Meeting Title: Eden | Pre-meeting Prep Date: 2025-08-04 Meeting participants: Robert Tseng, Awaish Kumar, Andrew O’Neil, Amber Lin, Uttam Kumaran
WEBVTT
1 00:00:34.660 ⇒ 00:00:35.710 Andrew O’Neil: Hello!
2 00:01:27.840 ⇒ 00:01:28.750 Amber Lin: Hello!
3 00:01:29.410 ⇒ 00:01:30.440 Andrew O’Neil: Hello!
4 00:01:34.310 ⇒ 00:01:35.060 Robert Tseng: Hey, everyone.
5 00:01:36.691 ⇒ 00:01:39.640 Amber Lin: I think we don’t, responded. Yes, but
6 00:01:40.020 ⇒ 00:01:46.240 Amber Lin: I think we can get started and
7 00:01:48.870 ⇒ 00:01:59.950 Amber Lin: let’s start here. And then we can look at if these projects are still the right priority. So we have mark marketing, tagging, and tracking. We have
8 00:02:00.970 ⇒ 00:02:07.940 Amber Lin: the Cdp to complete Annie’s helping on the finance side.
9 00:02:09.443 ⇒ 00:02:19.390 Amber Lin: And then there’s the Mr. And then we support farm. Ops, and then there’s this one.
10 00:02:22.040 ⇒ 00:02:26.990 Amber Lin: Okay, any changes of the projects.
11 00:02:27.290 ⇒ 00:02:28.750 Robert Tseng: I already changed it.
12 00:02:28.750 ⇒ 00:02:30.379 Amber Lin: Oh, okay, awesome.
13 00:02:33.320 ⇒ 00:02:38.410 Amber Lin: Alright. Let’s talk about any any particular blockers or concerns.
14 00:02:39.877 ⇒ 00:02:51.370 Robert Tseng: Yeah, I mean, I think the tagging and tracking stuff Andrew and I are gonna meet on that and then and have like, I guess, in 30. But this is, I don’t really feel like we made much progress on this, so.
15 00:02:51.680 ⇒ 00:02:52.110 Amber Lin: I think that’s.
16 00:02:52.110 ⇒ 00:02:54.014 Robert Tseng: Why, that’s still urgent.
17 00:02:58.130 ⇒ 00:02:59.667 Robert Tseng: yeah, I think.
18 00:03:00.340 ⇒ 00:03:03.350 Robert Tseng: But anyway, I don’t really think there’s much more to say there. So
19 00:03:04.062 ⇒ 00:03:15.099 Robert Tseng: Meta Meta is not. I don’t think Meta is ready. I mean it. It’s I feel like it’s in final stages. I’m not. We made some model. We made a model change. We changed the payload of what we’re sending into Meta.
20 00:03:17.610 ⇒ 00:03:26.479 Robert Tseng: I just want to be able to give Mattesh the green light. So whatever we need to do to to do that. That’s top priority.
21 00:03:27.050 ⇒ 00:03:29.899 Robert Tseng: And then with north beam stuff.
22 00:03:30.410 ⇒ 00:03:37.932 Robert Tseng: I think polytomics working on a connector so that should help us do the server to server
23 00:03:39.280 ⇒ 00:03:51.129 Robert Tseng: integration that they’re looking for. So I think I would want a waste to kind of give a up. I mean, yeah, I just don’t really know what polycoms timeline is. So would would like to work on that this week.
24 00:03:57.170 ⇒ 00:03:59.439 Amber Lin: Okay, let’s wish.
25 00:04:00.920 ⇒ 00:04:03.949 Amber Lin: Okay, I’ll make a ticket. So we’ll remember.
26 00:04:03.950 ⇒ 00:04:04.620 Robert Tseng: Yeah.
27 00:04:04.770 ⇒ 00:04:05.110 Amber Lin: Yeah.
28 00:04:05.110 ⇒ 00:04:07.219 Robert Tseng: And then on this Cdp stuff.
