Meeting Title: Brainforge x Eden Daily Standup Date: 2025-07-15 Meeting participants: Robert Tseng, Fireflies.ai Notetaker Tigran, Henry Zhao, Annie Yu, Demilade Agboola
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1 00:01:53.890 ⇒ 00:01:55.219 Robert Tseng: Oh, hey! Everyone!
2 00:01:57.030 ⇒ 00:01:58.040 Annie Yu: Hello!
3 00:02:01.240 ⇒ 00:02:10.689 Robert Tseng: Okay. Yeah. Sorry. I’m I just. I got into la pretty late last night, had like a 6 h delay. So I got in at like 2 30. Am
4 00:02:10.690 ⇒ 00:02:35.529 Robert Tseng: I missed my 1st meeting that was supposed to be with Bobby and Katie. So kind of a frazzled start. But yeah, I assume I haven’t looked at anything in the past like I don’t know. Like 10 HI guess so we’ll just kinda I don’t think Amber will join this stand up. So I’m just gonna run through any urgent issues. And then I have a couple of things that are top of mind that I want to bring up so I think
5 00:02:35.910 ⇒ 00:02:46.459 Robert Tseng: you know apologies that it’s gonna be less structured today, but just just trying to really just trying to stay afloat today. So okay, let’s do it.
6 00:02:49.530 ⇒ 00:02:51.110 Robert Tseng: and share my screen.
7 00:02:51.760 ⇒ 00:02:56.440 Robert Tseng: Alright. So few things I want to follow up on.
8 00:02:56.940 ⇒ 00:02:58.320 Robert Tseng: I guess it.
9 00:03:00.460 ⇒ 00:03:17.690 Robert Tseng: Yeah, all of these. I’m not gonna really talk about right now. I don’t really know if clients that follow up or not. I think maybe we’ll just kind of start with stuff that’s in testing and escalation. So I don’t think this is, I think this was something we said we were gonna
10 00:03:17.880 ⇒ 00:03:20.870 Robert Tseng: close out, or I’m not. Where? Where are we with this one.
11 00:03:24.690 ⇒ 00:03:27.590 Demilade Agboola: No. The one I said I was gonna close out was the
12 00:03:27.920 ⇒ 00:03:31.179 Demilade Agboola: monthly refunds. This one I can close out today.
13 00:03:31.520 ⇒ 00:03:32.250 Robert Tseng: Okay.
14 00:03:32.660 ⇒ 00:03:36.340 Demilade Agboola: So monthly refunds has been closed out, but this would be.
15 00:03:37.440 ⇒ 00:03:40.469 Robert Tseng: Great. Okay, it looks like you already moved it and everything.
16 00:03:42.088 ⇒ 00:03:44.059 Demilade Agboola: Monthly refund. I believe so. Yes.
17 00:03:44.060 ⇒ 00:03:46.272 Robert Tseng: Yeah. Okay, cool.
18 00:03:47.170 ⇒ 00:03:56.890 Robert Tseng: Annie. I know that you sent an update to Rebecca and Sarah. I I took a peek before I boarded the plane and see them give any feedback anything that you’re actively on right now.
19 00:03:58.446 ⇒ 00:04:06.510 Annie Yu: I don’t see the ticket in here, but I know that. I’m gonna work on the data documentation. And for the
20 00:04:06.870 ⇒ 00:04:24.059 Annie Yu: 12 months. Ltv, I started, even though I don’t think there’s a ticket yet. I’m just starting the Eda steps. And I actually wanna propose something. I know that we wanna predict 12 months of TV. But
21 00:04:24.557 ⇒ 00:04:30.589 Annie Yu: I can list out all the kind of quant to support this. But I don’t think we have enough
22 00:04:30.730 ⇒ 00:04:36.390 Annie Yu: customers that hit 12 months yet. So I I wanna do like 6 months instead.
23 00:04:36.710 ⇒ 00:04:43.820 Robert Tseng: Okay, yeah, I’ve I think I’ve thought through that before. So I I think you’re probably right.
24 00:04:44.760 ⇒ 00:04:50.159 Robert Tseng: yeah, okay, are you met with amber, though I guess we broke out the ticket.
25 00:04:50.160 ⇒ 00:04:56.310 Annie Yu: List out few tickets in the project page. I don’t think there are actual
26 00:04:57.090 ⇒ 00:05:01.290 Annie Yu: tickets yet. And I did provide some feedback, because I think
27 00:05:01.670 ⇒ 00:05:07.810 Annie Yu: a couple of those are not necessary. And then I also pointed out.
28 00:05:07.810 ⇒ 00:05:08.310 Robert Tseng: Oh, I see!
29 00:05:08.310 ⇒ 00:05:15.580 Annie Yu: Not like engineer support here, but I imagine before the handoff we will have to
30 00:05:16.182 ⇒ 00:05:25.500 Annie Yu: get some engineering support to define, like the right schema and ingestion path, and I don’t really know what that looks like. But I’m just pointing that out.
31 00:05:25.500 ⇒ 00:05:25.860 Robert Tseng: Okay.
