Meeting Title: ABC working session Date: 2025-12-10 Meeting participants: Mustafa Raja, Casie Aviles, Amber Lin
WEBVTT
1 00:00:58.160 ⇒ 00:00:59.410 Mustafa Raja: Hey, Casey.
2 00:01:02.590 ⇒ 00:01:03.580 Casie Aviles: Hey, hey.
3 00:01:04.220 ⇒ 00:01:05.129 Mustafa Raja: How are you?
4 00:01:06.910 ⇒ 00:01:08.359 Casie Aviles: Yeah, doing better.
5 00:01:09.420 ⇒ 00:01:10.239 Mustafa Raja: Give me sh…
6 00:01:20.610 ⇒ 00:01:24.050 Mustafa Raja: Have you ever played Red Dead Redemption?
7 00:01:25.750 ⇒ 00:01:29.430 Casie Aviles: Oh, which one, the first or the second one? I’ve played the second one.
8 00:01:31.680 ⇒ 00:01:33.510 Mustafa Raja: Haven’t played the second one.
9 00:01:34.070 ⇒ 00:01:35.849 Mustafa Raja: I’ve played the first.
10 00:01:36.340 ⇒ 00:01:37.700 Casie Aviles: Oh, okay.
11 00:01:37.980 ⇒ 00:01:43.740 Mustafa Raja: Did you see that they, they, they delayed, they delayed GTA 6 again?
12 00:01:44.420 ⇒ 00:01:46.699 Casie Aviles: Yeah, I don’t think it’s coming out.
13 00:01:48.130 ⇒ 00:01:52.820 Casie Aviles: this, I mean, next week, next year, it might be another year again.
14 00:01:53.110 ⇒ 00:01:55.070 Casie Aviles: But who knows? I don’t know.
15 00:01:56.460 ⇒ 00:01:58.879 Casie Aviles: I mean, I guess they’re just making sure…
16 00:01:58.880 ⇒ 00:01:59.359 Mustafa Raja: Yeah, this one.
17 00:01:59.770 ⇒ 00:02:02.990 Mustafa Raja: what next Rockstar game is going to look like, you know?
18 00:02:03.870 ⇒ 00:02:04.240 Casie Aviles: Yeah.
19 00:02:04.240 ⇒ 00:02:10.439 Mustafa Raja: Because a lot has changed, and even with RDR2, it’s been, like, 6-7 years, right?
20 00:02:10.870 ⇒ 00:02:17.140 Casie Aviles: Yeah, that was a long time ago. And yeah, I guess I get why, because these games are really huge.
21 00:02:18.360 ⇒ 00:02:19.290 Mustafa Raja: Yeah, yeah.
22 00:02:20.240 ⇒ 00:02:27.199 Casie Aviles: I heard, like, they were trying to do some… They’re using, kind of, I think some AI…
23 00:02:28.180 ⇒ 00:02:33.550 Casie Aviles: tech to kind of… it’s not, like, you know, the art, not for the art, but for, like.
24 00:02:34.480 ⇒ 00:02:37.920 Casie Aviles: generating random… structures, I think.
25 00:02:37.920 ⇒ 00:02:40.850 Mustafa Raja: I, yeah, I thought, I, I heard that too.
26 00:02:41.330 ⇒ 00:02:43.770 Casie Aviles: Yeah, that’s pretty cool, like, I think…
27 00:02:44.110 ⇒ 00:02:48.319 Casie Aviles: Probably not for art. I wouldn’t use AI for art, but, you know…
28 00:02:49.320 ⇒ 00:02:50.620 Mustafa Raja: Of course not.
29 00:02:51.140 ⇒ 00:02:53.289 Mustafa Raja: It’s like stealing or something, you know?
30 00:02:53.520 ⇒ 00:02:57.190 Mustafa Raja: I mean, it’s a huge, yeah, school.
31 00:02:57.330 ⇒ 00:02:59.049 Mustafa Raja: Right now, so, let’s see if…
32 00:02:59.450 ⇒ 00:03:01.139 Casie Aviles: Maybe, maybe go with it.
33 00:03:02.510 ⇒ 00:03:03.390 Amber Lin: Hello!
34 00:03:04.080 ⇒ 00:03:04.760 Mustafa Raja: Right?
35 00:03:06.460 ⇒ 00:03:13.070 Amber Lin: I think today… Just want to look at the zip code forms.
