Meeting Title: Brainforge x Eden Weekly Sync Date: 2025-07-22 Meeting participants: Henry Zhao, Robert Tseng
WEBVTT
1 00:00:32.900 ⇒ 00:00:33.630 Robert Tseng: Henry.
2 00:00:34.250 ⇒ 00:00:35.570 Henry Zhao: Hey, Robert, how’s it going.
3 00:00:36.470 ⇒ 00:00:41.879 Robert Tseng: Good. How are you hear the background music? Or is that okay?
4 00:00:42.570 ⇒ 00:00:43.330 Henry Zhao: What’s that?
5 00:00:43.980 ⇒ 00:00:47.009 Robert Tseng: Can you hear background music? Or am I okay?
6 00:00:47.010 ⇒ 00:00:48.010 Henry Zhao: Hear anything.
7 00:00:49.170 ⇒ 00:00:55.699 Robert Tseng: Okay, I’m in a cafe and we’re kind of just blasting music. So.
8 00:00:56.018 ⇒ 00:01:01.120 Henry Zhao: Yeah, that’s the. I guess the soundproofing is really good, cause I can’t, can’t hear anything.
9 00:01:01.470 ⇒ 00:01:02.140 Robert Tseng: Great.
10 00:01:02.940 ⇒ 00:01:04.830 Henry Zhao: How was the visit to Basque today.
11 00:01:05.870 ⇒ 00:01:12.540 Robert Tseng: Oh, yeah. Well, I mean, I guess you you heard kind of the 1st half of my visit. That was kind of fun. Video?
12 00:01:14.070 ⇒ 00:01:17.620 Robert Tseng: I guess. What can I say? So Basque is basically like.
13 00:01:17.960 ⇒ 00:01:26.130 Robert Tseng: I mean, that’s where all our they’re like a hubspot for like telehealth companies and what even built their business off of on top of
14 00:01:26.400 ⇒ 00:01:29.659 Robert Tseng: politics are a bit messy. Because, you know, we’re
15 00:01:30.310 ⇒ 00:01:47.250 Robert Tseng: building our own kind of order management system and Emr system to basically replace fast. And Josh is already kind of fed up with fast and wants to move off of them. So rollouts a bit low, so I think it’ll be. We’ll still be on it for another 2 to 3 months.
16 00:01:48.680 ⇒ 00:01:51.390 Robert Tseng: But yeah, so this call was kind of like, a
17 00:01:52.490 ⇒ 00:02:04.779 Robert Tseng: just a call to let them know that like, okay, there are all these issues with the data that we’ve had to deal with. You know, what can you actually put on your roadmap and figure out like what you know, regardless of what they’re gonna do. We’re gonna move off of them.
18 00:02:05.259 ⇒ 00:02:08.400 Robert Tseng: So it was, it did feel a bit like
19 00:02:09.789 ⇒ 00:02:16.649 Robert Tseng: facetious, in my opinion, to like, send me over there and talk to them when it’s like there’s like they’re gonna move off, anyway.
20 00:02:16.820 ⇒ 00:02:21.370 Robert Tseng: But whatever like, so that’s it was good. I still, I got to this
21 00:02:22.820 ⇒ 00:02:33.289 Robert Tseng: and and they work with hundreds of other clients. So customer is getting to hear kind of things off the record without kind of like the Eden folks being on there, and how that product is doing.
22 00:02:34.490 ⇒ 00:02:35.890 Robert Tseng: Yeah, I
23 00:02:36.950 ⇒ 00:02:54.040 Robert Tseng: I think they’re as much as like, you know, it’s it’s weird that they don’t give us an Api. They only do web hooks. And that’s like a big source of limitation in terms of like timing of events. I think that they’re kind of just tuning their own thorn when they say that.
24 00:02:55.040 ⇒ 00:03:10.299 Robert Tseng: Oh, when they’re surprised that they said that they think they’re their web hooks are like almost real time, like sent within the same hour. And like 99% accuracy. And it’s just not. That’s not true. And that’s we’ve seen that over a month. So
25 00:03:10.829 ⇒ 00:03:13.520 Robert Tseng: I think you know it is what it is.
26 00:03:14.625 ⇒ 00:03:16.604 Robert Tseng: But but yeah, I think
27 00:03:18.700 ⇒ 00:03:21.277 Robert Tseng: yeah, that’s that’s that’s kind of a situation.
28 00:03:21.600 ⇒ 00:03:23.160 Henry Zhao: Part will be done in 2 to 3 months.
29 00:03:24.510 ⇒ 00:03:26.230 Robert Tseng: Well, they’ve been working on it, for
30 00:03:26.440 ⇒ 00:03:34.750 Robert Tseng: it’s q. 1. Honestly. So I have no idea what the heck they’re doing and taking so long. But that’s I feel like that’s classic software development when you use it
31 00:03:34.960 ⇒ 00:03:41.100 Robert Tseng: contracts. So they were working on the same for 5, 6 months. I don’t know where. What state status.
32 00:03:41.100 ⇒ 00:03:41.830 Henry Zhao: Gotcha.
33 00:03:41.830 ⇒ 00:03:42.430 Robert Tseng: Yeah.
34 00:03:42.920 ⇒ 00:03:49.369 Henry Zhao: Okay? And then where are we in terms of segments? So did you confirm that we we’re gonna be able to get the functions that we need.
35 00:03:49.950 ⇒ 00:03:54.220 Robert Tseng: Yeah, I did. Yeah, I saw an email that came in yesterday.
36 00:03:54.370 ⇒ 00:03:56.099 Robert Tseng: So seems like.
37 00:03:56.390 ⇒ 00:04:03.269 Robert Tseng: yeah, I mean, they were surprised that we went past the number of custom functions limit because they don’t really have many clients.
38 00:04:03.920 ⇒ 00:04:12.560 Robert Tseng: and they don’t have any plans at our size kind of using that many. I think they just don’t realize that we have so many custom web hooks set up with them. That’s like the main source.
