Meeting Title: PM and AI Ticket Grooming Sync Date: 2025-08-12 Meeting participants: Casie Aviles, Mustafa Raja, Amber Lin
WEBVTT
1 00:00:33.150 ⇒ 00:00:34.350 Mustafa Raja: Hey, Casey.
2 00:00:37.170 ⇒ 00:00:38.000 Casie Aviles: ….
3 00:00:39.020 ⇒ 00:00:41.170 Mustafa Raja: And how’s your… how’s your day going?
4 00:00:42.580 ⇒ 00:00:44.229 Casie Aviles: Yeah, pretty busy.
5 00:00:44.230 ⇒ 00:00:45.410 Mustafa Raja: Yeah, same.
6 00:00:47.780 ⇒ 00:00:48.530 Casie Aviles: Yeah.
7 00:00:55.940 ⇒ 00:00:57.039 Mustafa Raja: How was your weekend?
8 00:00:58.500 ⇒ 00:01:02.850 Casie Aviles: Oh, I just… I just rested as much as I can.
9 00:01:03.550 ⇒ 00:01:05.819 Mustafa Raja: It was needed.
10 00:01:06.770 ⇒ 00:01:14.059 Casie Aviles: Yeah, I guess the week… the week before, like, I barely had much sleep, like, you know.
11 00:01:14.490 ⇒ 00:01:15.540 Mustafa Raja: Yeah, same.
12 00:01:16.980 ⇒ 00:01:21.530 Casie Aviles: I had to, you know, I had to go to the hospital every morning.
13 00:01:21.530 ⇒ 00:01:25.140 Mustafa Raja: Oh, yeah, yeah, yeah, I remember. How’s your mother now?
14 00:01:25.820 ⇒ 00:01:30.880 Casie Aviles: Yeah, thankfully she’s recovering, so she’s home now. We got her out.
15 00:01:31.220 ⇒ 00:01:32.030 Casie Aviles: hospital.
16 00:01:32.610 ⇒ 00:01:34.000 Mustafa Raja: That’s good, that’s good.
17 00:01:34.440 ⇒ 00:01:35.710 Casie Aviles: Yeah.
18 00:01:51.800 ⇒ 00:01:55.809 Casie Aviles: made me realize how important insurance was. Yeah.
19 00:01:57.890 ⇒ 00:01:59.080 Amber Lin: Hello!
20 00:01:59.530 ⇒ 00:02:00.559 Mustafa Raja: Hey, how are you?
21 00:02:00.800 ⇒ 00:02:01.160 Casie Aviles: There you go.
22 00:02:01.160 ⇒ 00:02:02.040 Amber Lin: Bye.
23 00:02:02.290 ⇒ 00:02:12.770 Amber Lin: They’re testing the fire alarm in my apartment, so I’m gonna… I’m gonna go outside. What are some items that we need to look at for this… for this meeting?
24 00:02:14.940 ⇒ 00:02:18.810 Mustafa Raja: Anything… My side, there would be none.
25 00:02:18.810 ⇒ 00:02:19.540 Amber Lin: I don’t know what’s….
26 00:02:19.770 ⇒ 00:02:29.119 Casie Aviles: I think that there’s… there are two things. So the first one is just the Zoom meeting… oh, sorry, I mean, the ticket grooming.
27 00:02:29.360 ⇒ 00:02:33.140 Casie Aviles: We haven’t really worked on that yet, I guess. That’s okay.
28 00:02:33.140 ⇒ 00:02:34.919 Amber Lin: That’s not high priority.
29 00:02:35.610 ⇒ 00:02:37.220 Casie Aviles: Okay, but yes, ….
30 00:02:37.220 ⇒ 00:02:44.340 Amber Lin: I’ll open up the… projects, all of the tickets.
31 00:02:45.100 ⇒ 00:02:48.469 Amber Lin: … I catch it.
32 00:02:48.650 ⇒ 00:02:51.410 Amber Lin: Yeah.
33 00:02:53.970 ⇒ 00:03:00.649 Amber Lin: And there’s also the Zoom platform and how the tickets there are created.
34 00:03:06.470 ⇒ 00:03:09.960 Amber Lin: Yeah, let me change the style already.
35 00:03:11.210 ⇒ 00:03:23.670 Amber Lin: I have… I made this project, and I have it shown in the PM team and the AI team. Do you know what number of tickets you guys are working on as related to…
36 00:03:23.830 ⇒ 00:03:26.810 Amber Lin: the project management side?
37 00:03:27.920 ⇒ 00:03:29.640 Mustafa Raja: Yep.