36 00:03:14.620 ⇒ 00:03:21.689 Amber Lin: I guess, Mustafa, if you have something you’re busy with, feel free to drop, but we’re just gonna talk about the zip code forms.
37 00:03:21.830 ⇒ 00:03:27.730 Amber Lin: So, Casey, there was one thing that… We discussed with…
38 00:03:28.380 ⇒ 00:03:35.079 Amber Lin: Janice yesterday, and the email that she sent today. So, how’s progress on those?
39 00:03:35.520 ⇒ 00:03:44.849 Casie Aviles: Yeah, I’m currently working on those. Those are my prior… top priorities right now for ABC. It’s not going to be as fast
40 00:03:46.090 ⇒ 00:03:53.869 Casie Aviles: Because for me, like, we have to make changes to the database, and then we have to update the forms, and then we have to test.
41 00:03:54.040 ⇒ 00:03:58.199 Casie Aviles: So I think it’s not going to be as quick of a fix.
42 00:04:00.350 ⇒ 00:04:00.940 Casie Aviles: Bye.
43 00:04:00.940 ⇒ 00:04:01.500 Amber Lin: I see.
44 00:04:01.730 ⇒ 00:04:06.079 Amber Lin: What about today’s… her emails today?
45 00:04:07.940 ⇒ 00:04:12.839 Casie Aviles: It’s the same case, where, like, what you can do is…
46 00:04:13.830 ⇒ 00:04:21.110 Casie Aviles: Directly update, like, into the database versus having to update, like, the form.
47 00:04:23.080 ⇒ 00:04:29.580 Casie Aviles: Sorry, am I making sense? Like, we… because we have to, like, update, like, the…
48 00:04:30.080 ⇒ 00:04:30.430 Amber Lin: Oh my god.
49 00:04:30.430 ⇒ 00:04:31.080 Casie Aviles: off.
50 00:04:31.630 ⇒ 00:04:45.679 Amber Lin: Gotcha, okay. Yeah, you’re right. For the quickest four-term solution, let me get the updates from her, so we can give that to her immediately, and then the rest we can, like, figure out over the week. How’s that?
51 00:04:46.640 ⇒ 00:04:50.319 Casie Aviles: Yes, yes, that sounds better, but, yeah, yeah, yeah.
52 00:04:51.140 ⇒ 00:04:55.060 Amber Lin: Awesome. Let me… let me grab…
53 00:05:29.650 ⇒ 00:05:32.550 Casie Aviles: Yeah, and also, depending if you have capacity
54 00:05:32.750 ⇒ 00:05:36.930 Casie Aviles: Mustafa, if we can split some of this, but… Oh, yeah.
55 00:05:36.930 ⇒ 00:05:43.310 Amber Lin: stuff, chopped off both. Do you want to grab him to, to make it faster?
56 00:05:45.090 ⇒ 00:05:49.070 Casie Aviles: Yeah, it depends on… yeah, I’ll… Doug him.
57 00:05:49.560 ⇒ 00:05:50.470 Casie Aviles: 15.
58 00:07:33.790 ⇒ 00:07:39.570 Amber Lin: Okay. Once they send it to us, it’s for the lawn care techs.
59 00:07:39.740 ⇒ 00:07:44.579 Amber Lin: Do we have fields for the long-cared techs?
60 00:07:45.940 ⇒ 00:07:56.500 Casie Aviles: Yeah, that’s what we’re… yeah, we’re missing that. That’s what I was going to add. I’m just trying to avoid, like, when we make another fix to the form, then there will be another error.
61 00:07:56.930 ⇒ 00:07:57.830 Casie Aviles: That’s why…
62 00:07:58.130 ⇒ 00:08:03.469 Amber Lin: Write out together, the requirements of stuff we need to do, because there’s…
63 00:08:03.690 ⇒ 00:08:09.370 Amber Lin: There’s been a few things back and forth, and it seems like we need to make a few changes.
64 00:08:10.010 ⇒ 00:08:16.485 Amber Lin: So…
65 00:08:22.150 ⇒ 00:08:33.230 Amber Lin: So far, I have these two tickets on the forms, right? This is to… and commercial?
66 00:08:33.700 ⇒ 00:08:38.039 Amber Lin: In the technician’s sheet, there’s not even lawn technicians, right?
