Meeting Title: Eden Weekly Kick-Off Date: 2025-08-25 Meeting participants: Amber Lin, Cutter Streeby, Henry Zhao, Awaish Kumar, Robert Tseng, Josh, Fireflies.ai Notetaker Joshua, Andrew O’Neil, Annie Yu
WEBVTT
1 00:00:06.270 ⇒ 00:00:07.540 Cutter Streeby: Make a lot of life.
2 00:00:08.770 ⇒ 00:00:10.000 Amber Lin: Hello!
3 00:00:10.290 ⇒ 00:00:11.470 Cutter Streeby: Hello!
4 00:00:21.560 ⇒ 00:00:22.360 Robert Tseng: Hello.
5 00:00:22.990 ⇒ 00:00:23.780 Amber Lin: Oh.
6 00:00:24.100 ⇒ 00:00:32.299 Amber Lin: Alright, I think we can get… started… … Alright.
7 00:00:32.900 ⇒ 00:00:35.359 Amber Lin: Let me start off with…
8 00:00:40.110 ⇒ 00:00:43.910 Amber Lin: I think we’re gonna… Yeah. Okay.
9 00:00:45.550 ⇒ 00:00:48.530 Amber Lin: So, as always, a quick overview.
10 00:00:49.150 ⇒ 00:00:53.350 Amber Lin: of our… Priorities…
11 00:00:53.520 ⇒ 00:01:02.030 Amber Lin: this sprint, so we just started this new sprint today. Our top priority is finishing North Beam on the tagging tracking side.
12 00:01:02.290 ⇒ 00:01:08.430 Amber Lin: And then we have the customer I.O. Campaign personalization tasks.
13 00:01:09.220 ⇒ 00:01:17.119 Amber Lin: Which also includes cost optimizations. Henry is on this, and we will… This is urgent for us.
14 00:01:17.840 ⇒ 00:01:30.319 Amber Lin: We also put mixed panel as high, since we know the month is coming to an end, and then we… the contract, is going to renew, so we’ll want to get that done before the contract renewal.
15 00:01:30.810 ⇒ 00:01:33.009 Amber Lin: And then after that…
16 00:01:33.640 ⇒ 00:01:46.190 Amber Lin: there’s the ROAS, and I know Mitesh asked about this earlier this morning, of when are we going to add the offline spends to the dashboards? So that’s something that
17 00:01:46.720 ⇒ 00:01:48.600 Amber Lin: We should focus on as well.
18 00:01:51.090 ⇒ 00:01:55.780 Amber Lin: I do think the FarmLabs dashboard can be…
19 00:01:56.230 ⇒ 00:01:59.830 Amber Lin: I think that could be considered….
20 00:01:59.990 ⇒ 00:02:13.810 Josh: Yeah, let’s pause, that’s pause all the, next steps for that for now, because we’ll have some new folks coming in. They’re gonna see their own views coming up, but I think they’re just making sure that what it’s… what’s there is working, and it’s good to go. It’s good.
21 00:02:13.810 ⇒ 00:02:15.680 Amber Lin: Okay, just making sure…
22 00:02:19.880 ⇒ 00:02:20.830 Amber Lin: Art.
23 00:02:22.380 ⇒ 00:02:24.549 Amber Lin: So, move that to planned.
24 00:02:24.780 ⇒ 00:02:42.850 Amber Lin: And then, Josh, for your dashboard, there’s still the P1 charts that we weren’t… that we didn’t do last week, because we had other… other priorities. Would you like this to be done this week, or would you want other priorities to be done first?
25 00:02:42.850 ⇒ 00:02:50.850 Josh: get the other priorities done. Like I said, we have some new folks coming in that are gonna be kind of taking over some of the supply chain stuff.
26 00:02:50.850 ⇒ 00:02:53.309 Amber Lin: Okay, awesome. …
27 00:03:09.240 ⇒ 00:03:17.889 Amber Lin: And then… on the finance side, I know Jonah had some requests,
28 00:03:18.000 ⇒ 00:03:30.100 Amber Lin: Especially on changes to the dashboard that we made him. And I also know that in the morning, Adam also sent a request. I haven’t got a chance to… he just sent it, so I haven’t been able to look at it yet.
29 00:03:30.560 ⇒ 00:03:42.030 Amber Lin: But Annie, this is mostly changes for, Jonah’s dashboard. Can I get some advice on how the finance stuff for Jonah places
30 00:03:42.170 ⇒ 00:03:46.120 Amber Lin: each, … Compares to the other projects we have.
31 00:03:46.940 ⇒ 00:03:59.970 Cutter Streeby: I need affiliate spends in the dashboard, like, ASAP, and the customer I owe ASAP. Like, those are the two things that… I’m spending money, I have no idea where I’m spending money.
32 00:04:00.560 ⇒ 00:04:06.389 Cutter Streeby: And then… They’re not getting notifications, so the tickets are just piling up.
33 00:04:06.620 ⇒ 00:04:08.110 Amber Lin: Gotcha.
34 00:04:08.400 ⇒ 00:04:10.250 Amber Lin: Hmm, let’s say so.
35 00:04:19.149 ⇒ 00:04:20.149 Amber Lin: Alright.
36 00:04:20.279 ⇒ 00:04:29.129 Amber Lin: So I’ll have Annie work on the dashboarding there, once we have the models done, before she works on the finance stuff for Jonah.
37 00:04:29.450 ⇒ 00:04:31.460 Amber Lin: … Okay.
38 00:04:34.370 ⇒ 00:04:35.150 Amber Lin: Alright.
39 00:04:35.470 ⇒ 00:04:40.510 Amber Lin: I think that’s a good overview of the projects. Let’s look at the current cycle.
40 00:04:40.960 ⇒ 00:04:44.099 Amber Lin: There’s a few tickets that carried over.
41 00:04:44.560 ⇒ 00:04:51.840 Amber Lin: from last cycle… I’m gonna move this… Move this out first.
42 00:04:52.570 ⇒ 00:04:54.990 Amber Lin: And then… Okay.
43 00:04:56.780 ⇒ 00:04:58.530 Amber Lin: Forecasting…
44 00:05:05.720 ⇒ 00:05:06.400 Amber Lin: Okay.
45 00:05:07.440 ⇒ 00:05:09.640 Amber Lin: Alright. Project.
46 00:05:12.050 ⇒ 00:05:12.970 Amber Lin: Alright.
47 00:05:14.290 ⇒ 00:05:23.320 Amber Lin: So, on the urgent priority side, we have the… customer campaign… personalized… customer I.O. stuff?
48 00:05:24.260 ⇒ 00:05:25.440 Amber Lin: So…
49 00:05:27.000 ⇒ 00:05:34.329 Amber Lin: Harry, I see these are blocked. Are they still blocked, or are you able to start work on… working on them this week?
50 00:05:34.330 ⇒ 00:05:35.899 Henry Zhao: I’m working on this.
51 00:05:35.900 ⇒ 00:05:38.990 Amber Lin: Oh, okay, so I will say that they’re all…
52 00:05:40.210 ⇒ 00:05:43.260 Amber Lin: Is 727 also in progress, or are they….
53 00:05:43.800 ⇒ 00:05:47.390 Robert Tseng: Yeah, that’s just he needs to meet with Judd and let him know how to implement.
54 00:05:48.280 ⇒ 00:05:48.950 Amber Lin: Okay.
55 00:05:50.770 ⇒ 00:05:53.229 Henry Zhao: And I’m making some final changes on the treatment mapping.
56 00:05:53.750 ⇒ 00:05:54.360 Amber Lin: Okay.
57 00:05:56.370 ⇒ 00:05:59.979 Robert Tseng: Was everything you got from Christiana good from last week, Henry?
58 00:05:59.980 ⇒ 00:06:04.289 Henry Zhao: I asked them if they can double-check it, but … I think Judd maybe did a quick double-check.
59 00:06:04.970 ⇒ 00:06:08.539 Robert Tseng: Alright, I think… I think we have enough to just make the decision there.
60 00:06:08.940 ⇒ 00:06:09.270 Amber Lin: Okay.
61 00:06:09.360 ⇒ 00:06:12.049 Henry Zhao: And then, Carter, let me know if you need anything else on the 2Zepatide stuff.
62 00:06:12.780 ⇒ 00:06:17.649 Cutter Streeby: No, I sent it to them, they said it’s just errors, they’re looking at it, …
63 00:06:18.610 ⇒ 00:06:20.320 Cutter Streeby: That’s all. And then….
