Meeting Title: Eden Roadmap Planning Date: 2025-04-01 Meeting participants: Robert Tseng, Aakash Tandel
WEBVTT
1 00:06:48.620 ⇒ 00:06:49.580 Robert Tseng: Hey! Gosh!
2 00:06:49.760 ⇒ 00:06:50.609 Aakash Tandel: Hey? How’s it going
3 00:06:51.380 ⇒ 00:06:52.370 Robert Tseng: Good! How are you?
4 00:06:52.650 ⇒ 00:06:55.489 Aakash Tandel: Not bad trying to go through our
5 00:06:55.670 ⇒ 00:07:01.490 Aakash Tandel: entire vlog of issues. See what we need to do next? Yeah.
6 00:07:04.220 ⇒ 00:07:09.779 Robert Tseng: It’s good slow back to backs. Couple of sales calls, and then I just did like a
7 00:07:09.990 ⇒ 00:07:13.999 Robert Tseng: but I mean the sales virtual is, I think, just making sure that
8 00:07:14.330 ⇒ 00:07:19.979 Robert Tseng: I mean just sharing at least the my initial thoughts on kind of what we’re gonna focus on heading into Q 2
9 00:07:20.230 ⇒ 00:07:20.930 Aakash Tandel: Nice
10 00:07:21.550 ⇒ 00:07:22.220 Robert Tseng: Yeah.
11 00:07:23.669 ⇒ 00:07:28.869 Aakash Tandel: Sweet. So yeah, I thought, we just kind of go through here.
12 00:07:30.150 ⇒ 00:07:53.537 Aakash Tandel: I don’t know the best way to handle this, but I guess probably going through the backlog and stuff. I did see some stuff that we could do next cycle in the ready for development column. But I wanted to kind of start off at a high level. I know Josh had a question is like, does every single one of the departments have like a usable dashboard that they can use
13 00:07:54.340 ⇒ 00:08:00.580 Aakash Tandel: and I don’t know the answer to that. So I wasn’t sure if we had
14 00:08:02.010 ⇒ 00:08:07.280 Aakash Tandel: a view into that. With this project view
15 00:08:07.870 ⇒ 00:08:10.919 Robert Tseng: Yeah, probably not. From this project view. I can share my screen
16 00:08:11.120 ⇒ 00:08:11.770 Aakash Tandel: Sure.
17 00:08:13.650 ⇒ 00:08:16.329 Robert Tseng: So this would be good to kind of share it with you as well.
18 00:08:16.710 ⇒ 00:08:23.950 Robert Tseng: But so this is like what this is, what the execs put together, for, like their like single figma, that they use to run the company.
19 00:08:24.200 ⇒ 00:08:27.189 Robert Tseng: So maybe just to give you the high level like
20 00:08:28.700 ⇒ 00:08:37.430 Robert Tseng: this was their vision. For, like how every department is split. And like, yeah, they all have certain
21 00:08:37.910 ⇒ 00:08:53.629 Robert Tseng: initiatives going on that all roll up to this executive view. I guess I mean, this is just like a you know, classic reverse pyramid diagram. But in each of these you can 0 in. You can zoom in onto each of these, and like we could talk about
22 00:08:53.740 ⇒ 00:08:58.819 Robert Tseng: what we’ve done for each of these different departments. So I’ll get to that.
23 00:08:59.080 ⇒ 00:09:00.240 Robert Tseng: But kind of
24 00:09:00.340 ⇒ 00:09:06.170 Robert Tseng: in q 1, they were thinking, okay, we’re just really gonna focus on data cleanliness. And then.
25 00:09:06.370 ⇒ 00:09:16.460 Robert Tseng: yeah, there’s like a couple of product expansion things that they that they launched. So they launched Glutide. I don’t think the weight loss Kit kids actually went through like they yeah, you know, stuff like that.
26 00:09:19.040 ⇒ 00:09:23.220 Robert Tseng: Yeah. So I think maybe a good place for us to kind of chat about.
27 00:09:23.370 ⇒ 00:09:30.370 Robert Tseng: You know what you see on the board versus like kind of what their expectations are, or just pizzas to to start here.
28 00:09:30.500 ⇒ 00:09:41.729 Robert Tseng: So I think we can say, Okay, well, we can just th, these are like the
29 00:09:42.510 ⇒ 00:09:45.769 Robert Tseng: okrs that the execs came up with. They want to have
30 00:09:45.950 ⇒ 00:09:58.160 Robert Tseng: clean data for Bi uses across the org. So specifically, they care about a source of truth on the marketing side. So that’s all the product. Ltv. Dashboarding that we kind of did there.
31 00:09:58.270 ⇒ 00:10:16.290 Robert Tseng: Ltv. And pack. We also have that as well, although Natasha’s dashboard kind of getting that those numbers right seems to be like an important thing that they’re going to pay attention to. Api. Dashboard is like kind of, I mean, I think this is just general, like sales and orders, or whatever, which is kind of just that
32 00:10:17.165 ⇒ 00:10:21.350 Robert Tseng: snapshot that Josh looks at on a daily basis.
33 00:10:21.740 ⇒ 00:10:22.430 Aakash Tandel: Okay.
34 00:10:23.170 ⇒ 00:10:27.599 Robert Tseng: Yeah. And then here, it’s like, really, okay. Well, they wanted to
35 00:10:27.990 ⇒ 00:10:39.580 Robert Tseng: have all this like personalization, like, ready to go on the upside. So that’s related to the questionnaire, like the intake flows that’s related to like.
36 00:10:40.110 ⇒ 00:10:45.599 Robert Tseng: and making sure that after after an order is kind of re
37 00:10:46.190 ⇒ 00:10:54.850 Robert Tseng: goes through like, how does it actually like the handoffs to both the pharmacy and then downstream operations?
