Meeting Title: ABC Project Database Sync Planning Date: 2026-01-29 Meeting participants: Samuel Roberts, Amber Lin
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1 00:07:29.790 ⇒ 00:07:31.110 Amber Lin: Hello!
2 00:07:42.370 ⇒ 00:07:44.170 Samuel Roberts: There I am, talking to myself again.
3 00:07:44.970 ⇒ 00:07:46.130 Amber Lin: All good.
4 00:07:46.130 ⇒ 00:07:53.619 Samuel Roberts: I didn’t see you pop in, because I had turned off non-video people for the last call, and so then I all of a sudden heard a voice, and I was like, where is this coming from?
5 00:07:53.620 ⇒ 00:07:59.779 Amber Lin: That’s so funny. I didn’t know you can turn off, like, non-video people, that’s okay.
6 00:07:59.780 ⇒ 00:08:03.590 Samuel Roberts: Yeah, because they had their note takers, so I saw that there was an option, so I tried it.
7 00:08:03.590 ⇒ 00:08:06.219 Amber Lin: Oh, very cool.
8 00:08:06.800 ⇒ 00:08:07.420 Samuel Roberts: Yeah.
9 00:08:08.500 ⇒ 00:08:15.300 Amber Lin: Okay, well, I, like, I know what we need to do, I just… I think I just feel…
10 00:08:15.490 ⇒ 00:08:29.370 Amber Lin: so much pressure, it’s a lot of work to do, and also because the client’s a little bit unhappy, so, like, I’m a little stressed about, like, how they would feel.
11 00:08:29.790 ⇒ 00:08:30.860 Amber Lin: But…
12 00:08:31.970 ⇒ 00:08:40.860 Amber Lin: like, I guess based on your understanding, what do you… what do you think that we should do next? And then I’ll make sure that we’re aligned.
13 00:08:41.520 ⇒ 00:08:46.710 Samuel Roberts: Yeah, I think… so, I mean, there’s the two sides of it. There’s the database.
14 00:08:46.820 ⇒ 00:08:50.650 Samuel Roberts: And there’s the central box. So I think…
15 00:08:50.780 ⇒ 00:08:55.200 Samuel Roberts: Your plan with the central docs with them is a good one?
16 00:08:56.380 ⇒ 00:08:58.659 Samuel Roberts: you know, I think in terms of the…
17 00:08:59.070 ⇒ 00:09:04.120 Samuel Roberts: in terms of Andy’s capabilities, like, it’s reading those central docs, you know? It’s just as long as those are…
18 00:09:04.850 ⇒ 00:09:10.729 Samuel Roberts: in a good form, I think we’ll be okay. So the more work we can put in there, the more support we can give them.
19 00:09:10.900 ⇒ 00:09:12.070 Samuel Roberts: is good.
20 00:09:13.600 ⇒ 00:09:18.809 Samuel Roberts: the database, I didn’t realize that there were things missing.
21 00:09:19.040 ⇒ 00:09:21.130 Amber Lin: I also didn’t realize this is true.
22 00:09:21.130 ⇒ 00:09:24.090 Samuel Roberts: Yeah, so I think the thing to do…
23 00:09:24.090 ⇒ 00:09:28.609 Amber Lin: still be things missing, and the clients probably feel the same way. Like, your vet was like.
24 00:09:28.610 ⇒ 00:09:35.499 Samuel Roberts: Yeah, 100%. And I think part of it is just, like, they have, you know, they understand their system so well.
25 00:09:36.190 ⇒ 00:09:48.709 Samuel Roberts: And so, like, I don’t understand their system very well. I know there’s different departments, but I don’t necessarily understand, like, all the different sheets. Like, you probably have the… one of the better understandings of that than…
26 00:09:49.260 ⇒ 00:09:52.100 Samuel Roberts: you know, just because you’ve been working with it even longer than I have.
27 00:09:53.140 ⇒ 00:09:53.550 Amber Lin: Hmm.