32 00:05:25.860 ⇒ 00:05:28.349 Annie Yu: Give you tickets around that later on.
33 00:05:28.820 ⇒ 00:05:47.776 Robert Tseng: Okay, yeah, I’m just gonna give her some chance to kind of work that out with you. I mean, hopefully, like, you have enough to get started if you like. I don’t know what that 1st ticket would be. But you could just create it yourself, I guess. Yeah, I’m not. I’m not really gonna touch tickets the next, like 2 or 3 days. Just gonna let let Amber try to try to work it out.
34 00:05:48.020 ⇒ 00:05:48.340 Annie Yu: Yeah.
35 00:05:48.340 ⇒ 00:05:50.130 Robert Tseng: Yeah, okay?
36 00:05:50.330 ⇒ 00:05:57.139 Robert Tseng: And then waste down on this call. So I’m gonna pause there. Anything else urgent that we need to kind of talk about.
37 00:05:58.040 ⇒ 00:06:03.840 Robert Tseng: And then I think, rest of the time. I want to really just maybe speak more to Henry specifically. But yeah.
38 00:06:04.960 ⇒ 00:06:13.329 Annie Yu: Not on my end. I will update the I do see. One ticket from me is the data documentation and that one
39 00:06:13.730 ⇒ 00:06:17.369 Annie Yu: I haven’t touched it, but I will get started.
40 00:06:17.740 ⇒ 00:06:23.159 Robert Tseng: Okay, yeah, there’s a few more here. I’m not really sure where we’re at here. I think.
41 00:06:24.327 ⇒ 00:06:26.119 Robert Tseng: Also, this one
42 00:06:26.340 ⇒ 00:06:31.820 Robert Tseng: got it. Yeah. So there’s a couple of things that are related to the Cdp work. You know, we we
43 00:06:32.060 ⇒ 00:06:41.801 Robert Tseng: questions of like, what is a churn customer and what are our repurchase rates. I think this one I would appreciate kind of your feedback on if you could take a look at it.
44 00:06:42.550 ⇒ 00:06:43.840 Robert Tseng: I.
45 00:06:44.310 ⇒ 00:06:51.939 Annie Yu: Yeah, I did ask Rob Bobby about this, but I think I I would love more context if you do have more.
46 00:06:52.340 ⇒ 00:07:01.690 Robert Tseng: Okay, I did try to escalate your message yesterday. I don’t know if, he responded once again. But basically, the context here is you know, with
47 00:07:01.990 ⇒ 00:07:18.229 Robert Tseng: one of the main objectives of the Cdp work other than like data cleanliness and being able to like move things to different tools, I think, like the main thing that we want to drive ultimately is repurchase rates or one of the main things. And so I think
48 00:07:18.250 ⇒ 00:07:34.986 Robert Tseng: I don’t think the company has like a pretty. I mean, it just seemed like Bobby kind of pulled this number out of nowhere like 71% like. And I think we can easily find that out in our data. We just kind of just run and run a query to do some analysis on like
49 00:07:36.761 ⇒ 00:07:47.719 Robert Tseng: monthly customers repurchase rate. And like, I don’t know. Maybe that’s retention in some form. It’s like, maybe the retention dashboard kind of gets us there.
50 00:07:48.042 ⇒ 00:08:09.669 Robert Tseng: But yeah, if you could just kind of help me to answer that question just like, what’s the global repurchase rate? And we could like break it out by a few different ways, obviously monthly. So we can see how cohorts, if cohort repurchase rates have been going up over time. And then, if also being able to look at like year to date. And like.
51 00:08:09.670 ⇒ 00:08:31.720 Robert Tseng: I just need a baseline. So that after this work is done, and we’re kind of giving more data to the marketing team. We have something that I can go back to Eden and be like, okay, after we did the Cdp work, you know, a month passed and we saw repurchase rates go up by 5% or something like that would be a huge win. I think that’d give us a lot of leverage. So.
52 00:08:31.720 ⇒ 00:08:37.280 Annie Yu: Oh, we’re talking about this. We’re talking about the kind of the all time repurchase rate.
53 00:08:37.289 ⇒ 00:08:44.619 Robert Tseng: Yeah, yeah. So it’s really just like, you know, orders like reorder rates. If you want to just put it, call it that.
54 00:08:44.620 ⇒ 00:08:59.569 Annie Yu: Okay? Yeah. Cause in marketing dashboard the that kind of like he mapping we made for Mattesh. We actually do have repurchase rates, but that’s by cohort, and then by the month since 1st their 1st order.
55 00:08:59.570 ⇒ 00:09:26.029 Robert Tseng: Got it. Yeah, I think I did take a quick peek and it I don’t, and I feel like it gave me a partial answer to this. But I just wanna kind of like, get like a holistic answer like what what the reports do tell us. And then maybe something that’s more like a global benchmark. But I think Bobby just uses this report somehow. He like looks in customer I/O, he looks at, you know, email conversions, clicks and conversion rates out of customer. I/O. He doesn’t look at anything in tableau, so I’m like.
