Meeting Title: ABC Triage Tickets Date: 2025-11-19 Meeting participants: Casie Aviles, Amber Lin, Mustafa Raja
WEBVTT
1 00:00:41.520 ⇒ 00:00:42.830 Amber Lin: Hello!
2 00:00:45.320 ⇒ 00:00:46.230 Casie Aviles: Amber.
3 00:00:47.450 ⇒ 00:00:54.100 Amber Lin: Okay. I booked this so that we get some time to work on ABC, because I feel like
4 00:00:54.340 ⇒ 00:01:12.530 Amber Lin: I also oftentimes start doing other stuff, and I forget about ABC. I feel like sometimes it’s the same for all of us, so I just want to have some time, and then go through some issues, make sure we’re not too far behind, because I see Janice tagging us, but I don’t think we had time to respond yet.
5 00:01:13.940 ⇒ 00:01:19.780 Casie Aviles: Yeah… there’s just… other clients’ stuff that… Yeah.
6 00:01:20.140 ⇒ 00:01:21.849 Casie Aviles: Here, over here.
7 00:01:22.160 ⇒ 00:01:24.889 Amber Lin: I think we can keep, like, at least a weekly.
8 00:01:25.010 ⇒ 00:01:29.720 Amber Lin: hour to go through them, I think that will help us not fall too far behind.
9 00:01:29.980 ⇒ 00:01:32.910 Amber Lin: Let’s see, let me pull up what we need to do.
10 00:01:33.890 ⇒ 00:01:39.280 Amber Lin: What did I send?
11 00:01:40.670 ⇒ 00:01:43.200 Amber Lin: Is the daily update list done?
12 00:01:44.060 ⇒ 00:01:49.020 Casie Aviles: Yeah, yeah, I’ve populated it already for until December, so…
13 00:01:49.020 ⇒ 00:01:49.690 Amber Lin: Okay.
14 00:01:50.690 ⇒ 00:02:01.800 Amber Lin: Great. So… Awesome, so I will ask them to review… Tag them.
15 00:02:03.530 ⇒ 00:02:04.410 Mustafa Raja: A…
16 00:02:05.240 ⇒ 00:02:06.160 Amber Lin: Hello!
17 00:02:07.240 ⇒ 00:02:08.289 Mustafa Raja: Sorry, I was late.
18 00:02:09.810 ⇒ 00:02:16.920 Amber Lin: No, all good. I just want us to have some time to work on the… Take us together.
19 00:02:37.130 ⇒ 00:02:41.029 Amber Lin: Can you guys take a look at the triage issues that’s currently in there?
20 00:02:42.290 ⇒ 00:02:43.180 Casie Aviles: I’m landing.
21 00:02:43.390 ⇒ 00:02:45.279 Casie Aviles: Square right now…
22 00:02:51.820 ⇒ 00:02:52.830 Casie Aviles: Okay.
23 00:03:00.370 ⇒ 00:03:04.850 Casie Aviles: Yeah, we have around 7… yeah, we have 7 triage tickets right now.
24 00:03:05.250 ⇒ 00:03:12.570 Amber Lin: Oh, I think we… for those that are still in triage, we can leave them, because I think Janiece will triage them.
25 00:03:12.620 ⇒ 00:03:13.610 Casie Aviles: Okay.
26 00:03:13.800 ⇒ 00:03:19.179 Amber Lin: Can we look at those that’s already assigned, and I can… actually, I’ll assign…
27 00:03:19.770 ⇒ 00:03:25.320 Amber Lin: The ones that she tagged me in to you guys, because she doesn’t…
28 00:03:25.800 ⇒ 00:03:28.299 Amber Lin: I can’t work on those yet.
29 00:03:42.060 ⇒ 00:03:45.489 Casie Aviles: Alright, alright. Should I share my screen? Do you guys want to…
30 00:03:46.000 ⇒ 00:03:46.600 Mustafa Raja: Thank you.
31 00:03:46.600 ⇒ 00:03:48.759 Casie Aviles: Vineyard as well, okay.
32 00:03:48.760 ⇒ 00:03:49.880 Mustafa Raja: That would be nice.
33 00:03:51.090 ⇒ 00:03:57.630 Casie Aviles: So this is my… wait, sorry, this is my view of… The GRH tickets.
34 00:03:59.210 ⇒ 00:04:01.809 Casie Aviles: So I have a bunch under to-do.
35 00:04:02.930 ⇒ 00:04:03.690 Casie Aviles: And…
36 00:04:03.690 ⇒ 00:04:04.719 Mustafa Raja: I have only one.
37 00:04:05.740 ⇒ 00:04:10.899 Casie Aviles: I was wondering if some of these we can… Yeah, feel free to move.
38 00:04:11.040 ⇒ 00:04:13.389 Amber Lin: Move around, move some to dawn.
39 00:04:15.780 ⇒ 00:04:17.230 Casie Aviles: Let’s see here…
40 00:04:22.920 ⇒ 00:04:25.850 Casie Aviles: Yeah, I have, like, a question here.
41 00:04:28.590 ⇒ 00:04:31.289 Casie Aviles: So… I’m not sure if…
42 00:04:38.640 ⇒ 00:04:47.190 Casie Aviles: So they still need to run… actually, let me move this to… Client of you?
43 00:04:51.070 ⇒ 00:04:51.760 Amber Lin: Mmm…
44 00:04:52.420 ⇒ 00:05:00.059 Casie Aviles: Or… should I… Yeah, you can just, for those that’s ready for review, you can…
45 00:05:00.120 ⇒ 00:05:02.059 Amber Lin: Change it to the status.
