Meeting Title: Brainforge Workflow Updates and Out-of-Office Date: 2025-10-07 Meeting participants: read.ai meeting notes, Amber Lin, JanieceGarcia
WEBVTT
1 00:02:23.590 ⇒ 00:02:24.970 JanieceGarcia: Hi, Amber.
2 00:02:25.560 ⇒ 00:02:26.839 Amber Lin: Hi there!
3 00:02:27.590 ⇒ 00:02:28.680 JanieceGarcia: Hey, sorry!
4 00:02:29.380 ⇒ 00:02:35.499 Amber Lin: Oh, good. I was also in another meeting, so I thought you might have joined and saw that it wasn’t available, so you left.
5 00:02:36.060 ⇒ 00:02:37.990 Amber Lin: How are you?
6 00:02:37.990 ⇒ 00:02:43.839 JanieceGarcia: I was actually finishing our, our FedEx package, and they had literally just come.
7 00:02:44.080 ⇒ 00:02:46.640 JanieceGarcia: And I’m like, oh my gosh, I still need to make copies!
8 00:02:48.540 ⇒ 00:02:50.700 JanieceGarcia: So… That’s what I was doing.
9 00:02:50.990 ⇒ 00:02:52.120 JanieceGarcia: So, how’s it going?
10 00:02:52.370 ⇒ 00:03:01.609 Amber Lin: Pretty good. My family already is here, so it was Mid-Autumn Festival yesterday, so we had a dinner together, and it was really nice.
11 00:03:01.610 ⇒ 00:03:02.600 JanieceGarcia: Nice!
12 00:03:02.600 ⇒ 00:03:03.150 Amber Lin: Yeah.
13 00:03:03.150 ⇒ 00:03:03.810 JanieceGarcia: Awesome.
14 00:03:04.150 ⇒ 00:03:08.190 JanieceGarcia: Cool beans. So y’all gonna hang out on the town for this next.
15 00:03:08.680 ⇒ 00:03:09.440 JanieceGarcia: Amaze.
16 00:03:09.440 ⇒ 00:03:13.309 Amber Lin: Hang on a little bit, and then take them to a national park.
17 00:03:13.650 ⇒ 00:03:17.559 Amber Lin: Then see what they like, or if they like…
18 00:03:17.910 ⇒ 00:03:22.639 Amber Lin: But it’s like around here is very different from where I’m usually from.
19 00:03:23.350 ⇒ 00:03:24.170 JanieceGarcia: mates.
20 00:03:24.170 ⇒ 00:03:24.860 Amber Lin: Yeah.
21 00:03:25.070 ⇒ 00:03:28.510 Amber Lin: Today I just want to see,
22 00:03:29.370 ⇒ 00:03:40.340 Amber Lin: updates on the workflows, and also what we’re gonna do when I’m out of office, because I’ll be out of office for a week, and I want to make sure that you know who to reach, and
23 00:03:40.800 ⇒ 00:03:57.269 Amber Lin: contest of the team might ask you some questions. I gave them your email and Yvette’s email, asked them to mostly email you, and I told them that there is chat in Google Chat, so if you see something next, starting tomorrow, it might not be me.
24 00:03:57.270 ⇒ 00:03:58.790 JanieceGarcia: Yeah, that looks kind of funny.
25 00:03:58.790 ⇒ 00:04:03.490 Amber Lin: But I told them that they can also use that channel.
26 00:04:04.210 ⇒ 00:04:15.770 Amber Lin: And then let me give you their email, so that if something is pretty urgent, you can just, email them, like, how you usually email me, or anything that.
27 00:04:15.770 ⇒ 00:04:24.909 JanieceGarcia: these updates, you can email them. And just add it to, just add it to, the Brainforge email?
28 00:04:25.350 ⇒ 00:04:28.529 JanieceGarcia: And somebody, whoever’s your point of contact, is getting it?
29 00:04:30.380 ⇒ 00:04:31.000 JanieceGarcia: Or…
30 00:04:31.000 ⇒ 00:04:42.289 Amber Lin: Let me send you their email, so I think it’s faster, because sometimes you need to log on to the ABC email to check. Let me just send…
31 00:04:43.250 ⇒ 00:04:44.910 Amber Lin: Ping you.
