Meeting Title: Weekly Eden Data Sync Date: 2025-09-10 Meeting participants: Fireflies.ai Notetaker Tigran, Henry Zhao, Kevin Bell, Robert Tseng, Kumar Vanshaj, Ryon, Amber Lin, Mitesh Patel, kumar’s AI Notetaker, Cutter Streeby
WEBVTT
1 00:04:26.340 ⇒ 00:04:31.620 Henry Zhao: Hey, Robert, do you mind doing a lot of the talking during this meeting today? Just my throat is still not feeling well.
2 00:04:32.110 ⇒ 00:04:34.970 Robert Tseng: Yeah, all good. We’re all, we’re all sick here, though.
3 00:04:35.190 ⇒ 00:04:35.850 Henry Zhao: Thank you.
4 00:04:42.960 ⇒ 00:04:45.630 Henry Zhao: I also don’t know how much there’s to talk about today.
5 00:04:46.490 ⇒ 00:04:49.820 Robert Tseng: I don’t… I don’t think anyone’s joining, except for Kevin, so…
6 00:04:50.750 ⇒ 00:04:53.139 Henry Zhao: Okay, Kevin, let me read the message you just sent me.
7 00:04:53.370 ⇒ 00:04:54.060 Kevin Bell: Yeah.
8 00:04:58.710 ⇒ 00:04:59.130 Henry Zhao: Okay.
9 00:04:59.130 ⇒ 00:05:00.250 Ryon: Hello, everyone.
10 00:05:00.770 ⇒ 00:05:02.829 Henry Zhao: For Catalysts… Oh, hey guys.
11 00:05:06.140 ⇒ 00:05:11.130 Henry Zhao: So, Kevin, so the catalyst is just 2%, but it gets capped at 15K.
12 00:05:11.270 ⇒ 00:05:12.720 Kevin Bell: Yes. Yep.
13 00:05:12.880 ⇒ 00:05:15.299 Kevin Bell: 2% network fee, capped at 15K.
14 00:05:18.550 ⇒ 00:05:22.430 Henry Zhao: We go over 75,000… oh, wait, no. 750,000.
15 00:05:23.380 ⇒ 00:05:24.970 Henry Zhao: It’s just 15K, alright.
16 00:05:37.490 ⇒ 00:05:43.100 Robert Tseng: Okay, yeah, I guess what else do we need to catch up on? I wasn’t here last week, so,
17 00:05:43.630 ⇒ 00:05:49.910 Robert Tseng: Yeah, I guess, I mean, this thing is really for us to kind of get a sense of what’s coming down the pipeline for the marketing side.
18 00:05:52.800 ⇒ 00:06:11.819 Ryon: Yeah, I think I need to provide some clarity, Robert, based on the message that Cutter sent this morning on some different things, and get some, feedback or some insight from you guys on some different things, so let me just kick things off with my side of things, okay? So, basically, behind the scenes right now, there’s a debate happening about the attribution of
19 00:06:11.820 ⇒ 00:06:23.119 Ryon: conversions to this or that channel, right? E-commerce, right? Happens every day. So what’s really confusing to, I think, a lot of people is we need some insight or some direction from you guys on
20 00:06:23.200 ⇒ 00:06:37.420 Ryon: circumstances where we think that an order might be misattributed to a product or to a channel, or not. So, let me give you some context. The first is we’ll take the offer and
21 00:06:37.420 ⇒ 00:06:54.469 Ryon: Google Ads. So, right now, there’s some questions around Google Ads and whether or not it’s the offer is claiming too many of the conversions that Google Ads is driving, right? And their thinking around this is that… two things.
22 00:06:54.770 ⇒ 00:07:05.140 Ryon: Google Ads is using, I think, the server-side conversion tracking that you guys have set up, whereas the offer is using client-side. And is there a possibility there’s a mix-up there? And B,
23 00:07:05.770 ⇒ 00:07:08.100 Ryon: The conversion windows
24 00:07:08.350 ⇒ 00:07:24.839 Ryon: are different for them, right? So, I guess what we’re trying to assess from this is, is there a chance, or, you know, is there a possibility that the offer is counting too many conversions, from the way that we’ve set up their, their structure, or their information? So that’s, I guess, the first question.