67 00:08:38.210 ⇒ 00:08:39.330 Amber Lin: There’s just not…
68 00:08:40.980 ⇒ 00:08:47.580 Casie Aviles: Yeah, it’s just… They gave us, like, a lawn care… sheet.
69 00:08:48.640 ⇒ 00:08:53.459 Casie Aviles: But for the initial one, the skills and zips, that’s purely best.
70 00:08:54.000 ⇒ 00:08:57.230 Amber Lin: Gotcha, and we didn’t add it to the database.
71 00:08:59.210 ⇒ 00:09:02.409 Casie Aviles: Which one? Sorry. Which one do you mean?
72 00:09:02.410 ⇒ 00:09:03.530 Amber Lin: one at once.
73 00:09:04.330 ⇒ 00:09:13.199 Casie Aviles: The long ones are in the database, but they’re not, they’re not distinguished, you know, they’re not differentiated from commercial or…
74 00:09:14.140 ⇒ 00:09:15.210 Casie Aviles: Residential.
75 00:09:15.640 ⇒ 00:09:20.410 Amber Lin: I see, but we have lawn, but we don’t have mechanical or home improvement.
76 00:09:21.350 ⇒ 00:09:22.560 Casie Aviles: Yes, yes.
77 00:09:22.850 ⇒ 00:09:34.060 Amber Lin: Gotcha. Okay, let’s list out the requirements together. So, on pest side, so number one is add… tags of…
78 00:09:34.370 ⇒ 00:09:38.160 Amber Lin: commercial for that field, I guess.
79 00:09:40.210 ⇒ 00:09:42.190 Amber Lin: Residential.
80 00:09:43.130 ⇒ 00:09:44.850 Amber Lin: In text.
81 00:09:45.670 ⇒ 00:09:46.770 Amber Lin: Data.
82 00:09:47.880 ⇒ 00:09:48.830 Amber Lin: Base.
83 00:09:49.450 ⇒ 00:09:56.540 Amber Lin: Okay, and then we’ll say… Tag all current past technicians as residential.
84 00:09:57.220 ⇒ 00:10:01.010 Amber Lin: Good.
85 00:10:01.590 ⇒ 00:10:06.050 Amber Lin: Test, commercial… Ignatius.
86 00:10:06.410 ⇒ 00:10:11.880 Amber Lin: Gosh, this I will… ask right now, so I don’t forget.
87 00:10:12.380 ⇒ 00:10:18.940 Amber Lin: Commercial… Thank you.
88 00:10:34.890 ⇒ 00:10:41.100 Casie Aviles: Yeah, that’s part of why it’s confusing. They have a separate… commercial.
89 00:10:43.590 ⇒ 00:10:44.790 Amber Lin: Yeah…
90 00:10:44.790 ⇒ 00:10:45.800 Casie Aviles: department.
91 00:10:49.030 ⇒ 00:10:50.419 Amber Lin: Gosh, okay.
92 00:11:02.180 ⇒ 00:11:10.820 Amber Lin: Okay, great. I have asked… Putting that in comments… Awesome.
93 00:11:12.800 ⇒ 00:11:22.910 Amber Lin: trending… Okay, next… We have… Lawn. So, what have we added so far?
94 00:11:24.140 ⇒ 00:11:30.540 Casie Aviles: For Lawn, we just… have the techs… Themselves, but no… no…
95 00:11:31.220 ⇒ 00:11:33.840 Casie Aviles: They don’t have any tags, like…
96 00:11:34.020 ⇒ 00:11:37.329 Casie Aviles: We don’t know if that’s their residential or commercial.
97 00:11:37.950 ⇒ 00:11:46.570 Amber Lin: In the… they said in the spreadsheet there was tags. Are we able… could we go back and tag them? Is that possible?
98 00:11:47.500 ⇒ 00:11:52.450 Casie Aviles: Yes, I’ll review the… let me… I’m taking a look right now.
99 00:11:54.750 ⇒ 00:11:55.420 Casie Aviles: Oof.
100 00:11:55.560 ⇒ 00:11:57.980 Casie Aviles: It’s clear which are commercial.
101 00:11:59.690 ⇒ 00:12:02.990 Casie Aviles: Yeah, okay, okay. Yeah, they have commercial here.
102 00:12:07.420 ⇒ 00:12:12.820 Amber Lin: Could you link the sheet here? Let me send you the… Oh.
