Meeting Title: ABC | Weekly KPI Review Date: 2025-11-03 Meeting participants: read.ai meeting notes, JanieceGarcia, Amber Lin
WEBVTT
1 00:03:01.360 ⇒ 00:03:02.649 Amber Lin: Hi there!
2 00:03:02.800 ⇒ 00:03:03.920 JanieceGarcia: Hi, Amber!
3 00:03:05.960 ⇒ 00:03:07.430 Amber Lin: Is Yvette gonna be joining?
4 00:03:07.770 ⇒ 00:03:10.329 JanieceGarcia: She is not… we have an Evolve meeting.
5 00:03:10.750 ⇒ 00:03:11.270 Amber Lin: Okay.
6 00:03:11.800 ⇒ 00:03:17.419 JanieceGarcia: She’s gotta be in… This morning, I’m gonna be in it this afternoon.
7 00:03:17.700 ⇒ 00:03:31.689 Amber Lin: All good. I mean, Utam’s meeting with you guys tomorrow, so if there’s anything, I think Yvette will also be there, so… Yes, she will. I think, a Google Meet, there’s a lot of people there, so most important points will be discussed.
8 00:03:31.690 ⇒ 00:03:41.690 Amber Lin: On my side, I noted down a few things. So, there’s one that’s commercial. Do we have the people that we want to test with?
9 00:03:42.760 ⇒ 00:03:48.099 JanieceGarcia: I do not have that list, but I can guarantee you it’s probably Andrea.
10 00:03:49.330 ⇒ 00:03:50.370 Amber Lin: Haley?
11 00:03:50.620 ⇒ 00:03:57.580 Amber Lin: Yeah, I have them, too. I think I might want a few, like, two, three more, so that we get…
12 00:03:57.580 ⇒ 00:03:59.969 JanieceGarcia: That would probably be almost our whole team.
13 00:04:00.410 ⇒ 00:04:01.939 Amber Lin: Oh, that’s… okay, that’s.
14 00:04:01.940 ⇒ 00:04:08.459 JanieceGarcia: They have… I wanna say they have… I… I would suggest Piola.
15 00:04:09.160 ⇒ 00:04:10.420 JanieceGarcia: as well.
16 00:04:11.180 ⇒ 00:04:13.430 JanieceGarcia: That’s P-A-O-L-A?
17 00:04:14.750 ⇒ 00:04:18.489 JanieceGarcia: Yeah, okay, then that should be enough, I don’t want to put the whole team there.
18 00:04:20.459 ⇒ 00:04:29.759 Amber Lin: Okay, so that’s the first one, and then, we have a few things for Tim. I’m just gonna check if he responded. We texted him in Slack.
19 00:04:29.960 ⇒ 00:04:32.350 Amber Lin: So let me just check… Real quick.
20 00:04:39.420 ⇒ 00:04:46.439 Amber Lin: Okay, so I think… I think he has updated…
21 00:04:49.620 ⇒ 00:05:01.500 Amber Lin: So last week, we did two things. So we enabled the loading animation while we were asking Andy, and then we asked Tim to push us, so I think he just did.
22 00:05:01.500 ⇒ 00:05:15.280 Amber Lin: And we also asked him to give us permission to send the daily reminders, because there is a caution there, oh, we don’t want to blast this through everybody, so there’s a security code that we needed from him.
23 00:05:15.860 ⇒ 00:05:18.839 Amber Lin: So I’m still waiting on that.
24 00:05:20.260 ⇒ 00:05:22.559 JanieceGarcia: Yeah. And that’s… what is that again?
25 00:05:22.900 ⇒ 00:05:32.820 Amber Lin: So… Two things, one is the loading animation, and two is the daily Andy reminders.
26 00:05:43.090 ⇒ 00:05:44.979 JanieceGarcia: And y’all have asked, Tim?
27 00:05:45.400 ⇒ 00:05:49.720 Amber Lin: Yeah, we’re just following up with him in the channel. He responds in Slack, too.
28 00:05:55.820 ⇒ 00:05:57.459 JanieceGarcia: Sorry, I’m making notes for her.
29 00:05:57.600 ⇒ 00:05:58.580 Amber Lin: Yeah.
30 00:05:59.900 ⇒ 00:06:15.990 JanieceGarcia: And I did ask her, because while she’s in that meeting, she’s still chatting with me a little bit. So I did tell her that you were asking about testing for commercial, not Paola. She gave Haley, Andrea, Ellie, and Robert.
31 00:06:16.430 ⇒ 00:06:18.230 Amber Lin: Is that also the whole team?
32 00:06:18.230 ⇒ 00:06:18.730 JanieceGarcia: No.
33 00:06:18.880 ⇒ 00:06:22.379 JanieceGarcia: There’s, like, 4 more left, but…
34 00:06:22.380 ⇒ 00:06:28.439 Amber Lin: Okay, okay, okay. I hope I spelled their name right, but I’m just gonna put them in the channel.
35 00:06:28.930 ⇒ 00:06:31.210 JanieceGarcia: L-E is E-L-L-I-E.
36 00:06:31.400 ⇒ 00:06:43.290 Amber Lin: Okay, well, all I need is for her to provision access for them, because I can’t do it on my end, so she will have to give them access. I’m just gonna put it down in the channel.