56 00:09:26.180 ⇒ 00:09:29.240 Annie Yu: Be completely different than what we are referring to.
57 00:09:29.240 ⇒ 00:09:34.774 Robert Tseng: Yeah, I’m like, like, I’m 95%. Sure he’s he’s wrong. So
58 00:09:35.560 ⇒ 00:09:43.520 Robert Tseng: I mean, maybe the number miraculously is something like close to this, but, like I don’t, I don’t think he would have been able to get this number from the reports he looks at.
59 00:09:43.830 ⇒ 00:09:48.290 Annie Yu: Okay. Yeah, yeah. Then I’ll I’ll share more. Here.
60 00:09:48.290 ⇒ 00:09:55.940 Robert Tseng: Okay, cool thanks. And then I know this is still top of mind for Rebecca. This is related to vial size.
61 00:09:56.260 ⇒ 00:10:04.659 Robert Tseng: vial sizing cogs. I’m just kind of broken record asking about this every day. So maybe this is related to both Annie and debilate. But where are we on this one.
62 00:10:08.261 ⇒ 00:10:11.270 Demilade Agboola: So for the historical cogs.
63 00:10:12.026 ⇒ 00:10:25.949 Demilade Agboola: Where I’ve reached out to Christiana to, she said she was going to create a Monday Board of historical cogs, and as she updates it over time, I would set up an she’ll set up an automation that will let us know when changes.
64 00:10:26.642 ⇒ 00:10:30.870 Demilade Agboola: So I’m following up on that. But in terms of file sizes.
65 00:10:33.800 ⇒ 00:10:35.670 Demilade Agboola: We do have
66 00:10:36.650 ⇒ 00:10:43.969 Demilade Agboola: actually no, I think I need to follow up with Annie. I I know. I sent the query to Annie. I’m not sure if he answered everything it was supposed to answer.
67 00:10:46.060 ⇒ 00:10:47.990 Demilade Agboola: Those days, and as well, and everything.
68 00:10:48.862 ⇒ 00:10:51.877 Annie Yu: Let me record that I think
69 00:10:52.500 ⇒ 00:11:00.530 Annie Yu: I know the the second query that you share. I do see the dosage, and then the dispense quantity.
70 00:11:00.680 ⇒ 00:11:04.360 Annie Yu: and I’m not sure if that dosage is what we want.
71 00:11:06.500 ⇒ 00:11:11.669 Demilade Agboola: So I believe dosage is the Val size, basically 1.7 1.
72 00:11:11.870 ⇒ 00:11:12.630 Demilade Agboola: Whatever.
73 00:11:13.590 ⇒ 00:11:14.645 Annie Yu: Okay.
74 00:11:15.700 ⇒ 00:11:17.660 Demilade Agboola: This is how many of them were sold.
75 00:11:20.470 ⇒ 00:11:25.030 Annie Yu: Okay. Then I yeah, I’m gonna I’m gonna go back and pick up this.
76 00:11:28.863 ⇒ 00:11:32.750 Robert Tseng: I just quickly just said that this issue, this is like
77 00:11:33.210 ⇒ 00:11:38.857 Robert Tseng: the output. It’s blocked by the you know, the cogs model update that you’re getting from Christiana.
78 00:11:39.510 ⇒ 00:11:40.709 Robert Tseng: Is that a fair?
79 00:11:40.910 ⇒ 00:11:41.950 Robert Tseng: Is that fair?
80 00:11:41.950 ⇒ 00:11:42.950 Demilade Agboola: If that’s fair.
81 00:11:42.950 ⇒ 00:11:43.690 Robert Tseng: Okay. Great.
82 00:11:43.990 ⇒ 00:11:49.860 Demilade Agboola: Also, I also wanted to just point out that Rebecca did just mention something in the farm Ops Channel.
83 00:11:50.350 ⇒ 00:11:51.170 Robert Tseng: Just now.
84 00:11:51.800 ⇒ 00:11:55.139 Demilade Agboola: Well, not just not like an hour ago, or just now. But okay.
85 00:11:55.140 ⇒ 00:11:56.090 Robert Tseng: Yeah, I mean, I don’t.
86 00:11:56.090 ⇒ 00:11:57.300 Demilade Agboola: I’m asking for.
87 00:11:58.000 ⇒ 00:12:05.690 Demilade Agboola: She’s asking for each each pharmacy, then items
88 00:12:06.350 ⇒ 00:12:11.360 Demilade Agboola: and some other information. I’ll I’ll just look at the sheet, but I saw it right before I joined the call, so
89 00:12:12.430 ⇒ 00:12:13.010 Demilade Agboola: cool.
90 00:12:14.850 ⇒ 00:12:16.690 Robert Tseng: Yeah, I guess
91 00:12:17.430 ⇒ 00:12:22.899 Robert Tseng: I’ll have to just quickly throw this into a ticket. Sorry I’m not gonna spend too much time on it. But
92 00:12:24.030 ⇒ 00:12:25.579 Robert Tseng: let’s just say.