39 00:04:13.139 ⇒ 00:04:18.980 Robert Tseng: But yeah, I think they only bill off of like function hours which
40 00:04:19.450 ⇒ 00:04:25.150 Robert Tseng: we’re well under the limit. So I don’t really think we’re we’re gonna get, you know, any overages there. So
41 00:04:25.250 ⇒ 00:04:27.499 Robert Tseng: I think this is just looks like
42 00:04:27.640 ⇒ 00:04:30.379 Robert Tseng: the thing staying with segment is probably
43 00:04:31.300 ⇒ 00:04:37.409 Robert Tseng: more cost effective for us. And then hopefully, like just not as troublesome for us to have to deal with the migration.
44 00:04:37.410 ⇒ 00:04:42.550 Henry Zhao: Exactly. So can I go ahead and tell Megan at Rudder Stack that we’re probably gonna not
45 00:04:42.730 ⇒ 00:04:43.959 Henry Zhao: move forward at this time.
46 00:04:44.880 ⇒ 00:04:45.970 Robert Tseng: Yeah, I think so.
47 00:04:45.970 ⇒ 00:04:46.500 Henry Zhao: Yeah.
48 00:04:47.030 ⇒ 00:04:47.510 Robert Tseng: Yeah.
49 00:04:47.510 ⇒ 00:04:52.010 Henry Zhao: Alright, and I’ll close that ticket. We’ll just continue a segment with the new pricing, and we’ll we’ll go from there.
50 00:04:52.620 ⇒ 00:04:55.370 Robert Tseng: Okay, cool. Yeah. So I’m gonna ask segment to give us that.
51 00:04:56.126 ⇒ 00:05:05.410 Robert Tseng: Okay, I don’t want to leave motorcycle on either. But like, I I guess segment already gave us the quote. So the price is what it is. I think we’re gonna sign it as that as that. So never mind.
52 00:05:05.850 ⇒ 00:05:07.900 Robert Tseng: This is, don’t have a problem. Yeah.
53 00:05:07.900 ⇒ 00:05:15.949 Henry Zhao: And this is not like dating like, if we say we’re not moving forward, it’s not like the the door is closed forever. We’ll never do business with you ever again.
54 00:05:16.230 ⇒ 00:05:18.150 Robert Tseng: Okay, okay, so that’s good.
55 00:05:18.530 ⇒ 00:05:19.320 Robert Tseng: Yeah.
56 00:05:20.407 ⇒ 00:05:27.460 Robert Tseng: Yeah. Well, I mean, I just I, I just wanted to kind of see how past couple of weeks have been in general for you, and I know we’ve got it.
57 00:05:28.220 ⇒ 00:05:31.570 Robert Tseng: I’m sorry. This past week I’ve been kind of unavailable just.
58 00:05:31.570 ⇒ 00:05:32.170 Henry Zhao: Okay. Great.
59 00:05:32.170 ⇒ 00:05:33.170 Robert Tseng: Calls but
60 00:05:33.880 ⇒ 00:05:34.680 Henry Zhao: Yeah.
61 00:05:34.680 ⇒ 00:05:35.310 Robert Tseng: Yeah.
62 00:05:36.060 ⇒ 00:05:42.479 Henry Zhao: I just wanted to sync with you to also just make sure that I’m on the right track, that I I know kind of what the priorities are moving forward.
63 00:05:42.480 ⇒ 00:05:42.930 Robert Tseng: No.
64 00:05:42.930 ⇒ 00:05:44.589 Henry Zhao: So you were able to fix Meta.
65 00:05:45.072 ⇒ 00:05:49.609 Henry Zhao: Should we? Can we get a wish to start working on the server side integration for North Beam?
66 00:05:51.180 ⇒ 00:06:06.889 Robert Tseng: Yeah. So on the meta side. Yeah, I mean, those events work. I haven’t switched to the off the texting pixel. So I I’m assuming. If you haven’t done it yet, I’m gonna do it. I did connect with 2 tracking specialists after we after your events today. I I think one guy’s been pretty good.
67 00:06:07.370 ⇒ 00:06:17.333 Robert Tseng: I don’t know if you want to speak to him before we kind of bring him on board, but otherwise I told him we’re gonna I wanna bring him in as early as like tomorrow. So
68 00:06:17.610 ⇒ 00:06:18.230 Henry Zhao: Okay.
69 00:06:18.640 ⇒ 00:06:20.690 Robert Tseng: Yeah, I
70 00:06:20.830 ⇒ 00:06:35.299 Robert Tseng: I’ll probably just connect you via email. And if you want to set up time with him you can. Otherwise I’ve kind of briefed him on the Meta situation. So once he signs these documents. I think we’ll just have him. He’ll just kind of be your Qa. And like, kind of
71 00:06:35.520 ⇒ 00:06:42.709 Robert Tseng: tracking, tagging like, assuming that you can just tap, and we just we’ll just we’ll just use them hourly. So no, yeah.
72 00:06:42.860 ⇒ 00:06:43.510 Henry Zhao: Because I don’t know.
73 00:06:43.510 ⇒ 00:06:44.139 Robert Tseng: It’s kind of.
74 00:06:44.140 ⇒ 00:06:58.710 Henry Zhao: I don’t know if we need that many hours from someone. You know what I mean. So once the technical stuff is implemented, I can take that the rest of that on. I’ve just never, never implemented the. I think the only 2 channels. I’ve never implemented our our pinterest. And what’s the other one.
75 00:06:59.810 ⇒ 00:07:00.490 Robert Tseng: Reddit.
76 00:07:00.770 ⇒ 00:07:06.440 Henry Zhao: Yeah, reddit and pinterest I’ve never worked with. So yeah, I’ll I’ll
77 00:07:07.020 ⇒ 00:07:12.080 Henry Zhao: but I think the technical implementation part will we do need someone to to help with that as well as the server side.
78 00:07:12.080 ⇒ 00:07:12.630 Robert Tseng: Okay.
79 00:07:12.630 ⇒ 00:07:13.429 Henry Zhao: So don’t be.
80 00:07:14.310 ⇒ 00:07:16.279 Robert Tseng: Okay, cool. So
81 00:07:16.650 ⇒ 00:07:23.449 Robert Tseng: yeah, I’ll I’ll I’ll get that. I’ll get you guys connected there. So I’ll be a big resource.
