2025-11-22_eden_x_brainford_december_cutover_planni_c1357bcd

Meeting Title: Eden x Brainford December Cutover Planning Date: 2025-11-22 Meeting participants: Robert Tseng, Surfield Thomas, Jr., Josh

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1 00:26:37.780 ⇒ 00:26:39.460 Surfield Thomas, Jr.: Jill, Robert, what’s up?

2 00:26:41.480 ⇒ 00:26:42.060 Robert Tseng: Hey, sir.

3 00:26:42.060 ⇒ 00:26:44.079 Surfield Thomas, Jr.: Hey, Terre. Hey, how’s everything going?

4 00:26:44.650 ⇒ 00:26:45.320 Robert Tseng: Good, how are you?

5 00:26:46.220 ⇒ 00:26:51.439 Surfield Thomas, Jr.: Well, good, no complaints. I mean, other than Cameron, but, you know.

6 00:26:51.470 ⇒ 00:26:58.730 Robert Tseng: Yeah, so tell me, how did it go? I guess I heard from Josh, but I didn’t ask, I didn’t call you on Friday.

7 00:26:59.010 ⇒ 00:27:02.319 Surfield Thomas, Jr.: Alright, let’s go… let’s go with this. What did… what did Josh think?

8 00:27:02.740 ⇒ 00:27:05.680 Robert Tseng: Because I feel like there’s a separation of.

9 00:27:05.800 ⇒ 00:27:08.969 Surfield Thomas, Jr.: How far they think he is, and where he actually is.

10 00:27:09.130 ⇒ 00:27:11.869 Surfield Thomas, Jr.: And I just want to understand if we’re on the same page.

11 00:27:12.810 ⇒ 00:27:15.839 Robert Tseng: I think… well, Josh was basically, like.

12 00:27:17.970 ⇒ 00:27:35.059 Robert Tseng: look, I want… he wants… he wants to turn it over to you and see if you can just, like, take it from there. I do think he’s kind of irrational about the whole thing, because he’s… he’s… he’s… like, I mean, yeah, they’re kind of panicking. They’re trying to get off by the end of the year, or whenever is realistically possible,

13 00:27:35.330 ⇒ 00:27:52.440 Robert Tseng: So, I think he’s, like, deluding himself into believing that they’re… they’re, like, far enough along, and, like, he just wants to… wants it to work. Which is why, because he’s… I mean, because he’s so desperate, like, I’m like, well, you know, I basically told you, like.

14 00:27:52.520 ⇒ 00:28:05.569 Robert Tseng: if we can just get the code off of Cameron’s hands, and then just see what we can do, like, I want to put a price in front of him by, like, tomorrow, or, like, Monday, and be like, look.

15 00:28:05.670 ⇒ 00:28:25.619 Robert Tseng: pay us X amount up front, and then we’ll… well, then we’ll comprice by milestones for rolling this out. Yeah, I mean, he’s… he’s pretty invested in, like, just wanting… wanting this to work. I do… I do think, like, from a tech perspective, like, you probably can make it work, and then I think for me, I just have to,

16 00:28:27.220 ⇒ 00:28:32.469 Robert Tseng: yeah, cover the business requirements side. So I’m, like, I’m working on a doc right now.

17 00:28:32.470 ⇒ 00:28:33.110 Surfield Thomas, Jr.: Gotcha.

18 00:28:33.360 ⇒ 00:28:33.950 Robert Tseng: Yeah.

19 00:28:34.410 ⇒ 00:28:38.689 Surfield Thomas, Jr.: Yeah, so here’s… So, I think that’s the thing, and it’s like…

20 00:28:40.160 ⇒ 00:28:45.120 Surfield Thomas, Jr.: That’s the thing, it gives me great pause because I know their deadline, and, like.

21 00:28:45.120 ⇒ 00:28:45.780 Robert Tseng: Yeah.

22 00:28:46.370 ⇒ 00:28:47.340 Surfield Thomas, Jr.: But, like…

23 00:28:48.330 ⇒ 00:28:54.709 Surfield Thomas, Jr.: Cameron just keeps moving the chains, right? Like, we’re still showing shit, like, we’re still showing shit on the glove.

24 00:28:55.350 ⇒ 00:28:56.560 Surfield Thomas, Jr.: Right, like…

25 00:28:56.910 ⇒ 00:29:12.749 Surfield Thomas, Jr.: The shit that I asked him to do, he didn’t do, which was, like, put this shit up into the real world. Now it’s supposed to be up into the real world on Monday. I don’t think he’s gonna hit that, but what I was trying to do is, I wanted to talk to somebody from our team to pull their real data.

26 00:29:13.210 ⇒ 00:29:14.899 Surfield Thomas, Jr.: Like, they’re real…

27 00:29:14.900 ⇒ 00:29:16.650 Robert Tseng: I can do that for you, yeah.

28 00:29:16.650 ⇒ 00:29:20.280 Surfield Thomas, Jr.: Alright, cool, I wanna pull… well, Josh cleared pulling…

29 00:29:20.390 ⇒ 00:29:32.800 Surfield Thomas, Jr.: his team, so Josh, Daniel, all their real data, so all their real data from BAS, credit card, everything, because I want to hand that to Cameron to be like, I need this up on real infrastructure, charging those cars.

30 00:29:32.920 ⇒ 00:29:34.950 Surfield Thomas, Jr.: Like, like, now.

31 00:29:35.090 ⇒ 00:29:37.970 Surfield Thomas, Jr.: Right? Because, like, he can’t do that on local hosts.

32 00:29:38.340 ⇒ 00:29:44.230 Surfield Thomas, Jr.: Unless we plan, like, oh, we don’t care about legalities and shit like that, like, we just… we’re just moving and grooving.

33 00:29:44.380 ⇒ 00:29:50.910 Surfield Thomas, Jr.: Right? Because, like, it’s just insane to, like, we’re trying to do this thing for December, and then,

34 00:29:51.070 ⇒ 00:29:54.559 Surfield Thomas, Jr.: Like, we’re still running localhost, like, it’s like batshit nutty.

35 00:29:55.390 ⇒ 00:29:58.240 Surfield Thomas, Jr.: So it’s like, he’s always almost ready.

36 00:29:58.630 ⇒ 00:30:03.389 Surfield Thomas, Jr.: And it’s just like, he’s gonna always almost be ready until, like, next year.

37 00:30:03.840 ⇒ 00:30:13.740 Surfield Thomas, Jr.: Right? Like, so, like, that’s the thing that gives me pause, because we’re gonna end up going all the way into December, and then they’re just gonna launch and throw shit on there and hope it works, and then it’s gonna be a shit store.

38 00:30:15.090 ⇒ 00:30:32.310 Surfield Thomas, Jr.: Right? And, like, that’s where I’m at with it. It’s just like, yeah, it looks close, but, like, no one’s tested this, nothing’s running through this, so, like, if he’s ready on December 15th, thinking that we could just move everything onto this platform, and then just start using it, and nothing’s gonna light the fuck on fire, is batshitting.

39 00:30:33.660 ⇒ 00:30:42.709 Surfield Thomas, Jr.: Right? Like, it’s just insane. The fact that I can’t get the infrastructure at least deployed, and I’ve been begging for this for I don’t know how fucking long, is wild.

40 00:30:42.900 ⇒ 00:30:45.989 Surfield Thomas, Jr.: So the thing I don’t want is now to then…

41 00:30:46.450 ⇒ 00:30:51.569 Surfield Thomas, Jr.: She’s like, just take your shit on, and then now I have to go, but I have to hit…

42 00:30:52.570 ⇒ 00:30:53.590 Surfield Thomas, Jr.: December.

43 00:30:54.270 ⇒ 00:31:02.219 Surfield Thomas, Jr.: Right? Because, like, that’s gonna be a crazy push for me, unless I can, like, bring in guns.

44 00:31:02.350 ⇒ 00:31:05.799 Surfield Thomas, Jr.: Right? Because I’m gonna have to really figure some shit out.

45 00:31:06.210 ⇒ 00:31:14.450 Surfield Thomas, Jr.: Right? So, again, doable, yeah, I really don’t want to do it, but I’ll do it if the price is right.

46 00:31:15.000 ⇒ 00:31:15.690 Surfield Thomas, Jr.: Yeah.

47 00:31:15.690 ⇒ 00:31:16.110 Robert Tseng: Yeah.

48 00:31:16.110 ⇒ 00:31:17.999 Surfield Thomas, Jr.: It’s gonna be… it’s gonna be fucking chaos.

49 00:31:18.170 ⇒ 00:31:33.619 Surfield Thomas, Jr.: Because, like, again, we’re… we’re… and this… what we’re basically saying is, like, we’re just gonna buy whatever the fuck he has, tell him to go fucking kick rocks, and then we’re just gonna figure it out. Right? There’s no… like, to launch this shit in December by end of December, there’s no… Come on.

50 00:31:33.830 ⇒ 00:31:37.259 Surfield Thomas, Jr.: Right? There’s no time to hire, there’s no time for nothing, we just gotta go.

51 00:31:38.160 ⇒ 00:31:55.820 Robert Tseng: Josh, like, flipped out, and he, like, he’s like, oh, I got, like, 5 offshore devs that are ready to go, I just need somebody to, like… I mean, I’m like, I mean, I don’t know how he sourced these engineers, but he, like, basically tried to go and get people, and he’s like, just, can you get Surf to just come in and, like, just…

52 00:31:56.480 ⇒ 00:31:58.980 Robert Tseng: like, use these guys, pretty much. And I’m like.

53 00:31:58.980 ⇒ 00:31:59.460 Surfield Thomas, Jr.: Bro.

54 00:31:59.460 ⇒ 00:32:01.870 Robert Tseng: I don’t… I mean, I don’t know. I don’t think that’s helpful.

55 00:32:01.870 ⇒ 00:32:07.670 Surfield Thomas, Jr.: And that’s what I’m saying. It’s like, non-technical people don’t understand, and they’re super unrealistic.

56 00:32:07.800 ⇒ 00:32:09.040 Surfield Thomas, Jr.: You’re gonna get…

57 00:32:09.430 ⇒ 00:32:17.169 Surfield Thomas, Jr.: Five random guys to come and make this thing work, when the person who built it is basically, like.

58 00:32:17.320 ⇒ 00:32:23.870 Surfield Thomas, Jr.: not a good person to work with. So we’re just gonna… there’s gonna be 6 random dudes figuring shit the fuck out.

59 00:32:24.400 ⇒ 00:32:24.840 Robert Tseng: Yeah.

60 00:32:24.840 ⇒ 00:32:29.450 Surfield Thomas, Jr.: And again, like, the code is legible and readable, I can work with that.

61 00:32:29.570 ⇒ 00:32:36.020 Surfield Thomas, Jr.: It literally hasn’t been deployed, right? So he’s like, these tools should work, what the fuck does that mean?

62 00:32:37.770 ⇒ 00:32:50.629 Surfield Thomas, Jr.: Right? Give me the keys, give me the things standing up, and then I can objectively work it out, because, like, now I gotta go… now we gotta go figure out his 9 different assortments of tools and put an astronaut all together.

63 00:32:51.040 ⇒ 00:32:53.260 Surfield Thomas, Jr.: So it’s just like, there’s a lot of shit that’s fucked.

64 00:32:53.370 ⇒ 00:33:09.979 Surfield Thomas, Jr.: And the main… the main reason why I was like, I just want this shit live. Just put this shit up live, and then I could take it from there. So, like, that’s literally the last thing holding me back, and this motherfucker just keeps, like, bullshitting there. So I guess the answer to that is, fuck yeah, like, I guess, like, I’ll do it, but, like…

65 00:33:10.110 ⇒ 00:33:15.770 Surfield Thomas, Jr.: It’s gonna be a lot of work, like, it’s gonna be more than 40 hours a week of work.

66 00:33:16.400 ⇒ 00:33:17.449 Robert Tseng: Oh, totally, yeah.

67 00:33:17.450 ⇒ 00:33:19.060 Surfield Thomas, Jr.: Yeah, this was gonna be a fucking shit job.

68 00:33:19.750 ⇒ 00:33:21.389 Surfield Thomas, Jr.: I’ll get it done, but it’ll be a future job.

69 00:33:21.970 ⇒ 00:33:23.600 Surfield Thomas, Jr.: Okay.

70 00:33:23.600 ⇒ 00:33:26.950 Robert Tseng: No, we’re, we’re gonna, we’re, we’re gonna char- we’re gonna charge them a lot, so…

71 00:33:26.950 ⇒ 00:33:31.039 Surfield Thomas, Jr.: Sweet. Alright, so then, I guess…

72 00:33:31.200 ⇒ 00:33:32.480 Surfield Thomas, Jr.: What do you need from me?

73 00:33:33.620 ⇒ 00:33:43.529 Robert Tseng: Yeah, so, I guess, like, I… did you already send over what you wanted me to pull? Like, I don’t know, I was just hoping we could just kind of get this together, while we’re on this call.

74 00:33:43.530 ⇒ 00:33:55.550 Surfield Thomas, Jr.: I didn’t send it over formally, but you might know a little bit more about the data than me, because when I said it, Josh, because I had pinged them before I said it, Josh was like, yo,

75 00:33:55.680 ⇒ 00:34:09.600 Surfield Thomas, Jr.: can we… like, he was like, well, we can’t just pull everything off of BAS, because we don’t want to, like, trigger them and stuff like that, and I’m… again, I don’t really know the relationships here, but I’m like, it’s your data, so you can do whatever the fuck you want, like, in my head.