25 00:07:25.300 ⇒ 00:07:36.109 Ryon: The second question is really just around the BAS conversion data, so this is something that Rob told me about, like, I don’t know, 6 months ago, and it may still be the case, it may not be the case, but as I understand it.
26 00:07:36.110 ⇒ 00:07:47.559 Ryon: from the data that BASC reports to us, okay, the conversion data, they do not update to the questionnaire title field
27 00:07:47.560 ⇒ 00:07:52.630 Ryon: in the data they provide. It’s always the first questionnaire
28 00:07:52.630 ⇒ 00:07:59.410 Ryon: that the user hit, even though it might be a different product that they, you know, most recently bought.
29 00:07:59.740 ⇒ 00:08:07.479 Ryon: Rob was trying to correct for that in some of his tables in BigQuery. I guess I’m just wondering if you guys are doing the same. So yeah, two questions.
30 00:08:07.690 ⇒ 00:08:08.600 Ryon: Let me know.
31 00:08:09.390 ⇒ 00:08:10.850 Robert Tseng: Yeah, we correct for that.
32 00:08:12.300 ⇒ 00:08:14.479 Robert Tseng: So, that’s the second question.
33 00:08:14.480 ⇒ 00:08:15.200 Ryon: Okay.
34 00:08:15.200 ⇒ 00:08:21.830 Robert Tseng: Yeah, so that’s… that was a known issue. We already addressed that. As far as, like, the first part, like.
35 00:08:22.270 ⇒ 00:08:25.390 Robert Tseng: oh yeah, I think I sent a message. I’m like, okay, well, if it’s…
36 00:08:25.870 ⇒ 00:08:36.759 Robert Tseng: On the… yeah, if there’s a mismatch between, like, server and client, I mean, that’s… I guess Andrew is still kind of around, he’s, like, looking into stuff here and there, but, on the Catalysts, if you’re using Catalysts,
37 00:08:37.850 ⇒ 00:08:47.369 Robert Tseng: I… I mean, I don’t… I’ve not… I’ve not gone to Catalyst, so rather than saying, like, oh, we’re gonna update… we’re gonna… we’re gonna switch to sending server-side through segment.
38 00:08:47.440 ⇒ 00:09:00.039 Robert Tseng: like, I don’t know, like, have we, like, exhausted all other options? Like, have we looked at adjusting attribution settings within Catalyst? Like, it’s kind of hard to… for us to keep track of, like, how each platform is handling this, but…
39 00:09:01.350 ⇒ 00:09:01.710 Ryon: Particular…
40 00:09:01.710 ⇒ 00:09:12.960 Kevin Bell: clear, like, if you’re gonna change, I think, the window, I think you have to do it through the pixel. You can’t do it through, like… Catalyst is not like Google and Facebook, where you can just, like, hit a button and change the settings.
41 00:09:13.470 ⇒ 00:09:14.260 Robert Tseng: Okay.
42 00:09:14.710 ⇒ 00:09:29.480 Ryon: I think part of our problem here, too, is we use… I think it’s we use Northbeam for most of our attribution modeling, and that’s fine, but I think there’s some debates around, you know, the accuracy of that, and some of the confusion around, you know.
43 00:09:30.060 ⇒ 00:09:43.439 Ryon: where are conversions going to be claimed by this or that channel? So, if you can provide insight into that, that would be great. And Catalyst is just our… the platform we’re using to manage the influencers. It’s not actually, like, an attribution platform at all.
44 00:09:43.790 ⇒ 00:09:45.500 Ryon: So… Okay. Yeah.