82 00:07:24.460 ⇒ 00:07:28.110 Robert Tseng: yeah. And then, as far as like other priorities, I know, there’s like a couple
83 00:07:28.440 ⇒ 00:07:35.940 Robert Tseng: Ivan, we need update any update, some of the projects and kind of do some of the grooming, I guess tomorrow, when amber is there?
84 00:07:37.170 ⇒ 00:07:53.019 Robert Tseng: things that are coming up? Well, yeah, I think. My, since we agreed to take on this tagging and tracking work. I don’t really know how much that stretched our team’s capacity, so I’m trying to get a pulse on that from Amber this week. To be like.
85 00:07:53.570 ⇒ 00:08:03.160 Robert Tseng: well, yeah, I mean, obviously, I think your your time gets increased. A wastes time. I don’t know how much this time gets increased anyway, just trying to do some like budget management.
86 00:08:03.160 ⇒ 00:08:08.690 Henry Zhao: My time needs to be increased just because the the Cdp work, I guess, is a lot less than we thought it was going to be right.
87 00:08:09.580 ⇒ 00:08:10.919 Robert Tseng: Okay, that’s true.
88 00:08:11.240 ⇒ 00:08:15.970 Henry Zhao: Cause it was gonna be a lot of hours if I needed to implement rudder stack. But now that
89 00:08:16.480 ⇒ 00:08:25.265 Henry Zhao: I probably can just spend my time on that. I think one big difference that will be made is if I need to be out of the grid off the grid, starting Friday for 6 days
90 00:08:26.820 ⇒ 00:08:31.790 Henry Zhao: it just depends on. If my VPN is going to be working if it works, I’ll be able to work.
91 00:08:31.940 ⇒ 00:08:35.399 Henry Zhao: But if not. I’ll come back August second, and I hope that.
92 00:08:35.400 ⇒ 00:08:54.289 Robert Tseng: Okay, that’s that’s no worry. I mean, for now it’s just you know you, you and me. So as far as I I guess what I had. I kind of sent the message of, like, okay, well, yeah. Assuming, you want to kind of keep going with this project and kind of take on more scope. Like, I I think the goals ultimately have you kind of take over like my role at at you, didn’t?
93 00:08:54.931 ⇒ 00:08:57.520 Robert Tseng: Yeah, I mean, we’re starting like.
94 00:08:58.190 ⇒ 00:09:06.950 Robert Tseng: like 3 other clients next week. And so I feel like I’m more effective at the early stage of like getting a client started.
95 00:09:08.420 ⇒ 00:09:12.640 Robert Tseng: yeah. So that’s where I’d like my time to go to. I’ve kind of been on even for too long, in my opinion.
96 00:09:13.113 ⇒ 00:09:26.799 Robert Tseng: But it’s just we’ve been kind of just waiting for the right person to come there and then kind of take lead on that. So that’s what I’m hoping that you’ll want to take on but yeah, so I just want to hear kind of from your side.
97 00:09:26.800 ⇒ 00:09:56.619 Henry Zhao: Like today, cause I feel like there’s still stuff I need to learn from you and like just still right, cause I’m doing 20 HA week. So I’ve actually only been working for 3 days, right? So still a little bit in the onboarding stage. So I want to just make sure that this week I learn as much from you as possible, and just understand. Still, like I said better, the like limitations and kind of rules and kind of those types of things that we have going on at Brain Forge. And yeah, we’re good to go like, just even the first.st My 1st 2 days.
98 00:09:56.710 ⇒ 00:10:02.639 Henry Zhao: I had to like. Think that there’s like the external Eden group. And then there’s the internal Brainforge group, right? Because I’ve never.
99 00:10:02.640 ⇒ 00:10:03.250 Robert Tseng: Yeah.
100 00:10:03.250 ⇒ 00:10:09.740 Henry Zhao: Yeah, cause. Usually I’m at a company and like everyone is at the company. But it doesn’t even have to. I like to get used to. You know what I mean.
101 00:10:10.450 ⇒ 00:10:14.690 Robert Tseng: Yeah, to that point. That’s 1 of my biggest sources of like.
102 00:10:15.356 ⇒ 00:10:22.099 Robert Tseng: just like, not. I don’t really think we handle this very well, yeah. Our team’s pretty siloed like it’s not like.
103 00:10:24.280 ⇒ 00:10:27.960 Robert Tseng: I don’t think there are enough people on the brave board side that are just like
104 00:10:28.350 ⇒ 00:10:30.920 Robert Tseng: able to go in. And
105 00:10:31.320 ⇒ 00:10:44.950 Robert Tseng: I deeply understand the problem on the even side, which is why I’m like the communication bottleneck most of the time. I think, like, yeah, our engineering team kind of just I feel like we’re over reliant on tickets like people don’t really like
106 00:10:45.740 ⇒ 00:10:55.240 Robert Tseng: step out and like, ask for clarification with the client like. If anything, they just like kind of spit it back at me. And it’s like, Hey, this ticket is incomplete kind of thing. So
107 00:10:55.800 ⇒ 00:11:09.850 Robert Tseng: I feel like you’re that’s that’s the that’s my biggest gripe with kind of like the team dynamic with having this like fractional like out like kind of data team that’s not fully integrated into Eden.
108 00:11:10.289 ⇒ 00:11:18.390 Robert Tseng: But yeah, I mean, I don’t. I don’t know. Like I I think that’s something to kind of. Think through on how we can empower the team more
109 00:11:18.500 ⇒ 00:11:24.560 Robert Tseng: like your time is limited, you know, like I try to operate with 10 HA week on Eden, which.
110 00:11:24.560 ⇒ 00:11:24.910 Henry Zhao: Right.
111 00:11:24.910 ⇒ 00:11:37.899 Robert Tseng: It’s not much, and everyone, all the engineers and Annie spend more time on this client than I do, and yet I feel like I still have a better sense of what’s going on the client than than they all do, which is kind of strange to me.