64 00:06:20.320 ⇒ 00:06:20.939 Henry Zhao: Anytime I won.
65 00:06:21.060 ⇒ 00:06:23.160 Henry Zhao: Can I, can I get, like, a….
66 00:06:23.590 ⇒ 00:06:30.060 Cutter Streeby: Temperature check on how long until… the… Affiliate…
67 00:06:30.460 ⇒ 00:06:36.410 Cutter Streeby: And historicals, affiliate spends and historicals are in there, and customer I.O.
68 00:06:36.880 ⇒ 00:06:40.709 Cutter Streeby: Because the other thing that’s missing is Northbeam’s completely broken.
69 00:06:40.900 ⇒ 00:06:48.260 Cutter Streeby: I don’t know which teams are working on what, so I mean, if Annie’s just doing affiliate spends, and…
70 00:06:48.370 ⇒ 00:06:54.129 Cutter Streeby: somebody else is doing that. Is there anybody that can look at North Beam and see what’s happening with the polytonic thing?
71 00:06:54.130 ⇒ 00:06:57.789 Henry Zhao: Yeah, I’m looking into Northbeam. Just wanted some engineering help.
72 00:06:58.480 ⇒ 00:07:00.849 Henry Zhao: To, you know, evaluate it technically.
73 00:07:04.110 ⇒ 00:07:06.159 Cutter Streeby: So, gut check, ETAs.
74 00:07:07.010 ⇒ 00:07:11.909 Henry Zhao: It was supposed to be today, but I’m gonna be more pessimistic and say Wednesday.
75 00:07:14.600 ⇒ 00:07:16.759 Cutter Streeby: and Customer I.O.
76 00:07:17.060 ⇒ 00:07:18.180 Cutter Streeby: gut check.
77 00:07:18.180 ⇒ 00:07:20.509 Henry Zhao: Yeah, any day now. Yeah, I need to meet with Judd.
78 00:07:20.900 ⇒ 00:07:23.440 Henry Zhao: And get that implemented. So maybe today or tomorrow.
79 00:07:23.970 ⇒ 00:07:29.630 Cutter Streeby: Alright. Amber, can you just put a deadline on it, and then tell me when the deadline is, so that….
80 00:07:30.000 ⇒ 00:07:31.989 Josh: I don’t have to keep asking.
81 00:07:32.410 ⇒ 00:07:38.439 Josh: What do you mean by North Beam is totally broken? Like, if it’s totally broken, why am I still fucking paying for it?
82 00:07:38.440 ⇒ 00:07:47.540 Cutter Streeby: It just broke. They’re trying to get the server-to-server fixed, and something with one of their… I don’t know, Henry, maybe you fucking tell them, I don’t know the answer to this.
83 00:07:48.570 ⇒ 00:07:54.969 Henry Zhao: Yeah, but basically, just, Stuart told me that the numbers look completely wrong, so we need to figure out why that is.
84 00:07:55.110 ⇒ 00:07:58.819 Henry Zhao: I don’t know if it’s because of the server-to-server stuff, but we need to look into it.
85 00:08:03.780 ⇒ 00:08:08.790 Josh: Q! A! Q! A! Alright.
86 00:08:10.120 ⇒ 00:08:15.459 Henry Zhao: Yeah, Robert, I might as well just reach out to Polyatomic also, just to see if they can help out also.
87 00:08:18.260 ⇒ 00:08:19.779 Andrew O’Neil: Let me take a look as well.
88 00:08:20.800 ⇒ 00:08:23.349 Henry Zhao: Yeah, Andrew, yeah, we really need your help on this one, Andrew.
89 00:08:25.380 ⇒ 00:08:29.760 Amber Lin: Okay, should I assign… Harry, should I assign it to you, or should I assign it to Andrew?
90 00:08:29.760 ⇒ 00:08:33.549 Henry Zhao: You can decide to say, Andrew, I will follow up with you today, Andrew, just to come up with a plan.
91 00:08:33.730 ⇒ 00:08:35.389 Andrew O’Neil: Okay, and then….
92 00:08:35.409 ⇒ 00:08:42.219 Amber Lin: Should we expect this by… When should I expect this spot? You just put Wednesday. Okay, Wednesday.
93 00:08:43.049 ⇒ 00:08:44.049 Amber Lin: Alright.
94 00:08:45.740 ⇒ 00:08:51.840 Amber Lin: Oh, also, Andrew… I think Andrew already QA’d, the setup, can I close this one?
95 00:08:53.400 ⇒ 00:08:56.240 Robert Tseng: This was from the… when I split the two, okay, yeah, sure.
96 00:08:56.690 ⇒ 00:08:58.689 Amber Lin: Okay, I’ll close this. Awesome.
97 00:08:59.620 ⇒ 00:09:00.620 Amber Lin: Alright.
98 00:09:03.060 ⇒ 00:09:08.550 Amber Lin: And then on the affiliate side, so… we have…
99 00:09:09.520 ⇒ 00:09:28.020 Amber Lin: these sources. We have Vibe, Mountain, The Offer, Catalyst, Affluence, Commission Junction. I think we have all the API keys except for Commission Junction, but that’s not a high priority. Last week, before I went on PTO, I did ask to…
100 00:09:28.460 ⇒ 00:09:37.230 Amber Lin: connect to the APIs. I know Vaschev seems to be out today, but… Wish, do you know…
101 00:09:37.450 ⇒ 00:09:42.399 Amber Lin: If the… if catalysts and Effluence is connected.
102 00:09:43.090 ⇒ 00:09:45.309 Amber Lin: I asked for this last week.
103 00:09:47.050 ⇒ 00:09:49.599 Awaish Kumar: It’s not like, he….
104 00:09:52.180 ⇒ 00:09:56.449 Awaish Kumar: And, yeah, he’s off today, so I need to ask him, like.
105 00:09:56.690 ⇒ 00:09:58.970 Amber Lin: If he has done something on there or not.
106 00:10:01.360 ⇒ 00:10:02.300 Amber Lin: Okay.
107 00:10:02.300 ⇒ 00:10:12.910 Robert Tseng: We… we… we did… we literally did this prioritization last week. I feel like he hasn’t added anything. What, like, what the hell is going on? Like, we… we need to have… we need to have all of these in this week.
108 00:10:13.350 ⇒ 00:10:29.079 Amber Lin: Yeah, I… like, last week, Wednesday, we said this will be kind of… it’s okay. This needs to be done this week. Vashav is out today. Do we want to do it today to have someone fill it in for him, or are we gonna ask him to do Tuesday?
109 00:10:30.720 ⇒ 00:10:36.470 Awaish Kumar: Yeah, I can look at it up front. Catalyst is another priority, as there is no data there yet.
110 00:10:36.860 ⇒ 00:10:40.510 Robert Tseng: Yeah, let’s, let’s get… I mean, upluence seems to be higher.
111 00:10:40.720 ⇒ 00:10:41.310 Amber Lin: Okay.
112 00:10:41.540 ⇒ 00:10:46.480 Amber Lin: … a wish.
113 00:10:47.560 ⇒ 00:10:53.110 Amber Lin: I’ll assign to a wish for now, and then… we need…
114 00:10:54.020 ⇒ 00:11:00.859 Amber Lin: the spend data and historicals from all these sources, so Annie can add them to the dashboards.
115 00:11:01.260 ⇒ 00:11:05.159 Amber Lin: Wish, what do you think is a reasonable
116 00:11:05.700 ⇒ 00:11:12.210 Amber Lin: ETA for when Annie can start adding them to the dashboard, because the sources… the data’s just not there yet.
117 00:11:13.430 ⇒ 00:11:17.150 Awaish Kumar: For… for the offer and MNTN,
118 00:11:17.910 ⇒ 00:11:20.459 Awaish Kumar: We have the product information.
119 00:11:20.680 ⇒ 00:11:32.799 Awaish Kumar: And yeah, I can pair with any, and we can include that data in our dashboards, but it’s not for all the offline spend, it’s just…
120 00:11:32.970 ⇒ 00:11:35.459 Awaish Kumar: For the offer and amending.
121 00:11:36.630 ⇒ 00:11:38.100 Amber Lin: We don’t have it for Vibe.
