Meeting Title: Brainforge Insomnia Project Check-in Date: 2025-10-01 Meeting participants: Justin Breshears, Robert Tseng
WEBVTT
1 00:00:20.860 ⇒ 00:00:22.370 Justin Breshears: Hey, good morning, Robert.
2 00:00:22.370 ⇒ 00:00:24.270 Robert Tseng: Hey, Justin. Morning.
3 00:00:24.700 ⇒ 00:00:26.360 Justin Breshears: Oh, I’m alright. How are you?
4 00:00:26.800 ⇒ 00:00:27.490 Robert Tseng: Good.
5 00:00:27.860 ⇒ 00:00:30.029 Robert Tseng: Or… I mean, I…
6 00:00:30.390 ⇒ 00:00:41.839 Robert Tseng: feel like I’m fading and it’s Wednesday already, but I’m… no, no external meetings today, all internal, so I’m just in a comfy, comfy outfit. I’m just gonna knock out of my door.
7 00:00:41.840 ⇒ 00:00:45.989 Justin Breshears: Sounds like a nice, re… refresh day.
8 00:00:45.990 ⇒ 00:00:46.660 Robert Tseng: Yeah.
9 00:00:47.250 ⇒ 00:01:02.839 Justin Breshears: That’s good. Well, yeah, I wanted to meet with you because I don’t… I don’t like missing the mark. I don’t like where we’re at on… on insomnia, so I want to make sure that, you know, we’re getting it back to a place that’s good, and we’re taking care of it. That’s my goal. You know, I…
10 00:01:03.190 ⇒ 00:01:10.629 Justin Breshears: anywhere that I am needing to improve, or do anything, like, please, tell me. I want that feedback, because…
11 00:01:10.740 ⇒ 00:01:12.929 Justin Breshears: I feel like on this one.
12 00:01:13.620 ⇒ 00:01:15.950 Justin Breshears: Yeah, I was… I came in on it…
13 00:01:16.480 ⇒ 00:01:29.789 Justin Breshears: part-time and not really knowing anything about Brainforge, and I don’t… I haven’t had a good handle on, like, kind of what we were trying to do and everything, so I’m trying to get up to speed on that, and at the same time, we’ve been, you know, seeing…
14 00:01:30.260 ⇒ 00:01:36.799 Justin Breshears: lack of performance on some of those things, too, so there’s a couple of challenges there. So I would love to hear from you.
15 00:01:37.400 ⇒ 00:01:42.860 Justin Breshears: you know, here’s where we need to improve, here’s how we can get there, that sort of thing, I’m all ears.
16 00:01:43.160 ⇒ 00:01:47.549 Robert Tseng: Okay, yeah, I mean, I think, like, baseline is just, like, well…
17 00:01:47.690 ⇒ 00:01:52.530 Robert Tseng: We have this tracker that needs… that we’re… that we maintain.
18 00:01:52.720 ⇒ 00:01:59.349 Robert Tseng: I think, like, just making sure that that’s… up-to-date, properly,
19 00:01:59.450 ⇒ 00:02:02.640 Robert Tseng: I mean, I know that, like, random things come up, like.
20 00:02:02.770 ⇒ 00:02:08.169 Robert Tseng: Don’t know if you should create a new tab, or, like, the source is disconnected, whatever, but, like, we need to, like, kind of…
21 00:02:08.400 ⇒ 00:02:14.310 Robert Tseng: get on that, and yeah, I mean, I kind of get back to… Before, like, the client was…
22 00:02:15.040 ⇒ 00:02:21.480 Robert Tseng: the client believes that we have this kind of, like, locked out already. Like, we built out this
23 00:02:21.620 ⇒ 00:02:24.349 Robert Tseng: Mostly automated process that kind of.
24 00:02:24.350 ⇒ 00:02:24.670 Justin Breshears: Right.
25 00:02:24.670 ⇒ 00:02:34.260 Robert Tseng: that works for them. So, like, that to me, from, like, a maintenance perspective, like, anything that thing goes… anytime, any day that thing goes down, like, that needs to… that needs to be upped.
26 00:02:34.410 ⇒ 00:02:37.180 Robert Tseng: As soon as possible. And then…
27 00:02:38.280 ⇒ 00:02:44.500 Robert Tseng: Yeah, I mean, I think there’s an extension of that work that isn’t something that the client will suggest, like.
