Meeting Title: Brainforge x CSR Central Doc Review Date: 2025-06-18 Meeting participants: read.ai meeting notes, ShannonMartinez, JanieceGarcia, Amber Lin
WEBVTT
1 00:00:10.470 ⇒ 00:00:16.319 ShannonMartinez: A missing system, and I offered an over for the way for maintenance. She said she was asking
2 00:00:16.680 ⇒ 00:00:18.699 ShannonMartinez: how it could have been different.
3 00:00:19.000 ⇒ 00:00:19.970 ShannonMartinez: Different.
4 00:00:26.540 ⇒ 00:00:28.079 ShannonMartinez: But what’s the point?
5 00:01:13.280 ⇒ 00:01:16.329 ShannonMartinez: you know, it’s like with the text
6 00:01:22.450 ⇒ 00:01:28.616 ShannonMartinez: with the text it’s like a little gossip, like big company for everything.
7 00:01:29.620 ⇒ 00:01:35.169 ShannonMartinez: And I’m like. I’m not. I’m I can’t help you at all. Suffer to tell you to do this.
8 00:01:35.580 ⇒ 00:01:36.809 ShannonMartinez: Ask this person.
9 00:01:37.420 ⇒ 00:01:38.120 ShannonMartinez: I know.
10 00:01:38.120 ⇒ 00:01:39.260 Amber Lin: Hi.
11 00:01:39.880 ⇒ 00:01:42.340 ShannonMartinez: Hey, Amber, how are you?
12 00:01:42.340 ⇒ 00:01:44.870 Amber Lin: I’m good. How are you guys.
13 00:01:44.870 ⇒ 00:01:45.830 ShannonMartinez: Good.
14 00:01:47.140 ⇒ 00:01:48.170 Amber Lin: Busy, day.
15 00:01:49.210 ⇒ 00:01:50.480 ShannonMartinez: Yes.
16 00:01:52.500 ⇒ 00:01:57.850 Amber Lin: Yeah, I have had back to back meetings, and I have 2 more after this.
17 00:01:57.850 ⇒ 00:01:58.695 ShannonMartinez: Yeah.
18 00:02:02.800 ⇒ 00:02:05.350 Amber Lin: Oh, Janice is also here. Hi, Janice!
19 00:02:12.330 ⇒ 00:02:16.929 Amber Lin: Oh, Shannon! Do you know if Janice is here, or is she on a bathroom? Break.
20 00:02:17.580 ⇒ 00:02:21.970 ShannonMartinez: It looks like she’s joined, but not like here here.
21 00:02:22.720 ⇒ 00:02:25.200 Amber Lin: Okay, we’ll wait for her to come. Then.
22 00:04:11.360 ⇒ 00:04:12.699 JanieceGarcia: Sorry. Y’all I’m here.
23 00:04:14.620 ⇒ 00:04:15.920 Amber Lin: Hi.
24 00:04:15.920 ⇒ 00:04:17.040 JanieceGarcia: Hey!
25 00:04:20.640 ⇒ 00:04:25.180 Amber Lin: Let me finish one update.
26 00:04:25.470 ⇒ 00:04:31.119 Amber Lin: I was just looking at our engineers, and they’re working on the trainer bot, and it looks really cool.
27 00:04:31.520 ⇒ 00:04:33.140 JanieceGarcia: Yay, I’m excited.
28 00:04:33.140 ⇒ 00:04:38.520 Amber Lin: Yeah, actually, let me show you a little bit. I’m giving them feedback on how things
29 00:04:39.053 ⇒ 00:04:42.680 Amber Lin: how they can make it better.
30 00:04:42.880 ⇒ 00:04:48.380 Amber Lin: So I there, that’s there trainings, and
31 00:04:48.520 ⇒ 00:04:53.430 Amber Lin: I asked it to cause I was working on the central dog, and I was looking at
32 00:04:54.611 ⇒ 00:04:58.519 Amber Lin: this one. So production attributes.
33 00:04:58.860 ⇒ 00:05:03.460 Amber Lin: And I asked the trainer about, Hey, I want to update this section
34 00:05:04.160 ⇒ 00:05:07.480 Amber Lin: and then ask me some questions.
35 00:05:08.170 ⇒ 00:05:11.900 Amber Lin: And then I was like, Huh, 4
36 00:05:12.720 ⇒ 00:05:19.950 Amber Lin: for these definitions. I actually wanted to be like
37 00:05:20.891 ⇒ 00:05:23.539 Amber Lin: to make it so that it
38 00:05:23.740 ⇒ 00:05:38.719 Amber Lin: it’s more of an instruction than a definition of, okay, select this. If this is the case and add any special notes, so that it’s clear to read, it’s faster for them to read. And this is what it gave me, and I think that’s really good.
39 00:05:39.100 ⇒ 00:05:40.699 Amber Lin: So it has this.
40 00:05:42.800 ⇒ 00:05:45.149 Amber Lin: And then special notes.
41 00:05:45.935 ⇒ 00:05:52.809 ShannonMartinez: Special notes on a resurface would not be the person who did the initial service. It would be the person who performed the last service.
42 00:05:53.050 ⇒ 00:05:55.359 JanieceGarcia: Unless the initial was done within the last year.
43 00:05:58.430 ⇒ 00:06:02.770 Amber Lin: I mean is that let’s see what it says here.
44 00:06:03.150 ⇒ 00:06:06.440 ShannonMartinez: Well, Janice, if we do an initial 8 months ago.
45 00:06:06.630 ⇒ 00:06:13.490 ShannonMartinez: and we’ve been servicing it on another technician, then it wouldn’t go to the person who’s on the initial would go to the last tech.
46 00:06:13.850 ⇒ 00:06:16.770 JanieceGarcia: That’s if it’s maintenance. Yes.
47 00:06:16.900 ⇒ 00:06:23.910 JanieceGarcia: if it’s rodent or termite, if the initial was done within the last 12 months than it is.
48 00:06:24.790 ⇒ 00:06:27.260 JanieceGarcia: Back to whoever did the initial service.
49 00:06:27.260 ⇒ 00:06:35.049 Amber Lin: So it’s not specified here. So what would I say that you guys wanna add to that? So for reservice, let’s let’s just test this out. So for.
50 00:06:35.050 ⇒ 00:06:38.509 ShannonMartinez: Hold on! Hold on, Denise. I don’t. I don’t necessarily agree with that.
51 00:06:39.050 ⇒ 00:06:41.520 JanieceGarcia: That’s that’s what was set up with.
52 00:06:41.520 ⇒ 00:06:43.480 ShannonMartinez: Give me an give me an example.
53 00:06:43.760 ⇒ 00:06:48.940 JanieceGarcia: If we had a rodent initial that was done by Holden.
54 00:06:49.190 ⇒ 00:06:49.890 ShannonMartinez: Okay.
55 00:06:50.050 ⇒ 00:06:50.570 JanieceGarcia: Black.
56 00:06:52.610 ⇒ 00:06:53.540 JanieceGarcia: September.
57 00:06:53.850 ⇒ 00:07:04.599 JanieceGarcia: September 2024. Yes, we’ve been doing maintenance, but maintenance techs aren’t always rodent techs. We have to look at who did the initial rodent services. Who that.
58 00:07:04.600 ⇒ 00:07:21.130 ShannonMartinez: See how it starts to get like really convoluted. So if if the resurface was attached, it was in regard to the initial. Yeah, we would go back to the initial tech. But if we did a reservice because they’re having activity, then it wouldn’t go back to the initial ticket. Go back to the person who last did it.
59 00:07:21.380 ⇒ 00:07:23.479 ShannonMartinez: because then it would end up as a payroll note.
60 00:07:25.300 ⇒ 00:07:34.300 JanieceGarcia: Not if it’s a rodent, not if it’s rodent activity. If it’s rodent activity, it’s whoever did the the initial. If the initial was done within the last year.
61 00:07:34.620 ⇒ 00:07:43.509 ShannonMartinez: If it wasn’t every other month with a rodent attribute. But if it was a rodent, so there’s a there’s a lot of nuances there that we have to break down. So it’s.
62 00:07:44.660 ⇒ 00:07:47.040 JanieceGarcia: That’s even in.
63 00:08:00.203 ⇒ 00:08:04.870 JanieceGarcia: Hold on! I’m pulling it up from the notes.
64 00:08:09.010 ⇒ 00:08:18.189 ShannonMartinez: While you’re while you’re looking for that Janice, I think one of the things that came up is that I sent an email to Yvette about presenting
65 00:08:18.881 ⇒ 00:08:22.490 ShannonMartinez: to our Csr team, how to access the
66 00:08:22.650 ⇒ 00:08:25.679 ShannonMartinez: Google Doc, do you know, have you all talked about that Janice.
67 00:08:25.680 ⇒ 00:08:26.480 JanieceGarcia: Not yet.
68 00:08:26.480 ⇒ 00:08:27.120 ShannonMartinez: We’re back.
69 00:08:28.450 ⇒ 00:08:30.186 JanieceGarcia: Nope, it’s on the
70 00:08:30.960 ⇒ 00:08:32.589 JanieceGarcia: It’s on our list. But yes.
71 00:08:33.990 ⇒ 00:08:36.919 ShannonMartinez: Because we’ll using anything but Andy.
72 00:08:37.499 ⇒ 00:08:43.189 ShannonMartinez: Well, and if when, when, if they’re even that, if even that.
73 00:08:43.764 ⇒ 00:08:56.840 Amber Lin: Okay, so let’s we can. Let’s aim to create a instruction for this. I mean, it’s pretty straightforward as long as we give all of them the right access which is gonna be viewing.
74 00:08:56.950 ⇒ 00:08:59.129 Amber Lin: viewing access.
75 00:08:59.390 ⇒ 00:09:15.749 Amber Lin: And then we can say, or maybe we can give them comment or access so they can comment what needs to be updated, based on what they find or what they find confusing. But I think we can start with viewer access, and then just just tell them you can do control F, and then click.
76 00:09:16.040 ⇒ 00:09:17.910 Amber Lin: just click through these things.
77 00:09:18.170 ⇒ 00:09:19.520 Amber Lin: And I think that will be pretty.
78 00:09:19.791 ⇒ 00:09:24.950 ShannonMartinez: Access. And, Janice, I’ll let you chime in here, but I think it should be limited to a specific
79 00:09:25.680 ⇒ 00:09:26.560 ShannonMartinez: team.