46 00:05:02.220 ⇒ 00:05:07.339 Amber Lin: client review, and then assign it to Janiece, because it’s harder… it’s easier for her if it’s assigned to her.
47 00:05:07.540 ⇒ 00:05:09.189 Amber Lin: And then she closed the account.
48 00:05:14.340 ⇒ 00:05:15.210 Casie Aviles: Okay.
49 00:05:29.990 ⇒ 00:05:35.710 Casie Aviles: And so for… also for the ones under… for escalation, should I assign it to her as well?
50 00:05:37.630 ⇒ 00:05:38.950 Amber Lin: Sure, yeah.
51 00:05:39.780 ⇒ 00:05:42.920 Casie Aviles: Because she… oh, excuse me… Let’s see…
52 00:05:45.170 ⇒ 00:05:47.599 Casie Aviles: Okay, yeah, this one I need to move to.
53 00:05:48.970 ⇒ 00:05:50.180 Casie Aviles: brought this…
54 00:05:59.120 ⇒ 00:05:59.980 Casie Aviles: Bye.
55 00:06:01.100 ⇒ 00:06:04.590 Casie Aviles: These are still… Under my plate.
56 00:06:11.290 ⇒ 00:06:17.509 Casie Aviles: For this one, I did implement for, like, these specific use cases only.
57 00:06:17.830 ⇒ 00:06:19.700 Casie Aviles: I did implement, like, a follow-up.
58 00:06:20.410 ⇒ 00:06:23.900 Casie Aviles: I was just asking… Yeah.
59 00:06:23.900 ⇒ 00:06:31.939 Amber Lin: I think this one still needs Janice to finish it up. Can you assign it to her? I talked about this with her as well.
60 00:06:32.890 ⇒ 00:06:34.980 Casie Aviles: All right Bye-bye.
61 00:06:36.770 ⇒ 00:06:39.960 Casie Aviles: Let’s see for the in-progress ones…
62 00:06:44.730 ⇒ 00:06:48.609 Casie Aviles: Okay, I’ll move this to client review. I already made the change here.
63 00:06:51.120 ⇒ 00:06:55.710 Casie Aviles: So… Okay.
64 00:07:00.930 ⇒ 00:07:03.800 Casie Aviles: Okay, this one’s still in progress.
65 00:07:05.850 ⇒ 00:07:10.460 Casie Aviles: And yeah, the rest here will be in my to-do.
66 00:07:11.960 ⇒ 00:07:12.840 Casie Aviles: Alright.
67 00:07:18.730 ⇒ 00:07:19.630 Casie Aviles: Okay.
68 00:08:18.180 ⇒ 00:08:25.259 Amber Lin: Is there something that Mustafa can also help look at? Would you guys split the ticket while we’re in the meeting room?
69 00:08:27.990 ⇒ 00:08:31.070 Casie Aviles: Yeah, I can only have only one assigned.
70 00:08:31.700 ⇒ 00:08:33.599 Mustafa Raja: Since I ain’t… capacity.
71 00:08:33.600 ⇒ 00:08:36.970 Amber Lin: Could you look at some of Casey’s tickets and go from there?
72 00:08:37.179 ⇒ 00:08:45.420 Amber Lin: I know you have less time allocated to this client, so probably just look at what you can during this meeting, and then afterwards…
73 00:08:45.650 ⇒ 00:08:48.120 Amber Lin: Probably still mainly be Casey.
74 00:08:48.840 ⇒ 00:08:49.530 Mustafa Raja: Oh, y’all.
75 00:08:54.910 ⇒ 00:08:57.549 Casie Aviles: How do you want to split it, Mustafa?
76 00:09:01.040 ⇒ 00:09:10.229 Mustafa Raja: Yeah, I guess I’m just taking, a look, and I’ll assign, any of your tickets that I can think… that I think I’ll… I’ll do good.
77 00:09:10.400 ⇒ 00:09:12.399 Casie Aviles: In this meeting myself.
78 00:09:13.630 ⇒ 00:09:14.150 Casie Aviles: Right.
79 00:09:29.650 ⇒ 00:09:37.660 Mustafa Raja: The database stuff, I guess Casey has a better sense of that, so I’ll leave it to him.
80 00:10:14.490 ⇒ 00:10:22.080 Amber Lin: Oh, another thing. Casey, are we able to send messages to people individually via Andy?
81 00:10:24.300 ⇒ 00:10:26.480 Casie Aviles: No, for individual.
82 00:10:27.710 ⇒ 00:10:32.319 Casie Aviles: Here, let me quickly check… Because I believed it…
83 00:10:32.430 ⇒ 00:10:36.440 Casie Aviles: for N8N, at least we’re only able to, like, send it
84 00:10:39.280 ⇒ 00:10:41.420 Casie Aviles: Give it, like, in a space.
85 00:10:42.070 ⇒ 00:10:44.309 Casie Aviles: So that means it’s like a group chat.
86 00:10:44.600 ⇒ 00:10:50.150 Casie Aviles: So that’s, like, the only option we have right now for… These N8N nodes…
87 00:10:52.310 ⇒ 00:10:56.639 Casie Aviles: what I haven’t looked into is, like, if I’ll need, like, custom…
88 00:10:59.340 ⇒ 00:11:02.609 Casie Aviles: API calls, or, like, custom work…
89 00:11:03.130 ⇒ 00:11:07.060 Casie Aviles: In order to have it sent to, like, Everyone.
90 00:11:07.240 ⇒ 00:11:10.439 Casie Aviles: So that’s what I haven’t really looked into.
91 00:11:11.980 ⇒ 00:11:12.720 Casie Aviles: Further.