122 00:11:39.270 ⇒ 00:11:45.120 Awaish Kumar: There are other different sources, but for all of them, we don’t have product-level information, right?
123 00:11:47.630 ⇒ 00:11:52.670 Amber Lin: … Let’s see… okay, so we…
124 00:11:53.080 ⇒ 00:11:57.849 Amber Lin: we already… can I close this ticket, then? It sounds like we already have the product names, right?
125 00:11:57.850 ⇒ 00:12:02.010 Awaish Kumar: I can look at it as well. Yeah, he didn’t update me. I will look at it.
126 00:12:02.200 ⇒ 00:12:04.300 Amber Lin: Okay, we’ll see.
127 00:12:05.140 ⇒ 00:12:11.670 Amber Lin: … Today, tomorrow, what date should I put on it?
128 00:12:13.780 ⇒ 00:12:14.790 Awaish Kumar: Yeah, tomorrow.
129 00:12:15.030 ⇒ 00:12:15.550 Amber Lin: Craw.
130 00:12:16.720 ⇒ 00:12:21.789 Amber Lin: Alright, and then, are you pairing with Annie today, or…?
131 00:12:24.390 ⇒ 00:12:27.389 Awaish Kumar: Yeah, I can pair with Annie today, but yeah, we…
132 00:12:27.970 ⇒ 00:12:30.270 Awaish Kumar: Might be finished by tomorrow.
133 00:12:30.270 ⇒ 00:12:34.240 Amber Lin: Okay, so I’ll say… Tomorrow…
134 00:12:46.710 ⇒ 00:12:47.640 Amber Lin: Okay.
135 00:12:51.160 ⇒ 00:12:52.390 Amber Lin: I do.
136 00:12:53.540 ⇒ 00:12:54.770 Amber Lin: Alright.
137 00:12:56.670 ⇒ 00:12:58.670 Amber Lin: Connection Junction…
138 00:12:59.430 ⇒ 00:13:06.259 Amber Lin: We don’t yet have… I don’t think we have the API keys for Commission Junction yet, right?
139 00:13:07.240 ⇒ 00:13:08.040 Awaish Kumar: Nope.
140 00:13:08.330 ⇒ 00:13:08.960 Amber Lin: Okay.
141 00:13:09.540 ⇒ 00:13:15.580 Amber Lin: Cutter, I remember you had a request before to add
142 00:13:15.700 ⇒ 00:13:19.340 Amber Lin: The offer and commission junction, so we’ll look at the offer
143 00:13:19.440 ⇒ 00:13:26.800 Amber Lin: Today, and then Commission Junction, we don’t have the API key yet, so we will ask Kevin for help on that.
144 00:13:27.600 ⇒ 00:13:40.660 Cutter Streeby: Alright, cool, and he’s also got, like, this is just… so, all of these are just different affiliates. The other one that he’s working on is Catalyst as well, so I don’t know if you want to combine tickets, or…
145 00:13:40.800 ⇒ 00:13:45.680 Cutter Streeby: something that’ll make it easier to manage, I’ll talk to him, So that…
146 00:13:46.220 ⇒ 00:13:52.790 Cutter Streeby: You don’t get a bunch of crazy tickets, but affiliates include the offer.
147 00:13:53.210 ⇒ 00:13:58.120 Cutter Streeby: Commission Junction, Catalyst, all of those are gonna be the same.
148 00:13:58.480 ⇒ 00:14:00.139 Cutter Streeby: Issue. Yeah.
149 00:14:01.190 ⇒ 00:14:01.800 Amber Lin: …
150 00:14:01.930 ⇒ 00:14:09.539 Amber Lin: Kevin gave us the API key for, I think, everything except for Commission Junction, so I’ll just follow up on that.
151 00:14:26.670 ⇒ 00:14:27.540 Amber Lin: Okay.
152 00:14:28.110 ⇒ 00:14:34.270 Amber Lin: Back here… Only 15 minutes left.
153 00:14:34.640 ⇒ 00:14:42.429 Amber Lin: … I know we completed this, so we have… I actually have…
154 00:14:42.990 ⇒ 00:14:50.979 Amber Lin: the option to add or exclude the offer and email channels in the ROS and total order metrics.
155 00:14:51.220 ⇒ 00:14:52.260 Amber Lin: …
156 00:14:53.320 ⇒ 00:14:58.550 Amber Lin: Josh, have you had a chance to take a look at this? I know this was a request from a while ago.
157 00:15:02.660 ⇒ 00:15:10.269 Josh: Yep, it looks good. I mean, as long as the number’s lined up, I mean, I haven’t double-checked again today, but I looked the first time, it’s… it’s good.
158 00:15:10.580 ⇒ 00:15:12.160 Amber Lin: Okay, sounds good.
159 00:15:12.300 ⇒ 00:15:19.450 Amber Lin: … Following names for Mountain… Oh, awesome.
160 00:15:20.310 ⇒ 00:15:26.120 Cutter Streeby: And you got the one from this morning, Amber, that… in the… in the dashboard.
161 00:15:26.690 ⇒ 00:15:30.990 Cutter Streeby: for product ROAS, snapshot, cool that….
162 00:15:31.540 ⇒ 00:15:32.550 Amber Lin: I think this one.
163 00:15:33.070 ⇒ 00:15:38.210 Amber Lin: … Who can take a look at this, Tim?
164 00:15:43.130 ⇒ 00:15:45.160 Robert Tseng: Annie, just assign them to Annie.
165 00:15:45.160 ⇒ 00:15:45.770 Amber Lin: Okay.
166 00:15:46.340 ⇒ 00:15:47.260 Robert Tseng: saving dashboards.
167 00:15:47.260 ⇒ 00:15:52.210 Annie Yu: I… replied to the thread, so I validate the number.
168 00:15:52.860 ⇒ 00:15:58.640 Annie Yu: Between Tableau and BigQuery, so that numbers are coming from BigQuery, so that means that…
169 00:15:59.010 ⇒ 00:16:03.669 Annie Yu: Well, that means something has to be fixed from the model side.
170 00:16:03.990 ⇒ 00:16:04.710 Amber Lin: Okay.
171 00:16:05.030 ⇒ 00:16:09.870 Amber Lin: Does that mean that Damlade or awaish, this is something that you guys would take?
172 00:16:11.950 ⇒ 00:16:15.789 Awaish Kumar: Yeah, like, Germanade and Vassev both are away today.
173 00:16:16.560 ⇒ 00:16:17.540 Awaish Kumar: Sure.
174 00:16:18.750 ⇒ 00:16:22.250 Awaish Kumar: Yeah, like, anything urgent, you can assign it to me.
175 00:16:23.040 ⇒ 00:16:25.230 Amber Lin: Okay. Otherwise, we cannot try to Tamilade.
176 00:16:25.670 ⇒ 00:16:26.120 Amber Lin: Okay.
177 00:16:26.120 ⇒ 00:16:28.960 Henry Zhao: Oh, Wage, can you also check if this is affecting North Beam?
178 00:16:29.430 ⇒ 00:16:34.500 Henry Zhao: Because that’s what… that’s what, Stuart said was broken, is NCAC, so it might be a related issue.
179 00:16:35.020 ⇒ 00:16:36.250 Henry Zhao: Wanted to double check.
180 00:16:44.150 ⇒ 00:16:52.590 Robert Tseng: Okay, I want a few of us to stay on after this call, 15 minutes. I… I wanna… I don’t really think it’ll take that long to figure out what is going on with Northbeat.
181 00:16:52.770 ⇒ 00:16:54.649 Robert Tseng: I don’t want to wait another half a day.
182 00:16:55.500 ⇒ 00:16:56.090 Amber Lin: Bye.
183 00:16:56.730 ⇒ 00:17:02.900 Amber Lin: Yeah, I will say this is urgent.
184 00:17:03.190 ⇒ 00:17:04.109 Amber Lin: Due.
185 00:17:04.960 ⇒ 00:17:10.160 Amber Lin: … Tagging and tracking…
186 00:17:15.530 ⇒ 00:17:16.609 Amber Lin: …
187 00:17:17.170 ⇒ 00:17:23.260 Amber Lin: Annie, I think you’ve already read these requirements, I just… I just want to bring it up again, and I’ll assign it to you.
188 00:17:25.180 ⇒ 00:17:31.439 Amber Lin: Yeah, I actually created, a separate ticket on Friday based on the feedback, but… Oh, okay.
