Meeting Title: ABC department status check Date: 2026-01-29 Meeting participants: Casie Aviles, Mustafa Raja, Amber Lin
WEBVTT
1 00:01:17.800 ⇒ 00:01:19.080 Mustafa Raja: Hey, kissy.
2 00:01:24.200 ⇒ 00:01:25.450 Mustafa Raja: Hey, can you hear me?
3 00:01:25.840 ⇒ 00:01:26.500 Casie Aviles: Hello?
4 00:01:27.320 ⇒ 00:01:28.480 Mustafa Raja: Yeah, hey.
5 00:01:29.190 ⇒ 00:01:30.629 Casie Aviles: Oh, hey, hey, hey, yeah.
6 00:01:30.940 ⇒ 00:01:31.939 Mustafa Raja: How’s it going?
7 00:01:33.470 ⇒ 00:01:37.559 Casie Aviles: Doing good. I’m just a bit anxious with…
8 00:01:37.840 ⇒ 00:01:38.380 Mustafa Raja: Oh.
9 00:01:38.380 ⇒ 00:01:44.819 Casie Aviles: Andy thing. I do hope… We eventually start, you know.
10 00:01:45.970 ⇒ 00:01:51.499 Casie Aviles: Consolidating all the stuff, so it’s not… we don’t get as much triage tickets as.
11 00:01:51.500 ⇒ 00:01:57.250 Mustafa Raja: Oh, yeah. Yeah, so you’re working on triages? Yeah, I know that it’s… it’s a little too much, yeah.
12 00:01:58.110 ⇒ 00:02:03.959 Casie Aviles: No, not right now, I’m… It’s more of that conversation yesterday, so I hope it goes well later.
13 00:02:03.960 ⇒ 00:02:04.610 Mustafa Raja: Oh, yeah.
14 00:02:04.730 ⇒ 00:02:05.540 Mustafa Raja: Yeah.
15 00:02:07.490 ⇒ 00:02:13.569 Casie Aviles: But right now, I was just, you know… I just finished the deployment to Cloud Run, and…
16 00:02:13.900 ⇒ 00:02:16.959 Casie Aviles: Thankfully, it’s working. There’s not a lot of…
17 00:02:17.330 ⇒ 00:02:18.910 Mustafa Raja: blockers there.
18 00:02:19.400 ⇒ 00:02:22.400 Mustafa Raja: Yeah, that’s nice. I just,
19 00:02:22.670 ⇒ 00:02:26.510 Mustafa Raja: I worked on the Migration Progress branch branch yesterday, but…
20 00:02:26.800 ⇒ 00:02:27.330 Casie Aviles: Muhammad.
21 00:02:27.330 ⇒ 00:02:32.049 Mustafa Raja: this… the master… I updated the… what’s it called?
22 00:02:32.440 ⇒ 00:02:37.630 Mustafa Raja: The version, and then it’s now acting up a little, when I convert it back.
23 00:02:38.120 ⇒ 00:02:40.330 Mustafa Raja: SQLite from Postgres.
24 00:02:40.520 ⇒ 00:02:46.539 Mustafa Raja: So, yeah, I’m just going to try to figure that out, and let you know so we can, you know?
25 00:02:46.730 ⇒ 00:02:57.680 Mustafa Raja: change the branch. The deployment configuration should still be the same, because environment variables are the same. We are only going to, you know, change the branch.
26 00:02:58.600 ⇒ 00:03:05.210 Casie Aviles: Sure, no problem. Yeah, I have a stable branch right now, so we can go with that. Then later on, we can switch.
27 00:03:05.280 ⇒ 00:03:06.610 Mustafa Raja: Yeah.
28 00:03:06.690 ⇒ 00:03:07.900 Casie Aviles: Okay, hey, Amber.
29 00:03:08.370 ⇒ 00:03:09.060 Mustafa Raja: Hey.
30 00:03:09.060 ⇒ 00:03:11.050 Amber Lin: Hello.
31 00:03:11.590 ⇒ 00:03:30.119 Amber Lin: I have two things. I’m just preparing for the presentation later. It maybe won’t take the entire scheduled time, so I guess the first thing I want to ask about is the zip codes. Like, is… I know the client was stressed about this, and, like, how should we…
32 00:03:30.500 ⇒ 00:03:32.770 Amber Lin: How should we approach this?
33 00:03:37.020 ⇒ 00:03:42.230 Amber Lin: Like, I was reading her messages on Tuesday, she was saying, like…
34 00:03:42.920 ⇒ 00:03:46.060 Amber Lin: They’re giving us different results for…
35 00:03:46.390 ⇒ 00:03:53.310 Mustafa Raja: So… so the different results, is it… is it the same thing that we have explored before, Casey?
36 00:03:54.930 ⇒ 00:03:57.860 Casie Aviles: Was it the message that Yvette sent?
37 00:03:58.040 ⇒ 00:04:00.360 Amber Lin: Yeah, yeah, I’m talking about that one.
38 00:04:02.360 ⇒ 00:04:08.200 Casie Aviles: Yeah, so for these ones, that’s what the urgent ticket was for.
39 00:04:10.390 ⇒ 00:04:14.960 Casie Aviles: And I think, yeah, at the end of the day, it’s going to be hard for us to keep, you know.
40 00:04:15.500 ⇒ 00:04:20.829 Casie Aviles: making all the changes, since ideally, that’s also what I told Jenny, is that we have
41 00:04:21.250 ⇒ 00:04:33.199 Casie Aviles: that we start to phase out the sheets, and they just use the admin UI, and then we can just, you know, tweak it and improve on it, depending on what fields they want to keep adding there.
42 00:04:35.150 ⇒ 00:04:35.700 Casie Aviles: That’s…
43 00:04:35.700 ⇒ 00:04:39.569 Amber Lin: What was the reason of… of the error?
44 00:04:40.500 ⇒ 00:04:46.970 Casie Aviles: Yeah, for these errors, the text-to-SQL is also one of the factors here.
45 00:04:47.510 ⇒ 00:04:52.799 Casie Aviles: And… which I already… which I fixed. So there… I identified, like, 3 main…
46 00:04:52.970 ⇒ 00:04:56.299 Casie Aviles: reasons, which I outlined in the ticket.
47 00:04:56.530 ⇒ 00:04:58.080 Casie Aviles: I can show right now.
48 00:05:04.510 ⇒ 00:05:09.549 Casie Aviles: I think we were looking at this yesterday as well, but we didn’t go too deep into it.
49 00:05:09.840 ⇒ 00:05:10.650 Casie Aviles: But…
50 00:05:11.450 ⇒ 00:05:21.360 Casie Aviles: So there’s… one cause is that the SQL query is being… is generated as being incorrect. So this one, the immediate fix is to just update the instructions.
51 00:05:23.250 ⇒ 00:05:28.580 Casie Aviles: So… Here, it’s just that… Andy was looking at cruise.
52 00:05:29.070 ⇒ 00:05:32.650 Casie Aviles: when it shouldn’t be. So I just made sure to update that.
53 00:05:33.020 ⇒ 00:05:40.039 Casie Aviles: And… Yeah, I showed that it was fixed once I’ve changed it.
54 00:05:41.120 ⇒ 00:05:47.579 Casie Aviles: I see, okay. And then there’s also, like, search key inconsistencies, right? So I…
55 00:05:47.840 ⇒ 00:05:54.470 Casie Aviles: this was already addressed, but then it’s still acting up, so I made sure to just update the
56 00:05:55.090 ⇒ 00:05:57.410 Casie Aviles: Prompt again, to make it more explicit.
57 00:05:59.990 ⇒ 00:06:00.480 Casie Aviles: Oops.
58 00:06:00.480 ⇒ 00:06:04.050 Amber Lin: Okay, and then the last one… I, I thought…
59 00:06:04.050 ⇒ 00:06:04.570 Casie Aviles: the data.
60 00:06:04.570 ⇒ 00:06:08.510 Amber Lin: add the… the long people.
61 00:06:09.540 ⇒ 00:06:13.890 Amber Lin: But do we not tag them as commercial? Or, like…
62 00:06:14.410 ⇒ 00:06:18.149 Casie Aviles: This is… this is a new person. Austin Ochoa is a new person.
63 00:06:19.450 ⇒ 00:06:25.639 Casie Aviles: So we don’t have Austin… Yeah, we don’t have this person in our database.
64 00:06:26.840 ⇒ 00:06:27.979 Casie Aviles: They were updated.
65 00:06:29.490 ⇒ 00:06:32.339 Amber Lin: Were they new in the spreadsheets as well?
66 00:06:33.310 ⇒ 00:06:34.230 Casie Aviles: Yeah, yeah.
67 00:06:35.290 ⇒ 00:06:36.370 Amber Lin: Oh, okay.
68 00:06:37.160 ⇒ 00:06:37.970 Amber Lin: Hmm.
69 00:06:38.260 ⇒ 00:06:39.230 Amber Lin: Then…
70 00:06:40.580 ⇒ 00:06:57.109 Amber Lin: like, is there a way we can… let’s take some screenshots of all the recent, like, zip code tickets. I want to let them know, like, prove to them this is not completely our fault, that things are not getting updated. Like, is there a way we can do that together?
71 00:06:58.740 ⇒ 00:07:00.319 Casie Aviles: Sure, I mean…
72 00:07:01.610 ⇒ 00:07:06.409 Casie Aviles: I don’t want to say, like, I don’t wanna just shift the blame to them, I mean…
73 00:07:07.130 ⇒ 00:07:13.200 Casie Aviles: Definitely, we could probably have been more on top with… The updates, the fixes.
74 00:07:13.460 ⇒ 00:07:19.750 Casie Aviles: But then… It’s going to be overwhelming still, because there’s a lot, right?
75 00:07:20.070 ⇒ 00:07:21.630 Casie Aviles: So I think it…
76 00:07:22.630 ⇒ 00:07:28.020 Casie Aviles: We’ve seen that, that’s the case where there’s just a lot of…
77 00:07:28.910 ⇒ 00:07:36.010 Casie Aviles: Tickets that get piled up, and most of them are, like, Related to the zip codes.
78 00:07:36.480 ⇒ 00:07:44.869 Casie Aviles: I think, yeah, I’ve tagged some of them. I wasn’t able to tag everything, but… We have, these.
