Meeting Title: ABC EOD Check In Date: 2025-12-22 Meeting participants: Mustafa Raja, Casie Aviles
WEBVTT
1 00:00:01.700 ⇒ 00:00:02.980 Mustafa Raja: Yay.
2 00:00:03.690 ⇒ 00:00:07.380 Mustafa Raja: So, Isutam isn’t this one, or…
3 00:00:07.380 ⇒ 00:00:07.700 Casie Aviles: I think.
4 00:00:07.700 ⇒ 00:00:08.820 Mustafa Raja: Some other meeting.
5 00:00:09.080 ⇒ 00:00:12.109 Casie Aviles: He’s in a different meeting, probably.
6 00:00:12.110 ⇒ 00:00:20.540 Mustafa Raja: he was in this meeting. We could just… we could have just, gotten some more information from Gabe, then.
7 00:00:20.770 ⇒ 00:00:26.529 Casie Aviles: Yeah, I think he thought that it was an ABC meeting, but I think he’s meeting with someone else.
8 00:00:27.810 ⇒ 00:00:31.300 Mustafa Raja: Okay, this makes sense.
9 00:00:31.300 ⇒ 00:00:32.320 Casie Aviles: Nice.
10 00:00:33.660 ⇒ 00:00:34.540 Mustafa Raja: Okay.
11 00:00:35.030 ⇒ 00:00:39.769 Mustafa Raja: So, from, I guess, we will be doing a message then, right?
12 00:00:40.910 ⇒ 00:00:49.020 Casie Aviles: Yeah, but I think for me, I’ll… I started working a little bit later, so I’ll probably finish up later.
13 00:00:49.430 ⇒ 00:00:52.160 Casie Aviles: I’ll start the thread as usual, like, before.
14 00:00:52.160 ⇒ 00:01:01.599 Mustafa Raja: Yeah… yeah, so for me, it’s two things. I looked into the BigQuery thing, it was mostly already set up. Avish wants our…
15 00:01:02.510 ⇒ 00:01:02.930 Casie Aviles: Okay.
16 00:01:02.930 ⇒ 00:01:06.879 Mustafa Raja: called, our service account.
17 00:01:07.200 ⇒ 00:01:12.830 Mustafa Raja: to be granted permission, so, I guess I’ll be, pinging Tim.
18 00:01:13.060 ⇒ 00:01:15.139 Mustafa Raja: To grant permission.
19 00:01:15.140 ⇒ 00:01:17.289 Casie Aviles: What permissions do we need, by the way?
20 00:01:17.610 ⇒ 00:01:23.309 Mustafa Raja: We need, BigQuery Data Editor, BigQuery Job User.
21 00:01:24.060 ⇒ 00:01:25.550 Casie Aviles: I see, I see.
22 00:01:25.920 ⇒ 00:01:29.940 Mustafa Raja: Let me share this document with you, so you can also take a look.
23 00:01:32.980 ⇒ 00:01:35.549 Mustafa Raja: I’ve added this into Zoom chat.
24 00:01:35.720 ⇒ 00:01:36.830 Casie Aviles: Okay, thank you.
25 00:01:37.120 ⇒ 00:01:38.180 Casie Aviles: Let me check.
26 00:01:41.050 ⇒ 00:01:41.730 Casie Aviles: Google…
27 00:01:41.730 ⇒ 00:01:43.560 Mustafa Raja: In caseato.
28 00:01:43.580 ⇒ 00:01:44.240 Casie Aviles: Okay.
29 00:01:44.460 ⇒ 00:01:48.830 Mustafa Raja: The rest of the things were already good, and then apart from that…
30 00:01:50.660 ⇒ 00:01:56.499 Mustafa Raja: I did some analysis on the, what’s it called?
31 00:01:56.840 ⇒ 00:01:58.270 Mustafa Raja: Snowflake thing?
32 00:01:58.620 ⇒ 00:02:09.669 Mustafa Raja: And what I did was, firstly, I created a summary of whatever we have, you know. So, how the two architectures are performing across
33 00:02:09.949 ⇒ 00:02:20.150 Mustafa Raja: The inputs, and then, we realized that most of these inputs that are going bad would be, or might be because,
34 00:02:20.490 ⇒ 00:02:25.399 Mustafa Raja: Those three arts tickets, were, were, you know.
35 00:02:25.600 ⇒ 00:02:33.860 Mustafa Raja: Processed, meaning either the database would have the data, or either central docs might have changed.
36 00:02:34.130 ⇒ 00:02:48.930 Mustafa Raja: You know? So, for the case that Andy would say, I couldn’t give this information, or some wrong information, the answer would have changed. And in that case, we would want to see if
37 00:02:49.040 ⇒ 00:02:59.279 Mustafa Raja: If, the input has an associated linear ticket, and if that ticket is in either client review, internal review, or done.
38 00:03:01.990 ⇒ 00:03:02.680 Casie Aviles: Hmm.
39 00:03:04.730 ⇒ 00:03:10.699 Mustafa Raja: So I have brought in the data for all of that, and now I’m going to create another summary.
