Meeting Title: Ellie-Hyp-Readme-Eden-US Standup Date: 2025-10-22 Meeting participants: Henry Zhao, Uttam Kumaran, Rico Rejoso, Amber Lin, Demilade, Robert Tseng
WEBVTT
1 00:00:38.090 ⇒ 00:00:39.240 Uttam Kumaran: Hello.
2 00:01:25.540 ⇒ 00:01:26.250 Henry Zhao: Hello.
3 00:01:27.210 ⇒ 00:01:28.640 Uttam Kumaran: Hey, how’s everything?
4 00:01:30.090 ⇒ 00:01:31.960 Henry Zhao: Pretty crazy, so…
5 00:01:32.160 ⇒ 00:01:33.070 Uttam Kumaran: Okay.
6 00:01:34.450 ⇒ 00:01:35.520 Uttam Kumaran: What happened?
7 00:01:36.310 ⇒ 00:01:42.810 Henry Zhao: No, nothing, just… There’s a lot going on in the past 24 hours in my life, so…
8 00:01:45.390 ⇒ 00:01:50.940 Uttam Kumaran: I’m glad you’re, you’re… you’re… you’re halfway there, close to there, right? Tomorrow… today’s a big day.
9 00:01:51.190 ⇒ 00:01:54.500 Henry Zhao: Yeah, it’s gotta finish the README stuff by the dry run, so…
10 00:01:54.500 ⇒ 00:01:55.300 Uttam Kumaran: Yeah.
11 00:01:55.420 ⇒ 00:01:58.140 Henry Zhao: The dry run is when? Oh, okay, cool.
12 00:01:58.760 ⇒ 00:01:59.970 Henry Zhao: Good, so I still have time.
13 00:02:05.030 ⇒ 00:02:07.030 Henry Zhao: We’ll get into it with the Eden Park.
14 00:02:07.930 ⇒ 00:02:11.240 Uttam Kumaran: Yeah, and then we can wait for… wait a sec for Robert.
15 00:02:16.820 ⇒ 00:02:17.790 Uttam Kumaran: Meeting up.
16 00:02:51.810 ⇒ 00:02:54.140 Uttam Kumaran: Hey! Okay, let’s get started.
17 00:02:58.260 ⇒ 00:02:59.350 Uttam Kumaran: Okay.
18 00:03:09.860 ⇒ 00:03:13.180 Uttam Kumaran: Okay, one second, I’m just gonna add one more team here…
19 00:03:18.940 ⇒ 00:03:22.280 Uttam Kumaran: Okay, let’s start with Insomnia.
20 00:03:22.830 ⇒ 00:03:26.800 Uttam Kumaran: Kind of a couple things from…
21 00:03:26.970 ⇒ 00:03:30.409 Uttam Kumaran: like, the data engine side is where I sent an update yesterday where…
22 00:03:30.520 ⇒ 00:03:34.019 Uttam Kumaran: We should be done with, like, exploring, like, S3 data today.
23 00:03:34.180 ⇒ 00:03:37.789 Uttam Kumaran: And then being able to query that in Mother Duck,
24 00:03:38.100 ⇒ 00:03:45.189 Uttam Kumaran: And then we started on, like, a little bit of an architecture diagram for moving the daily flash and stuff to something more scalable.
25 00:03:45.650 ⇒ 00:03:50.819 Uttam Kumaran: But that’s the… I worked with Sam on that.
26 00:03:52.190 ⇒ 00:03:59.060 Uttam Kumaran: Anything else on Insomnia? I think, Robert, you… we’re looping in Amber on stuff. Anything we want to talk about?
27 00:04:00.060 ⇒ 00:04:04.720 Robert Tseng: Yeah, I think they want me to do some vendor calls with Brace, they’re trying to, like.
28 00:04:04.920 ⇒ 00:04:15.120 Robert Tseng: it’s like a parallel effort to trying to… well, one, I don’t know the magnitude of the duplicate orders thing, which is why Amber’s investigating that.
29 00:04:15.570 ⇒ 00:04:18.109 Robert Tseng: But it’s something that they’re…
30 00:04:18.399 ⇒ 00:04:32.360 Robert Tseng: trying to find out, so they’re, like, wanting me to talk to Braze as well. Braze sent over a bunch of documentation that I haven’t read yet, so I’m also… like, that’s… yeah, that’s something that I’m gonna have to respond to them about today.
31 00:04:36.290 ⇒ 00:04:36.900 Uttam Kumaran: Okay.
32 00:04:37.190 ⇒ 00:04:37.800 Robert Tseng: Yeah.
33 00:04:44.210 ⇒ 00:04:45.980 Uttam Kumaran: Okay,
34 00:04:47.240 ⇒ 00:04:54.510 Uttam Kumaran: Let’s go through other folks. So, Amber, you have this one on your plate, for the rest of the week, right? You feel pretty comfortable?
35 00:04:55.990 ⇒ 00:04:57.710 Amber Lin: It’s just this one.
36 00:04:57.990 ⇒ 00:05:05.900 Amber Lin: So I’m gonna do that, trying to get that today, because tomorrow we’re, is a lot safer in Sonya.
37 00:05:06.600 ⇒ 00:05:07.140 Uttam Kumaran: Okay.
38 00:05:09.410 ⇒ 00:05:12.930 Uttam Kumaran: Cool. Any other items?
39 00:05:14.130 ⇒ 00:05:14.880 Uttam Kumaran: Today.
40 00:05:16.420 ⇒ 00:05:28.819 Robert Tseng: Well, this week, so this Salesforce targeted own channel performance readout, so, like, sorry, I’m not… man, maybe I misheard, but, like, I don’t really know what we’re doing in terms of redesigning the tracker. If I were to redesign it, I would just…
41 00:05:31.020 ⇒ 00:05:41.429 Robert Tseng: I feel like there are a couple recordings floating around how I do the readouts currently. We’re just, like, reading… we’re just reading what Casey, like, copy-pastes into the daily tracker.
42 00:05:41.430 ⇒ 00:05:42.000 Uttam Kumaran: Yeah.