93 00:12:30.250 ⇒ 00:12:38.339 Robert Tseng: basically report report on pharmacy.
94 00:12:44.400 ⇒ 00:12:48.720 Robert Tseng: Yeah, pharmacy product details and vial quantities.
95 00:12:51.320 ⇒ 00:12:52.270 Demilade Agboola: Yeah. But
96 00:12:52.760 ⇒ 00:12:58.940 Demilade Agboola: before, like, I mean doing this would depend on Basque. So we’ll need to get like an up like an extra from bask.
97 00:12:58.940 ⇒ 00:13:14.046 Robert Tseng: Yeah, I wouldn’t say that this is super high priority. I mean, we still, kinda I mean, if you know what the constraints are already great. We can, just like Come back, be like, no, we can’t get this. We need to ask this from Bask, and we should. Just the next step is just to ask that the question to mask.
98 00:13:14.470 ⇒ 00:13:27.140 Robert Tseng: I mean, I feel like, yeah, it’s just a way of automating stuff that Christiana already gets. But you know I’m not. I’m not gonna have a. We’re not gonna do this until Christiana helps us like, it’s like, yeah. So like, I think there’s a
99 00:13:27.450 ⇒ 00:13:37.712 Robert Tseng: there’s a bit of a dance here where, like, obviously, Rebecca’s just gonna ask for whatever she wants. But like we need to kind of keep her on like things that we need to get unblocked. So
100 00:13:38.480 ⇒ 00:13:41.579 Robert Tseng: Do you feel comfortable with kind of giving her the right response?
101 00:13:42.010 ⇒ 00:13:42.869 Demilade Agboola: Yeah, yeah, sure.
102 00:13:42.870 ⇒ 00:13:43.850 Robert Tseng: Okay, cool.
103 00:13:46.010 ⇒ 00:13:58.099 Robert Tseng: Alright. Okay. I’m assuming nothing else is burning right now. So you know, I am trying to keep the team light on like stuff. So we can really just knock out the 2 bigger priorities. So
104 00:13:58.420 ⇒ 00:14:03.178 Robert Tseng: yeah, I guess maybe I’ll just turn it over a bit to kind of Henry.
105 00:14:03.830 ⇒ 00:14:16.390 Robert Tseng: yeah, where are we? Yeah, like, kind of where are we with some of these things? I know. Maybe a lot of it’s not formally assigned to you. But yeah, I just want to kind of hear kind of updates here.
106 00:14:16.390 ⇒ 00:14:22.639 Henry Zhao: Yeah. So I think my 1st few days was just understanding the data. But now I’ve logged into rudder stack, and I’m trying to
107 00:14:23.383 ⇒ 00:14:37.049 Henry Zhao: just kind of look at the connections and and the destinations. See if we’re all good there. Met with rudder stack this morning to ask them for for the quote, because we need to get that asap. So we can make a decision on whether it’s going to be even going to be possible for us to switch, to order stack, or should we.
108 00:14:37.050 ⇒ 00:14:37.660 Robert Tseng: Amazing.
109 00:14:37.810 ⇒ 00:14:38.580 Henry Zhao: Segment.
110 00:14:39.900 ⇒ 00:14:46.520 Henry Zhao: How are we going to get the the quote from segment, Robert? Have you already asked them for that, or are we just waiting for them to get back to us.
111 00:14:46.850 ⇒ 00:14:53.780 Robert Tseng: I think segment sent a message. Yeah, I guess it’s on me, because I don’t think you’re in that channel. They
112 00:14:56.240 ⇒ 00:14:57.750 Robert Tseng: did. They give us a quote.
113 00:14:58.650 ⇒ 00:15:02.426 Robert Tseng: Okay, yeah, I’m I’m just gonna ask them for the quote,
114 00:15:03.020 ⇒ 00:15:03.450 Henry Zhao: Yeah.
115 00:15:03.450 ⇒ 00:15:14.940 Robert Tseng: I don’t do. I guess whatever breakdown rudder stack gives you. Maybe we just give them the same criteria like. I’m sure they took some assumptions on what our event volumes are
116 00:15:15.360 ⇒ 00:15:18.689 Robert Tseng: and stuff. And then I’m just gonna be like
117 00:15:18.900 ⇒ 00:15:23.910 Robert Tseng: Stephanie a lot. Let’s give me a quote, and then I’ll talk to one of your engineers, or something.
118 00:15:25.020 ⇒ 00:15:29.670 Henry Zhao: Yeah, that’d be nice to have as as soon as possible.
119 00:15:31.440 ⇒ 00:15:39.963 Henry Zhao: What else? Yeah. And then, Robert, to meet with you just either, probably tomorrow, just to go over all the things that are assigned to me, and come up with a plan,
120 00:15:40.890 ⇒ 00:15:43.279 Henry Zhao: and timeline for all of the things that need to be done.
121 00:15:43.490 ⇒ 00:15:49.749 Robert Tseng: Okay, I’ll make this myself.