189 00:17:31.440 ⇒ 00:17:33.520 Annie Yu: I’ll transfer those things.
190 00:17:33.520 ⇒ 00:17:39.559 Amber Lin: Okay, awesome. Yeah, I’ll… let’s take a look at them later, and then we can maybe merge them or split this one, we’ll see.
191 00:17:43.270 ⇒ 00:17:45.910 Amber Lin: Accept, and then…
192 00:17:49.440 ⇒ 00:17:53.300 Amber Lin: Yeah, I think this is… overall…
193 00:17:53.840 ⇒ 00:17:57.050 Amber Lin: The request to add the offline spends.
194 00:17:57.260 ⇒ 00:17:58.520 Amber Lin: So I’m gonna put…
195 00:18:01.610 ⇒ 00:18:04.079 Amber Lin: Affiliates, just gonna put it there.
196 00:18:04.920 ⇒ 00:18:06.050 Amber Lin: And then…
197 00:18:06.790 ⇒ 00:18:15.239 Amber Lin: I had one question from Rebecca. I know you guys have already looked at it. Who’s owning this right now, or are we done with the response?
198 00:18:17.230 ⇒ 00:18:21.080 Awaish Kumar: Yeah, like, we can assign it to… Naminade.
199 00:18:21.660 ⇒ 00:18:24.109 Awaish Kumar: I don’t think it’s that urgent, right?
200 00:18:24.110 ⇒ 00:18:24.900 Robert Tseng: Okay.
201 00:18:25.940 ⇒ 00:18:34.180 Amber Lin: So I’ll say that it’s… … It does sound like…
202 00:18:34.370 ⇒ 00:18:43.249 Amber Lin: this is important, but I think we can wait for tomorrow when Demolite is back, because this is related to reimbursement, so I do think.
203 00:18:43.250 ⇒ 00:18:49.540 Robert Tseng: Yeah, we expected stuff like this towards the end of the month. It doesn’t have to be done today, but we do need to get it done this month.
204 00:18:49.540 ⇒ 00:18:50.180 Amber Lin: Okay.
205 00:18:51.220 ⇒ 00:18:58.840 Robert Tseng: Anything like revenue reconciliation, accounting’s probably gonna send us some stuff this week, like, we should expect it, it’s the end of the month.
206 00:19:00.630 ⇒ 00:19:01.190 Amber Lin: Okay.
207 00:19:02.390 ⇒ 00:19:03.640 Amber Lin: Sounds good.
208 00:19:04.730 ⇒ 00:19:05.910 Amber Lin: They’re normal.
209 00:19:06.240 ⇒ 00:19:06.920 Amber Lin: Okay.
210 00:19:07.450 ⇒ 00:19:09.199 Amber Lin: Awesome. Back here.
211 00:19:10.610 ⇒ 00:19:13.220 Amber Lin: … Alright.
212 00:19:14.430 ⇒ 00:19:22.200 Amber Lin: Billy Oscar wins… Awish, when are you looking at F1s? Is it today, or tomorrow?
213 00:19:23.650 ⇒ 00:19:29.549 Awaish Kumar: So, like… I have the other one, the Rai Shoe, right?
214 00:19:29.820 ⇒ 00:19:34.510 Awaish Kumar: That I will look at first, and then, … confidence.
215 00:19:34.720 ⇒ 00:19:35.310 Amber Lin: Okay.
216 00:19:36.010 ⇒ 00:19:42.540 Amber Lin: So I’ll say today… All right.
217 00:19:50.510 ⇒ 00:19:51.540 Amber Lin: repeat this…
218 00:19:57.110 ⇒ 00:19:59.090 Amber Lin: Duplicate, okay.
219 00:19:59.540 ⇒ 00:20:05.079 Amber Lin: And then… MixPanel… Robert, we said…
220 00:20:05.250 ⇒ 00:20:12.690 Amber Lin: This is carried over from a while ago. Tutorial for forecasting. Is this something that we’re doing this cycle, or are we pushing it now?
221 00:20:12.690 ⇒ 00:20:24.280 Robert Tseng: Yeah, you can just assign it to me end of the week. I’ll just, you know, when we’re answering Rebecca on the things, yeah, she just basically wants to take my forecast and apply it to other products, which is fine, I can extend it.
222 00:20:24.550 ⇒ 00:20:25.160 Amber Lin: Okay.
223 00:20:26.220 ⇒ 00:20:27.640 Amber Lin: And…
224 00:20:29.350 ⇒ 00:20:47.539 Amber Lin: So, from Jonah’s request, there’s the actuals dashboard, and there’s the forecasting dashboard. Do we want to do the forecasting dashboard this cycle, meaning these two weeks, or do we want to push it out, stretch out the timeline so we can have bandwidth for end of month reconciliations?
225 00:20:48.750 ⇒ 00:20:54.860 Robert Tseng: I mean, I don’t think there’s much other BI stuff coming, so I think we can take it on this week.
226 00:20:54.860 ⇒ 00:20:55.530 Amber Lin: Okay.
227 00:20:55.770 ⇒ 00:20:56.380 Robert Tseng: Yeah.
228 00:20:56.380 ⇒ 00:21:08.300 Amber Lin: Okay, sounds good. We just… we have… we have shown the initial version of the actual dashboard, so we have some adjustments to make, based on feedback, so after that, we’ll do the forecasting dashboard.
229 00:21:08.300 ⇒ 00:21:18.600 Robert Tseng: Yeah, we’ll add it in, but, you know, obviously, by midweek, we usually have to adjust, so if a bunch of stuff comes up in the next few days, then we’ll have to push… we’ll push for… we’ll push forecasting out.
230 00:21:18.600 ⇒ 00:21:23.780 Amber Lin: Yeah, okay. I also don’t have that much… okay.
231 00:21:23.980 ⇒ 00:21:32.740 Amber Lin: So, Vajdev added some models… Annie, did you have a chance to review these?
232 00:21:34.000 ⇒ 00:21:36.840 Annie Yu: Yeah, this one was part of the…
233 00:21:36.970 ⇒ 00:21:45.359 Annie Yu: parts for the actual dashboard that needs modeling. So, I’ve reviewed this model, and I can add those parts in.
234 00:21:45.790 ⇒ 00:21:49.069 Amber Lin: Okay, so this is… I’m gonna say this is….
235 00:21:50.080 ⇒ 00:21:56.239 Annie Yu: I do think there is another model that needs to be done for the modeling parts.
236 00:21:56.750 ⇒ 00:21:58.819 Amber Lin: Yeah, there’s this one.
237 00:21:59.130 ⇒ 00:22:03.489 Amber Lin: That was assigned to Milade, which I also don’t have updates on.
238 00:22:03.710 ⇒ 00:22:09.350 Amber Lin: So I will change VOSHDAP’s model into internal review, is that okay?
239 00:22:09.790 ⇒ 00:22:12.490 Annie Yu: Yeah, I think that’s actually done.
240 00:22:12.770 ⇒ 00:22:15.690 Amber Lin: Oh, okay. So you’ve bought… reviewed it already.
241 00:22:16.180 ⇒ 00:22:16.790 Annie Yu: Yep.
242 00:22:16.790 ⇒ 00:22:17.859 Amber Lin: Okay, awesome.
243 00:22:18.280 ⇒ 00:22:23.530 Amber Lin: … Terminalities… Okay, at least here.
244 00:22:25.080 ⇒ 00:22:26.020 Amber Lin: Alright.
245 00:22:37.820 ⇒ 00:22:38.980 Amber Lin: Dashboard.
246 00:22:42.060 ⇒ 00:22:45.810 Amber Lin: … Okay, this isn’t PR review.
247 00:22:46.690 ⇒ 00:22:54.439 Amber Lin: Is anyone reviewing this PR from Demolade? I wish… have you seen this PR tag you or someone?
248 00:22:55.910 ⇒ 00:22:58.190 Awaish Kumar: I can… I can agree.
249 00:22:58.480 ⇒ 00:22:59.110 Amber Lin: Okay.
250 00:23:03.660 ⇒ 00:23:07.870 Amber Lin: … Fog… Okay.
251 00:23:10.910 ⇒ 00:23:14.549 Amber Lin: Did Ryan get back to us on this?
252 00:23:20.810 ⇒ 00:23:24.359 Amber Lin: Is he okay with the event calculator data?
253 00:23:26.280 ⇒ 00:23:26.720 Robert Tseng: No.
