Meeting Title: Brainforge x ABC Home and Commercial: Weekly Project Check Date: 2026-03-05 Meeting participants: Pranav Narahari, JanieceGarcia, read.ai meeting notes, Matt’s Notetaker (Otter.ai), YvetteRuiz, Yvette’s Notetaker (Otter.ai), Amber Lin
WEBVTT
1 00:00:26.600 ⇒ 00:00:27.449 Pranav Narahari: Hey, Janice!
2 00:00:27.820 ⇒ 00:00:30.060 JanieceGarcia: I got your email, by the way.
3 00:00:30.060 ⇒ 00:00:32.740 Pranav Narahari: Oh, perfect, perfect. I was just gonna ask you,
4 00:00:32.840 ⇒ 00:00:35.709 Pranav Narahari: Does, later today or tomorrow work?
5 00:00:36.640 ⇒ 00:00:40.080 JanieceGarcia: Fridays would probably be better. On Thursdays, I travel.
6 00:00:40.080 ⇒ 00:00:40.730 Pranav Narahari: Okay.
7 00:00:41.190 ⇒ 00:00:47.340 JanieceGarcia: So, yeah, after this meeting, I head back home, my 2-hour drive back home.
8 00:00:47.510 ⇒ 00:00:49.329 Pranav Narahari: Oh, shoot, okay. Yeah, yeah.
9 00:00:49.330 ⇒ 00:00:51.000 JanieceGarcia: I live in New Braunfels, so…
10 00:00:51.550 ⇒ 00:00:56.229 Pranav Narahari: New Braunfels. Okay, where is that in, like, relation to, like, Austin? San Antonio.
11 00:00:56.570 ⇒ 00:01:00.030 Pranav Narahari: Oh, okay, that’s near San Antonio. Gotcha, gotcha. Okay, cool.
12 00:01:00.220 ⇒ 00:01:01.590 Pranav Narahari: That’s awesome.
13 00:01:02.060 ⇒ 00:01:04.190 JanieceGarcia: Anytime tomorrow.
14 00:01:04.220 ⇒ 00:01:05.590 Pranav Narahari: Anytime tomorrow?
15 00:01:05.860 ⇒ 00:01:06.500 Pranav Narahari: Awesome.
16 00:01:06.500 ⇒ 00:01:07.949 JanieceGarcia: Pretty good, yes sir.
17 00:01:08.100 ⇒ 00:01:09.690 Pranav Narahari: Perfect, perfect.
18 00:01:12.620 ⇒ 00:01:13.780 Pranav Narahari: Hey, Yvette.
19 00:01:16.840 ⇒ 00:01:18.240 Pranav Narahari: She might need a second.
20 00:01:25.720 ⇒ 00:01:31.239 Pranav Narahari: Yeah, Amber should be joining us as well today, and she’ll still be, like, Running things like normal.
21 00:01:31.840 ⇒ 00:01:35.350 JanieceGarcia: Awesome, alright. Teamwork makes the dream work!
22 00:01:35.650 ⇒ 00:01:37.380 Pranav Narahari: Yep, exactly.
23 00:03:18.040 ⇒ 00:03:18.970 Amber Lin: Hi there!
24 00:03:21.880 ⇒ 00:03:22.740 Pranav Narahari: Amber.
25 00:03:25.370 ⇒ 00:03:34.100 YvetteRuiz: the whole service tight and the way it’s all used, and all this and everything. I said, you know, at the end of the day, like, I’m not here to say that it is easy, hard, and everything like that, but…
26 00:03:39.570 ⇒ 00:03:41.719 Amber Lin: Alright, is this gonna be everyone today?
27 00:03:45.960 ⇒ 00:03:49.819 JanieceGarcia: I believe so? I’m not sure, to be honest.
28 00:03:53.950 ⇒ 00:03:57.109 Amber Lin: I mean, we’ll send an update, so Steven and Matt will…
29 00:03:57.820 ⇒ 00:03:59.939 Amber Lin: They’ll get updates on what’s happening.
30 00:04:02.200 ⇒ 00:04:03.440 Amber Lin: Alright.
31 00:04:07.650 ⇒ 00:04:08.570 Amber Lin: Okay.
32 00:04:08.980 ⇒ 00:04:12.189 Amber Lin: So, let’s start with the usage here.
33 00:04:17.019 ⇒ 00:04:19.199 JanieceGarcia: I think we’re having a really good week.
34 00:04:19.560 ⇒ 00:04:24.450 Amber Lin: We’re seeing about 600 usage right here.