79 00:07:46.250 ⇒ 00:07:51.330 Amber Lin: I see, okay, okay. That’s… I think that’s enough. I’ll… I’ll…
80 00:07:51.480 ⇒ 00:07:57.210 Amber Lin: take a look at those, and then I’ll… Screenshot that for them.
81 00:07:57.320 ⇒ 00:07:58.640 Amber Lin: Oh.
82 00:08:01.320 ⇒ 00:08:04.990 Amber Lin: So, when I… when I meet with them.
83 00:08:05.350 ⇒ 00:08:07.980 Amber Lin: Like, what’s on us and what’s on them?
84 00:08:08.130 ⇒ 00:08:15.149 Amber Lin: And what… what is our plan to address this, and what is… what do we need their support on?
85 00:08:17.450 ⇒ 00:08:25.050 Casie Aviles: I think what we… What would be great is, you know, like, what we discussed yesterday is that
86 00:08:25.740 ⇒ 00:08:33.259 Casie Aviles: They start to phase out, you know, the spreadsheets, and just… rely on the admin UI.
87 00:08:35.600 ⇒ 00:08:41.299 Casie Aviles: I think that, ideally, that would be the case, or at least just have, like, one source of truth, because there’s, like.
88 00:08:42.049 ⇒ 00:08:49.260 Casie Aviles: The problem that we’re seeing is we’re getting, like, different formats, and then they would point us to a new
89 00:08:49.500 ⇒ 00:08:52.580 Casie Aviles: spreadsheet every now and then. Like, even…
90 00:08:53.170 ⇒ 00:08:56.090 Casie Aviles: last time when I was speaking with them.
91 00:08:56.370 ⇒ 00:09:00.920 Casie Aviles: They were pointing me to another spreadsheet, which we did not know about.
92 00:09:00.920 ⇒ 00:09:01.340 Amber Lin: Oh, beautiful.
93 00:09:01.340 ⇒ 00:09:05.729 Casie Aviles: or… So I think that that’s definitely going to…
94 00:09:06.470 ⇒ 00:09:12.909 Casie Aviles: be difficult to keep… stay on top of, right? And they have different formats for all of the sheets, so that’s…
95 00:09:13.300 ⇒ 00:09:15.020 Casie Aviles: Another challenge there.
96 00:09:16.420 ⇒ 00:09:17.760 Amber Lin: I see. Okay.
97 00:09:18.800 ⇒ 00:09:24.350 Casie Aviles: Sorry, did I… what else? I feel like I got off track a bit. What was the question again?
98 00:09:24.560 ⇒ 00:09:28.249 Amber Lin: So what do they need to do, and what do we need to do?
99 00:09:30.250 ⇒ 00:09:37.530 Casie Aviles: Yeah, so I guess it would be great, like, if… I think we should probably agree as a team first.
100 00:09:37.670 ⇒ 00:09:44.239 Casie Aviles: I just feel like… Yeah, if we could have just one source of truth, really.
101 00:09:45.140 ⇒ 00:09:54.959 Casie Aviles: Instead of, like, they would update this, and then they would expect… so let’s say they change the inspector again, right? Let’s say it’s a different person.
102 00:09:55.410 ⇒ 00:09:57.799 Casie Aviles: So we have to know that.
103 00:09:58.060 ⇒ 00:10:03.249 Casie Aviles: And… we have to update the database for that, right? But…
104 00:10:04.370 ⇒ 00:10:12.179 Casie Aviles: how do we know that they changed it? Like, and then there’s, like, multiple other spreadsheets this way, right? So it’s gonna be hard to kind of…
105 00:10:12.690 ⇒ 00:10:16.349 Casie Aviles: Keep… yeah, stay on top of all of those changes.
106 00:10:18.350 ⇒ 00:10:20.460 Casie Aviles: And there’s, like, different departments.
107 00:10:21.180 ⇒ 00:10:26.440 Casie Aviles: So, if we had, like, one source of truth, and agreed on, like, a standard
108 00:10:26.900 ⇒ 00:10:33.309 Casie Aviles: way to present all the data that they need, at least for the zips and the assignments and all of that.
109 00:10:33.750 ⇒ 00:10:41.070 Casie Aviles: I think it should be easier, and they could just maintain this, right? I think that’s what they were…
110 00:10:42.090 ⇒ 00:10:43.539 Casie Aviles: They were wanting to do…
111 00:10:43.540 ⇒ 00:10:44.789 Amber Lin: But didn’t do.
112 00:10:45.270 ⇒ 00:10:55.750 Casie Aviles: Yeah, I mean… but they didn’t have… I guess there’s… they didn’t have a lot of time yet to use this, because we just re… They just started to… I just onboarded Janice last week.
113 00:10:56.300 ⇒ 00:10:57.100 Casie Aviles: So…
114 00:10:57.100 ⇒ 00:10:58.900 Amber Lin: Makes sense, makes sense.
115 00:10:58.900 ⇒ 00:11:01.969 Casie Aviles: They don’t have a lot of time to use this yet, so I think…
116 00:11:01.970 ⇒ 00:11:13.799 Amber Lin: We’ll probably have to meet with them again to, like, at least understand all of the updates that has been made. Like, I think this will take some time to just sit there with the client.
117 00:11:13.960 ⇒ 00:11:16.460 Amber Lin: And make them use it, and then…
118 00:11:16.730 ⇒ 00:11:21.520 Amber Lin: We can have them get used to it. What do we have to do?
119 00:11:24.080 ⇒ 00:11:30.280 Casie Aviles: I think what we can do on our side is…
120 00:11:31.500 ⇒ 00:11:39.610 Casie Aviles: Hmm, let me think, because, I mean, there are some errors. What we are maintaining right now is just the prompts for the query tool, right?
121 00:11:40.840 ⇒ 00:11:47.150 Casie Aviles: So this, we’re constantly updating this whenever they are…
122 00:11:47.350 ⇒ 00:11:56.850 Casie Aviles: whenever there’s, like, a mistake with the text-to-SQL, right? And, like, I think what Sam mentioned was that eventually we could iron this out over time.
123 00:11:57.240 ⇒ 00:11:58.269 Casie Aviles: As they’re using it.
124 00:11:59.370 ⇒ 00:12:02.840 Casie Aviles: So I don’t think this is, like, the biggest issue.
125 00:12:03.130 ⇒ 00:12:06.680 Casie Aviles: Although, yeah, there are some errors that come and come…
126 00:12:06.950 ⇒ 00:12:10.610 Casie Aviles: From time to time, but… We can fix that.
127 00:12:10.710 ⇒ 00:12:19.000 Casie Aviles: It’s just that there are a lot of updates to make, and they have a lot of custom definitions, right? So that also kind of blows up the work that needs to be done.
128 00:12:19.210 ⇒ 00:12:19.570 Amber Lin: Yeah.
129 00:12:19.570 ⇒ 00:12:20.150 Casie Aviles: Makes sense.
130 00:12:20.150 ⇒ 00:12:20.860 Amber Lin: sense.
131 00:12:22.120 ⇒ 00:12:22.670 Amber Lin: Okay.
132 00:12:22.670 ⇒ 00:12:24.230 Casie Aviles: So… yeah.
133 00:12:24.460 ⇒ 00:12:28.560 Casie Aviles: Like, for example, they were asking GPC,
134 00:12:28.840 ⇒ 00:12:35.200 Casie Aviles: And while this prompt already handles best Best search.
135 00:12:35.350 ⇒ 00:12:39.059 Casie Aviles: it doesn’t know what GPC is, so I had to, like, add another…
136 00:12:39.410 ⇒ 00:12:39.930 Amber Lin: Mmm.
137 00:12:39.930 ⇒ 00:12:43.349 Casie Aviles: Piece of… or a line here that says.
138 00:12:43.510 ⇒ 00:12:48.520 Casie Aviles: GPC just means pest, so just search for pest in the database, something like that, right?
139 00:12:50.050 ⇒ 00:12:54.630 Casie Aviles: And they don’t have, like, very standard names. Like, even, for example, this one.
140 00:12:54.760 ⇒ 00:12:59.619 Casie Aviles: They have window, and then they have window gutter, power wash, bundled together.
141 00:12:59.750 ⇒ 00:13:00.520 Casie Aviles: So, if they could.
142 00:13:00.520 ⇒ 00:13:01.500 Amber Lin: Let’s see…
143 00:13:01.500 ⇒ 00:13:05.190 Casie Aviles: If they could maintain this, then it would be much better, you know.
144 00:13:05.190 ⇒ 00:13:09.299 Amber Lin: How… when you say they would maintain this, like, how would they…
145 00:13:09.560 ⇒ 00:13:12.680 Amber Lin: do that? Like, how would they know what to do?
146 00:13:12.880 ⇒ 00:13:13.840 Amber Lin: for that.
147 00:13:14.420 ⇒ 00:13:22.359 Casie Aviles: Yeah, so I think it’s just a matter of, you know, when there’s, like, a new person that we haven’t added, right? They would just add the person here.
148 00:13:23.010 ⇒ 00:13:28.720 Casie Aviles: And then if it’s, like, a service thing, Then they can edit
149 00:13:28.930 ⇒ 00:13:31.620 Casie Aviles: Right? They can edit the services.
150 00:13:32.240 ⇒ 00:13:34.050 Casie Aviles: They could add services.
151 00:13:34.090 ⇒ 00:13:36.030 Amber Lin: If we’re lacking…
152 00:13:36.030 ⇒ 00:13:43.820 Casie Aviles: a new… a service, because they have a lot of different terms, and I’m not sure if they should be separate, like, they have lawn care, and then they have lawn mowing.
153 00:13:43.990 ⇒ 00:13:49.080 Casie Aviles: I’m not sure if we should, if we should separate those, you know, and…
154 00:13:50.390 ⇒ 00:14:02.380 Casie Aviles: Yeah, that’s how they could maintain this. And then, even for locations, right, we may have something… they might want to make a change, they might want to change a branch, or…
155 00:14:02.910 ⇒ 00:14:08.430 Casie Aviles: Add, like, because this was literally just from… the…
156 00:14:08.570 ⇒ 00:14:11.909 Casie Aviles: what do you call this? The service area spreadsheet, right?
157 00:14:13.030 ⇒ 00:14:16.010 Casie Aviles: But then, that was, like, a snapshot.
158 00:14:16.560 ⇒ 00:14:26.609 Casie Aviles: of a specific time, and then what if they updated it? We wouldn’t know anymore, and then they would just send a… submit a triage ticket that, oh, this is outdated now.
