Meeting Title: ABC Project Issue Resolution Meeting Date: 2025-12-04 Meeting participants: Awaish Kumar, Uttam Kumaran, Casie Aviles, Amber Lin
WEBVTT
1 00:01:25.380 ⇒ 00:01:26.420 Uttam Kumaran: Anyways…
2 00:01:29.710 ⇒ 00:01:30.930 Awaish Kumar: Hello.
3 00:02:47.640 ⇒ 00:02:49.370 Uttam Kumaran: I’m not gonna ask the Amber to change one.
4 00:03:00.040 ⇒ 00:03:01.820 Awaish Kumar: Once this complete…
5 00:03:26.660 ⇒ 00:03:37.199 Uttam Kumaran: Yeah, I guess I just wanted to get us in a room, because I’m just not sure what’s happening with ABC. I mean, I… I understand the,
6 00:03:37.300 ⇒ 00:03:42.209 Uttam Kumaran: I kind of get the issues are going on, are kind of, like, new issues coming up, but…
7 00:03:42.390 ⇒ 00:03:47.620 Uttam Kumaran: Like, I just feel like… I sort of don’t know what else to do.
8 00:03:47.810 ⇒ 00:03:51.959 Uttam Kumaran: Like, I understand that the other form wasn’t covered, but, like.
9 00:03:52.280 ⇒ 00:03:58.729 Uttam Kumaran: I guess my question is, like, why wasn’t that covered? Why weren’t we alerted it wasn’t working?
10 00:03:58.980 ⇒ 00:04:02.070 Uttam Kumaran: Like, what are all the issues from the last 4 weeks?
11 00:04:02.340 ⇒ 00:04:05.660 Uttam Kumaran: So, I guess I kind of want to start on a high level.
12 00:04:05.820 ⇒ 00:04:12.279 Uttam Kumaran: I’m not… what I’m not looking for here is, like, okay, we’ve got it, we’ll fix it. I’m sort of past that, because
13 00:04:12.440 ⇒ 00:04:23.220 Uttam Kumaran: And it’s… and this is also, like, not… not blaming anybody here, but I have to make… we have to change something. So, like, what do we think it is? Like…
14 00:04:23.600 ⇒ 00:04:28.570 Uttam Kumaran: And maybe I can… maybe Casey and then Amber, if you guys want to go, and then I can…
15 00:04:28.730 ⇒ 00:04:31.060 Uttam Kumaran: I can give some thoughts as well.
16 00:04:36.420 ⇒ 00:04:41.060 Amber Lin: Looks like it’s been… I think the issue is that
17 00:04:41.640 ⇒ 00:04:44.580 Amber Lin: twofold is that NAN has errors.
18 00:04:44.970 ⇒ 00:04:50.590 Amber Lin: which is… which is reasonable, but we were monitoring for it. We weren’t…
19 00:04:50.660 ⇒ 00:05:09.390 Amber Lin: actively seeking it out, and I… I think that’s… like, different errors, different types of errors occurred. Andy was down, where the form was down. I think it was all from NAM, but we didn’t watch for it, so in that terms, it’s our fault for not going after it and just passively waiting.
20 00:05:13.970 ⇒ 00:05:16.420 Uttam Kumaran: Okay, I mean, I… They see where…
21 00:05:16.420 ⇒ 00:05:17.759 Amber Lin: We were saying something.
22 00:05:18.760 ⇒ 00:05:23.849 Casie Aviles: Yeah, I think… I guess I just have, like.
23 00:05:24.990 ⇒ 00:05:29.220 Casie Aviles: I wasn’t able to spend as much time in QA-ing it, like.
24 00:05:31.570 ⇒ 00:05:35.630 Casie Aviles: Like, for example, this issue that came up was…
25 00:05:36.000 ⇒ 00:05:41.330 Casie Aviles: Introduced when we updated… when we added, like, a new update to the workflow.
26 00:05:41.740 ⇒ 00:05:47.890 Casie Aviles: And before that, the ad form was working, but…
27 00:05:48.380 ⇒ 00:05:51.100 Casie Aviles: So I think I wasn’t able to spend
28 00:05:51.410 ⇒ 00:05:54.250 Casie Aviles: So much time into, like, the QAing process.
29 00:05:54.500 ⇒ 00:05:58.779 Casie Aviles: over, yeah, I think that’s one issue.
