Meeting Title: Brainpridge Sales Role Alignment Discussion Date: 2025-07-31 Meeting participants: Daniela, solrios, Robert Tseng
WEBVTT
1 00:02:21.685 ⇒ 00:02:23.240 Daniela: Hello!
2 00:02:23.240 ⇒ 00:02:24.940 solrios: And la comusta, so no.
3 00:02:25.120 ⇒ 00:02:28.970 Daniela: Organos dias, muy bien gracias y tu como. 10.
4 00:02:45.130 ⇒ 00:02:45.644 Daniela: Okay.
5 00:03:05.220 ⇒ 00:03:05.735 solrios: If
6 00:03:15.149 ⇒ 00:03:15.539 solrios: check.
7 00:03:31.000 ⇒ 00:03:31.730 Daniela: Okay.
8 00:03:37.310 ⇒ 00:03:38.040 Daniela: Okay.
9 00:04:18.185 ⇒ 00:04:18.910 Daniela: Okay.
10 00:04:21.054 ⇒ 00:04:22.530 Daniela: Estas.
11 00:04:23.150 ⇒ 00:04:25.220 solrios: See Malajara.
12 00:04:26.042 ⇒ 00:04:28.510 Daniela: Get a little.
13 00:04:28.840 ⇒ 00:04:30.690 solrios: Bien pranquilo esta
14 00:04:35.260 ⇒ 00:04:42.000 solrios: 20 cinco in terms of mascaliente.
15 00:04:46.580 ⇒ 00:04:51.800 Daniela: No.
16 00:04:52.050 ⇒ 00:04:52.800 solrios: Hi! There!
17 00:04:53.370 ⇒ 00:04:57.170 Daniela: Ines.
18 00:04:57.170 ⇒ 00:04:58.650 solrios: Rikita, Rikita.
19 00:05:04.670 ⇒ 00:05:10.980 solrios: Norte, Pero.
20 00:05:11.170 ⇒ 00:05:12.050 solrios: None of us.
21 00:05:31.620 ⇒ 00:05:42.280 Daniela: Okay.
22 00:05:42.870 ⇒ 00:05:44.070 solrios: Okay. Yeah.
23 00:05:50.120 ⇒ 00:05:51.410 Daniela: Agastante
24 00:06:04.100 ⇒ 00:06:09.599 Daniela: see? Yes, it’s laurent, basically jasmine, your product
25 00:06:11.130 ⇒ 00:06:13.880 Daniela: hi Daniela hi is this solar.
26 00:06:13.880 ⇒ 00:06:14.395 solrios: Hey!
27 00:06:15.480 ⇒ 00:06:17.579 Daniela: Yes. Hello, Robert. Yes.
28 00:06:17.580 ⇒ 00:06:18.389 Robert Tseng: Sorry. I’m a bit late.
29 00:06:24.810 ⇒ 00:06:25.660 Daniela: I don’t know.
30 00:06:25.660 ⇒ 00:06:27.499 Daniela: Okay, there he is.
31 00:06:27.500 ⇒ 00:06:30.599 Robert Tseng: Yeah, I mean, I am. Thanks for jumping on this call, I think.
32 00:06:30.892 ⇒ 00:06:31.770 Robert Tseng: Talk to you.
33 00:06:31.770 ⇒ 00:06:37.179 Robert Tseng: I know you already spoke our team before. Yeah, just to better understand.
34 00:06:37.550 ⇒ 00:06:42.200 Robert Tseng: Yeah, just for more like role alignment purposes. I guess just because I.
35 00:06:42.200 ⇒ 00:06:42.740 Daniela: Okay.
36 00:06:43.770 ⇒ 00:06:54.010 Robert Tseng: Basically oversee sales here and and more familiar with all the processes that we have currently and kind of where we would want to get to
37 00:06:54.850 ⇒ 00:07:03.062 Robert Tseng: Yeah. So I mean, I guess maybe I didn’t. Really. If you could just give me a brief intro of like yourself and
38 00:07:03.670 ⇒ 00:07:14.639 Robert Tseng: yeah, some of the relevant experience that you have since since talking to you, Tom, just anything that you’ve learned about the role that you feel like you’d be able to to speak to. I think that’d be a good starting point.