92 00:11:14.330 ⇒ 00:11:25.650 Amber Lin: I have a list of people, I have their emails, and Yves can send it to me, because right now, in the group chat, it’s very, very hard to see if people have
93 00:11:26.950 ⇒ 00:11:31.559 Amber Lin: like, respond… seeing the message. Are we able to see that?
94 00:11:31.660 ⇒ 00:11:32.570 Amber Lin: That’s cool.
95 00:11:34.140 ⇒ 00:11:38.480 Casie Aviles: So, okay, yeah, like, read receipts, let me see…
96 00:11:40.940 ⇒ 00:11:46.250 Casie Aviles: Yeah, it doesn’t really show, like… Who has seen it, either.
97 00:11:47.170 ⇒ 00:11:49.450 Casie Aviles: Oh, here, see message views.
98 00:11:49.700 ⇒ 00:11:53.759 Amber Lin: Oh, awesome. Oh, we get 14.
99 00:11:56.840 ⇒ 00:11:58.329 Amber Lin: So they’ve seen it.
100 00:11:58.940 ⇒ 00:12:00.220 Amber Lin: And…
101 00:12:02.050 ⇒ 00:12:02.940 Casie Aviles: So that’s…
102 00:12:02.940 ⇒ 00:12:10.159 Amber Lin: easier, I guess, even in, like, when it’s individual chats, it’s easier, too, because there’s definitely reads receipts.
103 00:12:10.560 ⇒ 00:12:15.560 Amber Lin: How can we send things individually to people?
104 00:12:16.930 ⇒ 00:12:18.700 Amber Lin: That’s what the client wants.
105 00:12:18.820 ⇒ 00:12:19.930 Amber Lin: What do you guys think?
106 00:12:24.650 ⇒ 00:12:25.530 Casie Aviles: Hmm…
107 00:12:25.530 ⇒ 00:12:31.569 Mustafa Raja: Yeah, I think we… If anything’s node doesn’t support it, we’ll have to look into
108 00:12:31.720 ⇒ 00:12:34.680 Mustafa Raja: Google Chat API then, right?
109 00:12:35.060 ⇒ 00:12:39.130 Casie Aviles: Yeah, that’s what I was thinking, to check…
110 00:12:41.110 ⇒ 00:12:45.189 Mustafa Raja: Yeah, we’ll have to see if that supports… This stuff.
111 00:12:45.490 ⇒ 00:12:46.169 Mustafa Raja: Or not.
112 00:15:42.030 ⇒ 00:15:42.740 Amber Lin: Okay.
113 00:15:44.330 ⇒ 00:15:47.229 Casie Aviles: Looks like I still need a space ID.
114 00:15:47.460 ⇒ 00:15:48.869 Amber Lin: What’s a space ID?
115 00:15:50.270 ⇒ 00:15:55.109 Casie Aviles: So… What we’ve set up, pretty much, here.
116 00:15:55.960 ⇒ 00:16:00.340 Casie Aviles: Andy. This is a space, so it’s a group… it’s like a group chat, basically.
117 00:16:01.830 ⇒ 00:16:09.169 Casie Aviles: So I think what it’s suggesting is we create, like, a space with just one person included.
118 00:16:09.440 ⇒ 00:16:15.510 Amber Lin: Oh, that’s so silly. Does it count? Like, does the app count as a space? Because we…
119 00:16:15.760 ⇒ 00:16:23.179 Amber Lin: I mean, we’re not really sending a DM, we’re sending something via an app. Like, is there a setting we can create in an app?
120 00:16:25.410 ⇒ 00:16:27.779 Casie Aviles: Oh, sorry, I don’t follow.
121 00:16:27.780 ⇒ 00:16:35.690 Amber Lin: Like, the Andy is an app, like, the Google Drive is a… Yeah. Because maybe it’s different when it’s an app versus…
122 00:16:35.990 ⇒ 00:16:37.279 Amber Lin: Like, a DM.
123 00:16:42.740 ⇒ 00:16:47.800 Casie Aviles: Yeah, that part’s not clear if we’re able to do that.
124 00:16:54.420 ⇒ 00:17:00.170 Casie Aviles: It’s the best way to… Let me think…
125 00:18:13.580 ⇒ 00:18:23.039 Casie Aviles: Okay, I think… I have a clearer idea, but… I’ll need to… Spend some more time here.
126 00:18:26.100 ⇒ 00:18:32.550 Casie Aviles: What this is saying is… if people have been using Andy already, right?
127 00:18:33.080 ⇒ 00:18:37.889 Casie Aviles: There could be existing conversations, and those might have IDs.
128 00:18:38.800 ⇒ 00:18:47.410 Casie Aviles: So, I think I’ll need to get, like, I need to do some API calls and get, like, a list of all those conversations.
129 00:18:48.090 ⇒ 00:18:52.559 Casie Aviles: And… or spaces, as it’s called here.
130 00:18:53.210 ⇒ 00:18:54.670 Casie Aviles: Get the ID.
131 00:18:55.280 ⇒ 00:19:02.129 Casie Aviles: And then… that’s where… I think that’s how I’m able to, like, pass, if it’s existing already.
132 00:19:02.940 ⇒ 00:19:06.699 Amber Lin: I see, but then we still have to go through the Google API.
133 00:19:07.290 ⇒ 00:19:10.380 Casie Aviles: Yeah, that’s… that’s kind of, like, the main…
134 00:19:11.350 ⇒ 00:19:17.969 Casie Aviles: Way, we can only do that, so it’s not, like, built in here for anything.
135 00:19:18.420 ⇒ 00:19:20.889 Amber Lin: I see. Let me…
136 00:19:21.080 ⇒ 00:19:27.740 Amber Lin: We can create a spike ticket, but let me just tag Yvette, and then have her add everybody there first.
