Meeting Title: ABC Standup Date: 2025-10-16 Meeting participants: Casie Aviles, Mustafa Raja, Amber Lin
WEBVTT
1 00:01:07.800 ⇒ 00:01:08.940 Mustafa Raja: Hey, Casey.
2 00:01:11.590 ⇒ 00:01:12.070 Casie Aviles: Ay.
3 00:01:12.640 ⇒ 00:01:16.979 Mustafa Raja: So Sam is AFK. Oh, oh, I guess Amber is back, so…
4 00:01:18.750 ⇒ 00:01:24.339 Casie Aviles: Yeah, let’s see if Amber will join… How are you?
5 00:01:25.680 ⇒ 00:01:27.620 Casie Aviles: Yeah, I’m doing good.
6 00:01:36.880 ⇒ 00:01:37.600 Mustafa Raja: Hey.
7 00:01:38.380 ⇒ 00:01:38.720 Casie Aviles: I was in the.
8 00:01:40.110 ⇒ 00:01:42.110 Amber Lin: It was good. Ugh.
9 00:01:42.880 ⇒ 00:01:47.079 Amber Lin: I just wanted to keep going, but the vacation has ended.
10 00:01:48.700 ⇒ 00:01:56.920 Amber Lin: Yeah, that’s the only downside, is that it has to end, and we all must work. Yeah.
11 00:01:57.720 ⇒ 00:02:00.240 Amber Lin: How are you guys?
12 00:02:00.590 ⇒ 00:02:02.369 Mustafa Raja: Yeah, I’m doing good.
13 00:02:02.820 ⇒ 00:02:04.050 Casie Aviles: Yeah, I’m doing good.
14 00:02:04.440 ⇒ 00:02:05.880 Amber Lin: Did she?
15 00:02:06.450 ⇒ 00:02:09.560 Casie Aviles: Yeah, I think ABC stuff has been…
16 00:02:09.710 ⇒ 00:02:13.729 Casie Aviles: Pretty slow lately, but yeah. Yeah.
17 00:02:14.250 ⇒ 00:02:18.229 Amber Lin: Okay. Did you guys have stand-up in the morning?
18 00:02:19.840 ⇒ 00:02:30.879 Casie Aviles: We’ve had some stand-ups throughout the week, although for this day, we didn’t have one yet. It was, like, it was for other clients and also for internal.
19 00:02:31.280 ⇒ 00:02:39.599 Amber Lin: Oh, I see. I think moving forward, Utam is thinking of merging the ABC one in there, especially since we don’t have that much stuff.
20 00:02:39.600 ⇒ 00:02:40.080 Casie Aviles: Yeah.
21 00:02:40.080 ⇒ 00:02:48.629 Amber Lin: So, I’m just gonna use today’s stand-up to get an update, and then after that, we can just…
22 00:02:48.990 ⇒ 00:02:52.489 Amber Lin: We can just use the morning stand-up, I’ll try to join.
23 00:02:52.990 ⇒ 00:02:53.730 Casie Aviles: Okay.
24 00:02:54.220 ⇒ 00:02:56.370 Casie Aviles: Yeah, but it might be too early for you, though.
25 00:02:56.820 ⇒ 00:02:59.050 Amber Lin: It might, but I think it…
26 00:02:59.350 ⇒ 00:03:10.980 Amber Lin: it makes sense not to have a separate meeting. I can check… I can double check at Utam, and I… we’ll see if I have to be there or not. We’ll see.
27 00:03:11.290 ⇒ 00:03:14.439 Amber Lin: But mostly, I just want to get some updates of…
28 00:03:14.630 ⇒ 00:03:21.920 Amber Lin: what’s going on, and especially what can I update the clients with when I meet with them today?
29 00:03:23.080 ⇒ 00:03:31.750 Casie Aviles: Yeah, sure, well, for this week, we didn’t, most of our work is really just doing, you know, adjusting the triage tickets,
30 00:03:31.900 ⇒ 00:03:33.500 Casie Aviles: For, like…
31 00:03:33.890 ⇒ 00:03:40.460 Casie Aviles: deliverables, like the forms, that was last week. I think, I think we gave them an update last week, and
32 00:03:40.750 ⇒ 00:03:42.700 Casie Aviles: We sent them…
33 00:03:43.170 ⇒ 00:03:51.170 Casie Aviles: We sent them the forms, the links, and then also, like, the history of updates. I don’t think they’re really using it.