28 00:02:44.670 ⇒ 00:02:48.990 Robert Tseng: We have to kind of, like… Figure out what that next…
29 00:02:49.410 ⇒ 00:02:55.380 Robert Tseng: that looks like, and I think… I can… I can… Give ideas, and…
30 00:02:56.150 ⇒ 00:03:02.829 Robert Tseng: try to help out there, but I think I was more expecting if Sam was gonna be on this client, like, he would be thinking about
31 00:03:03.510 ⇒ 00:03:08.960 Robert Tseng: like, why do we need to go and update, like, an Excel sheet every single day? Like, you know, like, in…
32 00:03:09.140 ⇒ 00:03:15.340 Robert Tseng: Try to build out a better… better system for… for us, because… I mean, the…
33 00:03:15.790 ⇒ 00:03:22.350 Robert Tseng: that spreadsheet is kind of tedious to maintain still. We’re, like, doing a lot of random copy-paste work into that. So, I just feel like…
34 00:03:22.980 ⇒ 00:03:34.830 Robert Tseng: obviously, as you transition onto it, like, nobody’s kind of taken, like, a, like, ownership of, like, what’s the next phase of that tracker look like? Like, what I did was I just kind of, like, drove
35 00:03:35.130 ⇒ 00:03:45.989 Robert Tseng: AC to build out something that at least did what it used to… I mean, like, kind of was… met… meant, what it was supposed to do before. So I think that’s, like.
36 00:03:46.520 ⇒ 00:03:49.920 Robert Tseng: I think that’s, like, a bucket of work that’s, like.
37 00:03:51.680 ⇒ 00:03:58.679 Robert Tseng: kind of dependent on us to kind of drive forward. So, balancing that with the requests that we get from
38 00:03:59.160 ⇒ 00:04:03.819 Robert Tseng: I guess, the Insomnia team. And there’s, like, 3 levels, really, and so I think
39 00:04:03.950 ⇒ 00:04:11.340 Robert Tseng: wanting you to, I think you’re doing, like, I know you’ll get it, like, obviously, like.
40 00:04:11.660 ⇒ 00:04:28.810 Robert Tseng: being the first line of defense in terms of communication, anything that comes in, you’re able to triage it, so I see you kind of, like, trying to get a handle of that. But then also, like, understanding, like, who are these stakeholders, how do we actually, like, relate to them? When they say something, like, what’s the priority, right? And it’s like…
41 00:04:29.130 ⇒ 00:04:36.069 Robert Tseng: Katie’s not on this channel, I think Katie will only message me directly as a CMO, which is fine. And Rita is the highest level person there, so…
42 00:04:36.070 ⇒ 00:04:36.400 Justin Breshears: Hmm.
43 00:04:36.640 ⇒ 00:04:41.329 Robert Tseng: She’ll say a bunch of things, but, like, I think we’re…
44 00:04:41.700 ⇒ 00:04:53.680 Robert Tseng: yeah, we have to better triage, like, what she’s asking for. Like, there are some things that she asks for. I think what Slack doesn’t communicate is, like, level of urgency, and so…
45 00:04:53.680 ⇒ 00:04:54.230 Justin Breshears: Right.
46 00:04:54.230 ⇒ 00:04:57.939 Robert Tseng: Like, she’ll just stream of consciousness, put whatever is out there, and then…
47 00:04:57.940 ⇒ 00:04:58.830 Justin Breshears: I’ve seen that.
48 00:04:58.830 ⇒ 00:05:07.140 Robert Tseng: yeah, I think, you know, at least what I observed from Treya last week was just like, oh yeah, Rita said this, so I’m just gonna go do that. She was, like, kind of just…
49 00:05:07.280 ⇒ 00:05:24.639 Robert Tseng: going wherever, like, she saw a Slack message, and not really keeping, like, the roadmap in her mind. So, I think there’s kind of a layer to that, where you’re kind of being like, okay, Marie, this is urgent, like, kind of, we have other… we have these other things that, like, we’re working on, like, where you want to…
50 00:05:24.800 ⇒ 00:05:32.329 Robert Tseng: kind of, like, put… put it back on herd to prioritize if we see some sort of conflicts. If it’s, like, if it’s just, like, a simple request where
51 00:05:32.410 ⇒ 00:05:48.840 Robert Tseng: you know, Shreya puts out her analysis, and Abrito’s like, hey, I actually don’t want to see it by quarter, like, I want to see it by month, which, like, obviously, like, I… I knew that as well, but whatever, Shreya’s analysis didn’t break it out by month. That, to me, is like, well, that’s a simple
52 00:05:48.840 ⇒ 00:06:05.669 Robert Tseng: urgent requests that, like, we would just apply a filter to whatever underlying data set she was doing, we should just shoot it over to her. But, Shrey didn’t send anything out, in the past two days for that. So, I think there’s, like, just certain types of requests, like, I think we can kind of debrief those as they come up, like.
53 00:06:05.670 ⇒ 00:06:14.069 Robert Tseng: Is this reasonable to just, like… if it’s just, like, a 1 minute, like, or less than 5 minutes, like, I could go and do it, like, we should just do it immediately?