38 00:03:29.850 ⇒ 00:03:35.380 Mustafa Raja: For me, I think, for now, I do not have any project management related.
39 00:03:35.380 ⇒ 00:03:35.720 Amber Lin: Okay.
40 00:03:35.720 ⇒ 00:03:37.109 Mustafa Raja: Executive is assigned to me.
41 00:03:37.110 ⇒ 00:03:39.480 Casie Aviles: Okay. Yeah.
42 00:03:40.380 ⇒ 00:03:43.839 Amber Lin: Okay, let me see if there’s anything in the current cycle.
43 00:03:44.480 ⇒ 00:03:48.310 Amber Lin: … wireless.
44 00:03:48.860 ⇒ 00:03:53.740 Amber Lin: Yeah, I’ll create those tickets, I don’t think we need to work on them for now.
45 00:03:54.260 ⇒ 00:03:56.090 Amber Lin: So I think…
46 00:03:56.260 ⇒ 00:04:02.820 Amber Lin: One is the grooming agent, two is the format of tickets on the Zoom platform. I’ll create those…
47 00:04:03.220 ⇒ 00:04:04.610 Amber Lin: I can…
48 00:04:05.660 ⇒ 00:04:10.640 Amber Lin: tag you both. I’ll send it in the AI channel, just so we remember, but I think that’s all.
49 00:04:11.390 ⇒ 00:04:18.369 Casie Aviles: Another one that I actually wanted to follow up with, but it’s not super high priority as well, it’s just…
50 00:04:19.290 ⇒ 00:04:25.930 Casie Aviles: Like, picking up where I left off with… what’s this called? The meeting score, right?
51 00:04:26.580 ⇒ 00:04:28.050 Amber Lin: Oh, yes.
52 00:04:28.060 ⇒ 00:04:40.759 Casie Aviles: Yes, yeah, it’s not super high priority. I just, you know, I guess the next steps for me is to ask for some feedback, if… if it’s any helpful at all, and…
53 00:04:41.400 ⇒ 00:04:42.950 Casie Aviles: If there are any….
54 00:04:42.950 ⇒ 00:04:47.809 Amber Lin: Do I… where should I be receiving those feedbacks? I haven’t been seeing them. Am I….
55 00:04:47.810 ⇒ 00:04:48.400 Casie Aviles: Yeah.
56 00:04:48.400 ⇒ 00:04:49.250 Amber Lin: fentanyl.
57 00:04:49.520 ⇒ 00:04:56.399 Casie Aviles: No, actually, it’s not tagging you at the moment. That’s, something I did not implement yet.
58 00:04:56.550 ⇒ 00:04:57.890 Casie Aviles: They’re just….
59 00:04:57.890 ⇒ 00:05:01.950 Amber Lin: Okay, I think I’ll read them, as long as you can point me to the channel.
60 00:05:01.950 ⇒ 00:05:07.280 Casie Aviles: Yes, they’re attached to each meeting summary, so if you can see, like….
61 00:05:07.280 ⇒ 00:05:09.159 Amber Lin: Oh, I see.
62 00:05:09.560 ⇒ 00:05:10.020 Amber Lin: I will….
63 00:05:10.100 ⇒ 00:05:12.480 Casie Aviles: Two thread replies.
64 00:05:13.280 ⇒ 00:05:14.999 Amber Lin: Okay, let me…
65 00:05:20.460 ⇒ 00:05:30.270 Amber Lin: Let’s see if I can… Review meeting, sports… I’m very H.
66 00:05:33.220 ⇒ 00:05:34.730 Amber Lin: Anything soon.
67 00:05:35.730 ⇒ 00:05:36.430 Amber Lin: Okay.
68 00:05:36.720 ⇒ 00:05:40.439 Amber Lin: Sounds good. I’ll assign that to myself, I’ll take a look.
69 00:05:41.030 ⇒ 00:05:50.480 Casie Aviles: Okay, yeah, that would be great. And, yeah, just let me know if there are… there’s anything I need to… you can improve on, or if it can be any helpful.
70 00:05:51.000 ⇒ 00:05:51.740 Amber Lin: Okay.
71 00:05:51.920 ⇒ 00:05:59.779 Amber Lin: Sounds good. I’ll send the tickets to the AI team, so… Who don’t have some visibility.
72 00:06:12.030 ⇒ 00:06:17.129 Amber Lin: Okay, thanks both. I’m gonna head out to take our next meeting outside.
73 00:06:18.070 ⇒ 00:06:19.529 Mustafa Raja: Okay. Thank you. Thank you.
74 00:06:19.530 ⇒ 00:06:20.460 Amber Lin: Talk to you soon.