35 00:04:24.710 ⇒ 00:04:31.169 Amber Lin: Again, we have good usage on mechanical, Pest, and lead line.
36 00:04:31.500 ⇒ 00:04:43.369 Amber Lin: And I’ve asked the team to look at the unknowns here, so that we should see even higher usages from the specific departments.
37 00:04:46.400 ⇒ 00:04:47.659 YvetteRuiz: Excuse me.
38 00:04:48.790 ⇒ 00:04:51.949 Amber Lin: Let’s see, just a quick look here…
39 00:04:52.400 ⇒ 00:04:56.479 Amber Lin: For the departments for lawn and home improvement.
40 00:04:58.000 ⇒ 00:05:01.919 Amber Lin: Does any of these people belong there? I was wondering…
41 00:05:02.260 ⇒ 00:05:05.740 Amber Lin: I’m looking at the usage for these departments.
42 00:05:05.920 ⇒ 00:05:11.180 Amber Lin: It seems significantly lower when compared to pest and mechanical.
43 00:05:11.460 ⇒ 00:05:14.070 JanieceGarcia: Tori does, Mariah does…
44 00:05:17.640 ⇒ 00:05:20.950 YvetteRuiz: Bosa belongs at home, Jessica heads.
45 00:05:22.700 ⇒ 00:05:25.130 YvetteRuiz: Amenity belongs in past.
46 00:05:25.980 ⇒ 00:05:27.070 JanieceGarcia: And I know…
47 00:05:27.070 ⇒ 00:05:31.540 YvetteRuiz: Mariah’s, Lawn, Pam is. Dispatch.
48 00:05:31.650 ⇒ 00:05:34.319 JanieceGarcia: Jelly’s scheduling team.
49 00:05:34.320 ⇒ 00:05:37.820 YvetteRuiz: Brianna’s past, Chrissy’s… .
50 00:05:37.820 ⇒ 00:05:38.590 JanieceGarcia: lead line.
51 00:05:38.590 ⇒ 00:05:39.540 YvetteRuiz: Fine.
52 00:05:40.590 ⇒ 00:05:42.880 YvetteRuiz: Who is that? Health check?
53 00:05:42.880 ⇒ 00:05:43.890 JanieceGarcia: health check?
54 00:05:46.360 ⇒ 00:05:48.369 YvetteRuiz: That’s somebody we don’t know.
55 00:05:48.370 ⇒ 00:05:50.829 Amber Lin: I think that could be an internal check account.
56 00:05:52.130 ⇒ 00:05:55.150 YvetteRuiz: Bradley’s lead line, Michelle Esteban’s lead line.
57 00:05:55.490 ⇒ 00:06:04.119 Amber Lin: Cool, okay. So, I think once we change that, we should see some improvements in the alliance, in here, but still, I think…
58 00:06:05.920 ⇒ 00:06:10.110 Amber Lin: It is quite different from what we have from Pest and Mechanical.
59 00:06:11.280 ⇒ 00:06:11.780 YvetteRuiz: Yep.
60 00:06:13.190 ⇒ 00:06:19.389 Amber Lin: Cool. Alright, let’s get into this. I’ve asked the team to check the unknown section, so…
61 00:06:20.100 ⇒ 00:06:23.159 Amber Lin: Once they do, we’ll… we’ll update you guys.
62 00:06:23.370 ⇒ 00:06:28.139 Amber Lin: Wanna go over some updates we have on…
63 00:06:28.510 ⇒ 00:06:48.039 Amber Lin: On the migration side. So, we’ve been working on this for a while, and we just made really good progress this week. We were able to work with Tim to switch to new and better AI models. This should help us improve, how Andy formulates his responses.
64 00:06:48.040 ⇒ 00:07:05.379 Amber Lin: And ideally also on the response time, because we’ve seen… we’ve also heard feedback on, I wish it was faster, because I’m talking to the client real time. So, we’re testing that right now, we’re testing a new AI model, so, we’ll have more on that maybe tomorrow.
65 00:07:05.640 ⇒ 00:07:17.779 YvetteRuiz: Thank you for clarifying that. So I just wanted to make sure that this was… this gonna be helping with the speed, taking it off of the Google, right? And moving… is this what we’re talking about right here?
66 00:07:18.690 ⇒ 00:07:19.830 Amber Lin: This is…
67 00:07:19.830 ⇒ 00:07:20.940 YvetteRuiz: Microphone.
68 00:07:20.960 ⇒ 00:07:26.729 Amber Lin: This is not the platform, this is migrating Annie to a different AI tool.