28 00:09:53.550 ⇒ 00:09:56.950 Samuel Roberts: So I’m trying to think… if we can… do we, like…
29 00:09:57.230 ⇒ 00:10:02.410 Samuel Roberts: how do we identify what’s not in there? Should I just write a script that goes through the sheets and sees
30 00:10:02.540 ⇒ 00:10:06.749 Samuel Roberts: who’s in the database and not? Would that be… the best bet here?
31 00:10:06.750 ⇒ 00:10:17.029 Amber Lin: The issue with the sheets is that when we add them, we have to manually format them, because they’re not standardized.
32 00:10:17.030 ⇒ 00:10:18.830 Samuel Roberts: Right, well, I’m wondering… Oh, go ahead.
33 00:10:18.830 ⇒ 00:10:22.820 Amber Lin: They just add things on. They’re not really, like…
34 00:10:23.300 ⇒ 00:10:28.129 Amber Lin: Standardized data that you could use for, like.
35 00:10:28.130 ⇒ 00:10:28.680 Samuel Roberts: Okay, so.
36 00:10:28.680 ⇒ 00:10:29.660 Amber Lin: or anything.
37 00:10:29.660 ⇒ 00:10:34.499 Samuel Roberts: Well, what… okay, so I guess what I… what I would like, then…
38 00:10:34.500 ⇒ 00:10:35.820 Amber Lin: …is…
39 00:10:36.030 ⇒ 00:10:40.629 Samuel Roberts: like, a full… I don’t have a great understanding of where all the sheets are.
40 00:10:40.630 ⇒ 00:10:41.910 Amber Lin: And…
41 00:10:42.540 ⇒ 00:10:45.749 Samuel Roberts: Which ones belong in the database?
42 00:10:45.910 ⇒ 00:10:57.439 Samuel Roberts: So I would say I’m happy to, like, run with the bad formatting and whatever. If I have, like, a good understanding of, like, here are the sheets that need to be synced properly to the database.
43 00:10:57.670 ⇒ 00:11:05.119 Samuel Roberts: And then… I can dive into that, maybe… And figure out, okay.
44 00:11:05.460 ⇒ 00:11:12.809 Samuel Roberts: this one has this form, but I can do a quick… I can probably come up with a way to, like, just search by names and see, like, who’s missing and get a better sense that way.
45 00:11:13.150 ⇒ 00:11:14.789 Amber Lin: Okay, that’s good.
46 00:11:15.110 ⇒ 00:11:20.579 Samuel Roberts: Even if it’s not, like, loading it into the database yet, at least that would give us a sense of, like, oh, okay, we missed
47 00:11:20.880 ⇒ 00:11:23.890 Samuel Roberts: A ton of names on this one sheet, so that probably was the issue.
48 00:11:23.890 ⇒ 00:11:24.720 Amber Lin: Terrifying.
49 00:11:25.280 ⇒ 00:11:31.929 Amber Lin: Okay, that’s good. So that makes you feel better. So I’ll write down the next steps.
50 00:11:32.090 ⇒ 00:11:39.450 Amber Lin: So the first is, what I can help with is list… all sheets… Or zip codes.
51 00:11:40.700 ⇒ 00:11:44.869 Amber Lin: for validation, and I’ll try to do that today, so that tomorrow
52 00:11:45.200 ⇒ 00:11:57.680 Amber Lin: be with them, I’ll ask, hey, can you confirm this is it? This is our, like, final last note, please check. If not, like, anything you say after this is gonna not be our fault.
53 00:11:57.680 ⇒ 00:11:58.509 Samuel Roberts: Yeah, no, that’s perfect.
54 00:11:58.510 ⇒ 00:12:07.880 Amber Lin: then… And you will validate… It will validate who’s missing.
55 00:12:08.030 ⇒ 00:12:11.309 Amber Lin: Based on names.
