Meeting Title: ABC Standup Date: 2025-10-14 Meeting participants: Casie Aviles, Samuel Roberts, Mustafa Raja, Uttam
WEBVTT
1 00:00:18.230 ⇒ 00:00:19.610 Samuel Roberts: Hello.
2 00:00:19.610 ⇒ 00:00:20.550 Mustafa Raja: Hey.
3 00:00:22.290 ⇒ 00:00:23.460 Samuel Roberts: How’s everyone?
4 00:00:23.860 ⇒ 00:00:28.980 Samuel Roberts: Doing alright, just getting through all the time’s PRs from last night, getting them all in.
5 00:00:29.580 ⇒ 00:00:30.240 Mustafa Raja: Hmm.
6 00:00:32.320 ⇒ 00:00:33.589 Samuel Roberts: What have you guys been up to?
7 00:00:36.000 ⇒ 00:00:43.660 Mustafa Raja: Yeah, I’ll be working mostly on… the delivery dashboard… What, you know, Omni.
8 00:00:44.400 ⇒ 00:00:44.940 Samuel Roberts: Oh.
9 00:00:45.440 ⇒ 00:00:50.160 Mustafa Raja: And, today I earlier worked on the PDL.
10 00:00:50.340 ⇒ 00:00:52.960 Mustafa Raja: Report.
11 00:00:53.630 ⇒ 00:00:54.640 Mustafa Raja: for default.
12 00:00:55.830 ⇒ 00:00:59.769 Mustafa Raja: Our one is done. Had a little bug, so I fixed it also.
13 00:01:03.620 ⇒ 00:01:04.330 Samuel Roberts: Okay.
14 00:01:08.550 ⇒ 00:01:10.090 Samuel Roberts: Very good.
15 00:01:11.130 ⇒ 00:01:13.489 Mustafa Raja: Interlude is back, so that’s exciting.
16 00:01:13.620 ⇒ 00:01:15.380 Samuel Roberts: Yeah, I’m glad he responded, that was…
17 00:01:15.800 ⇒ 00:01:18.559 Samuel Roberts: Hopefully that means we’ll have something to do.
18 00:01:19.200 ⇒ 00:01:20.030 Mustafa Raja: Yes.
19 00:01:22.340 ⇒ 00:01:31.170 Samuel Roberts: Alright, is Uten coming? Do you think he’s… This does.
20 00:01:39.800 ⇒ 00:01:42.150 Mustafa Raja: We can ping, ping with them, I guess.
21 00:01:43.470 ⇒ 00:01:44.969 Samuel Roberts: Yeah, I’ll ping right now.
22 00:01:52.450 ⇒ 00:01:53.520 Mustafa Raja: How are you, Casey?
23 00:01:54.740 ⇒ 00:01:59.109 Casie Aviles: Yeah, doing good. Just… Looking on some tickets that I have.
24 00:02:02.890 ⇒ 00:02:04.060 Mustafa Raja: How was your weekend?
25 00:02:05.860 ⇒ 00:02:11.870 Casie Aviles: It’s not very eventful, you know? It’s the same old weekends.
26 00:02:12.080 ⇒ 00:02:12.870 Mustafa Raja: Oh, yeah.
27 00:02:30.200 ⇒ 00:02:31.660 Samuel Roberts: But I just messaged him.
28 00:02:32.700 ⇒ 00:02:33.230 Mustafa Raja: Okay.
29 00:02:37.330 ⇒ 00:02:39.100 Mustafa Raja: I guess we can also start,
30 00:02:39.100 ⇒ 00:02:39.730 Samuel Roberts: Yeah.
31 00:02:39.730 ⇒ 00:02:41.989 Mustafa Raja: Mostly three arches that we need to talk about, right?
32 00:02:42.590 ⇒ 00:02:43.960 Samuel Roberts: Probably, yeah.
33 00:02:45.160 ⇒ 00:02:49.180 Samuel Roberts: Sorry, let me get some stuff open. I was in the middle of something.
34 00:02:49.640 ⇒ 00:02:53.509 Samuel Roberts: Yep. Give me a second to get it up, so yeah…
35 00:02:54.680 ⇒ 00:02:56.540 Samuel Roberts: Oh, okay, he says he’s coming, okay.
