Meeting Title: Brainforge x ABC Home: Weekly Review Date: 2025-12-23 Meeting participants: Casie Aviles, Yvette’s Notetaker (Otter.ai), YvetteRuiz, Uttam Kumaran, read.ai meeting notes, Mustafa Raja
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1 00:00:10.570 ⇒ 00:00:11.670 YvetteRuiz: Whoops.
2 00:00:14.050 ⇒ 00:00:15.450 YvetteRuiz: Hello!
3 00:00:18.150 ⇒ 00:00:18.990 YvetteRuiz: Well, let’s…
4 00:00:18.990 ⇒ 00:00:19.710 Uttam Kumaran: How’s everything?
5 00:00:20.350 ⇒ 00:00:22.660 YvetteRuiz: Good, how about you?
6 00:00:22.660 ⇒ 00:00:23.450 Uttam Kumaran: Good.
7 00:00:23.900 ⇒ 00:00:25.540 YvetteRuiz: Good!
8 00:00:25.540 ⇒ 00:00:27.320 Uttam Kumaran: Yeah, how’s the week?
9 00:00:28.090 ⇒ 00:00:36.139 YvetteRuiz: So far, so good. Just busy, just trying to wrap up things before, going on PTO. How about you?
10 00:00:36.140 ⇒ 00:00:36.720 Uttam Kumaran: Right.
11 00:00:36.930 ⇒ 00:00:48.640 Uttam Kumaran: Good! Yeah, also, just, things are a little bit slow, so, for the clients that are… that are still, you know, doing stuff, we’re… we’re sort of… some of our clients are off for, like, 2 weeks, so…
12 00:00:48.760 ⇒ 00:01:01.090 Uttam Kumaran: We’re kind of, like, sitting there paused, but, yeah, we’re still pushing a lot of stuff today for… for ABC, and, you know, doing… still… of course, we’re working on a lot of the stuff on the Discovery side, so…
13 00:01:01.200 ⇒ 00:01:13.079 Uttam Kumaran: really, really exciting. I actually just… I’m meeting with, Natasha from Dream after this to go to walk through the platform. I met with the Evolve team yesterday to get some more access to stuff.
14 00:01:13.430 ⇒ 00:01:19.600 Uttam Kumaran: So I feel like a lot of that is actually, even that past the discovery is gonna come to help.
15 00:01:19.780 ⇒ 00:01:29.749 Uttam Kumaran: like, our work with Andy, and so… I’m excited, like, there’s a lot of benefits to the discovery work that we’re doing that is gonna come and filter back to improving Andy and stuff like that, so…
16 00:01:30.000 ⇒ 00:01:42.929 Uttam Kumaran: But I know the team has been pretty diligent. We made some more changes yesterday. We’re doing a lot of work on the form side of things. So yeah, things are moving, you know, at a good pace.
17 00:01:43.790 ⇒ 00:01:57.539 YvetteRuiz: Awesome! Okay, well, great. Well, I appreciate the update. So, you know, normally I meet with Amber on Mondays, Janiece and I… well, I know Janiece was having a separate meeting, and then we combined our meetings, so then that way.
18 00:01:57.540 ⇒ 00:02:17.309 YvetteRuiz: because Janiece will filter to me, and then I was like, you know what, why don’t we just all have one meeting, so then that way we can kind of cover everything. And so I just… for 2026, I just want to make sure that, you know, what are the meetings that we want to continue, the topics and all that, just to make sure that, you know, I think meetings are beneficial, and I just want to make sure we have the
19 00:02:17.310 ⇒ 00:02:19.540 YvetteRuiz: The right people in there.
20 00:02:19.540 ⇒ 00:02:19.940 Uttam Kumaran: Fair.
21 00:02:20.690 ⇒ 00:02:23.050 YvetteRuiz: So what are your thoughts on that, Utem? I mean, I…
22 00:02:23.050 ⇒ 00:02:23.410 Uttam Kumaran: Yeah.