45 00:09:45.570 ⇒ 00:10:04.800 Ryon: I think the reason why we’re asking is the ELT is very interested in knowing if they’re paying too much per conversion. So, going back to the whole offer Google scenario, right? You’ve got the offer claiming conversions that we’re paying them for, and you’ve got Google claiming conversions that we’re paying them for. We’d like to try and mitigate the, the…
46 00:10:05.020 ⇒ 00:10:18.729 Ryon: you know, costs if we can, so that we’re not double paying for something, right? It’s not double counting, right? It’s all one conversion, but, you know, in the world of e-commerce with omnichannel, right, you’re going to be paying multiple channels for the same conversion. We’re trying to mitigate that as much as possible.
47 00:10:19.060 ⇒ 00:10:22.550 Robert Tseng: Okay. I mean, I heard that it sounds like you guys are,
48 00:10:22.920 ⇒ 00:10:42.680 Robert Tseng: trying to move off North Beam, and so if we are exploring other attribution options, like, you know, you know, 3 months ago, I had suggested that we moved off North Beam and we do attribution, like, custom attribution. I mean, that kind of got shelved. We could bring that back and try to do that in parallel, like, if that’s a helpful exercise to kind of see
49 00:10:42.800 ⇒ 00:11:00.549 Robert Tseng: you know, I mean, right now, all of the attribution that we’re kind of… anything that we consider quote-unquote server-side is, like, what we’re getting fed through Northpeak. We’re not really doing… I mean, there’s maybe a little bit more cleanup through, in BigQuery before we would push it to these pixels, but, like, it’s, you know, it’s just… it’s…
50 00:11:00.550 ⇒ 00:11:04.020 Robert Tseng: pretty much historic data. So, we can…
51 00:11:04.140 ⇒ 00:11:08.590 Robert Tseng: We can bring that back if that’s something that we’re looking to answer now.
52 00:11:08.590 ⇒ 00:11:09.070 Ryon: So…
53 00:11:09.070 ⇒ 00:11:10.769 Robert Tseng: Just don’t know where you guys are at with this.
54 00:11:10.770 ⇒ 00:11:14.940 Ryon: Real quick, just so I understand something, because you said a couple details there I need some clarity on.
55 00:11:15.050 ⇒ 00:11:23.389 Ryon: You guys are getting all of your conversion attribution data through Northbeam, that’s the service side that you’re pushing through to, to the channels, or to the individual channels.
56 00:11:23.390 ⇒ 00:11:23.710 Robert Tseng: Yeah.
57 00:11:23.710 ⇒ 00:11:26.259 Ryon: Basically. Okay, alright, that makes sense.
58 00:11:27.450 ⇒ 00:11:29.310 Ryon: Okay, so…
59 00:11:29.310 ⇒ 00:11:41.840 Robert Tseng: you know, at best, we match North Beam, but there is obviously some latency, because Northbeam, you know, we’ve… you’ve seen Northbeam API breaks here and there, like, the connectors kind of fall off, whatever, so…
60 00:11:41.840 ⇒ 00:11:59.449 Robert Tseng: you know, whenever we’ve called that out, it’s usually, like, a North Beam… I mean, we just don’t have control over those connections. So, yeah, like, I think that’s… that’s been, like, a pattern, which is why I wanted to go direct with these platforms before, but we never… we never got the go-ahead to do that.
61 00:11:59.690 ⇒ 00:12:06.380 Ryon: Okay, so is there any… and Pitesh, is there any appetite to revisit the whole move off of North Beam?
62 00:12:06.690 ⇒ 00:12:10.180 Ryon: Project at all, or is that just something we’re not gonna talk about right now?
63 00:12:10.180 ⇒ 00:12:15.760 Kevin Bell: we’ve talked about other softwares, matt started talking to RockerBox, it’s…
64 00:12:16.170 ⇒ 00:12:22.179 Kevin Bell: It’s not the cheapest thing, like, you know, between incremental and North Beam, and this has been happening over the last week.
