Meeting Title: ABC | Weekly KPI Review Date: 2026-01-26 Meeting participants: read.ai meeting notes, Yvette’s Notetaker (Otter.ai), YvetteRuiz, JanieceGarcia, Amber Lin
WEBVTT
1 00:02:24.940 ⇒ 00:02:26.010 JanieceGarcia: We’re here!
2 00:02:27.850 ⇒ 00:02:29.749 YvetteRuiz: Yes, we are!
3 00:02:33.200 ⇒ 00:02:38.890 YvetteRuiz: I just sent you a kickback on the updates for the presets from…
4 00:02:39.720 ⇒ 00:02:40.670 JanieceGarcia: I saw him.
5 00:02:42.910 ⇒ 00:02:45.199 YvetteRuiz: Where is this?
6 00:03:07.730 ⇒ 00:03:22.140 JanieceGarcia: And I have us as a divide and conqueror, but I do have Dana, in the mechanical, and then mechanical cues, and then I know, they already asked for a pest, so I put Annabelle.
7 00:03:22.370 ⇒ 00:03:23.360 JanieceGarcia: I’m pest.
8 00:03:24.650 ⇒ 00:03:29.770 JanieceGarcia: As well, and then I have, it split for…
9 00:03:30.230 ⇒ 00:03:35.689 JanieceGarcia: the inspectors Heaven’s working on, so whenever Diana… Oh, go ahead, Evan.
10 00:03:36.380 ⇒ 00:03:37.370 YvetteRuiz: Hey, Cass!
11 00:03:39.800 ⇒ 00:03:40.810 Amber Lin: Hi there!
12 00:03:42.340 ⇒ 00:03:43.440 JanieceGarcia: Hey!
13 00:03:45.480 ⇒ 00:03:48.629 Amber Lin: Sorry, I only caught the second half of what you were speaking.
14 00:03:50.740 ⇒ 00:03:53.730 JanieceGarcia: You’re okay. We had, bad weather this…
15 00:03:53.930 ⇒ 00:03:58.730 JanieceGarcia: Weekend, and it’s still… it was still freezing this morning, so…
16 00:03:58.730 ⇒ 00:03:59.810 Amber Lin: Oh, wow.
17 00:04:00.060 ⇒ 00:04:04.560 JanieceGarcia: We’re not putting our techs out on the road, and we’re working from home, so it’s a lot.
18 00:04:05.010 ⇒ 00:04:06.960 JanieceGarcia: We’re rescheduling everything right now.
19 00:04:07.270 ⇒ 00:04:08.730 Amber Lin: Wow, okay.
20 00:04:09.440 ⇒ 00:04:11.370 Amber Lin: Do you guys still need this meeting?
21 00:04:11.780 ⇒ 00:04:13.570 Amber Lin: Would you like the extra time?
22 00:04:13.790 ⇒ 00:04:15.479 JanieceGarcia: No, I think Eva,
23 00:04:15.760 ⇒ 00:04:22.539 JanieceGarcia: I think I would still want to have it. I’m still good with having it, I was just updating her on what the plan was already on my end.
24 00:04:23.020 ⇒ 00:04:23.620 Amber Lin: Cool.
25 00:04:25.020 ⇒ 00:04:27.600 JanieceGarcia: Divide and hunger.
26 00:04:28.400 ⇒ 00:04:29.540 JanieceGarcia: That’s what we’re doing.
27 00:04:33.760 ⇒ 00:04:34.510 YvetteRuiz: Hello?
28 00:04:35.020 ⇒ 00:04:36.020 Amber Lin: Hi.
29 00:04:36.020 ⇒ 00:04:37.599 YvetteRuiz: Hi, how are you?
30 00:04:37.600 ⇒ 00:04:43.750 Amber Lin: I’m good! I just got back to LA. I heard the weather was really bad.
31 00:04:46.430 ⇒ 00:04:47.290 JanieceGarcia: There’s hope.
32 00:04:47.290 ⇒ 00:04:59.270 YvetteRuiz: It’s cold. Yeah, we’re getting through it. I mean, it’s not, like, natural disasters, it’s just… yeah, it’s just different for us, because we never deal with stuff like this.
33 00:04:59.270 ⇒ 00:05:02.010 Amber Lin: Wow.
34 00:05:02.150 ⇒ 00:05:14.789 YvetteRuiz: People in other locations, they’d be laughing at us, probably, if we were. But no, I mean, it’s cold, for sure, and it’s nasty out there. I mean, we just… we have to err on the side of cautions, for sure, because we’re just not used to this.
35 00:05:14.790 ⇒ 00:05:15.980 JanieceGarcia: Weather. Weather?
36 00:05:15.980 ⇒ 00:05:16.690 Amber Lin: Yeah.
37 00:05:16.800 ⇒ 00:05:29.739 Amber Lin: Totally. Janiece said you had some items you wanted to discuss. We did meet… so last week, we did meet with Janice, and then we also met with Patricia, so we have the items from her as well.