23 00:02:23.410 ⇒ 00:02:23.980 YvetteRuiz: I…
24 00:02:24.150 ⇒ 00:02:40.589 Uttam Kumaran: I… yeah, and so right now, we have that… we have the Monday… so tell… we have the Monday meeting, Thursday meeting. I think for all of our clients, we’d like to do the Thursday call. I actually may potentially propose making it a bit longer, so that we can cover a little bit of a wider variety of topics. I know
25 00:02:40.700 ⇒ 00:02:50.910 Uttam Kumaran: Usually, we get to everything in 30 minutes, but I feel like spending a little bit more time in the data, and we’re gonna have some more things to present on weekly,
26 00:02:51.190 ⇒ 00:02:59.729 Uttam Kumaran: I wonder, like, how you feel about, like, having the Monday meeting, you know, that’s with a much more smaller crew,
27 00:02:59.970 ⇒ 00:03:18.740 Uttam Kumaran: you know, personally, I’m not… I’m not opposed to that. I would frankly say I’m sure a lot of the stuff that you guys are discussing is probably also things that Matt and everybody else could be interested in, so you let me know, like, what’s been valuable, what’s maybe been not so valuable, or you’ve been like, okay, this is confusing, like, I’m really interested to hear, you know, from you.
28 00:03:19.500 ⇒ 00:03:36.039 YvetteRuiz: Yeah, for sure, and I’m sorry, Janiece was not… oh, I don’t… I don’t know how to take those note-takers out, but anyhow. We have our… our luncheon today, so Janine… I was like, I’ll take notes today, Janiece, so she’s over there, so I apologize. So, you know, I think…
29 00:03:36.040 ⇒ 00:03:56.389 YvetteRuiz: you know, Monday’s meetings are beneficial, because we just… we come to the table with just kind of the action items that we are working on. You know, just kind of feedback from our team, and Amber kind of gives us an update on what you guys are working on, and then, what action items we have on our end. So I think those are very valuable.
30 00:03:56.390 ⇒ 00:04:06.920 YvetteRuiz: I agree with you, Utem, I 100%, that the data is one thing that I want to be able to get more into, been wanting to try to get more into that. Particularly…
31 00:04:07.870 ⇒ 00:04:10.809 YvetteRuiz: And I think Amber may have mentioned this, is…
32 00:04:11.300 ⇒ 00:04:22.469 YvetteRuiz: the questions that are being asked to Andy. You know, is there a better summary that we can get that breaks it down, like saying, okay, these are all the questions that you’re getting.
33 00:04:22.650 ⇒ 00:04:35.230 YvetteRuiz: And… because that’s really helpful, so what I’ve done in the past couple of weeks, is I just kind of fed all that into ChatGPT, and it’s kind of broken it down, which has given some really, really good insight for us to kind of say, okay.
34 00:04:35.230 ⇒ 00:04:43.980 YvetteRuiz: this question keeps getting asked. You may want to work with Andy, or you may want to train a little bit more on these areas and stuff, and I kind of can get a good bird’s eye.
35 00:04:43.980 ⇒ 00:04:45.209 YvetteRuiz: on that. Okay.
36 00:04:46.260 ⇒ 00:04:50.210 YvetteRuiz: I think that, again, they’re beneficial, but I don’t see why we couldn’t
37 00:04:50.480 ⇒ 00:04:55.979 YvetteRuiz: add those to the Thursday meeting, because I do feel like they’ll bring value to the table.
38 00:04:56.750 ⇒ 00:05:13.830 Uttam Kumaran: Okay, yeah, I think that’s perfect. So I think… I see kind of just two things. One is, I think continuing the Monday meeting, where it’s sort of a sync between our teams, is perfect, I actually may propose making sure that, you know, Casey, you, Mustafa, and Sam are also there.
39 00:05:13.830 ⇒ 00:05:30.109 Uttam Kumaran: or at least Sam is there, so that way you’re speaking to the engineering team also. We meet and speak about you guys every day, by the way. And so it’s not… it’s certainly not a requirement on us to… for you to meet with us every day, but I do think if you guys are already meeting and talking about the plan for the week.