37 00:06:43.480 ⇒ 00:06:44.090 JanieceGarcia: Okay.
38 00:07:11.440 ⇒ 00:07:12.240 Amber Lin: Okay.
39 00:07:12.630 ⇒ 00:07:29.469 Amber Lin: And then it’s triage tickets. I did look at the volume of triage tickets, and on the weekend, I did a bit of analysis. I think, generally, it’s about 60%, ABC and 40% Brainforge.
40 00:07:29.560 ⇒ 00:07:40.059 Amber Lin: And then I looked at the amount. On average, we get about 30 per week right now. When we act commercial, there might be a little bit more each week.
41 00:07:40.570 ⇒ 00:07:54.330 Amber Lin: So, let me just… I’ll just send the stats to you, and Utam’s gonna talk about it tomorrow, so, like, if there’s further insight you guys want to discuss it, then he will bring it up. But overall, we get, like…
42 00:07:54.330 ⇒ 00:08:00.910 JanieceGarcia: So, and what department? 60% ABC and 40% Brainforge? So, what department?
43 00:08:01.380 ⇒ 00:08:06.680 Amber Lin: That I will need to check. That’s a good point, let me write that down.
44 00:08:31.790 ⇒ 00:08:32.390 Amber Lin: Okay.
45 00:08:32.390 ⇒ 00:08:33.140 JanieceGarcia: 100%.
46 00:08:33.140 ⇒ 00:08:34.769 Amber Lin: Message you to note it down.
47 00:08:36.840 ⇒ 00:08:43.299 JanieceGarcia: Perfect, I got it noted, too. 60% ABC, 40% Brain Forge, there’s about 30… 13? Yeah.
48 00:08:43.809 ⇒ 00:08:46.989 JanieceGarcia: Per week of 30 tickets per week.
49 00:08:47.520 ⇒ 00:08:58.249 Amber Lin: Yeah, because, in September, we got 130-something, so close to 140, and then in October, we got that amount as… about that amount as well.
50 00:08:58.270 ⇒ 00:09:10.450 Amber Lin: And I… we’ll see… I think it will go up a little bit, since we are adding commercial, but probably we’ll keep around, like, the $150 range, we’ll see, per month.
51 00:09:11.510 ⇒ 00:09:12.820 Amber Lin: Hmm…
52 00:09:23.400 ⇒ 00:09:24.290 Amber Lin: Cool.
53 00:09:27.290 ⇒ 00:09:29.459 Amber Lin: Anything else on your side?
54 00:09:30.940 ⇒ 00:09:40.640 JanieceGarcia: Yes. So, I want to, I know we have talked, Amber, about… the,
55 00:09:41.170 ⇒ 00:09:47.619 JanieceGarcia: adding, so the database. I need to physically do it, so that way I can get myself
56 00:09:47.800 ⇒ 00:09:49.220 JanieceGarcia: Used to it, and in the habit.
57 00:09:49.220 ⇒ 00:09:49.840 Amber Lin: bit.
58 00:09:49.840 ⇒ 00:10:00.220 JanieceGarcia: I updated our inspector sheet. I know I had sent you that email for who it was, but I want to actually add them into the database and can we
59 00:10:00.480 ⇒ 00:10:03.120 JanieceGarcia: Can we do that now, and then can we add…
60 00:10:03.220 ⇒ 00:10:08.349 JanieceGarcia: Or can we test it and make sure, and then we can go through the triage tickets also.
61 00:10:08.720 ⇒ 00:10:09.410 Amber Lin: Okay.
62 00:10:10.300 ⇒ 00:10:11.720 JanieceGarcia: So…
63 00:10:12.110 ⇒ 00:10:14.170 Amber Lin: Let me grab that form.
64 00:10:14.170 ⇒ 00:10:18.849 JanieceGarcia: Did you send that in an email, or you sent that… no, you sent that… In a chat.
65 00:10:19.810 ⇒ 00:10:21.909 Amber Lin: Let me grab that again.
66 00:10:24.640 ⇒ 00:10:29.129 JanieceGarcia: And that was a chat with you, Yvette, and myself, right?
67 00:10:29.440 ⇒ 00:10:35.540 Amber Lin: Yeah, let me go try and grab that… Update form as well.
68 00:10:37.290 ⇒ 00:10:38.050 JanieceGarcia: I found it.
69 00:10:38.260 ⇒ 00:10:38.900 Amber Lin: Okay.
70 00:10:39.800 ⇒ 00:10:46.230 JanieceGarcia: So, if we are… if we have a new inspector coming on.
71 00:10:47.140 ⇒ 00:10:53.520 JanieceGarcia: And we’re adding zip codes to that inspector, and I am doing an ad assignment.
72 00:10:53.680 ⇒ 00:10:54.380 Amber Lin: Yes.
73 00:10:57.580 ⇒ 00:11:01.420 JanieceGarcia: I wonder if I can… I can save these, right? I can bookmark these?
74 00:11:02.500 ⇒ 00:11:05.140 Amber Lin: Should be. I’ll also add it.