29 00:04:09.090 ⇒ 00:04:16.939 Robert Tseng: Now that Henry’s back I think my biggest concern, I already created a ticket for it. I was looking at it this morning.
30 00:04:18.450 ⇒ 00:04:20.190 Robert Tseng: I’ll wait until you get there.
31 00:04:20.769 ⇒ 00:04:23.929 Amber Lin: Okay, I’ll put it to do.
32 00:04:35.461 ⇒ 00:04:39.879 Robert Tseng: Yeah, there’s an optimized segment. Api calls usage ticket.
33 00:04:41.250 ⇒ 00:04:49.089 Robert Tseng: I was looking at our usage this 6, 1, 6, yeah.
34 00:04:49.800 ⇒ 00:04:50.550 Amber Lin: Yeah.
35 00:04:54.090 ⇒ 00:05:02.526 Robert Tseng: Yeah, I’ve kind of written out my concerns here. So I think, we’re 4 days in. And already at probably like
36 00:05:03.670 ⇒ 00:05:08.880 Robert Tseng: 10% light slightly over 10% of the volume. I mean, it’s.
37 00:05:09.710 ⇒ 00:05:14.870 Robert Tseng: I think, yeah, just things don’t doesn’t look like we’re like, I think we’re.
38 00:05:15.050 ⇒ 00:05:17.540 Robert Tseng: It’s not very. It’s not very efficient. I think that.
39 00:05:17.540 ⇒ 00:05:18.170 Amber Lin: Language.
40 00:05:18.170 ⇒ 00:05:18.890 Robert Tseng: I think
41 00:05:21.450 ⇒ 00:05:34.429 Robert Tseng: I want Henry to address customer I/O data syncing and making sure that we’re not sending duplicates that everything there is is ready to go. So.
42 00:05:35.050 ⇒ 00:05:36.190 Amber Lin: Hmm, okay.
43 00:05:36.190 ⇒ 00:05:36.830 Robert Tseng: Yeah.
44 00:05:37.380 ⇒ 00:05:39.650 Amber Lin: Sounds good. I’ll keep track of that.
45 00:05:42.690 ⇒ 00:05:46.139 Amber Lin: Anything here that we’re also doing for.
46 00:05:46.465 ⇒ 00:05:58.180 Robert Tseng: I think the yeah. Reverse. Etl, the customer. I/O. We never did. So I’d like to pull that back into cycle reduced redundancy and data flow from segment to customer. I/O is also coming back.
47 00:05:58.540 ⇒ 00:06:02.679 Robert Tseng: They’re kind of both related to optimizing segment usage, but.
48 00:06:04.655 ⇒ 00:06:05.429 Robert Tseng: Yeah.
49 00:06:07.205 ⇒ 00:06:07.700 Amber Lin: Okay.
50 00:06:07.700 ⇒ 00:06:20.269 Robert Tseng: There. There is a like field that wish is aware of that. The team wanted to push into customer. IOI block that work because it’s not helpful. It’s just like
51 00:06:21.061 ⇒ 00:06:28.450 Robert Tseng: anyway, it’s just anyway, we’re not push. We’re not pushing that one in. So I think Henry needs to kind of
52 00:06:29.250 ⇒ 00:06:35.130 Robert Tseng: be actively kind of building that relationship with Mattesha’s team, figuring out who’s the
53 00:06:35.620 ⇒ 00:06:42.509 Robert Tseng: who’s head of lifecycle at this point? And like, what what is that final or like what? What is?
54 00:06:42.980 ⇒ 00:06:50.359 Robert Tseng: What are we going to actually send to customer? I/O like, I don’t want it to come from their engineer because their engineer doesn’t really know anything. He’s
55 00:06:50.500 ⇒ 00:06:55.250 Robert Tseng: he’s just like, yeah, like, I think what he told us to do doesn’t make sense.