76 00:34:09.600 ⇒ 00:34:18.000 Surfield Thomas, Jr.: Right, but whatever. What I want is the core team, so Josh, Daniel, all of their accounts on BASC.

77 00:34:18.030 ⇒ 00:34:20.669 Surfield Thomas, Jr.: I want their… all of the personal stuff.

78 00:34:21.060 ⇒ 00:34:30.800 Surfield Thomas, Jr.: All of the credit card information, and then all of the, medical information.

79 00:34:31.100 ⇒ 00:34:39.219 Surfield Thomas, Jr.: Right? Because what I’m trying to simulate, right, is like, can I at least use Remo’s backend for the fulfillment?

80 00:34:39.440 ⇒ 00:34:45.530 Surfield Thomas, Jr.: Cuz, again, the intake shit is… it’s still not ready. Like, I don’t, like…

81 00:34:46.120 ⇒ 00:34:57.550 Surfield Thomas, Jr.: the definition of ready is done, and the shit’s not done. Like, he was still showing locals. Josh was literally on the call, I don’t know if you watched it, on the call, making more feature requests.

82 00:34:57.970 ⇒ 00:35:01.170 Surfield Thomas, Jr.: I’m like… December.

83 00:35:01.510 ⇒ 00:35:05.190 Surfield Thomas, Jr.: You can’t make… you can’t be making feature requests right now. What are we talking about?

84 00:35:05.470 ⇒ 00:35:06.670 Surfield Thomas, Jr.: So, like…

85 00:35:06.780 ⇒ 00:35:13.610 Surfield Thomas, Jr.: I’m like, that shit to me is just, like, not ready. So I’m like, can we get the data on platform?

86 00:35:13.970 ⇒ 00:35:17.189 Surfield Thomas, Jr.: And when we get the data on platform.

87 00:35:17.720 ⇒ 00:35:20.110 Surfield Thomas, Jr.: We’d be working with, what is it called?

88 00:35:20.430 ⇒ 00:35:26.970 Surfield Thomas, Jr.: Data on platform. We’ll be working with behind the provider network.

89 00:35:27.100 ⇒ 00:35:37.309 Surfield Thomas, Jr.: Right? Because these people are already approved, so we should be able to just charge cards and, ship orders via the new pharmacy.

90 00:35:37.650 ⇒ 00:35:56.289 Surfield Thomas, Jr.: Right? So that’ll at least be able to, like, get all the BASC people off, and onto the platform for that piece. We might still need to be on BASC for net news, but it’ll be, like, Basque processes them, right? And then after the first month, we take them and put them onto the platform. So it’ll be, like, a weird, like, janky two-step.

91 00:35:56.350 ⇒ 00:35:59.850 Surfield Thomas, Jr.: But the vast majority of their business is the current business.

92 00:35:59.940 ⇒ 00:36:06.540 Surfield Thomas, Jr.: Right? Like, the net new is… we have to figure out how to handle net new, and the net new still is because, like, that flow isn’t done.

93 00:36:06.930 ⇒ 00:36:16.730 Surfield Thomas, Jr.: Like, the intake flow is just not done. Like, he was showing off new stuff that they’re building, Josh is making requests, and it’s just like, that would, like, this is nonsense.

94 00:36:17.010 ⇒ 00:36:19.249 Surfield Thomas, Jr.: It’s just all fucking crazy.

95 00:36:19.760 ⇒ 00:36:23.150 Surfield Thomas, Jr.: to be talking about this right now. It’s about to be the end of November.

96 00:36:23.340 ⇒ 00:36:26.729 Surfield Thomas, Jr.: who was working next week during Thanksgiving? Like, we’re in December now.

97 00:36:27.410 ⇒ 00:36:30.709 Surfield Thomas, Jr.: Right. For December… for end of December cutover.

98 00:36:30.910 ⇒ 00:36:33.740 Surfield Thomas, Jr.: Right? And we’re still talking local shit, like, this isn’t sex.

99 00:36:36.210 ⇒ 00:36:45.839 Surfield Thomas, Jr.: So yeah, the things I want pulled are… because I don’t know where to pull them, I don’t know if you’re going in the back, I don’t know if it’s re-synced to somewhere else, I don’t even know if you guys have the actual credit card information.

100 00:36:47.420 ⇒ 00:36:54.760 Robert Tseng: We can’t… we can’t get the actual credit card information yet. Yeah, I think, that’s…

101 00:36:56.130 ⇒ 00:37:09.859 Robert Tseng: Yeah, it’s not… they don’t manage their own, like, Stripe account. Like, Basque basically has its own Stripe account that it uses for all of its customers, so… but that’s, like, a separate, like, module to kind of work through, I guess.

102 00:37:09.860 ⇒ 00:37:21.629 Surfield Thomas, Jr.: So then I guess, I guess, have they talked about what this new cutover phone’s gonna look like? Are they gonna ask for the re-ish, like, re-put in their cards, or are they gonna actually ask BASC for the card information? Like, I don’t…

103 00:37:22.480 ⇒ 00:37:24.630 Surfield Thomas, Jr.: Like, what is the… I guess, what is the plan here?

104 00:37:25.720 ⇒ 00:37:33.400 Robert Tseng: Yeah, I… I think they might have to re-ask customers to, put in their payment information.

105 00:37:33.400 ⇒ 00:37:34.710 Surfield Thomas, Jr.: Holy fuck.

106 00:37:37.090 ⇒ 00:37:38.270 Robert Tseng: Yeah, so…

107 00:37:38.440 ⇒ 00:37:45.210 Robert Tseng: I think there’s, like, there’s some real… I mean, what I wanna… let me see… let me see if I can just get Josh to come in and do this call.

108 00:37:45.210 ⇒ 00:37:52.409 Surfield Thomas, Jr.: Yes. On top of the… Infrastructure risk, there is real significant business risk.

109 00:37:52.800 ⇒ 00:37:56.159 Surfield Thomas, Jr.: Because a lot of these business things I’m asking, and it, like…

110 00:37:56.270 ⇒ 00:38:00.609 Surfield Thomas, Jr.: they haven’t been ironed out, and it’s just like, that actually… again, I can’t fix that.

111 00:38:00.730 ⇒ 00:38:04.039 Surfield Thomas, Jr.: Right? Like, that’s not for us to fix, I don’t think. Right? But, like.

112 00:38:04.040 ⇒ 00:38:04.610 Robert Tseng: Yeah.

113 00:38:05.450 ⇒ 00:38:11.899 Surfield Thomas, Jr.: That’s a huge problem, right? I’m thinking, like, these are, like, tens of thousands of customers, like, we gotta figure something out here.

114 00:38:15.420 ⇒ 00:38:16.120 Robert Tseng: There are some, like.

115 00:38:16.120 ⇒ 00:38:16.850 Surfield Thomas, Jr.: Having the platform.

116 00:38:16.850 ⇒ 00:38:18.969 Robert Tseng: we can do… I mean, yeah, I guess…

117 00:38:19.680 ⇒ 00:38:20.170 Surfield Thomas, Jr.: Talk to me?

118 00:38:23.080 ⇒ 00:38:30.489 Robert Tseng: I basically have to make some sort of excuse to get their… get, like, Basque to switch, like, their payment provider.

119 00:38:31.130 ⇒ 00:38:34.380 Robert Tseng: For…

120 00:38:34.660 ⇒ 00:38:53.590 Robert Tseng: for them specifically. So, I don’t… I don’t know the exact tech, but, like, Cam… Cameron had, like, suggested that there was some other payment solution that we could try to get… move them onto. I mean, I… I think there’s a lot of… there’s a lot of ifs up here, so, like, we don’t really control any of this, but…

121 00:38:53.590 ⇒ 00:38:58.680 Surfield Thomas, Jr.: Cameron showed off that he has his own payment processor. I’m like, dude, what the fuck are we talking about?

122 00:38:59.090 ⇒ 00:39:18.120 Surfield Thomas, Jr.: Like, he’s like, you could use RemoPay. I was like, I don’t give a fuck about a RemoPay. What are we talking about right now? I don’t even know what you built that on top of. I’m not gonna use some random processor that you have, and then again, you can’t cut over from Stripe to your new processor. So it still doesn’t matter. Are we talking about people, like, really re-entering credit cards?

123 00:39:18.170 ⇒ 00:39:20.550 Surfield Thomas, Jr.: Right? Like, that’s more the question than anything.

124 00:39:23.280 ⇒ 00:39:24.100 Surfield Thomas, Jr.: Okay.

125 00:39:26.220 ⇒ 00:39:28.700 Surfield Thomas, Jr.: I mean… That’s what I’m saying.

126 00:39:28.920 ⇒ 00:39:33.979 Surfield Thomas, Jr.: no matter what we do, between now and December, there’s gonna be a clusterflop.

127 00:39:34.540 ⇒ 00:39:37.520 Surfield Thomas, Jr.: Because there’s a lot of things that have to line up for this to work.

128 00:39:38.360 ⇒ 00:39:42.999 Surfield Thomas, Jr.: And I would actually say, the… the code…

129 00:39:43.140 ⇒ 00:40:01.039 Surfield Thomas, Jr.: is in a good spot. The architecture is confusing as hell, because, like, again, he can’t deploy it. And then the business, all these things we’re talking about right now, are like, yo, what the fuck? Like, like, these would have been the things that people were working on while this guy is missing deadlines. So we have all the answers to this.

130 00:40:01.850 ⇒ 00:40:07.789 Surfield Thomas, Jr.: So there’s a lot of shit that we gotta do. It could get done, but, like, it’s gonna be a lot of… it’s gonna be… it’s gonna be way more than 40 hours a week, I’ll tell you that.

131 00:40:10.770 ⇒ 00:40:14.700 Robert Tseng: Yeah, I mean, I’m not even gonna bill him by hourly. I’m gonna charge him, like.

132 00:40:15.160 ⇒ 00:40:17.270 Robert Tseng: Oh, I don’t know, I’m…

133 00:40:17.270 ⇒ 00:40:19.119 Surfield Thomas, Jr.: Some pro- some project thing.

134 00:40:19.540 ⇒ 00:40:22.200 Robert Tseng: Yeah, I’m charging him some project fee.

135 00:40:22.410 ⇒ 00:40:23.600 Surfield Thomas, Jr.: Yeah, copy.

136 00:40:26.300 ⇒ 00:40:28.070 Surfield Thomas, Jr.: Alright, you wanna bring Josh in?

137 00:40:28.560 ⇒ 00:40:38.169 Robert Tseng: Yeah, I just texted him. He said he’ll need, like, 15 minutes before he come on, but let me just share. So, like, he’d started to put this together, I mean, you were invited to this as well, this,

138 00:40:40.260 ⇒ 00:40:50.549 Robert Tseng: like, it’s just, like, a random, like, hodgepodge of, like, Figma stuff that he put together. But generally, like, this is his timeline, so… I think what we could do is…

139 00:40:50.550 ⇒ 00:40:51.760 Surfield Thomas, Jr.: Let me see the timeline.

140 00:41:01.060 ⇒ 00:41:03.070 Robert Tseng: Yeah, are you on… are you on this link?

141 00:41:03.270 ⇒ 00:41:04.880 Surfield Thomas, Jr.: I’m seeing it, fucking…

142 00:41:04.880 ⇒ 00:41:05.410 Robert Tseng: Okay.

143 00:41:05.730 ⇒ 00:41:06.520 Surfield Thomas, Jr.: So…

144 00:41:06.520 ⇒ 00:41:09.689 Robert Tseng: Yeah, I mean, it might be easier if you kind of just pull it up on your side.

145 00:41:09.690 ⇒ 00:41:13.109 Surfield Thomas, Jr.: I’m seeing it, I’ve seen it. Just give me 2 seconds, I mean, sure.

146 00:41:13.280 ⇒ 00:41:20.370 Surfield Thomas, Jr.: December… Hold on.

147 00:41:21.060 ⇒ 00:41:26.979 Surfield Thomas, Jr.: December… Why is it weird now? It looked a little bit better earlier.

148 00:41:28.300 ⇒ 00:41:34.719 Robert Tseng: Oh, I just, like, zoomed out, just so you could kind of see the full thing, because I don’t know if you’re looking at my screen or you’re looking at your own screen.

149 00:41:34.720 ⇒ 00:41:39.229 Surfield Thomas, Jr.: I’m looking at your screen. Alright, what are the two things in November? Because it’s kind of tiny.

150 00:41:39.840 ⇒ 00:41:41.270 Robert Tseng: Yeah.

151 00:41:42.830 ⇒ 00:41:47.569 Surfield Thomas, Jr.: Stealth tests, transactions, okay. New billing ledger.

152 00:41:48.480 ⇒ 00:41:57.850 Surfield Thomas, Jr.: Prepare, re-authlows… Target cut over… BigQuery data extract? Jesus Christ.

153 00:41:58.380 ⇒ 00:42:00.759 Surfield Thomas, Jr.: Oh, the fuck. Keep going.

154 00:42:01.160 ⇒ 00:42:02.990 Surfield Thomas, Jr.: full treatment data.