75 00:11:11.580 ⇒ 00:11:15.580 JanieceGarcia: Okay, I’m gonna share… my screen…
76 00:11:17.330 ⇒ 00:11:23.760 JanieceGarcia: But I want to make… yeah, and I have about 2… Fair enough.
77 00:11:29.350 ⇒ 00:11:35.799 JanieceGarcia: This one… Okay, you can see my screen, you see the tree inspectors?
78 00:11:38.030 ⇒ 00:11:38.629 JanieceGarcia: Hang on.
79 00:11:39.070 ⇒ 00:11:42.740 JanieceGarcia: So, I wonder how I can make this easier.
80 00:11:43.870 ⇒ 00:11:49.450 JanieceGarcia: Because… I need them side by side.
81 00:11:51.990 ⇒ 00:11:53.420 JanieceGarcia: My eyes are not doing it.
82 00:11:54.640 ⇒ 00:11:55.610 JanieceGarcia: Hmm?
83 00:11:56.610 ⇒ 00:11:58.109 JanieceGarcia: How do I do this?
84 00:11:59.300 ⇒ 00:12:00.789 JanieceGarcia: I hate this thing.
85 00:12:01.470 ⇒ 00:12:03.230 JanieceGarcia: I want more screens.
86 00:12:04.220 ⇒ 00:12:07.939 JanieceGarcia: I want more, but I don’t even know what I’m doing now.
87 00:12:08.270 ⇒ 00:12:09.120 JanieceGarcia: Okay.
88 00:12:10.350 ⇒ 00:12:17.699 JanieceGarcia: Alright, so… My name goes first, and then the new inspector goes second?
89 00:12:18.370 ⇒ 00:12:19.599 JanieceGarcia: Is that correct?
90 00:12:20.920 ⇒ 00:12:27.029 Amber Lin: Yes, let me pull up the form. Can I also see the form that you’re working on?
91 00:12:28.580 ⇒ 00:12:30.519 JanieceGarcia: Can you see… you can’t see both, huh?
92 00:12:30.520 ⇒ 00:12:32.780 Amber Lin: I can only see the zip codes.
93 00:12:32.970 ⇒ 00:12:34.779 JanieceGarcia: How do I do… okay.
94 00:12:34.780 ⇒ 00:12:36.040 Amber Lin: Maybe a split screen?
95 00:12:38.200 ⇒ 00:12:42.189 JanieceGarcia: Well, that’s what I did, but it’s not… oh, there it goes. Hold on.
96 00:12:45.330 ⇒ 00:12:46.600 JanieceGarcia: Did it do it? Nope.
97 00:12:47.690 ⇒ 00:12:48.500 JanieceGarcia: Sure.
98 00:12:50.870 ⇒ 00:12:52.689 JanieceGarcia: Why is it not sharing it?
99 00:12:54.930 ⇒ 00:12:56.739 JanieceGarcia: I picked this screen.
100 00:13:05.670 ⇒ 00:13:06.460 JanieceGarcia: Hmm.
101 00:13:10.880 ⇒ 00:13:13.309 JanieceGarcia: So you can’t see what I’m sharing at all?
102 00:13:13.310 ⇒ 00:13:16.369 Amber Lin: Oh, I can see the… I can see that form right now.
103 00:13:16.770 ⇒ 00:13:19.099 JanieceGarcia: So you see the split… the split screen?
104 00:13:19.480 ⇒ 00:13:20.040 Amber Lin: Yeah.
105 00:13:20.210 ⇒ 00:13:25.080 JanieceGarcia: Okay, perfect. Alright, so this right here, where it says your name.
106 00:13:25.300 ⇒ 00:13:32.509 Amber Lin: Yes, so that would be… that will be… wait… that should be your name, and then the…
107 00:13:32.820 ⇒ 00:13:35.300 Amber Lin: Full name should be there.
108 00:13:35.570 ⇒ 00:13:45.829 Amber Lin: Let me pull up… sorry, this is not very clear. I’ll give them feedback. Let me pull up the update logs form so I see how they usually come in.
109 00:13:46.570 ⇒ 00:13:51.819 JanieceGarcia: That’s what I’m thinking, this right here, where it says full name, should be… New assignment.
110 00:13:51.900 ⇒ 00:13:53.990 Amber Lin: Or who, or…
111 00:13:54.310 ⇒ 00:13:58.990 JanieceGarcia: who are we adding? I don’t know how we would put that in there, but it’s gotta have something else.
112 00:14:28.710 ⇒ 00:14:29.889 Amber Lin: There we go.
113 00:14:36.350 ⇒ 00:14:41.359 Amber Lin: Yes, so the first one should be your name, and the second one should be the inspector’s name.
114 00:14:43.500 ⇒ 00:14:46.140 JanieceGarcia: This is gonna be Joel Andrews, yep.
115 00:14:49.700 ⇒ 00:15:03.059 JanieceGarcia: Okay, role inspector, because he’s an arborist, and that’s what I had mentioned back to Casey, is that, because he was like, is an arborist an actual inspector? Is he a technician crew? What does that mean? So…
116 00:15:04.370 ⇒ 00:15:07.929 JanieceGarcia: would-be inspector. Branch, we’re gonna go Austin.