39 00:07:15.190 ⇒ 00:07:20.400 solrios: Sure. Danielle, are you going to stay on the call? Just sorry.
40 00:07:20.570 ⇒ 00:07:23.050 Daniela: Or no. No, it’s okay. Thank you.
41 00:07:23.050 ⇒ 00:07:27.111 solrios: Okay, I just wanted to to say, Bye, if you are leaving.
42 00:07:27.460 ⇒ 00:07:40.460 solrios: Yes, I was about to type like I’m gonna leave. But thank you both for joining this call. I will be able to reach out through email, just in case if you guys need anything. But yes, have a good one. Thank you.
43 00:07:40.460 ⇒ 00:07:40.980 solrios: Thank you.
44 00:07:40.980 ⇒ 00:07:42.320 Daniela: Thank you. Bye.
45 00:07:44.350 ⇒ 00:08:05.479 solrios: So, Robert, sure as I was talking to was explaining. Like most of my experiences, like I would say, 3 different fields. 1st field will be education. I was in the education for like over 10 years after that it was logistics, logistics, and sales.
46 00:08:06.001 ⇒ 00:08:13.409 solrios: So I did that with the poultry industry, coordinating sales with it. Started there with a German company
47 00:08:13.845 ⇒ 00:08:39.799 solrios: they started operations in Mexico, so I was part of the Mexico’s team, but not just Mexico, also Latin America was in Michigan. So I was the point of contact like from the Us. To Mexico to the whole Latin America. Then I went to another poultry industry, doing more logistics for it, and then a little bit of everything like
48 00:08:39.880 ⇒ 00:09:05.070 solrios: operations, purchasing like, following the sales, like everything was in startup. So yeah, you you have to do kind of like everything at at start, you know. So it was like that. And then after that I moved to the tech industry. I went to work with care, which is a recruiting for the health industry.
49 00:09:05.490 ⇒ 00:09:21.739 solrios: All also happened in Mexico. So I started with the team, the the recruiting team. But then I went to the to the sales team. So it was like working with them. And then I I went to Traba, which is also a tech company
50 00:09:21.740 ⇒ 00:09:41.319 solrios: for yeah, for the recruiting industry as well. But for the light industry. I was there in the operations part everything was operations. So operations started in Mexico a year ago, I was part of that team. And yeah, that’s tho those are the the 3 fields, like, in a very wide way
51 00:09:41.918 ⇒ 00:09:48.500 solrios: education, logistics, purchases and those things. And then tech yeah.
52 00:09:49.180 ⇒ 00:09:58.131 Robert Tseng: Okay? Yeah. Thanks for the overview. Yeah, I mean, I started my career in logistics so familiar with that. And then I moved to tech. So some similarities.
53 00:09:58.750 ⇒ 00:10:03.799 Robert Tseng: Yeah, I guess maybe where I’d like to go with this call. I’m just gonna kind of share a bit more about like
54 00:10:04.510 ⇒ 00:10:13.674 Robert Tseng: where where we’re at with our sales kind of like organ process. And then I just wanna ask you some questions to how see how you think about
55 00:10:15.530 ⇒ 00:10:20.090 Robert Tseng: yeah, I guess maybe running things. If you were to come in.
56 00:10:20.240 ⇒ 00:10:25.059 Robert Tseng: I don’t think it’s so much of like a question answer kind of format, because I don’t think there are.
57 00:10:25.420 ⇒ 00:10:29.270 Robert Tseng: There are many ways to do things at this point. A lot of it is just
58 00:10:30.770 ⇒ 00:10:42.599 Robert Tseng: yeah, like, it’s not. This is not a role where you come in and like somebody’s telling you what to do like. I mean, I can pass off like what’s what’s being done, but really looking for people who have been in
59 00:10:42.780 ⇒ 00:10:50.279 Robert Tseng: who have experience like building up processes from the scratch from from the ground up, I think, is kind of one of the things that I’m looking for.