155 00:42:05.160 ⇒ 00:42:11.200 Surfield Thomas, Jr.: A HIPAA compliant extraction, nightly exports, Ugh.

156 00:42:11.910 ⇒ 00:42:13.990 Surfield Thomas, Jr.: I think there’s way more stuff in here.

157 00:42:14.420 ⇒ 00:42:21.480 Surfield Thomas, Jr.: Yeah… So he’s really looking for January’s launch?

158 00:42:21.820 ⇒ 00:42:23.560 Surfield Thomas, Jr.: End of January launch?

159 00:42:24.190 ⇒ 00:42:26.390 Robert Tseng: Well, it’s like, this is the…

160 00:42:26.680 ⇒ 00:42:31.449 Robert Tseng: at some point, like, I don’t know, I don’t think there’s a cutover date, but, like…

161 00:42:33.610 ⇒ 00:42:37.349 Robert Tseng: I don’t think he knows either, I think he just, like, made this. Like, I don’t really know.

162 00:42:37.350 ⇒ 00:42:41.380 Surfield Thomas, Jr.: Yeah, I can definitely see that. This is just, like, some shit thrown together.

163 00:42:41.490 ⇒ 00:42:42.860 Surfield Thomas, Jr.: Okay.

164 00:42:43.430 ⇒ 00:42:45.110 Surfield Thomas, Jr.: Whew. Alright.

165 00:42:45.310 ⇒ 00:42:49.060 Surfield Thomas, Jr.: I guess, what happens if they’re not off of BASC at the end of December?

166 00:42:50.720 ⇒ 00:42:54.210 Surfield Thomas, Jr.: I could work back from the… from the pain point.

167 00:42:54.730 ⇒ 00:42:57.509 Robert Tseng: Yeah, I mean, I mean, the risk is that Bass shuts them down.

168 00:43:00.220 ⇒ 00:43:04.359 Surfield Thomas, Jr.: Wait, oh, they’ve already, like… spoken to Bask about not yet.

169 00:43:04.360 ⇒ 00:43:11.179 Robert Tseng: No, no, like, Basque can’t… if Bass catches wind that they’re trying to move off of them, they will shut them down.

170 00:43:12.630 ⇒ 00:43:16.020 Robert Tseng: So that’s why when they do the cutover, it has to be, like.

171 00:43:16.270 ⇒ 00:43:19.739 Robert Tseng: It just… they have to break their contract with Basque, pretty much.

172 00:43:19.740 ⇒ 00:43:22.969 Surfield Thomas, Jr.: Oh, they have a contract… alright, so wait, hold on. What…

173 00:43:23.510 ⇒ 00:43:27.770 Surfield Thomas, Jr.: The contract that they have with BASC, does it end at the end of this year?

174 00:43:28.060 ⇒ 00:43:32.819 Robert Tseng: No, they are planning to break contract with Bass to move off.

175 00:43:33.250 ⇒ 00:43:34.899 Surfield Thomas, Jr.: Oh, shit.

176 00:43:35.180 ⇒ 00:43:41.329 Surfield Thomas, Jr.: Okay, now I know what’s going on. Alright, yeah, that’s what I’m saying. It’s like, I don’t have the context, so, like, I’m trying to figure out, like.

177 00:43:42.830 ⇒ 00:43:44.090 Surfield Thomas, Jr.: Yeah, so basketball…

178 00:43:44.090 ⇒ 00:43:48.510 Robert Tseng: This will not cooperate with us. Everything we’re doing is kind of incognito.

179 00:43:48.820 ⇒ 00:43:56.079 Robert Tseng: As far as, like, pharmacies go, the Beluga integration is the only one that matters for the initial setup.

180 00:43:56.830 ⇒ 00:43:57.640 Robert Tseng: Yep.

181 00:43:57.860 ⇒ 00:44:00.170 Surfield Thomas, Jr.: But Cameron didn’t do that work.

182 00:44:00.730 ⇒ 00:44:04.440 Surfield Thomas, Jr.: So we have the Emerald set up. But we should be able to work with Emerald, no?

183 00:44:07.590 ⇒ 00:44:18.250 Robert Tseng: Beluga has all of our… has all of our customer… has all the customer data, so… I think that’s… that’s why, like, you know, I’m trying to get Josh to, like, rank, like.

184 00:44:18.250 ⇒ 00:44:27.680 Robert Tseng: which pharmacies have to be in the system. Obviously, he’s just gonna list off everything, but I kept grilling him, like, if you can only pick one.

185 00:44:27.850 ⇒ 00:44:37.779 Robert Tseng: Beluga is the one, because it has all the customer data. It doesn’t have… yeah, we just… so that’s why you’re in a Slack channel with those guys, yeah.

186 00:44:38.040 ⇒ 00:44:40.670 Surfield Thomas, Jr.: But wait, I’m not in the Slack channel with the blue guys.

187 00:44:41.480 ⇒ 00:44:44.599 Robert Tseng: You are with one beluga guy.

188 00:44:45.170 ⇒ 00:44:46.219 Surfield Thomas, Jr.: Who’s the beluga guy?

189 00:44:47.940 ⇒ 00:44:48.560 Robert Tseng: this…

190 00:44:48.560 ⇒ 00:44:53.950 Surfield Thomas, Jr.: Because, like, I went up to look up Beluga, and their API docs aren’t public.

191 00:44:54.230 ⇒ 00:45:01.140 Surfield Thomas, Jr.: So I don’t have any context on, like, what that cutover looks like, and then Cameron said he doesn’t want to do Beluga because it’s too complicated.

192 00:45:01.370 ⇒ 00:45:05.340 Surfield Thomas, Jr.: So I would need to know what that looks like, because that would be, like, one of the first things we have to do.

193 00:45:05.450 ⇒ 00:45:06.980 Surfield Thomas, Jr.: Because Cameron didn’t do it.

194 00:45:07.330 ⇒ 00:45:09.909 Surfield Thomas, Jr.: Because, like, he’s still showing a fucking emblem on the screen.

195 00:45:10.520 ⇒ 00:45:14.629 Surfield Thomas, Jr.: Which one? Let me hold on, hold on, let me just take a picture, because I gotta start talking to Institute now.

196 00:45:17.350 ⇒ 00:45:24.820 Robert Tseng: Yeah, I guess when Josh comes on, he’ll kind of run it through, but I’m just trying to give you, like, the through line to how I see it.

197 00:45:25.590 ⇒ 00:45:27.669 Surfield Thomas, Jr.: Alright, cool, yeah, I… for me to think it’s all that…

198 00:45:27.670 ⇒ 00:45:29.820 Robert Tseng: Saying, like, a million different things.

199 00:45:29.820 ⇒ 00:45:36.649 Surfield Thomas, Jr.: I need all the context, because, like, right now, I’m proceeding as my job is to get Cameron to do his fucking job.

200 00:45:37.210 ⇒ 00:45:39.399 Surfield Thomas, Jr.: Right? Yeah, no, at this point, I want…

201 00:45:39.400 ⇒ 00:45:42.190 Robert Tseng: I’d basically be like, Yeah, true, though.

202 00:45:42.950 ⇒ 00:45:51.870 Robert Tseng: hand it over to Surf, we’ll take it from here. Like, Cameron, we may tap here and there if we need to ask questions, if we really get stuck, but, like, I’m not really relying on him.

203 00:45:54.430 ⇒ 00:46:05.550 Robert Tseng: And then… yeah, I guess I’m trying to, like, get down to the few acceptance criteria that we need. Like, what really needs to be ready to go by end of December, or whatever.

204 00:46:05.550 ⇒ 00:46:21.560 Robert Tseng: Then I want to charge them a one-time fee, and it’s like, we will hit these milestones, and the full completion is gonna be, I don’t know, I’m gonna charge them, like, 150 grand, or whatever. And, I’m just putting a number in there, and then we’re gonna just break it down.

205 00:46:22.090 ⇒ 00:46:23.399 Robert Tseng: Price by milestone.

206 00:46:23.990 ⇒ 00:46:28.819 Surfield Thomas, Jr.: I’m gonna have to literally talk to, like, one of my other teams and tell them I’m gonna have to push away.

207 00:46:29.010 ⇒ 00:46:33.430 Surfield Thomas, Jr.: Because, like, it’s gonna be a lot of fucking… like, this is a lot of work for one month.

208 00:46:33.960 ⇒ 00:46:37.890 Surfield Thomas, Jr.: Like, if I thought this was a possibility, I would have told y’all to go tell Cam to fuck himself.

209 00:46:38.040 ⇒ 00:46:39.240 Surfield Thomas, Jr.: A month ago!

210 00:46:40.020 ⇒ 00:46:40.680 Robert Tseng: Yeah.

211 00:46:43.450 ⇒ 00:47:07.809 Robert Tseng: Well, so I guess kind of like, you know, job’s kind of yours to lose at this point. I guess they kind of want… they’re kind of cornered, like, you… I feel like you… we can name our price, and they will pay it. And, like, I’m gonna bill… I’m gonna go high. Like, I’m gonna… I was thinking 200 grand, I might go a little lower, I don’t know, like, I… I just kind of need to understand, like, the complexity of how much… how much work we’re doing in order to price it. But, like, I plan to price it high.

212 00:47:07.810 ⇒ 00:47:08.230 Robert Tseng: Yeah.

213 00:47:08.230 ⇒ 00:47:15.850 Surfield Thomas, Jr.: Alright, cool. Well, I think there’s two things. There’s the total cost of what we’re building, right, and then there’s the…

214 00:47:16.800 ⇒ 00:47:21.989 Surfield Thomas, Jr.: intermediate step of what needs to be done by, December.

215 00:47:22.540 ⇒ 00:47:27.830 Surfield Thomas, Jr.: Right? And… because, like, they can’t get everything by December, it’s just not fucking possible.

216 00:47:28.090 ⇒ 00:47:33.490 Surfield Thomas, Jr.: they can get something. We need to know what the core set of requirements are, Right?

217 00:47:33.590 ⇒ 00:47:38.830 Surfield Thomas, Jr.: for the December launch, and then, like, we can then build out the rest of the long tail.

218 00:47:39.390 ⇒ 00:47:43.480 Surfield Thomas, Jr.: So I’m saying, yeah, your number should be for whatever the whole thing is.

219 00:47:43.770 ⇒ 00:47:50.099 Surfield Thomas, Jr.: Right? And then we’ll get that shit done, but, like, the December thing, I, like, I need to know that yesterday.

220 00:47:50.460 ⇒ 00:48:05.689 Surfield Thomas, Jr.: Because, like, I need to go capacity plan around that, and all the other shit, like, all the other shit, because, like, again, even if we’re just talking, like, spin up the infrastructure, credit card processing, data pullover, all of that.

221 00:48:05.830 ⇒ 00:48:12.199 Surfield Thomas, Jr.: Right? That’s a lot of work just to even do for December, for all, again, all of their patients and making sure this should fucking work.

222 00:48:13.070 ⇒ 00:48:13.660 Robert Tseng: Yeah.

223 00:48:14.940 ⇒ 00:48:23.160 Surfield Thomas, Jr.: And then, now that I’m hearing this, the thing that I was gonna… I was trying to push back, because I was like, fuck it, we could just, like, not worry about intake. We have… we have to have intake.

224 00:48:23.340 ⇒ 00:48:26.649 Surfield Thomas, Jr.: Because it bashes them down, then there’s no net news either.

225 00:48:26.980 ⇒ 00:48:28.540 Surfield Thomas, Jr.: So intake has to be a bit.

226 00:48:30.280 ⇒ 00:48:35.920 Surfield Thomas, Jr.: And it takes probably the thing that’s the most fucked. It’s literally… he didn’t even push the code, he’s still showing it in fucking Locos.

227 00:48:38.100 ⇒ 00:48:46.930 Surfield Thomas, Jr.: And then for net news, there’s no integration into any doctors, so… and Josh said he doesn’t want to use Telescope, but he might just have to use Telescope.

228 00:48:48.220 ⇒ 00:48:51.859 Surfield Thomas, Jr.: He’s never built the portal to get the Dr. Delux people on.

229 00:48:53.080 ⇒ 00:48:56.980 Robert Tseng: Yeah, Dr. Talex, I feel like, can come on later.

230 00:48:57.830 ⇒ 00:49:01.180 Surfield Thomas, Jr.: But what I’m saying is, he would then have to decide to use telescopes.

231 00:49:01.690 ⇒ 00:49:07.089 Surfield Thomas, Jr.: Yeah. And Josh really keeps saying he doesn’t want to use telescopes, but that’s what I’m saying, it’s like, I don’t know, we gotta pick a poison.

232 00:49:08.420 ⇒ 00:49:19.149 Surfield Thomas, Jr.: Because again, even if we build the UI integration for them to come onto the… and see it, who goes and manages that conversation? I don’t know anything about Dr. Dalek.

233 00:49:21.790 ⇒ 00:49:34.149 Robert Tseng: Yeah, so, I mean, that’s why, like, I mean, I was staying away from all these operational details, because, like, I don’t really… that’s not what they pay us for before. I mean, if we were to take this on, and I’m really gonna go into the nitty-gritty of…

234 00:49:34.180 ⇒ 00:49:44.369 Robert Tseng: basically, like, PMing and, being, like, the biz ops person for this, for this project, I will go and, like, gather all those requirements by myself. Like, I’ll go and configure it.