54 00:06:14.280 ⇒ 00:06:21.609 Robert Tseng: If it needs to go into the queue, then, like, yeah, you can, you know, obviously we’ll lean on you to kind of decide where to put it into the priorities, but .
55 00:06:21.610 ⇒ 00:06:34.889 Justin Breshears: Right. Yeah. And that’s where I will get more comfortable the more time I have on, like, our projects, because right now, like, coming in, I am not, like, comfortable to, like, view those requests and know, like.
56 00:06:35.200 ⇒ 00:06:45.200 Justin Breshears: you know, the… kind of the way to prioritize it or push back right now. So, that’s my ask, is, you know, I’ll kind of lean on you and some of the…
57 00:06:45.280 ⇒ 00:06:57.980 Justin Breshears: like, you mentioned Sam coming on, like, Sam has not been on this project, so if we need to, like, bring him on to, like, start taking on some of this as well, like, I’m happy to get him up to speed. But, like, I think just…
58 00:06:58.480 ⇒ 00:07:07.779 Justin Breshears: having a little bit more, you know, communication on some of this stuff until, like, we have a machine running that doesn’t require as much of your input, I think would be helpful.
59 00:07:08.560 ⇒ 00:07:19.959 Robert Tseng: Yeah, well, like, I think I was just like, okay, we have 11 people on this call, I mean, on this channel, like, this to me was, like, the problem that we ran into at Eden. Like, I went in there, I mean, we could… we could just remove a bunch of people at some point, but, like.
60 00:07:20.040 ⇒ 00:07:32.440 Robert Tseng: I mean, Sam is on this channel. I don’t really know what his role is. I think he was, like, kind of, like, guiding Casey. I don’t know, like, sometimes I feel like we throw too many, like, people at a problem, and just, like…
61 00:07:32.440 ⇒ 00:07:38.820 Justin Breshears: Because Awash told me he was the tech lead on it, and so, yeah, I think there’s a confusion there that we need to clear up.
62 00:07:39.030 ⇒ 00:07:39.750 Robert Tseng: Yeah.
63 00:07:39.810 ⇒ 00:07:43.260 Justin Breshears: But Awash hasn’t… Awish hasn’t been involved in… Yeah, he hasn’t done anything.
64 00:07:43.260 ⇒ 00:07:43.580 Robert Tseng: Yeah.
65 00:07:43.580 ⇒ 00:07:44.349 Justin Breshears: on it, so…
66 00:07:44.350 ⇒ 00:07:44.700 Robert Tseng: Yeah.
67 00:07:44.700 ⇒ 00:07:57.490 Justin Breshears: Yeah, that’s some of the stuff that I want to clean up. I hear you, I’m with you on that, like, we’re not, you know, we haven’t been doing a good job on this client. I mean, I don’t like that, so, like, I’m with you, like, I want to get us back into a better place, so I just need to…
68 00:07:57.670 ⇒ 00:08:05.739 Justin Breshears: you know, get kind of the direction that we need to head, get the right people in place, because we’re gonna have to swap out Shreya now.
69 00:08:05.910 ⇒ 00:08:09.080 Justin Breshears: based on Utam’s message this morning, she’s off-boarding, so…
70 00:08:09.080 ⇒ 00:08:09.620 Robert Tseng: Oh, she did.
71 00:08:09.620 ⇒ 00:08:25.750 Justin Breshears: Okay, let’s see. Yeah, because I was unclear on that yesterday, so I was just kind of like, finish up the task that you’re working on yesterday. Yeah. That’s kind of what I went with her, but yeah. I asked her to hand off anything that she had. She hasn’t responded, and maybe she won’t, but…
72 00:08:25.750 ⇒ 00:08:33.650 Justin Breshears: We need to find a replacement for her. I’ll get Sam up to speed on, like, kind of tech leading and getting
73 00:08:33.880 ⇒ 00:08:40.940 Justin Breshears: Like, more involved with the Like, actually leading this thing and not just, like, doing a bunch of requests.
74 00:08:42.500 ⇒ 00:08:53.729 Justin Breshears: I will lean on, like, kind of your relationship with them, your expertise for the time being until we can get us up to speed, and then the goal is to, like, kind of help ease you out of, like, the burden of that role.
75 00:08:53.990 ⇒ 00:09:13.670 Robert Tseng: Yeah, yeah, I think the scope for Sam is pretty straightforward. It’s just like, I mean, there’s this automated tracker. He, you know, if Casey’s spending 2 hours a day, I mean, his goal is just to minimize how long it takes for us to update it, and then make sure that if we’re gonna add anything to it… I mean, this is definitely not the format. You’ve seen it, it’s just like a…
76 00:09:13.770 ⇒ 00:09:18.890 Robert Tseng: A spreadsheet with these, like, people just copy-paste these squares, like, every day.