40 00:05:30.110 ⇒ 00:05:35.390 Uttam Kumaran: That is something that we also do on Mondays. I think it’d be natural to just have more of our team there.
41 00:05:35.450 ⇒ 00:05:48.699 Uttam Kumaran: So that’s… there’s just, like, less miscommunication, and if there are fast things to even do in that meeting, the folks can do it. Second is, yes, I think, I also want to do a deeper breakdown of the data. My other question also is going to be.
42 00:05:48.700 ⇒ 00:05:56.640 Uttam Kumaran: like, what is, you know, what is the bandwidth from, you know, folks on your data team to get included in that Thursday meeting?
43 00:05:57.460 ⇒ 00:06:01.530 YvetteRuiz: Yeah, I mean, I could definitely tap David into that meeting.
44 00:06:01.530 ⇒ 00:06:17.290 Uttam Kumaran: I wonder if David could be there, because I can also show David how to look at that data, and that way we’re not the sort of gatekeepers between that. And so I spoke to David, maybe 2 weeks ago, and so as part of the discovery work, I was already going to spend more time with him.
45 00:06:17.290 ⇒ 00:06:28.109 Uttam Kumaran: I would love for him to be there, and potentially even be on the Monday meeting, and again, like, worst case, like, he can… he can review the meeting after, but, there are… I wanna…
46 00:06:28.230 ⇒ 00:06:35.990 Uttam Kumaran: I want him to start to be able to take on some of those day-to-day data tasks from you, because he is internal, and all of that is actually sitting there.
47 00:06:35.990 ⇒ 00:06:49.370 Uttam Kumaran: So what you’re gonna find is we’re… we may not be the quickest to get to, because we’re building a lot of the systems, and so the pace at which we can ask the questions, I think we’d be definitely in a better place to just having doing that alongside of us.
48 00:06:49.370 ⇒ 00:06:51.399 Uttam Kumaran: So, if you’re okay with that…
49 00:06:51.400 ⇒ 00:06:51.940 YvetteRuiz: 100.
50 00:06:51.940 ⇒ 00:06:53.960 Uttam Kumaran: I would like to include him on Thursdays.
51 00:06:54.470 ⇒ 00:07:11.469 YvetteRuiz: Yeah, I’m good with that 100%. I’ll check in with him. I know he’s gone for the day. He won’t be back until the 1st. But, yeah, because I think in the beginning, when we met, I know you met Brian, which is another member of our data team, and I know that our goal was to get them more involved, and we kind of…
52 00:07:11.470 ⇒ 00:07:12.070 Uttam Kumaran: S.
53 00:07:12.070 ⇒ 00:07:14.760 YvetteRuiz: You know, he stepped away and they got other duties and stuff like that.
54 00:07:14.760 ⇒ 00:07:19.679 Uttam Kumaran: And there’s also, like, two, there’s two things, right? Yeah, there’s, like, we’re both building a lot of the systems.
55 00:07:19.800 ⇒ 00:07:28.710 Uttam Kumaran: and we’re, like, having to analyze the data. I think our initial thing was really focused on building. Now the system is running, I think…
56 00:07:28.720 ⇒ 00:07:42.580 Uttam Kumaran: we almost have, like, now, like, two things we have to focus on. So I do kind of want to separate those out, in that there’s gonna be still a lot of stuff we’re building, but there also are gonna be, like, analysis and data work streams, you know? So I do want to almost, like.
57 00:07:42.580 ⇒ 00:07:43.020 YvetteRuiz: That’s…
58 00:07:43.020 ⇒ 00:08:02.679 Uttam Kumaran: think about it like that, and then think about where David or Brian can plug in is on the data side, and then where, you know, our team and Sam is going to continue to be evolving. Amber will kind of be that bridge, or whoever is sort of on that sort of… what we would call as, like, product manager. Whoever is in that role for y’all is going to bridge the gap
59 00:08:02.770 ⇒ 00:08:18.610 Uttam Kumaran: So that you’re not… you don’t feel… you’re not buying, like… it’s similar to ABC, right? You don’t… you don’t buy two services from ABC and get, like, a disjointed experience. It’s very similar in that, but for us, those are… those take different skill sets, and there are different parts of our team that service those.
