Meeting Title: ABC | Weekly KPI Review Date: 2026-02-02 Meeting participants: Yvette’s Notetaker (Otter.ai), JanieceGarcia, Amber Lin, read.ai meeting notes
WEBVTT
1 00:00:17.230 ⇒ 00:00:18.200 Amber Lin: Hello!
2 00:00:18.670 ⇒ 00:00:19.560 JanieceGarcia: Hi, Amber!
3 00:00:19.830 ⇒ 00:00:20.740 Amber Lin: Hi!
4 00:00:23.100 ⇒ 00:00:24.579 Amber Lin: Is Yvette coming today?
5 00:00:26.810 ⇒ 00:00:28.870 JanieceGarcia: No wonder!
6 00:00:29.730 ⇒ 00:00:30.960 Amber Lin: Okay.
7 00:00:31.300 ⇒ 00:00:33.090 JanieceGarcia: Meetings like crazy.
8 00:00:33.380 ⇒ 00:00:39.189 Amber Lin: I know, it’s Monday. Like, I’ve been in meetings non-stop since I woke up.
9 00:00:41.230 ⇒ 00:00:42.510 JanieceGarcia: I feel ya.
10 00:00:44.370 ⇒ 00:00:47.640 Amber Lin: I think mainly there’s…
11 00:00:48.120 ⇒ 00:01:02.830 Amber Lin: three things. So, one is on the zip code side, one is on the central docks, and I think that the third one is… I just saw Yvette’s email about cancellations. I think only Home Improvement submitted their stuff, so…
12 00:01:02.830 ⇒ 00:01:03.830 JanieceGarcia: Oh, wow.
13 00:01:03.830 ⇒ 00:01:11.149 Amber Lin: If I saw your best email, she was like, I’m gonna close this, that what we got is very minimal, and I was like, oh, dear.
14 00:01:11.150 ⇒ 00:01:15.099 JanieceGarcia: I know, I was like, that’s not good.
15 00:01:17.400 ⇒ 00:01:18.710 JanieceGarcia: Yeah, so…
16 00:01:18.850 ⇒ 00:01:21.969 Amber Lin: I’ll go follow up on there, I think on the…
17 00:01:22.210 ⇒ 00:01:31.310 Amber Lin: Central Doc side, I’ll… I’ll record the video, I haven’t gotten… gotten to it yet, because my day just started. And then…
18 00:01:31.840 ⇒ 00:01:49.230 Amber Lin: on the zip code side, I just met with the team, so I showed them the list that we went through on the calls, like, hey, this is… this is for this, this is for that. I think Sam went ahead and did a check, of each sheet, if we have all the names in there, and I think,
19 00:01:50.130 ⇒ 00:01:52.470 Amber Lin: Once we add, we’re gonna add…
20 00:01:52.830 ⇒ 00:02:07.899 Amber Lin: the missing ones, so we’re gonna do it, I think, from what we’re missing the most, starting from mechanical, and then do lawn. I think we’re missing a lot, and lawn, as you have seen in the triage tickets, and then probably look at,
21 00:02:08.270 ⇒ 00:02:15.220 Amber Lin: the pest technicians, I think we’re missing a little bit there. And then, like, after that, probably just…
22 00:02:15.410 ⇒ 00:02:31.719 Amber Lin: adding the… so we’ll do that, and then… and then add the additional fields, because it’s more… I think it’s more critical that people get who is doing what than, like, knowing, is this a SlimTech, is this managed speaking, so we’re gonna do the additional fields last.
23 00:02:31.720 ⇒ 00:02:32.520 JanieceGarcia: Okay, sweet.
24 00:02:32.560 ⇒ 00:02:33.550 Amber Lin: Yeah. Well, that makes sense.
25 00:02:33.550 ⇒ 00:02:34.740 JanieceGarcia: Yeah. Okay.
26 00:02:35.200 ⇒ 00:02:46.339 Amber Lin: And I asked them, hey, how much time do you think this will take? They said, hopefully we’ll… we’ll definitely add mechanical stuff this week, and lawn, because there’s, I think there’s…
27 00:02:46.340 ⇒ 00:03:02.940 Amber Lin: two sheets, one for residential, one for commercial, so I think they’ll take a little bit more time, but I think he said you should be close to closing it out this week, so we should have those two fixed, and then I think that’s the main part where we’re missing a lot of stuff.
28 00:03:03.400 ⇒ 00:03:04.020 JanieceGarcia: Okay.
29 00:03:04.020 ⇒ 00:03:04.600 Amber Lin: Yeah.
30 00:03:04.880 ⇒ 00:03:15.830 Amber Lin: And then, I know our central doc, I think our trainer meeting is in 2 weeks, so I’ll hopefully send it out today, and then,
31 00:03:16.730 ⇒ 00:03:22.040 Amber Lin: maybe I’ll grab time with… to meet with them throughout the week, but, like.
32 00:03:23.190 ⇒ 00:03:27.980 Amber Lin: And… but… let’s see. So hopefully we have that…
33 00:03:28.350 ⇒ 00:03:38.730 Amber Lin: all set by next Friday, so hopefully they have some sort of structure going on. But if not, I’ll… I might ask Utam if he can…
34 00:03:38.900 ⇒ 00:03:58.309 Amber Lin: some… get someone else, or allocate more time to do one-on-ones with them, because, like, right now, my time is kind of split between this and then the discovery project, so, like, I won’t have too much time to do it personally, but, like, I might get someone else to chime in, because I think it’s very important.