38 00:10:55.220 ⇒ 00:11:02.680 Robert Tseng: And then the 3rd one is really just like a product launch kind of like objective. So our like
39 00:11:02.930 ⇒ 00:11:06.039 Robert Tseng: kind of scope really just hits the 1st one
40 00:11:08.090 ⇒ 00:11:11.609 Robert Tseng: on the marketing team. Yeah, we have.
41 00:11:13.050 ⇒ 00:11:18.039 Robert Tseng: We have all of this for sure. The mer and revenue from non paid channels, I think.
42 00:11:18.430 ⇒ 00:11:26.760 Robert Tseng: Yeah, I’m a bit nervous about our ability to deliver on that, just like doing the Channel level breakouts like this is really just getting Mattesh’s dashboard done
43 00:11:26.910 ⇒ 00:11:32.409 Robert Tseng: so once we do. I think we’ll be set the open rate, click through rate all that stuff.
44 00:11:32.560 ⇒ 00:11:38.670 Robert Tseng: Yeah, I’ve already given that to them in mixed panel. But they also have in Google analytics. So there’s nothing really to say, there
45 00:11:39.480 ⇒ 00:11:40.930 Aakash Tandel: And then CIO
46 00:11:42.100 ⇒ 00:11:52.007 Robert Tseng: Right? And in CIO, yeah, on the farm. Ops side. So this is really,
47 00:11:56.990 ⇒ 00:12:13.143 Robert Tseng: I guess I have some real questions here on, like, what does Sahana’s dashboard really like? Check the kind of check all the bare minimums here, I think what it doesn’t have is like sla reporting here, which is fine. I don’t think we we just didn’t get to it. And
48 00:12:13.830 ⇒ 00:12:19.940 Robert Tseng: This is like the whole like the bask order situation like, I
49 00:12:21.020 ⇒ 00:12:28.241 Robert Tseng: I feel like if I put my head down like I could. I could ship this like I could just build out the model and
50 00:12:28.870 ⇒ 00:12:36.679 Robert Tseng: like kind of determine, like what the order statuses are and like, be able to measure all of this. This is just like kpis on, like.
51 00:12:36.830 ⇒ 00:12:38.350 Robert Tseng: what like
52 00:12:38.480 ⇒ 00:12:49.848 Robert Tseng: drop off across the order across the order. Stages. I don’t think we have a view like that for for pharmacy yet, but maybe it would be
53 00:12:50.240 ⇒ 00:12:54.810 Aakash Tandel: Yeah, is there a dashboard specific dashboard for pharmacy stuff in tableau? Let me see
54 00:12:55.260 ⇒ 00:13:02.769 Robert Tseng: No, we just have an Asian performance dashboard, which is more of like a combination of what the pharmacy team asked for, and also the
55 00:13:03.030 ⇒ 00:13:04.679 Robert Tseng: Member experience team
56 00:13:04.960 ⇒ 00:13:08.780 Aakash Tandel: Okay? So the Zendesk dashboard is kind of a combo of those 2
57 00:13:09.020 ⇒ 00:13:12.280 Robert Tseng: Yeah, so then, that stuff probably covers everything here.
58 00:13:12.520 ⇒ 00:13:13.140 Aakash Tandel: Okay.
59 00:13:15.410 ⇒ 00:13:29.440 Robert Tseng: That’s just like csat churn, and then like cost per resolution is not on us to determine. But we have, like all of these like 1st response times, and whatever other Zendesk escalation, resolution, metrics
60 00:13:30.440 ⇒ 00:13:36.909 Aakash Tandel: Okay, yeah, yeah, average resolution time. Yeah, okay, this makes sense.
61 00:13:37.310 ⇒ 00:13:48.460 Robert Tseng: Yeah, Cro. We don’t have to touch this because they completely change pivoted on this, like, you know, they’re they went with embeddables. And that’s like kind of got delayed. So I don’t really have any concerns around that
62 00:13:48.730 ⇒ 00:13:49.180 Aakash Tandel: Okay.
63 00:13:49.180 ⇒ 00:13:57.040 Robert Tseng: Brand brand team. This is really just the mixed panel. There’s like a single mixed panel dashboard that I keep referencing, that I already built up.
64 00:13:58.443 ⇒ 00:14:00.229 Robert Tseng: And then.
65 00:14:00.770 ⇒ 00:14:05.847 Robert Tseng: yeah, that’s pretty much it, I think. Other than that is this just like financial data, or whatever?
66 00:14:08.030 ⇒ 00:14:08.810 Robert Tseng: yeah.
67 00:14:09.270 ⇒ 00:14:14.189 Robert Tseng: So yeah, I would say, we’re in a good place on everything. I think. Obviously marketing has
68 00:14:14.330 ⇒ 00:14:16.670 Robert Tseng: add the most attention. But then.
69 00:14:17.510 ⇒ 00:14:27.690 Robert Tseng: yeah, on the marketing, Zendesk, the executive view on the order of sales data. But yeah, I would say, if anything, we’re just, we’re not really on track on the orders side
70 00:14:29.295 ⇒ 00:14:30.110 Aakash Tandel: Okay.
71 00:14:30.410 ⇒ 00:14:37.149 Aakash Tandel: And that’s is the order stuff also in the Zendesk. No, it’s just that’s no. It’s different.
72 00:14:37.150 ⇒ 00:14:37.810 Robert Tseng: No.
73 00:14:37.810 ⇒ 00:14:39.230 Aakash Tandel: The, yeah.
74 00:14:45.210 ⇒ 00:14:50.902 Robert Tseng: That would have been the ship O data ingestion and modeling like projects.
75 00:14:52.660 ⇒ 00:14:53.450 Aakash Tandel: Yeah.
76 00:14:54.250 ⇒ 00:14:59.209 Aakash Tandel: So I’m kind of unclear. So why are we still blocked on the ship of stuff?