137 00:19:27.960 ⇒ 00:19:29.980 Amber Lin: And then we’ll…
138 00:19:30.610 ⇒ 00:19:32.360 Casie Aviles: Okay, you mean to this?
139 00:19:32.460 ⇒ 00:19:33.270 Casie Aviles: Daily Messages.
140 00:19:33.270 ⇒ 00:19:48.799 Amber Lin: In the chat, because I… like, this spike will take a while, I don’t… don’t even know if we should do it, because it sounds like it’ll take a lot of time. I’ll try, like, ideally, we can… she’s okay with doing it in NAN.
141 00:19:49.030 ⇒ 00:19:51.450 Amber Lin: And then we just keep it.
142 00:19:51.610 ⇒ 00:19:54.179 Amber Lin: Just keep everybody in the space.
143 00:19:54.670 ⇒ 00:19:55.370 Casie Aviles: Okay.
144 00:19:57.960 ⇒ 00:20:04.120 Casie Aviles: I think, yeah, there’s also, like, it’s a bigger task, and probably we’re not gonna focus on that.
145 00:20:04.920 ⇒ 00:20:05.330 Amber Lin: I mean.
146 00:20:06.440 ⇒ 00:20:09.079 Casie Aviles: But we’re also going to be migrating, right?
147 00:20:09.720 ⇒ 00:20:10.660 Amber Lin: Sorry.
148 00:20:11.000 ⇒ 00:20:15.759 Casie Aviles: Oh, sorry, like, what I was saying is, I think we’re going to be migrating everything
149 00:20:16.220 ⇒ 00:20:18.910 Casie Aviles: Away from our environment, right?
150 00:20:20.040 ⇒ 00:20:31.029 Amber Lin: Well, there’s no… been no news about that, so… I don’t know when that’s going to happen, but… so… so we’ll just keep what we have for now.
151 00:20:31.030 ⇒ 00:20:31.460 Casie Aviles: Okay.
152 00:20:31.750 ⇒ 00:20:33.779 Amber Lin: I don’t know what’s happening?
153 00:20:33.940 ⇒ 00:20:37.140 Amber Lin: But can you send a quick recap of…
154 00:20:37.340 ⇒ 00:20:48.059 Amber Lin: like, the findings about we’re only able to send individual messages via this, it’s gonna take X amount of time, and then I can
155 00:20:48.370 ⇒ 00:20:51.900 Amber Lin: We can also say, like, Amber is asking if we can just add to
156 00:20:53.620 ⇒ 00:20:58.219 Amber Lin: And it’ll be a lot easier if we have our own platform, but we don’t have that.
157 00:20:59.520 ⇒ 00:21:04.660 Casie Aviles: I see, yeah. Because Utam’s also asking me to, like, write a Notion document.
158 00:21:04.780 ⇒ 00:21:11.139 Casie Aviles: For, like, a plan to… Move this away, but…
159 00:21:12.670 ⇒ 00:21:17.780 Casie Aviles: like, you know, move away from N8N, and but… Yeah, it depends on, like…
160 00:21:18.780 ⇒ 00:21:24.969 Casie Aviles: when we’re trying to do that, I don’t think within this sprint where that’s our priority, but…
161 00:21:26.710 ⇒ 00:21:31.350 Casie Aviles: But, but yeah, let me know if… whenever. But I will still make that.
162 00:21:33.220 ⇒ 00:21:39.650 Casie Aviles: at least, like, an explainer of how Andy works, so that the team can have, like, a document to read.
163 00:21:39.820 ⇒ 00:21:44.389 Casie Aviles: how Andy is set up right now, and can get, like, a better idea how to move.
164 00:21:47.200 ⇒ 00:21:47.830 Casie Aviles: Okay.
165 00:22:16.400 ⇒ 00:22:17.910 Casie Aviles: Okay,
166 00:22:21.390 ⇒ 00:22:24.079 Casie Aviles: Just check. I think we… okay.
167 00:22:28.380 ⇒ 00:22:29.080 Casie Aviles: Hmm.
168 00:23:32.930 ⇒ 00:23:35.140 Mustafa Raja: So, can I share my screen?
169 00:23:35.320 ⇒ 00:23:36.610 Mustafa Raja: Oh, yeah, one moment.
170 00:23:36.610 ⇒ 00:23:37.589 Casie Aviles: Yeah, yeah, go ahead.
171 00:23:45.840 ⇒ 00:23:52.109 Mustafa Raja: Okay, so, for this ticket, what they, asked Andy is this.
172 00:23:52.550 ⇒ 00:24:01.540 Mustafa Raja: And then he replied… replied with all of this. And so the feedback is, how do I get follow-up questions? But if we… if we ask…
173 00:24:01.820 ⇒ 00:24:05.140 Mustafa Raja: If we ask… so this is the… this is the reply from Andy?
174 00:24:05.500 ⇒ 00:24:11.229 Mustafa Raja: And if it just asks, for the follow-ups, it covers that.
175 00:24:11.750 ⇒ 00:24:12.920 Mustafa Raja: So…
176 00:24:23.420 ⇒ 00:24:25.450 Casie Aviles: Oh, wait, sorry, say that again?
177 00:24:25.900 ⇒ 00:24:29.099 Mustafa Raja: Yeah, so this question, here is…
178 00:24:29.410 ⇒ 00:24:39.090 Mustafa Raja: Yeah. So, Andy replied with this. I asked Andy the question, and… It replied with this.
179 00:24:39.280 ⇒ 00:24:46.090 Mustafa Raja: So, it doesn’t cover the follow-up questions, but if we ask it, follow-ups for this, please.