38 00:05:30.780 ⇒ 00:05:31.350 YvetteRuiz: Okay.
39 00:05:31.600 ⇒ 00:05:32.280 Amber Lin: No.
40 00:05:34.200 ⇒ 00:05:37.010 Amber Lin: I saw your email on the cancellation.
41 00:05:37.860 ⇒ 00:05:41.960 YvetteRuiz: I’m sorry, you had mentioned the… Janiece mentioned I wanted to meet on what? I’m sorry? What did I meet on a meet on?
42 00:05:41.960 ⇒ 00:05:47.430 Amber Lin: Oh, sorry, I just asked if you guys need the extra time, if you guys want to have this meeting.
43 00:05:48.330 ⇒ 00:05:50.950 JanieceGarcia: And I told her, you probably wouldn’t want to cancel that week.
44 00:05:50.950 ⇒ 00:05:53.839 YvetteRuiz: Oh, if we wanted this meeting or not?
45 00:05:54.230 ⇒ 00:05:54.849 YvetteRuiz: Is that what.
46 00:05:54.850 ⇒ 00:05:57.660 Amber Lin: For today, for today, because I just heard you guys were very.
47 00:05:57.660 ⇒ 00:06:14.070 YvetteRuiz: Oh, I’m so sorry, I’m… I was like, what did I mean? Yeah, I’m… I’m… I’m okay, I mean, that’s… I mean, I’m okay now. I was just trying to situ… I was just trying to get everything situated after Bobby made his announcements, which I did already, where there’s still confusion, but oh well.
48 00:06:15.080 ⇒ 00:06:15.810 YvetteRuiz: Let me see.
49 00:06:17.530 ⇒ 00:06:21.800 Amber Lin: Let’s see, on my list…
50 00:06:22.070 ⇒ 00:06:36.490 Amber Lin: We have the stuff from Patricia, some items we got from Janiece, and then I know, Yvette, you sent an email to the trainers about cancellations, so once they… once they send that back, I think
51 00:06:36.670 ⇒ 00:06:42.150 Amber Lin: We can look at it together, or look, talk about the next steps.
52 00:06:42.260 ⇒ 00:06:49.709 Amber Lin: Let’s see, and then… I just had the meeting with the team, and they’re working on,
53 00:06:49.810 ⇒ 00:07:07.800 Amber Lin: trying to get the new agent, into testing now, so I think that’s their… that’s gonna be their focus this week, and once that’s live, I think Andy’s gonna have, more features. So, I’m not exactly sure what exact date, that’s gonna be live, but…
54 00:07:07.940 ⇒ 00:07:11.109 Amber Lin: I’ll get back to you when I… when they let me know.
55 00:07:11.710 ⇒ 00:07:12.360 YvetteRuiz: Okay.
56 00:07:14.450 ⇒ 00:07:25.089 YvetteRuiz: And, the… I’m sorry, the zip code piece, I know y’all had something scheduled on Friday, or… I don’t know what, but all that’s…
57 00:07:26.210 ⇒ 00:07:32.640 Amber Lin: Yeah, so Casey met with Janiece to walk through the database. I guess I think Janice will be…
58 00:07:32.770 ⇒ 00:07:37.119 Amber Lin: Better equipped to answer how she feels about the database currently.
59 00:07:37.750 ⇒ 00:07:51.239 JanieceGarcia: So, Casey and I did go over the database. There was a couple, columns that I had asked that he add in there, and he said that that would be an update that they would probably be able to do.
60 00:07:51.240 ⇒ 00:08:00.709 JanieceGarcia: And it’s ones that we have asked for before, Yvette, the Spanish-speaking, as well as SLIM. So, going off of the press directory sheet that we have.
61 00:08:00.760 ⇒ 00:08:17.009 JanieceGarcia: And had already shared with them. But I also, while testing it and going through it, I did also bring up that there’s still zip codes and columns and, tabs from the inspector sheet that is not in there.
62 00:08:17.100 ⇒ 00:08:27.409 JanieceGarcia: And so he said I could go ahead and start adding, which we did on some of those, but I’m going to test them out and…
63 00:08:27.740 ⇒ 00:08:32.269 JanieceGarcia: do a thumbs down, as well, if they’re still not in there. I mean, there’s…
64 00:08:32.539 ⇒ 00:08:38.740 JanieceGarcia: the inspector sheet still as a whole is not in the database, so I did let him know that.
65 00:08:38.740 ⇒ 00:08:40.299 YvetteRuiz: As well. Okay.
66 00:08:43.359 ⇒ 00:08:45.369 YvetteRuiz: So we still got work to do then.
67 00:08:45.550 ⇒ 00:08:46.070 JanieceGarcia: Yes.
68 00:08:49.750 ⇒ 00:08:50.660 YvetteRuiz: Okay.