30 00:06:01.050 ⇒ 00:06:02.519 Uttam Kumaran: Yeah, I guess, like, I’m…
31 00:06:03.280 ⇒ 00:06:08.779 Uttam Kumaran: And I’ll kind of bring this up to Sam, too, but right now, this, like, it seems like, yeah, we…
32 00:06:09.270 ⇒ 00:06:19.590 Uttam Kumaran: we made a change, but it affected something else, and the system’s down, but we don’t have effective, like, unit testing, we don’t have effective, like, QA runbook.
33 00:06:19.880 ⇒ 00:06:20.830 Uttam Kumaran: Right? Like…
34 00:06:20.830 ⇒ 00:06:21.520 Casie Aviles: Yes.
35 00:06:22.670 ⇒ 00:06:24.790 Uttam Kumaran: Okay.
36 00:06:26.630 ⇒ 00:06:27.630 Uttam Kumaran: Anything?
37 00:06:27.920 ⇒ 00:06:33.510 Casie Aviles: That… I mean, that’s part of the rationale why we’re going into the migration as well, but…
38 00:06:33.840 ⇒ 00:06:39.359 Casie Aviles: I think, yeah, it would be… yeah, I think I would need some support there as well, if, like.
39 00:06:40.220 ⇒ 00:06:47.229 Casie Aviles: For example, to just make sure that we… the errors don’t repeat, like, the same way it has been for any time.
40 00:06:47.880 ⇒ 00:06:52.619 Casie Aviles: So I think, yeah, because if we migrate and it happens again, then I think…
41 00:06:53.590 ⇒ 00:06:55.119 Awaish Kumar: That’s… that’s an issue.
42 00:06:55.670 ⇒ 00:06:58.940 Awaish Kumar: what… what are the errors? Like, we are not…
43 00:06:59.160 ⇒ 00:07:05.200 Awaish Kumar: Like, the responses are not correct, or it’s more like the request is not being entertained at all?
44 00:07:06.970 ⇒ 00:07:08.450 Casie Aviles: So…
45 00:07:08.840 ⇒ 00:07:17.879 Casie Aviles: there are different causes to the error. The other one that Amber was mentioning was in relation to, like, the memory limits of N80.
46 00:07:18.330 ⇒ 00:07:21.500 Casie Aviles: So, what would happen is it doesn’t return
47 00:07:22.340 ⇒ 00:07:27.009 Casie Aviles: Something, and then it just shows an error on the user’s side.
48 00:07:27.240 ⇒ 00:07:30.160 Casie Aviles: And then this one, which is for the forms.
49 00:07:30.830 ⇒ 00:07:41.910 Casie Aviles: It’s just a matter of the updates not going through. Some updates from Janice are showing up, but there’s, like, yeah, it’s just one for the one form.
50 00:07:42.120 ⇒ 00:07:48.090 Casie Aviles: that introduced A new set of, errors that we didn’t catch.
51 00:07:48.370 ⇒ 00:07:49.190 Casie Aviles: So…
52 00:07:51.610 ⇒ 00:07:58.040 Awaish Kumar: Yeah, but is that error… Like, in the whole pipeline, is that error on the…
53 00:07:58.290 ⇒ 00:08:05.729 Awaish Kumar: First part of it, where the user completes a form, then we run a script, which stores the data in database.
54 00:08:06.270 ⇒ 00:08:13.320 Casie Aviles: Yes, that’s, that’s what’s… So you’re asking if it’s running?
55 00:08:13.750 ⇒ 00:08:21.139 Awaish Kumar: I’m saying, is that first part is failing, or data is in database, but we are not able to show it? Like, which part is actually.
56 00:08:21.140 ⇒ 00:08:26.729 Casie Aviles: Yeah, it’s the first part. The first part is failing, which is loading it into the database.
57 00:08:27.090 ⇒ 00:08:32.560 Awaish Kumar: Okay, and so we don’t have any alerts in Slack, like, if… If any… for failures?
58 00:08:33.530 ⇒ 00:08:38.760 Casie Aviles: Mmm… no, yeah, it was silently failing, because this was,
59 00:08:40.169 ⇒ 00:08:44.339 Casie Aviles: it wasn’t, like, showing up as an error on Innaton, it was just…
60 00:08:44.650 ⇒ 00:08:49.129 Casie Aviles: Continuing, but then it doesn’t act… we don’t… it wasn’t actually…
61 00:08:50.910 ⇒ 00:08:52.660 Awaish Kumar: You know, getting inside.