180 00:24:46.440 ⇒ 00:24:48.290 Mustafa Raja: It’ll just give us that.
181 00:24:48.800 ⇒ 00:24:54.540 Mustafa Raja: That said, this is… the follow-ups are a little broad.
182 00:24:56.060 ⇒ 00:25:00.060 Mustafa Raja: This would be the, scheduled follow-ups.
183 00:25:00.950 ⇒ 00:25:13.670 Mustafa Raja: But yeah, so, but yeah, since we… since the question is also brought for, rodent management, so, these are, also the follow-ups for, rodents, I believe.
184 00:25:17.260 ⇒ 00:25:21.599 Mustafa Raja: And this is from step 2 and Step 3.
185 00:25:23.500 ⇒ 00:25:24.070 Casie Aviles: Okay.
186 00:25:24.070 ⇒ 00:25:25.490 Mustafa Raja: And then this one.
187 00:25:25.670 ⇒ 00:25:26.620 Mustafa Raja: So…
188 00:25:30.470 ⇒ 00:25:34.549 Mustafa Raja: Do you feel like this is a system prompt tweak, or…
189 00:25:34.990 ⇒ 00:25:37.490 Mustafa Raja: We just asked them to ask for follow-ups.
190 00:25:44.780 ⇒ 00:25:45.710 Casie Aviles: I think…
191 00:25:49.180 ⇒ 00:25:50.310 Casie Aviles: Hmm, let me think…
192 00:25:54.430 ⇒ 00:25:57.150 Casie Aviles: Because I think, you know,
193 00:25:57.750 ⇒ 00:26:02.950 Casie Aviles: sometimes if, like, the question is broad, then, of course Andy won’t be able to, like.
194 00:26:03.790 ⇒ 00:26:08.010 Casie Aviles: Figure out what they specifically need, unless…
195 00:26:08.590 ⇒ 00:26:12.040 Casie Aviles: They… they are very specific with the questions.
196 00:26:12.940 ⇒ 00:26:14.100 Mustafa Raja: Or…
197 00:26:15.640 ⇒ 00:26:23.330 Casie Aviles: Otherwise, we’ll have to prompt Andy, so whenever this question is asked, then provide a more… specific answer.
198 00:26:28.580 ⇒ 00:26:33.780 Casie Aviles: So, yeah, I think… which ticket is this again? I can take a closer look.
199 00:26:34.070 ⇒ 00:26:35.400 Mustafa Raja: 12.30 due.
200 00:26:35.870 ⇒ 00:26:38.680 Casie Aviles: 1252, okay.
201 00:26:43.890 ⇒ 00:26:53.809 Mustafa Raja: I mean, once it gives us whatever it has for rodent management, we can ask, okay, I need follow-ups for this also, and then we’ll get that for us.
202 00:26:56.880 ⇒ 00:26:57.470 Casie Aviles: Yeah.
203 00:26:57.640 ⇒ 00:27:01.029 Casie Aviles: So, the issue is, it’s not sending everything.
204 00:27:02.000 ⇒ 00:27:02.770 Mustafa Raja: Hmm.
205 00:27:03.630 ⇒ 00:27:05.189 Casie Aviles: Is that… did I get it right?
206 00:27:05.190 ⇒ 00:27:11.730 Mustafa Raja: I mean, I don’t know if it knows that it needs to, you know, include the follow-ups in this or not.
207 00:27:12.230 ⇒ 00:27:13.509 Casie Aviles: Oh, okay.
208 00:27:13.880 ⇒ 00:27:17.149 Mustafa Raja: I see. So, Andy might not even be looking for that.
209 00:27:22.790 ⇒ 00:27:29.589 Mustafa Raja: And also, I believe we are limiting, what we send back also.
210 00:27:30.270 ⇒ 00:27:31.160 Mustafa Raja: Right?
211 00:27:33.540 ⇒ 00:27:35.990 Mustafa Raja: From the… what’s it called?
212 00:27:37.440 ⇒ 00:27:42.889 Mustafa Raja: This thing… So, let’s see, we are what we are limiting it to.
213 00:27:56.810 ⇒ 00:28:02.270 Mustafa Raja: Yeah, we’re limiting it to 10… 10 results, so,
214 00:28:03.190 ⇒ 00:28:11.030 Mustafa Raja: Yeah, could be related to that also. And… in the…
215 00:28:13.190 ⇒ 00:28:19.549 Mustafa Raja: Central Dog, I see that, rodent is mentioned 145 times.
216 00:28:20.560 ⇒ 00:28:27.380 Mustafa Raja: So that might… that might relate to a lot of the sections, or a lot of the documents.
217 00:28:27.590 ⇒ 00:28:31.020 Mustafa Raja: Since our chunks are also quite small.
218 00:28:31.280 ⇒ 00:28:32.120 Mustafa Raja: Right.
219 00:28:32.990 ⇒ 00:28:33.680 Casie Aviles: Hmm.
220 00:28:41.880 ⇒ 00:28:43.440 Mustafa Raja: Should be 20…
221 00:28:47.170 ⇒ 00:28:48.330 Mustafa Raja: Yeah.
222 00:28:59.180 ⇒ 00:29:02.220 Mustafa Raja: Additional… What do you feel among this?
223 00:29:25.070 ⇒ 00:29:29.019 Casie Aviles: I think I… I think the quick fix would be to just,
224 00:29:31.170 ⇒ 00:29:33.859 Casie Aviles: Mention it in the prompt, but…
225 00:29:34.600 ⇒ 00:29:35.150 Mustafa Raja: Yeah. You can see.
226 00:29:35.150 ⇒ 00:29:35.740 Casie Aviles: If, if this…
227 00:29:35.740 ⇒ 00:29:36.689 Mustafa Raja: Feeding the same.