43 00:05:42.270 ⇒ 00:05:44.240 Robert Tseng: The problem is that
44 00:05:44.310 ⇒ 00:05:55.099 Robert Tseng: when I report on last, like, the most recent… when I’m going there on Monday, and I’m talking about, like, Saturday and Sunday performance, obviously it’s only been, like, 1 or 2 days.
45 00:05:55.150 ⇒ 00:06:07.570 Robert Tseng: So it makes the numbers look bad. So we need to be able to do, like, a actuals versus projected, and I think that’s… that’s, like, something we have not… we have not done. I want to be able to say.
46 00:06:07.820 ⇒ 00:06:22.409 Robert Tseng: okay, you did X number of sales on Saturday, like, this is 20% of the fully realized, like, sales that we would expect from this campaign, based on, like, all the other campaigns that we ran on Saturday. But, like, that’s what I…
47 00:06:22.550 ⇒ 00:06:38.310 Robert Tseng: I mean, I’m not… I don’t want to, like, just list out a bunch of features here, but, like, when we’re thinking about the next version of what this should be, like, it needs to pull in some context, otherwise we’re just, like, saying… or yeah, otherwise it’s just gonna be reading out whatever Casey is saying.
48 00:06:38.530 ⇒ 00:06:44.519 Uttam Kumaran: Okay, do you want to have something for this for Monday? Like, something even that you can have that isn’t, like.
49 00:06:44.650 ⇒ 00:06:51.229 Uttam Kumaran: isn’t entirely, like, modeled or automated. Yeah, yeah, totally. Yeah, I… you know, I’m gonna have to…
50 00:06:51.550 ⇒ 00:06:58.410 Robert Tseng: have something by Monday, because I’ve been kind of saying that we were trying to put this capability out for the past couple weeks.
51 00:06:59.400 ⇒ 00:07:02.110 Uttam Kumaran: So, I feel like we have all the data to do this.
52 00:07:03.850 ⇒ 00:07:05.499 Robert Tseng: Yeah, I think we do. Yeah.
53 00:07:06.770 ⇒ 00:07:12.409 Robert Tseng: Okay. We have the daily… we have daily data, like, in that marketing performance tracker.
54 00:07:12.930 ⇒ 00:07:14.620 Robert Tseng: So, we could look at…
55 00:07:14.820 ⇒ 00:07:30.240 Robert Tseng: like, all the different campaigns that are launched, like, on a daily basis, so we know historically, like, what the performance of a Saturday campaign would be. And so, when I’m talking about Saturday performance, I can talk… I can say that it’s…
56 00:07:30.620 ⇒ 00:07:32.100 Robert Tseng: You know, how… how…
57 00:07:32.220 ⇒ 00:07:38.030 Robert Tseng: like, how we’re tracking. It doesn’t have to be that precise, I think we just need something to… to…
58 00:07:40.160 ⇒ 00:07:49.000 Robert Tseng: To add… you have to add some sort of benchmarking so that we’re… we’re slowly bringing more context into the… into the way we read out on this.
59 00:07:49.520 ⇒ 00:07:57.199 Uttam Kumaran: Okay, so I can see… one, I’m gonna see if we can get this… all the data from the tracker into, like, Mother Duck, literally just, like.
60 00:07:57.480 ⇒ 00:08:04.479 Uttam Kumaran: in there, so you can run a pretty simple query. The… probably the only person…
61 00:08:04.610 ⇒ 00:08:07.650 Uttam Kumaran: Like, this is probably gonna have to be either…
62 00:08:07.960 ⇒ 00:08:13.659 Uttam Kumaran: I mean, if… Amber, if you’re working on that other ticket, then that melati, it’s either gotta be me, you, or Mustafa.
63 00:08:13.900 ⇒ 00:08:18.790 Uttam Kumaran: Is this something that you want to take? I know you also had the other…
64 00:08:19.610 ⇒ 00:08:30.449 Uttam Kumaran: there’s another ticket for insomnia here as well, so I guess, let me know, like, if this isn’t moving, then I’d rather not put another thing on your plate, and I’ll just take it or ask Mustafa.
65 00:08:31.030 ⇒ 00:08:37.979 Demilade: I could probably look at it, but I was also gonna ask, can I get access to the vault? Like, Insomnia Vault?
66 00:08:38.570 ⇒ 00:08:39.419 Demilade: Yeah.
67 00:08:39.500 ⇒ 00:08:42.569 Uttam Kumaran: Rico can get… give you all that if you just ask him, yeah.
68 00:08:46.140 ⇒ 00:08:56.020 Uttam Kumaran: But, like, how confident do you feel? Because this is kind of… this has been sitting here this week. How confident do you feel that you’ll be able to poke at this stuff? Because we probably have, like, a day…
69 00:08:56.630 ⇒ 00:09:01.789 Uttam Kumaran: To try to… like, a date… we probably have until Friday to try to get something to Robert for this one.
70 00:09:03.640 ⇒ 00:09:18.640 Demilade: So for the customer level segmentation, I could, like, I’ll take a stab at it today. So I have been clearing up more of Urban Stems and Eden, but, like, I have been able to get, like, some breathing room with those two, so I can… Okay.
71 00:09:19.110 ⇒ 00:09:30.700 Uttam Kumaran: Okay, so then what we’ll do is, like, I’ll… I’ll see if you can also take this one, and then we can check in on tomorrow. If not tomorrow, then we can… we’ll have… I think this is… will be pretty easy to do, it’ll take an hour or two.
72 00:09:31.790 ⇒ 00:09:36.140 Robert Tseng: Have we looked at AWS and, like… like,
73 00:09:36.640 ⇒ 00:09:39.850 Robert Tseng: Right, because, like, the… the… the re… the…
74 00:09:40.220 ⇒ 00:09:50.240 Robert Tseng: connecting orders, campaigns, customers, like, that’s… that’s the… that’s, like, the engineering challenge that we’re trying to solve. Yeah. Yeah.