62 00:08:53.990 ⇒ 00:08:56.920 Awaish Kumar: But when a new form is submitted, we try to
63 00:08:57.070 ⇒ 00:09:02.269 Awaish Kumar: run our script, right, to update the database, either add or delete.
64 00:09:02.990 ⇒ 00:09:03.690 Casie Aviles: Hmm.
65 00:09:04.340 ⇒ 00:09:10.690 Awaish Kumar: And if it fails, We can trigger notifications, like, before that, and flow.
66 00:09:15.340 ⇒ 00:09:16.160 Casie Aviles: Yeah.
67 00:09:16.160 ⇒ 00:09:19.989 Uttam Kumaran: The actual NNN, like, entire instance is failing.
68 00:09:24.430 ⇒ 00:09:38.130 Awaish Kumar: So, like, I’m… so this part, like, how’s that in a single instance? Like, this loading part is kind of separate. People can just load data anytime through forms, and our can update the data.
69 00:09:38.130 ⇒ 00:09:56.090 Uttam Kumaran: That’s also what I’ve been asking is, like, why aren’t we just hitting Andy with, like, 5 or 10 test questions every hour, and then if there’s an error, we get a log, right? So, but I think even beyond, like, the solutions, I think there’s two things. One, I think…
70 00:09:56.360 ⇒ 00:10:01.770 Uttam Kumaran: you’re right, Casey, I think, like, I… I don’t feel like we’re resourced enough
71 00:10:01.960 ⇒ 00:10:03.990 Uttam Kumaran: To, like, solve these right now.
72 00:10:06.410 ⇒ 00:10:12.240 Uttam Kumaran: like, and so, like, what… I guess I’m trying to figure out, like, what we can do short-term, like…
73 00:10:17.920 ⇒ 00:10:21.739 Uttam Kumaran: I mean, I wanted to try to get ahold of Sam, I’ll see if I could do that.
74 00:10:22.240 ⇒ 00:10:29.310 Uttam Kumaran: I mean, Mustafa’s the only other person on the engineering side that we could get additional help with. I can consider
75 00:10:29.630 ⇒ 00:10:35.220 Uttam Kumaran: like, looping in surf, I’m here, but…
76 00:10:35.610 ⇒ 00:10:38.490 Uttam Kumaran: That’s probably it. I mean…
77 00:10:40.720 ⇒ 00:10:49.229 Uttam Kumaran: I feel like we really need, like, a dedicated QA sprint. The other thing I basically did this morning is I’m just gonna pause, like, all internal AI work.
78 00:10:49.350 ⇒ 00:10:54.850 Uttam Kumaran: Like, I… I’ve kind of expressed this a couple times, but I just don’t know whether…
79 00:10:55.040 ⇒ 00:11:05.449 Uttam Kumaran: it’s because it’s still happening or not, but, like, internal AI work is always, like, secondary to the client work, and I’m still seeing that
80 00:11:05.580 ⇒ 00:11:12.699 Uttam Kumaran: there’s a lot of work happening on the internal side, but then there’s still client failures. Another example is, like.
81 00:11:13.160 ⇒ 00:11:18.680 Uttam Kumaran: Mustafa had to get a bunch of work done for default, Awash, and none of it was ready today.
82 00:11:18.840 ⇒ 00:11:26.940 Uttam Kumaran: And that was stuff that came up on Monday, like, the organized field things was not ready.
83 00:11:27.090 ⇒ 00:11:31.130 Uttam Kumaran: A simple comparison of vendors was not ready.
84 00:11:31.590 ⇒ 00:11:35.710 Uttam Kumaran: like, and I don’t know what to do.
85 00:11:35.840 ⇒ 00:11:40.100 Uttam Kumaran: because I’m not getting clarity on those tasks.
86 00:11:40.380 ⇒ 00:11:52.089 Uttam Kumaran: And I’m seeing that there’s a lot of work happening internal, and we’re dropping the ball on clients. And so, one immediate change I’m just gonna make is I’m just gonna pause all internal work.