60 00:10:50.702 ⇒ 00:11:17.899 Robert Tseng: So yeah, I think I’ll just kind of start there. But yeah, you know, we I don’t know. I’m shared like I sure can share all the technical things that we do. But essentially, we’re a b 2 b services company. So yeah, we sell to mostly Cpg or consumer packaged goods or or various tech companies. We help them with like data and AI services. Pretty much so
61 00:11:19.580 ⇒ 00:11:23.660 Robert Tseng: right now, like the sales kind of
62 00:11:24.000 ⇒ 00:11:29.280 Robert Tseng: motion is all founder led so like only utam. And I sell
63 00:11:29.840 ⇒ 00:11:41.170 Robert Tseng: I think partially. It’s because of our expertise in industry. But then, also, yeah, I don’t really think that there are that many people that are comfortable just getting up getting on like
64 00:11:41.500 ⇒ 00:11:44.880 Robert Tseng: the phone or talking to strangers, I guess, like.
65 00:11:45.300 ⇒ 00:11:45.830 solrios: Most.
66 00:11:45.830 ⇒ 00:11:49.684 Robert Tseng: The people we hire have only been like internal facing. Right? So I think,
67 00:11:50.280 ⇒ 00:12:13.423 Robert Tseng: yeah, I think that’s something I want to break away from like. I don’t want to hire somebody who’s just interfacing with our team because we have enough of those people. I want somebody who’s like able to kind of speak to clients. Do do the messaging, whether it’s via written communication on on email, or also like on the phone.
68 00:12:14.200 ⇒ 00:12:21.419 Robert Tseng: yeah. So I think that’s kind of the prerequisites there. But to kind of turn it into more of a scenario like.
69 00:12:22.770 ⇒ 00:12:26.938 Robert Tseng: yeah, let’s say, like my goal is to
70 00:12:28.100 ⇒ 00:12:37.509 Robert Tseng: Yeah, just get to a place where I would just have to show up to meetings. And you would have to kind of like
71 00:12:38.240 ⇒ 00:12:44.820 Robert Tseng: orchestrate everything else. Leading up to the meeting. I’m curious if you can kind of break down for me like
72 00:12:45.070 ⇒ 00:12:57.880 Robert Tseng: what you think that looks like, and kind of like how you would involve me like to kind of get get to that. Get to that point.
73 00:12:58.570 ⇒ 00:13:07.860 solrios: So you mean you would like set the meeting with a client? You would start like the sales process, and after that I would be like
74 00:13:08.210 ⇒ 00:13:14.399 solrios: literally following up like with anything needed. That’s that’s what you’re you’re you’re meaning.
75 00:13:14.590 ⇒ 00:13:19.649 Robert Tseng: Yeah, so that I think that’s a good clarification question, I think. There’s like the Pre
76 00:13:21.240 ⇒ 00:13:24.530 Robert Tseng: I mean, this is all before the sale. So they’re not really a client. They’re still leaving.
77 00:13:24.530 ⇒ 00:13:24.899 solrios: Got you.
78 00:13:25.940 ⇒ 00:13:31.180 Robert Tseng: There’s like there’s a there’s a part of it before we even like
79 00:13:31.430 ⇒ 00:13:52.050 Robert Tseng: hop on a call. That’s just like appointment setting and making sure that we can even book calls and then there’s follow ups after the call to make sure that we get a proposal to the finish line. So yeah, I guess I’m asking more about the former, 1st and then we can maybe talk about the the latter. If we, if we have time.
80 00:13:52.540 ⇒ 00:14:11.319 solrios: Gotcha. Yeah, I mean, like, I would definitely check what are like your, let’s say, expectations about the the client or what you’re expecting the process to be. Don’t know the process you have already. There’s like an email you send, or something to let
81 00:14:11.340 ⇒ 00:14:23.949 solrios: the company or the client know that you have these specific service, what you’re offering like. Read what Brainpridge offers. So I would just probably help like
82 00:14:23.950 ⇒ 00:14:41.790 solrios: researching. If this is a good feed, you know, and if it is well, like, start giving you details about the client and where they are, what they’re probably expectation is, if they’re like hiring a service or the service you’re offering. So a little research about that company
83 00:14:42.173 ⇒ 00:14:49.456 solrios: yeah, that that’s what I would do, you know, like to help you probably get the the process faster.