75 00:09:50.450 ⇒ 00:09:55.530 Uttam Kumaran: So we’ll have the AWS stuff in Mother Duck today, and then I’m gonna pass that to Demolade.
76 00:09:55.530 ⇒ 00:09:56.190 Robert Tseng: Okay.
77 00:09:56.500 ⇒ 00:09:57.040 Uttam Kumaran: Yeah.
78 00:09:57.760 ⇒ 00:09:59.950 Uttam Kumaran: Okay, cool.
79 00:10:00.630 ⇒ 00:10:05.659 Uttam Kumaran: So yeah, I think I’ll have… we’ll have… I mean, my goal is for, by Monday, for you to have…
80 00:10:06.500 ⇒ 00:10:12.609 Uttam Kumaran: like, as much as I can do on, like, proposing the new architecture for this snapshot.
81 00:10:12.750 ⇒ 00:10:16.670 Uttam Kumaran: I think you’re gonna have something on segmentation, and if…
82 00:10:17.040 ⇒ 00:10:26.200 Uttam Kumaran: And then we’ll, like, kind of see if Demolade can get his hands dirty on this, otherwise I can take it with Mustafa, so we’ll… I feel confident we can get this done this week.
83 00:10:26.470 ⇒ 00:10:27.550 Robert Tseng: Okay, yeah.
84 00:10:28.610 ⇒ 00:10:32.489 Uttam Kumaran: Okay, cool. Anything else on insomnia?
85 00:10:32.650 ⇒ 00:10:38.969 Uttam Kumaran: Like, this one, for example, this is the, like, This was the outline.
86 00:10:39.070 ⇒ 00:10:39.899 Uttam Kumaran: Should I move this thing?
87 00:10:39.900 ⇒ 00:10:40.610 Robert Tseng: I read it.
88 00:10:40.910 ⇒ 00:10:45.490 Uttam Kumaran: It’s a… done, if this is now ready to kind of execute. I flagged this…
89 00:10:45.490 ⇒ 00:10:51.050 Robert Tseng: I think I, I left some comments in the doc. I think there was one hypothesis that I thought was worth going after.
90 00:10:52.720 ⇒ 00:10:53.380 Uttam Kumaran: Okay.
91 00:10:53.730 ⇒ 00:10:55.920 Uttam Kumaran: So, I’m gonna move this to done.
92 00:10:56.220 ⇒ 00:10:59.680 Uttam Kumaran: I’m gonna create a related issue.
93 00:11:00.370 ⇒ 00:11:04.649 Uttam Kumaran: That is… Execute. Analysis…
94 00:11:16.250 ⇒ 00:11:17.020 Uttam Kumaran: Great.
95 00:11:17.460 ⇒ 00:11:19.690 Uttam Kumaran: That’ll be slotted for next week.
96 00:11:19.720 ⇒ 00:11:20.420 Robert Tseng: Yep.
97 00:11:22.010 ⇒ 00:11:23.520 Uttam Kumaran: Okay, cool.
98 00:11:24.600 ⇒ 00:11:32.590 Uttam Kumaran: That’s it for… Somnia, let’s talk about, Eden.
99 00:11:33.140 ⇒ 00:11:34.320 Henry Zhao: Alright.
100 00:11:34.700 ⇒ 00:11:37.129 Henry Zhao: So, we’re still trying to figure out that catalyst stuff.
101 00:11:42.400 ⇒ 00:11:42.930 Uttam Kumaran: So…
102 00:11:42.930 ⇒ 00:11:46.900 Henry Zhao: Ryan and Zeron are working on it. Basically…
103 00:11:47.600 ⇒ 00:11:54.879 Henry Zhao: They weren’t able to pass the order ID that we needed to pass in. Like, he implemented it, but it was still sending the wrong order ID.
104 00:11:55.500 ⇒ 00:12:11.870 Henry Zhao: So one thing I might think about later today, if I have time, is if we can use Zapier to send the data to Catalyst, but in the meantime, we’re just gonna manually reconcile, so I need to look at the stuff that Robert sent me, in terms of why some order IDs aren’t there. I just haven’t had time to look at it yet.
105 00:12:14.040 ⇒ 00:12:16.409 Uttam Kumaran: So what’s the play on this today? Like…
106 00:12:16.760 ⇒ 00:12:20.970 Henry Zhao: So right now, Zaron and Ryan are looking to, like, if they can get the order ID correctly in there.
107 00:12:21.590 ⇒ 00:12:25.659 Henry Zhao: And then I’m looking at backup solutions, which is maybe using Zapier.
108 00:12:27.420 ⇒ 00:12:32.279 Uttam Kumaran: And so, should I plan on following up with them, like… Later today, like…
109 00:12:33.750 ⇒ 00:12:39.719 Henry Zhao: I don’t think you need… Well, what’s gonna happen is we’re gonna just wake up tomorrow and have the same conversation, so I need to be able…
110 00:12:39.740 ⇒ 00:12:45.230 Uttam Kumaran: as a PM, I need to be able to do something here and, like, figure out contingencies.
111 00:12:45.380 ⇒ 00:12:46.490 Henry Zhao: So…
112 00:12:46.620 ⇒ 00:12:47.840 Uttam Kumaran: Like, do we have…
113 00:12:48.040 ⇒ 00:12:51.690 Henry Zhao: You can just tell them that we’re already working on contingencies, basically.
114 00:12:51.910 ⇒ 00:13:03.799 Uttam Kumaran: No, no, no, no, no, I’m not talking to Eden. For me, I need to know Plan A, Plan B, Plan C, and how this gets done today. So, you mentioned Zoron is working on…
115 00:13:03.800 ⇒ 00:13:07.060 Henry Zhao: A, right now is Ron and Ryan working on getting the order ID in.
116 00:13:07.060 ⇒ 00:13:11.819 Uttam Kumaran: So can I… so for… so when will we know if that’s gonna work or not today?
117 00:13:11.960 ⇒ 00:13:19.480 Uttam Kumaran: Any moment now. So, like, they’ve been working on it since… So if I don’t hear by, like, noon, I’m gonna send a note asking, like, what’s up?