254 00:23:26.720 ⇒ 00:23:27.220 Awaish Kumar: Yeah, that one.
255 00:23:27.220 ⇒ 00:23:28.179 Robert Tseng: isn’t the thing.
256 00:23:28.180 ⇒ 00:23:30.250 Amber Lin: Okay, haven’t heard back then.
257 00:23:31.180 ⇒ 00:23:36.430 Amber Lin: … Missing fields… okay.
258 00:23:37.070 ⇒ 00:23:38.199 Robert Tseng: Yeah, I think this is Dad.
259 00:23:38.430 ⇒ 00:23:39.090 Amber Lin: Okay.
260 00:23:40.390 ⇒ 00:23:44.090 Amber Lin: … …
261 00:23:44.410 ⇒ 00:23:51.800 Amber Lin: This one carried over from start of the month. Are we doing this this cycle, or we keep pushing it back?
262 00:23:53.990 ⇒ 00:23:55.840 Robert Tseng: No, we should… yeah, let’s do it.
263 00:23:55.840 ⇒ 00:23:56.420 Amber Lin: Okay.
264 00:23:56.670 ⇒ 00:23:58.480 Amber Lin: This week? Next week?
265 00:23:58.660 ⇒ 00:24:00.160 Robert Tseng: Yeah, we’ll do it this week.
266 00:24:01.310 ⇒ 00:24:02.889 Robert Tseng: Yeah, end of weight.
267 00:24:02.890 ⇒ 00:24:09.509 Josh: Well, Eric is, … he’s no longer there, so you’re gonna have to go through Cutter. I’m the priority.
268 00:24:09.510 ⇒ 00:24:10.050 Amber Lin: Oh.
269 00:24:14.170 ⇒ 00:24:16.960 Amber Lin: So I guess this is something cutter. Cutter.
270 00:24:16.960 ⇒ 00:24:20.989 Josh: I’m gonna honestly put Judd… Judd and Cutter.
271 00:24:21.980 ⇒ 00:24:24.729 Josh: Just a more appropriate position.
272 00:24:25.860 ⇒ 00:24:34.109 Robert Tseng: Alright. Yeah, well, I guess when Henry checks in with Judd, maybe you just… just, just run this by him, see… see where… where he… if he’s still looking for the same thing.
273 00:24:34.560 ⇒ 00:24:35.220 Josh: Yeah.
274 00:24:35.800 ⇒ 00:24:36.340 Robert Tseng: Yeah.
275 00:24:38.200 ⇒ 00:24:44.470 Amber Lin: Connecting GHL sources, we said for last week, I guess we didn’t have time for it. Yeah.
276 00:24:45.510 ⇒ 00:24:46.459 Amber Lin: Should we have this?
277 00:24:46.460 ⇒ 00:24:49.330 Robert Tseng: Yeah, this is a bigger ticket, so… I mean…
278 00:24:50.660 ⇒ 00:24:57.340 Robert Tseng: This is a Oasis call, I don’t know, I feel like… I don’t know what the D… like, what the engineering capacity is right now.
279 00:25:00.240 ⇒ 00:25:05.309 Awaish Kumar: Yeah, so… actually, I need to first spike on this ticket, I haven’t actually…
280 00:25:05.530 ⇒ 00:25:09.449 Awaish Kumar: Looked at it, what exactly the engineering requirements are.
281 00:25:09.600 ⇒ 00:25:11.000 Awaish Kumar: On this ticket?
282 00:25:11.410 ⇒ 00:25:12.200 Amber Lin: I see.
283 00:25:12.200 ⇒ 00:25:13.809 Awaish Kumar: We originally had….
284 00:25:13.810 ⇒ 00:25:20.800 Amber Lin: Vashev Spike on this. I don’t know if he has any Spike documents that he can share.
285 00:25:22.490 ⇒ 00:25:23.740 Awaish Kumar: Hmm, yeah.
286 00:25:24.240 ⇒ 00:25:27.550 Awaish Kumar: We can assign, like, by the end of week, we can maybe….
287 00:25:28.550 ⇒ 00:25:29.210 Amber Lin: Okay.
288 00:25:29.850 ⇒ 00:25:34.140 Amber Lin: And if… End of week.
289 00:25:34.970 ⇒ 00:25:35.660 Amber Lin: Okay.
290 00:25:36.580 ⇒ 00:25:38.350 Amber Lin: Spend numbers are off.
291 00:25:39.210 ⇒ 00:25:48.240 Amber Lin: … I think this is some very small misalignments. If I would put it in
292 00:25:48.960 ⇒ 00:25:51.690 Amber Lin: Backlog, if that’s okay with you guys?
293 00:25:52.170 ⇒ 00:25:54.340 Amber Lin: I think we have 1% difference.
294 00:26:00.070 ⇒ 00:26:01.270 Robert Tseng: Yeah, I think that’s fine.
295 00:26:01.410 ⇒ 00:26:03.790 Robert Tseng: I don’t think anybody’s said anything about it for a while.
296 00:26:07.070 ⇒ 00:26:07.890 Amber Lin: Alright.
297 00:26:09.010 ⇒ 00:26:17.250 Amber Lin: Mmm… Different… I saw that Mitesh created a channel for this, I…
298 00:26:17.400 ⇒ 00:26:21.879 Amber Lin: Need to go review what he said and make sure that it’s captured in the ticket.
299 00:26:22.180 ⇒ 00:26:31.169 Amber Lin: … Is this still low priority, or is this something that we should prioritize? A snapshot report for Mitesh?
300 00:26:32.620 ⇒ 00:26:37.650 Robert Tseng: Yeah, I would say this is more urgent than… or it’s, like, higher priority than the forecast stuff, so…
301 00:26:38.370 ⇒ 00:26:40.589 Robert Tseng: Yeah, we should, we should make it high.
302 00:26:41.060 ⇒ 00:26:42.190 Amber Lin: Hmm, okay.
303 00:26:44.250 ⇒ 00:26:51.200 Amber Lin: Are we building this self-serve ops report so people can pull data this cycle?
304 00:26:51.200 ⇒ 00:26:52.880 Robert Tseng: This is not… this is not high priority.
305 00:26:54.200 ⇒ 00:27:00.089 Amber Lin: I’ll leave it here. We can re… regroup midweek to see if we’re gonna do it.
306 00:27:01.380 ⇒ 00:27:04.750 Amber Lin: … this is blocked by Basque.
307 00:27:05.320 ⇒ 00:27:20.180 Amber Lin: Okay, I checked in again last week, and I think Damala also checked in by last Wednesday, still no response there. Yeah. Wage and Annie has updated the architecture diagram and also Tableau reports, so I think these….
308 00:27:20.180 ⇒ 00:27:21.280 Robert Tseng: Okay. Great.
309 00:27:21.860 ⇒ 00:27:26.479 Amber Lin: Annie also recorded a loom, I think a way she also did.
310 00:27:26.740 ⇒ 00:27:28.000 Robert Tseng: Okay.
311 00:27:28.620 ⇒ 00:27:31.220 Amber Lin: So, and on the COG stuff…
312 00:27:31.650 ⇒ 00:27:43.590 Amber Lin: Most of it is… there’s not much we can do, because the data is coming from BAS. What we will do is to make sure that we’ll get the COGS data from EM… from EMR.
313 00:27:45.000 ⇒ 00:27:46.100 Amber Lin: So….
314 00:27:47.340 ⇒ 00:27:52.350 Robert Tseng: Yeah, we already understand that we’re just… we’re having to be reactive to it. It’s… it is what it is.
315 00:27:52.550 ⇒ 00:27:53.500 Amber Lin: Yeah, okay.
316 00:27:53.790 ⇒ 00:27:57.530 Amber Lin: That’s what’s in this cycle.
317 00:27:58.460 ⇒ 00:28:02.379 Amber Lin: Of these two weeks. Let me check on…
318 00:28:04.210 ⇒ 00:28:16.009 Amber Lin: Well, a lot of these don’t have point estimates yet. I will try my best to add points to them, or engineers can help me as well, and then we’ll regroup on Wednesday to make sure our priorities are aligned.
319 00:28:17.420 ⇒ 00:28:18.020 Amber Lin: Oh.
320 00:28:18.020 ⇒ 00:28:18.670 Robert Tseng: Okay.