34 00:03:51.860 ⇒ 00:03:55.030 Casie Aviles: At all right now, but…
35 00:03:55.030 ⇒ 00:04:01.450 Amber Lin: I’ll need to… I’ll need to walk them through. They don’t… I don’t think they use it until we show them how to.
36 00:04:02.360 ⇒ 00:04:10.009 Casie Aviles: Okay, I see. Yeah, that makes sense. But yeah, that’s… that’s all, I mean, I think I can… I mean, if…
37 00:04:10.220 ⇒ 00:04:13.880 Casie Aviles: If we need to specify, like, which particular
38 00:04:14.340 ⇒ 00:04:18.830 Casie Aviles: Triage tickets we had just, like… In general, it’s just…
39 00:04:18.959 ⇒ 00:04:24.170 Casie Aviles: You know, fixing aliases, you know, sometimes there are new aliases that show up.
40 00:04:25.020 ⇒ 00:04:33.910 Casie Aviles: And then zip code assignments, so sometimes there are zip code assignments that are in the inspector sheet, but not in the DB, so I add those.
41 00:04:33.910 ⇒ 00:04:41.930 Amber Lin: I see. I saw a thread about the lawn text that Uten sent. Is that fixed, or is that still ongoing?
42 00:04:42.580 ⇒ 00:04:43.020 Mustafa Raja: It’s on.
43 00:04:43.020 ⇒ 00:04:47.680 Casie Aviles: Yeah, yeah, that wasn’t really… I think… I don’t think we have, like.
44 00:04:48.200 ⇒ 00:04:51.100 Casie Aviles: When we built the database, we didn’t have…
45 00:04:51.530 ⇒ 00:04:55.329 Casie Aviles: I think these are lawn technicians, which are different from…
46 00:04:55.330 ⇒ 00:04:55.870 Amber Lin: D.
47 00:04:55.870 ⇒ 00:04:57.350 Casie Aviles: best technicians, and.
48 00:04:57.350 ⇒ 00:05:03.440 Amber Lin: Did we only have the pest technicians from the, like, the skills and sips?
49 00:05:04.450 ⇒ 00:05:05.850 Amber Lin: It was only pests, right?
50 00:05:05.850 ⇒ 00:05:07.199 Casie Aviles: Yeah, yeah, it was only.
51 00:05:07.200 ⇒ 00:05:14.710 Amber Lin: I see, I see, that makes sense. And then Patricia sent us the zips, right? So we do have it right now?
52 00:05:15.980 ⇒ 00:05:19.250 Casie Aviles: Zips, let me see what this one is…
53 00:05:20.290 ⇒ 00:05:22.910 Amber Lin: I think the email that,
54 00:05:29.250 ⇒ 00:05:32.150 Amber Lin: Yeah, it’s in the lawn guidelines.
55 00:05:33.260 ⇒ 00:05:34.370 Casie Aviles: So… Hmm, okay.
56 00:05:35.370 ⇒ 00:05:37.590 Amber Lin: We will need to add that…
57 00:05:38.290 ⇒ 00:05:40.029 Casie Aviles: Yeah, this is something we need to add.
58 00:05:41.920 ⇒ 00:05:44.640 Amber Lin: Yeah, is there a ticket for that? I can make it.
59 00:05:45.850 ⇒ 00:05:47.539 Casie Aviles: No, no, there wasn’t a ticket.
60 00:05:48.170 ⇒ 00:06:05.439 Amber Lin: Okay, so it’s the one that… I think we’ve used this before. Let me just share a screen. I think you guys have worked on this one before. I believe we did either make a separate spreadsheet or add it to the central doc. Remember, this is the extra launch sheet.
61 00:06:05.540 ⇒ 00:06:07.860 Amber Lin: I think Mustafa, you might have worked on it.
62 00:06:12.910 ⇒ 00:06:23.900 Mustafa Raja: Hmm… I think… if I had worked on it, I can remember, adding some sheets to… Oh…
63 00:06:24.080 ⇒ 00:06:25.490 Mustafa Raja: Central Dock.