118 00:13:19.480 ⇒ 00:13:20.200 Henry Zhao: Yeah, yeah.
119 00:13:20.360 ⇒ 00:13:34.879 Henry Zhao: Because Plan B is Ryan is gonna talk to Basque and see, like, if they can send the data that we need, whichever data, right? Like, either the order ID, or the user ID, like, just anything that can help us, like, bridge the catalyst to BASC.
120 00:13:36.540 ⇒ 00:13:44.969 Robert Tseng: Henry, I know that you said we can’t use segment destinations, but can we just build a model and then use… set up a model cloud function to send it?
121 00:13:46.080 ⇒ 00:13:52.070 Henry Zhao: Oh, that’s a possible idea. But yeah, my plan B, plan C was to either look at Zapier, or Google Cloud Model, whatever.
122 00:13:52.070 ⇒ 00:14:01.219 Uttam Kumaran: Who’s meeting on this? Like, did you talk to Zoran? Do we have, like, do we have, like, a Notion doc with these solutions somewhere?
123 00:14:01.580 ⇒ 00:14:07.680 Henry Zhao: I can make a… I can make an ocean dock. But yeah, we met this morning to, like, talk about what’s… what’s going wrong and, like, what are the options.
124 00:14:07.930 ⇒ 00:14:14.230 Uttam Kumaran: Yeah, but you have… but did you call… like, I haven’t been consulted on this, like, I don’t think Awash has been called.
125 00:14:14.350 ⇒ 00:14:23.969 Uttam Kumaran: Right? You have other… you have other… well, you have other folks, so if… if Robert just mentioned Google Cloud Functions, and you’re like, well, that’s valid, that means we haven’t exhausted.
126 00:14:24.110 ⇒ 00:14:25.759 Henry Zhao: Other options, right?
127 00:14:27.220 ⇒ 00:14:31.429 Uttam Kumaran: So can I please get a dock with what we’re doing here?
128 00:14:31.540 ⇒ 00:14:36.850 Uttam Kumaran: And then I can also add some comments, because we’re late on this.
129 00:14:36.850 ⇒ 00:14:42.039 Henry Zhao: Yeah, that’s why I… that’s why on Friday, I was like, you’ve worked with Segment before, right? I was, like, trying to get your help on the segment.
130 00:14:42.040 ⇒ 00:14:55.919 Uttam Kumaran: I’ve done everything. I’ve done everything, and we have 100 people on our team and friends of Brainforge that have done everything on planet Earth related to data. So I’ll find you the answer. We don’t need to toil with it with just one or two people. I just need a doc.
131 00:14:56.240 ⇒ 00:14:57.110 Uttam Kumaran: with…
132 00:14:57.390 ⇒ 00:15:11.219 Uttam Kumaran: like, very obviously, like, what we’re trying to do, what we’ve tried, and then what we’re gonna try. That’s it. And then I can… I can help you from that point. If I… without that, I can’t do anything here. So I’m not… I don’t… can’t let… I personally can’t let another day…
133 00:15:11.450 ⇒ 00:15:17.220 Uttam Kumaran: go by like this. So, by 1PM, I’m gonna send Zoran a note, basically being like.
134 00:15:17.220 ⇒ 00:15:18.749 Henry Zhao: Okay. What’s the dealio?
135 00:15:18.950 ⇒ 00:15:22.300 Henry Zhao: And then, if I can get that dock in the next hour.
136 00:15:22.410 ⇒ 00:15:26.280 Uttam Kumaran: I can start to leave comments so that we can try a couple other things. So, like.
137 00:15:26.280 ⇒ 00:15:26.700 Henry Zhao: Okay.
138 00:15:26.700 ⇒ 00:15:31.679 Uttam Kumaran: Right now, Zoron’s working on it. Are you… you’re… I know you’re out, though, right, this afternoon?
139 00:15:32.710 ⇒ 00:15:36.450 Henry Zhao: Yeah, I was supposed to be out this morning, but, like, things got kind of crazy.
140 00:15:36.880 ⇒ 00:15:41.729 Uttam Kumaran: So, what’s the plan? Like, is Sauron gonna stay and tackle everything? Should I, like, like, what I…
141 00:15:41.730 ⇒ 00:15:42.240 Henry Zhao: That dog?
142 00:15:42.240 ⇒ 00:15:42.589 Uttam Kumaran: Give it.
143 00:15:42.590 ⇒ 00:15:49.859 Henry Zhao: I’ll be available, too. I’ll be available the next few hours. I have no more Wi-Fi, so I’ve just been working off Mobile Hotspot.
144 00:15:49.860 ⇒ 00:15:57.640 Uttam Kumaran: So, in that doc, this is where, like, we can’t… I can’t deal with this, ambiguity, like, personally. So, in the doc, we can just put, like, who…
145 00:15:57.890 ⇒ 00:15:58.900 Uttam Kumaran: is, like.
146 00:15:59.270 ⇒ 00:16:07.330 Uttam Kumaran: leading this, and if Zoran needs to lead it, just have Zoran lead. You can put, like, when you’re gonna be available. That way, it’s just, like, very clear for me, like, how to get.
147 00:16:07.330 ⇒ 00:16:20.879 Henry Zhao: I’ll leave you my phone number, so, like, if I have no internet access and you can’t reach me, just text me. But I will make that doc, I’ll put everything that we’ve tried so far, why it hasn’t worked, and what’s the plan A, B, C, and D. Right now, we have plans A through D.
148 00:16:21.500 ⇒ 00:16:22.779 Uttam Kumaran: Okay, yeah, if I can…
149 00:16:22.780 ⇒ 00:16:27.440 Henry Zhao: It would be done, like, last week. Like, it was… like, if one thing had gone right, it would have been done.
150 00:16:27.690 ⇒ 00:16:29.859 Uttam Kumaran: That’s fine, I’m stop… I’m not blaming.
151 00:16:29.860 ⇒ 00:16:30.470 Henry Zhao: Just, like.