87 00:11:52.570 ⇒ 00:11:58.629 Uttam Kumaran: like… Anything Gabe can handle on its own, he can handle, but I’m just gonna pause internal work.
88 00:11:58.840 ⇒ 00:12:01.200 Uttam Kumaran: At least until, like, Sam gets here.
89 00:12:01.320 ⇒ 00:12:09.290 Uttam Kumaran: Second is we do need to figure out something for, like, a significant, like, QA on ABC.
90 00:12:11.090 ⇒ 00:12:20.310 Uttam Kumaran: You know, and how to dedicate time towards that. Like, I really don’t want to prioritize any new features for ABC until we’re, like.
91 00:12:20.470 ⇒ 00:12:23.180 Uttam Kumaran: We have a comfortable amount of tests.
92 00:12:23.540 ⇒ 00:12:31.370 Uttam Kumaran: like, we’re getting alerts if there are errors, and, like, we go a week without an issue, you know? And so I kind of, like.
93 00:12:31.610 ⇒ 00:12:38.599 Uttam Kumaran: need to just pause… I kind of have to just pause everything, because I don’t know how to solve these things, you know? .
94 00:12:39.570 ⇒ 00:12:42.320 Awaish Kumar: But for… yeah, for ABC, I think it’s…
95 00:12:42.550 ⇒ 00:12:45.550 Awaish Kumar: I think it’s an architectural issue as well.
96 00:12:45.720 ⇒ 00:12:52.710 Awaish Kumar: like, for Andy, it’s an AI service, and we just… it just reads data from database and just respond, right?
97 00:12:53.190 ⇒ 00:12:59.870 Awaish Kumar: the loading part and the ETL things, they should not be part of that instance, anyway.
98 00:13:00.730 ⇒ 00:13:07.899 Awaish Kumar: farms data loading, and it just should be the separate scripts running in ATL or something like that.
99 00:13:12.020 ⇒ 00:13:17.390 Uttam Kumaran: Yeah, but I guess what I… what I’m even saying is, like, I don’t… I don’t know what the solution is, but…
100 00:13:20.040 ⇒ 00:13:25.500 Uttam Kumaran: it seems like we’re just band-aiding, like, a system, and, and…
101 00:13:25.970 ⇒ 00:13:30.090 Uttam Kumaran: I’m not confident that next week we won’t have other errors, right?
102 00:13:30.260 ⇒ 00:13:32.089 Uttam Kumaran: So, like, I don’t know what to do.
103 00:13:33.460 ⇒ 00:13:37.610 Awaish Kumar: Yeah, splitting them will have us, like.
104 00:13:38.150 ⇒ 00:13:42.130 Awaish Kumar: It will give us ways to identify and get alerts.
105 00:13:42.690 ⇒ 00:13:45.469 Awaish Kumar: in Slack, and we can then respond to them.
106 00:13:45.940 ⇒ 00:13:46.540 Uttam Kumaran: Yeah.
107 00:13:46.540 ⇒ 00:13:55.120 Awaish Kumar: If issues are in the ETL, like, at least we can catch it and let the client know that we have found some issues and we are working on that.
108 00:13:56.140 ⇒ 00:13:57.640 Awaish Kumar: And then on the other side…
109 00:13:57.640 ⇒ 00:14:02.809 Uttam Kumaran: Even more importantly, it’s just, like, having a test suite that runs frequently.
110 00:14:03.000 ⇒ 00:14:11.190 Uttam Kumaran: You know, like a test suite of questions or functionality that runs on every PR, and runs on…
111 00:14:11.420 ⇒ 00:14:12.140 Awaish Kumar: Yeah, but…
112 00:14:12.140 ⇒ 00:14:13.620 Uttam Kumaran: Hourly basis, right?
113 00:14:13.930 ⇒ 00:14:19.619 Awaish Kumar: But, like, we won’t find this in the test suites, like, the data…
114 00:14:19.730 ⇒ 00:14:22.420 Awaish Kumar: is missing in database. Maybe your AI
115 00:14:22.740 ⇒ 00:14:25.719 Awaish Kumar: Service is working fine, but you can’t give…
116 00:14:25.720 ⇒ 00:14:31.080 Uttam Kumaran: But that wasn’t the case last week. Last week, there were errors with that service.
117 00:14:31.220 ⇒ 00:14:38.240 Uttam Kumaran: Right? So I hear you, there’s, like, a form. For all of these services, you need to build some type of task.
