇒ 00:35:47.000 Henry Zhao: This is, like, pending out of SLA. It looks like this is pending out of SLA, like, there’s still that many tickets.
321 00:35:48.740 ⇒ 00:35:54.929 Robert Tseng: Okay, I mean, yeah, this is just, like, a spreadsheet that they added, like, a chart to, about, like, okay, I’m sure, but… Yeah.
322 00:35:54.930 ⇒ 00:36:01.059 Zoran Selinger: Yeah, it’s just… I didn’t even know Monday has this.
323 00:36:03.290 ⇒ 00:36:09.810 Henry Zhao: This is not a Monday feature, they’re just making tickets and then making charts out of the… it’s like they’re just manually putting stuff in and then plotting it, basically.
324 00:36:11.260 ⇒ 00:36:17.449 Henry Zhao: Like, this is… I don’t know how reliable this is. Like, I don’t know who’s adding this and who’s manually, like, maintaining this data.
325 00:36:17.450 ⇒ 00:36:23.319 Robert Tseng: It looks like it’s Brad, when I, like, look into… he’s the one on all of these.
326 00:36:23.930 ⇒ 00:36:28.250 Henry Zhao: Yeah, and he’s the one that I’ve been working with, and he’s like, yeah, these numbers don’t match. But it’s like, yeah, so…
327 00:36:28.600 ⇒ 00:36:30.830 Zoran Selinger: Okay. So who has the correct data, you know what I mean?
328 00:36:31.940 ⇒ 00:36:34.690 Henry Zhao: My data… our data in Tableau is from Basque.
329 00:36:38.150 ⇒ 00:36:41.139 Henry Zhao: So I don’t know where he’s getting his data from. I thought we only had Basque.
330 00:36:44.880 ⇒ 00:36:50.650 Robert Tseng: Okay. I mean, I would like to think he’s wrong, but, like, I mean, cause…
331 00:36:50.650 ⇒ 00:36:53.919 Henry Zhao: There’s probably also differences in the way that we’re defining things.
332 00:36:56.180 ⇒ 00:37:09.460 Robert Tseng: Yeah. But, like, to me, this is, like, an example of, like, we’ve been working with Brad for a while, and… I don’t know, maybe you didn’t notice that he was using Monday, and, like, he does this. Like, to me, this is, like…
333 00:37:09.490 ⇒ 00:37:17.779 Robert Tseng: what the heck is he doing? Like, he… we need to be… he needs to be using what we built, or what we build is just not, like… I mean, I could just…
334 00:37:17.780 ⇒ 00:37:22.110 Henry Zhao: But he doesn’t trust what we built because it’s missing that stuff from Basque. So it’s kind of like…
335 00:37:22.290 ⇒ 00:37:23.949 Robert Tseng: Well, then how is this any better?
336 00:37:25.640 ⇒ 00:37:28.709 Henry Zhao: I don’t think it’s any better, but I think it’s what he trusts.
337 00:37:30.620 ⇒ 00:37:32.950 Robert Tseng: Okay, but, like, do you see what I mean?
338 00:37:32.950 ⇒ 00:37:34.019 Henry Zhao: Yeah, I do, of course.
339 00:37:34.480 ⇒ 00:37:36.830 Henry Zhao: I’m trying to figure out what the solution is.
340 00:37:39.270 ⇒ 00:37:43.380 Robert Tseng: But, like, you didn’t notice this, like, that he was doing… that he was doing this.
341 00:37:45.150 ⇒ 00:37:50.210 Henry Zhao: No, I didn’t know he was doing stuff on Monday until he brought it up yesterday. Like, I didn’t know this stuff was here until you mentioned it yesterday.
342 00:37:53.000 ⇒ 00:38:11.070 Robert Tseng: So, like, I don’t know how you… I don’t know why he didn’t say anything to you, or why he didn’t… why he didn’t notice, like, I don’t… I’m just kind of, like, I kind of… I figured… I asked a couple questions, and I… and I… and I realized he was… he was doing this, like, I don’t know, like, this… this would have been a yellow…
343 00:38:11.620 ⇒ 00:38:15.659 Robert Tseng: A yellow flag for me, like, that he was… that he was doing this.
344 00:38:17.150 ⇒ 00:38:20.230 Henry Zhao: Yeah, the only thing he showed me was stuff in Excel, which is probably the same…
345 00:38:20.390 ⇒ 00:38:21.920 Henry Zhao: Same stuff he’s doing here.
346 00:38:29.180 ⇒ 00:38:31.840 Henry Zhao: But I get what you mean.