56 00:12:11.450 ⇒ 00:12:17.150 Amber Lin: And then we can also ask… Trainers to validate missing.
57 00:12:18.350 ⇒ 00:12:19.400 Amber Lin: Things.
58 00:12:21.450 ⇒ 00:12:23.529 Amber Lin: Yeah, and then…
59 00:12:24.540 ⇒ 00:12:36.899 Amber Lin: Well, the zip… I feel like the zip code stuff, once we add them, if it is true that the issues are mostly coming from missing stuff, then once we add them, it should be fixed,
60 00:12:37.260 ⇒ 00:12:46.850 Amber Lin: Like, I also feel like… the aliases, the texture sequel, it’s gonna take a while, and… Like…
61 00:12:46.850 ⇒ 00:12:47.490 Samuel Roberts: I think…
62 00:12:47.820 ⇒ 00:12:54.990 Samuel Roberts: Yes and no. I have a feeling that if most of the issues coming through are no longer database issues.
63 00:12:55.470 ⇒ 00:12:58.470 Samuel Roberts: And… We’ll be able to learn better
64 00:12:59.120 ⇒ 00:13:09.860 Samuel Roberts: you know, what other aliases they’re using that they didn’t tell us about, or something. Like, what other nuances? I think right now, the… all the triage is just, like, it’s full of a ton of different kinds of issues.
65 00:13:10.050 ⇒ 00:13:11.380 Samuel Roberts: And so…
66 00:13:11.380 ⇒ 00:13:12.050 Amber Lin: Yeah.
67 00:13:12.230 ⇒ 00:13:15.769 Samuel Roberts: If we can eliminate, like, the database, then we can at least say, like, hey.
68 00:13:16.270 ⇒ 00:13:19.910 Samuel Roberts: The data is correct, it’s not returning because…
69 00:13:20.110 ⇒ 00:13:23.370 Samuel Roberts: it was asked in a weird way. Then we can learn that easier, rather than, like.
70 00:13:23.370 ⇒ 00:13:23.770 Amber Lin: Okay.
71 00:13:23.770 ⇒ 00:13:34.029 Samuel Roberts: If they ask for something and it doesn’t return, we don’t know if it belongs in the database, if they’re wrong, if the database has it and it just didn’t find it right. Like, there’s a number of reasons, but if we can.
72 00:13:34.030 ⇒ 00:13:34.919 Amber Lin: I see.
73 00:13:35.180 ⇒ 00:13:38.229 Samuel Roberts: to the point when we trust the data, we can bridge that gap.
74 00:13:38.230 ⇒ 00:13:44.639 Amber Lin: Okay, okay, so let’s aim to do that. We’ll try to find, like, a…
75 00:13:45.280 ⇒ 00:13:56.740 Amber Lin: time to decide. And also, I checked, I think our usage has been high enough that we should be in a higher, tier of payment, which probably.
76 00:13:56.740 ⇒ 00:13:57.279 Samuel Roberts: I saw that.
77 00:13:57.280 ⇒ 00:14:00.490 Amber Lin: Like, we will get more hours. So, like…
78 00:14:00.490 ⇒ 00:14:02.429 Samuel Roberts: That’s good. Okay, yeah, I mean, I would say…
79 00:14:02.430 ⇒ 00:14:11.039 Amber Lin: those hours, like, we’ve been spending, like, an hour or two hours per week on triage tickets, like, no wonder it hasn’t moved as much.
80 00:14:11.040 ⇒ 00:14:13.980 Samuel Roberts: Of course, of course. Yeah, no, I think this is… this is a good…
81 00:14:14.150 ⇒ 00:14:21.220 Samuel Roberts: a good plan for that, and especially if, yeah, if you can get that list together tonight, I can probably get started on it early, because I’m…
82 00:14:21.220 ⇒ 00:14:23.760 Amber Lin: East Coast, anyway, so… Okay.
83 00:14:23.760 ⇒ 00:14:27.750 Samuel Roberts: I can get started on working on that, you can confirm the list later in the day.