235 00:49:44.370 ⇒ 00:49:56.020 Surfield Thomas, Jr.: But I’m actually saying that’s probably where the most risk is, right? Because, like, I could build you tech to build you tech to process shit, right? Like, sure. But, like, if all of the operations isn’t settled out, you’ll have tech.

236 00:49:56.170 ⇒ 00:49:58.150 Surfield Thomas, Jr.: But no operations, they won’t do anything.

237 00:49:58.290 ⇒ 00:50:02.299 Surfield Thomas, Jr.: Right? So, like, if we’re… if we’re held to the standard of, like, tech deployed.

238 00:50:02.420 ⇒ 00:50:09.929 Surfield Thomas, Jr.: success, alright? But, like, I highly doubt that that’s how they’re gonna look at it, right? So, like, all this business stuff has to be, like.

239 00:50:10.370 ⇒ 00:50:12.390 Surfield Thomas, Jr.: Like, really soup to nuts.

240 00:50:12.730 ⇒ 00:50:19.589 Surfield Thomas, Jr.: And again, there’s a lot of context there that, like, me, you don’t really have, that, like, again, Cameron has.

241 00:50:19.840 ⇒ 00:50:22.380 Surfield Thomas, Jr.: Because he’s, like, built in this arena before.

242 00:50:23.040 ⇒ 00:50:30.099 Surfield Thomas, Jr.: And it, like, sucks, but I was like, we’ll go figure it out, but, like, for us to figure it out, it’s gonna be a lot of hours and, like, a pretty pen…

243 00:50:31.970 ⇒ 00:50:32.620 Robert Tseng: Yeah.

244 00:50:33.250 ⇒ 00:50:35.199 Surfield Thomas, Jr.: Yeah, they got… he was… yeah.

245 00:50:35.700 ⇒ 00:50:38.080 Surfield Thomas, Jr.: I got fucked. Like, it’s just a bad situation.

246 00:50:38.080 ⇒ 00:50:43.980 Robert Tseng: So, like, even just by looking at this, like, I feel like, okay, I don’t know what the hell NMI is, but, like.

247 00:50:44.500 ⇒ 00:50:57.100 Robert Tseng: testing transactions, the billing for, like, this stuff seems all, like… it’s not integration, like, it… we don’t… the business decisions don’t really impact this part, I think. I think this is all just, like, we can… we can go and gather all of that.

248 00:50:57.100 ⇒ 00:51:02.200 Surfield Thomas, Jr.: Yeah, again, running a credit card and sending an API call, sure, yeah, like, I don’t… I’m not worried about that, right?

249 00:51:02.200 ⇒ 00:51:07.670 Robert Tseng: Yeah, so I feel like I have some time to… I can buy some time to… I mean…

250 00:51:08.130 ⇒ 00:51:10.110 Robert Tseng: Beluga by end of year.

251 00:51:10.260 ⇒ 00:51:16.000 Robert Tseng: after that, like, we’ll… like, I don’t… I’m not gonna promise any other pharmacies after… by end of year.

252 00:51:16.000 ⇒ 00:51:16.480 Surfield Thomas, Jr.: Yeah.

253 00:51:16.870 ⇒ 00:51:22.639 Surfield Thomas, Jr.: And if you got… if you’re like, I’m in a chat with a beluga dude, I’m gonna get on a call with him… fuckin’ pronto.

254 00:51:22.760 ⇒ 00:51:25.490 Surfield Thomas, Jr.: And be like, yo, how do I get this shit in here?

255 00:51:25.660 ⇒ 00:51:29.339 Surfield Thomas, Jr.: That’s probably gonna be my first thing, right? Like, how do I get…

256 00:51:29.500 ⇒ 00:51:37.410 Surfield Thomas, Jr.: a little in here, and then how do I… like, can you remap our ID, right? That already has all of our patient shit in it.

257 00:51:37.620 ⇒ 00:51:42.209 Surfield Thomas, Jr.: Right? So I would work, actually, from the backwards in.

258 00:51:42.340 ⇒ 00:51:56.399 Surfield Thomas, Jr.: I would want the beluga shit done, then the credit card stuff done, and then the patient data done. Because Beluga owns the patient stuff and the… and, like, that side. Beluga’s the pharmacy, correct?

259 00:51:56.740 ⇒ 00:51:57.410 Surfield Thomas, Jr.: Am I saying that correctly?

260 00:51:57.410 ⇒ 00:51:58.010 Robert Tseng: Yeah.

261 00:51:58.130 ⇒ 00:51:58.790 Robert Tseng: Yep.

262 00:51:58.790 ⇒ 00:52:00.080 Surfield Thomas, Jr.: Not the provider network?

263 00:52:05.210 ⇒ 00:52:07.099 Surfield Thomas, Jr.: I feel like Baluda is the, .

264 00:52:07.100 ⇒ 00:52:08.470 Robert Tseng: Provider network.

265 00:52:08.990 ⇒ 00:52:10.400 Robert Tseng: It’s not, it’s not the pharmacy.

266 00:52:10.840 ⇒ 00:52:11.469 Surfield Thomas, Jr.: Well, the…

267 00:52:11.590 ⇒ 00:52:17.459 Surfield Thomas, Jr.: Yeah, well then that’s perfect, because then if you… if we do the Beluga integration, we don’t fucking need, Dr. Telex.

268 00:52:18.080 ⇒ 00:52:18.990 Surfield Thomas, Jr.: Or anything else.

269 00:52:18.990 ⇒ 00:52:30.519 Robert Tseng: Yeah, but it… so, another thing is that he… Beluga is just intermediary, like, he… he wants to be on Dr. Talax, ultimately, so… but it’s just that, like… Yeah, but.

270 00:52:30.520 ⇒ 00:52:36.670 Surfield Thomas, Jr.: We could, yeah, we could push that shit into the future, because then we have time to figure it out with them, and then build out all the shit that Cameron didn’t build.

271 00:52:37.090 ⇒ 00:52:40.620 Surfield Thomas, Jr.: Yeah. So we could… alright, so now this is good. Alright, cool. So…

272 00:52:42.050 ⇒ 00:52:47.790 Surfield Thomas, Jr.: Beluga integration actually unlocks net news, so that’s actually good for us.

273 00:52:47.790 ⇒ 00:52:48.310 Robert Tseng: Yep.

274 00:52:48.870 ⇒ 00:52:59.540 Surfield Thomas, Jr.: Credit card information, that’s gonna be tenuous. But we gotta figure that out anyway. Again, if it’s reissuing cards, then fuck it, we could do that, like…

275 00:52:59.840 ⇒ 00:53:06.150 Surfield Thomas, Jr.: So again, that’s a business operational thing. Then pharmacy. Who’s the current pharmacy now?

276 00:53:10.420 ⇒ 00:53:11.180 Surfield Thomas, Jr.: Hello?

277 00:53:12.180 ⇒ 00:53:17.619 Robert Tseng: Yeah, I’m here. I wonder if that’s NMI, like, I… I don’t, I don’t know, like, NMI… Got it.

278 00:53:19.550 ⇒ 00:53:23.300 Surfield Thomas, Jr.: Well, I don’t think he cares if the pharmacy changes that much.

279 00:53:27.990 ⇒ 00:53:32.369 Robert Tseng: Yeah, I mean, there’s a list of pharmacies that they have,

280 00:53:32.950 ⇒ 00:53:51.989 Robert Tseng: I mean, my team is currently working on, like, the new pharmacy they just stood up in Arizona, but that’s not really, like, where most of their capacity is. So, it… you know, there’s… there’s a… I mean, does it matter, like, which pharmacy? I mean, I… I… once he’s here, he could tell you what… what it is. I don’t… I just don’t know off the top of my head.

281 00:53:52.170 ⇒ 00:54:03.770 Surfield Thomas, Jr.: I’m assuming whatever pharmacy that they currently have sending orders out already has the data on that person, so it’s like, could we do… like, I’m thinking of it as, like, if we could…

282 00:54:04.470 ⇒ 00:54:11.109 Surfield Thomas, Jr.: Change the platform internals, but cut over to the same linkages, everything happens faster.

283 00:54:12.310 ⇒ 00:54:13.210 Surfield Thomas, Jr.: Right.

284 00:54:13.620 ⇒ 00:54:16.490 Robert Tseng: Yeah. Because now I’m just linking his platform to the old shit.

285 00:54:16.490 ⇒ 00:54:24.610 Surfield Thomas, Jr.: Right, so it’s kind of like scooping, like, talking to the people that Bass kind of connects us to, and, like, doing it inside, and then just connecting it to our own platform.

286 00:54:24.730 ⇒ 00:54:37.180 Surfield Thomas, Jr.: that’ll probably be the easiest than anyone having to change anything over. The only people we’re gonna have a problem with is, again, Stripe’s not gonna do that, but that’s gonna be whatever we decide to do there. But I feel like the Luga will allow the cutover.

287 00:54:37.180 ⇒ 00:54:46.520 Surfield Thomas, Jr.: And then whoever the pharmacy is, they’ll allow the cutover, because if we decide to change, they lose all that business, and they don’t want to lose all that business.

288 00:54:50.920 ⇒ 00:54:51.550 Robert Tseng: Yeah.

289 00:54:53.080 ⇒ 00:54:55.649 Surfield Thomas, Jr.: Alright, okay, so… hmm.

290 00:54:55.970 ⇒ 00:55:02.350 Surfield Thomas, Jr.: It could be interesting. It’s gonna be very, very, very, very interesting.

291 00:55:03.800 ⇒ 00:55:10.890 Surfield Thomas, Jr.: Alright, gotta figure out these cutovers, and then I gotta figure out deploying the application. Those are gonna be the things that take the most.

292 00:55:11.340 ⇒ 00:55:16.519 Surfield Thomas, Jr.: Right now, up front, once that happens, then a bunch of net new things.

293 00:55:16.720 ⇒ 00:55:17.740 Surfield Thomas, Jr.: Okay, cool.

294 00:55:18.730 ⇒ 00:55:21.489 Surfield Thomas, Jr.: Do you have any questions here? I’m ready to kind of talk to Josh.

295 00:55:22.440 ⇒ 00:55:30.420 Robert Tseng: Yeah, I think, so… I guess… Oh my gosh, this is…

296 00:55:31.860 ⇒ 00:55:38.640 Robert Tseng: Yeah, I mean, you have access to this Figma, I think it’s shared with you. I don’t know if you want to come into it at some point.

297 00:55:38.640 ⇒ 00:55:39.380 Surfield Thomas, Jr.: I will…

298 00:55:41.170 ⇒ 00:55:41.610 Robert Tseng: Bye.

299 00:55:41.610 ⇒ 00:55:42.640 Surfield Thomas, Jr.: That’s excellent.

300 00:55:43.010 ⇒ 00:55:43.889 Surfield Thomas, Jr.: Oh, God.

301 00:55:43.890 ⇒ 00:55:47.199 Robert Tseng: Yeah, I mean, it… there’s not much going on here, but…

302 00:55:47.200 ⇒ 00:55:47.730 Surfield Thomas, Jr.: Yeah.

303 00:55:47.940 ⇒ 00:55:58.179 Surfield Thomas, Jr.: Well, I just need as much context as fucking possible, because, like, right now, like, we have a plan, but our plans are based on what we know, and I feel like there’s a lot of ifs.

304 00:55:58.230 ⇒ 00:56:08.669 Surfield Thomas, Jr.: And, like, a lot of, like, I don’t like telescope, but it might be, like, you might have to fucking get telescope, right? So, like, I want to be very crystal clear around what we get for December.

305 00:56:08.910 ⇒ 00:56:16.669 Surfield Thomas, Jr.: Because then I gotta go action on that. And I don’t, like, again, I even said it with the stuff with Cameron, I feel like, as like… I feel like I’m wasting people’s money.

306 00:56:16.890 ⇒ 00:56:21.120 Surfield Thomas, Jr.: Because, like, he has me look at code, and then he rewrites the entire thing again.

307 00:56:21.310 ⇒ 00:56:27.229 Surfield Thomas, Jr.: I was like, well, I’ll go look at it again, but, like, this is just, like, why are we even.

308 00:56:27.230 ⇒ 00:56:45.870 Robert Tseng: Yeah, that’s why I’m, like, I’m not really believing that we can work with him and, like, rely on him to make the changes. Like, I want him to just hand it off to you, and then… yes, you’re kind of, like, starting a few steps behind, because you don’t have, like, the context of building in this space, but…

309 00:56:45.870 ⇒ 00:56:46.340 Surfield Thomas, Jr.: Yep.

310 00:56:46.340 ⇒ 00:56:50.660 Robert Tseng: I mean, I just feel like, realistically… I mean… for…

311 00:56:50.790 ⇒ 00:57:05.400 Robert Tseng: Like, yeah, there’s a lot of noise that is talked about, but what I’ve boiled it down to is, by end of December, we need to be able to move off 70%, 60-70% of their customers, we need to switch the payments, and then…

312 00:57:06.150 ⇒ 00:57:19.530 Robert Tseng: And, be able to get Beluga Health, or, like, be able to integrate with Beluga. Like, I feel like if we do those three things by end of December, we’re fine. Like, even if… even if BASC ends up cutting… cutting them off, I mean, yes, like, that would…

313 00:57:19.540 ⇒ 00:57:26.780 Robert Tseng: that would… I mean, there would be material consequences for that, but, like, I don’t know, I don’t know, I’m just… I…

314 00:57:27.330 ⇒ 00:57:31.170 Robert Tseng: I mean, we’re… when I run our data team, like, I’m…

315 00:57:31.920 ⇒ 00:57:47.289 Robert Tseng: we don’t get everything done in the first phase, like, it just, like, we have to just phase it out, and so I’m trying to bring this, like, PM perspective that, like, we’re not gonna get everything under the sun. By end of December, we just need to get these three things, and we work backwards from there. Like, it’s all… that’s all I’m trying to do.