77 00:09:19.260 ⇒ 00:09:21.500 Robert Tseng: I’m sure this is not the best way to,
78 00:09:21.500 ⇒ 00:09:22.630 Justin Breshears: Absolutely not, yeah.
79 00:09:22.630 ⇒ 00:09:30.479 Robert Tseng: to do it. So, like, I think we could do something better, especially knowing that, like, you know, when I go into calls, like, I’m reading out
80 00:09:31.620 ⇒ 00:09:41.320 Robert Tseng: Well, for now, we’re… I mean, we’re just focused on, oh, marketing, but, like, I kind of have, like, a good… I mean, I think we should try to think of, of, like, how do we,
81 00:09:42.800 ⇒ 00:09:54.100 Robert Tseng: actually… I mean, and this is… I think I would put this on Sam. It’s like, okay, this… this is a daily snapshot of, like, all of the, you know, costs and revenue associated with these different marketing, like, activities.
82 00:09:54.150 ⇒ 00:10:14.059 Robert Tseng: I mean, my readout, I only do own marketing, and then kind of, like, just some of this, like, higher-level stuff here. There are other people that are kind of reporting on a paid media, FDA, but, like, we should be able to, like, do all of it. We have… we, the point of the spreadsheet is that we’ve automated so that we can more or less fill most of this in.
83 00:10:14.060 ⇒ 00:10:16.060 Justin Breshears: Without having to…
84 00:10:16.980 ⇒ 00:10:35.229 Justin Breshears: But we need… we need a better way than this, I agree. So I will get Sam on that, we’ll get to brainstorming on that, and kind of run… run some ideas by you on that. Yeah. Trying to get, you know, that… that manual work. We have reduced Casey’s, time on this daily to about 30 minutes, so,
85 00:10:35.230 ⇒ 00:10:36.639 Robert Tseng: Yeah, which is, I think, is great.
86 00:10:36.640 ⇒ 00:10:37.879 Justin Breshears: on that. Yeah.
87 00:10:38.380 ⇒ 00:10:43.029 Robert Tseng: I think before, they were spending, like, 2 hours a day on this. Yeah, yeah.
88 00:10:43.030 ⇒ 00:10:49.460 Justin Breshears: When I took over, they were… he was logging, like, 10 hours a week on this, and I was like, what are you doing?
89 00:10:49.830 ⇒ 00:10:59.369 Justin Breshears: It immediately dropped after that, so yeah. So we’ll get that, we’ll get somebody identified to take over Australia. Do you have an idea of, like, who’s the best person for that?
90 00:10:59.370 ⇒ 00:11:07.529 Robert Tseng: Yeah, I think Utem and I, we were talking a lot last night, trying to figure out, like, what we could do. I think we’re…
91 00:11:08.390 ⇒ 00:11:09.770 Robert Tseng: Ugh, that’s
92 00:11:09.990 ⇒ 00:11:21.800 Robert Tseng: probably want to say. Yeah, okay, well, yeah, I mean, we’re considering, like, internal options, and we’re also, like, kind of working… we’re reaching back out to, like, an external partner who
93 00:11:22.050 ⇒ 00:11:25.970 Robert Tseng: Yeah, so I don’t think it’s… I don’t think it’s clear yet. But I think for me.
94 00:11:26.200 ⇒ 00:11:33.720 Robert Tseng: Yeah, I mean, for now, like, I don’t really think the… the scope here is not that wide. It’s, like, it’s quite narrow. Like, I think if I just spend…
95 00:11:33.970 ⇒ 00:11:46.589 Robert Tseng: a few hours, like, I kind of can get us back into… like, I could get us back to dry. So, yeah, I think, we’re… I have some… I have time blocked off today to go and figure that out.
96 00:11:46.590 ⇒ 00:11:47.380 Justin Breshears: Okay.
97 00:11:48.910 ⇒ 00:11:56.470 Robert Tseng: Yeah, the other thing I will say, I mean, kind of, this is kind of too late at this point, but, like, this type of question that Shreya dropped in, it’s like.
98 00:11:56.700 ⇒ 00:12:02.509 Robert Tseng: She basically just went into Uber and DoorDash and downloaded reports and was like, what am I looking at?
99 00:12:02.690 ⇒ 00:12:09.849 Robert Tseng: I was like, great, but you should have done this, like, 3 weeks ago. Like, I don’t know why I’m doing this October 1st, like…
100 00:12:10.220 ⇒ 00:12:24.209 Robert Tseng: we’ve been reporting out on DoorDash and Uber, I mean, this is part of, like, as you’re onboarding yourself, you should know what data you’re looking at. The fact that, like, you didn’t know that Uber data, like, didn’t exist before September 2024, like, all of that is in my notes, first and foremost, but, like, also.