117 00:15:08.220 ⇒ 00:15:09.970 JanieceGarcia: Now, the zip codes.
118 00:15:11.810 ⇒ 00:15:13.780 JanieceGarcia: With the zip codes.
119 00:15:15.380 ⇒ 00:15:24.880 JanieceGarcia: Let me make sure… 2015… So, with the zip codes, would I be able to… Copy…
120 00:15:26.240 ⇒ 00:15:29.890 Amber Lin: As long as there’s a comma separating them, that should be good.
121 00:15:37.120 ⇒ 00:15:37.520 JanieceGarcia: Comma…
122 00:15:37.520 ⇒ 00:15:38.020 Amber Lin: Yep.
123 00:15:41.510 ⇒ 00:15:42.419 JanieceGarcia: We’ll be…
124 00:15:49.160 ⇒ 00:15:50.010 JanieceGarcia: Comma.
125 00:16:09.280 ⇒ 00:16:13.060 JanieceGarcia: I hate when some have the spaces and some don’t.
126 00:16:29.140 ⇒ 00:16:29.780 JanieceGarcia: Okay.
127 00:16:30.130 ⇒ 00:16:33.780 JanieceGarcia: Alright, so 15, 16, 17, that should be it.
128 00:16:35.320 ⇒ 00:16:35.990 JanieceGarcia: Yep.
129 00:16:36.900 ⇒ 00:16:42.739 JanieceGarcia: Okay, and then notes, we don’t need anything because he’s gonna just be covering…
130 00:16:42.940 ⇒ 00:16:45.990 JanieceGarcia: The same as those other two inspectors.
131 00:16:46.600 ⇒ 00:16:47.710 JanieceGarcia: Right?
132 00:16:47.970 ⇒ 00:16:48.490 JanieceGarcia: So then…
133 00:16:48.490 ⇒ 00:16:52.500 Amber Lin: Is he a backup to anybody, or is he just a… he’s the same?
134 00:16:52.500 ⇒ 00:16:53.040 JanieceGarcia: It’s easy.
135 00:16:53.040 ⇒ 00:16:56.069 Amber Lin: It’s even. Okay.
136 00:16:58.140 ⇒ 00:16:59.819 JanieceGarcia: So we would just hit submit.
137 00:16:59.970 ⇒ 00:17:00.500 Amber Lin: Yeah.
138 00:17:05.000 ⇒ 00:17:05.950 Amber Lin: Hmm.
139 00:17:07.020 ⇒ 00:17:10.020 Amber Lin: Oh, this person is not… is new, right?
140 00:17:10.260 ⇒ 00:17:10.990 JanieceGarcia: Yes.
141 00:17:11.470 ⇒ 00:17:13.680 Amber Lin: Okay, he is not in our…
142 00:17:14.460 ⇒ 00:17:29.989 Amber Lin: database, so then we can’t add him. We’ll need to add him to the database. Let me… can you send me, can you go back and send me the names there, and then I can… can ask them to do that?
143 00:17:39.080 ⇒ 00:17:43.590 JanieceGarcia: So, but I thought adding an assignment, because then that’s gonna make it to where…
144 00:17:43.720 ⇒ 00:17:45.970 JanieceGarcia: Dang it, how can I go…
145 00:17:55.610 ⇒ 00:18:02.050 JanieceGarcia: Because if we’re adding an assignment, it’s going to be any new Inspectors, or new technicians.
146 00:18:02.690 ⇒ 00:18:04.759 Amber Lin: That makes sense.
147 00:18:08.560 ⇒ 00:18:13.170 JanieceGarcia: Because if we have to do that, then we’re still gonna have to… tow you guys.
148 00:18:16.020 ⇒ 00:18:18.520 JanieceGarcia: And it cuts in that wait… that wait time.
149 00:18:18.780 ⇒ 00:18:27.160 Amber Lin: Yes, that makes sense. Let me, let me let them know. So, one is, can we not limit, adding…
150 00:18:27.840 ⇒ 00:18:29.660 Amber Lin: New inspectors.
151 00:18:32.120 ⇒ 00:18:38.170 Amber Lin: maybe I’ll just have them pop up a confirmation, this person’s not in the database, are you sure? And then you can confirm.
152 00:18:38.660 ⇒ 00:18:39.190 JanieceGarcia: Yeah.
153 00:18:42.760 ⇒ 00:18:45.759 JanieceGarcia: And this is just for inspectors at the moment, right?
154 00:18:46.030 ⇒ 00:18:50.550 Amber Lin: This should be for both, because you can select technician on the…
155 00:18:50.980 ⇒ 00:18:54.230 Amber Lin: Right? You can select technician in the role.
156 00:19:21.970 ⇒ 00:19:22.760 Amber Lin: Okay.
157 00:19:23.520 ⇒ 00:19:32.180 Amber Lin: That’s bad. Were you able… can you send me the zip codes this person is in, and then I’ll just have them updated on our end so we don’t have to do back and forth?
158 00:20:26.650 ⇒ 00:20:27.370 JanieceGarcia: Done.
159 00:20:28.360 ⇒ 00:20:28.940 Amber Lin: Okay.