32 00:04:44.910 ⇒ 00:04:48.229 JanieceGarcia: I don’t think there will be anything crazy, but you never know.
33 00:04:48.230 ⇒ 00:04:56.459 Amber Lin: And recently, honestly, we’re mostly working just on the triage tickets, so I really think we’ll be fine. I think I’m…
34 00:04:56.460 ⇒ 00:04:57.320 JanieceGarcia: I think so, too.
35 00:04:57.320 ⇒ 00:05:07.159 Amber Lin: So I’m going to give you Sam and Casey’s emails, and you have Utam’s email, so if they don’t respond, feel free to escalate to Utam, because he knows that.
36 00:05:07.270 ⇒ 00:05:13.069 Amber Lin: I’ll be out. So I just sent it to… Here are…
37 00:05:13.590 ⇒ 00:05:17.829 JanieceGarcia: I have, I think I have Casey’s email. I just don’t have Casey’s.
38 00:05:18.320 ⇒ 00:05:21.290 Amber Lin: And Sam’s emails…
39 00:05:36.950 ⇒ 00:05:42.909 Amber Lin: Oh, sure. Okay, I send it to our chat with Yvette, because sometimes she has stuff she needs to ask, too.
40 00:05:43.400 ⇒ 00:05:43.950 JanieceGarcia: Nope.
41 00:05:44.680 ⇒ 00:05:56.869 Amber Lin: Yeah. I’ve been looking at the triages. I’ve been getting less triages than last week. Makes me a little bit worried. But, is there any training?
42 00:05:56.870 ⇒ 00:05:58.850 JanieceGarcia: bingo, right?
43 00:05:59.010 ⇒ 00:06:08.749 Amber Lin: It’s a good thing, I was just like, oh, maybe they’re not using it enough. Maybe we’ve improved, and it’s like, are they not using it? So it makes me stressed.
44 00:06:09.410 ⇒ 00:06:10.620 JanieceGarcia: No, I get it.
45 00:06:10.880 ⇒ 00:06:14.460 JanieceGarcia: Totally get it, but they are using it, though, right?
46 00:06:15.370 ⇒ 00:06:16.860 Amber Lin: Let me go check.
47 00:06:18.230 ⇒ 00:06:19.710 JanieceGarcia: I’m like, I know I am!
48 00:06:20.010 ⇒ 00:06:25.200 Amber Lin: So, Monday and Tuesday, we got…
49 00:06:25.200 ⇒ 00:06:25.700 JanieceGarcia: But…
50 00:06:25.950 ⇒ 00:06:34.339 JanieceGarcia: And I will say, too, that I’ve noticed, and I was gonna ask you, I was gonna email it to you, but I was like, no, I’m not gonna do that. I was gonna ask you because,
51 00:06:34.920 ⇒ 00:06:44.830 JanieceGarcia: with the, with, some of what’s coming to me as my issues.
52 00:06:45.140 ⇒ 00:06:48.820 JanieceGarcia: Is mechanical, or lawn, or home improvement?
53 00:06:49.160 ⇒ 00:06:50.340 Amber Lin: Mmm.
54 00:06:50.340 ⇒ 00:06:54.119 JanieceGarcia: And they’re not going to Tara, or Brenda, or Patricia.
55 00:06:54.410 ⇒ 00:06:57.440 Amber Lin: I see. I’ve asked, I think.
56 00:06:57.730 ⇒ 00:07:09.390 Amber Lin: especially the next week, you might have to help us a little bit with the triaging. I asked Casey and Mustafa and Sam to help triage, but sometimes…
57 00:07:09.390 ⇒ 00:07:21.440 Amber Lin: we don’t know exactly, because they don’t have as much context as I do. Their triage might go the wrong way, so if you see them, feel free to just say, okay, this is retard, just assign it to someone else.
58 00:07:21.440 ⇒ 00:07:22.780 JanieceGarcia: And they… That’s what I’m doing.
59 00:07:22.780 ⇒ 00:07:29.179 Amber Lin: Yeah, if it goes wrong and they see, oh, this is not me, they’ll always assign it back to me, so I’ll see it.
60 00:07:29.180 ⇒ 00:07:29.790 JanieceGarcia: Okay.