40 00:03:10.970 ⇒ 00:03:13.099 Mustafa Raja: With that in context.
41 00:03:14.270 ⇒ 00:03:14.920 Casie Aviles: Okay.
42 00:03:19.220 ⇒ 00:03:31.150 Casie Aviles: Yep, so, and there wasn’t, like, any clear, like, architecture that was, like.
43 00:03:31.560 ⇒ 00:03:43.579 Mustafa Raja: Yeah, so NN, in general, with the general, summary, like, it seems that the NITN clone that we have.
44 00:03:43.680 ⇒ 00:03:53.750 Mustafa Raja: is better than the multi-agent one. But I think it’s mostly because the main router that we have needs some prompt adjustment.
45 00:03:54.240 ⇒ 00:03:54.769 Mustafa Raja: It might…
46 00:03:54.770 ⇒ 00:03:55.600 Casie Aviles: Yeah.
47 00:03:55.600 ⇒ 00:03:58.980 Mustafa Raja: Routing to the wrong agent, so…
48 00:04:00.140 ⇒ 00:04:04.650 Mustafa Raja: I see it… I see a lot of the times it goes to general information.
49 00:04:04.930 ⇒ 00:04:05.690 Casie Aviles: Okay.
50 00:04:05.690 ⇒ 00:04:08.200 Mustafa Raja: When it should have gone to a vector 1.
51 00:04:08.430 ⇒ 00:04:13.359 Mustafa Raja: But for the DB one, it’s pretty clear, because the questions are pretty clear, right?
52 00:04:14.150 ⇒ 00:04:19.349 Casie Aviles: Yeah, it’s, you know, it’s easy to spot if, like, the question needs.
53 00:04:19.350 ⇒ 00:04:19.760 Mustafa Raja: the DB.
54 00:04:19.769 ⇒ 00:04:20.689 Casie Aviles: Very cool.
55 00:04:20.909 ⇒ 00:04:21.459 Casie Aviles: Or late day.
56 00:04:21.459 ⇒ 00:04:21.909 Mustafa Raja: I mean.
57 00:04:21.910 ⇒ 00:04:26.799 Casie Aviles: User input, since they usually just add the zip code to the question.
58 00:04:28.710 ⇒ 00:04:29.630 Mustafa Raja: Yeah.
59 00:04:31.900 ⇒ 00:04:36.000 Mustafa Raja: Yeah, I might… I might even do, you know.
60 00:04:36.770 ⇒ 00:04:40.270 Mustafa Raja: I might even take another look at that.
61 00:04:40.430 ⇒ 00:04:43.240 Mustafa Raja: Just to see if I can improve, you know?
62 00:04:44.710 ⇒ 00:04:45.770 Casie Aviles: Yeah, yeah.
63 00:04:46.060 ⇒ 00:04:50.239 Casie Aviles: I think… I haven’t really tried the multi-agent, but I think…
64 00:04:50.240 ⇒ 00:04:55.609 Mustafa Raja: Yeah, yeah, yeah. Yeah, and I think that you, you might… you might have more insights on the prompt.
65 00:04:56.840 ⇒ 00:05:09.059 Mustafa Raja: Sure. Because you, you have worked more on that? It’s in NIT… no, I don’t think I put it in NIT. Yeah, it has to be in the repo. It’s, the repo is named,
66 00:05:09.760 ⇒ 00:05:14.350 Mustafa Raja: migration progress, but I will be making some updates in it.
67 00:05:14.870 ⇒ 00:05:18.870 Mustafa Raja: Okay, yeah. I want to change, a little bit of the workflow.
68 00:05:19.040 ⇒ 00:05:23.029 Mustafa Raja: And then… I’ll see if you’re up, we could do a huddle.
69 00:05:23.160 ⇒ 00:05:23.750 Mustafa Raja: And I’ll go.
70 00:05:23.750 ⇒ 00:05:24.150 Casie Aviles: Yeah.
71 00:05:24.150 ⇒ 00:05:24.960 Mustafa Raja: prompts.
72 00:05:25.080 ⇒ 00:05:26.590 Mustafa Raja: If you’re available.
73 00:05:27.160 ⇒ 00:05:32.580 Casie Aviles: Yeah, I will be, since, yeah, I worked a little later, so I’ll still be working.
74 00:05:33.230 ⇒ 00:05:35.879 Mustafa Raja: Yeah. Do you have any idea how long, though?
75 00:05:37.090 ⇒ 00:05:44.320 Casie Aviles: Oh, let’s see, I think I’ll still be on… For the next 4 hours.
76 00:05:44.630 ⇒ 00:05:46.979 Mustafa Raja: Oh, yeah, pretty good, pretty plenty.
77 00:05:47.480 ⇒ 00:06:02.599 Mustafa Raja: Yeah, if you… if you would have time, I’ll ping you if you would have time, just let me know. We could… we could go through it. This is something that we need to decide on, and… and, you know, put a full stop in, and move ahead.
78 00:06:02.980 ⇒ 00:06:03.470 Casie Aviles: Yeah, yeah.
79 00:06:03.470 ⇒ 00:06:12.510 Mustafa Raja: I don’t want to… I don’t want to drag it. I wanted the decision to be made today, but yeah, these insights are important.