84 00:14:28.260 ⇒ 00:14:31.559 Samuel Roberts: And then, if there’s other things to add, I’ll run that too.
85 00:14:32.390 ⇒ 00:14:39.750 Amber Lin: Okay, cool. So my meeting with the trainers is… Let’s see…
86 00:14:43.810 ⇒ 00:14:57.589 Amber Lin: tomorrow at my, like, 12.30, which will be your 3.30, so I, like, do you think we will have some sort of what’s missing idea before then, if I give you the list tonight?
87 00:15:02.740 ⇒ 00:15:04.980 Samuel Roberts: I will say there’ll be some idea.
88 00:15:05.200 ⇒ 00:15:07.080 Samuel Roberts: Okay. I don’t know, like, if there…
89 00:15:07.200 ⇒ 00:15:12.450 Samuel Roberts: I, like, I’m sure I can do some amount of it, it just depends, like, how different everything is, like you’re saying, like…
90 00:15:12.450 ⇒ 00:15:14.669 Amber Lin: Yeah, everything’s quite different, so…
91 00:15:14.670 ⇒ 00:15:21.000 Samuel Roberts: Exactly, so I’m sure I’ll be able to validate certain things by that point. I’m not worried about that, but yeah, probably not all of it.
92 00:15:21.000 ⇒ 00:15:29.599 Amber Lin: We probably can only say, like, hey, we see some of these names in these sheets, like, some of the names are missing, but, like, then…
93 00:15:29.600 ⇒ 00:15:32.509 Samuel Roberts: That’s exactly… yeah. I think at that point…
94 00:15:32.840 ⇒ 00:15:49.249 Samuel Roberts: And even if you tell them we’re doing it, and, like, we have a preliminary information, and then just confirm the sheets and everything, we’ll have, like, a, okay, these are the sheets, we will make sure, you know, by end of day Monday, maybe, depending on how confident I feel by that time on Friday.
95 00:15:49.730 ⇒ 00:15:50.409 Samuel Roberts: We can get there.
96 00:15:50.410 ⇒ 00:15:54.760 Amber Lin: Okay, sounds good. So that’s the sheets,
97 00:15:54.890 ⇒ 00:16:01.060 Amber Lin: I’m gonna stay optimistic that adding the missing ones will fix it, though I don’t know, like.
98 00:16:01.430 ⇒ 00:16:02.420 Samuel Roberts: Like, at this…
99 00:16:02.420 ⇒ 00:16:12.749 Amber Lin: I don’t know whose observations are correct. Like, Janiece says it’s missing stuff. Casey says it’s, like, the things are not updated, so, like, I also…
100 00:16:12.850 ⇒ 00:16:19.660 Amber Lin: don’t know, in terms of issues, like, what is… what is wrong? And, like, do you have a…
101 00:16:20.430 ⇒ 00:16:31.180 Amber Lin: like, how… what can we do with the triage tickets to figure out, like, what’s the core reason? Because, like, I… I don’t want us to work on something that’s not the main thing.
102 00:16:31.630 ⇒ 00:16:37.800 Samuel Roberts: I think if we can… Do this kind of, you know, sanity check against the database?
103 00:16:38.240 ⇒ 00:16:41.660 Samuel Roberts: And if they can confirm, yes, these are all the sheets that need to be in there.
104 00:16:44.010 ⇒ 00:16:45.480 Samuel Roberts: And we can say, like, okay.
105 00:16:45.490 ⇒ 00:16:51.359 Amber Lin: We may have to modify it a little bit to account for some other department that has an extra thing, whatever.
106 00:16:51.570 ⇒ 00:16:54.519 Samuel Roberts: But we know that. That’ll give us a lot of…
107 00:16:55.410 ⇒ 00:17:00.830 Samuel Roberts: guidance and how to do it, but I think, more importantly, if we can confirm with them
108 00:17:01.450 ⇒ 00:17:06.570 Samuel Roberts: these sheets contain everything that belongs in the database. That will, you know.