316 00:57:47.800 ⇒ 00:57:54.509 Surfield Thomas, Jr.: And I agree with you, that’s exactly what I want. I want the clear list of items that we’re gonna do, so it can’t be like.

317 00:57:54.630 ⇒ 00:58:11.770 Surfield Thomas, Jr.: we need a pharmacy. Tell me exactly which pharmacy, right? Tell me exactly which provider network. Tell me exactly what we’re doing about credit cards, right? And then, like, those become hard set in stones, and those are the things. And we won’t be able to switch them. Because as soon as we switch them, the deadline’s fucked.

318 00:58:12.360 ⇒ 00:58:12.930 Robert Tseng: Yeah.

319 00:58:16.790 ⇒ 00:58:18.240 Surfield Thomas, Jr.: Alright, cool. Yeah, we’re on the same page.

320 00:58:18.960 ⇒ 00:58:19.920 Robert Tseng: Okay, great.

321 00:58:19.920 ⇒ 00:58:22.149 Surfield Thomas, Jr.: Like, I could… I could get it, I could get…

322 00:58:22.260 ⇒ 00:58:34.969 Surfield Thomas, Jr.: Again, we still don’t know exactly what it is, but I can get it done, but we just need to make sure that, like, we are on the same page as them, and the definition of what done looks like is very clear. I could do it in months, but again, it’s gonna be…

323 00:58:35.520 ⇒ 00:58:39.550 Surfield Thomas, Jr.: It’s gonna be a lot of time. I’m not like, I can’t… I can’t shoot you. I can’t shoot you, bro.

324 00:58:39.550 ⇒ 00:58:44.120 Robert Tseng: Yeah, it’s gonna be a lot of time, and I wanna make sure that we’re paid… we’re paid a lot for it, so, like.

325 00:58:44.120 ⇒ 00:58:44.760 Surfield Thomas, Jr.: Yeah, that’s…

326 00:58:44.760 ⇒ 00:58:49.060 Robert Tseng: That’s the only reason why I would be interested in taking it on, otherwise, like, I’m like, yeah.

327 00:58:49.620 ⇒ 00:58:50.290 Surfield Thomas, Jr.: Fair enough.

328 00:58:53.200 ⇒ 00:58:55.030 Surfield Thomas, Jr.: Alright, cool. Sweet.

329 00:58:55.840 ⇒ 00:58:56.770 Surfield Thomas, Jr.: No problem.

330 00:58:57.390 ⇒ 00:59:01.869 Robert Tseng: I see, like, Cameron just poking around in this, and I’m like, well, I don’t know what the hell he’s doing.

331 00:59:02.040 ⇒ 00:59:16.489 Robert Tseng: Yeah, I mean, it sucks because, you know, I want to give you more answers, I just can’t get everyone in the same room and just to speak honestly, like, people just keep, like, saying random shit all the time, so it’s just like, I don’t know what… it’s nothing I… like, I’m trying to be…

332 00:59:16.520 ⇒ 00:59:29.339 Robert Tseng: like, I’m trying to give you what… yeah, I’m… I just give you what I know, and, like, I don’t know, I guess that… you just… I mean, there… there… there’s… that’s the risk that you have to… that you’re working with, which is why…

333 00:59:29.690 ⇒ 00:59:38.019 Robert Tseng: like, yeah, I need you to feel like it’s worth it for you, your time, and, like, the price has to be… that price has to be right. So, yeah.

334 00:59:38.670 ⇒ 00:59:43.600 Robert Tseng: Like, I’m telling you, I’m gonna charge them somewhere between $100to$200K, and, like.

335 00:59:43.960 ⇒ 00:59:50.319 Robert Tseng: I still can’t really quantify it yet, because I don’t know if we settled on…

336 00:59:50.770 ⇒ 00:59:58.189 Robert Tseng: if those are the three criteria that we discussed, like, is that enough for December? If it is, then yeah, like, I think that’s… that’s what it is.

337 00:59:58.190 ⇒ 01:00:10.169 Surfield Thomas, Jr.: And again, that’s what we need. We need now the Eden team, because this is a Josh-Dan decision on, like, what that should look like, what the definition of done is, so that we can properly scope it, and then give a proper price to it.

338 01:00:10.960 ⇒ 01:00:11.530 Robert Tseng: Yeah.

339 01:00:11.950 ⇒ 01:00:12.530 Surfield Thomas, Jr.: Right?

340 01:00:12.970 ⇒ 01:00:32.759 Surfield Thomas, Jr.: So yeah, again, I’m in agreement with you, and I agree with where you’re pricing it at, because I already was thinking pricing in my head, but again, I’m also like, I don’t really… all I know is I’m going to be working, like, 50, 60 hours a week on whatever the fuck it is, because I know they’re unrealistic as fuck. I just need to figure out how unrealistic…

341 01:00:32.760 ⇒ 01:00:41.579 Surfield Thomas, Jr.: talking for December. I’m not worried about anything post-December, because then, like, we can actually roadmap that shit. It’s…

342 01:00:41.620 ⇒ 01:00:47.569 Surfield Thomas, Jr.: again, like, people always bring me in for, like, catastrophe, like, recovery, right? And, like…

343 01:00:48.080 ⇒ 01:00:59.920 Surfield Thomas, Jr.: I feel like in the current stage, and again, they might also not be telling Cameron this, right, like, I feel like we’re moseying along on the development side as if shit not getting cut off in December.

344 01:01:00.060 ⇒ 01:01:16.629 Surfield Thomas, Jr.: And I’m just like, what the fuck is going on, right? Like, isn’t it… like, it seems to me like if we miss this, like, in the calls and my… it seems to me like if we miss the December thing, life just goes on. But then I’m hearing from you, no, it’s like existential crisis, and I’m just like…

345 01:01:17.240 ⇒ 01:01:20.359 Surfield Thomas, Jr.: Well, which one is it? Right?

346 01:01:20.360 ⇒ 01:01:25.670 Robert Tseng: Yeah, I mean, it’s not guaranteed that all the lights come off, but it can. Like, I think that’s…

347 01:01:25.670 ⇒ 01:01:40.389 Robert Tseng: there, Josh is reacting to what he’s seeing other… other customers. Basque has… there’s a mass… mass exodus off of Basque right now. One of his buddies that’s running a similar business, a bit obviously smaller, on Bask.

348 01:01:40.460 ⇒ 01:01:42.630 Robert Tseng: They…

349 01:01:42.770 ⇒ 01:01:50.150 Robert Tseng: Basque caught wind that they suddenly moved 30% of their volume off of BASC, and then they just shut them down.

350 01:01:50.340 ⇒ 01:02:00.490 Robert Tseng: So, like, that… they don’t have much leverage, like, they were trying to phase out their getting off of Basque, and so…

351 01:02:00.630 ⇒ 01:02:09.359 Robert Tseng: That didn’t work out well for his… for his… for his buddy, and that’s why he’s freaking out, because he’s like, if we’re not ready to move off most of our business.

352 01:02:09.450 ⇒ 01:02:21.850 Robert Tseng: all at once, then if Bass shuts us down, and we’re just… and we don’t have a new system that’s ready to go for a month or two months, the business is just dead in the water for a couple months, and that’s hard to recover from.

353 01:02:22.110 ⇒ 01:02:26.559 Surfield Thomas, Jr.: Yeah, it’s hard to dark up around fuck, man, like, there’s… Yeah, it’s crazy.

354 01:02:26.560 ⇒ 01:02:26.990 Robert Tseng: Yeah.

355 01:02:26.990 ⇒ 01:02:32.890 Surfield Thomas, Jr.: Yeah, those bass dudes are some young dudes, too. They out here shutting people down and stuff. It’s gangster.

356 01:02:33.610 ⇒ 01:02:34.710 Robert Tseng: Yeah, I mean…

357 01:02:34.710 ⇒ 01:02:36.580 Surfield Thomas, Jr.: 120-year-old kids.

358 01:02:36.580 ⇒ 01:02:42.880 Robert Tseng: I visited the Bass guys in New York. I kinda… I get their spiel. I mean, they’re…

359 01:02:43.280 ⇒ 01:02:47.630 Robert Tseng: I think they’re kind of foolish to think that, like, they can, like…

360 01:02:47.740 ⇒ 01:03:04.360 Robert Tseng: they… they’ve always had too much power over their customers, and the tech’s not keeping up with the need, so… I mean, I frankly think they’re gonna get into a lot of legal trouble eventually, and this is not… it’s all… it’s all gonna blow up at some point.

361 01:03:05.090 ⇒ 01:03:05.640 Surfield Thomas, Jr.: Boop?

362 01:03:06.410 ⇒ 01:03:09.909 Surfield Thomas, Jr.: Yeah. Alright. Yeah, we’ll get this shit done. Damn.

363 01:03:10.390 ⇒ 01:03:18.520 Surfield Thomas, Jr.: I’m always… I’m always, I’ve been… I’ve been named this before, they’ve called me a chaos engineer before. I’m always running towards the fires.

364 01:03:18.750 ⇒ 01:03:20.690 Surfield Thomas, Jr.: So fuck it.

365 01:03:21.470 ⇒ 01:03:29.889 Surfield Thomas, Jr.: Let’s do that shit, let’s do some more of that shit. Alright, cool. Do we know if Josh is gonna be able to make it, or we wanna schedule something.

366 01:03:29.890 ⇒ 01:03:39.750 Robert Tseng: Well, I didn’t… I mean, I just texted him, and… oh, man. Okay, you said, shoot me the link, alright. Yeah, if you could stay on for just a few more minutes.

367 01:03:39.750 ⇒ 01:03:40.360 Surfield Thomas, Jr.: I’m hanging out.

368 01:03:40.360 ⇒ 01:03:41.180 Robert Tseng: comes on.

369 01:03:41.690 ⇒ 01:03:56.119 Surfield Thomas, Jr.: I mean, this shit is like, if we’re trying to do this shit, it’s double the existential crisis, right? It’s like, we need to cut off Cameron and get work done before Bass cuts us off, so there’s a lot of cutting off, so we gotta do this shit now.

370 01:03:56.310 ⇒ 01:03:58.629 Surfield Thomas, Jr.: Today is the day.

371 01:04:00.850 ⇒ 01:04:01.500 Surfield Thomas, Jr.: Hmm.

372 01:04:01.500 ⇒ 01:04:05.180 Robert Tseng: Okay, I just shot him over the link.

373 01:04:07.780 ⇒ 01:04:12.470 Robert Tseng: We could hop on for, like, For, like, 15…

374 01:04:13.530 ⇒ 01:04:17.600 Robert Tseng: That would be fine. Just need to shoot straight.

375 01:04:18.240 ⇒ 01:04:19.859 Robert Tseng: So many questions.

376 01:04:33.470 ⇒ 01:04:50.349 Robert Tseng: Okay, I mean, otherwise, like, you know, your obligation is pretty much done. Like, you know, I know you… we were only kind of billing for, like, a month with them, so either way, like, I don’t want you to start or, like, continue on your work unless they give us a new… give us a new contract, on this… on this work, so…

377 01:04:50.350 ⇒ 01:04:51.080 Surfield Thomas, Jr.: careful.

378 01:04:51.760 ⇒ 01:04:52.280 Robert Tseng: Yeah.

379 01:04:56.110 ⇒ 01:04:57.620 Surfield Thomas, Jr.: Yeah, good. I get it.

380 01:05:12.270 ⇒ 01:05:13.070 Josh: Yo!

381 01:05:14.640 ⇒ 01:05:15.080 Robert Tseng: Hey!

382 01:05:15.080 ⇒ 01:05:16.810 Surfield Thomas, Jr.: Yo, Josh, what’s up, buddy?

383 01:05:18.230 ⇒ 01:05:19.780 Josh: What’s going on?

384 01:05:21.490 ⇒ 01:05:22.479 Surfield Thomas, Jr.: Nothing.

385 01:05:22.480 ⇒ 01:05:29.460 Robert Tseng: I was catching Surf Up on our chat yesterday, and yeah, we’re just kind of…

386 01:05:30.220 ⇒ 01:05:40.109 Robert Tseng: disaster planning, I guess. So, like, I think this is kind of a… we have a couple questions that we want to just try to iron out with you and, make sure that, like.

387 01:05:40.560 ⇒ 01:05:57.260 Robert Tseng: you know, we actually know what we need to deliver by end of December, because I want to be able to put, like, a realistic, this is what we can do in front of you. Like, I still feel like, you know, the past couple days has just been hearing a lot of…

388 01:05:58.090 ⇒ 01:06:02.780 Robert Tseng: I mean, things are still, like, seem like they’re in flux, and, like, we’re, we’re, like.

389 01:06:04.990 ⇒ 01:06:05.350 Josh: Yeah.