65 00:12:24.550 ⇒ 00:12:33.539 Kevin Bell: RockerBox is more than incremental and Northview, so we’re kicking the can, or, you know, looking for some other software, so there is some conversation, but even, you know.
66 00:12:34.070 ⇒ 00:12:39.970 Kevin Bell: At some point, bringing it in a house is definitely going to be the best ordeal, but the question is, you know, do we want to do that?
67 00:12:40.200 ⇒ 00:12:44.799 Kevin Bell: before the EHR is even live, like, you know, if it’s supposed to be close.
68 00:12:45.290 ⇒ 00:12:48.279 Kevin Bell: You know, in theory, that’s probably a way for that.
69 00:12:49.010 ⇒ 00:12:49.560 Ryon: Okay.
70 00:12:51.400 ⇒ 00:12:57.330 Robert Tseng: Okay, I’ll bring that up with ELT today, I’m talking to them, as well, so I think,
71 00:12:57.950 ⇒ 00:13:06.200 Robert Tseng: I guess you guys veg… you guys benchmark against incremental, like, it seems… I mean, we have two attribution platforms currently, right? So, like.
72 00:13:06.420 ⇒ 00:13:08.100 Kevin Bell: Sacramental is not…
73 00:13:08.540 ⇒ 00:13:18.709 Kevin Bell: Incremental is… is… is really… like, we’re actually cutting the contract. They’re just not, you know, the data… it’s not a useful… it’s not a tool that’s for our use case.
74 00:13:20.020 ⇒ 00:13:20.540 Robert Tseng: Up.
75 00:13:21.010 ⇒ 00:13:26.060 Kevin Bell: Yeah, it’s… incremental is really designed for, like, regional-based businesses, so think, like, a dealership.
76 00:13:26.220 ⇒ 00:13:32.020 Kevin Bell: That it’s, like, you know, on every single channel in its market, and you’re trying to identify…
77 00:13:32.210 ⇒ 00:13:44.039 Kevin Bell: the impact of your integrated marketing campaigns that you’re launching, or if you’re, like, a massive enterprise company like Disney, and again, you’re trying to model out, or trying to get an understanding of your…
78 00:13:44.170 ⇒ 00:13:47.750 Kevin Bell: your integrated marketing campaigns. For us, it just…
79 00:13:47.990 ⇒ 00:13:52.139 Kevin Bell: The… the period in time it takes to recognize, like.
80 00:13:52.380 ⇒ 00:13:59.299 Kevin Bell: The impact of any campaigns or adjustments that we make is long enough that, you know, they’ve consistently told us you shouldn’t
81 00:13:59.510 ⇒ 00:14:04.740 Kevin Bell: take any data series on any changes that you make for at least 30 days, which is, like, that’s too long of a window.
82 00:14:04.740 ⇒ 00:14:05.839 Robert Tseng: Yeah, that’s too long.
83 00:14:06.020 ⇒ 00:14:07.409 Robert Tseng: Yeah. Okay.
84 00:14:09.640 ⇒ 00:14:28.619 Robert Tseng: So, I mean, in a world where, okay, like, when we bring attribution in-house, like, and we’re able to, you know, if you do end up going down that route, and we build out our own custom MTA or model or whatever, you do update this on a monthly basis. So, like, I don’t think that’s, like, an unrealistic expectation that these
85 00:14:28.620 ⇒ 00:14:36.180 Robert Tseng: models need to be tuned every month, so, I’m just saying, like, whatever platform you end up moving to, like, I… that doesn’t surprise me.
86 00:14:36.620 ⇒ 00:14:46.249 Kevin Bell: Yeah, yeah. The problem with their model, with incremental, is that they don’t account for organic or direct conversions.
87 00:14:46.400 ⇒ 00:14:48.320 Kevin Bell: So, like, for example, if you take
88 00:14:48.570 ⇒ 00:14:53.710 Kevin Bell: If you’re getting 1,000 customers a month, and 200 customers are organic and direct.