80 00:09:27.690 ⇒ 00:09:28.500 Amber Lin: Agreed.
81 00:09:28.500 ⇒ 00:09:32.379 ShannonMartinez: Csr. Wants to make a comment about the central dock. It should go through leadership.
82 00:09:32.630 ⇒ 00:09:38.169 JanieceGarcia: Yeah, it needs to go through leadership if they want to make a comment about that, it definitely needs to go through leadership.
83 00:09:38.520 ⇒ 00:09:39.290 JanieceGarcia: and I saw.
84 00:09:39.290 ⇒ 00:09:40.400 Amber Lin: Viewer, then.
85 00:09:40.750 ⇒ 00:09:45.550 JanieceGarcia: Yeah, it would be viewer. They. They would get viewer access for the central dock.
86 00:09:46.530 ⇒ 00:09:46.895 Amber Lin: Okay.
87 00:09:48.430 ⇒ 00:09:49.620 Amber Lin: Sounds good.
88 00:09:50.579 ⇒ 00:10:08.229 JanieceGarcia: And then I do have so here, and this is already what’s in the Central Dock rodent management or annual customer reservice. If the customer calls in because they’re having activity in the home. Then you would find out who did the last paying rodent service. If there is a dead animal
89 00:10:08.570 ⇒ 00:10:16.699 JanieceGarcia: or smell in the home. Then it would count as a 1 h duration reservice with a 45 min duration, follow up check trapper, cage.
90 00:10:16.950 ⇒ 00:10:23.279 JanieceGarcia: If the initial was done within the last year, the reservice would belong to the rodent tech that did the initial service.
91 00:10:24.110 ⇒ 00:10:25.940 ShannonMartinez: Because he sealed the home. Yes.
92 00:10:27.000 ⇒ 00:10:27.700 JanieceGarcia: Yeah.
93 00:10:28.240 ⇒ 00:10:29.190 Amber Lin: I see.
94 00:10:29.530 ⇒ 00:10:31.980 Amber Lin: So let me let me go back.
95 00:10:31.980 ⇒ 00:10:33.930 JanieceGarcia: And that goes for termite as well.
96 00:10:33.980 ⇒ 00:10:41.680 Amber Lin: I see. But that doesn’t. That wouldn’t affect the attributes they’re choosing right? They’ll still choose it as a reservice, I see.
97 00:10:41.860 ⇒ 00:10:43.959 Amber Lin: Yeah, I think like.
98 00:10:44.210 ⇒ 00:11:01.710 Amber Lin: we probably need to define each of the steps clear, because for resurface, like what attribute chooses, this is correct. I don’t think we specified who the specialist is depending on the situation, and I think that’s the opportunity for us to specify.
99 00:11:02.270 ⇒ 00:11:03.300 JanieceGarcia: Absolutely.
100 00:11:04.290 ⇒ 00:11:04.840 Amber Lin: Yeah.
101 00:11:08.042 ⇒ 00:11:13.360 Amber Lin: working for this talk. And we’re finding so many things we can improve. It’s very exciting.
102 00:11:13.360 ⇒ 00:11:14.549 JanieceGarcia: It’s good, and then I.
103 00:11:14.550 ⇒ 00:11:31.530 ShannonMartinez: It is, it is. It seems like we’re kind of like nitpicky. But to for us to be able to utilize it in the way that it’s intended to tell the Csr. Giving them the steps to follow on the process is what we’re going. What the goal is is that
104 00:11:31.530 ⇒ 00:11:32.050 ShannonMartinez: we use
105 00:11:32.050 ⇒ 00:11:37.939 ShannonMartinez: this as a tool to eliminate having to go back to the drive and find it in a different place.
106 00:11:40.500 ⇒ 00:11:41.550 Amber Lin: Totally.
107 00:11:41.790 ⇒ 00:11:49.019 Amber Lin: Anyways, I just wanted to show you guys, this is how it works and then you can have a healthy debate with it? Of what to put where.
108 00:11:51.040 ⇒ 00:12:05.450 JanieceGarcia: No, that’s good. And then I also had another question on one, and I need to make sure that it isn’t Andy the correct way, because I know we had this updated amber, and I think you had helped me work it out. With.
109 00:12:07.620 ⇒ 00:12:09.770 JanieceGarcia: Oh, let’s see.
110 00:12:11.320 ⇒ 00:12:12.610 ShannonMartinez: Was it? The fills.
111 00:12:12.860 ⇒ 00:12:15.849 JanieceGarcia: No, - not that one. It’s the times
112 00:12:30.710 ⇒ 00:12:36.030 JanieceGarcia: the one between Melissa or myself.
113 00:12:37.330 ⇒ 00:12:39.270 JanieceGarcia: You, Michelle.
114 00:12:41.250 ⇒ 00:12:42.420 ShannonMartinez: Oh, it’s an hour.
115 00:12:42.420 ⇒ 00:12:42.810 JanieceGarcia: Yep.
116 00:12:43.200 ⇒ 00:12:43.820 ShannonMartinez: Yeah.
117 00:12:47.560 ⇒ 00:12:49.310 JanieceGarcia: Because that was updated already.
118 00:12:50.090 ⇒ 00:12:50.690 Amber Lin: Hmm!
119 00:12:51.430 ⇒ 00:12:53.550 Amber Lin: You mean one of the feedbacks.
120 00:12:55.750 ⇒ 00:13:02.649 JanieceGarcia: I don’t know if it was so back, and I don’t see when this was. But we had.
121 00:13:02.650 ⇒ 00:13:04.080 ShannonMartinez: Reservations, right.
122 00:13:04.290 ⇒ 00:13:22.070 JanieceGarcia: I think it’s under durations. But we had this as an update, and it was, if assigning a 2 h timeframe schedule in the 1st hour of the arrival window initial holds reservices and retreats, follow ups quality control visits, and anytime a customer is needing to be home for our
123 00:13:22.310 ⇒ 00:13:24.679 JanieceGarcia: to meet our specialist or inspector.
124 00:13:27.270 ⇒ 00:13:28.070 Amber Lin: Hmm.
125 00:13:33.090 ⇒ 00:13:35.470 Amber Lin: don’t know if it’s here.
126 00:13:35.890 ⇒ 00:13:43.480 Amber Lin: This is how to create an initial hold. I put the specific initial hold information based on like what service it is.
127 00:13:43.720 ⇒ 00:13:47.350 Amber Lin: So they would also have initial hold information.
128 00:13:47.580 ⇒ 00:13:54.209 Amber Lin: But I’m not really sure which. Where, which or where you’re talking about.
129 00:13:57.680 ⇒ 00:13:58.470 ShannonMartinez: It looks like it would.
130 00:13:58.470 ⇒ 00:14:00.909 ShannonMartinez: Oh, there it is, scheduling guidelines! Oh, there it is!
131 00:14:01.720 ⇒ 00:14:03.770 JanieceGarcia: I have. Well, I don’t know if that’s it, but.
132 00:14:04.255 ⇒ 00:14:05.710 ShannonMartinez: That’s not it.
133 00:14:05.710 ⇒ 00:14:07.520 JanieceGarcia: I’m looking at.
134 00:14:08.910 ⇒ 00:14:10.520 JanieceGarcia: Is this archived or current.
135 00:14:11.330 ⇒ 00:14:13.120 Amber Lin: Should be in current.
136 00:14:15.665 ⇒ 00:14:18.290 Amber Lin: Don’t think so.
137 00:14:20.030 ⇒ 00:14:21.649 JanieceGarcia: It’s under.
138 00:14:27.460 ⇒ 00:14:32.930 JanieceGarcia: It’s this one time slots and time frames.
139 00:14:33.920 ⇒ 00:14:34.570 Amber Lin: Hmm.
140 00:14:36.400 ⇒ 00:14:41.420 JanieceGarcia: Yeah. So I don’t know how this was. This got taken out.
141 00:14:42.170 ⇒ 00:14:45.410 JanieceGarcia: Time slots and time frames. Let me look at.
142 00:14:46.600 ⇒ 00:14:47.640 JanieceGarcia: That’s funny.
143 00:14:54.130 ⇒ 00:14:54.710 JanieceGarcia: So.
144 00:14:54.710 ⇒ 00:14:55.180 Amber Lin: Here.
145 00:14:55.180 ⇒ 00:14:57.670 JanieceGarcia: Nope! It’s there! It’s well.
146 00:14:58.990 ⇒ 00:15:02.260 JanieceGarcia: I don’t know if I’m looking at the archived, or if I’m looking at the current.
147 00:15:03.170 ⇒ 00:15:05.940 Amber Lin: Should be under duration of service orders.
148 00:15:06.510 ⇒ 00:15:08.140 Amber Lin: That’s what you’re looking at.
149 00:15:09.310 ⇒ 00:15:13.750 JanieceGarcia: Time window examples. There you go. Go up a little bit right there.
150 00:15:13.750 ⇒ 00:15:14.100 Amber Lin: Oh!
151 00:15:14.390 ⇒ 00:15:15.810 JanieceGarcia: So it’s in there.
152 00:15:16.210 ⇒ 00:15:16.960 Amber Lin: Okay.
153 00:15:19.340 ⇒ 00:15:22.990 JanieceGarcia: Why is it not coming out in Andy properly? Then.
154 00:15:22.990 ⇒ 00:15:23.570 Amber Lin: Hmm!
155 00:15:24.780 ⇒ 00:15:48.010 Amber Lin: I don’t think Andy will understand what this refers to like. For example, me pretty similar to Andy’s knowledge of when do I need to care about a timeframe or time window like, is it when I’m scheduling something, or is it when I’m scheduling which one? So I don’t think we gave it enough contacts of
156 00:15:48.280 ⇒ 00:15:51.119 Amber Lin: what this even talks about.
157 00:15:51.120 ⇒ 00:16:05.930 JanieceGarcia: So where it says that if assigning a 2 h timeframe schedule in the 1st hour of the arrival window, and for that initial holds reservices, retreats, follow ups, quality control visits, or anytime. A customer is needing to be home to meet our specialist.
158 00:16:08.709 ⇒ 00:16:11.909 Amber Lin: also for these things.
159 00:16:16.350 ⇒ 00:16:23.100 Amber Lin: Why would we assign a 2 h timeframe.
160 00:16:23.740 ⇒ 00:16:25.330 ShannonMartinez: If the customer has to be home.