321 00:28:18.670 ⇒ 00:28:26.080 Amber Lin: Sorry, one last thing. From the data board, I received a request this morning from Brian, to have member summary data.
322 00:28:28.270 ⇒ 00:28:29.180 Amber Lin: …
323 00:28:35.390 ⇒ 00:28:37.830 Amber Lin: Oh, I’m so sorry, you’re not seeing my screen.
324 00:28:38.010 ⇒ 00:28:39.420 Amber Lin: Here.
325 00:28:41.650 ⇒ 00:28:48.149 Amber Lin: I think, Robert, I just need to know from you when we are doing this, and what
326 00:28:48.690 ⇒ 00:28:50.840 Amber Lin: Order of priority this should be.
327 00:28:52.310 ⇒ 00:28:57.340 Robert Tseng: Yeah, I mean… I would say…
328 00:29:00.180 ⇒ 00:29:14.560 Robert Tseng: not… to me, this… not this week, because Remo still has not given us what we’ve asked for. We haven’t gone there. I mean, I… I mean, he just wants to get a sense of, like, how much data we’re moving over. I don’t really think that that’s that hard of a question to answer, but, like….
329 00:29:14.560 ⇒ 00:29:15.620 Amber Lin: ….
330 00:29:18.040 ⇒ 00:29:27.970 Robert Tseng: Yeah, like, I… I… if… if Ryan brings it up, I’ll… I’ll talk. I just… I don’t actually think this is… yeah, I think he put end of the leak anyway, so it’s like, I don’t think this is that urgent.
331 00:29:28.410 ⇒ 00:29:32.989 Amber Lin: Okay, I’ll put medium, I’ll put….
332 00:29:32.990 ⇒ 00:29:36.240 Robert Tseng: You can just assign that to me. Like, I, I, I will, I will talk with him.
333 00:29:36.870 ⇒ 00:29:37.880 Amber Lin: Oh, okay.
334 00:29:39.160 ⇒ 00:29:39.930 Amber Lin: Great.
335 00:29:40.220 ⇒ 00:29:43.740 Amber Lin: To-doo… Great issue.
336 00:29:44.420 ⇒ 00:29:45.200 Amber Lin: Alright.
337 00:29:45.950 ⇒ 00:29:48.410 Amber Lin: I think that’s all here.
338 00:29:48.860 ⇒ 00:29:52.110 Amber Lin: Yeah, I want a few of us to stay on for the North Beam.
339 00:29:52.110 ⇒ 00:29:59.750 Robert Tseng: Yeah, so I think everyone else can drop, but I want… I wanna… I want us to know… I wanna know where we’re at with this.
340 00:30:01.090 ⇒ 00:30:01.730 Amber Lin: Okay.
341 00:30:03.020 ⇒ 00:30:07.159 Robert Tseng: Okay, so yeah, if normal thing is not relevant to you, you don’t need to be on this call.
342 00:30:07.460 ⇒ 00:30:08.280 Robert Tseng: Yeah.
343 00:30:08.280 ⇒ 00:30:08.910 Amber Lin: Thanks.
344 00:30:09.560 ⇒ 00:30:17.549 Robert Tseng: Yeah, so this NCAC, NCAC being wrong, I mean, that’s obviously… this is a function of customer count, or…
345 00:30:17.700 ⇒ 00:30:20.620 Robert Tseng: Spend. It’s not spend. Spend were…
346 00:30:21.150 ⇒ 00:30:31.380 Robert Tseng: Amy, spend, we may be off by, you know, 5-10%, depending… I mean, it shouldn’t be. We should not have a 5-10% discrepancy with Northbean, because we’re pulling it from North Bean.
347 00:30:31.880 ⇒ 00:30:36.090 Robert Tseng: So… We have to just break down what are the possible, like, points of failure.
348 00:30:36.090 ⇒ 00:30:38.700 Henry Zhao: Spend directly comes from the app platforms, right?
349 00:30:38.830 ⇒ 00:30:40.360 Henry Zhao: So that should be always correct.
350 00:30:40.920 ⇒ 00:30:47.940 Robert Tseng: … I don’t think we directly get it from the ad platforms. I think we… get it from NorthD.
351 00:30:49.530 ⇒ 00:30:55.640 Andrew O’Neil: Northbeam does integrate with the ad platforms directly, so I do think….
352 00:30:57.070 ⇒ 00:31:15.340 Robert Tseng: So, but if Mitesh is QAing off of the ad platforms, and we’re always referencing Northbeam, then they’re always going to be like, Northbeam is wrong. And this wouldn’t have been the first time. No, I think Northbeam’s connectors kind of suck, like, we’ve seen this before, so… which is why, you know, two months ago, I asked to get direct connectors.
353 00:31:15.400 ⇒ 00:31:25.620 Robert Tseng: budget wasn’t approved, whatever, we just stuck with Northbeam. So, you know, if this… I’m just… I’m just trying to simplify the explanation for you guys, because it could just be the same thing over and over again, where it’s just like.
354 00:31:25.640 ⇒ 00:31:38.370 Robert Tseng: every time they look, they notice that Northbeam is off from their ad platforms, but that’s not something we control. We chose to use Northbeam as the platform to integrate with these platforms. So…
355 00:31:38.370 ⇒ 00:31:55.620 Robert Tseng: the only way we would be able to fix it is if we went direct with it, and then we’re auditing Northbeam, which, at that point, like, why are we even on Northbeam? So, if that’s… so that kind of addresses the spend problem. But the new customer count, that’s our problem. So, if we’re off on new customers, then we need… then we need to be able to…
356 00:31:55.650 ⇒ 00:31:56.740 Robert Tseng: root cause of that.
357 00:31:58.480 ⇒ 00:32:01.390 Henry Zhao: Like, the ICAT recalculating our…
358 00:32:04.500 ⇒ 00:32:05.239 Henry Zhao: Sorry, go ahead and wish.
359 00:32:05.240 ⇒ 00:32:08.530 Awaish Kumar: So the NCAC, which… which we calculate on our…
360 00:32:08.680 ⇒ 00:32:13.220 Awaish Kumar: The dashboard is, basically, we get the orders data from,
361 00:32:13.370 ⇒ 00:32:28.919 Awaish Kumar: from Basque, and the expand from Northwave, and then we calculate NCAG. So, the NCAC, which is being calculated on the Northbeam platform, that’s not, like, we… that’s not what we control, right? If it’s about an NCAC, which we are seeing on Northwave.
362 00:32:29.160 ⇒ 00:32:30.800 Awaish Kumar: That’s not what we control.
363 00:32:31.100 ⇒ 00:32:33.069 Robert Tseng: Yeah, no, I never, I never, …
364 00:32:33.090 ⇒ 00:32:41.889 Robert Tseng: I don’t think we should match this. This is just wrong all the time. Like, this is way lower than it actually is. So, yeah, you’re right. We own the calculation for NCAP, so…
365 00:32:41.890 ⇒ 00:32:57.049 Robert Tseng: But for some reason, they think that… I mean, like, NCACT is just new customers and spend, so… so the spend is one part of it, but new customer counts. Like, how do we always ensure that we are reporting on an accurate number of new customers?
366 00:32:57.090 ⇒ 00:33:01.160 Robert Tseng: Well, I think in that snapshot report, like, it seems like
367 00:33:01.330 ⇒ 00:33:19.079 Robert Tseng: that’s pretty stable. The logic doesn’t change very much. We just go off of order statuses, everything that’s pending, whatever, we’ve… we’ve kind of run that multiple times before. So, I think, to me, that actually seems more stable. So, I don’t really think it should be a new customer, kind of, being… new customer account being off.
368 00:33:23.840 ⇒ 00:33:27.869 Andrew O’Neil: Was just that one metric that they flagged as the,
369 00:33:27.870 ⇒ 00:33:28.500 Henry Zhao: Let me double….
370 00:33:28.500 ⇒ 00:33:31.380 Andrew O’Neil: problem when they said it’s broken, quote unquote?
371 00:33:31.550 ⇒ 00:33:36.519 Robert Tseng: Yeah, that’s one that they always care about, so… which is fair, because that’s… yeah.
372 00:33:36.520 ⇒ 00:33:37.950 Andrew O’Neil: That’s… that’s very important.
373 00:33:38.110 ⇒ 00:33:40.939 Robert Tseng: Yeah, that’s probably the most important metric for….