89 00:14:53.930 ⇒ 00:15:08.330 Kevin Bell: they subtract that 200 customers, and then they take your total advertising spend divided by that 800 customers, and then obviously segment the conversions between those channels for those 800. So it’s…
90 00:15:08.480 ⇒ 00:15:17.529 Kevin Bell: You know, for us as a business, like, if we stopped advertising today, you know, organic and direct would go to zero within, you know, within, like, 2 weeks.
91 00:15:17.780 ⇒ 00:15:18.629 Kevin Bell: So that’s…
92 00:15:18.630 ⇒ 00:15:19.060 Robert Tseng: Say.
93 00:15:19.060 ⇒ 00:15:21.900 Kevin Bell: Yeah, so it’s not… it’s not reflective of…
94 00:15:22.040 ⇒ 00:15:34.069 Kevin Bell: a business of our type that’s growing into a national market, whereas, like, the regional, you know, where I gave the example, like, the dealerships in, like, a Disney, they’re more,
95 00:15:34.510 ⇒ 00:15:40.490 Kevin Bell: the software’s more really designed for a company like that. But yes, you’re correct that, yeah, like, you gotta…
96 00:15:40.590 ⇒ 00:15:46.460 Kevin Bell: You gotta right-size your market every, you know, like you said, at least every month to ensure it’s accurate.
97 00:15:47.610 ⇒ 00:15:50.619 Robert Tseng: And Rob, I jumped in late, I was in with.
98 00:15:51.230 ⇒ 00:15:54.880 Cutter Streeby: everybody else. But… so this issue with…
99 00:15:55.710 ⇒ 00:15:59.710 Cutter Streeby: Trying to send the data from segment when the order is…
100 00:15:59.960 ⇒ 00:16:05.759 Cutter Streeby: approved by doctor to the affiliate conversion platform? That’s possible or not possible?
101 00:16:06.750 ⇒ 00:16:16.299 Robert Tseng: Yeah, that was possible, but we decided not to do that, right? That was… like, we went that direction, and then, you know, Nitesh and Cameron were like, no, don’t do that, so we didn’t. We reverted on that.
102 00:16:16.960 ⇒ 00:16:23.859 Cutter Streeby: Okay, so for Kevin, for paying out these influencers, we’re paying them when payment is captured, so…
103 00:16:24.860 ⇒ 00:16:29.309 Cutter Streeby: You know, there’s, like, 20% of people who never complete that shit.
104 00:16:31.150 ⇒ 00:16:33.360 Cutter Streeby: So do we want to address that here?
105 00:16:33.360 ⇒ 00:16:36.150 Kevin Bell: For… for the influencers, or are you talking about affiliates?
106 00:16:36.150 ⇒ 00:16:39.120 Cutter Streeby: Affiliates. Influencers… fine.
107 00:16:39.120 ⇒ 00:16:41.000 Kevin Bell: Yeah, yeah, you said, you said influencers.
108 00:16:41.000 ⇒ 00:16:42.210 Cutter Streeby: Oh, my bad. Affil.
109 00:16:42.210 ⇒ 00:16:42.850 Kevin Bell: Boom.
110 00:16:43.850 ⇒ 00:16:45.990 Cutter Streeby: Because that’s the issue that we’re seeing, is…
111 00:16:46.430 ⇒ 00:16:49.799 Cutter Streeby: We’re paying these guys for 54 units a day.
112 00:16:50.470 ⇒ 00:16:55.520 Cutter Streeby: And that’s, I don’t know, it’s whatever thousands of dollars it is, but…
113 00:16:55.740 ⇒ 00:17:00.200 Cutter Streeby: I think we paid him 600 grand last… last month, or the month before.
114 00:17:00.670 ⇒ 00:17:04.239 Cutter Streeby: But those are not true conversions, as Tableau
115 00:17:04.369 ⇒ 00:17:08.700 Cutter Streeby: calculates. Those are… they hit the purchase page and click purchase.