159 00:14:28.620 ⇒ 00:14:31.869 Amber Lin: Okay, okay, sounds good.
160 00:14:32.750 ⇒ 00:14:44.570 Casie Aviles: I think what we can also do for them is, if they’re finding any limits here or anything, what we can do is, definitely, we will update the tool itself, right? That’s what we can do here.
161 00:14:47.990 ⇒ 00:14:53.289 Casie Aviles: So, yeah, that’s… like, for example, I haven’t added it, but…
162 00:14:53.520 ⇒ 00:14:57.150 Casie Aviles: Janice was asking if we could add, like, a Spanish speaker column.
163 00:14:58.280 ⇒ 00:15:00.499 Casie Aviles: So that’s one thing that we can do for them.
164 00:15:00.770 ⇒ 00:15:05.899 Casie Aviles: And then if we’re still going with… with the Andy connection, I… I still think it might…
165 00:15:06.860 ⇒ 00:15:11.559 Casie Aviles: I mean, of course there’s another layer of complexity there, where we have to
166 00:15:11.880 ⇒ 00:15:16.569 Casie Aviles: transform their queries, right, or translate their queries into SQL.
167 00:15:16.750 ⇒ 00:15:17.610 Casie Aviles: So that’s…
168 00:15:18.350 ⇒ 00:15:20.070 Casie Aviles: That’s another layer of, like.
169 00:15:20.500 ⇒ 00:15:30.919 Casie Aviles: errors that could happen there, but I think it should be much better if they would just use this as the source of truth, right? And they would maintain this and make sure that
170 00:15:31.030 ⇒ 00:15:38.960 Casie Aviles: it’s updated, because admittedly, like, I feel like I have not updated this like, for example,
171 00:15:39.570 ⇒ 00:15:42.060 Casie Aviles: With… Let me try to word it.
172 00:15:42.640 ⇒ 00:15:47.989 Casie Aviles: Basically, what I mean is, there’s still a bunch of other spreadsheets that I haven’t added to here.
173 00:15:48.220 ⇒ 00:15:48.820 Casie Aviles: Right.
174 00:15:50.140 ⇒ 00:15:53.419 Casie Aviles: And… there’s just a lot, really, so…
175 00:15:54.010 ⇒ 00:15:58.949 Casie Aviles: It’s either… it’ll take us some more time and some more…
176 00:15:59.310 ⇒ 00:16:07.409 Casie Aviles: potential errors where we have to go back and forth with them, or… do we understand this correctly? Are we missing… like, what we’re doing with the…
177 00:16:09.040 ⇒ 00:16:10.240 Casie Aviles: What do you call that?
178 00:16:11.100 ⇒ 00:16:13.629 Casie Aviles: I think we were asking mechanical, was it?
179 00:16:15.380 ⇒ 00:16:18.589 Casie Aviles: So we’re gonna end up having these back and forths again.
180 00:16:18.880 ⇒ 00:16:20.250 Casie Aviles: Right? Because we’re the ones…
181 00:16:20.250 ⇒ 00:16:21.740 Amber Lin: whoever responded, yeah.
182 00:16:21.740 ⇒ 00:16:28.899 Casie Aviles: Because we’re the ones adding it. So if they were the ones adding it, they would know what they’re… what it… what things mean, right? So it…
183 00:16:29.080 ⇒ 00:16:34.880 Casie Aviles: I feel like them having more control would make it much… more.
184 00:16:34.880 ⇒ 00:16:35.300 Amber Lin: Okay.
185 00:16:35.300 ⇒ 00:16:38.160 Casie Aviles: There’s less translation, right, that will happen.
186 00:16:38.160 ⇒ 00:16:44.620 Amber Lin: I see. Okay, okay, sounds good. Let me think of how to…
187 00:16:44.800 ⇒ 00:17:00.249 Amber Lin: for that in the… in the meeting. And then let’s… since you mentioned, like, things are missing for certain departments, can we fill out… can we do this for each department, just filling out, like, what’s…
188 00:17:00.750 ⇒ 00:17:09.379 Amber Lin: what we have available, for each department, so that I can say, like, hey, we need to add these, these haven’t been added yet.
189 00:17:10.810 ⇒ 00:17:12.690 Casie Aviles: Okay, yeah.
190 00:17:12.690 ⇒ 00:17:18.379 Amber Lin: Cool, so it’s… So I can share screen, buddy.
191 00:17:18.800 ⇒ 00:17:19.109 Casie Aviles: Okay.
192 00:17:19.660 ⇒ 00:17:20.540 Casie Aviles: Yeah, I’ll stop playing.
193 00:17:20.540 ⇒ 00:17:22.849 Amber Lin: Take a look at that together.
194 00:17:25.690 ⇒ 00:17:27.000 Amber Lin: So…
195 00:17:43.870 ⇒ 00:17:52.130 Amber Lin: Okay, let’s start with the zip codes. So, what are we… I think we have all the pet zip codes, right?
196 00:17:52.490 ⇒ 00:17:58.370 Amber Lin: for inspectors… for technicians.
197 00:17:59.160 ⇒ 00:18:00.970 Amber Lin: Residential.
198 00:18:00.970 ⇒ 00:18:05.439 Casie Aviles: We’re best for doing… Better there, with best.
199 00:18:07.650 ⇒ 00:18:08.440 Amber Lin: I see.
200 00:18:09.130 ⇒ 00:18:18.139 Amber Lin: Mmm… So, we have these… And then… I think this pet essential dog is okay.
201 00:18:21.080 ⇒ 00:18:29.620 Amber Lin: Questions usually get… How many, like, pissed… Errors do you see?
202 00:18:29.980 ⇒ 00:18:37.190 Amber Lin: I don’t know if this is the best way to rank, or to measure the… how good the department is right now.
203 00:18:39.520 ⇒ 00:18:43.820 Casie Aviles: I don’t have, like, a number right now,
204 00:18:45.700 ⇒ 00:18:51.720 Casie Aviles: But I think what I’m seeing from the past logs is mostly from mechanical.
205 00:18:54.170 ⇒ 00:18:54.680 Amber Lin: Yep.
206 00:18:54.680 ⇒ 00:18:56.800 Casie Aviles: I’m not seeing as much from Beth.
207 00:18:59.090 ⇒ 00:19:00.210 Amber Lin: Gotcha, okay.
208 00:19:00.350 ⇒ 00:19:06.740 Amber Lin: Alright, let’s look at mechanical. I think inspectors, we have that.
209 00:19:07.260 ⇒ 00:19:12.300 Amber Lin: We do not have… technicians.
210 00:19:13.540 ⇒ 00:19:23.529 Amber Lin: pending field. I feel like we should just add that. I feel like we should just add it, even though it’s missing, and if it comes in, we’ll just have to go back and edit it.
211 00:19:24.060 ⇒ 00:19:30.620 Amber Lin: Like, we just… we’re just missing that for so long. And, like, they cover both residential and…
212 00:19:34.490 ⇒ 00:19:36.110 Amber Lin: Commercial.
213 00:19:36.810 ⇒ 00:19:41.220 Amber Lin: So Central Dock has a lot of issues.
214 00:19:41.520 ⇒ 00:19:43.749 Amber Lin: What is the…
215 00:19:43.940 ⇒ 00:19:50.179 Amber Lin: Like, can we all take a look at the mechanical central dock, and you guys pull it up, and…
216 00:19:50.320 ⇒ 00:19:51.280 Amber Lin: Like…
217 00:19:52.270 ⇒ 00:20:02.149 Amber Lin: just by a quick glance, like, tell me what… why, or based on your knowledge of the triage tickets, like, why is mechanical having so many issues?
218 00:20:02.590 ⇒ 00:20:04.279 Amber Lin: And what can they do?
219 00:20:11.750 ⇒ 00:20:17.490 Casie Aviles: Yeah, let me… let me go to mechanical. I haven’t really been monitoring mechanical.
220 00:20:17.970 ⇒ 00:20:19.070 Casie Aviles: A smudge.
221 00:20:20.830 ⇒ 00:20:27.400 Casie Aviles: Do you have… I’m not sure if Mustafa has a better idea, but… Yeah.
222 00:20:29.030 ⇒ 00:20:30.599 Casie Aviles: Let me just check.
223 00:20:34.860 ⇒ 00:20:41.359 Amber Lin: When you’ve been working with the triage tickets, how did you feel about the central talk? Because I know there was a
224 00:20:41.560 ⇒ 00:20:43.839 Amber Lin: Lot of questions there.
225 00:20:44.430 ⇒ 00:20:50.420 Mustafa Raja: Yeah, so, lately I haven’t been taking a look at… into triage, so…
226 00:20:50.920 ⇒ 00:20:53.210 Mustafa Raja: Yeah, I’m just going to take a look at now.
227 00:21:01.180 ⇒ 00:21:07.350 Casie Aviles: Okay, I mean, I can… I can take a look at the… at just the logs, which are from Mechanical.
228 00:21:16.000 ⇒ 00:21:21.639 Casie Aviles: Like, for example, they would say we do not offer specific timeframes anymore, so that sounds like…
229 00:21:21.950 ⇒ 00:21:23.540 Casie Aviles: An update issue.
230 00:22:00.830 ⇒ 00:22:02.370 Casie Aviles: Yeah, I can also share.
231 00:22:04.250 ⇒ 00:22:05.400 Amber Lin: Yeah, let me…
232 00:22:09.560 ⇒ 00:22:13.609 Casie Aviles: So these are the logs that we have for mechanical.
233 00:22:19.060 ⇒ 00:22:23.190 Casie Aviles: So there’s… there seems to be, like, a mismatch with what Andy’s getting.
234 00:22:23.340 ⇒ 00:22:26.220 Casie Aviles: So… Would say no.
235 00:22:26.930 ⇒ 00:22:29.669 Casie Aviles: But then they say per daily update email.
236 00:22:30.280 ⇒ 00:22:32.009 Casie Aviles: We’re able to service.
237 00:22:35.840 ⇒ 00:22:36.990 Amber Lin: Let’s see…
238 00:22:39.970 ⇒ 00:22:42.619 Casie Aviles: And then… these ones…
239 00:22:43.250 ⇒ 00:22:53.030 Amber Lin: Yeah, like, Andy’s not really able to know, like, if they ask to mechanical install microwaves, like, if they say, do we install microwaves, like, Andy doesn’t know who’s doing.