60 00:08:18.700 ⇒ 00:08:31.820 Uttam Kumaran: So, I mean, that’s why also I think for the Thursday meeting, I would love to also break down the meeting in that way, where we do go through what we’re building and, like, the roadmap. In addition, I actually would like to spend the bulk of the time
61 00:08:31.830 ⇒ 00:08:41.130 Uttam Kumaran: truly, like, on an analyzing and bringing together… bringing forth insights that we found that Andy is now able to spit out, you know?
62 00:08:41.990 ⇒ 00:08:58.220 YvetteRuiz: I love that, Uten, so if we can kind of just segment it, like, okay, for the first 10-15 minutes, this is what we’re going to do, we’re gonna recap from whatever, and then this time we’re gonna spend… I think that would be solid, and that’ll also, you know, keep, you know, Matt really, you know, knowing how we’re gonna break all that down versus…
63 00:08:58.270 ⇒ 00:09:04.470 YvetteRuiz: you know, I mean, I think we bring a lot to the table, it’s just now we’re gonna just kind of break that down and have, like, topics to cover.
64 00:09:04.470 ⇒ 00:09:20.159 Uttam Kumaran: Perfect, yeah, and then I… I want… I definitely am pushing to have our data conversations be as much of as… I know it’s… I think it’s… we’re building, and we’re continuing to improve there, but I think I want most of the conversations to be about what the data we’re seeing.
65 00:09:20.160 ⇒ 00:09:27.410 Uttam Kumaran: So, I’m happy to outline an agenda, and even just take our conversations today and send an email to everybody that’s on that.
66 00:09:27.410 ⇒ 00:09:30.819 Uttam Kumaran: Invite, and just say, like, here’s sort of our, kind of, like.
67 00:09:30.820 ⇒ 00:09:39.849 Uttam Kumaran: proposal for at least next quarter in terms of, like, we’re gonna keep those meetings, we’re gonna loop in David, we’re gonna extend one to an hour, you know, that would be perfect.
68 00:09:40.740 ⇒ 00:09:48.129 YvetteRuiz: I think that’s a great idea. I think it’s like, we’re off to a good start, just because, like you said, we have, like, a lot of moving pieces and stuff, and the more that we can kind of…
69 00:09:48.470 ⇒ 00:10:01.609 Uttam Kumaran: And I think it’s actually helpful that Amber… Amber’s doing a good job still being in the weeds, and meeting everybody, and sort of onboarding people, but… but you’re right in that, like, I do want to… like, before, we weren’t dedicating
70 00:10:01.810 ⇒ 00:10:03.619 Uttam Kumaran: We were in, like,
71 00:10:03.760 ⇒ 00:10:08.499 Uttam Kumaran: we didn’t dedicate, like, specific time to a lot of the analysis, which I think we just have to start doing.
72 00:10:09.140 ⇒ 00:10:09.690 YvetteRuiz: Yeah.
73 00:10:10.030 ⇒ 00:10:26.849 YvetteRuiz: Perfect. Okay. Well, then you’ll recap that then, and then you’ll put the agenda together. I think, again, I think that’s great. I will circle back with Dave and let him know, hey, and I’ll let him know, like, hey, I would love you for… to attend Mondays as well, but for sure on Thursday, we want you to be part of that.