112 00:11:38.920 ⇒ 00:11:41.699 Robert Tseng: So yeah, I think that’s something that
113 00:11:42.290 ⇒ 00:11:53.970 Robert Tseng: I don’t know. Like as as you kind of step into, like a more like a team lead kind of like role. I’m just telling you. That’s kind of the situation we’re in that. That’s something we could do better in.
114 00:11:54.390 ⇒ 00:11:57.629 Henry Zhao: Absolutely. Yeah. And I have ideas for that. So I I think we can
115 00:11:57.750 ⇒ 00:12:00.820 Henry Zhao: keep that in mind and and make improvements up there.
116 00:12:01.500 ⇒ 00:12:03.090 Henry Zhao: Okay, cool.
117 00:12:03.470 ⇒ 00:12:17.520 Robert Tseng: Yeah, I mean, like in an ideal scenario. So like, yeah, let’s say, 2, 3 weeks from now, you’re kind of like the tech lead on, Eden. I kind of get to step out more and just kind of do. I mean, I’ll I’ll still be involved here and there, I think.
118 00:12:18.050 ⇒ 00:12:47.400 Robert Tseng: Yeah, like a few things that are on my radar. Obviously, this fast thing on the Emr side. So like, I’ll still be kind of there to kind of create, build bridges between the data team and like different vendors, or like some partners. On the Eden side, for example, they just bought a pharmacy in New Mexico. And like, we’re gonna have to integrate with their system. That’s not gonna happen for another 2 to 3 months. But yeah, I’m gonna go to that. They’re gonna I’m gonna go to New Mexico and watch that pharmacy or whatever. So I’ll be like kind of.
119 00:12:47.910 ⇒ 00:12:51.689 Robert Tseng: I see I see my role kind of like becoming something more like that.
120 00:12:52.226 ⇒ 00:13:07.669 Robert Tseng: Where I can kind of help you set road help you work with you on roadmap but yeah, as far as like, managing kind of like projects and kind of taking taking over like my my operational role even right now, like, I think that’s what I’d like to see you step into.
121 00:13:09.010 ⇒ 00:13:17.260 Robert Tseng: ideally like, yeah, maybe you kind of you keep managing that it with app after time. Obviously, Utah wants to bring you into default or fan, state and
122 00:13:17.780 ⇒ 00:13:24.409 Robert Tseng: kind of hope. See if you have room for, like one or 2 other clients, where you can also basically tech lead.
123 00:13:25.750 ⇒ 00:13:32.739 Robert Tseng: And yeah, I think that’s probably where what I see us working towards over, you know, in in the in the next quarter.
124 00:13:33.990 ⇒ 00:13:35.570 Robert Tseng: Yeah. So I think that’s
125 00:13:36.620 ⇒ 00:13:46.190 Robert Tseng: there’s no shortage of work. I guess it’s kind of like if you want to scale up your time more like we definitely have more work for you, and we can deploy you across more clients. We think that like maybe like
126 00:13:46.490 ⇒ 00:13:49.130 Robert Tseng: 2 to 3 clients, is probably your
127 00:13:49.270 ⇒ 00:13:56.390 Robert Tseng: your capacity for now. But I don’t know. We can kind of just keep a pulse pulse check on that as as we go.
128 00:13:56.770 ⇒ 00:14:16.359 Henry Zhao: Yeah, absolutely. Yeah. I think right now, right now is like, I’m still trying to onboard. So right now, the capacity is good. But I think, starting like end of August like September ish. If you guys want to with me, I think I can have more capacity and I should be getting the swing of things, and like being able to work more more effectively.
129 00:14:16.970 ⇒ 00:14:28.459 Robert Tseng: Okay, cool. Yeah. Well, I mean, that’s like our vision, I guess, but like curious like from your side, I mean, I don’t know. I know it’s agency work is kind of probably different from in house, the pace that we move, and everything. And
130 00:14:28.774 ⇒ 00:14:31.230 Robert Tseng: I don’t know. Are you enjoying it so far like? Are there.
131 00:14:31.230 ⇒ 00:14:31.790 Henry Zhao: Definitely.
132 00:14:31.790 ⇒ 00:14:33.260 Robert Tseng: Yeah, okay.
133 00:14:33.260 ⇒ 00:14:38.340 Henry Zhao: Yeah. But I just think the one big difference is it’s a lot more independent. Right? Like, yeah.
134 00:14:38.710 ⇒ 00:14:46.980 Henry Zhao: when you’re at a specific company, right. It’s like the the Vice President has his goals. And then you everyone just kind of works towards those goals.
135 00:14:47.190 ⇒ 00:14:49.250 Henry Zhao: Yeah, I feel like
136 00:14:50.470 ⇒ 00:15:00.180 Henry Zhao: it’s more like self guided and more like. You need to be independent of knowing what needs to get done, what needs to be prioritized? Those kind of things.
137 00:15:00.930 ⇒ 00:15:01.640 Robert Tseng: Yeah.
138 00:15:02.100 ⇒ 00:15:08.689 Robert Tseng: yeah. And I think I will. I’ll say that I mean, our scope is always changing, right? And I think there’s a balance between. Like.
139 00:15:09.130 ⇒ 00:15:18.969 Robert Tseng: yeah, we want to. We want to go get like big wins, because that’s what really moves the needle on like, my objective is to keep getting bigger and bigger.
140 00:15:19.394 ⇒ 00:15:23.045 Robert Tseng: Yeah, to grow our accounts as big as we can, right? And
141 00:15:23.810 ⇒ 00:15:28.300 Robert Tseng: I think as we build things, there’s like maintenance as well, and that’s like
142 00:15:28.490 ⇒ 00:15:35.299 Robert Tseng: that’s probably what we don’t do as well as in house teams, because we’re not really incentivized to maintain as rigorously
143 00:15:36.133 ⇒ 00:15:39.936 Robert Tseng: as like in house teams do so.
144 00:15:40.860 ⇒ 00:15:44.510 Robert Tseng: we tried to like build the scaffolding to kind of
145 00:15:44.740 ⇒ 00:16:00.209 Robert Tseng: automate stuff across clients. So that’s kind of where our internal AI team really comes in to help. So whether it’s like having meta plane observability alerts kind of set up across all of our clients where we do set up, you know, data warehousing and dbt, or like, we’re trying to.