69 00:07:27.140 ⇒ 00:07:29.150 Amber Lin: It will still be on Google Chat.
70 00:07:29.400 ⇒ 00:07:31.890 YvetteRuiz: Okay, but this is going to help with the speed, then.
71 00:07:32.080 ⇒ 00:07:37.380 Amber Lin: Yeah, with the speed and the quality of his responses, because the AI models should
72 00:07:37.390 ⇒ 00:07:54.140 Amber Lin: should be better, and we are hoping it to have less issues, because sometimes, remember, it breaks down. So we’re hoping that this new system will better deal with all the different departments, deal with all the volume of requests that we’re seeing right now.
73 00:07:54.470 ⇒ 00:07:58.810 YvetteRuiz: Okay, alright, so this has nothing to do with that new platform, this is just…
74 00:07:59.270 ⇒ 00:08:13.869 YvetteRuiz: something that should better it then, but it’s still going to be through Google. Okay, I just wanted to, because I know we were having some conversation today with Matt, I was having some conversation with Matt and Bobby, and I just needed clarification on that, because I’m a little bit confused. I know we’ve been talking about a lot of different topics.
75 00:08:14.280 ⇒ 00:08:18.740 YvetteRuiz: I was just like, I don’t know if the anti-migration is that, or it’s a new platform that was going to help with that.
76 00:08:18.740 ⇒ 00:08:20.059 Amber Lin: Gotcha. Okay.
77 00:08:20.060 ⇒ 00:08:21.100 YvetteRuiz: This will.
78 00:08:21.660 ⇒ 00:08:23.669 YvetteRuiz: And this is in the works, right?
79 00:08:23.800 ⇒ 00:08:24.460 Amber Lin: Yes.
80 00:08:24.830 ⇒ 00:08:37.370 Amber Lin: So, we were originally gonna have… gonna have people tested this week, but since we just switched to the new AI models this week, we wanna do some confirmation before, we have folks test it.
81 00:08:37.570 ⇒ 00:08:38.280 YvetteRuiz: Okay.
82 00:08:39.110 ⇒ 00:08:39.760 Amber Lin: Cool.
83 00:08:39.760 ⇒ 00:08:40.500 YvetteRuiz: Thank you.
84 00:08:40.640 ⇒ 00:08:57.100 Amber Lin: Of course. The other part is on the zip code DB. I think Casey finished QA-ing all the different zip codes. I think he… he’s able to say that we think it… we will see less triage tickets on zip codes come through. It will not be…
85 00:08:57.100 ⇒ 00:09:01.660 Amber Lin: 100% accurate, because there’s some…
86 00:09:01.760 ⇒ 00:09:19.750 Amber Lin: wordy intricacies that sometimes we don’t understand, or when we might have missed… some of them might have fell through the cracks, but I think we believe this will be significantly better than what we had before. So what we’re doing right now is we’re going through all the old triage
87 00:09:19.750 ⇒ 00:09:35.549 Amber Lin: issues to see how many gets resolved automatically. And two, we’re asking that if any updates happen, that we also do it in the zip code database, which I know, Janiece, you’re already doing, so this is just a reiteration.
88 00:09:36.020 ⇒ 00:09:50.009 JanieceGarcia: Okay, and with that, I wanted to ask, because I know Casey had sent one, from the Daryl Gentry that we had talked about, where Daryl Gentry, he’s a commercial inspector, but he does the residential bed bug and…
89 00:09:51.330 ⇒ 00:09:52.350 JanieceGarcia: Yup.
90 00:09:52.350 ⇒ 00:09:53.900 Amber Lin: This one, yeah.
91 00:09:54.380 ⇒ 00:10:12.900 JanieceGarcia: So, with that, he still had… he had sent me one saying, okay, so we’re switching Daryl Gentry over to commercial, and I responded back to him, we need him residential for bed bug and drywood termites only. I don’t want to take him out of the residential for those two.
92 00:10:13.870 ⇒ 00:10:16.269 JanieceGarcia: He’s just not a universal inspector.
93 00:10:16.450 ⇒ 00:10:17.320 Amber Lin: Gosh.
94 00:10:17.320 ⇒ 00:10:27.970 YvetteRuiz: Because I think somebody in the chat, I can’t even remember, because I was going to respond, and I didn’t. Somebody asked, and Shannon, the way she explained it in the chat to bring forward, is that
95 00:10:28.490 ⇒ 00:10:32.889 YvetteRuiz: was not like that, so I don’t know if we’re all saying the same thing.