390 01:06:05.350 ⇒ 01:06:09.749 Robert Tseng: Yeah, I think, I think we just, we just… we need some clarity in order to start running, so…

391 01:06:12.070 ⇒ 01:06:12.400 Surfield Thomas, Jr.: Yeah.

392 01:06:13.370 ⇒ 01:06:18.129 Surfield Thomas, Jr.: I guess to add some color to that, I guess, I feel like there’s…

393 01:06:18.270 ⇒ 01:06:31.170 Surfield Thomas, Jr.: a slight disconnect, right? Where, like, I’m hearing from this time, and again, I’m working with this team, Eden and Brianford, and I feel like it’s more existential crisis of this not happening.

394 01:06:31.490 ⇒ 01:06:36.609 Surfield Thomas, Jr.: Right? Where it’s like, we need to be off of Basque, right? And, like, here’s a hard game.

395 01:06:37.150 ⇒ 01:06:42.090 Surfield Thomas, Jr.: But then, when we’re in the development side of it.

396 01:06:42.590 ⇒ 01:06:53.930 Surfield Thomas, Jr.: We’re, like, moseying along, kinda. Things are still in local holes, we’re kinda, like, still building pieces out, I’m still working on this, and I’m just like…

397 01:06:54.170 ⇒ 01:07:04.590 Surfield Thomas, Jr.: well, do we need to be off? Because, like, even in my head, like, when I was saying the stuff I was saying yesterday, Jock, I’m kind of like, alright, well, maybe we can get parts of it on, but leave other parts of it on Basked?

398 01:07:04.750 ⇒ 01:07:08.960 Surfield Thomas, Jr.: Right? Because it just seems like there’s some sort of disconnect, so I want to make sure that, like.

399 01:07:09.160 ⇒ 01:07:12.669 Surfield Thomas, Jr.: At least everyone in this group is very, very clear, like.

400 01:07:12.900 ⇒ 01:07:28.829 Surfield Thomas, Jr.: we do very much need to be off-basque by, let’s call it December 31st, like, off. Is that… is that negotiable? Is that non-negotiable? I guess let’s start there, and then let’s talk about whatever you say from that perspective, what that looks like.

401 01:07:29.610 ⇒ 01:07:34.210 Josh: Got it. Hold on one second, I don’t know why I showed my computer and there’s, like, some random…

402 01:07:34.590 ⇒ 01:07:38.569 Josh: Music playing, transfigure it.

403 01:07:39.500 ⇒ 01:07:40.150 Robert Tseng: Okay.

404 01:07:40.450 ⇒ 01:07:41.260 Robert Tseng: Alright.

405 01:08:45.420 ⇒ 01:08:47.609 Josh: Okay, sorry for leaving it out.

406 01:08:47.979 ⇒ 01:08:51.359 Josh: So my Figma, like, playing music, it was super weird.

407 01:08:53.469 ⇒ 01:09:04.679 Josh: Okay, so I think I heard most of what you’re saying. You’re saying, basically, hey, like, what does December need to look like?

408 01:09:05.160 ⇒ 01:09:05.740 Robert Tseng: Yeah.

409 01:09:06.680 ⇒ 01:09:16.450 Josh: And what I’m saying is, like, okay, we have beluga up, we have the ability to place orders for all of our drugs.

410 01:09:16.569 ⇒ 01:09:33.840 Josh: We have a basic patient portal. We’re, like, able to execute on things that we’re doing today at a very, like, rudimentary level. Even if things aren’t quite as good, or there’s some things that are better, or other things that are not quite as good, just that we can just continue to operate the business.

411 01:09:34.439 ⇒ 01:09:51.560 Josh: So, like, all of our pharmacies are online. All of our, you know, customers are ported over. We have the ability for them to log in. We don’t lose all the credit cards, like, you know, just, like, really, like, you know, business-critical things. That’s literally it.

412 01:09:53.979 ⇒ 01:10:01.749 Robert Tseng: Okay, even, like, the business-critical stuff, I think we just need to, like, spell it out. I think when we were talking, I mean, having Beluga up, that network.

413 01:10:01.749 ⇒ 01:10:22.659 Robert Tseng: we were… I was, you know, the question was, like, well, how many pharmacies need to really be live? And, like, real… you know, if we can’t get 100% of the customers because there are some edge cases, you know, you floated that number 60-70% before, like, is that enough for December? Like, I think those are the types of, like, we… we want to try to get as specific as possible on the acceptance criteria.

414 01:10:22.659 ⇒ 01:10:23.219 Robert Tseng: Summary.

415 01:10:23.220 ⇒ 01:10:28.119 Josh: I could also say, like, hey, like, you know, like, yeah, I would prefer to be able to say, like.

416 01:10:28.330 ⇒ 01:10:35.750 Josh: we have… like, if we… it’s really about the pharmacies. If the pharmacies are done, then the drugs piece can be done very easily.

417 01:10:35.920 ⇒ 01:10:37.450 Josh: It just comes down to that.

418 01:10:37.550 ⇒ 01:10:43.530 Josh: So it’s, like, just about prioritizing the speed of customers, I mean, of pharmacies.

419 01:10:45.440 ⇒ 01:10:46.280 Josh: To me.

420 01:10:46.710 ⇒ 01:10:52.860 Surfield Thomas, Jr.: Alright, quick question here. When you say pharmacies, and we’re saying beluga, are we saying Beluga as the pharmacy, is that correct?

421 01:10:53.380 ⇒ 01:10:54.160 Josh: No.

422 01:10:54.370 ⇒ 01:10:56.230 Surfield Thomas, Jr.: Yeah, because the Ruger’s a provider network.

423 01:10:56.490 ⇒ 01:10:58.519 Josh: Beluga is the Doctor Network.

424 01:10:58.520 ⇒ 01:10:58.940 Surfield Thomas, Jr.: Okay.

425 01:10:58.940 ⇒ 01:10:59.820 Robert Tseng: Farmers.

426 01:10:59.820 ⇒ 01:11:01.390 Josh: We have, like, we have, like.

427 01:11:01.630 ⇒ 01:11:15.229 Josh: 8 to 10 pharmacies, I think, that we’re using at any given moment. Because, like, some of them do, like, you know, like, they’ll do, like, one of them does methylene blue, and some of them do, like, non-sterile drugs, and, like, Precision does…

428 01:11:15.230 ⇒ 01:11:28.929 Josh: you know, a combo, like, they do, like, NAD, they do everything for us but GLPs, and we have some companies, some pharmacies that just do GLPs. So it’s like, you know, it’s a really… it’s a key mix to make sure that we can have business continuity.

429 01:11:30.300 ⇒ 01:11:30.770 Robert Tseng: Yeah.

430 01:11:31.090 ⇒ 01:11:35.279 Robert Tseng: 8 integrations with pharmacies, plus the integration with the provider network.

431 01:11:35.940 ⇒ 01:11:40.279 Robert Tseng: And then we have to, like, basically get the new billing system up and running.

432 01:11:40.440 ⇒ 01:11:42.790 Robert Tseng: And then, like, I guess…

433 01:11:42.790 ⇒ 01:11:43.180 Josh: So…

434 01:11:43.180 ⇒ 01:11:43.570 Robert Tseng: Yeah.

435 01:11:43.880 ⇒ 01:11:50.860 Josh: Actually, interesting, right, the billing system, so, like, what I have to do, like, that’s one of the things I have to own, so, like, if you go to the Figma, you’ll see.

436 01:11:50.860 ⇒ 01:11:52.160 Robert Tseng: Yeah, yeah, we’re on the Figma.

437 01:11:52.550 ⇒ 01:11:55.060 Robert Tseng: So, yeah, I’ll just, I’ll just share a screen share.

438 01:11:55.060 ⇒ 01:12:08.069 Josh: Yeah, cool. So, like, if you go to the Figma, and then you go to the team structure thing, so, like, that migration cutover stuff, like, that… between that and the billing ledger systems, like, payments.

439 01:12:08.290 ⇒ 01:12:23.350 Josh: I have to be involved with that, because basically I have to… we, at one point in the past, have actually had our own NMI gateway running on BASC, and then we, like, own the credit card payments. But then, like, we got a better rate through…

440 01:12:23.400 ⇒ 01:12:41.220 Josh: the PayPal, or not PayPal, fucking Stripe, through that. And so we’re like, oh yeah, we’ll just go back on Stripe, it’s fine. So we went back on Stripe, and now we actually don’t own the customer data, which is the problem. If we had our own gateway, and we just… and I just tell Zach, yeah, I just want to go back to NMI, I like having that piece, then that solves that problem.

441 01:12:41.560 ⇒ 01:12:51.699 Josh: You see what I’m saying? Like, I just have to get us back on NMI and bask. Because, like, if we do that, then guess what? I’ll pay a little bit more money, but I will have control of the customers again.

442 01:12:51.980 ⇒ 01:13:04.870 Surfield Thomas, Jr.: So, like, Robert, that was the key part that we were missing. So, I guess the plan there would be you tell the BAS team, put you back on MRI, which then gives you the credit card data, and then we can just port that over to the new system.

443 01:13:05.520 ⇒ 01:13:08.370 Josh: Exactly. We just run out of mine to start.

444 01:13:09.000 ⇒ 01:13:15.450 Surfield Thomas, Jr.: Or, okay, perfect. See, alright, cool. So now there’s more clarity there, because I’m just like, what happens in these scenarios? Alright, keep going.

445 01:13:16.370 ⇒ 01:13:32.100 Josh: And so, yeah, so, like, that’s, like, a big piece for me, so, like, I gotta get… get… ask, and, like, so I’m working with Jonah, I’m like, hey, what’s a good excuse to get an MMI? And so, like, once I get that piece done, then we’re great. Then we’re like, oh, hey, then we, like, own the gateway, we own the processor.

446 01:13:32.100 ⇒ 01:13:40.669 Josh: We, like, literally just port that into the backend of Remo, and then, like, that’s just the functioning credit card thing, so then, like, that piece is good.

447 01:13:40.780 ⇒ 01:13:43.129 Josh: Then we also just need to make sure that, like.

448 01:13:43.420 ⇒ 01:13:56.499 Josh: you know, when we do the day… the D-Day cutover, when we do the D-Day cutover, we have, like, a single sign-on process, like, a magical process set up.

449 01:14:02.650 ⇒ 01:14:06.189 Surfield Thomas, Jr.: Alright, got it. So, let me just make sure I recap that. So…

450 01:14:06.560 ⇒ 01:14:07.249 Josh: Sorry, my camera…

451 01:14:07.250 ⇒ 01:14:09.199 Surfield Thomas, Jr.: Hello, can you guys hear me?

452 01:14:09.430 ⇒ 01:14:09.790 Josh: Yes.

453 01:14:09.790 ⇒ 01:14:10.650 Robert Tseng: Yeah, yeah, we can hear you, sorry.

454 01:14:10.650 ⇒ 01:14:14.629 Surfield Thomas, Jr.: Alright, move over to MMI, that’s one piece.

455 01:14:14.950 ⇒ 01:14:33.549 Surfield Thomas, Jr.: on… up on board, which we actually do have the functionality already in Remo to add as many pharmacies as we want, so put in the 8 pharmacies that we work with, okay, cool. Then, from the provider network side, connect with Veluga, is that correct?

456 01:14:35.770 ⇒ 01:14:43.089 Josh: Correct. We’ll have… and then, like, the reason why we want Beluga is because I think that also they can give you all the patient data that you’re gonna need.

457 01:14:43.280 ⇒ 01:14:44.360 Surfield Thomas, Jr.: Gotcha.

458 01:14:44.360 ⇒ 01:14:50.520 Josh: check-ins, like, they have all the data from forever on all of our patients.

459 01:14:50.910 ⇒ 01:14:56.739 Josh: It’s like they… because they’re the ones that are checking all the check-ins. They’re the ones checking all the intakes. They have to have the data.

460 01:14:57.210 ⇒ 01:15:02.300 Surfield Thomas, Jr.: Got it. So, so, right now, it’s… Beluga…

461 01:15:02.680 ⇒ 01:15:10.890 Surfield Thomas, Jr.: through BASC, but we have a direct connection with Beluga already, so ideally, we should be able to port that over.

462 01:15:12.020 ⇒ 01:15:15.529 Josh: Exactly, and he already said that he’ll give us the data. He already agreed to it.

463 01:15:15.530 ⇒ 01:15:27.510 Surfield Thomas, Jr.: All right, cool, perfect. So then that’s fine. The large body of work there is actually figuring out what that integration looks like, because that isn’t actually done in the code level,

464 01:15:27.700 ⇒ 01:15:29.189 Surfield Thomas, Jr.: In current remote.

465 01:15:29.570 ⇒ 01:15:33.270 Josh: And their software kind of sucks.

466 01:15:33.270 ⇒ 01:15:34.140 Surfield Thomas, Jr.: Mugeth?

467 01:15:34.140 ⇒ 01:15:35.810 Josh: We’ll just stuff our socks in.

468 01:15:36.680 ⇒ 01:15:37.490 Surfield Thomas, Jr.: I mean…

469 01:15:37.730 ⇒ 01:15:42.189 Surfield Thomas, Jr.: We’re gonna have to… I mean, if we want to use them, and we want the data, we’re gonna have to figure that shit out.

470 01:15:42.190 ⇒ 01:15:48.759 Josh: That’s the thing, so, like, so, like, that’s, like, the short term, because I’m only using them so we can do this part of the plan.

