Meeting Title: ABC Triage and Database Updates Sync Date: 2026-01-21 Meeting participants: Mustafa Raja, Casie Aviles, Samuel Roberts
WEBVTT
1 00:01:30.410 ⇒ 00:01:31.739 Casie Aviles: Hey, Mustafa.
2 00:01:35.750 ⇒ 00:01:37.950 Mustafa Raja: Hey, KC, how’s the day going?
3 00:01:39.010 ⇒ 00:01:40.220 Casie Aviles: Yeah, doing good.
4 00:01:43.060 ⇒ 00:01:43.889 Samuel Roberts: Hey, guys.
5 00:01:44.390 ⇒ 00:01:45.020 Mustafa Raja: Right.
6 00:01:45.980 ⇒ 00:01:49.600 Samuel Roberts: Sorry, I’m late. Zoom’s just being slow today.
7 00:01:54.740 ⇒ 00:01:56.139 Samuel Roberts: How’s the day going?
8 00:01:58.050 ⇒ 00:01:58.950 Mustafa Raja: Good.
9 00:01:59.620 ⇒ 00:02:00.650 Mustafa Raja: How about you?
10 00:02:01.720 ⇒ 00:02:05.769 Samuel Roberts: Yeah, going alright. I got a lot of context switching today, so it’s a little…
11 00:02:07.180 ⇒ 00:02:11.470 Samuel Roberts: A little bit much, but… Just bouncing around a few things,
12 00:02:11.800 ⇒ 00:02:19.170 Samuel Roberts: Trying to make some progress on the Lilo Shopify stuff, just to explore the data, but… Yeah.
13 00:02:19.740 ⇒ 00:02:25.900 Samuel Roberts: I… Amber may not make it. She said she’s still on a discovery call with a client.
14 00:02:26.670 ⇒ 00:02:28.110 Mustafa Raja: Oh, okay.
15 00:02:28.110 ⇒ 00:02:29.510 Samuel Roberts: So,
16 00:02:30.160 ⇒ 00:02:36.760 Samuel Roberts: Yeah, I told her we can handle it. But she said she would take a look at the cancellations and the evals.
17 00:02:36.920 ⇒ 00:02:39.160 Mustafa Raja: Yeah, I just sent her the link to that.
18 00:02:39.720 ⇒ 00:02:46.059 Samuel Roberts: Okay, yeah, I told her to prioritize the cancellations the most, because I think that we need her input on that more than anything.
19 00:02:46.060 ⇒ 00:02:56.490 Mustafa Raja: Yeah, I think, I think it’s, yeah, it’s either, if we need to do anything with that, or if it’s good to close, right? Exactly. I’m sitting there.
20 00:02:56.960 ⇒ 00:02:57.860 Mustafa Raja: I know.
21 00:02:58.720 ⇒ 00:02:59.490 Samuel Roberts: Okay.
22 00:03:01.510 ⇒ 00:03:05.629 Samuel Roberts: Yeah, I mean, I guess I can let you guys kinda, you know…
23 00:03:06.360 ⇒ 00:03:10.079 Samuel Roberts: lead us, I guess, if we have specific things to work on, or…
24 00:03:10.200 ⇒ 00:03:14.039 Samuel Roberts: How this normally goes. I think I hopped off last time because I had other things.
25 00:03:14.360 ⇒ 00:03:19.870 Casie Aviles: Yeah, I think… We just used the time to work on some tickets, but I might…
26 00:03:20.260 ⇒ 00:03:26.499 Casie Aviles: We… yeah, I might cut it short as well, since I’ll need some time to do something else.
27 00:03:26.800 ⇒ 00:03:28.210 Mustafa Raja: You did like that, too.
28 00:03:29.110 ⇒ 00:03:38.270 Samuel Roberts: Okay. I just don’t want, like, things to slide through the cracks if there’s ABC stuff that does need to happen, but if we don’t need all to be on, I guess it’s okay.
29 00:03:39.000 ⇒ 00:03:44.580 Mustafa Raja: Yeah, yeah. Casey, feel free to assign me any triages that I can take a look at.