161 00:16:26.340 ⇒ 00:16:31.400 Amber Lin: Oh, or if they’re needing interior service.
162 00:16:32.340 ⇒ 00:16:43.980 Amber Lin: Okay, I think I I see. So I think this needs to be reordered so that Andy understands cause. I think it reads in this order, and it reads down like it doesn’t understand.
163 00:16:44.080 ⇒ 00:16:45.869 Amber Lin: and then it just skips it.
164 00:16:46.170 ⇒ 00:16:58.419 Amber Lin: If maybe if we put here, so if they need to be home, then we should schedule time slot or timeframe. And then this is how you schedule the timeframe, and I think that would be a bit more clear.
165 00:16:59.030 ⇒ 00:17:06.795 JanieceGarcia: Okay, so can we have that updated like yesterday.
166 00:17:09.335 ⇒ 00:17:10.280 Amber Lin: Cause it did.
167 00:17:10.280 ⇒ 00:17:18.280 JanieceGarcia: It did come up. And they’re asking Andy, and it’s only giving them the the 8 to 1145, even though we have made it clear
168 00:17:18.380 ⇒ 00:17:20.470 JanieceGarcia: 2 h time windows are available.
169 00:17:37.160 ⇒ 00:17:39.119 Amber Lin: I guess we can say that.
170 00:17:44.610 ⇒ 00:17:45.520 Amber Lin: Okay.
171 00:17:46.162 ⇒ 00:17:57.940 Amber Lin: I think that’s sort of what I wanted us to look at today, I cleaned this up a little bit, and I want us to
172 00:17:58.180 ⇒ 00:18:00.819 Amber Lin: look at this, and
173 00:18:01.160 ⇒ 00:18:27.750 Amber Lin: I know it’s a lot. It’s a it’s a long spreadsheet, so we’ll go go past anything that we need. We can say, if anything, doesn’t need to update, or if they need to update who should update it. And then we can just work on them one by one. Add them to the Central Doc and make sure that we have everything. And this is all the updates up until today.
174 00:18:28.590 ⇒ 00:18:30.920 Amber Lin: So I think we have.
175 00:18:31.710 ⇒ 00:18:35.039 Amber Lin: We have let me see how many we have to do.
176 00:18:36.220 ⇒ 00:18:50.299 ShannonMartinez: I think, Janice, we need to start getting back to where our because this is super helpful. But in like cause, we’re making progress and organizing the central doc, but as far as combing through
177 00:18:51.176 ⇒ 00:18:52.570 ShannonMartinez: for processes.
178 00:18:52.910 ⇒ 00:18:55.809 ShannonMartinez: Just so that way we kind of break everything down
179 00:18:59.100 ⇒ 00:19:01.260 ShannonMartinez: before we release the Central Doc.
180 00:19:02.750 ⇒ 00:19:03.659 JanieceGarcia: Say that again.
181 00:19:05.232 ⇒ 00:19:06.860 ShannonMartinez: On the processes.
182 00:19:08.560 ⇒ 00:19:10.969 ShannonMartinez: That I think that we should
183 00:19:12.370 ⇒ 00:19:15.240 ShannonMartinez: go through and start inserting processes
184 00:19:15.810 ⇒ 00:19:17.720 ShannonMartinez: before we release this Central Doc.
185 00:19:18.380 ⇒ 00:19:23.580 ShannonMartinez: because I don’t want them to pick it apart like it doesn’t have this. It doesn’t have. That doesn’t have this.
186 00:19:29.750 ⇒ 00:19:30.350 Amber Lin: So we hope.
187 00:19:30.350 ⇒ 00:19:39.499 Amber Lin: helpful that they still have access. And then we simultaneously just keep adding any processes, because I think adding processes gonna is going to take a long, long time.
188 00:19:39.850 ⇒ 00:19:42.130 JanieceGarcia: It’s gonna be longer. And it’s gonna take
189 00:19:42.520 ⇒ 00:19:51.540 JanieceGarcia: a moment before we can actually release that. And we need to get this to them. So they start using the central dog, because even though
190 00:19:51.940 ⇒ 00:19:59.029 JanieceGarcia: they’re still using the Csr test drive. And that’s not even up to date anymore. Because of all the updates that have happened through Andy.
191 00:20:02.630 ⇒ 00:20:04.950 Amber Lin: But we’ll definitely work on the procedures.
192 00:20:05.200 ⇒ 00:20:06.800 JanieceGarcia: Yes, for sure.
193 00:20:08.470 ⇒ 00:20:15.859 JanieceGarcia: But if we don’t get them access to the central dock and get them going on this, then are we ever.
194 00:20:17.830 ⇒ 00:20:20.300 ShannonMartinez: Yes, I mean, that’s the goal. Right?
195 00:20:21.000 ⇒ 00:20:22.180 ShannonMartinez: So
196 00:20:24.280 ⇒ 00:20:30.879 ShannonMartinez: I planned on. I mean, my email to Yvette was like I, if I could present something to them
197 00:20:31.110 ⇒ 00:20:37.969 ShannonMartinez: by Friday, when we have our huddles and tell everybody, hey, guys, this Central Doc, this is how you use it
198 00:20:38.250 ⇒ 00:20:41.280 ShannonMartinez: and then limit the commenting.
199 00:20:42.010 ⇒ 00:20:48.099 ShannonMartinez: I mean the app, if ever, is not even a a thing. Cause like this is what we’re doing right. But.
200 00:20:48.100 ⇒ 00:20:48.610 JanieceGarcia: Right.
201 00:20:48.610 ⇒ 00:20:49.270 ShannonMartinez: Try.
202 00:20:52.370 ⇒ 00:20:58.789 JanieceGarcia: But we need, and we need them to go in. And I can tell you like even looking at. Where’s my.
203 00:20:59.860 ⇒ 00:21:02.220 ShannonMartinez: I showed Kenny today the central Doc.
204 00:21:03.710 ⇒ 00:21:04.969 ShannonMartinez: She hadn’t seen it yet.
205 00:21:07.050 ⇒ 00:21:12.109 ShannonMartinez: and so like Grace was familiar with it. But you know she’s on a different team now.
206 00:21:13.630 ⇒ 00:21:16.470 ShannonMartinez: and so it’s like awareness.
207 00:21:17.590 ⇒ 00:21:20.119 ShannonMartinez: And then I can have them
208 00:21:21.550 ⇒ 00:21:30.560 ShannonMartinez: send you and I an email in the interim on something that needs the process. Just so we can keep a running list of what they identify
209 00:21:33.280 ⇒ 00:21:35.390 ShannonMartinez: or have them funnel.
210 00:21:40.520 ⇒ 00:21:43.599 ShannonMartinez: just so like things can happen in real time. You know.
211 00:21:44.920 ⇒ 00:21:47.770 Amber Lin: Yeah, totally and
212 00:21:48.090 ⇒ 00:21:59.180 Amber Lin: well, every I think every week we’ll also we’ll as a crew, go in and create. We’ll note anything that needs a process, and then we’ll have a running list of tasks that we need to do
213 00:21:59.450 ⇒ 00:22:07.860 Amber Lin: and honestly same with here, and whenever we see through these updates will. Something will remind us, oh, this is something that we that we do need to do.
214 00:22:08.980 ⇒ 00:22:18.549 JanieceGarcia: I wonder, can we? Are we able to go through the I mean, I know we’ve done a lot of these, but of course stuff has come in and been added since then.
215 00:22:18.840 ⇒ 00:22:25.379 JanieceGarcia: But I’m like even reading, where is this one now? I’m not gonna be able to find it.
216 00:22:29.240 ⇒ 00:22:32.849 JanieceGarcia: But like a second story, wasp, nest.
217 00:22:33.340 ⇒ 00:22:45.290 JanieceGarcia: There is an 85 charge if we’re sending out an inspector, and that’s not correct.
218 00:22:47.050 ⇒ 00:22:47.700 Amber Lin: Hmm.
219 00:22:47.700 ⇒ 00:22:58.250 ShannonMartinez: I I want to tell you, too, that those that have you been using Andy to find inspectors or estimates. I think Andy is confusing the skills and zips in the inspector sheet.
220 00:23:00.210 ⇒ 00:23:03.600 ShannonMartinez: And maybe that’s because we have to teach our people what to ask.
221 00:23:04.180 ⇒ 00:23:06.900 JanieceGarcia: But the inspector. She isn’t in there yet, though.
222 00:23:06.900 ⇒ 00:23:10.210 Amber Lin: Isn’t in there yet, so we only have this one in there for now.
223 00:23:10.210 ⇒ 00:23:14.281 ShannonMartinez: So. Yeah, and I haven’t combed through the
224 00:23:14.950 ⇒ 00:23:19.435 ShannonMartinez: But I’ve heard people say, I think it was.
225 00:23:20.760 ⇒ 00:23:28.079 ShannonMartinez: was it joy that said I was looking for an inspector, and it gave me the specialist for that Zip code.
226 00:23:28.300 ⇒ 00:23:30.420 JanieceGarcia: Yeah, cause the inspectors are not in there.
227 00:23:31.710 ⇒ 00:23:34.690 JanieceGarcia: and the inspectors have not ever been in there.
228 00:23:35.580 ⇒ 00:23:38.479 JanieceGarcia: And we’ve made that. We’ve made that clear.
229 00:23:39.270 ⇒ 00:23:40.960 ShannonMartinez: Well, I haven’t made it clear to them.
230 00:23:41.180 ⇒ 00:23:44.290 ShannonMartinez: cause they’re trying to find the information. Yes.
231 00:23:44.290 ⇒ 00:23:59.369 JanieceGarcia: Those, and that’s that’s even one of the last meetings when we all met we were talking about that, and I even said, because Yvette does not have that completely done yet. We’re not putting that in there until she gives us the okay.
232 00:23:59.740 ⇒ 00:24:04.520 ShannonMartinez: Right, but I thought you were referring to the new one that she’s working on versus the existing one, which.
233 00:24:04.780 ⇒ 00:24:08.529 JanieceGarcia: Any of them inspectors aren’t going in there at all.
234 00:24:08.820 ⇒ 00:24:19.259 Amber Lin: We. We only have this one for now we’re working on adding the other ones. I think we can just add a clarification when they asked about inspectors. Just say that it’s not in there.
235 00:24:21.740 ⇒ 00:24:22.340 ShannonMartinez: Yeah, the inspect
236 00:24:22.340 ⇒ 00:24:31.050 ShannonMartinez: out of these, the service areas, pest Division, pest, Directory and zip codes. We can coverage the only one that’s in Andy right now is skills and zips.