146 00:16:01.025 ⇒ 00:16:26.409 Robert Tseng: Yeah, like right now, tableau, I guess even the only one that’s our tableau client. But we used to have like 3 tableau clients. And so, yeah, like, I guess we had like a process for how we were going to do tableau maintenance, and and like this, that to me is like internal data platform work, where we pretty much rely on, like the client teams to kind of show us like where the biggest
147 00:16:26.640 ⇒ 00:16:41.070 Robert Tseng: cost centers are in our work, where we’re just doing stuff to just keep the wheel lights. Keep the wheels turning, but not really like doing that new work. And then we try to take those problems and hand it off to our internal like AI team or our data platform team.
148 00:16:41.578 ⇒ 00:16:53.730 Robert Tseng: and we tried to build solutions to kind of help speed that up, really? So I think that’s probably like one way. I mean, once you get settled into the client where you’ll be able to
149 00:16:54.080 ⇒ 00:17:01.989 Robert Tseng: just kind of be a part of that feedback loop in giving our internal kind of pro like data platform team like
150 00:17:02.130 ⇒ 00:17:07.014 Robert Tseng: your feedback on their roadmap and what they can build to help help you. So
151 00:17:07.810 ⇒ 00:17:15.239 Robert Tseng: yeah, I think the where. I think we’re incentivized to kind of keep doing that new work.
152 00:17:15.642 ⇒ 00:17:20.449 Robert Tseng: And that’s what that’s what brings the case studies. I think that’s what helps grow our accounts.
153 00:17:20.579 ⇒ 00:17:34.189 Robert Tseng: So I I don’t want your time like spent on maintenance kind of stuff, anything that you need to do repeatedly. I’d rather take off your plate, and you know, dish it to somebody obviously costs less or like, also,
154 00:17:34.640 ⇒ 00:17:41.929 Robert Tseng: yeah, or just like we can just figure out a way to automate it more. So yeah, hopefully, that
155 00:17:42.410 ⇒ 00:18:04.630 Robert Tseng: operational excellence is more appealing to you. At least it is for me like I. That’s why I’ve been able to do this for 2 years, like I’m never doing the same thing over and over again, because if it is, then I just try to figure out a way to that off offload it somehow. And I think that’s that’s the freedom that you have in your role that you’re not like bound to like this.
156 00:18:04.760 ⇒ 00:18:12.434 Robert Tseng: that are like responsibilities. But you can keep going after the problems that you think will have the biggest impact. And
157 00:18:12.930 ⇒ 00:18:14.810 Robert Tseng: that’s I think that’s where
158 00:18:15.884 ⇒ 00:18:20.519 Robert Tseng: I think that’s where you’ll be the most effective. And hopefully you’ll you’ll learn the most from that, too.
159 00:18:20.840 ⇒ 00:18:21.900 Henry Zhao: Yeah, absolutely.
160 00:18:22.430 ⇒ 00:18:27.570 Henry Zhao: I think the last thing I just wanted to address was, I think, at some point we should talk about
161 00:18:27.670 ⇒ 00:18:32.010 Henry Zhao: kind of how the brain forge business model works. You know what I mean, like in terms of.
162 00:18:32.010 ⇒ 00:18:32.540 Robert Tseng: Yeah.
163 00:18:32.540 ⇒ 00:18:48.720 Henry Zhao: You guys, Bill, right? You guys, Bill, say, based on how many X hours of work. So like, if I’m going to be running Eden, I need to know, like the contract, like, how many hours are we allowed to be putting into the work? You know what I mean? Just that kind of bureaucratic stuff, so I don’t go go, rogue, you know what I mean.
164 00:18:49.300 ⇒ 00:18:57.949 Robert Tseng: Yeah, yeah, sure. And we’re happy to kind of here. I mean, that’s why I kind of put the 20 h week cap on right now. But we have to make sure it’s that
165 00:18:58.990 ⇒ 00:19:05.989 Robert Tseng: with our data clients, it is more like a bucket of hours. And yeah, and we just kind of bill bill hours up by that.
166 00:19:06.417 ⇒ 00:19:14.390 Robert Tseng: but with but with Eden like, they just pay us a fixed price. And so we kind of just determine, like what margins we’re trying to go for. And then we try to just like
167 00:19:14.620 ⇒ 00:19:18.140 Robert Tseng: reverse engineer. How many, how many hours we want our team to spend?
168 00:19:19.360 ⇒ 00:19:23.709 Henry Zhao: But if it’s like just 20 HA week, then I can just do my work for 20 HA week, and
169 00:19:23.950 ⇒ 00:19:28.221 Henry Zhao: like whatever time things get delivered is just whenever things get delivered right.
170 00:19:28.550 ⇒ 00:19:45.309 Robert Tseng: Yeah, yeah, I think that’s kind of how we’re gonna run it for now. I think it’s a bit in flux. I’ll help. I’ll share a couple of things like I think, like, Annie’s time we’re thinking about winding down, because so Annie’s on 20 HA week away, she said. I mean, everyone’s 20 HA week pretty much
171 00:19:45.692 ⇒ 00:19:52.260 Robert Tseng: which is too much. I do think we need to downsize. I think I want to reduce Annie’s time. I just feel like she
172 00:19:52.440 ⇒ 00:20:12.610 Robert Tseng: and we I want to have more of these conversations with you regularly as you get more familiar with the team. My observation this past week of me kind of being absent and just seeing like things like where like things drop. She’s kind of a dashboard specialist, and we just don’t have that much in that new dashboard work anymore, like, I think she was help really helpful for the 1st quarter. But then
173 00:20:12.750 ⇒ 00:20:18.360 Robert Tseng: I don’t really see her stretching enough to like go after other parts of the business. And so
174 00:20:18.560 ⇒ 00:20:21.159 Robert Tseng: I want to. I want to wind down her time.