160 00:20:29.610 ⇒ 00:20:31.399 Amber Lin: Let me make a ticket.
161 00:20:33.950 ⇒ 00:20:38.070 Amber Lin: He’s a… Arborist, so inspector.
162 00:20:38.650 ⇒ 00:20:39.790 Amber Lin: Wait, technician.
163 00:20:40.700 ⇒ 00:20:41.769 JanieceGarcia: He’s an inspector, yeah.
164 00:20:41.770 ⇒ 00:20:42.380 Amber Lin: Okay.
165 00:20:42.580 ⇒ 00:20:49.979 JanieceGarcia: also known as an arborist, but inspector would be on here. And they can put both arborist and inspector, so if the
166 00:20:50.100 ⇒ 00:20:54.100 JanieceGarcia: CSR asks, who is the arborist, and whatever.
167 00:20:54.290 ⇒ 00:20:55.620 JanieceGarcia: It’ll pull up both.
168 00:20:55.620 ⇒ 00:20:56.900 Amber Lin: Okay.
169 00:20:57.320 ⇒ 00:20:59.430 Amber Lin: Awesome, we’ll add these zip codes.
170 00:21:00.370 ⇒ 00:21:00.920 Amber Lin: Hmm…
171 00:21:18.650 ⇒ 00:21:19.410 Amber Lin: Okay.
172 00:21:20.780 ⇒ 00:21:21.600 Amber Lin: Great.
173 00:21:21.850 ⇒ 00:21:24.430 Amber Lin: So I’ll have them do that.
174 00:21:24.850 ⇒ 00:21:30.889 Amber Lin: And then, you said we want to look at triage tickets. We have about 9 minutes, so we can go through them.
175 00:21:31.480 ⇒ 00:21:32.030 JanieceGarcia: Yep.
176 00:21:43.460 ⇒ 00:21:44.240 JanieceGarcia: Okay.
177 00:21:44.770 ⇒ 00:21:49.669 JanieceGarcia: Alright, so I’m gonna exit that. I need this one. Let’s go ahead.
178 00:21:52.420 ⇒ 00:21:56.010 JanieceGarcia: Okay, so triage tickets, starting from the bottom…
179 00:21:59.110 ⇒ 00:22:01.980 JanieceGarcia: Kim Free Commercial Inspector for Huddo.
180 00:22:02.440 ⇒ 00:22:06.059 JanieceGarcia: why… I’m not sure why our commercial.
181 00:22:06.610 ⇒ 00:22:11.740 Amber Lin: Yeah, I’m seeing that trend, too. I might, but I’ll just create a…
182 00:22:11.980 ⇒ 00:22:20.829 Amber Lin: like, just assign these to Casey, and you can put commercial in the header, so I’ll just group these tickets and have him fixed, look at it together.
183 00:22:20.990 ⇒ 00:22:21.700 JanieceGarcia: Okay.
184 00:22:21.900 ⇒ 00:22:22.460 Amber Lin: Yeah.
185 00:22:27.940 ⇒ 00:22:31.620 Amber Lin: And trash binning does fall under home improvement, right?
186 00:22:32.770 ⇒ 00:22:33.620 JanieceGarcia: Yes.
187 00:22:33.620 ⇒ 00:22:35.479 Amber Lin: Okay, so I’ll assign it to her.
188 00:22:38.340 ⇒ 00:22:40.280 JanieceGarcia: Well, commercial…
189 00:22:40.790 ⇒ 00:22:41.490 Amber Lin: Or do I…
190 00:22:41.490 ⇒ 00:22:48.489 JanieceGarcia: Yes, so go ahead and do it under, Brenda, because we are… we’re still working on that. Commercials, not actually doing that together, yeah.
191 00:22:48.490 ⇒ 00:22:50.020 Amber Lin: Okay, okay, okay.
192 00:22:50.790 ⇒ 00:22:57.680 Amber Lin: feline Pineleukopenia virus… I don’t even know what that is.
193 00:22:58.260 ⇒ 00:22:59.440 JanieceGarcia: No idea what that is.
194 00:23:01.320 ⇒ 00:23:01.940 Amber Lin: That’s…
195 00:23:04.340 ⇒ 00:23:06.919 JanieceGarcia: Wow. That’s lawn, though?
196 00:23:07.170 ⇒ 00:23:09.479 Amber Lin: Yeah, that’s very specific.
197 00:23:09.750 ⇒ 00:23:10.620 JanieceGarcia: the lawn.
198 00:23:12.560 ⇒ 00:23:13.519 JanieceGarcia: If a customer.
199 00:23:13.520 ⇒ 00:23:23.910 Amber Lin: On the lawn side, maybe we should grab someone to help as well, because I know Patricia’s been really, really busy, and the tickets are, piling up, so is there someone else we can grab and help.
200 00:23:23.910 ⇒ 00:23:28.579 JanieceGarcia: I’m gonna work with Patricia, I’m work… I’m gonna work with Patricia, to help her.
201 00:23:28.580 ⇒ 00:23:32.880 Amber Lin: Right, okay, yeah. I just don’t think she has enough time to do that.
202 00:23:33.120 ⇒ 00:23:35.559 JanieceGarcia: No, she’s got so much on her plate right now.