101 00:12:24.480 ⇒ 00:12:33.219 Robert Tseng: I’m fine with you not reading my notes and going to the client and asking them, because that’s… they’re gonna be helpful. They’re, like, they’re actually quite responsive, like this client.
102 00:12:33.220 ⇒ 00:12:33.960 Justin Breshears: Right.
103 00:12:33.960 ⇒ 00:12:35.920 Robert Tseng: You know, it’s just stuff like that, where, like.
104 00:12:36.140 ⇒ 00:12:51.140 Robert Tseng: I know, we had no movement for so long, and people were just working in silos, not asking questions. It’s like, if you have any questions, like, don’t ask me. Like, I mean, if I have a quick answer, I’ll let you know, but otherwise, if I’m not responsive, just ask the client directly. Like, somebody is gonna jump on it, like, I think…
105 00:12:51.140 ⇒ 00:13:02.059 Robert Tseng: this client’s actually quite responsive. Every thread has people messaging on it, so, like, I… I have no… I think this is a better, like, client in terms of, like, communication-wise than to a lot of our other ones.
106 00:13:02.790 ⇒ 00:13:03.390 Justin Breshears: Yup.
107 00:13:03.390 ⇒ 00:13:07.519 Robert Tseng: So… so yeah, I mean, I think the… just knowing, like, what…
108 00:13:07.690 ⇒ 00:13:10.339 Robert Tseng: kind of… yeah, like, this… I think this…
109 00:13:10.950 ⇒ 00:13:16.629 Robert Tseng: This isn’t, like, a message-in-the-channel, once a week kind of client, because it’s not pure engineering work, involves.
110 00:13:16.630 ⇒ 00:13:17.100 Justin Breshears: Right.
111 00:13:17.100 ⇒ 00:13:22.040 Robert Tseng: There’s a lot of context gathering. Yeah, we have to collaborate a lot with that. So, yeah.
112 00:13:22.040 ⇒ 00:13:22.389 Justin Breshears: That’s true.
113 00:13:22.390 ⇒ 00:13:23.320 Robert Tseng: Why does it?
114 00:13:23.320 ⇒ 00:13:30.180 Justin Breshears: I’m with you, and I think today I’m starting full-time, which will help, because I just have not had a lot of time to, you know.
115 00:13:30.350 ⇒ 00:13:46.790 Justin Breshears: think about this stuff, right? But I’m feeling more comfortable with what we’re doing as a whole and on this client. Got more time now. Like, I feel good about, you know, driving this forward with… as long as we just, you know, get the right pieces in place without straight out, and getting Sam on.
116 00:13:46.960 ⇒ 00:13:56.169 Justin Breshears: I just got the response from Bertie, she’s setting up that access to the email, so I’m on top of that. Sent over the UTM tracker to them this morning.
117 00:13:56.450 ⇒ 00:14:00.960 Justin Breshears: And let them know we can help with implementation, so wait for their feedback on that.
118 00:14:01.540 ⇒ 00:14:05.030 Justin Breshears: Anything else that I’m missing as of right now for them?
119 00:14:05.290 ⇒ 00:14:29.899 Robert Tseng: Yeah, so I know that you, kind of had… yeah, they sent over, like, a SharePoint folder, so we’re dropping stuff in there. Like, right now, we kind of have this all Google folder internally. Obviously, you can’t just, like, drag and drop this, because you have to, like, basically export it as a static file, then throw it into their SharePoint. We don’t need to share everything with them. A lot of the stuff is just, like, kind of for us internally. Like, data platform documentation, obviously, like, as we’re adding more tools, getting more access, like.
120 00:14:30.470 ⇒ 00:14:43.459 Robert Tseng: I mean, we have the one pass, but it’s kind of like, if there are any definitions for living around, like, how metrics should be defined, basically all the assumptions that Shreya was making but didn’t actually communicate with anybody, like, that should have all been documented.
121 00:14:43.490 ⇒ 00:14:56.100 Robert Tseng: What I’m working on right now, because I don’t actually know how to step in and support Tria, because I feel like she’s just operating in a… in a silo, and has never shared any of her workbooks with me, like, I have no idea what kind of…
122 00:14:56.220 ⇒ 00:15:09.730 Robert Tseng: reporting she’s doing. I’m kind of just, like, stepping back and kind of building out this roadmap again of just, like, kind of going through, like, high-level buckets of, like, the work that was discussed, kind of figuring out, like, yeah, like, kind of…
123 00:15:09.980 ⇒ 00:15:17.770 Robert Tseng: where at any time… to me, like, this is, like, a structure that I would have done if I were in her shoes, like,
124 00:15:18.000 ⇒ 00:15:36.919 Robert Tseng: based on what I understand about the scope now, kind of breaking it out into different categories, pretty much… categories of work, pretty much, and then, like, yeah, just, like, being able to have more of a common framework or language for the team to understand, like, what… when a question comes in, like, what bucket of work does it actually fall under? So, yeah, like, I think there’s some…
125 00:15:36.920 ⇒ 00:15:45.729 Robert Tseng: it’s a lot… like, I need to kind of get reorganized, like, in getting into the weeds of this client, before I can really, like, go and,
126 00:15:46.050 ⇒ 00:15:50.849 Robert Tseng: and push something forward. So, I think that’s kind of what I’m trying to finish up this morning.