35 00:04:00.350 ⇒ 00:04:01.879 Amber Lin: Cool. Okay. Yeah.
36 00:04:01.880 ⇒ 00:04:03.010 JanieceGarcia: Yes, definitely.
37 00:04:03.010 ⇒ 00:04:08.240 Amber Lin: I was checking, let’s see… is…
38 00:04:10.710 ⇒ 00:04:15.199 Amber Lin: I saw that Yva declined a meeting, I wasn’t sure which one she weren’t able to do.
39 00:04:15.200 ⇒ 00:04:18.030 JanieceGarcia: It wasn’t this one, it shows that she’s here on this one.
40 00:04:19.000 ⇒ 00:04:25.409 JanieceGarcia: Oh, yeah. And I know, you know, the biggest thing for us is just making sure that we are getting everything updated, and.
41 00:04:25.410 ⇒ 00:04:26.170 Amber Lin: Hmm.
42 00:04:26.520 ⇒ 00:04:35.220 JanieceGarcia: I like using the… the database. It does help a lot. Like, when I entered that one in, it made it so, so easy, and I could just copy and paste.
43 00:04:35.610 ⇒ 00:04:44.560 JanieceGarcia: To put them in there, but… and I know once we get the organization of the central dog, the next thing is gonna be the formatting.
44 00:04:44.830 ⇒ 00:04:45.300 Amber Lin: Yeah.
45 00:04:45.300 ⇒ 00:04:48.869 JanieceGarcia: that’s, you know, I’m even… I have things that…
46 00:04:49.320 ⇒ 00:04:52.530 JanieceGarcia: I need to add in the central doc, but.
47 00:04:53.030 ⇒ 00:04:56.780 JanieceGarcia: I’ve added stuff before, and it doesn’t come out, so I need to.
48 00:04:56.780 ⇒ 00:04:57.300 Amber Lin: Yeah.
49 00:04:57.300 ⇒ 00:04:59.480 JanieceGarcia: What do we… What are we doing?
50 00:04:59.480 ⇒ 00:05:07.940 Amber Lin: Totally. I think the first part is gonna… we’re gonna just have to have working sessions of… we’re gonna… they’re gonna have to see…
51 00:05:07.960 ⇒ 00:05:19.670 Amber Lin: oh, you gotta try this, and it doesn’t work, you have to try that, because I also can’t give you a perfect answer, because I… when I do it, I also have to try it, like, different ways. Like, same for our engineers who do it, so…
52 00:05:20.110 ⇒ 00:05:27.180 Amber Lin: Like, but I don’t want to put it on everybody yet, because it just feels like too much. So, let’s just do… we’ll do the structure first.
53 00:05:27.180 ⇒ 00:05:29.719 JanieceGarcia: The structure first, like, yeah.
54 00:05:30.100 ⇒ 00:05:31.850 Amber Lin: Cool. Okay. Sounds good.
55 00:05:31.850 ⇒ 00:05:35.469 JanieceGarcia: Awesome. And then the zip codes, I mean, if the zip codes are good, we’re good.
56 00:05:35.670 ⇒ 00:05:49.779 Amber Lin: Yeah, I’ll keep you posted on that. I’m pretty… I’m happy that we did the audit, because now I know, like, what was actually missing. And then also the trainers know, like, hey, I just… this part we gave you guys, this part we just don’t have, so…
57 00:05:49.780 ⇒ 00:05:56.100 Amber Lin: Yeah. Like, if anyone asks about mechanical inspectors, I can’t help you, because we don’t know who they are.
58 00:05:56.740 ⇒ 00:06:01.609 JanieceGarcia: Right. Nope, and we’ll get them. We’ll definitely get them. So, okay, cool.
59 00:06:01.610 ⇒ 00:06:07.379 Amber Lin: Alright, thanks! I know you have a lot of meetings, I also have a lot of meetings, so we can end here, if you’re good.
60 00:06:07.850 ⇒ 00:06:18.310 JanieceGarcia: Yeah, yeah, since, I’ll let Yvette know what we talked about, and then I know her notes here, so if she has any questions, she’ll reach out, but I’ll let her know, so…
61 00:06:18.630 ⇒ 00:06:34.100 JanieceGarcia: just to reiterate, Sam, and you did an audit, or Sam did an audit on all the zip codes, so y’all will be entering in whatever is missing, what y’all found is missing. You will keep us updated on those, and then,
62 00:06:34.240 ⇒ 00:06:36.169 JanieceGarcia: We are going to be working
63 00:06:36.780 ⇒ 00:06:45.429 JanieceGarcia: With the central doc and getting that organized, and you will, hopefully have that recording today, tomorrow, at the latest.
64 00:06:46.270 ⇒ 00:06:49.939 JanieceGarcia: Okay, alright, awesome. Well, I’ll go ahead, I’ll send a recap and let her know.
65 00:06:50.210 ⇒ 00:07:00.460 Amber Lin: Yeah, awesome, and then let her know I saw her email on the cancellations, but, like, I’m gonna prioritize the zip codes and stuff, so that might be after, like, we get that part done.
66 00:07:01.090 ⇒ 00:07:05.220 JanieceGarcia: Okay, I’ll let her know. Thank you. Thanks, Amber! Bye! Happy Monday!
67 00:07:05.220 ⇒ 00:07:06.850 Amber Lin: Bye, you too.