203 00:23:35.560 ⇒ 00:23:36.170 Amber Lin: Yeah.
204 00:23:41.770 ⇒ 00:23:47.490 Amber Lin: If a customer accepts a proposal, how do you proceed? Can I just put it on you to check?
205 00:23:49.180 ⇒ 00:23:50.879 JanieceGarcia: I wanna see…
206 00:23:53.460 ⇒ 00:23:57.879 JanieceGarcia: Yeah, I want to look into that one and see, and she’s here in San Antonio, so I can do that.
207 00:23:58.210 ⇒ 00:23:59.490 Amber Lin: Okay, sounds good.
208 00:24:00.270 ⇒ 00:24:00.870 Amber Lin: Mmm…
209 00:24:03.270 ⇒ 00:24:04.650 JanieceGarcia: Well, that’s a duplicate.
210 00:24:05.460 ⇒ 00:24:12.920 Amber Lin: The feedback’s different. It says mechanical estimates and proposals are only valid for 30 days. I, hmm.
211 00:24:14.190 ⇒ 00:24:18.580 JanieceGarcia: I wonder if, because Maddie is overflow for pest…
212 00:24:20.010 ⇒ 00:24:20.940 Amber Lin: Mmm, I think it.
213 00:24:20.940 ⇒ 00:24:22.139 JanieceGarcia: Oh, no, hold on.
214 00:24:22.140 ⇒ 00:24:24.079 Amber Lin: It’s from a different person.
215 00:24:24.600 ⇒ 00:24:27.940 Amber Lin: It’s from a different person, it’s from Bailey.
216 00:24:27.940 ⇒ 00:24:31.419 JanieceGarcia: Right, but I’m saying, Maddie, on the other one that we had.
217 00:24:32.330 ⇒ 00:24:39.369 JanieceGarcia: Yeah, she’s getting different stuff. Go ahead and put, put both of them to me, and then I’ll get with Tara.
218 00:24:39.500 ⇒ 00:24:42.149 JanieceGarcia: Yeah, okay. Because it’s not mechanical CSRs.
219 00:24:43.650 ⇒ 00:24:44.230 Amber Lin: Huh?
220 00:24:44.830 ⇒ 00:24:47.669 JanieceGarcia: Bailey and Maddie are mechanical.
221 00:24:47.860 ⇒ 00:25:03.160 Amber Lin: CSRs? I see. Yeah, on that also, Janiece, sometimes if you… can you tell CSRs if the response don’t seem quite right, can they put the department in the question? Because right now, we changed the access so that people don’t get
222 00:25:03.690 ⇒ 00:25:07.130 Amber Lin: routed to… like, they can…
223 00:25:07.380 ⇒ 00:25:18.790 Amber Lin: access different routings so that the overflow agents get better answers? Because before, most of them got locked in pests, even though they were asking mechanical questions. Could you ask them to just,
224 00:25:19.740 ⇒ 00:25:23.709 Amber Lin: Add the department in the question if the response seems wrong.
225 00:25:29.660 ⇒ 00:25:30.920 Amber Lin: And then…
226 00:26:06.990 ⇒ 00:26:08.940 JanieceGarcia: I thought our crews were in there.
227 00:26:09.650 ⇒ 00:26:18.210 Amber Lin: Yeah, I thought so, too. Do you think… I think it might be that they… I’m gonna try the actual zip code, because they put Buddha Tech TX,
228 00:26:19.140 ⇒ 00:26:25.849 Amber Lin: Maybe that’s what the reason was, though we should be able to query by town name, so maybe that’s…
229 00:26:26.600 ⇒ 00:26:29.070 Amber Lin: We need to specify that. I’m just…
230 00:26:29.070 ⇒ 00:26:29.810 JanieceGarcia: Right.
231 00:26:46.050 ⇒ 00:26:49.920 Amber Lin: Oh, it… it worked for the zip code, so…
232 00:26:50.040 ⇒ 00:26:56.190 Amber Lin: I would say this is a low-priority issue, but I’m just gonna ask them to…
233 00:26:56.570 ⇒ 00:26:59.020 Amber Lin: Check why the town names are not working.
234 00:27:00.800 ⇒ 00:27:11.399 JanieceGarcia: Nope, I think Texas might have thrown it off, because I asked what Holiday Light Crew is assigned to Buda, and it says the Holiday Light Crew assigned to Buda is…
235 00:27:11.770 ⇒ 00:27:25.959 Amber Lin: So it gave an answer. I see… can you put your screenshot there as well? So that probably is just something we need to tell CSRs to. Hey, like, just try the… try the zip code, or just try the full and pounding, if possible.
236 00:27:30.500 ⇒ 00:27:37.790 Amber Lin: Yeah, I’m okay, there’s two questions for the sea lion panel… propenia virus, I guess.
237 00:27:37.790 ⇒ 00:27:39.019 JanieceGarcia: Yeah, that’s weird. Yep.
238 00:27:40.140 ⇒ 00:27:43.020 JanieceGarcia: I would do that as a duplicate, because we already have it in there.
239 00:27:43.020 ⇒ 00:27:44.120 Amber Lin: Yeah, okay.