175 00:20:21.605 ⇒ 00:20:41.559 Robert Tseng: I am giving her like a data science project to go after. So she’s supposed to be doing this, predicted Ltv thing, and I give her 2 weeks to kind of do it. We’ll see how that goes. But yeah, we may. We may kind of adjust for time. Damalade. I he’s doing a lot of. He’s kind of keeping a lot of the modeling afloat. He does a lot of maintenance work, and I think that’s
176 00:20:41.660 ⇒ 00:20:43.410 Robert Tseng: my concern, because I feel like
177 00:20:43.550 ⇒ 00:20:52.289 Robert Tseng: more than half his time is spent just like keeping things going, like keeping the lights on and not like net new work. We’re even so trying to figure out how we can
178 00:20:52.961 ⇒ 00:21:00.968 Robert Tseng: like kinda help help him, and I don’t without increasing his hours is like our only
179 00:21:02.820 ⇒ 00:21:15.610 Robert Tseng: yeah, he’s our own. He like he’s our, I guess, like he’s our data lead. And he’s like our lead engineer pretty much. And so his time is not necessarily build on Eden, because I just
180 00:21:15.880 ⇒ 00:21:22.960 Robert Tseng: I just kind of put him wherever we need, like additional support. If he’s never the primary engineer on any client.
181 00:21:23.250 ⇒ 00:21:30.570 Robert Tseng: I trust him enough to kind of like work on any problem. So he’s kind of like he plays like safety and life.
182 00:21:30.690 ⇒ 00:21:35.010 Robert Tseng: I do think he’s spending probably a little bit too much time on even even right now.
183 00:21:35.668 ⇒ 00:21:37.860 Robert Tseng: But like he just
184 00:21:38.630 ⇒ 00:21:52.260 Robert Tseng: yeah, anyway. So that’s that’s like, that’s kind of his. His role there and then Amber’s Amber’s time. She’s a Pm. And she’s gonna she’s gonna help. You kind of stay organized as well. So her time is not billed for the client. So I don’t really keep track of her hours either.
185 00:21:52.400 ⇒ 00:21:53.410 Robert Tseng: Outcomes.
186 00:21:53.920 ⇒ 00:21:58.948 Robert Tseng: So yeah, I mean, that’s kind of the structure of kind of the the team that’s on Eden right now.
187 00:22:00.140 ⇒ 00:22:13.070 Robert Tseng: I think it looks a bit different for every client, but generally we try to do a pod structure where there’s a lead, there’s a Pm. And then there’s like some, there’s an engineer, and at least at least we can go through on every client. So yeah.
188 00:22:13.890 ⇒ 00:22:14.810 Henry Zhao: Okay. Cool.
189 00:22:17.010 ⇒ 00:22:42.930 Robert Tseng: Yeah, on the AI on the AI clients, which I don’t think you’ve touched them yet. But yeah, you’re definitely welcome to be kind of speaking to that side. We don’t. We don’t build by hour there, because our team just works too quickly. It just doesn’t make sense to build by our so we only do fixed price projects there. And yeah, I think Tom basically runs the AI team. So yeah, that’s kind of where
190 00:22:44.470 ⇒ 00:22:51.664 Robert Tseng: being where they’re at, I mean, we’re still learning how to build like an effective organization. And and
191 00:22:52.470 ⇒ 00:22:55.173 Robert Tseng: yeah, so I think definitely welcome your.
192 00:22:56.460 ⇒ 00:23:05.859 Robert Tseng: You’re if you have interest in kind of being on on that side of the business as well like to kind of be a part of those conversations later on. But
193 00:23:06.570 ⇒ 00:23:09.430 Robert Tseng: yeah, I would say, that’s that’s I. Kind of
194 00:23:10.000 ⇒ 00:23:13.770 Robert Tseng: utong is more kind of responsible for
195 00:23:14.070 ⇒ 00:23:19.630 Robert Tseng: out of the the teams that we deploy on on every client like he’s. He’s kind of taken
196 00:23:20.730 ⇒ 00:23:27.229 Robert Tseng: like the the head people manager kind of role, whereas I’m definitely more sales leaning than he is.
197 00:23:27.970 ⇒ 00:23:28.660 Henry Zhao: Gotcha.
198 00:23:29.010 ⇒ 00:23:29.620 Robert Tseng: Yes.
199 00:23:30.830 ⇒ 00:23:34.530 Henry Zhao: Cool. Let me just share my screen now, so we can just go over some of the
200 00:23:34.650 ⇒ 00:23:43.819 Henry Zhao: remaining project work. So I think these 3 were set these 2 so
201 00:23:44.617 ⇒ 00:23:47.680 Henry Zhao: pilot, reverse etl to customer dot I/O.
202 00:23:51.374 ⇒ 00:24:03.070 Robert Tseng: Yeah. So this was just like, okay, we have once we have the segment. Yeah, they had rich profiles. I know we haven’t sent out that message yet. So we want to get that out. And then I would just want to be able to show
203 00:24:03.430 ⇒ 00:24:08.510 Robert Tseng: right like we’re now able to push these new
204 00:24:08.790 ⇒ 00:24:19.920 Robert Tseng: attributes into customer. I/O I don’t know who’s owning it after after Bobby, and we’ll necessarily have to be touched right now. But yeah, I think that’s that’s just what we wanted to be able to to focus.
205 00:24:19.920 ⇒ 00:24:22.130 Henry Zhao: Do you think this is something that a wish could help us? Do.
206 00:24:23.732 ⇒ 00:24:25.029 Robert Tseng: Yeah, he should.
207 00:24:25.280 ⇒ 00:24:27.674 Henry Zhao: Work, or maybe I can learn on my own
208 00:24:28.050 ⇒ 00:24:31.380 Henry Zhao: If you want me to go into a customer, I own, play around a little bit.
209 00:24:31.380 ⇒ 00:24:45.500 Robert Tseng: Yeah, I mean, ideally, I guess you could. You could do it. No, I think you could do it. No code. You could just go straight segment to customer like so now that we’re keeping segment, I think maybe it’s not something that he has to have to touch.
210 00:24:46.280 ⇒ 00:24:50.870 Henry Zhao: Yeah. So you think it might just be easily sent in from segment. Right?
211 00:24:51.340 ⇒ 00:24:51.970 Robert Tseng: Yeah.
212 00:24:51.970 ⇒ 00:24:57.849 Henry Zhao: Okay, so that’s that. And then rebuild Top 3 customer I/O traits in Dbt.
