Meeting Title: ABC | Planning Date: 2025-10-07 Meeting participants: Mustafa Raja, Amber Lin, Casie Aviles
WEBVTT
1 00:00:37.480 ⇒ 00:00:38.800 Amber Lin: Hi, Bear.
2 00:00:47.200 ⇒ 00:00:51.779 Amber Lin: Sam is out today, right? He’s not feeling well?
3 00:00:51.780 ⇒ 00:00:52.780 Mustafa Raja: Yeah…
4 00:00:53.140 ⇒ 00:00:55.760 Amber Lin: I see. Where’s Casey?
5 00:00:56.520 ⇒ 00:00:57.950 Mustafa Raja: Oh, let me ping him.
6 00:00:58.420 ⇒ 00:00:59.030 Amber Lin: Okay.
7 00:01:14.640 ⇒ 00:01:16.679 Mustafa Raja: Yeah, I’ve pinged him, he should be.
8 00:01:17.310 ⇒ 00:01:18.350 Mustafa Raja: Okay.
9 00:01:19.150 ⇒ 00:01:19.880 Mustafa Raja: Yeah.
10 00:01:19.880 ⇒ 00:01:21.800 Amber Lin: There we go. Hi there.
11 00:01:23.190 ⇒ 00:01:25.090 Amber Lin: Okay.
12 00:01:25.090 ⇒ 00:01:26.769 Casie Aviles: Same. Sorry, I was gonna go wrong.
13 00:01:27.050 ⇒ 00:01:27.730 Casie Aviles: Okay.
14 00:01:27.880 ⇒ 00:01:47.449 Amber Lin: All good. I made this document, mostly when I’m gone. I feel like our main task is just going to be the triage tickets, and making sure that they’re able to use the form, so it’s not gonna be… there’s not much, like, engineering development tasks, it’s just going through the triage tickets.
15 00:01:47.540 ⇒ 00:01:55.810 Amber Lin: And then, how many… how many… how many hours have you guys spent on ABC this week?
16 00:01:56.240 ⇒ 00:01:57.840 Mustafa Raja: I haven’t spent much.
17 00:01:58.890 ⇒ 00:02:01.230 Casie Aviles: I’ve only spent 2 hours.
18 00:02:01.420 ⇒ 00:02:04.240 Mustafa Raja: Let me, let me check my Clockify.
19 00:02:11.490 ⇒ 00:02:13.340 Mustafa Raja: 42 minutes.
20 00:02:14.900 ⇒ 00:02:17.170 Amber Lin: Okay, I think our…
21 00:02:17.370 ⇒ 00:02:25.819 Amber Lin: I know Utam also sent you guys, like, your allocations. I think we have Casey at 10 hours total, and then, Stefan, we have you at, like…
22 00:02:25.910 ⇒ 00:02:39.790 Amber Lin: 5 hours total. So when I’m gone, let’s just be mindful of how much time we spend. I think it’s enough just working on triage tickets, like, if we go past, then we’ll just do the rest next week.
23 00:02:40.010 ⇒ 00:02:46.979 Amber Lin: And then I put a little bit of how to triage down here, so that we can…
24 00:02:48.320 ⇒ 00:02:52.109 Amber Lin: You can see that… Like, I think…
25 00:03:01.410 ⇒ 00:03:02.240 Amber Lin: Yeah.
26 00:03:03.630 ⇒ 00:03:06.250 Amber Lin: Like that one… I really don’t…
27 00:03:07.210 ⇒ 00:03:13.070 Amber Lin: Like, I really don’t think this is our problem. We can talk to… I can talk to Denise about it.
28 00:03:13.740 ⇒ 00:03:20.770 Casie Aviles: I think it’s just a reference for Brian, like, he doesn’t want us returning chem-free, but…
29 00:03:21.100 ⇒ 00:03:33.339 Amber Lin: Yeah, but I tried specifying ABC, and it didn’t return chem-free, so it’s like he didn’t specify, he just wanted residential ABC pest inspector, so I’m just gonna tell Janice.
30 00:03:33.560 ⇒ 00:03:34.670 Casie Aviles: Okay.
31 00:03:34.670 ⇒ 00:03:35.360 Amber Lin: Yeah.
32 00:03:35.760 ⇒ 00:03:41.739 Amber Lin: I want us to do a bit less work. So, mostly what we have now is just…
33 00:03:41.880 ⇒ 00:03:45.289 Amber Lin: Triage, triage, triage tickets.
34 00:03:45.560 ⇒ 00:03:52.740 Amber Lin: I think these… Is there a way that we can add notes in the form now?
35 00:03:53.080 ⇒ 00:04:01.110 Casie Aviles: Oh yeah, this one, I haven’t started this, but there should be a way, because we… it’s just going to be another text field.