103 00:12:14.780 ⇒ 00:12:19.650 Amber Lin: Let me send you the link to this ticket. Could you link it here?
104 00:12:22.190 ⇒ 00:12:23.990 Amber Lin: So that we know where to go.
105 00:12:32.000 ⇒ 00:12:34.590 Casie Aviles: To number 2, right? This one.
106 00:12:34.590 ⇒ 00:12:35.800 Amber Lin: Yeah.
107 00:12:38.520 ⇒ 00:12:47.119 Amber Lin: Mechanical… Mechanical should be easy. Tag…
108 00:12:47.470 ⇒ 00:12:50.350 Amber Lin: Oh, we don’t have mechanical yet, right?
109 00:12:51.680 ⇒ 00:12:53.660 Casie Aviles: Yeah, we don’t have mechanical texts.
110 00:13:11.080 ⇒ 00:13:16.149 Amber Lin: I don’t… I don’t think we have home improvement either.
111 00:13:16.550 ⇒ 00:13:21.990 Amber Lin: Let’s see… Let’s see, in this sheet…
112 00:13:24.040 ⇒ 00:13:30.109 Amber Lin: Maybe it’s one of the spreadsheets, I don’t want to ask them if we might… if we might have it.
113 00:13:30.370 ⇒ 00:13:41.980 Amber Lin: Okay, so mechanical… Mechanical, is it in the Quick Guides?
114 00:14:02.880 ⇒ 00:14:04.730 Amber Lin: The referral list…
115 00:14:09.130 ⇒ 00:14:11.110 Amber Lin: I don’t see any…
116 00:14:12.060 ⇒ 00:14:14.440 Casie Aviles: Yeah, I wasn’t aware either if we had…
117 00:14:15.170 ⇒ 00:14:16.230 Amber Lin: Okay.
118 00:14:16.230 ⇒ 00:14:18.459 Casie Aviles: a spreadsheet. I think we can just ask them.
119 00:14:18.460 ⇒ 00:14:25.030 Amber Lin: They sent it to us before, because I have not been tracking this.
120 00:14:25.060 ⇒ 00:14:25.900 Casie Aviles: Okay.
121 00:14:34.620 ⇒ 00:14:35.620 Amber Lin: Fuck.
122 00:14:37.470 ⇒ 00:14:38.290 Amber Lin: Hmm.
123 00:14:38.710 ⇒ 00:14:41.880 Amber Lin: Have I asked for technicians?
124 00:14:51.430 ⇒ 00:14:56.080 Amber Lin: Can we list everything…
125 00:15:11.420 ⇒ 00:15:14.909 Amber Lin: Okay, also asked for mechanical…
126 00:15:16.830 ⇒ 00:15:21.690 Amber Lin: And then I guess we asked for home improvement. Let me see if we have that.
127 00:15:21.960 ⇒ 00:15:26.619 Amber Lin: Home improvement document.
128 00:15:27.130 ⇒ 00:15:30.810 Amber Lin: Scheduling guide?
129 00:15:31.140 ⇒ 00:15:33.459 Amber Lin: There we go, zip codes.
130 00:15:34.390 ⇒ 00:15:38.480 Amber Lin: Maybe it’s in this one.
131 00:15:40.440 ⇒ 00:15:46.449 Amber Lin: Yeah. Is this… This is… Specialists, this is techs, right?
132 00:15:47.540 ⇒ 00:15:50.390 Casie Aviles: Yes, yes. Austin, Texas… okay.
133 00:15:51.510 ⇒ 00:15:53.630 Casie Aviles: Yeah, yeah, that looks like it.
134 00:15:54.210 ⇒ 00:16:04.609 Amber Lin: Okay, I think… when they only have a area, do we just assume they cover all the zip codes there?
135 00:16:05.060 ⇒ 00:16:08.850 Amber Lin: Or do we have to base it off of, do we service that area?
136 00:16:10.840 ⇒ 00:16:12.260 Casie Aviles: Oh.
137 00:16:12.560 ⇒ 00:16:16.580 Amber Lin: Let me… let me ask…
138 00:16:23.150 ⇒ 00:16:25.880 Amber Lin: Home Improvement.
139 00:16:32.290 ⇒ 00:16:32.925 Amber Lin: Mmm…
140 00:16:36.910 ⇒ 00:16:39.580 Amber Lin: Alright, I’ll be good.