237 00:24:32.100 ⇒ 00:24:32.630 JanieceGarcia: Yep.
238 00:24:32.630 ⇒ 00:24:33.190 ShannonMartinez: Okay.
239 00:24:34.400 ⇒ 00:24:34.920 Amber Lin: No?
240 00:24:37.635 ⇒ 00:24:45.819 Amber Lin: Okay, let’s see, we have around 35 min left. I want us to just look at these.
241 00:24:46.020 ⇒ 00:24:58.809 Amber Lin: each of these feedback that they gave. And then we can say who’s going to own that. And then next time we mean, we can check in about how we have we made these updates yet.
242 00:25:01.400 ⇒ 00:25:04.160 Amber Lin: So let’s start from
243 00:25:04.960 ⇒ 00:25:09.779 Amber Lin: yeah. I mean, we can start from the ones that came in. That was new.
244 00:25:11.960 ⇒ 00:25:13.379 JanieceGarcia: I would start with the new ones.
245 00:25:13.380 ⇒ 00:25:20.790 Amber Lin: Okay, this is about, okay.
246 00:25:23.710 ⇒ 00:25:24.460 JanieceGarcia: Too far.
247 00:25:25.605 ⇒ 00:25:28.320 Amber Lin: Growth roster treatment.
248 00:25:30.520 ⇒ 00:25:36.670 Amber Lin: Oh, that’s that’s not okay. The new ones are sort by
249 00:25:42.750 ⇒ 00:25:49.800 Amber Lin: 6. Okay, Tara, okay.
250 00:25:49.800 ⇒ 00:25:51.310 ShannonMartinez: Trinity. Okay.
251 00:25:51.310 ⇒ 00:25:55.670 Amber Lin: Okay. I don’t think we have that. I don’t remember. I don’t remember seeing this.
252 00:25:56.160 ⇒ 00:25:57.310 JanieceGarcia: -
253 00:25:58.110 ⇒ 00:26:00.290 JanieceGarcia: No, we don’t have that one in there.
254 00:26:00.290 ⇒ 00:26:02.187 Amber Lin: Okay, service information?
255 00:26:03.830 ⇒ 00:26:07.259 Amber Lin: Can we do? We treat it.
256 00:26:10.490 ⇒ 00:26:13.450 JanieceGarcia: Tarantula, hawk, Hawk, Wasp.
257 00:26:18.660 ⇒ 00:26:22.220 JanieceGarcia: Is that for wasp? Or is that the tarantula hawks that kill the wasp.
258 00:26:22.410 ⇒ 00:26:23.939 Amber Lin: I have no clue.
259 00:26:32.470 ⇒ 00:26:38.109 ShannonMartinez: We just had. Oh, I think that she’s deriving that from the Ce. Like.
260 00:26:38.330 ⇒ 00:26:44.590 ShannonMartinez: is it technically? Is it a wasp, or is it a like mosquito like family. You know what I mean.
261 00:26:45.680 ⇒ 00:26:47.919 ShannonMartinez: That’s where that’s coming from, I’m sure.
262 00:26:48.210 ⇒ 00:26:53.429 ShannonMartinez: So that’s something that would need to go under covered or not covered pest.
263 00:27:05.340 ⇒ 00:27:14.820 Amber Lin: should I ask, who can I assign this to? Or like? Who who should we ask to make sure.
264 00:27:14.820 ⇒ 00:27:15.270 JanieceGarcia: To me.
265 00:27:15.270 ⇒ 00:27:22.070 Amber Lin: Okay, so site owner, the caterpillars.
266 00:27:23.930 ⇒ 00:27:27.600 JanieceGarcia: That’s funny. I guess y’all did just have a CEO on all of those.
267 00:27:28.660 ⇒ 00:27:33.229 ShannonMartinez: So that’s also another one that Janice can do. It’s under covered and not covered press.
268 00:27:43.610 ⇒ 00:27:45.170 Amber Lin: Mosquito.
269 00:27:45.430 ⇒ 00:27:47.940 Amber Lin: Okay, that’s a procedure.
270 00:27:51.460 ⇒ 00:27:53.800 Amber Lin: Aha! Process! Great.
271 00:27:54.250 ⇒ 00:27:57.709 Amber Lin: Can I add, Shannon, would I add you here?
272 00:27:58.370 ⇒ 00:27:59.630 ShannonMartinez: Well did he’s gonna continue.
273 00:27:59.630 ⇒ 00:28:00.180 JanieceGarcia: It would be.
274 00:28:00.180 ⇒ 00:28:02.119 JanieceGarcia: It’d be fine.
275 00:28:02.630 ⇒ 00:28:03.500 Amber Lin: Okay.
276 00:28:05.030 ⇒ 00:28:09.240 Amber Lin: I’m gonna just ask Shanna’s name here as well.
277 00:28:09.710 ⇒ 00:28:12.632 Amber Lin: I can add both of you.
278 00:28:14.280 ⇒ 00:28:19.910 Amber Lin: So where was I?
279 00:28:21.350 ⇒ 00:28:26.040 Amber Lin: Oh, okay,
280 00:28:29.250 ⇒ 00:28:31.020 JanieceGarcia: Inspectors are not in there.
281 00:28:38.360 ⇒ 00:28:44.180 Amber Lin: So that’s that would be brain forge.
282 00:28:44.970 ⇒ 00:28:49.010 Amber Lin: Next one rabbits more of coverage.
283 00:28:52.150 ⇒ 00:28:53.250 Amber Lin: Okay?
284 00:28:54.730 ⇒ 00:28:57.570 Amber Lin: So that would. Also, I’m just gonna put.
285 00:28:57.570 ⇒ 00:28:58.590 JanieceGarcia: Me myself.
286 00:28:58.830 ⇒ 00:29:03.130 Amber Lin: There can free bid for a bedbug.
287 00:29:03.430 ⇒ 00:29:04.020 JanieceGarcia: No.
288 00:29:06.120 ⇒ 00:29:08.750 Amber Lin: I see needs
289 00:29:14.583 ⇒ 00:29:17.569 Amber Lin: Janice, would that be you? That’s a lot.
290 00:29:17.570 ⇒ 00:29:22.819 JanieceGarcia: It’s all. It’s all mine, that’s what that’s what I do.
291 00:29:23.010 ⇒ 00:29:24.719 Amber Lin: I see. Okay?
292 00:29:26.950 ⇒ 00:29:33.440 Amber Lin: Yeah, for all of these. I think I was looking at the central Doc of where
293 00:29:34.070 ⇒ 00:29:38.990 Amber Lin: they can be. And like, maybe we.
294 00:29:38.990 ⇒ 00:29:39.510 ShannonMartinez: Sure.
295 00:29:39.670 ⇒ 00:29:40.890 Amber Lin: Put it under.
296 00:29:41.090 ⇒ 00:29:48.659 ShannonMartinez: The inspector sheet. So that that explains why I’m getting the feedback that I’m getting.
297 00:29:49.650 ⇒ 00:29:50.290 Amber Lin: Hmm.
298 00:29:53.890 ⇒ 00:29:59.519 ShannonMartinez: So why would we not put the current inspector sheet until it’s ready to be updated.
299 00:30:01.160 ⇒ 00:30:04.100 JanieceGarcia: Cause until until we vet is
300 00:30:04.330 ⇒ 00:30:06.100 JanieceGarcia: says that. Yes, we can put that in there.
301 00:30:06.550 ⇒ 00:30:10.810 JanieceGarcia: Not just pest. It’s gonna be all of them.
302 00:30:11.220 ⇒ 00:30:12.070 ShannonMartinez: No, we have not.
303 00:30:12.070 ⇒ 00:30:26.980 JanieceGarcia: That’s also why we have to wait to for the one that Julie and Tersona own. We’re not putting that in there yet, either. We wanted to start with that way, but we’re starting with processes. We went a different route.
304 00:30:27.740 ⇒ 00:30:35.030 ShannonMartinez: Hang on just one second. I’ll move it to 3 30. Okay, sorry I didn’t catch all of that, Janice, because I had a
305 00:30:35.270 ⇒ 00:30:37.520 ShannonMartinez: my admin meetings at 3 o’clock.
306 00:30:38.450 ⇒ 00:30:41.090 JanieceGarcia: No worries. So with
307 00:30:41.610 ⇒ 00:30:56.470 JanieceGarcia: with the inspectors as well as the sheet that Julie and Trisona own. We’re not adding that stuff until we’re completely done and ready to add that that’s we were going to start with that in the beginning. And then we went processes way.
308 00:30:56.640 ⇒ 00:30:58.100 JanieceGarcia: How can we? Because.
309 00:30:58.100 ⇒ 00:31:03.600 ShannonMartinez: So we’re not. So we’re not pulling the drive information until we get all of that information released.
310 00:31:03.600 ⇒ 00:31:08.489 JanieceGarcia: We’re not pulling those 2 sheets. Everything else is gonna be an Andy.
311 00:31:08.740 ⇒ 00:31:09.410 ShannonMartinez: Okay.
312 00:31:12.650 ⇒ 00:31:16.019 ShannonMartinez: so it’ll be, go to Andy for service, but not for sales.
313 00:31:18.500 ⇒ 00:31:24.740 ShannonMartinez: Okay, that’s that’s also skill. The inspector sheet and.
314 00:31:24.740 ⇒ 00:31:26.439 JanieceGarcia: Those are the same questions.
315 00:31:26.440 ⇒ 00:31:29.230 ShannonMartinez: Yeah, it’s like, basically the same thing. See? They don’t. They don’t.
316 00:31:29.230 ⇒ 00:31:30.480 Amber Lin: No, there’s.
317 00:31:30.480 ⇒ 00:31:31.219 ShannonMartinez: For it.
318 00:31:32.020 ⇒ 00:31:40.749 Amber Lin: I guess bid and service is is different, cause I think temporary does do bed bug, but it does not bid for
319 00:31:42.000 ⇒ 00:31:42.890 Amber Lin: anything.
320 00:31:42.890 ⇒ 00:31:43.660 JanieceGarcia: They do not.
321 00:31:43.660 ⇒ 00:31:44.430 ShannonMartinez: It’s the bed. Bug.
322 00:31:44.430 ⇒ 00:31:45.230 JanieceGarcia: Department, Nope.