213 00:25:00.280 ⇒ 00:25:03.570 Robert Tseng: So like, I said, I’ve never worked with Dbt before.
214 00:25:05.640 ⇒ 00:25:15.359 Robert Tseng: yeah, this would be kind of just identifying what traits we would need in the enrich profile which I think we already did. We went through the exercise that call with Bobby’s.
215 00:25:15.500 ⇒ 00:25:18.529 Robert Tseng: I don’t remember all the details, but he listed out.
216 00:25:18.700 ⇒ 00:25:22.530 Robert Tseng: He was supposed to send over a glossary of like things. I don’t know if he actually did.
217 00:25:24.390 ⇒ 00:25:29.590 Robert Tseng: yeah. So I I would kind of look back to that. All we have with him and the takeaways there.
218 00:25:32.140 ⇒ 00:25:44.159 Robert Tseng: yeah, just to basically figure out the difference between what he’s using in customer. I/O versus like what we’ve what we built in the enriched data model and then like to make sure that our.
219 00:25:44.350 ⇒ 00:25:50.789 Robert Tseng: the enriched data, the enriched customer data model has everything that he that he uses in customer out there.
220 00:25:53.490 ⇒ 00:26:00.040 Henry Zhao: Okay? Cause. Right now, customer I/O is getting it from some other source. So we just wanna make sure that those are in the in customer enrich profiles.
221 00:26:00.290 ⇒ 00:26:04.719 Robert Tseng: Yeah, I want everything to come from the customer profile model.
222 00:26:04.720 ⇒ 00:26:05.290 Henry Zhao: Got it.
223 00:26:05.590 ⇒ 00:26:06.300 Henry Zhao: Yes.
224 00:26:06.760 ⇒ 00:26:11.589 Henry Zhao: if Bob, if Bobby hasn’t sent over the glossary, he said he was still gonna be on slack, so I might have you ask him
225 00:26:12.010 ⇒ 00:26:12.780 Henry Zhao: just as a reminder.
226 00:26:12.780 ⇒ 00:26:13.290 Robert Tseng: Okay.
227 00:26:13.290 ⇒ 00:26:14.159 Henry Zhao: That glossary.
228 00:26:14.700 ⇒ 00:26:15.260 Robert Tseng: Okay.
229 00:26:15.400 ⇒ 00:26:21.559 Robert Tseng: yeah. So maybe this is less like, rebuild top 3, it’s just like replicate or like, make sure. The customer. I/O
230 00:26:22.588 ⇒ 00:26:26.289 Robert Tseng: capabilities are in our Dvc model. So.
231 00:26:28.340 ⇒ 00:26:38.009 Henry Zhao: And then just wanted to quickly add the like an update from my meeting with Stuart. So basically, Stuart says, Northea needs to be server side tracking integrated.
232 00:26:38.982 ⇒ 00:26:41.510 Henry Zhao: So that’s what a wish is gonna be working on
233 00:26:42.026 ⇒ 00:26:48.419 Henry Zhao: this is what he said about canceled and maybe abandons need to be removed from the north beam. Api.
234 00:26:49.184 ⇒ 00:26:51.455 Henry Zhao: So that’s why I asked about abandons.
235 00:26:54.120 ⇒ 00:26:55.129 Robert Tseng: Yeah, I mean, if we.
236 00:26:55.130 ⇒ 00:26:57.110 Henry Zhao: Right? Or is it the same status.
237 00:26:57.110 ⇒ 00:26:57.850 Robert Tseng: And our
238 00:27:03.280 ⇒ 00:27:04.180 Robert Tseng: well, so.
239 00:27:04.180 ⇒ 00:27:05.610 Henry Zhao: To be all.
240 00:27:09.590 ⇒ 00:27:17.429 Robert Tseng: Yeah, we can’t just use order statuses, as you may have heard from the basketball today, like, it’s not as simple as a discount, but, like our.
241 00:27:18.240 ⇒ 00:27:26.069 Robert Tseng: I think I think we should give you a tour of like all the models that we have like. If you, if you’re not fully aware of. Like all the
242 00:27:26.920 ⇒ 00:27:32.420 Robert Tseng: all the Dbt models that we have currently like they should, they should walk me through
243 00:27:33.395 ⇒ 00:27:38.440 Robert Tseng: what they’ve what they’ve built out. And I think
244 00:27:39.640 ⇒ 00:27:43.280 Robert Tseng: what could be helpful is, have you used cursor before.
245 00:27:43.750 ⇒ 00:27:44.470 Henry Zhao: No.
246 00:27:45.220 ⇒ 00:27:45.830 Robert Tseng: Okay.
247 00:27:46.690 ⇒ 00:27:58.230 Robert Tseng: what would be helpful is to get you cursor, and then you can just pull the Github repo. It’s connected to our d dbt repository. So all of the all of the kind of
248 00:27:58.980 ⇒ 00:28:13.129 Robert Tseng: oh, yeah, I guess you’ve never used Dbt before. Then all some of this language may not make sense to you, but the idea is like, we have your raw tables which go straight from the source. You have intermediary tables where there are different transformations that are kind of being being being done and
249 00:28:13.370 ⇒ 00:28:15.890 Robert Tseng: it. And then we have your
250 00:28:16.520 ⇒ 00:28:33.668 Robert Tseng: your mark tables which are basically like clean tables ready to be used for querying or for for building, like bi reporting, or whatever and so they actually this way of building, doing data modeling
251 00:28:34.210 ⇒ 00:29:03.969 Robert Tseng: works. Really? Well, in A AI context, like engineering context, or in a way, because, yeah, like, cursor can just pull that repo immediately. Read through all of the models and know all the dependencies, and can tell you all the transformations that went through it. And so that helps you to know, like, okay, when we’re talking about like the order summary table, what? Like, what? Actually like, what did our team do to this data from like the raw sort like the source all the way to the downstream, like order, summary model.