36 00:03:00.470 ⇒ 00:03:02.050 Samuel Roberts: I don’t see it.
37 00:03:02.290 ⇒ 00:03:04.130 Samuel Roberts: Anything… oh,
38 00:03:06.320 ⇒ 00:03:07.579 Samuel Roberts: Monica.
39 00:03:07.580 ⇒ 00:03:09.609 Casie Aviles: I don’t have a lot right now.
40 00:03:09.890 ⇒ 00:03:16.540 Samuel Roberts: Yeah, I guess I saw something on my notifications that I haven’t gotten a chance to look at yet.
41 00:03:17.910 ⇒ 00:03:19.539 Samuel Roberts: Don’t remember what…
42 00:03:23.930 ⇒ 00:03:30.019 Samuel Roberts: I don’t know? Okay. Yeah, he says he’s hopping on, so I guess we’ll wait and let him…
43 00:03:31.790 ⇒ 00:03:33.480 Samuel Roberts: Clrl.
44 00:03:33.480 ⇒ 00:03:34.060 Mustafa Raja: Yep.
45 00:03:34.410 ⇒ 00:03:35.520 Samuel Roberts: Call it their hair.
46 00:03:45.170 ⇒ 00:03:45.950 Uttam: Hey, guys.
47 00:03:46.810 ⇒ 00:03:47.160 Samuel Roberts: Hey.
48 00:03:48.280 ⇒ 00:03:56.280 Uttam: Hey. Yeah, let’s go through… is there anything, like, active this week we’re doing on ABC that, like, we need to…
49 00:03:56.670 ⇒ 00:03:58.290 Uttam: That through…
50 00:04:00.320 ⇒ 00:04:02.779 Casie Aviles: It’s mostly just triage tickets.
51 00:04:02.780 ⇒ 00:04:05.000 Samuel Roberts: Yeah. Yeah. Thanks.
52 00:04:06.410 ⇒ 00:04:10.369 Samuel Roberts: That’s mostly it, I think, at this point.
53 00:04:11.750 ⇒ 00:04:14.139 Samuel Roberts: Scrolling through to see what we got here.
54 00:04:14.370 ⇒ 00:04:24.309 Samuel Roberts: I can share real quick, so everyone can… Yeah And this is… this is…
55 00:04:24.420 ⇒ 00:04:26.709 Samuel Roberts: All… wait, no, hold on.
56 00:04:27.050 ⇒ 00:04:29.719 Samuel Roberts: There’s a lot in this cycle. Amber’s got a lot…
57 00:04:31.280 ⇒ 00:04:34.099 Uttam: Yeah, so I’m gonna have her adjust when she gets back.
58 00:04:35.040 ⇒ 00:04:42.829 Samuel Roberts: Oh, it just got, it just got moved through 5 cycles to cycle 20. Okay, I don’t know what’s going on with some of the, linear stuff, so let’s…
59 00:04:43.520 ⇒ 00:04:53.029 Samuel Roberts: Ignore those… Yeah, just triage… Everything looks like triage, really.
60 00:04:55.070 ⇒ 00:04:55.890 Samuel Roberts: Yeah.
61 00:04:56.070 ⇒ 00:05:01.819 Samuel Roberts: How do you guys feel about what you have in your… For your assignments here.
62 00:05:03.600 ⇒ 00:05:05.100 Casie Aviles: For the eggs.
63 00:05:05.340 ⇒ 00:05:09.319 Casie Aviles: Already… so those… at least those that are active.
64 00:05:09.830 ⇒ 00:05:14.580 Casie Aviles: I’ve moved some of them to done, and they were just quick fixes to the prompt.
65 00:05:15.150 ⇒ 00:05:15.959 Samuel Roberts: Okay. Cool.
66 00:05:16.300 ⇒ 00:05:20.679 Casie Aviles: And then I have… One that is…
67 00:05:20.980 ⇒ 00:05:25.840 Casie Aviles: Yeah, there’s one I’m testing, and then one in progress, and then one in to-do, so I think that’s.