77 00:15:00.610 ⇒ 00:15:12.960 Robert Tseng: I don’t think we’re actually blocked anymore. Yeah, I I there’s, there’s some like backfilling of data that we need to do. But generally the the data is there. So we could actually build like a
78 00:15:13.080 ⇒ 00:15:15.200 Robert Tseng: an orders model. At this point
79 00:15:16.470 ⇒ 00:15:30.590 Aakash Tandel: yeah, okay, last thing I have is the update the backfilling data through segment uses different process than live second connection, okay, so we’re trying to get the data into tableau through segment is the idea.
80 00:15:33.120 ⇒ 00:15:35.330 Aakash Tandel: Right? That’s that’s kind of how it’s supposed to go
81 00:15:36.382 ⇒ 00:15:38.559 Robert Tseng: You mean from ship O to segment, where? Where?
82 00:15:39.030 ⇒ 00:15:43.050 Robert Tseng: Ship out to tableau through segment, correct
83 00:15:43.180 ⇒ 00:15:50.390 Aakash Tandel: Okay, yeah. Okay, yeah. So, Demo, I may might just not have had time to do that. I guess.
84 00:15:50.540 ⇒ 00:15:55.840 Aakash Tandel: Let’s yeah. I was hoping this one the due date on this one’s gone.
85 00:15:56.610 ⇒ 00:16:00.189 Aakash Tandel: This one’s gone for a while, so I’m wondering if
86 00:16:02.060 ⇒ 00:16:05.089 Robert Tseng: Yeah, we’ve been on this for like 6 weeks. So
87 00:16:05.660 ⇒ 00:16:06.560 Aakash Tandel: Yeah.
88 00:16:06.740 ⇒ 00:16:18.290 Aakash Tandel: Okay, yes, this one. We might need to push forward with, okay, we might need
89 00:16:18.290 ⇒ 00:16:24.109 Robert Tseng: So like. This is what I would tell Josh that, like we want to work on over the next couple of weeks. Kind of thing
90 00:16:24.750 ⇒ 00:16:25.920 Aakash Tandel: In partnership. I do
91 00:16:27.430 ⇒ 00:16:28.940 Robert Tseng: Yeah, or just like.
92 00:16:29.150 ⇒ 00:16:35.349 Robert Tseng: well, I think we have to rephrase it. It’s just kind of working backwards from what that Sla dashboard should look like.
93 00:16:35.810 ⇒ 00:16:36.490 Aakash Tandel: Yeah.
94 00:16:37.220 ⇒ 00:16:49.309 Robert Tseng: So that along the way it’s really just getting the ship modeled and ready to have clear order order statuses. I guess this may tie into the customer journey. Dash that! I need to review from Sauna, but I haven’t reviewed it yet.
95 00:16:49.860 ⇒ 00:16:56.390 Aakash Tandel: Okay. So the ship of data will give us those. All. Is that all the data we need on status like product status
96 00:16:57.141 ⇒ 00:17:00.530 Robert Tseng: Yeah, that should that should tell us everything we need to know about order statuses. Yeah.
97 00:17:00.670 ⇒ 00:17:10.329 Aakash Tandel: Okay, sweet, alright. Yeah, that definitely seems like a good next priority. Item, okay.
98 00:17:10.781 ⇒ 00:17:14.890 Aakash Tandel: and can you go back to the screen? Actually, can you share that Figma file with me
99 00:17:15.660 ⇒ 00:17:16.410 Robert Tseng: Yeah.
100 00:17:16.410 ⇒ 00:17:24.069 Aakash Tandel: If you have the ability to know who owns that, but not Danny’s notes.
101 00:17:24.849 ⇒ 00:17:28.289 Robert Tseng: Yeah, I don’t know why they call it that alright
102 00:17:38.620 ⇒ 00:17:40.010 Aakash Tandel: See if I can access.
103 00:17:51.780 ⇒ 00:17:58.670 Aakash Tandel: Okay, cool. Yep. Alright. Sweet. Yeah. Have we? Shared the
104 00:17:59.500 ⇒ 00:18:07.060 Aakash Tandel: I know that you said we’re pretty much done with the Cx in pharmacy
105 00:18:07.740 ⇒ 00:18:12.830 Aakash Tandel: like Zendesk dashboard. Have we shared that with the pharmacy? And Ops team
106 00:18:14.900 ⇒ 00:18:16.264 Robert Tseng: Yeah, we have
107 00:18:16.980 ⇒ 00:18:18.370 Aakash Tandel: Thumbs up, or have they
108 00:18:18.370 ⇒ 00:18:20.089 Robert Tseng: They have not. They have not reviewed it.
109 00:18:20.790 ⇒ 00:18:34.480 Robert Tseng: Okay, I I reviewed it with Rebecca today, or like I had her take her 1st look, but she hasn’t really given. Rebecca is the head of farm and farm Ops, and then Carlos is head of Cx. And they they both have not really reviewed it.
110 00:18:36.760 ⇒ 00:18:41.458 Aakash Tandel: Okay, cool, do we have? Let me see if we have something
111 00:18:42.948 ⇒ 00:18:47.370 Aakash Tandel: I’m gonna add pending client feedback. Oh, wait! Is that what the.
112 00:18:47.500 ⇒ 00:18:52.263 Aakash Tandel: that’s a Cxpx dashboard. Okay, that’s already alright cool.
113 00:18:53.010 ⇒ 00:18:57.851 Aakash Tandel: So, okay, so they we just had to wait for their feedback. Okay?
114 00:18:58.220 ⇒ 00:19:05.900 Aakash Tandel: Like a yeah feedback on this
115 00:19:37.720 ⇒ 00:19:38.980 Robert Tseng: Auto rename this.
116 00:19:44.140 ⇒ 00:19:47.199 Robert Tseng: Well, actually, maybe it’s already a separate project.
