Meeting Title: ABC | Weekly KPI Review Date: 2026-02-16 Meeting participants: YvetteRuiz, JanieceGarcia, read.ai meeting notes, Yvette’s Notetaker (Otter.ai)
WEBVTT
1 00:04:43.790 ⇒ 00:04:45.250 JanieceGarcia: Good morning, Yvette.
2 00:06:00.460 ⇒ 00:06:01.180 JanieceGarcia: Lovely.
3 00:06:55.160 ⇒ 00:06:58.040 JanieceGarcia: Man, water quality today event is…
4 00:06:58.810 ⇒ 00:07:03.239 JanieceGarcia: not gonna be fun. I guess they had a call-out.
5 00:07:03.840 ⇒ 00:07:08.680 JanieceGarcia: And they have… Oh.
6 00:07:12.020 ⇒ 00:07:14.160 YvetteRuiz: What do you mean? I’m sorry.
7 00:07:14.390 ⇒ 00:07:28.650 JanieceGarcia: water quality techs, because we’ve, I guess they’ve been trying to get in touch with several customers, because they had a call-out, but then they also lost a tech in Austin, so they’re only running… trying to run all the stops with one tech.
8 00:07:29.530 ⇒ 00:07:33.849 JanieceGarcia: And customers are not happy, because Heaven’s getting the SMSs back.
9 00:07:36.500 ⇒ 00:07:37.430 YvetteRuiz: Nope.
10 00:07:38.370 ⇒ 00:07:40.310 JanieceGarcia: That’s gonna be interesting.
11 00:07:41.370 ⇒ 00:07:48.980 JanieceGarcia: So, I even jumped in one, because Heaven sent it over saying this customer is not happy since
12 00:07:49.390 ⇒ 00:07:54.879 JanieceGarcia: They took off for the day, so he’s expecting someone to be out there.
13 00:07:55.210 ⇒ 00:07:58.109 YvetteRuiz: So, how are those calls going to…
14 00:07:59.080 ⇒ 00:08:02.149 YvetteRuiz: They’re handling them? I thought they were patching them to the dispatch.
15 00:08:03.280 ⇒ 00:08:07.589 JanieceGarcia: No, they are, so it’s because it’s an SMS reply.
16 00:08:07.850 ⇒ 00:08:09.140 YvetteRuiz: Okay, yeah, yeah.
17 00:08:09.140 ⇒ 00:08:18.850 JanieceGarcia: In the notes, it shows the customer’s voicemail box was full, so they went ahead and they sent a text message, and having got the response back.
18 00:08:19.020 ⇒ 00:08:20.939 JanieceGarcia: And now it’s like, oh, well…
19 00:08:21.360 ⇒ 00:08:27.739 JanieceGarcia: fallout, and we lost somebody, so we can’t reschedule, or we can’t do it today. I was like.
20 00:08:28.080 ⇒ 00:08:33.590 JanieceGarcia: guys, I would get this over to a manager. So I tapped in Ashley and Cass.
21 00:08:33.700 ⇒ 00:08:38.710 JanieceGarcia: But even CAS, or not Cass, Ashley had said that
22 00:08:39.140 ⇒ 00:08:42.150 JanieceGarcia: That’s how I found out about the… losing.
23 00:08:42.150 ⇒ 00:08:42.900 YvetteRuiz: Super Bowie.
24 00:08:42.909 ⇒ 00:08:43.939 JanieceGarcia: Running with one.
25 00:08:44.749 ⇒ 00:08:47.990 JanieceGarcia: She was like, we’re trying to see what we can do. So they lost two?
26 00:08:48.560 ⇒ 00:08:49.719 JanieceGarcia: They lost one, but the.
27 00:08:49.720 ⇒ 00:08:52.790 YvetteRuiz: They lost one called the I, gotcha, gotcha, gotcha, gotcha.
28 00:08:53.390 ⇒ 00:09:00.100 JanieceGarcia: So, and that’s where she was like, we’re trying to run 20-plus calls with only one water leak… water quality technician.
29 00:09:00.100 ⇒ 00:09:01.100 YvetteRuiz: Yeah, yeah.
30 00:09:01.330 ⇒ 00:09:02.190 YvetteRuiz: Ouch.
31 00:09:02.400 ⇒ 00:09:04.220 JanieceGarcia: I’m like, that’s no fun.
32 00:09:04.520 ⇒ 00:09:11.469 YvetteRuiz: Diane did, provide… Diana did provide feedback, regarding the FMS, as she said it’s much smoother.
33 00:09:11.470 ⇒ 00:09:14.410 JanieceGarcia: With them getting in. Yeah, yeah.
34 00:09:17.400 ⇒ 00:09:21.030 JanieceGarcia: And this morning, there wasn’t very many that was in there, so…
35 00:09:21.680 ⇒ 00:09:26.339 JanieceGarcia: Seems like she’s also working whatever she does on… on Sundays.
36 00:09:29.260 ⇒ 00:09:30.110 JanieceGarcia: Bye.
37 00:09:32.730 ⇒ 00:09:36.820 JanieceGarcia: Because, yeah, whenever we got in this morning, there was only… I think there was 4?
38 00:09:41.060 ⇒ 00:09:44.960 JanieceGarcia: But now she’s getting them, because now we’re… We’re up.