127 00:15:51.160 ⇒ 00:15:52.270 Justin Breshears: Okay.
128 00:15:52.550 ⇒ 00:15:59.190 Robert Tseng: Yeah, but anyways, I think I’ll… I’ll be… I’ll be very active in that channel, like, I’m… I’m gonna…
129 00:16:00.290 ⇒ 00:16:01.379 Justin Breshears: Okay, yeah, I mean, just…
130 00:16:01.520 ⇒ 00:16:06.600 Robert Tseng: Yeah. Keep in… keep in touch with me, let’s stay close to the hip until we get this back on track. Yeah.
131 00:16:07.190 ⇒ 00:16:13.349 Justin Breshears: Okay, if there’s something else on insomnia while I have you, I’d like to talk about HIP.
132 00:16:13.810 ⇒ 00:16:15.269 Robert Tseng: Okay, great, yeah, let’s talk about that.
133 00:16:15.270 ⇒ 00:16:18.929 Justin Breshears: I know we have a call later on it, which is great.
134 00:16:19.170 ⇒ 00:16:25.269 Justin Breshears: But I know… Maybe that, like, the form that I sent you
135 00:16:25.420 ⇒ 00:16:39.280 Justin Breshears: maybe we hadn’t talked to you about it yet or anything, but it’s something I’m trying, for better handoffs from, like, sales process to delivery. So it’s just a form that has, like, all the information. I was having, like, for the last one, I think it was Remo, I had
136 00:16:39.610 ⇒ 00:16:41.009 Justin Breshears: You’re gonna fill it out.
137 00:16:41.010 ⇒ 00:16:41.330 Robert Tseng: Okay.
138 00:16:41.330 ⇒ 00:16:46.359 Justin Breshears: So, I was gonna be working with her on, like, how to automate that from, like, HubSpot data and stuff, so it wasn’t, like.
139 00:16:46.360 ⇒ 00:16:46.760 Robert Tseng: Oh my god.
140 00:16:46.760 ⇒ 00:16:52.680 Justin Breshears: from y’all, but now she’s stepping back, so I don’t know where that’s gonna go. But…
141 00:16:52.680 ⇒ 00:17:02.629 Robert Tseng: Yeah, we’re trying to have her around until next week. She agreed to stick on, and she’s interviewing a couple people. We’re trying to quickly, kind of backfill her, but see, yeah.
142 00:17:02.880 ⇒ 00:17:13.320 Justin Breshears: Yeah, so for me, like, that is just, like, a way to organize, like, all that… the discussions and information that’s happened, like, up to this point, so we have a strong handoff so that we don’t have this, like, you know.
143 00:17:13.359 ⇒ 00:17:30.160 Justin Breshears: dip in, like, knowledge transfer of, like, what the client’s trying to accomplish, right? Yeah. So, I know you had a call with them last week, and kind of already had, well, you called it a kickoff on the email, so I don’t know if you, like, already kicked off the project or where we’re at with it, but…
144 00:17:30.160 ⇒ 00:17:34.269 Robert Tseng: I mean, we… I’ve built… I’m building for that hour, so…
145 00:17:34.270 ⇒ 00:17:36.009 Justin Breshears: Okay, yeah, so that’s…
146 00:17:36.370 ⇒ 00:17:44.560 Justin Breshears: That’s where, like, okay, I need to get brought up to speed on where we’re at so that I can help support on that one, and get what we need, so if… Yeah, I mean, I sold the.
147 00:17:44.560 ⇒ 00:17:46.199 Robert Tseng: form it, it seemed pretty…
148 00:17:46.540 ⇒ 00:17:54.869 Robert Tseng: like, that’s… that’s… that’s pretty much it. I think there’s a couple other… I dropped, like, a Notion doc, and then, like, some other things… Okay. Okay, cool.
149 00:17:54.870 ⇒ 00:17:55.470 Justin Breshears: I’ll review that.
150 00:17:55.470 ⇒ 00:18:01.509 Robert Tseng: some of the screen grabs that I grabbed from the call, but yeah, the point of the internal kickoff is
151 00:18:01.600 ⇒ 00:18:16.940 Robert Tseng: I think contrary to some of these other clients, like, this is… this is a very, like, strategy-heavy client first, and so we’re not gonna be, like, breaking out a bunch of, like, tickets and assigning them, or maybe the ticketing is still working, but, like, it’s…
152 00:18:17.030 ⇒ 00:18:22.350 Robert Tseng: It’s a very, like, complicated, like, system.