56 00:06:56.910 ⇒ 00:06:58.980 Awaish Kumar: So, Nick. He was the one
57 00:06:59.140 ⇒ 00:07:04.930 Awaish Kumar: who was looking at this field regarding SMS consent, and
58 00:07:05.440 ⇒ 00:07:08.750 Awaish Kumar: and he was not able to
59 00:07:09.350 ⇒ 00:07:12.759 Awaish Kumar: send the the data as a as
60 00:07:14.610 ⇒ 00:07:20.600 Awaish Kumar: expect expected, because, like, if even if we sends SMS concern false
61 00:07:21.025 ⇒ 00:07:27.430 Awaish Kumar: it ends up in the big carriers. True, and he said he had tried to contact the bask team regarding this.
62 00:07:27.680 ⇒ 00:07:30.529 Awaish Kumar: And yeah, he’s going to resolve with mastering.
63 00:07:31.220 ⇒ 00:07:34.370 Robert Tseng: Yeah, yeah, yeah, he he told me he gave me a similar update.
64 00:07:37.140 ⇒ 00:07:38.010 Amber Lin: Okay.
65 00:07:38.010 ⇒ 00:07:47.173 Robert Tseng: Yeah on the S on the finance stuff. So I basically called Jonah last week. And I was like, Look, stop talking to Amber and
66 00:07:48.050 ⇒ 00:07:59.509 Robert Tseng: and Annie, and getting frustrated there like for this week. I’m letting him just message me directly, and I’ll just answer his questions. So I built out 2 tickets here, 6, 1, 5, and 6, 1, 4
67 00:08:00.185 ⇒ 00:08:13.200 Robert Tseng: these are 2 pretty meaty things like, I know, Annie, still trying to close out some of the stuff from last week, but I think I think these are the 2 things that we could do for Jonah. 6, 1, 4, 6, 1, 5, and like that
68 00:08:13.350 ⇒ 00:08:15.170 Robert Tseng: would be fine. So I think.
69 00:08:15.680 ⇒ 00:08:27.745 Robert Tseng: as we go through it, it would be great. I’ve I’ve taken screenshots of my conversation with him. I would like Annie to like be able to triage things a bit better from him. But
70 00:08:28.260 ⇒ 00:08:31.250 Robert Tseng: yeah, I think I I just
71 00:08:32.419 ⇒ 00:08:46.719 Robert Tseng: you know he. He sends me like a wall of text, and like I can, I just broke it down. And then asked a few follow up questions. That’s that’s pretty much it. So I I just I think, that’s that’s
72 00:08:47.040 ⇒ 00:08:53.799 Robert Tseng: that. Back and forth is probably is what he’s looking for, because he’s not gonna be able to 0 shot exactly what he wants.
73 00:08:54.304 ⇒ 00:09:03.325 Robert Tseng: And I think maybe he just was not happy with the way that he was getting blocked or not getting any response from from our team. So
74 00:09:04.170 ⇒ 00:09:10.710 Robert Tseng: yeah, I think. But what he’s actually asking for is not that complicated? I think I understand. I understand what he’s asking for.
75 00:09:10.990 ⇒ 00:09:11.400 Amber Lin: Okay.
76 00:09:11.810 ⇒ 00:09:12.300 Robert Tseng: Yeah.
77 00:09:12.300 ⇒ 00:09:21.819 Amber Lin: That’s good so this will be the focus for Annie this week. I’ll check in on her progress with the
78 00:09:25.770 ⇒ 00:09:28.150 Amber Lin: I think they’re still calculating
79 00:09:28.570 ⇒ 00:09:37.420 Amber Lin: the prices, I think, was a bit difficult, because the the files they send were just Pdfs. I’ll let her.
80 00:09:38.390 ⇒ 00:09:40.659 Amber Lin: I’ll give her more context on these.
81 00:09:40.660 ⇒ 00:10:05.180 Robert Tseng: Yeah, that’s fine, you know. So like, I think, from a planning perspective. If she’s full from these 3 tickets, then she stops on everything else like we’re not stretching her time more. If anything, I want to scale back the team’s time. I think now that Henry and Andrew are are kind of. I think they will have stuff to do this week. I think Andy’s time can dial back. Then a lot of his time could probably dial dial back so we can. We can talk more about that.