122 00:15:55.350 ⇒ 00:15:59.230 Robert Tseng: I mean, not really applicable. Here we go.
123 00:16:00.300 ⇒ 00:16:01.500 Robert Tseng: And
124 00:16:04.690 ⇒ 00:16:08.879 Robert Tseng: okay, so that’s that. I
125 00:16:12.780 ⇒ 00:16:26.879 Robert Tseng: yeah, I mean, actually, any how do you feel able to? You feel ready to talk today? We can. We can just stay on after the call or something like I have another like 30, I guess. Probably I can. I can stay for another.
126 00:16:27.250 ⇒ 00:16:34.540 Robert Tseng: I’m gonna be doing stuff for another hour before I head out. So do you? Wanna do you? Wanna just would you be able to chat after this call?
127 00:16:35.484 ⇒ 00:16:35.909 Henry Zhao: Yeah.
128 00:16:35.910 ⇒ 00:16:42.361 Robert Tseng: Okay, then let’s do that hopefully, that’ll help speed things up. One thing that’s top of mind.
129 00:16:43.780 ⇒ 00:16:48.251 Robert Tseng: yeah. Okay. So I’m assuming that we’re gonna cover this in more detail later on.
130 00:16:48.980 ⇒ 00:17:16.159 Robert Tseng: on the tagging and tracking side. They’re like pretty reckless about it. They just switched off all their Facebook ads because they think that we’ve already. We’re like ready to fire like server events from the like through. I guess it’s gonna be segment right now, because that’s what we’re using. It’s not ready. Like, I just, it’s kind of reckless. But yeah, I’m just. I’ve been trying to like work with, like the marketing team getting access to these
131 00:17:16.400 ⇒ 00:17:39.149 Robert Tseng: few channels. I think I may have mentioned it to Henry. But basically, yeah, we’ve been firing conversion events like from Google tag, manager and I think they have reason to believe that it’s not accurate. I’ve tried to kind of flush out some more like details on like, how accurate it needs to be. But yeah, I think you know
132 00:17:39.240 ⇒ 00:17:50.469 Robert Tseng: capabilities wise. We are able to send conversion events directly from the warehouse, using, you know, segment for reverse. Etl. So,
133 00:17:51.080 ⇒ 00:17:52.240 Robert Tseng: yeah, I think
134 00:17:52.810 ⇒ 00:18:08.767 Robert Tseng: there’s, I think I mentioned this demo A, the web hook that we’d be using for these conversion events, which is just the order completed event. Obviously, there’s some delay. I think I had mentioned some things here, so I want to kind of follow up on that.
135 00:18:12.280 ⇒ 00:18:14.160 Robert Tseng: let’s say.
136 00:18:16.300 ⇒ 00:18:33.413 Robert Tseng: yeah, okay, this is not a formal ticket. But yeah, I guess for some context. If I could get your help on this as well. So I think it’s pretty straightforward. We just need to. You know, validate, that this event that we’re firing to this pixel works.
137 00:18:34.020 ⇒ 00:18:41.679 Robert Tseng: I just as I’m waiting for that, I think would would be great if I could get some help looking at what?
138 00:18:42.200 ⇒ 00:18:48.633 Robert Tseng: Like what our margin of error like really looks like. So specifically
139 00:18:49.630 ⇒ 00:19:05.909 Robert Tseng: you know. Yes, there’s a 10 to 14 day window for web hooks is what we’ve kind of what we what we’ve observed. But like, you know, what percentage of those actually make it through in the first, st like 24 to 48 h. I’m trying to see
140 00:19:06.420 ⇒ 00:19:09.719 Robert Tseng: how reliable the web hook will be
141 00:19:10.060 ⇒ 00:19:24.189 Robert Tseng: within the like Facebook ads like constraint, which is a 7 day window. So basically, you know, if the web hook window is 10 to 14 days, and the Facebook window is 7 days. Clearly, there’s going to be some like
142 00:19:24.190 ⇒ 00:19:47.950 Robert Tseng: drift, but I don’t know how much. And so I’m trying to understand. I’m trying to just like set expectations on like, yes, we can turn this on today, and we can fire those events into Facebook. But you’re going to lose 25% of the conversions because they 25% of them happen in the latter, like 3 days of the 10 to 14 Day window. I want to be able to say something like that.
143 00:19:49.250 ⇒ 00:19:50.350 Robert Tseng: Does that make sense?
144 00:19:50.740 ⇒ 00:19:51.649 Demilade Agboola: Yes, that does.
145 00:19:51.830 ⇒ 00:19:52.165 Robert Tseng: Okay.
146 00:19:52.680 ⇒ 00:20:10.539 Robert Tseng: yeah. So if I could just get some help just looking at that, I think you just look at, you know, order completed. Historical kind of dates. Yeah, like, maybe we’ll just take a take a window, maybe like past 2 weeks or something, or at least something that’s within that full 10 to 14 day window.
147 00:20:10.550 ⇒ 00:20:22.690 Robert Tseng: and then we compare it to like. I don’t know, like order completions that we can see directly on the Basque. Ui! Then I think that will give us some proxy on like what we can say here.