84 00:14:49.840 ⇒ 00:15:15.070 solrios: like. Have an agenda. Of course, like definitely, that would be super important checking on your like schedule. If that’s what what you are like looking for, like someone who’s there like trying to help you checking on the notes you have there, like, if I do have to talk to to the client, or something like that, would just probably have a phone conversation like, pretty fast to check if they’re interested or not like
85 00:15:15.070 ⇒ 00:15:22.900 solrios: a pretty quick preview, you know, like to filter in a way, if you know like, this is a good fit for them and for us
86 00:15:22.950 ⇒ 00:15:50.679 solrios: like, because it’s both ways. So yeah, I mean, I would. Probably I don’t know if there’s a survey, or some kind of questions, or what they what they need, you know. So we have kind of like a filter, and after that will start with the demo or the meeting that you you offer or the call. You have to see if if it’s it’s a it’s a good fit. Hopefully you have the sale, and after that well, I guess there are contracts, and I would check on on that. You know. It’s like you did the sale.
87 00:15:50.680 ⇒ 00:16:19.059 solrios: Well, now it is my turn, like contract, or if the client has any other questions, or any documentation or information we might need from from from the from the customer or the company, so to have or to gather everything the the company needs like we need. So we start with the onboarding, let’s say, and start running the process right? So I mean, that would be the way I would. That’s that’s my
88 00:16:19.170 ⇒ 00:16:42.690 solrios: that, that for what I read on the role, that’s what I would do. So the plan is to have. Yeah, to have the the client happy, right like to. So they they continue hiring, or they probably, in a way, grow with us, you know, with with the company, and they hire a bigger service, or, you know, like it is more convenient for for everybody.
89 00:16:43.200 ⇒ 00:16:49.171 Robert Tseng: Yeah, sure, I mean. So let’s break that down a bit more, I think. Like, yeah, I think what you described as far as
90 00:16:49.810 ⇒ 00:16:52.400 Robert Tseng: being able to
91 00:16:52.550 ⇒ 00:17:01.549 Robert Tseng: kind of pre filter some of these clients before they come to like kind of jump on a call with with me. I think that that works for like.
92 00:17:01.650 ⇒ 00:17:27.560 Robert Tseng: So I think there’s like an intake process where it’s not. We don’t necessarily have questions and surveys, or whatever. But we do get some inbound leads. I mean, they’re not. They’re not many. Sometimes we get referred business from existing clients or partners. Or you know, some people do kind of like come in through our website. And so I think what you’re describing would work for that. Because we basically need somebody to just validate like, is this person
93 00:17:27.839 ⇒ 00:17:43.130 Robert Tseng: like real and like? Is this business really like, gonna be a good fit for us? It’s harder to know that for people who come to us directly rather than us going to them, because we can do a lot more research about them if we are taking the time to do that.
94 00:17:43.618 ⇒ 00:17:52.801 Robert Tseng: So that’s like the other piece, which is the outbound. And we do have a few outbound motions going where? We’re not doing cold calls we’re doing. We do a lot of
95 00:17:53.180 ⇒ 00:18:15.659 Robert Tseng: we have a lot of engagement on Linkedin and a few other platforms. We’re sending pitches, proposals kind of like, it’s almost like applying to jobs. And like, also, just like getting, you know, our service in front of decision makers. Yeah, I think eventually we may expand into email and phone. But for now I’m not really that focused on that and so
96 00:18:15.800 ⇒ 00:18:28.719 Robert Tseng: well in those for those outbound motions like, we’re not like, you wouldn’t be doing the lead research like you wouldn’t need to. But we have people. And we have, like someone internally, who
97 00:18:28.750 ⇒ 00:18:56.069 Robert Tseng: is great at building lead lists. And so a lot of it is just working with him. So that he can. Yeah, whatever you need to feel comfortable, to like, have enough information to reach out to a lead. You would be working with him and Ryan on my team would be able to help give you, like that table of all the different leads that fit a particular persona with all the information that you need to know about a client before you reach out to them.
98 00:18:56.820 ⇒ 00:19:13.599 Robert Tseng: But yeah, what I? What I want to move away from him is, I don’t want him scheduling the messages because he’s he’s like, very I mean, he’s really good at what he does, but I don’t think he’s client facing. I don’t think like he’ll just, you know, run an AI message, and
99 00:19:13.780 ⇒ 00:19:37.199 Robert Tseng: it doesn’t really sound very good. So like there is still sometimes needs to be like a human touch to it that like I would prefer somebody else to be handling, which is kind of where you would come in, so he would be a close partner for you on like just kind of on the outbound, on the outbound side and on the inbound side. I think you described it pretty well, so I think that that makes sense to me.