30 00:03:44.950 ⇒ 00:03:47.210 Casie Aviles: Yeah, I can stay on for a bit and do it.
31 00:03:47.410 ⇒ 00:03:51.629 Mustafa Raja: Oh yeah, let’s just… let’s just assign some triages, and… and I guess we could call it a day.
32 00:03:53.170 ⇒ 00:03:55.719 Samuel Roberts: Okay, that works, that works for me.
33 00:03:57.970 ⇒ 00:04:00.929 Casie Aviles: Yeah, I’ll just share my linear core.
34 00:04:01.340 ⇒ 00:04:02.480 Mustafa Raja: Okay, cool.
35 00:04:02.710 ⇒ 00:04:07.299 Samuel Roberts: I’ll… I’ll just hang here, I guess, if you guys have any questions, I can help with, but you guys usually have triage pretty…
36 00:04:07.440 ⇒ 00:04:11.550 Samuel Roberts: Pretty good about me. I’ll just mute, but if you need me, let me know.
37 00:04:11.770 ⇒ 00:04:12.570 Mustafa Raja: Okay.
38 00:04:17.190 ⇒ 00:04:25.239 Casie Aviles: Yeah, OK… I can probably just take the ones that I’ve labeled with the zip code DBUpdate.
39 00:04:26.510 ⇒ 00:04:29.089 Mustafa Raja: Oh, one more thing, I’ve seen that…
40 00:04:29.200 ⇒ 00:04:31.050 Mustafa Raja: Wait, let me double check that.
41 00:04:36.520 ⇒ 00:04:41.419 Mustafa Raja: Yeah, so, there’s a meeting… With.
42 00:04:42.630 ⇒ 00:04:43.969 Casie Aviles: Oh, with Patricia.
43 00:04:43.970 ⇒ 00:04:44.600 Mustafa Raja: Yeah.
44 00:04:45.080 ⇒ 00:04:49.679 Mustafa Raja: But that’s, like, conflicting with my data stand-up.
45 00:04:50.780 ⇒ 00:04:53.480 Casie Aviles: Oh, okay, yeah, no worries, I think…
46 00:04:53.950 ⇒ 00:04:57.980 Casie Aviles: I’ll be there, so… I’d put you as optional anyway, so that’s fine.
47 00:04:57.980 ⇒ 00:04:58.880 Mustafa Raja: Okay, okay.
48 00:05:00.430 ⇒ 00:05:04.949 Mustafa Raja: I’ll see if I can wrap up the data one, a little quicker.
49 00:05:05.440 ⇒ 00:05:08.200 Mustafa Raja: And then I’ll, I’ll hop on.
50 00:05:09.780 ⇒ 00:05:10.430 Casie Aviles: Okay.
51 00:05:11.310 ⇒ 00:05:12.140 Casie Aviles: Sure.
52 00:05:14.440 ⇒ 00:05:18.059 Casie Aviles: So, yeah, I have a bunch that are more central dock.
53 00:05:18.880 ⇒ 00:05:25.209 Casie Aviles: So… Do you think that you’re more comfortable doing those? Okay.
54 00:05:25.210 ⇒ 00:05:29.220 Mustafa Raja: Yeah, I might have a few questions. If I have, I’ll just DM you then, right?
55 00:05:29.740 ⇒ 00:05:30.430 Casie Aviles: Sure.
56 00:05:31.430 ⇒ 00:05:33.869 Casie Aviles: Okay, so I’ll just move some…
57 00:05:40.620 ⇒ 00:05:43.070 Casie Aviles: I wonder if I can do, like, a bulk.
58 00:06:09.900 ⇒ 00:06:13.889 Casie Aviles: Okay, I moved some to you. What else?
59 00:06:14.880 ⇒ 00:06:18.390 Casie Aviles: I’m just gonna check if… Okay, this one’s a DB.
60 00:06:19.810 ⇒ 00:06:20.970 Casie Aviles: Issue.
61 00:06:22.410 ⇒ 00:06:27.969 Samuel Roberts: Okay, do you guys think you’ll need me? Because Zoom is actually slowing my computer down a little bit, trying to.