323 00:31:45.230 ⇒ 00:31:46.780 Amber Lin: Oh, I see.
324 00:31:46.920 ⇒ 00:31:47.470 Amber Lin: Okay.
325 00:31:47.470 ⇒ 00:31:50.039 ShannonMartinez: Bid is estimate. It’s it is the same thing.
326 00:31:50.530 ⇒ 00:31:58.940 JanieceGarcia: Yeah. Bid is the estimate, but it’s gonna be the bedbug people.
327 00:31:59.370 ⇒ 00:32:00.390 Amber Lin: I see.
328 00:32:03.170 ⇒ 00:32:05.621 JanieceGarcia: That’s why I’m like. I can’t even believe that they would ask that.
329 00:32:10.130 ⇒ 00:32:11.090 JanieceGarcia: But we do
330 00:32:14.950 ⇒ 00:32:15.590 JanieceGarcia: so.
331 00:32:15.590 ⇒ 00:32:16.570 Amber Lin: Goodness.
332 00:32:17.200 ⇒ 00:32:22.050 ShannonMartinez: It’s not even completely. It should be residential inspectors, not just Kim free.
333 00:32:24.980 ⇒ 00:32:36.510 ShannonMartinez: The way that it was, put it just because it was a chem free customer that just goes again to show process right? If a chem. Free customer calls for a bed bug estimate.
334 00:32:37.340 ⇒ 00:32:39.260 ShannonMartinez: We would need to.
335 00:32:39.820 ⇒ 00:32:41.420 JanieceGarcia: Create an ABC. Account.
336 00:32:41.420 ⇒ 00:32:45.209 ShannonMartinez: The account for it to be scheduled on a commercial inspector.
337 00:32:47.460 ⇒ 00:32:48.640 JanieceGarcia: Bedbug, inspector.
338 00:32:50.440 ⇒ 00:32:53.190 Amber Lin: I see so.
339 00:32:53.190 ⇒ 00:32:53.910 ShannonMartinez: Or a.
340 00:32:53.910 ⇒ 00:32:54.890 Amber Lin: That one.
341 00:32:54.890 ⇒ 00:32:56.910 ShannonMartinez: The bed. Inspectors are out.
342 00:32:58.300 ⇒ 00:32:59.170 Amber Lin: Yeah.
343 00:32:59.170 ⇒ 00:33:10.620 ShannonMartinez: That’s the thing, too, is that we have a lot of gray area on the standard like there should be like a 72 h. Golden rule that we put in there. Like, if it’s bed bug, we need to get out there within the next 24 to 48 h, you know.
344 00:33:10.620 ⇒ 00:33:11.240 Amber Lin: Huh!
345 00:33:18.750 ⇒ 00:33:22.099 ShannonMartinez: And a lot of that stuff is just like, not documented, you know.
346 00:33:23.870 ⇒ 00:33:27.249 Amber Lin: Great more area surfaces surfaced.
347 00:33:27.620 ⇒ 00:33:31.989 Amber Lin: Let me see. So this we say, assigned owner
348 00:33:32.510 ⇒ 00:33:36.450 Amber Lin: cancellation request for a initial service.
349 00:33:40.620 ⇒ 00:33:46.340 Amber Lin: I don’t think that? Answer the questions right?
350 00:33:46.340 ⇒ 00:33:52.049 JanieceGarcia: And that’s where we need to make sure that they’re actually putting context and asking questions.
351 00:33:52.050 ⇒ 00:33:56.510 Amber Lin: I think they. I think that’s a good enough question. I think this is something
352 00:33:56.700 ⇒ 00:34:12.619 Amber Lin: that like, if if we have it in the central Doc. Then that’s something my team needs to take care of, because if it’s in there, anything that’s in there but not showing up, I’m gonna assign it to my team. Because that’s not your problem. That’s that’s something we need to check to make sure.
353 00:34:12.840 ⇒ 00:34:19.180 Amber Lin: Let me just check if they have cancellation call center.
354 00:34:20.350 ⇒ 00:34:21.960 JanieceGarcia: Did have cancellations in there.
355 00:34:21.969 ⇒ 00:34:24.329 Amber Lin: Yeah. Cancellations.
356 00:34:26.049 ⇒ 00:34:31.389 Amber Lin: Was she asking cancellations of initial.
357 00:34:31.389 ⇒ 00:34:31.949 JanieceGarcia: Service.
358 00:34:31.949 ⇒ 00:34:34.089 Amber Lin: Initial service,
359 00:34:36.489 ⇒ 00:34:42.179 JanieceGarcia: If it’s still, and I know that’s in there that’s got to be in there, because if it’s still a hold you are able to delete.
360 00:34:42.359 ⇒ 00:34:44.289 JanieceGarcia: and then, of course, you follow.
361 00:34:44.709 ⇒ 00:34:46.449 ShannonMartinez: Right. But like we had that
362 00:34:46.449 ⇒ 00:34:59.329 ShannonMartinez: like, we had that one with Tanner where he cancelled the initial didn’t check to see if the program needed to be cancelled and didn’t refund the initial. So there’s other steps that go to that, too, or we’re going to be missing missing things.
363 00:34:59.940 ⇒ 00:35:07.310 Amber Lin: Yeah, I don’t really see where the how to. If the cancellation is related to initial.
364 00:35:07.800 ⇒ 00:35:09.730 ShannonMartinez: It doesn’t have a process.
365 00:35:10.383 ⇒ 00:35:20.850 Amber Lin: I see, I see. So we’ll see. It will say that need to add specific says
366 00:35:21.850 ⇒ 00:35:29.160 Amber Lin: in Central Dock, this internal procedures.
367 00:35:29.720 ⇒ 00:35:38.169 Amber Lin: I’m gonna say, this is Janice, and then the next one duration that sounds like
368 00:35:39.040 ⇒ 00:35:42.329 Amber Lin: initial visit for mosquito misting.
369 00:35:42.900 ⇒ 00:35:46.900 Amber Lin: Oh, durations!
370 00:36:00.540 ⇒ 00:36:01.460 ShannonMartinez: It doesn’t.
371 00:36:01.570 ⇒ 00:36:02.789 Amber Lin: I’m not seeing it.
372 00:36:06.490 ⇒ 00:36:10.780 Amber Lin: I don’t think it has specifically for mosquito misting.
373 00:36:12.130 ⇒ 00:36:13.399 ShannonMartinez: Well it. I see, Miss.
374 00:36:13.400 ⇒ 00:36:15.510 Amber Lin: Oh, no sketto initial.
375 00:36:16.140 ⇒ 00:36:30.300 ShannonMartinez: Correct, and then further down amber. If you scroll down just a tiny bit after time, window examples keep going. See what says mosquito systems. It talks about the correct tech for the job mosquito misting system.
376 00:36:30.540 ⇒ 00:36:32.260 ShannonMartinez: It’s 3 points down.
377 00:36:33.522 ⇒ 00:36:35.700 ShannonMartinez: But it doesn’t say about duration.
378 00:36:36.495 ⇒ 00:36:43.920 Amber Lin: Right there, I see, I see Gotcha, I’m gonna say, I have some
379 00:36:44.490 ⇒ 00:36:58.860 Amber Lin: related info, but not for this specific category service. Information, yes.
380 00:37:00.715 ⇒ 00:37:04.710 Amber Lin: what’s the process for raccoon babies?
381 00:37:04.890 ⇒ 00:37:07.427 Amber Lin: I don’t think we have this.
382 00:37:07.850 ⇒ 00:37:08.690 ShannonMartinez: It’s a process.
383 00:37:09.610 ⇒ 00:37:10.730 Amber Lin: Yeah.
384 00:37:12.370 ⇒ 00:37:14.979 Amber Lin: Don’t have this.
385 00:37:19.020 ⇒ 00:37:27.100 Amber Lin: Okay, what does A/C tune up include.
386 00:37:27.260 ⇒ 00:37:27.610 JanieceGarcia: That.
387 00:37:28.235 ⇒ 00:37:31.990 Amber Lin: No clue. Okay, out of scope.
388 00:37:33.190 ⇒ 00:37:34.500 Amber Lin: So.
389 00:37:35.560 ⇒ 00:37:39.390 JanieceGarcia: And I don’t know, Stephen put. I believe Lawn department will treat.
390 00:37:39.650 ⇒ 00:37:42.430 JanieceGarcia: I mean what it that’s not even including on the A/C. 2, 9.
391 00:37:42.430 ⇒ 00:37:49.499 ShannonMartinez: So it looks like it looks like she got 2 different questions confused because Hvac would have nothing to do with.
392 00:37:49.730 ⇒ 00:37:50.050 JanieceGarcia: That.
393 00:37:51.560 ⇒ 00:37:52.670 Amber Lin: Yeah.
394 00:37:54.600 ⇒ 00:37:55.460 Amber Lin: Don’t have.
395 00:37:55.460 ⇒ 00:37:57.620 ShannonMartinez: And that’s that’s the inspector Zips.
396 00:37:58.720 ⇒ 00:38:02.279 ShannonMartinez: Let me tell my team this so they can stop asking for inspectors.
397 00:38:04.370 ⇒ 00:38:07.299 Amber Lin: So I’m gonna say, other actions.
398 00:38:07.420 ⇒ 00:38:11.669 Amber Lin: Rainforge, that’s another one that’s a duplicate.
399 00:38:12.170 ⇒ 00:38:12.790 JanieceGarcia: Yep.
400 00:38:13.010 ⇒ 00:38:16.440 Amber Lin: Provide dear control we don’t have that.
401 00:38:17.830 ⇒ 00:38:20.619 JanieceGarcia: Deer control is not through residential. No.
402 00:38:22.410 ⇒ 00:38:26.069 JanieceGarcia: that would just be a simple, not covered through residential.
403 00:38:26.070 ⇒ 00:38:32.200 Amber Lin: Okay. So we’ll just say, Oh, service info.
404 00:38:37.230 ⇒ 00:38:38.240 JanieceGarcia: Bye.
405 00:38:38.240 ⇒ 00:38:39.890 Amber Lin: Commercial.
406 00:38:40.320 ⇒ 00:38:42.490 JanieceGarcia: Why would they ask commercial? To what?
407 00:38:43.050 ⇒ 00:38:45.529 Amber Lin: I don’t think we specified for the.
408 00:38:46.600 ⇒ 00:38:47.050 JanieceGarcia: We did.