96 00:10:33.500 ⇒ 00:10:35.160 YvetteRuiz: I looked through the chats.
97 00:10:35.670 ⇒ 00:10:37.469 JanieceGarcia: It was on our Brainforge chat.
98 00:10:37.470 ⇒ 00:10:39.710 YvetteRuiz: Yup, you guys all should have been on there.
99 00:10:40.570 ⇒ 00:10:43.749 Amber Lin: Or Drywood Termite and Bed Bug, right?
100 00:10:45.150 ⇒ 00:10:45.680 Amber Lin: Okay.
101 00:10:45.680 ⇒ 00:10:49.499 YvetteRuiz: wasn’t clarified right, and I think this is where we get ourselves in trouble.
102 00:10:53.080 ⇒ 00:10:57.610 Amber Lin: Gotcha. Okay, let me… let me get back to him on that, because,
103 00:10:58.280 ⇒ 00:11:04.909 Amber Lin: I know this was an issue that we’re discussing. I think this is another example.
104 00:11:05.560 ⇒ 00:11:11.439 Amber Lin: of… I think they’re all Gentry’s assignments.
105 00:11:11.950 ⇒ 00:11:16.070 Amber Lin: So…
106 00:11:18.190 ⇒ 00:11:34.229 Amber Lin: Yeah, so I think another update we wanted was if we can clarify if it’s residential or commercial. So, this is if we were able to specify, hey, who are the residential termite inspectors? It should be able to give just residential inspectors.
107 00:11:34.230 ⇒ 00:11:41.570 Amber Lin: But let me go back and confirm on, like, his assignments. I think it was… it was some misunderstanding. It wasn’t very clear.
108 00:11:41.940 ⇒ 00:11:42.510 YvetteRuiz: Nope.
109 00:11:42.510 ⇒ 00:11:44.729 JanieceGarcia: I am looking at the chat, too.
110 00:11:45.010 ⇒ 00:11:46.400 Amber Lin: Awesome. Go ahead.
111 00:11:47.160 ⇒ 00:11:57.149 Amber Lin: I think the last part is on the central dock overhaul. Last week, we met to show them the new docks, talk about the new structure.
112 00:11:57.360 ⇒ 00:12:09.799 Amber Lin: So, my team is currently generating it for the new… for the other departments as well, because we currently only had it for pest and Mechanical for the last meeting, so…
113 00:12:10.140 ⇒ 00:12:26.499 Amber Lin: Our goal this week is to generate it for all the departments, and then we’re doing one round of validation internally to check, is the new document and the old document, are we missing any information when we did the generation?
114 00:12:26.500 ⇒ 00:12:35.399 Amber Lin: And once we do that, we will send it out to all of the trainers to say, hey, what do you think of this? Are we still missing anything?
115 00:12:35.460 ⇒ 00:12:55.349 Amber Lin: If they feel good with that, we’ll go ahead and run a test version of Andy on those new docs to see, hey, are we improving on responses? Are questions that we didn’t get correct before, are they being answered correctly? So that’s our next steps on this workflow.
116 00:12:55.620 ⇒ 00:13:01.720 JanieceGarcia: So with that, Amber, because I already started meeting with trainers, and I did meet with,
117 00:13:02.280 ⇒ 00:13:21.160 JanieceGarcia: the home improvement, with mechanical, and with the new sales and scheduling trainers this week. Next week is gonna be the lawn, dispatch, and then I do pests, but I’m gonna meet with the trainer over there as well.
118 00:13:21.310 ⇒ 00:13:26.349 JanieceGarcia: But with those, because I hadn’t let them know The mechanical…
119 00:13:26.450 ⇒ 00:13:34.240 JanieceGarcia: Central Doc for testing was going to come out, so it’s not going to come out for testing until the other ones are ready now, too, or…
120 00:13:35.120 ⇒ 00:13:54.539 Amber Lin: Oh, I see. Yeah, we can send out the mechanical ones for, for testing as well. I just wanted it to be synchronized, but if they’re ready and have capacity to test it early, I’ll check with Mustafa if he has done our internal QA, and once that’s done, we’ll be able to send that out.
121 00:13:54.790 ⇒ 00:13:58.440 JanieceGarcia: I just want to make sure I’m giving them the correct timelines.
122 00:13:58.440 ⇒ 00:13:59.590 Amber Lin: I see.
123 00:14:00.410 ⇒ 00:14:16.820 Amber Lin: I would say aim for next week to be safe, but for sure, before our meeting next week on Friday, they would have… I want them to be able to receive those docs, have an initial look, or at least take a look at it together when we’re in the meeting.