148 00:20:23.140 ⇒ 00:20:51.269 Robert Tseng: I’ve been trying to tell a cutter like well, you need to tell me how inaccurate the Google Tag manager method is right now, because this is not like a perfect solution. We’re choosing the lesser of the 2 evils at this point. So I don’t really like building solutions like that, because it’s not like a true fix. But whatever they think they’re, I mean there’s a lot of money being thrown at ads right now. So I do think that it does make a marginal difference if we can even improve the accuracy of it.
149 00:20:56.150 ⇒ 00:20:58.580 Demilade Agboola: I agree, okay, cool.
150 00:20:58.580 ⇒ 00:21:09.669 Robert Tseng: So I’m gonna still try to keep taking that on. I don’t want to put that on like I think firing that test should be simple enough for me to do by myself. So it’s just a matter of like getting
151 00:21:09.900 ⇒ 00:21:28.519 Robert Tseng: getting these benchmarks, making sure that the permissions are are there for me, which they’re not. And I’ve been waiting for a while. So yeah, I’m just keeping y’all in the loop that that’s that’s the thing that I’m kind of like I have the capacity to think about right now is just to kind of help help us to keep going on the
152 00:21:28.710 ⇒ 00:21:45.919 Robert Tseng: tagging and tracking side. And then, I guess, for Henry, like when we talk later, like the idea is, if it works and we’re ready to kind of switch to this way of conversion tracking. Then I think this is something that we can kind of discuss, handing off to you as well.
153 00:21:46.950 ⇒ 00:21:48.039 Henry Zhao: Okay. Sounds good.
154 00:21:48.230 ⇒ 00:21:48.830 Robert Tseng: Okay.
155 00:21:49.470 ⇒ 00:22:15.350 Robert Tseng: cool. Alright. I think that we are aligned here. I’m down to end it early, and I’m gonna just try to hit these. Some of these follow ups and catch up. Yeah, if any other questions just ping in slack, I will be online sporadically. But most of the day I’ll be at a conference. So not really around to take calls, unless, you know, obviously, urgent things. Just feel free to keep pinging me like
156 00:22:15.830 ⇒ 00:22:21.899 Robert Tseng: it’s I’m I’m not like going off grid, so I will. I will still be trying to support where I can.
157 00:22:26.060 ⇒ 00:22:26.730 Henry Zhao: Oh!
158 00:22:26.950 ⇒ 00:22:29.752 Robert Tseng: Okay, cool. Well, thanks. Everyone. Appreciate
159 00:22:30.220 ⇒ 00:22:32.810 Robert Tseng: Can you stand with me for a few minutes? Yes, that’s fine.
160 00:22:33.160 ⇒ 00:22:33.820 Robert Tseng: We’ll do.
161 00:22:34.330 ⇒ 00:22:34.860 Henry Zhao: Thanks.
162 00:22:36.420 ⇒ 00:22:37.700 Annie Yu: Yeah. Thanks. Team.
163 00:22:37.700 ⇒ 00:22:38.360 Robert Tseng: Okay?
164 00:22:38.480 ⇒ 00:22:39.200 Robert Tseng: Bye.
165 00:22:42.670 ⇒ 00:23:00.701 Henry Zhao: Hey, Robert? So we can talk again tomorrow, maybe after this meeting, because I wanted to have a few more, a little bit more time to get all my questions in a row to figure out what I want to ask you. But there are a few questions I have, just because I’m new. I don’t wanna make sure that I’m not like overstepping like what my responsibilities are, where what I’m capable of doing.
166 00:23:01.310 ⇒ 00:23:08.773 Henry Zhao: The 1st thing is okay. So very 1st thing is, yesterday you asked me to watch the let me see what you said. Word for word. You said
167 00:23:09.690 ⇒ 00:23:15.779 Henry Zhao: you can watch the video of the planning meeting or something like that.
168 00:23:15.780 ⇒ 00:23:16.580 Robert Tseng: Yeah.
169 00:23:16.870 ⇒ 00:23:27.259 Henry Zhao: There are 2 planning meetings I see in Brain Forge. There’s the Brainforge internal planning. Sync is it that one that one was with, oh, no, maybe it’s not you. Okay. I don’t think you’re in that one.
170 00:23:27.586 ⇒ 00:23:33.620 Robert Tseng: Yeah, it might be a bit confusing. I yeah, I mean.
171 00:23:33.620 ⇒ 00:23:34.140 Henry Zhao: Yeah.
172 00:23:34.140 ⇒ 00:23:38.910 Robert Tseng: One of them probably doesn’t have me in it, I think. That’s weird.
173 00:23:40.120 ⇒ 00:23:41.689 Robert Tseng: Been in the
174 00:23:44.060 ⇒ 00:23:50.740 Robert Tseng: I I think that it should have been grouped in under Eden to like kind of streamline that, but I don’t know if it did so.
175 00:23:50.740 ⇒ 00:23:52.570 Henry Zhao: The brain forge, internal planning, sync.