100 00:19:38.430 ⇒ 00:19:50.935 Robert Tseng: after a contract is signed. And like, as far as onboarding goes. Yeah, we actually have an operations person, client operations who he’ll. He handles all the contracts and everything. So you wouldn’t even really need to do anything there.
101 00:19:51.540 ⇒ 00:19:59.901 Robert Tseng: so yeah, I think really the focus of this role, to start at least, is to just focus on like kind of everything leading up to the sale.
102 00:20:00.670 ⇒ 00:20:02.350 Robert Tseng: yeah. And so
103 00:20:02.820 ⇒ 00:20:10.570 Robert Tseng: you know some. Some deals come and they close within a week. You know, like a bit we are.
104 00:20:10.970 ⇒ 00:20:34.440 Robert Tseng: Our offering is not cheap, like I think our our minimum contract size is like 5 KA month. So like it’s not like an easy decision to people to make that they can just check out off of a on, out of a like a shopping cart online. So usually it does require like one call at least with either Utam and I, before we can close that deal.
105 00:20:34.859 ⇒ 00:20:43.830 Robert Tseng: And then some. Some of our contracts range up to like 50 KA month like they’re huge like, they’re giant enterprises. We basically run their entire data team.
106 00:20:45.460 ⇒ 00:20:57.320 Robert Tseng: so yeah, I mean, you know, I think there’s. And for those for those clients, it’s it’s different. Those 50 KA month. Deals are not gonna close off of one call. I think it involves like
107 00:20:57.470 ⇒ 00:21:26.319 Robert Tseng: working with. Yeah, the other partner you would work with here. It would be. Her name’s Hannah. She kind of is our kind of a strategic accounts lead. So she knows who our target, like dream customers are. You know, the big fortune, 500 companies we’re connected to maybe 3 people. And like kind of figuring out who are the 5 people we need to talk to over like 3 months before we can really close this deal. And so I think
108 00:21:26.440 ⇒ 00:21:41.980 Robert Tseng: you know, she will kind of strategize like, what are those different touch points? But then, yeah, you would also help her in kind of like owning the communication with those different people as we’re finding our way to the decision maker. Because, like, you know, for
109 00:21:41.980 ⇒ 00:21:57.200 Robert Tseng: and Lvmh, we’re not going to be able to reach out to the CEO like right away. But I am talking to a couple of his senior Vps already, and I want to, you know, hit like maybe 2 or 3 other people. And I think that’ll get us closer to a deal.
110 00:21:57.581 ⇒ 00:22:14.230 Robert Tseng: So yeah, I think that’s really what this role is more like. Like. Yes, there’s some volume to it where you are kind of just needing to hit numbers. I think it’s not probably the same as logistics. From what I recall like, I think
111 00:22:14.470 ⇒ 00:22:15.919 Robert Tseng: I mean when I was
112 00:22:16.350 ⇒ 00:22:35.532 Robert Tseng: working on the ground floor and logistics making a bunch of calls like, Yeah, I mean, I just had like a quota that I was just hitting all the time like. Yes, there’s part part of that is, there’s part of that in that in this role as well, but we don’t need to hit that. Many targets, I think, is kind of the way I see it like,
113 00:22:36.030 ⇒ 00:22:53.500 Robert Tseng: yeah. So we I don’t also want your time only to just be about like hitting hitting targets and want you to be more of a thought partner to, I guess, Ryan, as I described. And Hannah as I described. So yeah, I mean, I know, that’s a lot that I just covered there
114 00:22:53.540 ⇒ 00:23:09.079 Robert Tseng: just wanted to give you a sense of what it’s actually like to work within this organization in this role, and who you’re actually going to be talking to? Yeah, I guess. Do you have any questions from that? Or yeah, is that, does that align with kind of what you thought coming into this call.
115 00:23:09.600 ⇒ 00:23:13.270 solrios: Yeah, yeah, I mean, it is like more.