240 00:22:53.030 ⇒ 00:22:55.649 Mustafa Raja: And Diman is another department or something?
241 00:22:56.270 ⇒ 00:23:04.819 Amber Lin: Her name is under home improvement, so, like, Andy is correct that, like, because Andy referenced both mechanical and home improvement.
242 00:23:05.670 ⇒ 00:23:06.370 Casie Aviles: Yeah.
243 00:23:09.670 ⇒ 00:23:10.450 Casie Aviles: Okay…
244 00:23:10.450 ⇒ 00:23:14.560 Mustafa Raja: Can I… can you go back, scroll back a little again, about…
245 00:23:14.560 ⇒ 00:23:15.190 Casie Aviles: Sure.
246 00:23:15.410 ⇒ 00:23:25.149 Mustafa Raja: So, in this one, yes, we do install microwaves, specifically built-in microwaves, countertop, Department of Mechanical Home Improvement.
247 00:23:26.990 ⇒ 00:23:34.340 Amber Lin: I just asked if Mechanical installs microwave, and Andy said yes, so I feel like maybe something’s wrong.
248 00:23:38.560 ⇒ 00:23:43.290 Amber Lin: Well, they do built-ins only,
249 00:23:47.370 ⇒ 00:23:50.509 Amber Lin: Like, they do repairs and replacements?
250 00:23:51.320 ⇒ 00:23:57.329 Amber Lin: I don’t see anywhere that they say, like, don’t… they don’t do install, so, like, I… like…
251 00:23:58.240 ⇒ 00:24:00.730 Amber Lin: We returned what they have.
252 00:24:02.260 ⇒ 00:24:04.750 Amber Lin: Yay.
253 00:24:11.980 ⇒ 00:24:19.670 Amber Lin: Yeah, like, that… That update… Like, I… I don’t think we’re… Able to know.
254 00:24:20.300 ⇒ 00:24:21.919 Amber Lin: What’s going on?
255 00:24:23.780 ⇒ 00:24:24.810 Casie Aviles: Yeah.
256 00:24:25.700 ⇒ 00:24:28.480 Amber Lin: Yeah, like, if the timeframes are still in there.
257 00:24:29.050 ⇒ 00:24:32.269 Amber Lin: The timeframes are still in the central dock.
258 00:24:33.170 ⇒ 00:24:33.960 Amber Lin: So…
259 00:24:33.960 ⇒ 00:24:34.440 Casie Aviles: Okay.
260 00:24:34.970 ⇒ 00:24:36.449 Amber Lin: Can’t help with that.
261 00:24:36.760 ⇒ 00:24:39.059 Amber Lin: Let’s see the next one.
262 00:24:39.960 ⇒ 00:24:44.770 Amber Lin: Okay, service… Service Manager.
263 00:24:46.600 ⇒ 00:24:48.729 Amber Lin: Let’s see who that is…
264 00:24:57.340 ⇒ 00:24:58.999 Amber Lin: What does Andy say?
265 00:25:21.060 ⇒ 00:25:39.119 Amber Lin: So, like, HVAC Service Manager for San Antonio? Yeah, like, it’s in there, but it just says Management Lineup, it doesn’t really say service manager, and it’s… it’s an abbreviation there, it just says…
266 00:25:39.340 ⇒ 00:25:43.260 Amber Lin: SA, so… Okay, good.
267 00:25:43.260 ⇒ 00:25:44.100 Casie Aviles: Let me see.
268 00:25:44.100 ⇒ 00:25:48.979 Amber Lin: That’s not gonna come up, and it doesn’t… we don’t have their phone numbers in there either.
269 00:25:49.770 ⇒ 00:25:54.750 Amber Lin: Okay, it will help… Okay, good.
270 00:25:55.880 ⇒ 00:26:02.800 Amber Lin: That depends on if they… They have it there.
271 00:26:05.890 ⇒ 00:26:11.749 Amber Lin: I don’t see any help ticket items in the central dock, so…
272 00:26:12.000 ⇒ 00:26:15.310 Amber Lin: Can’t do that. Frozen plumbing, guys.
273 00:26:25.940 ⇒ 00:26:27.520 Mustafa Raja: It doesn’t work on this.
274 00:26:28.890 ⇒ 00:26:31.260 Amber Lin: Doesn’t specifically say…
275 00:26:43.130 ⇒ 00:26:45.780 Amber Lin: I don’t understand the comment.
276 00:27:15.170 ⇒ 00:27:20.220 Amber Lin: Okay. I think we agree that the mechanical stuff is very messy.
277 00:27:20.660 ⇒ 00:27:36.370 Amber Lin: And missing a lot of stuff, but how can they improve it? Like, I don’t… I… because my problem here is, like, I don’t know how to even instruct them on what to improve, and if we don’t give them instructions, they will have no clue what to do.
278 00:27:42.280 ⇒ 00:27:43.959 Casie Aviles: Yeah, I agree.
279 00:27:49.810 ⇒ 00:27:51.970 Casie Aviles: I’m just trying to think quick.
280 00:27:52.390 ⇒ 00:27:54.079 Casie Aviles: Would be the best.
281 00:28:01.480 ⇒ 00:28:06.670 Casie Aviles: Because there’s, like, there’s just… there’s a lot here, and I don’t even know where to start.
282 00:28:25.160 ⇒ 00:28:30.620 Amber Lin: I know one is that, one is missing details.
283 00:28:30.850 ⇒ 00:28:35.230 Amber Lin: Two is they have repetitive information that sometimes doesn’t get updated.
284 00:28:35.350 ⇒ 00:28:39.180 Amber Lin: And then… what else?
285 00:28:40.240 ⇒ 00:28:43.549 Amber Lin: So for the microwave one, the microwave response.
286 00:28:43.550 ⇒ 00:28:51.999 Mustafa Raja: Andy is get… Andy was getting that from Home Improvement, but it was confusing that it’s coming from mechanical, right? So…
287 00:28:52.000 ⇒ 00:28:56.820 Amber Lin: I think Andy didn’t know what department they’re asking about.
288 00:28:56.860 ⇒ 00:28:57.859 Mustafa Raja: But they just…
289 00:28:57.860 ⇒ 00:29:02.550 Amber Lin: Yes, do we do that? So, like, technically, yes, Home Improvement does do that.
290 00:29:02.940 ⇒ 00:29:03.770 Mustafa Raja: Yeah, yeah.
291 00:29:04.580 ⇒ 00:29:05.350 Mustafa Raja: Yeah.
292 00:29:05.650 ⇒ 00:29:06.880 Mustafa Raja: That’s correct.
293 00:29:07.380 ⇒ 00:29:22.040 Amber Lin: Yeah, so, like, if they… but still, like, when I specified this mechanical install microwave, it still doesn’t give me… like, I still said yes, but apparently mechanical doesn’t install, they only do repairs, but I didn’t see that in the central doc, so…
294 00:29:22.140 ⇒ 00:29:28.870 Amber Lin: Like, they’re not… there’s, missing information gaps.
295 00:29:30.110 ⇒ 00:29:32.169 Casie Aviles: Yeah, information gap, so they just…
296 00:29:32.730 ⇒ 00:29:35.219 Casie Aviles: Need to make sure that it’s updated, then.
297 00:29:35.900 ⇒ 00:29:43.039 Amber Lin: Yeah, and overall, I think, also, like, this is just very hard to keep updated, because there’s just so much stuff.
298 00:29:43.200 ⇒ 00:30:01.019 Amber Lin: And, like, it doesn’t have a clean structure. Some of the stuff, especially later on when we have the AI converted spreadsheets, like, that gets really, really messy. And then, like, I bet they just have no clue. I don’t think they’ve read it at all.
299 00:30:03.820 ⇒ 00:30:04.650 Casie Aviles: Yeah.
300 00:30:17.090 ⇒ 00:30:20.399 Casie Aviles: And bullets shouldn’t be, like, a problem, right, Mustafa?
301 00:30:20.620 ⇒ 00:30:21.000 Casie Aviles: Amen.
302 00:30:21.350 ⇒ 00:30:23.850 Casie Aviles: Okay, yeah, I just wanted to make sure.
303 00:30:24.360 ⇒ 00:30:35.129 Amber Lin: Any other formatting stuff that’s a problem is, like, is all the tables an issue? I know all the images won’t be processed, but, like, a table like this, would that be okay?
304 00:30:36.220 ⇒ 00:30:39.220 Mustafa Raja: I have to confirm that, I need to take a look at.
305 00:30:39.220 ⇒ 00:30:39.740 Amber Lin: bet.
306 00:30:39.740 ⇒ 00:30:45.909 Mustafa Raja: how the embeddings are storing tables, but images don’t get in there, yeah. Apart from that…
307 00:30:46.780 ⇒ 00:30:53.359 Mustafa Raja: Hyperlinks, I don’t know if the, you know, the link would be in… Inside there or not.
308 00:30:54.070 ⇒ 00:31:01.500 Mustafa Raja: I’ll take a look at that also. But, apart from that, the headings and whatever, how you format it doesn’t… doesn’t really affect
309 00:31:02.150 ⇒ 00:31:03.170 Mustafa Raja: I see.
310 00:31:03.590 ⇒ 00:31:10.920 Amber Lin: Okay, okay. I think it’s more so if I want them to reorganize this, or…
311 00:31:11.050 ⇒ 00:31:14.359 Amber Lin: At least they should know what’s…
312 00:31:14.580 ⇒ 00:31:19.300 Amber Lin: In the header, and what, like, what content they have in there.
313 00:31:19.490 ⇒ 00:31:25.180 Amber Lin: I just don’t know how to make them update this well.
314 00:31:26.810 ⇒ 00:31:32.550 Amber Lin: I have a question. When we switch to Manstra,
315 00:31:33.130 ⇒ 00:31:42.800 Amber Lin: like, should we still just have, like, one central doc, or is Master better at handling, like, multiple different documents?
316 00:31:43.180 ⇒ 00:31:44.600 Amber Lin: Sources.
317 00:31:46.090 ⇒ 00:31:48.960 Mustafa Raja: It’s going to be still the same, yeah.
318 00:31:49.230 ⇒ 00:31:50.580 Amber Lin: I see. Okay.
319 00:31:50.600 ⇒ 00:31:56.550 Mustafa Raja: So… There’s no difference in how they handle, embeddings.