228 00:29:37.040 ⇒ 00:29:37.630 Casie Aviles: Yeah.
229 00:29:37.950 ⇒ 00:29:40.870 Casie Aviles: Okay, I think let’s go with that for now.
230 00:29:41.130 ⇒ 00:29:43.180 Mustafa Raja: Amber, what do you think about this one?
231 00:29:51.240 ⇒ 00:29:57.070 Casie Aviles: Okay, yeah, yeah, let’s… I guess let’s just do that for now.
232 00:29:57.240 ⇒ 00:29:59.270 Amber Lin: I’m saying, what should I be looking at?
233 00:30:00.320 ⇒ 00:30:13.660 Mustafa Raja: Oh, yeah. So, for this ticket, what they said, they asked Andy a question, and Andy replied, and then the feedback is, how do I get the follow-up questions?
234 00:30:13.950 ⇒ 00:30:17.129 Amber Lin: So our response is that please ask for the full amount of questions.
235 00:30:17.130 ⇒ 00:30:27.269 Mustafa Raja: Yeah, so, yeah, so I, I did this similar query, and then I asked it for follow-up, follow-ups for this piece.
236 00:30:28.490 ⇒ 00:30:35.910 Amber Lin: Yeah, let’s just screenshot this, send this to Janiece, and just say, hey, please ask for it, just, if you ask for follow-ups, okay, yeah, follow-ups.
237 00:30:38.450 ⇒ 00:30:41.769 Mustafa Raja: Yeah, this part looks good, right? If I screenshot this only, right?
238 00:30:42.210 ⇒ 00:30:44.320 Amber Lin: Yeah, just screenshot that, that should be fine.
239 00:30:44.500 ⇒ 00:30:45.370 Mustafa Raja: Okay.
240 00:30:50.500 ⇒ 00:30:56.600 Mustafa Raja: You know… No.
241 00:31:06.070 ⇒ 00:31:09.550 Mustafa Raja: Oh, this… this is… this is today’s good, right?
242 00:31:12.060 ⇒ 00:31:12.699 Mustafa Raja: I don’t want to lose.
243 00:31:12.700 ⇒ 00:31:14.679 Casie Aviles: And then you can tag.
244 00:31:14.980 ⇒ 00:31:17.200 Casie Aviles: Janice… Oh, okay.
245 00:31:17.310 ⇒ 00:31:17.990 Casie Aviles: Yeah.
246 00:31:17.990 ⇒ 00:31:21.210 Amber Lin: You can put it in client review, assign it to Janice.
247 00:31:21.680 ⇒ 00:31:22.880 Casie Aviles: Okay, thank you.
248 00:31:23.250 ⇒ 00:31:24.070 Mustafa Raja: Question.
249 00:31:25.030 ⇒ 00:31:26.200 Mustafa Raja: I don’t…
250 00:31:31.650 ⇒ 00:31:44.889 Mustafa Raja: Also, do I feel good about this amount of contacts only? Like, then… 10 documents only.
251 00:31:46.990 ⇒ 00:31:52.839 Casie Aviles: Hmm, I… I mean… Ideally, we could increase it.
252 00:31:53.740 ⇒ 00:31:54.460 Mustafa Raja: Yeah.
253 00:31:55.090 ⇒ 00:31:55.790 Casie Aviles: I’m just…
254 00:31:55.790 ⇒ 00:32:02.590 Mustafa Raja: For broader questions, then this would be an issue, but for specific ones, it should be very nice, right?
255 00:32:03.860 ⇒ 00:32:07.710 Casie Aviles: Yeah, that’s true, yeah.
256 00:32:08.980 ⇒ 00:32:10.610 Mustafa Raja: This is a nice logo.
257 00:32:11.680 ⇒ 00:32:14.729 Casie Aviles: Oh, yeah, I just updated the NATO in works release, so…
258 00:32:15.610 ⇒ 00:32:17.010 Casie Aviles: Dev, the JS.
259 00:32:17.010 ⇒ 00:32:18.740 Mustafa Raja: This is the default logo now.
260 00:32:19.250 ⇒ 00:32:22.479 Casie Aviles: Yeah, for at least for JavaScript nodes.
261 00:32:23.690 ⇒ 00:32:25.710 Mustafa Raja: I didn’t know that.
262 00:32:28.250 ⇒ 00:32:32.269 Mustafa Raja: Okay, let’s look at something else now…
263 00:32:45.290 ⇒ 00:32:50.109 Mustafa Raja: Casey, does this come under, the query agent?
264 00:32:50.870 ⇒ 00:32:56.610 Casie Aviles: Yes, that’s… I’m looking at that right now, so you can go and look at a different ticket.
265 00:33:22.070 ⇒ 00:33:25.520 Mustafa Raja: I think we would want to add this,
266 00:33:25.690 ⇒ 00:33:29.529 Mustafa Raja: The central dock number, can you… Can you look at this?
267 00:33:29.530 ⇒ 00:33:32.140 Amber Lin: Greece snakes.
268 00:33:33.380 ⇒ 00:33:38.409 Amber Lin: Yeah, what? Referral numbers?
269 00:33:43.270 ⇒ 00:33:43.970 Amber Lin: Huh?
270 00:33:47.180 ⇒ 00:33:52.300 Amber Lin: Okay… yeah, we’ll need to add that to the central dock, then.
271 00:33:53.330 ⇒ 00:33:53.990 Mustafa Raja: Hmm.
272 00:33:53.990 ⇒ 00:33:56.400 Amber Lin: Like, ideally, we just do a copy and paste.