117 00:19:53.550 ⇒ 00:19:55.379 Robert Tseng: Yeah, I mean, there’s a
118 00:20:01.720 ⇒ 00:20:05.199 Aakash Tandel: And the bask one is already created. Or is that
119 00:20:05.800 ⇒ 00:20:06.410 Robert Tseng: Yeah.
120 00:20:06.920 ⇒ 00:20:07.520 Aakash Tandel: Cool.
121 00:20:07.830 ⇒ 00:20:10.350 Aakash Tandel: That sounds good to go ship out, and then what’s be legal
122 00:20:11.200 ⇒ 00:20:26.070 Robert Tseng: I don’t know what Beluga is. I think Beluga is like a separate system that one of the pharmacy uses, but so I I mean it’s not going to be super straightforward to join these, because a lot of these statuses are unreliable. But it’s just the fact that we haven’t had a view.
123 00:20:26.280 ⇒ 00:20:33.680 Robert Tseng: I I think if we can get yeah, if we even if we can just do like A, if this is a v 1, right? Just like showing them like.
124 00:20:33.910 ⇒ 00:20:43.840 Robert Tseng: okay, this is like our 1st pass, like nobody has ever tried to stitch together all the order statuses from order, creation to delivery before like this is what it looks like
125 00:20:44.340 ⇒ 00:20:48.700 Aakash Tandel: Yeah, okay, it’s true.
126 00:20:48.870 ⇒ 00:20:50.699 Aakash Tandel: Let’s see.
127 00:20:51.250 ⇒ 00:20:52.400 Aakash Tandel: Yeah, okay,
128 00:20:54.590 ⇒ 00:20:58.570 Aakash Tandel: Can you add a description of that? Or, actually, that was just the that’s the project right?
129 00:20:59.010 ⇒ 00:21:02.189 Robert Tseng: Yeah, so that’s just at the project level. Well.
130 00:21:02.550 ⇒ 00:21:09.310 Robert Tseng: sla performance reporting in tableau. So I think these are actually kind of the same to be honest.
131 00:21:10.240 ⇒ 00:21:12.470 Robert Tseng: So I might actually just delete this
132 00:21:14.750 ⇒ 00:21:18.190 Aakash Tandel: Yeah, that’s cut. I was asking, yeah, same thing. Cool.
133 00:21:18.360 ⇒ 00:21:24.460 Aakash Tandel: Alright. So farm mops isolate recording cool.
134 00:21:28.980 ⇒ 00:21:30.320 Aakash Tandel: Alright
135 00:21:49.786 ⇒ 00:21:57.310 Aakash Tandel: the weight. Vertical thing is weight vertical team that doesn’t seem like it’s something that we’re involved with.
136 00:21:57.710 ⇒ 00:21:58.620 Aakash Tandel: Or is that
137 00:22:00.090 ⇒ 00:22:01.420 Robert Tseng: They are.
138 00:22:02.310 ⇒ 00:22:08.889 Robert Tseng: It’s not really a team. I think this is kind of like, yeah, that’s just when we we’ve we have helped them. That was like
139 00:22:09.330 ⇒ 00:22:18.509 Robert Tseng: the semaglutide dashboard was like a report for them. So, like Cutter, he is technically the head of product. I guess.
140 00:22:19.003 ⇒ 00:22:22.649 Robert Tseng: There is only other one other product person. Her name is Joanna.
141 00:22:23.298 ⇒ 00:22:25.290 Robert Tseng: But yeah, so like.
142 00:22:25.450 ⇒ 00:22:31.510 Robert Tseng: But it’s so conflated with marketing and task because that liked.
143 00:22:31.640 ⇒ 00:22:42.600 Robert Tseng: We. We are what we did basically serve both of them. But the specific project we did for Qatar was the Sema was just the Sema dashboard. Yeah.
144 00:22:44.310 ⇒ 00:22:50.330 Aakash Tandel: And there’s no appetite to do another dashboard like that for them, for Jenna’s group
145 00:22:51.090 ⇒ 00:23:00.409 Robert Tseng: Oh, yeah, I think we totally should. But, I don’t know like we we kicked off the initial conversation, and then just kind of left her on Red, and haven’t done anything since
146 00:23:00.630 ⇒ 00:23:05.310 Aakash Tandel: Okay, let me see, is there a issue related to that? Do you know what it might be called?
147 00:23:06.620 ⇒ 00:23:12.510 Robert Tseng: There, the product launch? Possibly.
148 00:23:13.180 ⇒ 00:23:17.229 Robert Tseng: Yeah. New product launch dashboard, like, I kind of.
149 00:23:18.040 ⇒ 00:23:22.859 Robert Tseng: I sent Sahana Video to kind of just look through what we do have, and
150 00:23:23.010 ⇒ 00:23:27.809 Robert Tseng: and I have her break out some of, and I broke out what what I think that she needs.
151 00:23:28.840 ⇒ 00:23:35.099 Robert Tseng: But it’s really just mixed panel work, which, if Josh doesn’t want us to touch mixed panel work, that’s fine
152 00:23:36.730 ⇒ 00:23:38.130 Aakash Tandel: New product.
153 00:23:39.050 ⇒ 00:23:43.500 Aakash Tandel: Okay, so this is, a looks like this is mixed
154 00:23:59.390 ⇒ 00:24:03.083 Robert Tseng: So I mean, like looking at this project view like I feel like we could.
155 00:24:03.810 ⇒ 00:24:09.300 Robert Tseng: It does look like there’s still a lot of stuff that’s happening in parallel, which kind of seems misleading
156 00:24:09.960 ⇒ 00:24:13.210 Robert Tseng: I’m gonna put this back into plan.
157 00:24:13.640 ⇒ 00:24:16.619 Robert Tseng: check that clean up and stay there. Fine
158 00:24:16.780 ⇒ 00:24:23.759 Robert Tseng: intake data form. We can remove that ship, a digit marketing data marked.