82 00:10:05.450 ⇒ 00:10:10.409 Amber Lin: For ad hoc requests. Do I just say team has no capacity.
83 00:10:10.955 ⇒ 00:10:18.284 Robert Tseng: Yeah, I guess I didn’t really review like what’s actually urgent coming out of the ad hoc request. So I’m not entirely sure
84 00:10:18.590 ⇒ 00:10:30.510 Uttam Kumaran: Ideally, we have like a triage. Right? So basically in in linear, there’s a triage section. My suggestion would be anything ad hoc, just throw it into triage
85 00:10:32.150 ⇒ 00:10:39.170 Uttam Kumaran: and then like, have a discussion with Robert about what do we do with these?
86 00:10:41.900 ⇒ 00:10:45.344 Uttam Kumaran: That’s that’s gonna be the route
87 00:10:45.740 ⇒ 00:10:46.560 Amber Lin: Okay.
88 00:10:50.040 ⇒ 00:10:57.900 Uttam Kumaran: Over time we can. We can figure out like more smart ways to do this. But ideally, things either get put into triage or they get put into backlog.
89 00:10:58.850 ⇒ 00:11:05.660 Uttam Kumaran: Urgent. It needs to get triage. Then it needs to go here, and then a decision can get made on moving something else off
90 00:11:06.050 ⇒ 00:11:08.220 Uttam Kumaran: right? So that’s that.
91 00:11:08.460 ⇒ 00:11:12.640 Uttam Kumaran: I think. And that can happen in slack, basically. But that’s a good place to put it.
92 00:11:12.910 ⇒ 00:11:14.439 Amber Lin: Okay. Sounds good.
93 00:11:15.387 ⇒ 00:11:25.520 Amber Lin: On the Emr side. I know we always reviewed the requirements. We’re gonna meet with them tomorrow, still waiting on documents from them, and not shown a few times so
94 00:11:26.630 ⇒ 00:11:28.710 Amber Lin: 13, which is a little slow.
95 00:11:29.880 ⇒ 00:11:30.480 Robert Tseng: Yeah.
96 00:11:32.660 ⇒ 00:11:36.949 Amber Lin: On the farm off side. It’s mostly
97 00:11:38.743 ⇒ 00:11:41.710 Amber Lin: yeah, this is less important.
98 00:11:41.910 ⇒ 00:11:53.459 Robert Tseng: Yeah, I want us to slow down on the farm up stuff, like, you know, past 2 weeks we were letting them just directly slack us. But I wanna move them back into. They need to. They need to submit tickets into the Monday board. They can’t just be
99 00:11:53.890 ⇒ 00:11:59.390 Robert Tseng: dropping random like slack questions. So yeah.
100 00:12:03.670 ⇒ 00:12:14.809 Robert Tseng: I do think that like what Jonah asked for is going to take is gonna take 10 h of Annie’s time is my guess so like I. Every her work, her. What she’s doing outside of that needs to slow down.
101 00:12:15.160 ⇒ 00:12:24.480 Amber Lin: Valid. I have a question on Vash Dev’s time. I wish. Can you let us know how that is, how he’s onboarding and how he’s doing.
102 00:12:26.768 ⇒ 00:12:29.629 Awaish Kumar: On the agent side, like he has not much.
103 00:12:30.310 ⇒ 00:12:34.655 Awaish Kumar: It has not gotten much, because, like most of the tickets, are like
104 00:12:36.180 ⇒ 00:12:39.400 Awaish Kumar: Some things were urgent and things like that.
105 00:12:39.560 ⇒ 00:12:42.569 Awaish Kumar: We didn’t really got the analytics work so far.
106 00:12:42.820 ⇒ 00:12:48.870 Awaish Kumar: He’s mostly doing like de work or on the Dexter side.
107 00:12:50.200 ⇒ 00:12:51.180 Amber Lin: Okay.
108 00:12:51.900 ⇒ 00:12:54.699 Awaish Kumar: How can we help him scale up?
109 00:12:56.290 ⇒ 00:13:03.470 Awaish Kumar: Yeah, like, the ex expectation is like 5 to 10 h on eating, and all the work which.