273 00:33:57.360 ⇒ 00:34:11.769 Mustafa Raja: Yeah, yeah, let me see if I have inspector sheet… Oh, this one… Expectives, zip codes…
274 00:35:26.710 ⇒ 00:35:29.990 Mustafa Raja: Kishi, can you share this inspector sheet with me?
275 00:35:30.970 ⇒ 00:35:32.230 Casie Aviles: Oh, sure, sure.
276 00:35:32.880 ⇒ 00:35:34.610 Casie Aviles: Wait, let me get the link.
277 00:35:35.960 ⇒ 00:35:36.700 Mustafa Raja: Yeah.
278 00:35:39.690 ⇒ 00:35:41.929 Casie Aviles: Can you see if.
279 00:35:43.400 ⇒ 00:35:47.749 Mustafa Raja: Yeah, I’ll open this up in the brain food and veto.
280 00:35:49.760 ⇒ 00:35:50.690 Mustafa Raja: Okay.
281 00:35:51.510 ⇒ 00:35:52.720 Mustafa Raja: Extension…
282 00:36:14.650 ⇒ 00:36:21.979 Mustafa Raja: We know all of these referrals are for pest department only, because I’ll be adding these in.
283 00:36:21.980 ⇒ 00:36:25.949 Amber Lin: What’s the tab name for this?
284 00:36:25.950 ⇒ 00:36:28.200 Mustafa Raja: referral hashes.
285 00:36:29.260 ⇒ 00:36:38.420 Amber Lin: Referral numbers… I think this is…
286 00:36:39.270 ⇒ 00:36:46.039 Amber Lin: Doesn’t specify commercial or anything. I think it’s just regular referrals. We can just add them.
287 00:36:46.360 ⇒ 00:36:54.490 Amber Lin: Why don’t we just add everything, and then once we do, we can tag Janice to say, added them.
288 00:36:54.960 ⇒ 00:37:04.989 Amber Lin: Not sure which one’s for commercial versus residential, but Haley can go in and edit them, like, the commercial person can go edit them.
289 00:37:05.250 ⇒ 00:37:07.889 Mustafa Raja: Okay, I should then add this in…
290 00:37:07.890 ⇒ 00:37:11.990 Amber Lin: Let me… let me give you the… Commercial Central.com.
291 00:37:15.500 ⇒ 00:37:16.669 Mustafa Raja: Decent, right?
292 00:37:17.910 ⇒ 00:37:22.680 Amber Lin: Mmm… Oh, yeah. Yeah, that’s true.
293 00:37:26.120 ⇒ 00:37:29.930 Mustafa Raja: So I’ll just be adding this in Commercial Central Doc, and notifying them.
294 00:37:32.920 ⇒ 00:37:35.600 Amber Lin: Yeah, and then test if it works, if possible.
295 00:37:37.690 ⇒ 00:37:39.959 Mustafa Raja: Okay, yeah, I’ll do that. I mean, I think we need to…
296 00:37:40.300 ⇒ 00:37:50.899 Amber Lin: Probably need to add it, and then need to tell them to add in a central dog that they don’t treat snakes and need a referral, or else it’s not going to give a referral. We, like, we can add…
297 00:37:51.170 ⇒ 00:37:55.930 Amber Lin: We can add the numbers, but that’s all that we can do. They need to edit the central doc.
298 00:37:57.360 ⇒ 00:38:00.949 Amber Lin: Point me to the ticket, I’ll… I’ll type it in.
299 00:38:02.050 ⇒ 00:38:02.690 Mustafa Raja: Okay.
300 00:38:04.680 ⇒ 00:38:05.759 Amber Lin: What number is it?
301 00:38:07.550 ⇒ 00:38:09.290 Mustafa Raja: He’s really funny.
302 00:38:09.290 ⇒ 00:38:10.660 Amber Lin: 1235, cool.
303 00:49:05.390 ⇒ 00:49:06.830 Mustafa Raja: Is he gonna share?
304 00:49:08.060 ⇒ 00:49:10.749 Casie Aviles: Oh, sure, sure. That’s just showing.
305 00:49:11.710 ⇒ 00:49:12.400 Mustafa Raja: Yeah.
306 00:49:14.600 ⇒ 00:49:15.520 Mustafa Raja: Okay.
307 00:49:16.220 ⇒ 00:49:20.650 Mustafa Raja: Okay, so regarding this question, I’ve added the, what’s it called?
308 00:49:21.800 ⇒ 00:49:30.839 Mustafa Raja: the referrals in, commercial central dog, and so I asked it the same question, said, no, we do not treat snakes.
309 00:49:30.880 ⇒ 00:49:44.180 Mustafa Raja: Now, it did not give us any referrals for that, so I asked it additionally if we have any referrals, and it specifically went in and chose the ones that do non-snake removal.
310 00:49:44.400 ⇒ 00:49:49.869 Mustafa Raja: And gave us back those, and… They do match up also?
311 00:49:56.340 ⇒ 00:49:57.600 Mustafa Raja: So…
312 00:49:59.190 ⇒ 00:50:02.659 Amber Lin: Cool, great. Just screenshot that, and I can add that in.
313 00:51:01.820 ⇒ 00:51:06.799 Mustafa Raja: It picked one contact from home improvement, and the other one from commercial.
314 00:53:14.780 ⇒ 00:53:15.550 Mustafa Raja: Hmm.
315 00:57:43.170 ⇒ 00:57:43.750 Amber Lin: Cool.
316 00:57:45.190 ⇒ 00:57:48.950 Amber Lin: Thanks, guys. I think we have another meeting coming up, so…
317 00:57:50.530 ⇒ 00:57:53.629 Mustafa Raja: Oh, yeah, just before we go, I have a question.