471 01:15:49.020 ⇒ 01:16:00.390 Josh: Right? Like, that’s it. Like, I honestly, like, I’d rather be using these Telex guys, because the Telex guys are gonna be, like, using the Remo platform, like, in the platform. Like, it’ll all be, like, native.

472 01:16:00.740 ⇒ 01:16:09.299 Surfield Thomas, Jr.: Yeah, but I guess the issue there is that shit’s also not ready, right? But, like, I would say harder to get that ready

473 01:16:09.480 ⇒ 01:16:19.459 Surfield Thomas, Jr.: For December, because there’s double-sided risk. There’s code that needs to be written, infrastructure that needs to be stood up, and operations that needs to be handled.

474 01:16:19.960 ⇒ 01:16:30.400 Josh: Yeah. It’s like the same way that he’s talking about, like, oh, I have to do an API to Perplexity, or whatever, you know, Perplexity, or whatever it is, like a telescope. It’s like he has to do an API to Bat, I mean, to Beluga.

475 01:16:31.120 ⇒ 01:16:31.740 Surfield Thomas, Jr.: Yep.

476 01:16:33.120 ⇒ 01:16:38.850 Josh: And then, the only other big piece is that we have to have our Zendesk, like, integration done.

477 01:16:40.740 ⇒ 01:16:46.260 Surfield Thomas, Jr.: Mmm… Just for, like, people asking questions and stuff?

478 01:16:46.580 ⇒ 01:16:49.669 Josh: Yeah, that’s how I miss your concert today.

479 01:16:49.670 ⇒ 01:16:53.690 Surfield Thomas, Jr.: Yeah, that Zendesk integration is… that’s probably the easiest thing.

480 01:16:55.420 ⇒ 01:16:56.100 Surfield Thomas, Jr.: Yeah.

481 01:16:56.530 ⇒ 01:16:57.710 Surfield Thomas, Jr.: Okay.

482 01:16:57.880 ⇒ 01:17:04.070 Surfield Thomas, Jr.: And then… From the intake side, Right?

483 01:17:04.420 ⇒ 01:17:15.240 Surfield Thomas, Jr.: Because I know, like, even on our last call, we’re talking to him, and he’s like, he’s still working on some shit. All of that stuff could be after launch, after…

484 01:17:15.430 ⇒ 01:17:19.470 Surfield Thomas, Jr.: Like, canceling orders, all of that stuff, after December.

485 01:17:22.540 ⇒ 01:17:24.440 Josh: Sorry, what was that last part? What about.

486 01:17:24.440 ⇒ 01:17:35.450 Surfield Thomas, Jr.: I said, like, when he was going through that flow of, like, patient logs in, patient can, like, cancel orders, all of that stuff, and he was still showing us that and, like, localhost, all that stuff.

487 01:17:36.170 ⇒ 01:17:38.830 Surfield Thomas, Jr.: Right, like… After December.

488 01:17:39.570 ⇒ 01:17:47.420 Josh: No, I mean, we definitely want… yeah, I mean, that… truthfully, that can be after December. I don’t even think we have that today. It’s a nice-to-have. It’s definitely a nice-to-have.

489 01:17:47.420 ⇒ 01:17:55.039 Surfield Thomas, Jr.: Okay, cool, alright. and then we’re okay using whatever intake form he already has.

490 01:17:55.230 ⇒ 01:17:59.139 Surfield Thomas, Jr.: built in whatever state it is, just to… for the December date.

491 01:17:59.460 ⇒ 01:18:07.560 Josh: And, like, we… as long as we can build our own intakes, and they work for Beluga… Yes. Because that’s the big if. I don’t know if they will work together yet.

492 01:18:09.230 ⇒ 01:18:09.970 Surfield Thomas, Jr.: Okay.

493 01:18:09.970 ⇒ 01:18:12.710 Robert Tseng: I guess that’s part of the Beluga integration, then, sir.

494 01:18:13.880 ⇒ 01:18:27.580 Surfield Thomas, Jr.: Yeah. I mean, it should just be a data mapping. Again, I don’t know, like, the Veluga stuff hasn’t been done on the current side, so that’s probably weird to be where the biggest point is of sticking, where most of the work’s gonna have to get done. That’s okay.

495 01:18:27.700 ⇒ 01:18:31.400 Surfield Thomas, Jr.: I mean, if you can… if you can… Slim down the vectors.

496 01:18:31.770 ⇒ 01:18:49.980 Surfield Thomas, Jr.: it makes hitting the date much better, and then… I think the only other thing is then the infrastructure, because he still depends on putting this stuff up, but those would be, like, the two big-ticket items, so it’s really the infrastructure, the beluga integration, and then we already have a plan for credit cards, that sounds good, so that should be fine.

497 01:18:50.130 ⇒ 01:18:50.760 Surfield Thomas, Jr.: Okay.

498 01:18:50.760 ⇒ 01:19:00.209 Josh: And then… and then probably have, like, a backup in case we can’t figure out this credit card thing. Like, if Zach just, like, is like, fuck you, Josh, you’re staying on my fucking payment processor, then…

499 01:19:01.180 ⇒ 01:19:02.149 Josh: What the fuck we do.

500 01:19:04.840 ⇒ 01:19:14.959 Robert Tseng: The worst case is that you get people to re… to add their billing information again. You probably have some churn there, but, like, you know, the risk is, you know, we have to just assess what that risk would be.

501 01:19:15.220 ⇒ 01:19:22.139 Josh: Yeah, because, like, if it really came down to it, then we’d also want to, like, massively cancel everyone’s orders inside of Basque.

502 01:19:24.150 ⇒ 01:19:24.810 Surfield Thomas, Jr.: Yeah.

503 01:19:25.450 ⇒ 01:19:30.110 Surfield Thomas, Jr.: Yeah, that’s why, again, that’s why we asked, because that’s a huge operational risk.

504 01:19:30.220 ⇒ 01:19:31.520 Surfield Thomas, Jr.: There.

505 01:19:32.420 ⇒ 01:19:44.789 Robert Tseng: Yeah, I mean, if he doesn’t move it, and we cut over, and we don’t have the payment updated information, then you’re just gonna have your ops team literally just go and just cancel every order in Basque. Like, that’s… on D-Day, that’s what it’s gonna end up being.

506 01:19:45.050 ⇒ 01:19:54.950 Josh: It would have to be, like, within D-Day, like, and it would have to probably be in, like, the middle of the night kind of thing, but yeah. Yeah. Because he’ll, like, cut off access, because he just did that to somebody the other day.

507 01:19:56.670 ⇒ 01:19:57.610 Josh: Yeah.

508 01:19:57.610 ⇒ 01:20:12.059 Robert Tseng: That’s… that’s the… yeah, that’s… that’s the worst case scenario, right? Which, I mean, having them to re… having… asking customers to re… obviously, put their billing details, again, it’s not ideal, but, like, it’s, you know, it’s… that’s… it is… that’s… that would be the… the alternative.

509 01:20:12.650 ⇒ 01:20:13.220 Josh: Yep.

510 01:20:14.840 ⇒ 01:20:22.479 Robert Tseng: Okay, so, I mean, I just want to drive this towards, like, okay, so now we understand, I think, sort of the kind of priorities, the net new work that needs to happen.

511 01:20:22.890 ⇒ 01:20:38.670 Robert Tseng: Look, I mean, we’re meeting because we’re like, alright, look, like, this is what… when we hand off this code to Surf, like, assuming Surf takes this code and he runs with it, now we know, like, we’ll probably change a couple things on your timeline, if I can just kind of, like, I mean, I can…

512 01:20:39.280 ⇒ 01:20:40.740 Robert Tseng: I don’t know, like.

513 01:20:40.740 ⇒ 01:20:43.719 Josh: I threw the timeline together just as, like, an estimate, like, these are.

514 01:20:43.720 ⇒ 01:20:52.159 Robert Tseng: Yeah, yeah, yeah, but, like, the beluga stuff would happen first, because that seems like it’s core, you know, like, the payment… the payment things, like, there seems like there’s some…

515 01:20:52.410 ⇒ 01:20:58.619 Robert Tseng: operational things that you and Jonah are figuring out, so we probably kind of shuffle this around. But now, at least we’re getting to, like.

516 01:20:58.620 ⇒ 01:21:14.009 Robert Tseng: a few, like, this needs to be done by December, these are the outcomes that we’re going to… that we’re going to, like, no matter what, this is… this is what we’re going to achieve, and that helps us to kind of, like, plan, on… on how we’re gonna actually get this done in December.

517 01:21:14.490 ⇒ 01:21:15.180 Josh: Yeah.

518 01:21:18.350 ⇒ 01:21:19.390 Josh: Yep.

519 01:21:19.390 ⇒ 01:21:34.290 Robert Tseng: Yeah, anything regarding internal data that we pass to Surf, like, my team can spin that up very easily. So that… and that’s… that’s less… that’s the least urgent thing. The most urgent thing is to get Surf going on the… on taking the code over, doing the… the integration with Beluga.

520 01:21:34.290 ⇒ 01:21:41.390 Robert Tseng: And then, like, once the payment stuff is figured out, like, I can… I can… I mean, that’s… that’s somewhere in our world, too, so, like, I… I can…

521 01:21:41.390 ⇒ 01:21:42.780 Robert Tseng: That’s when I’d be able to jump in.

522 01:21:42.810 ⇒ 01:21:44.819 Josh: I’m just fucking tell…

523 01:21:44.960 ⇒ 01:21:50.080 Josh: the Cameron guy to do whatever the fuck he’s gotta do to get you whatever you need to.

524 01:21:50.410 ⇒ 01:21:51.380 Josh: You know what I mean?

525 01:21:51.380 ⇒ 01:21:55.569 Robert Tseng: So that’s, like, that’s also the thing, we’ve been having just, like, multiple owners… I mean, it’s like…

526 01:21:55.860 ⇒ 01:21:56.430 Josh: Yeah.

527 01:21:56.430 ⇒ 01:22:04.429 Robert Tseng: Can I… can we just have Surf run with this and, like, not have to rely on Cameron? Like, I… I can’t manage Cameron.

528 01:22:05.010 ⇒ 01:22:13.299 Josh: Absolutely. 100%. 100%. Just get the code, have them throw it in our infrastructure, get all the logins, and build.

529 01:22:15.000 ⇒ 01:22:15.540 Surfield Thomas, Jr.: Boop.

530 01:22:15.540 ⇒ 01:22:29.020 Robert Tseng: Okay, then what I wanna do is I’m gonna, you know, working backwards from these things, I’m gonna put together a proposal, and yeah, we’re gonna try to just price it as, like, a one-time, like, we’re gonna get this done in December.

531 01:22:30.000 ⇒ 01:22:36.820 Josh: Yeah, and I mean, like, it leads into Jan, like, you know what I mean? Like, I also don’t want you guys to, like, try to kill yourselves either, and, like, I don’t want this.

532 01:22:36.820 ⇒ 01:22:45.260 Robert Tseng: Yeah, yeah, but, like, so, I mean, the price of the overall project, and then, like, we’ll price it by milestone, and, like, what we’re gonna get done through December.

533 01:22:45.930 ⇒ 01:22:46.510 Josh: Yep.

534 01:22:48.160 ⇒ 01:22:48.750 Robert Tseng: Okay.

535 01:22:51.570 ⇒ 01:22:52.130 Surfield Thomas, Jr.: Boop.

536 01:22:53.930 ⇒ 01:22:57.030 Robert Tseng: Any other questions, Surf? Or do you feel like you’re good with that… with that?

537 01:22:57.030 ⇒ 01:23:10.640 Surfield Thomas, Jr.: I feel like I’m good. Me and you’re gonna powwow and come up with, like, a new estimate on timeline, re-trigger some of this stuff, and then lock that in. And once that’s locked in, you’ll figure out pricing and all that sort of stuff, and then we’ll give

538 01:23:10.770 ⇒ 01:23:15.300 Surfield Thomas, Jr.: the cutover date to Cameron to just give me all the shit, and then get out the way.

539 01:23:15.940 ⇒ 01:23:17.440 Robert Tseng: Okay. Yeah.

540 01:23:17.640 ⇒ 01:23:34.529 Robert Tseng: I think this will most… yeah, and then Josh mentioned that you had a few devs on… ready to go. I guess, sir, if you want to, like, try to speak to, like, do you want to use that, or do you have your own resource? Like, kind of, like, how are we thinking about the actual, like, hands to keep, like, key… fingers to key, like…

541 01:23:34.530 ⇒ 01:23:41.040 Surfield Thomas, Jr.: Yeah, I was just about to ask that, too. Like, Josh, you got people, where are they from, what’s going on there?

542 01:23:41.960 ⇒ 01:23:43.359 Josh: I mean, I have, like…

543 01:23:43.510 ⇒ 01:23:51.110 Josh: I have some, like, Eastern European folks we could bring in, I’ll have some, like, groups in India, like, I have a bunch of tech friends.

544 01:23:51.360 ⇒ 01:23:52.460 Josh: For me, Lord.

545 01:23:53.370 ⇒ 01:23:58.439 Surfield Thomas, Jr.: Got it. Okay. I have that too, I guess…

546 01:23:59.600 ⇒ 01:24:03.070 Surfield Thomas, Jr.: If you’re looking long-term, like, after it’s done.