141 00:16:57.020 ⇒ 00:16:58.160 Amber Lin: Queen…
142 00:17:27.819 ⇒ 00:17:31.170 Amber Lin: Also asked about home improvement.
143 00:17:32.670 ⇒ 00:17:33.670 Amber Lin: Okay.
144 00:17:34.340 ⇒ 00:17:42.350 Amber Lin: So, let me add… the link… There.
145 00:17:42.980 ⇒ 00:17:46.450 Amber Lin: So that’s… That’s funny.
146 00:18:04.150 ⇒ 00:18:07.980 Amber Lin: Do you remember if she said they are both, like…
147 00:18:08.500 ⇒ 00:18:13.940 Amber Lin: Residential and commercial, do they do both? Do you remember she saying that?
148 00:18:15.860 ⇒ 00:18:18.200 Casie Aviles: You mean if a tech can be both?
149 00:18:18.690 ⇒ 00:18:23.300 Amber Lin: Yeah… I’ll… I’ll just… I’ll just ask.
150 00:18:24.260 ⇒ 00:18:26.190 Casie Aviles: Yeah.
151 00:18:31.760 ⇒ 00:18:35.459 Amber Lin: Okay, great. Okay, I got a response from Mechanical.
152 00:18:55.420 ⇒ 00:18:58.439 Casie Aviles: Okay, so does that mean, like, all the zips then?
153 00:18:58.720 ⇒ 00:18:59.849 Casie Aviles: Under, for example.
154 00:18:59.850 ⇒ 00:19:10.190 Amber Lin: But I don’t know what she means by market area. Could that just mean, like, Austin? So that would make our lives easier. Anyways, I’ll put this, and then…
155 00:19:10.610 ⇒ 00:19:13.960 Amber Lin: Text.
156 00:19:22.660 ⇒ 00:19:25.720 Amber Lin: Great. So that’s in progress.
157 00:19:25.990 ⇒ 00:19:34.709 Amber Lin: And then let’s look at… High priority, okay. The other one, this is on the…
158 00:19:37.790 ⇒ 00:19:41.130 Amber Lin: update forms. So…
159 00:19:50.530 ⇒ 00:19:53.509 Amber Lin: So, I guess this is her first request.
160 00:19:54.340 ⇒ 00:20:00.590 Amber Lin: how would you do this? Is this a field? Like, what are the steps you need to do here?
161 00:20:02.080 ⇒ 00:20:06.170 Casie Aviles: I think it’s also going to be related to how
162 00:20:06.620 ⇒ 00:20:11.680 Casie Aviles: Because for both tickets, I need to… Add, like, a column.
163 00:20:12.990 ⇒ 00:20:20.479 Casie Aviles: to the tables, so that means I have to go to Supabase and… Fix that there.
164 00:20:21.830 ⇒ 00:20:24.829 Amber Lin: Add a column of residential and commercial.
165 00:20:25.510 ⇒ 00:20:31.279 Casie Aviles: Yeah, so… because right now, they’re… it’s hard-coded into, like, the service names, so, like.
166 00:20:31.380 ⇒ 00:20:36.359 Casie Aviles: Residential test, you know, so I think it should be another column.
167 00:20:37.170 ⇒ 00:20:40.490 Amber Lin: Gotcha. Okay, any other columns you need to add?
168 00:20:41.700 ⇒ 00:20:42.669 Casie Aviles: I’m just kidding.
169 00:20:43.940 ⇒ 00:20:56.289 Casie Aviles: I… I think that’s the first one that comes to mind, but I might have some things that, you know, I’ll investigate. I’m currently looking at it, so I think that we could start with just that for now.
170 00:20:57.240 ⇒ 00:20:57.840 Amber Lin: Okay.
171 00:20:57.960 ⇒ 00:21:01.959 Amber Lin: So, let’s do this, send this to you.
172 00:21:02.230 ⇒ 00:21:04.880 Amber Lin: Hi, variety. How long do you think this would take?
173 00:21:07.800 ⇒ 00:21:15.010 Casie Aviles: Let’s see… We can do, like, one point for, like, just adding. It’s going to be just adding.
174 00:21:16.830 ⇒ 00:21:23.100 Amber Lin: Adding the column, and then we’ll do the tags in the other… in the other ticket.