116 00:17:10.210 ⇒ 00:17:13.060 Cutter Streeby: So how do we reduce that payout?
117 00:17:13.069 ⇒ 00:17:16.979 Mitesh Patel: This conversation we need to have with Adam and Danny.
118 00:17:17.179 ⇒ 00:17:28.499 Mitesh Patel: Because the, you know, the CPA agreement, you know, we really can’t pay based on a sale, we pay based on a qualified lead.
119 00:17:29.019 ⇒ 00:17:31.569 Mitesh Patel: And that’s also…
120 00:17:31.949 ⇒ 00:17:39.139 Mitesh Patel: where the affiliate conversion rate’s gonna come into play. So we gotta have this discussion separately.
121 00:17:40.520 ⇒ 00:17:52.329 Cutter Streeby: Cool, I gotta figure something out now, because I don’t know where the CAC increase is coming from. So, Robert, you’re telling me that those purchases from the offer are actual purchases, there’s no duplication?
122 00:17:54.510 ⇒ 00:18:04.379 Robert Tseng: Yeah, I mean, there’s no duplication. I mean, not… I… okay, I wanna say… we can… we’re… I have… we’re gonna look into it, but, like, I don’t… I don’t think there should be duplication.
123 00:18:04.750 ⇒ 00:18:10.199 Cutter Streeby: Alright, is there a way that… so Ryan explained to you about the Basque sending…
124 00:18:10.500 ⇒ 00:18:12.939 Cutter Streeby: The first intake, conversion event, name, etc.
125 00:18:12.940 ⇒ 00:18:17.949 Robert Tseng: Yeah, but we already, we already, addressed that before we pushed the data back.
126 00:18:19.190 ⇒ 00:18:24.309 Cutter Streeby: Okay, cool, just let me know. Otherwise, I gotta figure something out, because we cut…
127 00:18:24.310 ⇒ 00:18:31.190 Robert Tseng: So maybe we do an analysis specifically on affiliate date, like, kind of orders. We’ll check.
128 00:18:31.360 ⇒ 00:18:39.050 Robert Tseng: Yeah, we’ll just spot check some of those to make sure that the intakes that they’re coming in from match, like, what we expect.
129 00:18:39.150 ⇒ 00:18:42.829 Robert Tseng: And then we will look at,
130 00:18:44.040 ⇒ 00:18:52.029 Robert Tseng: or yeah, I mean, you just want… you’re just trying to see if they’re… if we’re, like, sending duplicate orders, and they’re, you know, or, like, these are… these are actually real orders, so…
131 00:18:52.030 ⇒ 00:18:52.450 Cutter Streeby: Yeah, I think.
132 00:18:52.450 ⇒ 00:18:53.569 Robert Tseng: That’s what we should check.
133 00:18:53.570 ⇒ 00:18:57.920 Cutter Streeby: Google is saying, we have credit for 172 orders.
134 00:18:58.180 ⇒ 00:19:03.279 Cutter Streeby: Affiliates are saying, we have credit for 52, and we have 180 orders total.
135 00:19:03.470 ⇒ 00:19:07.930 Cutter Streeby: But we’re paying… we’re paying out on those conversions to the affiliates.
136 00:19:08.220 ⇒ 00:19:10.689 Robert Tseng: I can turn this bend off.
137 00:19:10.690 ⇒ 00:19:14.230 Cutter Streeby: But I can’t do anything with the affiliates, you know what I mean?
138 00:19:15.420 ⇒ 00:19:17.559 Mitesh Patel: I think, Cutter, that kind of…
139 00:19:18.010 ⇒ 00:19:29.449 Mitesh Patel: multi-attribution’s just gonna happen in e-commerce. And separating out, you know, the affiliate world into their own landing pages and intakes.
140 00:19:29.690 ⇒ 00:19:35.490 Mitesh Patel: That’s really what we should have done in the first place, and that’s the right thing to do.