547 01:24:03.350 ⇒ 01:24:08.190 Surfield Thomas, Jr.: They’re gonna be the ones, like, maintaining and managing it long-term.

548 01:24:09.980 ⇒ 01:24:23.279 Josh: I think that, like, for the Step 1 or version half ones to get off, they’re like the firefighting team. They’re not, like, the long-term, like, you know, hey, here’s a core team of people that we want.

549 01:24:23.580 ⇒ 01:24:25.980 Josh: in the system, you know what I mean?

550 01:24:26.900 ⇒ 01:24:32.239 Surfield Thomas, Jr.: Got it. Alright, alright, let me think about this.

551 01:24:32.240 ⇒ 01:24:43.049 Robert Tseng: I feel like you use whoever you need to do to get it done, and, like, you know, this is really yours to maintain, like, once it’s up, like, you know, we can… you can either, yeah, we can talk about staffing afterwards.

552 01:24:43.270 ⇒ 01:24:44.600 Robert Tseng: Like, long-term staffing.

553 01:24:45.030 ⇒ 01:24:45.870 Surfield Thomas, Jr.: Alright, cool.

554 01:24:48.180 ⇒ 01:25:01.870 Robert Tseng: So if you want to leverage your guys as well, like, I mean, let’s try to get that proposal out, like, I mean, tomorrow, you know, if that’s okay, so that we can, you know, actually have something

555 01:25:02.150 ⇒ 01:25:07.340 Robert Tseng: run, like, to put in front of them by Monday? Like, is that fair?

556 01:25:07.690 ⇒ 01:25:08.489 Surfield Thomas, Jr.: I got you.

557 01:25:09.040 ⇒ 01:25:14.960 Robert Tseng: Okay, great. So I’ll have you… I’ll have you share that with me, and then I’ll break out the milestones and pricing, but yeah.

558 01:25:15.500 ⇒ 01:25:16.490 Surfield Thomas, Jr.: Cool, sweet.

559 01:25:16.910 ⇒ 01:25:17.510 Robert Tseng: Okay.

560 01:25:18.060 ⇒ 01:25:21.359 Josh: Well, thanks guys, all my kids are breaking down. I gotta go.

561 01:25:21.820 ⇒ 01:25:24.929 Robert Tseng: Yeah, yeah, alright, thanks, Josh, appreciate you jumping on last minute.

562 01:25:25.330 ⇒ 01:25:26.590 Josh: Yeah, later, guys.

563 01:25:26.850 ⇒ 01:25:28.159 Robert Tseng: Alright, cool. Alright, bye.

564 01:25:29.840 ⇒ 01:25:30.899 Surfield Thomas, Jr.: Carb, are you still here.

565 01:25:31.300 ⇒ 01:25:32.320 Robert Tseng: Yeah, I’m still here.

566 01:25:32.480 ⇒ 01:25:35.050 Surfield Thomas, Jr.: Yeah, so, like, when I think about it, right, like…

567 01:25:36.050 ⇒ 01:25:37.919 Robert Tseng: Yeah, how do you feel about it now, after that?

568 01:25:38.540 ⇒ 01:25:45.519 Surfield Thomas, Jr.: At least we have clarity on what needs to get done.

569 01:25:45.770 ⇒ 01:25:52.320 Surfield Thomas, Jr.: Most of it’s still gonna be on the operation side, because there’s operational pieces that just aren’t our risks.

570 01:25:52.440 ⇒ 01:25:59.860 Surfield Thomas, Jr.: Infrastructure needs to still go out, this beluga thing is gonna be huge, probably the biggest part, because, like, there’s no code written for that.

571 01:25:59.860 ⇒ 01:26:00.380 Robert Tseng: Yes.

572 01:26:00.880 ⇒ 01:26:10.409 Surfield Thomas, Jr.: The pharmacy stuff, it seems like, like, I feel like there’s a little bit of risk there, because it just seems like it’s gonna be easy, but…

573 01:26:10.670 ⇒ 01:26:12.689 Surfield Thomas, Jr.: I don’t think it’s gonna be as easy as…

574 01:26:12.690 ⇒ 01:26:16.179 Robert Tseng: of anything into it is just… I don’t think that’s gonna be easy.

575 01:26:16.180 ⇒ 01:26:26.269 Surfield Thomas, Jr.: Yeah, like, again, anytime I hear, like, oh, you can just add pharmacies in from Cameron, I’m woozy about it, because it’s just like, you always say… it always seems easier, but then when I ask you to do something, you can never do it.

576 01:26:26.470 ⇒ 01:26:31.229 Surfield Thomas, Jr.: So I’m just like, if it was easy, you would be able to do it, right?

577 01:26:31.230 ⇒ 01:26:38.170 Robert Tseng: But I think that’s also where we leverage him, you know, that’s just, like, him doing, like, setup. So if we want to keep Cameron in…

578 01:26:38.350 ⇒ 01:26:49.339 Robert Tseng: we leave him in the dark on all the other net new stuff, but if it’s just plugging in pharmacies, like, I feel like just to, like, not make him completely, like, lose his shit, like, we’ll just keep him around for that.

579 01:26:49.760 ⇒ 01:26:53.310 Surfield Thomas, Jr.: Yeah, but my problem is I don’t know how to keep him around, right? Like…

580 01:26:53.680 ⇒ 01:27:04.390 Surfield Thomas, Jr.: if we cut over to us and all the code, like, I’m assuming he gets paid, and if he gets paid, I don’t know if I would, like, if I’m him, I don’t know if I’d stay along with the project.

581 01:27:04.940 ⇒ 01:27:09.529 Surfield Thomas, Jr.: Right? Because, like… And I run a very different ship. I need you to do exactly what I tell you to do when I tell you to do it.

582 01:27:10.010 ⇒ 01:27:10.710 Robert Tseng: Yeah.

583 01:27:10.750 ⇒ 01:27:11.890 Surfield Thomas, Jr.: Do we, do we not…

584 01:27:11.890 ⇒ 01:27:13.859 Robert Tseng: I have his code already, like, I guess, like…

585 01:27:13.860 ⇒ 01:27:19.010 Surfield Thomas, Jr.: That’s what I’m saying, I have the code, but, like, if I need him to set something up, I just need him to go in and set the shit up.

586 01:27:19.600 ⇒ 01:27:26.459 Surfield Thomas, Jr.: Yeah. Right, like, I don’t want to hear any story, any… like, I don’t give a fuck. Just do exactly as I tell you to do, and I feel like he’s not gonna wanna march.

587 01:27:26.460 ⇒ 01:27:32.169 Robert Tseng: He will have to do that, because they’re gonna withhold payment unless he does that, right? So I think that’s the leverage that we have.

588 01:27:32.170 ⇒ 01:27:45.150 Surfield Thomas, Jr.: That’s what I’m saying, that’s what I’m trying to understand. I’m trying to understand, like, what does, like, are we… are they paying him, and then sunsetting him, and then I own this shit, or is it, like, they’re gonna keep carrying him along, because the job’s technically not complete?

589 01:27:45.410 ⇒ 01:27:47.259 Surfield Thomas, Jr.: Yeah, no, what I want to tell Josh…

590 01:27:47.260 ⇒ 01:27:52.649 Robert Tseng: is like, look, you’ve already paid him 50%, we’re not going… you’re not… you don’t pay him the rest.

591 01:27:52.680 ⇒ 01:28:09.319 Robert Tseng: code is under Surf now. As things are moving forward, this is… now we’ve downsized Cameron’s scope, he’s limited to literally just doing the setup and answering questions. If he does that, then he gets payment after we’re done in December.

592 01:28:09.720 ⇒ 01:28:11.170 Surfield Thomas, Jr.: Sweet, love it. Easy.

593 01:28:11.170 ⇒ 01:28:11.770 Robert Tseng: Yeah.

594 01:28:12.280 ⇒ 01:28:16.700 Surfield Thomas, Jr.: Alright, cool. So then that should be good.

595 01:28:17.460 ⇒ 01:28:19.530 Surfield Thomas, Jr.: So it’s the beluga setup.

596 01:28:20.100 ⇒ 01:28:27.259 Surfield Thomas, Jr.: We don’t know what we’re doing with the credit card stuff, but we have options. Yeah.

597 01:28:27.260 ⇒ 01:28:30.600 Robert Tseng: Yeah, the credit card stuff is the most out of our hands, but, you know, I think.

598 01:28:30.600 ⇒ 01:28:35.530 Surfield Thomas, Jr.: The… What has it been called?

599 01:28:35.760 ⇒ 01:28:39.409 Surfield Thomas, Jr.: the… What’s it called?

600 01:28:50.380 ⇒ 01:28:52.140 Surfield Thomas, Jr.: the…

601 01:28:55.470 ⇒ 01:28:57.130 Surfield Thomas, Jr.: I think. Why am I blanking it?

602 01:28:57.280 ⇒ 01:29:05.930 Surfield Thomas, Jr.: The, uploading of the pa- the… The pharmacy.

603 01:29:05.930 ⇒ 01:29:06.560 Robert Tseng: You’re moving…

604 01:29:06.560 ⇒ 01:29:13.220 Surfield Thomas, Jr.: like, customer data into the system, that’ll be, like, brain force, guys. So, like, we can do that towards, I guess, whenever. Like, I don’t think.

605 01:29:13.220 ⇒ 01:29:14.260 Robert Tseng: That’ll be her, yeah.

606 01:29:14.260 ⇒ 01:29:17.199 Surfield Thomas, Jr.: Yeah, and then, March.

607 01:29:19.940 ⇒ 01:29:22.560 Robert Tseng: Zendesk? Zendesk was, like, another…

608 01:29:22.970 ⇒ 01:29:26.329 Surfield Thomas, Jr.: Zenbeck says, that’s garbage, I’m not worried about that.

609 01:29:26.330 ⇒ 01:29:27.670 Robert Tseng: Yeah.

610 01:29:27.670 ⇒ 01:29:35.740 Surfield Thomas, Jr.: You task. Okay, cool. Alright, let me see… Alright, so…

611 01:29:37.420 ⇒ 01:29:39.769 Surfield Thomas, Jr.: I don’t know if I can use his people.

612 01:29:40.170 ⇒ 01:29:41.890 Surfield Thomas, Jr.: We don’t.

613 01:29:41.890 ⇒ 01:29:42.549 Robert Tseng: I think you should just.

614 01:29:42.550 ⇒ 01:29:45.259 Surfield Thomas, Jr.: Yeah, I don’t know them. Like, I don’t know them.

615 01:29:45.260 ⇒ 01:30:01.390 Robert Tseng: you tell me your guides, like, your estimated hours for these different milestones now that we’ve broken it out, right? So you kind of… you don’t have to… yeah, and then you just, you just kind of… I mean, I’ll send you the transcript from this call. But yeah, you, you can put that in… and you send that back over to me. I’ll,

616 01:30:01.580 ⇒ 01:30:08.170 Robert Tseng: I’ll, dress… I’ll dress it up and send… I’ll send it to him. Like, I’ll add, like, the other fine print, which is, like.

617 01:30:08.600 ⇒ 01:30:20.160 Robert Tseng: the pricing, the milestones, and then, like, the contingency, which is, like, you also… like, yeah, they… the whole, like, how Cameron fits into this, like, I need them to agree to our approach.

618 01:30:20.490 ⇒ 01:30:23.460 Robert Tseng: We’re not letting him run for you like that he is anymore.

619 01:30:23.840 ⇒ 01:30:26.520 Surfield Thomas, Jr.: Got it, cool. This works for me.

620 01:30:27.100 ⇒ 01:30:32.929 Surfield Thomas, Jr.: Yeah, like, I… I like… I’d probably bring on, like, 2 of my other guys.

621 01:30:33.530 ⇒ 01:30:34.300 Surfield Thomas, Jr.: Yeah.

622 01:30:34.300 ⇒ 01:30:47.200 Robert Tseng: like, I know it’s gonna be tough on you, and you’re doing the brunt of the legwork, so, you know, I… you know, be generous with yourself, like, staff who you need, like, you don’t need to scrap this out, like, whatever redundancy you feel like you need to do, like, you know, I think

623 01:30:47.300 ⇒ 01:30:50.049 Robert Tseng: get that all in, and I’m gonna…

624 01:30:50.380 ⇒ 01:31:00.019 Robert Tseng: I mean, yeah, I guess, you know, that’ll help me with the pricing. I totally… I’m willing to price it very high. Like, I know… I know they’re desperate, so…

625 01:31:00.330 ⇒ 01:31:01.449 Surfield Thomas, Jr.: Cool, sweet.

626 01:31:01.610 ⇒ 01:31:03.089 Robert Tseng: I got you.

627 01:31:04.620 ⇒ 01:31:05.190 Robert Tseng: Great.

628 01:31:05.550 ⇒ 01:31:06.850 Surfield Thomas, Jr.: Alright, cool. I’ll get back to you.

629 01:31:06.850 ⇒ 01:31:08.530 Robert Tseng: Cool, man. Thanks, surf.

630 01:31:09.760 ⇒ 01:31:10.660 Surfield Thomas, Jr.: Alright.

631 01:31:11.040 ⇒ 01:31:11.900 Surfield Thomas, Jr.: I’m like…

632 01:31:12.380 ⇒ 01:31:13.439 Robert Tseng: Alright, talk soon, bye.