36 00:04:01.530 ⇒ 00:04:05.290 Amber Lin: Hmm, okay. And alright, I’ll close this.
37 00:04:06.380 ⇒ 00:04:07.919 Casie Aviles: Yes, this should be done.
38 00:04:08.370 ⇒ 00:04:09.040 Casie Aviles: alone.
39 00:04:09.040 ⇒ 00:04:09.700 Amber Lin: Quicked.
40 00:04:17.730 ⇒ 00:04:23.889 Amber Lin: Delete… I made you want to use today, so we’ll see if I can close off these.
41 00:04:24.060 ⇒ 00:04:39.110 Amber Lin: Yeah, it’s essentially triage tickets, and they can use the form, we also have the update logs, so if any problems they have, I will give them your, oops, your emails, so that…
42 00:04:39.640 ⇒ 00:04:43.960 Amber Lin: they can email both of you? I think I’m gonna have them…
43 00:04:44.330 ⇒ 00:04:53.490 Amber Lin: email you, or Sam, Casey, and then if you guys receive anything, you guys can talk at stand-up.
44 00:04:54.210 ⇒ 00:04:57.770 Amber Lin: How long… oh, that’s not the right form.
45 00:04:58.050 ⇒ 00:05:02.130 Amber Lin: Sam is out, so I was thinking that we can do…
46 00:05:02.530 ⇒ 00:05:10.030 Amber Lin: You guys feel free to move these meetings around, because I… I won’t be here, so it doesn’t matter.
47 00:05:11.520 ⇒ 00:05:14.810 Amber Lin: And… Yeah?
48 00:05:18.870 ⇒ 00:05:22.800 Amber Lin: Starting… Right here.
49 00:05:25.950 ⇒ 00:05:26.860 Amber Lin: Yep.
50 00:05:28.260 ⇒ 00:05:29.350 Amber Lin: Alrighty.
51 00:05:29.570 ⇒ 00:05:33.220 Amber Lin: Any items that you guys wanted to talk about?
52 00:05:33.330 ⇒ 00:05:35.899 Amber Lin: Feel free to share a screen and we can go through them.
53 00:05:38.110 ⇒ 00:05:40.289 Casie Aviles: Yeah, oh yeah, do you have any questions?
54 00:05:40.290 ⇒ 00:05:50.780 Mustafa Raja: I was going to say, I have some triage tickets in my cycle, but I haven’t taken a look at them, so… for now, I don’t have much.
55 00:05:51.730 ⇒ 00:05:52.450 Amber Lin: Okay.
56 00:05:52.600 ⇒ 00:06:02.909 Amber Lin: Yeah, I mean, we’re just working on triage this week. If you can, could you take a… can we start from the earliest ones? Because I know that…
57 00:06:02.910 ⇒ 00:06:17.320 Amber Lin: I didn’t ask us to do triage tickets for, like, 2 weeks ago, so there’s some that still has, like, that’s from, like, the start of September. If we can look at them, and then maybe close them, that would be great.
58 00:06:19.170 ⇒ 00:06:21.309 Mustafa Raja: Okay, okay.
59 00:06:21.820 ⇒ 00:06:30.249 Mustafa Raja: Yeah, I’ll try, I’ll try and, make sure that, I have progress on the tickets that I have been assigned.
60 00:06:30.810 ⇒ 00:06:32.280 Amber Lin: Yeah, sounds good.
61 00:06:33.480 ⇒ 00:06:37.259 Mustafa Raja: I guess there is one thing that I can…
62 00:06:40.620 ⇒ 00:06:48.900 Mustafa Raja: Okay, so, so I said that, agent is only looking at Central Dock, for the zip code. Is there an issue?
63 00:06:49.570 ⇒ 00:06:54.720 Mustafa Raja: I guess this is the SHIB. Casey, can you guide me where this would be?
64 00:06:56.380 ⇒ 00:06:58.620 Casie Aviles: You mean, where’s this from?
65 00:06:58.920 ⇒ 00:07:04.169 Mustafa Raja: Yeah, yeah, the sheet. I guess it’s a routing issue, right?
66 00:07:05.310 ⇒ 00:07:12.180 Amber Lin: Yeah, let’s go look at the… Mechanical dog.
67 00:07:12.650 ⇒ 00:07:19.629 Amber Lin: I think she meant that it was in here. Let me see… Zip Corpus Christi Spreadsheet…
68 00:07:19.630 ⇒ 00:07:20.640 Mustafa Raja: There isn’t…
69 00:07:20.640 ⇒ 00:07:26.700 Amber Lin: Oh, wow, let’s see… Corpus… Great.