176 00:23:53.301 ⇒ 00:23:55.760 Robert Tseng: Yeah, I should be let.
177 00:23:55.880 ⇒ 00:23:59.900 Robert Tseng: I’m I’m I’m clicking into things right now, trying to log in.
178 00:23:59.900 ⇒ 00:24:02.180 Henry Zhao: Give me the link that’d be really helpful. Just sorry.
179 00:24:02.330 ⇒ 00:24:04.210 Henry Zhao: Don’t spend 40 min watching the wrong video.
180 00:24:04.210 ⇒ 00:24:10.560 Robert Tseng: Yeah, yeah, of course. So
181 00:24:11.560 ⇒ 00:24:15.850 Robert Tseng: yeah, brainforge internal planning. Sync, yeah, that was the one
182 00:24:18.350 ⇒ 00:24:20.690 Henry Zhao: Meeting, Id. Ending in 5, 7, 3 Co.
183 00:24:21.010 ⇒ 00:24:21.860 Robert Tseng: Yes.
184 00:24:22.180 ⇒ 00:24:23.420 Henry Zhao: Okay. I’ll watch that one.
185 00:24:23.930 ⇒ 00:24:24.510 Robert Tseng: Okay.
186 00:24:26.900 ⇒ 00:24:32.223 Henry Zhao: Okay. So so that’s that and then rudder stack. I’ve logged into the one pass account.
187 00:24:33.140 ⇒ 00:24:36.840 Henry Zhao: I was just gonna go ahead and and test like the permissions and things like that.
188 00:24:37.561 ⇒ 00:24:40.770 Henry Zhao: But I probably need some help from an engineer or someone
189 00:24:40.930 ⇒ 00:24:47.719 Henry Zhao: who is familiar with the segment implementation to just kind of help me streamline things. Who should I talk to about that? Is it a wish? Is it, Sebastian?
190 00:24:48.518 ⇒ 00:24:56.529 Robert Tseng: Yeah, I would be a wish a wish first.st yeah. If a wish can’t help, then it might have to be me honestly. And then.
191 00:24:56.640 ⇒ 00:25:00.140 Robert Tseng: yeah, I I guess what you could use is
192 00:25:01.850 ⇒ 00:25:15.709 Robert Tseng: I’m also. I’ll just keep sharing my screen to make it as I’m navigating things. So you get a sense. I think that you’re in this channel. It’s like the external facing great for Eden Channel. I think what you can do? Yep.
193 00:25:16.690 ⇒ 00:25:19.590 Robert Tseng: yeah. Any questions that you have there? Yeah, you can, just
194 00:25:19.720 ⇒ 00:25:30.330 Robert Tseng: at a wish. And Sebastian and just you know, we can. Just one of them will jump in and respond. If they neither of them know, then I should be able to answer.
195 00:25:33.510 ⇒ 00:25:37.340 Henry Zhao: Where is it? Where is brain? 14. I I have that thread. I just don’t see where.
196 00:25:37.340 ⇒ 00:25:44.860 Robert Tseng: Oh, yeah, I think it’s named something else in your channel. Probably. I think it’s called external Eden data team.
197 00:25:45.920 ⇒ 00:25:46.799 Henry Zhao: Yeah, it is external data.
198 00:25:46.800 ⇒ 00:25:48.040 Henry Zhao: Okay, yeah.
199 00:25:50.560 ⇒ 00:25:51.860 Robert Tseng: Sorry. Yeah.
200 00:25:52.310 ⇒ 00:26:00.719 Henry Zhao: Alright. So so that’s that I might get a wish to help me, because, like for the for the web hook, for example, I can connect it, but then I don’t know where to send that link to, so he could probably help me out with that right.
201 00:26:00.720 ⇒ 00:26:02.230 Robert Tseng: He could help you with that. Yeah.
202 00:26:02.690 ⇒ 00:26:05.707 Henry Zhao: Okay? So so that’s that
203 00:26:08.210 ⇒ 00:26:13.239 Henry Zhao: permissions. Is there anything I need to like? Ask permissions for before I do anything, I just wanna make sure I don’t like.
204 00:26:13.770 ⇒ 00:26:18.189 Henry Zhao: I I’m aware of, like the rules for the company culture, and like things I need to be careful of before.
205 00:26:18.190 ⇒ 00:26:21.060 Robert Tseng: Yeah, for?
206 00:26:22.330 ⇒ 00:26:23.935 Robert Tseng: Well, I think
207 00:26:25.410 ⇒ 00:26:29.240 Henry Zhao: I need to generate some sort of like Api key
208 00:26:29.520 ⇒ 00:26:32.430 Henry Zhao: to implement something in rudder stack. Can I just go ahead and do that?
209 00:26:32.430 ⇒ 00:26:43.349 Henry Zhao: Yeah, I think you can. And then, as far as far as Web Hook, there’s no risk, because a web hook is just a post, right? So like, you’re not really like triggering like you’re not. Gonna there’s no risk of triggering false events. You’re just gonna be reading whatever
210 00:26:43.350 ⇒ 00:26:45.796 Henry Zhao: I think I need like the client secret or something like that.