61 00:07:29.980 ⇒ 00:07:37.100 Amber Lin: But, especially for next week, because I’m not there to triage, things might go a little bit more generalized.
62 00:07:37.330 ⇒ 00:07:38.210 Amber Lin: Give you…
63 00:07:38.210 ⇒ 00:07:42.520 JanieceGarcia: And I’m like, I was looking, and I’m like, why am I getting all of this…
64 00:07:43.010 ⇒ 00:07:51.770 JanieceGarcia: stuff. I mean, I went in one day, and I had, like, 30-something in there, and it… it was just a mixture. It was just, like, everything was assigned to myself.
65 00:07:51.770 ⇒ 00:07:52.990 Amber Lin: Oh, wow.
66 00:07:56.090 ⇒ 00:07:59.880 JanieceGarcia: I will tell you, I haven’t even gone through them all, but I’m up to date.
67 00:08:00.610 ⇒ 00:08:01.490 Amber Lin: Okay.
68 00:08:06.960 ⇒ 00:08:08.080 Amber Lin: Alright.
69 00:08:08.800 ⇒ 00:08:09.610 Amber Lin: Pink?
70 00:08:10.340 ⇒ 00:08:24.679 Amber Lin: What I have here is only 4 issues, so we did triage a bit in the morning. I have this from Chrissy. I know we have this, we even have what discount, what rewards they can get, right?
71 00:08:28.880 ⇒ 00:08:31.390 JanieceGarcia: Are employees eligible for reward points?
72 00:08:32.100 ⇒ 00:08:33.110 JanieceGarcia: They’re not.
73 00:08:34.940 ⇒ 00:08:37.240 Amber Lin: Alright, is this in the central dock?
74 00:08:37.620 ⇒ 00:08:39.029 JanieceGarcia: I thought it was.
75 00:08:39.179 ⇒ 00:08:40.019 JanieceGarcia: Look at that.
76 00:08:43.299 ⇒ 00:08:44.440 JanieceGarcia: Maybe not.
77 00:08:44.900 ⇒ 00:08:45.570 Amber Lin: Hmm.
78 00:08:48.890 ⇒ 00:08:50.200 JanieceGarcia: Maybe not.
79 00:08:56.700 ⇒ 00:08:59.749 Amber Lin: Oof, we’re not doing as well as last week.
80 00:09:01.110 ⇒ 00:09:02.070 JanieceGarcia: What are we at?
81 00:09:02.590 ⇒ 00:09:08.279 Amber Lin: We’re at 100… 39 last week, we were really high.
82 00:09:09.710 ⇒ 00:09:12.219 JanieceGarcia: Somewhere at 168 last week.
83 00:09:12.730 ⇒ 00:09:16.900 Amber Lin: We are 168 less than last week.
84 00:09:22.400 ⇒ 00:09:27.930 Amber Lin: So… Last we got… Twice as much as this.
85 00:09:37.510 ⇒ 00:09:44.750 Amber Lin: Yeah, from Chrissy… I’ll assign this to you, and then… doesn’t seem too urgent.
86 00:09:45.850 ⇒ 00:09:48.299 Amber Lin: And then from…
87 00:09:52.010 ⇒ 00:09:52.890 Amber Lin: Oh.
88 00:09:54.320 ⇒ 00:09:55.910 Amber Lin: That’s for Tara.
89 00:09:59.930 ⇒ 00:10:19.530 Amber Lin: And then… Brian keeps asking about returning chem-free inspectors when he asks for a residential pests. Can… can you help me let him know that if he wants only ABC inspector, he can specify ABC, and it won’t include chem-free? Because…
90 00:10:19.640 ⇒ 00:10:25.639 Amber Lin: If we take it literally, then there is residential pest inspectors in Temphrey.
91 00:10:25.760 ⇒ 00:10:33.209 Amber Lin: So, for only ResPest, then it gives ResPest, which is ResPest and ResPest ABC.
92 00:10:37.520 ⇒ 00:10:39.229 Amber Lin: Would you mind letting him know?
93 00:10:39.530 ⇒ 00:10:40.900 JanieceGarcia: Yep, I am right now.
94 00:10:40.900 ⇒ 00:10:43.189 Amber Lin: Okay, awesome, so I’ll just cancel this too.