153 00:18:22.570 ⇒ 00:18:34.189 Robert Tseng: they have a lot of systems, like, it’s probably more… I mean, they’re basically starting a health clinic, so, like, there’s, like, all kinds of stuff, and so we’re at a stage where we’re basically helping them select
154 00:18:34.590 ⇒ 00:18:52.670 Robert Tseng: finalize who are the vendors that they’re going to be using to basically do everything from, like, getting, kind of, like, testing data from blood samples all the way down, like, to their CRM system and everything. Like, I don’t think they have an IT kind of team to really, like, help them, like, understand, like.
155 00:18:52.880 ⇒ 00:19:06.549 Robert Tseng: are these all the right… like, do all of these people… do all these vendors that we’re talking to actually, like, work together? So that we’re basically helping them assess that, and then we’re going to have to plan out a roadmap over, you know, like.
156 00:19:06.550 ⇒ 00:19:17.989 Robert Tseng: kind of development on where we’re going to jump in, which I already kind of, like, gave her an outline during the first call. I just want to catch the team up on the speed on that, and then…
157 00:19:18.120 ⇒ 00:19:21.059 Robert Tseng: As far as, like, data modeling and, like.
158 00:19:21.250 ⇒ 00:19:29.320 Robert Tseng: actually going in and trying to, like, arrange the pieces, like, I’m assigning that to whoever we end up having on that glass.
159 00:19:29.890 ⇒ 00:19:32.439 Justin Breshears: Okay, so it looks like we’re gonna need…
160 00:19:32.990 ⇒ 00:19:43.759 Justin Breshears: one person, actually? Like, because we’re gonna have the allocations call later today and figure out all the allocations, so I want to get, like, the roles and, like, how much time we need on each of these for HIP, so…
161 00:19:43.890 ⇒ 00:19:46.060 Justin Breshears: Are you planning on, like.
162 00:19:46.640 ⇒ 00:19:51.609 Justin Breshears: Delivering on this project, or you just started and you want to hand it off to somebody else?
163 00:19:51.610 ⇒ 00:19:55.099 Robert Tseng: Yeah, no, I’ll be on the calls to start. I think,
164 00:19:55.770 ⇒ 00:20:08.249 Robert Tseng: Yeah, I think there’s just… I think I’ll… I’ll be there. It’s probably… we’ll probably do a call once a week, at least, and then… Yeah. Yeah, I mean, it’s low… it’s low, hours to start. It’s, like, 5 hours or less to…
165 00:20:08.250 ⇒ 00:20:18.970 Justin Breshears: Right, and I saw that they want to go week to week, so it’s going to be kind of variable, but do we want to have, like, one other person, like, on it and able to, like, kind of handle some requests as they come in?
166 00:20:19.750 ⇒ 00:20:39.659 Robert Tseng: Yeah, well, I just kind of need somebody who’s kind of, like, pushing things along, jumping on calls with their vendors, like, any of that stuff we’d bill for. Like, they think, like, they’re not gonna have… they don’t know how to… they’re just… they’re just stuck. Like, they were supposed to open this clinic in June of this year, now it got set back, like, you know, 10 months or whatever, so…
167 00:20:39.660 ⇒ 00:21:01.899 Robert Tseng: you know, I would say this is less of, like, a… we’re going in there to solve, like, an actual data problem right now. Like, this organization is just trying to get off the ground. We’re trying to get their systems in place, we’re gonna run some synthetic data through it, just to show that it works, and then what’s, you know, they’re gonna… they’re gonna actually kick off, or they’re gonna launch this clinic in April of next year. So, it’s, like, a much longer time horizon, and, like.
168 00:21:01.900 ⇒ 00:21:06.799 Robert Tseng: you know, I think… I expect the pace to be slow, and… and so we’re just gonna be, kind of.
169 00:21:07.250 ⇒ 00:21:13.960 Robert Tseng: pushing things along by, you know, doing a lot of meetings, pretty much, like, and we’re gonna bill for that, yeah.
170 00:21:14.160 ⇒ 00:21:28.610 Justin Breshears: Yeah, okay. So I’ll keep, you know, close to the, you know, the client on, you know, requests that come in, things that we need, and make sure that those are getting pushed along. Okay, that’s helpful, and I’ll just kind of allocate maybe 5 hours a week to start.
171 00:21:28.820 ⇒ 00:21:30.440 Justin Breshears: Just to see, you know…
172 00:21:31.070 ⇒ 00:21:35.830 Justin Breshears: Where we go with them, if it’s gonna be low hours to start, and we can adjust from there, since it’ll be variable.