240 00:27:46.510 ⇒ 00:27:49.719 Amber Lin: Well, you are getting so good at this system.
241 00:27:52.790 ⇒ 00:27:56.359 Amber Lin: Artificial turf inspector.
242 00:27:56.840 ⇒ 00:27:57.630 JanieceGarcia: And…
243 00:27:57.630 ⇒ 00:28:10.150 Amber Lin: Oh, it has, he says Ellie has… is tagged for artificial turf, but has no assigned zips. Is that something we would add as well? Do we have the zips for Ellie?
244 00:28:11.200 ⇒ 00:28:13.320 JanieceGarcia: Hang on… hold on.
245 00:28:14.420 ⇒ 00:28:15.690 JanieceGarcia: Where’s my…
246 00:28:34.650 ⇒ 00:28:35.920 JanieceGarcia: Hmm…
247 00:28:54.170 ⇒ 00:28:55.929 JanieceGarcia: I thought we had that in there.
248 00:28:58.940 ⇒ 00:28:59.740 Amber Lin: Which one?
249 00:29:00.870 ⇒ 00:29:03.880 JanieceGarcia: I thought we had Ellie in there, but…
250 00:29:04.570 ⇒ 00:29:07.550 JanieceGarcia: Oh, he has the artificial turf.
251 00:29:08.750 ⇒ 00:29:14.280 JanieceGarcia: So, Ellie is the only inspector that’s doing all of our turf estimates.
252 00:29:14.800 ⇒ 00:29:15.710 Amber Lin: Mmm, okay.
253 00:29:15.710 ⇒ 00:29:16.730 JanieceGarcia: For Austin.
254 00:29:17.800 ⇒ 00:29:20.590 JanieceGarcia: So we would have to put all of these in there.
255 00:29:20.860 ⇒ 00:29:21.770 JanieceGarcia: Everything.
256 00:29:23.250 ⇒ 00:29:28.240 Amber Lin: So, he would be… What would that mean?
257 00:29:30.690 ⇒ 00:29:33.690 Amber Lin: So, we would put all zips in Austin?
258 00:29:33.770 ⇒ 00:29:35.020 JanieceGarcia: Yep. Under turf.
259 00:29:35.550 ⇒ 00:29:36.080 JanieceGarcia: Yep.
260 00:29:36.270 ⇒ 00:29:36.890 Amber Lin: Okay.
261 00:29:37.620 ⇒ 00:29:46.879 JanieceGarcia: Because he is our only one. He’s even doing our other areas, but what’s happening is we’re sending out other inspectors, and Ellie is FaceTiming them.
262 00:29:47.080 ⇒ 00:29:48.130 JanieceGarcia: And doing that, because.
263 00:29:48.130 ⇒ 00:29:48.480 Amber Lin: Nice.
264 00:29:48.480 ⇒ 00:29:51.610 JanieceGarcia: A way that he can travel all over the place.
265 00:29:51.610 ⇒ 00:29:57.350 Amber Lin: I see, and the turf is just one, like, one type of… Service area, right?
266 00:29:57.350 ⇒ 00:29:58.100 JanieceGarcia: Correct.
267 00:29:58.100 ⇒ 00:29:59.729 Amber Lin: Okay, so I…
268 00:30:06.220 ⇒ 00:30:17.120 Amber Lin: Okay. Can I assign this to you and put it as blocked, and we’ll get back to you on… once the update form is added? We might be able to add him in the database.
269 00:30:17.950 ⇒ 00:30:21.690 Amber Lin: Hmm. I’ll go check. Maybe he’s not in the database.
270 00:30:22.030 ⇒ 00:30:24.569 Amber Lin: Let me… let me get back to you on that.
271 00:30:25.410 ⇒ 00:30:27.290 Amber Lin: Okay.
272 00:30:59.300 ⇒ 00:31:00.320 JanieceGarcia: Mmm.
273 00:31:01.570 ⇒ 00:31:03.449 JanieceGarcia: I wanna see what she’s saying on this one.
274 00:31:05.660 ⇒ 00:31:08.389 JanieceGarcia: So… oh, are you on the next one already?
275 00:31:08.600 ⇒ 00:31:13.490 Amber Lin: Oh, sorry, I’m coming back. I am… yes, I’m on the Chris…
276 00:31:13.800 ⇒ 00:31:21.670 Amber Lin: Yeah, I just tested it, let me put down… I don’t know if this is… Hmm…
277 00:31:23.890 ⇒ 00:31:30.509 Amber Lin: What’s with these two people… Are we missing one?
278 00:31:31.060 ⇒ 00:31:37.420 JanieceGarcia: Yes, because if you look at our sheet that we go off of, our skills zip sheet.
279 00:31:38.590 ⇒ 00:31:41.860 JanieceGarcia: This one that you guys pull everything from?
280 00:31:42.230 ⇒ 00:31:47.290 JanieceGarcia: You’re gonna have… Mosquito system text…
281 00:31:47.500 ⇒ 00:31:57.559 JanieceGarcia: But, you have ones that can do the fill and repairs, but then you have techs like Tim Casaneda who can only do fills.