159 00:24:24.010 ⇒ 00:24:27.950 Robert Tseng: That is more or less done at this point.
160 00:24:28.450 ⇒ 00:24:35.930 Robert Tseng: Well, I guess. Did you add them back to old dim Lotte’s ticket? That he was, he added, like membership plan to marketing models.
161 00:24:39.750 ⇒ 00:24:41.050 Robert Tseng: No worries. I can do it
162 00:24:41.330 ⇒ 00:24:43.770 Aakash Tandel: Yeah, I have membership plan work with the wish.
163 00:24:44.940 ⇒ 00:24:47.600 Aakash Tandel: No, it’s done. Okay, let’s see
164 00:24:48.200 ⇒ 00:25:00.790 Robert Tseng: Yeah, like this, was he where? Why, Demo A was distracted yesterday, was he? He had to add membership plan to 2 separate models that supported Sahana and and James
165 00:25:01.090 ⇒ 00:25:03.060 Aakash Tandel: I got you. Okay. Yeah.
166 00:25:03.210 ⇒ 00:25:04.120 Aakash Tandel: Great man.
167 00:25:07.300 ⇒ 00:25:13.160 Robert Tseng: Yeah, I’ll just acknowledge that was done by damalade
168 00:25:55.040 ⇒ 00:26:04.510 Robert Tseng: a other than that. I would consider this basically done
169 00:26:05.980 ⇒ 00:26:11.520 Robert Tseng: like we shouldn’t. Well, that’s not true, because still working on the Ncaa thing
170 00:26:11.810 ⇒ 00:26:16.580 Robert Tseng: that hasn’t been added yet. Okay, it’s fine. We can leave that there
171 00:26:17.237 ⇒ 00:26:23.139 Robert Tseng: mixed panel segment implementation. We put that on pause, so we can put that back in the
172 00:26:23.510 ⇒ 00:26:28.309 Aakash Tandel: Yeah, my aunt, is that that’s primarily what under marketing team
173 00:26:29.540 ⇒ 00:26:30.140 Robert Tseng: Yeah.
174 00:26:30.470 ⇒ 00:26:30.790 Aakash Tandel: Okay.
175 00:26:35.900 ⇒ 00:26:43.619 Robert Tseng: Executive business porting also, like done. There’s not asking for anything new at this point, so we can just consider that done.
176 00:26:44.400 ⇒ 00:26:44.750 Aakash Tandel: Okay.
177 00:26:47.320 ⇒ 00:26:52.709 Robert Tseng: And hopefully, this tableau admin thing is done
178 00:26:53.860 ⇒ 00:26:59.279 Aakash Tandel: Yeah, is that something you think Josh is gonna wanna
179 00:26:59.460 ⇒ 00:27:02.160 Aakash Tandel: checking on every day? Is there like.
180 00:27:02.300 ⇒ 00:27:06.910 Aakash Tandel: is there a way we can automate that like check with, you know.
181 00:27:07.930 ⇒ 00:27:11.230 Aakash Tandel: I don’t know some sort of little thought
182 00:27:11.230 ⇒ 00:27:12.860 Robert Tseng: Tap for the tableau stuff
183 00:27:12.860 ⇒ 00:27:14.269 Aakash Tandel: Yeah. The tableau stuff
184 00:27:14.750 ⇒ 00:27:18.900 Robert Tseng: Yeah, well, pretty much. I just had them a lot of be sending like a daily like
185 00:27:19.590 ⇒ 00:27:30.369 Robert Tseng: export, and then I guess he they just assigned Rob to go and look at the orders, and it’s fine they want to pay him to. Just look at it and give him give the thumbs up like that’s
186 00:27:30.500 ⇒ 00:27:35.360 Robert Tseng: that’s that’s what gives him trust like. That’s fine, like. I don’t think we need to do anything more
187 00:27:35.910 ⇒ 00:27:44.460 Aakash Tandel: Okay, yeah, it sounds like, do we want to? Does this demo? I know, to kind of do that indefinitely at the moment. Just a daily extract
188 00:27:45.180 ⇒ 00:27:48.339 Robert Tseng: Yeah, I I think that’s what I told them.
189 00:27:52.740 ⇒ 00:27:56.060 Robert Tseng: American check. But pretty sure he’s been doing that
190 00:27:56.750 ⇒ 00:28:01.080 Aakash Tandel: Okay, no, I’ll just slack him
191 00:28:03.100 ⇒ 00:28:05.810 Robert Tseng: Yeah, okay, I guess. Yeah. He did it yesterday.
192 00:28:06.400 ⇒ 00:28:08.010 Robert Tseng: I guess he didn’t do it today.
193 00:28:08.530 ⇒ 00:28:11.190 Robert Tseng: but he’s been doing it every day since last week.
194 00:28:32.910 ⇒ 00:28:36.819 Robert Tseng: Yeah, this new product launch dashboard, also back. So
195 00:28:38.800 ⇒ 00:28:45.059 Robert Tseng: yeah, they’re gonna be some things that are gonna just have to keep ragging on. So I’ll just keep extending it like
196 00:28:45.480 ⇒ 00:28:51.250 Robert Tseng: marketing. This thing. I think we can pretty much call this a wrap soon.
197 00:28:53.910 ⇒ 00:29:00.379 Robert Tseng: Unclear. Actually, I think this is also like an ongoing thing, where marketing will always be our main stakeholder.
198 00:29:00.960 ⇒ 00:29:01.870 Aakash Tandel: Yeah, that’s fair.
199 00:29:02.950 ⇒ 00:29:09.960 Robert Tseng: And therefore the marketing data mark need to be there. Data tech debt cleanup will always need to be there.
200 00:29:15.610 ⇒ 00:29:19.549 Robert Tseng: Farm Ops. Was this the ship? Oh, the ingestion model? Yeah.