62 00:06:27.970 ⇒ 00:06:29.349 Casie Aviles: Oh, yeah, you…
63 00:06:29.350 ⇒ 00:06:30.070 Mustafa Raja: It’s good.
64 00:06:31.000 ⇒ 00:06:34.030 Samuel Roberts: I just want to be here if you need me, but if you don’t, you know…
65 00:06:34.350 ⇒ 00:06:38.080 Samuel Roberts: Okay, sorry guys, I just was like, why is this happening so slowly?
66 00:06:38.080 ⇒ 00:06:39.580 Casie Aviles: Yeah, no problem.
67 00:06:39.860 ⇒ 00:06:42.710 Casie Aviles: Yeah, ping me if you need anything, otherwise I’ll talk to you later.
68 00:06:42.920 ⇒ 00:06:44.139 Mustafa Raja: Okay, thank you!
69 00:06:44.260 ⇒ 00:06:45.100 Samuel Roberts: Thank you, guys.
70 00:06:49.850 ⇒ 00:06:54.590 Casie Aviles: Hmm… Technician, sorry, this zip code.
71 00:06:58.710 ⇒ 00:07:03.809 Casie Aviles: Did you, were you able to see, like, what did the tickets that I… That are new.
72 00:07:04.490 ⇒ 00:07:06.199 Casie Aviles: Or look, I mean, I assigned.
73 00:07:07.060 ⇒ 00:07:09.709 Mustafa Raja: No, I haven’t been, looking at,
74 00:07:11.580 ⇒ 00:07:14.969 Mustafa Raja: Like, do you want me to take a look at, look at the tickets right now?
75 00:07:15.510 ⇒ 00:07:20.419 Casie Aviles: No, I mean, just make sure that it was, you know, you can see it on your, on your.
76 00:07:20.420 ⇒ 00:07:21.180 Mustafa Raja: Bird.
77 00:07:21.360 ⇒ 00:07:22.100 Casie Aviles: Yeah, yeah.
78 00:07:22.570 ⇒ 00:07:23.389 Mustafa Raja: Let me show you.
79 00:07:24.280 ⇒ 00:07:28.520 Mustafa Raja: So you want… just to confirm that I’m seeing the triage, right?
80 00:07:28.990 ⇒ 00:07:29.870 Casie Aviles: Yes.
81 00:07:32.800 ⇒ 00:07:33.590 Casie Aviles: rerun.
82 00:07:34.290 ⇒ 00:07:37.509 Casie Aviles: There should be central dock issues there.
83 00:07:38.380 ⇒ 00:07:38.970 Mustafa Raja: Yep.
84 00:07:39.440 ⇒ 00:07:40.260 Casie Aviles: Okay, agreed.
85 00:07:42.570 ⇒ 00:07:45.210 Mustafa Raja: Yeah, I can see that. I can see these.
86 00:07:48.270 ⇒ 00:07:52.560 Casie Aviles: Yeah, there are a lot of zip code ones that… That have been blocked.
87 00:07:52.960 ⇒ 00:07:57.939 Casie Aviles: I mean, I could prob… I could do them manually, but it’s just gonna take so much time.
88 00:07:57.940 ⇒ 00:08:05.770 Mustafa Raja: So, so the, so, so, so, is this, like, this person does not exist in the database at all, or something else?
89 00:08:06.430 ⇒ 00:08:11.560 Casie Aviles: Well, it’s… it’s mainly the database is not updated, right? So…
90 00:08:11.560 ⇒ 00:08:12.450 Mustafa Raja: Yeah, yeah.
91 00:08:12.670 ⇒ 00:08:24.659 Casie Aviles: We… this was the… we got it from here, and then sometimes they make changes here, but when we created the DB, that was a one-time thing, right? So it’s not always…
92 00:08:24.660 ⇒ 00:08:25.750 Mustafa Raja: I understand.
93 00:08:25.750 ⇒ 00:08:31.119 Casie Aviles: I saw that, a while earlier when we did the… when we did an audit.
94 00:08:31.310 ⇒ 00:08:37.590 Mustafa Raja: That, things have changed, but, the database has some other data.
95 00:08:39.390 ⇒ 00:08:41.949 Mustafa Raja: So, yeah, I know… I know what’s going on there.