95 00:11:23.280 ⇒ 00:11:24.430 JanieceGarcia: is aware.
96 00:11:25.180 ⇒ 00:11:31.009 Amber Lin: Awesome. That’s all I had. Anissa, from you?
97 00:11:32.240 ⇒ 00:11:33.030 JanieceGarcia: Hmm…
98 00:11:35.280 ⇒ 00:11:44.300 JanieceGarcia: No, actually, let me look at the… hold on, let me look at the, deal really quick. So, reward points, employees…
99 00:11:47.920 ⇒ 00:11:49.040 JanieceGarcia: Good evening.
100 00:11:52.360 ⇒ 00:11:53.080 JanieceGarcia: Nope.
101 00:12:00.430 ⇒ 00:12:07.109 Amber Lin: All our reward points are in billing. It doesn’t say… Anything about employees?
102 00:12:07.860 ⇒ 00:12:08.660 JanieceGarcia: -
103 00:12:09.910 ⇒ 00:12:10.520 Amber Lin: Yeah.
104 00:12:12.590 ⇒ 00:12:14.070 JanieceGarcia: Nope, it’s not in there.
105 00:12:14.600 ⇒ 00:12:15.870 Amber Lin: Yep.
106 00:12:17.580 ⇒ 00:12:19.350 JanieceGarcia: And that’s just a simple yes or no.
107 00:12:22.620 ⇒ 00:12:25.400 JanieceGarcia: As we get other discounts elsewhere.
108 00:12:28.190 ⇒ 00:12:29.639 JanieceGarcia: You can’t double dip.
109 00:12:34.250 ⇒ 00:12:37.049 Amber Lin: Do you use ABC service at home?
110 00:12:38.540 ⇒ 00:12:39.310 JanieceGarcia: I do.
111 00:12:41.940 ⇒ 00:12:44.340 JanieceGarcia: I do, I do.
112 00:12:44.340 ⇒ 00:12:45.350 Amber Lin: Have it here.
113 00:12:45.980 ⇒ 00:12:47.819 Amber Lin: We’re in LA. It’s two-part ways.
114 00:12:47.820 ⇒ 00:12:48.520 JanieceGarcia: Yep.
115 00:12:48.970 ⇒ 00:12:54.549 JanieceGarcia: It’s too far away, but I definitely… one of these days, I’m gonna come visit LA, for sure.
116 00:12:54.580 ⇒ 00:12:55.829 Amber Lin: I’ll be here.
117 00:12:56.290 ⇒ 00:13:00.010 JanieceGarcia: That place is expensive.
118 00:13:01.300 ⇒ 00:13:01.900 Amber Lin: Yeah.
119 00:13:02.370 ⇒ 00:13:08.420 Amber Lin: We moved to a place next to Nico, who’s my partner, we moved to a place next to…
120 00:13:08.950 ⇒ 00:13:17.120 Amber Lin: Nico’s workplace, and it is so expensive because we’re so close, but we don’t pay for gas anymore, so we don’t drive to work.
121 00:13:17.870 ⇒ 00:13:18.870 JanieceGarcia: Well, that’s nice.
122 00:13:19.310 ⇒ 00:13:34.469 Amber Lin: Yeah, okay. We have a short meeting today. Let me know if you need anything, to support when I’m out of office. Okay. I’ll be around today, and then if there’s anything emergent, I will be… also have my phone, so I’ll be online.
123 00:13:35.020 ⇒ 00:13:42.150 JanieceGarcia: Okay, and just so you are aware, too, I will be out, October 24th and 27th.
124 00:13:42.850 ⇒ 00:13:43.970 Amber Lin: Okay.
125 00:13:44.120 ⇒ 00:13:49.099 Amber Lin: I mean, I’m back by then, so if there’s anything, it will be fine.
126 00:13:49.910 ⇒ 00:13:50.950 JanieceGarcia: Okie dokie!
127 00:13:50.950 ⇒ 00:13:52.000 Amber Lin: Thank you.
128 00:13:52.200 ⇒ 00:13:52.810 JanieceGarcia: Bye!
129 00:13:52.810 ⇒ 00:13:53.540 Amber Lin: Bye.