175 00:21:23.790 ⇒ 00:21:24.510 Casie Aviles: Yeah.
176 00:21:24.870 ⇒ 00:21:30.169 Amber Lin: Awesome. Okay, so we’ll do this, and I’ll say the other one is still blocked.
177 00:21:30.830 ⇒ 00:21:34.760 Casie Aviles: I also created, like, tickets. It might be…
178 00:21:35.210 ⇒ 00:21:43.650 Casie Aviles: what do you call this? Might be duplicate… might be redundant, but yeah, it’s also related to what we’re talking about right now.
179 00:21:43.650 ⇒ 00:21:44.799 Amber Lin: Okay.
180 00:21:47.180 ⇒ 00:21:56.869 Amber Lin: Let’s see… send me the ticket if you come across it, and I can help consolidate that. So, let’s say the prerequisite is that we do…
181 00:21:57.430 ⇒ 00:22:02.019 Amber Lin: This one… And then… and then what do we need to do?
182 00:22:03.760 ⇒ 00:22:08.210 Casie Aviles: Once we’ve con… well, once we’ve confirmed that we have, like.
183 00:22:08.370 ⇒ 00:22:12.769 Casie Aviles: The columns for both techs and inspectors.
184 00:22:13.510 ⇒ 00:22:17.430 Casie Aviles: I am going to… Update the form.
185 00:22:19.560 ⇒ 00:22:22.849 Casie Aviles: We… I am going to update the form in order to…
186 00:22:22.850 ⇒ 00:22:24.529 Amber Lin: It’s going to be, like.
187 00:22:24.620 ⇒ 00:22:29.089 Casie Aviles: what do you call this? Probably a checkbox or a radio button.
188 00:22:29.620 ⇒ 00:22:30.910 Casie Aviles: That will select…
189 00:22:33.040 ⇒ 00:22:45.249 Casie Aviles: you know, whether a technician will be assigned as commercial, or whether we just want to, like, switch, you know? I’m going to… I’m still going to check how I’m exactly going to do that, but…
190 00:22:45.470 ⇒ 00:22:49.479 Amber Lin: See, sometimes… Both, so maybe a checkbox?
191 00:22:50.170 ⇒ 00:22:52.139 Casie Aviles: Yeah, yeah, checkbox might be better.
192 00:22:54.610 ⇒ 00:22:58.559 Amber Lin: What about from ABC to ChemFree? Do we have a field for that?
193 00:23:00.900 ⇒ 00:23:03.880 Casie Aviles: Hmm, we don’t. We… what we do here is…
194 00:23:04.020 ⇒ 00:23:07.319 Casie Aviles: It’s dependent on, like, the branch.
195 00:23:07.550 ⇒ 00:23:11.279 Casie Aviles: That they are assigned to. That’s where ABC or ChemFree is.
196 00:23:13.360 ⇒ 00:23:14.260 Amber Lin: this…
197 00:23:14.890 ⇒ 00:23:18.510 Casie Aviles: Yeah, it’s, that’s how I did it for now.
198 00:23:19.210 ⇒ 00:23:20.240 Casie Aviles: So…
199 00:23:20.240 ⇒ 00:23:22.759 Amber Lin: See, so Kenfrey is a different branch.
200 00:23:23.900 ⇒ 00:23:28.070 Casie Aviles: Yeah, it’s going to be branch-based, but then,
201 00:23:28.260 ⇒ 00:23:34.009 Casie Aviles: So anything that doesn’t have can-free as its branches, considered as ABC.
202 00:23:34.650 ⇒ 00:23:36.540 Casie Aviles: That’s what I did for now.
203 00:23:36.980 ⇒ 00:23:40.289 Amber Lin: Okay. Confirm the ages.
204 00:23:43.560 ⇒ 00:23:51.959 Amber Lin: Right now… Holy… How does the service map over from ABC to Kemphrey?
205 00:23:54.870 ⇒ 00:24:00.440 Casie Aviles: Wait, sorry, I’m trying to… Understand.
206 00:24:01.050 ⇒ 00:24:12.239 Amber Lin: Are they called the same thing? Is, say, resident… the pest control, or termite, are they called the same thing, or do they have to select…
207 00:24:12.480 ⇒ 00:24:19.490 Amber Lin: the zip code, and then select the service, and then a zip code. So do they have to do everything over again?