152 00:16:30.470 ⇒ 00:16:35.479 Uttam Kumaran: in order to handle fires, we have to be organized, and so this is the way you do this. So…
153 00:16:35.480 ⇒ 00:16:37.420 Henry Zhao: Everybody needs to get involved.
154 00:16:37.550 ⇒ 00:16:41.660 Henry Zhao: We have a big company, so we can solve this problem today. I’m very confident.
155 00:16:41.660 ⇒ 00:16:42.720 Uttam Kumaran: The fucking sketch…
156 00:16:42.720 ⇒ 00:16:45.169 Henry Zhao: Yeah, we haven’t put extra hours, we’ve just been pushing other stuff.
157 00:16:45.170 ⇒ 00:16:58.749 Uttam Kumaran: No, no, I’m not concerned… I’m not concerned about margin or anything. I’m just concerned with solving the problem today, so I need a clear doc of, like, what the goal is here. Again, like, consider that I don’t know anything, but consider that I probably have the answer for you.
158 00:16:59.110 ⇒ 00:16:59.910 Henry Zhao: What’s the gap that you’re trying?
159 00:17:00.020 ⇒ 00:17:01.910 Uttam Kumaran: That’s a gap that you’re trying to bridge here.
160 00:17:01.910 ⇒ 00:17:04.540 Henry Zhao: I’ll make the doc, and then that should explain everything.
161 00:17:04.540 ⇒ 00:17:08.379 Uttam Kumaran: Okay, okay, great. So yeah, I think we have some plan.
162 00:17:08.569 ⇒ 00:17:09.179 Henry Zhao: Yeah.
163 00:17:09.180 ⇒ 00:17:14.450 Uttam Kumaran: Today, by the afternoon, if I kind of don’t hear, I’ll start to get a little bit more involved, so…
164 00:17:14.450 ⇒ 00:17:15.050 Henry Zhao: Yeah, absolutely.
165 00:17:15.050 ⇒ 00:17:16.390 Uttam Kumaran: Okay, great.
166 00:17:16.930 ⇒ 00:17:18.280 Uttam Kumaran: Anything else on…
167 00:17:18.280 ⇒ 00:17:24.240 Henry Zhao: I think, Robert, I think you know how to talk to ELT about this. I think, like, I responded to Jonah or Josh yesterday.
168 00:17:24.710 ⇒ 00:17:29.910 Robert Tseng: So, I mean, I kind of went on on a limb yesterday. I was like, it’s gonna get done, and then…
169 00:17:30.100 ⇒ 00:17:33.130 Robert Tseng: Well, shit, like, okay.
170 00:17:33.130 ⇒ 00:17:53.070 Uttam Kumaran: Well, that’s the thing, like, if we don’t have a clear… like, this is like a game of telephone that I don’t like, where I don’t have clarity into, like, what the problem is, and what we’re doing to solve it. We can’t go to a client and just say, like, give us another day, give us another day. And we can’t go to them and say we didn’t consider XYZ plan, like, they don’t care about that. I want…
171 00:17:53.070 ⇒ 00:17:53.620 Henry Zhao: That makes sense.
172 00:17:53.620 ⇒ 00:17:58.329 Uttam Kumaran: To just have… a doc, and I will find you the answer to this problem today.
173 00:17:58.330 ⇒ 00:18:03.020 Henry Zhao: Yeah. The thing is, we didn’t consider Plans B through G, because Plan A was supposed to work. Basically, that’s what.
174 00:18:03.020 ⇒ 00:18:06.270 Uttam Kumaran: I know, but, like, that’s our fault. That is the…
175 00:18:06.270 ⇒ 00:18:28.200 Robert Tseng: Yesterday, I was, like, I was there already, I was writing the query, I know we were working on the same query, but I was, like, about to pull Demi and Zora into a call, and I was gonna say the Google Cloud function, like, I don’t know, like, I was ready to solve it yesterday, so, I mean, I kind of was assuming that you would… I mean, you gave me the assurance that it was gonna get done, so I was like, okay, fine, and then I stepped out, so…
176 00:18:28.510 ⇒ 00:18:29.040 Henry Zhao: Okay.
177 00:18:29.710 ⇒ 00:18:35.659 Uttam Kumaran: this cannot fall… none of these things can fall on one person, and I get that you’re confident, but…
178 00:18:35.680 ⇒ 00:18:52.119 Uttam Kumaran: nobody else here is confident. So there’s a clear disconnect. So, you’re right that Plan A should have worked, but it didn’t. So, the failure here in this project is that we don’t have a clear document with all the things we’re gonna try, and we didn’t plan a little bit ahead here. So let’s do that
179 00:18:52.170 ⇒ 00:18:53.340 Uttam Kumaran: this morning.
180 00:18:53.510 ⇒ 00:18:58.980 Uttam Kumaran: And then let’s… we’ll make sure that we have another 8 or so hours to just get this done.
181 00:18:59.160 ⇒ 00:18:59.950 Henry Zhao: Today.
182 00:18:59.950 ⇒ 00:19:17.639 Uttam Kumaran: So, no matter who’s moving around or doing what, I want to have this done. We have the resources now. If it gets to the afternoon, and we don’t, like, don’t have this conversation, we will be jammed again. So, we can damage control in many different ways, but, like, yesterday we had nothing to sort of work off of, so…
183 00:19:18.470 ⇒ 00:19:23.430 Uttam Kumaran: Okay, so I think that’s clear. Like, anything else on Eden…
184 00:19:23.430 ⇒ 00:19:25.470 Henry Zhao: Yeah, that’s been our main focus this week, yeah.
185 00:19:25.820 ⇒ 00:19:32.670 Demilade: From my end, I got rid of… I got the refunds then in…
186 00:19:33.120 ⇒ 00:19:42.030 Demilade: Also, I’ve escalated one of the… so, Eden 675…
187 00:19:42.890 ⇒ 00:19:45.409 Demilade: I was looking to it, but basically…
188 00:19:46.180 ⇒ 00:19:49.379 Demilade: The… the pharmacy data is fine now.