96 00:08:44.800 ⇒ 00:08:46.760 Mustafa Raja: Time anyway was cool.
97 00:08:47.830 ⇒ 00:08:53.380 Casie Aviles: Oh, yeah, I think so. It was Sam’s, suggestion to use that, so…
98 00:08:54.280 ⇒ 00:09:01.140 Casie Aviles: I think it has been very helpful, at least. I mean, there’s still some areas we can probably improve, but…
99 00:09:01.420 ⇒ 00:09:04.489 Casie Aviles: I think it’s a lot better than before, when you have to just…
100 00:09:04.800 ⇒ 00:09:09.660 Casie Aviles: generate a SQL all the time to… do this.
101 00:09:12.800 ⇒ 00:09:15.209 Casie Aviles: Okay, I’m just gonna groom this.
102 00:09:15.660 ⇒ 00:09:17.850 Casie Aviles: And then we can probably hop off.
103 00:09:21.040 ⇒ 00:09:31.509 Mustafa Raja: So, I know that we just, did we just deploy the NUI today, or has it been deployed
104 00:09:31.640 ⇒ 00:09:32.600 Mustafa Raja: For a while.
105 00:09:33.970 ⇒ 00:09:39.730 Casie Aviles: We’re still just using this one. I mean… T.
106 00:09:42.230 ⇒ 00:09:45.389 Casie Aviles: It’s just the admin UI, where is it?
107 00:09:49.470 ⇒ 00:09:57.979 Casie Aviles: Yeah, it’s… it’s this one. It’s still the same… it’s still named Staging Up, but this… they could really use… they… honestly, they could use this already, I mean…
108 00:09:57.980 ⇒ 00:09:59.170 Mustafa Raja: Okay, okay.
109 00:09:59.170 ⇒ 00:10:01.649 Casie Aviles: This is what Janice already has.
110 00:10:02.580 ⇒ 00:10:06.779 Mustafa Raja: But I think… So, ABC is testing this out, right?
111 00:10:07.970 ⇒ 00:10:21.720 Casie Aviles: Well, they were supposed to, but they weren’t… they weren’t doing it, so… I had to… basically, what I put live here is just the database, right? The database that is… that this one is connected to.
112 00:10:22.460 ⇒ 00:10:23.290 Mustafa Raja: Yeah.
113 00:10:23.660 ⇒ 00:10:31.030 Casie Aviles: So, when we make changes here, I’ve been testing that with Andy, the actual Andy. So, for example…
114 00:10:32.020 ⇒ 00:10:39.359 Casie Aviles: Yeah, this one. You can see there are more people here, but the feedback says it should only be Toby.
115 00:10:39.650 ⇒ 00:10:40.370 Casie Aviles: So, now…
116 00:10:40.370 ⇒ 00:10:40.780 Mustafa Raja: It’s just.
117 00:10:40.780 ⇒ 00:10:41.589 Casie Aviles: So it’d be…
118 00:10:42.020 ⇒ 00:10:45.020 Mustafa Raja: Okay, okay, okay. Yeah, so it’s working, yeah.
119 00:10:45.700 ⇒ 00:10:52.069 Casie Aviles: So it should direct… it should, you know, point to this database now, the new one that I created, so…
120 00:10:53.070 ⇒ 00:10:54.110 Mustafa Raja: Okay, okay.
121 00:10:54.760 ⇒ 00:10:55.939 Casie Aviles: Yeah, that’s pretty much all…
122 00:10:55.940 ⇒ 00:10:59.679 Mustafa Raja: And can we see who made that change?
123 00:11:00.710 ⇒ 00:11:04.040 Casie Aviles: Right now, no. I think there was…
124 00:11:04.430 ⇒ 00:11:07.030 Casie Aviles: it needed, like, a login. I didn’t implement.
125 00:11:07.030 ⇒ 00:11:10.899 Mustafa Raja: Yeah, yeah, I understand that, yeah, yeah, yeah, yeah, yeah, I understand that.