201 00:29:23.200 ⇒ 00:29:25.120 Robert Tseng: I kind of want to put a
202 00:29:25.980 ⇒ 00:29:31.690 Robert Tseng: yeah, we definitely need to get unblocked there and make sure that that’s moving forward.
203 00:29:33.010 ⇒ 00:29:38.729 Robert Tseng: Honestly, this one is really just a waste. Mulatti hasn’t done really anything. There
204 00:29:39.740 ⇒ 00:29:40.140 Aakash Tandel: The app.
205 00:29:40.770 ⇒ 00:29:45.700 Robert Tseng: Yeah on the marketing data, mart. It’s like all built by a wish. I don’t think, yeah. He
206 00:29:45.900 ⇒ 00:29:48.379 Robert Tseng: d’am Loti is not the real owner of that.
207 00:29:49.690 ⇒ 00:29:53.292 Robert Tseng: This one is just noise. I don’t even want to show him this
208 00:29:53.990 ⇒ 00:29:56.959 Robert Tseng: reinforge internal tasks. I’m gonna just
209 00:29:57.730 ⇒ 00:29:59.140 Aakash Tandel: Yeah, you can pull that one
210 00:29:59.460 ⇒ 00:30:04.549 Robert Tseng: Okay. So now he’ll be like, Okay, there’s not that much going on.
211 00:30:04.810 ⇒ 00:30:11.770 Robert Tseng: So alright. Well, let’s see, what can we bring up to backlog. So I don’t know. I wish
212 00:30:12.680 ⇒ 00:30:18.790 Robert Tseng: linear like, let us kind of show that. There was a pause and we resumed, but that’s fine. We don’t have to worry about that.
213 00:30:18.910 ⇒ 00:30:26.109 Robert Tseng: If I were to think about priority. I think obviously the Asian performance stash and getting review on that would be
214 00:30:26.570 ⇒ 00:30:28.040 Robert Tseng: the most important
215 00:30:30.874 ⇒ 00:30:34.959 Robert Tseng: And then probably this farm Ops sla performance thing.
216 00:30:35.460 ⇒ 00:30:48.399 Robert Tseng: I mean, I are saying like if we keep things the same the way. They are right now, like eventually, we want Annie to take Sahana’s place. So I wonder if, like this is one that I want to slot Annie into
217 00:30:49.310 ⇒ 00:30:50.500 Aakash Tandel: Yeah, we
218 00:30:50.650 ⇒ 00:31:01.489 Aakash Tandel: yeah, I think that’s a good idea. I’ve I switched to task to Annie today and I let her know. So I think this would make sense to move over to her once
219 00:31:01.760 ⇒ 00:31:04.929 Aakash Tandel: she’s little bit more up and running
220 00:31:05.760 ⇒ 00:31:12.010 Robert Tseng: Yeah, I mean, any specialty is in like voice of customer, like customer experience.
221 00:31:12.250 ⇒ 00:31:18.139 Robert Tseng: I it’s kind of just well, I don’t know, like I don’t really.
222 00:31:18.710 ⇒ 00:31:27.552 Robert Tseng: But Sahana did build this dashboard, so maybe it’d be not great to to switch it now at this point. Eventually she’ll inherit it, I guess.
223 00:31:28.480 ⇒ 00:31:36.520 Robert Tseng: And yeah, I mean, I don’t think Sahana’s made any real progress on this. So this is fine to start from scratch. I guess
224 00:31:38.760 ⇒ 00:31:56.020 Aakash Tandel: okay, yeah. The the for Annie, I did send. I wanted her to get up and running on James’s dashboard, just to make sure that she’s aware of that. And then make that final edit after Demo makes the model change for returning versus new orders
225 00:31:56.490 ⇒ 00:31:57.939 Robert Tseng: Okay. Yeah. Good. Okay.
226 00:31:58.090 ⇒ 00:32:00.499 Aakash Tandel: So. And then the other thing was.
227 00:32:01.980 ⇒ 00:32:10.270 Aakash Tandel: what else did I send her? Oh, I I was thinking about signing her the thing that Sahana was working on.
228 00:32:11.960 ⇒ 00:32:16.819 Aakash Tandel: Oh, the build! A new launch report, new product launch report
229 00:32:17.280 ⇒ 00:32:18.610 Robert Tseng: Oh, the new product. Yeah.
230 00:32:18.610 ⇒ 00:32:22.269 Aakash Tandel: Yeah, but yeah, we can. I think.
231 00:32:22.540 ⇒ 00:32:26.689 Aakash Tandel: Let’s assign the farm Ops stuff to her for the Sla reporting.
232 00:32:26.990 ⇒ 00:32:35.220 Aakash Tandel: And then we want to put that in to the yeah.
233 00:32:36.360 ⇒ 00:32:40.119 Aakash Tandel: into which cycle, depending on how? Priority order
234 00:32:40.790 ⇒ 00:32:41.430 Robert Tseng: Yeah.
235 00:32:42.230 ⇒ 00:32:46.979 Robert Tseng: I feel like we can like, leave it in plan for now. But then, once we talk through this with Josh, like.
236 00:32:47.180 ⇒ 00:32:51.540 Robert Tseng: I’m basically. Gonna well, I think we should have our own sense of priority here. So
237 00:32:51.640 ⇒ 00:33:01.710 Robert Tseng: yeah, definitely, these are both high margins and escalation, not high mixed panel segment, not high
238 00:33:02.510 ⇒ 00:33:06.360 Robert Tseng: new product launch dashboard also not high. Hippa.
239 00:33:07.000 ⇒ 00:33:10.210 Robert Tseng: I mean, I already offloaded that. So I’m going to call that low
240 00:33:10.440 ⇒ 00:33:11.549 Aakash Tandel: Yeah, is that done?