109 00:17:06.690 ⇒ 00:17:09.450 Samuel Roberts: Help us then say, when a triage thing comes in.
110 00:17:09.750 ⇒ 00:17:13.839 Samuel Roberts: will know, okay, well, they’re set… like, this CSR doesn’t know
111 00:17:14.030 ⇒ 00:17:22.310 Samuel Roberts: what they’re talking about. You know what I mean? Like, or, yes, that is an update that didn’t go through yet, or something like that. Whereas right now, it’s like…
112 00:17:22.319 ⇒ 00:17:23.119 Amber Lin: I see.
113 00:17:23.119 ⇒ 00:17:24.069 Samuel Roberts: You basically eliminate.
114 00:17:24.069 ⇒ 00:17:24.879 Amber Lin: Rule out this…
115 00:17:24.880 ⇒ 00:17:31.059 Samuel Roberts: Cut off that whole type of… yeah. I think that’s what will cut off that whole type, and we can just start, like, crossing things off.
116 00:17:31.400 ⇒ 00:17:36.680 Samuel Roberts: But yeah, there’ll still be some things coming through, because certain CSRs, you know.
117 00:17:36.850 ⇒ 00:17:44.610 Samuel Roberts: might just see… I forget what I saw earlier, where it pointed them to that… Whoa… What was it?
118 00:17:45.410 ⇒ 00:17:48.399 Samuel Roberts: What’s the link to the payroll stuff?
119 00:17:49.220 ⇒ 00:17:50.550 Amber Lin: Mmm, Paylocity.
120 00:17:50.770 ⇒ 00:17:53.599 Samuel Roberts: Heliosity. Someone just, like, was like,
121 00:17:53.910 ⇒ 00:18:04.229 Samuel Roberts: like, it says, who is Andy Sanchez’s manager? And it says, please refer to this link to find information about their manager, Paylocity. And then they gave thumbs-down feedback and said, this is in the directory.
122 00:18:04.580 ⇒ 00:18:05.560 Samuel Roberts: Like…
123 00:18:05.560 ⇒ 00:18:10.489 Amber Lin: Yeah, we were instructed to give not used to directory, because they don’t update.
124 00:18:10.490 ⇒ 00:18:15.989 Samuel Roberts: Exactly. So that’s why I mean, like, that kind of… that thumbs down isn’t, like, healthy, you know what I mean? So there’s certain things like that where, like…
125 00:18:16.220 ⇒ 00:18:18.590 Samuel Roberts: We’ll, we’ll learn over time what,
126 00:18:19.020 ⇒ 00:18:21.620 Samuel Roberts: Well, we can just be like, okay, ignore that one, ignore that one.
127 00:18:21.620 ⇒ 00:18:22.040 Amber Lin: Oh, okay.
128 00:18:22.040 ⇒ 00:18:25.769 Samuel Roberts: Or communicate that, you know, that Paylocity is…
129 00:18:26.220 ⇒ 00:18:33.260 Amber Lin: So, we’ll work on, like… I think we need a cleanup of our sources, because we just have too many.
130 00:18:33.260 ⇒ 00:18:38.970 Samuel Roberts: Yeah, that’s true, too. Yeah, I think… I think that’s true, and I think getting the database settled is one big source.
131 00:18:39.090 ⇒ 00:18:42.439 Samuel Roberts: And then, as you work with them on the central docs.
132 00:18:42.940 ⇒ 00:18:44.610 Amber Lin: And get them to…
133 00:18:44.910 ⇒ 00:18:46.619 Samuel Roberts: Clean those, that’ll help as well.