116 00:23:13.350 ⇒ 00:23:34.230 solrios: I think it. It went like more specific. Because when I talked to Tom, it was like with more things to do, or more tasks there involved. But now that you are actually explaining what the role is, and what you’re expecting actually from me it. It makes a little more.
117 00:23:34.230 ⇒ 00:23:48.589 solrios: It is. It seems to be more effective that that’s how I see it. You know, it’s just like focus in something, you know. And this is what you have to do. So yeah, I mean, I do have experience doing that just like talking to clients. Probably
118 00:23:48.590 ⇒ 00:24:06.369 solrios: pre sales thing, you know, like, being there facing the person getting to know like, what’s their coffee, you know, like those little things that probably take you to the CEO or the maker decision maker. Yeah. Yeah. Now that you you say it that way, yeah, it’s definitely more clear.
119 00:24:06.810 ⇒ 00:24:13.215 Robert Tseng: Okay, cool. And then, logistically, some a couple of things I want to clear up like, what are your working hours?
120 00:24:14.250 ⇒ 00:24:15.060 Robert Tseng: yeah.
121 00:24:15.880 ⇒ 00:24:20.120 solrios: Well, typically, you know, cause that’s like
122 00:24:20.450 ⇒ 00:24:31.150 solrios: office hours. It would be probably 8 to 6, or 9 to 7, or 6 to 4 or 6 to 6, I mean.
123 00:24:31.150 ⇒ 00:24:53.909 solrios: whenever it’s needed. I mean, that’s something I learned with logistics like, you’re there 24, 7 whenever whenever you’re needed. And then with traba the company I just worked with. Well, it isn’t. It isn’t a startup as well. So you have to be there like, probably not 24, 7. But you know, like, whenever it’s needed.
124 00:24:53.910 ⇒ 00:24:54.230 solrios: But
125 00:24:54.770 ⇒ 00:25:18.100 solrios: yeah, so I do not really have like a problem with that. I I mean, I’m just like I do not have kids, or I don’t have to pick up someone at school, or, you know, like those things. So in a way. I’m like free with that. Of course, like having and schedule would work much better. But I am pretty flexible. I mean definitely.
126 00:25:18.400 ⇒ 00:25:29.629 Robert Tseng: Okay, yeah, no. That’s that’s that’s helpful to hear. Yeah, I think part of like, I mean, Utam is based in Texas. I’m based in New York. So some overlap it would be probably work closer to.
127 00:25:29.980 ⇒ 00:25:42.040 Robert Tseng: I mean, yeah, I mean, I’m I’m only an hour difference from him. So yeah, probably work closer to east Eastern time. Yeah. And then as much as you can overlap with me is probably the is better.
128 00:25:42.950 ⇒ 00:26:03.736 Robert Tseng: yeah. And then, I mean, we don’t really work weekends and stuff like that like I mean we I mean, I do. But we don’t expect the team to like, maybe for you like we would have to, we would talk about like I think the most important thing is that, like, you know, sales isn’t my full time job, you know. And so like, it’s just like figuring out, how do we stay? Like, kind of in sync,
129 00:26:04.770 ⇒ 00:26:06.020 Robert Tseng: yeah, I think
130 00:26:06.570 ⇒ 00:26:26.189 Robert Tseng: it doesn’t mean we have to like have a meeting every every single day but we work a lot in slack, and so we do. Since this is a remote team. I think you’ve worked for remote companies, so I think maybe you’ll have. You’ll get. You’ll get used to the way we communicate. But yeah, we use slack a lot. I
131 00:26:26.250 ⇒ 00:26:40.009 Robert Tseng: you know, whenever we can, I was able to build out processes. We have all this documented in notion. And we’re sharing like loom videos with each other to kind of save each other from having to be in meetings all day.
132 00:26:40.560 ⇒ 00:26:42.100 Robert Tseng: yeah. And then I think
133 00:26:43.210 ⇒ 00:26:48.819 Robert Tseng: you know, kind of just far as like what your 1st 2 weeks would look like would probably be.
134 00:26:50.930 ⇒ 00:27:07.103 Robert Tseng: yeah, I I guess we have moved our Crm into Hubspot recently. And so it would. You would just be spending time in there kind of learning about our different, like our existing clients, learning about our the leads that we have and like, how we separate them.