118 00:14:38.320 ⇒ 00:14:39.350 Awaish Kumar: No. Right?
119 00:14:40.130 ⇒ 00:14:40.820 Casie Aviles: Hmm.
120 00:14:43.320 ⇒ 00:14:44.470 Uttam Kumaran: So…
121 00:14:45.340 ⇒ 00:14:49.900 Uttam Kumaran: But yeah, I mean, like, I don’t know, I just, like, I need to know whether I need to lead this.
122 00:14:50.520 ⇒ 00:14:56.709 Uttam Kumaran: You know, I don’t think I have capacity right now to… To, like, go fix this.
123 00:14:58.430 ⇒ 00:15:04.650 Uttam Kumaran: So, like, what I want us to agree on is, like, what is the plan like… for…
124 00:15:04.980 ⇒ 00:15:06.500 Uttam Kumaran: For, like, this group.
125 00:15:06.830 ⇒ 00:15:14.720 Uttam Kumaran: to have confidence that, like, we’re no longer gonna get errors. And what I’m not looking for is, like, oh, I patched this issue, like.
126 00:15:14.950 ⇒ 00:15:17.329 Uttam Kumaran: It’s clearly not working, you know?
127 00:15:17.500 ⇒ 00:15:19.970 Uttam Kumaran: So…
128 00:15:19.970 ⇒ 00:15:20.640 Awaish Kumar: Okay.
129 00:15:22.410 ⇒ 00:15:25.060 Uttam Kumaran: I mean, the other thing I’m really, really, like.
130 00:15:25.300 ⇒ 00:15:34.760 Uttam Kumaran: kind of, like, disappointed in is, like, nobody’s responding to clients. Like, Yvette emailed at 9am, it’s now 11.45.
131 00:15:35.200 ⇒ 00:15:37.199 Uttam Kumaran: I am going to respond.
132 00:15:38.630 ⇒ 00:15:39.440 Uttam Kumaran: life.
133 00:15:39.900 ⇒ 00:15:59.019 Uttam Kumaran: Because nobody else here is responding. So, this is what I’m just not… I’m not clear, like, Amber, are you… do you feel like you… you should own that? Like, I feel like that… it totally should come from you, right? Like, I’ve now… I’ve responded within 5 minutes in the morning, and still, they don’t have a response, and it’s been almost 3 hours.
134 00:16:00.850 ⇒ 00:16:15.950 Amber Lin: Yes, I’m owning that. In the morning, it was… it’s early my time, and I know Casey’s working on an issue. I saw your response, so I was planning to respond once we have a clear answer for her, but you’re.
135 00:16:15.950 ⇒ 00:16:28.660 Uttam Kumaran: But even beyond that, like, there has to be some acknowledgements for them that we’re thinking about the system, and we understand that there’s an issue. Like, if I didn’t respond, and if I didn’t say anything in Slack today.
136 00:16:28.880 ⇒ 00:16:33.289 Uttam Kumaran: would we have just not talked about this? Like, what I’m trying to understand is, like.
137 00:16:33.600 ⇒ 00:16:37.899 Uttam Kumaran: I feel like we’re just… there’s some lack of ownership on, like, making sure that
138 00:16:38.130 ⇒ 00:16:47.990 Uttam Kumaran: the system is working, and, like, I just want to make sure that someone owns that responsibility coming out of this meeting, you know, and can… can deliver
139 00:16:48.300 ⇒ 00:16:56.599 Uttam Kumaran: something every day under… giving all of us confidence that, like, this is gonna work. Otherwise, I have to… I have to take it over.
140 00:16:59.830 ⇒ 00:17:03.729 Uttam Kumaran: Right, and that includes, like, giving the client confidence, because
141 00:17:04.050 ⇒ 00:17:08.620 Uttam Kumaran: Like, this is a huge client for us now, and if this isn’t working and they turn it off.
142 00:17:08.849 ⇒ 00:17:19.779 Uttam Kumaran: Like, it’s risking the other engagement we have with them. And it’s now, again, week 4 of issues, and it’s not enough, like, they’re paying us for a service and it’s not working.
143 00:17:19.900 ⇒ 00:17:27.829 Uttam Kumaran: And… I don’t know, I’m not… I’m running out of options except to just… like… Take over, you know?