318 00:57:55.450 ⇒ 00:57:57.070 Mustafa Raja: Guess you can assume.
319 00:57:58.310 ⇒ 00:57:58.940 Casie Aviles: Okay.
320 00:58:02.280 ⇒ 00:58:08.790 Mustafa Raja: Okay, so, so they asked about the annual, rodent…
321 00:58:08.900 ⇒ 00:58:15.199 Mustafa Raja: annual inspection, and they… they said that it does not list annual inspection PR.
322 00:58:16.060 ⇒ 00:58:23.000 Mustafa Raja: And further, they say, how do I make sure the service… Code is correct, right? .
323 00:58:23.770 ⇒ 00:58:29.399 Mustafa Raja: Would they be… what would be… what would be the service code that they’re.
324 00:58:29.400 ⇒ 00:58:34.330 Amber Lin: I think the service code is the Rodent annual PR, is the one in the feedback.
325 00:58:35.510 ⇒ 00:58:38.210 Mustafa Raja: This one, annual inspection PR.
326 00:58:38.820 ⇒ 00:58:45.100 Amber Lin: Yeah, right, see number 3, the bolt number 3, and under that, they have a list of…
327 00:58:45.550 ⇒ 00:58:54.190 Amber Lin: user-appropriate codes for scheduling, those are service codes. So she just wants to also have annual inspection PR in those service codes, which I…
328 00:58:54.190 ⇒ 00:58:54.640 Mustafa Raja: Oh, okay.
329 00:58:54.640 ⇒ 00:58:56.359 Amber Lin: I don’t know if we have it in a central dog.
330 00:58:57.880 ⇒ 00:59:01.290 Mustafa Raja: Okay, so we need to see if that is even in the central dock.
331 00:59:08.560 ⇒ 00:59:10.400 Mustafa Raja: Yeah, we don’t have this either.
332 00:59:12.650 ⇒ 00:59:13.940 Mustafa Raja: Central doc.
333 00:59:18.000 ⇒ 00:59:20.160 Mustafa Raja: Challenge.
334 00:59:26.160 ⇒ 00:59:30.189 Mustafa Raja: Okay, so I just added here, right?
335 00:59:30.850 ⇒ 00:59:31.510 Amber Lin: Yeah.
336 00:59:32.230 ⇒ 00:59:34.899 Mustafa Raja: I, I, I don’t think we have access to edit.
337 00:59:37.670 ⇒ 00:59:39.999 Mustafa Raja: is the best one.
338 00:59:40.000 ⇒ 00:59:42.410 Amber Lin: Wait, are you on… wait, what?
339 00:59:43.020 ⇒ 00:59:45.280 Mustafa Raja: Yeah, I’m on the Brain Forge one.
340 00:59:45.280 ⇒ 00:59:46.290 Amber Lin: Oh, okay.
341 00:59:46.290 ⇒ 00:59:46.929 Mustafa Raja: and detail.
342 00:59:46.930 ⇒ 00:59:50.610 Amber Lin: Then just tag her to say, you owe me.
343 00:59:50.820 ⇒ 00:59:51.930 Amber Lin: Please edit.
344 00:59:52.270 ⇒ 00:59:57.019 Amber Lin: Just edit there. Just screenshot this part, and then show her we don’t have it.
345 00:59:57.560 ⇒ 00:59:58.590 Amber Lin: fuel art.
346 01:00:00.450 ⇒ 01:00:01.350 Mustafa Raja: Okay…
347 01:00:05.760 ⇒ 01:00:07.069 Mustafa Raja: Let me tell you…
348 01:00:11.310 ⇒ 01:00:16.430 Casie Aviles: Hmm, it says… The file owner is Amber.
349 01:00:18.340 ⇒ 01:00:19.160 Amber Lin: What?
350 01:00:19.610 ⇒ 01:00:20.840 Casie Aviles: Oh, yeah.
351 01:00:20.840 ⇒ 01:00:25.089 Amber Lin: That’s so funny, let me… let me transfer that. I don’t know why it’s mine.
352 01:00:25.540 ⇒ 01:00:32.660 Amber Lin: Central Doc… Cool, okay, I will transfer this.
353 01:00:36.250 ⇒ 01:00:41.880 Casie Aviles: Yeah, I think… Managed to move some tickets to review. There’s still some, but…
354 01:00:45.540 ⇒ 01:00:47.540 Casie Aviles: Can work on that additionally.
355 01:00:49.600 ⇒ 01:00:51.680 Amber Lin: How do I transfer?
356 01:00:53.810 ⇒ 01:00:55.010 Amber Lin: Ownership.
357 01:00:56.970 ⇒ 01:00:59.320 Amber Lin: I’m grateful…
358 01:01:04.830 ⇒ 01:01:10.119 Mustafa Raja: So I asked them to, add that section, and I’m putting this in client review.
359 01:01:10.510 ⇒ 01:01:11.690 Amber Lin: Great.
360 01:01:13.580 ⇒ 01:01:17.450 Mustafa Raja: Yeah, we have the grooming one, the grooming meeting.
361 01:01:21.090 ⇒ 01:01:21.750 Casie Aviles: Okay.
362 01:01:22.400 ⇒ 01:01:23.120 Mustafa Raja: You know.
363 01:01:26.480 ⇒ 01:01:28.020 Amber Lin: Okay, see you guys there.
364 01:01:29.200 ⇒ 01:01:29.870 Mustafa Raja: Okay.
365 01:01:29.870 ⇒ 01:01:30.529 Casie Aviles: Thank you.
366 01:01:31.310 ⇒ 01:01:32.559 Mustafa Raja: Bye. Thank you.