135 00:27:07.760 ⇒ 00:27:16.259 Robert Tseng: yeah, I think maybe contrary to maybe some of the companies you work with, for now we work with a lot of different clients, you know, like we have, like.
136 00:27:16.860 ⇒ 00:27:26.920 Robert Tseng: we work with healthcare clients all the way to like clients that sell coffee like, it’s just like a wide range of different people. And I, I think,
137 00:27:28.430 ⇒ 00:27:35.709 Robert Tseng: yeah, really, like, our expertise is not in the domain. I think it’s yeah, like, communication is like.
138 00:27:36.260 ⇒ 00:27:51.479 Robert Tseng: kind of the thing that matters the most in our business, I think. Yes, we do technical services and stuff. But yeah, the way I describe it to the team is, we need to be better than the best communicator on the clients team and so I think
139 00:27:51.610 ⇒ 00:28:05.070 Robert Tseng: to me like the superpower that I appreciate the most is like people who are proactive and communicating, that you’re not like just waiting for things to kind of come to you. I guess if you have questions to ask, like, I think
140 00:28:05.100 ⇒ 00:28:25.330 Robert Tseng: sounds some of the sounds very basic. But like, Yeah, I think if you just have a natural curiosity, for, like what you’re doing, I think you’ll you’ll go and find the answers you want. We’re still pretty small team, like 15 people. So and I don’t really see us growing the team much more. I don’t, at least for now, like I
141 00:28:25.420 ⇒ 00:28:38.910 Robert Tseng: I I think I don’t. I don’t want to deal with more people. But yeah, this role is super important to me. So like, I think this is something that I’m looking forward to fill. Yeah. So I think
142 00:28:39.540 ⇒ 00:28:54.750 Robert Tseng: you know, just hoping to give you a bit of glimpse into like what the culture is like and what you know our day to day kind of feels like obviously like, it’s easier if you just kind of experience it yourself. But I don’t know. Do you have any other questions around that.
143 00:28:56.078 ⇒ 00:28:58.850 solrios: No, no, I think that’s like, pretty clear. Yeah.
144 00:28:58.850 ⇒ 00:28:59.460 Robert Tseng: Okay.
145 00:29:00.000 ⇒ 00:29:08.940 solrios: Yeah. And I just have one more question. Do you think I would be working like closer to you, or Utam, or both?
146 00:29:09.700 ⇒ 00:29:13.313 Robert Tseng: Yeah, I think it would be with
147 00:29:18.960 ⇒ 00:29:32.550 Robert Tseng: I own the results of the sales team. I guess so you would. Onboarding would come through me, and you would understand, you would learn kind of like our objectives and everything we’re trying to do strategically for me.
148 00:29:32.590 ⇒ 00:29:53.690 Robert Tseng: But as far as like day to day. You will probably still talk to Utah, because you’ll be scheduling meetings for him, and he may need your support on some things as well, and you would basically be, you know, as as deals come in, they get sent to either me or Utah. So you’d probably be working with both of us to try to get us on the calls. We’re not always
149 00:29:53.690 ⇒ 00:30:05.094 Robert Tseng: most of the time, unless it’s a really as long as it’s a bigger client. We’re not selling together. We just try to divide, divide it up, and we have our each have our own book of business that we’re trying to do
150 00:30:05.500 ⇒ 00:30:06.770 Robert Tseng: But but yeah.
151 00:30:08.320 ⇒ 00:30:09.393 solrios: Okay. Okay.
152 00:30:09.930 ⇒ 00:30:10.260 Robert Tseng: Yeah.
153 00:30:10.260 ⇒ 00:30:11.249 solrios: Clear. Now, yeah.
154 00:30:11.250 ⇒ 00:30:19.879 Robert Tseng: It’s kind of like as maybe as far as like reporting goes. Yeah, maybe you would report to me, is also kind of like another kind of you know.
155 00:30:20.000 ⇒ 00:30:21.550 Robert Tseng: person that you would.
156 00:30:21.910 ⇒ 00:30:40.869 Robert Tseng: You’re not necessarily reporting to him, but you’re supporting him. But then your your day to day team that would be supporting you and giving you what you need would be like Hannah and Ryan. So yeah, that’s kind of the way you could think about it. I feel like those are. That’s what you’re those are the people you’d probably be talking to every day.