70 00:07:28.580 ⇒ 00:07:29.510 Amber Lin: B.
71 00:07:30.930 ⇒ 00:07:36.809 Amber Lin: No… Oh, there we go, found it. Here.
72 00:07:37.660 ⇒ 00:07:45.740 Amber Lin: It’s… Under Market Served, this is 90… here, 901.
73 00:07:45.960 ⇒ 00:07:50.739 Amber Lin: Mmm… 901s, yeah.
74 00:07:51.710 ⇒ 00:07:53.229 Amber Lin: It’s under here.
75 00:08:03.910 ⇒ 00:08:06.550 Amber Lin: Ugh, do we not have access?
76 00:08:06.720 ⇒ 00:08:07.900 Amber Lin: Let me see…
77 00:08:11.050 ⇒ 00:08:13.399 Amber Lin: Wow, okay, we don’t have access.
78 00:08:14.160 ⇒ 00:08:15.969 Amber Lin: That’s so funny.
79 00:08:19.700 ⇒ 00:08:20.480 Amber Lin: I mean…
80 00:08:20.480 ⇒ 00:08:23.950 Mustafa Raja: I’m trying to see if it’s still, like, if it’s still going to say that.
81 00:08:24.860 ⇒ 00:08:27.359 Mustafa Raja: Because she said that she has added it.
82 00:08:27.970 ⇒ 00:08:34.339 Amber Lin: Yeah, it is in the central dock, but it is in a table, so I don’t know if Andy recognized it from a table.
83 00:08:34.340 ⇒ 00:08:37.970 Mustafa Raja: table. We can… we can also just…
84 00:08:38.159 ⇒ 00:08:43.029 Amber Lin: Yeah, we can just copy and paste it into text, to be honest.
85 00:08:43.030 ⇒ 00:08:43.919 Mustafa Raja: Yeah. And that’s…
86 00:08:44.689 ⇒ 00:08:45.689 Amber Lin: just…
87 00:08:47.430 ⇒ 00:08:48.650 Mustafa Raja: Okay.
88 00:08:50.440 ⇒ 00:08:56.840 Mustafa Raja: Zero charge. Okay. Yeah, yeah, the result is still incorrect. Okay, so we’ll have to do that. Okay, thank you.
89 00:08:57.380 ⇒ 00:08:58.000 Amber Lin: Hmm.
90 00:09:00.640 ⇒ 00:09:04.429 Mustafa Raja: Yeah, this is, this is it, I just wanted to take a quick look at it. Thank you.
91 00:09:04.990 ⇒ 00:09:09.430 Amber Lin: Hmm, okay. Yeah. Casey, do you have any items that you want to talk about here?
92 00:09:09.770 ⇒ 00:09:13.850 Casie Aviles: Yes, so I guess the first thing I just wanted to ask is if
93 00:09:14.060 ⇒ 00:09:18.529 Casie Aviles: They already had, if we have already given them access to the forms?
94 00:09:18.760 ⇒ 00:09:21.330 Casie Aviles: From last week, or… we haven’t.
95 00:09:21.330 ⇒ 00:09:25.219 Amber Lin: They have the form links, they just have not used them.
96 00:09:25.440 ⇒ 00:09:27.480 Casie Aviles: Oh, okay, okay,
97 00:09:28.460 ⇒ 00:09:36.699 Casie Aviles: Alright, and then… so I also have some tickets, I think, that we set here that involve making updates to the…
98 00:09:37.270 ⇒ 00:09:40.840 Casie Aviles: forms, so… I’m just,
99 00:09:41.000 ⇒ 00:09:48.630 Casie Aviles: working on finishing those as well. So, I think that’s pretty much it on my plate, and then the triage tickets.
100 00:09:49.180 ⇒ 00:09:50.890 Amber Lin: Okay, sounds good.
101 00:09:51.000 ⇒ 00:10:00.099 Amber Lin: Yeah, and then if Sam can’t run the stand-ups, I think we mostly just work on triage tickets, so if you guys want to talk here, give some updates, then feel free.
102 00:10:01.350 ⇒ 00:10:02.050 Casie Aviles: Okay.
103 00:10:02.220 ⇒ 00:10:06.199 Amber Lin: Yeah, alright. Thanks both. I’ll send the…
104 00:10:06.790 ⇒ 00:10:10.359 Amber Lin: Send the notes to Sam. Alrighty. Bye!
105 00:10:10.360 ⇒ 00:10:11.290 Mustafa Raja: Thank you.
106 00:10:11.290 ⇒ 00:10:12.320 Casie Aviles: Thank you, Amber.
107 00:10:12.320 ⇒ 00:10:13.679 Mustafa Raja: Bye. Thank you, Massafa.