110 00:13:03.470 ⇒ 00:13:05.970 Uttam Kumaran: He’s only been here for a week, so
111 00:13:06.810 ⇒ 00:13:16.689 Uttam Kumaran: I don’t. I don’t think it’s fair to be like, how can he scale up like he’s just starting. So what are there specific tickets that he’s not taking? Or are there things that are late right now?
112 00:13:18.310 ⇒ 00:13:18.700 Amber Lin: Oh!
113 00:13:18.700 ⇒ 00:13:23.680 Awaish Kumar: Not like he has worked on segment like on the Eden side. We
114 00:13:23.910 ⇒ 00:13:29.240 Awaish Kumar: we didn’t have much ae work right now, like mostly was like
115 00:13:29.340 ⇒ 00:13:39.060 Awaish Kumar: data platform work or the segment connecting with Dbt. Which was he? He has shared his investigation so.
116 00:13:40.890 ⇒ 00:13:47.560 Uttam Kumaran: I want to talk about specific tickets like I don’t think it’s fair to be like. Is he ramping up like, are there tickets that are not happening right now, that
117 00:13:47.700 ⇒ 00:13:50.059 Uttam Kumaran: that he’s dropping the ball on, or
118 00:13:50.340 ⇒ 00:13:52.739 Uttam Kumaran: if there’s not, then there’s nothing to talk about.
119 00:14:03.260 ⇒ 00:14:05.589 Uttam Kumaran: I feel like he was doing some stuff last week.
120 00:14:05.880 ⇒ 00:14:06.520 Awaish Kumar: Hello!
121 00:14:07.700 ⇒ 00:14:12.209 Amber Lin: Okay, yeah, he’s gonna set up now. He complete another ticket.
122 00:14:13.051 ⇒ 00:14:17.479 Amber Lin: The meta one he needs always your help on.
123 00:14:17.830 ⇒ 00:14:22.419 Amber Lin: Then that’s it. But I feel like I’m gonna move this out because it’s not that urgent.
124 00:14:24.070 ⇒ 00:14:32.490 Uttam Kumaran: Yeah, I think probably the my only guidance is that, like over time, right? Especially this month, we want to see less tickets going to a wish.
125 00:14:33.650 ⇒ 00:14:38.529 Uttam Kumaran: So can we look at the tickets on oasis play owash? Is there anything here that you can move
126 00:14:38.980 ⇒ 00:14:44.999 Uttam Kumaran: to him like I think you can move the polyatomic thing down right.
127 00:14:47.750 ⇒ 00:14:55.820 Awaish Kumar: Actually, that’s not implementation. It’s asking. Like, with the talking with Paul Toming about the North North Beam Connector.
128 00:14:55.820 ⇒ 00:14:57.590 Uttam Kumaran: But he can, but he can do that.
129 00:14:58.160 ⇒ 00:14:58.820 Awaish Kumar: Okay.
130 00:14:59.730 ⇒ 00:15:00.530 Uttam Kumaran: Right
131 00:15:03.370 ⇒ 00:15:09.390 Uttam Kumaran: like that’s because I cause it’s gonna be. It’ll be me and him so, and I don’t count. So.
132 00:15:12.010 ⇒ 00:15:17.370 Uttam Kumaran: yeah, is there anything else here. I have to review the Emr. Doc, so I haven’t done that yet. But.
133 00:15:21.420 ⇒ 00:15:28.909 Awaish Kumar: So, yeah, right, these are done like, 5, 6, 5 is done.
134 00:15:30.110 ⇒ 00:15:31.260 Uttam Kumaran: The bottom 2.
135 00:15:32.940 ⇒ 00:15:36.650 Awaish Kumar: Yeah, that one is done like, it’s part of Edn document which we have created.
136 00:15:36.890 ⇒ 00:15:40.839 Amber Lin: Okay? So Mark, those is done.
137 00:15:41.630 ⇒ 00:15:42.660 Amber Lin: Alright.