141 00:19:35.490 ⇒ 00:19:38.699 Cutter Streeby: Cool, that’s what we’re gonna do. And then, Robert,
142 00:19:39.260 ⇒ 00:19:43.320 Cutter Streeby: Adam asked me if you have anybody that is, like, a full-time
143 00:19:44.010 ⇒ 00:19:48.969 Cutter Streeby: attribution person on Squad, if you can find them, or if you want me to find one.
144 00:19:49.900 ⇒ 00:20:00.350 Robert Tseng: Yeah, well, so we’re… now that… I mean, Andrew’s still around, you’ll see him, but, like, we’ve kind of paused him. Like, he’ll… he’ll still QA any, like, legacy stuff that we… he was working on, but…
145 00:20:00.450 ⇒ 00:20:10.060 Robert Tseng: we’re bringing in a guy from… I have a couple other clients named Zoron, so Henry’s bringing him up to speed, later today or tomorrow, so…
146 00:20:10.060 ⇒ 00:20:10.380 Ryon: Sorry.
147 00:20:10.380 ⇒ 00:20:12.640 Robert Tseng: Yeah, we couldn’t get you to meet him.
148 00:20:13.010 ⇒ 00:20:18.580 Ryon: Really quick, Andrew’s pause, what does that mean? Because I have him working on some stuff on the GTM site, Robert.
149 00:20:18.580 ⇒ 00:20:36.419 Robert Tseng: Yeah, yeah, he’ll finish it out through this week, but, like, I mean, I… he… we’re not expanding scope with… with, with Andrew. Like, he’ll… he’ll just… if anything, his… his directive is just anything maintenance-wise on the GTM side to train Ryan or just hand off to him, and then if he… he has a couple things that he’s QA-ing on the…
150 00:20:36.420 ⇒ 00:20:41.649 Robert Tseng: So you see, like, the Google Click ID or whatever, but, like, he’s… he’s not, like…
151 00:20:41.780 ⇒ 00:20:44.250 Robert Tseng: He’s not going to be this,
152 00:20:45.550 ⇒ 00:20:51.340 Robert Tseng: he’s not gonna take the role that, Cutter is talking about. I don’t think that’s within his skill set.
153 00:20:52.180 ⇒ 00:20:52.540 Cutter Streeby: Okay.
154 00:20:52.540 ⇒ 00:20:57.659 Ryon: So, for all requests related to that, then, do I just send them through to your board or to Amber, and she’ll just…
155 00:20:57.950 ⇒ 00:21:06.589 Robert Tseng: Yeah, yeah, we’ll triage it. So, I mean, I’m trying to not give you more people to message, like, you could still… Amber will still kind of triage everything.
156 00:21:06.590 ⇒ 00:21:07.470 Ryon: Okay, cool.
157 00:21:10.390 ⇒ 00:21:20.329 Robert Tseng: Yeah, but okay, when Zoran comes in tomorrow, Henry, we will… we’ll just get him to… yeah, we’ll set up a meeting with him and Cutter first, and then, like, yeah, I think, we can…
158 00:21:20.520 ⇒ 00:21:21.540 Robert Tseng: We’ll go from there.
159 00:21:21.810 ⇒ 00:21:22.250 Henry Zhao: Okay, so…
160 00:21:22.250 ⇒ 00:21:23.170 Cutter Streeby: What do you know.
161 00:21:23.380 ⇒ 00:21:31.470 Cutter Streeby: And we’re doing the work in the new platform, not with the offers stuff, and we can take all those pixels out whenever we make the switch.
162 00:21:32.140 ⇒ 00:21:32.790 Robert Tseng: Okay.
163 00:21:33.380 ⇒ 00:21:34.100 Cutter Streeby: Cool.
164 00:21:35.770 ⇒ 00:21:36.940 Cutter Streeby: Alright, thanks, guys.
165 00:21:37.330 ⇒ 00:21:37.920 Robert Tseng: Yeah.