189 00:19:49.970 ⇒ 00:19:53.840 Demilade: But we still have, like, Order is shipped.
190 00:19:53.950 ⇒ 00:20:00.989 Demilade: With no sent to pharmacy dates, so that means we don’t necessarily know when they were sent to pharmacy, but we just know that they were shipped.
191 00:20:01.160 ⇒ 00:20:13.329 Demilade: And now we also have some rows where, like, we don’t have any rows, actually, where there is a null, shipping date, but the pharmacy… the sent pharmacy date is not null. So basically, we don’t know
192 00:20:13.330 ⇒ 00:20:28.950 Demilade: when they have been sent to pharmacy, but not yet shipped. So that allows us… that doesn’t allow us to be able to escalate potential, like, misses until they are shipped, and then we know that, hey, this missed the SLA. So it doesn’t allow us to be proactive with the data, only reactive.
193 00:20:28.950 ⇒ 00:20:36.180 Demilade: So, right now, those are the two things that I just flagged in that regard. So, the pharmaceutta is fine, they’ve been able to backfill it.
194 00:20:36.220 ⇒ 00:20:41.239 Demilade: But we still have some cases where we don’t know when the pharmacy… when it was sent to pharmacy.
195 00:20:41.320 ⇒ 00:20:45.040 Demilade: And we also don’t know when it was sent to pharmacy and not yet shipped.
196 00:20:45.940 ⇒ 00:20:55.519 Uttam Kumaran: So, for both of these, this is a BASC issue. So, Robert, we have, like, a couple of these, like, missing data pieces. Can I, like, do you want to just talk to ELT about this?
197 00:20:56.040 ⇒ 00:21:02.249 Robert Tseng: I mean, these are all known things, we’ve been, like, kind of knocking on the door of it for a while, so… I mean…
198 00:21:03.160 ⇒ 00:21:04.420 Robert Tseng: I guess, like.
199 00:21:07.520 ⇒ 00:21:14.070 Robert Tseng: Sorry, I wasn’t… I was, like, looking… we still need Zach’s response on… what? Like…
200 00:21:14.890 ⇒ 00:21:15.840 Uttam Kumaran: We just are mis…
201 00:21:15.840 ⇒ 00:21:16.400 Robert Tseng: to see.
202 00:21:16.540 ⇒ 00:21:19.660 Uttam Kumaran: Yeah, we just need…
203 00:21:19.890 ⇒ 00:21:24.829 Uttam Kumaran: We need the date when it’s sent to the pharmacy, and the date when it’s shipped. Separate.
204 00:21:28.890 ⇒ 00:21:45.149 Demilade: Yeah, so, like, there’s inconsistent filling for sent to pharmacy, and so, in some cases, we just know it was shipped, but we don’t know when it was sent to pharmacy, so that allows us… that makes it hard to calculate the SLA. And in some cases, like, for us to be proactive, we need when it was sent to pharmacy.
205 00:21:45.830 ⇒ 00:21:57.099 Demilade: before the shipping date comes in. And there are no cases where we have the center pharmacy before the shipping date comes in, so we can’t say, hey, this has been at the pharmacy for 3 days, or 4 days, and has not yet been shipped.
206 00:21:57.470 ⇒ 00:22:02.250 Robert Tseng: How do we let it go from 1% to 2% to 60% to 80%? Like, I don’t understand, how did that happen?
207 00:22:02.250 ⇒ 00:22:11.339 Demilade: Oh, no, so 3 weeks ago, we noticed that, like, the pharmacy data was missing. Like, the column that had the pharmacy name or pharmacy on the individual orders was missing.
208 00:22:11.340 ⇒ 00:22:17.069 Robert Tseng: Yeah, I saw you, like, messaging Bask about this stuff already, like, I guess nothing has happened from them in the past 3 weeks?
209 00:22:17.070 ⇒ 00:22:22.969 Demilade: So… so pharmacy is fine. That’s why… that’s the first part of it. So they’ve been able to backfield the pharmacy column.
210 00:22:23.300 ⇒ 00:22:41.369 Demilade: So right now, it’s back down to, like, 1% to 4%. I believe, Henry looked at it earlier this week, or late last week. Yeah, so it’s fine now. So we do have a good chunk of the pharmacy data available. It’s just now, to match the SLA to the pharmacies, we need to know
211 00:22:41.630 ⇒ 00:22:47.939 Demilade: Like, we can only see when it was shipped, and use that as a proxy.
212 00:22:48.200 ⇒ 00:22:58.600 Demilade: For how well they’ve been doing, but it doesn’t allow us to be proactive, because there are orders right here, right now, that have been sent to pharmacy, but we don’t know what’s happening with that until they get shipped.
213 00:23:00.150 ⇒ 00:23:06.840 Robert Tseng: Yeah, so it’s like, once they get shipped, then we get the sent to pharmacy and ship date, but before that, we don’t get the sent to pharmacy date.
214 00:23:06.840 ⇒ 00:23:17.629 Demilade: Exactly. Yeah. And then there are still scenarios where, when it’s shipped, we get the ship dates, but we also don’t still get the center pharmacy dates. So those are, like, the two different scenarios for SLA calculation.
215 00:23:18.850 ⇒ 00:23:23.060 Robert Tseng: God, this is… Terrible, but yeah, no, I understand.
216 00:23:24.880 ⇒ 00:23:33.590 Robert Tseng: Okay, I mean, that’s… I mean, I know you guys are pushing on that. I think if there’s any questions about it, I know how to answer it, but I don’t really think I want to bring this to…
217 00:23:33.820 ⇒ 00:23:49.739 Robert Tseng: ELT’s mind. Like, I’m going into the conversation, I have a one-hour call of them, asking them, like, hey, like, pay us more, we’re expanding to these things, so I’m not gonna tell them, we haven’t finished the… we haven’t finished these two solutions. Like, I’m not gonna bring these up with that.
218 00:23:49.740 ⇒ 00:23:53.410 Uttam Kumaran: I guess, like, this is more of, like, we could just keep pushing, like, the way we’ve.