134 00:18:46.980 ⇒ 00:19:05.409 Amber Lin: On the central dock, like, I… it’s such a… I don’t really know what to delegate and how I can delegate out, because, like, you heard they want me to… they want us to do it. We don’t have time to do it, it’s so messy. I spent… I was spending, like, 30 hours on ABC,
135 00:19:05.440 ⇒ 00:19:15.820 Amber Lin: When I was going through the pest stuff, because I have to meet with them, and then I also did my organization, because it’s more of their logic.
136 00:19:15.960 ⇒ 00:19:18.899 Amber Lin: That doesn’t, like, doesn’t flow.
137 00:19:19.200 ⇒ 00:19:22.880 Samuel Roberts: Yeah, this is… this is what worries me a little bit, is that I feel like
138 00:19:23.940 ⇒ 00:19:28.870 Samuel Roberts: Updating their docs is a project in and of itself that, like.
139 00:19:29.130 ⇒ 00:19:29.930 Amber Lin: Yeah.
140 00:19:30.310 ⇒ 00:19:33.679 Samuel Roberts: Is a little bit beyond the scope of what we’re trying to do, but it’s kind.
141 00:19:33.680 ⇒ 00:19:34.000 Amber Lin: Yeah.
142 00:19:34.000 ⇒ 00:19:35.880 Samuel Roberts: necessary for Andy to work, and I don’t.
143 00:19:35.880 ⇒ 00:19:36.520 Amber Lin: Yeah.
144 00:19:36.520 ⇒ 00:19:37.230 Samuel Roberts: Not yet.
145 00:19:37.610 ⇒ 00:19:38.050 Amber Lin: Yeah, cause…
146 00:19:38.050 ⇒ 00:19:38.370 Samuel Roberts: So that.
147 00:19:38.370 ⇒ 00:19:45.809 Amber Lin: like, it’s their training docs. The only reason we’re working on it is because we’re saying, Andy needs this.
148 00:19:46.140 ⇒ 00:19:54.599 Amber Lin: Right. But then, like… Like, we’re dependent on it, but it’s not really our job to do it.
149 00:19:54.600 ⇒ 00:19:57.010 Samuel Roberts: Yeah, I wonder if maybe we need to, like…
150 00:19:58.160 ⇒ 00:20:03.959 Samuel Roberts: Get a little more scope, somehow, to be like, okay, we will help you organize these dots in this way.
151 00:20:04.830 ⇒ 00:20:13.069 Samuel Roberts: But I, you know, we can’t… like, you can communicate everything to them and see if they can do it. I’m not optimistic about that, but…
152 00:20:13.070 ⇒ 00:20:15.289 Amber Lin: No, I’ve… I’ve tried, and it’s…
153 00:20:15.290 ⇒ 00:20:15.880 Samuel Roberts: Yeah.
154 00:20:15.880 ⇒ 00:20:27.640 Amber Lin: more so how they approach problems, because I think they’re not engineers, they’re not technical people, and they don’t… they don’t think in the… in the tree or the branch way that
155 00:20:27.790 ⇒ 00:20:32.670 Amber Lin: That it’s more closer to how AI reads things, and…
156 00:20:33.150 ⇒ 00:20:34.040 Samuel Roberts: Right, right.
157 00:20:34.380 ⇒ 00:20:36.319 Amber Lin: It’s more of a…
158 00:20:37.210 ⇒ 00:20:46.190 Amber Lin: it’s more of a literary piece than a structural guide, so it was very, very hard, and it, like, I don’t want to do that.
159 00:20:46.350 ⇒ 00:20:53.609 Amber Lin: I… but… I’ll try, and I can’t really give them instructions either, because, like, that’s just how I think.
160 00:20:53.820 ⇒ 00:21:01.599 Amber Lin: I’m like, if you want me to help you adjust that, that’s a different job, like, that’s a trainer’s job. Sorry, I’m complaining.
161 00:21:01.600 ⇒ 00:21:10.189 Samuel Roberts: No, no, you’re totally fine. This is… sometimes you need to, I get it. I would say communicate… the most… the important thing is, like, the hierarchy of the headings.