64 00:06:26.390 ⇒ 00:06:32.950 Amber Lin: Mmm, I think… I see. I think we never added… well, I know that we never added it to our zip code database, it just…
65 00:06:32.950 ⇒ 00:06:33.750 Mustafa Raja: Wow.
66 00:06:33.960 ⇒ 00:06:40.620 Amber Lin: So we’ll need to add that. This probably needs a little bit of cleanup, because I don’t…
67 00:06:40.920 ⇒ 00:06:45.689 Amber Lin: Like, we can add them, but we’ll need to clean up, like…
68 00:06:46.740 ⇒ 00:06:49.919 Amber Lin: These things, and then their code.
69 00:06:50.200 ⇒ 00:06:52.840 Amber Lin: After, so it’s a little bit messy.
70 00:06:56.770 ⇒ 00:06:58.059 Casie Aviles: Yeah, okay.
71 00:06:58.440 ⇒ 00:07:05.869 Amber Lin: Yeah, can you guys take a look and let me know what questions you have on… on the zip codes, and…
72 00:07:05.970 ⇒ 00:07:10.769 Amber Lin: If we can add that… Or at least start working on it this week.
73 00:07:11.840 ⇒ 00:07:12.770 Casie Aviles: Sure, sure.
74 00:07:13.260 ⇒ 00:07:17.979 Amber Lin: Yeah. Which one of you would have more time? Is it gonna be Casey?
75 00:07:19.210 ⇒ 00:07:23.420 Casie Aviles: Yeah, I think I’ll have more, in a capacity.
76 00:07:24.030 ⇒ 00:07:26.190 Amber Lin: Okay, so I’ll add it to you.
77 00:07:27.040 ⇒ 00:07:27.735 Amber Lin: Mmm…
78 00:08:21.640 ⇒ 00:08:23.060 Amber Lin: Yeah, that makes sense.
79 00:08:23.420 ⇒ 00:08:25.959 Amber Lin: Okay, so I’ll add that.
80 00:08:25.960 ⇒ 00:08:26.719 Casie Aviles: We can do one.
81 00:08:26.720 ⇒ 00:08:35.350 Amber Lin: It sounds like… oh, really? It sounds like it might need some cleanup. Are you sure, like, an hour is enough for these?
82 00:08:37.900 ⇒ 00:08:42.320 Casie Aviles: Oh, okay, yeah, if it’s cleanup, then I guess we can bump it to 2.
83 00:08:42.600 ⇒ 00:08:43.610 Casie Aviles: If we need to…
84 00:08:43.610 ⇒ 00:08:48.930 Amber Lin: There’s, like, zips, and then there’s text everywhere,
85 00:08:49.220 ⇒ 00:08:59.620 Amber Lin: I’ll put… and you also need to add it to the zip code database. I’ll put 3, and then we’ll see. I think that’s the… we can prioritize that over the…
86 00:08:59.790 ⇒ 00:09:03.250 Amber Lin: Triage tickets? Do you think we can have it by Friday?
87 00:09:04.260 ⇒ 00:09:09.210 Casie Aviles: Yeah, we don’t have a lot of judge tickets left.
88 00:09:10.760 ⇒ 00:09:11.570 Amber Lin: Okay.
89 00:09:12.080 ⇒ 00:09:13.380 Amber Lin: Sounds good.
90 00:09:13.590 ⇒ 00:09:16.190 Casie Aviles: At least the one I see on active.
91 00:09:16.370 ⇒ 00:09:16.920 Casie Aviles: But yeah.
92 00:09:16.920 ⇒ 00:09:20.270 Amber Lin: Yeah, a lot of them are not from us.
93 00:09:20.900 ⇒ 00:09:21.780 Amber Lin: Okay.
94 00:09:22.170 ⇒ 00:09:25.020 Amber Lin: Sounds good. Anything else?
95 00:09:25.430 ⇒ 00:09:31.949 Mustafa Raja: Yes, so for triage ticket, ABC 938.
96 00:09:32.360 ⇒ 00:09:33.880 Amber Lin: Do you want to share screen?
97 00:09:33.880 ⇒ 00:09:35.720 Mustafa Raja: Oh, yeah. Let me show.
98 00:09:37.390 ⇒ 00:09:38.110 Mustafa Raja: Oh.