173 00:21:36.060 ⇒ 00:21:49.460 Robert Tseng: Yeah, I expect things to pick up for them probably in a month or two months. Okay. Yeah, I mean, like, they have a soft launch that they want to get to in February, so that’s kind of, like, when all the systems kind of have to be ready to go, and we can…
174 00:21:49.520 ⇒ 00:22:06.819 Robert Tseng: they’re not gonna be able to have, like, a physical onsite to, like, run their team through it, but, like, we would probably end up going in front of all the… all of their… you know, I… I’m gonna reshare this again, but, like, to explain, like, what the different phases are, but, yeah, that’s kind of, like, the dry run, where, like, we’re gonna be…
175 00:22:06.820 ⇒ 00:22:12.510 Robert Tseng: Running actual, you know, like, fake patient data through the systems, and then people are going to be, like.
176 00:22:12.560 ⇒ 00:22:28.809 Robert Tseng: Someone’s gonna be there trying to set appointments, and then another person’s gonna… like, a nurse is gonna be there trying to, like, collect diagnostic data and seeing it show up in the system. So, like, being able to, like, actually, like, see the data move around, like, that’s… that’s probably what they want to see by… by February, which…
177 00:22:28.810 ⇒ 00:22:32.789 Robert Tseng: You know, seems like a far… a ways away, but that’s what we’re working towards.
178 00:22:33.150 ⇒ 00:22:43.430 Justin Breshears: Okay, that’s super helpful. Yeah. Appreciate that context. Alright. Yeah. I feel good about that one. Trying to think… I don’t think there’s anything else that we needed today. Anything on you that you need from me?
179 00:22:43.630 ⇒ 00:22:54.289 Robert Tseng: So there’s another client that’s kicking off, README. I don’t know if that’s… I think that probably… I think every new client’s just gonna come your way first, and then you can decide if you want to, or where you want to sign it.
180 00:22:54.370 ⇒ 00:23:06.279 Justin Breshears: Right now, they need to come to me, because we’re having… like, Rico’s not external yet, I don’t feel comfortable about putting him external, and Amber is, maxed out, I think. So, they’re gonna come to me.
181 00:23:06.870 ⇒ 00:23:13.960 Robert Tseng: Yeah, so README is another one. They’re starting… I mean, they’re… they’re… this… this is a short one. This is, like,
182 00:23:14.190 ⇒ 00:23:33.840 Robert Tseng: they need some quick analysis done for their board meeting, because they’re trying to raise another round, and that’s, like, in two weeks, so they basically signed, like, a 10K contract with us to basically have some analysis done, which we don’t have, it’s just gonna be me again at some point, so, yeah, I don’t exactly… it might just be me and you on that one.
183 00:23:33.900 ⇒ 00:23:37.650 Robert Tseng: I don’t really want to bring anyone else onto it right now.
184 00:23:37.650 ⇒ 00:23:38.350 Justin Breshears: Okay.
185 00:23:38.520 ⇒ 00:23:43.179 Justin Breshears: Yeah. Yeah, you were getting pretty bored, so, you needed a little bit more on your plate, huh?
186 00:23:45.140 ⇒ 00:23:46.830 Robert Tseng: Yeah, well, I…
187 00:23:46.830 ⇒ 00:23:47.840 Justin Breshears: jokes, you…
188 00:23:48.270 ⇒ 00:23:52.149 Justin Breshears: Sounds like you have a lot. Okay. Well, that’s good to know. So, when are we kicking that one off?
189 00:23:52.350 ⇒ 00:23:59.840 Robert Tseng: Well, they’re signing… er, if they sign today, like, well, we’re gonna start today, pretty much. Like, it won’t… it’ll probably…
190 00:24:00.180 ⇒ 00:24:11.029 Robert Tseng: By early next week, I need to have something for them, but I might just end up knocking it out over the weekend. My priority is still kind of insomnia, then there’s some stuff on Eden that I need to take care of.
191 00:24:11.310 ⇒ 00:24:19.779 Justin Breshears: Okay. Yeah, then I won’t do, like, formal process on that one or anything. If it’s just gonna be, like, a quick hitter analysis stuff, I’ll just… I’ll work with you directly on that one.
192 00:24:19.780 ⇒ 00:24:20.440 Robert Tseng: Yep.
193 00:24:20.710 ⇒ 00:24:21.310 Justin Breshears: Okay.
194 00:24:21.950 ⇒ 00:24:23.049 Justin Breshears: Good to know.
195 00:24:23.660 ⇒ 00:24:30.460 Justin Breshears: Alright, well, let me know if there’s anything else that you need from me, but I… I appreciate all the info.
196 00:24:30.700 ⇒ 00:24:32.059 Robert Tseng: Cool. Alright, thanks, Justin.
197 00:24:32.280 ⇒ 00:24:33.009 Justin Breshears: Have a good one.