80 00:06:12.750 ⇒ 00:06:14.759 Mustafa Raja: Before making the decision, right?
81 00:06:15.230 ⇒ 00:06:16.799 Casie Aviles: Yeah, definitely.
82 00:06:17.170 ⇒ 00:06:22.230 Mustafa Raja: I might as well, if you’re doing that, might as well improve the prompt and see what it does.
83 00:06:23.680 ⇒ 00:06:25.249 Casie Aviles: Okay. Yeah, like…
84 00:06:25.250 ⇒ 00:06:25.800 Mustafa Raja: Yeah.
85 00:06:26.030 ⇒ 00:06:27.530 Casie Aviles: Okay, yeah, yeah, thank you.
86 00:06:29.740 ⇒ 00:06:31.729 Mustafa Raja: Yeah, these are just my updates.
87 00:06:32.590 ⇒ 00:06:38.589 Casie Aviles: Alright, yeah. I don’t really have… well, mine is just, you know, it’s still just adding the…
88 00:06:38.750 ⇒ 00:06:39.680 Casie Aviles: Adding the…
89 00:06:39.680 ⇒ 00:06:40.300 Mustafa Raja: ruined ones.
90 00:06:40.300 ⇒ 00:06:43.910 Casie Aviles: technicians, yeah, the missing technicians. Yeah.
91 00:06:43.910 ⇒ 00:06:47.579 Mustafa Raja: Yeah, also let me know if you… if you need help on the forms side.
92 00:06:48.760 ⇒ 00:06:57.300 Casie Aviles: Yes, I think I will probably need some help there, I’m just… Oh, hmm.
93 00:06:57.670 ⇒ 00:07:00.470 Casie Aviles: I’m just thinking about, like, the best way to…
94 00:07:00.950 ⇒ 00:07:01.580 Mustafa Raja: Yeah.
95 00:07:01.860 ⇒ 00:07:03.840 Casie Aviles: To start that one.
96 00:07:06.140 ⇒ 00:07:11.020 Casie Aviles: But I think all we… all we really have to do is to just understand the…
97 00:07:11.460 ⇒ 00:07:18.269 Casie Aviles: the database, and how do we build the forms around that, I guess. And then also understand, like.
98 00:07:18.890 ⇒ 00:07:24.760 Casie Aviles: What are the… common issues that, you know, the current NA then forms.
99 00:07:25.200 ⇒ 00:07:32.640 Casie Aviles: have that, you know, Genesis experiencing. So I think I’ll probably list those down, so we could have, like.
100 00:07:33.100 ⇒ 00:07:33.810 Casie Aviles: better class.
101 00:07:33.810 ⇒ 00:07:46.300 Mustafa Raja: Yeah, yeah, if you could… yeah, if you could list down those problems, and I have those in context, and I might even use, NHN forms, just to get myself familiar with what… how that fails.
102 00:07:46.770 ⇒ 00:07:48.590 Mustafa Raja: Oh… Yeah, definitely.
103 00:07:48.830 ⇒ 00:07:49.889 Mustafa Raja: And then I will…
104 00:07:50.260 ⇒ 00:07:55.909 Mustafa Raja: Either we could do a working session or something, and take a look at what it should be.
105 00:07:57.230 ⇒ 00:08:01.669 Casie Aviles: Yes, and… Yeah, yeah, I think that would be great.
106 00:08:02.220 ⇒ 00:08:03.430 Casie Aviles: Alright, thanks.
107 00:08:04.820 ⇒ 00:08:09.670 Mustafa Raja: Okay, let me know if you’ll start the thread, or I should do one.
108 00:08:10.360 ⇒ 00:08:11.920 Casie Aviles: Oh, you mean for updates?
109 00:08:11.920 ⇒ 00:08:12.710 Mustafa Raja: Yeah.
110 00:08:14.050 ⇒ 00:08:17.839 Casie Aviles: Mine’s still in progress, so it’s, it’s really…
111 00:08:19.060 ⇒ 00:08:21.659 Casie Aviles: There’s not much to say yet, but…
112 00:08:23.050 ⇒ 00:08:26.700 Casie Aviles: I think, yeah, once I’m done, I can, I can send my update.
113 00:08:27.710 ⇒ 00:08:28.600 Mustafa Raja: Okay.
114 00:08:29.260 ⇒ 00:08:30.010 Casie Aviles: Yeah.
115 00:08:32.880 ⇒ 00:08:36.700 Mustafa Raja: Yeah, I’ll just wrap up my linear one, and then I’ll send in…
116 00:08:37.360 ⇒ 00:08:38.210 Casie Aviles: Okay, great.
117 00:08:38.640 ⇒ 00:08:39.299 Mustafa Raja: Okay.
118 00:08:40.520 ⇒ 00:08:43.049 Mustafa Raja: Okay, thank you. Yeah, thank you.
119 00:08:43.059 ⇒ 00:08:43.709 Casie Aviles: Definitely later.
120 00:08:44.020 ⇒ 00:08:45.409 Mustafa Raja: Yeah, bye.