320 00:31:57.010 ⇒ 00:31:58.119 Amber Lin: Let’s see, okay.
321 00:31:59.650 ⇒ 00:32:00.590 Amber Lin: Alright.
322 00:32:00.800 ⇒ 00:32:10.800 Amber Lin: Let’s move on. I know, like, mechanical, the central dog is a main issue. For lawn… for the zip codes, how…
323 00:32:12.150 ⇒ 00:32:23.469 Amber Lin: let’s see… like, if some of the stuff from Steven that he asked was about lawn, and it’s not coming… not all of them, it’s coming up, so I don’t… like, I’m not 100%…
324 00:32:24.050 ⇒ 00:32:30.050 Amber Lin: sure on… Like, where the long zip codes are at.
325 00:32:31.010 ⇒ 00:32:34.760 Amber Lin: Yeah. Because there’s, like… We have inspectors.
326 00:32:35.340 ⇒ 00:32:37.169 Amber Lin: But I don’t know if we have…
327 00:32:37.320 ⇒ 00:32:40.849 Amber Lin: I don’t even know if we’re getting all the inspectors right.
328 00:32:49.080 ⇒ 00:32:51.769 Casie Aviles: Okay, so we have an inspector here.
329 00:32:52.710 ⇒ 00:32:53.740 Casie Aviles: Residential.
330 00:32:54.340 ⇒ 00:32:55.289 Casie Aviles: Let me check.
331 00:32:58.520 ⇒ 00:33:07.919 Amber Lin: purely we’re getting things right, and then, like, why is it sometimes that I ask things, and it’s right, but they ask things, but it isn’t right?
332 00:33:08.220 ⇒ 00:33:09.870 Amber Lin: I don’t understand.
333 00:33:10.700 ⇒ 00:33:11.410 Casie Aviles: Yeah…
334 00:33:11.410 ⇒ 00:33:13.389 Amber Lin: Yes, we’re using different things.
335 00:33:16.220 ⇒ 00:33:19.770 Casie Aviles: Do you think it’s just, oh, is this wrong? Alright.
336 00:33:22.120 ⇒ 00:33:27.810 Casie Aviles: Well, I think… It’s just that, the text-to-SQL then…
337 00:33:28.480 ⇒ 00:33:30.070 Amber Lin: use the cruise…
338 00:33:30.070 ⇒ 00:33:33.720 Casie Aviles: Table, when it should… it should be using inspectors.
339 00:33:34.150 ⇒ 00:33:37.110 Casie Aviles: So I think that was, like, the issue there.
340 00:33:37.400 ⇒ 00:33:40.109 Casie Aviles: And that’s why I made a fix to that prompt.
341 00:33:40.390 ⇒ 00:33:41.100 Amber Lin: Oh, sweet.
342 00:33:41.100 ⇒ 00:33:42.420 Casie Aviles: It was just really bad.
343 00:33:42.760 ⇒ 00:33:45.610 Casie Aviles: Yeah, that was just, unfortunate that…
344 00:33:46.070 ⇒ 00:33:48.850 Casie Aviles: When we tested it, it worked for us, but then…
345 00:33:49.690 ⇒ 00:33:56.239 Casie Aviles: I’m not sure, like, what’s the best way to account for that, but that would mean, like, we have this stress test each time we…
346 00:33:56.940 ⇒ 00:33:58.350 Casie Aviles: Redo something.
347 00:34:00.040 ⇒ 00:34:00.590 Amber Lin: Okay.
348 00:34:01.090 ⇒ 00:34:02.110 Amber Lin: Boom.
349 00:34:05.350 ⇒ 00:34:12.509 Amber Lin: Yeah, most of, like, Steven’s stuff is right now that makes… like, it works.
350 00:34:13.120 ⇒ 00:34:15.230 Amber Lin: But…
351 00:34:22.110 ⇒ 00:34:22.969 Amber Lin: Yeah.
352 00:34:23.360 ⇒ 00:34:24.460 Amber Lin: Alright.
353 00:34:24.960 ⇒ 00:34:31.819 Amber Lin: Okay, so where do you think the home improvement zip codes are at?
354 00:34:32.780 ⇒ 00:34:37.269 Amber Lin: Like, the lawn, sorry, sorry, stroll on lawn. The lawn…
355 00:34:37.520 ⇒ 00:34:47.249 Amber Lin: Central Dock seems okay, like, we’re not getting too many stuff from Lawn. I also don’t know, like, how much they’re using it.
356 00:34:47.870 ⇒ 00:34:48.420 Casie Aviles: Oh my gosh.
357 00:34:48.429 ⇒ 00:34:51.809 Amber Lin: are getting what they need from, like, the Law Central doc.
358 00:34:52.250 ⇒ 00:34:57.479 Casie Aviles: Yeah, I think… We, yeah, we did meet with Patricia, then…
359 00:34:58.360 ⇒ 00:34:59.320 Casie Aviles: So…
360 00:35:00.010 ⇒ 00:35:02.330 Amber Lin: I think she also.
361 00:35:02.580 ⇒ 00:35:05.890 Casie Aviles: Reported some things that she was struggling with.
362 00:35:06.100 ⇒ 00:35:08.089 Casie Aviles: So, for example,
363 00:35:10.120 ⇒ 00:35:16.650 Casie Aviles: one thing I asked Mustafa’s help with was to check, like, why are… so, one of the things they sent was that
364 00:35:17.880 ⇒ 00:35:21.989 Casie Aviles: It was returning different, answers, right?
365 00:35:23.240 ⇒ 00:35:29.870 Casie Aviles: So sometimes it would say, I’m sorry, even if it’s the same question. Sometimes it’s gonna send the right one.
366 00:35:31.720 ⇒ 00:35:37.979 Casie Aviles: So, I think… I believe what we found was that There’s something,
367 00:35:38.420 ⇒ 00:35:42.350 Casie Aviles: Wrong with… or, like, we were getting network errors with
368 00:35:42.640 ⇒ 00:35:49.290 Casie Aviles: superbase, you know, with the whole vector querying thing. So, what I was suggesting was that
369 00:35:49.760 ⇒ 00:36:08.100 Casie Aviles: we can implement some… as short-term fixes, we can do some retries there, so when it errors out, it’s gonna retry instead of giving up. However, the long-term fix would still be to move away from N8N, and that’s also what I’ve been telling them, where
370 00:36:08.620 ⇒ 00:36:11.779 Casie Aviles: We’re currently doing the migration, and…
371 00:36:12.000 ⇒ 00:36:15.330 Casie Aviles: Since, you know, we’re still on N8, then…
372 00:36:15.570 ⇒ 00:36:18.410 Casie Aviles: There are issues like these that could happen.
373 00:36:20.050 ⇒ 00:36:23.940 Casie Aviles: So that’s one… When would we… I guess we’re fully deploying, like…
374 00:36:24.080 ⇒ 00:36:31.640 Amber Lin: 3 weeks, so… Like, that’s something we can say, there’s…
375 00:36:32.110 ⇒ 00:36:32.530 Mustafa Raja: Okay.
376 00:36:32.530 ⇒ 00:36:33.530 Amber Lin: Confirmation.
377 00:36:34.740 ⇒ 00:36:43.749 Amber Lin: But in terms of, like, formatting, is there… is the issues coming because, like, their documentation is confusing?
378 00:36:43.870 ⇒ 00:36:49.160 Amber Lin: Or, like, I feel like this one documentation is slightly better than mechanical.
379 00:36:49.420 ⇒ 00:37:03.590 Mustafa Raja: So there’s this one issue that they were having, so when they would ask for lawn care or lawn mowing, so if they would ask for lawn care, Andy would also respond with,
380 00:37:03.730 ⇒ 00:37:04.900 Mustafa Raja: lawn mowing.
381 00:37:05.070 ⇒ 00:37:14.039 Mustafa Raja: And that is because in the lawn care section, they have lawn mowing instructions, whereas lawn mowing has its own section also, you know?
382 00:37:14.040 ⇒ 00:37:15.380 Amber Lin: Mmm…
383 00:37:15.380 ⇒ 00:37:17.020 Mustafa Raja: So, you said, so yeah, so…
384 00:37:18.270 ⇒ 00:37:23.780 Casie Aviles: This was the suggestion that we gave them. I see, okay. So this one is.
385 00:37:24.590 ⇒ 00:37:29.579 Mustafa Raja: So, at the top of this blue section, you’d see this section is really for lawn care, right?
386 00:37:31.380 ⇒ 00:37:33.659 Mustafa Raja: Here, we see that it’s for lawn care.
387 00:37:33.820 ⇒ 00:37:38.360 Mustafa Raja: But then… It has, some lawn mowing instructions.
388 00:37:38.710 ⇒ 00:37:39.450 Amber Lin: It doesn’t make sense to me.
389 00:37:39.450 ⇒ 00:37:43.410 Mustafa Raja: added here. And then there’s also a lawn mowing section itself.
390 00:37:43.880 ⇒ 00:37:46.799 Mustafa Raja: So, if we are going to ask for lawn care.
391 00:37:47.030 ⇒ 00:37:50.039 Mustafa Raja: Lawn mowing instructions are going to be added, nonetheless.
392 00:37:50.040 ⇒ 00:38:04.889 Amber Lin: I see, I see. That makes… that’s really helpful, because I think that’s also a mechanical’s problem. Their sections are just mix-matched together, because there’s not really an organization, and they have…
393 00:38:04.940 ⇒ 00:38:10.870 Amber Lin: like, sometimes they just have bullets answering random stuff scattered throughout, like, I think…
394 00:38:10.930 ⇒ 00:38:19.399 Amber Lin: if we ask them to really separate it out by service, I think it’ll become a lot better, because, like.
395 00:38:19.750 ⇒ 00:38:20.540 Amber Lin: Right.
396 00:38:20.670 ⇒ 00:38:21.979 Amber Lin: I just don’t.
397 00:38:22.140 ⇒ 00:38:27.470 Amber Lin: Ugh, I really don’t want to deal with this, but I don’t know what… I think they don’t know what to do.
398 00:38:28.580 ⇒ 00:38:37.100 Amber Lin: Okay, so let me say on mechanical… And sections… Organization.
399 00:38:37.590 ⇒ 00:38:40.799 Amber Lin: So, Lawn also has that issue.