69 00:08:51.420 ⇒ 00:08:53.140 YvetteRuiz: Sorry, trying to take notes.
70 00:08:58.900 ⇒ 00:08:59.800 YvetteRuiz: Okay.
71 00:09:04.180 ⇒ 00:09:05.570 JanieceGarcia: What else do we got?
72 00:09:05.820 ⇒ 00:09:06.709 JanieceGarcia: That’s all I have.
73 00:09:07.430 ⇒ 00:09:08.150 YvetteRuiz: Okay.
74 00:09:08.300 ⇒ 00:09:16.169 YvetteRuiz: Well, I really don’t have much either, I mean, other than we’re trying… well, the due date for the cancellation stuff is on,
75 00:09:16.760 ⇒ 00:09:35.100 YvetteRuiz: Thursday, and then I’m gonna just be following up once again with everybody, to see where everybody’s at with Andy. I mean, I haven’t heard a peep, and I know for a fact we’re not 100%, it’s not operating 100%, so again, the goal is…
76 00:09:35.430 ⇒ 00:09:36.710 YvetteRuiz: When are we gonna…
77 00:09:37.270 ⇒ 00:09:44.390 YvetteRuiz: what’s the goal to get there, and what are we still waiting on? What challenges are we still having with Andy, right? Because…
78 00:09:44.800 ⇒ 00:09:54.859 YvetteRuiz: Unless you guys can confidently speak to me and says, Handy is perfect, he’s working, it’s giving us all the answers, that’s what I just… I really want to be able to get to, is like, when is that going to be?
79 00:09:55.290 ⇒ 00:09:59.060 YvetteRuiz: when are we gonna get to that level? At least 90%.
80 00:09:59.180 ⇒ 00:10:00.799 YvetteRuiz: Accurate information in there.
81 00:10:00.800 ⇒ 00:10:09.339 Amber Lin: Yeah, if you are not having a one-on-one and getting everybody together, I would love to hop on that meeting and hear what they have to say.
82 00:10:09.680 ⇒ 00:10:17.509 YvetteRuiz: Yeah, I did. I had mentioned that I wanted you to come to the training meeting. Janice, did she get invited to that?
83 00:10:18.560 ⇒ 00:10:24.250 YvetteRuiz: that was part of our last meeting with the trainers. I had mentioned that I wanted Amber to be part of that. What happened? Did she get…
84 00:10:28.060 ⇒ 00:10:30.399 YvetteRuiz: You’re on mute, I don’t… I can’t hear you.
85 00:10:31.800 ⇒ 00:10:49.399 JanieceGarcia: That will be on schedule this week, but I did want to make sure what time… and I had sent an email to you, Amber, whenever we had our meeting the last time to ask you what time, so I can make sure that you can be in there, because I don’t want to schedule and you not be able to be there.
86 00:10:49.400 ⇒ 00:10:52.049 Amber Lin: I see. What time is it currently at?
87 00:10:52.840 ⇒ 00:10:53.660 JanieceGarcia: Two.
88 00:10:54.280 ⇒ 00:10:55.160 Amber Lin: to…
89 00:10:55.160 ⇒ 00:10:59.319 JanieceGarcia: Is when we have them. Which day? We’ve been having them at 2 on Friday.
90 00:10:59.580 ⇒ 00:11:00.880 Amber Lin: Oh, that works for me.
91 00:11:01.560 ⇒ 00:11:05.410 JanieceGarcia: Okay, then I’ll… And that’s the 30th.
92 00:11:07.230 ⇒ 00:11:07.830 JanieceGarcia: Okay.
93 00:11:12.760 ⇒ 00:11:19.569 YvetteRuiz: So yeah, I think that’s gonna be the perfect time to talk to everybody and kind of discuss, okay, where are we at with everybody, because
94 00:11:20.020 ⇒ 00:11:32.740 YvetteRuiz: you know, we can’t continue having the same conversation. It’s at one point, we’re gonna have to get it to where it needs to be, and if people are still saying, well, it’s not working, or what’s not working, and what side is that on, so we can get it fixed.
95 00:11:35.490 ⇒ 00:11:37.360 Amber Lin: Sounds good, I’m looking forward to that.
96 00:11:37.490 ⇒ 00:11:39.859 Amber Lin: I don’t really have anything else.
97 00:11:40.000 ⇒ 00:11:44.150 Amber Lin: Alright. And…
98 00:11:44.150 ⇒ 00:11:44.720 JanieceGarcia: Okay.
99 00:11:46.460 ⇒ 00:11:50.990 Amber Lin: Sounds good. I’ll let you know when I receive the invite.
100 00:11:52.310 ⇒ 00:11:53.999 YvetteRuiz: Alright. Sounds good. Alright, thank you!
101 00:11:54.000 ⇒ 00:11:54.929 JanieceGarcia: Alright, thank you.
102 00:11:54.930 ⇒ 00:11:55.300 YvetteRuiz: Bye!