219 00:23:53.410 ⇒ 00:23:57.849 Robert Tseng: Yeah, I was just keeping pushing. I’m not gonna bring it up proactively, unless they ask me what’s going on.
220 00:23:58.340 ⇒ 00:23:58.830 Uttam Kumaran: Yeah.
221 00:23:59.690 ⇒ 00:24:13.459 Demilade: I think we do have a thread. Amber and I have a thread with Zach. I don’t know if, Amber, you could just, like, keep following up on this. Like, I know he’s done… because that’s where we made the push for the pharmacy, which is when they did the backfill.
222 00:24:13.960 ⇒ 00:24:17.819 Demilade: well, like, I guess there’s, like, there’s still other stuff to push for, and…
223 00:24:18.070 ⇒ 00:24:21.919 Demilade: it’s kind of annoying just, like, continuously messaging Zach.
224 00:24:23.020 ⇒ 00:24:42.509 Robert Tseng: Yeah, I mean, what moves Zach is when we quantify it. He may, like, be… he may throw a fit about it, but, like, if you remember De Milade, when I was following up with Zach, I’d always be like, this is impacting 10-15% of orders. And it’s like, that order of magnitude, like, he has to respond to that. Well, who’s asking for it?
225 00:24:43.610 ⇒ 00:24:44.240 Uttam Kumaran: Why not?
226 00:24:44.240 ⇒ 00:24:45.229 Demilade: Just put who’s that?
227 00:24:45.230 ⇒ 00:24:49.570 Uttam Kumaran: No, no, who in the Eden team wants this? Why don’t you just throw them…
228 00:24:49.700 ⇒ 00:24:52.310 Uttam Kumaran: and Zach, and attack them in this thread.
229 00:24:52.510 ⇒ 00:24:54.580 Uttam Kumaran: like, Right?
230 00:24:54.580 ⇒ 00:25:02.969 Demilade: I mean, I mean, personally, it’s basically like Brad. This is basically Brad’s field, because he’s the supply chain manager right now.
231 00:25:05.460 ⇒ 00:25:07.160 Uttam Kumaran: Like, I feel like we’re just a broker…
232 00:25:07.160 ⇒ 00:25:07.630 Demilade: Test.
233 00:25:07.630 ⇒ 00:25:13.649 Uttam Kumaran: of bad news, and we’re gonna get… why, like, why not just tag those two people and say, hey, like, we’ve reached the end of what we can do here?
234 00:25:14.140 ⇒ 00:25:14.610 Robert Tseng: Yeah.
235 00:25:14.610 ⇒ 00:25:21.110 Uttam Kumaran: here’s the clear ask we’ve made, I wanna… I need to escalate to you guys. Like, Amber, is that something you could handle?
236 00:25:24.570 ⇒ 00:25:25.950 Amber Lin: Yeah, I can do that.
237 00:25:26.410 ⇒ 00:25:37.010 Uttam Kumaran: Yeah, I would just, like… I mean, my solution is, like, I don’t want us to get jammed. I want to show the people we’re building this for that, like, we were asking multiple times.
238 00:25:37.390 ⇒ 00:25:39.719 Uttam Kumaran: Demolat, if you can do anything in the next, like.
239 00:25:40.000 ⇒ 00:25:41.999 Uttam Kumaran: Sometime to just think about, like.
240 00:25:42.350 ⇒ 00:25:52.069 Uttam Kumaran: quantify the impact, but if it’s very clear that the team… that the Eden team is asking for this, and the vendor’s not responding, and we have all those people, just throw them all on the same thread and, like.
241 00:25:52.550 ⇒ 00:25:55.210 Uttam Kumaran: Yeah, at least we’ll just keep trying different things.
242 00:25:55.210 ⇒ 00:26:03.829 Amber Lin: We did text Josh last time we, I asked for it, so… they do know, like, all of them do know about this issue, but I will…
243 00:26:03.830 ⇒ 00:26:04.290 Uttam Kumaran: Do it again.
244 00:26:04.290 ⇒ 00:26:05.060 Amber Lin: for it.
245 00:26:05.060 ⇒ 00:26:06.160 Uttam Kumaran: suit again, yeah.
246 00:26:06.160 ⇒ 00:26:06.800 Demilade: Yes, so…
247 00:26:06.800 ⇒ 00:26:11.730 Uttam Kumaran: Let’s do it again until someone tells us that it’s not important, or someone says yes.
248 00:26:11.850 ⇒ 00:26:14.299 Uttam Kumaran: Because otherwise, like, we’re not, like, how can we…
249 00:26:14.870 ⇒ 00:26:16.769 Uttam Kumaran: Yeah, what can we do, you know?
250 00:26:17.280 ⇒ 00:26:26.900 Amber Lin: Okay, so I’ll quantify the values, and I’ll send it to you, Amber, so you can just put it there and tag Josh and Brad.
251 00:26:26.900 ⇒ 00:26:27.620 Demilade: Yeah.
252 00:26:28.370 ⇒ 00:26:28.940 Uttam Kumaran: Okay.
253 00:26:33.590 ⇒ 00:26:37.549 Uttam Kumaran: Okay, great. Let’s talk about,
254 00:26:38.800 ⇒ 00:26:41.099 Uttam Kumaran: Ellie, I’m just gonna keep, like.
255 00:26:41.510 ⇒ 00:26:44.579 Uttam Kumaran: Basically, we have the deck ready,
256 00:26:45.440 ⇒ 00:26:49.239 Uttam Kumaran: I’m gonna just send them a couple notes on Azure, so there’s nothing here to do.
257 00:26:49.410 ⇒ 00:26:54.640 Uttam Kumaran: Hype, we had a great meeting yesterday, several auction items for me and Awash.
258 00:26:54.850 ⇒ 00:26:59.100 Uttam Kumaran: you feel good on hype, Robert, like, I’m still gonna get you, like.
259 00:26:59.890 ⇒ 00:27:07.360 Uttam Kumaran: I now have a pretty concise, like, one-pager to get you for talking points for Audrey, like, that’s… that’s all you need.