252 00:29:04.335 ⇒ 00:29:13.540 Robert Tseng: and gives you a context on, like what all the assumptions we made and everything. So I I use cursor whenever I have to run a theory for Eden, because it helps me to just like
253 00:29:13.740 ⇒ 00:29:21.500 Robert Tseng: stay on top of like what our team is using. So maybe there’s some enablement that we could do there to kind of help. Kind of bring you up to speed there.
254 00:29:21.961 ⇒ 00:29:36.040 Robert Tseng: But that’s okay. I’ll have. I’ll have time and always reach out to me to kind of schedule schedule time and help you kind of get up to speed there. So do you think you will be able to self answer like number 2 once you’re able to get a handle of that.
255 00:29:36.140 ⇒ 00:29:36.675 Robert Tseng: Okay?
256 00:29:37.460 ⇒ 00:29:39.639 Robert Tseng: And then for number 3.
257 00:29:40.641 ⇒ 00:29:44.949 Robert Tseng: Yeah. Confirmed orders with captured payments. Yeah. Well, I think
258 00:29:45.590 ⇒ 00:29:53.999 Robert Tseng: for us is not after payment. I think we already confirmed the definition with Cutter. It’s not. It’s confirmed orders that have been shifted. Pharmacy so.
259 00:29:54.420 ⇒ 00:29:58.399 Henry Zhao: That’s what he said. Right? The ft. Purchase equals true.
260 00:29:58.400 ⇒ 00:30:06.400 Robert Tseng: That’s that’s what’s in the use today to yeah. So I think we’re not the same.
261 00:30:06.400 ⇒ 00:30:08.109 Henry Zhao: What does ft. Meet stand for.
262 00:30:08.340 ⇒ 00:30:09.390 Robert Tseng: 1st time, purchase.
263 00:30:09.390 ⇒ 00:30:12.910 Henry Zhao: Oh, yeah. Okay. 1st time purchase. Okay? Got it. It’s sent to pharmacy. Equals? True.
264 00:30:14.410 ⇒ 00:30:18.639 Henry Zhao: Okay? And it’s just orders from this weight loss form. Right?
265 00:30:19.170 ⇒ 00:30:19.830 Robert Tseng: Yes.
266 00:30:20.110 ⇒ 00:30:25.160 Henry Zhao: Okay, Eden, that’s like Eden’s main pro main product slash service.
267 00:30:25.400 ⇒ 00:30:26.060 Henry Zhao: Just this.
268 00:30:26.348 ⇒ 00:30:36.429 Robert Tseng: Weight loss. Yeah, although I mean, that’s not their only form. They have, like hundreds of forms. Like every ad is like connected to a different landing page, which is basically a different form.
269 00:30:37.450 ⇒ 00:30:42.480 Robert Tseng: But yeah, as far as the pixel goes, I didn’t know that there were 2 pixels. I thought it was just a weight loss picture, though.
270 00:30:42.880 ⇒ 00:30:48.579 Henry Zhao: Okay. But like the the pixel. And then the order completed. Data that we’re looking at is just for their weight loss programs. Right?
271 00:30:49.655 ⇒ 00:30:50.230 Robert Tseng: Yeah.
272 00:30:50.550 ⇒ 00:30:51.399 Henry Zhao: Okay, got it?
273 00:30:52.060 ⇒ 00:30:55.570 Robert Tseng: Well, everything is related to weight loss, generally speaking. So.
274 00:31:00.450 ⇒ 00:31:03.419 Robert Tseng: yeah, I think every everything, every product is related to weight, loss.
275 00:31:03.420 ⇒ 00:31:09.470 Henry Zhao: When you, when you onboard a new client, how much time do you spend like understanding? The client’s product flows
276 00:31:09.950 ⇒ 00:31:13.719 Henry Zhao: like those those kinds of things before, just like diving into the work.
277 00:31:15.960 ⇒ 00:31:21.228 Robert Tseng: I think honestly, just a few hours.
278 00:31:22.840 ⇒ 00:31:23.560 Robert Tseng: Yeah.
279 00:31:24.020 ⇒ 00:31:46.560 Robert Tseng: I I think I tried to just focus on one core workflow that, we that we can just understand very quickly. And then we need to set up any like tagging or tracking. We do it then and then and then we just do reporting there and then we kind of expand from there, for e-com workflow is pretty straightforward, like. I mean, there are hundreds of different updates.
280 00:31:46.640 ⇒ 00:31:58.904 Robert Tseng: But the I don’t know. I think the work was pretty simple. So, yeah, like, I think for some of our other Sas clients, there’s a lot of features. And so it’s not as simple. And I’m constantly learning about new features.
281 00:31:59.480 ⇒ 00:32:00.339 Robert Tseng: but yeah.
282 00:32:01.100 ⇒ 00:32:08.830 Henry Zhao: Like default. I’m like reading through the I, the Icp Combos, and I’m like, I don’t fully understand what these mean, so I probably need to ask.
283 00:32:09.760 ⇒ 00:32:10.669 Robert Tseng: Oh, yeah, I mean.
284 00:32:10.670 ⇒ 00:32:11.250 Henry Zhao: That’s.
285 00:32:11.760 ⇒ 00:32:16.130 Robert Tseng: There’s just a lot going on. A lot of that is aspirational, too. I don’t even think that’s enough.
286 00:32:17.570 ⇒ 00:32:18.270 Robert Tseng: Yeah.
287 00:32:18.710 ⇒ 00:32:22.950 Henry Zhao: Okay? Well, those were the questions I had for you today. I think I’m pretty
288 00:32:23.370 ⇒ 00:32:29.980 Henry Zhao: pretty set moving forward. So I’ll try to get as much done as possible by Thursday, and then Friday. I’ll let you know if I
289 00:32:30.430 ⇒ 00:32:33.610 Henry Zhao: I’m able to continue working, or if I’ll need a few days off.
290 00:32:34.270 ⇒ 00:32:35.990 Robert Tseng: Okay, cool. That sounds good.
291 00:32:36.430 ⇒ 00:32:37.619 Robert Tseng: Alright. Thanks, Henry.
292 00:32:37.620 ⇒ 00:32:38.650 Henry Zhao: Perfect take care.
293 00:32:38.650 ⇒ 00:32:39.290 Robert Tseng: Yeah.