241 00:33:11.910 ⇒ 00:33:12.590 Aakash Tandel: Or is that like
242 00:33:12.590 ⇒ 00:33:16.139 Robert Tseng: Yeah, well, it’s like, I kinda just
243 00:33:16.460 ⇒ 00:33:28.980 Robert Tseng: deflected it and pushed it onto the CTO. So I’ve done my part for now, like I know that there are some things that we still need to do. But I’m just not really driving it anymore. I want him to be on the hook for that
244 00:33:29.320 ⇒ 00:33:32.486 Aakash Tandel: Yeah, that that’s fair. Okay,
245 00:33:34.770 ⇒ 00:33:39.249 Aakash Tandel: cool. This looks like a good list to for Josh to pick from.
246 00:33:40.250 ⇒ 00:33:41.460 Aakash Tandel: Okay.
247 00:33:42.880 ⇒ 00:33:51.549 Robert Tseng: We should give him some like estimates on time, too. We just like refresh everything, so that we like adjust from this point onwards, and like, just show him, while long each thing would take
248 00:33:52.860 ⇒ 00:33:54.619 Aakash Tandel: Yeah, sounds good.
249 00:33:54.620 ⇒ 00:33:57.789 Robert Tseng: Actually, I don’t know if that was the right move to do.
250 00:33:58.810 ⇒ 00:34:02.080 Robert Tseng: I don’t want to take away that like this.
251 00:34:03.820 ⇒ 00:34:06.330 Aakash Tandel: Can you add? Let me see if I can add a
252 00:34:07.340 ⇒ 00:34:08.889 Robert Tseng: Like a break. I don’t know
253 00:34:09.080 ⇒ 00:34:12.360 Aakash Tandel: Yeah, I’m trying to see if there’s a way to add a
254 00:34:13.659 ⇒ 00:34:15.670 Aakash Tandel: I don’t know if you can do that. Maybe
255 00:34:15.679 ⇒ 00:34:19.339 Robert Tseng: Okay, it’s fine. We can just extend it. And if he asks, it’s like, Well, we stopped
256 00:34:25.670 ⇒ 00:34:28.250 Aakash Tandel: Okay, yeah, I don’t think you can actually
257 00:34:28.630 ⇒ 00:34:29.290 Robert Tseng: Okay.
258 00:34:29.409 ⇒ 00:34:30.409 Robert Tseng: No worries.
259 00:35:02.520 ⇒ 00:35:08.489 Aakash Tandel: Wanna know why he thinks mixed panels redundant.
260 00:35:11.120 ⇒ 00:35:17.490 Aakash Tandel: but I guess he it’s not really redundant. It’s more like he cares least about mixed panel at the moment. He doesn’t want us to work on
261 00:35:17.490 ⇒ 00:35:18.070 Robert Tseng: Yeah.
262 00:35:18.430 ⇒ 00:35:31.369 Robert Tseng: I don’t want to have the next panel discussion with him tomorrow. It’s just gonna be like a repeat of stuff. And I don’t think it’s gonna be very productive. So if he wants to halt that that’s fine, like there are consequences. But yeah, you can.
263 00:35:31.900 ⇒ 00:35:33.639 Robert Tseng: You can take the Flack for that
264 00:35:34.220 ⇒ 00:35:34.810 Aakash Tandel: Yeah,
265 00:36:09.230 ⇒ 00:36:13.360 Aakash Tandel: yeah. I was gonna ask about this Zanadi data engine
266 00:36:13.360 ⇒ 00:36:29.320 Robert Tseng: I think he’s gonna want this. This is like they opened a health club in Denver, and like right now, they have no reporting or tracking on it. I mean, they just started it. So it’s not super urgent, but like, yeah, this is one of those things where, if they asked us to do it. I would just plug it into
267 00:36:29.440 ⇒ 00:36:33.640 Robert Tseng: corral data and like Ralph and tell them, like
268 00:36:33.820 ⇒ 00:36:38.309 Robert Tseng: basic revenue and order stuff like we don’t have to waste any development time on this
269 00:36:38.950 ⇒ 00:36:39.590 Aakash Tandel: Okay.
270 00:36:40.000 ⇒ 00:36:40.550 Robert Tseng: Yeah.
271 00:36:41.910 ⇒ 00:36:42.750 Aakash Tandel: Let’s see.
272 00:36:48.760 ⇒ 00:36:57.490 Aakash Tandel: Yeah. So I have a ticket for a wish that’s setting up the Zanadi api integration.
273 00:36:57.700 ⇒ 00:37:00.239 Aakash Tandel: That that’s different, right? No, no, it was the same thing
274 00:37:00.240 ⇒ 00:37:04.179 Robert Tseng: That is, that is the thing, and I think that maybe we should just not do that
275 00:37:12.130 ⇒ 00:37:13.630 Aakash Tandel: I’m gonna make a note of that.
276 00:37:44.330 ⇒ 00:37:48.879 Aakash Tandel: Okay, this looks good. I think when I look at everything.
277 00:37:56.600 ⇒ 00:38:01.279 Aakash Tandel: what is the data standardization automation tickets
278 00:38:02.140 ⇒ 00:38:09.510 Robert Tseng: So that project was like, kind of this is the product data mapping thing that Dave Lotty has been owning.
279 00:38:13.300 ⇒ 00:38:22.060 Robert Tseng: Yeah, maybe I should be more specific about that. Let’s call that product data standardization
280 00:38:28.760 ⇒ 00:38:32.823 Aakash Tandel: Okay, and how do we get I know that.
281 00:38:33.830 ⇒ 00:38:42.729 Aakash Tandel: Are we waiting on? Is a waste. The is A, is it a waste ticket. That is the reason why the data in the Mattesha’s marketing dashboard was a little
282 00:38:43.030 ⇒ 00:38:43.930 Aakash Tandel: off
283 00:38:45.260 ⇒ 00:38:56.170 Robert Tseng: No, I I mean, I can’t imagine. That’s the reason cause we do. We did have the right Ltv. And Cac. Number in a different report. So I feel like Sahana just didn’t build it correctly.