208 00:24:20.610 ⇒ 00:24:25.959 Casie Aviles: Oh, yeah, I think… There’s no way to switch the branches.
209 00:24:26.550 ⇒ 00:24:28.780 Casie Aviles: It’s just one branch at a time.
210 00:24:34.590 ⇒ 00:24:36.310 Amber Lin: What are the branches again?
211 00:24:38.420 ⇒ 00:24:41.889 Casie Aviles: Let me… yeah, I can send a screenshot right now.
212 00:24:43.470 ⇒ 00:24:46.230 Casie Aviles: Abc1347.
213 00:24:46.700 ⇒ 00:24:47.390 Casie Aviles: Okay.
214 00:24:52.770 ⇒ 00:24:54.590 Casie Aviles: Yeah, these are the branches.
215 00:24:59.620 ⇒ 00:25:01.380 Amber Lin: Oh, I see.
216 00:25:06.130 ⇒ 00:25:06.990 Amber Lin: Okay.
217 00:25:07.170 ⇒ 00:25:13.980 Amber Lin: Technically, I feel like… yeah, I guess Kemphrey is a branch, but these branches are also
218 00:25:14.470 ⇒ 00:25:22.789 Amber Lin: cities, so, like, their classification is weird. It’s not geo… like, this is geography, but they call it branches.
219 00:25:23.140 ⇒ 00:25:24.000 Casie Aviles: Yeah.
220 00:25:24.740 ⇒ 00:25:30.280 Casie Aviles: Because sometimes… It can overlap where…
221 00:25:31.320 ⇒ 00:25:36.260 Casie Aviles: a chem-free… someone who is assigned as chem-free can also be in Austin.
222 00:25:36.400 ⇒ 00:25:36.970 Casie Aviles: Or…
223 00:25:36.970 ⇒ 00:25:37.600 Amber Lin: Yeah.
224 00:25:38.260 ⇒ 00:25:42.920 Amber Lin: Do you think it’ll be better to create like,
225 00:25:43.420 ⇒ 00:25:47.469 Amber Lin: tag a separate field for ABC versus comfrey?
226 00:25:48.680 ⇒ 00:25:52.569 Casie Aviles: Yeah, actually, I think that that’s a better idea.
227 00:25:54.180 ⇒ 00:26:03.020 Amber Lin: Okay, so… Alright, let’s…
228 00:26:05.160 ⇒ 00:26:12.969 Amber Lin: Okay, I haven’t gone… heard from her yet. Okay, I have 4 minutes, let’s message… Let’s message Janice.
229 00:26:20.970 ⇒ 00:26:26.780 Amber Lin: Okay, she sent the email over, I think, to our… Email here.
230 00:26:27.260 ⇒ 00:26:28.070 Amber Lin: Okay.
231 00:26:29.830 ⇒ 00:26:39.329 Amber Lin: Division, markets… Okay, okay, what does that… what does that mean?
232 00:26:41.540 ⇒ 00:26:47.029 Casie Aviles: That, yeah, that’s probably just… if they’re assigned Austin, then this will be…
233 00:26:47.030 ⇒ 00:26:54.380 Amber Lin: I need the tech names! Okay, let me ask her…
234 00:26:59.630 ⇒ 00:27:01.200 Amber Lin: Oh, wrong place.
235 00:27:01.610 ⇒ 00:27:03.520 Amber Lin: Thank you, Cass.
236 00:27:04.690 ⇒ 00:27:14.050 Amber Lin: Could you also give me a list of the tags in their market area? Question mark?
237 00:27:14.870 ⇒ 00:27:22.180 Amber Lin: Okay. Anyways, that’s… that’s one step, so let me… link.
238 00:27:24.140 ⇒ 00:27:25.600 Amber Lin: It’s linked.
239 00:27:58.120 ⇒ 00:27:59.070 Amber Lin: Okay.
240 00:27:59.640 ⇒ 00:28:04.520 Amber Lin: And what was Janiece’s request again in the email? Could you summarize it for me?
241 00:28:05.950 ⇒ 00:28:13.350 Casie Aviles: Basically, she just… I believe she just wants… Wait, let me check the… the ticket I made.
242 00:28:14.940 ⇒ 00:28:19.169 Amber Lin: Yeah, I think that would just be a separate, separate ticket. I think she said…
243 00:28:20.370 ⇒ 00:28:24.860 Amber Lin: Any updates for June, for long care techs specifically? Okay.