282 00:31:58.210 ⇒ 00:32:00.140 Amber Lin: Synthetic. Oh, okay.
283 00:32:00.140 ⇒ 00:32:00.920 JanieceGarcia: machine.
284 00:32:00.920 ⇒ 00:32:03.900 Amber Lin: So they’re not… This isn’t something we need to do.
285 00:32:03.900 ⇒ 00:32:11.620 JanieceGarcia: Yes, they’re not able to actually go out and repair the system. They would only be able to go out and actually fill it with product.
286 00:32:13.170 ⇒ 00:32:14.030 Amber Lin: Mmm.
287 00:32:20.930 ⇒ 00:32:24.190 Amber Lin: Okay, so this is something we gotta do.
288 00:32:30.810 ⇒ 00:32:31.950 Amber Lin: Mmm…
289 00:32:38.870 ⇒ 00:32:39.990 Amber Lin: Alright.
290 00:32:41.240 ⇒ 00:32:47.610 Amber Lin: Okay, last three. I have to hop soon, but let me… Oh, that one.
291 00:32:47.610 ⇒ 00:32:48.040 JanieceGarcia: would be…
292 00:32:48.040 ⇒ 00:32:48.610 Amber Lin: quick.
293 00:32:48.860 ⇒ 00:32:49.640 JanieceGarcia: Aura.
294 00:32:49.830 ⇒ 00:32:51.159 Amber Lin: Yes.
295 00:32:56.580 ⇒ 00:32:56.940 Amber Lin: Hmm…
296 00:33:03.190 ⇒ 00:33:04.090 Amber Lin: Boom.
297 00:33:08.680 ⇒ 00:33:09.920 JanieceGarcia: Aura as well.
298 00:33:12.670 ⇒ 00:33:15.429 Amber Lin: I feel like those two…
299 00:33:22.050 ⇒ 00:33:25.139 Amber Lin: Okay, I’ll have her check first, because I… I don’t know.
300 00:33:28.940 ⇒ 00:33:35.660 Amber Lin: For the first one, I might have the team take a look, if it’s already in the guide.
301 00:33:37.450 ⇒ 00:33:39.829 Amber Lin: That sounds like a us problem.
302 00:33:40.330 ⇒ 00:33:43.280 JanieceGarcia: Yes, and I know that this is in the guide, for sure.
303 00:33:43.570 ⇒ 00:33:45.420 JanieceGarcia: to the Mechanicals Quick Guide.
304 00:33:47.830 ⇒ 00:33:50.719 Amber Lin: How did you not end up in the…
305 00:33:56.600 ⇒ 00:33:57.710 Amber Lin: Aww?
306 00:34:00.420 ⇒ 00:34:01.729 Amber Lin: Oh, I spelled it wrong.
307 00:34:02.360 ⇒ 00:34:03.610 Amber Lin: Softeners.
308 00:34:06.340 ⇒ 00:34:09.770 Amber Lin: Okay, we maintain the meter softeners.
309 00:34:11.810 ⇒ 00:34:13.619 Amber Lin: We do not install.
310 00:34:24.310 ⇒ 00:34:24.989 Amber Lin: Huh.
311 00:34:39.440 ⇒ 00:34:41.850 Amber Lin: Okay, that should be all of it.
312 00:34:44.389 ⇒ 00:34:45.039 JanieceGarcia: Yeah.
313 00:34:45.540 ⇒ 00:34:46.090 Amber Lin: Yeah.
314 00:34:46.320 ⇒ 00:34:51.920 Amber Lin: I think mechanical really needs a cleanup, because there’s… Because,
315 00:34:52.040 ⇒ 00:35:01.769 Amber Lin: there’s multiple stuff from the mechanical quick guy that got added in, and then there’s the original stuff on all the…
316 00:35:02.760 ⇒ 00:35:06.130 Amber Lin: Scheduling, and then the SOPs…
317 00:35:07.130 ⇒ 00:35:08.100 JanieceGarcia: Oh, that’s horrible.
318 00:35:08.100 ⇒ 00:35:11.050 Amber Lin: I don’t know which one’s the most updated…
319 00:35:11.310 ⇒ 00:35:15.500 Amber Lin: I added what I found in the central doc in the comments.
320 00:35:15.980 ⇒ 00:35:21.319 Amber Lin: So, like, I… I’m not the most sure.
321 00:35:22.860 ⇒ 00:35:25.740 JanieceGarcia: Sign it to Tara, but let me ask…
322 00:35:29.350 ⇒ 00:35:45.739 Amber Lin: Like, there’s stuff of, like, brands we do work on, and then there’s, like, we do maintenance meter water softeners, but then there’s brands we do not work on, so I’m not… like, I think this is true that we don’t work on it, it’s just that central duct’s not updated.
323 00:35:48.410 ⇒ 00:35:53.309 Amber Lin: Oh, she’ll probably assign it back later. Okay, thank you, I’ve gotta hop.
324 00:35:53.490 ⇒ 00:35:54.910 JanieceGarcia: Nice talking to you.
325 00:35:55.450 ⇒ 00:35:55.900 JanieceGarcia: Bye!
326 00:35:55.900 ⇒ 00:35:56.470 Amber Lin: I…