157 00:30:41.230 ⇒ 00:30:51.350 solrios: Gotcha. Okay, everything happens as you mentioned through slack. Do you use, like any other program or platform to follow up on processes or.
158 00:30:52.000 ⇒ 00:31:18.050 Robert Tseng: Yeah. So we use notion to document everything. And then Hubspot is like our main Crm, so yeah, if you haven’t used it before. You probably will have to learn that because that’s where everything is set up. We’ve we’ve been scheduling a lot of automations through Hubspot now. So yeah, I think that’s probably technically the like, the main skill you would probably need to get familiar with pretty quick. Yeah.
159 00:31:18.850 ⇒ 00:31:23.559 solrios: Gotcha. Okay? Alright. Well, I think I do not have more questions, for now.
160 00:31:23.930 ⇒ 00:31:32.500 Robert Tseng: Okay, cool. Yeah. Well, this is great conversation with you. Appreciate your time. And I mean, yeah, I think you’re a good communicator. So.
161 00:31:33.146 ⇒ 00:31:37.579 solrios: Good to know. I mean, if you’re that’s what you’re looking for. That’s great.
162 00:31:37.580 ⇒ 00:31:38.120 solrios: Yeah.
163 00:31:38.640 ⇒ 00:31:47.160 Robert Tseng: Yeah, I mean, honestly, that makes a big difference. You’d be surprised that a lot of the people I talked to just I don’t know I don’t. I don’t really even take the full 30 min, because it doesn’t really work.
164 00:31:47.160 ⇒ 00:31:48.540 solrios: Oh, yeah.
165 00:31:49.557 ⇒ 00:32:00.360 Robert Tseng: Yeah, I mean, we’ll we’ll be in touch soon. Appreciate your time. And I I guess I don’t exactly know how we’re gonna go through. I I think we’ll probably.
166 00:32:00.360 ⇒ 00:32:03.520 solrios: Sorry. Sorry I do have one more question. Yeah, sorry.
167 00:32:03.640 ⇒ 00:32:14.529 solrios: I was checking on Linkedin, you know, like I was reading your profile attempts profile. So I found that Utah has a post where he’s going to talk about tequila and data and those things.
168 00:32:15.160 ⇒ 00:32:28.779 solrios: And but it says they’re blue people. And that’s how I started with this process, because I apply for a previous role with blue people. So I was going to ask, like, is blue people, your your client, or you.
169 00:32:28.780 ⇒ 00:32:29.540 Robert Tseng: No way. Okay.
170 00:32:29.540 ⇒ 00:32:31.730 solrios: Or or how does that work.
171 00:32:31.730 ⇒ 00:32:38.349 Robert Tseng: Yeah, blue people is a partner of ours. Yeah, interesting. I did not know that there was that connection.
172 00:32:38.790 ⇒ 00:32:41.562 Robert Tseng: I hope we’re not stealing you from them, because.
173 00:32:42.409 ⇒ 00:32:44.569 solrios: Is that a problem.
174 00:32:46.050 ⇒ 00:32:47.480 Robert Tseng: Wait, wait, so wait! Do you work.
175 00:32:47.480 ⇒ 00:32:50.860 solrios: No, they connected me to you, I mean, yeah.
176 00:32:50.860 ⇒ 00:32:51.400 Robert Tseng: Okay.
177 00:32:51.400 ⇒ 00:32:54.501 solrios: Yeah, yeah, no, no, it is not. No, I mean, this is good.
178 00:32:54.740 ⇒ 00:32:59.539 Robert Tseng: Okay. Alright, yeah. I didn’t know that. So just wanted to make sure that that was okay. Yeah.
179 00:32:59.980 ⇒ 00:33:05.619 solrios: Yeah. Okay. Good. Okay. Well, it was like a pleasure talking to you. Appreciate the time. Okay.
180 00:33:05.780 ⇒ 00:33:07.870 Robert Tseng: Okay, cool, alright. Good to meet you.
181 00:33:08.210 ⇒ 00:33:09.660 solrios: Thank you. Bye-bye.