244 00:28:24.860 ⇒ 00:28:26.520 Casie Aviles: Yeah, yeah, lawn care techs.
245 00:28:26.830 ⇒ 00:28:27.730 Amber Lin: Okay.
246 00:28:27.730 ⇒ 00:28:29.420 Casie Aviles: for the… the forms.
247 00:28:30.110 ⇒ 00:28:40.330 Amber Lin: If, she also said, also, I noticed if a tech or inspector does, both Austin and Bassrock were not able to choose both. I think that’s a…
248 00:28:40.500 ⇒ 00:28:44.079 Amber Lin: Like, right now, this is a single select branch, right?
249 00:28:44.730 ⇒ 00:28:48.739 Casie Aviles: Yes, yes, that’s, that’s, what we have right now.
250 00:28:49.560 ⇒ 00:28:56.989 Amber Lin: I guess… I guess we should just change… Change branch into multi-select?
251 00:28:57.210 ⇒ 00:29:02.929 Amber Lin: How do we do that? Like, how… how can we… if they do multiple.
252 00:29:05.810 ⇒ 00:29:10.839 Casie Aviles: I think we can do it in the assignments, we can have multiple branches, but the…
253 00:29:12.380 ⇒ 00:29:18.420 Casie Aviles: It’s just that the workflow doesn’t support it right now. I think the actual…
254 00:29:18.990 ⇒ 00:29:21.810 Casie Aviles: Process to assign it may be…
255 00:29:22.560 ⇒ 00:29:26.010 Casie Aviles: It may get confusing, that’s why I did it.
256 00:29:26.240 ⇒ 00:29:32.430 Casie Aviles: branch, like, one branch at a time for now, but yeah, I understand it’s… the convenience is not that great.
257 00:29:32.980 ⇒ 00:29:45.089 Amber Lin: Could it be, like, a Google form where if you were to select a branch, then you can fill in all the zip codes under that branch? So, essentially, we give them two boxes, each for a branch that they select?
258 00:29:48.700 ⇒ 00:29:49.660 Casie Aviles: I see.
259 00:29:52.680 ⇒ 00:29:58.090 Casie Aviles: I’m not sure if, like… N8N can support, like, something dynamic like that.
260 00:29:58.850 ⇒ 00:30:00.469 Amber Lin: Oh, I see.
261 00:30:00.950 ⇒ 00:30:06.180 Amber Lin: Or we can just have, like, empty fields for that, but…
262 00:30:06.420 ⇒ 00:30:17.789 Amber Lin: Okay, this is, like, a spike. I’ll leave it here, so if you could make a spike document for that, that’ll be great. And then where is the…
263 00:30:18.800 ⇒ 00:30:24.470 Amber Lin: Where’s the… Where’s the one, the lawn care ticket that you made?
264 00:30:26.140 ⇒ 00:30:29.970 Casie Aviles: It’s just, it’s ABC 1368.
265 00:30:32.860 ⇒ 00:30:36.610 Casie Aviles: Should be in… In progress as well.
266 00:30:37.270 ⇒ 00:30:38.143 Amber Lin: Oh.
267 00:30:40.010 ⇒ 00:30:42.589 Casie Aviles: Or active, if you go to active, I guess.
268 00:30:43.080 ⇒ 00:30:48.770 Amber Lin: Oh, okay, let’s see… Yeah, that’s one of them.
269 00:30:48.850 ⇒ 00:30:50.610 Casie Aviles: It’s just the one that…
270 00:30:51.550 ⇒ 00:31:01.279 Amber Lin: Okay, archives… Let’s do this as urgent, waiting for… Astronise for list.
271 00:31:01.440 ⇒ 00:31:02.470 Amber Lin: Coast.
272 00:31:03.060 ⇒ 00:31:04.740 Amber Lin: Okay, great.
273 00:31:04.910 ⇒ 00:31:05.820 Amber Lin: Sounds good.
274 00:31:06.510 ⇒ 00:31:10.219 Amber Lin: Thank you, I gotta hop, but those are the main tickets.
275 00:31:10.870 ⇒ 00:31:12.310 Casie Aviles: Alright. Alright. Thank you.
276 00:31:12.310 ⇒ 00:31:13.670 Amber Lin: Thanks. Bye.