347 00:38:34.450 ⇒ 00:38:46.770 Robert Tseng: Okay, I mean, what I… what I mean is that, like, you didn’t really understand, like, what your stakeholder was using, like, and, like, how he was using the… how he was using data. Like, that… that to me, like, is the biggest miss, right?
348 00:38:46.900 ⇒ 00:38:48.659 Henry Zhao: Gotcha, yeah, okay, point taken.
349 00:38:50.110 ⇒ 00:38:50.930 Robert Tseng: Okay.
350 00:38:54.930 ⇒ 00:39:00.449 Henry Zhao: I think what I got out of today, also, is I don’t need to… I shouldn’t be just focusing on my stakeholder, I need to also just get more…
351 00:39:01.070 ⇒ 00:39:03.670 Henry Zhao: And from info and priorities from ELT.
352 00:39:04.080 ⇒ 00:39:13.419 Henry Zhao: And we’re gonna talk about this later today, but honestly, I think a lot of these problems are just resulting from me, I think, not meeting enough with the stakeholders with ELT, and kind of…
353 00:39:13.860 ⇒ 00:39:15.689 Henry Zhao: Understanding what the client is doing.
354 00:39:16.890 ⇒ 00:39:22.609 Henry Zhao: I’m kind of a little bit too siloed. I think that’s one of the main sources of the issues.
355 00:39:23.010 ⇒ 00:39:25.510 Henry Zhao: And it’s something that I plan to address in 2026.
356 00:39:28.000 ⇒ 00:39:28.910 Robert Tseng: Sure.
357 00:39:36.010 ⇒ 00:39:48.319 Robert Tseng: Okay, yeah, I’m not gonna belabor it, but yeah, I want you to spend some time walking me and Utam through, like, how did you come up with these things? It feels like you’re just, like… yeah, you had some conversations with people, and then you just…
358 00:39:48.680 ⇒ 00:39:55.349 Robert Tseng: you just made it, and just kind of checked the box. Like, I… you didn’t really, like, have a good sense of, like.
359 00:39:55.800 ⇒ 00:40:13.569 Robert Tseng: does this… does this align with what my stakeholder wants? Is this important for the business? Like, and then, like, I mean, there’s opportunity sizing. The prioritization is very much just kind of based off of, like, what you think is possible, not necessarily, like… it’s not informed by the client, right?
360 00:40:16.530 ⇒ 00:40:31.599 Robert Tseng: like, they didn’t… like, I didn’t present this, and they were like, great, I… I… we’re… we’re locked in. Like, this is… this is… this is… this is the way to go. Like, I… I kind of just, you know, I… I took what you… what you put together, just as a…
361 00:40:32.940 ⇒ 00:40:41.650 Robert Tseng: Yeah, I mean, you worked on this, this is your project, I will do… I will do the… yeah, I will… I will present it, and
362 00:40:42.120 ⇒ 00:40:54.589 Robert Tseng: it’s not necessarily the way… it’s not the way I would have done it, but I went… I went and presented it anyway, and I got the feedback. So, I just wanted that full feedback loop to come around, and…
363 00:40:54.590 ⇒ 00:40:55.000 Henry Zhao: bubble.
364 00:40:55.000 ⇒ 00:41:05.660 Robert Tseng: the feedback is that it doesn’t really… it’s not landing, right? Like, it’s… So, like, I… That’s…
365 00:41:05.660 ⇒ 00:41:13.090 Henry Zhao: Okay, I’m gonna, I’m gonna look at the document, and also just kind of try and get a better understanding of why it’s not landing, where the kind of that disconnect is.
366 00:41:18.850 ⇒ 00:41:19.580 Robert Tseng: Okay.
367 00:41:20.010 ⇒ 00:41:20.810 Robert Tseng: Sure.
368 00:41:22.160 ⇒ 00:41:31.169 Robert Tseng: All right, well, I mean, anyway, I’m gonna… I’m gonna spend the rest of the time just kind of building this out, so thanks for the actual… the additional, detail here, Sarah. I’m gonna kind of…
369 00:41:31.620 ⇒ 00:41:37.679 Robert Tseng: I’m gonna update this a bit, so I’ll send it back out probably within the hour to you guys.
370 00:41:39.360 ⇒ 00:41:49.209 Zoran Selinger: Okay, yeah, I still have two meetings, to go, so I’m gonna be here for another hour and a half before I come back later, later.
371 00:41:49.210 ⇒ 00:41:52.949 Robert Tseng: Okay, sounds good. Alright, talk to you later. Bye, bye.