211 00:26:46.720 ⇒ 00:26:51.679 Henry Zhao: I have to be very especially like, especially a hipaa company. I would think right. So.
212 00:26:52.190 ⇒ 00:27:01.367 Robert Tseng: Yeah. Where this is actually not hipaa compliant? We like, we didn’t, haven’t. We? Haven’t gotten that certification yet. So I think it’s like,
213 00:27:02.190 ⇒ 00:27:16.940 Robert Tseng: yeah, I mean our. It’s it’s a bit loose, which is not great. But like I did follow up with Hr. And was like, Hey, like. You know, we have someone new on our team. You should give us some another, you know, BA, or something to sign, and they haven’t sent it over yet. But I think we’re just gonna have to.
214 00:27:17.680 ⇒ 00:27:20.410 Robert Tseng: If you I mean, if you don’t feel comfortable with it, I understand, and I will put.
215 00:27:20.410 ⇒ 00:27:23.590 Henry Zhao: I just wanna make sure double check with you before I break any rules. Okay.
216 00:27:23.590 ⇒ 00:27:27.660 Robert Tseng: Okay, no, I think I think you have the green light to do to do whatever you need to do.
217 00:27:27.920 ⇒ 00:27:38.589 Henry Zhao: Okay? And then going back to the segment. Set sources. Just want to go over real quick, Baske. We want to keep customerio. We want to keep Facebook ads, we want to keep Facebook lead ads. You said we’re probably gonna cut.
218 00:27:38.730 ⇒ 00:27:42.329 Henry Zhao: And then we’re keeping Google Ads, shipbo tracking. And Zendesk, right?
219 00:27:43.602 ⇒ 00:27:54.540 Robert Tseng: Not entirely. So I guess. I’m gonna go pull up sources.
220 00:27:55.950 ⇒ 00:28:06.110 Robert Tseng: Yeah. So bask definitely keep customer. I/O is actually being streamed in. I’m not entirely sure why, like I, I guess that’s just like kind of email, open events and whatever. So I think
221 00:28:06.390 ⇒ 00:28:09.420 Robert Tseng: that kind of matters. And then
222 00:28:14.100 ⇒ 00:28:23.950 Henry Zhao: But like but but for example, customerio data that’s in bigquery, is that going through segment? Or is that going in directly through the Api calls.
223 00:28:24.240 ⇒ 00:28:27.249 Robert Tseng: I think it’s going through segment right now. That’s what it looks like. So.
224 00:28:27.400 ⇒ 00:28:31.310 Henry Zhao: Going as a source in segment, and then also coming as a destination out to bigquery.
225 00:28:31.310 ⇒ 00:28:31.990 Robert Tseng: Correct.
226 00:28:34.757 ⇒ 00:28:42.679 Robert Tseng: Yeah, there’s this custom thing that’s called Emr intake. That also needs to come in. Yeah, I would say, like
227 00:28:43.470 ⇒ 00:28:53.961 Robert Tseng: Facebook, Google Hubspot. All that stuff is like, yeah, I mean, we. We will keep streaming them in. I think it’s very low volume, anyway. Not a high priority, though.
228 00:28:55.410 ⇒ 00:28:59.559 Robert Tseng: Send desk is not coming through segment at all. We use a direct.
229 00:28:59.730 ⇒ 00:29:18.580 Robert Tseng: We we’re using something called polytomic, and we eventually that’s where I want to be headed towards. I don’t want to be using segment for connectors. Chippo. We are using segment for now, so that will also need to be brought in until we switch Shippo over to polytomic. But yeah, I think.
230 00:29:18.760 ⇒ 00:29:29.250 Robert Tseng: and then web flow. So I mean, if I were to just order, like obviously bask bask is the one I want to test, because that’s custom web hooks, and I think that one’s not straight out of the box. For
231 00:29:29.800 ⇒ 00:29:48.569 Robert Tseng: for rudderstack. I would assume that rudderstack supports everything else natively. Maybe I would just want to double check on the web flow bask web, because it’s like a custom web flow configuration, mostly generic web flow events. They’re just like page views. And like whatever like.
232 00:29:48.900 ⇒ 00:29:52.249 Robert Tseng: I think they’re are, they only just page views. Let me just quickly.
233 00:29:52.250 ⇒ 00:30:02.309 Henry Zhao: So can I, so can I. I’ve already set up baskets. I mean, it took one second right. But can I already send the right key and web hook URL to a wish to implement on at least one page to see if some stuff is flowing into.
234 00:30:02.500 ⇒ 00:30:04.420 Robert Tseng: Yeah, I think that’s we should just do that.
235 00:30:04.720 ⇒ 00:30:06.710 Henry Zhao: We do that first, st and then we can talk tomorrow.
236 00:30:06.890 ⇒ 00:30:07.520 Robert Tseng: Okay.
237 00:30:07.980 ⇒ 00:30:10.869 Henry Zhao: Alright, that’s all right. Thanks, Robert.