144 00:17:38.210 ⇒ 00:17:45.350 Amber Lin: I see. So ownership here would look like… Timely responses.
145 00:17:47.350 ⇒ 00:17:50.479 Amber Lin: Actively caching the errors early.
146 00:17:51.080 ⇒ 00:17:57.810 Amber Lin: Making sure that concerns of the clients are followed through end-to-end.
147 00:17:58.220 ⇒ 00:18:01.769 Amber Lin: I would say that I feel like we…
148 00:18:02.170 ⇒ 00:18:14.089 Amber Lin: we are a little bit limited in terms of resources. Are we able to do another, allocation here so we know how much time we have to spend on this client?
149 00:18:16.590 ⇒ 00:18:28.190 Uttam Kumaran: Yeah, but this is… this is also where, like, I’m just not… like, this is week 4 of issues. Like, why am I just understanding now that we don’t have the resources to solve it?
150 00:18:29.890 ⇒ 00:18:37.040 Uttam Kumaran: You know? Like, I’m looking back at, like, November 4th, There is an issue… like…
151 00:18:38.690 ⇒ 00:18:43.190 Uttam Kumaran: Yeah, I mean, it’s almost been, like, a month and a half of issues.
152 00:18:43.480 ⇒ 00:18:44.740 Uttam Kumaran: And…
153 00:18:45.330 ⇒ 00:18:51.079 Uttam Kumaran: like, just now, I’m hearing, like, okay, we have a resourcing problem. Like, that’s not fair to me, you know?
154 00:18:52.870 ⇒ 00:18:58.120 Uttam Kumaran: because all I’ve heard to date is, like, okay, we’re gonna fix it, we’re gonna fix it. Every time I’ve asked
155 00:18:58.290 ⇒ 00:18:59.739 Uttam Kumaran: For, like, a plan.
156 00:19:00.090 ⇒ 00:19:02.390 Uttam Kumaran: And… Between…
157 00:19:02.710 ⇒ 00:19:13.709 Uttam Kumaran: Amber, Casey, Mustafa, and Sam, nobody has delivered it, so I just don’t know what… I’m not sure what to do, except… I don’t know. I’m… like, you tell me. I just don’t know what to do.
158 00:19:14.540 ⇒ 00:19:21.510 Uttam Kumaran: I’m kind of lost, because I also don’t… I don’t have the capacity right now to take this over, but…
159 00:19:21.850 ⇒ 00:19:26.239 Uttam Kumaran: at this point, like, I will have to… my only other option is to…
160 00:19:26.680 ⇒ 00:19:34.660 Uttam Kumaran: like, loop and surf, or hire somebody, like, short-term, to just come in and lead the project. Because…
161 00:19:35.430 ⇒ 00:19:40.850 Uttam Kumaran: If I was them, I would say shut it off. It’s been one month of, like, consistent issues.
162 00:19:41.210 ⇒ 00:19:42.230 Uttam Kumaran: You know?
163 00:19:47.310 ⇒ 00:19:51.730 Uttam Kumaran: And then the other thing is, like, there are issues, but I could tell that we’re taking on new tickets.
164 00:19:51.890 ⇒ 00:19:56.929 Uttam Kumaran: And we’re working on stuff internal. So, like, I just don’t feel like there’s nobody… anybody cares.
165 00:19:57.050 ⇒ 00:20:03.419 Uttam Kumaran: that this gets done. And so, for me, it’s like, who on the team is gonna wake up and think about
166 00:20:03.580 ⇒ 00:20:04.360 Uttam Kumaran: that…
167 00:20:04.500 ⇒ 00:20:11.219 Uttam Kumaran: until Andy is, like, fixed and working, we can’t stop, right? I don’t think anybody apart from me is thinking like that.
168 00:20:17.110 ⇒ 00:20:19.750 Casie Aviles: Yeah. Yeah, I understand.
169 00:20:20.150 ⇒ 00:20:29.909 Casie Aviles: They’re kind of… how I think about the work is just because I have to split into multiple…
170 00:20:30.220 ⇒ 00:20:30.880 Casie Aviles: work.
171 00:20:31.250 ⇒ 00:20:38.500 Casie Aviles: Every day, so I… I didn’t have it as a priority to kind of just focus on one
172 00:20:39.230 ⇒ 00:20:43.000 Casie Aviles: And see through, like, resolving everything.