68 00:05:25.840 ⇒ 00:05:30.719 Samuel Roberts: Okay, yeah, let me, let me fix my board here, maybe. I don’t like the way this is organized by assignee.
69 00:05:30.990 ⇒ 00:05:35.290 Samuel Roberts: Status, there we go, okay.
70 00:05:36.610 ⇒ 00:05:42.320 Samuel Roberts: And then it’s organized by project? I don’t know where this is coming from, I don’t like this. I haven’t… I haven’t looked in this. Let me just jump to…
71 00:05:42.710 ⇒ 00:05:45.030 Samuel Roberts: the view I normally have, but this is fine.
72 00:05:45.270 ⇒ 00:05:47.209 Samuel Roberts: Alright, how about you, Ms. Alfa?
73 00:05:48.940 ⇒ 00:05:54.889 Mustafa Raja: Most of my, tickets are triads. Almost all of my tickets are triages.
74 00:05:55.030 ⇒ 00:05:57.990 Mustafa Raja: And most of them are in, review.
75 00:05:58.290 ⇒ 00:06:02.719 Mustafa Raja: Okay, great. Accept one, but that isn’t in cycle.
76 00:06:03.920 ⇒ 00:06:04.739 Samuel Roberts: Oh, okay, is that right?
77 00:06:04.740 ⇒ 00:06:07.500 Mustafa Raja: But yeah, so I guess we should move to cycling.
78 00:06:07.920 ⇒ 00:06:13.789 Samuel Roberts: Yeah, is that upcoming then? No, yeah, I see it was… Oh boy, oh yes.
79 00:06:14.490 ⇒ 00:06:21.700 Samuel Roberts: Not in triage, but I want to see… Filter by…
80 00:06:23.100 ⇒ 00:06:26.810 Samuel Roberts: Assignee. Okay, so there’s one for next cycle that this guy here?
81 00:06:26.810 ⇒ 00:06:27.810 Mustafa Raja: Yes.
82 00:06:29.460 ⇒ 00:06:30.195 Samuel Roberts: Hmm…
83 00:06:33.560 ⇒ 00:06:41.460 Mustafa Raja: Yeah, I just want to, I just would want to know, so, where is this data, for, for template?
84 00:06:45.700 ⇒ 00:06:46.080 Casie Aviles: Hmm.
85 00:06:46.080 ⇒ 00:06:52.490 Uttam: Hmm… Let me see… I think I may have gone and emailed one.
86 00:06:55.500 ⇒ 00:07:04.850 Mustafa Raja: So, so what’s, what’s happening right now, it’s, it’s only, it’s only, looking up the central docs, but…
87 00:07:05.130 ⇒ 00:07:10.200 Mustafa Raja: The central dogs, they really don’t have, sort of template.
88 00:07:10.740 ⇒ 00:07:14.809 Mustafa Raja: I mean, I can, look at it again. I looked at it yesterday.
89 00:07:15.710 ⇒ 00:07:16.240 Mustafa Raja: Right.
90 00:07:16.240 ⇒ 00:07:18.239 Uttam: I think I might have something…
91 00:07:19.500 ⇒ 00:07:22.939 Uttam: Here, let me send it in Slack, you can tell me if this is right.
92 00:07:22.940 ⇒ 00:07:23.620 Mustafa Raja: Yes.
93 00:07:35.180 ⇒ 00:07:37.519 Uttam: Okay, I just sent it, check it out.
94 00:07:47.260 ⇒ 00:07:50.469 Mustafa Raja: That this one is, different.
95 00:07:51.600 ⇒ 00:07:52.659 Uttam: Oh, okay.
96 00:07:52.660 ⇒ 00:07:53.370 Mustafa Raja: Yeah.
97 00:07:54.470 ⇒ 00:08:02.470 Mustafa Raja: This, this ticket says that, it missing, it’s missing some, fields, in the output.
98 00:08:02.650 ⇒ 00:08:04.839 Mustafa Raja: And they have given us fiends.
99 00:08:06.660 ⇒ 00:08:10.190 Mustafa Raja: That, that, that our, output is missing.
100 00:08:10.990 ⇒ 00:08:12.660 Samuel Roberts: We just need to head.