400 00:38:41.220 ⇒ 00:38:46.029 Amber Lin: For the zip codes, we have both the inspectors and technicians in there, right?
401 00:38:47.450 ⇒ 00:38:59.299 Casie Aviles: For Lawn, yes, but then another thing that came up was that I just learned from Patricia that they were updating it every month, so we have to update that.
402 00:38:59.300 ⇒ 00:38:59.870 Amber Lin: Mmm.
403 00:38:59.870 ⇒ 00:39:01.219 Casie Aviles: missions every month.
404 00:39:01.940 ⇒ 00:39:12.109 Casie Aviles: And then I asked Janice if that’s the case for the other inspectors, and then she said, well, for other departments, they don’t… they don’t change much.
405 00:39:12.420 ⇒ 00:39:19.729 Casie Aviles: But then for, Lauren, it changes monthly, so we have to stay on top of that as well.
406 00:39:19.730 ⇒ 00:39:22.239 Amber Lin: I see, I see, oh gosh.
407 00:39:22.510 ⇒ 00:39:24.780 Amber Lin: Alright.
408 00:39:25.190 ⇒ 00:39:35.349 Amber Lin: then I guess the main thing we ask is, can they refer to the zip code as source of truth? But then if they ask… if they use the UI, they’re not going to ask Andy.
409 00:39:35.610 ⇒ 00:39:36.650 Amber Lin: So, I don’t know.
410 00:39:37.480 ⇒ 00:39:39.479 Casie Aviles: That’s true.
411 00:39:41.450 ⇒ 00:39:48.140 Amber Lin: like… maybe we just don’t be caught up on the… that’s what… that was our…
412 00:39:48.290 ⇒ 00:39:52.030 Amber Lin: whole discussion yesterday, so… I’ll skip over that.
413 00:39:52.230 ⇒ 00:39:53.579 Amber Lin: Let’s see…
414 00:39:53.580 ⇒ 00:39:54.250 Casie Aviles: Yeah.
415 00:39:54.820 ⇒ 00:40:05.950 Amber Lin: questions are routed correctly. I think most long questions are, like, routed to long. I think mechanical sometimes does have confusion with handy… with, like.
416 00:40:06.440 ⇒ 00:40:08.040 Amber Lin: Home improvement.
417 00:40:08.340 ⇒ 00:40:15.849 Amber Lin: But, like, I think lawn’s mostly good, right? Have you seen triage tickets? That’s… Routing issues.
418 00:40:24.100 ⇒ 00:40:34.600 Casie Aviles: Apart from the questions that… Yvette and Steven asked, I don’t think we have a lot of lawn-related issues.
419 00:40:35.290 ⇒ 00:40:38.240 Amber Lin: Okay, so I’m gonna say we’re okay.
420 00:40:38.240 ⇒ 00:40:45.610 Casie Aviles: Yeah, but looking at it right now, it’s, you know, updating issues again, so…
421 00:40:45.930 ⇒ 00:40:49.489 Casie Aviles: It says there’s a new amount, what else?
422 00:40:53.430 ⇒ 00:40:55.930 Casie Aviles: So it’s mostly cost-related.
423 00:40:58.480 ⇒ 00:41:07.860 Casie Aviles: See, even… even they acknowledge that Their guides are not updated.
424 00:41:08.360 ⇒ 00:41:11.420 Casie Aviles: Are not all updated or accurate, so…
425 00:41:11.620 ⇒ 00:41:13.210 Amber Lin: Hmm, I see.
426 00:41:15.560 ⇒ 00:41:21.550 Casie Aviles: So, really, the problem here is they don’t have, like, the main source of truth that’s… Updated.
427 00:41:21.550 ⇒ 00:41:22.200 Amber Lin: Oh, gosh.
428 00:41:22.200 ⇒ 00:41:22.860 Casie Aviles: Go.
429 00:41:22.860 ⇒ 00:41:26.060 Amber Lin: Okay, so that’s good. So lawns mostly…
430 00:41:26.430 ⇒ 00:41:42.150 Amber Lin: their issue. Like, their technicians are not updated, which is the main stuff that’s coming in. I think their central dock has just mostly some, like, minor issues. It’s not as bad as mechanical. And lastly, like, I don’t think they’re updating the central dock.
431 00:41:42.320 ⇒ 00:41:43.600 Amber Lin: as much.
432 00:41:44.320 ⇒ 00:41:46.220 Amber Lin: So that’s… that’s good.
433 00:41:48.890 ⇒ 00:41:49.859 Casie Aviles: Let me go check it.
434 00:41:50.460 ⇒ 00:41:55.390 Amber Lin: Right, and then we have… Home improvement, like.
435 00:41:55.520 ⇒ 00:42:03.400 Amber Lin: I don’t know too much about homework, because I haven’t seen too many of the tickets come in, so I don’t even know if they’re…
436 00:42:03.780 ⇒ 00:42:09.000 Amber Lin: Like… giving enough feedback, or maybe I just haven’t been looking.
437 00:42:12.650 ⇒ 00:42:15.220 Amber Lin: We’ve added… sorry, go ahead.
438 00:42:16.110 ⇒ 00:42:22.169 Casie Aviles: Yeah, I was just checking the history of updates being done. Their last one was on the 24th of December.
439 00:42:22.170 ⇒ 00:42:23.060 Amber Lin: Mmm…
440 00:42:23.060 ⇒ 00:42:25.790 Casie Aviles: So they have pretty large gaps, you know, with updating it.
441 00:42:26.450 ⇒ 00:42:27.220 Mustafa Raja: Yeah, totally.
442 00:42:27.220 ⇒ 00:42:30.590 Casie Aviles: December, October… September…
443 00:42:31.090 ⇒ 00:42:33.239 Amber Lin: Let’s see, okay, makes sense.
444 00:42:33.340 ⇒ 00:42:39.319 Amber Lin: What about their… we did add home improvement technicians, right?
445 00:42:41.390 ⇒ 00:42:44.350 Amber Lin: I think Mustafa added that… Back then.
446 00:42:44.580 ⇒ 00:42:46.430 Casie Aviles: This one, right?
447 00:42:46.720 ⇒ 00:42:47.310 Amber Lin: Yeah.
448 00:42:47.820 ⇒ 00:42:52.189 Casie Aviles: I… yeah, I think… I think I… yeah, we added this. I can also check.
449 00:42:52.940 ⇒ 00:42:55.090 Casie Aviles: Yeah, let’s just show an improvement.
450 00:42:55.700 ⇒ 00:42:56.180 Amber Lin: Ignition.
451 00:42:56.180 ⇒ 00:42:57.770 Casie Aviles: These are technicians, right?
452 00:42:57.770 ⇒ 00:43:00.960 Amber Lin: Yeah, let’s see… and we have inspectors, I think.
453 00:43:01.110 ⇒ 00:43:03.969 Amber Lin: But… Oh, so not can-free.
454 00:43:06.240 ⇒ 00:43:14.660 Amber Lin: Cool, okay, we have… what about commercial? Do we have common proof and commercial, or do they do… I think they do both?
455 00:43:15.240 ⇒ 00:43:17.320 Amber Lin: Let’s see…
456 00:43:17.760 ⇒ 00:43:20.160 Casie Aviles: Oh, then I think I have to change.
457 00:43:20.160 ⇒ 00:43:21.799 Amber Lin: More, like, commercial.
458 00:43:22.600 ⇒ 00:43:27.900 Amber Lin: Wait, let me, let me check, let me check, like, I think we only have residential.
459 00:43:28.280 ⇒ 00:43:28.870 Amber Lin: Oh.
460 00:43:28.870 ⇒ 00:43:31.519 Casie Aviles: I only added them as residential.
461 00:43:32.370 ⇒ 00:43:33.170 Casie Aviles: Yeah.
462 00:43:33.330 ⇒ 00:43:40.100 Casie Aviles: So me, I mean, I could update them to be both, if that’s… That’s accurate.
463 00:43:41.210 ⇒ 00:43:46.390 Amber Lin: Yeah, one sec…
464 00:44:12.150 ⇒ 00:44:15.180 Amber Lin: Yeah, I don’t know. I don’t know if they cover both.
465 00:44:15.620 ⇒ 00:44:18.630 Casie Aviles: Yeah, so that’s… that’s… that’s another thing, like…
466 00:44:18.760 ⇒ 00:44:21.980 Casie Aviles: We have to constantly, like, ask them
467 00:44:22.530 ⇒ 00:44:30.590 Casie Aviles: Because it’s not immediately clear. But if they have, like, they’re able to update it here, and they specify it, then it’s on them.
468 00:44:31.310 ⇒ 00:44:35.469 Casie Aviles: Anyway, it looks like they also made some updates again, so now I’m…
469 00:44:35.800 ⇒ 00:44:39.030 Casie Aviles: Trying to look for certain people that are here.
470 00:44:39.860 ⇒ 00:44:40.630 Casie Aviles: Wait.
471 00:44:41.810 ⇒ 00:44:49.299 Casie Aviles: Okay, let’s see if this one’s, this person’s here, and then we’ll… Okay, yeah, we do have…
472 00:44:49.820 ⇒ 00:44:51.950 Casie Aviles: We do have a random load.
473 00:44:52.490 ⇒ 00:44:55.550 Casie Aviles: So, but I can see that they made updates.
474 00:44:55.730 ⇒ 00:44:57.740 Casie Aviles: So I’m not able to sync.
475 00:44:58.110 ⇒ 00:44:59.060 Casie Aviles: Automatically.
476 00:44:59.060 ⇒ 00:45:05.129 Amber Lin: Yeah, yeah, totally, and their format makes it impossible to sync it, even if we wanted to.
477 00:45:06.170 ⇒ 00:45:21.510 Amber Lin: Okay, so that doesn’t work. I feel like the only way we’ll get them to update is that the CSR is just looking at… like, either they completely use ANDI, which are… which we are not there yet, or they’re gonna have to look at the zip code DB.
478 00:45:22.880 ⇒ 00:45:24.529 Amber Lin: Okay.
479 00:45:24.690 ⇒ 00:45:34.340 Amber Lin: I’ll keep that in mind. So, technicians need confirmation about commercial. Their central dock is… O…
480 00:45:34.580 ⇒ 00:45:38.760 Amber Lin: Hey, I think, but just out of date.
481 00:45:39.120 ⇒ 00:45:46.280 Amber Lin: I can think it looks… looks… Alright,
482 00:45:47.350 ⇒ 00:45:52.460 Amber Lin: May need a little bit of formatting help, but, like, it feels okay.