173 00:20:43.140 ⇒ 00:20:48.840 Casie Aviles: And I was also kind of thinking about, Yeah, like.
174 00:20:49.520 ⇒ 00:20:55.930 Casie Aviles: like, how much would be allocated for, like, per client, so I was kind of trying to keep it balanced.
175 00:20:56.120 ⇒ 00:20:58.269 Casie Aviles: Across all the clients.
176 00:20:59.280 ⇒ 00:21:03.920 Casie Aviles: So I guess there’s a lack of clarity for me, if I should…
177 00:21:04.390 ⇒ 00:21:06.289 Casie Aviles: Because I was also thinking, like.
178 00:21:06.470 ⇒ 00:21:09.099 Casie Aviles: We’re doing the migration plan.
179 00:21:09.400 ⇒ 00:21:10.420 Casie Aviles: So…
180 00:21:10.730 ⇒ 00:21:20.509 Casie Aviles: I think that’s where, also, kind of where I put more of my time in, because I can see that there are these issues happening, so…
181 00:21:20.970 ⇒ 00:21:29.459 Casie Aviles: I think it makes sense that that’s the first reason… that’s the… I mean, that’s why we proposed the migration in the first place, in order to have more robust
182 00:21:29.780 ⇒ 00:21:33.469 Casie Aviles: architecture, but… Yeah, I also understand that.
183 00:21:34.260 ⇒ 00:21:37.650 Casie Aviles: There are still some ongoing issues.
184 00:21:39.350 ⇒ 00:21:39.820 Casie Aviles: So, I…
185 00:21:39.820 ⇒ 00:21:46.440 Uttam Kumaran: Yeah, and I think my larger point is, like, if there are concerns about, like, hey, I’m spread thin.
186 00:21:46.760 ⇒ 00:21:49.290 Uttam Kumaran: Like, it just has to get surfaced.
187 00:21:49.450 ⇒ 00:21:51.630 Uttam Kumaran: like… I…
188 00:21:51.790 ⇒ 00:22:01.799 Uttam Kumaran: like, ultimately, what… like, I know everybody’s very prideful over their work, and, like, nobody ever wants to say, like, hey, I can’t handle this, but…
189 00:22:02.370 ⇒ 00:22:08.990 Uttam Kumaran: Covering and, like, sort of, like, letting roll with the punches, you’re gonna risk the entire client for the whole company.
190 00:22:09.180 ⇒ 00:22:13.990 Uttam Kumaran: And so, I mean, one is, like, I totally take responsibility for
191 00:22:14.120 ⇒ 00:22:26.360 Uttam Kumaran: we do have people split across multiple clients, and I think there is a natural tendency for our clients to grow, and we need to do reallocations. I don’t think we’ve been doing them well.
192 00:22:26.420 ⇒ 00:22:44.539 Uttam Kumaran: But the one thing I can ask for is if there is a client that you’re… you’ve been asked to work on, and you’re like, I can’t handle this, just gotta hear it, because I can go make hiring decisions and move people around, but what is really tough for me is to hear 4 weeks in a row that you guys got this.
193 00:22:44.690 ⇒ 00:22:46.659 Uttam Kumaran: And then they got… don’t got this.
194 00:22:47.030 ⇒ 00:22:48.450 Uttam Kumaran: And…
195 00:22:49.550 ⇒ 00:22:55.260 Uttam Kumaran: it’s like, oh shit, like, I just sold them on, like, a huge other contract, and we’re doing a bunch of work.
196 00:22:55.370 ⇒ 00:22:57.399 Uttam Kumaran: And this thing is failing.
197 00:22:57.480 ⇒ 00:23:16.700 Uttam Kumaran: And, like, how does it… I don’t know, it’s just really tough for me. I mean, I don’t want to keep talking about the past, but I think if there are other clients on your plate that you feel that way, that’s totally one good outcome out of this, is to flag. Like, hey, I’m on… I’m now, like, on 4 clients and internal stuff, I’m jammed.
198 00:23:16.950 ⇒ 00:23:18.510 Uttam Kumaran: I just need to know that.
199 00:23:18.860 ⇒ 00:23:27.260 Uttam Kumaran: The second piece, I think, today is, I don’t know, I guess a way me and you should talk about, like, go forward here.