409 00:38:47.050 ⇒ 00:38:49.299 ShannonMartinez: What is the question, Denise? So sorry I was typing.
410 00:38:50.066 ⇒ 00:38:51.599 Amber Lin: Commercial texts.
411 00:38:52.810 ⇒ 00:39:00.189 JanieceGarcia: Can commercial techs bid and treat for rodent services? It’s a commercial overflow. Residential.
412 00:39:01.730 ⇒ 00:39:04.840 JanieceGarcia: Csr, that’s asking that question, and.
413 00:39:04.840 ⇒ 00:39:07.820 ShannonMartinez: Oh, it’s because he doesn’t know the commercial stuff is not in there.
414 00:39:14.560 ⇒ 00:39:21.550 ShannonMartinez: The only Google sheet in handy
415 00:39:23.330 ⇒ 00:39:26.429 ShannonMartinez: is the skills and Zip sheet.
416 00:39:28.390 ⇒ 00:39:30.520 Amber Lin: Spider mites.
417 00:39:31.430 ⇒ 00:39:33.770 Amber Lin: I don’t know if we have that, though.
418 00:39:40.750 ⇒ 00:39:44.339 Amber Lin: You guys let me see if we have spider mites.
419 00:39:48.530 ⇒ 00:39:50.980 Amber Lin: No, do not.
420 00:39:50.980 ⇒ 00:39:51.580 JanieceGarcia: No.
421 00:39:52.550 ⇒ 00:39:53.740 Amber Lin: Not in
422 00:39:59.760 ⇒ 00:40:03.230 Amber Lin: a CH forms.
423 00:40:04.770 ⇒ 00:40:14.590 Amber Lin: Oh, this is okay. This is like future things we can do.
424 00:40:17.450 ⇒ 00:40:18.330 Amber Lin: Okay.
425 00:40:23.966 ⇒ 00:40:27.260 Amber Lin: Beth was, which would be submits.
426 00:40:28.060 ⇒ 00:40:30.599 JanieceGarcia: Ach! We do not do anyway.
427 00:40:34.640 ⇒ 00:40:37.750 Amber Lin: Again, that’s a question.
428 00:40:38.420 ⇒ 00:40:44.790 Amber Lin: I think that’s both is one. This is about inspectors
429 00:40:45.040 ⇒ 00:40:50.560 Amber Lin: and 2. This is same like bed bug M. 3.
430 00:40:51.380 ⇒ 00:40:55.730 Amber Lin: He doesn’t to bed. Bug, right.
431 00:40:55.730 ⇒ 00:40:58.249 ShannonMartinez: It goes back it goes back to the instance. So the.
432 00:40:58.250 ⇒ 00:40:58.990 Amber Lin: Yeah.
433 00:40:58.990 ⇒ 00:41:05.129 ShannonMartinez: Are being derived under the assumption that this the Inspector Zip code sheet, is.
434 00:41:05.810 ⇒ 00:41:08.769 ShannonMartinez: And it is not so. It’s it’s
435 00:41:08.890 ⇒ 00:41:15.260 ShannonMartinez: they’re under the impression. They’re gonna find an answer that will they will get when we put the Inspector Zip code sheets in there, and it’s not.
436 00:41:15.260 ⇒ 00:41:16.090 Amber Lin: Hmm.
437 00:41:16.900 ⇒ 00:41:22.839 ShannonMartinez: So they’re asking it just like it’s skills and zips. But they they don’t know that it’s they can’t get it yet.
438 00:41:22.840 ⇒ 00:41:23.640 Amber Lin: Yeah.
439 00:41:24.120 ⇒ 00:41:25.460 Amber Lin: Well, great.
440 00:41:25.460 ⇒ 00:41:29.110 ShannonMartinez: And on the email. So no, okay. But okay.
441 00:41:29.260 ⇒ 00:41:34.799 Amber Lin: I’m gonna say, this is a duplicate, because I remember, we talked about bedbug estimate. We talked about
442 00:41:35.300 ⇒ 00:41:40.380 Amber Lin: this zip code. So now termite maintenance.
443 00:41:41.250 ⇒ 00:41:44.079 Amber Lin: I kind of think we.
444 00:41:44.300 ⇒ 00:41:46.750 JanieceGarcia: We have termite, and it does.
445 00:41:46.750 ⇒ 00:41:47.450 Amber Lin: Annual Stuff.
446 00:41:47.450 ⇒ 00:41:50.359 JanieceGarcia: My maintenance is exterior only, and I know.
447 00:41:50.360 ⇒ 00:41:50.980 Amber Lin: That’s.
448 00:41:50.980 ⇒ 00:41:52.590 JanieceGarcia: The menu.
449 00:41:52.760 ⇒ 00:41:56.940 Amber Lin: Yeah, this is not. I think this is like
450 00:41:57.460 ⇒ 00:42:00.939 Amber Lin: the bot probably got confused because it it asked she.
451 00:42:02.150 ⇒ 00:42:02.869 ShannonMartinez: It’s asking us.
452 00:42:02.870 ⇒ 00:42:09.359 Amber Lin: Ask about maintenance. They answered about annual inspection. So I think this is something that we should
453 00:42:09.730 ⇒ 00:42:11.999 Amber Lin: like. Rainford should go look at.
454 00:42:15.270 ⇒ 00:42:20.260 Amber Lin: Okay. Customer paying entire year? Is there a discount.
455 00:42:20.960 ⇒ 00:42:25.389 JanieceGarcia: We do not have annual payments for customers anymore.
456 00:42:25.810 ⇒ 00:42:26.190 Amber Lin: Oh!
457 00:42:26.190 ⇒ 00:42:27.720 JanieceGarcia: That hasn’t been for a while.
458 00:42:27.910 ⇒ 00:42:30.370 Amber Lin: I see so.
459 00:42:30.370 ⇒ 00:42:33.739 ShannonMartinez: But they pay a whole year in advance.
460 00:42:34.780 ⇒ 00:42:39.850 ShannonMartinez: We don’t do pay at. We don’t do pay installs annually anymore.
461 00:42:40.170 ⇒ 00:42:44.939 JanieceGarcia: So if they want to do that, then that’s up to the Csr. To keep up with that.
462 00:42:48.650 ⇒ 00:42:55.159 JanieceGarcia: No, I’m surprised. Denise even has that because that was way before Denise’s time, when we canceled.
463 00:42:55.160 ⇒ 00:42:57.420 ShannonMartinez: I know that I know that they’ve
464 00:42:57.560 ⇒ 00:43:02.390 ShannonMartinez: that we’ve it’s been honored. I. This has come up several times in the past, like 6 months.
465 00:43:05.410 ⇒ 00:43:12.370 JanieceGarcia: Need to find Tersana’s email on that cause. Yeah, it’ll be up to the Csr if they want to keep up with
466 00:43:13.110 ⇒ 00:43:13.790 JanieceGarcia: that.
467 00:43:15.200 ⇒ 00:43:22.099 Amber Lin: Oh, restrictions listed for the Zip code.
468 00:43:23.060 ⇒ 00:43:24.179 ShannonMartinez: See if you can dig that up.
469 00:43:24.180 ⇒ 00:43:28.809 Amber Lin: Pass pest control restrictions.
470 00:43:28.940 ⇒ 00:43:30.890 Amber Lin: I don’t know where that would be.
471 00:43:32.610 ⇒ 00:43:36.300 JanieceGarcia: For the 7, 8, 9, 4, 5, pest control restrictions.
472 00:43:36.300 ⇒ 00:43:38.539 Amber Lin: Like is that in any of the spreadsheets.
473 00:43:39.160 ⇒ 00:43:41.320 JanieceGarcia: I mean, if certain texts have restriction.
474 00:43:41.320 ⇒ 00:43:42.600 ShannonMartinez: But why would we just be asking.
475 00:43:42.600 ⇒ 00:43:43.220 JanieceGarcia: Why would?
476 00:43:43.220 ⇒ 00:43:49.480 ShannonMartinez: But it doesn’t give enough information. I don’t think this is a valid like there’s it’s not a question.
477 00:43:50.820 ⇒ 00:43:56.840 Amber Lin: Yeah, probably we didn’t include enough output but
478 00:43:57.210 ⇒ 00:44:01.649 Amber Lin: we’ll just say it’s invalid trim and mesh system warranty
479 00:44:03.158 ⇒ 00:44:06.210 Amber Lin: we did not have terminish stuff.
480 00:44:06.790 ⇒ 00:44:12.740 Amber Lin: cause we just added it this week, so it would not be in there. I think we can test
481 00:44:14.095 ⇒ 00:44:19.000 Amber Lin: should test if it has it now.
482 00:44:19.140 ⇒ 00:44:21.150 Amber Lin: and we’ll come back to it.
483 00:44:21.690 ⇒ 00:44:22.290 JanieceGarcia: Okay.
484 00:44:22.500 ⇒ 00:44:26.590 Amber Lin: Yeah. And then that carpet moss.
485 00:44:30.390 ⇒ 00:44:32.820 Amber Lin: Oh, this is for another response.
486 00:44:38.250 ⇒ 00:44:38.860 Amber Lin: confused.
487 00:44:38.860 ⇒ 00:44:46.170 ShannonMartinez: If if Carpet Moth is on the Inspector zip code sheet, I know that it says termite. I know it, says bed bug, but.
488 00:44:53.770 ⇒ 00:44:56.885 JanieceGarcia: Well, we’d still have to send out
489 00:44:57.780 ⇒ 00:45:09.820 JanieceGarcia: That’s something that we’re probably gonna have to work on with the carpet. Marl, carpet, moths, carpet beetles, your pretty moss, the ones that make nice pretty cocoons out of.
490 00:45:09.820 ⇒ 00:45:11.186 ShannonMartinez: Pretty one.
491 00:45:13.250 ⇒ 00:45:19.669 Amber Lin: yeah, I don’t think we have that we only have information about carpeting. But we don’t have carpet moths
492 00:45:20.100 ⇒ 00:45:21.480 Amber Lin: or anything.
493 00:45:22.050 ⇒ 00:45:24.810 Amber Lin: So we’ll say that needs.
494 00:45:29.160 ⇒ 00:45:30.009 ShannonMartinez: Come on in.
495 00:45:30.880 ⇒ 00:45:47.010 ShannonMartinez: It just goes together. So well, I love it. It’s so cold in here. It’s freezing. I need a blanket. Yeah. Well, I just want to say Hi!