483 00:45:55.200 ⇒ 00:45:57.079 Mustafa Raja: I need to hope for a client dry run.
484 00:45:57.080 ⇒ 00:45:58.289 Amber Lin: Okay, go, go ahead.
485 00:45:58.290 ⇒ 00:45:59.109 Casie Aviles: Oh, okay.
486 00:45:59.370 ⇒ 00:46:00.599 Mustafa Raja: Thank you, Mustafa.
487 00:46:08.720 ⇒ 00:46:20.070 Amber Lin: I think home improvement has, like, the biggest routing issue, right? Like, what’s the most common answers with two departments? Could you search that, or just search home improvement?
488 00:46:23.030 ⇒ 00:46:26.330 Amber Lin: Because, yeah… Home improve…
489 00:46:29.690 ⇒ 00:46:40.789 Amber Lin: there’s a lot of mechanical, and I guess that’s the most recent ones. Could you scroll down? I just want to see, like, if it gets confused with other departments.
490 00:46:42.910 ⇒ 00:46:46.310 Amber Lin: Yeah… That one.
491 00:46:50.590 ⇒ 00:46:52.110 Amber Lin: That makes sense.
492 00:46:52.250 ⇒ 00:46:59.700 Amber Lin: Okay, so I would say, like, routing is an issue for home improvement.
493 00:47:01.240 ⇒ 00:47:05.330 Amber Lin: How… I don’t know how to improve that, though.
494 00:47:07.020 ⇒ 00:47:09.799 Amber Lin: Wait, should they… wait, we’ll see.
495 00:47:10.510 ⇒ 00:47:21.810 Amber Lin: Trimming and removing bamboos, like that. Like, trimming and removing bamboos sounds like… Sounds like… lot.
496 00:47:26.650 ⇒ 00:47:30.399 Casie Aviles: I think this was something Mustafa worked on. Yeah.
497 00:47:30.400 ⇒ 00:47:31.050 Amber Lin: Hmm…
498 00:47:33.150 ⇒ 00:47:35.289 Casie Aviles: Could be lowering as well.
499 00:47:36.570 ⇒ 00:47:44.790 Amber Lin: Yeah, there’s, like, yes, Master Gardeners with Bamboo Services is in home improvement, so, like, our responses are, in fact.
500 00:47:45.150 ⇒ 00:47:47.700 Amber Lin: Based on what they have, so…
501 00:47:48.430 ⇒ 00:47:51.210 Amber Lin: And they were asking about bamboo, so I don’t know.
502 00:47:59.500 ⇒ 00:48:04.790 Amber Lin: Well, I think our… when we added the departments and the response, it was very helpful.
503 00:48:06.140 ⇒ 00:48:13.399 Amber Lin: That makes the checking a lot easier. Anyways, okay, I’ll say there’s some routing issues. Their central dock is probably out of…
504 00:48:13.650 ⇒ 00:48:17.390 Amber Lin: Somewhat out of date, or they don’t know what’s in there.
505 00:48:19.030 ⇒ 00:48:28.860 Amber Lin: I’ll say, like, not used to… Often… needs… Needs check of freshness.
506 00:48:38.670 ⇒ 00:48:44.669 Amber Lin: Cool, alright. Here’s the question mark.
507 00:48:46.790 ⇒ 00:48:54.660 Amber Lin: Alright, and then for commercial, commercial, I know we added commercial pests, mechanical…
508 00:48:54.920 ⇒ 00:49:02.470 Casie Aviles: Yeah, we did add commercial pass, but they pointed me to a new… sheet.
509 00:49:02.700 ⇒ 00:49:03.240 Amber Lin: What?
510 00:49:04.710 ⇒ 00:49:05.200 Casie Aviles: Yeah.
511 00:49:05.200 ⇒ 00:49:07.589 Amber Lin: Oh, God, okay.
512 00:49:08.400 ⇒ 00:49:17.109 Casie Aviles: So… let’s see, I don’t know if it’s just my fault if I didn’t read it, but…
513 00:49:17.710 ⇒ 00:49:22.460 Casie Aviles: Let’s see, I asked… Jenny’s, like…
514 00:49:23.240 ⇒ 00:49:24.260 Amber Lin: Okay, let’s see.
515 00:49:24.260 ⇒ 00:49:24.860 Casie Aviles: Where?
516 00:49:24.860 ⇒ 00:49:31.569 Amber Lin: And what did she say? I also read it, it was, like, she only answered one of your questions. So.
517 00:49:32.900 ⇒ 00:49:35.399 Casie Aviles: So, to my understanding, we would get.
518 00:49:35.400 ⇒ 00:49:36.310 Amber Lin: I think we were…
519 00:49:36.310 ⇒ 00:49:36.720 Casie Aviles: commercial.
520 00:49:36.720 ⇒ 00:49:48.749 Amber Lin: This, yeah, but I think when she’s talking about, like, slim or not, like, that’s kind of, like, the tech size we have for mechanical techs.
521 00:49:50.160 ⇒ 00:50:00.270 Casie Aviles: Yeah, I think what we were talking about on the call was the admin UI, so she was just asking if we could have another column, which I haven’t really added, but…
522 00:50:00.600 ⇒ 00:50:06.260 Casie Aviles: if she said that I should reference this sheet, For, like…
523 00:50:06.260 ⇒ 00:50:08.619 Amber Lin: What’s the sheet you were using before?
524 00:50:10.250 ⇒ 00:50:13.719 Casie Aviles: For what, you mean? For adding the commercial pests?
525 00:50:13.720 ⇒ 00:50:14.660 Amber Lin: Yeah.
526 00:50:14.910 ⇒ 00:50:16.510 Casie Aviles: Yeah, I was using this.
527 00:50:16.660 ⇒ 00:50:20.330 Casie Aviles: Okay. And then I asked her.
528 00:50:20.600 ⇒ 00:50:25.359 Casie Aviles: She’s telling me to go to the pest division skills and zips sheet.
529 00:50:25.560 ⇒ 00:50:30.669 Casie Aviles: But if I remember correctly, that one was for residential pests only.
530 00:50:30.980 ⇒ 00:50:31.920 Casie Aviles: So she said…
531 00:50:31.920 ⇒ 00:50:33.060 Amber Lin: Yeah…
532 00:50:33.130 ⇒ 00:50:35.640 Casie Aviles: Yes, for commercial… their own sheet.
533 00:50:35.640 ⇒ 00:50:37.549 Amber Lin: I see, I see. She’s saying that
534 00:50:37.750 ⇒ 00:50:49.430 Amber Lin: Commercial will have a different one than the past skills and zips. This is the… like, we will be in the, like, commercial chat for that, so I think this is… I think we’re correct.
535 00:50:49.670 ⇒ 00:50:52.199 Amber Lin: So, I think… So, yeah, we asked her.
536 00:50:52.200 ⇒ 00:50:54.070 Casie Aviles: Yeah, we asked last month.
537 00:50:54.200 ⇒ 00:50:54.730 Casie Aviles: Where does.
538 00:50:54.730 ⇒ 00:50:55.180 Amber Lin: Yeah, yeah.
539 00:50:55.180 ⇒ 00:50:57.050 Casie Aviles: commercial technicians is, and then…
540 00:50:57.050 ⇒ 00:50:57.849 Amber Lin: This is good.
541 00:50:58.670 ⇒ 00:51:01.770 Casie Aviles: And then I asked, did they give a new and new?
542 00:51:02.550 ⇒ 00:51:04.400 Casie Aviles: a new sheet that I have.
543 00:51:04.400 ⇒ 00:51:05.190 Amber Lin: What?
544 00:51:05.190 ⇒ 00:51:05.790 Casie Aviles: Lord.
545 00:51:06.220 ⇒ 00:51:08.119 Amber Lin: And then she said…
546 00:51:08.120 ⇒ 00:51:12.030 Casie Aviles: Are you also using the sheet? So this is… I haven’t seen this before.
547 00:51:12.030 ⇒ 00:51:16.629 Amber Lin: I’ve never seen… I think I cut… I don’t remember if I’ve seen this before.
548 00:51:17.390 ⇒ 00:51:18.099 Casie Aviles: I mean, this is insane.
549 00:51:18.100 ⇒ 00:51:22.999 Amber Lin: Inspectors, right? So that one’s for technicians, and this is for inspectors?
550 00:51:25.340 ⇒ 00:51:28.169 Casie Aviles: This is commercial technicians.
551 00:51:28.170 ⇒ 00:51:29.080 Amber Lin: commercial…
552 00:51:29.260 ⇒ 00:51:32.109 Casie Aviles: Yeah, because it says tech, right? It says tech.
553 00:51:32.110 ⇒ 00:51:33.000 Amber Lin: God…
554 00:51:33.260 ⇒ 00:51:33.930 Casie Aviles: And then…
555 00:51:33.930 ⇒ 00:51:35.940 Amber Lin: So what are we supposed to use?
556 00:51:37.840 ⇒ 00:51:38.370 Casie Aviles: Okay, lucky.
557 00:51:38.370 ⇒ 00:51:40.709 Amber Lin: Can we see the pest directory also?
558 00:51:41.840 ⇒ 00:51:44.579 Casie Aviles: So I’ve added everything up until here, right?
559 00:51:45.480 ⇒ 00:51:46.330 Amber Lin: Yeah.
560 00:51:46.480 ⇒ 00:51:51.029 Casie Aviles: This… I’ve added everything here, but not 45 below.
561 00:51:51.780 ⇒ 00:51:53.930 Amber Lin: Oh, crap.
562 00:51:53.930 ⇒ 00:51:56.090 Casie Aviles: And then they’re redirecting me here.
563 00:51:56.680 ⇒ 00:52:00.020 Amber Lin: Alright, so let’s say we have confusion.
564 00:52:16.190 ⇒ 00:52:22.459 Amber Lin: Alright, okay, that’s an issue. Mechanical, we’re still missing.
565 00:52:22.940 ⇒ 00:52:30.640 Amber Lin: a few… Fields… Home improvement… Neat.
566 00:52:30.980 ⇒ 00:52:32.220 Amber Lin: Food check.
567 00:52:32.660 ⇒ 00:52:34.940 Amber Lin: Commercial texts.
568 00:52:35.790 ⇒ 00:52:37.749 Casie Aviles: Oh, right, the dispatch one.