101 00:08:12.660 ⇒ 00:08:18.249 Mustafa Raja: Yeah, yeah, we need to add it on. Reason for return, visit last day to service confirmed.
102 00:08:18.580 ⇒ 00:08:22.960 Mustafa Raja: with customized CSR initials, these fields we are missing.
103 00:08:23.400 ⇒ 00:08:26.010 Mustafa Raja: I just don’t know where… where the…
104 00:08:26.010 ⇒ 00:08:28.210 Samuel Roberts: Where’s this coming from? Yeah.
105 00:08:28.460 ⇒ 00:08:32.230 Mustafa Raja: It’s looking only at the central dock, so…
106 00:08:32.419 ⇒ 00:08:44.389 Mustafa Raja: Maybe I’ll give it… give it a look. I thought it might be in system prompt, but couldn’t find it. So I’ll… I’ll give a look if… but if anyone has any context on this one, please let me know.
107 00:08:46.260 ⇒ 00:08:49.290 Uttam: Yeah, I might have to wait until Amber, I don’t have much context.
108 00:08:49.800 ⇒ 00:08:50.360 Mustafa Raja: Okay.
109 00:08:51.100 ⇒ 00:08:56.589 Mustafa Raja: Anyways, I’ll then give a, give a look, at, Central Dog, if I could find.
110 00:08:56.840 ⇒ 00:09:01.020 Mustafa Raja: Okay. Yeah, a 5-minute, look should be good enough.
111 00:09:01.560 ⇒ 00:09:05.579 Mustafa Raja: Otherwise, we’ll be September.
112 00:09:06.590 ⇒ 00:09:07.120 Uttam: Okay.
113 00:09:07.120 ⇒ 00:09:08.260 Samuel Roberts: Okay, sounds good.
114 00:09:09.780 ⇒ 00:09:12.869 Samuel Roberts: Anything else, then, to discuss ABC-wise?
115 00:09:14.510 ⇒ 00:09:18.210 Mustafa Raja: From… from me, that should be…
116 00:09:18.680 ⇒ 00:09:21.159 Samuel Roberts: Okay. And Casey, you’re good, too.
117 00:09:22.400 ⇒ 00:09:29.399 Casie Aviles: Yeah, by the way, where are we sending, like, updates to them now?
118 00:09:30.170 ⇒ 00:09:33.440 Uttam: I would send it… I would just send it in Slack.
119 00:09:34.020 ⇒ 00:09:37.540 Casie Aviles: Okay. And then, yeah, as long as it’s in Slack, then…
120 00:09:37.660 ⇒ 00:09:41.740 Uttam: When tomorrow comes, I can make sure Amber can email those if she needs to.
121 00:09:42.020 ⇒ 00:09:43.200 Samuel Roberts: Yeah, it’s my spot.
122 00:09:44.880 ⇒ 00:09:45.590 Casie Aviles: Okay.
123 00:09:49.020 ⇒ 00:09:54.500 Samuel Roberts: Alright, I guess that’s it then, unless anyone has anything else.
124 00:09:55.940 ⇒ 00:10:05.219 Uttam: Yeah, I guess my only thing was, Sam, I wanted to see if we can put together, like, a side-by-side analysis of…
125 00:10:05.770 ⇒ 00:10:13.900 Uttam: like, call source versus our platform. Like, I’m wondering if you could just use the… the transcript
126 00:10:14.000 ⇒ 00:10:25.290 Uttam: from me talking to Matt and Steven, and see if you could just put together, like, an added piece to that document that I can just work with.
127 00:10:25.390 ⇒ 00:10:26.630 Uttam: Okay.
128 00:10:26.830 ⇒ 00:10:38.489 Uttam: basically just comparing, like, what features are gonna be in both, and then, we already proposed, like, what our cost is, but if I can just get, like, a basic table, which is just, like.
129 00:10:39.170 ⇒ 00:10:46.070 Uttam: the features that are in both platforms, and then I’ll leave them to kind of fill in their costs on their side.
130 00:10:46.260 ⇒ 00:10:48.920 Uttam: Okay. And that’s it.
131 00:10:50.560 ⇒ 00:10:56.990 Uttam: I just don’t think we made it super, super clear, like, what features they’re getting from us versus them, so that’s all I would need.