374 00:33:40.940 ⇒ 00:33:41.520 Andrew O’Neil: Yeah.
375 00:33:41.520 ⇒ 00:33:42.990 Robert Tseng: For the spenders, so…
376 00:33:45.570 ⇒ 00:33:56.639 Robert Tseng: So yeah, I mean, I guess whoever’s looking at… I don’t know exactly what discrepancy they pointed out. I was looking here, it just says something’s broken, whatever, like, it’s off.
377 00:33:57.110 ⇒ 00:34:00.799 Henry Zhao: Unpack my channel, let me send a screenshot of exactly what.
378 00:34:00.800 ⇒ 00:34:03.030 Robert Tseng: OK by Channel.
379 00:34:06.100 ⇒ 00:34:07.230 Henry Zhao: Can send a link also.
380 00:34:12.020 ⇒ 00:34:15.780 Robert Tseng: Okay… Well… So he’s….
381 00:34:16.300 ⇒ 00:34:18.300 Awaish Kumar: It’s a screenshot from North Korean.
382 00:34:19.250 ⇒ 00:34:21.709 Robert Tseng: Yeah, I think you’re looking at a Northgate. We’re talking about…
383 00:34:22.699 ⇒ 00:34:26.559 Robert Tseng: Where are we… are we talking about this step, or this is Tableau, right? This is Office Hardness.
384 00:34:26.560 ⇒ 00:34:30.080 Awaish Kumar: So, there are… So, there are two things here. One.
385 00:34:30.190 ⇒ 00:34:43.819 Awaish Kumar: pointed out by Mitesh on Tableau, which basically is the calculation we control, and I can look into that. The other one, the other screenshot is from Northwam, and that’s not what we control, and I don’t know how to.
386 00:34:44.270 ⇒ 00:34:49.779 Awaish Kumar: debug that, or if we want to debug that. It’s in the browsing platform itself.
387 00:34:50.340 ⇒ 00:35:02.970 Robert Tseng: Yeah, I mean, what Mitesh is pointing out here is the same thing he’s saying. He’s saying that our snapshot logic is broken, because every time you go and you change the snapshot date, then
388 00:35:03.100 ⇒ 00:35:11.159 Robert Tseng: like, the orders… like, the order counts have dropped, like, we’re not pres… we’re not keeping… it’s not a true snapshot, what he’s looking for. He wants to actually…
389 00:35:11.420 ⇒ 00:35:15.010 Robert Tseng: I mean, whatever. So this is in that ticket that Amber was kind of showing.
390 00:35:15.300 ⇒ 00:35:19.969 Robert Tseng: I don’t know why we still haven’t solved this problem. I think we should…
391 00:35:20.450 ⇒ 00:35:22.080 Robert Tseng: Like, I don’t really fi-
392 00:35:22.670 ⇒ 00:35:35.829 Robert Tseng: I guess this will just have to wait for Dave Milati, because he’s… Dave Milati’s the one that’s working on this. But when he comes back, they find him… him, Annie, me, we’re gonna hash through it, we’re gonna get… we’re gonna, update… update those models. That’s fine.
393 00:35:35.970 ⇒ 00:35:36.850 Robert Tseng: …
394 00:35:37.090 ⇒ 00:35:51.670 Robert Tseng: spend by channel, I think, is a different thing, right? I think when… when Mitesh says, oh, the spend numbers are off, well, if they’re off because what we’re getting from Northbeam is off, then, yeah, I mean, I don’t like being in this position. So, I still feel like
395 00:35:51.780 ⇒ 00:35:52.980 Robert Tseng: we’re…
396 00:35:53.120 ⇒ 00:36:05.529 Robert Tseng: I mean, what… what do we have to do to, like, manually scope… check this? Like, we’re just gonna go and look at these ad platforms individually and see if it matches what Northam is, or, like, what… there’s… I don’t think we have a better way to do this right now.
397 00:36:10.100 ⇒ 00:36:13.510 Andrew O’Neil: Yeah, that approach makes sense from a spend perspective.
398 00:36:17.150 ⇒ 00:36:21.290 Robert Tseng: Yeah, I… I… I believe that the SPED data is probably…
399 00:36:21.950 ⇒ 00:36:25.429 Robert Tseng: It’s… it’s just gonna be different, and …
400 00:36:26.860 ⇒ 00:36:34.840 Robert Tseng: Yeah, and if we’re pulling out straight out of NorthTheme, then whatever North Theme gets wrong is where that’s what’s going to show up in our model as well. So…
401 00:36:35.150 ⇒ 00:36:44.699 Robert Tseng: Yeah, I, I think what would be good for us, this is maybe more of an kind of a QA thing that maybe a wish,
402 00:36:45.420 ⇒ 00:36:54.650 Robert Tseng: I think Andrew and Henry should focus on the Northam server-to-server thing, but even if you fix that, this is still going to be the problem, because even if we can say that, like.
403 00:36:54.900 ⇒ 00:36:56.750 Robert Tseng: Oh yeah, like, we’re able to…
404 00:36:56.940 ⇒ 00:37:05.659 Robert Tseng: whatever, move… move data bi-directionally. But if the data still doesn’t line up, it’s still because, like, there’s a… there’s… there’s some degree of drift between
405 00:37:05.790 ⇒ 00:37:07.519 Robert Tseng: North Beam, it’s hot…
406 00:37:07.580 ⇒ 00:37:22.919 Robert Tseng: channel spend versus what the platforms actually show. So we need a view that’s, like, showing that. And if we can show consistently, Northam is off by 10 plus percent, and the drift, like, there’s a delay of, you know, 2 days or whatever.
407 00:37:22.920 ⇒ 00:37:42.590 Robert Tseng: like, we need to have that kind of diagnostic report to show why North Beam is so unreliable that it will give them no choice but to just be like, okay, well, let’s move off North Beam, we can finally set up the direct connectors, and this is not going to be a problem anymore. So, I think that’s… that’s the… that’s the… I think that’s, like, the…
408 00:37:42.820 ⇒ 00:37:47.360 Robert Tseng: That’s what we… that’s what we need to… that’s the level of analysis we need to do here.
409 00:37:47.800 ⇒ 00:38:03.559 Robert Tseng: That’s in parallel with the server-to-server thing that Henry and Andrew are doing. I’m just saying that, like, even if we do get that right, and this is still the problem, this is… we’re still gonna… it’s still gonna look like we did it wrong, even if it’s not really in our control. So, …
410 00:38:03.560 ⇒ 00:38:18.059 Robert Tseng: Yeah, I think, … I mean, I wish you feel… I mean, I can work with you, and I mean, I don’t mind it. This is… this seems like it’s the most important thing to do, so I can… I can help with this, or… I don’t know, do you… do you… is it… is it clear what I’m… what I’m asking for here?
411 00:38:19.690 ⇒ 00:38:30.600 Awaish Kumar: … Yes, but, like, like, if you’re talking about span on North Beam, then, like, where…
412 00:38:30.760 ⇒ 00:38:34.689 Awaish Kumar: with what we are going to compare, we don’t have direct connectors.
413 00:38:35.540 ⇒ 00:38:42.019 Robert Tseng: Yeah, I know, like, I’m literally just gonna have to go and pull… so, I mean, we’ll just take, like, …
414 00:38:43.430 ⇒ 00:38:55.279 Robert Tseng: Yeah, I mean, even if we just isolated Google and Facebook, we have access to both of those platforms now, like, we know what the spend data looks like there on the native platform, so we’re just trying to look at what the difference is.
415 00:38:55.330 ⇒ 00:39:05.940 Robert Tseng: You know, that’s fine. I’ll… I can… I can… I can get that… I can get that answer. It’ll probably take me just, like, you know, 15 minutes to go and figure that out. So, …
416 00:39:06.680 ⇒ 00:39:07.470 Robert Tseng: Yeah.
417 00:39:07.570 ⇒ 00:39:11.880 Robert Tseng: But hopefully that will streamline some of these conversations here.
418 00:39:12.140 ⇒ 00:39:20.760 Robert Tseng: … Okay, I… I mean, I feel like I’ve… I’ve gotten the next step here, but am I…
419 00:39:21.640 ⇒ 00:39:27.210 Robert Tseng: Does that make sense to everybody? Is there anything… is there any other main angle that you feel like I’m… I’m missing here?
420 00:39:29.300 ⇒ 00:39:30.550 Andrew O’Neil: The only thing I would.