138 00:15:43.090 ⇒ 00:15:48.589 Amber Lin: So we have purchase events and adversity, too. Okay.
139 00:15:50.990 ⇒ 00:15:53.880 Uttam Kumaran: Yeah. So that’s I think that that’d be my guidance is that let’s
140 00:15:54.430 ⇒ 00:15:58.089 Uttam Kumaran: he’s good and he’ll take on stuff. But I want to talk about specific tickets. So
141 00:15:58.890 ⇒ 00:16:00.960 Uttam Kumaran: yeah, I think he’s there.
142 00:16:01.540 ⇒ 00:16:07.069 Amber Lin: Sounds good. I’m gonna move these to triage.
143 00:16:09.730 ⇒ 00:16:13.340 Amber Lin: How do I move things to triage on? There we go.
144 00:16:13.490 ⇒ 00:16:14.150 Amber Lin: Okay.
145 00:16:14.330 ⇒ 00:16:16.040 Amber Lin: I’ve not used it before.
146 00:16:16.270 ⇒ 00:16:16.980 Amber Lin: Alright.
147 00:16:16.980 ⇒ 00:16:27.580 Uttam Kumaran: There’s some helpful automations and stuff you can look into. But triage is a good place for, like these types of things, anything that can be done later, throw it in backlog. Anything that like needs to be triage.
148 00:16:28.240 ⇒ 00:16:33.620 Uttam Kumaran: And then decide. Status has to be decided based on that. Yeah.
149 00:16:34.466 ⇒ 00:16:35.043 Amber Lin: Okay.
150 00:16:36.270 ⇒ 00:16:39.579 Uttam Kumaran: Yeah, I’ll move. I’ll move the ones needed later.
151 00:16:41.740 ⇒ 00:16:44.880 Amber Lin: Okay, I’ll check in with.
152 00:16:45.720 ⇒ 00:16:49.310 Amber Lin: Done a lot of when when we go to stand up.
153 00:16:50.710 ⇒ 00:16:57.530 Amber Lin: Okay. Anything else that concerns about current cycle.
154 00:17:00.230 ⇒ 00:17:16.389 Robert Tseng: No, I’ll probably I mean, I don’t know. I have a conflicting call. I mean, I’m gonna be. I’m Larry. But like I I may join the one today, just because, Henry, it’s Henry’s 1st day back and I just want him. He’ll probably have questions. But yeah, I just just making sure that Henry and and Andrew are able to.
155 00:17:16.520 ⇒ 00:17:22.649 Robert Tseng: The to get some stuff done this week is all I care about getting out of that. Stand up.
156 00:17:22.650 ⇒ 00:17:23.140 Amber Lin: Okay.
157 00:17:24.710 ⇒ 00:17:25.480 Amber Lin: That’s good.
158 00:17:25.480 ⇒ 00:17:28.727 Robert Tseng: And then I think in the future Andrew doesn’t need to be on these calls. So
159 00:17:28.930 ⇒ 00:17:29.510 Amber Lin: Oh, okay.
160 00:17:29.520 ⇒ 00:17:31.800 Robert Tseng: You added, Yeah, we can. We can remove them.
161 00:17:32.210 ⇒ 00:17:32.900 Amber Lin: Okay.
162 00:17:33.741 ⇒ 00:17:41.179 Amber Lin: and Andrew would be at. Oh, I would say, I can add Andrew to Monday, Wednesday. Stand ups, how’s that?
163 00:17:41.180 ⇒ 00:17:42.929 Amber Lin: Yeah. Monday, Wednesday. Sounds. Good.
164 00:17:43.200 ⇒ 00:17:44.140 Amber Lin: Sounds. Good.
165 00:17:44.140 ⇒ 00:17:45.840 Amber Lin: Okay. Thanks. Thanks.
166 00:17:45.840 ⇒ 00:17:46.620 Uttam Kumaran: Thanks. Everyone.
167 00:17:46.620 ⇒ 00:17:47.180 Amber Lin: Bye.
168 00:17:48.980 ⇒ 00:17:49.275 Awaish Kumar: Right.