124 00:14:18.720 ⇒ 00:14:19.300 JanieceGarcia: Okay.
125 00:14:22.190 ⇒ 00:14:30.200 Amber Lin: Cool. Sounds good. That’s all the updates I have for this week. Any questions or any concerns I can help answer?
126 00:14:31.640 ⇒ 00:14:53.619 YvetteRuiz: Quick question, Amber, going back to the transcript pieces of it. The part of that, again, we’re able to go in there and query the call types, right? If we need… if, once you guys… if we go that direction with the transcripts, and go in there and be able to tag the call, depending on what type of call it was, is that correct?
127 00:14:54.250 ⇒ 00:15:00.389 Amber Lin: Yeah, so when you say call types, you’re referring to, is this cancellations, is this new booking, etc, right?
128 00:15:01.430 ⇒ 00:15:07.780 Amber Lin: We should be able to infer from the text of the transcripts, we should be able to classify that.
129 00:15:08.060 ⇒ 00:15:08.610 YvetteRuiz: Okay.
130 00:15:09.150 ⇒ 00:15:15.110 YvetteRuiz: Alrighty, and then… yeah, I just… I wanted reconfirmation on that part of it.
131 00:15:16.350 ⇒ 00:15:16.900 YvetteRuiz: Hmm…
132 00:15:16.900 ⇒ 00:15:27.210 Amber Lin: And I know Steven and Matt, they were talking about the discovery, deal, so hopefully we get that forward so we can move forward with the transcripts.
133 00:15:27.400 ⇒ 00:15:28.600 YvetteRuiz: Yeah, yeah.
134 00:15:28.870 ⇒ 00:15:29.810 YvetteRuiz: Okay.
135 00:15:31.390 ⇒ 00:15:34.559 YvetteRuiz: Awesome. No?
136 00:15:34.560 ⇒ 00:15:52.689 Amber Lin: Okay, sounds good. Just one last thing on our side. Pranav is leading all of our clients on the AI side, so, we’re planning for him to take over a bit more on ABC. I’ll still be on the client, I’ll be in the loop for everything.
137 00:15:52.690 ⇒ 00:16:04.440 Amber Lin: But just want him to get more involved, because he’s much more experienced and technical on the AI side, and I think we’ll really benefit. Now that we have all these departments and we have new tools, I really want him to…
138 00:16:04.440 ⇒ 00:16:19.969 Amber Lin: help make Andy better. So I think he’ll be booking one-on-ones with you both to understand how we work, understand if there’s other requirements or any wishes we want to do, so be on the lookout for his email.
139 00:16:20.200 ⇒ 00:16:33.370 Pranav Narahari: Perfect. Thanks, Amber. Yeah, Janice and I talked at the beginning of this call about that. Yeah, Yvette, if, you have time, or even right now, if you know, like, what your schedule is like later today or tomorrow, I’m happy to, like, schedule that one-on-one with you.
140 00:16:33.740 ⇒ 00:16:41.379 YvetteRuiz: Yeah, no, I think I saw your email. I was out sick the past two days, so if you just give me a moment to get caught up.
141 00:16:41.380 ⇒ 00:16:41.860 Pranav Narahari: positive.
142 00:16:41.860 ⇒ 00:16:46.830 YvetteRuiz: connect with you, probably Monday. I’m just trying to get myself, a little bit caught up.
143 00:16:47.090 ⇒ 00:16:48.590 Pranav Narahari: Yeah, no problem. Let’s do Monday.
144 00:16:48.800 ⇒ 00:16:51.149 YvetteRuiz: Yeah, perfect. Thank you so much.
145 00:16:51.150 ⇒ 00:16:55.449 Amber Lin: Okay, sounds good. I hope you feel better soon. I’m also getting sick, I feel like…
146 00:16:55.450 ⇒ 00:16:56.680 YvetteRuiz: It’s cold season.
147 00:16:56.940 ⇒ 00:16:57.980 Pranav Narahari: It is, yeah.
148 00:16:57.980 ⇒ 00:16:59.120 Amber Lin: Yeah.
149 00:16:59.120 ⇒ 00:17:00.859 YvetteRuiz: Well, I hope you get better, Amber.
150 00:17:00.860 ⇒ 00:17:02.469 Amber Lin: Alright, thank you.
151 00:17:02.470 ⇒ 00:17:03.750 YvetteRuiz: Okay.
152 00:17:04.700 ⇒ 00:17:05.480 Pranav Narahari: Bye.