39 00:09:45.750 ⇒ 00:09:47.880 YvetteRuiz: Okay. Hey,
40 00:09:49.590 ⇒ 00:09:55.470 YvetteRuiz: While we wait here, I was trying to, in the… this weekend, because I was going…
41 00:09:55.470 ⇒ 00:10:14.600 YvetteRuiz: I was trying to pull up all the documentations to start giving… making sure that everybody had access to Andy, because I did have that one pending from Shannon, but everything got locked out, and I don’t know if it was me, because I’m bad, because I was clicking on shit, and… so I wanted to see, can you pull up the drive, and let me see if you can…
42 00:10:14.930 ⇒ 00:10:17.810 JanieceGarcia: Yeah? I’m trying to pull it up right now.
43 00:10:18.860 ⇒ 00:10:21.299 JanieceGarcia: Also, I know we’re in this, but
44 00:10:21.910 ⇒ 00:10:25.860 JanieceGarcia: It shows that they’re not gonna… Her and Uten both.
45 00:10:26.100 ⇒ 00:10:28.630 JanieceGarcia: denied the meeting, so I guess they’re not here.
46 00:10:29.990 ⇒ 00:10:32.890 YvetteRuiz: Oh, well, I’ll just use this time with you then, forget it.
47 00:10:32.890 ⇒ 00:10:34.020 JanieceGarcia: So we’ll use this, yeah.
48 00:10:35.360 ⇒ 00:10:37.700 JanieceGarcia: So you want me to go to the drive?
49 00:10:39.340 ⇒ 00:10:40.260 YvetteRuiz: Yes.
50 00:10:40.800 ⇒ 00:10:42.820 JanieceGarcia: And then, am I going to…
51 00:10:42.820 ⇒ 00:10:45.440 YvetteRuiz: So, where’s the main sheet,
52 00:10:45.640 ⇒ 00:10:53.020 YvetteRuiz: I always have a very hard time finding that platform, that stupid platform sheet. I don’t know, okay, so now go to…
53 00:10:53.020 ⇒ 00:10:53.620 JanieceGarcia: hard.
54 00:10:53.620 ⇒ 00:10:55.379 YvetteRuiz: Can you go to the tabs?
55 00:10:55.710 ⇒ 00:10:56.360 JanieceGarcia: Huh?
56 00:10:56.360 ⇒ 00:10:57.340 YvetteRuiz: Which… Can you…
57 00:10:57.570 ⇒ 00:11:05.420 YvetteRuiz: Can you edit anything? Like, go to the users, which should be here. This one? Yeah, can you click… see, I’m not able to…
58 00:11:06.630 ⇒ 00:11:08.150 JanieceGarcia: Let me see…
59 00:11:08.150 ⇒ 00:11:11.300 YvetteRuiz: Let me see… because I was going to go in there and add…
60 00:11:14.060 ⇒ 00:11:16.190 JanieceGarcia: What’s her name? Brianna?
61 00:11:16.820 ⇒ 00:11:24.250 YvetteRuiz: I was gonna try to add everybody that… That’s not on there.
62 00:11:25.040 ⇒ 00:11:27.530 JanieceGarcia: Customer service pest.
63 00:11:28.870 ⇒ 00:11:30.370 YvetteRuiz: Okay, we’ll see.
64 00:11:31.650 ⇒ 00:11:32.630 JanieceGarcia: Oh, there you go!
65 00:11:32.810 ⇒ 00:11:33.969 YvetteRuiz: Okay, I’m in there.
66 00:11:34.270 ⇒ 00:11:35.479 JanieceGarcia: Can you do it now?
67 00:11:35.670 ⇒ 00:11:42.039 YvetteRuiz: Yeah, I can. It may have been, I was clicking way too many things at one time, I don’t know.
68 00:11:42.040 ⇒ 00:11:43.750 JanieceGarcia: It wasn’t loading?
69 00:11:43.750 ⇒ 00:11:50.600 YvetteRuiz: Let me try to see if I could add… can we just go through everybody and make sure that everybody’s on there?
70 00:11:51.660 ⇒ 00:11:53.489 YvetteRuiz: Like, all our employees?
71 00:11:54.270 ⇒ 00:11:56.569 JanieceGarcia: Yep. And,
72 00:11:56.960 ⇒ 00:12:04.359 JanieceGarcia: if you want to walk me through… you want me to go in there real quick? So you can also walk me through on how… what I need to… what are the steps to add them?
73 00:12:05.330 ⇒ 00:12:06.300 YvetteRuiz: The what?
74 00:12:06.300 ⇒ 00:12:09.259 JanieceGarcia: What are the steps to add them to get them access?
75 00:12:09.400 ⇒ 00:12:13.559 YvetteRuiz: Well, I’m gonna go ahead and do that, because IT has to give you rights, and I know that they’re not…
76 00:12:13.560 ⇒ 00:12:14.040 JanieceGarcia: to become…
77 00:12:14.040 ⇒ 00:12:16.810 YvetteRuiz: This has access to a lot of other information.
78 00:12:17.030 ⇒ 00:12:17.860 JanieceGarcia: Gotcha.
79 00:12:17.860 ⇒ 00:12:25.700 YvetteRuiz: So I just want to make sure that they’re on that sheet so I can… I need to know who’s not… who doesn’t have access, so I can send them an invite right now.
80 00:12:27.660 ⇒ 00:12:29.460 YvetteRuiz: Yeah, you can come in here if you need to.
81 00:12:29.620 ⇒ 00:12:31.600 JanieceGarcia: Real fruits.
82 00:12:31.600 ⇒ 00:12:32.220 YvetteRuiz: Yeah?
83 00:12:32.650 ⇒ 00:12:38.789 JanieceGarcia: Do you want to come in here, or… Yeah, I’ll do that real quick. I’m going to finish putting her last name. Okay. Okay, I’ll be right there.
84 00:12:38.790 ⇒ 00:12:39.440 YvetteRuiz: Okay, bye.