99 00:09:38.770 ⇒ 00:09:48.459 Mustafa Raja: Okay, so for, so for this ticket, they say that, we need to add more, what’s it called, notes?
100 00:09:48.910 ⇒ 00:09:52.349 Mustafa Raja: But, when I…
101 00:09:52.350 ⇒ 00:09:52.740 Amber Lin: Huh.
102 00:09:52.740 ⇒ 00:09:57.850 Mustafa Raja: When I, checked, the agent on where it’s getting this.
103 00:09:58.240 ⇒ 00:10:02.200 Mustafa Raja: This data from, its, it’s…
104 00:10:02.360 ⇒ 00:10:05.120 Mustafa Raja: If you didn’t, say much.
105 00:10:07.400 ⇒ 00:10:08.390 Amber Lin: I see.
106 00:10:08.390 ⇒ 00:10:13.680 Mustafa Raja: This isn’t the central block. So my question would be, do you know where this is coming from, where the data is coming from?
107 00:10:14.690 ⇒ 00:10:20.890 Amber Lin: That would most likely be from the lawn central dock. Do you have access to that? Yes.
108 00:10:20.890 ⇒ 00:10:22.410 Mustafa Raja: Yes, 100%.
109 00:10:22.410 ⇒ 00:10:29.110 Amber Lin: So… Follow-up notes.
110 00:10:29.260 ⇒ 00:10:31.160 Amber Lin: I think, search follow-up?
111 00:10:42.230 ⇒ 00:10:43.370 Amber Lin: Billing.
112 00:10:44.400 ⇒ 00:10:46.280 Amber Lin: Let me search…
113 00:10:46.280 ⇒ 00:10:51.370 Mustafa Raja: I think this is… this is… Is this the one?
114 00:10:51.970 ⇒ 00:10:52.630 Amber Lin: Hmm.
115 00:10:58.370 ⇒ 00:11:00.290 Mustafa Raja: I don’t think the stat holds it.
116 00:11:00.670 ⇒ 00:11:01.330 Mustafa Raja: 1.
117 00:11:03.070 ⇒ 00:11:06.040 Mustafa Raja: So, agents put on the soul into service.
118 00:11:07.350 ⇒ 00:11:08.839 Amber Lin: What was it about?
119 00:11:10.430 ⇒ 00:11:16.619 Mustafa Raja: The question was, for non-department, what notes do the follow-ups need to have?
120 00:11:18.740 ⇒ 00:11:20.689 Amber Lin: I see.
121 00:11:20.950 ⇒ 00:11:21.970 Amber Lin: Notes…
122 00:11:26.910 ⇒ 00:11:28.310 Mustafa Raja: Should I know.
123 00:11:29.090 ⇒ 00:11:32.170 Amber Lin: We have the regular notes,
124 00:11:44.900 ⇒ 00:11:51.830 Amber Lin: I mean… We can always just create an extra template in our template sheet, right?
125 00:11:52.580 ⇒ 00:11:53.450 Mustafa Raja: Yes.
126 00:11:54.110 ⇒ 00:11:55.830 Amber Lin: Okay, we can do that.
127 00:11:56.960 ⇒ 00:11:59.449 Mustafa Raja: Yeah, the issue is that.
128 00:12:03.550 ⇒ 00:12:05.120 Mustafa Raja: Mmm, sweet.
129 00:12:05.810 ⇒ 00:12:10.079 Mustafa Raja: Okay, so we would want to create a new template for this, right?
130 00:12:10.890 ⇒ 00:12:14.879 Amber Lin: Yeah, so I’ll… I’ll just add… I’m just gonna add it here.
131 00:13:01.590 ⇒ 00:13:04.210 Amber Lin: Okay. Whoa, whoa.
132 00:13:05.090 ⇒ 00:13:05.980 Amber Lin: Ball.
133 00:13:11.940 ⇒ 00:13:18.620 Amber Lin: Okay. I added it at the bottom. Reason for… That’s wrong.
134 00:13:30.150 ⇒ 00:13:31.760 Mustafa Raja: In some spreadsheet.
135 00:13:32.770 ⇒ 00:13:37.849 Amber Lin: Yeah, it’s the Central Doc Template spreadsheet, I’m just gonna add it and see.