569 00:52:38.320 ⇒ 00:52:44.840 Amber Lin: Yeah, this message is just same as mechanical text, they just, like, they just ask slightly differently.
570 00:52:45.050 ⇒ 00:53:03.760 Amber Lin: You can ignore that one. That’s just, like, the zips of, like, what market areas they do, but I think we were able to add them from the other sheet, so, like, we will just go off of the sheet we have. I think we’re pretty close to adding it. I might just say that we just go ahead and
571 00:53:03.990 ⇒ 00:53:07.010 Amber Lin: Added, because they haven’t responded yet.
572 00:53:07.210 ⇒ 00:53:11.260 Amber Lin: But… Lord…
573 00:53:18.070 ⇒ 00:53:22.500 Amber Lin: So, we’re good on lawn, home improvement, commercial, we need to check.
574 00:53:23.040 ⇒ 00:53:23.920 Amber Lin: Alright.
575 00:53:24.960 ⇒ 00:53:27.490 Amber Lin: Commercial Central Dock.
576 00:53:30.020 ⇒ 00:53:39.880 Amber Lin: I don’t know if commercial is using it at all. Do you see any triage for commercial tickets?
577 00:53:41.760 ⇒ 00:53:43.580 Amber Lin: Would you search the logs?
578 00:53:50.210 ⇒ 00:53:52.439 Casie Aviles: Hmm, these are zip questions.
579 00:53:52.670 ⇒ 00:53:54.370 Amber Lin: Okay. Okay, let’s go…
580 00:53:54.770 ⇒ 00:53:56.100 Casie Aviles: Further down.
581 00:53:57.860 ⇒ 00:54:06.010 Casie Aviles: HVAC, this is, why does it show up? But there’s no commercial here, so… oh, this one, yes.
582 00:54:06.010 ⇒ 00:54:07.699 Amber Lin: Mmm, let’s see. This one.
583 00:54:08.780 ⇒ 00:54:11.500 Casie Aviles: This is for Mechanical. Let’s see…
584 00:54:11.500 ⇒ 00:54:14.170 Amber Lin: You could actually search, like, department.
585 00:54:14.570 ⇒ 00:54:15.180 Amber Lin: coal.
586 00:54:15.180 ⇒ 00:54:15.860 Casie Aviles: Oh, okay.
587 00:54:15.860 ⇒ 00:54:17.990 Amber Lin: commercial. That would be better.
588 00:54:26.390 ⇒ 00:54:27.490 Casie Aviles: Yeah, great.
589 00:54:27.790 ⇒ 00:54:28.550 Casie Aviles: Okay.
590 00:54:30.980 ⇒ 00:54:33.100 Casie Aviles: Nathan Hall needs to be removed.
591 00:54:34.070 ⇒ 00:54:35.910 Casie Aviles: So that’s a central adopting.
592 00:54:36.950 ⇒ 00:54:37.700 Amber Lin: Morning.
593 00:54:40.630 ⇒ 00:54:48.029 Amber Lin: Yeah, I… I would say, let me check their… when they last updated this. Also, like, December…
594 00:54:48.680 ⇒ 00:54:52.349 Amber Lin: December 20th. Okay, so that’s a month ago.
595 00:54:52.890 ⇒ 00:54:57.350 Amber Lin: I’m gonna say they need to work on updating the central dog.
596 00:54:57.630 ⇒ 00:55:00.859 Casie Aviles: Yeah, so we can still see Nathan here.
597 00:55:01.780 ⇒ 00:55:03.850 Amber Lin: Yeah… okay, cool.
598 00:55:04.330 ⇒ 00:55:05.350 Casie Aviles: Take them long.
599 00:55:13.560 ⇒ 00:55:24.589 Amber Lin: Okay, well, it looks like we’ve gone through all the departments. Looks like one is, like, the main issues, like, one is the zip code, two is the central dock.
600 00:55:24.670 ⇒ 00:55:39.919 Amber Lin: They need reorganization efforts on most of the central docks, and they’re not updating it as frequently. On the zip code side, we’re gonna have to call them quite a few times. I think this is gonna be quite a tedious effort, to do.
601 00:55:40.730 ⇒ 00:55:41.390 Casie Aviles: Yeah.
602 00:55:41.390 ⇒ 00:55:56.089 Amber Lin: Because the stuff is just so messy. But to prevent future messy, things from happening, I think we need to ask them to, like, read from the DB. So we…
603 00:55:56.500 ⇒ 00:56:08.290 Amber Lin: end up having to give them read-only access, because if the CSRs are reading the… reading the sheets, they will also have to update the sheets, which takes away their incentive to update the DP.
604 00:56:11.130 ⇒ 00:56:12.770 Casie Aviles: Oh, wait, say that again? Sorry.
605 00:56:12.770 ⇒ 00:56:18.430 Amber Lin: I think if CSRs Don’t get to, like, look at the…
606 00:56:19.220 ⇒ 00:56:19.590 Casie Aviles: Amazing.
607 00:56:19.980 ⇒ 00:56:23.070 Amber Lin: They will look at the sheets, and if they look at the.
608 00:56:23.070 ⇒ 00:56:24.140 Casie Aviles: Yes, it’s the trainers…
609 00:56:24.140 ⇒ 00:56:28.289 Amber Lin: will have to update the sheets, and then they will forget to update the DB.
610 00:56:28.680 ⇒ 00:56:34.220 Casie Aviles: Yes, exactly. So then, yeah, we want to phase those out in favor of this, but…
611 00:56:34.500 ⇒ 00:56:35.020 Amber Lin: Okay.
612 00:56:35.040 ⇒ 00:56:42.860 Casie Aviles: I think that’s going to take some time, working with them, probably need a bunch of calls.
613 00:56:43.430 ⇒ 00:56:44.090 Amber Lin: Nia.
614 00:56:44.930 ⇒ 00:56:49.240 Amber Lin: Makes sense. Okay, so, like, In terms of that, we should tell…
615 00:56:49.680 ⇒ 00:56:51.849 Amber Lin: Probably tell Sam or tell the town that…
616 00:56:52.010 ⇒ 00:56:55.099 Amber Lin: We expect a lot of meetings and calls here.
617 00:56:56.270 ⇒ 00:56:57.719 Casie Aviles: Yeah, probably, since…
618 00:56:57.720 ⇒ 00:56:59.870 Amber Lin: Maybe they’ll have a better solution.
619 00:57:00.150 ⇒ 00:57:07.759 Casie Aviles: Yeah, and I also told Janice, like, if she’s the only person maintaining this, then it’s also gonna be hard, because that’s what we’re seeing.
620 00:57:07.940 ⇒ 00:57:09.200 Casie Aviles: with ourselves.
621 00:57:09.570 ⇒ 00:57:10.030 Amber Lin: Yeah.
622 00:57:10.030 ⇒ 00:57:13.480 Casie Aviles: And there are a lot of departments, so…
623 00:57:14.950 ⇒ 00:57:15.939 Amber Lin: Here. Yeah.
624 00:57:19.490 ⇒ 00:57:25.030 Casie Aviles: Like, I mean, they can… I think Andy can still be used, even if… This can be, like.
625 00:57:25.230 ⇒ 00:57:33.410 Casie Aviles: in parallel, or in tandem with Andy. It’s just that since the central dock stuff still would come through Andy, right? So I don’t think.
626 00:57:34.340 ⇒ 00:57:39.700 Casie Aviles: But yeah, like, I agree that majority of the questions are kind of related to the ZIP, so…
627 00:57:39.860 ⇒ 00:57:40.500 Casie Aviles: That might…
628 00:57:42.320 ⇒ 00:57:45.150 Casie Aviles: Yeah, I guess that might make it,
629 00:57:46.000 ⇒ 00:57:50.679 Casie Aviles: what do you call this? That might lessen the usage from Andy, if they could just look at it here.
630 00:57:52.160 ⇒ 00:57:53.450 Amber Lin: Yeah.
631 00:57:53.960 ⇒ 00:57:55.460 Casie Aviles: Yeah, that’s all I had.
632 00:57:55.940 ⇒ 00:57:56.670 Amber Lin: Okay.
633 00:57:57.170 ⇒ 00:58:00.830 Amber Lin: Sounds good. I will go meet with them later.
634 00:58:01.590 ⇒ 00:58:03.169 Amber Lin: Sam will also be there.
635 00:58:03.400 ⇒ 00:58:07.859 Amber Lin: Alright, thank you so much, this has been a long meeting, but I think we got through quite a bit.
636 00:58:08.480 ⇒ 00:58:12.169 Casie Aviles: Yeah, no problem. I mean, I think our…
637 00:58:12.520 ⇒ 00:58:20.049 Casie Aviles: does, like, does our, findings make sense? Like, I don’t want to just say that it’s their fault, like…
638 00:58:20.740 ⇒ 00:58:21.819 Casie Aviles: You know…
639 00:58:22.690 ⇒ 00:58:39.759 Amber Lin: Yeah, I think, like, where we’re falling short is that we just don’t have… we don’t have enough energy to cover all the updates, and if it’s all falling on us, like, we’re… we can only do, like, 5% of everything, because, like, there’s so many departments and so many…
640 00:58:40.500 ⇒ 00:58:41.200 Casie Aviles: Yes.
641 00:58:41.200 ⇒ 00:58:47.140 Amber Lin: areas coming in. So… Blake.
642 00:58:48.030 ⇒ 00:58:56.480 Amber Lin: What we can do is we’ll work with them, and, like, we can handle the prompting and tell them
643 00:58:56.750 ⇒ 00:59:07.270 Amber Lin: Handle the prompting, and then tell them what’s missing, but, like, that’s what we can do, and, like, if we tell them and then they don’t put it in, then it’s really not on us anymore.
644 00:59:07.930 ⇒ 00:59:13.430 Casie Aviles: Okay, okay, yeah, I just hope, yeah, I just wanted to make sure that I made sense.
645 00:59:14.000 ⇒ 00:59:16.990 Amber Lin: Yeah, it makes sense. Alright, thank you so much.
646 00:59:16.990 ⇒ 00:59:18.580 Casie Aviles: Thank you. Thank you, Amber.
647 00:59:18.580 ⇒ 00:59:19.380 Amber Lin: Bye.
648 00:59:19.860 ⇒ 00:59:20.550 Casie Aviles: Bye-bye.