162 00:21:11.810 ⇒ 00:21:14.950 Samuel Roberts: Keeping things from being duplicated multiple places.
163 00:21:15.680 ⇒ 00:21:21.409 Samuel Roberts: but, yeah, like, a full audit of all that is kind of…
164 00:21:21.920 ⇒ 00:21:26.560 Samuel Roberts: I don’t know exactly what the scope was when we first got into this project, because that was before me, but…
165 00:21:26.970 ⇒ 00:21:28.300 Samuel Roberts: That seems…
166 00:21:28.470 ⇒ 00:21:47.429 Amber Lin: Like, we were also supposed to just let them organize it, but, like, I was the PM back then, and, like, it wasn’t working without organizing it. Every single triage ticket was, it’s in the doc, it’s not working, but I look in the doc, like, I don’t know what you’re saying in the doc, so…
167 00:21:47.550 ⇒ 00:21:58.480 Samuel Roberts: Right, okay, so then maybe… I would say, let’s tackle… the database we know how to tackle, the central docs, we can try to help them, but we might have to, like.
168 00:21:58.890 ⇒ 00:22:01.599 Samuel Roberts: escalate this to Utam and say, like, hey.
169 00:22:01.810 ⇒ 00:22:05.990 Samuel Roberts: the way they’re doing the central docs isn’t right, we don’t have the scope to fix it, we need to…
170 00:22:05.990 ⇒ 00:22:16.330 Amber Lin: Yeah, like, I would rather get someone that’s skilled there, like, it’s not a engineering work, it’s more of, like, training documentation.
171 00:22:16.330 ⇒ 00:22:22.999 Samuel Roberts: Yeah, I mean, it’s probably something we could figure out if we had… More hours, but, like.
172 00:22:23.210 ⇒ 00:22:23.610 Amber Lin: Yeah.
173 00:22:23.610 ⇒ 00:22:26.270 Samuel Roberts: That can’t be part of the, like…
174 00:22:26.460 ⇒ 00:22:29.410 Amber Lin: Yeah. You said it to them, garbage in, garbage out, like, we can’t…
175 00:22:29.950 ⇒ 00:22:33.379 Samuel Roberts: Like, if we need to fix their data, that’s a whole other thing than just.
176 00:22:33.380 ⇒ 00:22:38.159 Amber Lin: Yeah, so Casey won’t have more time… like, Casey and Mustafa, their staff, they won’t have more.
177 00:22:38.160 ⇒ 00:22:38.850 Samuel Roberts: Yeah.
178 00:22:38.850 ⇒ 00:22:58.219 Amber Lin: you and I also don’t have more time. Like, I think that’s more of a resourcing issue. Like, tomorrow, the next two weeks, I think we should determine, hey, can they do it, or is this, like, a structural problem? And maybe… like, I feel like Shishi’s very organized, or maybe we just need to get someone.
179 00:22:58.880 ⇒ 00:22:59.750 Samuel Roberts: That’s possible, yeah.
180 00:22:59.750 ⇒ 00:23:07.329 Amber Lin: the operations lead, just to… just to organize their stuff, and like… But I think that…
181 00:23:07.450 ⇒ 00:23:10.269 Amber Lin: Like, some hours, like 10 hours per week.
182 00:23:10.680 ⇒ 00:23:12.150 Samuel Roberts: Yeah. Is… is enough.
183 00:23:12.330 ⇒ 00:23:13.190 Amber Lin: So…
184 00:23:13.830 ⇒ 00:23:19.949 Amber Lin: Okay, that makes me feel better. Sounds good. Like, I’m glad we talked about it, so I’ll ask for more resources there.
185 00:23:20.660 ⇒ 00:23:35.720 Samuel Roberts: Okay, cool. Yeah, I think that’s, like, I think that’s a good plan, and if they, if they, like, really don’t want us to spend time there, and, like, you know, don’t want to commit to that more resources, like… They want us to spend time, but I don’t, like, I think they assume this is part of our…
186 00:23:35.990 ⇒ 00:23:36.960 Samuel Roberts: Right, right.