166 00:21:38.340 ⇒ 00:21:47.799 Robert Tseng: Okay, Amber, so I think I’m gonna end up doing that analysis that we just discussed. I’ll probably kick back one of the Tableau things for now, because I think that seems more urgent.
167 00:21:47.800 ⇒ 00:21:54.120 Amber Lin: Yeah, I’ll draft a ticket and add it to you, and then I’ll keep in mind for the meeting between Zora and Qutter.
168 00:21:54.390 ⇒ 00:21:54.900 Cutter Streeby: Thank you.
169 00:21:55.950 ⇒ 00:21:59.850 Ryon: Really quick, is this a good time, Robert, to just address one more thing related to…
170 00:21:59.850 ⇒ 00:22:01.360 Robert Tseng: You guys have? Let’s do it. Okay. Yeah.
171 00:22:01.360 ⇒ 00:22:18.359 Ryon: So, this ticket here I’m gonna drop into the chat. I think the scope of this got, like, way blown up. I don’t need, like… this has nothing to do with the Remo Health people, just to be clear. This member summary data, all I need from you guys is just a very simple table that says how many people are there total in BASC right now.
172 00:22:18.360 ⇒ 00:22:23.929 Ryon: How many are on 12-month, how many are on 6-month, 3, and then monthly, right? And then, like, what’s the…
173 00:22:23.930 ⇒ 00:22:28.780 Ryon: you know, if I was to give a timeline, you know, how many people are gonna be renewing, you know.
174 00:22:28.870 ⇒ 00:22:40.250 Ryon: from tomorrow going forward 365 days, basically. Yeah. And just to total for that. It’s real simple. The reason why I’m doing this is because I’m trying to at least plan with ELT, like, hey, what would a timeline for the
175 00:22:40.310 ⇒ 00:22:54.009 Ryon: Am I being reported here? No? Okay. What would a timeline look like for our migration, basically? Like, if we were to do something that’s more aggressive over, you know, 2 months, 1 month, whatever, or something more, like, lenient over 3 to 6 months, something like that?
176 00:22:54.760 ⇒ 00:23:01.270 Robert Tseng: Yeah, okay. Well, I don’t know if you’ve seen our full remote proposal, but I’m just waiting for Adam to sign off on that, but we had…
177 00:23:01.270 ⇒ 00:23:12.860 Ryon: I have seen it, I have seen it, but let’s just say there’s been delays in the back, back in behind the scenes, you guys don’t see. Nothing having to do with you guys, which I’m sure you know. Just, there’s been delays, so we’ll get there. Okay.
178 00:23:13.900 ⇒ 00:23:21.560 Ryon: So you don’t think I… I mean, I was gonna bring it up and be like, well, if we want us to go anyway. Bring it up. Bring it up. Nope, keep bringing it up. Keep telling them. Keep bringing it up.
179 00:23:21.790 ⇒ 00:23:22.340 Robert Tseng: Heck.
180 00:23:23.050 ⇒ 00:23:23.670 Ryon: Google?
181 00:23:24.500 ⇒ 00:23:25.190 Robert Tseng: Okay.
182 00:23:25.470 ⇒ 00:23:32.490 Robert Tseng: Yeah, I mean, this… this request, I see, this member summary data thing, I think Amber, it’s assigned to Dave Milate. We should just have him finish it.
183 00:23:32.490 ⇒ 00:23:39.829 Amber Lin: I assigned to Awash, Awaz said he will look at it tomorrow. I… I can push for it today. Doesn’t seem like such a big task.
184 00:23:40.450 ⇒ 00:23:44.380 Robert Tseng: Yeah, okay, let’s just get it today, then. Okay, if Wish is on it, then sure.
185 00:23:44.380 ⇒ 00:23:45.070 Amber Lin: Yeah.
186 00:23:45.320 ⇒ 00:23:49.029 Ryon: Awesome. Thank you, guys. Appreciate it. Cool. Thanks for having me. Thanks, guys, see you.
187 00:23:49.260 ⇒ 00:23:50.360 Amber Lin: Right. Thanks.