136 00:13:38.010 ⇒ 00:13:39.500 Amber Lin: If it works…
137 00:13:54.440 ⇒ 00:13:58.520 Amber Lin: Okay, I added, I added, I’ll send it in the chat.
138 00:13:59.000 ⇒ 00:14:03.410 Amber Lin: Actually, can you send the ticket link in the chat by any chance?
139 00:14:04.490 ⇒ 00:14:05.760 Mustafa Raja: Yes, Zoom chat, right?
140 00:14:06.000 ⇒ 00:14:07.140 Amber Lin: Yeah, Zoom chat.
141 00:14:07.900 ⇒ 00:14:15.610 Amber Lin: So I… I just dumped it in the templates spreadsheet tab… spreadsheet for templates.
142 00:14:15.850 ⇒ 00:14:20.930 Amber Lin: So, I will just add these… There…
143 00:14:43.060 ⇒ 00:14:43.900 Amber Lin: Okay.
144 00:14:50.070 ⇒ 00:14:56.969 Amber Lin: So it worked for the follow-up template, I’m just testing the original wording right now.
145 00:14:58.630 ⇒ 00:14:59.440 Mustafa Raja: Oh.
146 00:14:59.700 ⇒ 00:15:00.769 Amber Lin: Okay, I think it…
147 00:15:00.770 ⇒ 00:15:05.310 Mustafa Raja: Oh, so we can just, dump these new fields also, and…
148 00:15:06.300 ⇒ 00:15:08.920 Mustafa Raja: Reason for return visit, okay, okay. Yeah, it has.
149 00:15:08.920 ⇒ 00:15:11.660 Amber Lin: Yeah, I just added it, so I’ll… I actually would…
150 00:15:12.230 ⇒ 00:15:15.799 Amber Lin: Switch this to, like, ready for review or something.
151 00:15:15.970 ⇒ 00:15:17.370 Mustafa Raja: Okay, thank you.
152 00:15:17.590 ⇒ 00:15:18.509 Amber Lin: Yeah, of course.
153 00:15:18.510 ⇒ 00:15:20.280 Mustafa Raja: Client review, right?
154 00:15:20.280 ⇒ 00:15:21.310 Amber Lin: Yeah, client review.
155 00:15:21.310 ⇒ 00:15:21.880 Mustafa Raja: Okay.
156 00:15:22.080 ⇒ 00:15:22.640 Amber Lin: Great.
157 00:15:23.090 ⇒ 00:15:24.450 Amber Lin: Anything else?
158 00:15:24.450 ⇒ 00:15:26.479 Mustafa Raja: That’s it, I guess.
159 00:15:26.720 ⇒ 00:15:28.160 Mustafa Raja: Okay. These need to be…
160 00:15:28.160 ⇒ 00:15:28.690 Casie Aviles: Anything?
161 00:15:29.130 ⇒ 00:15:32.930 Casie Aviles: Yeah, there are some tickets that are in review as well for me.
162 00:15:33.700 ⇒ 00:15:36.839 Amber Lin: That’s right. I will… I’ll try to get to them.
163 00:15:40.020 ⇒ 00:15:40.830 Amber Lin: Okay.
164 00:15:41.030 ⇒ 00:15:41.710 Amber Lin: Okay.
165 00:15:42.040 ⇒ 00:15:48.089 Amber Lin: Thanks, team. I might send messages in Slack if I need any additional help, but thank you guys.
166 00:15:48.090 ⇒ 00:15:48.520 Casie Aviles: Yes.
167 00:15:48.930 ⇒ 00:15:49.590 Casie Aviles: Okay.
168 00:15:49.590 ⇒ 00:15:52.620 Amber Lin: And tomorrow, we’ll have the stand-up in the morning.
169 00:15:53.040 ⇒ 00:15:56.480 Amber Lin: Okay. So, in the AI team, etc, and that stand-up.
170 00:15:57.600 ⇒ 00:15:58.260 Casie Aviles: Alright.
171 00:15:58.410 ⇒ 00:16:00.329 Amber Lin: Alright, okay, bye!
172 00:16:00.330 ⇒ 00:16:01.299 Mustafa Raja: Thank you, bye.
173 00:16:01.520 ⇒ 00:16:02.320 Casie Aviles: Thank you.