260 00:27:07.870 ⇒ 00:27:11.689 Robert Tseng: Yeah, I’m meeting Audrey on Friday. I guess a wish…
261 00:27:11.880 ⇒ 00:27:22.880 Robert Tseng: Or, I mean, sorry, you guys had a call with people yesterday? Yeah, yeah, just, yeah, you’re just letting me know, like, kind of what the feedback is. I’m… I’m basically restructuring, kind of, we’re gonna have a new contract out of that call, or out of that meetup with her.
262 00:27:22.880 ⇒ 00:27:25.620 Uttam Kumaran: Yeah, we have, like, tons of action items, so…
263 00:27:25.620 ⇒ 00:27:27.280 Robert Tseng: That’s really positive. And then…
264 00:27:27.280 ⇒ 00:27:28.999 Uttam Kumaran: Ellie, like,
265 00:27:29.490 ⇒ 00:27:34.810 Uttam Kumaran: we made the deck. I know you… I don’t know if you had a chance to leave some feedback, like, anything for that?
266 00:27:35.130 ⇒ 00:27:35.890 Robert Tseng: I haven’t.
267 00:27:35.890 ⇒ 00:27:36.879 Uttam Kumaran: Okay, okay, alright.
268 00:27:36.880 ⇒ 00:27:37.450 Robert Tseng: Yeah.
269 00:27:38.330 ⇒ 00:27:41.459 Uttam Kumaran: Okay, cool. That’s… All I had, so…
270 00:27:41.460 ⇒ 00:27:46.930 Robert Tseng: I don’t know if I’ll get to Ellie today. I think we’re up at the end of the month, right? Yeah. And then,
271 00:27:47.030 ⇒ 00:28:06.590 Robert Tseng: Yeah, I think as long as Solaron’s solution is kind of pushing forward, I might… I might push it until next week. I think, I’m prioritizing the README call tomorrow, because I feel like we haven’t… we’re not… I mean, I haven’t seen anything in the past few days. And then, yeah, well, yeah, so I just… README and Eden are on my mind, like, as far as priorities today.
272 00:28:06.820 ⇒ 00:28:07.190 Uttam Kumaran: Okay.
273 00:28:07.190 ⇒ 00:28:07.950 Henry Zhao: Yeah, same.
274 00:28:07.950 ⇒ 00:28:08.500 Robert Tseng: Yeah.
275 00:28:08.730 ⇒ 00:28:16.520 Uttam Kumaran: So then for folks later, we have two grooming sessions, one for urban… one for the AI folks, and then one for…
276 00:28:16.680 ⇒ 00:28:20.490 Uttam Kumaran: Eden, Read Me, Insomnia, Ellie, does that, like, hour work for everybody?
277 00:28:22.260 ⇒ 00:28:27.859 Uttam Kumaran: It’s… I know it’s a big ask. Probably next week it can be shorter, but I just want to get another week ahead.
278 00:28:28.870 ⇒ 00:28:30.699 Uttam Kumaran: On those, on these clients.
279 00:28:31.320 ⇒ 00:28:34.789 Uttam Kumaran: So this is 2.45 to 3.45 Eastern.
280 00:28:37.070 ⇒ 00:28:39.559 Amber Lin: She’ll… she’ll work for me.
281 00:28:40.300 ⇒ 00:28:41.050 Demilade: It works for me.
282 00:28:41.050 ⇒ 00:28:42.520 Uttam Kumaran: Some? Or any of it?
283 00:28:42.920 ⇒ 00:28:49.120 Robert Tseng: Yeah, I’ll… I can join for that. I don’t know if I can do the dry run. I have an event during that time, so…
284 00:28:49.120 ⇒ 00:28:49.640 Uttam Kumaran: Okay.
285 00:28:49.640 ⇒ 00:28:50.959 Robert Tseng: Like, I don’t know.
286 00:28:51.170 ⇒ 00:28:53.349 Robert Tseng: I… yeah. I feel like…
287 00:28:53.640 ⇒ 00:29:00.259 Robert Tseng: Well, okay, fine, like, I’ll do whatever we need to do, but, like, yeah, I think, kind of.
288 00:29:00.770 ⇒ 00:29:04.400 Robert Tseng: Yeah, I’ll at least make the grooming, like, I don’t know if I’ll do the dry run.
289 00:29:04.710 ⇒ 00:29:10.449 Uttam Kumaran: And you can make a call by, like, noon. I mean, look, if we… if there’s nothing on README by noon, then you’ll have to step in.
290 00:29:10.700 ⇒ 00:29:11.430 Robert Tseng: Yeah.
291 00:29:11.430 ⇒ 00:29:15.649 Uttam Kumaran: So, I think that’s up to… that’s up to you, Henry, like, on how much you can get done.
292 00:29:15.650 ⇒ 00:29:20.180 Henry Zhao: I’ll send the Eden doc and then the README deck as soon as possible.
293 00:29:20.630 ⇒ 00:29:21.170 Uttam Kumaran: Okay.
294 00:29:22.720 ⇒ 00:29:39.329 Uttam Kumaran: Okay, cool. And then, yeah, Demolat, if you have a moment, Sam is really familiar, he just… he’s gonna write up a doc on, like, getting all the Mother Duck stuff for Insomnias in, so we should have enough for you to kind of query and poke around there, so that’d be a huge win today. Gives us two more days to sort of iterate and set up Robert for Monday.
295 00:29:40.000 ⇒ 00:29:48.049 Demilade: Okay, sounds good. Also, I would like to access, Rico, that would be great, if you could just add me to the vault, but I can…
296 00:29:48.550 ⇒ 00:29:49.920 Demilade: Can access everything.
297 00:29:52.790 ⇒ 00:29:53.570 Uttam Kumaran: Okay.
298 00:29:53.810 ⇒ 00:29:56.179 Uttam Kumaran: Alright, thank you guys. Appreciate the time.
299 00:29:56.180 ⇒ 00:29:57.560 Demilade: Thank you. Bye.