421 00:39:30.550 ⇒ 00:39:31.410 Awaish Kumar: Respection.
422 00:39:32.470 ⇒ 00:39:51.850 Andrew O’Neil: The only thing I would add is, with the work that we did of going from one ad platform to three, or I know we kind of did that work to split out Cappy, if one of the platforms or ad accounts is now missing from Northbeam, that could also explain the delta, if they’re like.
423 00:39:51.850 ⇒ 00:39:52.460 Robert Tseng: Oh, gosh.
424 00:39:52.460 ⇒ 00:39:58.740 Andrew O’Neil: is… so I wonder if, with the update, did… did the North Beam connection need to get updated, too?
425 00:39:59.580 ⇒ 00:40:10.299 Robert Tseng: That makes sense. Does it actually make sense that it dropped by 20-something, over 20%? Like, that doesn’t make sense to me, so… yeah. Okay. That’s totally fair.
426 00:40:10.720 ⇒ 00:40:22.679 Andrew O’Neil: If, like, yeah, if, like, 100% of their spend was in one bucket, and now it’s being split into three buckets, and the, you know, one of the buckets is missing, that could explain, you know, a lot of that.
427 00:40:24.770 ⇒ 00:40:25.190 Robert Tseng: Okay.
428 00:40:25.190 ⇒ 00:40:26.940 Andrew O’Neil: It looks like they have a 3 there.
429 00:40:28.000 ⇒ 00:40:34.329 Robert Tseng: Are these the same three? I mean, I don’t know, these are not the way that we name it, but yeah, sure, this is maybe what Kevin has been doing.
430 00:40:34.900 ⇒ 00:40:43.110 Robert Tseng: Right. … well… well, yeah, no, this isn’t even right. Like… BM Digital isn’t included, so…
431 00:40:43.370 ⇒ 00:40:47.199 Robert Tseng: Maybe he just didn’t sync this one, so that’s possible.
432 00:40:47.230 ⇒ 00:40:49.339 Andrew O’Neil: Right. And one of, one of these….
433 00:40:49.610 ⇒ 00:40:58.820 Robert Tseng: like, well, legacy is what it is, weight loss… I don’t know what new products is, like, I don’t think we have a model like that. So, yeah, maybe this one’s just the wrong one.
434 00:40:59.160 ⇒ 00:40:59.930 Robert Tseng: Yeah.
435 00:41:01.210 ⇒ 00:41:12.800 Robert Tseng: Okay, so that’s… that’s also valid. On the Google Ads, I think that’s probably… I… I would be very surprised. I feel like we’ve not been off on Google for a while. Like, I feel like all of this…
436 00:41:13.260 ⇒ 00:41:16.019 Robert Tseng: volatility is from the Facebook side, so…
437 00:41:16.180 ⇒ 00:41:19.110 Robert Tseng: But I can just check that anyway.
438 00:41:19.380 ⇒ 00:41:25.670 Robert Tseng: Okay, cool. That’s… thank you for that. That’s actually helpful. I will… I’ll have to… I’ll check that, too.
439 00:41:26.210 ⇒ 00:41:29.750 Robert Tseng: … Yeah.
440 00:41:30.300 ⇒ 00:41:47.889 Robert Tseng: And then, if I can just… I know we’re gonna… I don’t want to drag this out too long, so one more question would be… so after we hooked up Polytomic, I mean, we’re not… we’re still pulling from Northbead directly, but it is coming through Polytomic. How’s the schema changed, or like, what… like, what are… what’s…
441 00:41:47.970 ⇒ 00:41:56.490 Robert Tseng: Like, yeah, what… have we… have we looked at the difference, like, before polyatomic and after polyatomic? Like, do we actually… have we… have we actually looked at any data there?
442 00:41:58.570 ⇒ 00:42:03.170 Awaish Kumar: From Polyatomic, we are just, like, getting the spend data.
443 00:42:04.040 ⇒ 00:42:07.290 Awaish Kumar: Right? We… we haven’t… Yeah. We didn’t, like…
444 00:42:07.610 ⇒ 00:42:16.930 Awaish Kumar: Like, the data which is coming from North Beam to us is only the spend data, and from polyatomic to North Beam is orders data.
445 00:42:17.270 ⇒ 00:42:21.399 Awaish Kumar: So it’s, like, the different data we are pushing, and the different data we are pulling.
446 00:42:22.980 ⇒ 00:42:38.000 Robert Tseng: Okay, and so when… when we’re QAing, like, I guess, what are we… what are we stuck on? The spend data seems like that’s table states, like, that’s… that’s the same thing that Northam’s doing, so I don’t… is it that we’re… we haven’t… we haven’t finished QAing the orders? Or, like, what are… what are we…
447 00:42:38.200 ⇒ 00:42:41.110 Robert Tseng: Yeah, where we, hung up there.
448 00:42:42.300 ⇒ 00:42:44.779 Henry Zhao: Yeah, Andrew, can you help me QA the orders?
449 00:42:44.920 ⇒ 00:42:45.809 Andrew O’Neil: Can we do that today?
450 00:42:45.810 ⇒ 00:42:46.990 Robert Tseng: orders? Okay.
451 00:42:47.370 ⇒ 00:42:47.870 Andrew O’Neil: Yeah.
452 00:42:47.870 ⇒ 00:42:48.310 Robert Tseng: ….
453 00:42:48.310 ⇒ 00:42:48.690 Andrew O’Neil: Yep.
454 00:42:48.690 ⇒ 00:42:50.150 Robert Tseng: Yeah. Okay.
455 00:42:50.580 ⇒ 00:42:58.660 Robert Tseng: Yeah, because I… I mean, the spend data, we’re pulling it directly out of Northam currently, so, like, I… I don’t really think that should… that should be a problem. Like, that should be pretty straightforward.
456 00:42:59.920 ⇒ 00:43:04.620 Awaish Kumar: We are pulling data from Northwind. We haven’t… we haven’t pushed any spend data to our place.
457 00:43:06.180 ⇒ 00:43:09.120 Robert Tseng: Yeah, no, I mean, nor do I think we should, because…
458 00:43:09.440 ⇒ 00:43:10.980 Robert Tseng: Yeah, like, we’re just not setting.
459 00:43:10.980 ⇒ 00:43:12.430 Awaish Kumar: I have one request, I don’t know.
460 00:43:13.830 ⇒ 00:43:27.150 Robert Tseng: Oh, for… yeah, for… I’m talking… sorry, not… we’re not pushing Facebook and Google spend data into it. Like, we’re pushing other spend data that’s not in their integrations, right? The whole point of this was that we were…
461 00:43:27.750 ⇒ 00:43:40.920 Robert Tseng: Northbeam has a limit. They’re not building out a bunch of new connectors, but our marketing team is trying to connect a bunch of data, and so we built out direct connectors to them, and they want us to push data into Northbeam, because that’s….
462 00:43:41.660 ⇒ 00:43:42.470 Awaish Kumar: Proven.
463 00:43:42.470 ⇒ 00:43:52.110 Robert Tseng: Yeah. It’s a bit, of an anti-pattern, in my opinion, because, like, at the end of the day, it’s gonna end up coming back into the warehouse, but…
464 00:43:52.450 ⇒ 00:43:57.839 Robert Tseng: I guess people just like looking at the charts here, so, like, let’s just let them use it, it’s fine.
465 00:44:00.030 ⇒ 00:44:00.810 Robert Tseng: Okay.
466 00:44:00.820 ⇒ 00:44:19.779 Robert Tseng: Cool. Alright, I think we’re clear on next steps. I’ll kind of finish this now, since I need to block off, like, 15 minutes to just figure that out. Yeah, hopefully that’ll give us a better sense of, like, how unreliable or reliable we think Northbeam is, and then, yeah, keep me posted on the orders QA, like, yeah.
467 00:44:19.780 ⇒ 00:44:36.530 Robert Tseng: I think this will honestly just… sometimes we get lost in the tickets. I heard, like, 7… like, five or seven tickets all talking about something related to this, so we should just try to nip it at the… at the bud. So, okay. But anyway, that’s… this was helpful. Alright, thanks, everyone.
468 00:44:37.860 ⇒ 00:44:38.709 Andrew O’Neil: Thanks, Robert, for walking us through.
469 00:44:39.500 ⇒ 00:44:40.800 Robert Tseng: Yeah, okay, bye.