284 00:38:56.540 ⇒ 00:38:58.130 Aakash Tandel: Okay. Alright, yeah. That’s what I was
285 00:38:58.130 ⇒ 00:38:58.810 Robert Tseng: Yeah.
286 00:38:58.990 ⇒ 00:39:05.940 Aakash Tandel: Make sure that wasn’t a modeling issue. It’s just a thing. So that’s still in the same ticket. Then
287 00:39:06.390 ⇒ 00:39:07.030 Robert Tseng: Yeah.
288 00:39:07.440 ⇒ 00:39:12.890 Aakash Tandel: I will. So it went back to her. Let me
289 00:39:12.890 ⇒ 00:39:17.569 Robert Tseng: Session is, gonna get to it this evening. So if we have anything we need to nudge her on, then we can just do it. Now.
290 00:39:17.790 ⇒ 00:39:18.370 Aakash Tandel: Okay.
291 00:39:24.480 ⇒ 00:39:29.519 Robert Tseng: This is good. This looks a lot cleaner. I’m glad that you came in and started to cut cut things
292 00:39:30.512 ⇒ 00:39:42.907 Aakash Tandel: Yeah, I feel like I’ve cut stuff and move stuff without having full context of it. But we’ll let the rep like the we’ll see what happens. And if no one notices or says anything, then it was fine.
293 00:39:44.420 ⇒ 00:39:51.979 Aakash Tandel: says, Hey, this is supposed to be earlier done this way. It’s like, okay, cool, we can definitely modify that. So yeah, kind of like that approach
294 00:39:52.420 ⇒ 00:39:58.440 Aakash Tandel: or so stuff. But okay, sweet. Yeah, I think it’ll be good to get Josh on like a
295 00:39:59.250 ⇒ 00:40:04.719 Aakash Tandel: you know. Every other week planning session like this. So let’s see how this one goes. Hopefully.
296 00:40:05.365 ⇒ 00:40:07.780 Aakash Tandel: He starts getting more comfortable with our
297 00:40:08.800 ⇒ 00:40:15.740 Aakash Tandel: backlog. And we’re working on. And then, yeah, he gets less nervous about the data quality stuff
298 00:40:17.640 ⇒ 00:40:23.732 Robert Tseng: Yeah, that sounds good. We’re pretty much ending James’s contract today.
299 00:40:24.600 ⇒ 00:40:25.450 Robert Tseng: Okay.
300 00:40:26.649 ⇒ 00:40:35.320 Aakash Tandel: I think. With them talked to him so we should be good on that. He messaged me, saying, he’s like left some notes and stuff in the ticket.
301 00:40:35.610 ⇒ 00:40:42.240 Robert Tseng: Yeah, I was reviewing his video. Dang, it’s like, okay, well, it requires me to do a deeper dive into it.
302 00:40:44.310 ⇒ 00:40:46.940 Robert Tseng: Yeah. So it wasn’t like a quick
303 00:40:47.050 ⇒ 00:40:48.799 Robert Tseng: feedback thing I could give him
304 00:40:49.220 ⇒ 00:40:51.057 Aakash Tandel: Yeah, that’s fine.
305 00:40:52.770 ⇒ 00:41:07.430 Aakash Tandel: yeah, I I I put the ticket on Annie to review all this stuff and try to get up to speed on that by Thursday, so that maybe she can make the final modifications this week. But I will see if that’s feasible for her end.
306 00:41:08.290 ⇒ 00:41:11.480 Robert Tseng: Okay, yeah, I’m a bit nervous, because, like.
307 00:41:11.690 ⇒ 00:41:20.389 Robert Tseng: that’s the one that Josh wants done this week. So yeah, if we pulled James off, and it’s like we’re saying we can’t finish it. Then we’d be screwed, but we’ll see
308 00:41:20.390 ⇒ 00:41:32.019 Aakash Tandel: Yeah, I’m also trying to figure out if I can do it myself. Do parts of it myself, because the ask was fairly straightforward. It’s like, Hey, look, we have this thing. And, looker, we just want you to port it over to tableau, so I guess
309 00:41:32.660 ⇒ 00:41:36.920 Aakash Tandel: he’s a little like, hey? Why is this not? Why is this taking so long? I get the
310 00:41:38.880 ⇒ 00:41:47.360 Aakash Tandel: okay. Yeah. If you have time to look at his stuff, that’s all.
311 00:41:47.360 ⇒ 00:41:54.690 Robert Tseng: Yeah, I’m gonna investigate it today. Like, that’s that’s like, especially if we’re gonna hand it off to Annie. I want to make sure that I know exactly what the problem is.
312 00:41:54.940 ⇒ 00:42:01.470 Aakash Tandel: Yeah, yeah, okay, that sounds good. Do you need anything else? Or we good?
313 00:42:01.710 ⇒ 00:42:10.040 Robert Tseng: No, I think this is good. Yeah, I feel I feel ready. We can. We can talk to Josh tomorrow. Be good to just like take a break from the stand ups, too, and I, I think, give people time to
314 00:42:10.800 ⇒ 00:42:11.940 Robert Tseng: and for chest
315 00:42:12.630 ⇒ 00:42:19.829 Aakash Tandel: Yeah, okay, cool. I will probably be poking around more tickets. But yeah, let me know if you need anything from my end. I’ll try to keep everything moving along
316 00:42:20.200 ⇒ 00:42:21.480 Robert Tseng: Alright, thanks, Akash!
317 00:42:21.630 ⇒ 00:42:22.630 Aakash Tandel: See see you, Robert
318 00:42:22.630 ⇒ 00:42:23.260 Robert Tseng: See ya