132 00:10:57.300 ⇒ 00:10:58.240 Samuel Roberts: Yeah, I mean, that’s…
133 00:10:58.240 ⇒ 00:11:00.670 Uttam: So, build it off the existing notion.
134 00:11:01.330 ⇒ 00:11:03.159 Samuel Roberts: Yeah, I can… I can definitely…
135 00:11:03.720 ⇒ 00:11:16.420 Samuel Roberts: do that a little bit. I just don’t have a great sense of, like, what they’re getting from CallSource. I saw those screenshots, but I can… I’m not sure if they’re using, you know, what features they’re using everywhere, but I’ll dig into the screenshots and see if that gives me a little more clarity.
136 00:11:16.960 ⇒ 00:11:19.829 Uttam: Yeah, I don’t think we’re gonna find out, frankly. Like, I think.
137 00:11:19.830 ⇒ 00:11:20.450 Samuel Roberts: Yeah.
138 00:11:20.450 ⇒ 00:11:37.029 Uttam: whatever. We can just list all the call source feature, and then I’m gonna put it back to them on, like, hey, I don’t know which one you’re using, but here’s, like, here’s, like, some of the overlap, yeah. So, I would just use ChatGPT Search or Perplexity Search to get… or, like, to search through the docs or whatever, and then…
139 00:11:37.030 ⇒ 00:11:37.730 Samuel Roberts: Totally.
140 00:11:37.730 ⇒ 00:11:38.289 Uttam: Yeah, we can…
141 00:11:38.290 ⇒ 00:11:38.630 Samuel Roberts: Okay.
142 00:11:38.630 ⇒ 00:11:47.369 Uttam: just put together a version. Ideally, it just shows clearly, like, our features, and then their features, and then in case there’s any overlap.
143 00:11:47.430 ⇒ 00:11:59.060 Uttam: I can talk through why, like, the pros of ours versus them, so just a couple columns. And you can just throw that into the existing Notion document as a table, that’s perfect.
144 00:11:59.700 ⇒ 00:12:00.550 Samuel Roberts: Totally.
145 00:12:00.660 ⇒ 00:12:01.410 Samuel Roberts: Okay.
146 00:12:01.860 ⇒ 00:12:06.480 Samuel Roberts: Is there a particular time you’re looking to… is this just a Thursday call that you’re gonna use that for?
147 00:12:06.860 ⇒ 00:12:11.720 Samuel Roberts: Yeah, I mean, we’re kind of, like, that’s the… I could send that as soon as that’s ready.
148 00:12:12.000 ⇒ 00:12:15.780 Samuel Roberts: Okay, yeah, I just wasn’t sure where to fit it in my day, but I can try to get that done today, at least.
149 00:12:16.020 ⇒ 00:12:23.480 Uttam: Yeah, if you can do that today, that’d be great, because then I can review, and then I can fire it either this evening or tomorrow, so it doesn’t have to wait till Thursday.
150 00:12:23.840 ⇒ 00:12:24.350 Samuel Roberts: Okay, cool.
151 00:12:24.350 ⇒ 00:12:29.569 Uttam: I should have… I should have chatted through it yesterday, I thought I would get some time, but just getting busy today, so…
152 00:12:29.570 ⇒ 00:12:30.760 Samuel Roberts: Yeah, no worries.
153 00:12:31.920 ⇒ 00:12:33.149 Samuel Roberts: Alright, cool, cool.
154 00:12:34.070 ⇒ 00:12:39.239 Uttam: Okay, and then I’m gonna follow up if we need to do this insomnia meeting or not, by the way, so I’ll let Bob message you guys.
155 00:12:39.750 ⇒ 00:12:41.449 Samuel Roberts: Okay, yeah, either way.
156 00:12:41.940 ⇒ 00:12:42.889 Uttam: Okay, alright.
157 00:12:43.070 ⇒ 00:12:43.920 Uttam: Thank you!
158 00:12:43.920 ⇒ 00:12:44.450 Samuel Roberts: Sounds good.
159 00:12:44.830 ⇒ 00:12:45.320 Samuel Roberts: Files.