74 00:10:26.980 ⇒ 00:10:43.519 Uttam Kumaran: Yes, that’s correct. And then I’m also gonna share… I’m gonna share some of our… I know we kind of mentioned some of the stuff we’re trying to move forward on the engineering side, but I’m gonna… I’ll put together some of our, like, Q1 goals there. A particular one is, like, reducing the number of errors. We’re also gonna make it easier for people to update
75 00:10:43.520 ⇒ 00:10:56.619 Uttam Kumaran: any of the sort of databases that Andy is working with, and then we’re gonna basically, also be lowering, like, the, response times, like, pretty significantly. So I’m gonna put in, like, what our… what our goals are there, and how, basically.
76 00:10:56.630 ⇒ 00:11:09.759 Uttam Kumaran: How… the reason why we’re doing, like, these, like, migrations and upgrading some of the systems is directly to improve how fast we can diagnose and fix issues, and then second, the speed of the system. You know, like, how fast the response times are.
77 00:11:09.780 ⇒ 00:11:13.430 Uttam Kumaran: And so… Both of those, I’ll just highlight in that email.
78 00:11:14.140 ⇒ 00:11:22.210 YvetteRuiz: Okay, and then just… I want to just kind of throw this out there, because I think it’s… it’s… it’s worked good. I’ve kind of… I’ve watched the daily messages.
79 00:11:22.450 ⇒ 00:11:46.369 YvetteRuiz: whoever threw in the… when the error… when it went down yesterday, whoever put that in there, that was just great. I think the more that we can highlight there, I mean, not overkill, but the big things that happen like that, I think that’s valuable. Like, yesterday I went in there, our 8x8 went down. I mean, obviously, I got the big message, but I put it in there, and everyone was kind of, yeah, great, but when Andy went down, somebody put a message in there, and it was just great for them to have.
80 00:11:47.480 ⇒ 00:11:49.890 Uttam Kumaran: Great. Yeah, I think Casey, is that on… is that you?
81 00:11:50.510 ⇒ 00:11:52.879 Casie Aviles: Yeah, yeah, I sent it as Andy.
82 00:11:53.340 ⇒ 00:11:54.600 Casie Aviles: Sorry, yes.
83 00:11:55.330 ⇒ 00:12:07.489 YvetteRuiz: Well, thank you for doing that. I just, again, those things are helpful, because people work from home, the managers are saying, hey, Andy’s this, and I’m just like, okay, and so whoever put it in there, I was just like, thank you.
84 00:12:07.490 ⇒ 00:12:13.959 Uttam Kumaran: Yeah, I’ve pushed our team, and, you know, Casey Mustaf will tell you, is that I tell them what it’s like to be a CSR,
85 00:12:14.170 ⇒ 00:12:20.409 Uttam Kumaran: at ABC, and, like, kind of a stress, and I tell them how valuable a system is, but again, like, trust matters, and so…
86 00:12:20.460 ⇒ 00:12:26.410 Uttam Kumaran: We… we need to do a better job. We will continue to, just, like, really communicating
87 00:12:26.450 ⇒ 00:12:37.100 Uttam Kumaran: you know, what’s going on with the system, and if there are issues, which there will always be, how fast can we resolve it, and how quickly can we communicate, you know? So I think we’re doing a better job there, but
88 00:12:37.140 ⇒ 00:12:53.700 Uttam Kumaran: I will give props to Casey and Mustafa. They both are building most of the system, and have been doing a great job at moving things forward, and it is a delicate balance for us, too, as, like, engineers. We both have to build… we just have… it’s a new technology, and so we’re also, like, innovating.
89 00:12:53.700 ⇒ 00:13:01.440 Uttam Kumaran: But also, we’re trying to build it reliably. It’s also at a much different scale now than it was when we just started, right? And, like, there’s so much more involved that we didn’t know about.
90 00:13:01.440 ⇒ 00:13:01.900 YvetteRuiz: app.
91 00:13:01.900 ⇒ 00:13:13.840 Uttam Kumaran: So, our first design for it is definitely not gonna last, right? So, one thing we’re always thinking about is we’re both building every day, and then also taking a step back and saying, like, okay, we’re gonna scale this to departments, we’re gonna grow, like.