496 00:45:48.360 ⇒ 00:45:49.380 ShannonMartinez: So sweet.
497 00:45:53.580 ⇒ 00:46:03.010 Amber Lin: So termite maintenance inspection. Yeah, needs more procedures.
498 00:46:06.320 ⇒ 00:46:08.969 Amber Lin: Okay? The next one silverfish.
499 00:46:09.670 ⇒ 00:46:11.110 Amber Lin: Yeah.
500 00:46:12.700 ⇒ 00:46:16.580 Amber Lin: Not not covered.
501 00:46:18.500 ⇒ 00:46:22.580 JanieceGarcia: Silverfish are covered under our signature. Pest control.
502 00:46:22.990 ⇒ 00:46:27.910 ShannonMartinez: But I think it’s the response that threw it off. So to me, that’s a process thing.
503 00:46:27.910 ⇒ 00:46:32.079 Amber Lin: Oh, I think this just needs to be test again as we have it here.
504 00:46:32.580 ⇒ 00:46:34.620 JanieceGarcia: Yeah, silverfish is a covered pest.
505 00:46:35.620 ⇒ 00:46:44.260 ShannonMartinez: It is, but I think the response by Andy is what so it says. There isn’t a specific treatment protocol outlined for silverfish beyond the standard services.
506 00:46:44.560 ⇒ 00:46:49.129 ShannonMartinez: but it says that they’re covered. So I think that again, this goes back to process
507 00:46:49.622 ⇒ 00:46:54.759 ShannonMartinez: that where we would need to determine if they have existing coverage. Then look to see if
508 00:46:55.230 ⇒ 00:47:04.850 ShannonMartinez: they have a past due balance. It’s the 3 60, and then here’s the steps to schedule accordingly, if they’re due for service within the current month, then you would.
509 00:47:05.160 ⇒ 00:47:08.109 ShannonMartinez: or, if not, you would, schedule a reservice or job completion.
510 00:47:10.140 ⇒ 00:47:12.750 Amber Lin: Okay, great.
511 00:47:14.126 ⇒ 00:47:22.730 Amber Lin: Okay, raccoon removal with own cage. I think we added that right
512 00:47:23.050 ⇒ 00:47:33.300 Amber Lin: for customers, I think we added. So I think this is needing, testing how much? No, we have not.
513 00:47:33.530 ⇒ 00:47:34.440 JanieceGarcia: It’s a in there.
514 00:47:34.440 ⇒ 00:47:37.242 Amber Lin: I think so. So we’ll test.
515 00:47:37.710 ⇒ 00:47:38.190 ShannonMartinez: Okay.
516 00:47:38.792 ⇒ 00:47:42.409 Amber Lin: Can’t! I can’t even pronounce this.
517 00:47:44.930 ⇒ 00:47:46.319 JanieceGarcia: I don’t know what that is.
518 00:47:49.400 ⇒ 00:47:51.800 Amber Lin: I think it’s the type of mosquito.
519 00:47:52.290 ⇒ 00:47:53.430 JanieceGarcia: Oh, I have.
520 00:47:54.440 ⇒ 00:47:56.608 ShannonMartinez: I’m like, did they mean to spell centipede.
521 00:47:57.330 ⇒ 00:48:02.920 JanieceGarcia: I know that’s kind of what I was thinking. Are they asking if centipedes are covered? Because they are.
522 00:48:03.340 ⇒ 00:48:07.611 JanieceGarcia: I would understand why Andy does not know this question.
523 00:48:08.443 ⇒ 00:48:09.329 Amber Lin: But yes.
524 00:48:09.330 ⇒ 00:48:13.710 JanieceGarcia: It’s a if it’s centipedes. Yep, it’s a covered pest.
525 00:48:13.980 ⇒ 00:48:14.960 Amber Lin: I see
526 00:48:15.300 ⇒ 00:48:24.690 Amber Lin: in house bid, for I think we need to specify. Bid means estimate. I think that’s pretty important. Okay, let me go to
527 00:48:25.642 ⇒ 00:48:29.229 Amber Lin: put. I put the abbreviations down here.
528 00:48:29.610 ⇒ 00:48:35.499 Amber Lin: So bid estimates okay, that will be helpful.
529 00:48:39.480 ⇒ 00:48:40.759 Amber Lin: Wrong spreadsheet.
530 00:48:42.050 ⇒ 00:48:43.020 Amber Lin: Okay.
531 00:48:44.590 ⇒ 00:48:47.330 Amber Lin: In-house estimate for checkers.
532 00:48:47.530 ⇒ 00:48:48.130 JanieceGarcia: No.
533 00:48:49.000 ⇒ 00:48:50.169 Amber Lin: Not in, yet.
534 00:48:50.170 ⇒ 00:48:52.290 ShannonMartinez: It goes back to the inspector sheet.
535 00:48:54.010 ⇒ 00:48:57.619 JanieceGarcia: It does, but that’s also right. In house inspectors can bid.
536 00:48:57.620 ⇒ 00:48:58.540 Amber Lin: This is covered.
537 00:48:58.540 ⇒ 00:49:09.059 JanieceGarcia: Says, general pest control, lawn care composting aeration one time, trappings exterior only. I mean, this is reading exactly from what it says in there.
538 00:49:10.590 ⇒ 00:49:16.380 Amber Lin: Hmm, so I think we should just add this
539 00:49:16.670 ⇒ 00:49:21.950 Amber Lin: like specific specification that it needs. Okay.
540 00:49:21.950 ⇒ 00:49:22.529 JanieceGarcia: Are adding.
541 00:49:22.530 ⇒ 00:49:23.500 Amber Lin: To that. See.
542 00:49:23.500 ⇒ 00:49:24.460 JanieceGarcia: That part.
543 00:49:24.460 ⇒ 00:49:28.789 Amber Lin: Okay, in-house inspectors give price quotes.
544 00:49:30.970 ⇒ 00:49:32.529 Amber Lin: Oh, that one’s in there.
545 00:49:32.690 ⇒ 00:49:40.260 Amber Lin: Okay, this this needs testing on demand. I think we added that yeah.
546 00:49:40.260 ⇒ 00:49:40.950 JanieceGarcia: We did.
547 00:49:40.950 ⇒ 00:49:41.769 Amber Lin: I remember.
548 00:49:42.730 ⇒ 00:49:44.779 ShannonMartinez: Oh, yeah, for mosquitoes. The.
549 00:49:45.310 ⇒ 00:49:46.320 Amber Lin: Yeah.
550 00:49:48.130 ⇒ 00:49:51.684 ShannonMartinez: We have so many like just this and just that.
551 00:49:52.340 ⇒ 00:49:53.320 Amber Lin: So what is.
552 00:49:53.320 ⇒ 00:49:53.910 JanieceGarcia: The.
553 00:49:54.390 ⇒ 00:49:58.279 Amber Lin: Indoors. I think you probably asked about indoor services.
554 00:49:58.840 ⇒ 00:50:08.660 Amber Lin: and then this is wrong. So I think, and door services so.
555 00:50:09.800 ⇒ 00:50:10.950 JanieceGarcia: But that’s right.
556 00:50:12.720 ⇒ 00:50:17.859 JanieceGarcia: Indoor service includes common household pests like ants, roaches, spiders, and rodents.
557 00:50:17.860 ⇒ 00:50:25.850 Amber Lin: This is probably answered. Question wrong, like answer, different question.
558 00:50:26.670 ⇒ 00:50:29.910 Amber Lin: That’s probably what you meant when you said wrong.
559 00:50:30.160 ⇒ 00:50:30.990 JanieceGarcia: Maybe.
560 00:50:31.710 ⇒ 00:50:33.130 Amber Lin: It was just. It would just.
561 00:50:33.130 ⇒ 00:50:34.319 JanieceGarcia: So, just no.
562 00:50:34.550 ⇒ 00:50:41.169 Amber Lin: Yeah. You just said No, I’ll just say about it. We’ll go on to the next one. Do we offer? Quarterly
563 00:50:42.810 ⇒ 00:50:44.440 Amber Lin: no longer offered.
564 00:50:44.440 ⇒ 00:50:45.400 JanieceGarcia: Too much.
565 00:50:54.710 ⇒ 00:51:02.780 Amber Lin: Okay, Rains. Right after I think we added rain protocol.
566 00:51:04.320 ⇒ 00:51:04.930 ShannonMartinez: Maybe it’s just.
567 00:51:04.930 ⇒ 00:51:09.630 Amber Lin: Oh, I think I think it’s asking specifically, is the resource
568 00:51:09.860 ⇒ 00:51:16.339 Amber Lin: I think we have that wait right rain.
569 00:51:16.340 ⇒ 00:51:18.229 JanieceGarcia: Yeah, bad weather, protocol.
570 00:51:19.840 ⇒ 00:51:21.139 Amber Lin: Heavy rain.
571 00:51:23.110 ⇒ 00:51:25.110 Amber Lin: Does this say? Is the next.
572 00:51:25.110 ⇒ 00:51:36.199 JanieceGarcia: Do not perform exterior treatments during downpour as the customer for interior submitting a follow up to request, to return for exterior, adjusting your route to accommodate breaks in the rain.
573 00:51:36.973 ⇒ 00:51:38.229 JanieceGarcia: You did not complete.
574 00:51:38.230 ⇒ 00:51:39.120 Amber Lin: Yeah.
575 00:51:39.570 ⇒ 00:51:45.119 Amber Lin: I think it doesn’t. I think it doesn’t say if the reservice is free, I think that’s the one.
576 00:51:47.030 ⇒ 00:51:47.840 ShannonMartinez: Yes.
577 00:51:48.060 ⇒ 00:51:48.790 Amber Lin: Okay.
578 00:51:49.030 ⇒ 00:51:57.749 ShannonMartinez: I agree with you, and when when we put mosquito in there under Brad weather protocol protocol, it might help to just add
579 00:51:58.585 ⇒ 00:52:02.230 ShannonMartinez: service information internally, and Janice just for to clarify
580 00:52:02.570 ⇒ 00:52:06.249 ShannonMartinez: that reservices would be $20.
581 00:52:06.520 ⇒ 00:52:09.500 JanieceGarcia: Yep, and that’s that part is in there.
582 00:52:10.570 ⇒ 00:52:12.520 JanieceGarcia: The reservice is $20, isn’t it?
583 00:52:12.520 ⇒ 00:52:14.930 ShannonMartinez: Just like it’s not reading it right.