187 00:23:36.960 ⇒ 00:23:37.610 Amber Lin: Correct.
188 00:23:38.530 ⇒ 00:23:41.650 Samuel Roberts: So that’s something we may have to escalate a little higher up than to, like.
189 00:23:42.440 ⇒ 00:23:47.119 Samuel Roberts: getting Trump to convince them that, like, they need to pay a little bit more for us to organize their docs, and then we.
190 00:23:47.120 ⇒ 00:23:51.410 Amber Lin: I mean, we do get paid a bit more under the new tier. I think, like.
191 00:23:51.410 ⇒ 00:23:51.850 Samuel Roberts: Right, but…
192 00:23:51.850 ⇒ 00:23:52.760 Amber Lin: Restify.
193 00:23:52.760 ⇒ 00:23:57.000 Samuel Roberts: Maybe, maybe, maybe that’s enough. Maybe if we can… yeah, you’re right, you’re right, we’ll see. Okay. But yeah.
194 00:23:57.000 ⇒ 00:24:04.390 Amber Lin: 5K to, I think, 12K, based on what Rico said, like, it’s, like, 2 times that, so… Oh.
195 00:24:04.390 ⇒ 00:24:04.950 Samuel Roberts: Wow, okay.
196 00:24:04.950 ⇒ 00:24:08.529 Amber Lin: Well, we’ll be… we should be able to,
197 00:24:09.130 ⇒ 00:24:13.569 Amber Lin: Get that, like, just to have someone on the project.
198 00:24:14.020 ⇒ 00:24:14.610 Samuel Roberts: Sure.
199 00:24:14.880 ⇒ 00:24:15.660 Samuel Roberts: Okay.
200 00:24:15.930 ⇒ 00:24:20.329 Amber Lin: Okay, cool. I’ll send a message. I’ll think I’ll think about what to say.
201 00:24:20.950 ⇒ 00:24:25.260 Samuel Roberts: Okay, cool. And then, yeah, if you can shoot over that list of, sheets and…
202 00:24:25.260 ⇒ 00:24:26.040 Amber Lin: Cool. Okay.
203 00:24:26.510 ⇒ 00:24:31.959 Samuel Roberts: I don’t know who owns all these sheets and, like, what the access is like, if it’s… do I need to use the…
204 00:24:31.960 ⇒ 00:24:35.049 Amber Lin: Oh, have you been able to log into that account?
205 00:24:35.090 ⇒ 00:24:36.930 Samuel Roberts: I forgot that I had those issues.
206 00:24:36.930 ⇒ 00:24:42.289 Amber Lin: Okay, I will share, like, I will share that, I’ll try to share that with your email.
207 00:24:42.810 ⇒ 00:24:46.540 Samuel Roberts: Cool, thank you. Yeah, even if it’s just a few of them, so I can get started in the morning.
208 00:24:46.540 ⇒ 00:24:47.150 Amber Lin: Okay.
209 00:24:47.150 ⇒ 00:24:47.990 Samuel Roberts: That’ll be fine.
210 00:24:48.960 ⇒ 00:24:50.010 Amber Lin: Cool. Okay.
211 00:24:50.640 ⇒ 00:24:51.770 Amber Lin: Alright.
212 00:24:52.160 ⇒ 00:24:52.950 Samuel Roberts: Sounds good.
213 00:24:53.080 ⇒ 00:24:54.410 Amber Lin: Alright, thank you so much.
214 00:24:54.720 ⇒ 00:24:56.199 Samuel Roberts: Yeah, alright, have a good rest of the day.
215 00:24:56.200 ⇒ 00:24:57.630 Amber Lin: Yeah, you too. Bye bye.
216 00:24:57.760 ⇒ 00:24:58.590 Samuel Roberts: Alright, bye.