126 00:11:13.020 ⇒ 00:11:22.559 Casie Aviles: Yeah, that’s… that’s… that’s pretty much… and it’s only going to be Jenny’s and us, but yeah, I do think it’s nice for… to have… to see, as well, who’s… who does it, but…
127 00:11:22.850 ⇒ 00:11:25.089 Mustafa Raja: Yeah, I think that’s something we can do.
128 00:11:25.560 ⇒ 00:11:26.800 Casie Aviles: Later on.
129 00:11:27.130 ⇒ 00:11:29.190 Casie Aviles: But yeah, that’s a good thing. Yeah, I think you can…
130 00:11:29.190 ⇒ 00:11:35.340 Mustafa Raja: If you’re just going to use, service-based auth, that’s… that’s just going to be a lot easier.
131 00:11:35.830 ⇒ 00:11:36.420 Casie Aviles: Mmm.
132 00:11:36.420 ⇒ 00:11:38.119 Mustafa Raja: In the suite application.
133 00:11:39.410 ⇒ 00:11:43.589 Casie Aviles: Okay, yeah, that’s probably another option we can do.
134 00:11:44.250 ⇒ 00:11:44.790 Mustafa Raja: Yeah.
135 00:11:47.340 ⇒ 00:11:49.709 Casie Aviles: Okay, just finishing up.
136 00:11:51.240 ⇒ 00:11:55.200 Casie Aviles: Yeah, there’s a lot, I mean… zip codes…
137 00:11:55.570 ⇒ 00:11:58.840 Casie Aviles: All of this are zip code updates.
138 00:12:04.380 ⇒ 00:12:05.540 Casie Aviles: Okay.
139 00:12:05.740 ⇒ 00:12:06.510 Casie Aviles: Oops.
140 00:12:09.260 ⇒ 00:12:12.830 Casie Aviles: I’m just checking if there are any more central dock issues.
141 00:12:15.410 ⇒ 00:12:16.860 Casie Aviles: So, zip code…
142 00:16:27.810 ⇒ 00:16:30.119 Casie Aviles: Yeah, okay, I think that’s all.
143 00:16:35.780 ⇒ 00:16:37.310 Mustafa Raja: Okay, thank you.
144 00:16:37.690 ⇒ 00:16:39.450 Casie Aviles: Alright, thank you, Mustafa.
145 00:16:40.320 ⇒ 00:16:44.610 Mustafa Raja: Do you know, what would be a good deadline for these triages?
146 00:16:46.190 ⇒ 00:16:48.320 Casie Aviles: I think end of week should be fine.
147 00:16:49.280 ⇒ 00:16:53.400 Casie Aviles: Okay. If, if you think there’s too much,
148 00:16:53.760 ⇒ 00:17:06.539 Casie Aviles: just, I guess you can flag, and there’s… I mean, mine, there’s a lot for mine as well, so I’m probably not gonna finish everything in… within the week, but I’ll try to get as much as I can, as well.
149 00:17:07.849 ⇒ 00:17:09.069 Mustafa Raja: Yeah, okay.
150 00:17:10.460 ⇒ 00:17:13.679 Casie Aviles: Yeah, I think our priorities,
151 00:17:14.000 ⇒ 00:17:18.950 Casie Aviles: Probably are still the one on the Gantt chart, but… Yeah, I don’t know.
152 00:17:19.230 ⇒ 00:17:20.510 Casie Aviles: That’s all, yeah.
153 00:17:20.510 ⇒ 00:17:26.569 Mustafa Raja: Yeah, I think for the Gantt chart, the stuff we wanted to get out this week is already there.
154 00:17:27.349 ⇒ 00:17:28.239 Casie Aviles: Yeah, okay.
155 00:17:28.240 ⇒ 00:17:29.570 Mustafa Raja: In terms of his balance?
156 00:17:29.750 ⇒ 00:17:30.920 Mustafa Raja: But we…
157 00:17:32.540 ⇒ 00:17:33.520 Casie Aviles: Hmm, okay.
158 00:17:33.520 ⇒ 00:17:34.700 Mustafa Raja: Okay, thank you.
159 00:17:34.860 ⇒ 00:17:35.880 Casie Aviles: Thank you, thank you.
160 00:17:36.250 ⇒ 00:17:36.930 Mustafa Raja: Right.