200 00:23:27.470 ⇒ 00:23:36.599 Uttam Kumaran: I… I think I could… I’m gonna see if I can get Sam on the phone, but I think we should think about, like, how we want to allocate resources to…
201 00:23:36.720 ⇒ 00:23:38.040 Uttam Kumaran: the ABC.
202 00:23:40.440 ⇒ 00:23:48.070 Uttam Kumaran: And, like, try to move… move the needle. At least today, I’ve cut, sort of, like, priorities on the internal side.
203 00:23:48.110 ⇒ 00:24:02.200 Uttam Kumaran: But I do think it’s clear that, like, yeah, we don’t have enough resources to support this at the moment. So let’s see if we have other resources internally. We have some people that we are interviewing. Maybe we can make a decision, Awish.
204 00:24:02.840 ⇒ 00:24:03.790 Awaish Kumar: Okay, yeah.
205 00:24:03.930 ⇒ 00:24:04.750 Uttam Kumaran: Okay.
206 00:24:06.180 ⇒ 00:24:12.940 Awaish Kumar: Okay, that’s for resourcing, and for ABC now, like, do you wanna… Doing something immediately.
207 00:24:14.020 ⇒ 00:24:19.459 Uttam Kumaran: Yeah, I mean, I… it’s just tough, like, I can’t…
208 00:24:19.580 ⇒ 00:24:24.089 Uttam Kumaran: I can’t think about it until, like, probably 3 or 4 hours from now.
209 00:24:24.390 ⇒ 00:24:29.370 Uttam Kumaran: I’m just in my client meetings all day, so… I.
210 00:24:29.900 ⇒ 00:24:36.010 Amber Lin: I know Casey has looked at it a little bit already, so I… we can formulate…
211 00:24:36.010 ⇒ 00:24:36.370 Casie Aviles: Yeah.
212 00:24:36.370 ⇒ 00:24:37.229 Amber Lin: a response to…
213 00:24:37.230 ⇒ 00:24:38.100 Uttam Kumaran: Yeah, like, if…
214 00:24:38.100 ⇒ 00:24:39.490 Amber Lin: That’s top priority.
215 00:24:39.830 ⇒ 00:24:52.049 Uttam Kumaran: Yeah, if we can respond, I also think maybe, like, a way, if you and Casey can meet, or if you, Casey, and Mustafa can meet, and patch at least today’s issue, and get us into the weekend.
216 00:24:52.250 ⇒ 00:24:56.200 Uttam Kumaran: like, That, that would be really, really helpful for me.
217 00:24:56.510 ⇒ 00:25:01.819 Uttam Kumaran: And then on Monday, we can think about, like, how to make sure that you guys have enough support.
218 00:25:02.810 ⇒ 00:25:06.900 Awaish Kumar: Okay, and Casey, like, if you can log…
219 00:25:07.240 ⇒ 00:25:14.700 Awaish Kumar: all the errors we have received so far for ABC in a Google Sheet or something, and we can then split, like, which part.
220 00:25:14.830 ⇒ 00:25:17.960 Awaish Kumar: Have got the errors, and then we can…
221 00:25:18.090 ⇒ 00:25:20.690 Awaish Kumar: Maybe think about how to solve it.
222 00:25:21.650 ⇒ 00:25:22.310 Casie Aviles: Okay.
223 00:25:22.750 ⇒ 00:25:30.259 Casie Aviles: Yeah, I’ve already worked on, like, the one that came up today, and I have identified the issue in some solutions.
224 00:25:31.110 ⇒ 00:25:34.769 Casie Aviles: Yeah, I could also do that. Those that came before.
225 00:25:36.470 ⇒ 00:25:37.010 Uttam Kumaran: Cool.
226 00:25:37.200 ⇒ 00:25:37.900 Uttam Kumaran: That’d be great.
227 00:25:40.060 ⇒ 00:25:40.610 Uttam Kumaran: Okay.
228 00:25:40.610 ⇒ 00:25:44.189 Amber Lin: And then I’ll go respond to you a bit. Thanks for holding the meeting.
229 00:25:44.670 ⇒ 00:25:46.690 Uttam Kumaran: Yeah, of course. Thank you guys, I appreciate it.
230 00:25:47.380 ⇒ 00:25:48.699 Uttam Kumaran: Okay, I’ll talk soon.