584 00:52:15.460 ⇒ 00:52:17.750 Amber Lin: Yeah, I, is it under the.
585 00:52:17.750 ⇒ 00:52:31.710 ShannonMartinez: No, but it’s not. It’s it’s it’s in there, but it’s under a different place. Because, see? Right there underneath mosquito suppression services. It doesn’t say in here now. It does say about mosquito resources in the Central Doc, but it’s not tying it to this.
586 00:52:31.710 ⇒ 00:52:41.374 Amber Lin: Oh, I see it’s not tied together, because I think logically it looked here. It was not here. And he said, Okay, never mind. It was not here.
587 00:52:41.720 ⇒ 00:52:44.170 ShannonMartinez: Then the Central Doc is just not reading it.
588 00:52:44.170 ⇒ 00:52:45.350 Amber Lin: Yeah, I see.
589 00:52:50.910 ⇒ 00:52:54.389 JanieceGarcia: And I wouldn’t put a reservice. It’s a retreat, is what we call it.
590 00:53:03.440 ⇒ 00:53:06.810 ShannonMartinez: The resurface is the attribute again, going back to process.
591 00:53:09.200 ⇒ 00:53:14.450 Amber Lin: I see. Okay, termite maintenance.
592 00:53:16.532 ⇒ 00:53:20.380 Amber Lin: What is Cv. Svcs.
593 00:53:20.950 ⇒ 00:53:21.760 ShannonMartinez: Services.
594 00:53:21.760 ⇒ 00:53:22.510 JanieceGarcia: Services.
595 00:53:23.045 ⇒ 00:53:27.330 Amber Lin: I don’t think Andy understood what that was.
596 00:53:27.330 ⇒ 00:53:27.770 JanieceGarcia: But.
597 00:53:27.770 ⇒ 00:53:28.360 Amber Lin: Oh!
598 00:53:28.360 ⇒ 00:53:34.790 JanieceGarcia: I wouldn’t either, it said. What did it say? Can termite maintenance reservices or re
599 00:53:35.620 ⇒ 00:53:41.860 JanieceGarcia: can termite maintenance services be reinstated? Oh, be reinstated! I totally read that wrong?
600 00:53:42.510 ⇒ 00:53:47.960 JanieceGarcia: Yes, they can within the last 6 months, and I know.
601 00:53:47.960 ⇒ 00:53:52.140 ShannonMartinez: I think you’re right, Amber. It just didn’t. It? Didn’t recognize Sv.
602 00:53:52.540 ⇒ 00:53:53.420 ShannonMartinez: See us.
603 00:53:55.040 ⇒ 00:53:58.240 Amber Lin: Okay, let me go down here.
604 00:54:00.500 ⇒ 00:54:04.938 ShannonMartinez: I don’t even I don’t even see it commonly, but I mean, if it’s nothing to add it, just add it.
605 00:54:05.150 ⇒ 00:54:05.910 Amber Lin: Yeah.
606 00:54:07.150 ⇒ 00:54:08.539 JanieceGarcia: I use that all the time.
607 00:54:08.810 ⇒ 00:54:09.200 Amber Lin: Yeah.
608 00:54:11.670 ⇒ 00:54:15.170 JanieceGarcia: Just like FLWU. P.
609 00:54:15.930 ⇒ 00:54:16.540 ShannonMartinez: Yeah.
610 00:54:25.621 ⇒ 00:54:32.430 Amber Lin: Remove a our Manila from under a deck.
611 00:54:35.290 ⇒ 00:54:38.660 JanieceGarcia: Yeah. Well, we’ll do one time trapping.
612 00:54:43.210 ⇒ 00:54:46.509 Amber Lin: I don’t think it specifically says under decks.
613 00:54:46.990 ⇒ 00:54:48.059 JanieceGarcia: Oh, no, it doesn’t.
614 00:54:48.060 ⇒ 00:54:50.080 ShannonMartinez: Part, it’s not tying. Yeah.
615 00:54:51.720 ⇒ 00:55:00.319 ShannonMartinez: It wouldn’t acknowledge, like where, under behind the trash can under the deck, in the flower garden, in the.
616 00:55:00.320 ⇒ 00:55:02.430 JanieceGarcia: We normally wouldn’t either.
617 00:55:03.240 ⇒ 00:55:03.860 Amber Lin: Yeah.
618 00:55:03.860 ⇒ 00:55:11.590 JanieceGarcia: We wouldn’t normally ask. I mean, we ask for the technician or for the inspectors to know. But it’s not gonna be.
619 00:55:12.820 ⇒ 00:55:21.369 Amber Lin: Yeah. And I think Andy already answered her question, because it says it does mention as part of Walleye management. So it is covered.
620 00:55:21.370 ⇒ 00:55:22.200 JanieceGarcia: It is covered.
621 00:55:22.200 ⇒ 00:55:29.870 Amber Lin: So I will just say, this, is there harmful we don’t.
622 00:55:30.680 ⇒ 00:55:32.159 Amber Lin: We don’t need that.
623 00:55:32.160 ⇒ 00:55:36.549 JanieceGarcia: That that is not for us, as Csrs. To specify either.
624 00:55:37.345 ⇒ 00:55:41.350 Amber Lin: So I’ll say this is other actions not related.
625 00:55:42.790 ⇒ 00:55:52.590 Amber Lin: Nope, yeah, other actions don’t have that unfortunate burstness.
626 00:55:54.092 ⇒ 00:55:56.680 JanieceGarcia: That’s a good one, and that is in there.
627 00:55:57.310 ⇒ 00:55:57.920 Amber Lin: Oh! Is it.
628 00:55:57.920 ⇒ 00:55:59.420 JanieceGarcia: Under birds and bats.
629 00:55:59.710 ⇒ 00:56:05.760 Amber Lin: Okay. So we’ll say it’s testing cause. Some of these are older. This is almost a month ago. So a lot of them
630 00:56:05.990 ⇒ 00:56:09.239 Amber Lin: we’ll just test. Again, reward point.
631 00:56:10.790 ⇒ 00:56:17.250 Amber Lin: Okay, test feedback cancellation template.
632 00:56:18.444 ⇒ 00:56:19.789 JanieceGarcia: We already put those in there.
633 00:56:20.330 ⇒ 00:56:21.729 Amber Lin: Okay. Testing.
634 00:56:22.060 ⇒ 00:56:23.840 Amber Lin: Dead. Rodent.
635 00:56:24.424 ⇒ 00:56:26.079 JanieceGarcia: Those are in there.
636 00:56:26.080 ⇒ 00:56:28.270 Amber Lin: Okay, so we’ll test.
637 00:56:28.390 ⇒ 00:56:34.850 Amber Lin: If it’s not, if it if we test again and it’s not in, I’ll assign it to my team, and they should make sure that it shows up
638 00:56:35.700 ⇒ 00:56:38.349 Amber Lin: customer. Blah blah
639 00:56:42.010 ⇒ 00:56:50.200 Amber Lin: confirm the pricing, for so this would to this is part of the procedures right.
640 00:56:50.200 ⇒ 00:56:51.444 JanieceGarcia: Yes, it is.
641 00:57:09.660 ⇒ 00:57:14.500 Amber Lin: Oh, what’s.
642 00:57:14.746 ⇒ 00:57:19.920 ShannonMartinez: She kind of went down a rabbit hole when she started talking about pricing. When she. Her question was about code.
643 00:57:22.120 ⇒ 00:57:23.109 Amber Lin: I see.
644 00:57:28.370 ⇒ 00:57:36.079 Amber Lin: And oh, this is more like processes.
645 00:57:36.690 ⇒ 00:57:37.340 ShannonMartinez: It is.
646 00:57:37.340 ⇒ 00:57:39.889 Amber Lin: We’ll check. We’ll test again.
647 00:57:40.970 ⇒ 00:57:41.640 Amber Lin: Okay?
648 00:57:41.640 ⇒ 00:57:46.100 JanieceGarcia: I think we’re getting into the stuff that we know be in there by now.
649 00:57:46.100 ⇒ 00:57:48.610 Amber Lin: Okay. I think next time that we go
650 00:57:49.100 ⇒ 00:57:58.840 Amber Lin: pretty fast we’ll just mark thanks for testing. We have not been in this doc for a long time. I’m gonna refresh this. So we went through quite a bit
651 00:57:58.950 ⇒ 00:58:01.840 Amber Lin: the things that we need to do.
652 00:58:02.603 ⇒ 00:58:08.670 Amber Lin: If you want to have this view, you can click here and then click this.
653 00:58:09.250 ⇒ 00:58:19.119 Amber Lin: So if this is usually what we see, so you can either filter by status to just choose that, or to go up here and click this one.
654 00:58:19.220 ⇒ 00:58:42.680 Amber Lin: And so that’ll give us everything that we’ve assigned a owner to. And then these are like the duplicate ones that we don’t need to look at, and next time we’ll just we’ll go through and mark which ones needs testing. We’ll ignore that, for now we’ll focus on. We’ll focus on the stuff that needs updating, and next time we’ll go through we’ll keep going through this. This will take a few sessions, but we’ll but we’ll we’ll we’ll get it done.
655 00:58:42.680 ⇒ 00:58:43.669 JanieceGarcia: We’ll go through it. Okay.
656 00:58:43.670 ⇒ 00:58:47.810 Amber Lin: And for testing. I will notify our internal team to test.
657 00:58:48.210 ⇒ 00:58:49.699 JanieceGarcia: Okay, yeah, perfect.
658 00:58:49.700 ⇒ 00:58:54.500 Amber Lin: So I’m gonna say, bring Forge for.
659 00:58:54.500 ⇒ 00:58:56.370 ShannonMartinez: Oh, my goodness!
660 00:58:56.710 ⇒ 00:58:58.310 Amber Lin: Oh, good job, guys.
661 00:58:58.710 ⇒ 00:58:59.340 ShannonMartinez: Yay!
662 00:58:59.340 ⇒ 00:59:00.780 JanieceGarcia: Awesome. Thank you.
663 00:59:00.780 ⇒ 00:59:03.500 Amber Lin: Yeah, okay.
664 00:59:03.980 ⇒ 00:59:05.110 JanieceGarcia: Alright, bye.
665 00:59:05.110 ⇒ 00:59:05.490 Amber Lin: Bye.
666 00:59:05.490 ⇒ 00:59:06.190 JanieceGarcia: Bye.