92 00:13:14.560 ⇒ 00:13:22.919 Uttam Kumaran: like, we designed this in the right way, and so some of that has just built up over time, and so this is what a lot of this, like, migration effort is fixing.
93 00:13:23.770 ⇒ 00:13:33.490 YvetteRuiz: Makes sense, and I appreciate the updates that you’ve been sending, you know, to us, Utem. So I… just a quick question. So, when we… and I… again, I know…
94 00:13:33.670 ⇒ 00:13:41.180 YvetteRuiz: There’s a lot of pieces going on, but are we gonna go to the new platform that you proposed, or is that kind of still on…
95 00:13:41.180 ⇒ 00:13:57.790 Uttam Kumaran: Yeah, we’re… we’re gonna end up… we’re gonna end up… I basically… we’re gonna end up doing that probably mid-January, definitely don’t want to, like, cause any interruption over the next two weeks, but we… we will… basically, we’re… we’re also doing a lot on testing it in parallel, so it’s not like a… you… if… if…
96 00:13:57.890 ⇒ 00:14:15.900 Uttam Kumaran: you shouldn’t notice a thing. In fact, you should just notice it get faster. So on the user side, there’s not, like, anything that’s needed. It’s a lot of stuff in the background, and then, basically, it’s a flip of a switch from us. We just want to do that, like, sometime in mid-January, probably.
97 00:14:16.610 ⇒ 00:14:27.200 YvetteRuiz: Okay, alrighty. Okay, well, good. Well, I’m excited about that, and I know the transcripts are, you know, once we get this piece of it, you’ll start working on the transcript side of it, is that…
98 00:14:27.320 ⇒ 00:14:27.800 YvetteRuiz: Megan.
99 00:14:27.800 ⇒ 00:14:28.149 Uttam Kumaran: That’s right.
100 00:14:28.150 ⇒ 00:14:40.689 YvetteRuiz: email that… yeah, okay. All right, just wanted to make sure, because I know I had some conversation with Matt and Steven, and I know they had kind of re-asked me again. I said, you know, I think we need to focus on getting the zip codes and all that, and I said.
101 00:14:40.690 ⇒ 00:14:41.090 Uttam Kumaran: Yeah.
102 00:14:41.300 ⇒ 00:14:42.819 YvetteRuiz: Start working on the transcript.
103 00:14:42.820 ⇒ 00:14:55.090 Uttam Kumaran: Yeah, so both as part of the analysis side is, like, I want to show what kind of questions people are asking, but also try to leverage more of the transcript analysis. So, you’ll see us making progress on that next month, for sure.
104 00:14:55.260 ⇒ 00:15:03.429 YvetteRuiz: Okay, perfect, alright. Okay, well, I think, yeah, again, re, redesign, I mean, just kind of…
105 00:15:03.430 ⇒ 00:15:17.140 YvetteRuiz: tweaking the meetings, doing it as we said. I’m excited. You know, there’s a lot that’s coming, and I know that our team has really started putting more time into using Andy, so, that’s been a big positive.
106 00:15:17.500 ⇒ 00:15:19.069 Uttam Kumaran: Perfect. Okay, amazing.
107 00:15:20.410 ⇒ 00:15:22.520 YvetteRuiz: Okay, well, I think that’s it.
108 00:15:22.750 ⇒ 00:15:23.320 YvetteRuiz: Well, I.
109 00:15:23.320 ⇒ 00:15:24.430 Uttam Kumaran: Thank you so much for the time.
110 00:15:24.430 ⇒ 00:15:31.070 YvetteRuiz: Yeah, absolutely, I hope you guys have a Merry Christmas, and I guess we’ll talk… The beginning.
111 00:15:31.070 ⇒ 00:15:35.489 Uttam Kumaran: new year. Yeah, okay, perfect. Okay. Thanks, Yvette. Bye.
112 00:15:35.650 ⇒ 00:15:36.480 YvetteRuiz: Take care.
113 00:15:36.480 ⇒ 00:15:37.060 Uttam Kumaran: Stand by.